questions

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with this, @sinful storm. We unfortunately will not be able to help you with compromised accounts through the community in any way.

[sinful storm]

Yes, but my social media account has been disabled. It is considered a hack. Uncle, my account was hacked through your license page

[cyan citrus]

There is nothing we can do to help you with that through here, @sinful storm. Please refer to my previous response again.

[sinful storm]

Unfortunately, I have been communicating with them for 6 days and no one helped me to obtain the account

[cyan citrus]

Again, not something we can help with, @sinful storm. Please avoid being persistent after you have been answered.

[sinful storm]

My account has been hacked through your official page and this is your problem and I want my account

Pubg official page, who stole my account

[celest shadow]

What page are you referring to? No verified or official accounts would be involved in scams.

[arctic sapphire]

Why would career results be blank

[opal moss]

Is payload mode ever coming back?

[south veldt]

It’s already there. Are you talking about the new update 3.0?

[rocky trout]

hi got this , what reason can be ? happen 4 times already , i play rush , because dat ?

[clever portal]

What program do we use for vehicles finish content?

[torn gate]

what are answers of removing gmail

if someone hack

how can we answer to helo and support

[sick shale]

Career results might be saved for a certain period.

[storm flume]

Please contact the customer service for further assistance, @torn gate. Refer to subpoint 5.4 in #faq for further information.

[arctic sapphire]

I lnow a day but theres nothing there lnow

[sick shale]

Is it your own career results page?

[arctic sapphire]

Yes

[sick shale]

Try performing a routine repair.

[clever portal]

@sick shale do you know which program we must use in the D.P.D competition?

[sick shale]

There is no specific program, you can use any digital art software.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @rocky trout.

[arctic sapphire]

I did a repair @sick shale

[torn gate]

some explain what is meean of processing

[haughty cypress]

means to keep waiting

[boreal rose]

Hello. I started playing this wonderful game towards the end of 2019. Then I created this account. The account is almost 3 years old, but I ran into some problem. All my friends had events like rick and morty (voice over), free weapon skins, etc, but I just don't have them on my account. Can this be fixed or something? I created new accounts and everything was there, all the events that my friends had. Thank you.

[sick shale]

Some events are only available to specific regions.

[boreal rose]

The fact is that I don’t have a button that writes what my region is, when I download the vpn and go into the game and try to change the region, I start looking for it everywhere but there is no button

[sick shale]

If you have selected a region from the European continent while creating the account, you will not have an option to change the Country/Region.

Be advised that usage of VPN isn't recommended.

[true cedar]

hi you an help

[inner shoal]

Can i ask something?My acc was been hack then the hacker link their email on my acc..i cant change that email😭

I can log in but the hacker log in by email

[sick shale]

Please contact the customer service in-game for further assistance in this regard. We are unable to assist with account related issues via the community in any way.

[inner shoal]

Already contact

[sick shale]

Yes?

[inner shoal]

But it doesnt help☹️

[true cedar]

pls help me bro

[inner shoal]

Update?

You play with pc right?

[true cedar]

what update

[inner shoal]

Emulator

[true cedar]

yes

now i what i want to do

replay

[inner shoal]

@sick shale

[sick shale]

Please refer to subpoint 2.12 in #faq for further information. And refrain from repeating questions regarding account suspensions, we are unable to assist with this.

[arctic sapphire]

I did a repair and it freezes on the career result too @sick shale

[sick shale]

Customer service receives an enormous number of support requests everyday and it takes time to review all of them. Please be patient and continue with them.

[true cedar]

pls help me @sick shale

[sick shale]

If the issue persists, please report this bug to customer service to get it addressed.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @true cedar.

[arctic sapphire]

Its done it. Before in metro i log into the acct from another device and it unfreezes it @sick shale

Its a pain but it works

Amd imjust tried reporting the bug but didnt see topic for it

[rocky trout]

does not make sense , i press ok & let manually check .. seriously if play rush tis happen .. den tis game >>>

[undone prairie]

I've did the elite missions twice but it's still not completed....

and my matches appear in career results (I did them in unranked)

[tawdry juniper]

Can Anybody Help Me My Account Linked With Discord And It's Not Showing Discord Login Option. I Also Do Repair But It's Not Showing Any Discord Login Option.

[sick shale]

Discord login method is only available for the application downloaded from the official website.

[onyx plover]

If I used VPN to change my region my account will be suspend ?

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @onyx plover.

[short igloo]

How do people get the butcher, soldier boy , starlight avatars i see everywhere?

[sick shale]

From THE BOYS collaboration event:

[short igloo]

How to access there?

Is it another regional thing?

[short igloo]

None

[exotic phoenix]

Yes

[short igloo]

This guy again

[ocean eagle]

Report to #discord

[short igloo]

I did 🙃

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Don't accept this liar

[night cloak]

This is the same with a second account. I took a picture of my account, but I removed it from it @short igloo

[mighty patrol]

I am facing 30 min ban problem in PUBG VN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mighty patrol.

[night cloak]

I need Help my acc got hacked

[opaque dock]

Please contact the customer service in-game for further assistance in this regard. We are unable to assist with account related issues via the community in any way.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @haughty sigil.

[untold pecan]

What does this statement mean?

“As mentioned in our earlier email, we request you to provide us with the three months ago payment receipts in order for us to proceed further and assist you regarding your concerned issue.”

I haven’t even made a purchase in the last 3 months

So do I send the latest payment?

The support representative is being stubborn and just copying and pasting that statement over and over instead of answering me

[feral idol]

hello, who do I need to contact for Pubg Mobile Partnership?

[celest shadow]

To find a better-suited content creation program for you, please refer to subpoint 3.1 in #735483472432594994 for a list of our regional communities.

[untold pecan]

@celest shadow

[tired hedge]

Good afternoon, I contacted support 4 days ago, when can I get an answer?

[celest shadow]

You can try.

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[tired hedge]

ok i wait, thanks

[fierce vessel]

Hello @celest shadow i have a question regarding login issue

@cyan citrus ??

Any other mod?

[cyan citrus]

Please add more details about the issue you are facing, @fierce vessel.

[fierce vessel]

Well I had my email linked to my PUBG account But I don’t have access to that email anymore it got blocked is there anyway i can change my email without logging in from email?cause my email is disabled

@cyan citrus

I have number/Twitter/facebook linked & access over them

Just email is disabled

[cyan citrus]

Unfortunately, it is not possible to change a linked e-mail without logging into the account using the same e-mail, @fierce vessel. Should you require further assistance with this, please reach out to the customer service in-game.

[fierce vessel]

I did

They didn’t responded

[cyan citrus]

A delayed response can be expected as the customer service receives an enormous number of requests every day, @fierce vessel. Please wait patiently.

[opal scaffold]

I ran into a problem entering the game, because of the old phone number that comes with confirmation of the change of mail, I didn’t confirm it because after buying a new phone the old SIM card was blocked, I would like to untie the old number and gmail and bind new ones ([e-mail])

[storm flume]

Please contact the customer service for further assistance, @opal scaffold. Refer to subpoint 5.4 in #faq for further information.

[open birch]

What to do if you win an event match

Where will I send the screenshot to

[reef atlas]

My account got hacked please help

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @reef atlas.

[reef atlas]

No

[ocean eagle]

it is easy to login via email if you have number linked

[cyan citrus]

Are you asking about #matches?

[rancid siren]

Poco f3 90 fps in New update

[cyan citrus]

Could you please elaborate, @rancid siren?

[turbid path]

What is discord booster advantages ?

[cyan citrus]

If you boost the server, you will get all the privileges mentioned in Levels section under Roles in #735483472432594994, @turbid path. For Discord related matters, please use the #discord channel in the future.

[turbid path]

Ok thx idk sorry

[open thorn]

Good afternoon! I have such a problem, I can't log in to my account, because I lost access to my Gmail account and phone number, so I can't pass secondary verification, can you help?

[junior birch]

You may contact the in-game customer service for further assistance, @open thorn.

[open thorn]

I already tried but it didn't work for me

[junior birch]

Unfortunately we cannot assist inquiries related to account-related issues. You may try to recover your lost account and the phone number.

[open thorn]

Oh, thx(

[celest shadow]

I can confirm that they were not teaming. When you ran up the hill, they were shooting and fighting at each other.

He is @twilit rune, you can confirm this with him.

[twilit rune]

yes?

[celest shadow]

Please use #pubg-mobile or #chat if you want to discuss regarding this, @night cloak.

[open thorn]

I'm sorry, but if you can't help, then who can?

[celest shadow]

Please use the discussion channels.

[twilit rune]

sure

[summer cloak]

@celest shadow hello broo

[celest shadow]

Hello, how can we help you?

[summer cloak]

Master, can you tell me what the next update of the pubg looks like?

[celest shadow]

You can check #news for the sneak peeks!

[summer cloak]

If I am a master in YouTube, I want to see the upcoming roll passes and upcoming aunts

evint

[celest shadow]

You may keep an eye out for #news.

[summer cloak]

If you don't mind

Ok thanks

[winged rover]

Hlo

[wraith current]

Hello can anyone help me out what is this? is my account in danger? Please help me out i’m worried I can’t buy uc from my account

[cyan citrus]

Selling or otherwise trading accounts is against terms of service of the game, @winged rover. Mentioning about such activities here may lead to a suspension from the server.

[storm flume]

Please contact the customer service for further assistance, @wraith current. Refer to subpoint 5.4 in #faq for further information.

[hollow trout]

Hi. The 2fa option to secure your account seems to have disappeared. Can someone please tell me how to turn it back on?

I used to be able to turn it on and off but now it’s gone entirely

[small isle]

#questions I can’t enter the game because I was hacked and only facebook and Vk

[low atlas]

@static sleet

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @low atlas. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @small isle. Refer to subpoint 5.4 in #faq for further information.

[celest zephyr]

“As mentioned in our earlier email, we request you to provide us with the three months ago payment receipts in order for us to proceed further and assist you regarding your concerned issue.”

What if I don’t have a payment receipt from 3 months ago?

That’s so specific

[cyan citrus]

You will need to provide the customer service with the required information to prove that you are owner of the account, @celest zephyr. Should you have any questions for the customer service, feel free to ask them directly.

[honest shuttle]

Hi

How is that possible

No player

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[honest shuttle]

rff but no player

[honest shuttle]

?

[celest zephyr]

My question is do they want it exactly 3 months ago, or the closest to 3 months ago

Because my last payment was like 7 months ago

[cyan citrus]

It is possible that the player has used a character or symbol in the name that is not visible or the player has changed the username.

[honest shuttle]

Nah

[celest zephyr]

So should I send them that? Because they aren’t answering my questions

[honest shuttle]

asiminator huh no player

They are so good and act like a player they did peek left and right like a player

They are bots right?

[cyan citrus]

If you did not make any purchases 3 months ago, you can let them know or provide them with the information you have access to, @celest zephyr. We unfortunately will not be able to answer on their behalf as we are not affiliated with the customer service. Hope you understand.

[honest shuttle]

Cause it was my first time fpp in arena @cyan citrus they are bot right?

[cyan citrus]

Are you a new player?

[honest shuttle]

No bruh i tried for the first time arena fpp

[cyan citrus]

It is possible.

[honest shuttle]

Ooh

[lean jasper]

#questions
please help me
My account was blocked probably cuz my internet was super laggy and it was first time i was playing in this place as i moved to Norway and in place where i stay i played 2 TMD and it was super laggy but i was doing RP mission.

Spend so much money on my account and never had any software to cheat or any other stuff

I just enjoy the game and friends i can play with.
have this account for around 3 year and this ban its some missunderstanding and error for sure as i use my Asus Rog phone 5 only for gaming and have 2 other phones to use daily.
im 100% sure have no additional software that can make me get ban plus i dont play any other games and didnt instal new apps on my phone recently.

id: 5388653102

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean jasper.

[honest shuttle]

Bruh u heck thats why

Lesson learned bro

[bronze sky]

Can n you add me

[cyan citrus]

If you are looking for players, you may use the #activities channel, @bronze sky.

[bronze sky]

Ok

[austere flame]

Please help. My account has been banned for ten years. Please review the matter and review the matches. I am a professional player and I did not break the rules. Please help sweat
My id : 5344862716

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere flame.

[hollow trout]

@cyan citrus can you please help me figure out how to turn phone number verification aka 2fa back on my PUBG account

[cyan citrus]

You can enable it through the basic settings of the game, @hollow trout. What is the issue you are facing?

[hollow trout]

The option to turn it on is not there. I made sure my app is up to date

I used to have that option

[cyan citrus]

Did you change your region recently, @hollow trout?

[hollow trout]

Like in game server? Yes. From eu to USA.

Is that what is causing the issue. If it is how long before that option comes back

[cyan citrus]

Did you change these settings recently, @hollow trout?

[hollow trout]

Possibly. Like last month. Is that an issue

[cyan citrus]

It is possible that the option to link a phone number and secondary verification is not available for your account because of your region in the game, @hollow trout. Should you require further assistance with this, please contact the customer service in-game.

[hollow trout]

Ok thank you

[cyan citrus]

You're welcome!

[craggy imp]

Hi Quendi, someone said you may be able to help me.

[cyan citrus]

How may we help you, @craggy imp?

[craggy imp]

Well, I'm going to try to give you just the summary.

My facebook was hacked on June 3rd. The hacker disabled my facebook through posting se pretty grotesque content.

Some*

I actually recovered my fb

I tried to log into my pubg and I'm banned.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy imp.

[proper obsidian]

@maiden spokee
Hello guys, I got banned for 10 years, that was like 1 year before, and the reason that I get banned for I used hack or cheating but the truth is that I didn't use any of it, I downloaded a VPN on my mobile phone and changed the location to France I thought that I will earn the reward of this region or something cool will change but the system of pubg mobile shocked me for this ban and I tried to communicate with pubg Tencent games but there is no answer

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper obsidian.

[ocean creek]

Hello guys, i have a problem and i need help.

i got banned pubg mobile metro royale a few days ago. (for a 65 days) ban reason is "illicit third-party transaction" but i dont use anything.

its 3rd time in this seazon. first i got banned 1 week, 2nd 3 days and now 65 days. same reason.

i play clean, i have a youtube channel im not hacker or i dont use any third-party things. please help me. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ocean creek.

[sinful storm]

I need to talk to a Babbage customer for a very important matter

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sinful storm. Remember to read through #faq before asking questions in the support channels.

[mystic kayak]

Please can you tell me what are the phones that support 90fps? Or tell me where can I know?
I wanna know what Samsung phones that supports 90 fps or android phones 🙏

[vapid dawn]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vapid dawn. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

We do not have a list for supported devices, @mystic kayak. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[tepid basalt]

I have a problem in the game its shows a uinblack message and i cant buy from midasbuy i didn’t do anything

[storm flume]

Please contact the customer service for further assistance, @tepid basalt. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[potent heath]

<@&481161015728406538> I need help on a rp mission on pick up a ghillie suit 5 times and I literally searched every airdrop in every map and havent found a ghillie not once. What is the best map to find the ghillie suit. thanks.

[crimson bone]

hi i want to report on a discord server wich sells pubg hacks

[celest shadow]

You can find the Ghillie Suit in an airdrop on any map. However, it is random. I would suggest trying Erangel.

[storm flume]

Please contact Discord at https://dis.gd/contact for this matter, @crimson bone.

[storm flume]

Please do not use languages other than English, @past crescent. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[crimson bone]

They Are Teaming together

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @crimson bone. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[shell ravine]

Can you please anyone tell me how many rp did I go ?

[fleet wigeon]

Could you please Elaborate?

[shell ravine]

Im in now 43 Rp but my Non-Elite Mission Point limit is 3075/3375 with that i can reach how many Rp ??

Whether its is possible to complete 50 ? @fleet wigeon

[fleet wigeon]

You can get more 300RP points by doing Non-Elite Missions where, It depends on how many Elite Missions are there to complete.

[shell ravine]

Only going on 46 ?? Others

[fleet wigeon]

Looking at your SS you get more 400RP points and that will make you at 47 level.

[shell ravine]

Then 3 rp how can i complete ??

Is that wasted ?

[fleet wigeon]

No, your week 4 is opened by EZ Mission card so you have 2 more weeks to complete the missions.

[shell ravine]

Oh nice .. next Saturday again the Rp mission limit increase ??

[fleet wigeon]

Yes it will increase

[shell ravine]

Ye tysm For clearing myy Doubt

🤍

[fleet wigeon]

It was a pleasure to assist you.

[shell ravine]

[severe haven]

How can I disable the firing when using a sniper or scoping?

[night cloak]

I Want TO Change My Phone Number I Complete All The Policy But When I Put MY Number I DIDn't Recieve OTP

[sacred bane]

@gleaming nebula

I wonna talk with admin

[ocean eagle]

@sacred bane Please state your query

[gleaming nebula]

[sacred bane]

@ocean eagle how can i get 90 fps in OnePlus 9R

[ocean eagle]

If the feature isn't available for your device yet. you need to eait for upcoming updates may be it will be available for you.

[thorny forum]

What is CMND? When i login into vn version of pubg. it appears after dob

lol

[thorny forum]

help me. pls

[ocean eagle]

OnePlus:

7 Pro
7T
7T Pro
8
8 Pro
9
9 Pro
8 RT
Nord
Nord N10 5G
Nord N200 5G
Nord 2 5G

[ocean eagle]

your device doesn't support yet

[sick shale]

Self-promotion isn't allowed in the server. Please go through the #735483472432594994, @stone cosmos.

[ocean eagle]

we provide support only the global version of the game

[thorny forum]

OHH

[stone cosmos]

But this was a help I asked for not promotion 😐

[thorny forum]

wait you're new here

[thorny forum]

how do you know that?

[storm flume]

Please do not use languages other than English, @hallow grove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ocean eagle]

this server is meant for GLOBAL VERSION only for more information please read #735483472432594994

[hallow grove]

can someone give me information about all talent

[sick shale]

You can find information about the All-Talent Championship from here:

[hallow grove]

if I go to the final round I already have a place in the next pmco

?

[sick shale]

You will have a chance to participate in PMCO or PMNC competition, yes.

[hallow grove]

Will I get any notification for the game?

[sick shale]

You can disable this by setting your Bolt-Action Rifle & Crossbow Firing Mode on Tap.
(Settings > Basic Controls > Fire Settings):

[severe haven]

Ty ❤️

In what map can I find the gun Win94

[sick shale]

Miramar and Vikendi I believe.

[severe haven]

Bro they have much storage 😭

I'm here with 64gb

@sick shale where can i find sewed-off?

[ocean eagle]

@severe haven
Sewed-off can be found in Miramar Map

[vagrant lagoon]

Library map should be removed from ranked arena people don't leave there spawn all game

[south pier]

I love PUBG and I respect your policy very much
Please re-activate my account so I can enjoy playing again

My name in pubg is
王AhMaD王
And this is my account ID
5279096181
Thank you

[storm flume]

Please contact the customer service for further assistance, @south pier. Refer to subpoint 5.4 in #faq for further information.

[zinc escarp]

hello anyone here?

[ocean eagle]

Please state your query

[cyan citrus]

For any feedback about the game, please feel free to use the #old channel.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @summer cloak.

[raven void]

Can someone help me please

This guy hacking in ladder arena

Rn he's platinum 1 and almost Crown

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @raven void. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[raven void]

He has aimbot, auto aim

[azure skiff]

Did you mean this ?@night cloak

No. It is testing app of apple beta ios testing@night cloak

@night cloak you can see

Yup,as you say report by using this link: https://bit.ly/3uDSJZv

[sharp berry]

Hi

[ocean fractal]

[valid sentinel]

Hello guys. I can't sign in account. He got hacked. All my social networks have been unlinked from my account. Please help me recover my account. I remember some data, I can also provide checks for paying for the game currency.

[ocean fractal]

Why dont u try in game service

[ocean eagle]

@cyan citrus @celest shadow please moderate name.

Thanks @celest shadow

where can i check my XP?

[celest shadow]

To check your current level, execute the !rank command in #481204134859505684.

[ocean eagle]

Okay sir

[storm flume]

Please contact the customer service for further assistance, @valid sentinel. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Hello! How may we help you?

[amber musk]

How do I fix

[storm flume]

Please contact the customer service for further assistance, @amber musk. Refer to subpoint 5.4 in #faq for further information.

[thorn spade]

need support ar

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thorn spade. Remember to read through #faq before asking questions in the support channels.

[modest solstice]

5730755074

[chilly spade]

Please state your issue.

[slow ruin]

hi

You have reached the limit of points RP.
But I didn't get to level 50

[cyan citrus]

Could you please share a screenshot, @slow ruin?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[merry horizon]

How do I do this?

[cyan citrus]

This is not the latest version of the game, @merry horizon. Please update your game to the latest version or reinstall the game.

[merry horizon]

Ok Thanks bro 🥰

[cyan citrus]

You are welcome!

[night cloak]

(Metro Royale) hello why undercover ID mode not working?

[valid sentinel]

My account has been hacked

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @valid sentinel.

[valid sentinel]

Not helping

[storm flume]

Please do not use languages other than English, @austere steeple. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vocal drum]

Greetings, my account ID: 559613193, wich is old from the second season, and I spend a lot of money on it, and I intend to open all the packages in the future.
Unfortunately my account has been banned for 10 years, It turned out that the reason was when I took the device to repair it due to a problem with the graphics so that it was not running the game with graphics 90 frames, even though the mobile is Redmgic, the maintenance worker is modifying the files without my knowledge, I removed these files and I hope you will give me a chance to remedy the matter.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal drum.

[unique hollow]

@cyan citrus does pubgm support change server?

[ocean eagle]

you can change your server via in-game settings

[mellow warren]

Where can I report hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @mellow warren. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[unique hollow]

I mean i want change to global

[brazen cradle]

Revert the version you mean ?

[ocean eagle]

what is your current version/region

[unique hollow]

Im in Vietnam version

[ocean eagle]

@unique hollow If you are playing different versions of the game that can't be reverted to Global Version

[ocean eagle]

That can't be reverted

[deep sapphire]

https://youtube.com/shorts/zl0tg43UVLI?feature=share

Hacker

[brazen cradle]

Unfortunately. You can only create a new ID in the Global version. You will NOT be able to migrate across different versions.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @deep sapphire. You can also submit a report in #old in compliance with the channel's pinned instructions.

[grand nexus]

Sir can I able to login my bgmi id back in pubg globel

Because I am shifting to Canada

[brazen cradle]

Unfortunately you cannot.

[grand nexus]

😭

Any chance ?

[chilly spade]

There is no chance.

[zinc escarp]

hello hey is it normal that your crosshair moves when you scope in? its not at same position when ads.

[cyan citrus]

Non-elite mission limit has been reached, @slow ruin. You can complete the missions again after the new week starts.

[slow ruin]

But it's the last week

i have open 4 week

and i am complete all mission in all week

@cyan citrus

[cyan citrus]

You have opened week 4 with the RP Ez mission license, but the week 4 has not yet started, @slow ruin.

[slow ruin]

If the fourth week is opened, will it increase the points limit?

[cyan citrus]

You have few missions left that you have not completed yet and you will also be able to complete this mission:

[cyan citrus]

Yes.

[slow ruin]

thank you bro

[cyan citrus]

You are welcome, @slow ruin!

[desert lantern]

hey guyz i have big problem once i opeend acc i fount ban issue 10yrs when ask about information this message appears

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert lantern.

[true thistle]

Is it possible to change my region? I can't wait 50 more days to do it

[cyan citrus]

It is not possible before the cool-down time is over, @true thistle.

[true thistle]

If I wipe my account? Maybe make a new one?

[floral ruin]

Hello, I can't enter in game in Facebook because it asks for a code that comes to a phone number that I don't have, please help

[cyan citrus]

Could you elaborate?

[cyan citrus]

Please reach out to the customer service in-game for further assistance with this.

[true thistle]

Is there a way to completely delete my account? I've tried logging out of the game and wiping game data from Google play

[errant terrace]

@cyan citrus Ok now can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @errant terrace. Remember to read through #faq before asking questions in the support channels.

[errant terrace]

Okay

[cyan citrus]

You cannot completely delete your PUBG MOBILE account unless there is an option available to delete account in the basic settings of the game.

[errant terrace]

My account was hacked and during the hack the account was linked to the mobile phone number and I have all the account linked social network Twitter, Facebook and mail but with the hacker the mobile phone number was linked and the hacker did the option of two-step verification and now I have a link to the account but I can't login Is there help in this thing

[ocean eagle]

@errant terrace please contact customer service for assistance regarding compromised account

[errant terrace]

I contacted them but nothing helped

[ocean eagle]

You have to provide Correct information, and there may be delayed response because of enormous people ask of assistance

[errant terrace]

I provided the information correctly, but there are options, and it is not the support team who responds to me, but the automated answerer

[night cloak]

Sir please enable events for the players of European economic Area

[cyan citrus]

Different regions may have different events. Should you have feedback regarding this, please use the #old channel, @night cloak.

[errant terrace]

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @errant terrace. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Sir i live in Pakistan but Pakistan Events are not shown because of this European economic Area restrictions

[lunar tapir]

why poco f3 still don't support 90fps?

the min specs is sd 865 and 90hz and poco f3 sd 870 and 120hz

[sand furnace]

Hello

What I do with the green ones now that they are gone

[cyan citrus]

If you cannot access the 90 FPS option despite of your device meeting the requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6

[celest shadow]

Crystals are based on your region. If you have recently switched to a different country or region, you will not be able to use the previous region's crystals.

[sand furnace]

Oooo what are the green ones for which country?

[cyan citrus]

Please refer to my previous response again. Also, you cannot change your region if you have selected a region or country from the European continent.

[celest shadow]

I am not sure. You can try asking in #pubg-mobile.

[sand furnace]

Alright thx

[compact oar]

Pakistan

[sand furnace]

Really?

[pliant wave]

Hi, Ban Time please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant wave.

[wild valve]

Hello, I'm Abdo, my phone was stolen and I can't reach the beautiful. What do I do? These pictures appear to me, but I can't reach the e-mail. What do I do?

[vapid bay]

I have a little problem with the purchase bonus

[wild valve]

Until you reach anything, I do not want to lose my account, terminate my personal account, and I do not have any other account

[vapid bay]

I recently buy the 60 UC pack

But I didn't get the free guns skin

[storm flume]

Please contact the customer service for further assistance, @wild valve. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Which weapon finish are you referring to?

[wild valve]

what am I doing here

[vapid bay]

I have set my game in English so it's called "Croco Mignon"

*French

[celest shadow]

Can you please provide us with a screenshot instead?

[celest shadow]

Please contact the in-game customer service for further assistance regarding your issue. We hope you understand that we are unable to assist players with account-related issues through the community in any way.

[safe agate]

Pubg official pharo pic send

[celest shadow]

For this weapon finish specifically, you can purchase it for 180 UC.

[celest shadow]

You may check out #news for sneak peeks of the upcoming Ancient Secret mode.

[vapid bay]

Oh ok I didn't understand it like that

So thanks 😁

[storm flume]

Please do not use languages other than English, @wild valve. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[versed dawn]

This achievement is glitched for me, i get kills with pan and.machete but it doesnt count them anymore

[lethal sparrow]

My changing region option is not showing…

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

[sudden hedge]

can someone help me

[wraith citrus]

I change my server by mistake pls help

[sick shale]

You have to wait for the cooldown period to be over, there is no way to skip this restriction.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sudden hedge. Remember to read through #faq before asking questions in the support channels.

[night cloak]

hip fire in game loop very bad please help

[storm flume]

Please do not use languages other than English, @charred pawn. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[charred pawn]

Is it allowed to use third party software on Poco x3 pro

[inner moss]

No. Any unauthorized 3rd party app will result in the suspension of your account.

[charred pawn]

thank you

[charred pawn]

If so, it leads to a ban

[inner moss]

Yes.

[charred pawn]

Thanks a lot for the advice

But there are people who play with the third luxury and files؟

[round sorrel]

Hello

Can anyone tell me WHY PUBG MOBILE LITE IS HEAVER THAN GLOBAL?

[quaint ocean]

Bana da ver

[hearty vector]

Hey, is there any way I can speak to a real support agent? I've been trying to get in contact with PUBGM customer support but i've been only able to talk with a robot. My account got hacked but my Twitter and Email are still linked. The hacker linked his facebook and phone number so now I need a verification to log into my pubg account.

[fresh leaf]

How come nothing is ever done to people who go outside the walls in metro? Like I put squads cause I want a team and this last match all 3 of them go out the map...at least force them to never auto match with people so I never play with them cause like I said I wanted a team not to be solo.

[flat atlas]

When will 2.0 update will launch..?
I mean release date??

[median latch]

Customer support is NOT helping 😴, just filled with bots, any ways I can talk to real people?

[rocky trout]

yes me too , who is tis ?

[night cloak]

how do i download every carskin and outfit possible?

[tepid basalt]

There is a person hacking in tiktok how do i report him?

Anyone?

[analog oak]

Make sure to knock then kill with melee for it to register. It doesn't work if you kill the person with melee but knocked them with gun, or if team mate knocks and you kill. To be 100% sure it counts, knock and kill with melee.

A simple suggestion for the people who come here claiming to be hacked. DO NOT click any links from sites that are not official PUBG accredited, do not open emails from people you do not know. Buying or selling accounts is against the T&C's of PUBG and if you're involved in either, don't ask for help when it doesn't work out (scammed) and lastly, if any offers of 3UC or gun skins etc sounds too good to be true, it definitely isn't true.

If you stick with these simple rules, you're not likely to get hacked or lose your account.
If you have done any of the above, then coming on here and asking for help is going to get you nowhere, cut your loses and learn from your past errors.

[regal sinew]

Hi, its been a month but my problem isn't sought out... My UC deducted again & again

And i can do any purchase

[paper chasm]

How can somebody steal you’re account just by linking their phone numbers even if you have others accounts added long time before. Like email, Facebook. Why I didn’t receive a email asking me if I was doing this change. ??? That’s sucks.

And now it ask for second verification. Phone number that never belongs to me.

How ???

When all this change. I’ve Ben playin since season 2

When did it all happens ?

[jaunty abyss]

organizing paid tournaments and paid Scrims in PUBG/BGMI is allowed??

[little gyro]

gyho

[hearty vector]

i'm on the same path as you homie..

[night cloak]

any help @storm flume

[versed dawn]

Tried all ways still glitched

[fresh leaf]

LOL!

[feral forge]

Please refer to the announcement in #735483472432594994, @fresh leaf.

We only provide support for the mobile version here, @night cloak.

[feral forge]

Only the in-game customer service can assist with account related issues, so please be patient till they get back to you.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fresh leaf. You can also submit a report in #old in compliance with the channel's pinned instructions.

We currently do not have a specific release date for the upcoming update, @flat atlas. Once we do, we will publish further information in #news.

[feral forge]

We are unable to assist with account related issues here, only the in-game customer service can.

[trail matrix]

Hey I just wondering why I'm not getting my name tag when I reached crown and ace 2 season in a row now

[ocean fractal]

@trail matrix season ends reward

[trail matrix]

Ok but it didn't give me last seasons

[robust current]

hi

can i talk with an admin ?

[trail matrix]

Same need help

[robust current]

i need to un ban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust current.

[mortal apex]

How can we help you?

[tight tapir]

Welo

Welp

[ocean eagle]

Hello

@tight tapir please state your query

[tight tapir]

See login not working

Its loading and do nothing

[ocean eagle]

@tight tapir Please check your internet connection and try again

[gloomy sundial]

I have a login problem please fix it

[ocean eagle]

please explain what issue you're facing

[gloomy sundial]

Sir it says a error you must link a mobile number to perform this action

[trail matrix]

Hey I just wondering why I'm not getting my name tag when I reached crown and ace 2 season in a row now

[ocean eagle]

Please contact in game Customer Support

[gloomy sundial]

Sir the in game customer support is giving bot reply

[whole cedar]

you will get that title end of seasion

[trail matrix]

Ok but it didn't give me last seasons

[gloomy sundial]

They are unable to fix my problem

[trail matrix]

?

[ocean eagle]

it is because the number has been removed while secondary verification was enabled

[gloomy sundial]

So can you fix it

I have spent so much money on my account

[trail matrix]

Ok but it didn't give me last seasons

[ocean eagle]

we are sorry to say we can't fix it. you need to contact in-game customer service

[trail matrix]

That's why I need help

[austere stump]

Hi! Tell me please how I restore my acc? accaunt name - vetallro

[azure bone]

When will the result come ?

[ocean eagle]

please contact in-game customer service

[ocean eagle]

you can disable one fire button in settings

make other button very small and put that in the corner and use this button

[cyan citrus]

The winners will be announced with their submission username, and contacted via their submission account, within 30 days from the event's deadline.

[azure bone]

Thanks

[cyan citrus]

Season rewards will be issued on the start of a new season.

[cyan citrus]

You are welcome!

[eternal wigeon]

Can the official ban Chinese people from playing PUBG? I got in because of those Chinese recruits themselves, and they kicked me out (the Chinese are playing Peace Elite)
ask for a reply please🙏

[trail matrix]

@cyan citrus Ok but it didn't give me last seasons

[cyan citrus]

Please share a screenshot of your cycle statistics, @trail matrix.

[cyan citrus]

The inequitable behavior can be reported directly through the in-game report feature or the customer service.

[dapper rover]

I want to communicate with the business team

I'm trying to reach them, but I don't know

[viral pier]

Merhaba benim hesabım ban yedi ama ben ne hile kullandım nede kullanan birisi ile eslestim anladığım kişileri de bildirdim ama gel görki yine ban yedim

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral pier.

[mystic tangle]

When I'm trying to link email, it says password incorrect right after I enter either of the 2 password fields. It doesn't allow me to continue.

[bitter ermine]

This voucher when i have 3 of them.. and i wanaa buy somthing from redeem in RB like the face from sesson 4 .. can i use the 3 voucher and get 900 UC disscount on something cost 1200 UC or just one voucher of them will applyed @cyan citrus

[mystic tangle]

Is the Sign in with Apple option supposed to work on the betas? I've tested half a dozen betas and it never worked for me.

[cyan citrus]

Spacial supply vouchers can be stacked and used at the same time.

[cyan citrus]

You may provide your feedback regarding this through the #old channel.

[cyan citrus]

Please try to change your password and try to log into the account again.

[cyan citrus]

Hello! How may we help you?

[mystic tangle]

The fields are "Set Password" and "Password Confirmation" so it's for setting a new password. I login with Facebook anyways so which password are you suggesting me to change?

[median wharf]

hello, I knocked out such a card, where it says that I am guaranteed to get 1 legendary item, but now I have an active discounted card, that is, I can only spin single scrolls for 40 us, so I have a question, will this card work with a legendary item , if at the moment, I have an active card with a discount? thanks in advance

[ebon yarrow]

Heyyyy how do i use those?
I dont want them to expire

And about my 42k rp, i haven't found any use for them in the "Shop"

[median wharf]

You can open cases with these coins

[ebon yarrow]

Awww, okay so ill keep them for now, what avout the burgers?

[median wharf]

Look for an exchanger in events

[ebon yarrow]

Events? Where is it

[median wharf]

Wait

[median wharf]

<@&481161015728406538> give an answer please

[dapper rover]

I own a website to sell cards, but the idea is different. I want to be a distributor or dealer at low prices

[versed egret]

cheater open live stream https://vm.tiktok.com/ZMNA1StrE/

[eager nymph]

Hello, I don’t know where to turn for help, QIWI technical support redirected to you. I bought Midasbuy promo codes twice through QIWI, the email address was correct, as a result, the promo codes did not come, but the payment was successful. Where should I go with this question?

[celest shadow]

Lucky Cards are used in order when making draws, so only one can be active at a time.

Please report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @versed egret.

[celest shadow]

Please contact Midasbuy support at [e-mail] for further assistance.

[median wharf]

That is, if I spin the roulette wheel with this card, then I will not get a legendary item?

[celest shadow]

Feel free to provide your feedback in #old.

[celest shadow]

You will get 1 Legendary item directly from the current draw if the Lucky Card is activated.

[thick tendon]

Hi

[regal brook]

App keeps kicking me out of pubg as soon as i enter

[junior birch]

Please refer to sub-point 4.5 in #faq for further information, @regal brook.

How may I be of assistance, @thick tendon?

[thick tendon]

Hi !I need help my account was hacked how can I recover it?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @thick tendon.

[thick tendon]

I already contact customer service but it won't reply😅

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[thick tendon]

Ok thanks😁

[jade nest]

Beta accounts cannot be linked to anything. It is always through guest login if you want to play.

[meager pumice]

@junior birch Hello this new event called "Fairy-Fox Treasure"..do i need to pay 345 uc to get all things from event or?

[celest shadow]

Please read the event rules for further information. Click on "?".

[meager pumice]

So i can get all for 345 uc

[celest shadow]

No, only 1 of the item from the bigger spin.

[meager pumice]

What

[celest shadow]

I recommend reading the event rules first. If you do not understand anything, feel free to ask here.

[meager pumice]

So how much costs all 8 spins?

In uc

[celest shadow]

You may read the event rules here:

[mystic tangle]

How about the possibility of importing the controls layout? This would drastically improve the experience for testers as every time there is a new beta it takes almost an hour just to get everything downloaded and setup.

[jade nest]

This is not possible as the beta version is a different client. You can put this as a feedback in #old . If you wanna talk more about this then we can continue in #pubg-mobile

[vale plume]

Guys I need to ask here something, is that true that using VPN in pubg mobile leads to a ban of the account or not?

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @vale plume.

[meager pumice]

Oke will check after

[ocean fractal]

@mystic tangle once you save layout. It will always be there on same device

[cyan citrus]

This is not allowed. Users should only make purchases through in-game or through https://www.pubgmobile.com/pay.

[dapper rover]

We are a company that distributes to users - we are not a user

[cyan citrus]

Still not allowed, @dapper rover. We will not be able to help you with that any further.

[pastel jackal]

what is this ?

[celest shadow]

It is a compensation for a bug related to the Hola Buddy (GB Teddy Bear) spin.

[pastel jackal]

Permanent?

[celest shadow]

Yes, it is permanent as stated in the mail.

[pastel jackal]

oh thank you

[mystic tangle]

Oh ok so I just need to not uninstall it after each beta expires. I'll try that next time, thanks!

[dapper rover]

Is there a business email for me to contact them?

[ocean fractal]

@mystic tangle even if you uninstall u dont have to worry. You will get back ur previous beta account and the layout on same device

[cyan citrus]

Customer service e-mail: [e-mail].
Partnership inquiry: [e-mail].

[elder glade]

hello, my account in the game was hacked, the VKontakte social network was linked to the account, when I enter the game, it asks for a secondary verification, but the verification code comes to a number I don’t know, the nickname in this account is bb-INTIM, id 5868729020, I don’t I can login, please help

[drifting sparrow]

Bro you lucky

[elder glade]

I do not know what to do

[mystic tangle]

I'm pretty sure there's something I'm missing then because I've tried half a dozen betas and every time I have to setup my controls from scratch.

[cyan citrus]

You may provide your feedback regarding this through the #old channel.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[elder glade]

I can not achieve the desired result in the support in the game

[cyan citrus]

We unfortunately will not be able to help you with such account-related issues through the community in any way, @elder glade.

[elder glade]

this is very bad

I'll try something else

[ocean fractal]

@mystic tangle where do u download the beta from?

[mystic tangle]

The link provided from within the game event.

[ocean fractal]

@mystic tangle im sorry i cant of further help. It doesn't need to setup my layout everytime for me. It gets automatically my previous account and layout

[gloomy sundial]

Your support hacked my two accounts

[mystic tangle]

Which account is that? Because I just asked earlier if it's possible to use the Apple login and was told it's not. Only option I have available is Guest and it always goes through the new character creation workflow.

[gloomy sundial]

My two accounts of about 5 to 6 million pkr are hacked give me my account back

[storm flume]

Please contact the customer service for further assistance, @gloomy sundial. Refer to subpoint 5.4 in #faq for further information.

[grizzled crater]

hi

[modern pond]

What is that problem that occurs during values ​​in Erangel mode, the central circle, when I die, I can't go back again and I can't watch my friends during values?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @modern pond. You can also submit a report in #old in compliance with the channel's pinned instructions.

We are unable to provide assistance if you do not ask a question or state a problem, @grizzled crater. Remember to read through #faq before asking questions in the support channels.

[grizzled crater]

account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled crater.

[full spruce]

My pubg mobail account has been hacked the social media are gmail 3RD
APPLE and twitter
I have 3rd and apple but my twitter account was hacked
Please help me my account is mor 1000$

[silent knot]

Hello, please help me with unblocking my account.
In-game support doesn't help.
I filled up Uc through the official midasbuy website and was blocked.
Unlock my account
my id is 5870540032

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silent knot.

[ocean fractal]

@mystic tangle guest account. There is no way to sign in. Only option is guest

[sick shale]

Please contact the customer service in-game for further assistance. We are unable to assist with account related issues via the community in any way.

[mystic tangle]

So I don't see how it's possible for the settings to be kept after uninstalling the game and also without using any type of login.

[tardy ruin]

Hi where can I report team griefers?

[ebon yarrow]

Hey guys! I can't find the event shop

Where is it located exactly?

[sick shale]

You can report this behavior through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search. Such cases cannot be handled through the community.

[ocean fractal]

@mystic tangle im not sure maybe because its android

[sick shale]

Event shop? Can you be more specific?

[ebon yarrow]

Yes, im trying to exchange my burgers

And those aswell, but cannot find it

[sick shale]

Recall Tokens can be used in Friends Caring & Redemption:

[sick shale]

This is for a regional event. If you have changed your in-game region to another country, it will no longer be available.

Try to look for it in the events center.

[ebon yarrow]

Awwwwww! Isee!! Thank you so much!!!

btw, i couldn't find that outfit in the shop, is it still possible to buy it?

[sick shale]

You cannot buy the ghillie suit, it can only be found in air drops.

[lost field]

Hi @here

Can I buy old skins?

[cyan citrus]

Not all, but there are old skins available to purchase in the Royale Pass jackpot and through the season shop, @lost field.

[lost field]

Thanks @cyan citrus

I know that

some old skins are available in RP shop.

No possible to buy specific old skin?

[cyan citrus]

Sadly, no, @lost field. There may be different skins later, but you can only purchase skins that are available in the game. Make sure that you take a look at the season shop too.

[silk matrix]

It is alleged that you will bring the sale of the pharaoh. But actually You just added 1 level. You will regret not selling it. If the Pharaoh sale does not come, we will exit the Game.

[lost field]

I'm not sure when the skin will be available in RP shop.

Is there any plan to come old skins in RP shop?

[cyan citrus]

Sadly, we don't have information regarding this, @lost field. You may provide your feedback about the items you would like to be returned in the game through the #old channel.

[lost field]

I want to buy these skins

when those will be available?

[cyan citrus]

We don't have such information, @lost field. Please refer to my previous response again.

[tribal sinew]

If someone blocks or unfriends me, can I still see their recent Carrer Results?

[median latch]

Y’all this is a scam right?

[sick shale]

Yes, please refer to our #735483472432594994 for further information.

[median latch]

They dm’d me after I put that I was having problems here lmao

Ah, okay thanks

[slow ruin]

Hi
I got the dog Sheba through the game mail
Is it permanent?

[simple roost]

Yes.

[fervent lodge]

Does anyone know why the IPhone 11 has touch issues at the bottom of the screen? I cant crouch or prone or jump while shooting when those buttons are placed at the bottom. Please help

[modern pond]

What is the reason for that message and is this message intended for everyone who got the companion temporarily??

[brazen cradle]

Hey , Have you tried accessing you Guided access options to see if any parts of your screen is disabled for multi touch ?

[fervent lodge]

Yes I tried Guided access of and on and they both produce the same results.

[brazen cradle]

No, What I mean Is click on “Option” and see what parts of the screen are active.

[fervent lodge]

Ohh okay

Let me see

[brazen cradle]

Let me know how it goes. 👍

[fervent lodge]

Okay it says that touch is enabled. I turn it off and tried but nothing works.

[brazen cradle]

Did you tr try repairing the game ?

[fervent lodge]

Like reinstalling it?

[brazen cradle]

No. On the login screen there is a repair option. Before logging in you can repair the game once.

[fervent lodge]

No I haven’t tried that. Let me do that now!

Which function should I repair if it’s related to touch?

[tribal sinew]

Are they new changes to matchmaking?

Like for example since I started playing again in this season 80%f of players are from my country, and back in the past seasons it wasn't like that

[brazen cradle]

Just click ok. Routine repair would do.

[fervent lodge]

Lol okay I just deleted everything

Selected

[brazen cradle]

There are improvements with the match making process every update.

[brazen cradle]

It’s fine. It’ll repair everything.

[fervent lodge]

Unfortunately it didn’t work. It’s like it only works anywhere but the bottom. Like where the reload button is.

[desert gale]

Hello. How do I contact support ?

Who should I write to ?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @desert gale.

[desert gale]

That kind of support is useless ! Can I contact Discord support?

[sick shale]

What is the matter?

[topaz cape]

Advertising on pv

[desert gale]

My account was hacked , quite a long time ago . Linked your number and my network . Only email is available

[storm flume]

Please consider blocking the user or reporting the content to Discord, @topaz cape, as we are unfortunately unable to assist with behavior outside of our Discord server.

[heavy sparrow]

I need support regarding UC

Who can help

[sick shale]

Only in-game customer service can assist with account related issues. Please contact them and be patient, their response may be delayed due to the huge support requests they receive.

We are not affiliated with the customer support team and are unable to assist with such matters here in any way. Thank you for your understanding.

[sick shale]

What's the problem?

[heavy sparrow]

I have purchased a UC but I missed one number from my ID so someone else took my UC I can provide all the evidences

[desert gale]

Thanks for the answer

[sick shale]

Unfortunately, there is nothing you can do.

[heavy sparrow]

Thanks for the best support on the gaming word wooooow I think they should reword pubg mobile support

[novel arrow]

Hello, I was blocked in Metro royal mode by mistake. Is there anything I can do about it?

[storm flume]

Please contact the customer service for further assistance, @novel arrow. Refer to subpoint 5.4 in #faq for further information.

[ocean eagle]

is it possible to change the Character ID

[sick shale]

No, it's not possible.

[ocean eagle]

Why i am not getting Account error Help and support option

[novel arrow]

Could I hear the answer to the question above?

[ocean eagle]

this one.

[sick shale]

The feature isn't available at the current time. You may refer to the announcement in #news for further information:

▫️#news message

[ocean eagle]

But @sick shale many players have it

[undone moth]

Hello

I have a problem

[sick shale]

Refer to this, @novel arrow.

[novel arrow]

@sick shale Could I hear the answer to that question?

[sick shale]

Please contact the customer service in-game for further assistance, @novel arrow. We are unable to assist you with this matter.

[sick shale]

It was available, but have been temporarily disabled later.

[ocean eagle]

okay

[novel arrow]

Okay, no problem. I have already contacted, but the answer is to the game mail or to the chat?

[sick shale]

You will receive a response in the conversation.

[undone moth]

I can't enter the game

Help me please

[novel arrow]

Ok thank you. But do you speak Russian?

[sick shale]

No.

[novel arrow]

That's bad.

[sick shale]

Elaborate please.

[undone moth]

When I enter the game it keeps saying loading.

[sick shale]

Try using a different network.

[undone moth]

I hope I didn't get banned😆

[novel arrow]

Try reinstalling the game, or deleting the cache

[storm flume]

Please do not use languages other than English, @undone moth and @novel arrow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusk hatch]

Hello, my Twitter account was hacked, an additional phone number was linked to the pubg, not mine, and two-step data authentication was set up. I can't log in to my account. How do I cancel the phone number binding?

[storm flume]

Please contact the customer service for further assistance, @dusk hatch. Refer to subpoint 5.4 in #faq for further information.

[umbral jacinth]

HE KILL ME NOW

PIN HIM

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @umbral jacinth. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[umbral jacinth]

thanks

[thick frigate]

Hi. Tell me what to do if social networks have been hacked on your account, there is access from the mail

[storm flume]

Please contact the customer service for further assistance, @thick frigate. Refer to subpoint 5.4 in #faq for further information.

[karmic bone]

Welcome to pubg mobile support

My account has been banned due to the use of third-party software, but I did not do that and I swear to that and I would like to review my account and review the recent matches to make sure that my words are correct.

In the end, I would like to unblock my account as soon as possible because this ban has caused me financial and moral problems.

My ID My account in PUBG Mobile: [phone]

Best regards, PUBG Mobile.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @karmic bone.

[storm flume]

Please do not use languages other than English, @gilded glacier. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thorny ingot]

i’m unable to change my region, when i was in italy i was changed it italy region.
but now i’m in france and i want to change my region to france.

but their is no option for changing.

[untold pecan]

You can’t u have to wait the whole 60 days they don’t let u change even through support

[thorny ingot]

@untold pecan their is no option for changing, it’s ok to wait for 60 days
but it takes more than that.

[near geyser]

Hi i was platinum yesterday but now I’m bronze i can show your my stuff from platinum if you don’t believe me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sinful ridge.

[dusk orchid]

how to fix it ?

[dusk hatch]

Hello, my Twitter account was hacked, an additional phone number was linked to the pubg, not mine, and two-step data authentication was set up. I can't log in to my account. How do I cancel the phone number binding?@polar marsh

[flat meteor]

Look at this guy. He wasn’t even aiming at me but hit his shots. And he was one taping and hitting all headshots. Please punish this hacker

<@&481161015728406538>

[oblique sequoia]

Is this a hacker 💀 I was proning and he killed me. He cant even see mee and didn't know where I am.

[oblique sequoia]

Probably u did something illegal and they reseted ur rank

[signal sparrow]

When is the jump+fist (no footsteps sound) being deleted?

[deft ibex]

Not a hacker, he was already free firing the window and you peaked so because of the player hitbox, the bullets hit you a bit earlier and yeah

You died

That was all headshot too I'm pretty sure

[oblique sequoia]

I was proning the whole time

Didnt didn't sneak and peak

[deft ibex]

But it doesn't really look like that in the video you sent..

[oblique sequoia]

I was

The standing up animation

A sbecuae he killed me

When u killed someone it'll show that you stand up but u didn't

[deft ibex]

Are you prone or just crouching?

[oblique sequoia]

Prone

Didnt even couch

[deft ibex]

It could also be a glitch yk, like sometimes when you're prone and too close to a wall. Your body part sometimes go through that wall

Idk

[oblique sequoia]

Not close

[deft ibex]

It's either a bug or he's legit hacking

[oblique sequoia]

💀💀

I'm like 2 inch away

And he was aiming at the window

Not the wall

[deft ibex]

Idk if he's hacking with that kind of aim with a 2x 😂

[oblique sequoia]

I swear he is

[near geyser]

But I didn’t that’s the thing

[oblique sequoia]

Idk then

[deft ibex]

You didn't change servers?

[near geyser]

Yeah

[deft ibex]

Did you or no?

[near geyser]

I did

[deft ibex]

🤦🏻

That explains it then

Your rank resets when you change servers

Also, I have a complaint. My friend got this and I didn't

I also came across with that bug but pubg never sent me anything back

[dusk orchid]

anyone knows how to fix this or something?

[winter sentinel]

💔 sadly it was my last RP that i bought , I'll stop buying RP because of time consuming , stressful missions 💔 back in old days it took 2 hours to complete weekly mission. Good luck with your expensive events that are just for influencers .

[sacred drift]

How to login Discord account🙂

no button🙂

[final spear]

The option for the Discord login method is only available if you download the game from the official website: https://www.pubgmobile.com.

[sacred drift]

how do you enter?

Rip:)

Bro

.help

[sacred drift]

Yesterday I was able to login using Discord, now I can't anymore :)

I'm also confused. There is no button to enter

help me bro

[final spear]

Did you download the game from the official website?

[sacred drift]

No,i download from Playstore:)

[rose sapphire]

I only linked my Gmail account but the thief linked it to his number and I can't enter what should I do

[sacred drift]

Did you change your link or Gmail?

I mean the thief

[twilit rune]

wait so
I was busy with ranked arena
it's a norm now
when the timer stops at a permanent and you don't get it
we are supposed to record it and show it as proof? When the same happened over the x-suit nothing was done
so now I feel like I have been wasting Uc
I didn't get the companion

and now I have no way to prove it

[flat meteor]

<@&481161015728406538>

Punish this hacker please. Id YOuTubeNIFTY

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @flat meteor. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[mortal apex]

Please contact the customer service for further assistance.

Please remember to not have conversations as this is a support channel, @deft ibex & @oblique sequoia.

[mortal apex]

Please contact the customer service for account related issues.

[storm flume]

Please contact the customer service for further assistance, @rose sapphire. Refer to subpoint 5.4 in #faq for further information.

[final spear]

Uninstall that and download from the official website I mentioned otherwise you won't be able to have the option for logging in with discord in-game.

[rigid thicket]

Hi, I’m sorry for repeat but I need help

[past stump]

Yes tell

[rigid thicket]

You asked me to report this player in game, but game says he has no soft but look

[past stump]

Do report once again

[rigid thicket]

We did it 10 times

By the whole team

I met him again today

He use Zenin - jailbreak cheat

[past stump]

@rigid thicket don't have any other solution on it have to report that's it

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @rigid thicket. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[past stump]

@rigid thicket do this written in above msg

[rigid thicket]

okay

[past stump]

@rigid thicket any other help brother?

[halcyon dagger]

Good afternoon. Please check the career results of the player YouTubeALTMEME | ID:5186282257. This player shoots PUBG MOBILE content, but dares to violate the user agreement. He is boosted in the "Rating Arena" by players using third-party software. ID of one of the boosters: 61694950938. This player should be banned for violating the user agreement, and his rating removed.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @halcyon dagger. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[deft ibex]

<@&481161015728406538> Just gonna ask if this is a real one or nah..

[celest shadow]

No, this is a scammer. Please refer to #735483472432594994 for further information.

[deft ibex]

Thank you.

Just gonna put this here again since no mods saw it.

I have a complaint about the Hola Buddy Event. My friend got this and I didn't get any even though I also came across the bug, is this a mistake or..?

1st screenshot is from my friend and the second one is from mine showing that I didn't get any.

[spring tendon]

Tomorrow I get permanent companion. But Pubg give me 1 day time limited companion. Why?

[versed egret]

I hope pubg team fix this bug

[storm flume]

Please do not use languages other than English, @abstract kraken. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[abstract kraken]

I lost my phone, how can I get rid of it?

[versed egret]

Hello everyone please please someone help me I can’t use Shotgun When I shoting enemy my character returned and some time reloading gun not working In match I can’t damage enemy because this problem
ID: 5167146305

Device :iphone 8 plus virson 15.5

Network : Wi fi

Country :Iraq

[marsh jacinth]

Ign:BornaGAMING

Frozen because my emulator is up to date

[sick shale]

Please use the File Claim option if you would like to appeal your account suspension.

Repeating questions regarding account suspensions will result in a mute.

[sick shale]

Try performing a routine repair.

[versed egret]

I do it and reinstall pubg ‏But I still have that problem

[marsh jacinth]

I do that but i steal cant login its same error

[polar marsh]

Please refer to the private message from @polar marsh for further information, @marsh jacinth.

[sick shale]

Have you tried to use a different network?

[deft ibex]

Can someone help?

[cyan citrus]

You may reach out to the customer service in-game for further assistance with this, @deft ibex.

[deft ibex]

Alright, thank you 💙

[cyan citrus]

You are welcome!

[versed egret]

Yes bro I changed wife & cellular

[plucky plank]

hello my account was stolen can you help me

They deleted all my pugb mobile networks I don't know how to do help please ID 51447598838

[oblique sequoia]

The support team gonna be like "please reach out to the customer service in game for further assistance" when it's useless bots that's gonna do nothing 💀

[plucky plank]

IDENTIFY you help

[plucky plank]

I gave ID, but there must be something you have to do, or 51447598838

[oblique sequoia]

Read. And I'm not support

[tribal sinew]

When I add someone from another continent it unfriends him automaticaly

Why?

[sacred drift]

@final spear how to download discord in this web?

https://www.pubgmobile.com.

[night cloak]

Hello

[final spear]

You've been told to download the game PUBG MOBILE from the official website not discord.

[sacred drift]

Oh

No no I typo xd

Download pubg"

@final spear

[night cloak]

I wanted to buy a tip for 50€, but when I click the buy button, another google play account appears and I don't know how to change it.

Can anyone help me?

[final spear]

Uninstall the current application, then download either of the two available at the website. After downloading, install it. Then see if you find the option to login with discord.

[sacred drift]

This?

[night cloak]

??

[final spear]

Yes, download it.

[sacred drift]

I push apk Download?

[final spear]

Yep

[sacred drift]

Ouh ok

Not phishing?

Thx bro

Umm pubg 2.0.1?

[final spear]

Yeaaahh, just download it. Then install. Make sure to uninstall the previous apk if you still haven't.

[sacred drift]

@final spear bro after downloading pubg there is a pubg account discord button?

How 😩

[final spear]

What's the problem here?

[sacred drift]

Wait not finish download

I already included a discord account on my pubg account

[final spear]

Well, finish it first. You need to install the apk after you're done with downloading. Then when you'll go the the login screen after opening the game, you'll find the discord login method in-game here:

https://media.discordapp.net/attachments/481200416349224980/993753949565886524/Screenshot_2022-07-05-12-41-20-80_dac7cc7571c39b392df64923967cf7da.jpg

[sacred drift]

can i still login to my pubg account?

Ok

[final spear]

Then login to your account through the linked discord account.

[final spear]

Don't you've any other social media or an email/phone number linked to your game account?

[sacred drift]

I download pubg from web u share

Wait 100mb Last

[sacred drift]

Only discord:(

[final spear]

Ahh.. I see.

[sacred drift]

Um you see my account?

I hope it works to login to my account using the discord account from the web you sent

@final spear

Bro

@final spear work?

[final spear]

Work?

[sacred drift]

@final spear wait bro I cant see

@final spear I hope there is a discord insert button

[final spear]

I couldn't understand what are you referring to now. Please elaborate and have you installed the apk from offcial website or not?

[sacred drift]

Done bro

[final spear]

Ok now, are you seeing the discord login method at the login screen?

[sacred drift]

Wait I cant see

[final spear]

Did you uninstall the previous PUBG MOBILE app before installing the one downloaded from official website?

[sacred drift]

I uninstall pubg from Apk store

I download back pubg in web

@final spear

[final spear]

That's strange. You might need to reinstall the game again from the official website. Please make sure that you link your account to a social media platform like Twitter or Facebook to get access to the game more conveniently.

[sacred drift]

@final spear Thx bro for help me its work thxxx so munchhh I panickbefore Download I think mu account lost

My"

[final spear]

You're most welcome.

[spring tendon]

@celest shadow

[celest shadow]

Hello, how can we help you?

[novel musk]

What day does arena ladder end on monday or Sunday night?

[next heath]

is macro get ban?>

[sick shale]

We do not recommend using it.

[sick shale]

Arena Ladder ends on 10th 23:59 (UTC +0)

[next heath]

i used it in 40 mile second and wanna see if safe @sick shale

[stable drift]

Yo I got ban for 7 days for playing with a hacker but how am I supposed to know that I'm playing with a hacker if I played with randoms using the flag recruiting system

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable drift.

[abstract kraken]

My account was stolen who can help me?there's another person on my account right now

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @abstract kraken.

[midnight bison]

can any one hellp me how remove social media (facebook) he linked to my account and i dont know him ??

[junior birch]

Please contact the in-game customer service for further assistance, @midnight bison.

[midnight bison]

هل تتحدث العربية

[storm flume]

Please do not use languages other than English, @midnight bison. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[midnight bison]

alread contact him but they need Purchase invoices bu im dont remember that

[ocean eagle]

Purchase invoice can be found in Mailbox or Midasbuy Transaction history

[mortal apex]

Do not self promote, @sweet junco.

[acoustic gale]

Hello Admins i want to ask you why Germany doesn't have the Bonus challenge

I'd really like to play it

[sick shale]

Bonus Challenge is only available to certain Asian countries.

[acoustic gale]

Why is this like that

[shell nacelle]

Hi

Can you guys help me

I have a stolen account

I have spent so much time and money on it

It was linked on Google, wich the hacker stole and I can't recover it because he changed the phone number

[storm flume]

Please contact the customer service for further assistance, @shell nacelle. Refer to subpoint 5.4 in #faq for further information.

[shell nacelle]

Can I contact them?

Hmmm

Before I do

Can they recover stolen account?

[karmic oak]

Exactly when day resets? I know from experience some events are delayed on ending

[shell nacelle]

Like in my case

Can they check when and where the hacker logged in to further proof he stole it

[karmic oak]

Probably could but its against privacy, you’ll have to prove in customer service that account belongs to you.

[cyan citrus]

The only way to seek help for compromised accounts is through the customer service, @shell nacelle. You can contact them through inside the game. Please refer to #faq sub point 5.4 for further instructions.

[shell nacelle]

Will I talk to them?

Like actual people or?

[cyan citrus]

Yes, @shell nacelle. Please use the in-game customer service.

[shell nacelle]

Oh neat

I hope they get it back

Thank you wish me luck please!!!

[patent monolith]

Hello help me i have been scammed by pubg mobile i have a live video proof i want to file case against pubg 😑

[cyan citrus]

Could you please elaborate, @patent monolith?

[patent monolith]

There is one event called grizly beer card collection, i clicked there and there shows 0 uc draw for card so i click there, again it shows try again 0 uc draw and i click again but when i back my all uc gone 😑

Many times it shows draw for 0 uc so i thought by playing classic it gives me some free uc draw so i click on draw 3/4 times it only shows draw for 0 uc but after doing it i back from event and my all UC gone 😢

See here 😢

[plucky bramble]

Is it possible to migrate back an account that was originally a global account that was moved to VN back to global?

[ocean eagle]

@plucky bramble no

[patent monolith]

Hello anyone here from pubg support??😑

[ocean eagle]

it might be a visual glitch, the actual cost of spin is 60uc

[karmic oak]

You spent your UC on the spin so it's your fault

[patent monolith]

It show 60UC after i restart the game bro

Bro 💀 i only click on draw coz it's showing 0 UC okay Not any ucs

[karmic oak]

Might be problem of your device or connection

[ocean eagle]

as already mentioned that might be a visual glitch

[karmic oak]

I haven't seen pubg releasing spins with zero UC cost. You should know better.

[patent monolith]

Then why they shows there i thought by playing some classic i got 0 uc draw chance so i did it but didn't know it costs UCs, it was showing 0 UC draw for a long time

[karmic oak]

Visual glitch.

[patent monolith]

So i am complaining about that glitch they need to fix it, from today i will stop buying UCs on this game