questions

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts through the community. Please be advised that your account security is your own responsibility. Continue with the customer service.

[storm flume]

Please avoid going off-topic, @signal lagoon. You may have unrelated conversations in #chat.

[signal lagoon]

Ok i understand

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6

[old path]

865 + I see

[delicate bay]

how we can contact customer service for that email or what and what the email

[old path]

Rip maybe in an upcomming update the 90 fps will require less ressources

[cyan citrus]

Please refer to #faq sun point 5.4 and 2.8 for further instructions on how you can contact the customer service.

[small yoke]

@cyan citrus I have a problem signing in with my pubg account someone has changed the gmail and phone number and took it but i have the twitter account and it is working i want to remove the gmail and the phone number of that guy can you help me?

[signal lagoon]

Quendi Last question in future will i able to change my region

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[balmy wolf]

Refer to the customer service in-game.

[cyan citrus]

As long as the GDPR regulation is applicable, you cannot do that.

[small yoke]

what should i type exactly to them?4

[cyan citrus]

You should record your issue through AI and select the available options according to your issue, @small yoke.

[signal lagoon]

I am hearing first time about this law

If its not change why they allow me to choose sweeden

I am so confused

[cyan citrus]

You have already been answered, @signal lagoon. Please do not repeat the same question.

[signal lagoon]

Ok

[small yoke]

How can i can speak to the AI ?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @small yoke.

[neat remnant]

Hey anyone knows how to gain Challenge points? Like how does it work

[gloomy owl]

Please, my device is very powerful and I am an emulator and my device does not support ultra hd. I want a solution to the problem

[cyan citrus]

It is not available on GameLoop yet, @gloomy owl.

[gloomy owl]

but others of youtubers play on gameloop play ultra hd how ?

[cyan citrus]

It is not available. For further assistance with GameLoop, please visit their website or Discord server: https://www.gameloop.com/.

[night cloak]

hi everyone, how do i get my account back?

[balmy wolf]

Can you elaborate?

[night cloak]

what exactly?

[gloomy owl]

The Egyptian YouTuber valak gaming is using gameloop and playing ultra hd he is using cheat tools and this is unfair

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @gloomy owl.

[empty basin]

Is there something wrong with the achievement progress bar? Because I got a monster kill and solved a puzzle riddle on the first day of the event, and both got ticked off on the list, but even though I've also gotten kills inside the sandstorm zone and beaten the ancient guardian in the emperor's temple, neither of these get ticked off.

[balmy wolf]

I did all the missions and my achievement got completed. Please do a routine repair of your game and try again completing missions.

[dusky yarrow]

When is new season gonna come? Tomorrow or the day after tomorrow?

[cyan citrus]

The new season will start on July 19, 2:00 UTC.

[smoky wraith]

We ban me when l sent me inventory with me old account (no ban) me new
account (with ban)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky wraith.

[mystic tangle]

There is a new steak/barbecue event. I've entered it a few times through the modal window when I open the game but then I can't find it anywhere in events. Where can I find it?

[cyan citrus]

Could you share a screenshot of the event you are referring to, @mystic tangle?

[teal terrace]

We can watch videos when we become detectives.

but

it says file not found i watched all of them

when is it renewed

[mystic tangle]

I just closed and opened the game 10 times but it didn't show up again. It's an event where you have the options on the right side and you can get a steak and then grill it in the center. Today was the second time I saw this event.

[balmy wolf]

Which country you are currently residing in and what is your current and what was your previous in-game region?

[mystic tangle]

I was in Europe and now I'm in the US.

[balmy wolf]

Fully answer my question.

[teal terrace]

I died suddenly and the screen became like this. fitted in black and white. I always have to exit the game. It only happens in the arena.

[mystic tangle]

I just did. I'm residing in the US. Previous region was Europe. Current region is Europe because there's no way to change it.

[celest shadow]

We are aware of this bug and have managed to reproduce it. It should hopefully be corrected through a future patch. You may check #997500858075975721.

[balmy wolf]

In which country you're currently residing?

[mystic tangle]

US = United States

[teal terrace]

Okay thanks

@celest shadow and When do the videos for detective refresh?

[balmy wolf]

Ok. The event you're telling will be available in US region. You have changed the region from Us to Europe, but as you're currently residing in US, because of your location it shows up on your model window but its not showing in your event tab because you changed the region. This is happened with me many times as iam living in X(I don't want to reveal country) country and my region is Turkey but the event of X country shown up on my modal window because iam currently residing in X county.
I hope you understand.

[neat remnant]

Thanks! Is there a way I can know how much I get for a match?

[teal terrace]

:((

[mystic tangle]

I didn't change the region. As I said, I used to live in Europe. The region is still Europe because it is not possible to change.

[balmy wolf]

There is a daily limit of videos. The limit will be refreshed next day.

[balmy wolf]

.

[teal terrace]

Really sad

[mystic tangle]

Yes I was in Europe and now I'm in the US. So I did not change the region from US to Europe as you said. I also did not change the region from Europe to US. I actually want to do this but it is not possible. I think you're not reading what I wrote?

[balmy wolf]

I tell you what i know about that matter.

[mystic tangle]

Ok thank you. I understand there is an issue so I will report it because in my opinion if the event is not supposed to be available for me then it shouldn't show up ever, not even in a modal window.

[trim thorn]

ID: my account was hacked how can i do

[cyan citrus]

There are different factors involved in that. Extra challenge points are awarded for completing first match of the day. Challenge points are tallied separately in accordance with the server and game mode. Challenge points gained corresponds to the duration of the match.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[odd socket]

Salam

[trim thorn]

my account is registered on facebook and when i log in, it gives me another phone number, it asks for a code, but nuara belongs to someone else's customer service, I can't do it.

[cyan citrus]

Please contact the customer service, @trim thorn. We are unable to help you with such account related issues through the community.

[storm flume]

Please do not use languages other than English, @odd socket. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[trim thorn]

I can't talk to the customer representative, is there an e-mail or phone number I can reach?

[cyan citrus]

Please contact the customer service through inside the game, @trim thorn. That is the only recommended way.

[trim thorn]

customer service not helpful

[night cloak]

I have a problem, that my account was hacked in the game via Twitter, but I was able to restore my Twitter account and access my account
But the hacker linked him to his email and phone number and then reported my Twitter account and was permanently suspended
Now I can no longer access my account in any way

I spoke to the customer service inside the game and provided them with all the requests except for the date of creating my account, I could not remember it. I gave them the shipping invoices and I gave them the dates of linking the account but they ignored all this and refused to help me because of the creation date

[simple dirge]

So, I have an issue where someone got access to my account and linked his phone number. He set up two factor authentication and now I can't get into the account without a verification code from his phone number. I contacted customer service in the game and provided them with all the details they asked for. How long does it typically take to get a response from PUBG and/or restoration of my account?

[cyan citrus]

As we only provide community support through this platform, we unfortunately will not be able to help you with such account related issues. You may try to contact the customer service again.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently.

[naive parrot]

when is new season

and what time for uk

[cyan citrus]

The new season will start on July 19, 2:00 UTC, @naive parrot.

[naive parrot]

ok thanks

[cyan citrus]

You are welcome!

[naive parrot]

wait

so is that tomorrow in the morning

3:00

[cyan citrus]

July 19, 2:00 UTC.

[naive parrot]

oh shi i thought today was 18th

[simple dirge]

Thank you! I'm just really wanting my account back lol.

Fingers crossed that pubg will kick his number off and give me my account back🤞

[patent comet]

Fix ur game pubg

Like there is map glitchers in chapter 9

Of metro

I got a red crate and died by 2 map glitchers

I want my stuff back

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @patent comet. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[patent comet]

Bro

[odd socket]

Pubg new season date

[cyan citrus]

The new season will start on July 19, 2:00 UTC, @odd socket.

[charred ice]

i forgot my email of my pubg account
can i recover that?
i have the player id, name

[forest dock]

HELLO,HEY HOW ARE YOU BROTHER,BROTHER MY ACCOUNT WAS SCAMMED BY SOMEONE AND NOW HE IS NOT GIVING ME MY ACCOUNT BACK IN THAT ACCOUNT I PLAYED 3,4 YEARS AND DID A LOT OF HARD WORK TO MAKE MY ACCOUNT BETTER, PURCHASED A LOT OF UC SPENDED 15K ON MY ACCOUNT I WAS SAYING THAT CAN YOU HELP ME BY ANY WAY CAN YOU PLEASE HELP ME TO GET MY ACCOUNT BACK PLEASE!tired_face....I'd:5465085140

<@&639889499718942720>

[storm flume]

Please contact the customer service for further assistance, @forest dock. Refer to subpoint 5.4 in #faq for further information.

[abstract fog]

Why my PUBGM account just got ban? I do not cheat. I have played the game since day 1. I’ve helped clean up this community from the cheaters that infested the game for several seasons as a video reviewer. I’ve contributed to getting nearly 300 hackers banned. I’ve supported the development of the game by purchasing the RP pass and UC many times. Please recheck this Tencent Games.

The reason given for the ban is due to "violating user agreement" but it hasn’t specified why?

Please take another look at the situation because i am a fair player that has been proponent for clean gameplay during the entirety of Pubg Mobile's existence.

If there anything else you need from me to get this overturned please let me know. I am open to device scan and more.

My Pubg account ign : 5679461009

<@&639889499718942720>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @abstract fog.

[cyan citrus]

It is your own responsibility to safeguard your login information. If you have trouble logging into your account, please reach out to the customer service in-game for further assistance.

[charred ice]

dont remembet the email. so i cant get back my account though..😫

[prime pendant]

Account hacked unlink email and phone number

Someone can help me ?

Help

my account is registered on facebook and when i log in, it gives me another phone number, it asks for a code, but nuara belongs to someone else's customer service, I can't do it.

[storm flume]

Please contact the customer service for further assistance, @prime pendant. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please contact the customer service.

[nocturne quail]

I want to know why I can’t enter metro royale anymore it’s been like this for like 3 seasons now, I click on metro after everything has downloaded , and it just closes back out and sends me to lobby, no error message or anything

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference.

[nocturne quail]

I repaired the client and deleted the whole app and reinstalled and still nothing

[stone hearth]

Despite it showing me I'm being matched up I'm not getting any teammates

@cyan citrus

[cyan citrus]

Do you enter the game, @stone hearth?

[stone hearth]

Yes@Bunk#3717

[severe pecan]

I need hlep

Do you have a reliable store to ship the uc

Is shipping allowed via midasbuy store?

<@&481161015728406538>

[flat meteor]

Yes midasbuy is authorized store to buy uc.

[visual lichen]

Maximum limit reached when I haven't even got all my uc back from the rebate system

[flat meteor]

There is nothing you can do now. In future, be aware to purchase activity pack if you have 10 RP ranks or more left to redeem the uc back.

[visual lichen]

Are u mod ?

[neat remnant]

Is there anything I can do if I know about a telegram channel that is sharing hacks all day long in there?

[flat meteor]

No but same thing happened to me before

[olive isle]

@cyan citrus when did black pink event mode start

[severe pecan]

Did you buy uc from them?

[fading pike]

#questions message

how can i fix this problem

[safe tundra]

hello sir, its been 3 days waiting for this process, when is this going to be processed?

[celest shadow]

You may purchase UC in-game or via https://www.pubgmobile.com/pay.

[celest shadow]

You may submit a report through http://cheat-collect.pubgm.cc.

[celest shadow]

You may refer to the BLACKPINK event calendar in #news.

[stone hearth]

Yes but no teammates happened 9 times in a row

[celest shadow]

Please elaborate on your issue so we can better understand it.

[celest shadow]

Please be patient while it is being processed. We cannot provide you with an exact date here as we are not affiliated with the customer service. Thank you for understanding.

[flat meteor]

Yes I always buy from midasbuy

[stone hearth]

I see people getting help but me why I don't understand

[severe pecan]

@celest shadow if i buy this i will take more 5280 free right?

[celest shadow]

Yes.

[severe pecan]

Ok thanks

Does the uc arrive immediately after completing the charging process?

Or it will take time?

[stone hearth]

Can anyone please tell me why the game won't match me with a team in arena

[feral forge]

Could you please check this?

[stone hearth]

@feral forge it's on and I'm not getting matched

It's been doing this since 6:00 this morning

[feral forge]

Usually your purchase of UC will arrive immediately, but when you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items too. If so, we request you to wait for 12-24 hours to ensure that the UC is successfully issued to your account, otherwise please contact the in-game customer service again.

[feral forge]

How long have you been facing this issue?

[stone hearth]

Why do you guys tell people to contact customer support in game when it doesn't work

You know it doesn't but was just curious is all

[feral forge]

As we only provide community support for PUBG MOBILE here on Discord, only the in-game customer service can assist players with account related issues, they receives enormous of amount of requests daily, so it takes time to review all of them.

[stone hearth]

That's not true but ok personally I've never gotten a response or anything but a looping bot chat from in-game support but I guess you do have a script to fallow

[feral forge]

You will need to answer the bot's questions directly in order for it to redirect you to a real support agent.

[stone hearth]

I'm sorry but that's not true

[feral forge]

It should come back next season.

[cinder rampart]

Can anyone help ? I wanted to change my password from phonenumber and whenever i reset password and put new password everytime it says incorrect password even when i am changing to new

[vagrant tulip]

Choose a password that doesn't have any special characters.

Special characters like &$@ etc

[feral forge]

Try without a space?

Removed your message for security reasons.

[lost ridge]

How to recover account??

[balmy wolf]

Refer to customer support in-game.

[pulsar violet]

hello .
i have a question i hope someone answer it for me.
Now i am living in pakistan and next week will shift to US . i have linked pakistan phone number to my accnt .
so my question is can i change my phone number to US phone number? and is phone number changer option available in USA?
thnx

[severe pecan]

@@feral forge yup thanks it's immediately

[tulip urchin]

Hello someone here have a rog phone 6? Aero cooler buttons are working ?

[cedar spruce]

Yo pubg, can you stop force appointing co leads in a clan are 2 days of activity from previous co leads. People [even or co leads] have lives and don't play every single day.
Force appointing random clan members is not okay, you are giving them perms to kick/accept pepe into the clan without leaders knowing.

[balmy wolf]

Yes you can change your number to us number.

[chilly spade]

We provide assistance related to Pubg Mobile in this server.
I am afraid that you have been requesting assistance in a wrong server.

[chilly spade]

You can give your feedback in #996458713126797405 abiding the channel's pinned instructions.

[tulip urchin]

I m Just asking if the game support it that’s all.

[chilly spade]

No, it does not support.

[tulip urchin]

thanks

[pulsar violet]

thnx

[tacit jay]

Hello. I lost my phone with an account in Pubg Mobile and now smb is playing there. He doesn't have my google acc that i connected to. What should I do?

[chilly spade]

Change the pass of your google account and details for your pubg account.

I would suggest you secure all accounts that are connected with the game.

[tacit jay]

I cannot log in my pubg account

[chilly spade]

He changed the gmail?

[distant escarp]

Hello moderator how are you doing. Please we need an African server on PUBG already. It’s been a while now and we now have a lot of Africans playing PUBG MOBILE. We are tired of using Asia and Europe server. We need our own server. Using other continental servers gives us a disadvantage of ping connectivity and killing is easier for our opponent in higher ranks. Please look into this guys. #WE NEED AFRICAN SERVER

[tacit jay]

e-mail

[celest shadow]

You may use #996458713126797405 to share your suggestion.

[distant escarp]

It’s not working

[chilly spade]

You may contact in-game support for more info as we cannot help you with this anymore.

[tacit jay]

Okay. Thank you

[chilly spade]

We request patience from your side as enormous numbers of feedbacks have been sent daily.

[chilly spade]

@fallow isle this channel is created for support purpose only
You may use #tournaments for this purpose.

[fallow isle]

Ok thanks for telling

[chilly spade]

You welcome ❣️

[dapper plaza]

Umm wheres pharaoh intro?

[night cloak]

Could someone explain this even to me plz is it a live concert or something

Dunno where to ask

[vale rune]

when will ASIA server will come in pakistan

[unborn elbow]

Never

[balmy wolf]

The server is available, you should automatically be connected to Asia(Pakistan) if you chose asia and you are residing in Pakistan.

[balmy wolf]

It is pre-download of BLACKPINK virtual concert.

[balmy wolf]

Currently it is removed, don't know why.

[empty oracle]

Do I need to attend in game

[balmy wolf]

Yes.

[empty oracle]

what happens if I don’t?

Will I get punished?

Because at that time I won’t be online

[balmy wolf]

You will miss legendary, gorgeous, lovely and Outstanding concert.

[balmy wolf]

No it is only a mode.

[empty oracle]

Ah ok thanks

[balmy wolf]

PUBG MOBILE X BLACKPINK Collaboration

BLACKPINK's first global virtual concert in PUBG MOBILE! Let's dance to the music and have fun!

Debut Period: 7/22–7/24

Return Period: 7/29–7/31

[empty oracle]

Ye

[balmy wolf]

You are welcome!

[delicate gate]

Help

[karmic elbow]

regards,

i'm using redmagic 7pro when trying to open pubg i got no updates i can't update and i got error " unknown error " please restart your device , try again error code : 70254639 anybody can help me???

[night cloak]

Thanx!! But in 15 hours i will b sleeping will i still miss the prizes?

[karmic elbow]

@everyone help ?

[tiny lava]

@night cloak hello sir My account have problem I am login account show me your account ban 10year but looking account everything normally show me moments career results everything showing me but login problem any slotion

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny lava.

[cyan citrus]

For how long have you been facing this issue? What is your country?

[split oyster]

Hello

@night cloak I WANT TO CHANGE MY SERVER INTO PAKISTAN BUT I DON'T HAVE CHANGE OPTION SO HOW I DO?

[cyan citrus]

Do you mean your region, @split oyster?

[split oyster]

Yes

[cyan citrus]

The option to change region is not available for the accounts registered in European continent, @split oyster.

[split oyster]

Its No Solution?🥲

Its mean no Solution

[cyan citrus]

Sadly, there isn't any solution, @split oyster. This is a legislation issue.

[split oyster]

Ok Thanks

[cyan citrus]

You are welcome!

[karmic elbow]

country : egypt , 3 days ago i bought this new version of redmaic gaming phone 7 pro and i face same issue on my old phone redmagic 6s pro

i've tried 3 different networks for SIM data , landline same problem..!

[cyan citrus]

Please use #matches, @sage pebble. This channel is meant for support regarding game related issues.

[karmic elbow]

any help?

[sage pebble]

Yes I am hosting this tournament

[karmic elbow]

i'm talking about my issues not your tournament

[balmy wolf]

Which prizes?

[cyan citrus]

To start with, please perform a routine repair of the game from login menu, clear game cache and reset your device network settings through Settings > System > Advanced > Reset options > Reset Wi-Fi, mobile & Bluetooth. Restart your device and try to open the game again.

[karmic elbow]

i have use this way but not works ?

[royal badger]

Plzz help. I couldn't Login In pubg. I tried Alot. I changed The Networks. I cleared Cache, and Also Reinstall The Game, but unfortunately I couldn't Login In pubg, Is It a Glitch, Bug or other issue??

[celest shadow]

You may refer to the BLACKPINK event calendar announced in #news.

[cyan citrus]

Did you reset your network settings?

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

Most likely an issue with your network connection, @royal badger. What is your country and the device you are using?

[royal badger]

From Pakistan. Device Is Infinix Note 10 pro

[royal badger]

I changed My network. I use Wifi, Sim data, but It Didn't Work

[cyan citrus]

Try this and try to open the game again, @royal badger.

[royal badger]

Ok wait....

@cyan citrus No its Not Working

[cyan citrus]

From where did you download the game, @royal badger? What is the login method you are using?

[royal badger]

I downloaded My Game From Play store, And I Try To login My Account From Google Play Games

but When I Try To Login Account from Twitter, Facebook. I also Face same Issue

[cyan citrus]

Please change your DNS settings by referring to instructions provided in #faq sub point 4.3 and try again, @royal badger.

[royal badger]

Ok

[acoustic burrow]

Hi sir

Account was hacked by someone and we are streaming officially on facebook
and account details in below email attached with facebook offical page

pubg id: 5285492806
name: ĐTX丨FuGA FB

https://www.facebook.com/fugagamingyt

Kindly do something for our account and make restore our 3rd link and any
information need regarding this account we will provide you

This email was linked with our pubg account

Regards

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @acoustic burrow.

[acoustic burrow]

No response from PubgM Support

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @acoustic burrow. Please wait patiently.

[fickle pivot]

Hello, I need help. my account was hacked and my phone number was linked (I know the phone number and password), my mail is still linked there (I know the mail and password), but I can't log in to the account due to secondary verification

[storm flume]

Please contact the customer service for further assistance, @fickle pivot. Refer to subpoint 5.4 in #faq for further information.

[fickle pivot]

I contacted the support service

[granite vine]

Why’s the game not working?

It just give me loading

[cyan citrus]

Please elaborate or share a screenshot of the issue you are facing, @granite vine.

[granite vine]

Ok

[cyan citrus]

Most likely an issue with your internet connection, @granite vine. What is your country and the device you are using?

[granite vine]

Palestine , IOS

[cyan citrus]

What is your device model, @granite vine?

[granite vine]

iPhone 11

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try to play again, @granite vine. If the issue persists, please try to switch to a more stable internet connection.

[granite vine]

Ok, I’ll try that

[acoustic burrow]

@cyan citrus how much time pubgm support gets to contact me its been 40 mints i did'nt get any kind or response

please help

[granite vine]

Thanks
It worked😍

[cyan citrus]

Glad to heat that and you are welcome, @granite vine!

[cyan citrus]

We cannot provide a reasonable time span as we are not affiliated with the customer service. They will get back to you as soon as they can.

[acoustic burrow]

oh thankyou so much i'll try to wait can i ask you something about my situation would you help me on that ?

[cyan citrus]

We are unfortunately unable to help you with compromised accounts through the community, @acoustic burrow. Please continue with the customer service.

[acoustic burrow]

Ok thankyou so much for you kind help

[cyan citrus]

You are most welcome!

[royal badger]

@cyan citrus i also try. First Time my Game was login. But when I restart My Game then I also face The same Issue. Kindly Tell Me the Permanent Solution. Please.....

[cyan citrus]

It should be an issue with your network environment, @royal badger. Please try to reinstall the DNS settings or switch to a different network. If the issue persists, please reach out to the customer service in-game or customer service of your internet service provider.

[royal badger]

I reset My DNS Settings, i also Switch From 3 Networks, and also Contact Costumer Service.... But I Couldn't Login My Account.... Plzz Help...

[cyan citrus]

Reinstall the game, @royal badger. If the issue persists, please contact the customer service again.

[royal badger]

@cyan citrus As I told that I re install My game also...

[storm flume]

Please contact the customer service for further assistance, @royal badger. Refer to subpoint 5.4 in #faq for further information.

[royal badger]

Hmm ok😢😡

[mental flower]

Hello! Has there been any update on weapons and damage?

[dire lava]

Hello, my account has been hacked and linked by a malicious hacker

My account has been hacked I want to unlink

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @dire lava.

[dire lava]

My account is hacked and I can't talk to them. I want a moderator in this situation

[cyan citrus]

We are not affiliated with the customer service and we only provide community support through here, @dire lava. Please continue with the customer service.

[fading pike]

When i moving the mouse gets chopped and the aim stops for 1s

i ask GL devlopers They advised me to complain to you

[dire lava]

I provide everything for customer service and the robot responds to me😞

[celest shadow]

As we provide support only for the mobile platform here, we recommend that you seek further assistance related to GameLoop via their website instead.

▫️ https://www.gameloop.com/

[night cloak]

Hi, this issue happened to me in 2.1 now I reinstalled the game and cleared some cache from the device, but it didn't work. Plus I don't have wifi😢 @mortal apex

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly.

[tough trout]

ZY3CHPJZ
Join the group purchase perk pack please I need one more person

ZY3CHPJZ

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @tough trout.

[elder wing]

@cyan citrus server issue , tell me a way to fix it

@static sleet

@celest shadow

[cerulean wraith]

@elder wing Check your internet connection

as in video your Ping is Very High

[elder wing]

why would i complain if i had bad internet , My speed test is fine if you want ss of speed test then i can give you

I checked my speed before recording this

It was as usual 25mbps

Stable

[cerulean wraith]

Sir, in that case try restart your Router.

If using Mobile Data

Turn on fight mode then off it

[elder wing]

i had to play while switching internet 😂😂 was switching from one internet to another every 30 seconds

[cerulean wraith]

this mostly helps is such issues

[elder wing]

Still not fixed

[crisp raven]

hello, due to the malfunction of the face book website, I can't log in to my account, can I transfer my account somehow or what should I do?

used a translator, sorry if something is not clear

[cyan citrus]

Please switch to a more stable internet connection.

[elder wing]

my connection is stable 😑

[cyan citrus]

In your video recording, it is clearly showing a very high latency in the game which is result of an unstable internet connection.

[cyan citrus]

Could you elaborate? What do you mean by by malfunction?

[elder wing]

is there any chance in this world that it may be incorrect?

because it kept going from 677 to normal 20 and my connection is stable , I tested many times before complaining here

[cyan citrus]

This is an issue with your internet connection, @elder wing. Please switch to a more stable internet connection or contact your ISP. I can try to suggest basic troubleshooting steps if you could mention your device.

[elder wing]

@cyan citrus ok if its my problem , i accept it , But it is also happening to my other 3 teammates

[cyan citrus]

Do you have a video recording of the issue from perspective of your teammates, @elder wing?

[elder wing]

yes

[cyan citrus]

Share it here, @elder wing.

[elder wing]

Full hp and knocked 😑😂

all four of us were having the server issue

[cyan citrus]

What is your device?

[elder wing]

there may also be other players in the tournament which had the issue

[cyan citrus]

Is that custom room match?

[crisp raven]

the site and the application do not open, it says that check the site address

[elder wing]

Ghost has iPhone 8 , i have iPhone 12 , Hunter has Xr and Lacuna has 11

[elder wing]

Yesssss

[cyan citrus]

Please share a video recording of the issue.

[elder wing]

is this real ? @cyan citrus

[cyan citrus]

To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try to play again. If the issue persists, please try to switch to a more stable internet connection.

[cyan citrus]

No. Please block the user and report him to Discord Trust & Safety.

[elder wing]

Already tried routine repair , after routine repair , I deleted all of the resources and etc

[elder wing]

Ok

[cyan citrus]

Reset your network settings.

[elder wing]

I did restart my router

my teammates did the same

The issue still persists

[cyan citrus]

Reset network settings of your device, @elder wing. Please refer to my complete message.

[elder wing]

Ok

[elder wing]

How do i do that?

[cyan citrus]

I mentioned the steps in my message, @elder wing.

[elder wing]

Ok

[timber osprey]

One grip is missing

My favorite grip

[cyan citrus]

It is still available on the old loadout location of the training grounds, but you may submit a report regarding this through #996546243859853424 in compliance with the channel's guidelines, @timber osprey.

[timber osprey]

@cyan citrus i cannot create post in #996546243859853424

[cyan citrus]

What is the issue you are facing?

Share a video recording when you are trying to log into your account in the game, @crisp raven.

[timber osprey]

@crisp raven maybe someone blocked facebook in ur network settings or maybe u are permanently banned from accesing facebook

[crisp raven]

I tried with a VPN, but there is also an error

[chilly spade]

@crisp raven thats because Facebook is banned in Russia.

[manic pebble]

corrupted resource pack still not fixed

[chilly spade]

Try routine repairing the game.

[manic pebble]

this will not fix the problem

the only way is patch update

[chilly spade]

@manic pebble you may create a post in #996546243859853424 abiding the pinned rules.

[rotund tusk]

Where is the link for pubg independence tournament

[celest shadow]

You can join their Discord server for further assistance instead.

[manic pebble]

its already posted for 6 days
#996892767521341533

[night cloak]

how many days to can change email

[remote portal]

A big problem rn

Ur anti-cheat system is bad

Someone was X-raying and he “legit” found me and my squad and killed us even tho we didn’t move and there was no open curtains to make him see us and then out of no where he killed me even tho I didn’t move or shoot a single bullet

And now in the mail of security you say that he hasn’t cheated but he x-rayed

The devs need to add this feature and add it properly like disallow any 3rd party apps because it is unfair

Your devs need to be more aware of this and update the anti-cheat system properly the 2.0 security wasn’t good at all it just automatically detects if ur teammate Is uncooperative

[stone hearth]

https://youtu.be/JaC5c4QC178

Not sure what is going on @celest shadow

@remote portal please be aware that the devs are doing there absolute best trying to combat the issue but please keep in mind that they are only people and our subject to the same stresses and problems we are plus the pandemic didn't help anything and you should also understand they can extremely minimize cheaters but they will never be able to completely get rid of them I hope this helps and I hope you have a better luck next time

[celest shadow]

Thank you for the detailed video regarding this issue. It has been acknowledged by the community team, you may refer to #996892767521341533.

[remote portal]

Btw I’m not hating on devs I’m saying to change their method

Ik they worked hard cuz I experience this sometimes

Im saying that they need to change the system and add a new system or upgrade it

[stone hearth]

@remote portal I totally agree but I also like to keep in mind that they are combating people who are creating these cheats that are just as creative and smart as they are

[remote portal]

Man I Hope to work with tencent

[kind canyon]

Hello friends, in short, I lost access to my account, and only access to mail remained, but he put the phone number, what should I do? or where to write?

[stone hearth]

Personally I would love to be able to make my own game like pubg but I'm way too stupid

[storm flume]

Please contact the customer service for further assistance, @kind canyon. Refer to subpoint 5.4 in #faq for further information.

[stone hearth]

@celest shadow thank you for responding and letting me know

[celest shadow]

You must fulfill these requirements before you can change your e-mail address. Please use the device you often use to log into the game.

[stone hearth]

@celest shadow just so you know I can still play the game relatively with no issue

[burnt ember]

please ban these Hackers cheaters please ban

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @burnt ember. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[vast jasper]

Hello everyone my account got stolen by a guy who also had the access to it

But it’s my account now, how can I get It back?

[uncut lichen]

Hello

I need help please reply

[balmy wolf]

Refer to the customer service in-game .

[balmy wolf]

What's your query?

[vast jasper]

How can I do it, I don’t have access to account

[balmy wolf]

You can also refer to customer service from login menu.

[uncut lichen]

Someone put some phone number i dnt know whos that num is

I want to get rid of it but i dnt know how because of updates

[vast jasper]

Okay, I will try then
Ty;)

[balmy wolf]

Simply change the number.

[uncut lichen]

I cant access my account to change it

[balmy wolf]

Please refer to customer service in-game. You can also access customer service from login menu.

[heady talon]

Hello

How’s everyone doing?

I wanna ask about the group purchase thingy

I spent around 800 UC and joined a group, will I get the royale pass when it comes today?

Or what

I’m confused.

[balmy wolf]

When the event ends, Royale Pass Upgrade Card will be delivered within 24 hours via in-game mail.

[heady talon]

So, basically today.

Aight thanks buddy

Appreciated

[balmy wolf]

After event ends.

[balmy wolf]

You're welcome!

Yes, what's your query?

Staff can be busy you can ask me, maybe i will help you.

[terse trench]

Hello

[balmy wolf]

Please don't use the whole role, just ping anyone moderator that is online.

[balmy wolf]

Hi, what's your query?

[terse trench]

Can someone explain this?

@balmy wolf

[balmy wolf]

But you can ping anyone moderator that is online and moderators has also their personal life, they can be busy you can't criticise on them.

[stray cloak]

New on pubg mobile please support me

[terse trench]

Someone metro player?

[stray cloak]

Need team for rank push

[terse trench]

Why is no one helping me

[balmy wolf]

It will not because for counting your tier must be reset. As you started the match before new season it will not count because you tire hasn't reset. You can confirm this from any online moderator.

[terse trench]

Its a hacker

Only headshots will kill him

Bruh

[celest shadow]

It will only count before 00:20 UTC which is the time the rankings refreshes.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @stray cloak.

[dire halo]

Can I report a game problem here?

[balmy wolf]

You can report him in-game from the spectate mode or from their profile.

[terse trench]

I did

[celest shadow]

If your match ends before 00:20 UTC, it will count in the current season.

[celest shadow]

How can we help you?

[potent basin]

and if it ends after the new season? so it will be counted or not just tell me this

[dire halo]

I don't know what's going on with the game it won't let me play look

[celest shadow]

It will be counted towards your rank in the new season.

[celest shadow]

Please provide us with a screenshot that is in English.

[dire halo]

Do not let me play

[celest shadow]

Please refer to subpoint 4.8 in #faq for possible solutions.

[dire halo]

Mm ok

[fringe gazelle]

ID: 989752386459410472

[kindred hound]

@magic notch scam dm

[tender widget]

i got that

to

his id 989695039150108692

[balmy wolf]

Please use #discord channel for queries related to discord server. This channel is for issues related to PUBG Mobile@tender widget @fringe gazelle

[tender widget]

oh ok

[night cloak]

Please use the device you often use to log into the game
how many days

[odd dune]

Hi

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @odd dune. Remember to read through #faq before asking questions in the support channels.

[odd dune]

Pls my account will be lost

Pls any one

[feral forge]

Please elaborate your issue.

[gusty pawn]

Hi, I'm having a problem with not receiving the secondary verification code. Would you guys solve my problem for me? Device: Red Magic 6 Pro Hands : 513480836 Server: mobile data Country: Saudi Arabia

[lusty plaza]

Hello guys i just want to let you know that the 90 fps problem has been solved for me even with guided access on if you still have the problem go to iPhone reset - rest all settings - device is iphone 13 pro max ios 15.5

[inner fable]

My game stay like this for 2 or 3 min

What to do

[craggy dew]

I need help when im in the middle of a game it says that someone have loged in

[scenic monolith]

I need a help my account doesn't want to open

[naive saffron]

hello, I accidentally changed the region to US, how do I change it back to EU?

[cyan citrus]

You will unfortunately need to wait for the cool-down to be over to change your region again, @naive saffron.

[cyan citrus]

This means that today's device login limit has been reached. Please use an old device to log into the account or try again tomorrow.

[cyan citrus]

Are you still facing this issue?

[naive saffron]

How can I not wait, I want to play

Yes, my game is not included in this region

[cyan citrus]

Thank you for the information.

[cyan citrus]

That is your only option. Please be extra careful next time.

[naive saffron]

Thanks

[cyan citrus]

Please try to use the backup codes if you saved them before, try to receive the verification code at another time or reach out to the customer service in-game if the issue persists.

[cyan citrus]

You are welcome!

[small yoke]

Hey pubg team.

Can I send an emial to Pubg support

Gmail

?

[cyan citrus]

What is the issue you are facing, @small yoke?

[small yoke]

i cant log in to my account because it needs my old phone number which is not with me and i need to change it so i need someone to help me with that

[storm flume]

Please contact the customer service for further assistance, @small yoke. Refer to subpoint 5.4 in #faq for further information.

[small yoke]

I tried to check with the customer service inside the game but only the bot is responding to me i need to talk to a human

so is there a way i can send an gmail to PUBG support or smth?

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @small yoke. This is to save extra resources and time due to enormous number of requests every day.

[lethal dawn]

What should I do

Why didn't they open me access to the subway, what kind of ring?

🤬😡

[north wigeon]

Hello. I used to connect to the game with Discord in the previous update. Discord has been deleted in the new update, what should I do?

[cyan citrus]

The Discord login method is only available if you download the game from the official website, @north wigeon: http://www.pubgmobile.com/.

[cyan citrus]

Please elaborate or share a video recording of the issue you are facing.

[night cloak]

Hello. I used to connect to the game with Discord in the previous update. Discord has been deleted in the new update, what should I do?

[north wigeon]

I download from play store

[cyan citrus]

Then Discord login method will not be available for you, @north wigeon.

[cyan citrus]

The Discord login method is only available if you download the game from the official website: http://www.pubgmobile.com/.

[night cloak]

Ok

[north wigeon]

WTF

[inner fable]

Yes

[orchid notch]

New season start time?

[cold perch]

I can't get a hold of pubg mobile customer service

[elder wing]

the issue still occurs even after trying better connections @cyan citrus

[junior birch]

19th of July, (UTC +2).

[radiant plover]

Hey. Why i can't donate in game. I in Lithuania

[sage dirge]

The game sucks enemies are immortal , dsync is like we are fighting in backrooms

[celest shadow]

You can purchase UC in-game or via https://www.pubgmobile.com/pay.

[celest shadow]

Please do not send unrelated images here. You may share your feedback regarding the game in #996458713126797405.

[inner fable]

Piston help

[inner fable]

@celest shadow

[inner fable]

@celest shadow

[open pasture]

Hello, after debiting money for buying UC via QIWI, the currency did not appear in the game. I contacted through in-game support, but the chat bot ignores me. And the mail bot sends me to in-game support.

[celest shadow]

Have you tried repairing or reinstalling the game?

[inner fable]

Yea

Same nothing happen

[celest shadow]

Please be advised that you should only purchase UC in-game or via https://www.pubgmobile.com/pay. We do not recommend any other top up services.

[open pasture]

so the problem is unsolvable?

Is there any way to re-contact the in-game chat bot? because he ignores my new messages.

[inner fable]

@celest shadow

[storm flume]

Please do not use languages other than English, @foggy moon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[foggy moon]

Hello friends, I want to help, can anyone help?

[junior birch]

How may I be of assistance, @foggy moon?

[runic gorge]

can i ask you a question

[balmy wolf]

Sure.

[runic gorge]

Is phone red magic in Pan pubg? or the trigger in phone pan acc buge

pubg*

[balmy wolf]

No there is not any ban on this Mobile and iam not confirm about triggered.

[runic gorge]

all not banned

[balmy wolf]

*Not confirm about triggered.

[runic gorge]

But they say the aim assets are the cross hair pan on the phone

The phone is not dangerous from any side to play with it

[balmy wolf]

Please confirm this from any moderator when it will come online.

[runic gorge]

I don't understand

The phone is not dangerous from any side to play with it

[balmy wolf]

Who say that?

[runic gorge]

my friend

[balmy wolf]

I think there's not a ban on any phone to play PUBG MOBILE on it.

[runic gorge]

I just want to make sure this is like any phone

[balmy wolf]

No there is not any ban on this Mobile. This is confirm.

[runic gorge]

وك

[storm flume]

Please do not use languages other than English, @runic gorge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[runic gorge]

ok

[balmy wolf]

And as far as i know no one account has been banned from using triggers. You can confirm about trigger from any one moderator when they will come online.@runic gorge

[runic gorge]

Can you give me their names?

[balmy wolf]

Bunk#3717, Piston#2060, .Ṇadïa.🌴#7761 .

Please tag anyone moderator.

Don't use the whole role.

[runic gorge]

oky

One person

[night cloak]

How to add a car in your picture ?

[balmy wolf]

Can you elaborate?

[night cloak]

Like this ⬆️

how can I add a car as my background? @balmy wolf

[balmy wolf]

Unfortunately you cannot add this background in any picture in PUBG Mobile.

[night cloak]

If check the leaderboards most conquerors have cars as background ?

[night cloak]

oh okay

[balmy wolf]

You're wanna add car in background in ranking? Then it is possible.

[thorny frost]

when does the rank reset

[balmy wolf]

19 July (UTC+2:00).

[spare gull]

Where can I report a YouTube content

[balmy wolf]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[spare gull]

Thanks

[inner fable]

The game stay like this for 2 or 3 min please fix

<@&481161015728406538> <@&639889499718942720>

[celest shadow]

You may need to try switching between Wi-Fi or Cellular.

[lost laurel]

the game ban me unfairly guys because i play with a cheater and i didn't know he is cheater how i can know he is cheater i swear guys i'm a clean player i'm anticheating and the company banned me for no reason and had wronged me,It is not fair for someone to engage in cheating in order to cause you to be banned and with the company's blessing,I hope you my friends help me and get my voice to the company , my account ID:5661862496 <@&481161015728406538> @lime juniper

[fossil fulcrum]

@lime juniper

[marble mason]

I changed my server (Europe to middle east) by wrong . And I want to return to my server (Europe) please . In the Middle East server, I will start from the bronze and this will make me very late than the rest of the players, but in the European servers I will start from the platinum and this will make it easier for me. ID:51488461977@celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lost laurel.

[celest shadow]

How can we help you?

[celest shadow]

You can change your server once the cooldown period ends.

[fossil fulcrum]

@celest shadow I once won how to take title winar

[celest shadow]

What did you win?

[marble mason]

There's no any way to change it before the cooldown period

[fossil fulcrum]

@celest shadow

[celest shadow]

No.

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[marble mason]

How can I contact with them?

[fossil fulcrum]

Ok thnks @celest shadow

[inner fable]

Nothing

[orchid jolt]

Some how I am able to bring 2 guns to spawn , is it a glitch ? If yes don't fix this it's a flex

Device : Huawei p30
Ping : 20

[undone prairie]

what does "EXP Carries Over", does it mean I can like transfer it to another character?

[peak otter]

Questions why doesn't the new androids has 90fps as the new iPhone they 90 or 120

[merry horizon]

While playing the game, a notification appears and automatically exits the game.

[flat meteor]

Will this mythic hoverboard counts in the mythic fashion title achievement? <@&481161015728406538>

[celest shadow]

Only permanent Mythic-quality outfits will count towards the achievement.

[undone prairie]

so true, I have a mi 11t pro (over snapdragon 865) and it doesn't support 90fps

[storm flume]

Please refer to this channel's pinned messages for further information, @peak otter:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[undone prairie]

I already submitted like a month ago, but thanks

[celest shadow]

This notice indicates that PUBG MOBILE is not available in your country or region.

[flat meteor]

Does this means mythic car and gun skins dont count either?

[celest shadow]

No, only outfits.

[flat meteor]

Ok got it thnks

[merry horizon]

Sometimes i can log into the game account

[fiery cedar]

@celest shadow

[hardy temple]

Can we fly the new rp wingman in spawn island

[night cloak]

hello

i can use exitlag when i play?

[ashen island]

@lime juniper A Hacker Hacked Into My Account And Banned It For 10 Years What Can I Do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ashen island.

[night cloak]

@lime juniper

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[celest shadow]

Please contact the in-game customer service for further assistance.

[night cloak]

But how can I play duo ?

[urban comet]

I am subscribed to Prime, what will happen if I buy this offer? Will another month be added to Prime

[celest shadow]

Yes.

[fiery cedar]

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @fiery cedar. Refer to subpoint 5.4 in #faq for further information.

[gleaming forge]

Downloading resources has stopped since I updated the game. I have repaired the internet and the Windows system and cleared the emulator and downloaded it again and the problem has not been resolved
<@&481161015728406538>

[feral forge]

Regarding the issue, it has already been acknowledged by the community team, you may refer to #996892767521341533.

Also , please keep in mind that the moderator role mention is only reserved for server-related emergency.

[wind geyser]

Plz need help my account got scammed and chang's password can PUBG mobile official team
Help me

[balmy wolf]

Please refer to the customer service in-game. You can also refer to the customer service from login menu.

[wind geyser]

K

[night cloak]

can i know how many days my device will work

[golden sphinx]

@celest shadowhello, can i ask why 90 FPS not support Red magic 7 but it support Red Magic 7 Pro, when it will support red magic7?

[balmy wolf]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[prime depot]

How am i supposed to send transaction id and the date in one ss that needs to be 20mb small

Makes no sense, unless it wants me to do email which I have no email receipts from pubg that are 3-6 months ago

Is there any other way then a purchase or is this the only way to prove

[night cloak]

Hy...What kind of bug is this can't see the id of my rp team :((

[balmy wolf]

Please wait for sometime on that screen, the image will show up.

[potent elk]

Wait so can you fly with this on spawn Island?

[balmy wolf]

No. Ordinary Wingman does not support piloting on Spawn Island or special team up animations.

[oblique harbor]

I want to change my PUBG Mobile password when logging in with my phone number.
I know my current password but I am not able to change it.
All requirements for changing the password are met but I do not receive any verification code on my phone number
(I am able to login with all of the linked social networks, email and phone number)

[golden sphinx]

I use red magic 7, it's same CPU and GPU with red magic 7 pro, i have friend he use red magic 7 pro, with this new update 2.1 it supported for 7 pro but not support for 7, when those phone same CPU and GPU

[cyan citrus]

There is a daily limit to receive the verification codes. Please try again at another time, use an old code that you may have received or reach out to the customer service in-game if the issue persists.

[oblique harbor]

where to contact customer service ?

I tried in-game customer service it is automated response its not a person

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[golden sphinx]

@lime juniper it's from your side?

@cyan citrus 👆

[stray canyon]

she didn't lift me, she teased me

[azure schooner]

Who can help, I have a problem with buying from pubg mobile?

[cyan citrus]

No. This is a scammer. Please block the user and report him to Discord Trust & Safety: https://dis.gd/report.

[azure schooner]

I'm in Russia and made a purchase through iTines using a mobile phone number, the money was written off, but they didn't come to the game

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot.

[golden sphinx]

I know that, and what about answering my question?

[cyan citrus]

Did you make a purchase in the game?

[cyan citrus]

What is the question?

[azure schooner]

yes

[golden sphinx]

@cyan citrus

[cyan citrus]

For some cases, it may take some time for purchased items to be delivered to your account. However, if you don't receive your UC in a reasonable time span that is 12-24 hours, please reach out to the customer service in-game for further assistance.

[cyan citrus]

What is the refresh rate of the device and what is your CPU model?

[golden sphinx]

https://m.gsmarena.com/zte_nubia_red_magic_7-ampp-11363.php

[azure schooner]

Okay, I'll wait, thank you for your answer

[golden sphinx]

It's device details @cyan citrus

[cyan citrus]

You are welcome!

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[golden sphinx]

I use red magic 7, it's same CPU and GPU with red magic 7 pro, i have friend he use red magic 7 pro, with this new update 2.1 it supported for 7 pro but not support for 7, when those phone same CPU and GPU

[cyan citrus]

Please refer to the last part of my previous message, @golden sphinx.

[golden sphinx]

I understand, also read my last message please

It's not about only me, it's about this device

[cyan citrus]

I did, but you need to follow the procedure to let the developers work on optimizing the certain devices in case they are capable of running the game 90 FPS, @golden sphinx.

[golden sphinx]

But it's same GPU and CPU with Red magic 7 pro, when now 90 FPS available for red magic 7 pro

[cyan citrus]

Certain devices are not powerful enough despite of meeting the requirements, @golden sphinx. Either your device is not powerful enough or the game has not yet been optimized for your device. Please refer to my this response again.

[golden sphinx]

It's lastest snapdragon CPU Snapdragon 8 Gen 1
And lastest GPU Adreno 730 for now it's most powerful Android Device

[cyan citrus]

Please report the inequitable behavior of teammates directly through the in-game report feature or reach out to the customer service for further assistance.

[cyan citrus]

I have already answered you here, @golden sphinx. That is all the information we can provide and we will not be able to help you with that any further. Again, refer to the last part of my message and submit https://forms.gle/e1cyNbdzbbhAuYWQ6 if you believe your device should be supported for 90 FPS.

[golden sphinx]

Thanks, i will fill the form

[cyan citrus]

You are welcome!

[safe tundra]

Hello sir, i've been waiting for 5 days but my request for unlinking the email link that is linked to my account but sadly after 5 days it is rejected. Is there any way i can unlink the email that is linked to this account?
notes : i buy this account and wished to not getting hacked back so i can top up and upgrade my weapon workshop into level 4

[cyan citrus]

Purchasing accounts is against the terms of service of the game, @safe tundra. We will not be able to help you with that any further. Mentioning about such activities here may lead to a suspension from the server.

[honest shuttle]

Hey

My teammates bombed me and he can move freely i report him with harming teammates

@cyan citrus

His I.D

@cyan citrus why he still can move freely bro

[cyan citrus]

Please report the inequitable behavior of teammates directly through the in-game report feature or reach out to the customer service for further assistance, @honest shuttle.

[honest shuttle]

Not fair bruh

[cyan citrus]

Did you report the player through the interface that appears after you get knocked?

[honest shuttle]

Yes

But he cna still move

I report him too in report button

Can drive freely and move freely bruh

[cyan citrus]

Then please wait patiently until your report gets reviewed by the security team. We unfortunately will not be able to help you with that through the community.

[honest shuttle]

How much time u think he will not move

But when u accidentally knock or molo ur teammate while rushing and he reported u u can't move

Why not fair

Its been 3 minutes he can still play and he killed me?

Its -minus in my points

[cyan citrus]

Refer to my this response.

[honest shuttle]

I report him harming teammates i cant report 2 times

He got killed

Its ok but the points

[junior fern]

HI I want to change the server

[feral forge]

You can change your server once the cooldown period ends.

[junior fern]

Ok, my account was hacked And the server changed

[wind geyser]

My account got scammed some one change my password

[junior fern]

I play europe server

[feral forge]

You will unfortunately have to wait for the cooldown to end, that is the only way.

[storm flume]

Please contact the customer service for further assistance, @wind geyser. Refer to subpoint 5.4 in #faq for further information.

[junior fern]

ok question

[night cloak]

Guys does this mean I have 1000 items or what?

I need your help guys

[jovial solstice]

Need Admin/Mod thanks. About PMCT Malaysia

[cyan citrus]

Yes, 1000 legendary items including the duplicate legendary items.

[cyan citrus]

Hello! How may we help you?

[night cloak]

I have dismantled the extra legendaries I had. So that's the count of the remaining right?

[cyan citrus]

For further assistance with Esports, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[night cloak]

So I had an account l unlinked that from everywhere now I can't reach it again

[cyan citrus]

Did you collect the outfit after dismantling the extra legendary items?

[night cloak]

Yeah

[cyan citrus]

Could you elaborate? What is the login method you are referring to?

[night cloak]

I tried to chat with customer service but they don't answer me. I had an account and I unlinked that form every social media now it is a guest account l guess and I can't reach it again

[cyan citrus]

If you do not have access to any login methods, it is highly unlikely that you will be able to recover your PUBG MOBILE account, @night cloak. You may create a new account and continue playing the game.

[night cloak]

But I saw people contacting with customer service and getting back their accounts even guest accounts.l don't know why they don't respond me

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @night cloak. Please wait patiently.

[night cloak]

They blocked me

[night cloak]

And the robot in the game which is meant to be the customer service bot always close the chat with me

[cyan citrus]

We unfortunately will not be able to help you with that any further through the community.

[night cloak]

Who are you?

[cyan citrus]

We are moderators of this Discord server and volunteers who provide community support through this platform. We are not affiliated with the customer service, @night cloak.

[night cloak]

I was just curious to know who am l talking to. Thank you anyway

[cyan citrus]

You are welcome!

[autumn dirge]

Hlw anyone here i need some help?

[cyan citrus]

Hello! How may we help you, @autumn dirge?

[autumn dirge]

I want to purchase uc in my account..
I'm in soudi arab...i have SAR...can i buy uc in SAR

[cyan citrus]

The only recommended methods to make purchases are through in-game and https://www.pubgmobile.com/pay, @autumn dirge.

[autumn dirge]

This side can't be reach.

[languid zenith]

Hello i forgot how to access to my old account, can someone help me please ?

[cyan citrus]

For further assistance with MidasBuy, you may reach out to their customer service through the e-mail below.

[e-mail].

[cyan citrus]

What was the login method you were using? Do you have access to it?

[languid zenith]

I totally forgot

[cyan citrus]

It is your own responsibility to safeguard your login information, @languid zenith. If you have another login method connected to the same PUBG MOBILE account, you might use to access the game. Otherwise, you will first need to regain access to the login method by contacting the respective customer service.

[languid zenith]

How can I contact the customer service please ?

[storm flume]

Please refer to subpoint(s) 5.4 and 2.8 in #faq for further information, @languid zenith.

[languid zenith]

Can you just tell me which account is linked with it please like Facebook or Twitter or email I’m sure it’s not email and not WeChat

[cyan citrus]

We unfortunately will not be able to help you with such account related issues through the community, @languid zenith. You may try to contact the customer service for further assistance.

[glad pond]

Hello. I bought uc through a Qiwi wallet, but the letter with the code did not come to my mail. Can I redirect an email with a pincode to my other mail?

[languid zenith]

Ok thank you

[inner fable]

Can any one fix my problem?

My game stay like this for 2 or 3 min

<@&481161015728406538> <@&639889499718942720>

[flat meteor]

Tf is this now

[storm flume]

Please do not use languages other than English, @paper kettle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[paper kettle]

Sorry no English (((

[cyan citrus]

You are welcome!

[cyan citrus]

You can find regional communities in #735483472432594994 sub point 3.1 to seek assistance in your preferred language.

[cyan citrus]

Did you recently leave an RP team?

[cyan citrus]

Could you please share a video recording of the issue you are facing?

[cyan citrus]

The only recommended methods to make purchases are through in-game and https://www.pubgmobile.com/pay. You may contact the customer service of that payment method you have used or customer service in-game.

[inner fable]

Ok

[fallen mantle]

my account is banned for 1 day and i didnt use anycheat and not playing with cheater and im playing top middle east my id 5154958453

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallen mantle.

[inner fable]

@cyan citrus this is it

[cyan citrus]

Share a video recording of the issue, please, @inner fable.

[inner fable]

Why?

OK

..\

i cant the video so large

my limit is 8 mb

[inner fable]

<@&639889499718942720> <@&481161015728406538> fix please

[chilly spade]

@inner fable try routine repairing the game.

[inner fable]

I did it alot

[chilly spade]

The issue has already been recieved we request patience from your side
Because enormous numbers of feedbacks have been collected daily.

[oak kelp]

Hi. I have issues with this discord server. Today I saw that server disappeared from my list and finding the server in the search in Discord system shows me "join server" button. You are kicked me from server? If yes, then why?
But I noticed after I rejoin from desktop, server now shown at the same custom folder (personalized folder for pubg mobile stuff and servers) on mobile where he was before. Discord issue you think?

[arctic flame]

51326355676 ıd li hesabım hile kullanmadığım halde 10 yıl ban yedim hesabımın tekrardan incelenip ban kaldırılmasını talep ediyorum

[polar marsh]

Please refer to the private message from @polar marsh for further information, @arctic flame.

[chilly spade]

You may use #discord for aupport related to this discord server as this channel is created for support queries related to this game.

[oak kelp]

Sorry. Got it.

[chilly spade]

No problem, take care from next time.

[flat meteor]

No its just like that since I joined the team

[chilly spade]

You have to join or create an rp team

[long trellis]

paysafecarad not working anyone knows why?

<@&481161015728406538>

[knotty moon]

My account is getting hacked right now

I need someone to help

An moderator

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @knotty moon.

[knotty moon]

I am trying that too

He is entering my account

[cyan citrus]

Refer to my this response, @knotty moon. We are unable to help you with compromised accounts through the community.

[knotty moon]

Ok ☹️💔

[cyan citrus]

Apologies for the delay. Are you using GameLoop emulator?

[inner fable]

Yes

I talk to gameloop support they told me to come here

[cyan citrus]

In your video recording, I see that you entered the game, @inner fable. Are you facing a delay before entering the game?

[inner fable]

I entered the game but so late

[cyan citrus]

Are you using SSD or HDD, @inner fable?

[inner fable]

SSD

[cyan citrus]

Please try to reinstall the emulator, @inner fable. As we only provide community support for mobile platform, this is something we cannot help you with much. For further assistance with GameLoop, please visit their website or Discord server: https://www.gameloop.com/.

[inner fable]

I already talked to them and they made all they can and they told me to talk to pubg support

[cyan citrus]

We only provide community support for mobile platform and this does not seem like an issue with the game but your device.

[inner fable]

I reinstall it

[inner fable]

I am 90 FPS

[cyan citrus]

Please refer to my this response again, @inner fable. If you are playing on an emulator, we unfortunately will not be able to help you much.

[inner fable]

OK

Thank you

[cyan citrus]

You are welcome!

[round lantern]

Hi , I can’t login in my account with phone number.

[cyan citrus]

Please add more details about the issue you are facing, @round lantern.

[round lantern]

So I’m trying to login with my number it’s saying “failed to login. Please try again”

[cyan citrus]

Try to change your password, @round lantern.

[round lantern]

I did

I tried so many times

The code limit reached

[cyan citrus]

What is your country?

[round lantern]

Canada

[cyan citrus]

Please perform a routine repair of the game and try again, @round lantern. You may also try to change your DNS settings by referring to instructions provided in #faq sub point 4.3. If the issue persists, please use a different login method or reach out to the customer service in-game for further assistance.

[iron stirrup]

Hello

[cyan citrus]

Hello! How may we help you, @iron stirrup?

[round lantern]

I only have mobile number Bcz a guy scammed me

[cyan citrus]

For compromised accounts, please reach out to the customer service of your social media accounts and customer service in-game for further assistance, @round lantern.

[iron stirrup]

My PUBG account is hacked 😦 I can prove my ownership

[round lantern]

I only have phone number

[iron stirrup]

Idk what to do

[round lantern]

Any way u can do the limit?

[cyan citrus]

For compromised accounts, please reach out to the customer service of your social media accounts and customer service in-game for further assistance.

[cyan citrus]

Please contact the customer service.

[iron stirrup]

I can't login. Can't I get help here?

I can provide anything

[cyan citrus]

No. We only provide community support through this platform and we are not affiliated with the customer service, @iron stirrup.

[lost ridge]

How to recover account

[storm flume]

Please contact the customer service for further assistance, @lost ridge. Refer to subpoint 5.4 in #faq for further information.

[iron stirrup]

But I can't login where I can get help

[storm flume]

Please refer to subpoint(s) 5.4 and 2.8 in #faq for further information, @iron stirrup.

[lost ridge]

Gmail account issues

[round lantern]

Tried it

No help

[iron stirrup]

What is UID?

[lunar hollow]

hi

can some1 help me my account has gotten froze

it will open on the given date but pls help me

[cyan citrus]

Share a screenshot, @lunar hollow.

[round lantern]

I need help

[lunar hollow]

of what

[cyan citrus]

You have already been answered. We will not be able to you with account related issues through the community. Please continue with the customer service.

[cyan citrus]

A screenshot of the issue you are facing.

[lunar hollow]

ok wait

[round lantern]

That robot is doing nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar hollow.

[lost ridge]

How to Gmail account recover

[storm flume]

Your username does not comply with our community guidelines, @round lantern. Feel free to request a different server nickname in compliance with the #735483472432594994, by sending a message in #discord with said request. Alternatively, we will assign you a server nickname at our own discretion.

[cyan citrus]

Please record your issue through AI and select the available options to accordingly to connect with a customer service representative. There is nothing we can do to help you with your account through here.

[round lantern]

Bruh

I did everything I could do

The AI is just sending me same msg every single time

Pls

I have spend over $5000 on it

[cyan citrus]

Again, not something we can help with through the community, @round lantern. Also, your account security is your own responsibility. Please avoid being persistent after you have been answered.

[round lantern]

I HAVE MY PHONE NUMBER

I LOGGED OUT

[storm flume]

Please contact the customer service for further assistance, @round lantern. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Have a small doubt how do we join weekly matches

[cyan citrus]

The weekly matches will be held on Saturday and Sunday, @night cloak. Please refer to the pinned message of the #matches for more information on the schedule. Match details will be announced in #matches.

[night cloak]

Thanks @cyan citrus

[iron stirrup]

@cyan citrus

I haven't bought anything between 3 to 6 months

[cyan citrus]

You are welcome!

[chilly spade]

You may tell it to the customer support.

[iron stirrup]

Ok

[limber gazelle]

I have a problem, there is no subscription part where we can buy prime and prime plus, so I can't buy prime or prime plus

[night cloak]

Why does pubg always do this wen i load a match

Hello, I sent the popularity of Black Pink 50 popular at once, but I did not count 50 as one 😔

[alpine condor]

Help please anyone i was pushing conqueror and got banned 😭 just because my friends account got uc scammed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @alpine condor.

[cyan citrus]

What is the device you are using? From where did you download the game?

[swift palm]

Hello. I'm wondering if there is a detailed balance update regarding AR and SMG. I see it just said "rebalance" on the 2.1 release note.

[magic wave]

Why is the death Replay like this

[limber gazelle]

Huawei p40 lite pubg's offical website

[cyan citrus]

Please try to install the game from Google Play Store and try again, @limber gazelle.

[round lantern]

Bruh

I can’t login in my account

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @round lantern. Remember to read through #faq before asking questions in the support channels.

[dense quest]

Rate my account 1 out of 10

[cyan citrus]

Please use the #media channel, @dense quest. This channel is meant for community support regarding PUBG MOBILE.

[rocky gorge]

My number has been linked to my account, I can't login to my account

[night cloak]

It's only for me ..or discord have an problem and you can't send messages

On private

[vivid spruce]

Hello bro anyone help me bro my kills not add in region and always show error unranked plz help about this

[lost laurel]

me too i have this problem , but try to resend the messages again you will find the resend button in the bottom

[balmy wolf]

Can you please elaborate?

[rocky gorge]

My account has been stolen, I have a number connected, I can't log in, please help

[balmy wolf]

Please refer to the customer service in-game. You can also refer to the customer service from login menu.

[rocky gorge]

not helping in any way

[balmy wolf]

What do you mean by not helping? Can you elaborate?

[rocky gorge]

i need your information please

[rocky gorge]

They put a number on my account, I can't login in any way

[balmy wolf]

You can also refer to customer service from the login menus.

[rocky gorge]

I didn't get any help from there either.

[balmy wolf]

You means they aren't replying you?

[rocky gorge]

says it doesn't help

[balmy wolf]

Can you share a screenshot?

[rocky gorge]

Okey

[balmy wolf]

Please share a screenshot which is in English.

[errant wyvern]

Any support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @errant wyvern. Remember to read through #faq before asking questions in the support channels.

[floral quest]

Yooo what is that update??

Everybody got huge laggs now and always 100ms

[sterile lynx]

<@&481161015728406538> I am Unable to Recieve codes on my linked number support is not helping what could be issue i had two step verifcation on the account

[crisp plume]

hi

I have all my account information, but I lost my phone number, is there a solution?

[cursive mulch]

<@&481161015728406538> i get banned for no reason and i have a lot of records to prove it at the same time i jave been banned for no reaon

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cursive mulch.

[rigid marten]

I'm also got banned without any reason😥😥😥 so plz #PUBGM return my account plzz

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid marten.

[elder wing]

@cyan citrus

[ebon bear]

Hi @lime juniper When this event end?

[merry horizon]

I am the same as you

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @merry horizon.

[celest shadow]

July 31. You may refer to this event calendar for further information.

[feral otter]

Guys, my account has been stolen and I have the evidence from the old account, because the account thief changes the password every little bit.

[elder wing]

@celest shadow having server issue , everytime i change to my wifi , Game gets glitched , On data the game works fine but ping is a bit higher on data

Any idea on how to fix this ?

[storm flume]

Please contact the customer service for further assistance, @feral otter. Refer to subpoint 5.4 in #faq for further information.

[feral otter]

?

[celest shadow]

Can you please provide a video recording?

[feral otter]

ok my problem

[elder wing]

Ok sure

@celest shadow when counting stops , that means the game is getting glitched, then i have to change to data , On data the game works fine but ping is higher

Even though my ping is normal

Also another thing which happens in this glitch is that players start running in one direction like your offline or the server died

[celest shadow]

It seems to originate from your Wi-Fi and not the game considering that it works fine when you are on cellular. You may need to change the DNS settings or contact your Internet service provider.

[elder wing]

I asked @cyan citrus about it , he sent me some instructions, they were of no help , i tried all of them yet it didn’t change

[elder wing]

Ok

[dusty heath]

@celest shadow Regarding to the 90 fps issue on 13 pro max: How come its apple issue if it was all working good last update and then comes PUBG MOBILE update with no ios update and game doesnt work again? Doesn’t sound logical at all.

And 90/120 fps is still working nicely on other games with this current ios update.

[night cloak]

Day 5 of my account getting hacked 😔

[frank urchin]

I opened a hello event . The dog and cat always came to me but i took them temporarily is there any solution?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Do you happen to have a video recording?

[frank urchin]

Unfortunately i don’t have 😭

[low furnace]

I want help

???

[cyan citrus]

How may we help you, @low furnace?

[cyan citrus]

Do you mean that the spin stopped on permanent item and you got it temporary instead?

[low furnace]

My account is hacked

social media and gmail

social media and gmail are on me

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @low furnace.

[low furnace]

phone number has changed

I have access to social media account

code goes to phone number when logging in

phone number is not mine

[storm flume]

Please contact the customer service for further assistance, @low furnace. Refer to subpoint 5.4 in #faq for further information.

[low furnace]

I have receipts and documents that the account is mine

[night cloak]

Does anyone know whats the blink role for?

[next heath]

Theres high delay in emulator they see me before i see them why?? How can i fix ?

[cyan citrus]

It is currently for people from the BLACKPINK community who do not play PUBG MOBILE yet.

[flat meteor]

Who are you? You dont know shxt

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server: https://www.gameloop.com/.

[round lantern]

I can’t login with my phone number

It says “failed to login. Try again”

@lime juniper

I need your help

It’s been 3 days now

[frank urchin]

Yes

[cyan citrus]

When did it happen, @frank urchin?

[round lantern]

Bruh

I changed my no. Password

Still can’t login