I lost my account from 2FA, how do i regain access? | Bawz' Bunker | Page 1

pliant oar Sep 22, 2022, 11:37 AM

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just to make this short to understand

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i lost my account because my phone is formatted, in which, thats where my 2FA account is

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since that phone is formatted, i cant access the codes for my 2FA

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and that also not make me log in to the gaijin website

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how do i fix this?

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idk how to contact gaijin

left magnet Sep 22, 2022, 12:16 PM

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Re-download Gaijin pass

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Have you done that?

pliant oar Sep 22, 2022, 12:17 PM

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left magnet Re-download Gaijin pass

i did

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im basically blocked by my own security system

left magnet Sep 22, 2022, 12:18 PM

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The hell

pliant oar Sep 22, 2022, 12:18 PM

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when i log in

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yes its there

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but

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the acount from gaijin

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is blocked off

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lemme send a screenshot

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so yeah

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left magnet Sep 22, 2022, 12:20 PM

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OH

pliant oar Sep 22, 2022, 12:20 PM

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im blocked on both sides

left magnet Sep 22, 2022, 12:20 PM

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You’re using Google Auth

pliant oar Sep 22, 2022, 12:20 PM

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left magnet You’re using Google Auth

i also gave that

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have

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my question

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is

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how do i get the QR code

left magnet Sep 22, 2022, 12:22 PM

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You might have to just do the Lost verification code

pliant oar Sep 22, 2022, 12:22 PM

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left magnet You might have to just do the Lost verification code

???

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where do i find that

left magnet Sep 22, 2022, 12:23 PM

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pliant oar Sep 22, 2022, 12:23 PM

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i did that too

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theres another problem

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the phone number i have is an old one

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that i dont use

left magnet Sep 22, 2022, 12:24 PM

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Damn

pliant oar Sep 22, 2022, 12:24 PM

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and i forgot where the sim card is

left magnet Sep 22, 2022, 12:24 PM

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I’m out of ideas

pliant oar Sep 22, 2022, 12:24 PM

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i thought of contacting customer support

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but idk how

left magnet Sep 22, 2022, 12:25 PM

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The support tab

pliant oar Sep 22, 2022, 12:26 PM

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i dont usually trust them lol

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but worth a shot

crisp widget Sep 22, 2022, 12:26 PM

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Maybe this helps

pliant oar Sep 22, 2022, 12:28 PM

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crisp widget

hmmmm

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how do i write something that can get their attention?

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idk how to write a gmail to a company before

left magnet Sep 22, 2022, 12:29 PM

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They’ll read it

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It’s mostly Account ban Appeals they don’t read anymore

pliant oar Sep 22, 2022, 12:29 PM

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about the name

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do i write my IGN

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or real name

left magnet Sep 22, 2022, 12:30 PM

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You can put or IGN or your real name iirc

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But I put my ign

pliant oar Sep 22, 2022, 12:32 PM

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"Greetings Gaijin support, i hereby request my account to be accessible again due to some blunders i have caused, mainly my phone number isnt usable anymore and i lost it in order to recover the codes while i am locked in my 2FA. If possible, can you help me regain them? i have been grinding my vehicles for over 3 years and i dont want to lose all my progress"

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is this good enough?

upbeat wing Sep 22, 2022, 12:33 PM

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Sounds good to me

pliant oar Sep 22, 2022, 12:34 PM

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i sent it

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how long do they usually take?

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i got this thing

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pliant oar Sep 22, 2022, 1:15 PM

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how do i respond back to them

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the new response said i keep the convo to my old request ticket

pliant oar Sep 22, 2022, 1:58 PM

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@left magnet@crisp widget

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i cant do anything

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help

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idk how to respond back

crisp widget Sep 22, 2022, 2:17 PM

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pliant oar how do i respond back to them

just reply back and state that you can't disable 2FA that way because the phone number you used for that can't be accessed

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or smth like that

pliant oar Sep 22, 2022, 3:52 PM

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crisp widget just reply back and state that you can't disable 2FA that way because the phone ...

i know

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but

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where is the reply button

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?

crisp widget Sep 22, 2022, 4:18 PM

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pliant oar

it's on there

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the new response said i keep the convo to my old request ticket
I assume they asked you to reply to this?

pliant oar Sep 22, 2022, 4:22 PM

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crisp widget it's on there

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i didnt send this yet

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mb

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i meant here

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where the support responded

crisp widget Sep 22, 2022, 4:25 PM

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man

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do you see this?

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at the very bottom

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I'm so confused by your confusion

pliant oar Sep 23, 2022, 11:22 AM

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yoooooooooooo

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it works now

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thank goodness for customer support!

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LETS

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FUCKING

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GO

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#I lost my account from 2FA, how do i regain access?