questions

[ocean eagle]

@cyan citrus @thin halo

I am getting error message

You must Link a Mobile Number to perform this action

what should i do now

i am not able to get into my account
it is showing this error

[night cloak]

Hi where can get pubg best sensitivity ???

For Android

[floral gyro]

Alright. Thank you 👍

[wispy crow]

When will be Patch notes of Update 2.1 Will be released

[cold ore]

@glossy zenith
The laws of the European Union prevent data sharing, so the country will not appear and you will not be able to change it!

[final spear]

Keep an eye on #news. It'll be given there along with the time and details of the upcoming update.

[ocean eagle]

@static sleet <@&481161015728406538>

I am getting error message

You must Link a Mobile Number to perform this action.

I have spent about 10000$
now i am unable to login into account because of this error

[timber flame]

My account has been frozen
I never do any kind of cheat and hack
Please help me out

Please Help me out

[bold pagoda]

will it disappear after the end of c2s6?

[bold pagoda]

<@&481161015728406538>

[onyx trench]

global pubg, ingame support not working. <@&481161015728406538>

[night cloak]

No

[night cloak]

Please don't spam

[bold pagoda]

Thanks

[night cloak]

What kind of action? Do you have a video?

Any idea when the Metro mode will come back once it goes offline?

[night cloak]

i have the same problem even tho i never used an emulator

[night cloak]

What I see is you have to type verification code that came to your email address. What happens after you typed it in?

[onyx trench]

this is nowhere near my email or number, someone hacked it.

[night cloak]

So you can't change your email?

[onyx trench]

i cant even login, i only had fb which pass is all changed now

[night cloak]

R.I.P Account then

[night cloak]

^^^^

[blazing thorn]

Hey there i want to delete my account that i accidentally created and my (social media) is linked with it.
It's a European account
And i dont see the delete account option as said in the (PUBGM support)

<@&481161015728406538>

[sand furnace]

Mods cmon help em

[lime schooner]

Why do I have to be blocked when I play on my iPhone? I just installed the game and changed my device. Why?
@cyan citrus

[night cloak]

It will be better to revisit User Agreement

@sand furnace @blazing thorn no moderator is available at the moment.

[sand furnace]

I know one guy

@chilly spade

[night cloak]

Mentioned user above is not a part of moderation team. What I suggest for@blazing thorn is to find guide on YouTube. Just checked it, there is a lot of them.

[blazing thorn]

I'll have a look, lets see

Nah couldn't find anything helpful Anyways I'll wait for the mods.

[cyan citrus]

Use the File Claim option if you would like to appeal your account suspension. For more information on account suspensions, please refer to #faq sub point 2.12.

[cyan citrus]

Please reach out to the customer service in-game for further assistance.

[cyan citrus]

No, season tokens will carry on to the next season.

[cyan citrus]

It is mostly in accordance with your own personal preference. I might suggest you to ask other players in the #pubg-mobile chat.

[cyan citrus]

It may for the users who are residents of the European continent or for the accounts registered in European Economic Area (EEA).

[novel musk]

how to apply to pubg partner program for content creators??

[cyan citrus]

Please refer to the Community section under Roles in #735483472432594994.

[novel musk]

?

[tiny jasper]

Bann this hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @tiny jasper. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wraith matrix]

@cyan citrus hello sir hru what is the date of the new mode (update) ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @wraith matrix. Once we do, we will publish further information in #news.

[night cloak]

May some 1 help me please?

[cosmic sky]

Does anyone know ho do i remove this thing

[cyan citrus]

If an unauthorized device has been used to log into your account, please make sure to change password of your login methods, enable two-factor authentication for both your social media accounts and PUBG MOBILE and logout from all the devices for both your social media accounts and PUBG MOBILE. Should you require further assistance with this, please reach out to the customer service in-game.

[cyan citrus]

Does it happen all the time?

[cosmic sky]

Yes

Its there everytime i olay classic but its not in tdm

[cyan citrus]

From where did you download the game, @cosmic sky?

[cosmic sky]

Play store

[cyan citrus]

Please perform a routine repair of the game from login menu, @cosmic sky.

[cosmic sky]

I did a routine repair and its still there

[cyan citrus]

Can you share a video recording, @cosmic sky?

[cosmic sky]

Ok

Accidentally sent it twice

[hardy temple]

Can any mod reply me I wanna know about it 😅

[cyan elk]

Not a mod but yeah its only visible to you so theres no point 😂

[carmine gazelle]

Hlo i need help

[cyan citrus]

How may we help you, @carmine gazelle?

[cosmic sky]

Sent the video

[carmine gazelle]

I had purchased pubg account year ago, the seller today me 3rd link is lost, and now someone enabled two step verification and i cannot login to my account, my id is dead noone play, i have every proof to prove that is my id. I have uc purchase receipt as well

I contacted support from ingame but i couldn't help

[cyan citrus]

No problem. Can you please try to perform another routine repair of the game. Make sure that you also select the option to restore default settings.

[cosmic sky]

Okay

[carmine gazelle]

Player id: 563432320 name: MrWïnYT

[steady fractal]

Guys please follow me

[chilly spade]

@steady fractal No promotions here.

[rigid shuttle]

@cyan citrus whare is 2.1 patch note

[carmine gazelle]

@cyan citrus

[cyan citrus]

It is not allowed to sell, resell, rent, lease, share or provide access to your Game Account to anyone else, @carmine gazelle. As you have violated terms of service of the game, we will not be able to help you any further with this. Mentioning about such activities here may lead to suspension from the server.

[chilly spade]

Its not released as of now but you can see some teasers of the patch note on #news

[carmine gazelle]

I have every proof to prove my account.

[feral cipher]

@cyan citrus I don't see any options here

@cyan citrus i didn't see my my region/country setting

[chilly spade]

@carmine gazelle You have already answered above, sending any message about the same issue won't help you further.

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[feral cipher]

@cyan citrus no sir i lived in Pakistan and i already select asian and i get my city title but I didn't play 1 year now i come back and i see all option invisible

@cyan citrus and i registered my id on my Pakistan number but when i try log in my id on number it's showing me error

[feral cipher]

@Quendi no sir i lived in Pakistan and i already select asian and i get my city title but I didn't play 1 year now i come back and i see all option invisible

[feral cipher]

@Quendi and i registered my id on my Pakistan number but when i try log in my id on number it's showing me error

[chilly spade]

To change your in-game region, follow these steps :-
▫️ If the email (3rd Link) is not linked with your game account, kindly link it.
▫️ Now, log out your game and routine repair it from the top right corner of a login page and restart your game.
▫️ Now, log in through your linked email id (3rd Link).
▫️ Now, try changing your region and make sure you enter your contact number without using 0.

NOTE:-
If you have followed all those above-mentioned steps and still getting parameter error/ not receiving verification code please know that we have already forwarded the issue to developers where users are unable to receive verification code or facing parameter error. They are already fixing it and we request for your patience @feral cipher

[cosmic sky]

I did another repair and selected the restore def settings but its still there @cyan citrus

[chilly spade]

Try reinstalling the game.

[feral cipher]

Sir i already routine repair and I try to link my account but still facing error

[chilly spade]

@feral cipher read the note below the message.

[feral cipher]

When i link my email then game say first login with phone number but sir how i log in with phone number i didn't see here

[chilly spade]

Have you linked your email? (3rd link)?

[feral cipher]

Sir this not code receiving issue

[feral cipher]

No i link my twitter and phone number

But when i try link my email then i recieve message ( first login with ur phone number then link email )

[chilly spade]

When It says loging with phone number then ebter your phone number and login it.

Further if the issue is not solved please contact in-game support.

[feral cipher]

When i log in with my phone number then its say invalid

And i didn't show my phone number here

[chilly spade]

@feral cipher you haven't linked your email to the account

Please follow all the steps above before asking again and again for the same query.

[feral cipher]

Sir i told u when i try to link my email then asking me phone number but when i try log in with my phone number its say incorrect

Can u plz checkmy id phone Link number

[cosmic sky]

@cyan citrus i have done it and its still there

[hardy temple]

I knew it lol thanks for reply

[chilly spade]

The number you are trying to login with must be wrong number which is connected to the Pubg Mobile account.
You have to contact in-game support for unlinking your number as we cannot further help you with this issue.

[cyan citrus]

You may need to report the issue through #old in compliance with the channel's pinned instructions.

[feral cipher]

Ok sir i contact in game

[cosmic sky]

Ok

[dull fulcrum]

90 frame list devices

[chilly spade]

You may refer to pinned message of this channel.

[hardy temple]

I know it I was waiting for an answer this is not called as conversing it's called reply for the answer of my query

[chilly spade]

Sorry for the inconvenience my discord bugged.

[frozen jackal]

I’m finding difficult in updating my region

Or to link my phone number

Anyone?

@chilly spade

[cyan citrus]

Please add more details about the issue you are facing, @frozen jackal.

[frozen jackal]

My Region was UK
As i want it to be back to Pakistan now, I can’t find the option to Change it, please find below image

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @frozen jackal.

[frozen jackal]

I have already done the “ General repair and system repair to default settings “

[frozen jackal]

Well , actually my account was initially registered in Pakistan but later i changed it for some stupid reasons of mine and now I’m facing this issue

[cyan citrus]

Please refer to my this response, @frozen jackal. The option will not be available if you have changed it to a European country.

[frozen jackal]

Oh alright.
It makes sense, wherever the account is registered, once its been linked to European continent, it wont give option to change again

[balmy wolf]

Hlw sir ! I want to ask something what is the use of companion rename card is the name visible to our friends or it's just for us? @celest shadow @cyan citrus

[cyan citrus]

Just you, @balmy wolf.

[balmy wolf]

Thanks sir for your support.

[cyan citrus]

You are welcome!

[devout ginkgo]

@cyan citrus can changing your region to North America give u the option to link phone number

[night cloak]

I was doing it lon time ago, didn't saw anything like it

[fossil fractal]

Why desert ghillie suit removed in training grounds? And i can't find it in Miramar I played Nearly 150 matches 😑

Hello any one reply?

[night cloak]

I have a friend that was recently banned he doesn't have discord any way I can Appeal it for him

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vestal totem]

Hello I need a help

By using mobile hotspot I'm able to play but by using router wifi am not able to play the game

[cyan citrus]

Most likely an issue with your internet connection, @vestal totem. Please add more precise details about the issue you are facing and mention the device you are using.

[vestal totem]

IQOO NEO 6@cyan citrus

BTW I'M PLAYING BGMI

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vestal totem.

[sullen nacelle]

Hey guys

Player from the uk

[cyan citrus]

Do not self-promote, @sullen nacelle. It is against the #735483472432594994.

[sullen nacelle]

Shii sorry i aint read em

[serene sleet]

My 3rd email linked to my account is hacked and both the email and password has been changed.I want to remove that email from my account which is linked to my Twitter.What can I do to remove that email? Any help @cyan citrus @static sleet

[storm flume]

Please contact the customer service for further assistance, @serene sleet. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I need the devices removed from my acc plz and can y'all let me change my server the hackers changed it to Asia i need it in North America

[keen ridge]

to change servers you have to wait for 2 months i believe

[night cloak]

Ik but i need it to be changed now bc I'm in ace master for North America

[keen ridge]

oh thats a problem

prob ask the service centre from krafton

[night cloak]

How do I get there

[keen ridge]

you go to krafton.com

[night cloak]

Ok thx

[keen ridge]

then go to right at the bottom

btw when the crystal event ends in 18th july am i still be able to obtain items from the event?

[cyan citrus]

It will unfortunately not be possible to change your server before the cool-down period ends. For compromised accounts, please reach out to the customer service in-game for further assistance. Refer to #faq sub point 5.4 for further information.

[cyan citrus]

Please share a screenshot of the event you are referring to.

[night cloak]

But will PUBG be able to remove the devices and get my normal controls back?

[cyan citrus]

Yes, customer service should be able to remove the unauthorized access from the account.

[cyan citrus]

You will not be able to obtain items after the event has ended.

[keen ridge]

oh alright thank you

[cyan citrus]

You are welcome!

[night cloak]

Will i be able to unlink my twitter as well?

[cyan citrus]

Does the Twitter belong to you or an unauthorized user?

[night cloak]

To me but they unauthorized devices hacked into it

[formal thicket]

How long does it take to get the email with codes for butterfinger skins? I submitted my receipt and got a "thanks for registering" email right after but it's been a day now and no more emails yet

[devout ginkgo]

@cyan citrus can changing your region to usa 🇺🇸 give you the phone number option to link

[cyan citrus]

To start with, please reach out to Twitter's customer service to regain access to your stolen account: https://help.twitter.com/. If you are unable to regain access to your account, please contact PUBG MOBILE's customer service through inside the game.

[cyan citrus]

Where do you live?

[devout ginkgo]

@cyan citrus netherlands but i so much want the phone number option its so safe .my account is worth alot i need security more security

[cyan citrus]

It is not possible to change your region to somewhere where you are not actually located, @devout ginkgo. Regarding linking phone number, I don't have much information regarding the availability of the option. You may reach out to the customer service in-game for further assistance.

[devout ginkgo]

@cyan citrus they keep saying the option will be available for everyone else but I still don’t see it happening

[cyan citrus]

Sadly, I will not be able to help you with that any further, @devout ginkgo. You may provide your feedback regarding this through the #old channel in compliance with the channel's pinned instructions.

[devout ginkgo]

@cyan citrus is server same as region

[cyan citrus]

No, @devout ginkgo. The option to change region is not available for the accounts registered in European continent.

[devout ginkgo]

@cyan citrus we can’t change anything about that .because of the eu law?

[cyan citrus]

Sadly, yes, @devout ginkgo.

[devout ginkgo]

@cyan citrus sometimes it makes us feel like our accounts are fake because we don’t have the phone number option but only the email 😅

[prime depot]

Need help, I've sent transaction id, purchase with date (couldn't make it under 20mb)

Idk what I need to send

[cyan citrus]

Send separate screenshots, @prime depot.

[prime depot]

I have

Of 2

Tried 4 times difference screen shots

[cyan citrus]

What happens when you try to send them?

[prime depot]

Nothing happens, it just they respond

They don't respond

[cyan citrus]

I don't understand. Are you unable to attach screenshots at all? Could you share a video recording?

[prime depot]

Ive sent screenshot shots, but I'm not sure what else to do, bc they have not responded to me

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @prime depot. Please wait patiently.

[prime depot]

Ok

I'll come back if I need more help

Thanks:)

[cyan citrus]

You are welcome!

[vocal fossil]

I GOT -100 WHY

[cyan citrus]

Please elaborate.

[karmic oak]

When laddrr arena ends? 2hrs?

[cyan citrus]

It will be available until 2022/7/10, 23:59:59 (UTC +0), @karmic oak.

[karmic oak]

So is that like 2hrs more @cyan citrus

Can you please elaborate to me im confused about it.. im right on edge in rank and I need help please Quendi

[cyan citrus]

It will end at the end of July 10, 23:59:59 (UTC +0), @karmic oak. It will not end in 2 hours.

[karmic oak]

Thank you

[cyan citrus]

You are welcome!

[brittle jackal]

Hi.
Im using Galaxy Note 20 Ultra it support 120hz and alot of ppl have the 90fps option in the game but mine don't why is that ?? Help plz

[cyan citrus]

What is your CPU, @brittle jackal?

[brittle jackal]

Exynos 990

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @brittle jackal.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[prime depot]

An hour later no response, does it usually take this long?

[night cloak]

@cyan citrus i still need help

[cyan citrus]

Regarding?

[prime depot]

Oh alr

Thanks

[cyan citrus]

You are welcome!

[night cloak]

I contacted Kraft on and they don't responde i really need to change to North American server and get my old controls back

[cyan citrus]

You cannot change your server before the cool-down. Customer service cannot help you with it.

[night cloak]

Customer service don't help me out tho they say things ik but don't have to do anything with it

[cyan citrus]

You will have to wait for the 60 days cool-down to be over to change your server again, @night cloak. There is no other way around.

[sick shale]

Who did you contact? Can you elaborate on this?

[loud sandal]

Hello, my account was banned without any reason. When I was checking the reason and clicked on the details, I could not find the ban for 10 years in the list

[polar marsh]

Please refer to the private message from @polar marsh for further information, @loud sandal.

[night cloak]

I whent to there if then whent to contact and i showed Gmail

[sick shale]

Can you share a screenshot?

[wraith matrix]

@sick shale hello bro when ladder arena will stop after 3 hours? or tommorow

[sick shale]

Arena Ladder ends on 10th 23:59 (UTC +0).

[wraith matrix]

its means tomorrow before 12:00 right ?

[night cloak]

I’m ranked 483 in server but still ace master🤔

[sick shale]

Correct, afters 24 hours from now.

[sick shale]

You will be promoted to Conqueror tier on 00:20.

[night cloak]

What time is that

[sick shale]

UTC +0. (7 minutes from now).

[night cloak]

Oh ok thank you I figured that but wanted to make sure

[ebon yarrow]

Hey, is it legal to play with keyboard and mouse?
Someone killed me so gooood

[broken matrix]

Is there payment issues?

[fiery cedar]

Pubg Mobile Next Update Date ?

[broken matrix]

I think also Midas has problems

[azure skiff]

How can we help you@broken matrix

[azure skiff]

July 13th, keep your eyes on #news for more information.

[chilly spade]

@broken matrix you may contact Midasbuy support for issues related to Midasbuy.

[ivory mason]

help

[glass sand]

Pmcc 2022 link?

[ebon yarrow]

Please answer

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ivory mason. Remember to read through #faq before asking questions in the support channels.

[fossil fractal]

Why desert ghillie suit removed in training grounds? And i can't find it in Miramar I played Nearly 150 matches 😑

[storm flume]

Please do not use languages other than English, @silver sleet and @glacial sedge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glacial sedge]

I lost all progress on my account. my level was reset. inventory is empty. why?

[silver sleet]

@glacial sedge не могу сменить регион нету кнопки смены региона как изменить регион

[storm flume]

Please contact the customer service for further assistance, @glacial sedge. Refer to subpoint 5.4 in #faq for further information.

[glacial sedge]

I lost all progress on my account. my level was reset. inventory is empty. why?

Can someone from support help me answer?

@sick shale @cyan citrus

[lyric stream]

I am about 11 points over conqueror in solos and I have been waiting for 1 week and I still do not have conqueror

[azure skiff]

Do you mean conqueror trie or tag?

[lyric stream]

No I just don’t have the conqueror icon

[azure skiff]

You may report it on #old channel for further information.

[azure skiff]

Please use #old for this issue with a screenshot or screen recording.

[carmine shoal]

@celest shadow sorry for the ping but I have changed my server europa to Sud america but all my rank has reset not only the rank but it saying you haven't played any match this season

[celest shadow]

Different servers have different tiers. If you decide to switch your server, your tier will also change. For example, your tier may be Ace in Europe, but it will be different in South America.

[carmine shoal]

If I change back Europa what will happens

[carmine gazelle]

@celest shadow hlo sir

I need help can you check ib

[celest shadow]

You will be in your original tier.

[celest shadow]

How can we help you?

[carmine gazelle]

Someone has linked 3rd link in my account and now i cannot open game

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[carmine gazelle]

I tried contacting them but couldn't help

[celest shadow]

Please understand that only the in-game customer service can assist you with account-related issues. We are unable to assist with this matter here on Discord.

[carmine gazelle]

How can we directly contact with person not bot?

[ebon yarrow]

Hey, is it legal to play with keyboard and mouse?
Someone killed me so gooood

[brazen cradle]

In Gameloop emulator , yes.

[ebon yarrow]

What gameloop means?

[brazen cradle]

Emulator that allows you to play PUBG MOBILE in PC.

[ebon yarrow]

ahhh no, i just want to plug my mouse and keyboard to my phone and play as usual

Ive seen youtube videos that is needed to use another application to use bluetooth. Is there an official guide about it?

[brazen cradle]

Usage of unauthorised third party application or modifiers to boost or improve the gameplay may lead to permanent suspension of the account. Kindly go through the #faq. I strongly urge you NOT to do things of that manner.

[muted drum]

I reported a person through the spreadsheet form and the result appeared that they found cheating through the video I attached
But the person was not punished!

The player i reported teamed up with his friend in the Solo Challenge Bonus mode! and i lost UC because of them!

[thin halo]

10th of July (23:59:59) UTC+0

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @crude rock. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[glass glen]

https://youtu.be/yXPpJJryjDo (selling hacks check description)

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @glass glen.

[glass glen]

Ok

[sleek loom]

I have a question

[cyan citrus]

Please report such inequitable behavior directly through the in-game report feature or take the matter to the customer service. We unfortunately will not be able to help you with that through the community.

[cyan citrus]

Please state your issue.

[sleek loom]

So In payload mode, when you jump out of a helicopter arent you supposed to have a parachute every time?

Or am I wrong

[stuck root]

Admin, can you confirm to me if selling your account is against terms and conditions or just something that Pubg doesn’t support because of the risk of being scammed

[celest shadow]

You are prohibited from selling, gifting or lending your account to anyone as this is against PUBG MOBILE's terms of service. We will not be responsible for any loss made and cannot guarantee the security of any account if trading and sharing of game accounts are done. We recommend players to use their own game accounts and not share their login credentials with anyone.

[stuck root]

Thanks

[azure skiff]

No, because if you r on higher place with helicopter you have parachute every time with you.

[vocal fossil]

I GOT -100 WHY

@celest shadow

[celest shadow]

Can you please elaborate on your issue and provide a screenshot?

[meager pumice]

Any new map incoming? @celest shadow

[empty olive]

Someone linked a twitter account to my account, how can I unlink that?

[peak rivet]

How many times in a year its pmco

[vagrant tulip]

Contact the customer support and tell them that your account got hacked.

[vagrant tulip]

2

[peak rivet]

When its the upcoming pmco

[vagrant tulip]

You may find the esports news channels and discord server in #community-news keep an eye on them for the date of the next pmco.

[celest verge]

I heard some rumours about a new map ,am I wrong?
Not necessarily in the next update.

[vagrant tulip]

Keep an eye on #news for an announcement regarding that.

[meager pumice]

I saw it but we all want new maps

[cyan citrus]

For any feedback about the game, you may use the #old channel, @meager pumice.

[meager pumice]

Oke thanks

[cyan citrus]

You are welcome!

[karmic oak]

Why we dont get points back in ladder arena when we match up against the cheater who get banned?

[cyan citrus]

You may provide your feedback regarding this through the #old channel.

[ornate aurora]

i wanna ask when ranked arean end date

[cyan citrus]

2022/7/10, 23:59:59 (UTC +0), @ornate aurora.

[ornate aurora]

Thank you very match❤️

[cyan citrus]

You are most welcome!

[ornate aurora]

❤️❤️❤️

[flat atlas]

When will update come for pubg mobile

[cyan citrus]

Soon, @flat atlas. Please keep an eye on #news for more information!

[flat atlas]

When will curren event mode will end??

@cyan citrus ??

[lusty loom]

Hello , good evening, i have problem when i try buy UC in game . the problem is (risk 1138)

[cyan citrus]

I don't have exact date for it.

[cyan citrus]

Please reach out to the customer service in-game for further assistance, @lusty loom.

[lusty loom]

I did they told me to contact with you

[cyan citrus]

Could you share a screenshot, @lusty loom?

[lusty loom]

Yes i got the message

Hello ツ๛RGX๛ツ,

My name is Shaw, and I understand your concern regarding the payment

We apologize for the inconvenience caused. We understand that your transaction got canceled due to security risk.

We need to inform you that this situation is caused by one of the situations below:

▶ Recently a refund was issued several times on the same account

▶ The same device was used to make purchases for multiple accounts

▶ Multiple devices were used to make purchases for the same account

We do not wish to cause any inconvenience to our players, however, one of these conditions would temporarily block purchases for a period of time.

So, in order to resolve the issue, we request you to please make sure your payment environment is safe and please try after a few days and check whether you are able to make purchases and if the money got deducted, we request you to please reach out to the payment gateway support team as they are the dedicated team.

We appreciate your kind understanding in this regard.

If you still have any issues, please feel free to write back to us. We would love to help you with that

But the reasons are not correct

[cyan citrus]

It is not mentioned there anywhere. We unfortunately will not be able to help you with such account related issues through the community. You may contact the customer service again.

[lusty loom]

Ok thank you

[cyan citrus]

You are welcome!

[tired fractal]

what is this?

the thing in the air

[night cloak]

UTC +0 is basically British time, right?

[night cloak]

Looks like MQ-9 Reaper UAV

But a bit larger

[karmic oak]

Yes

[neon hare]

i have the account was stolen! I lost my phone, two days later it was found in one of the pawnshops in the city, but when I tried to log in to my account, it turned out that I could not do it, neither by mail nor by phone number, everything was changed, where can I contact and what what should I do? a lot of money was invested in the account

[sand furnace]

Hello can anyone tell how can we know the points of the guy who is top500 in a certain server

[sand furnace]

Its a drone used to kill people

[bold knoll]

Can someone help me about the PMWI votation ?

[cyan citrus]

Could you please elaborate, @bold knoll?

[little pivot]

What is this?

[storm flume]

Please contact the customer service for further assistance, @little pivot. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[celest shadow]

Click on "Season" and tap on the tier icon for more information.

[sand furnace]

Ill be right back

[neon hare]

but there is a bot answering, I need a live consultant

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @neon hare. We unfortunately will not be able to help you with compromised accounts through the community.

[neon hare]

I understand, thank you

[sand furnace]

I cant find the button

The more info

[celest shadow]

Tap on the tier icon.

[cyan citrus]

You are welcome!

[sand furnace]

Where is it?

[celest shadow]

Tap on this.

[sand furnace]

Ok

Ok now I see thx sir

Its actually really helpful

[bold knoll]

Here in the Americas region, area several teams creating fake accounts to get more votes.
Is this legal ?

[cyan citrus]

You may reach out to the customer service in-game for further assistance with this, @bold knoll.

[bold knoll]

Thanks Quendi

[fossil rock]

NexT sezon

[cyan citrus]

Players will obtain the season rewards on the start of next season, @fossil rock.

[fossil rock]

NexT season

[cyan citrus]

Yes, @fossil rock.

[fossil rock]

the effect is permanent

[onyx plover]

@cyan citrus we was in Game and my ping up to 700 and game server down and all player feezed

[cyan citrus]

Do you have a video recording, @onyx plover?

[cyan citrus]

It will only last for next season.

[onyx plover]

yes

what about our score

[fossil rock]

OK thanks Quendi

[cyan citrus]

You may report the issue through #old in compliance with the channel's pinned instructions, @onyx plover. Also, we provide community support only for mobile platform.

[cyan citrus]

You are welcome!

[onyx plover]

okay thanks

[abstract cloak]

Poco x3 pro 90 fps?

[crisp bay]

@cyan citrus i want to report teamers i reported in game it didn't worked i have screenshot of teamer

Can i get help?@cyan citrus

[cyan citrus]

We unfortunately will not be able to help you with that through the community, @crisp bay. Please use the in-game repot feature to report such anti-competitive behavior or reach out to the customer service in-game for further assistance.

[cyan citrus]

Unfortunately, the Poco X3 and all its related models including the Pro model are unable to run the game at 90 FPS. You may refer to the pinned messages of this channel for more information.

#questions message
#questions message

[slow ruin]

When was this skin added?
And what is the percentage of his possession?

[sick shale]

This is an exclusive item which was added in 2019 during the collaboration with The Walking Dead:
https://media.discordapp.net/attachments/481197473403240451/628762625672609803/EF1PjuRUEAARJo_.jpeg

[merry rain]

How much XP point which I need for getting inspection officer

Please help

[flat meteor]

Why isn’t ladder arena over it?

[sick shale]

It ends on 23:59 (UTC +0).

[slow ruin]

Another question
How do I get a design for the highlights

[merry rain]

<@&481161015728406538>

[sick shale]

Can you elaborate?

[sick shale]

You can follow your leveling progress from here:

[merry rain]

Ok but I want to know title expiction major want how much XP

[sick shale]

You can just know the needed EXP for the next level, it changes everytime you level-up.

[merry rain]

Ok thanks for help

[grizzled coral]

We want 90 fps please 🙂

My phone's display is 120 fps , why do not you support all devices ? 🙂

[cyan citrus]

What is the device you are using and what is your CPU model, @grizzled coral?

[grizzled coral]

My device is Xiaomi Poco F3 , CPU : Octa-core Max 3.2GHz

[cyan citrus]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics, @grizzled coral.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[grizzled coral]

I have Snapedragon 870 and 120 fps, thank you so much 🌺

[cyan citrus]

You are most welcome, @grizzled coral!

[grim kiln]

drop fps problem

[lavish yarrow]

I was just curious, will ladder arena be coming back in later seasons?

[cyan citrus]

Please add more details about the issue you are facing and mention your device.

[cyan citrus]

No information regarding this. You may provide your feedback about the game mode through the #old channel.

[night cloak]

When is update day for iOS users?

[velvet cobalt]

Hello, I've some purchase ( UC ) problems I'm unable to purchase

@cyan citrus

I purchase legal UC all the time and I spent like 4000$ on it

[cyan citrus]

Please reach out to the customer service in-game for further assistance with issues related to purchases, @velvet cobalt.

[cyan citrus]

Please keep an eye on #news for more information.

[velvet cobalt]

Sir they didn't reply to me

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @velvet cobalt. Please wait patiently.

[velvet cobalt]

Okay thanks for answering

[cyan citrus]

You are welcome!

[night cloak]

Can i know the reason that i take 20 min ban for and 2 weeks ago i took 1 but for 10 min this just while fighting

[vagrant tulip]

Refer to subpoint 4.9 in #faq for more information regarding your issue.

[viral gorge]

112 / 5 000

Результаты перевода

Hello, my account in Pubg mobile was stolen from me, and he put two-phase protection. I can present the first donation

[storm flume]

Please contact the customer service for further assistance, @viral gorge. Refer to subpoint 5.4 in #faq for further information.

[viral gorge]

I can't get to the main menu, there is double protection, I can present the first replenishment of the game currency

[versed egret]

Hello someone stolen my account pubg and he linked gmail and email please i need your help

[cyan citrus]

This usually happens due to your internet and the network environment. Could you please mention your device?

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts, @versed egret.

[cyan citrus]

As mentioned earlier, please reach out to the customer service in-game for further assistance with compromised accounts.

Please make sure that you are using a stable internet connection. To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. Restart your device and try to play again.

[broken matrix]

I can’t make purchases on my main account but I can in my bot account it says “uinblack 1138” wat is the problem?

[storm flume]

Please contact the customer service for further assistance, @broken matrix. Refer to subpoint 5.4 in #faq for further information.

[viral gorge]

my game profile was double protected and I don't have access to someone else's phone number, is it possible to remove the protection

[cyan citrus]

Yes, by contacting the customer service through inside the game, @viral gorge. Refer to #faq sub point 5.4 for further instructions.

[broken matrix]

Customer service ingame ?

[viral gorge]

What question should be asked of them? I just got into this situation for the first time

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly. After that, provide the customer service with the required information and wait patiently for a response.

[viral gorge]

Hello, my game profile was double-verified without my permission, is it possible to remove it? Due to double verification, I can’t enter the game profile, there is no access to the phone number

[viral gorge]

I can present the first replenishment of game currency

[regal tree]

Can update 2.1 is release or not

[jade nest]

Can we have the patch notes for v2.1?

[cyan citrus]

Please keep an eye on #news, @jade nest and @regal tree.

[potent heath]

I got a message from pubg saying 'Happy birthday, please login to claim your birthday gift" what does this mean and it isnt my birthday lol <@&481161015728406538>

[jade nest]

Last time we got the patch notes on May 8 and update started to be rolled out after May 11 and ended on May 13. I wonder what is the reason for delay in patch notes this time around

[jaunty night]

How to stop having Purchase deduction?

[idle gull]

Not received ne prine plus

[flat atlas]

When will update come???@cyan citrus

[sly canopy]

When do they deliver the Arena master title?

[compact turret]

Hello guys ,,Just wanted to know where METRO ROYALE Has Gone?????

I CANT FIND IT

:(:(:(:(:(

ANYONE??

She U going to ANSWER

*Are

[idle dirge]

@cyan citrus may i know when 90fps will be available for Xiaomi 11T pro 5G? , previous version 90 fps is available and the newer version does not

[flat atlas]

@idle dirge send the link of new version

[lethal jackal]

What is the solution

[prime depot]

Sorry for the ping @cyan citrus but I'm confused on what they need exactly, I know they proof of a purchase but idk what to send. Do you know what I need to send

[night cloak]

@cyan citrus what does this mean?

Any 1 one know what this means?

@everyone

[ocean eagle]

@prime depot yes you to send the receipts of UC Purchase, the receipts must be 3-6 months older.

you can take a screenshot of receipts and send them.

[prime depot]

Yes I see that, bit I've sent and nothing happens

I've sent transaction id, purchase date

Idk what I need exactly

[ocean eagle]

you have to send the screenshot

[prime depot]

Yes I know that I can read

[ocean eagle]

and later it will take some time to review.

[prime depot]

Hmm alr

[compact oar]

What's this

[rare cairn]

Plz ban this id

[stoic thunder]

Did metro Royale go away?

[prime depot]

Prollu

If it's not there it's gone

[prime depot]

I have this too, also confused

[final spear]

What are you referring to here?

[final spear]

Please refer to this pinned message:

#questions message

[final spear]

It's not available for everyone. Please refer to this pinned message:

#questions message

[final spear]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[dreamy surge]

i need help ! in TDM The ping is very high

[ocean eagle]

Please check your internet connection

[dreamy surge]

is good

[ocean eagle]

then do a routine repair. if problem still persist try changing your internet connection

[dreamy surge]

I try that but in the classic my ping is good just in the TDM or room is bad @ocean eagle

and very bad it reach 500 or600

in classic still 40

[topaz rampart]

Does anyone know why my game keeps freezing when im going back to the lobby after my game ends

[winter locust]

Hello i am getting stuck in screen after returning from battle

[ocean eagle]

@winter locust do a routine repair

[rancid mountain]

Hey guys, my friend is streamer but once in a while, while he’s waiting to go back to lobby after a finished match, the game kicks him off to his main screen. Any fix?

What is the fix?

[terse furnace]

Me too.. facing this problem

[spice dawn]

any admin mod there ?

[ocean eagle]

please state your query

[spice dawn]

how to get this title? i am already done level 1

[ocean eagle]

to get the title.
You need to reach the level 5

atleast

you need to review over 2200 videos to get that.

[winter locust]

What's the benefit having this Title?

[spice dawn]

what ? 2200 videos need to review ?

but there is limit videos daily

[prime depot]

Where do I get purchase receipt, none in email

[viral gorge]

gave them screenshots of replenishing the game currency, and they fell silent without answering anything. maybe I sent something wrong

[winter locust]

Mods sleeping zzzZZZ

[chilly spade]

Try finding it in spam or promotions folder
Recheck you entered the right email while purchasing.

[prime depot]

@chilly spade still none

[chilly spade]

Where did you bought uc from?

[prime depot]

From the game

Directly from the game

[viral gorge]

hello, do not tell me how to take screenshots correctly?

[chilly spade]

Then no reciept will be issued.

[prime depot]

Hmm ok

[brazen cradle]

If you buy ingame UC you'll get receipts from the app store that you have. Either playstore or app store.

@prime depot If it's apple app store. Recipt will be sent to you mail that your apple Id is registered in.

[honest shuttle]

Hi

[brazen cradle]

Hello. Is there something you need help with?

[honest shuttle]

How to claim a reward

That Reward:)

[brazen cradle]

Was that a notification from PUBG Mobile ?

[honest shuttle]

Yes

[honest shuttle]

Yes

[brazen cradle]

Did you check your Ingame mail ?

[honest shuttle]

Theres none Only expired items

Wait let me reset my pubg

[brazen cradle]

We're you able to click on that notification ?

[honest shuttle]

Ill try to reset my pubg

[honest shuttle]

It's ok now

[brazen cradle]

Awesome. If it's your Birthday. Wishing you a Happy Birthday. Have fun.

[honest shuttle]

Thanks

[potent heath]

I got it too

[rancid mountain]

Hey guys, my friend is streamer but once in a while, while he’s waiting to go back to lobby after a finished match, the game kicks him off to his main screen. Any fix?

[lime juniper]

2.1.0 Update Schedule

Patch notes are scheduled to be published on <t:1657605600> (<t:1657605600:R>).

Google Play

Vietnam

▫️ 30%: <t:1657522800> (<t:1657522800:R>)
▫️ 100%: <t:1657537200> (<t:1657537200:R>)

Iraq, Malaysia, Pakistan, Turkey

▫️ 10%: <t:1657530000> (<t:1657530000:R>)
▫️ 20%: <t:1657537200> (<t:1657537200:R>)
▫️ 30%: <t:1657589400> (<t:1657589400:R>)

United States

▫️ 30%: <t:1657589400> (<t:1657589400:R>)

Korea, Japan

▫️ 100%: <t:1657591200> (<t:1657591200:R>)

Taiwan

▫️ 100%: <t:1657618200> (<t:1657618200:R>)

Globally

▫️ 30%: <t:1657605600> (<t:1657605600:R>)
▫️ 50%: <t:1657620000> (<t:1657620000:R>)
▫️ 70%: <t:1657677600> (<t:1657677600:R>)
▫️ 100%: <t:1657684800> (<t:1657684800:R>)

App Store

Vietnam

▫️ 100%: <t:1657537200> (<t:1657537200:R>)

Korea, Japan

▫️ 100%: <t:1657591200> (<t:1657591200:R>)

Taiwan

▫️ 100%: <t:1657594800> (<t:1657594800:R>)

Globally

▫️ 100%: <t:1657674000> (<t:1657674000:R>)

Samsung Galaxy Store

Korea, Japan

▫️ 100%: <t:1657593000> (<t:1657593000:R>)

Globally

▫️ 100%: <t:1657605600> (<t:1657605600:R>)

Amazon Appstore

▫️ 100%: <t:1657676700> (<t:1657676700:R>)

Official Website & Third-Party Stores

▫️ 100%: <t:1657676700> (<t:1657676700:R>)

Huawei AppGallery

▫️ 100%: <t:1657677600> (<t:1657677600:R>)

[onyx plover]

@lime juniper where is the name of player ? Its something’s is missing.

And list not update , please fix it . Thanks

[regal current]

help

I can't login to my account and my game is broken

[dim wasp]

Whenever i finish a Classic match.
A loading screen appears.
My game stucks there and I'm unable to return to lobby!!!
Anyone kindly help please!!!

[compact oar]

Yes, I have this problem too. Feel free to report it in #old.

[regal current]

@compact oar bro pps help

[vestal grove]

In Official website launch time?

[regal current]

pls help

[onyx plover]

We have same problem last night you can watch it in feedback,

[spiral gull]

hello everyone.. sold his personal account, the person changed his mail and tied the number, threw it with money. tell me what to do??

[jade nest]

Mentioned at the 2nd most bottom point

[compact oar]

Please perform a routine repair of the game from login menu. If the issue persists, please submit a report in #old.

[onyx plover]

#old message

[vestal grove]

Okay

[winged palm]

Recourse pack not working done everything please help

[regal current]

it's like my game is back like this

and i can't get into my account lol

[thin halo]

What does it say when you logged in?

[regal current]

network error

did not normally

i downloaded 4.1 GB File and

and when i re-enter the game

it gives this error

[thin halo]

Can you try using another network connection? WiFi or data.

[thin halo]

Try doing a routine repair.

[storm flume]

Please contact the customer service for further assistance, @spiral gull. Refer to subpoint 5.4 in #faq for further information.

[regal current]

like i said i have no problem with my internet

was entering before

[thin halo]

Just try it. It may help.

[flat atlas]

@regal current can u send me update link....

I've dm u@regal current

[dim wasp]

Whenever I finish a Classic match. There comes a loading screen. My game stucks there. And I'm unable to return to lobby.
Kindly Kindly someone help me fix this please. I've repaired and re installed game, used VPN too but I'm facing this issue. Please someone help out.

[night cloak]

@lime juniper

I have a problem

Someone tried to scam me

Got poof

Don’t fall for these tricks -_-

@here

[thin halo]

Can you provide screenshots in mobile and send it in #discord?

[night cloak]

Pl sure

Ok sure

[rancid mountain]

You do not need account info to use Midasbuy, you only need 15#s of your pubg account

Ps. Wrong channel to report this type of scam

[night cloak]

Ok thanks

[radiant jolt]

Some 4 weapons says not downloaded while I have all sources downloaded plus when I click on them to download they don’t allow to download what’s the solution?

[night cloak]

For Midas buy u just need pubg if

I’d

[rancid mountain]

Salem that’s a network issue

[thorny cobalt]

Any moderator available for support?

[radiant jolt]

I have tried more than 4 different networks

[rancid mountain]

Have you tried resetting cache data?

[radiant jolt]

@thin halo what’s the solution

[rancid mountain]

@thin halo is there a way to get a 4-5K account banned? Someone I know got hacked and he can’t seem to get his account back. This scammer continuously tried to keep scamming just bc he got lucky with one account.

THE IMAGE ATTACHED IS THE SCAMMER WHO SCAMMED A VERY EXPENSIVE ACCOUNT

[radiant cosmos]

Source Packages are not being downloaded.This way it stays.

[fringe orchid]

What is this

Birthday gift ? If yes then where is gift 🥺

[night cloak]

Same

[modern pond]

Is there a link to download a website and the Medspy app for ios?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @modern pond.

[modern pond]

Can I get a website download link for PUBG Medspy to charge the widgets for the iPhone system or ios?

[compact turret]

HOW DO WE UPDATE THE GAME????????

And where has Metro Royale gone

@velvet cobalt g'day.do U know where METRO ROYALE Has Gone

[chilly spade]

You want to download Midas huy on your iphone?
Unfortunately, there is now way to download midasbuy on your device you can top up uc from the website.

[modern pond]

How can I do this through the Medspy website on iOS

[chilly spade]

@compact turret Metrol royal and will be available on the next update 2.1 which is on 13th of july.

[modern pond]

Can you send the Medspy website for ios.?@chilly spade

[devout ginkgo]

What time does the new season start?

[dusty violet]

I want to report a cheat program for the GameLoop emulator

[compact turret]

Where has Metro Royale gone

[chilly spade]

@compact turret Metrol royal and will be available on the next update 2.1 which is on 13th of july.

[chilly spade]

Search midas buy on your search engine and open the first web that appears.

[modern pond]

ik thanks bro

[chilly spade]

17th of july.

[chilly spade]

You can report in #copyright.

[devout ginkgo]

@chilly spade then when is the game update?

[chilly spade]

For the update it has been turned off for some days.

[blissful compass]

He promotes and sells hackers

He promotes and sells hackers

[devout ginkgo]

@chilly spade I believe u have no idea what u are talking about thanks though.

[regal current]

my bros my pubg says (we couldn't establish a secure connection)how to fix it

@celest shadow

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @blissful compass.

[night cloak]

Hi, I think there is a problem

[celest shadow]

Please provide us with a screenshot of your issue.

[night cloak]

My BD is not July 11th

[celest shadow]

Feel free to submit a report in #old.

[regal current]

okey

[regal current]

@celest shadow

[crimson oriole]

some one has hacked my account and has changed my information

Who’s help me

[compact turret]

Thank you @Bear plays ,,no one would Answer .... Will all my Effort of what I had in the Bank N all my Armour L6 ..will it Still be there??

[storm flume]

Please contact the customer service for further assistance, @crimson oriole. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please use a different Internet connection (Cellular Data or Wi-Fi).

[regal current]

why

that we can't use my wifi?

[celest shadow]

A possible solution is to change your DNS settings. Please refer to subpoint 4.3 in #faq for further information.

[chilly spade]

Yes

[warm ledge]

hello friends, pubg Mobile is very broken, there is no problem when you enter other matches, but when the network is entered, the game goes completely and I can't play, the game crashes completely, is there anyone who can help?



[flat atlas]

@celest shadow can u provide me update link

[celest shadow]

Please refer to the pinned messages of this channel for further information regarding the update schedule.

[flat atlas]

I need kr version or Vietnam version link...

Pls provide me

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @flat atlas.

[wind jasper]

İ cant login with my phone number and password for pubg.its game say login failed please try again.who can help me ?

[junior birch]

Please refer to sub-point 4.4 in #faq for further information, @wind jasper.

[wind jasper]

Dont undestand

İ did but failed 4.4

[grizzled cypress]

Good afternoon, my pubg mobail account was hacked by fraud and deception, at the moment the fraudsters have unlinked my iCloud email, I don't even have access to the account, I can pass any verification to prove that this is my account.
I have a lot of things and achievements there, it will be a shame to lose it, please help
Email: kroyli888icloud.com

[wintry ivy]

Hello

Pubg mobile send to me (happy birthday please log in to collect your gift!) But i logged in but pubg didn't send to me any gift

[final spear]

Please contact the customer service in-game for further assistance. Refer to subpoint 5.4 in #faq for further information.

[balmy wolf]

Birthday gift is a new version feautre in which system will send you a gift on your birthday. This feature will be available in 2.1 update as the update 2.0 is now end and because of bug this notification is showing.

[fossil violet]

PUBG update

[ivory stump]

same

[fossil violet]

When will PUBG come

Update

[wintry ivy]

On Wednesday

[fossil violet]

Global PUBG MOBILE update

[astral thistle]

[fossil violet]

When will PUBG update come

Global

[compact oar]

@fossil violet

[night cloak]

Y'all need to help me fast before it's to late plz I'm begging i don't wanna lose this account

This the 4th devices it's been shared to

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @night cloak.

[floral tiger]

how iadd other social media beacuz my acc connect in my discord and my discord is from my friend ineed to replace acc linked

[humble vault]

Failed login error. What am I gonna do?

[cyan citrus]

You will fist need to log into your PUBG MOBILE account. After that, you can link another social media platform to the account.

[humble vault]

I got problems with Facebook connection on my device iOS and several other games

[night cloak]

I need huge help plz i can't use my acc rn bc the dude they shared it to is on it rn i need some 1 to help me plz

[floral tiger]

Yeah but they dont have like + button to add

[cyan citrus]

For how long have you been facing this issue? Could you please share a screenshot in English? Also, please mention your device.

[storm flume]

Please do not use languages other than English, @humble vault. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[floral tiger]

This looks like

[night cloak]

Plz help me don't let me lose my account plz

[humble vault]

I'm getting a failed login error. And about 4 month have this problem. My device is iPad 9. generation

[cyan citrus]

You already have two social media accounts linked (Facebook and Discord). You will first need to remove one of these social media platforms to link another account. You might want to link a phone number to your PUBG MOBILE account for the time being.

[floral tiger]

It says 6days in facebook logo what is that mean pls idont know how it works

[night cloak]

Plz there's 4 devices on my account that i don't know of help me

[cyan citrus]

Please change your game language to English from the login menu of the game and share another screenshot of the issue you are facing. Also, mention your country and the login method you are using.

[humble vault]

My country is Turkey. My pubg mobile game account is connected to facebook

And I dont know what am I gonna do

[cyan citrus]

When you want to remove a social media account from your PUBG MOBILE account, it will require you to wait at least 7 days for that social media platform to be removed. During that time, you must not log into your PUBG MOBILE account using the same social media platform. Otherwise, the the unlinking process will be cancelled.

[humble vault]

My country is Turkey. My pubg mobile game account is connected to facebook

[cyan citrus]

Thank you, @humble vault. Do you happen to have another login method linked with the same PUBG MOBILE account?

[humble vault]

There was Twitter, but I don't remember his email or password either. it's been 3 years

I put a lot of effort into the account

[floral tiger]

And when i update in google play then i log in theres no discord platform to log in with an update

[cyan citrus]

No worries. To start with, please perform a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. After that, restart your device and try to log into the account again. Let me know if the issue still persists.

[cyan citrus]

The Discord login method is only available if you download the game from the official website: https://www.pubgmobile.com.

[cyan citrus]

Please refer to my this response, @night cloak. We unfortunately will not be able to help you with compromised accounts through the community.

[cyan citrus]

Please change your game language to English from the login menu and share another screenshot of the issue you are facing. Also, mention your country and the device you are using.

[humble vault]

The problem still exists

@cyan citrus

[cyan citrus]

Did you reset your device network settings, @humble vault? Do you have Facebook application installed?

[humble vault]

Yes, it is installed

[cyan citrus]

Could you please try to uninstall the application and then try to log into the account again, @humble vault?

[humble vault]

I've tried it before and nothing happens. But if you wanted, let me see

[buoyant star]

My account has been linked to an internal link that is not mine, how do I cancel the internal link? can you help me

[cyan citrus]

Please change your DNS settings and try to log into the account again. Refer to #faq sub point 4.3 for further instructions. If the issue still persists, you might need to reinstall the game completely through the App Store and reset all your device settings.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[buoyant star]

@cyan citrus @cyan citrus I have contacted them You provide all shipping and billing information for the account. Except for the first shipping invoice because it is old and I could not get it, but I have all the evidence of the first invoice, its date and the amount of the tokens, can you help me please

[humble vault]

I was logging into the account before, but I deleted the game. it's been 5 months and the problem continues, I wonder if it has a connection to Facebook? @cyan citrus

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts through the community. Please continue with the customer service.

[cyan citrus]

Probably. Follow the steps I have mentioned above and see if it will make any difference.

[buoyant star]

@cyan citrus Thank you

[humble vault]

Doesnt work

[cyan citrus]

You are welcome!

[cyan citrus]

Please change your DNS settings.

[humble vault]

My DNS setting is auto and I've changed it before, but it's not happening. And I'm so overwhelmed now

For this problem

[cyan citrus]

Can you try to log into the account using a different Facebook account and see if you will still face the same issue, @humble vault? For the DNS settings, you do not need to set them to auto, but put manual configuration as instructed in #faq sub point 4.3.

[humble vault]

Yes, I tried to connect with another Facebook account. And no wonder that the same problem occurred

[trail rivet]

@cyan citrus please help

can i use these mobile name on video title? this is legal or illegal please explain i need help, because i want to use these on my video if its not illegal can i use on video title and description

[cyan citrus]

Go to your device Settings > WiFi > Select the ‘i’ icon next to the WiFi network you are connected to, scroll down and select Configure DNS. Change the configuration from Automatic to Manual. Select Add Server and add the following two DNS addresses for IPv4:

1.1.1.1
1.0.0.1

[trail rivet]

Please check DM i send you Screenshot

[cyan citrus]

If a YouTube channel contains one or more videos that violate PUBG MOBILE's terms of service, there is always a risk that copyright strikes will be applied sooner or later.

You can find the terms of service of the game at https://www.pubgmobile.com/terms.html.

[humble vault]

Should I delete the automatic one?

[cyan citrus]

Just change configuration from Automatic to Manual, @humble vault.

[humble vault]

The device itself gives

[trail rivet]

i don't have any copyright on my channel can i use these mobile name or not in video title and descriptionnn

[left prism]

Hello how I can block someone on pubg pls?? Without adding in friend because the person is harassing me too much

With many accounts

[humble vault]

Can I delete this ? @cyan citrus

[left prism]

Pls

[cyan citrus]

I have responded to you here, @trail rivet. Please read the terms of service of the game and make sure that you don't break and you will be fine.

[humble vault]

@cyan citrus

[cyan citrus]

Could you share a complete screenshot, @humble vault? If there is any IP address visible, make sure that you hide it before you send a screenshot.

[night cloak]

@cyan citrus pls help me in other ways i don't wanna lose my acc

[cyan citrus]

Please refer to my previous response, @night cloak. There is nothing we can do to help you with compromised accounts through here. Please avoid being persistent after you have been answered.

[night cloak]

Ok sorry

[humble vault]

@cyan citrus

İts

[left prism]

Pls

[cyan citrus]

It should be fine as it is.

[left prism]

The person is already blocked but he can still send me popularity ! Why !

@cyan citrus

[humble vault]

OMG. I was able to log in to my account from an Android device, but I can't do it from an iPad

What am I gonna do

[cyan citrus]

Did you try again after changing your DNS settings to manual configuration, @humble vault?

[humble vault]

Of course

[night cloak]

do u guys support emulator version

[left prism]

@celest shadow

[cyan citrus]

Can you try to remove the first DNS configuration, @humble vault? If the issue still persists, please uninstall the game completely and reset all your device settings through Settings > General > Transfer or Reset iPad > Reset > Reset All Settings.

[humble vault]

I have entered the game from an android phone right now, but I can't enter it from the iPad

[cyan citrus]

Got it! Please follow the steps I have mentioned above, @humble vault.

[humble vault]

No got it. İts not good

My device is iPad

:((

@cyan citrus

[cyan citrus]

Refer to my this response, @humble vault.

[cyan citrus]

Will get back to you soon with an answer.

[vagrant tulip]

Is there any guidelines for the merit system recovery?

[left prism]

Thank you so much because the person keep harassing me with many accounts it’s horrible

I already blocked the person !

And he can still send me popularity

And if you don’t have the person in your friend list, you can’t do this

Idk how we can block without adding

Yeah…

[foggy valley]

Why Tencent send fake copyright strike

[junior birch]

Please send your concern in #copyright and wait patiently for a response, @foggy valley.

[night cloak]

Hello i need help please i spend 500$ on pubgm and my Twitter get hacked and someone banned my account please remove the ban because i have a hope with pubg mobile thanks for reply
Id: 5114832234

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

I'm stuck here after downloading the game from playstore

[rose dagger]

Good afternoon, I lost access to my account, changed my phone number to someone else's, I can't stop through, the verification code does not come

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[rose dagger]

The bot in the support service cannot help me in restoring access to my account, is there some form of appeal via email?

[honest cairn]

Guys i unlinked my Facebook acc from pubg but I did it from the Facebook app but it still shows linked in game so is it completely unlinked or I have to do it from Ingame aswell

[humble vault]

Doesnt work. I don't want to reset the device is there anything else

[cyan citrus]

As you have already applied all the possible fixes, the only thing I can think of is that it is an issue with your internet connection. Please try to switch to a different internet connection. If the issue still persists, reach out to the customer service in-game for further assistance.

[cyan citrus]

Through your Facebook account settings, it will only only revoke access of PUBG MOBILE. It will not remove your linked social media account from PUBG MOBILE. To remove your account, you will need to unlink it from your basic settings of the game.

[cyan citrus]

Please mention your country and the device you are using.

[cyan citrus]

You will need to record your issue through the AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[night cloak]

It's a Samsung S10+ from iraq

I think it has something to do with my IP address because i managed to get in using a vpn but when I turn off the vpn i get zero connection speed

[gray sage]

When bgmi update will come

[humble vault]

It didn't work. I'm deleting the game

Good bye pubg

My 4 years

😦

[gray sage]

@cyan citrus bgmi update come.when

[cyan citrus]

VPN usage is not recommended and it may put your account at risk of getting suspended, @night cloak. You may try to change your DNS settings instead. Please refer to #faq sub point 4.3 for further instructions.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @gray sage.

[humble vault]

There is nothing else too?

[cyan citrus]

Sadly, not that I'm aware of, @humble vault.

[night cloak]

It was just to try and identify the issue vpn is not ideal for the gameplay anyways thanks

[humble vault]

Ok ım delete this game. Good bye my 4 years

[gray sage]

@cyan citrus can u send me bgmi server

[cyan citrus]

Please feel free to browse the internet for that. We provide community support only for PUBG MOBILE.

Please add more details about the issue you are facing.

What do you mean by moving joystick, @night cloak? Could you please elaborate on this?

Could you share a video recording of the issue you are facing, @night cloak?

[humble vault]

@cyan citrus thanks for everything. You are good man. I connecting with acc

[cyan citrus]

I don't understand your issue. What is wrong in the video recording?

[cyan citrus]

You are welcome!

[viral gorge]

Hello, is it possible to remove double verification if there is no access to the phone number?

[cyan citrus]

Got it! Do you mean that you are using the first customize button settings but it automatically changes to the third when playing?

[cyan citrus]

Sadly, no. You may try to use the backup codes instead. If you have trouble logging into your account, please reach out to the customer service in-game for further assistance.

Have you always had this issues or did it start happening recently?

Got it! From where did you download the game, @night cloak?

[viral gorge]

bad, they just put double verification on my profile without my knowledge, and now they want to untie the social network VKontakte

[cyan citrus]

Got it! To start with, please reset your customize button settings, @night cloak. This may also require you to rearrange your layout settings. After that, logout from your account and perform a routine repair of the game from the login menu. Make sure that you also select the ''Restore Default Settings'' option. After that, clear game cache one time and restart your device.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

Can you try the method I have mentioned above one time, @night cloak?

Please submit a report of the issue through #old in compliance with the channel's pinned instructions, @night cloak.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[viral gorge]

it's the same, you know? that in 15 days a scammer can untie the social network VKontakte, and my account will be lost

[cyan citrus]

Sadly, not something we can help with through here, @viral gorge. Please continue with the customer service.

This channel (#questions).

[honest cairn]

So I can still login with it?

[cyan citrus]

You can unless you remove the social media account through the basic settings of the game, @honest cairn.

[cyan citrus]

It is unfortunately not possible to block all the players that are not your friends at the moment. You may provide your feedback regarding this through the #old channel. However, you can still block the players that are your friends through the chat feature and you can block players that are not your friends through the popularity message board.

If you encounter any harassment in the game by any player, please reach out to the customer service in-game for further assistance.

[potent heath]

<@&481161015728406538> why did i get a notif from pubg saying "Dear player, happy birthday. please login to claim your birthday gift. Its not my actual birthday but im assuming yesterday was the day I first created my account but not sure though

[left prism]

Thank you but he is already in my blocked list so how he can still send me popularity and add me? He is in my blocked list

Is it because of new update or ?

[cyan citrus]

It may be because of a bug, @left prism. You might need to block the user again.

[left prism]

But Last time i accepted him to block him and he could invite me through the notification center because he got the notification that I added him

And he kept sending request

Is there no way to block without adding ?

Can I send email to someone

Or change my ID?

[cyan citrus]

You may reach out to the customer service in-game for further assistance or report the issue through #old in compliance with the channel's pinned instructions, @left prism. For players that are not your friends, you can only block them through the message board of your popularity.

[potent heath]

can anyone explain this?

[night cloak]

New feature

[honest cairn]

Tysm

[cyan citrus]

You are most welcome!

[potent heath]

new feature for...

[night cloak]

Reminding your birthday

Idk why

[potent heath]

yesterday wasnt my birthday

[night cloak]

Mine either

[potent heath]

unless its the birthday the account was created

[paper ermine]

Does anyone know when Metro royal is coming back?

[left prism]

Okay thank you so much

[prime depot]

What kind of screen shot they need

[cyan citrus]

You are most welcome!

[cyan citrus]

Screenshots of at least two payments you made (3-6 months old).

[timber osprey]

@cyan citrus when Pubg add crate exchange Event? ( Old crate to new Crate)

[fluid quarry]

Why a phone? xiaomi 11t proDon't support 90 fream.

[empty olive]

Guys I have a problem with my account someone associated their Twitter, they’ve changed the region as well, I think they’ve requested account deletion and PUBG support is 0

[fluid quarry]

Why a phone? xiaomi 11t proDon't support 90 fream.

[prime depot]

@cyan citrus I have and nothing happens

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[timber osprey]

@celest shadow when Pubg add crate exchange Event? ( Old crate to new Crate)

[empty olive]

Guys I have a problem with my account someone associated their Twitter, they’ve changed the region as well, I think they’ve requested account deletion, is there a Pubg mail support i have invested over 8k on my account

[lunar tapir]

the next rp will cost 290 uc and if you get more ppls you'll receive 10 uc in mail like other rps or what?

[celest shadow]

The event period was extended last time so that players can continue exchanging their old crate coupons to the new ones.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You will get a UC rebate if you form a complete group, meaning you need to invite 2 other players to your group. The event for RPM13 has not started yet, stay tuned.

[lunar tapir]

ok

[empty olive]

I did contact them but no one answer my account is fked up now, they’ve changed the region and also they’ve requested account deletion… I have reported this as soon as I’ve got mail that a new social has been linked to my account…

I cannot login also because they don’t let me, they are override my login somehow…

[lime juniper]

Patch notes are scheduled to be published on <t:1657605600> (<t:1657605600:R>).
You may find them here in the meantime:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/278-what-s-new

[empty olive]

@lime juniper I need some help man, since yesterday I’ve contacted PUBG mobile support from the app and no one is answering

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[prime depot]

@celest shadow

I've sent screenshots and keeps saying this

[fossil violet]

When will PUBG update will come

When will PUBG mobile global come

[storm flume]

Please refer to this channel's pinned messages for further information, @fossil violet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan citrus]

We unfortunately will not be able to help you with your issue through the community. Please wait for the customer service to get back to you.

[prime depot]

They just gonna keep saying same thing but alr

[warm matrix]

Good day is it possible too receive a verification code through your email address when you no longer have the number @cyan citrus

[vague flame]

will pubg ever go under 20ms like apex and other games

[green summit]

Hello, my account has been stolen
I don't know what to do, can you help me?
Account PUBG

[kind vapor]

hi

help my suport

[opaque linden]

I got banned today. Id : 5629797611. Please help to unban acc:(

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opaque linden.

[storm flume]

Please contact the customer service for further assistance, @green summit. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Hello! How may we help you?

[cyan citrus]

The minimum latency that is displayed in the game is 20. You may provide your feedback regarding this through the #old channel.

[cyan citrus]

Do you have an e-mail linked to your PUBG MOBILE account?

[kind vapor]

they hacked my account

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @kind vapor.

[kind vapor]

114 / 5.000
Rezultati prijevoda
they told me that if I contact the support that I can return it, I have proof that I am paying uc from my bank card

[cyan citrus]

Refer to my this response, @kind vapor.

[kind vapor]

I got angry and had to pay Facebook 1$ to write with their supporters

Do you perhaps know the e-mail from pubg mobile support?

[cyan citrus]

The e-mail for the customer service is: [e-mail]. However, the only recommended method to contact the customer service is through inside the game, @kind vapor.

[kind vapor]

yes, but I can't study on acc at all

I was linked via Facebook, but Facebook was hacked and deactivated

[cyan citrus]

We unfortunately will not be able to help you with account related issues through the community, @kind vapor. Please continue with the customer service.

[kind vapor]

thank you goodbye

[warm matrix]

@cyan citrus yes i do have my email linked too my account

[cyan citrus]

You may try to use the e-mail login method if you have trouble logging into the account with a phone number, @warm matrix.

[warm matrix]

@cyan citrus I no longer have the number i used it as a secondary verification but I can’t get the code due the number that i no longer have so i wanted to find out if there is a possibility that the verification code can be sent too my email address?

[cyan citrus]

Do you have an option for that when you try to log into the account, @warm matrix? Try to log into the account using linked e-mail and check. You may also try to use the backup codes that you may have saved. If the issue persists, please reach out to the customer service in-game for further assistance.

[warm matrix]

@cyan citrus thank you will see what i can do quickly

[mystic tangle]

How can I delete the comments made by someone I blocked, in my Moments? Shouldn't they disappear automatically just like it happens on the Popularity screen?

[night cloak]

Hello, do you know if the new song 'Ready For Love' will be played in the upcoming BLACKPINK The Virtual concert too? Or do we have to wait till August for that? @lime juniper

[lime juniper]

We cannot reveal more just yet. Stay tuned for news. ;)

[night cloak]

😭 ok thank you

[night cloak]

I tried to chat with costumer service's bot. Buy it finishes the chat every time. And I can't get my account back

[night cloak]

The bot don't help i tried everything to get mine back it's all bad rn

What should I do

[devout ginkgo]

@cyan citrus what time is the game updating on ios

[storm flume]

Please refer to this channel's pinned messages for further information, @devout ginkgo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[devout ginkgo]

I can’t see any pins lol

@cyan citrus can u just answer me ?

[cyan citrus]

Here: #questions message.

[jovial ledge]

Hi there i alredy took a ban for data error can someone help me what is the meaning of the data error with my client ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jovial ledge.

[honest cairn]

Don't pay tho it's prolly a scam

[night cloak]

Ok

[celest shadow]

The person you were referring to is a scammer. Please be advised that only the in-game customer service can assist players with account-related issues, @night cloak and @night cloak.

[night cloak]

Tnx man. And I know what you're trying to tell me. Again thank u all

[night cloak]

But the customer service is not responding me

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @night cloak. Please wait patiently.

[trim sky]

is this real jazzed?

[steep cypress]

Hello

[karmic oak]

Its fake lmao and this is support page dont spam here :))

[steep cypress]

I need help about my account can someone?

[prime depot]

@cyan citrus the customer support has reset, so I won't be able to unlink hackers phone number?

[steep cypress]

I need little information

Can someone help? please

[cyan citrus]

Hello! How may we help you, @steep cypress?

[cyan citrus]

Please share a screenshot.

[rain fiber]

Hello, I uploaded a profile picture from Twitter on pubgm and it said "error, please log in again" i found out that I got ban from putting profile picture, it's already second time, it's normal photo in the mirror, can someone help please?

[prime depot]

Ok

[cyan citrus]

You should refrain from using any inappropriate profile pictures in the game. Should you require further assistance with this, please reach out to the customer service in-game

[rain fiber]

The pic isn't inappropriate

[cyan citrus]

Please feel free to reach out to the customer service for further assistance, @rain fiber.

[rain fiber]

Didn't help🙂

There is not option "banned profile picture"

[cyan citrus]

We unfortunately will not be able to help you with that through the community any further, @rain fiber.

[night cloak]

Lmfao

[dire edge]

may i know when 90fps will be available for Xiaomi 11T pro 5G? 🙂

[cyan citrus]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead, @dire edge. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[dire edge]

Send more than 50 times😫

[brazen tendon]

Pubg ki update kb aye gi guide plz

[storm flume]

Please do not use languages other than English, @brazen tendon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[soft hazel]

What does this mean

[storm flume]

Please contact the customer service for further assistance, @soft hazel. Refer to subpoint 5.4 in #faq for further information.

[brazen tendon]

Pubg mobile update when it publish guide plz

Version 2.1

[storm flume]

Please refer to this channel's pinned messages for further information, @brazen tendon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sterile pike]

Is the old to new coupon exchange gone permanently??

[sick shale]

Yes, the event has ended.

[mellow cipher]

Please, my account will be decided today, without playing with you or any programs. I am still standing in the lobby waiting for my friend to open, and one time the message appeared. I was originally leaving the game and I am still returning for two weeks. I don't play with you or any of this talk, thank you.

[storm flume]

Please do not use languages other than English, @fiery cedar. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fiery cedar]

@brazen tendon Already Received A Update

Should I update My Game . Guide Me Please

[hazy willow]

Please, I have been hacked and I broke the link and came to build the account for a week, I will be 10 years old, why please reply

[storm flume]

Please do not use languages other than English, @hazy willow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hazy willow]

Please, I have been hacked and I broke the link and came to build the account for a week, I will be 10 years old, why please reply

[storm flume]

Please contact the customer service for further assistance, @hazy willow. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mellow cipher.

[sterile pike]

So all old coupons and scraps and all the ones you receive crom achievements will be useless and inventory clutter?

[sick shale]

There was enough time to convert them into the new coupons.

[fossil violet]

When will I get PUBG MOBILE update

[night cloak]

When patch notes is out?

[sterile pike]

Sure if you kept them in your inventory. But the fact is you can still get the old coupons from achievements.

[dim wasp]

Whenever I finish a Classic match. There comes a loading screen. My game stucks there. And I'm unable to return to lobby.
Kindly Kindly someone help me fix this please. I've repaired and re installed game, used VPN too but I'm facing this issue. Please someone help out.

Any lead on this issue?
There are many other players facing same issue!

[tawny kettle]

When’s PMCO

[balmy wolf]

Patch notes are scheduled to be published on <t:1657605600> (<t:1657605600:R>).
You may find them here in the meantime:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/278-what-s-new

The update is started rolling out, update will come to your device soon.

[balmy wolf]

The update is started rolling out, update will come to your device soon.

[night cloak]

For android for now?

[final spear]

You may ask eSports related queries in the PUBG MOBILE eSports discord server. You'll get the invite link from this message of #community-news:

#community-news message

[storm flume]

Please refer to this channel's pinned messages for further information, @fossil violet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.