#help server

49 messages · Page 1 of 1 (latest)

velvet ember
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Wdym? We already have #1006743093120352338

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What wut

willow perch
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We have #readme-support-access explaining how support happens

velvet ember
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Like.. who?

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Well.. some people don't read #info-rules and #readme-support-access , specially the new users

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That doesn't mean we need to create a complete new see empty

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Ask vegancookies about

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Not wanting to sound offensive but some people have reading issues

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Or refuse to go to the support channels

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Then you should make a ticket about it

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Personally I think we don't need a completely new server. Just tell people where's support

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... support

grim yewBOT
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#9664 đź“Ł if you're having issues with Arch or Linux in general, make a support thread on #1006743093120352338 after reading #readme-support-access

velvet ember
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Like this

willow perch
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We have a system in place, if someone refuses to go to the support area make a ticket and let the mods know with a screenshot

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.s tickets

grim yewBOT
# willow perch .s tickets

To report issues privately to the moderation team, use tickets.

To open a ticket, use the command </tickets open:839848848003825673>. This will open a private channel where you can talk to the moderators.
You can add other users to the ticket by using the command </tickets adduser:839848848003825673> in that channel.

When you're done talking to the moderation team, use the command </tickets close:839848848003825673> in your ticket's channel. This will archive all the messages sent in the ticket and delete the channel.

willow perch
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That’s how to make a ticket

velvet ember
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Making a complete new server is overkill and waste of time

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And ik as I was a server owner

willow perch
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No,that becomes a lot harder to moderate

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Yes

velvet ember
willow perch
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If I mute someone here they won’t be muted on the other server, and vice versa

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Not only would it be confusing but mutes, bans, warnings would become incredibly difficult to maintain

velvet ember
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Well.. point em to read #readme-support-access . We even have a welcome note

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... welcome

grim yewBOT
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#12196 đź“Ł **Welcome to the archlinux Arch Linux Community server. **Begin your journey here by reading
#info-rules and getting roles there. then read
#readme-support-access to get support access. follow the standard litany to make questions when making support and read
#tech-general description. thanks. coolsphere kellycomf

velvet ember
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Who
Wdym by we

willow perch
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I have no idea what you mean

velvet ember
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What

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You mean server channels?

willow perch
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We aren’t going to open a support chat as issues can easily end up confused and harder to search for the answer to by being fragmented and mixed with multiple people asking for help at the same time

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Also, brace yourself for a mute

velvet ember
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Also the current forums on #1006743093120352338 works way better than the old channel way.

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!give @willow perch hope you're doing good.

full thicketBOT
willow perch
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!mute 743528074452271154 100d Tim Cook misnaming nsfw

full thicketBOT
vernal rose
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So if you want to know why we shouldn’t make a support chat channel, look at the UTM Discoed server to see why! It has a #787100693035089940-macos channel, a #787100693035089940-ios channel, and a #forum-questions channel that acts like our #1006743093120352338 . Doesn’t work that well if you see what happens there!

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And people still use the wrong channels there—#macos, #ios, and #general are supposed to be used for discussion rather than support, but people ask there anyway!

willow perch
vernal rose
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I’m sure plenty of people are actually dumb enough not to know that server-meta means discussion about the server itself.

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But there’s nothing about “meta” that resembles “support”

sterile fjord
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btw, this server used to have #arch-support

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its archived now

velvet ember