Support Ticket Issue

[eternal schooner]

[sharp grove]

me too

[eternal schooner]

Im hoping that they will reply soon. Back then before pw first shut down, i also got banned due to false ban. Took around 3 months they replied my ticket, which is insane.

[fathom cobalt]

Yeah me either. Hadn't been replied already 6 days

[eternal schooner]

@floral gust @acoustic orchid please check my support ticket #14765

[fair fossil]

before the relaunch there were many many piled up tickets over years.

although this time there are less piled up its still over 15k+ closing in on 16k.

staff team is not big. its a sad situation but there is nothing to do.
people have not gotten replies for way longer.

[eternal schooner]

I mean.. before pw shut down it took me 3 months to get me unbanned, that shouldn't take long since there's not a lot of support tickets going on.

Im just hoping that they will reply my ticket ASAP

[fair fossil]

i feel as though my msg has gone unread.
15k+ is a lot of tickets.

[eternal schooner]

They should've just focus on tickets rather than big updates..

[fair fossil]

they are doing that tho?
updates have been very lacking and its mostly just them trying to deal with bans game problems bots and lag.

[eternal schooner]

If they are doing that, it should be done to reply 15k+ tickets within 2 weeks

[fair fossil]

based on what info?
how do you know that 2 weeks is enough for 15k+ tickets?

[hollow ferry]

well well well