questions

[round lantern]

Any mod?

IS THERE ANY MOD ON?

I have spend over $5000 on it

@celest shadow

@lime juniper

[celest shadow]

Please use your linked social media account to login instead. Should you need further assistance, feel free to contact the in-game customer service.

[round lantern]

They all got hacked

It was my same acc

I only have number left

[celest shadow]

You will have to contact the customer service for further assistance.

[round lantern]

It’s just a bot

It do nothing

That bot helped no one in 4 years

Someone help

[umbral belfry]

Why does this game has so many in-game purchase errors? Can’t even buy UC without facing errors. It’s frustrating!

[round lantern]

Ikr

I over $5000 on my account

And now I can’t even login with my no.

[celest shadow]

Please answer the FAQ bot according to your issue. Once you do, you will be connected to a support agent who will be able to assist you further.

Please be advised that the moderators of the Discord server are not affiliated with the in-game customer service and are unable to assist with account-related issues, other than to direct you to contact the in-game customer service.

[storm flume]

Please contact the customer service for further assistance, @umbral belfry. Refer to subpoint 5.4 in #faq for further information.

[tired linden]

My account has been stolen

Any help

[storm flume]

Please contact the customer service for further assistance, @tired linden. Refer to subpoint 5.4 in #faq for further information.

[umbral belfry]

The in-game support only replies via automated messages, it’s of no use.

[tired linden]

Where i find this customer service

[round lantern]

It says this

And then it ends

Bruh

Any mod even on?

[frank urchin]

At 3 I’clock

[tired aurora]

How can i communicate with game support

Game now full of hacks

Also all hackers are egyptians

[round lantern]

“Report them” 🤓

[tired aurora]

I did, but they use paid hack, so no response

[round lantern]

Just report them

That’s what Pubg says

[tired aurora]

I did report every time, but im asking for response

[round lantern]

Just report - Pubg

[bold sky]

Is it necessary to upgrade on elite pass plus to purchase the RP points package wich give you UC back when you complete the missions?

[balmy wolf]

No it is not necessary to purchase elite pass plus.

[bold sky]

A friend of mine has it and he bought the RP points package where he'll get the UC back but I can't find it 🤔

[jovial solstice]

That 1,000 rebate?

Its on left side (top) in RP

Its 1,000UC. When u purxhase them u need to get 1,000rp energy (point) then u got back ur uc

[bold sky]

Yes exactly! But looks like I don't have it.. I tapped on everything there and there's only other stuff? o:

[balmy wolf]

Can you share a screenshot?

[bold sky]

I'm so sorry, I'm really dumb 😅 It's there but in like a place with other stuff at last oops 🙈

[balmy wolf]

No problem!

[frank urchin]

I opened a hello event . The dog and cat always came to me but i took them temporarily is there any solution and this my id: 5683044312

[balmy wolf]

You means the spin come to permanent one but you got temporary?

[frank urchin]

Yes

[balmy wolf]

Which PUBG MOBILE version you're using?

Can you share a recording of your issue?@frank urchin

[frank urchin]

I don’t have recording . Can u help me

[balmy wolf]

@frank urchin

[frank urchin]

I don’t understand

[balmy wolf]

Are you using PUBG MOBILE global version?

[frank urchin]

دقيقه انت عربي ؟

[storm flume]

Please do not use languages other than English, @frank urchin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[balmy wolf]

Please use English language.

[frank urchin]

Yes

[frank urchin]

Ok

[balmy wolf]

But this was a glitch tha was fixed in this version and player has also received the compensation reward. Unfortunately, if you cannot a screen recording with us we are unable to help you.

[hot axle]

any one have discord game loop?

server link please

[frank urchin]

Do you want a picture for me opening my cat buddy pr a video

[frank urchin]

….

[feral forge]

Feel free to browse for it on the internet.

[hot axle]

you still do nothing ty ❤️

[olive isle]

@feral forge is blackpink jisoo voice pack come in English language??

[feral forge]

We have no information in this regard.

[night cloak]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[proven compass]

Hello I am having trouble purchasing UC. This morning I bought the 6000UC pack, and I was going to buy It again but it keeps telling me "Purchase Fail. Log into google play..." or something like that and I thought it was a google account issue but it still allows to buy the 60Uc and not anything higher from 300-6000 and so its not an account issue is it? I've spent all day trying to figure it out but I can't.

[storm flume]

Please contact the customer service for further assistance, @proven compass. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

OK

[proven compass]

I have tired customer service and got no answer

[feral forge]

The in-game customer service receives an enormous of amount of request tickets daily, and it takes time to review all of them. We kindly ask for your patience while they get to your request, a support agent will contact you as soon as possible.

[vivid kraken]

Hello, I subscribed yesterday to Prime and Prime Plus on my iPhone and didn’t get the items.

The amount was deducted from my bank account. The subscription shows as
active in my Apple ID but I haven't gotten any items yet. In the game, the
app doesn't show the subscriptions as active.

I still see the button for paying to subscribe to prime and prime plus. But when I click on it, it says "this order has been paid for but not delivered, click to confirm to deliver."

When I click confirm, another error pops up stating "the requested items can not be delivered, please restart the game to receive the items". And since then I’m in a constant loop. Kindly look into this.

Attaching the error screenshots and also the purchase receipts.

Character ID: 5177019487
Ingame name: cultSCAR

[storm flume]

Please contact the customer service for further assistance, @vivid kraken. Refer to subpoint 5.4 in #faq for further information.

[brisk idol]

I Have Prime Plus Already, If I Buy This Offer Now Will My Subscription Time Extend? If Yes, I Brought Prime Plus On 14th July, Today Is 20th July. So From When Will That Offer Start. On August 14 Or August 20?

[proven compass]

hey is asking for card information normal? because I was talking through customer support on WhatsApp and I just feel like it wasn't normal. I never gave my card information and I decline their service to help me with my problem. krafton customer support contacted and friended me on discord then it was moved to whatsapp is that normal or did i almost get scammed?

[feral forge]

Only the in-game customer service can assist players with account related issues. We do not have customer service on other platforms such as Whatsapp, Discord or Facebook, those are scammers to steal your information.

[proven compass]

thank you for letting me know. I never gave any information because I felt like it was a scam. I just wanted to clarify

[brisk idol]

Can Someone Help Me?

[feral forge]

Please do not answer any messages that is sent to you privately regarding your account, especially if they ask for your login credentials or other information. Please keep in mind that no one from the support team, whether the customer service or the moderators of this Discord server, will ask you for these information.

[balmy wolf]

Yes.

[feral forge]

I am not familiar with this event, perhaps you can wait for someone who knows your inquiry better to answer you.

[spice dawn]

hello. i am win 5 match. but stil showing unranked in region city why ? i am waiting last 24 hours still not update rank

[night cloak]

Arabic YT selling accounts

[noble vine]

It is legal use keyboard and mouse on my Android tablet on PUBGM?

Ty

[uncut jolt]

hello my account was stolen, where I can find a form for write my problem?

[cerulean wraith]

contact customer support

[uncut jolt]

in game or in discord?

[cerulean wraith]

in game@uncut jolt

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[feral forge]

PUBG MOBILE does not support controllers and mouse/keyboard, @noble vine. If you want to play PUBG MOBILE with a mouse/keyboard, you can download it on GameLoop.

[noble vine]

Thanks you.

[uncut jolt]

customer support not responding for a long time(since16 july)

[feral forge]

As the customer service receives an enormous amount of requests daily, it takes time to review all of them. And if they have not responded in a reasonable time span, you can send them a message as a kind reminder.

[lament valley]

What is the problem with this?

@feral forge 👆

[sleek pine]

@feral forge hello, I have a problem that I would really like to solve, my account was stolen by deception, I have mail, Facebook (the account was created using it), the problem is that the thief entered the account due to my carelessness and I lost my phone number, now I can't access my account. If you need proof that this is my account, I am ready to drop the proof

[feral forge]

There is a daily device login limit, meaning you can only log into an account on a few number of devices, and not more than the limit. You can try again after 24 hours has passed.

[storm flume]

Please contact the customer service for further assistance, @sleek pine. Refer to subpoint 5.4 in #faq for further information.

[lament valley]

I have had this problem for two days now, if you can fix it

[feral forge]

Did you login to your account with a different device?

[lament valley]

Yes, with several different devices

Please help me. I haven't played for a few days and I'm really nervous

[feral forge]

You will have to log out from those devices, or use those device to play the game instead.

[lament valley]

I do not understand what you mean!

[uncut jolt]

is in game customer support the one one way how I can get my account back?

[feral forge]

You said that you have logged into your game account with several different devices, and it shows that you have already reached the limit. You will need to logout of your game account from those devices, or use those device to play the game.

Settings > bottom left corner Log out > check the Log out of all devices > OK.

[lament valley]

I only logged in from 3 devices

[feral forge]

Yes, only the in-game customer service can assist players with account related issues.

[feral forge]

But, it shows that you have reached limit, that means that is the limit.

[lament valley]

It does not enter at all that I click that option

[uncut jolt]

ok understandable have a great day

[lament valley]

I really don't know what I did and please help me so it won't happen again

[feral forge]

Are you able to login with the other devices?

[lament valley]

No

[feral forge]

So all the devices are unable to log into the game? The 3 that you have logged in before, including the 4th device that you are trying to login?

[lament valley]

Please fix it

[feral forge]

Please answer my question.

[lament valley]

Yes, no device can enter

[feral forge]

Will get back to your question.

[lament valley]

Okay, as soon as possible, I'm getting nervous

What happened, did you fix it?
@feral forge

[feral forge]

We are only volunteers to moderate this Discord server, we are unable to assist players with account related issues here on Discord. Will let you know if I have more information regarding your issue. But at the meantime, you may contact the in-game customer service for further assistance in this regard.

[lament valley]

If you can tell my problem to the support

[magic holly]

have a problem with the knowledge of the Al-Tam clan, who was appointed by Musaed, who I did not appoint myself.

[storm flume]

Please do not use languages other than English, @magic holly. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[short bluff]

I want to know the name of the song 🤓

[lament valley]

Can you provide the support ID?

@feral forge

[storm flume]

Please contact the customer service for further assistance, @lament valley. Refer to subpoint 5.4 in #faq for further information.

[languid sleet]

Asslam O Alikum

[chilly spade]

Hi, please state your issue.

[languid sleet]

Sir Iam A YouTuber With 200k Plus Subscribers . my Friend Have Only 70k Subscribers And He Got Uc From PUBG Mobile Every Season

Can I Get Uc ?

[feral forge]

Could you please try to uninstall the game on the other devices and try logging in again after 24 hours. You should not try to log into your account within this 24 hours period, @lament valley.

[celest shadow]

To find a better-suited content creation program for you, please refer to subpoint 3.1 in #735483472432594994 for a list of our regional communities.

[languid sleet]

??

[magic holly]

came from a company that really has no support or a quorum@Krafton Customer

[unborn urchin]

Can i ask a question?🤔

[celest shadow]

Please elaborate on your issue.

[unborn urchin]

How much time it get to fix the issues.

[magic holly]

I have a problem with the knowledge of the AlTam clan, who was appointed by Musaed, who I did not appoint myself.5207221044

[celest shadow]

We are unable to understand your issue. Please rephrase it or ask for help in a regional community instead. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[magic holly]

You can speak Arabic

[celest shadow]

We only use English here. Instead, you should join https://discord.gg/pubgm-mena for further assistance.

[magic holly]

Thank

[brisk idol]

@celest shadowI Have Prime Plus Already, If I Buy This Offer Now Will My Subscription Time Extend? If Yes, I Brought Prime Plus On 14th July, Today Is 20th July. So From When Will That Offer Start. On August 14 Or August 20?

[iron zodiac]

I have 60 fps in pubgm,But the fps that it give is 20 and i goes lag so much,Anybody know what is the problem that i'm too lag?

[echo bay]

anyone help me

Metro royale wont open

My other acc can access it

But my current one cant

[dusk sand]

My issue was already long ago when i contacted support in the game itself, my problem is i didnt know that i got invited to a gamemode in metro royale that will make me lose everything. I didnt even got a warning, i lost everything but i no longer remember the other stuff i lost except for the level 5 armor, the thing i want is for you guys to atleast know why it didnt give me a warning (if you can). And if you cant then just give give it to me back and if you cant still then just thank you atleast trying, thank you for your time, i will be waiting for a response. Have a great day/afternoon/night.

[cyan citrus]

What is the device you are using?

[storm flume]

Please refer to this channel's pinned messages for further information, @echo bay:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[iron zodiac]

Samsung A50

[cyan citrus]

Is your device heating up when playing, @iron zodiac?

[iron zodiac]

I got 60 fps from season 5 in my another account and i deleted pubgm and create a new account from season 9,i deleted this game so much that i thought it will fix but it didn't

[iron zodiac]

Wdym? You mean it goes hot?

[cyan citrus]

Yes, @iron zodiac.

[iron zodiac]

Sometimes

That i can say often it will

[cyan citrus]

It is most likely because of that, @iron zodiac. Please make sure that your device is under an optimal temperature when playing and you have enough internal storage available in your device. To start with, please perform a routine repair of the game and reset your device settings through Settings > General management > Reset > Reset all settings. Restart your device and try to play again.

[iron zodiac]

Bro i did all these are,But okay tnx for your help i'll try again to see what it will show

[dusk sand]

My issue was already long ago when i contacted support in the game itself, my problem is i didnt know that i got invited to a gamemode in metro royale that will make me lose everything. I didnt even got a warning, i lost everything but i no longer remember the other stuff i lost except for the level 5 armor, the thing i want is for you guys to atleast know why it didnt give me a warning (if you can). And if you cant then just give give it to me back and if you cant still then just thank you atleast trying, thank you for your time, i will be waiting for a response. Have a great day/afternoon/night.

[autumn condor]

When i am trying to create Crew its showing me error "can create carteam" why i am not able to create crew ?

[topaz cypress]

The event is on the official Bbji website to ship the wrenches, but the surprise of the event has disappeared for most of the participants. Is there a way how to show it to participate on the specified reward

[dusk sand]

My issue was already long ago when i contacted support in the game itself, my problem is i didnt know that i got invited to a gamemode in metro royale that will make me lose everything. I didnt even got a warning, i lost everything but i no longer remember the other stuff i lost except for the level 5 armor, the thing i want is for you guys to atleast know why it didnt give me a warning (if you can). And if you cant then just give give it to me back and if you cant still then just thank you atleast trying, thank you for your time, i will be waiting for a response. Have a great day/afternoon/night. 3rd time saying this

[balmy wolf]

Can you share a screenshot?

[tight narwhal]

@dire flame in nepal we cannot purchase uc directly so we have to buy through third party so while buying through one page i got scammed of 100dollor and he asked me my id for sending uc in my account but after sending twitter he changed all acess of twitter id with help of password but luckily i was still login with game so i linked with we chat and he is login my id through twitter and my third link is also lost i can provide all evidence of conversation with that uc seller page could you please help me to unlink twitter id

[vagrant tulip]

Contact customer support In-game.

[tight narwhal]

i had contacted them 1 week ago they need transcation of between 3 to 6 month so we have to purchase through third party so i cant give ss

[vagrant tulip]

If you can't give them the transaction, they won't be able to processed with your request.

You may try using the help and support Button in the settings and file a claim and see if you're able to answer the questions correctly.

[crisp venture]

@vagrant tulip do you face frame drop issue while using 90fps.Like when i play on 90fps my frame drops.But when i turn on screen recording and play on 90fps it doesn’t Lag.My device is Iphone 13pro Max

[vagrant tulip]

I use Ipad so no i don't experience that. Though this issue has been covered by the community team in #996458713126797405 pinned messages, It's due to Apple software not from PUBGM.

[crisp venture]

Umm so whats the solution for this @vagrant tulip

[vagrant tulip]

Did you try ios 15.6 ? Some players said that i got fix in that version.

Maybe try ios 16 beta too

[crisp venture]

@vagrant tulip I didn’t receive ios 15.6 till now

@vagrant tulip No No i dont use beta its okay i will better use Smooth extreme

[slow ledge]

please help me fix resources corrupted 🤕

[vagrant tulip]

Make a routine fix for the game

[storm flume]

Please do not use languages other than English, @icy abyss. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steep pine]

@lime juniper ump45 in too much over power even goza did not able to kill it pls remove ump 45 from tdm or reduce it power

[slow ledge]

How?

[icy abyss]

help with the problem, I bought it through kiwi uc but they didn’t come it’s been 24 hours

[vagrant tulip]

Logout from your account and click on the fix icon top right corner.

[vagrant tulip]

We recommend the players to use only Midasbuy to topup. You can contact the website you topped up from or contact the customer support In-game.

[icy abyss]

how to download that? I play on my phone

[icy abyss]

I contacted Qiwi, they told me everything was gone, I wrote to those support for the game, they are silent there, they don’t answer

[vagrant tulip]

Give them sometime to answer, they receive numerous amount of requests everyday.

[icy abyss]

I understood, but what the panda says there is something to update it that you can tell where to update it where to go

[slow ledge]

I can't dowload recommended resouce pack

[vagrant tulip]

It's a common issue and it's acknowledged by the community team, it will be fixed later on.

[icy abyss]

I understood, but what the panda says there is something to update it that you can tell where to update it where to go?

[vagrant tulip]

He misunderstood your issue.

[icy abyss]

all right, I understand you, I will wait for an answer from those support

[slow ledge]

Okay thanks

[honest shuttle]

Is this man fake he uploading everyday

[steep pine]

@honest shuttle this is a clickbait player can play and set own sensitivity

[honest shuttle]

Oh

[steep pine]

@honest shuttle go to training ground and set according to your need

[honest shuttle]

When building own sensitivity

Should i put attachments to the gun or no?

[steep pine]

@honest shuttle yes according to your choice

[honest shuttle]

Oh

Ok

Thx

[honest shuttle]

Ill try

[honest shuttle]

Hey what should i adjust ads or the screen or the current

@steep pine

[steep pine]

😵😵

[honest shuttle]

Why

[ebon wyvern]

Hello when will queen pharaoh x-suit release? and that new koenigsegg car skin?

[cyan citrus]

No information regarding this. Please keep an eye on #news for future announcements.

[icy abyss]

where is the best place to replenish uc

?

[ebon wyvern]

midasbuy

[cyan citrus]

The only recommended methods to make purchases are through in-game and https://www.pubgmobile.com/pay.

[worn edge]

Hello , where is the Arena Ladder Ranking ?

[zenith crater]

It was ended

[icy abyss]

which link you gave me I can't top up I get an error I'm topping up via visa card Error message: Payment failed. Please contact your bank or choose another payment method. Please contact us if you see this message repeatedly.

[cyan citrus]

Try to switch between global region and your own region, @icy abyss. If the issue persists, please reach out to the MidasBuy's customer service through the e-mail below.

[e-mail].

[regal tree]

Can we share own YouTube videos in this channel

[cyan citrus]

It is reserved for content creators and PDP artists, @regal tree.

[regal tree]

Am also a pubg content creator

[cyan citrus]

There are many content creators, but not all of them are part of the PUBG MOBILE Content Creator program. Please refer to the Roles section of #735483472432594994 for more information.

[storm flume]

Please do not use languages other than English, @paper kettle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silk inlet]

Why? Why can’t I rejoin the funking game!

Fix that problem will u? I am at 4300 point u mother freaked

[cyan citrus]

To start with, please do not circumvent the inappropriate language filters, @silk inlet. For your issue, add more precise details and share a video recording of the issue you are facing.

[silk inlet]

share video? Bro I should record all the time? Or just met the same problem again?

[cyan citrus]

What is the issue?

[silk inlet]

I am dead, and I can’t be revived and rejoin the game

12 more minutes to recall the teammate, and pubgm told me my internet went wrong and I rejoin

And I can’t get back to the game

I have one more chance to be recalled

And I am sure my internet is good all the time

[regal tree]

Please guide how to apply

[cyan citrus]

What happened when you tried to rejoin the game? What is the device you are using?

[silk inlet]

iPad 5

[cyan citrus]

A link for that is available in the Roles section of the #735483472432594994.

[silk inlet]

When I rejoin the game I am at the lobby

There is nothing for me to join back the game

[dry dawn]

Hi, I wanted to see if I could speak with a moderator or an admin if possible.

[cyan citrus]

It is possible that you were dead before you could rejoin the game, @silk inlet.

[cyan citrus]

Hello! How may we help you?

[silk inlet]

possible? I am dead, 12 minutes to recall

[dry dawn]

would it be alright if I dm you?

[cyan citrus]

If it happens again, please share a video recording of the issue or reach out to the customer service in-game for further assistance. Also, perform a routine repair of the game from login menu.

[silk inlet]

I am dead, 12 more minutes to be recalled, I didn’t touch the leave bottom, and the pubgm glitch me out of the game and I reopen the game, I can’t join back

[cyan citrus]

What does it concern?

[silk inlet]

ok...nvm.Thank you

[cyan citrus]

You are welcome, @silk inlet!

[dry dawn]

Can I post a link?

[regal tree]

This one sir

[cyan citrus]

What is the link for?

[dry dawn]

Trying not to post PII on discord

[cyan citrus]

Yes.

Please add more details about your concern, @dry dawn.

[dry dawn]

If it's okay for me to DM you, I will keep it brief

[dry dawn]

I am not a bot, no spam, no malicious links, I come in peace.

[dry dawn]

Just not the most comfortable in a public channel

[regal tree]

First we need to reaching higher level and then automatically discord give me a role ?
Or apply anywhere

[cyan citrus]

Got it! Feel free to send me a private message.

[cyan citrus]

Refer to the Content Creator part under Roles in #735483472432594994. You can apply from there.

[regal tree]

You mean this form

[cyan citrus]

Correct.

[regal tree]

This for me

[topaz cypress]

?

[night cloak]

My problem is i cant use gyro thats proof 👇 my device supports it but when i try to use gyro it just doesn’t work for some reason

[small robin]

السلام عليكم

[night cloak]

(I haven’t played in two week so yea) (i move it with my finger in the start)

[night cloak]

<@&481161015728406538>

<@&639889499718942720>

[cyan citrus]

What is the device you are using, @night cloak?

[round lantern]

This real?

[night cloak]

I phone 13

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you are facing.

[cyan citrus]

No. This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report.

[round lantern]

K

[cyan citrus]

To start with, please close your gyroscope settings and perform a routine repair of the game from login menu. After that, restart your device one time, open the game, turn on the gyroscope settings and try to play again.

[night cloak]

Okie

Thanks for the help

@cyan citrus it worked thanks for ur help bro u da best

[cyan citrus]

Glad to hear that and you are welcome, @night cloak!

[night cloak]

:)

[versed spade]

hackeeeeeeeers please ban him

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @versed spade. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[versed spade]

i dont have vedio only this

[scarlet walrus]

<@&481161015728406538> I am not receiving codes on my linked number

Kindly Help Me I am not able to login

[chilly spade]

Submit something with which you can prove.

@scarlet walrus can you please elaborate?

[scarlet walrus]

bro i cannot login from my linked number even i know what is the password

I do not receive codes even when i turn on two step verification

no codes i have the linked number

[chilly spade]

Try changing the place

[scarlet walrus]

it says it sent i have been trying from a week i only recieved code once and after that i changed my password still i cannot login

I have been recieving all codes but unable to recieve codes from pubgm

its almost a week before i used to login from number then after update came i am unable to recieve codes and login from the same password

support also does not help me talk to any agent, I want to relink my number again somehow so this bug gets fixed with my account

@cyan citrus

[wispy ocean]

@cyan citrus i got banned on my jailbroken device. I dont use any illegal things. Its happen when i switch from data to wifi. After i activating "guide access" on my device , it suddenly kick me to te main login page. And it says i got banned fot violating regulation .

Please review again my replay, i dont do any illegal thing

Here my account details :
Id : 550737618
Ign : BYCDxEMINEM13
Level : 68

That account is important because i have viewer pkaying everyday on my kive stream 🙏

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @wispy ocean.

[cyan citrus]

We are unfortunately unable to help you with such account related issues through the community. Please reach out to the customer service in-game for further assistance.

[molten osprey]

/help

Support

Account blocked by mistake

[polar marsh]

Please refer to the private message from @polar marsh for further information, @molten osprey.

[frank urchin]

And this my ID : 5683044312

[frank urchin]

And I am sorry about quality

[night cloak]

I asked bout this dunno why anyone saying anything

[cyan citrus]

It is most probably because of your device or internet connection, @night cloak. What is the device you are using?

[dense quest]

When is the new premium crate coming out

[night cloak]

I'm not receiving battle points BP since last 2 years plus, my rank is Always Ace plus Dominator in every season, I'm a level 9 clan leader, and have a popularity of 1 million plus. I raised this issue several times before as well but yet not solved?!

[slim sequoia]

hello, threw 6$, uc came, but the money was not debited from the card

what to do?

a friend got banned because of this 😦

[wicked barn]

Hello , i play pubg mobile on my pc ( bluestacks 5 ) when i click on start the matching last forever , can someone help me

[steep pine]

So many glitches I can't even play the game and lag @celest shadow

[dense quest]

When does the new premium crate come out

[steep pine]

@celest shadow 😞 take a look here also listening spotify

[celest shadow]

There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @steep pine. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[celest shadow]

It should be available after the current Custom Crate.

[steep pine]

In reality Dyno word write by moderator

[wicked barn]

it also do that in gameloop and even on my phone

[celest shadow]

Matchmaking time depends on how many players are currently playing on the specific game mode, map, team mode, perspective, server and platform. As there are lesser players on emulator than on mobile, the matchmaking duration may be longer.

[proven crescent]

Why can I not operate the helicopter in spawn island? I have the skin and it’s equipped in my load out

[dense token]

‏Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game ، Maybe before you used the ban because my Twitter account was stolen and I restored it, but I didn't violate it after that My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible. check the matter and you can see my statistics that I am not simple and I
‏‎paid money for the game and I cannot recover what I have earned in my
‏‎account so please please I beg you and swear to you that I am not a
‏‎cheater

‏‎I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

‏‎The account id ( 5237591801 )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense token.

[buoyant coyote]

Hello. I bought a prime subscription subscription in the game, but the subscription was not active in the game, my active subscription is visible in google play subscriptions, my money is gone from my card, but my subscription has not arrived, how can I fix it? The account id ( 51200883730 )

<@&481161015728406538>

[frank urchin]

…..

[storm flume]

Please contact the customer service for further assistance, @buoyant coyote. Refer to subpoint 5.4 in #faq for further information.

[normal frost]

Please help me, my account has been banned for two months and I didn't do anything
I download the game from the tab tab app because my mobile is Huawei and I can't use Google and I don't use any cheats in the game please help me
my name is
『Ma7mOuD』
ID 5235996297

[pearl lily]

Hii i just downloaded the game and tried to login but it shows me this how can I fix that?

[rapid thicket]

hello, I want to restore my old account, but I don’t remember which email or number I registered it with. Could you suggest an email? P.S: I have a lot of mail and I don’t know which one for my account
nickname : Joehawkkk

[safe tundra]

2 months of banned is because you played with someone who cheat sir

[storm flume]

Please do not use languages other than English, @misty cloud. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusk sand]

My issue was already long ago when i contacted support in the game itself, my problem is i didnt know that i got invited to a gamemode in metro royale that will make me lose everything. I didnt even got a warning, i lost everything but i no longer remember the other stuff i lost except for the level 5 armor, the thing i want is for you guys to atleast know why it didnt give me a warning (if you can). And if you cant then just give give it to me back and if you cant still then just thank you atleast trying, thank you for your time, i will be waiting for a response. Have a great day/afternoon/night.

[feral forge]

Please do not download PUBG MOBILE from third-party websites or app markets, we do not recommend this at all. You should download the APK version via the official website instead.

[feral forge]

I am not sure that I can understand your question. Moreover, a new chapter has begun in Metro Royale, so that all the inventory reset.

[vast wagon]

why 10 years ban? its so much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast wagon.

[empty galleon]

How to I turn off the new feature tap and hold item marking, i don't like or atleast make 3 second hold

[feral forge]

Such option is not yet available, feel free to provide your feedback and suggestions regarding PUBG MOBILE using #996458713126797405.

[normal frost]

@feral forge I didn't know, is there a chance that my account will be reset?

[feral forge]

Unfortunately, no. You will have to wait for the ban period to end.

[normal frost]

@feral forge احي 🤦🏻‍♂️🤦🏻‍♂️🙆🏻‍♂️

[dense quest]

Someone is on my account that should not be, he linked his Twitter and I can't get it to unlink. It will unlink for a couple days then stop. What should I do

[night cloak]

I had to update my game again. What was the update for?

[storm flume]

Please contact the customer service for further assistance, @dense quest. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

We have no information in this regard. But usually it could be some in-game patches/hotfixes or new events.

[topaz harness]

hi

السلام عليكم

why 10 years ban? 5328019654

[polar marsh]

Please refer to the private message from @polar marsh for further information, @topaz harness.

[sweet merlin]

Hello ,how we leave rp team ?

[feral forge]

You cannot leave an RP team after it has been formed with 2 or more members in the team. If you are the only one, you should be able to leave it. Click "View" and scroll down to the bottom to exit the team.

[raven umbra]

Hey guys, I have a problem with my account and I want to solve the problem that the change country button is not showing

[balmy wolf]

Hello, @raven umbra! There is no option to change the region in your account because your account is registered or created in the EEA regions, you either intentionally or mistakenly selected an EEA country while creating your character, or have switched your country to one of the EEA regions. Once you have to transfer your data into one of the EEA regions, there is no way to out due to the GDPR laws. So your only option is to create a new account or continue playing in the global English version of PUBG MOBILE. There is no other way to change your region. If you have any further questions regarding this issue, feel free to contact the in-game customer service.

[raven umbra]

This happened unintentionally when I wanted the account from season 5 and I didn't know

I have already spoken to the support, but no result

[dusk sand]

Wait what?
I havent played metro for a long time but uhh ok thanks??

Idk if that helps but uhh thanks i guess???

[raven umbra]

If there is a solution, please let me know

@balmy wolf

[balmy wolf]

Unfortunately, there is not any solution available.

[raven umbra]

طب متعرفش فى حل قريب من الشركه ولا لا

[storm flume]

Please do not use languages other than English, @raven umbra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[raven umbra]

Is there a solution close to the company or not?

[glass glen]

Hi I need help

My account get suspend

Idk why

😭😭😭

[glass glen]

@lime juniper

[night cloak]

Samsung a12. My wifi is a bit slow ig

[glass glen]

@cyan citrus

Hey sir

Can u help me

Plz

My account ban

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @glass glen.

[raw garnet]

Hello everyone #justinfo if you saw a sponsor like this on Instagram or Facebook then the post said for all skin free don’t trust this scammer, be careful don’t open the link if you do not trust it, can be your account pubgmobile get hacked. Be careful!!!

[crisp venture]

I got the Shiba Inu companion for permanent but it shows for 1day.Is this glitch ?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @raw garnet.

[celest shadow]

There are permanent and time-limited companions in the Hola Buddy spin.

[cyan nebula]

U have been on pubg for the first time in about 3 weeks this is my first time in since the update and I went to play metro Royale and It said I'm banned for over 3 thousand days idk what I have done and it's only metro

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan nebula.

[crisp venture]

@celest shadow i know but i see i got permanent but it shows for 1day.i should have made a video to show

[latent bronze]

how to get rid of the endless loading of the download history?

[feral forge]

Are you referring to the issue that is reported in #996892767521341533?

[latent bronze]

I do not know what is being reported there, but it is possible and it seems that I am not the only one with a problem

[storm flume]

Please do not use languages other than English, @paper kettle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[paper kettle]

Problems UC

No UC

Help

Help help

[feral forge]

If you are having the same issue that is reported in #996892767521341533, It has already been acknowledged by the community team.

[night cloak]

how many subscribers do you need to have to get the PUBG mobile partner title?

[feral forge]

I am unable to understand your inquiry, could you please elaborate?

[celest shadow]

Please refer to subpoint 3.22 in #faq for further information.

[latent bronze]

how to fix it?

[paper kettle]

Sorry no English

Russian help no help

2 day no help

[chilly spade]

You have to wait as It is in our notice and need time to fix.

[latent bronze]

and approximately how much?

[chilly spade]

@paper kettle can you please elaborate your issue?

[chilly spade]

We cannot say anything about it, as there is no confirmed release of fix.

Please have some patience.

[latent bronze]

thank you for answering, and is it for everyone or for a couple of people?

[paper kettle]

paid from the bank for 300+25 uc on the 19th of this month, for the second day uc have not been received

[chilly spade]

Some people.

[chilly spade]

Where did ypu bought uc from?

[latent bronze]

and what is the approximate number?

[paper kettle]

in my bank app

the check says paid successfully

[tight narwhal]

Is this official support or what

[feral forge]

This is a scammer. Please refer to the announcement in #735483472432594994, @tight narwhal.

[latent bronze]

thank you for warning me a little more ...

[rapid thicket]

hello, I want to restore my old account, but I don’t remember which email or number I registered it with. Could you suggest an email? P.S: I have a lot of mail and I don’t know which one for my account

[feral forge]

It is your e-mail so only you should be able to know it. You can also check your e-mail and search for "PUBG MOBILE". If you find a confirmation mail for your linked e-mail address, then that should be it.

[prime depot]

Why can't I unlink hackers email it's been 15 days?

How do I transaction id and date of purchase without it being over 20mb?

I have none in email only in Google play purchase history

[honest shuttle]

Halo

What is this the last floor in pyramid

[feral forge]

You must have to provide every necessary requested information in order for them to proceed with your request.

[prime depot]

Yes but has to 20mb with transaction id and date but I can't crop bc they are far apart

And if over 20mb it won't work which is quite dumb

Unless I sent 2 different screen shots of one purchase

[feral forge]

Could you please report the issue in #999478949358878720 in compliance with the channels pinned instructions?

[feral forge]

You can also upload the screenshots to an image hosting website such as Imgur, where it convert images into links and you can send it to the customer service in-game.

[prime depot]

Hmm ok

I'll try that

[feral forge]

Have you tried to send 2 separated screenshots of one purchase receipt though?

[prime depot]

I have not

Bc is says only 2 screenshots so not sure it'll work or not

Also how do I turn a screenshot into a link w imgur?

[feral forge]

You upload it on Imgur and it will convert to a link.

[loud cairn]

@lime juniper Hi

[ember plover]

merhaba

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @lapis pebble.

Please do not use languages other than English, @ember plover. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @lapis pebble. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Hello, how can we help you?

[storm flume]

Please do not use languages other than English, @winter whale. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[winter whale]

REPLENISHED UC VIA QIWI terminal, the money did not come to the account, what should I do?

@celest shadow

@feral forge

[lapis pebble]

Hello I need pubg rank push squad I'd number 5951141870

[celest shadow]

We only recommend purchasing UC in-game or via https://pubgmobile.com/pay. Please contact the website's support for further assistance.

[celest shadow]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with.

[winter whale]

And what, I won't be able to get this money now? There are no options? THERE IS A RECEIPT!

[rapid thicket]

The code is not sent to the email address @celest shadow

[celest shadow]

This is not an official website to purchase UC. Please contact the website's support for further assistance.

[winter whale]

this is not a website, but an official state terminal. can I link where to go?

[zinc pumice]

Hi , my Facebook was hacked from fake UC store and i can’t access to the game anymore i need my pubg acc can u help me please , ID : 5448928049 , name : THEMAFIAx

[storm flume]

Please contact the customer service for further assistance, @rapid thicket. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @zinc pumice. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @winter whale. Refer to subpoint 5.4 in #faq for further information.

[winter whale]

they haven't answered anything for what day, they asked for a check, I dropped it and silence in response. @celest shadow

@celest shadow

[rapid thicket]

there is nothing about the code! I don't receive a verification code! @celest shadow

[idle summit]

Hello admins i need help is there an way to unlink fb without waiting for 7 days my fb has been hacked and the hacker plays regular

[winter whale]

@celest shadow

[rapid thicket]

support in the game does not help, it works crookedly. Can someone from the administration contact me?

[feral forge]

Please know that only the in-game customer service can assist players with account related issues, @rapid thicket and @winter whale. After that you have contacted them, please be patient until the customer service gets back to your request, as they receive an enormous of request tickets daily, it takes time to review all of them.

[prime depot]

@feral forge every link has same letters does that matter or will they scroll and see other receipt

Copied link of both ss and same link

[feral forge]

What happen when you click on both of the links?

[prime depot]

Takes me to just 1 ss

[feral forge]

If you are sending 2 links of one purchase, I think it is just the same as sending 2 screenshots in the chat.

Have you tried to send the 2 screenshots to the customer service and they did not accept?

[wide dove]

I follow midasbuy In Instagram and I didn't get 10$ uc

[wide dove]

@celest shadow

[prime depot]

Okk I'll lyk if anything happens if I need help

@wide dove is says to win meaning u have a chance to 10$ uc

[wide dove]

oh

[prime depot]

Yaya

[wide dove]

There way to get free uc

not giveaway

[wide dove]

Like you have 100% chance to get they free uc

[vagrant tulip]

@crisp venture
Hey ios 15.6 is out can you try it out and see if the issue is solved

[regal tree]

How to select Pakistan server

[vagrant tulip]

You can't select a regional server, The system automatically connects you to the nearest server.

[prime depot]

The links did not work

[feral forge]

You can first try to send them the 2 screenshots of that one purchase and see how it goes.

Just in case if you do not know, the customer service requests you to send a total of 2 purchase receipts, the oldest receipt which is the very first purchase that you made, and the other one which is 3 months old from today’s date.

[regal tree]

No in game server

[feral forge]

Are you referring to in-game region or Discord server?

[wide dove]

I don't have region button

[regal tree]

In game region server sir

I want to set Asia Pakistan server

[cyan citrus]

It is not available for the accounts registered in European continent.

[barren osprey]

My twitter account has been suspended. I am disconnected from the game, what should I do?

[wide dove]

What you mean

[feral forge]

Could you please provide us a screenshot of your in-game basic settings?

[barren osprey]

I'm writing to service@ pubgmobile.com, an automatic message is coming, how should I follow the path for 2 weeks

[feral forge]

Do you have a second login method linked to your game account?

[barren osprey]

Unfortunately not

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[feral forge]

If the Twitter account is the only login method linked to your game account, you will have to contact the Twitter support for further assistance to recover it. That is the only way, because the in-game customer service of PUBG MOBILE will not be able to assist you, if you do not have any access to your game account.

[feral forge]

Your in-game region is currently Pakistan.

[regal tree]

I want to select Pakistan server

[feral forge]

There is no Pakistan server. You can only select from KRJP, Asia, Europe, North America, Middle East and South America.

[storm flume]

Please do not use languages other than English, @barren osprey. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[barren osprey]

I have the old uc codes I got, will they be enough for me to verify my account, can't we contact pubg mobile support and have an account change?

[regal tree]

But pubg announced Pakistan server

[prime depot]

@feral forge like my very very first purchased

[feral forge]

Unfortunately, the in-game customer service will not be able to assist you if you do not have any access to your game account. Your only option is to contact the Twitter support to recover your only linked login method to the game.

[barren osprey]

thank you

[prime depot]

So first purchase and one from 3-6 months ago or only 3 months

[feral forge]

The announcement said that you can choose your server as Asia.

[prime depot]

Also 2 ss of each receipt?

[regal tree]

Please confirm i think you are confused 😃

[prime depot]

Na read it says change to asia

[feral forge]

The very first purchase, and another one is 3 months ago, which the date is back 3 months from now. You can use your own way to provide the screenshots, as long as all the necessary information are there.

[prime depot]

Hmm I'll try that

[night cloak]

Can I chng my reigon by using an email

[normal frost]

@safe tundra I don't have friends to play with and they can find out

[cyan citrus]

Could you please elaborate?

[night cloak]

My reigon requires phone number to change
So I have seen yotube videos that you can chng reigon by using email also
Is that true?

[cyan citrus]

If it requires a phone number, you will need to do it as it is, @night cloak.

[night cloak]

Ok

[lusty plaza]

Hi , does anyone know a real solution to the player walking like a bot in TDM deleted the game and done everything possible but still there any one can help?

[cyan citrus]

Could you share a video recording of the issue, @lusty plaza? What is the device you are using?

[obsidian ivy]

where do i find the email to appeal my banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @obsidian ivy.

[austere tangle]

Hey officials

[cyan citrus]

How may we help you, @austere tangle?

[austere tangle]

I got some issues in classic matches

Players are teaming up with each other in solo match and ruining others game

[cyan citrus]

Please report such inequitable behavior directly through the in-game report feature or the customer service, @austere tangle.

[austere tangle]

I already reported them

Will they get banned?

[cyan citrus]

Yes, they will be penalized accordingly, @austere tangle.

[austere tangle]

If you want then I can provide my death cam

[lusty plaza]

It is my friend not me , so this is a short video the player is walking too slow all the times when he plays , his device is ipad pro 2021

[austere tangle]

I don't trust security system that much

[cyan citrus]

We are unfortunately unable to help you with such reports through the community. Please use the in-game report feature or reach out to the customer service, @austere tangle.

[austere tangle]

Thanks for your help

[cyan citrus]

Is that an issue that happens all the time?

[cyan citrus]

You are welcome!

[lusty plaza]

Almost every TDm or domination game he plays

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try to play again, @lusty plaza.

[lusty plaza]

Alright ima tell him to try it thanks

[safe tundra]

i've been contacting customer service in pubg mobile about removing malicious link in my account. it keep asking me to give 2 proof of payment between 3 and 6 months ago, but i already tell them that i dont do top up in those exact dates

what should i do

[regal tree]

How to perchese uc for pubg

Tell me Best offer

[feral forge]

You have to provide 2 purchase receipt, one is your very first purchase that you made, another one is 3-6 months ago, which the date is back 3-6 months from now. Do you mean that you have not made any purchase 3-6 months ago?

[feral forge]

Purchasing UC via Midasbuy (https://pubgmobile.com/pay) and in-game are the only authorized method.

[regal tree]

But not available in Pakistan because channel maintenance problem

Please solve it

[feral forge]

Midasbuy?

[regal tree]

Yes

[feral forge]

You can wait till the maintenance is over.

[regal tree]

Waiting till last 4 months

[feral forge]

Could you please provide a screenshot of it?

[regal tree]

Easy pesy and jazz cash under maintenance

[feral forge]

You should contact the Midasbuy support for further assistance in this regard, @regal tree.

[regal tree]

Please solve this you report to pubg please

[feral forge]

We are only volunteers to moderate this Discord server, we are unable to assist players with account and purchase related issues, please contact the customer support in question for further assistance in this regard.

[regal tree]

Okay and thank you so much for quick reply 😊

[ivory stump]

Hi @cyan citrus if I'm in Europe but I play in North America server, which region do I check for blackpink schedule?

[frozen plaza]

How To Get Lucky Air Drop

[cyan citrus]

Europe.

[ivory stump]

kk thxx

[cyan citrus]

Lucky air drops are random and you will get them from time to time.

[cyan citrus]

You are welcome!

[jovial tartan]

Good morning all my Twitter account has been hacked, and I just lost my in-game account. all the support I do does not give me solutions, can someone here help me?

[exotic zinc]

why does everytime i open the game i have to preregister and download the virtual all over again?

[cyan citrus]

Do you have access to any other login method other than Twitter that you can use access your PUBG MOBILE account?

[jovial tartan]

no unfortunately, I've been playing since the game was released with the same linked account (twitter)

what drives me crazy is that neither PUBGM support nor Twitter support can give me a solution to my problem.

I got hacked, because of the latest weapon materials scam on Instagram

[cyan citrus]

If you have lost access to the only login method, you will first need to recover access to your social media account by contacting the respective customer service: https://help.twitter.com.

[cyan citrus]

You should be more careful with that and you should never share your login information with anyone. Please be advised that your account security is your own responsibility.

[jovial tartan]

I know thx

[safe tundra]

this means that i need to provide a top up proof 3 months ago and the other one is 6 months ago right? i'd reported that i do not top up in those exact dates. i always top up in 3rd party app (codashop)

[vernal fiber]

How can I report this person?

[cyan citrus]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @vernal fiber. To report cheaters, please use the in-game report feature, reach out to the customer service or submit a report through https://bit.ly/3uDSJZv.

[vernal fiber]

Ok thanks

[cyan citrus]

You are welcome!

[safe tundra]

why is it so hard to remove malicious link in my account, the fact that i have 2 linked platform and information of 3-6 months ago is not enough? should i wait for 3 until 6 months more to prove that this is my account based on the top up i made 2 days ago?

i'd pay money if thats actually make me succeed on removing the malicious email that is linked to my account. I'm very hesitant to top up again since this problem occure, im willing to upgrade my level 3 m4 lizard into level 4

[feral forge]

You mean you have not made any purchase dated 3 months and 6 months ago?

[safe tundra]

yes i did not made any pubg purchase in that exact months (3-6 months ago) but the moderator in customer service said 2 times to ask about proof

[feral forge]

If you have not made any purchase 3 and 6 months ago, you can just inform them directly.

[safe tundra]

i've told them twice

i have gave them proof of payment in the last 3-6 months ago in my google account if not related in pubg is fine

[feral forge]

There is nothing much that we can do to assist you, you must fulfil the in-game customer service's request in order for them to proceed with your request, @safe tundra.

[modern delta]

Hello, I have a problem. when i login to pubg mobile app through my twitter account i get an error when i enter login details. Does anyone know what to do with it?

[cyan citrus]

Could you please share a screenshot or video recording of the issue you are facing, @modern delta? Make sure that you hide your personal information before doing that.

[modern delta]

I will take a picture, please wait

once an error popped up, now the screen just flashed and nothing happened

@cyan citrus

[cyan citrus]

For how long have you been facing this issue, @modern delta? What is the device you are using?

[modern delta]

I tried it on another phone, but still the same

[cyan citrus]

What is your device, @modern delta?

[modern delta]

same problem on both

Is there a way to log into this account via the web and add e.g. an email address?

[cyan citrus]

What is the device you are currently using, @modern delta? Redmi Note 7 or Huawei P20 Pro?

[modern delta]

why ask 😄

[unborn urchin]

The Revive icon stuck on my screen, there is a lots of glitches in PUBG , When this Glitches will fix.🤨

[cyan citrus]

So I can suggest you a fix for the issue.

[modern delta]

sorry for asking such a stupid question

[cyan citrus]

It is most probably an issue with your network connection. Please perform a routine repair of the game from login menu and restart your device.

[modern delta]

🙂

[cyan citrus]

No worries and thank you. To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > Advanced settings > Backup & reset > Network settings reset. After your reset your network settings, please restart your device one time and try to log into the account again. Please let me know if the issue still persists, @modern delta.

[modern delta]

but this will delete all the data from my phone, am I right?

[cyan citrus]

No, it will only reset your network settings.

[night cloak]

Where to report hackers

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

Please do not use languages other than English, @ivory steeple. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[modern delta]

@cyan citrus

I found

[night cloak]

I have a short clip and I only know the users name

[cyan citrus]

What do you mean?

[modern delta]

reset network settings

[cyan citrus]

And?

[modern delta]

Could you please tell me more precisely what will delete everything

[cyan citrus]

Please refer to this message for instructions on how you can report cheaters, @night cloak. To obtain the numeric user identification, you can use the username of the player and search it inside the game.

[cyan citrus]

The option will not delete any of your data. It will reset all your network settings, including: Wi-Fi, cellular and Bluetooth.

[night cloak]

Ok

[modern delta]

ok i will try

thank.

wow, thank you, it works great :DD ❤️

[cyan citrus]

Glad to hear that and you are welcome, @modern delta!

[modern delta]

thanks and enjoy 😄

[shadow kernel]

@normal frost send ur problem in here

[normal frost]

Please help me, my account has been banned for two months and I didn't do anything
I download the game from the tab tab app because my mobile is Huawei and I can't use Google and I don't use any cheats in the game please help me
my name is
『Ma7mOuD』
ID 5235996297

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal frost.

[vague breach]

i accidentally joined a clan... how do i quit?

[cyan citrus]

Go to clan > information and your will find an option to leave clan at the bottom, @vague breach.

[boreal pumice]

How to fix my joystick stuck and firring stop issue and some lag

[balmy wolf]

Which device you're using?

[eternal whale]

Poko x3 pro

[storm flume]

Please refer to this channel's pinned messages for further information, @eternal whale:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cosmic sky]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cosmic sky. Remember to read through #faq before asking questions in the support channels.

[cosmic sky]

Is there any way i can give someone silver fragments?

Or season tokens

[feral forge]

No, that is not possible.

[cosmic sky]

And ag?

[balmy wolf]

It also not possible.

[cosmic sky]

And skins?

[stray holly]

[storm flume]

Please refer to subpoint(s) 3.8 in #faq for further information, @cosmic sky.

We are unable to provide assistance if you do not ask a question or state a problem, @stray holly. Remember to read through #faq before asking questions in the support channels.

[low spire]

What do you guys say about pubg new update

?

[static sleet]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

Please be reminded that we are not able to assist with suspended account issues through the community, @eternal whale.

[eternal whale]

how to sudmit a claim??

[chilly spade]

@eternal whale Players who illegally sell items, accounts, and currencies or otherwise promote behaviors that violate the rules will receive a 10-year ban upon verification. Stricter security policies will be enforced in the Metro Royale mode.

[crisp venture]

@vagrant tulip Still not fixed for me Bro it likes like hell after switching to 90Fps

[pseudo copper]

Hi, I am facing some issue my my Pubg Account. The problem is that, I was using secondary verification for a long time but suddenly last week I just disabled it but now I want to enable it again. But whenever I try to open the secondary verification, it show a success msg but the text won't come. I am learning BSSE, and I am a techy person. Pubg is now Official in Pakistan. All the text from Pubg are not counted as spam anymore. I am pretty sure that it's the fault with my Pubg Account not with my Sim Carrier. Can someone will help me?

[cyan citrus]

There is a daily limit to receive the verification codes, @pseudo copper. Please try again at another time, try to use an old code that you may have received or reach out to the customer service in-game if the issue persists.

[pseudo copper]

Thanks for such a quick response, yeah I am aware of that daily limit. I have been trying for many days, but failed. Let's try to contact in game customer service, thanks for the suggestion Quendi :)

[cyan citrus]

You are welcome, @pseudo copper!

[night cloak]

how to apply HDR+ 90 fps in gameloop

[cyan citrus]

It is not possible. You can play on 90 FPS with Smooth graphic settings, @night cloak.

[zinc shell]

Hello pubg mobile team I am not receiving the verification code
#questions

[storm flume]

Please contact the customer service for further assistance, @zinc shell. Refer to subpoint 5.4 in #faq for further information.

[zinc shell]

I have contacted these people, I have also applied the process, but it did not work, it is not working.

#faq I have contacted these people, I have also applied the process, but it did not work, it is not working.

[blazing matrix]

Guys, what should I do? I have an account linked to a Facebook account. But since I'm a Russian player, Facebook blocks access to log in. What to do? How do I change my linked account to another one?
#questions

[zinc shell]

I have contacted these people, I have also applied the process, but it did not work, it is not working.
#questions #996546243859853424

[cyan citrus]

Do you have any other login method that you can use to log into PUBG MOBILE?

[blazing matrix]

No 😦

[cyan citrus]

We are unfortunately unable to help you with such account related issues through the community.

[blazing matrix]

I used to have google mail linked, but then I lost it and removed the binding. Now I have restored it. All I have left of the account are the letters that came to my mail.

[cyan citrus]

What is the issue you are facing when trying to log into your account in the game? Could you share a video recording? Make sure that you hide any personal information before you do that, @blazing matrix.

[zinc shell]

@storm flume Now you tell me what should I do, but no one has done it, I have only mobile number link, now what should I do, the code is not coming.
#questions

[cyan citrus]

Please contact the customer service again, @zinc shell. As mentioned earlier, we will not be able to help you with account related issues through the community.

[zinc shell]

Someone hacked my 2 links I have only my number linked but I didn't receive code

[storm flume]

Please contact the customer service for further assistance, @zinc shell. Refer to subpoint 5.4 in #faq for further information.

[zinc shell]

If this continues my account will be lost plz do something

[blazing matrix]

Everything is fine with my Internet connection, but since I am from Russia, facebook blocks absolutely all attempts to log in to people from Russia

[zinc shell]

If this continues my account will be lost plz do something #questions

Someone hacked my 2 links I have only my number linked but I didn't receive code #questions

[cyan citrus]

There is nothing we can do to help to you with compromised accounts through the community, @zinc shell. As you have been answered, please avoid being persistent and continue with the customer service.

[cyan citrus]

What happens when you try to log into the account in the game? Please share a screenshot or video recording of that.

[dark python]

Where to report about banned?

[cyan citrus]

Could you elaborate, @dark python?

[dark python]

I get banned without using hacks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark python.

[cyan citrus]

Do you have access to a phone device, @blazing matrix?

[blazing matrix]

Yes

[cyan citrus]

Try to use it and change your DNS settings by referring to instructions provided in #faq sub point 4.3. If the issue persists, please reach out to the customer service in-game for further assistance.

[blazing matrix]

I've tried, but it doesn't help. I tried contacting technical support in the game, but unfortunately it doesn't help.
Is there any way to change the binding through you? I have a payment receipt from my Royale Pass account. I have access to the first mail. Please help me get my account back.

[cyan citrus]

It is not possible to link another login method without opening your game account, @blazing matrix. Please try to change your DNS settings and see if it will make any difference.

[green agate]

You have previously received a reply, please refer to the in-game customer service for further assistance.

@zinc shell

[blazing matrix]

I just tried using a VPN, it turned out. But it requires a confirmation code that should come to my phone number. But there is no code. I tried to send it again, but it didn't work either. The Facebook company does not cooperate with Russia in any way! They don't even have normal technical support.

@cyan citrus

This page requires me to confirm my identity by entering a code with an SMS. But facebook does not send any more codes to Russia, etc.

[cyan citrus]

We unfortunately will not be able to help you with that through the community any further, @blazing matrix. Please try to change your DNS settings by following the instructions provided in #faq sub point 4.3. If the issue still persists, you may reach out to the customer service in-game or respective customer service of your social media account.

[night cloak]

I was playing with my brother and he got banned from metro royale for 7 days for no reason. He did nothing to get a ban after killing some enemies on 1st map im just trying to get him unbanned

user: Sniperz2O9
ID: 5114813298

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[steep pine]

After returning lobby download automatically start @lime juniper

[wraith frigate]

Where i can ask for help in landing role configuration of game?

[storm flume]

Please do not use languages other than English, @pale frigate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ebon wyvern]

Hello so i haven’t been playing for a few weeks, and a returning reward pops up and I see this uc stuff

Does it mean that I get 6000 more uc when I spend 4.99?

[green agate]

Payment issues must be brought to the in-game customer service or in our #copyright channel since this concerns an event reward.

[green agate]

It means that there is a chance to get up to that amount.

[mighty mountain]

#questions why mu account ban??? 5937270134

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mighty mountain.

[orchid finch]

@polar marsh @I want unlink Facebook and Twitter

@polar marsh twitter

@polar marsh Someone is logging into my Twitter account

[topaz harbor]

You need 12 crystals you only have 11

[sturdy sparrow]

I know there are two days for the concert but in the per register it gave me this date, how can I change it to the 23rd concert? I probably can not attend the one tomorrow

[clear musk]

My account was hacked! Please help me out @polar marsh

[storm flume]

Please contact the customer service for further assistance, @clear musk. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Unfortunately, date cannot be changed.

[storm flume]

Please contact the customer service for further assistance, @orchid finch. Refer to subpoint 5.4 in #faq for further information.

[dim karma]

@green agate

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @dim karma.

[balmy wolf]

Please don't use this channel for trolling purpose. This channel is for issues related to PUBG Mobile.@wide basin

[thorny tangle]

Hi!
I blocked my friend in PUBG a few days ago and then unblock him. Now again we both are friends.
But we both cant give popularity to each other. Whenever we try to send popularity there's a msg saying you cant send pop, this person has blocked you. But now we are friends.
Can you help how i can sort out this issue?

[dim karma]

@feral forge I go into the game and there like this, what is this problem and what can be done?

[feral forge]

Please refer to subpoint 4.8 in #faq for further information, @dim karma.

[feral forge]

Please create a post in #996546243859853424 in compliance with the channel pinned instructions.

[dim karma]

It didn't help

[feral forge]

Where do you reside?

[dim karma]

Russia

[feral forge]

Have you tried with a different internet connection, @dim karma?

[dim karma]

This has not happened before, and others from my region work, and who does not

[topaz harbor]

Nadia help in #copyright 😭

[dim karma]

Yes, I tried, I tried everything

[thorny tangle]

Dont have permission there...

[feral forge]

The community team will handle the messages in #copyright. We kindly ask for your patience.

[feral forge]

You will need to create a post in there.

[thorny tangle]

How to do this? Bcz usually i dont use discord thats why i have no idea.

[feral forge]

Can you see a +New Post button below?

[night cloak]

What does this mean

[slow ruin]

hi
I'm trying to log in with the verification code but it doesn't get me on the email

[hoary solar]

Hi! I lost my facebook, and i cant log in to my account

[topaz harbor]

New collab with sports car

[night cloak]

I meant what the Chinese letters mean

[topaz harbor]

It’s just a bug

It says invalid item/not available because the car is not in the game yet

[tiny blaze]

Hi I have a heavy lag
when I land at ancient secret the stumble I can see the weapon only after 10 to 20 seconds then I can see place what's the solution???

[feral forge]

Could you please try to set up a DNS and see if it helps? Refer to subpoint 4.3 in #faq for further instructions.

[empty oracle]

It means try again later

I’m Chinese

[feral forge]

Please contact the Facebook support for further assistance to recover your Facebook account.

[tiny blaze]

please respond to me

[empty oracle]

Nvm, someone already answered

[feral forge]

It has something to do with your internet connection. You may refer to subpoint 4.7 in #faq for possible fix.

[clear berry]

He is right lol same thing happening with me? Logged in on twitter

And my internet is fine

[tiny blaze]

if the Space at my device is full that will cause lag???

[feral forge]

Yes.

[woeful slate]

هنا دعم ببجي ياشباب

[storm flume]

Please do not use languages other than English, @woeful slate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[clear berry]

Idk what was it..i logged out and logged in twitter from safari app and opened game again, it worked

It was like loading screen u get after logging in

[hoary solar]

my account was deactivated due to multiple violations...

[feral forge]

If you do not have access to your game account, the in-game customer service will not be able to assist you in any way. Your only option is to contact the Facebook support in order to recover your only linked login method to your game account.

[neon drum]

dear pubg support, i have 11 points of black ping gems why i can’t claim the suit ( chest )

[crisp venture]

@neon drum same here bro even i have 11 points and can’t collect

[feral forge]

It should be 12, there is a line in your screen that blocked the number, @neon drum and @crisp venture.

[neon drum]

thanks, have a great day.

[vale plume]

Guys I have a problem one of my friend got acc hacked by a Pakistan user Im sending you all the info here please help us solve this problem

Log in was from email can you unlink his log?

[storm flume]

Please contact the customer service for further assistance, @vale plume. Refer to subpoint 5.4 in #faq for further information.

[vale plume]

5224049037

This id from the Italian guy who lost account

5992165047 and this one the id of the hacker

[feral forge]

For account related issues, please contact the in-game customer service for further assistance, @vale plume.

[vale plume]

Thanks Nadia

❤️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zinc swan.

[regal tree]

Please tell me some hidden achievements in pubg

[feral forge]

Feel free to ask other players in the discussion channels.

[regal tree]

Okay BTW thank you so much 😊

[night cloak]

i need help with my PUBG

My account login isn’t working at all

[feral forge]

Could you please elaborate?

[night cloak]

my account is an facebook login but every time i try and login it’s keep saying someone’s logged in to it

but theirs no devices that are logged into it

@feral forge is there anything you could do?

[feral forge]

Does anyone else has access to your Facebook account?

[night cloak]

Nobody does

[feral forge]

Do you receive the notice when you are in lobby or during game?

[night cloak]

yeah

rn i’m using a noob account to play

[feral forge]

Is Facebook your only linked login method to your game account?

[night cloak]

my apple account and facebook account are linked

[feral forge]

It seems like your your login method has been compromised by an unauthorized person. Please secure your linked login methods by changing password or enabling 2FA. You may also contact the respective social media support in question for further assistance in this regard to recover it.

[night cloak]

i actually did. got a email about my facebook password being changed

i’ll try rn an try to change the password again

[feral forge]

Also, use the option in-game from settings > bottom left corner Log out > check the Log out of all devices > OK.

[night cloak]

ok

This is my account that I still can't login into

@feral forge

[feral forge]

You mean you do not have access to your game account?

[night cloak]

I don't

It's not even working

@feral forge is there anything you could do?

I honestly think it got hacked

[feral forge]

You said that you are unable to log into the account, could you please elaborate why is it?

[night cloak]

It's saying password changed and some another device is logged into it

I tried to login to my Facebook 4 mins ago but nothing happened

I spent about 7k or more on the game!

[feral forge]

You still have access to your Facebook account and just changed your password, right?

[night cloak]

I can't no longer login to my Facebook account

[feral forge]

In this case, you will have to contact the Facebook support for further assistance to recover your compromised Facebook account. On the side note, can you still login to your game account with the Apple ID?

[night cloak]

You must have the password to be able to login in

@feral forge

apple ID isn't working

[celest shadow]

You have not reached the milestone yet. Once you reach 12, you will be able to collect it.

[night cloak]

Help?

Oh ok

Is it possible for you can suspend my account?

[feral forge]

If you do not have access to your game account with any login methods, the in-game customer service will not be able to assist you in any way. You will need to recover your Facebook account first, @night cloak.

[night cloak]

i’ll try RN

[feral forge]

What do you mean by not working? Does that Apple ID belongs to you?

[night cloak]

its my apple ID

[stark meteor]

where we can invite to play together

[night cloak]

@feral forge nobody else doesn’t know the password for it only me

[stark meteor]

plz tell me guoos

[feral forge]

So you still have access to your game account via Apple ID, correct?

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @stark meteor.

[night cloak]

No longer do

[stark meteor]

oktnk u broo😍

[feral forge]

When was the last time you login to this compromised game account?

[night cloak]

yesterday

[feral forge]

So when you try to login to your game account via your Apple ID, is there any notice showing why you are unable to access to your game account?

[night cloak]

It’s because my Facebook password has been changed and the apple ID has the old password

[stark meteor]

@storm flume i can share the link in activities, right??

[celest shadow]

No, you cannot share links.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal whale.

[stark meteor]

ok

[night cloak]

@feral forge i don’t feel like starting all over again on PUBG

[stark meteor]

Can i shere my contact number

[feral forge]

Unfortunately, there is nothing much that we can do to assist you here. I suggest you to recover your compromised Facebook account first.

[stark meteor]

Anyone plz tell me

[night cloak]

or can you suspend it or something?

[feral forge]

We do not recommend you to share your personal information.

[stark meteor]

I dont know, im new