Please follow the Standard Litany when asking a question:
• What was your environment? What was your operating system, configuration?
• What did you do? What did you run or test? Where?
• What actually happened? What were the exact results, complete log contents, exact error messages?
• What did you expect? What were you aiming to achieve? What result were you looking for?
Vague or superficial questions will yield vague or superficial answers. False information leads to false solutions.
Also see this similar guide on how to ask smart questions.
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