questions

[dusty heath]

What does this mean? What tag

[idle gull]

I don't no what's happened but I can not get my reward

[odd thicket]

My phone is xiaomi mi 11t pro version 12 ram and internal storage 256 but it does not support 90fps I want to know what the problem is

[balmy wolf]

Just tap on it and select tag related to your post.

[dusty heath]

Ah cheers

[balmy wolf]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[balmy wolf]

Restart your game if issue not fixed then repair your game.If issue still persists than state your issue in #996546243859853424 channel.

[idle gull]

I have do everything but issue is still happen

Please help me I lost my money

[balmy wolf]

Please refer to any one moderator that is online.

[idle gull]

What's kind of moderator

Please bro help me

I am very poor

Please help me

[odd thicket]

My phone is xiaomi mi 11t pro version 12 ram and internal storage 256 but it does not support 90fps I want to know what the problem is

[cyan citrus]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6, @odd thicket.

[odd thicket]

My phone is xiaomi mi 11t pro version 12 ram and internal storage 256 but it does not support 90fps I want to know what the problem is

[balmy wolf]

Please refer to the above message.

[dense forge]

Is the birthday thing

1 month 11 days

Meaning, in 1 month and 11 days, or month 1 day 11

[balmy wolf]

Month 1 day 11

[dense forge]

Ok

[odd thicket]

Ok, thank you, I registered my problem on the site

[dense forge]

So if i say 8 month 11

August 11th

[balmy wolf]

Yup.

[balmy wolf]

You're welcome.

[stone mirage]

hi i need help and fix my keymap in pubg emoulator

[cyan citrus]

Please download the HD resource pack and switch your engine to DirectX+, @stone mirage. For further assistance with GameLoop, please visit their website: https://www.gameloop.com/.

[stone mirage]

thanks

[cyan citrus]

You are welcome!

[upper umbra]

My problem is this
My internet is 100% good
I cant log in it says like this in log in page

[cyan citrus]

What is your country and the device you are using, @upper umbra? Are you using Wi-Fi or mobile data?

[upper umbra]

My device : iphone X
I m using wifi

[candid musk]

My account is banned how i can contact PUBG i have proof that i have not cheated

[polar marsh]

Please refer to the private message from @polar marsh for further information, @candid musk.

[storm flume]

Please do not use languages other than English, @junior frigate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Got it! Thank you. To start with, please reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and see if it will make any difference.

[upper umbra]

Ok let me try

[junior frigate]

I have a pubg mobile account that was banned without violations. I want someone to review it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior frigate.

[upper umbra]

@cyan citrus still same
Nothing changed

[cyan citrus]

Can you try to switch your network from Wi-Fi to mobile data, @upper umbra? Are you able to perform a routine repair of the game from the login menu?

[upper umbra]

I tried everything.
Also i was able to do repair
But nothing is changing

[cyan citrus]

What is your country, @upper umbra?

[upper umbra]

I can log in to the game through
Turning of the wifi and turning
So i can go to log in page

[upper umbra]

Turkey .
All my freinds are good but i dont know why me

[cyan citrus]

Try this. Go to your device Settings > General > Background App Refresh and turn off that option. Turn it on again and restart your device, @upper umbra.

[upper umbra]

Oky

@cyan citrus no changes

[cyan citrus]

Try to change your DNS settings by referring to the instructions provided in #faq sub point 4.3, @upper umbra. If the issue still persists, you might need to reinstall the game again from the App Store.

[upper umbra]

I think it needs time to download
I will leave it when i m sleeping

[upper umbra]

I did that and re installed the game 4 times

[cyan citrus]

Please share a screenshot of your current DNS addresses, @upper umbra. Make sure to hide any IP address if it is visible.

[upper umbra]

How i can see dns ?

[cyan citrus]

Go to your device Settings > WiFi > Select the ‘i’ icon next to the WiFi network you are connected to, scroll down and select Configure DNS. Change the configuration from Automatic to Manual, @upper umbra.

[upper umbra]

@cyan citrus

[cyan citrus]

Change the configuration from Automatic to Manual. Select Add Server and add the following two DNS addresses for IPv4:

1.1.1.1
1.0.0.1.

[upper umbra]

I did it

[cyan citrus]

Try to open the game again, @upper umbra.

[upper umbra]

Even I deleted the game 4 times
🥹🥹🥹🥹

[cyan citrus]

Please share a screenshot of your current DNS settings, @upper umbra.

[glad vine]

why my account got banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad vine.

[cobalt compass]

Feedback To pubg Company.. Please return this skin. Many want to return.. and want to buy it again.. and Thank you very much

[celest shadow]

You may create a post in #996458713126797405 to share this.

[storm flume]

Please do not use languages other than English, @covert path. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[covert path]

Why my change can,t change

Why my region can't change

[balmy wolf]

Hello, @covert path ! There is no option to change the region in your account because your account is registered or created in the EEA regions, you either intentionally or mistakenly selected an EEA country while creating your character, or have switched your country to one of the EEA regions. Once you have to transfer your data into one of the EEA regions, there is no way to out due to the GDPR laws. So your only option is to create a new account or continue playing in the global English version of PUBG MOBILE. There is no other way to change your region. If you have any further questions regarding this issue, feel free to contact the in-game customer service.

[covert path]

But i want change region plz help me

[balmy wolf]

Unfortunately you cannot because of privacy matters.

[lusty plaza]

Iphone 13 pro max lag problems again

[balmy wolf]

You can report it in #996546243859853424 channel by making a post.

[turbid seal]

Hello my downloads are done but i can't choose them to play what's wrong?

[storm flume]

Please contact the customer service for further assistance, @covert path. Refer to subpoint 5.4 in #faq for further information.

[balmy wolf]

Restart your game if issue doesn't fixed then repair your game.

[turbid seal]

Ok thank you i will try

[balmy wolf]

You are welcome!

[cobalt compass]

There new way to type there i don't know how

[balmy wolf]

Just tap on "New post" to make a post.

[turbid seal]

It didn't work. Shall i delete those maps and download again?

[balmy wolf]

Repair your game have you did this?

[turbid seal]

I did

My friend also has that problem

[cobalt compass]

Not support android

[balmy wolf]

Then you have to wait until Discord makes it available on Android.

[balmy wolf]

Yes, repair these maps.

[cobalt compass]

You can Move my message there?

[turbid seal]

Ok let me try, tnx

[balmy wolf]

You're welcome and then tell me if it fix.

[turbid seal]

Ok bro

[balmy wolf]

Done, you can react with this emoji ( 👍 ) on my post to support it. If you can.

[regal fable]

Hello

[cyan citrus]

Hello! How may we help you, @regal fable?

[regal fable]

Haptics feedback feature ?

[cyan citrus]

Could you elaborate, @regal fable?

[cyan citrus]

The feature is not yet available for all the devices, @regal fable. Please refer to the pinned messages of this channel for more information:

#questions message.

[regal fable]

I am not able to use that feature my device also support .my device name is not in the list you have shown

[cyan citrus]

The interactive haptics system is currently only available for the devices listed in the pinned message, @regal fable. You may provide your feedback regarding this through the #996458713126797405 in compliance with the channel's guidelines.

[regal fable]

Sir my device realme GT master edition feature support.

[cyan citrus]

Refer to my this response, @regal fable.

[night cloak]

Will we have that event this season again where we could get 3 mythic in 3000 Uc?

Would we have the event where we got 3 mythic in 3k Uc like Jujutsu , Arcane , Evangelion ??? anybody know???

[unborn turtle]

i cannot collect my return rewards it just gives me this blank screen

[cyan citrus]

Could you please share a video recording of the issue, @unborn turtle?

[cyan citrus]

No information regarding this. You may provide your feedback abut the similar event you want to see in the game again through the #996458713126797405 in compliance with the channel's guidelines.

[stone hearth]

Just finished the update and now I can't open the app

@cyan citrus

[stray onyx]

I also have a problem with taking the reward on return

[cyan citrus]

Could you also provide a video recording of the issue, @stray onyx?

[night cloak]

Bruh i just Want to know will the event comeback where we collect point and get mythic for a little time let me send a screen shot of what i mean

[cyan citrus]

Are you always facing the game crash issue on startup?

[stray onyx]

@cyan citrus Yes, but I'm currently reinstalling pubg

[stone hearth]

@cyan citrus no until this update

[cyan citrus]

Please perform a routine repair of the game from login menu and try again. If the issue still persists, let me know.

[unborn turtle]

alright

[cyan citrus]

We don't have information regarding the return of such event.

[night cloak]

No I don’t mean the return i mean like we had event similer to this 3 season straight so did we have it now or not

[stone hearth]

@cyan citrus have preformed all standard methods of fixing and doing an uninstall and reinstall

[unborn turtle]

Still the same issue

[stone hearth]

@cyan citrus I will let you know as soon as I finish the download

[cyan citrus]

Please submit a report of the issue through #996458713126797405 in compliance with the channel's guidelines.

[cyan citrus]

Sure. Please take your time.

[stray onyx]

Ok

[vague ledge]

When PMCO retern again ?

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @vague ledge.

[vague ledge]

Thank you

[cyan citrus]

You are welcome!

[clear berry]

Any yall know for SURE which guns got buffed or nerfed?

[delicate bay]

i need someone from support customer service contact me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @delicate bay. Remember to read through #faq before asking questions in the support channels.

[clear berry]

When does new season begin?

[fiery plinth]

Excitement resource pack

*not downloading 😩

[cyan citrus]

Could you please share a video recording of the issue and mention the device you are using, @fiery plinth?

[cyan citrus]

Cycle 3 Season 7 will start on July 19.

[clear berry]

Thanks bruh

[cyan citrus]

You are welcome!

[empty frigate]

My account got banned 10 years ago by mistake!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty frigate.

[fiery plinth]

It's stuck on 58.93

I'm using Samsung

[cyan citrus]

Is there any other resource packs being downloaded at the same time, @fiery plinth?

[tranquil thicket]

mine was stuck for a while i repaired it on the log in screen then restarted my phone and downloaded everything one by one and it worked

[fiery plinth]

Nope that's the last one

[cyan citrus]

Could you please share a video recording, @fiery plinth?

[cyan citrus]

Try this as well, @fiery plinth.

[fiery plinth]

I did and it worked
Thank you so much ❤️

[prime depot]

@cyan citrus where do I proof of purchase from

[stone hearth]

@cyan citrus yep it did the exact same thing

[fickle basin]

Umm i pressed region change and it changed it to erangel any way to change it back without waiting

Like wy erangel an option i get 0 events and dont get half crates released

@cyan citrus any way to change it ir i suffer for a long time

[cyan citrus]

Could you share a screenshot of the basic settings of the game, @fickle basin?

[fickle basin]

1 second

Here

I live in erangel

@cyan citrus here ya go

[cyan citrus]

It is unfortunately not possible to change your region before the cool-down period is over, @fickle basin. I'm not why it is showing Erangel in region settings.

[fickle basin]

@cyan citrus when i installed pubg was in germany so i wanted ti change it to ma own country wich uk athen i saw i was getting no events and not getting half of crates when i logg in today it was erangel like how is that a region

Region should be automatic on persons country

U cannot chose that

[cyan citrus]

Can you try to perform a routine repair of the game?

[fickle basin]

Tryed

Still erangel

Thats wy i came here to ask

[cyan citrus]

You may submit a report of the issue through #925386893472981002 in compliance with the channel's guidelines or reach out to the customer service in-game for further assistance, @fickle basin.

[fickle basin]

Costumer assis in game is just a robot now

💀

Tryed it

Ill try issues nott hat it will help

@cyan citrus i dont have permission for issues

[cyan citrus]

Try it on a desktop client, @fickle basin.

[fickle basin]

I give up

Thx for not helping and for ur time

[hollow drift]

Emilia Character exceed experience is not being converted to BOX

[vast wagon]

when i shoot a enemy why no blood effect

[bronze idol]

Hello quick question, my friend that i play with all the time, isnt showing on my popularity list any reason why? does he have himself hidden? if so how can he enable himself to show on my list?

[cyan citrus]

Emilia and Anna characters do not have bonus supply boxes.

[cyan citrus]

Do you mean that you have different color effect than red?

[cyan citrus]

Did you block your friend before?

[strong cove]

How to clear recent account security activity?it shows my old device name?

[clear berry]

What was this reffering to?

[strong cove]

@cyan citrus

[cyan citrus]

It is not possible to clear it, @strong cove.

[strong cove]

See from February month onwards it showing?

[strong cove]

@quendi i am not login oppo and motorola from the past 3 months but its showing why?

[strong cove]

@cyan citrus

[modest grotto]

Check your security change ur passwords check device logins remove ones u don’t know.

[bronze idol]

nope

[modest grotto]

Also im having an issue where when im set to free to team up it force accepts invites when i don’t accept them, for example i fell asleep and i woke up to a match already played. My mic could of been on.

It’s happened multiple times before i fell asleep I was checking settings and shop then next thing i know im in a random person’s lobby

[prime depot]

Quendi help, how am I supposed to unlink hackers phone number without having a purchase

[onyx plover]

@cyan citrus when will come Pharaoh's suit ? tonight or tomorrow ?

[potent parrot]

انا حسابي تم اختراقه وتم اضافه رقم هاتف في الحساب انا اريد فك ربط رقم الهاتف في أسر وقت ممكن
I'd: 5132387556

[storm flume]

Please do not use languages other than English, @potent parrot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pliant pagoda]

I have questions my mythic fashion count is 32 but there is 29 showing in my mythic fashion achievement pls help asap

[potent parrot]

My account has been hacked and a phone number has been added to the account. I want to unlink the phone number as quickly as possible
I'd: 5132387556

[night cloak]

Sameeee😭

Today

[deft wren]

Hi my acc has baned with no reason i didnt do any thing wrong in the game
Id: 5264934465

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deft wren.

[night cloak]

@polar marsh My accounts been hacked

[bronze idol]

Hello quick question, my friend that i play with all the time, isnt showing on my popularity list any reason why? does he have himself hidden? if so how can he enable himself to show on my list?

[potent parrot]

My account has been hacked and a phone number has been added to the account. I want to unlink the phone number as quickly as possible
I'd: 5132387556

[hazy kayak]

Hi, my screen will shake after i press some buttons long time. I can feel frame drop very quick. does anyone know how to fix it? device: iphone 11. version ios 16

[vast wagon]

my effect is red but i cant see when i shoot enemy no effect

[storm flume]

Please contact the customer service for further assistance, @potent parrot. Refer to subpoint 5.4 in #faq for further information.

[green belfry]

When will new season start?

[clear berry]

19th

[safe tundra]

id : 571441230
Hello sir, my account just got hacked. the person who steal my account unbind my google and change it, so currently i cant log in back to my previous account and when i did, it changed into a new guest account. i really need help please, i lost my phone number and link email account. but my google are binded
email : [e-mail]

[compact turret]

Hello support
I was told once METRO ROYALE was bk on ,that all my PREVIOUS PROGRESS WOULD BE THERE...
ITS NOT WHERE IS IT

[potent parrot]

My account has been hacked and a phone number link has been added and I want to unlink the phone number
ID : 5132387556

[safe tundra]

this is the proof when my acc was hacked, i have access to google but not the rest

[vast wagon]

i cant enter metro royale like 3 month
now when i click metro royale its says nothing and i cant enter 3 month old moderators saying wait and later 3 month its not fixed

[safe tundra]

hello sir, how can i press customer service when the hacker unbinded my google account. and currently i dont have any access to enter that account anymore?

[compact turret]

Hello guys .
I uploaded the new update
And ALL MY PREVIOUS PROGRESS IN METRO ROYALE HAS GONE.!!
I WAS TOLD THAT ALL MY PREVIOUS PROGRESS WOULD BE RESTORED..
WHERE HAS IT GONE????

[versed hare]

I was logged out of pubg mobile and when I logged back in it removed my FB profile picture. When I tried to activate it. It said "you have been restricted from using an avatar from third party source". Now I'm supposed to wait till the 21st. Is there someway to appeal it? And if not then what happens after the 21st if I don't change my profile pic. Does it then restrict me again?? The picture is of me.

[compact turret]

This is my Screen shot of the msg I received from U guys.
I lost all my previous work & progress in METRO ROYALE.
I was told by U guys that I would get it all back.!!!!
Where is it.
U have to start All Over again

[vast wagon]

metro reset by7 week 1 @compact turret

[compact turret]

They told me I would get it back

[vast wagon]

u cant get it back

all people have reset

[feral forge]

This is a scammer, please report the Discord user to Discord's trust and safely. Please keep in mind that for account related issues, only the in-game customer service can assist you, @compact turret.

[vast wagon]

@feral forge can u help?

[storm flume]

Please contact the customer service for further assistance, @safe tundra and @versed hare. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Could you please provide a screen recording?

[vast wagon]

1sec

[versed hare]

For the customer service I couldn't find the appropriate section that was related to my inquiry. That's why I posted it here. If you could let me know which one is the best to submit. I'll gladly do it.

[compact turret]

That's this page

Support

[versed hare]

Huh?

[compact turret]

@feral forge
This is the page for help... SUPPORT

[feral forge]

Could you please provide a screen recording here or in #996546243859853424?

[versed hare]

Hey Nadia can you help me with my previous request. I'll submit it to customer service I just don't know which category to select.

[vast wagon]

@feral forge

its says beta server now its says nothing

[feral forge]

We are only volunteers to moderate this Discord server, we are unable to assist players with account related issues here on Discord.

[vast wagon]

and cant enter

[cunning crest]

@feral forge is there an actual fix for cursor lock problem yet ?

[feral forge]

Could you please try to perform a routine repair from the login menu of the game? And if the issue persists could you please post it in #996546243859853424?

[feral forge]

Emulator?

[vast wagon]

what i repair maps or game

[cunning crest]

yes

[feral forge]

You already selected the routine repair option?

[feral forge]

We mainly provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[vast wagon]

i do it but its still same

i report many times in pubg mobile

[feral forge]

I do not think there is such option to hide yourself from other's popularity list. Is that player in your friend list, and what popularity they have gave you?

[vast wagon]

but they cant do anything

[feral forge]

Have you also tried to reinstall the game?

[vast wagon]

i tried

but cant enter still

[feral forge]

Could you please post it in #996546243859853424?

[vast wagon]

okay

i cant say anthing in #996546243859853424

[feral forge]

You need to make a new post in order to start a new conversation.

[vast wagon]

i make new post but i cant send any message

can u make then i enter?

[feral forge]

You will need to first put a title, and then the issue that you are facing, then screenshots or screen recording related to the issue, and then choose the category. Remember to click on the i before making a post, to include all the necessary information.

[vast wagon]

how

[feral forge]

A thread is not the same as a forum post, @vast wagon .Click on #996546243859853424, then you should be able to create a new post there.

[prime depot]

@feral forge where do I get proof of purchase

[gritty dagger]

Hello PUBG Support Team My account has (5214601018) been blocked In PUBG by mistake and I need your help to fix that Wrong (prohibited for 10 years). I didn't use any kind of Hacking or trying to cheat in any games so I think you should Review recent activities in my account and ensure that I have paid enormous money into my account US dollars (2000) Nothing to block my account, all information has been included, Hope you will verify this issue as soon as possible. Thank PUBG Team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty dagger.

[stray onyx]

Why am I not receiving a secondary verification confirmation code on my phone?

[balmy wolf]

Have you entered the correct number?

[night cloak]

Hello dear pubg team and Tencent team many hacker daly hacking video upload but daly no action. I allready use your report website but you very delay action in hacking video so plz hacking video ban fast. tnx my English week

[balmy wolf]

Refer to #copyright channel for community related queries.

[jade nest]

@celest shadow is the delete account option in PUBGM available for everyone now?

[hot pilot]

There is an error in Sir Pubg Mobile and it is not only in me but all over Pakistan it is like we change the password of Pubg mobile number
So no message and no OTP OR Code comes from Pubg Mobile And tell me on what date this problem will be solved

Please pubg mobile team contact me and fix my verification problem

[balmy wolf]

It's available only for accounts created in EEA regions.

[jade nest]

If you are unaware about anything then you should not answer,that is why i mentioned Piston Specifically.

[balmy wolf]

You can make a post in #996546243859853424 channel to share this.

[balmy wolf]

Ok lets see. Btw iam aware so i reply you i did not give you wrong information.

[jade nest]

As i said don't answer

And you think i am not aware about EEA region?

[hot pilot]

There is an error in Sir Pubg Mobile and it is not only in me but all over Pakistan it is like we change the password of Pubg mobile number #996546243859853424
So no message and no OTP OR Code comes from Pubg Mobile And tell me on what date this problem will be solved

[jade nest]

Look at my question

[twin quest]

I have a problem in the lobby I don't see the download button in the top corner

[vagrant tulip]

This is not correct, don't spread wrong information.

[jade nest]

^^

[balmy wolf]

Restart your game.

[night cloak]

@balmy wolf tnx

[balmy wolf]

Ok sorry its my fault.

[twin quest]

same

[balmy wolf]

You're welcome.

[balmy wolf]

Restart 2 or 3 times it will be fixed. If you didn't fixed then repair your game.

[twin quest]

Ok

[ivory stump]

if you enter a match while there's 3 mins left on your 2 times xp card, will the card still be in effect since your match probably lasts more than 3 mins

[hot pilot]

Hello @balmy wolf please first fix my this problem from many months

Don't receive OTP So Forget Password Why This Problem from 3 months

[compact oar]

Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[balmy wolf]

Please don't share your personal number.

[balmy wolf]

They will effect for 3 mins.

[ivory stump]

damn ok thx

[hot pilot]

@balmy wolf SIR i am very angry or unlink phone number or send me otp because my account hacker access

[balmy wolf]

Refer to the message sent by Zeynab.

[cyan gust]

Where do I want to report live hacking?

[ivory stump]

you want to report it in the game

or do ym live as in twitch stream and stuff

[cyan gust]

Yes I want to report because this player is live streaming and using hack

[balmy wolf]

Online PUBG MOBILE cheating content is not to be reported here, but through https://bit.ly/3soBavK.

[pliant pagoda]

any advise pls

[balmy wolf]

How many mythics you have instead of mythic vehicles skins ,e-motes?

[pliant pagoda]

excluding emotes and i dont have mythc vehile skin

i have pure mythic outfits is total 32

byt in my achivement progress its only 29

Extra 3 are not counted

i think its gltched

[balmy wolf]

Can your share a recording in which you have 32 mythics and share a screenshot of achievement?

[pliant pagoda]

i have ss

wait give me few min

[balmy wolf]

Ok.

[pliant pagoda]

@balmy wolf

[balmy wolf]

Maybe you have other mythic things except outfits.

Can you share a recording of all your 32 mythics?

[pliant pagoda]

Okay

@balmy wolfunfortunately u ar absoulltly right

i have counted but its showing only 29\

then y thats came like 32 and all

i still ddint find other 3

m so confused buddy

[balmy wolf]

Have you have any mythic emote?

[pliant pagoda]

Yes a lot of

[balmy wolf]

Mythic emotes didn't count as mythic.

[pliant pagoda]

almost 15

yeah i knw that

but still y it came like 32

[balmy wolf]

Can you please share a recording?

[pliant pagoda]

kay wait

[balmy wolf]

They can be headgears?

[pliant pagoda]

see but the counting is still 29 then y its showing as 32 whn i got mythic i don knw

@balmy wolf

[signal sparrow]

Is there a way I can recover my pubgmobile account which was linked to my Twitter but now I deactivated my Twitter?

[balmy wolf]

Have you gotten that mythic crystals in flame wraith set and majestic cavalry spin?

[pliant pagoda]

oh yeah ur correct i forgot it 😁

in majestic cavalry set got 1 crystal

but other 2 i don remember

[balmy wolf]

They will ne counted as mythic and now they expire so its showing that you have 32 mythics.

[pliant pagoda]

lol xD

Thank u so much sir

This things shoulbe removed rom game and should not be counted it came so much msunderstandig to ppl

[signal sparrow]

Is there a way I can recover my pubgmobile account which was linked to my Twitter but now I deactivated my Twitter?

[pliant pagoda]

Thank u so much

[versed hare]

Can anyone help me?

[flat cargo]

Hi, where can I find the patchnotes for this updates and what were the adjustments made to the guns?

[thorn garnet]

bug

I have loaded a bag

[jade nest]

Watch from 2:27
https://youtu.be/cTxGk6asx6w
If you wanna read then https://pubgmobile.live/patchnotes

[flat cargo]

Thank you

[balmy wolf]

Feel free to report bug in #996546243859853424 channel.

[balmy wolf]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak . Remember to read through #faq before asking questions in the support channels.

[upbeat pendant]

@lime juniper Yo big dawg, you free?

<@&481161015728406538> <@&639889499718942720> Take a look at the feedback

Madness

[static sleet]

What is wrong with the #996458713126797405 channel? In regard to your inquiry there, please contact the customer service in-game for further assistance with compromised account issues. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[upbeat pendant]

I meant take a look at my feedback dawg

[static sleet]

Your feedback has been received.

[balmy wolf]

You can feel free to give your feedback in #996458713126797405 channel.

[upbeat pendant]

Cool, now pass it through out all the Staff

And do something

[torpid canyon]

every new update phone is lagging, do we have to buy new phone to play pubgm all time?

[vagrant tulip]

There are alot of other links that the game offer such as Email link which is independent to the game only. If your account is only linked to a social media link and you lost that link there is no way to recover your account at all. I suggest making a new account and make sure to link more then 1 social media account to avoid losing the account.

[upbeat pendant]

Yo my man do you even hear your self?

[vagrant tulip]

You need to upgrade your device every once in a while to keep up the best performance for the game. Basic tips for the lag issues can be found at subpoint 4.6 &4.7 in #faq

[upbeat pendant]

I’ve been an executive administrator to other communities, many games and if someone had an issue logging to the game or the server we would immediately take actions. Wich means that you guys do have access to account details, manage to get my details and do something atleast

Or just pass it through someone higher than you

[limber mortar]

hello guys, I hope you are all well, did gameloop dev team fix the issue of keys with OpenGL??

[torpid canyon]

i guess i have to wait iphone 14 then. currently im playing in iphone 13 pro. thanks for your support. It helps alot.

[upbeat pendant]

4 years of gameplay going just simply going out to the trash can

That’s what you guys mean, right?

[vagrant tulip]

Please be advised that the moderators are not able to provide technical support for account issues. You may contact the customer support In-game regarding your issue.

[upbeat pendant]

The support ingame its just a bot

I need someone with real answers to my issue LMAO

[vagrant tulip]

We mainly provide community support only for the mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[torpid canyon]

same man, 4 years of game and we get only bugs and glitches in the game.

[upbeat pendant]

Exactly, and they are totally chill about that

Madness

[vagrant tulip]

I did answer you and you're not accepting my answer so i guess you may look for an answer from someone else.

[upbeat pendant]

But did it solve my issue, i guess not

[vagrant tulip]

Well your issue got no fix here. The only way to fix your issue is to recover your Facebook account.

Anyway have a good day bye

[upbeat pendant]

What if my fb account stays disabled

[vagrant tulip]

Then you loss your pubgm account and any other account that is associated with your Facebook account.

[upbeat pendant]

Im out of words rn

[torpid canyon]

better reach out to technical team man. I don't think so anyone can help here. ig this is community support is only for moral support not for in game support.

[upbeat pendant]

How can i contact them though?

Give me an email

Phone number

Anything that helps

[vagrant tulip]

Technically you can't really contact the support since you lost the ability to enter your game account and if you did contact them from any other account the answer will be to login into that account or recover your Facebook link. Anyway you may try sending them an email
[e-mail]

That's the old email.

[torpid canyon]

noted

see this guy is working hard! give this man promotion.

[wide dove]

Help

[upbeat pendant]

Aight g thanks

[wide dove]

Wtf me account linked only in discord and I can't login in it

[vagrant tulip]

You mean you can't find the discord link on the login screen right?

[wide dove]

Yes

And me account only linked in discord

[hollow heath]

What all guns receive buff ? There is no mention in patch notes

[vagrant tulip]

In this case you need to download the game from PUBGM Main website since the discord link isn't available to the store version.
Here you go download it through this link: https://pubgmobile.live/apk

[wide dove]

I downloaded it from play store

[vagrant tulip]

The store version will not be having the discord link.

[wide dove]

Oh

I will download it from pubg link then

[vagrant tulip]

Great, Have a good day.

[wide dove]

Site not load

[vagrant tulip]

Try copying the link and pasting it in your main browser not the discord browser.

[wide dove]

Ok

[wide dove]

Yes its worked ty

[vagrant tulip]

You're welcome.

[wide dove]

It's to low download I waited 5 minutes and only 10kb downloaded from 500mg

When I download it's from Google store it's take 2 minutes

[vagrant tulip]

I just tried on my end and the speed was great. You may deal with this issue with your isp.

[wide dove]

Me IP is Germany

I'm living in Germany

Me speed internet 70mg per a sec

[vagrant tulip]

You may retry downloading the file again or restarting your router.

[small narwhal]

@lime juniper I didnt got new update in iOS tried everything

😠

[vagrant tulip]

What is the region of your app store ?

[small narwhal]

USA 💪

[vagrant tulip]

Can you take a screenshot?

Of pubgm

[small narwhal]

Screenshot for what?

[vagrant tulip]

Pubgm the app itself

[queen basin]

@lime juniper purchasing ingame issue

@lime juniper purchasing issye plz help me

[storm flume]

Please contact the customer service for further assistance, @queen basin. Refer to subpoint 5.4 in #faq for further information.

[balmy wolf]

We are unable to assist with payment related issues here. Please contact customer service in-game for that. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer support.@queen basin

[craggy lynx]

Please help me

I have a problem in Metro Royale mode

When I killed the boss

Click the "assign" button

"There are too many advanced props that have not been assigned at present" is displayed

Cause I can't get my booty

@lime juniper

Please note that this bug will seriously affect the game experience of players

Thanks

@vagrant tulip

[coarse meteor]

i have a problem which effects my game experiance
when playing the game the sound looks like it comes after the shot by 0.5 second
though my headphone and my settings is right and i tryed two of the voice channels located in gameloop setting but still my problem wasn't solved and the sound still comes late
<@&481161015728406538>

[celest shadow]

Please provide a video recording of your issue so we can understand it better.

[craggy lynx]

@celest shadow please help me

[celest shadow]

You may seek further assistance related to GameLoop via their website.

▫️ https://www.gameloop.com/

[celest shadow]

Please refer to my message above.

[craggy lynx]

😫

Is screenshot OK?@celest shadow

My game language is Chinese

What should I do?

[celest shadow]

If you do not mind, you can change your language to English and record a video highlighting the issue you faced.

[craggy lynx]

😭

tomorrow

[cloud sinew]

Hellooo … i play pubg mobile but i m going to india in few months… how can i transfer my original id to bgmi??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cloud sinew.

[karmic oak]

How do I change region? I wanted to change my region to North America in main menu, settings but I don’t have that option. I see everyone have the change region option except in my account. Why is this?

Device: Asus rog 3 & iPad Pro 11
Country: Finland
ID: 5256645350
Connection: Wi-fi

[cloud sinew]

So what i should do?

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[karmic oak]

Why is this?

[cyan citrus]

Due to privacy reasons, you cannot transfer your data, @karmic oak.

[bronze idol]

Yes they r on my friends list and we have played for a long time trading bikes n other things, so he he should be number 1 on my list but he isnt anywhere on it.

[vast wagon]

i

[night cloak]

One message removed from a suspended account.

[cyan citrus]

Hello! How may we help you, @night cloak?

[night cloak]

One message removed from a suspended account.

[cyan citrus]

Could you please add more details, mention your country and the device you are using?

[night cloak]

One message removed from a suspended account.

[cyan citrus]

For how long have you been facing this issue? Could you please share a screenshot or a video recording?

[night cloak]

One message removed from a suspended account.

One message removed from a suspended account.

[cyan citrus]

Please ask your friend to provide a screenshot or a video recording of the issue.

[karmic oak]

Sounds like geographical racism.

[celest shadow]

For accounts in the European Economic Area (EEA), the option to change countries or regions will not be available to you due to the General Data Protection Regulation (GDPR). We hope this information helped you understand the situation better, thank you.

[karmic oak]

So other countries data privacy doesn’t matter? Lol

[safe temple]

why is 2.1 update recommend resources pack not downloading? now my graphic quality like garbage. anyone know how to fix it ?

[celest shadow]

Note that the GDPR is a regulation in EU law, therefore PUBG MOBILE is not able to transfer your data to a different country. Thank you for your understanding.

[celest shadow]

Sorry to read that you faced this issue. Please share this in #996892767521341533 and include information about your numeric user identification, server, device, network and country, and a video recording.

[safe temple]

thank you

[turbid seal]

@balmy wolf sorry bro i forgot to say last night. it worked thanks

[balmy wolf]

No problem,You're welcome.

[balmy wolf]

There is no way to transfer your id into BGMI,The last date to transfer data was 31st December 2021.

[karmic oak]

@celest shadow @cyan citrus

[ocean eagle]

This is a scammer @karmic oak
Please report this to #discord and consider Blocking such users.

[karmic oak]

I know lol. I got it right after I messaged here and got replies from mods.

Blocking wont help. They have many accounts.

They need to be blocked from this server completely

• that link what they are operating.. some people might be more naive than me and believe it..

[balmy wolf]

This user is not in the server you have to report it to discord.

[forest ravine]

Hi

[cyan citrus]

Hello! How may we help you, @forest ravine?

[keen river]

My account bann

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen river.

[forest ravine]

Sir i want my previous year chats on-game pubg mobile.

Is it possibale?

[cyan citrus]

Do you meant the private chats with other users, @forest ravine?

[forest ravine]

Yes with my friend.

Private chat

[cyan citrus]

It is not possible to retrieve such information manually, @forest ravine.

[forest ravine]

Sit but i need it.😭😭

[cyan citrus]

You may try to contact the customer service in-game and see if they will be able to help you out, @forest ravine.

[forest ravine]

Missunderstanding creat with me to my friend and that is cleared with that chats

[cyan citrus]

We unfortunately will not be able to help you with this through here. Please refer to my previous response again.

[forest ravine]

Ok sor

Sir*

[zinc silo]

I lost my account on transfer

[forest ravine]

But any solution?

[cyan citrus]

Refer to my this response again, @forest ravine.

[cyan citrus]

Please elaborate.

[forest ravine]

Ok sir thnk u.

[cyan citrus]

You are welcome!

[zinc silo]

I lost my account on transfer to India version

On july 2021

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @zinc silo.

[zinc silo]

I ask pubg India.. there are say ask global

Check my email msg

I trying to recover so many months.. but no use in-game chat

[spice dawn]

how to report someone he is use no recoil

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @spice dawn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[spice dawn]

thanks

[left prism]

For the shotgun or sniper master achievement, does it count if we do it in arena or it’s only by classic ?

[ivory stump]

hey

when does the leaf next to my username disappear

I'm alr level rare

[ivory stump]

only classic

[cyan citrus]

How may we help you, @humble wolf and @green ether?

[green ether]

I did not receive the secondary verification code

[cyan citrus]

Please try again at another time or try to use the backup codes, @green ether. If the issue persists, please reach out to the customer service in-game for further assistance.

[humble wolf]

My account was unfairly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @humble wolf.

[desert ore]

Hi. My account is hacked. Can I get help here ?

[green ether]

How can I get backup codes?

[ivory stump]

nope, you need to go to in-game support

[desert ore]

Yes I do it 2 times send them all information and finally they closed chat. This why I ask here real help

[shell sierra]

سلام عليكم

[ivory stump]

hmm, wait for a mod to come

I'm not an expert on account stuff

[shell sierra]

Hey guys I have some problem in my account now I'm from middle east okay I dont have region to change any country

[desert ore]

🙌

[tender rapids]

Hello

Is there any way i can contact the game support out of the ing support

[shell sierra]

So what I can do for that

[tender rapids]

Do this channel have real ppl that reply ?

[desert ore]

We are all real lol

[tender rapids]

So anyone to give me some hope or help me

I'm sick of the ing auto replies

This is my first time having an issue, and I'm so disappointed about how no one even trying to help me

[desert ore]

Same also waiting for the mod answer

[desert ore]

👍

[tender rapids]

After i played on the emulator

I got 3 bans in a day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender rapids.

[cyan citrus]

Could you please share a screenshot of the last response from the customer service?

[left prism]

Thank u

[desert ore]

Yes sure just 1 min

@cyan citrus

[cyan citrus]

Do you have access to any of the login method connected with your account, @desert ore?

[hazy kayak]

ok

[desert ore]

Yes I can’t login game anymore but my WeChat still linked my account. Hacker just changed my email and now when I try login I see him number phone and they ask verification code

[normal bone]

‌‏My account was banned 10 years by mistake.

I've have been playing this game since the fourth season. I spent a lot of money on it. I have never been banned and my ban record is clear. I have never cheated or used cheats. I have been a loyal player of Pubg Mobile and have never violated the rules. I have spent over $25k on my account and would never risk banning my account. To receive a 10 year ban without violating the rules and having a clean ban record is extreme and unsupported. Please remove or reduce this period as I have not violated any rules

My official account on Facebook: https://m.facebook.com/profile.php

My official Twitter account: Twitter.com/reez3101

My account ID : 5322053085

My account name: ĪROMA

Please take my request into consideration and review properly and open my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal bone.

[cyan citrus]

You should not select the option that you do not have access to your account, @desert ore. In that case, the conversation will end up being closed and you will be redirected to the customer service of your social media accounts. Please use a different option when you are recording your issue through the AI to connect with a customer service representative.

[desert ore]

Okay I will try. I just have 1st time any problem with my account and I’m so tired try to get help I can login my account more 2 weeks 🤧🤧🤧 but ty I will try again 😔😔

[cyan citrus]

Please continue with the customer service and provide them with all the required information and they will be more than happy to help you with your issue. We are unfortunately unable to help players with compromised accounts through the community.

[desert ore]

Thank you for responding anyway 🥺

[cyan citrus]

You are welcome, @desert ore!

[desert ore]

☺️☺️

[cloud sinew]

@balmy wolf so that means whatever i m spend money on this is waste?

[green ether]

How can I get backup codes?

[vagrant tulip]

The backup codes are generated manually from the settings in your account.

[vagrant tulip]

Can you clarify your question please?

[green ether]

@vagrant tulip I can't login to my account until I can get the codes

[vagrant tulip]

If you didn't have those codes already before getting locked out you won't be able to get it.

[dawn ravine]

There is a glitch when open then map .. when map is opened then click on backpack icon its not disappear as usual!

[vagrant tulip]

Can you record a video ?

[dawn ravine]

Yup

Wait

[vagrant tulip]

It doesn't seem like a bug you're just opening the bag while the map is open?

[dawn ravine]

Yup

And it didn't disappear

Before the update it was disappearing when its open

[chilly spade]

You can provide your feedback in #996458713126797405.
Keep in mind this is not a glitch.

[dawn ravine]

What is that then?

[chilly spade]

Nothing, they just removed to dissapear the map.

[night cloak]

Help me

[chilly spade]

Connect a mobile number to your account to change the region.

[coarse meteor]

my problem isn't in gameloop , its at pubg mobile it self , i told gameloop support about my problem and they gave me solutions and i did them all and it turned out that the problem is in pubg mobile it self , so what should i do <@&481161015728406538>

[dawn ravine]

Thats not good

[balmy hemlock]

Halo

Help me

[green ether]

Help me

[sinful storm]

pubg customers

Hello Babji, my social media account has been disabled. I want to restore Babji's account using the ID and I have all the information about my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @balmy hemlock.

[storm flume]

Please contact the customer service for further assistance, @sinful storm. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @green ether. Refer to subpoint 5.4 in #faq for further information.

[desert ore]

Unfortunately, to my appeal, the bot provides me with unsuitable options for solving my problem. Communicating with the bot will not help me how I can still get help. It is just very disappointing when you spend money on the game you have all the necessary payment checks and all the information about the account and still you cannot return your account. How do I get help without useless chat with bot? 🤖 😔 this possibly back account or I just don’t need waste my time? 🤧

[meager pumice]

In which map i can found new weapon from drop

[meager pumice]

@static sleet

[regal fable]

Hello please help

[vagrant tulip]

State your issue.

[vagrant tulip]

Erangel

[meager pumice]

Without mod or with mod?

[vagrant tulip]

It should be both as it's said in the patch notes an Airdrop weapon.

[uneven crown]

Long wait times for matches today. 10+ minutes no matter the mode. 😩

[meager pumice]

Thank you

[vagrant tulip]

Which mode ?

Solo or duo or Squad and which server?

[regal fable]

2.1 update bug.

[vagrant tulip]

That's not stating what is the issue.

[uneven crown]

Currently 8v8 arena

[vagrant tulip]

I guess you use Emulator?

[uneven crown]

Huh? No. On my iPhone.

[vagrant tulip]

That's weird, Can you make sure that matching language is turned off ?

[uneven crown]

Already checked. It is off.

[regal fable]

The game is getting stopped while the game is going on, it is also crashing again and again

[vagrant tulip]

This issue is due that there isn't enough players in the server you're currently playing at. I highly suggest using Europe server as NA server have the least amount of players.

[fringe orchid]

Hey

[vagrant tulip]

You may also report this issue in #996546243859853424 in accordance with the channel guidelines.

[night cloak]

I can't login to the account it gives this error

[vagrant tulip]

What's the current version you're having now ?

[uneven crown]

This happens no matter the mode and map I use. All of the sudden on a Thursday there aren’t enough players when it takes less than a minute any other day?

[vagrant tulip]

What's the error it's showing?

[fringe orchid]

Can i ask

What is thia glitch

[fringe orchid]

What is this glitch pubg

[regal fable]

2.1

[fringe orchid]

What is this glitch pung

Pubg

[vagrant tulip]

You have to keep in mind that the update has just been push before couple of days, Players may not yet have updated their game.

[vagrant tulip]

Please use English language in your game.

[fringe orchid]

Whats this glitch with enemy 🥺😭

Anyone ans me

[night cloak]

When logging in to facebook, it gives an error that you need to connect your mobile phone number to perform this operation.

[vagrant tulip]

Can you take a screenshot ?

[scenic bison]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scenic bison. Remember to read through #faq before asking questions in the support channels.

[scenic bison]

Can't login

Can't receive verification code on mobile

[balmy wolf]

Please try again at another time or try to use the backup codes, @scenic bison . If the issue persists, please reach out to the customer service in-game for further assistance.

[scenic bison]

Customer service in game can't help

How to find backup codes

[balmy wolf]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[balmy wolf]

The backup codes are generated manually from the settings in your account.

[scenic bison]

are you from support team?

[storm flume]

Please do not use languages other than English, @proper orchid. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[proper orchid]

I want to go back to the global version

[balmy wolf]

Iam just a helper and i know about that issue that Why iam helping you. If you have any problem by getting help from me you can refer your query to any one moderator that is available online. They will help you.

[balmy wolf]

Which version you're currently using?

[proper orchid]

Vietnam

[balmy wolf]

As far as i know there is no way by which you can transfer your id to global version but if you want you can confirm this by any available moderator.

[proper orchid]

Can you help me with that

I have been struggling with the Vietnamese version since 2019

[balmy wolf]

Iam helping you and iam telling you that there is no such a way by which you can transfer your id into global version.

[balmy wolf]

If you have any problem with vietnamese version you can refer to that version server.We provide community support only for the global English version of PUBG MOBILE here.

[proper orchid]

thanks brother

[balmy wolf]

You're welcome!

[night cloak]

Help

@vagrant tulip

[vagrant tulip]

I suppose your account was hacked amd the customer support removed the 2fa ?

[night cloak]

Yes

There is a facebook login but it says so when logging in

what should I do

@vagrant tulip

[vagrant tulip]

I see, first of all report this issue in #996546243859853424 with all the evidence you got and screenshots of the customer support removing your 2fa and your information device, network, id, server and country. After that contact the customer support In-game amd let them know about the issue. This isn't an issue we can help you with here.

[manic oasis]

I need some help

I login for first time to the game via linking my discord account

But after couple minutes login from discord option was not in the login tab

[celest shadow]

After the update, it is only available to EEA regions and iOS users. App Store requires this, hence the new change.

[celest shadow]

As of now, you can only login via Discord if you have downloaded the game from the official website.

[storm flume]

Please do not use languages other than English, @green ether. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[green ether]

Guys, I want a solution, please...
I was linking my account to my Mobily number, and I did the two-factor authentication, and I came to delete the game and download it again, so I started, and it took a lot of space for me.

When I log in I don't get the verification code

What can I do

[unborn urchin]

I want to unlink my 3rd link but i forget my email,
Now i am submitting the information but the information is not showing in my screen, when I select there options not showing

[prime depot]

@unborn urchin have to go customer support in settings

Where do I get 2 purchases from ?

[steep pine]

I did not got new lobby

[balmy wolf]

No one has got the lobby yet, wait some days the event will be available in which you will get your lobby.

[balmy wolf]

Please try again at another time or try to use the backup codes. If the issue persists, please reach out to the customer service in-game for further assistance.

[hazy kayak]

my screen will shake after i press somewhere for long time.(not phone issue), can anyone tell me how to fix it?https://discordapp.com/channels/393088095840370689/997144362888724500/997144362888724500

[idle gull]

Bro I purchased prime plus but not received me

[steep pine]

@balmy wolf when i join random lobby somebody has new lobby

[balmy wolf]

They maybe have other PUBG mobile version like Korea,Japan. New lobby is available in Korea, Japan version.

[steep pine]

I told you na new lobby is out not for global version @balmy wolf

[balmy wolf]

Wait few days it will be available for global version.

[balmy wolf]

We are unable to assist with payment related issues here. Please contact customer service in-game for that. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer support.

[earnest swallow]

Hi can any pubg admin help me please

🙏

I got 30 days banned without reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @earnest swallow.

[regal fable]

Hello

[celest shadow]

You may ask for assistance in the PUBG MOBILE Pakistan Discord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hello I have a suggestion how could I send it?

[celest shadow]

You may share your suggestions for PUBG MOBILE in #996458713126797405.

[night cloak]

Thx

[glad sapphire]

I want to report a hacker and hack reseeler

he have youtube channel and is openly promoting his tool in game aswell

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @glad sapphire.

[glad sapphire]

@lime juniper please dm me i need to report an account high level account

he is running hack reported him multiple times '

[regal fable]

@static sleet hello

[glad sapphire]

but nothing happend and he is promoting hacks

[cyan citrus]

Please refer to this response, @glad sapphire.

[regal fable]

@cyan citrus hello

[glad sapphire]

HE wont bother with channel

[cyan citrus]

How may we help you?

[glad sapphire]

i need to ban his account

[gaunt tree]

after the erroneous change of the region, I lost all the titles, which is tedious for me to do

[cyan citrus]

You may use the in-game report feature or take the matter to the in-game customer service.

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

What is it?

[regal fable]

Haptics feedback feature I had mailed for this thing I got another reply see screenshot

[glad sapphire]

@cyan citrus Please refer this to ERROR for manual review

[cyan citrus]

You have been answered for the same issue before.

[regal fable]

Yes sir

[shell sierra]

Hello

@cyan citrus

I have some problem in my account

[celest shadow]

How can we help you?

[shell sierra]

Why I don't have region to change my country I'm from Egypt

When I make yes they told me delete your account in 7 days

[celest shadow]

For accounts in the European Economic Area (EEA), the option to change countries or regions will not be available to you due to the General Data Protection Regulation (GDPR).

[shell sierra]

So how can I fixed that

[full peak]

After the update

Before updating everything was working properly

[coral pendant]

What is the reason for this sentence appearing when logging in to my account and what is the solution?

[celest shadow]

This is not something that needs to be fixed as the GDPR is a regulation in EU law, hence the developers must comply with this.

[shell sierra]

I think I dont make anything I just leave the game for 4 months when I back I got this

[celest shadow]

Please refer to subpoint 4.8 in #faq for possible solutions.

[celest shadow]

There is a daily device login limit, meaning you can only log into an account on a few number of devices, and not more than the limit. You can try again after 24 hours has passed.

[shell sierra]

Now I can't do anything right?

[full peak]

Didn’t help + it actually happens every single update , the game works properly until i update it , then in game connection errors starts to happen

There …

[round spear]

Can someone help me? After the 2.1 update the game is unplayable because of the lag, my ping isn't getting below 300. Before this update my ping was always around 60 to 80. And no it's not my connection cuz I was playing 10 minutes before updating the game it was fine but right after the update it started happening.

[cyan citrus]

What is your country and the device you are using, @round spear and @full peak?

[full peak]

Lebanon, region Kuwait tho
Device iphone 8+

[bronze idol]

Wow man, after update now having bad ping in games :/ normally on constant 20ms now getting 130+ like why -.-

[brittle niche]

nobody logined

[zealous quarry]

Please help

Spanish ??

[night cloak]

It’s hacking <@&481161015728406538>

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

The platform is TikTok

[junior birch]

You can select the “Other” option, @night cloak.

[junior birch]

How may I be of assistance?

[junior birch]

You have reached the device login limit for today. You can try logging in on this device tomorrow.

[brittle niche]

nobidy logined

[prime depot]

Help? I needa remove hackers number, everytime I send it nothing happens it just resets

Also have no receipt in email only in Google play store

What does the ss need to be? I've sent transaction id, didn't work

[junior birch]

Please provide them with at least 2 proof of payments dated between 3 to 6 months ago and the screenshot must be less than 20 MB, @prime depot.

If you fail to provide the following information, they will unfortunately be unable to assist you in this regard.

[prime depot]

Yes I can read, I did and nothing happens

[junior birch]

Please double check and ensure that you have provided the following correct information, and we cannot assist you in this regard.

[prime depot]

Do you know what it needs exactly? Like transaction id or anything

[hallow knoll]

Peace be upon you. I want a solution to the problem of dummy merging. I shoot at the player more than 20 bullets or more, and he does not die, and I die with one or two shots, and I die behind infidelity, even though I survived 20 and play iPad Pro 2020 90 frames. I want a solution, please.

[gusty ruin]

I lost my Facebook account and I can't login to my account in the game

[balmy wolf]

Try different network and repair your game.

[balmy wolf]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq channel for further information.

[balmy wolf]

Can you share a recording? Generally it happens because of ping you have higher ping and the opponent has ping lower than you also it has refresh rate higher than you so bullet transfer is fast as you touch on screen.

[balmy wolf]

It need screenshot in which it will proof that you have transacted.

[prime depot]

@balmy wolf screen from email or Google play tho

[slate yacht]

Hi, Can I ask here why cant I see the Events tab for me to claim my BP Virtual Ticket ? Thank you 🙂

[hallow knoll]

Well, but I live in Egypt and the ping has become 20, so I think that the problem is from the game and the server has become all Egyptian, and I think that this problem has nothing to do with ping. I want another solution, please

[balmy wolf]

The event is not available yet wait few hours it will come.

[balmy wolf]

Well i prefer both but it's need 2 screenshot so you can give one email and one google play.

[prime depot]

I have none in email tho

[balmy wolf]

So share google play screenshot.

[prime depot]

Okay

[slate yacht]

Thank you. I’m not really sure what exact time would it show ? ❤️

[hallow knoll]

Can you give me a solution please?

[balmy wolf]

Unfortunately,Iam also don't know the exact time.

[slate yacht]

Thank you Adeel. I’ll just wait for it today. I’m just too excited .

[prime depot]

@balmy wolf does it need to be transaction id or what, bc I can't send whole screenshot bc it'll be over 20mb

Can you provide a examples or something?

[balmy wolf]

You're welcome.I understand your excitement as a PUBG lover iam also excited for this collaboration, waiting for event to come i want to become first ticket holder 😂.

[slate yacht]

Hahaha. I feel that intense feeling! I really can’t wait too. I keep on looking for the updates . Looooool.

[balmy wolf]

You have to wait for any one moderator to come online they will surely help you.

[prime depot]

Seems they've been ignoring me lately bc Im always here, but alt

[balmy wolf]

I also test beta and this concert was available in beta but it is half many things have not been added yet in beta, eagerly waiting for 22July. Well i think i have not to talk here this channel is for support related purpose 😜

[balmy wolf]

Maybe they were busy.

[slate yacht]

HAHAHHA. I envy you! I’ll message you then 🎟💖

Thank you btw 💓💓

[balmy wolf]

You're welcome i love to help people 💖.

[balmy wolf]

Sure.

[night cloak]

Hi how i can get the ticket for blackpink?

[slate yacht]

Me too ! As much as I can 😄

[ionic leaf]

Hi, anyone knows why on some devices the hip fire accuracy is drastically nerfed, but some still have insanely good hip fire? I play on iPhone 13 pro but since a few months the hip fire accuracy got reduced by 40-50% so now i cannot compete with strong players anymore in close combat

[balmy wolf]

You have to wait for the event to come.

[night cloak]

How?

it's time to collect the ticket

[balmy wolf]

I don't know what type of event will be but according to the post by Error mam it seems to be an login event.

[balmy wolf]

Well i don't know about this issue you have to wait for anyone moderator to come online. They will surely help you.

It seems to be an issue that event has not been comed yet. You have to wait for it to fix.@night cloak @slate yacht

[slate yacht]

Waiting for the updates 💖💖 pleaseee fellow moderators hear our concerns with excitement

[balmy wolf]

They will.

[hallow knoll]

Ok help me please

I basically asked a question

[hallow knoll]

that's my question

[balmy wolf]

Wait for any moderator to come online they will know better as of now iam not a moderate nor staff member so iam not able to help in all matters. I help people in matters which i know, i don't want to spread wrong information about matter from which iam not aware.@hallow knoll

[rose eagle]

Hi i have problem in resource pack download it’s stopped and not downloading.

[balmy wolf]

As far as i know it is a issue and many users have also reported it. You can also report it in #996546243859853424. You can confirm your query from any of the one moderator that is online.

[hallow knoll]

Ok I am waiting for a reply from one of the staff to help me better Thank you

[balmy wolf]

You're welcome.

[crude wadi]

How can I claim my bp concert ticket?

Oh I saw it, so I need to wait 58 minutes

[balmy wolf]

The event is coming in 57 mins from now.

[wary sparrow]

Buenas necesito ayuda

[jade nest]

So i have another question,what if i log in the same account in an android will the delete account option remain or is it supposed to disappear.

And another question,i had my alt account whose region was Singapore in v1.8. I changed the region to Italy for that account in 1.9 update and now when i went back to change region in the same account,the region change option isn't available. So is this supposed to be a bug? Or is it intentional? And will i be ever able to change the region of that account again or not. Also the account doesn't belong to EEA region as there is nothing mentioned in settings which we see with the account created in that region.

[balmy wolf]

Please don't use language other than English here.

[wary sparrow]

Necesito recuperar una cuenta que perdí de PUBG xq me cerraron el facebook

Tengo todo para demostrar q es mi cuenta

[balmy wolf]

Please don't talk in language other than English its against server rules.@night cloak @wary sparrow

[wary sparrow]

I need help, my account was deleted from Facebook, how can I recover it?

[neon thicket]

Where can i watch weapon info and patch notes changes on guns?

[balmy wolf]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information,@wary sparrow

[neon thicket]

In 2.1 update, rebalanced smg and ar but i want to see the numbers

[wary sparrow]

Yes

Sub-point 5.4 ??

[balmy wolf]

Watch from 2:27
https://youtu.be/cTxGk6asx6w

[balmy wolf]

Yup refer to that if you want to know how to contact customer support.

[wary sparrow]

Yes

[true glen]

How do I contact direct technical support?

[balmy wolf]

What's your query?

[wary sparrow]

Do you mean, enter the game, in the help area?

[wary sparrow]

No

[balmy wolf]

Refer to sub-point 5.4 in #faq.

[true glen]

My account has been banned and I don't know why

[polar marsh]

Please refer to the private message from @polar marsh for further information, @true glen.

[night cloak]

When black pink event comes out in Romania Region?

[manic oasis]

Thank you mod for you help

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @cloud fiber.

[sick shale]

Please contact customer service in-game for further assistance in this regard. Refer to subpoint 5.4 in #faq for instructions on how to contact customer service.

[ember jungle]

First of all, take it easy. My account ID number is 5153821198. A mobile phone link has been added to my account by someone else. Login is provided with Google play games and Twitter connection, but the mobile phone verification code is entered on the phone. I am sending you the records and proofs of the account belonging to me, my bank records and shopping history as an additional file. My last shopping information with my credit card My card number; 5578 2960 3052 0881 My bank credit card. my name is my surname; yunus Oz My account's linked play games login; [e-mail] Twitter link login username of my account; my jeskop I request that my account be unlinked from the mobile phone and handed over to me.

Help me :(

First of all, take it easy. My account ID number is 5153821198. A mobile phone link has been added to my account by someone else. Login is provided with Google play games and Twitter connection, but the mobile phone verification code is entered on the phone. I am sending you the records and proofs of the account belonging to me, my bank records and shopping history as an additional file. My last shopping information with my credit card My card number; 5578 2960 3052 0881 My bank credit card. my name is my surname; yunus Oz My account's linked play games login; [e-mail] Twitter link login username of my account; my jeskopm request that my account be unlinked from the mobile phone and handed over to me.

Help me :(

[honest shuttle]

Hi

[ember jungle]

Hi

[safe whale]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.

ID: 5586709163

Email: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe whale.

[spice dawn]

how much UC need for get max RP ?

1 to 50 ?

[final spear]

Purchasing ranks? It requires 5000 UC for now. Per rank = 100 UC.

[spice dawn]

oh ok. thanks for info

[hot pilot]

Sir this man from your team and he has hack my YouTube channel

[ocean eagle]

@hot pilot He is a scammer. Consider Blocking Such Person and report to #discord

[static sleet]

That is a scammer and not a representative of PUBG MOBILE. You may refer to the #735483472432594994 for further information.

[night cloak]

Hi to all.

Regarding metro royale:

1. Banpan is still not working, at least not on EU servers

2. You only fixed 1 way to go outside the mape, the other 3 spots are still not fixed (where ur teammates can knock u and pick u up,then res u over the wall )

3. Strange stupid sound when picking up honor from crates

4. Lot more cheaters than in previous chapter

5. New gun that is pointless, no new map or suits bcp helmets

I know this is just community and nothing will be done .... Just don't be surprised that everyone is playing APEX instead of pubg

[wary ingot]

THE VIRTUAL CONCERT tickets were and when can we get them ?

It’s already 2022-07-15 10AM UTC+2 Europe and we still don’t have any tickets or proper information how were and when we will get them

#questions #996546243859853424 @lime juniper

[balmy wolf]

You can get concert ticket from event. The event isn't available yet,you have to wait.

[wary ingot]

Thank you, may we know what time we can expect to have that event available? Please

[balmy wolf]

Event is under QA testing, so it is delayed for a while.QA team expects to spend maybe 1 or 2 hours to make sure everything is perfect for your cuties, so please show them some love!

Regards: Error mam.

[ivory ice]

how to enable drop tactic?

[wary ingot]

We really appreciate your work, we just need to provide an update to comunity around the world since a lot of people don’t want to miss a participation

[balmy wolf]

Thanks for your love, when event will be available ingame ,i will surely responce back to you.

[balmy wolf]

At the moment, this feature is not available in-game.

[brave copper]

How can I get a rare badge?

[keen pulsar]

My account hacked

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information.

[storm flume]

Please contact the customer service for further assistance, @keen pulsar. Refer to subpoint 5.4 in #faq for further information.

[true temple]

My video has been taken down https://www.youtube.com/watch?v=Anki0OYy6-8. And https://www.youtube.com/watch?v=oU8I9-gzpeI . But this is my own content please tell me I got 3rd copyright strike my channel will get deleted. Please tell me my fault.
@lime juniper

[balmy wolf]

Refer to #copyright channel for community related queries. This channel is for PUBG Mobile related issues.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @true temple. We may otherwise have to mute you.

[sacred yarrow]

Hi so there is a glitch with my game that whenever I download me resources and restart the game it was never installed for I need to delete them and again download it?

[vivid spruce]

Hello anyone help me

[storm flume]

Please do not use languages other than English, @vivid spruce. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sacred yarrow]

@celest shadow

[celest shadow]

Please click here to clear the cache. It will be optimized in a future patch.

[sacred yarrow]

Ok thanks ☺️

[atomic holly]

Hi i have problem with fps , my phone support 120 fps, but pubg didn't. Does bubg support 120 fps on Samsung Galaxy A52 5G full set? Sory for my bad English. I would be greatfull if you could help me.

[full peak]

Update : every other game is working properly (apex , cod) …. But pubg so clearly it’s not a connection issue im supposing it’s technical cause I’ve tried tons of different solutions yet same thing nothing worked

[round spear]

Iraq and my device is Huawei nova 5t

[fickle iris]

Hello , How can I get the Blink role ?

😅😅

[wary ingot]

I have same thoughts

[royal bramble]

Hi. When will the 90fps be available on the red magic 7 global version?

[balmy wolf]

It is currently for people from the BLACKPINK community who do not play PUBG MOBILE yet. Want to welcome them in a special way!

Regards: Error mam.

[balmy wolf]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit <https://forms.gle/e1cyNbdzbbhAuYWQ6

[wary ingot]

What if I play Pubg and I am from BLACKPINK COMUNITY, can I still join haha 😆

[strange vortex]

Hello,
I would like to point out the problem of the person who is pregnant with Top 1 on server Europe, in Duo cases he changed his name to an insult in the Arabic word with English letters and put an offensive picture of a person calling people to stab and insult him, and this is contrary to fair play and the laws of PUBG Mobile.

[coral pendant]

Will the value of this bundle stay the same as 568UC or will its price increase to 1840UC ?

[balmy wolf]

Report him in-game.

[balmy wolf]

For now it will be 568 uc.

[balmy wolf]

Well confirm this from moderators in #discord channel.

[modern pond]

My friend, what is the purpose of the parking lot battle event and activity? The event is ambiguous and incomprehensible and we do not know the permanent or temporary rewards within the event and how to make it permanent if it is temporary?

[compact turret]

Hello support
I have had All my L6 Supplies Stolen via a Scammer ,Using your Headletter Name

This Person Stole All my Armour , weapons & METRO ROYALE $$$$$$.
Anything that can be done please

It's a SCAM.!!
IN YOUR.GAME

[balmy wolf]

This user should not be part of this Discord server. Please block the user and report to Discord at https://dis.gd/report. For more information, you may refer to #735483472432594994.

[unborn urchin]

Help and support button ios glitch

Hello, Regarding the account security help and support while trying to file a claim and clicking on the columns to give an answer it glitches and nothing come up on the screen.
This issue I experienced it only on iOS but it works fine on android.

iPad Pro 2021

[balmy wolf]

You already reported it. Keep patience. The community team is looking into this problem.

[full peak]

Patch needed , tried routine repair, reinstalling maps ….

All of em stuck on 1mb left

[balmy wolf]

This is not a glitch or bug to be fixed some time it happens but it automatically fixed.

[balmy wolf]

Restart game 3 to 4 times.

[idle seal]

Guys i need your support
my problem is
someone used my password and logged in to my account and he activated the secondary verification process with his mobile number and i cant login using my twitter or my gmail because it request the secondary verification code and i dont have it
i need to reset it or to disabled this so i can log again normally and get back my account

<@&481161015728406538> <@&639889499718942720>

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts, @idle seal.

[slender bay]

how many times can i log on an account before it stops letting me

<@&481161015728406538> sorry for the @ i just need an answer quick

[idle seal]

i cant log in to reach the customer service and how can i contact the customer service if i cant log in to send my problem

[cyan citrus]

You may contact the customer service through the login menu by using the Help option located at the right side of the screen, @idle seal.

[cyan citrus]

Do you mean on the same device or on different devices?

[idle seal]

all what i have found in the help option recoreded msgs only

is there any website i cant reach them

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @idle seal. This is to save extra resources and time due to enormous number of requests every day.

[slender bay]

same device

[idle seal]

please i dont understand ! can you tell me more

[cyan citrus]

What you don't understand exactly?

[cyan citrus]

There is no limit to log into an account on the same device.

[slender bay]

i just got one today tho

i tried logging in today on my account and it said

"todays limit on this device has been reached, please log in with another device"

[fickle iris]

Woah amazing 🤩

[cyan citrus]

Could you please share a screenshot?

[slender bay]

after this match i will

[cyan citrus]

It means that your account was logged in multiple times on different devices, @slender bay. Please use the old device to log into the account or try again tomorrow.

[slender bay]

its me and my friends shared account sometimes im on it sometimes he's on it

[slender bay]

and after this update we get this message

its really annoying.

[lunar hornet]

Got a pb

[cyan citrus]

Account sharing, lending or otherwise giving access to your account to anyone is against the terms of service of the game. Please refrain from doing that. For your issue, you may refer to my previous response again.

[twilit mango]

Hello, I completed the Master of Weapons achievement, but I didn't get it, what should I do?

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you are facing.

[lunar hornet]

Ok wait

[twilit mango]

Hello, I completed the Master of Weapons achievement, but I didn't get it, what should I do?

[lunar hornet]

But I can't change the language of the game because I can't open the game, I'll give you a trad

[cyan citrus]

Could you translate the error message for me, @lunar hornet?

[lunar hornet]

But I do what the message said

3 times

It didn't work

[cyan citrus]

What is your country and the device you are using, @lunar hornet?

[lunar hornet]

Switzerland

[cyan citrus]

And what is your device?

[lunar hornet]

Wait I translate

[twilit mango]

Hello, I completed the Master of Weapons achievement, but I didn't get it, what should I do?

[lunar hornet]

Android