questions

[lunar hornet]

2.1.0

[cyan citrus]

Your device model, not the OS, @lunar hornet.

[lunar hornet]

Oh sorry wait

[twilit mango]

Moderator you can help me?

[lunar hornet]

sorry I'm french, what do you mean by device

[glacial peak]

#Quendi hey sir I have an issue regarding bonus challenge

[twilit mango]

I completed the Master of Weapons achievement, but I didn't get it, what should I do?

[cyan citrus]

The device you are using, @lunar hornet. Like: iPhone 13 and Poco X3. Which one do you use?

[glacial peak]

@cyan citrus hey sir I have an issue regarding bonus challenge can you tell me

[twilit mango]

I completed the Master of Weapons achievement, but I didn't get it, what should I do?

[cyan citrus]

What is the issue?

[cyan citrus]

Which game did you play?

[twilit mango]

Classic, diamond, solo

[cyan citrus]

Did you play the unranked game mode?

[twilit mango]

No

I played on diamond

[glacial peak]

@cyan citrus Sir yesterday at around 1 am EST I played last match of bonus challenge and I got chicken Dinner then I thought let's redeem uc then for a moment I came back to the home page and when I clock the matches option it was showing bonus challenge unavailable

[cyan citrus]

Do you happen to have a video recording of you completing the achievement?

[lunar hornet]

It's a Samsung Galaxy s8+

[twilit mango]

No, but i have a match stats

[cyan citrus]

Please share a screenshot of the basic settings of the game.

[glacial peak]

Can you guide me please how to do that

[twilit mango]

I can give you screenshots of stats

[cyan citrus]

Open the game, open settings > Basic, take a screenshot and send it here.

[glacial peak]

@cyan citrus

[cyan citrus]

It may be possible that you did not complete the required achievement missions. Please try to complete the achievement again and if the issue persists, please share a video recording of completing the achievement.

[twilit mango]

But i kill from uzi, awm, akm, car, scrap, and s816

[lunar hornet]

Samsung Galaxy s8+, tell me if you have too much work now I can come back later

[cyan citrus]

It seems like that you have recently changed your region. As the Bonus Challenge event is only available for limited regions, it may not be available for your region. Should you require further assistance with this, please reach out to the customer service in-game.

[cyan citrus]

From where did you download the game? Did you start to face the issue after you updated the game?

[glacial peak]

But sir yesterday and day before yesterday it was showing available and I have played many matche's also

[storm flume]

Please contact the customer service for further assistance, @glacial peak. Refer to subpoint 5.4 in #faq for further information.

[glacial peak]

No reply from customer support

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day, @glacial peak. Please wait patiently.

[lunar hornet]

I've been playing for a long time and I downloaded the game on google play but since the July 8 update I can't get into the game anymore

[glacial peak]

Okay thanks for your guidance Mr @cyan citrus

[slender bay]

oh i didn't know that sorry.

[twilit mango]

@cyan citrus but i killed from everyone of weapons in a achievement

[cyan citrus]

You are welcome!

[cyan citrus]

To start with, please perform a routine repair of the game from login if you are able to do that. After that, clear game cache and reset your device network settings through Settings > General management > Reset > Reset network settings > Reset settings > Reset. Restart your device and see if it will make any difference. If the issue still persists, please let me know.

[twilit mango]

@cyan citrus but i killed from everyone of weapons in a achievement

Oh

I dont update pubg

[cyan citrus]

Please share a video recording of that or reach out to the customer service in-game for further assistance, @twilit mango. Also, I would recommend you to update the game first.

[lunar hornet]

Ok and now ?

I can't do the first step

[glacial peak]

@cyan citrus do u have any news about how much time it will take

@cyan citrus for reply from customer service

[glacial peak]

??

[cyan citrus]

We cannot predict a reasonable time span but they will get back to you as soon as they can. Please wait patiently.

[cyan citrus]

You can skip it.

[lunar hornet]

Ok its done

[glacial peak]

Can you tell me another way that how can I redeem rewards of bonus challenge

[cyan citrus]

Are you still facing the same issue?

[lunar hornet]

Wait I try again

[cyan citrus]

Sadly, I don't have information regarding this. I believe you can only redeem the bonus challenge rewards through bonus challenge event in-game.

[glacial peak]

But it shows unavailable

Is bonus challenge available in Libya region

[cyan citrus]

I have already answered you before.

[glacial peak]

Oh sorry

[novel ridge]

@lime juniper our clans rosters have been auto assigning coleaders after 1 day in game. Is there a way to turn the auto assignment off?

[lunar hornet]

Yes it's still impossible to enter

What should I do ?

[cyan citrus]

Please try to change your DNS settings by referring to instructions provided in #faq sub point 4.3, @lunar hornet. If the issue still persists, you might need to do a clean reinstall of the game through Google Play.

[slow ruin]

What is the company that owns pubg mobile?

@cyan citrus

[cyan citrus]

Tencent Games, @slow ruin.

[stone tendon]

hi, i recently started playing and its been laggy.

i'm playing on an iphone 7

[balmy wolf]

Buy new device it seems to be your device problem. You have to change your device after a while for best gaming experience.

[stone tendon]

okay, but how about the graphics settings?

[slow ruin]

But in Google Play It appears that level infinity @cyan citrus

[cyan citrus]

For how long have you been facing this issue, @stone tendon? How much internal storage you have left in the device?

[cyan citrus]

Level Infinite is the new brand that will be used for publishing games in the West, but it is still Tencent.

[novel ridge]

@cyan citrus should I tag a different alias for support on this?

[lunar hornet]

Ok thank you so much bro, its work ! Have a Nice day 🤝🏻

[slow ruin]

Ok, but do I have another question?

[cyan citrus]

You are most welcome, @lunar hornet! You too have a great day.

[lunar hornet]

Thanx

[cyan citrus]

What is it?

[slow ruin]

When I specified my birthday in the new version, it was written to me that they might send me gifts on my birthday. What are these gifts?

[glacial peak]

@cyan citrus can u tell me timing of bonus challenge

[stone tendon]

since i downloaded it
i have 71gb of storage space left

[cyan citrus]

Is your device over heating while playing?

[cyan citrus]

Sadly, I don't have information regarding this.

[stone tendon]

yes

[slow ruin]

Can you answer please?

[glacial peak]

From where can I get the info

[cyan citrus]

It is most probably an issue because of that. Please make sure that your device is under an ideal temperature when you are playing. To start with, please perform a routine repair of the game from login menu and reduce your graphics settings to achieve the optimal performance.

[stone tendon]

oh alright

which graphics settings would you recommend?

[cyan citrus]

Smooth, @stone tendon.

[stone tendon]

and the frame rate?

[cyan citrus]

It depends on your device, @stone tendon. Try to use the highest available option and if you will face any performance issues, you may reduce the settings.

[stone tendon]

oh okay okay, thanks

[cyan citrus]

You are welcome!

[cyan citrus]

A time-limited cosmetic and other in-game items.

[last hearth]

Hello, I have a problem with my account. Please help. My account has been linked to a phone number, and I have three links in my account, and I don't know how to sign in to my account. I don't need a code from the phone, and I don't have the phone.

[regal fable]

Hello

@cyan citrus birthday date is entered wrong how to change

[last hearth]

@cyan citrus Hello, I have a problem with my account. Please help. My account has been linked to a phone number, and I have three links in my account, and I don't know how to sign in to my account. I don't need a code from the phone, and I don't have the phone.

[cyan citrus]

This can't be changed later.

[cyan citrus]

Is that your phone number that is connected to the account?

[sterile trail]

2.1 updat cant paly full lobby hackers

[regal fable]

2003 had to set

[cyan citrus]

It is unfortunately not possible to change it afterwards, @regal fable.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sterile trail. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[last hearth]

No, my account has been linked to a phone number that is not mine

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts, @last hearth.

[regal fable]

There should be a system to change

[glacial peak]

@cyan citrus bro it's been 1 and a half hour and no response from the customer service

[cyan citrus]

It is unfortunately not possible at the moment, @regal fable. It was mentioned when editing your birthday settings. Should you require further assistance with this, please feel free to reach out to the customer service in-game.

[cyan citrus]

Please wait patiently. We are not affiliated with the customer service.

It is most probably due to engine you are using, @dense prawn. Try to use the OpenGL+.

[dense prawn]

i using open gl

it happened after the new update

[cyan citrus]

For further assistance with GameLoop, please visit their website: https://www.gameloop.com/, @dense prawn.

[wild fern]

Hello

there's an update for 2.8 MB

and it's taking so long to download

and I don't have any problem with my wifi nor my data

<@&481161015728406538>

[balmy wolf]

Restart your game and also try different internet.

[buoyant nymph]

@cyan citrus for what is the VVIP ticket on blackpink’s virtual concert?

[forest sail]

I am facing a issue related to arbi lobby even i live in pakistan

I have told the issue to pubg mobile pakistan but they didn't helped

[cyan citrus]

What do you mean? Please elaborate.

[forest sail]

When ever i play pubg i got to play with arab players i am not getting paksitan player

Pakistan*

[cyan citrus]

Are you playing with non-regional players in your team? What is the server you are playing on?

[forest sail]

My server is middle east and my teamates all are from pakistan

When ever they play without me they got pakistani lobby

[cyan citrus]

What is the device you are using?

[forest sail]

Samsung

[cyan citrus]

Try to change your network. If the issue persists, please reach out to the customer service in-game for further assistance.

[forest sail]

Ok thanks

[cyan citrus]

You are welcome!

[night cloak]

Numeric User Identification: 5622151832
Server: Middle east
Device: PC
Network: Storm Fiber WIFI
Country: Pakistan
I've made the same idea you told me Routine Repair and It did not work
It's slowly moving, and does not stop. Figure it out or help me kindly.

[compact turret]

@balmy wolf Thank u for your Feedback..
I Have Taken a Screen shot of this Page & Will Be Following it up...
Thanks so Much for your Help

Kind regards
Ash

[manic pebble]

how to fix resource corrupted eror

i have to download resorces again any time i enter the game

[wild fern]

I have downloaded all the maps yesterday

and this happened

I tap on the maps to redownload and it's not downloading....

[compact turret]

Same deal here bro/sis
I have to re- Download the Graphics pack everytime

[wild fern]

what

I have downloaded them already

this is outrageous

<@&481161015728406538> any solutions?

[compact turret]

Get this I had All my Metro Royale gear Stolen by a Scammer

[novel ridge]

So is this just getting ignored or do I need to tag someone else <@&481161015728406538>

[compact turret]

Lol

[teal terrace]

pubg mobile turkey couldn't help me

i can only update the game with vpn

And

i can only download skins with vpn

Please help

<@&481161015728406538>

[sage dirge]

why ping in fights is getting high after the new update

[manic pebble]

fix the resource bug-need to download again anytime you enter the game. im tired of this

[teal terrace]

:((

[wild fern]

this game is getting worse everyday

and moderators aren't doing anything to help

nor are the developers of the game

stupid game

[teal terrace]

Yesss

[quartz meteor]

Could some online support help me change my cell phone number? Because I changed countries and I don't have access to the old number. and it has a verification code via SMS from the old number but I don't have access because I changed countries, I have receipts and everything.

[balmy wolf]

You're welcome.

[teal terrace]

it got worse with every update, it starts getting more errors

[wild fern]

yeah the game already full of errors

[balmy wolf]

Please click here to clear the cache. It will be optimized in a future patch.

[sage dirge]

adeel answr me pleax

[teal terrace]

Yes unfortunately

[sage dirge]

my ping is getting high on close fights why

[wild fern]

I can't find the option on my game anymore and everytime I download an update it takes so long to update

and it's not my wifi problems

my wifi works just fine

[balmy wolf]

Can you share a screenshot?

[wild fern]

@balmy wolf

[balmy wolf]

You can change mobile number in-game in setting.

[teal terrace]

I can't update without vpn

[balmy wolf]

Try repairing your game.

[balmy wolf]

Why ?

[wild fern]

it's asking me to download a 8 MBs file and it's taking a long time to download

[sage dirge]

why my ping is getting too high when fighting

µ*

[wild fern]

and it's not a wifi problem

[quartz meteor]

however I have to confirm the old number and I no longer have access to it. I'm logged into the account but if I want to log into another pc or cell phone, ask me to confirm the number.

[balmy wolf]

What is your device?

[wild fern]

I did already and it didn't work

[sage dirge]

google pixel 3

[sage dirge]

google pixel 3

[teal terrace]

my internet is good but i can't update the game without vpn

[sage dirge]

and the same problem with emulator

[balmy wolf]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information,@quartz meteor.

Please try to change your DNS settings by referring to instructions provided in #faq sub point 4.3, @teal terrace . If the issue still persists, you might need to do a clean reinstall of the game through Google Play.

[sage dirge]

what about @sage dirge ?

[teal terrace]

i tried both

[balmy wolf]

Please try to change your DNS settings by referring to instructions provided in #faq sub point 4.3. If the issue still persists, you might need to do a clean reinstall of the game through Google Play.

[balmy wolf]

Have you reinstalled the game?

[teal terrace]

Doesn't load when vpn doesn't open

[balmy wolf]

From which country do you belong?

[quartz meteor]

I already did that they want me to give the exact day I started playing, and they want me to confirm the SMS by the old number (but I'm in another country and I don't have access to the old number anymore.) (I've already sent all the purchases I already sent the emails) but how am I going to confirm the SMS if I don't have access to the SMS from the old number) (I'm about to lose my account if I can't confirm the security SMS) I'm going to lose my account? (Is there any online support or something like that?)

[teal terrace]

Yes

[teal terrace]

Türkiye turkey

[balmy wolf]

Refer to my previous response.

[storm flume]

Please do not use languages other than English, @teal terrace. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quartz meteor]

I already contacted them there, they insist that I confirm the security email via SMS (by the old number that I no longer have access to. )

[storm flume]

Please do not use languages other than English, @teal terrace. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[teal terrace]

Bots

Wait

[sage dirge]

is it time to answer me ?

[balmy wolf]

How many space has left in your mobile phone?

[sage dirge]

A lot

[balmy wolf]

Please refer your issue to anyone moderator that is online.@sage dirge @teal terrace@quartz meteor

[teal terrace]

they don't see

[sage dirge]

can i mention them ?

[balmy wolf]

They will.

[balmy wolf]

Yes of course but any one of them not the whole moderator role.

[teal terrace]

hopefully

[sage dirge]

@cyan citrus hello sir ! would you please help me !

[teal terrace]

<@&481161015728406538> help please

[balmy wolf]

Don't ping whole moderator role just ping anyone moderator.

[teal terrace]

Okay sorry

@celest shadow Is there a moderator to help?

[balmy wolf]

Well it's ok.

[teal terrace]

:))

[night cloak]

@cyan citrus i am having a small issue maybe possibly have a solution? Or maybe someones already mentioned it.

[novel ridge]

Yep…pinged 2 diff mods and the mod role and no response. Useless.

[manic pebble]

it cant be fixed with these. I even deleted the game for 10 time. and still have the problem

[balmy wolf]

What's your query?

[teal terrace]

thanks pubg mobile i can't have fun

[thorny lily]

hi i have a question

[balmy wolf]

Please keep patience. They will surely response you later.

[thorny lily]

how can i get this kind of discord status?

[night cloak]

Alright this for anyone that has an answer to my issue, i play on a ipad pro 11 inch 2021, i play full gyro 400% now my issue is when i pick up any type of smg my gyro (always on) not the scoping part goes to like 20, i barely can move my curso unless i use my finger, this is only with SMG every other gun works fine.

[thorny lily]

i'm playing on my mobile and it's not showing

[teal terrace]

I've been writing for 3 weeks.

[balmy wolf]

This channel is for issues related to PUBG mobile. You can refer to #chat channel and ask here.

[thorny lily]

okay thanks

[slow ruin]

How do I use this

[balmy wolf]

You can report it in #996546243859853424 .

[balmy wolf]

As far as i know,It will be use as a entery ticket in BLACKPINK virtual concert.

[teal terrace]

by giving money?

[balmy wolf]

No. It is free of cost for all.

[teal terrace]

I like

but if it's free

[balmy wolf]

Its free.

[teal terrace]

Thnx

[balmy wolf]

You're welcome.

[teal terrace]

:))

[sage dirge]

this game sucks that the mods wont give a shuk

[red plover]

My account hacked what to do ?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @red plover.

[red plover]

I did but nothing happen just auto replies

I need real support not stupid bot

Bruh waste lot of money in this game

[wild fern]

factos

[red plover]

Scammers 🥲

[steep pine]

gun not showing inventory I repair the resources several time @celest shadow

[fleet wigeon]

Hidden gun mate.

[steep pine]

Bugji mobile top notch battle royale on your phone😓

Why hair is coming out from helmet why my hair is not coming out from helmet @celest shadow

[celest shadow]

Please click here to clear the cache. It will be optimized in a future patch.

[dense dock]

so what was that small update yall released today?

basically just remove every sound from my game the moment it got automatically installed when i launched the game.

very cool.

routine repair dont work

[still pebble]

What is purpose of black pink ticket

[willow shell]

Ky glitch hai ye

[still pebble]

like that

[sick shale]

It is for the virtual concert. Refer to #news for further information:

#news message

[balmy wolf]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[red plover]

How is that ?

This game is scam and it’s time to leave

[summer trellis]

Why i am getting This?

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @summer trellis.

[red plover]

No support no one care

I spent more then 10000$

[sick shale]

How did you lose your account, @red plover?

[red plover]

I dunno i got message say you changed you email

Now when I try to login using game center it say secondry verification

@sick shale

[sick shale]

Nobody can access your account unless you have shared your login credentials, that is your responsibility to keep.

[red plover]

No i did not

Why would I share 10000$?

Could you ?

[sick shale]

We are not affiliated with the customer support team and our support is limited here. You need to contact customer service in-game for further assistance in this regard. Please be patient and collaborate with them.

[red plover]

As i told you there is no one there only Useless bot

I need real support not click to answer

[sick shale]

Such matters cannot be handled via the community in any way.

[red plover]

Why support not easy as purchase UC stuff

Your community is kinda scam tbh

Time to leave

Gud luck scamming ppl

Bye

[stable ermine]

can any pubg admin help me out

my account is banned without reason please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable ermine.

[teal terrace]

Help @sick shale @static sleet @celest shadow

[fiery karma]

Yooo what is this glitch when i put both my fingers on the screen my joystick doesn’t work properly and some times the scope automatically closes

And my device is 13 pro max

[wispy jay]

Is this person working with you?

[vagrant tulip]

No, it's a scam,please be careful.

[wispy jay]

Ok , thanks

I want to get my account back, if someone can help me, I hope so, knowing that it was not banned or stolen

[unborn urchin]

@vagrant tulip
The previous issue was covered i know but this is new issue, now i am facing this issue when i go to help and support there i click on claim , then i click on the column it’s appear this glitch, the options are not showing,

[balmy wolf]

If it is a glitch, report it in #996546243859853424 channel.

[balmy wolf]

This type of issue is already reported in #996546243859853424 channel.

[unborn urchin]

@balmy wolf Yes i know but it was the previous issue they covered but now its new one that i am facing it

[balmy wolf]

You can report it in #996546243859853424 channel and keep patience.

[unborn urchin]

I reported in the issue channel but mocha is saying that it’s covered, but it’s not covered

[wispy jay]

😓

[balmy wolf]

If it is not covered you can report it in #996546243859853424 channel.

[balmy wolf]

What happened with your account?

[unborn urchin]

@balmy wolf i did report but they archive my post,

[balmy wolf]

The issue related to that is reported also, that's why they archive your post.

[unborn urchin]

They archive my post and said that it’s covered, how is covered that i am still facing it

This is new issue i am facing it

[balmy wolf]

Covered means this issue is reported. According to #996546243859853424 channel rules you can report the issue if no one has reported it.

[balmy wolf]

Covered doesn't means it is fixed.

[unborn urchin]

Ok i will wait

[vagrant tulip]

It's the same issue and it has been Acknowledged by Tencent community manager.

[unborn urchin]

Thanks for giving me your time

[wispy jay]

I don't know, I stopped playing for six months ago and then logged in and signed me into a new account (my account is linked with Game Center)

[balmy wolf]

To whom you are refer to?

[balmy wolf]

By Game center you means google play games?

[unborn urchin]

Yours, thank you

[wispy jay]

This

[balmy wolf]

You're welcome.

[unborn urchin]

My pleasure

[balmy wolf]

Which device you're using?

[wispy jay]

iPhone

[balmy wolf]

We are here to give you time.

[balmy wolf]

For iphone please refer to anyone moderator that is online.

[wispy jay]

This?

[balmy wolf]

Yup.

[wispy jay]

Ok , Thanks

[balmy wolf]

You're welcome.

[wispy jay]

but how do I get in touch with him?

[balmy wolf]

Ping him here.

[wispy jay]

@static sleet help me please

[vagrant tulip]

What’s your question?

[wispy jay]

@vagrant tulip

[sharp dawn]

i need some help about content creator regards can someone help me where and with who should i contact

?

[vagrant tulip]

Probably it’s the wrong link or the wrong account.

[storm flume]

Please contact the customer service for further assistance, @wispy jay. Refer to subpoint 5.4 in #faq for further information.

[wispy jay]

No, I would sometimes leave the game for a month or two, but this time it didn't get into the game. Hope you can help me recover the account🥲

[wispy jay]

I talked to them and I couldn't find a solution, it was an automatic response

@celest shadow help me please

[stoic burrow]

what is the difference between VVIP, VIP and normal tickets for Blackpink concert?

[celest shadow]

As the moderation team of this Discords server is not affiliated with the customer service, we are unable to assist players with account-related issues through the community. Please contact the in-game customer service for further assistance. Thank you for understanding.

[celest shadow]

You may refer to this:

[wispy jay]

What are the working hours because I contacted them and received an automatic response?

[prime depot]

@celest shadow can you help me?

[night cloak]

Day 3 of my acc getting hacked😔

Id-5946622483

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

How can we help you?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[prime depot]

So for the 2 purchase receipts does it need be anything specific?

Bc I've sent multiple ss and nothing happens

[wild fern]

Good evening, @celest shadow

I would like to understand why whenever I'm downloading a map or an update on data

it takes so long to download

it wasn't like that before this update.

[celest shadow]

You should have received a request from the customer service for specific dates of screenshots of your payment. You are only required to provide 2 screenshots.

[celest shadow]

Thank you for sharing your issue. Can you please provide us with a video recording of it so we can better understand the issue?

[celest shadow]

Have you tried repairing your game?

[wild fern]

Long story short, Yesterday I updated the game using Data and everything was fine. I downloaded all the maps and everything that was required. The next day (which is today), I opened the app and all of my maps were gone and I tried to download them but this was the result

I ended up going to a friend's house and downloading everything using WiFi.

I don't understand why yesterday I downloaded everything using Data and today I couldn't download anything

trust me, I checked my data and it was working perfectly fine.

[wild fern]

I thought of the initially but I'd have to download everything again. instead I downloaded everything via WiFi

[celest shadow]

You can perform a routine repair first. If it does not help, please let us know.

[teal terrace]

@celest shadow help me

[celest shadow]

Once you have repaired your game, please locate the option for the Resource Management Center. You will be able to download the resources here.

[wild fern]

well, after I already downloaded everything via WiFi. I'll try that when the same problem comes up...

[celest shadow]

Where do you live?

[teal terrace]

Turkey

[celest shadow]

You may need to try changing your DNS settings or contact your Internet service provider. Alternatively, you can try using a different Internet connection.

[teal terrace]

I don't think it's related to the intarnet, I called and they said there is no problem.

4 weeks ago this problem did not exist

[wild fern]

unfortunately, I'm still facing the same problem. I'm trying to download on Data but its taking a long time.

[celest shadow]

Unfortunately, we do not have any other solutions that we can share to you. Instead, we recommend creating a post in #996546243859853424 regarding your issue. Please remember to include information about your numeric user identification, server, device, network and country, and a video recording.

[teal terrace]

:((

[wise dust]

What is this?

[cyan citrus]

Please change your game language to English and share another screenshot of the issue, @wise dust.

[versed cloak]

He is trading pubg i reported it about 2 weeks ago still it is there why ?

[muted osprey]

Translation: The device login limit has been reached today. Please use a device that is already logged into the game today to continue playing the game.

[cyan citrus]

It means that the daily device login limit has been reached, @muted osprey. Please try again tomorrow or use an old device to log into the account.

[muted osprey]

I know 😅 ..I was just translating this message for you @cyan citrus .

[celest shadow]

Thank you, we appreciate the assistance.

[cyan citrus]

Please refer tp my this response, @wise dust.

[wise dust]

I have to wait 24 hours?

[cyan citrus]

Try again after 5-10 minutes. Otherwise, you might need to wait for 24 hours.

[wise dust]

I'm trying from 5 o'clock

[timber moth]

When is the new premium crate coming out?

[feral forge]

Usually after the Custom Crate ends.

[burnt granite]

Help!!!! Before the end of the season I accidentally changed server! I had paid subscription for the next season + Prime. Now I lost everything! All ranks and progress I earned from 18 of July! That must be switched to another server. Nothing was switched there and now I have to start season as Bronze while I was Ace. And this all despite all the money I spent this season - about 400$!!! It's not right. Help me to bring all back!!!

[rare field]

Help what does the blackpink ticket do?

[torpid onyx]

Good afternoon
I ask you to help me after the game in the classic match, on the rank of platinum, in solo mode I was not given the title that should have been

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lusty yew.

[modern pond]

@feral forge

My friend, what is the purpose of the parking lot battle event and activity? The event is ambiguous and incomprehensible and we do not know the permanent or temporary rewards within the event and how to make it permanent if it is temporary?

[night cloak]

My account has been stolen and I can no longer access it and I called support but they didn't respond to me please help

[feral forge]

Unfortunately, the only way is to wait for the cooldown to end, there is no other way. Please be careful next time.

[feral forge]

It is for the virtual concert.

[feral forge]

Could you please elaborate what title are you referring to? Do you have the name or a screenshot of it?

[feral forge]

The in-game customer service receives enormous of tickets everyday, please be patient till they get back to you. For account related issues, only the in-game customer service can assist you.

[night cloak]

I give them all the proof that this is my account and that it is hacked, but they ignore everything and ask me about the date the account was created, how can I remember the account I created at the beginning of the second season
It is impossible to remember such a distant date and I cannot access or open my account to see the dates inside because it is linked to the phone number of the thief

[feral forge]

I am sorry, but I am not familiar with the event, could you please provide a screenshot of the event that you are referring to?

[feral forge]

You must have to provide every necessary requested information in order for them to proceed with your request.

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements. (This method only works when you have linked a login method to your game account on the very first day you created your game account)

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Appstore or Google Play Store.

[modern pond]

@feral forge

[feral forge]

This is a regional exclusive event. You may try asking it in the regional community server instead.

[modern pond]

Where can I find a Turkey server in PUBG Mobile Server?

[feral forge]

You can find other regional community via subpoint 3.1 in #735483472432594994.

[modern pond]

Can you send a link or screenshot to that point?

[true temple]

@lime juniper is not replying please help anyone

[cold ore]

Pickup lists have been trembling since the update!

[modern pond]

When I click on it, it does not take me to that server. It directs me to download and upload a document program?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @true temple. We may otherwise have to mute you.

[feral forge]

Please try to click on it again, is it still the same?

[night cloak]

I did all this. I gave them the date of linking my account for the first time. I gave them the date of linking it to the social media account, through which I can still access my account. I gave them all the purchase invoices that I still have, but they ignored all this and asked for the exact date of creating the account.. I can't access my account and I can't Bring more information All the information available to me I told them about it and I also gave them proof that my account was hacked, but they ignored all this? Tell me now, how do I get my account back and more importantly, how do I get back the money I paid to develop the account? Isn't this unfair?

[feral forge]

Please create a post in #996546243859853424 regarding this.

[modern pond]

It worked, thank you my friend

[feral forge]

You are only required to provide 2 purchase receipt that they have requested.

And also, the first day that you have created your account. The day of linking your account only accurate if you have your social media linked to your game account on the very first day you download and created the game account.

[cold ore]

It's not available!!
Why?!
@feral forge

[feral forge]

What do you mean by not available?

[burnt granite]

But what about the paid subscription for the next season and the paid RP prime plus? They are already paid from my visa card beforehand. How can I regain them at least? In the rules it's said that they must be switched to my new server

[inland zenith]

How to skip the MVP screen? It has become incredibly long and does not skipped.

[feral forge]

I see that you have already created a post in #996546243859853424.

[feral forge]

Will get back to your inquiry soon.

[cold ore]

Thank you!
Another note:-
The sand remains so thick when going up to the top that it obscures the view of the enemies for a few seconds, enough to kill us before the thick sand fades from my sight!

[inland zenith]

How to skip the MVP time screen? It has become incredibly long and does not skipped. >_>

[cold ore]

The same issue!

[sick shale]

Please do not advertise in the server, @rapid zealot.

[night cloak]

I wanted to remove my 3rd link there the first Question is about region What should I answer? How can i know which region I'm in, my account is a European account .I tried Pakistan many times but they rejected.

[fleet grail]

@sick shale Hi! Why pubg mobile Malaysia & Singapore doesn't have same event. Malaysia got Pubg mobile X KL GANGSTER. But Singapore doesn't have? Singapore always missing great events / collabration. This is not fair. Please include Singapore too same event as Pubg mobile malaysia.

[night cloak]

I did all this and I gave them the date of linking the game, I gave them the date of linking the communication account to the game, and I gave them the name of the communication account, but so far they are ignoring me😞

[feral forge]

Could you please provide a screenshot of the last response from them?

[balmy wolf]

Feel free to give your feedback in #996458713126797405 channel.

[balmy wolf]

You can give your feedback in #996458713126797405 channel.

[night cloak]

How do i report cheaters group?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[half dawn]

How many days I’ll have to wait for

[balmy wolf]

No idea maybe 4-6 days.

[harsh tartan]

Are there any known ways to get an id card for free even like a temporary one?

[balmy wolf]

Through events but currently there is not such a event in which you can get the id card.

[harsh tartan]

Any other ways? One time on the weekly log in i got a temp one.

Like ill do anything bruh

[night cloak]

What’s the Link for MidasBuy?

Don’t login for 12 days and you’ll get a free ID card for retuning back @harsh tartan

Is MidasBuy legal?

[balmy wolf]

Yes.

[final spear]

That's the official site for making purchases.

[cinder rampart]

Finally we can buy 1 material per week i need 14 material but idk how long this event last ?

[harsh tartan]

Youre a send from god

[celest shadow]

You may purchase UC in-game or via https://www.pubgmobile.com/pay.

[night cloak]

Thank you I just needed verification @celest shadow

[balmy wolf]

There is no specific date for the event. Maybe This event will be for full update like free daily pack maybe, because there's no specific date mentioned, so we cannot confirm anything. It is just my assumption.

[spice cipher]

which regions have the club feature?

[coarse pivot]

Is there ban for group purchase perks for M13? If not, where can I receive the royal pass?

[balmy wolf]

If a group yet to reach full members when the event ends, group creation will automatically end, and the Royale Pass Upgrade Card will be delivered within 24 hours via in-game mail.

[coarse pivot]

So there’s no Ban?

[balmy wolf]

Can you elaborate what do you mean by ban?

[coarse pivot]

Like is it legal to buy the royal pass this way? Like is it a violation?

[balmy wolf]

Yes,it is legal to buy royal pass from group purchase perk event. This event is officially from PUBG mobile. It is not a violation.

[coarse pivot]

Thank you very much❤️

[balmy wolf]

You are welcome!

[night cloak]

they took a cheat code from me and did a 2-step setup to access PUBG mobile
(they could not change kirsh codes through vk.com)

[humble plover]

Hi, We need to one feature to be added ,that I can choose for whom I can open the microphone in my team , it is very important please

[feral forge]

You may use #996458713126797405 to share your suggestions.

[barren stream]

I was going to file a complaint about the pro player.

very important issue

pls dm de @celest shadow

[celest shadow]

Please state your complaint here, @barren stream.

[velvet musk]

hello

i am having problem with download speed

its not going above 180

[cinder rampart]

For how long material crate will be available on pubg ?

[mossy shuttle]

does the vest show when you have prajioud top (male) equipped?

[cinder rampart]

@celest shadow hi i needed 14 material but can only buy 1 per week will that material crate will be available for 14 weeks ? 😅

[celest shadow]

Have you tried using a different Internet connection?

[velvet musk]

i have good speed outside pubg

[celest shadow]

There is no specific date on when it will no longer be available. For now, you can purchase it once every week.

[cinder rampart]

Will this be available for 3,4 months ?

[celest shadow]

Sure, it is possible.

[grim flower]

Official list for 90fps android devices?

[cinder rampart]

If not available my money will be waste 😦

[celest shadow]

You may refer to the list of devices that are unable to run PUBG MOBILE with 90 FPS instead:

#questions message

[manic pebble]

just try midasbuy

when will corrupted resource pack eror get fixed

[mossy shuttle]

@celest shadow does the vest show when you have prajioud top (male) equipped?

[manic pebble]

i'm tired of uninstalling and downloading or things like this

i couldnt play the game for 4 day

[cinder rampart]

@celest shadow 1 material cost is 568uc original price is 1840 will the price always be 568 or later it will be 1840 ?

[forest crypt]

Pubg mobile number change verification code not received anay solution please ??

[errant flume]

Hello

The ing support is not replying to my cases at all. Is there's any possible way to make them reply or like contact them Somewhere else

Cz it's bs to have costumers service but no one actually reply

Some help would be appreciated

[glacial peak]

@cyan citrus bro it's been 24 hours and customer service is not replying to me.what should I do then

[balmy wolf]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[glacial peak]

But bro it's. Been 24 hours

And I am facing problems against bonus challenge do you have any solution regarding it

[balmy wolf]

As far as i know it will be 568 uc, but it's not confirmed. Its my assumption only. Because there were many packs thar were comed were discounted and there price was not reduced.

[balmy wolf]

The customer support rarely reply back on weekend. You can try again on Monday.

[glacial peak]

What

[cinder rampart]

Thankyou

[glacial peak]

Bro listen to me do u speak Urdu??

[grim flower]

thank u, sir

[balmy wolf]

These three days (Friday, Saturday and Sunday) are holidays for customer support.

[cinder rampart]

I really want to know if this material crate even will last for some months

[balmy wolf]

Yes i can but speaking language other than English is not allowed in this server.

[glacial peak]

Bro can I messege you cz I want to fix this up

[balmy wolf]

Sure.

[forest crypt]

Pubg number changed verification code not received any solution??

[manic pebble]

when will corrupted resource pack get fixed
im getting crazy

[balmy wolf]

Keep patience it will be fixed soon.

[kind willow]

I have problem with my account i can't change my region why ?

[manic pebble]

its 4 day already

[balmy wolf]

Hello, @kind willow ! There is no option to change the region in your account because your account is registered or created in the EEA regions, you either intentionally or mistakenly selected an EEA country while creating your character, or have switched your country to one of the EEA regions. Once you have to transfer your data into one of the EEA regions, there is no way to out due to the GDPR laws. So your only option is to create a new account or continue playing in the global English version of PUBG MOBILE. There is no other way to change your region. If you have any further questions regarding this issue, feel free to contact the in-game customer service.

[balmy wolf]

Community team is looking on that. Please keep patience.

[balmy wolf]

Please try at another time or try using backup codes.

[kind willow]

But i do it mistakenly why you can't change it for me

[balmy wolf]

According to GDPR law we cant transfer data of EEA regions outside. Because of privacy.

[manic pebble]

tnx. I hope this problem be solved at least before the new season.

[balmy wolf]

Hope so.

[kind willow]

Oh thx

[balmy wolf]

You are welcome!

[kind willow]

Okay can ask one more question

[balmy wolf]

Sure.

[stone hearth]

Man I'm sorry I ever tried cyber Hunter it is absolutely infested with cheaters

[balmy wolf]

Can you elaborate?

[kind willow]

I was playing pubg with an emulator named Phoenix I can play just tow map( irangle+ livik) why

[balmy wolf]

I don't know much about emulator. Refer to any one moderator that is online.

[forest crypt]

Number change not verification code received

[kind willow]

@celest shadow can you help me please

<@&481161015728406538>

[celest shadow]

There are different types of emulators available, but the only recommended emulator is GameLoop. For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[storm flume]

Please contact the customer service for further assistance, @forest crypt. Refer to subpoint 5.4 in #faq for further information.

[kind willow]

I know that but why i can't play other maps

[stone hearth]

@balmy wolf it was in different game I was trying out and I've only played like three games and have died too three hackers using X-ray and aimbot

[grim flower]

I'm interested in devices that are able to run 90fps because I want to buy one. Sorry for the trouble. (No Apple)

[stone hearth]

I mean blatantly no indication of trying to hide it I mean they have a bad hacker infestation

[celest shadow]

You should not use any other emulators. Please understand that we cannot help you with this any further.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stone hearth.

[stone hearth]

Okay why is dinobot sending me this

[celest shadow]

We do not have a list, but you are free to ask other players in #pubg-mobile instead.

[stone hearth]

Oh never mind it picked up on an auto word

But I just wanted to try something new and was a waist of time

And here I thought pubg had a problem with cheaters

I'll go like 20 games without running into a cheater and pubg but I rent a three in a row on Cyber Hunter

[kind willow]

40 % player in my country using phoenix emulator and most of them complain why they can't play other maps

[celest shadow]

Thank you for sharing your opinion. You may use #pubg-mobile for conversations instead, @stone hearth. This channel is reserved for support matters related to PUBG MOBILE.

[stone hearth]

@celest shadow my bad I thought I was in pubg mobile chat I didn't realize I was in support

[celest shadow]

No problem.

[celest shadow]

We can only provide support for the mobile platform here, we cannot assist you with emulators.

[kind willow]

Okay thanks but are they actually see my message because I really need answers

[night cloak]

Hello, My game freeze every time. Do you know how to fix it ? Please

Device : iPhone 8
Latest update version : iOS 15.2 to 15.6

[dark dock]

Hi

How we can activate this ?

[feral forge]

Are you referring to this?

[dark dock]

Yes

And the secondly

[placid kiln]

Good afternoon everybody..
Why till now no any SD 8 gen 1 support 90 FPS in pubg mobile?

I want buy android mobile but I Don't which new mobile support 90fps

I don't know*

[celest shadow]

The option will not be there. It is only available on iOS devices.

As for your second question, Italy is a country in EEA.

[jade nest]

Thank you for replying but i don't think you understood the second part of my question.

I had Singapore region set in my one of the alternate account before v1.8. Then i switched the region to Italy later during v1.9 in the same account.So 1 day ago,i went back to switch region as it requires time to switch regions,but i didn't have any change region option available,so why did that happen? I remember this wasn't the case before,i was able to switch regions at will after the cooldown period. I also remember having the change region option before updating to v2.1, last time i saw that option on that account when i was in v1.9

[sage dirge]

WHY THE PING IS HIGH IN CLOSE FIGHTS IN THE NEW MODE AFTER THE UPDATE ;

[celest shadow]

Since Italy is a country in EEA, then it would not be possible to change your country or region at will, is that correct? If this is wrong, you can create a post in #996546243859853424 to report the issue.

[sage dirge]

am i visible to any mod ?

[celest shadow]

You may create a post in #996546243859853424 to report this. Please include information about your numeric user identification, server, device, network, country and a video recording.

Please use this channel for PUBG MOBILE-related questions, @pulsar temple.

[pale topaz]

Hello, I was playing Pugb Mobile from another device and I registered my account to e-mail, but my e-mail was closed and when I changed devices, my account was gone. Your account is nick:LCACeco If you are interested, I would be very happy because I played with that account for 4 years.

[sage dirge]

DO U ALSO SUPPORT THE OFFICIAL EMULATOR n

,

i mean emulator players that having issue with the game

[cyan citrus]

Please reach out to the customer service in-game for further assistance.

[celest shadow]

You may seek further assistance related to GameLoop via their website.

▫️ https://www.gameloop.com/

[grizzled sparrow]

I want help please

Someone put se* picture in his account and named his acc with my id

And i report him many times but the photo still appear

[clever token]

Hello good evening one question

About the return event

The returning rewards tab or where you put the invitation is gone! But it was there yesterday! And my brother is also a returning player he's been gone for couple weeks and it also doesn't show on him, I just really want it to show back because I just want the beryl skin. Any suggestions or help? I would greatly appreciate it💚

[exotic phoenix]

It will be gone after you put your code

[balmy wolf]

Please keep patience. The security team will be looking up for it.

[grizzled sparrow]

Ok thanks

[grizzled sparrow]

He will chat me then?

[balmy wolf]

The successful report mail will come in security section in your in-game mail section.

[grizzled sparrow]

I do it many times and no response

[balmy wolf]

The security team had many reports to look up on them. Please keep patience and try reporting again.

[cyan citrus]

Did you report the player through the customer service?

[grizzled sparrow]

The bot didn't understand me

[sage dirge]

everyone is facing ping getting high when fighting if eu

[grizzled sparrow]

Sometimes i think

[burnt granite]

No answer

[cyan citrus]

The AI is just there to record your issue, @grizzled sparrow. This is to save extra resources and time due to enormous number of requests every day. There is separate section in the customer service to report such abusive or inappropriate profiles.

[grizzled sparrow]

Thank u Very much💗

[cyan citrus]

You are most welcome!

[cinder rampart]

Sometimes I can’t touch my crouch or prone button while firing playing from iphone XR can anyone fix this issue?

[burnt granite]

Help!!!! Before the end of the season I accidentally changed server! I had paid subscription for the next season + Prime. Now I lost everything! All ranks and progress I earned from 18 of July! That must be switched to another server. Nothing was switched there and now I have to start season as Bronze while I was Ace. And this all despite all the money I spent this season - about 400$!!! It's not right. Help me to bring all back!!!

But what about the paid subscription for the next season and the paid RP prime plus? They are already paid from my visa card beforehand. How can I regain them at least? In the rules it's said that they must be switched to my new server

[cyan citrus]

For how long have you been facing this issue?

[grizzled sparrow]

The bot is Stupid

Idiot

I swear

He didn't understand me 🙂🙂🙂

Again

[cyan citrus]

You unfortunately will not be able to switch your server before the cool-down period is over. Please be extra careful next time.

[cyan citrus]

What is wrong? Please add more precise details about your concern.

[grizzled sparrow]

I want to give him Id

And he didn't ask about it

And ask about thing

[burnt granite]

But what about the paid subscription for the next season and the paid RP prime plus? They are already paid from my visa card beforehand. How can I regain them at least? In the rules it's said that they must be switched to my new server

[grizzled sparrow]

Not related

[cyan citrus]

Please share a screenshot, @grizzled sparrow.

[grizzled sparrow]

Ok

[cinder rampart]

After i got this iphone xr this issue happen sometimes but not everytime

[cyan citrus]

Subscriptions are not related to your server.

[burnt granite]

Then where is it? I paid for it already, automatically

[cinder rampart]

Is there way to fix this issue ?

[grizzled sparrow]

From ur phone?

Maybe from ur screen

[cinder rampart]

No screen sir

Screen all good

[grizzled sparrow]

I don't know

[grizzled sparrow]

@cyan citrus

[cyan citrus]

Please perform a routine repair of the game from login menu and if it is possible for you, reset your device settings one time through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Try to play again and see if it will make any difference.

[cyan citrus]

If the available options are not relevant to you, you may skip them using this option:

[cinder rampart]

I will try thankyou for now @cyan citrus

[cyan citrus]

Which subscription did you activate and when?

[manic pebble]

Corrupted resource pack still not fixed?

[cyan citrus]

It will be optimized in a future patch, @manic pebble. In the meantime, please try to clear cache and repair the game through the login menu.

[manic pebble]

repair or clearing the cache doesn't change anything. I have been waiting for the patch for 4 days. Anyway, I have no choice but to wait

[blissful ether]

How "long" does it take for the inactive leader to get automatically transfer?

[jovial lava]

Is teaming up in solos allowed?

I got 2 people teaming up and giving one the free chicken dinner.

[cyan citrus]

No. Please report the players directly through the in-game report feature or the customer service.

[grizzled sparrow]

I do it and not helping me

[grizzled sparrow]

I do it and iam waiting results

[cyan citrus]

Please wait for the customer service to get back to you.

[gentle salmon]

This is the device i often use to play

Please what's the problem?

[full peak]

How long do i have to wait for this to work?😐

[civic creek]

Is the Wish in classic crate a real thing? I made a wish on M416 Glacier and open over 300 crates and didn't get it...

[balmy wolf]

Yes it is real, you have to open crates untill wish circle is not become full when it become full your chances to get wish item increases.

[jovial lava]

It has been 4 days, plus the same thing happened today, no response.

[civic creek]

I opened about 100 crates after it got full and still didn't get it..

[balmy wolf]

Keep opening crates you will get your wish item.

[civic creek]

For how long, it's like money go to waste

[balmy wolf]

Approximately 200-400 crates.

[civic creek]

It's totally a scam

[cyan citrus]

We unfortunately will not be able to help you with that through the community.

[keen cloak]

My friend took a band for 10 years and the band came back the other day we were playing together. I took a band for a month. May I know the reason for the band and is there a solution
id/5474817105

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen cloak.

[gentle salmon]

@celest shadow can you help?

[honest shuttle]

Hi my friend where is Black Pink concert will be

On Classic Or Cheer Park @cyan citrus

[balmy wolf]

It will be in-game.

[honest shuttle]

Classic Or Cheer Park

[balmy wolf]

A brand new mode.

[honest shuttle]

Hope no killing

Because only pro can watch it

[balmy wolf]

Nope its not like that.

[honest shuttle]

Theres killing?

[balmy wolf]

In this mode you don't have any gun.

[honest shuttle]

Ok thx

[balmy wolf]

You are welcome!

[frozen zealot]

Hello #questions anyone available

[manic pebble]

patch updates will come in 00:00 or they can come in anytime of day?

[frozen zealot]

Iam having a lot trouble while changingy mobile nmbr

Its linked idk how i have no idea what or whose nmbr it is

[cyan citrus]

We don't have more information regarding this.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[manic pebble]

i mean, they should come on a special time or they can come in any time of day.

[frozen zealot]

@cyan citrus i have tried and no response

[cyan citrus]

Please wait patiently as the customer service receives an enormous number of requests every day, @frozen zealot.

[frozen zealot]

@quendi if it works then ill wait

For sure

[cyan citrus]

The patch will be released as soon as it is ready.

[spare mesa]

Is Pakistan server out yet and how to change because for me its showing Asia only that too with higher ping than middle east.

[cyan citrus]

There is no server as Pakistan, @spare mesa.

[spare mesa]

You guys posted it on pubg mobile official instagram

Pubg Mobile Pakistan official Instagram to be exact

@cyan citrus ??

[cyan citrus]

This is a global community, @spare mesa. For concerns regarding regional communities, please refer to #735483472432594994 sub point 3.1 for a list of regional communities.

[civic sluice]

Hey i have this issue when i want to enjoy friends in CHEER PARK , what i can do ?

[balmy wolf]

The server is available, you should automatically be connected to Asia(Pakistan) if you chose asia and you are residing in Pakistan.

[regal fable]

@cyan citrus hello Sir what happened to my feedback

[cyan citrus]

No further information regarding it.

[regal fable]

Haptics feedback sir

[cyan citrus]

I know. We don't have further information regarding it.

[regal fable]

Sir please fast.

[cyan citrus]

Do you happen to have a video recording of the issue?

[storm flume]

Please avoid going off-topic, @stone hearth. You may have unrelated conversations in #chat.

[slim obsidian]

this happen when i try to login with twitter

[cyan citrus]

Try to clear game cache or install the Twitter application from the App Market. For further assistance with GameLoop, please visit their website: https://www.gameloop.com/.

[vague flame]

Any idea why this happens i have 1 gig wifi and device iphone 13

[twin current]

Will there be UC rewards for detectives in the game?

[cyan citrus]

Not at the moment, but you may provide your feedback regarding this through #996458713126797405 in compliance with the channel's guidelines, @twin current.

[night cloak]

My device name is-Realme Narzo 20 Pro..My device have 90Hz display but I get Smooth+Ultra as default..Can you please enable 90FPS or 60FPS option in the device

[celest shadow]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device is not listed below.

[night cloak]

But you can provide 60FPS

[quaint spade]

"Feature Club is unvailable" what should i do?

[cyan citrus]

Please perform a routine repair of the game from login menu and restart your device. If the issue persists, please reach out to the customer service in-game for further assistance or submit a report of the issue through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

Please elaborate or share a screenshot.

[cyan citrus]

Does that happen all the time?

[hybrid phoenix]

Hello PUBGM team

I have faced one issue in my account a few week ago

[vague flame]

It happened once before thats it

[vague flame]

And it was around 6-8 months ago

[hybrid phoenix]

I have report in Customer service but till now they didn't solve my problem Please help

Me

[cyan citrus]

Does that mean you are no longer facing the issue?

[hybrid phoenix]

I want to close Secondary verification from my Account but there is no have any option for closing and also no have region change option

[vague flame]

After i left that game i didnt go back on pubg but it must be gone

[cyan citrus]

It was most probably an issue with your network environment. If it happens again, please perform a routine repair of the game and reset your device network settings and see if it will make any difference.

[vague flame]

Appreciate it

[cyan citrus]

You can only close the secondary verification through your basic settings of the game. If you have trouble logging into your account, please reach out to the customer service in-game for further assistance. Regarding unavailability of region change option, it is not available for the accounts registered in European continent.

[hybrid phoenix]

I also contact many times in customer service I have chat screenshot but they said in ur have account GDPR region.If there is GDPR region then how we add Afghanistan phone number this is the question and now we want close Secondary verification because they make too much problem for me

After they didn't give me answer response

[cyan citrus]

We unfortunately will not be able to help you with such account related issues through the community in any way.

[hybrid phoenix]

In Basic settings there is no have any option to close it.

Then what I need to do

Where I need to go then?

[cyan citrus]

Only customer service can help you with your issue.

[hybrid phoenix]

I try my best in many times

But they didn't help me anything

[cyan citrus]

Again, not something we can help with through here. We only provide community support through this platform and we are not affiliated with the customer service, @hybrid phoenix.

[hybrid phoenix]

I need to go in customer service?

[cyan citrus]

Correct.

[hybrid phoenix]

Thank you I will try my Best

[cyan citrus]

You are welcome!

[warm heart]

Hello I am having issues with login to my pubg account as I recently factory reset my phone and redownload pubg but I haven't been able to receive the code to login

[cyan citrus]

What is the login method you are using, @warm heart?

[warm heart]

WeChat but it like sending a verification code to my number as it like new device sign in

[cyan citrus]

Do you have secondary verification enabled, @warm heart?

[warm heart]

Yeah I remember it was on before

[cyan citrus]

Do you have access to the phone number linked to the account, @warm heart?

[warm heart]

Yes but I don't receive the code

[cyan citrus]

Try to use the backup codes if you saved them before or try to receive the verification code at another time, @warm heart. If the issue persists, please reach out to the customer service in-game for further assistance.

[restive junco]

How many times do we get vouchers from our prime plus subscription it's one time in one subscription or we get vouchers after a week or two?

[urban comet]

When subscribing to prime plus, get all the voucher equal to 1200uc at once

[urban comet]

I mean the general voucher

[remote portal]

Hello

I recently ranked to Crown V but the problem is I never got my entry tag basically the thing that spins you around and says “ A Crown player has joined “

I tried playing matches ranked maybe it will give it to me but nothing happened

[honest cairn]

Hey is using gfx tools bannable? I'm just tryna play at better fps but idk if it's bannable and not tryna risk it

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @honest cairn.

[rancid mountain]

This guy is in your server, he was in ours until he left

Look at the abusive behavior

[rancid mountain]

Yes

[compact turret]

Why won't U guys help me with MY GEAR BEING STOLEN BY HACKERS?????

Why???

Falling on DEAF EARS

Hello support

[feral forge]

This is a scammer. You may refer to the announcement in #735483472432594994 for further information.

[compact turret]

Why won't you HELP ME GET MY GEAR BACK

I Pay good money to play this crap

Don't get Anything for it..thanks

[vernal echo]

Do you know when this popularity will come out

[night cloak]

stuck spot

[prime depot]

How do I know what my discord Id is

..

[compact turret]

#fade..
Go to main menu, ur ACC it's top lft corner

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #996546243859853424 in compliance with the channel's pinned instructions.

[ivory stump]

Hi I defeated the pharaoh but the achievement doesn't show

[feral forge]

Could you please try again? Remember to also take a screenshot or video recording, so if the issue persists, you can create a post in #996546243859853424.

[ivory stump]

Is solo pharaoh easier

Or same lives as squad mode

[feral forge]

I have not tried in other modes, so I am unable to answer your question.

[fleet wigeon]

Yes it is. I took 71 seconds at my first try. You only have to reach there immediately after the path opens or some other guy will go there.

Make sure to heal when your health is at 30/40 percent.

[ivory stump]

Kk

Thx

[true temple]

No one is replying on #copyright. I am really disappointed with Tencent my channel with 3 million subscribers will get permanently deleted just because of fake strike from Tencent.

[fleet wigeon]

Wait patiently..

[balmy wolf]

It will be available in this event that is going.

[balmy wolf]

You rewards for crown and this "A Crown player has joined" will be show up after season ends. New season is coming on 19 July (UTC+0).

[silver nimbus]

Hi

I need a information

anyone there ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @silver nimbus. Remember to read through #faq before asking questions in the support channels.

[silver nimbus]

can I use mobile cooler for competitive?

[feral forge]

Self advertising is not allowed in this server, please go through the server #735483472432594994 before you participate in this server, @north otter.

[feral forge]

What kind of mobile cooler?

[silver nimbus]

Normal mobile cooler my mobile is getting heat

[balmy wolf]

Yes you can because it can't effect gaming its just to cool down mobile so you can get a better gaming experience.

[cinder prawn]

Does poco x3 pro (120hz) give 90 fps? Mind only goes upto extreme but fps counter of poco says its on 90

@celest shadow

[coarse magnet]

Looking for a teammate. Dm me

[celest shadow]

Poco X3 including the Pro model are unable to access the 90 FPS option with Smooth graphics as it does not meet the minimum hardware requirements.

▫️ 90Hz display refresh rate
▫️ Snapdragon 865 or Dimensity 1100

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @coarse magnet.

[cinder prawn]

Which are the best mobile devices for pubg in pakistan

For 90 fps

[celest shadow]

You may try asking other players in #pubg-mobile for recommendations.

[manic pebble]

You should never give your password to anyone. No one needs your password to help you in any app/game.

[twilit rune]

the new season it's on 19th of July, right?

[manic pebble]

Is the Corrupted Resource Pack error fixed or do we still have to wait?

[manic pebble]

?

[junior birch]

The new Cycle 3 Season 7 will start on 19th of July.

[twilit rune]

thank you

[junior birch]

You are welcome!

[open ruin]

Before i had to on my screen recording to get proper 90 fps on iphone 13 pro max but now when i on screen recording 90 fps lag

[chilly spade]

Try decreasing the fps.

[devout ginkgo]

@celest shadow when is the new Ro

Rp

[balmy wolf]

19 July (UTC+2:00).

[devout ginkgo]

@balmy wolf not 18

[balmy wolf]

Nope. I8 July is last day of current season.

[devout ginkgo]

@balmy wolf i mean royal pass not season

[balmy wolf]

Same for Royal pass.

[devout ginkgo]

Says 18 not 19

Am@in Europe so its exactly that utc

[verbal warren]

https://youtu.be/dTlTT8YmqG4

Please Delete this from YouTube

<@&481161015728406538>
Sorry for disturbing, I don't know whom to contact, I've also reported the video on YouTube

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @verbal warren.

[stuck hull]

guys, I don't receive the access code to my email address to change the password. What shall I do?

[balmy wolf]

Its means royal pass will be from 6/18 to 7/18 and next royal pass will come on next day. 18 is the last day of this Royal Pass.

[rigid harness]

Release date of konisegg ?

[balmy wolf]

Keep an eye on #news

[keen karma]

Help? I’m having trouble fixing my corrupted resources. Deleting the data and reinstalling it doesn’t work. Deleting and reinstalling the game doesn’t work, clearing the cache doesn’t work, I can’t download HD icons or excitement pack…

[balmy wolf]

It will be fixed soon.

[keen karma]

That doesn’t work

[stuck hull]

guys, I don't receive the access code to my email address to change the password. What shall I do?

[verbal warren]

Did the video get deleted?

[verbal warren]

If not,
Link for the channel-

https://youtube.com/channel/UCmCXeVO2aNusCbEqiVS_hlw

[keen karma]

Has anyone fixed their corrupted resources? Or no answer for iOS users?

[celest shadow]

Can you please try repairing your game? Select the "Repair Resources" function before clicking "OK".

Once you have completed this step, please try downloading the resources one by one. For example, complete downloading "Recommended Resource Pack" first, before you start downloading "Classic Maps".

[keen karma]

I did. And it did not work for me

Repairing, deleting, clearing, uninstalling:reinstalling,

[celest shadow]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[keen karma]

Nothing has worked,

[verbal warren]

I can't fill the form @celest shadow

[storm flume]

Please contact the customer service for further assistance, @stuck hull. Refer to subpoint 5.4 in #faq for further information.

[verbal warren]

Done 🙂

[keen karma]

@celest shadow is this something they’re aware of and trying to fix soon? Or is it not a priority and won’t get fixed until next update? Bc I’d really like to know whether to hold my breath or walk away until it’s addressed. It’s embarrassing to not be able to put out an update without corrupt files…

[verbal warren]

Can you play with the same account in another device? @keen karma

[verbal warren]

Try contacting quendi

[keen karma]

@cyan citrus what’s the story with the corrupted resource packs?

Can I ask for a refund if I’m unable to use cosmetics I’ve bought?

[verbal warren]

Umm ya but not everywhere

[cyan citrus]

The issue has already been forwarded, but we unfortunately do not have any further information regarding this, yet. It will optimized in a future patch. Please wait patiently.

[cyan citrus]

Which cosmetic you are unable to use?

[keen karma]

Hahahahaja, so I have to wait for a FUTURE PATCH! Ridiculous

[keen karma]

Everything in the excitement pack lol

@cyan citrus dude, I have so many cosmetics that don’t function properly or don’t display, haha

[storm flume]

Please avoid going off-topic, @verbal warren. You may have unrelated conversations in #chat.

[keen karma]

And you’re telling me they’re AWARE of the corruption, but it’s NOT priority and we will have to wait MONTHS for a Future Patch?!! Hahahahahahaha

[verbal warren]

Ok

[keen karma]

You guys are awful.

The excitement resource pack (one of the ones that’s corrupt) is most older cosmetics, and many of mine don’t function properly… (my strange mummy backpack charm hasn’t rendered in 2 years)

[storm flume]

Please do not use languages other than English, @frozen zealot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[manic pebble]

months? bro what's wrong with you it will come in days

[keen karma]

They literally do NOT care if the things they sell even work

[cyan citrus]

This is not a discussion channel. Please use #chat.

[opal totem]

When does the new season start??

[vale plume]

Hello guys I need to ask a mod somthing important, the club feature option will be available in Europe region too or only in turkey?

@celest shadow @static sleet @cyan citrus any of you online?

[cyan citrus]

19th of July, 2:00 UTC.

[opal totem]

Thanks

[cyan citrus]

You are welcome!

[spiral light]

Hello guys I do have a problem my account was banned and I haven't done anything on otherwise I haven't met with hacker I haven't done anything so could you please search about this problem5262380007

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spiral light.

[vagrant mirage]

how to change region

@cyan citrus@celest shadow

[cyan citrus]

You can change your region through the basic settings of the game, @vagrant mirage.

[vagrant mirage]

@cyan citrus

[storm flume]

Please do not use languages other than English, @vagrant mirage. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant mirage]

what its solution

@cyan citrus

[cyan citrus]

What is the issue?

[celest verge]

What does it mean when my feedback get the ready on it ?

[vagrant mirage]

me forget 3rd link

@cyan citrus

[maiden pecan]

i had my number on but it doesn't give me any codes please help

[fading pike]

how can i fix this prblm ?

[balmy wolf]

Please try again after sometime or try using backup codes.

[vagrant mirage]

@celest shadow@cyan citrus

[maiden pecan]

what is a backup code?

[cyan citrus]

It is your own responsibility to safeguard your login information. If you have trouble logging into your account, please reach out to the customer service in-game for further assistance.

[storm flume]

Please do not use languages other than English, @tropic scaffold. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

If you have secondary verification enabled, you can manually generate the backup codes from your basic settings of the game. They can later be used to get access to your account in case you will lose access to the secondary verification methods.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tropic scaffold. Remember to read through #faq before asking questions in the support channels.

[vale plume]

Guys you here?

[cyan citrus]

Please elaborate.

[chilly spade]

@tropic scaffold you may contact Facebook support to recover your Facebook account.

Or if you want to unlink your facebook
Please contact in-game customer support.

[green hawk]

Good evening, I am a investigator, but I got a message saying that there are no cases that need to be reviewed now

please solve the problem

@cyan citrus

[balmy wolf]

It shows up when you reached daily limit of investigation videos.

[civic creek]

Scam

[green hawk]

When the season ends, do I have to reach the throne to become a renewed investigator?

@balmy wolf

[manic pebble]

no

[green hawk]

Thanks @manic pebble

[balmy wolf]

18 July is the last date and new season will start on 19 July UTC+2:00.

[green hawk]

I know

[balmy wolf]

This user isn't in this Discord server. Please block the user and report to Discord at https://dis.gd/report. For more information, you may refer to #735483472432594994 and next time use #discord channel for this type of queries. This channel is for issues related to PUBG Mobile.

[manic pebble]

19 july

English only

[deep bison]

I need an administrator from the game

[tardy crescent]

Please elaborate the matter here.

[deep bison]

I can't go to the metro royal

The reason is not written

Are there any Russian administrators?

[manic pebble]

What error are you getting?

[deep bison]

No error appears

I can provide a video

[small yoke]

Hello

Can i talk to someone from the support?

[balmy wolf]

Sure.

What's your query?

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference.

[junior birch]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @prime cargo.

[rigid harness]

We will get lucky medal for spending uc like battle ground mobile India ? In konisegg collaboration

?

Battle ground mobile India players recieved lucky for spending Uc

[prime cargo]

I couldn't do it

[junior birch]

What is the issue?

[prime cargo]

I'm not good at English

I only have some photos and videos

[junior birch]

You may keep an eye out on #news for future announcements and be advised that we only provide support for the global English version of PUBG MOBILE

[prime cargo]

I own channels for cheating on Telegram

[junior birch]

You can select the “Other” option, @prime cargo.

[prime cargo]

I will send some videos and you can do whatever you want

I just want to find a safe environment in the game

https://t.me/L9_Z3

[glad gazelle]

May i get help pls

@junior birch

[signal lagoon]

Hello is there anyone

[junior birch]

How may I be of assistance, @glad gazelle and @signal lagoon?

[signal lagoon]

I have a problem

[junior birch]

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #faq before asking questions in the support channels, @signal lagoon.

[glad gazelle]

I have been banned on this server on my over account for like a year or two is it possible for you can unbanned my other account?

[junior birch]

You can appeal your suspension by contacting an active moderator.

[signal lagoon]

I change my region to sweeden in season 12 but i dont know that it was a European country i want to change my region to pakistan but there is no option i am so depressed plssss help me my pubg id is 5766365036

[junior birch]

Due to the General Data Protection Regulation (GDPR), it is unfortunately not possible.

[signal lagoon]

Why

Plssss do something

Why it is not possible

😫

[signal lagoon]

Hello pubg

Can u Change my region to pakistan only 1 time plsssss my pubg id is 5766365036

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[signal lagoon]

I created my account in non European country

Plssss help me

Is there anyway

[manic pebble]

no

[old path]

Hi my phone as a 120hz display but i don't have 90fps can I know why? Or is there a list with all the phones that have 90 fps option

[cyan citrus]

What is your device, @old path?

[old path]

Galaxy A52s

[signal lagoon]

Quendi how to tranfer data

[cyan citrus]

You cannot do that, @signal lagoon. Please avoid being persistent after you have been answered.

[signal lagoon]

Is there any update coming ?

[cyan citrus]

It is a legislation issue, not something we can or customer service can help you with, @signal lagoon.

[cyan citrus]

What is your CPU model?

[signal lagoon]

Ok thanks

[delicate bay]

hi i need help please my account stollen and i have all approved can someone help please

[small yoke]

I have a problem signing in with my pubg account someone has changed the gmail and phone number and took it but i have the twitter account and it is working i want to remove the gmail and the phone number of that guy can you help me?

[delicate bay]

quendi hi please i need help

[old path]

Do you mean processor

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[cyan citrus]

Yes.

[signal lagoon]

Quendi who is the head

[old path]

Snapdragon 778G

[delicate bay]

please can u help i have approved purchase uc for the id and my account stollen by someone

[delicate bay]

but my account stollen i cannot log in anymore they change everything allready

[delicate bay]

and i contact support by email and no one answer me

but pub g they can help for that one its not working like that id its gone i cannot have it back pub support have to help for everything