questions

[sick shale]

It is a scam. Refer to our #735483472432594994 for further information.

[night cloak]

I give him wrong info😂

[night cloak]

Thanks for letting me know

[sleek loom]

Hello there I would like to get someone banned from this server

[night cloak]

@sick shale
One more thing can you suggest to the dev to let's Guyana have a flag in pubg

And let Guyana have that nice 20 ping on south America server
Because they get 150+

[lime dew]

@sick shale can you help me to provide that it's my account like tell me what to do

@sick shale like a format bro?

[scenic heath]

do you phone oneplus 9R Supports 90 frames per second in game settings

<@&481161015728406538>

[celest verge]

Can someone explain this?

@lime juniper

[long ibex]

can someone plz help me

[long ibex]

please help me

[storm flume]

Please do not use languages other than English, @misty crest. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We are unable to provide assistance if you do not ask a question or state a problem, @long ibex. Remember to read through #faq before asking questions in the support channels.

[misty crest]

now he had come to this epic set, winged cavalry set
i took out 5 materials in ten and son was getting 1 set when i turned 1 decimal but my account got banned for 30 days
and if the end date of the set is on 07.15.2022, I cannot get it because of 12 days to be selected on 07.27.2022 @celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty crest.

[storm flume]

Please refer to this channel's pinned messages for further information, @scenic heath:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

You may use #discord to submit a report.

[celest shadow]

Feel free to submit a report regarding this in #old. Please include your numeric user identification, device, network and country.

[lime dew]

@piston have you hear of any that recover there account with the first payment but could still provide ownership

[celest verge]

Yeah but what about the main problem

[fervent forum]

I need to change my region from Germany to Palestine where I live now as I changed it by mistake five months ago

[celest shadow]

As we have previously answered, the customer service will only proceed with your request once they can prove your ownership of the account.

[celest shadow]

What is the main problem?

[lime dew]

@celest shadow ok so anything can happen thank you

[celest shadow]

You cannot change your country or region at will if it is in the European Economic Area (EEA). This is because of the General Data Protection Regulation (GDPR).

[celest shadow]

Thank you for submitting a report. The community team will look into it soon.

[random torrent]

so whenever i open my mic i cant hear the sounds coming out from pubg anymore from my airpods and it switch to speaker and when i close its turn back normal and i can hear from my airpods

[cyan citrus]

What is the device you are using, @random torrent?

[abstract axle]

Hello, I won shiba inu and kitten temporary and permanent but when ai go to companion I found both temporary, why this happens??!

[cyan citrus]

Do you happen to have a video recording of this, @abstract axle?

[abstract axle]

@cyan citrus nope

[random torrent]

galaxy a10

[cyan citrus]

You may contact the customer service in-game for further assistance or report the issue through #old in compliance with channel's pinned instructions.

[cyan citrus]

For how long have you been facing this issue?

[random torrent]

months ig

long time

but i took break and wasnt rly usin the mic now i am back

[abstract axle]

@cyan citrus ok I sent there , I have another problem I sent it here before but it is not solved yet

When I purchase uc or prime plus i Get an error “ Note uinblack(1138) “ , I have this error from about one month

[timid folio]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timid folio. Remember to read through #faq before asking questions in the support channels.

[timid folio]

my account was hack on cheater . he changed my number email address . today

i just login my 3d link. last email .

@storm flume it's possible to recover everything again add my email and number

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @timid folio.

Please contact the in-game customer service for further assistance, @abstract axle.

[timid folio]

already sent message in game costumer support.i need live chat to explain my problem.i need my account recovery

[lime dew]

@celest shadow why are there different person on my case

[tribal sparrow]

i Tried all methods and same problem

[peak merlin]

I would like to delete my pubg alt that I made accidentally but i can't seem to find it anywhere

I swore I have seen rhe delete account before

[junior birch]

The only way is to contact the customer service of your social media accounts and customer service in-game.

Please send your concern in #copyright and wait patiently for a response, @wet eagle.

[wet eagle]

Its being 3 days and i have inly 1 day left i have earned over 50k subscribers and in misunderstanding they send strike

[celest shadow]

Please be patient. You will receive a response soon.

[timid folio]

i have just lust last email login. but . he changed my everything link. it's totally my foot . i give he to chance this .. scam 😭😭😭

[night cloak]

Adding a phone number to my account and adding 2-step verification are not showing, please help. @celest shadow

@green agate

[green agate]

Hello there! Please contact the in-game customer service center if you are not receiving the verification code.

[night cloak]

there is no place to connect directly, can I take a screenshot?

my account is going away

[clear nest]

Hi I need help with my account, someone else accessed it and linked a separate phone number and I am unable to log back in because of it..

[amber yew]

hey i need help with error code 5 cant play and i realy want to

[tribal sparrow]

@green agate@junior birch@celest shadow

[amber yew]

help?

[storm flume]

Please contact the customer service for further assistance, @tribal sparrow @clear nest. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @amber yew. Refer to subpoint 5.4 in #faq for further information.

[clear nest]

Customer service is just slow and I’m growing impatient for matters that I believe is quite urgent and significantly important

[green agate]

Unfortunately, our moderation team cannot change your account's information. Please refer to the in-game customer service center.

[junior nebula]

never purchased uc through unauthorized sites... But this is showing up! can someone help me out?

[night cloak]

Do you want to solve what is holding back the bug and the graphics, it takes a minute to load the graphics, if you want to solve, solve it if you don't want to because the players are leaving you

[mystic kayak]

I don't know if this's a bug or no but I can't use companion emotes in lobby?

[junior nebula]

@mystic kayak you need to level up the companion to use emotes br

[storm flume]

Please contact the customer service for further assistance, @junior nebula. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[pure torrent]

Hi my phone supports 90 But whoever enters the settings, I do not find an option to activate it, only the option of forty frames per second appears. What is the solution?

If there is a solution please help me in this issue and my device is redmi note 10 Pro

[hearty vector]

Hey, how can I contact pubg support about my accounnt getting hacked?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @hearty vector.

[eternal elbow]

hi guy's I want to talk to one of the assistants here
My account has been banned for no reason. I want to talk to someone from customer service, please
Thank you PUBG Mobile customers ❤️
@here

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal elbow.

[vagrant tulip]

Use #copyright

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @sick solstice. We may otherwise have to mute you.

[sick solstice]

Community was locked bro 😓

[strange jackal]

Help

[rancid mountain]

Where are you purchasing from?

[main ridge]

Why was I banned? I was asking about your wish, he asked me for account information

[polar marsh]

Please refer to the private message from @polar marsh for further information, @main ridge.

[trim obsidian]

I want to talk to the employee

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trim obsidian.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please refer to this channel's pinned messages for further information, @pure torrent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service for further assistance, @junior nebula. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[safe cloak]

Hello dear developers, my account in PUBGM was stolen from me. I have been playing PUBGM for 3 years and I recently gave up the game. After a break of several months, I decided to return to this game, but I could not log into my account through facebook and vkontakte. For several days I tried to log into my account, but to no avail. The attacker changed two of my bindings, only my mail remained from the account, through which I also cannot log in, because I need to log in through a device with a login. I really appreciate your feedback, please help!

[storm flume]

Please contact the customer service for further assistance, @safe cloak. Refer to subpoint 5.4 in #faq for further information.

[strange jackal]

Help

[cyan citrus]

How may we help you, @strange jackal?

[strange jackal]

My account hacked

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @strange jackal.

[strange jackal]

I dont have social media accounts

Only google play and email with phone number

I buy new phone iphone

And i dont have google play

[cyan citrus]

Please continue with the customer service.

[night cloak]

please help. my game account was stolen. I really need an up-to-date link to the form to fill out to restore your account.

[cyan citrus]

There is no such link, @night cloak. For further assistance with compromised accounts, please reach out to the customer service of your social media accounts and customer service in-game.

[night cloak]

Thanks. in the support service there are only ready-made answers and there is nothing about restoring an account in the game.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @night cloak.

[night cloak]

And you can learn more about how it is with the help of AI.

[cyan citrus]

What do you mean, @night cloak?

[rancid mountain]

You need to choose that your account was hacked

There will not be anything about restoring

Submit the information asked when you choose that option

[pure torrent]

If my device does not support the feature of ninety acres per second in this update Is there an upcoming update that makes my device Can you activate this feature?

[rancid mountain]

No

[pure torrent]

Why not and my screen supports 120Hz

[rancid mountain]

What device do you have?

[pure torrent]

Redmi note 10 pro

[rancid mountain]

That device supports 90 fps

[pure torrent]

But I can't do it just there is a choice 40fps

Maximum

@trail widget عندك حل لهاي المشكله

[night cloak]

I have a samsung android. My account in the game was hacked and tied to the social network Twitter. I didn’t enter the game for 2 weeks after my account was taken away from the fighter through the social network in VKontakte🤧🤧🤧

[rancid mountain]

Go to the settings of your phone>Display> Refresh Rate

Show me a screenshot of what is selected

You might have it on the 60

[pure torrent]

Look⬆️

[rancid mountain]

Your device is not compatible with pubg mobile yet to support 60fps or higher

Xiaomi Devices supported at the moment:

POCO F3
Black Shark 3
Xiaomi Mi 11 Pro
Black Shark 3 Pro
Redmi 11 Pro Plus
Xiaomi Mi 11 Ultra
Xiaomi Mi 10 Pro 5G
Xiaomi Mi 11 Lite 5G
Xiaomi Mi 10T Lite 5G

[pure torrent]

In future?

[rancid mountain]

Possible; keep updating your operating system

[rancid mountain]

Apologies as I did not understand this question too well 🙏🏻

[pure torrent]

I have a last system update

[rancid mountain]

Just wait then

[pure torrent]

I want thank you 🫶🫶

[rancid mountain]

Did you only link one social media?

Email? Phone number?

[pure torrent]

I'm just saying is this feature coming with an update

[rancid mountain]

I couldn’t say brother, sorry 🙏🏻

[daring path]

how can i change my region in pubg mobile

help me i want to change my region from eqypt to pakistan

[cyan citrus]

You can change your region through your basic settings of the game, @daring path.

[night cloak]

.

[desert leaf]

When guys you will fix the lag for emulator players?

[cyan citrus]

For further assistance with GameLoop, please visit their website or the Discord server, @desert leaf: https://www.gameloop.com/.

[rich tinsel]

hey i have a problem in leddar arrena

[soft sparrow]

@rich tinsel rank reseted?

[rich tinsel]

yes

i reached diamond the first day , the second day found my self in bronz + cant rank up the points are not counting

[rich tinsel]

any help ?

[sick shale]

Can you share a screenshot of this page?

[rich tinsel]

sure wait a sec

[sick shale]

Submit a report regarding this issue in #old.

[sick ridge]

Hello partners, my account has been frozen for 60 days and I do not know the reason and there is in the message of the band please update the emulator and I am playing iPad 11 My account has been unfairly classified because I did not commit any violation within the game and did not play with Hack Please review my account. Please pay attention to the matter, because I am very interested. Please open my account. Please, please. My account does not violate the rules. Even if it costs me a sum of money, please open my account and this is the account ID. ID 5113503763 Name: مخبلـة〆

[storm flume]

Please do not use languages other than English, @sick ridge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick ridge.

[silk matrix]

We want the mummy to come with the sale of the pharaoh x suit

[storm flume]

Please contact the customer service for further assistance, @lethal marten. Refer to subpoint 5.4 in #faq for further information.

[void iris]

Hi my name is
مخبلـة〆
The game has been banned and I have not violated the terms and conditions of the game. Please check my account again, because of clig or mistaken by the company. I hope my account appears again and solves the problem. This is my account ID 5113503763

[storm flume]

Please do not use languages other than English, @void iris. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void iris.

[night cloak]

J B R

Hello, I want you to help me, my account has been hacked and blocked. I want to unblock and hacked link. I contacted support in PUBG and they did not help me, I hope you can help me.

@polar marsh

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Can you please check if this is still happening?

[long lance]

I lost my account ig i lost the link and everything it was hacked one time but then after it was un hack i played for 1 month then i stop playing for 23 4 month then today i login the gamin and it shows im logout and i tried every way to login with every acc but it didn't work pls help me its a very expensive acc

its a old screenshot but its still the same

pls hellp me out

[storm flume]

Please contact the customer service for further assistance, @long lance. Refer to subpoint 5.4 in #faq for further information.

[long lance]

and is this user real?

[celest shadow]

This is a scammer. Please refer to #735483472432594994 for further information.

[rich tinsel]

okey i will check

[long lance]

thanks for the info

[rich tinsel]

@celest shadow i this the problem is fixed but what about my past points ? i was in diamond and i have screenshots that prove it

[acoustic yarrow]

please reply. I am facing a problem in unlinking the phone from my mobile and I have been playing with it for two consecutive months

[lime dew]

@celest shadow how to recover a receipt if you can't find it on the email

[serene umbra]

See whether the pubg acc is still linked to the social media acc bro

[versed cloak]

Hay i want to report some tiktok acc they are trading pubg how can i report it tell me please

[sick shale]

Feel free to contact me privately and I'll report it to the concerned team.

[versed cloak]

Ok

[serene umbra]

I've seen few Instagram accounts that sell pubg accounts illegally

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @serene umbra.

[celest shadow]

E-mail addresses and phone numbers can be changed but not unlinked.

[celest shadow]

It is up to you to find this information. We are not able to help you with this.

[versed cloak]

Reply me

[sick shale]

You have to login via your mobile number.

[acoustic yarrow]

I need change numbers only

Yes i can login

[rich tinsel]

@celest shadow well the same problem has happened again the points are not being counted and iam still in bronz no matter how much i play

[lime dew]

@celest shadow the email I used make the payment the giftcard history it clear is it because in my location it can't be use anymore

[sick shale]

All the conditions must be met to make changes. You're missing the 3rd one.

[celest shadow]

Can you please provide us with a video recording of the issue? You can upload it to YouTube and send it to us here if the file is too large.

[celest shadow]

As aforementioned, we cannot help you with this.

[lime dew]

Ohk

[acoustic yarrow]

That An error occurred when I was trying to change the phone and the conditions were complete, then suddenly he did not remember my phone and the counting started again

[long lance]

and this @celest shadow

is this a helper? or something?

[celest shadow]

No, what did they tell you?

[long lance]

just asked

[celest shadow]

Please do not communicate with them. Only the in-game customer service can assist players with account-related issues.

[long lance]

ok

[tired hedge]

Good afternoon, I have a question about the HOLA BUDDY event. On the first day the event came out, I knocked out a SHIBA-INU pet, I note that it cost me 10uc. The permanent icon was glowing, but it gave me a temporary one, then I had to spend another $20!!!! to knock out a permanent one and now when a week later the developers noticed and fixed this bug, they give me 2 coupons, is this a joke ??

[undone dome]

How to contact support? I have a problem, I can't log in to my account due to secondary verification, the SMS confirmation code does not come to my phone

[junior birch]

Please refer to sub-point 5.4 in #faq for further information, @undone dome.

[junior birch]

Please send your feedback regarding this in #old.

[undone dome]

I tried to contact support through the game but there are some questions that did not help me with my problem

[odd sparrow]

Anyone wanna squad up with me

[junior birch]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @odd sparrow.

[junior birch]

Only the in-game customer service can assist you with account-related issues.

[undone dome]

I wrote to you above that these questions with answers did not help me, I want to contact support directly and not with the bot

[odd sparrow]

Okay thanks

[junior birch]

An agent will assist you regarding this from the in-game customer service. As mentioned earlier, we are unable to assist inquiries related to account-related issues. Thank you for your understanding.

[real sparrow]

PUBG mobile appgallery no longer available for some reason there no reviews
and when I click install it says no longer available

[warm needle]

This was in SOLO RANKED and your telling me this ain't teaming ????

[junior birch]

You may report them through the in-game customer service with a video recording of them teaming up.

[warm needle]

I already did...

[junior birch]

You must be signed in with your current device (x/15) days in the last month.

[junior birch]

Please report them again. This is not something we can help with through the community.

[warm dawn]

When is the update? Cause i didnt evem know pubg added rank tdm

.update

?

[storm flume]

We currently do not have a specific release date for the upcoming update, @warm dawn. Once we do, we will publish further information in #news.

[warm dawn]

alright

[sick shale]

Follow PUBG MOBILE social media accounts to stay up-to-date on news.

[gusty fulcrum]

Hi

[cyan citrus]

Hello! How may we help you, @gusty fulcrum?

[gusty fulcrum]

my account get band because low internet connection and try to enter it multi time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gusty fulcrum.

[small echo]

Good day

I'm playing on the iPhone 11 and the game is lagging like crazy

I don't know what's going on

[cyan citrus]

For how long have you been facing this issue, @small echo?

[small echo]

just now

haven't played the game in months

[pastel stag]

Hi

[small echo]

and decided to update it today

[cyan citrus]

Is your device getting over heated? How much internal storage do you have left in the device, @small echo?

[cyan citrus]

Hello! How may we help you?

[pastel stag]

@cyan citrusok

[small echo]

Yeah it tends to get warm. about 10 GBs

[pastel stag]

Help me

[cyan citrus]

We would be happy to help you if you state your issue, @pastel stag.

[cyan citrus]

It is probably an issue because your device getting heat up. Try to switch your graphic settings to smooth. Also, perform a routine repair of the game from login menu, restart your device and see if it will make any difference.

[small echo]

Ok, Thank u

[pastel stag]

I do not know how to use this coat

[cyan citrus]

Please add more details.

[pastel stag]

I do not know how to use this program, I help

What is this program and what is the use of a little more help

[fierce yoke]

Hello

My pubg account has been hacked and I want to get it back, what do I do?

[cyan citrus]

What program, @pastel stag? Please add more precise details.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[fierce yoke]

How do I contact them?

@cyan citrus

[pastel stag]

What should I use this Discordnmdanm app for?

[storm flume]

Please refer to subpoint(s) 5.4 and 2.8 in #faq for further information, @fierce yoke.

[lyric scarab]

I have problem with uc when i buy any amount it take by company

[storm flume]

Please contact the customer service for further assistance, @lyric scarab. Refer to subpoint 5.4 in #faq for further information.

[ocean eagle]

not getting account Error option

@green agate

[cyan citrus]

It is unavailable at the moment, @ocean eagle. For more information, please refer to this announcement: #news message.

[rapid peak]

They logged into my account from Twitter and then they changed my number .. I want to log in from Facebook, they ask me for the code of his phone number. I can give you a phone number, twitter and facebook so you can check that I'm the real owner of this account...

?

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts, @rapid peak.

[novel musk]

Hi, my email was hacked , I contacted in game service as advised but they asked me 1 questions which was to show them a receipt from your first ever purchase from the game.. i do not have this as i lost the apple id from when I register the account back 4 years ago, what am I supposed to do, i did the receipt from 3 months ago social login id and username account registration, they closed my case without helping me ?

[cyan citrus]

You will need to provide them with the required information to prove that you are owner of the account, @novel musk. Should you have any questions for the customer service, feel free to ask them directly. We are unfortunately not affiliated with them.

[storm flume]

Please do not use languages other than English, @elfin hare. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[novel musk]

0 help nice 👍

Got hacked no support money spent regrets i feel like jumping off a bridge

Lvl 82 account s3 conquere many upgrades down the drain

[cyan citrus]

You should record your issue through AI and select the available options accordingly to connect with a customer service representative, @novel musk. If you skip all the options, the conversation will end up being closed.

[novel musk]

None of the information matches

[cyan citrus]

Also, please be advised that your account security is your own responsibility. You should never share your login information with anyone and enable two-factor authentication.

[cyan citrus]

You may try different available options. Also, there is different option available for the account related issues.

[novel musk]

Who said i shared anything

My email got hacked

That lead to my pubg email getting hacked

[cyan citrus]

Please continue with the customer service, @novel musk.

[night cloak]

tell me how to contact the support service of the game directly without a robot. In the game after the last update, this option is no longer available. I have a problem with a stolen account in the game.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @night cloak. This is to save extra resources and time due to enormous number of requests every day. For more information on how to contact the customer service, please refer to #faq sub point 5.4.

[night cloak]

thank you so much

[lusty plaza]

People that uses glitches in the new arena mode to get 50+ points what will happen to them?

[glass oyster]

Hello. So I was in Ace tier then I changed my Server from Europe to Middle East then when I invited my friend who's in Ace tier too and it was saying that I'm in silver. Even tho I'm in Ace. I checked the mode it was ranked Erangel Squad, the one I was Ace tier in but it was saying that I'm Silver. We both tried to rejoin the game but it didn't work it still was saying I'm Silver even tho I was Ace tier. Please help ;-;

[real sparrow]

if anyone has PUBG downloaded from Huawei AppGallery can send me the apk fike ?

[balmy wolf]

Is PUBGM beta has any social media handle? @celest shadow

[celest shadow]

You have a different rank on different servers. So, when you change to a different server, your rank will be switched to that of the server you selected.

[celest shadow]

You may refer to the pinned messages of this channel for the APK links.

[celest shadow]

As far as I know, no.

[balmy wolf]

Ok thanks sir.

[south pivot]

I need help with All talent, someone can help me?

How play offs works?

Only overall top 2 go to the final or top 2 of every match?

[small echo]

I tried what u suggested, it doesn't lag as much anymore but there's still lags if u get me...

Are there any other solutions i can try?

[cyan citrus]

You may need to do a clean reinstall of the game and reset your device settings, @small echo.

[hidden nimbus]

Guys any good emulators for low end pc?

[small echo]

Ah well 😂😢

[lusty plaza]

People that uses glitches in the new arena mode to get 50+ points what will happen to them? Is not fair we play legit to get the points and they use servers glitches to get free points

[small echo]

its really odd especially on an iPhone, i honestly don't understand why its lagging lol

but yeah I'll reinstall the game again

Thank u for ur help @cyan citrus

[cyan citrus]

Teams that qualify to participate in the Playoffs will play 3 matches, and top 2 ranked teams will advance to the final round.

[cyan citrus]

If the issue still persists, you might need to reset your device settings too.

[cyan citrus]

You are welcome!

[cyan citrus]

Please report such players directly through the in-game report feature or the customer service. Should you have any information regarding these bugs, please feel free to submit a detailed report in #old in compliance with the channel's pinned instructions.

[granite leaf]

Hi, I just wanna ask if what will happen to the beta version I downloaded when the version 2.1 officially came in? Will it stop working or what? Will it be deleted?

[cyan citrus]

It should be offline when the official version of the game is released, @granite leaf.

[granite leaf]

It means it won't work anymore?

[cyan citrus]

Correct, @granite leaf.

[granite leaf]

Thank you!

[cyan citrus]

You're welcome!

[quartz charm]

I haven't done anything besides play. I don't use glitches I don't cheat I don't trade or sell gear. Like I'm one of the few that actually follows the rules ffs...

I clicked file a claim but it takes me back to main menu 🙄. What else can I do

[willow gate]

Can y’all please ban the hackers in the leaderboards , they just randomly appeared and they be getting +50 points with 5 kills and losing game

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @willow gate. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[willow gate]

This was 5hours ago

[ivory venture]

@lime juniper Need your assistance regarding strikes from tencent when you will be available? Sasuke | PUBG MOBILE ESPORTS Told me to come here & see if somebody can help me.

[lime juniper]

Please ask in #copyright tomorrow.

[willow gate]

Sorry for the ping but I just wanna know if y’all informed about the hackers in arena rank

[lime juniper]

We are aware of cheaters in all modes and are doing our best to combat them. Make sure to report any suspicious players to help us punish them quicker.

[ivory venture]

Community Section is locked.

[lime juniper]

It is not tomorrow yet.

[ivory venture]

Alright Sir

[celest shadow]

This issue should be corrected now. What do you mean by "the points are not being counted"?

[night cloak]

where do i go to report 2 guys teaming

all i want is the achievement for it

[celest shadow]

You may report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[night cloak]

ight thanks

[storm flume]

Please contact the customer service for further assistance, @quartz charm. Refer to subpoint 5.4 in #faq for further information.

[glass oyster]

Oh Ok

[white canopy]

Hey in ladder arena if the game starter is from another server from you , you can get alot of + , like +100 in ace tier , is it permanent or will it be lost on server refresh?

[cobalt compass]

Ther glitch in Arena Rank if i play in anther Server i Got alot point 189 it's chitter.. in rank please fix it and resit point ..

[solemn stirrup]

<@&639889499718942720> people exploiting a point glitch in ladder arena. my normal point gain vs exploiters point gain

[long trellis]

is it possible to make own cinamtic map views for montages?

but without any map on the screen

[cobalt compass]

Ther glitch in arena rank fake point .

[reef tide]

Hi guys. I have a question. Can I use the same account on two devices?

[willow gate]

💀💀💀 ofc

[trim rapids]

Please fix this

[cobalt compass]

Lost +37😂

[trim rapids]

😂

[sly canopy]

stop rank in arena pls

[stark rampart]

@lime juniper

[celest shadow]

Please do not self-promote here, @twin umbra.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @white canopy. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cobalt compass, @solemn stirrup, @cobalt compass, @trim rapids. You can also submit a report in #old in compliance with the channel's pinned instructions.

[south veldt]

Hello, there's no option for TIKTOK?

[celest shadow]

It will be reintroduced soon. For now, feel free to send me a private message of the accounts you want to report.

[south veldt]

Thanks I sent you the channel, that cheater is live streaming now.

[twin umbra]

Sorry

[storm locust]

@celest shadow are the points we earned legit from rank arena also gonna be reset or only the people use exploit bugs gonna get reset

[celest shadow]

We will get back to you regarding this soon.

[ebon yew]

solo teamup 3people in solo @celest shadow @lime juniper 3time i report no B2NN3D

[storm locust]

I DEMAND DONT RESet my legit points man

https://cdn.discordapp.com/emojis/921243985459154984.png?v=1&size=64&quality=lossless

[celest shadow]

You may report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[ebon yew]

OK

[warm spoke]

Reset then grind again

[tidal mica]

I'm facing this problem purchase failed how to fix this please help

@celest shadow bro iam facing this issue how to fix this i cannot purchase any ucb

[thorn canyon]

hey my account has been hacked can anyone here help i have spent allot of money on my account

[pastel grotto]

This guy with user 5479752367 is streaming right now pubg mobile using hack in TikTok, and this is the link https://www.tiktok.com/t/ZTRdBTw1f/

[green acorn]

وربي ما اسيبك

[storm flume]

Please do not use languages other than English, @green acorn. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @pastel grotto.

Please contact the customer service for further assistance, @thorn canyon. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @tidal mica. Refer to subpoint 5.4 in #faq for further information.

[quartz scaffold]

Hello

i want to contact technical support

[feral forge]

You may refer to subpoint 5.4 in #faq for further instructions in this regard, @quartz scaffold.

[night cloak]

I want to connect Twitter as soon as possible because it is hacked. I contacted the support of PUBG in the game, they are not responding to me

How can i contact pubg through email?

[pastel grotto]

this is his ID 5479752367

[crude plume]

How can iretrived my account? I made a lot of invesments in that account like skins and time, i dont know why it wont open in its link fb accounts them suddenly i cant open it anymore, im trying to open it that way for almost 2weeks and still cant open it, then i tried to fix it on my fb link then i accidentally click unlinked

[final spear]

PUBG MOBILE's customer service email:

[e-mail]

[feral forge]

For account related issues, only the customer service can assist you. So please wait patiently until the customer service gets back to your request. This is the only way.

[storm flume]

Please contact the customer service for further assistance, @crude plume. Refer to subpoint 5.4 in #faq for further information.

[sleek loom]

Yall

Help me get this person off this server

He tried to scam me

[flat meteor]

Why does a person got 100 points at 4850 arena rank when we won the match and me only 20 at crown 2 and I was mvp? <@&481161015728406538>

[dusty scarab]

New glitch bro

[night cloak]

Hy pubg these guys using cheating while playing on tiktok live streaming please take notice.

https://vt.tiktok.com/ZSdKvMKXP/

[night cloak]

<@&481161015728406538> @atomic crane

I want to talk to.Error 403?

[crude plume]

Does the team respond to complains?

[hazy goblet]

Hi there, someone cheated my account please help me to return it back

[mellow warren]

Hello Is there any admins

[sick shale]

What does it concern?

[sick shale]

Please state your problem.

[mellow warren]

Can you tell me what's gonna happen to the people who are using points glitch in ladder arena

[sick shale]

Please contact customer service in-game for further assistance regarding account related issues. We are unable to assist with this from here.

[abstract arch]

same question ^^ will their rank get resetted since its unfair

[sick shale]

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

There's no official announcement regarding this matter yet, @abstract arch, @mellow warren.

[mellow warren]

Alright thanks for your help 🖤

[honest shuttle]

Can anyone help me my pubg crash

Im gonna lost points

And pubg is so lag when close combat

[crude plume]

Thank you for the responsed

[brave cargo]

UC

[night cloak]

<@&481161015728406538> i lost my email when i sell my instagram and he scam me for instagram and hack my Twitter whit this email and he link His email to my acc. I need unlink it and you answer me this

What to do.?

[static sleet]

Please contact the customer service for the social media account. Also, be reminded that sale of PUBG MOBILE game accounts is against the terms of service of the game.

[night cloak]

I did it but they answer me this

I dont know what to do

[static sleet]

Create a new game account and do not attempt to trade or sell game accounts.

[night cloak]

How new?

And what About mine?

I put Lot of money to my account

[static sleet]

You have already been answered, @night cloak.

[night cloak]

And can i still get my acc?

[nocturne eagle]

Hello can anyone help me ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @nocturne eagle. Remember to read through #faq before asking questions in the support channels.

[nocturne eagle]

I am facing ping problems in unofficial tournaments and scrims.

200 is the best i am getting

Tried on different internet but no use

[tranquil pelican]

pubg account stolen how to get it back

Help

[junior birch]

You may contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @tranquil pelican.

[lyric raft]

Hello dear developers, I have such a problem after updating the phone system, my account was blocked, although I did not use cheats and third-party programs, here is mine ID: 5850013928

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lyric raft.

[tranquil pelican]

nothing helps someone else is already playing from my account

[junior birch]

And what is your country and the server you are currently playing on, @nocturne eagle?

[junior birch]

Unfortunately we cannot assist inquiries related to account-related issues other than recommending you to contact the in-game customer service. Thank you for your understanding.

[tranquil pelican]

but if I so want this account to be banned permanently ID 5251781950 if I can't get it back

[shut roost]

if i want to show profs that someone is using cheat how can i tell you guys in here with video

[gray orchid]

Is this discord server are for 16+ only?

[nocturne eagle]

@junior birch country japan server asia

Hello

I am facing ping problems in unofficial tournaments and scrims.

200 is the best i am getting

Tried on different internet but no use

Country japan

Server Asia

[junior birch]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @shut roost.

[night cloak]

<@&481161015728406538> is there a problem with the points system in ranked arena?

I be getting little amounts of points in high kill games

[nocturne eagle]

Anyone help me

[junior birch]

Please contact the customer service.

[night cloak]

Plus people be getting over 100 points in ace

[junior birch]

What is your device?

[nocturne eagle]

Iphone xs

[junior birch]

You can share your feedback regarding it in #old, @night cloak.

Please try resetting your network settings through General > Transfer or Reset [Device] > Reset > Reset Network Settings and see if it makes any difference, @nocturne eagle.

[nocturne eagle]

I tried everything related to network nothing worked i played in wifi same problem (214 ms)
And in data (215ms)

Playing classic is ok but while playing scrims and tournament
Same problem as usual

[white canopy]

do not tag moderators for that reason , if you're crown or ace you will not get a lot of rank due to the games system making sense lol

[gentle siren]

Please contact with KARFTON to support BGMI on Gameloop

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @gentle siren.

[junior birch]

This is not much we can help with as the in-game latency depends on your network environment and how stable your internet connection is, @nocturne eagle. Thank you for your understanding.

[small palm]

can anyone help me?
account blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small palm.

[night cloak]

Then why are people getting plus 80- 100 in ace if u clearly said "if You're crown or ace you won't get a lot of rank points"

That doesn't even makes sense

[clear nest]

What do you do if someone hacks and links a different phone number to your account and the only way you can log back in is if you provide the code sent to the hacker’s number?.? Tried contacting customer service and they were extremely unhelpful and unwilling to even provide further assistance because I can’t provide the hacker’s social platform. I gave 4/5 valid proofs of ownership to the account and I got rejected from receiving help

[white canopy]

that's a glitch buddy, they fixed it now .
if the team leader isn't the same server as you the system thinks you are bronze and it gives you bronze ranking , that's why.

[night cloak]

Okay and will the points be reset? Because that's unfair

[dusty scarab]

Who knows

[mystic knot]

Hello

He play on livestream with cheats.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @mystic knot.

[vale plume]

Hello guys an important question, I have a friend who wants to take the mythic title PUBG PARTNER @polar marsh could you help him to do the apply? Name:Star Captain , link his YouTube https://m.youtube.com/c/STAR-Captain

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @vale plume.

[night cloak]

May I know the email for Pubg Mobile?

[cyan citrus]

The e-mail for the customer service is [e-mail].

[night cloak]

Thanks

[vale plume]

Is there a section to apply? For PUBG PARTNER

@astral kayak

[cyan citrus]

You are welcome!

[cyan citrus]

You cannot apply for it. Please refer to #faq sub point 3.22 for more information. If you want to apply for PUBG MOBILE Content Creator Program, you may refer to the Community section under Roles in #735483472432594994.

[cloud elbow]

hii

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cloud elbow. Remember to read through #faq before asking questions in the support channels.

[cloud elbow]

my number link dont appear

[clear nest]

You acc is hacked like mine dude

[clear nest]

Been trying to get in contact for support but support won’t be able to help you

[cloud elbow]

how

[vale plume]

Yes I understood but how can you get the title I mean he has 550k subscribers on YouTube channel

[cyan citrus]

I have answered you in my previous response, @vale plume.

[clear nest]

Their help is useless but eventually you can get lucky and speak with someone about your problem which I did but they weren’t helpful

[cloud elbow]

ohhh

[vale plume]

I saw

[clear nest]

Just lost my account and some friends because of the stupid hacker

[cobalt compass]

What about ppl use glitch in arena rank

and get 9000 point in one day

you resit this point or not

because this is chitter in the rank . .

Yesterday i know glitch but i don't use i am respect rules PUBG.

[vale plume]

Can you reset rank in tdm ranked ladder arena , many used glitch for points

Just reset it and all will play fair

[cyan citrus]

The issue has already been looked into, @vale plume and @cobalt compass.

[jaunty abyss]

@cyan citrus organizing paid tournaments and paid Scrims in PUBG/BGMI is allowed??

[quiet inlet]

What???

I did not cheat

Is this permanently banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet inlet.

[jaunty abyss]

You are playing with hacker

[cobalt compass]

Right now glitch is stop

but this ppl use a glitch

... them have point Still them in the top 100

We want PUBG riset point chitter.

And Thankx

[fathom void]

[fickle pivot]

I got my money back from the pubg

[vale plume]

I hope its going to be resetted and so we can have fun all fairly and together

[hearty prawn]

Guys all my account have bounce challenge its open i can play it but on my main account its closed i cannot play i have cards but its not available forthis account
Any help?

[versed cloak]

Yesterday i gave some acc links to the moderator rabel that are trading pubg but they are not removed yet why or it take time ?

[versed cloak]

The acc are still there no reponse from you brother i told u it is important bec they are scamming and a lot of people will get scam if you dont look at it

[rugged summit]

Hello, I'm currently playing on iPhone XS Max. Lately I've been dealing with several lags and frame drops whilst playing the game. I have uninstalled/installed the game twice now and I'm still facing the same problem. Is there a solution for this? Thank you.

excuse me is this legit or?

[cyan citrus]

It is a scam, @rugged summit. Please block the user and report him to Discord Trust & Safety.

[rugged summit]

Ok

[cyan citrus]

How much internal storage you have left in the device? Is your device getting heat up while playing?

[cyan citrus]

Is your region in the game different on both accounts?

[rugged summit]

I'm on 256 GBs and i have like 50+GBs remaining, It tends to get warm but its always been like that from my point of view

[hearty prawn]

Nope its the same region

This account have no button to change region

[tidal maple]

pubgm In game support is not even good literally lost my acc cus of log they took to respong cus someone logged into my acc and linked they’re wechat😒

[cyan citrus]

It may be because of your device getting heat up. Please make sure that your device is not over heating. Also, try to lower your graphic settings. As you have already reinstalled the game, you might need to reset your device settings. Please perform a routine repair of the game from the login menu and reset your device settings through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device and try to play again.

[rugged summit]

Alright, I'll get back to you.

[cyan citrus]

If your account has been registered in a region from European Economic Area (EEA), the option to change region will not be available due to General Data Protection Regulation (GDPR). For the unavailability of the Bonus Challenge, it should be because of your different region on this account. For further assistance with this, please feel free to reach out to the customer service in-game.

[hearty prawn]

Eea? Nope.
my account created in Egypt i live there idk how did this happen

What if i use this tranfer data outside EEA?

[cyan citrus]

It is unfortunately not possible to transfer your account outside of the European Economic Area, @hearty prawn. That option will lead you to deleting your PUBG MOBILE account, so you should avoid using it.

[cyan citrus]

The regulation will be applied to your account in accordance with the region you have selected in the game, not where you are physically located.

[hearty prawn]

When i made it i selected it right
Africa/Egypt
Idk how this put me in EEA!
So how can i change it or fix this problem plz 👉👈

[cyan citrus]

Sadly, you cannot change it anymore, @hearty prawn.

[hearty prawn]

Thank you so much 😭😭😭

[night cloak]

Is there any way to make pubg more saturated? Im using colorful mode but i want more

[cyan citrus]

What is the device you are using, @night cloak?

[night cloak]

Poco x3 pro

[thick adder]

hello

AD, can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thick adder. Remember to read through #faq before asking questions in the support channels.

[thick adder]

can you help me meet ad

[broken matrix]

Hey

My account was linked to a twitter

Someone got my pass and linked it

Any fix for this

[thick adder]

My account has been banned for 10 years and I don't hack, who do I want to meet so I can ask about this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick adder.

[red arch]

Anyone know how change fpp FoV on ios ?

[broken matrix]

@polar marsh any help for me?

Can I get it banned for couple days till I change it?

[storm flume]

Please contact the customer service for further assistance, @broken matrix. Refer to subpoint 5.4 in #faq for further information.

[sick shale]

Do you mean this?

[sick shale]

Please contact customer service in-game for further assistance. We are unable to assist with account related issues from here.

[tardy urchin]

Hi

[cyan citrus]

Hello! How may we help you, @tardy urchin?

[tardy urchin]

Good evenning @cyan citrus
Is there any support to help me in bann account ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tardy urchin.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh cave.

[prime shoal]

Hi. Can you help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @prime shoal. Remember to read through #faq before asking questions in the support channels.

[prime shoal]

The problem is bann account for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prime shoal.

[untold iron]

Hi

Can you help me?

[versed cloak]

Reply for this

[topaz cape]

Hello. Can any of you explain to me why I have not been able to play MetroRoyal for almost 2 months? The same error keeps popping up on my main account, while on my other account this mode works without a problem. Did I get any Shadow Ban or what? Because it's a bit funny that I spent a lot of money on this game and no one in the game support helped me, only the application was still closed after I received the same advice in response (Reinstall games, reset the device, re-download files etc). I hope that someone will finally help me because it is a tragedy that the support in the game spit on me in such a way and therefore I cannot fully enjoy the game

[untold iron]

Hello, my account is banned and I want to contact a technical client for help. This is unfair. I do not use cheating methods

[polar marsh]

Please refer to the private message from @polar marsh for further information, @untold iron.

[wild tendon]

Hello pubg team I am facing prime plus subscription issue money was deducted but order is still pending please help me pubg mobile care can’t solve my problem

[celest shadow]

We appreciate the reports and kindly ask for your patience.

[storm flume]

Please refer to this channel's pinned messages for further information, @topaz cape:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[wild tendon]

Please check it

[celest shadow]

Network issues or latency can sometimes cause a delay in activating your Prime or Prime Plus subscription, please wait for 12 to 24 hours to ensure that your purchase is successfully delivered to the account. If you have already waited for 24 hours or more but your Prime or Prime Plus subscription has still not been activated, please contact the customer service and provide them with the specific screenshots of the payment receipt and purchasing time. You may refer to subpoint 5.4 in #faq for further instructions.

[wild tendon]

They can’t solve my problem I facing problem 26 June 2022 this is 4th time

[ivory venture]

Need your assistance please @lime juniper

[topaz cape]

um ... could someone take care of my problem as well?

[versed cloak]

I understand you have lots of things to do. But i wish no one gets scam if we all know these pubg traders

[viscid flare]

hello dear Pubg Mobile developers, please reconsider my ban in Metro Royale mode, I hope you can do something. I bought a new phone to no one I didn’t give any passwords and didn’t sell it that it’s forbidden in the rules I just played with a friend on map 3 I gave him 1 gold bar because we are good friends he helped me and I ask him to reconsider this ban .
here is a screenshot from the ban will be higher . Good. I did not break anything with the Metro Royale mode, everything is fine, I just bought a new phone. You can not worry about breaking the rules, I was not going to even if I violated it, it was an accident. Can you issue an unban? this will not happen again, I bought a powerful iron.  transfer from ban
Dear player xoroshichel (ID: 51754828384), the system detected unauthorized transactions involving third parties from your account access to matches in the Metro Royale mode was blocked.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid flare.

[wild tendon]

Please solve my problem I facing problem since 4 days

[topaz cape]

I have the same problem, but they probably don't care that people can't play this mode because there is no money from it

[celest shadow]

Please contact the customer service for further assistance.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @ivory venture. We may otherwise have to mute you.

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[topaz cape]

He has been trying to get help for two months. I write e-mails, I write support in the game, I try here, but everyone has a shot at it because they do not earn money from this

[topaz cape]

there is nothing to help me. at least I didn't find it

[topaz cape]

and magically the second account or the account I made the day after the ban can play? such fairy tales can be pushed to naive people

[versed cloak]

I m not moderator when i will be i will help you ok

[celest shadow]

It is because the account is new (treated as a new player) that it has access to the game mode. Please wait until it is your turn again. Thank you for your understanding.

[topaz cape]

I spent a lot of money on the game. I bought a new phone thinking it was a device problem, I made a new account where I am currently playing in this mode and what am I supposed to wait as stupid next?

[celest shadow]

They have received a response, you do not need to respond to them.

[versed cloak]

Yeah what should i dont know anything bro i m noob in it

[celest shadow]

As we have stated, please wait until it is your turn to test the game mode again.

[topaz cape]

Tests? tests of a mode that has been in the game for a long time? I think you're kidding me

so magically I was suddenly deprived of access to this mode overnight?

[celest shadow]

As the Metro Royale game mode is currently still in beta, only some players have been invited to test it. Your access may be revoked to also let others get the chance to try it out.

[topaz cape]

Mhm, and in the middle of the season, would my access be denied?

[celest shadow]

Yes, it may be revoked at any time.

[topaz cape]

you know it sounds mega stupid and unreal don't you?

[spare geyser]

Hello. my account was blocked by mistake for a period of 10 years. Help!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spare geyser.

[flat meteor]

Is pubg gonna reset ranked arena points glitch?

[raven lichen]

I need help my account has been hacked

<@&481161015728406538>

Anyone hello???

<@&481161015728406538>

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @raven lichen. Refer to subpoint 5.4 in #faq for further information.

[raven lichen]

I can't do that

I can't get into my account stupid

<@&481161015728406538>

[static sleet]

Please refer to this response, @raven lichen. Also be reminded that you are responsible for safeguarding your game account and you shouldn't have participated in activities that affected the security of your game account.

[raven lichen]

I didn't do nothing. I went to login and it was gone

[static sleet]

Please contact the customer service in-game and the customer service of the compromised social media accounts, @raven lichen. Moderators on this server are not affiliated with the customer service and there is nothing that we can do to help you with retrieving your account.

[raven lichen]

And my new account I just tried to make just got me banned from PUBG

Why is that bruh

@static sleet

[static sleet]

Please refer to this response, @raven lichen.

[fervent talon]

Hi

Can i get help possibly?

@static sleet

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fervent talon. Remember to read through #faq before asking questions in the support channels.

[fervent talon]

My question is : I just logged on like 10 min ago and it said my account was banned for 30 days. It said i was banned for illegal actions. I dont know what this means but then i carried on speaking to the bot snd it said i should click on this one button that tells me more info about why my sccount was banned. And then it said it wasnt banned but it legit says it is.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fervent talon.

[vivid stag]

Hello partners, my account has been frozen for 60 days and I do not know the reason and there is in the message of the band please update the emulator and I am playing iPad 11 My account has been unfairly classified because I did not commit any violation within the game and did not play with Hack Please review my account. Please pay attention to the matter, because I am very interested. Please open my account. Please, please. My account does not violate the rules. Even if it costs me a sum of money, please open my account and this is the account ID. ID 5192993788 Name: Blac͜͡KCobra

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid stag.

[tranquil viper]

There was a glitch in ranked arena. Players got over 150 points per match, an unfair advantage. Rest of the players are trying so hard to score barely 7-10 points per match fairly. Is there any action that will be taken by Tencent to make it fair for everyone?

[cyan citrus]

The community team is already aware of this and the Ladder Arena rankings have already been looked into, @tranquil viper.

[analog willow]

Hello, I had a problem in the past that the Discord login in the PUBG Mobile game does not appear for me and they told me to download the game from the official website and the method worked for me, but now there is an update for the game PUBG MOBILE and it appeared to me in the play store and I did not update it from the play store because I am afraid that it will infect me The same problem as the previous one, that I do not see the Discord login sign in PUBG after the update.

[analog willow]

please reply

[night cloak]

Ineed help me i don't not wahyband .ID 5210876499 for my pubg mobile

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

You might need to reinstall the game again from the official website. Please make sure that you link your account to a social media platform like Twitter or Facebook to get access to the game more conveniently.

[muted drum]

Playing as a team in the Bonus Challenge in Solo mode is against the rules and punishable, isn't it?

[cyan citrus]

Teaming up with the opponents in the game is not allowed, yes, @muted drum.

[austere ledge]

can you please check my problem ? i need help my id 5265102255 and it's about a hour ago ? so what's wrong ?

and ther's also no ban records in the details ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @austere ledge.

[muted drum]

Punishable for how many years or months?

[cyan citrus]

Account suspensions and their durations are in accordance with the severity of the violation, @muted drum. Please feel free to report such players directly through the in-game report feature or the customer service. They will penalized accordingly.

[raven lichen]

@static sleet who where these krafton customer support discord account that dmed me?

[clear nest]

Scammers

[raven lichen]

ahh ok

[static sleet]

Those are scammers. You may refer to the #735483472432594994 for further information.

[clear nest]

guys be careful if your in game friends try to invite you in a tournament following a link as their acc could be hacked and will try to get you to register to a link which will result you to lose your acc.

[raven lichen]

ah ok

[clear nest]

Heard from five of my friends losing their acc from a hacker using my account.

[golden jacinth]

I have a problem I have a friend whose account has been banned for ten years, but the problem is that he was not playing. Someone else was playing with his account and it seems that he cheated in order for my friend's account to be banned. I hope the problem will be resolved and the ban is removed from the account.
5436230867- ID

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @golden jacinth.

[harsh fractal]

Hello sir I am facing this problem the payment was deducted but my offer is not active yet since 4 days I also contact game customer care but they can’t help me yet please solve my problem

[cyan citrus]

Did you receive a response from the customer service, @harsh fractal?

[harsh fractal]

Yes

[cyan citrus]

Please share a screenshot of the response from the customer service, @harsh fractal.

[harsh fractal]

Ok just mint

Everytime I message him they reply like this and start new conversation please help me🥹

[cyan citrus]

Please refer to that response from the customer service and contact the customer service of the payment method you used, @harsh fractal. You may also try to contact the in-game customer service again as we are unfortunately unable to help you with purchase related issues through the community.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @amber frigate.

[agile bough]

I get error code 1133 when making a purchase

@cyan citrus help please

[undone apex]

Hello

I can't link my account to the phone number

Someone open my account with Facebook

Why ??

@cyan citrus

[warm jackal]

Why I don’t get points for some of the matches.

[junior isle]

You must login in via email to can link by phone number.

[night cloak]

Hi

Please Help me Tencent Give Me 21 Strike
I Know My Mistake
My mistake was I use Hack Words On My Title For Fun But They Do Not Check My Videos And Direct Give me Strike

[tender forum]

Why was my arena rank reset

[vast oasis]

Hi everyone, someone entered my email address and changed me with his address in the game, now I can not change it back and has access to my account, please help me

[storm flume]

Please do not use languages other than English, @south wave. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[magic jackal]

where i can seek help to my account that has been hacked?

[storm flume]

Please contact the customer service for further assistance, @magic jackal. Refer to subpoint 5.4 in #faq for further information.

Please send your concern in #copyright and wait patiently for a response, @9oneadi#7415. We may otherwise have to mute you.

Please contact the customer service for further assistance, @agile bough and @vast oasis. Refer to subpoint 5.4 in #faq for further information.

[flat meteor]

Does these bonus points add up in this seasons tier points or next season?

[jade nest]

This season tier

[sullen lion]

Only 10 points

which ull get minus 40 nextatch

so it wont matter

[night cloak]

Hello ,i have by mistake change the region and now i have to wait 60days ,it's any way possible to change region faster than that?

[surreal loom]

Same problem with Master Arena. Same problem in pubg mobile Nothing has changed since childhood PUBG MOBILE = Unfair play

[sly canopy]

If they are not going to remove the points maliciously obtained, they must deliver the title of Arena Master to approximately 2000 people from the ranking

[sick shale]

No, it's not possible.

[sick shale]

Feel free to share your voice in #old.

[slim tartan]

Hi @sick shale @cyan citrus @static sleet my PUBG account got hacked how can I get it back I need y’all help please! Thank you

[storm flume]

Please contact the customer service for further assistance, @slim tartan. Refer to subpoint 5.4 in #faq for further information.

[summer cloak]

@sullen lion hello Sr may aconts is min problam scenar is login my acont so plz help me

[night cloak]

hi , someone stolen my account and i have all information when i want login to my account he ask me about proof because he change my number

and he change to avatar

@here

[surreal loom]

Same problem with Master Arena. Same problem in pubg mobile Nothing has changed since childhood PUBG MOBILE = Unfair play

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @summer cloak. Refer to subpoint 5.4 in #faq for further information.

[tranquil viper]

Arena master is a lost cause. That title is just for players abusing the system and glitch. There appears to be nothing happening to combat these unfair practices. They'll just keep quiet and at the end everyone will stop talking about it.

[glacial sable]

How do I appeal a ban? I was banned by the automatic system and would like a real person to review it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glacial sable.

[dapper plaza]

Hi,
I disabled secondary verification yesterday and i want to enable it again, but phone link and secondary verification button are disappeared. Please help me fix it.

[inner shoal]

Same with me

[night cloak]

hi to all. why is BanPan not working properly ? what is going on ?!

[honest shuttle]

Hi

Im just asking

[sick shale]

Can you elaborate?

[sick shale]

Ask.

[honest shuttle]

Is there a free upgrade for like m4?

Im just asking if theres a free upgrade materials

M4 glacier

Or theres no?

[sick shale]

If you get another Glacier- M416 again from the classic coupons, it will be dismantled into 3 materials.

[honest shuttle]

Ikr but its hard

I always spin my 10 in classic crate but no legendary item only silver coin and rare item

And the Wish Got removed?

[honest shuttle]

Why the wish got removed?

[sick shale]

It wasn't a permanent event.

[honest shuttle]

Oh

Didn't know that

I got my m4 glacier when m4 glacier is rare that time

For 1 free spin crate

[honest shuttle]

When will m4 glacier will be rare again?

[night cloak]

out of 50 bluntly cheaters ( aimbot •all head shots + tracking )!only 1 or 2 are banned

[sick shale]

What do you mean by that?

[sick shale]

It takes some time to investigate into certain cases.

[honest shuttle]

M4 glacier become rare once

2021 but idk

[sick shale]

Oh. It was rare and later became a legendary item. It will remain forever.

[honest shuttle]

Oh

[summer cloak]

@sick shale it's my question ❓

[west vapor]

I heard you can activate 2 factor Authenticator on your pubgm. How to do that? I cant see the option

[ocean eagle]

@west vapor it can be activated in settings

[normal perch]

Hey.. I tried to unlink my one of two accounts in game... After clicking on unlink.. My account is not showing... I can't able to see any unlink days or timer... All i can see is now one account linked...

[west vapor]

Oh thanks. As mentioned there is not that option. Waiting for a mod to reply

[clever portal]

When the next star challenge tournament will come, and how to register?

[zealous vigil]

My account in the PUPGE MOBILE game was hacked and it was linked to an internal email. I want to cancel the link to the internal email and get rid of the intruder. I hope to solve the problem as soon as possible. Thank you for this effort

[storm flume]

Please contact the customer service for further assistance, @zealous vigil. Refer to subpoint 5.4 in #faq for further information.

[sharp citrus]

i need help about gameloop

[warm ledge]

hello my brothers, brothers and friends my pubg mobile account was stolen ok is it ok if you have a nice extra account as a gift to me?

[sick shale]

You can use the second verification feature after linking a mobile number. Refer to the attachment below for further information:

[sick shale]

You may refer to Gameloop's website for assistance.

▫️https://www.gameloop.com

[west vapor]

I dont have that.. can u send me a full screenshot?

[ocean eagle]

then your account must a Region From European country

[west vapor]

Yeah i dont have it.

[ocean eagle]

it is because Mobile Number linking option in still not available of accounts registered in A country falls under EEA

[warm ledge]

hello, whenever we ask for help (faq), you keep saying your request for help, but no matter how much we ask for help, we can't contact you because there is a bot in front of us, we can't ask for help pubg Mobile does not have a proper security center, there should be a proper security center to help those whose account was stolen pubg Mobile is a proper customer service No, they do everything for this game, they just don't give a proper service to their players.



[ocean eagle]

it may be available in future @west vapor

[normal perch]

Hey.. I tried to unlink my one of two accounts in game... After clicking on unlink.. My account is not showing... I can't able to see any unlink days or timer... All i can see is now one account linked...

[sick shale]

Be advised that sharing accounts is against PUBG MOBILE's terms of service.

[honest shuttle]

@sick shale why do i experienced this

Building not appear

[ocean eagle]

it is because the other social network linked there should have been atleast linked before 30 days

[honest shuttle]

And u can get killed easily

So unfair to iphone users

[ocean eagle]

it is because of the FPS drop in your device

[honest shuttle]

Oh

I always get killed crown 5 to diamond 1

[honest shuttle]

Do you know how to fix???

[sick shale]

Keep an eye on PUBG MOBILE social media accounts to stay up-to-date on news. Further information such as registration will be published on time.

[ocean eagle]

Get a powerful device. for now make your graphics settings lower

[summer cloak]

@craftsman customer service

[honest shuttle]

Oh

Ok thx

[summer cloak]

@sick shale hello Broo

[sick shale]

Hello, how can we help you?

[toxic rain]

I have a problem where do I write?

[ocean eagle]

@toxic rain You can ask it here.

[sick shale]

Describe your problem.

[summer cloak]

@sick shale sir @craftsman customer service your prsan

[normal perch]

I had twitter and apple... I tried to unlink apple and after clicking on unlink... The apple id logo disappeared and now all i can see is twitter... And also i can't able to see any plus logo to add another account...

[ocean eagle]

@normal perch the + option will be available once the unlink process completes.

[summer cloak]

Raply me

[sick shale]

The only official PUBG MOBILE support and customer service team is in-game and [e-mail].

[normal perch]

But why i can't able to see the unlink timer and the apple logo..??

[ocean eagle]

@normal perch because you are unlinking using an Android device, i guess

[normal perch]

Yes... So will the apple id be unlinked after 7 days?

[summer cloak]

But my personal dm @craftsman customer service

[ocean eagle]

@normal perch yes it will be Unlinked in 7 days unless you login using the apple id

[sick shale]

Please block them and report to Discord at https://dis.gd/report.

[normal perch]

Okayyy thanks for the support ❤️🤍

[ocean eagle]

you're welcome

[warm ledge]

ok, but I'm sure there are a lot of naivete like me, he may have accidentally shared it on his pubg mobile account. And therefore, if his account is stolen, there should still be a place that he will know that asks for help, I think, like other social media networks, for example, if a social media mouth is lost, help from the security center You want to help you save, but you are trying to reach the security center in pubg mobile, a bot keeps saying the same things.

Don't get me wrong, I love to play pubg mobile and I play a lot, but the lack of an auxiliary security center made me very sad because my account was stolen, I tried to ask for help from everywhere for almost 1 month, but I could not get help from anywhere because there was no proper security center, because we became a bot. .

[sick shale]

If you describe your problem to customer service in-game and select the correct options accordingly, you'll be contacted by a support agent.

[warm ledge]

As you said, I tried hard to reach the security center from within the game, but the bot keeps ending the chat.

[toxic rain]

I'm banded I'm banned from playing it but my profile is normal😩

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic rain.

[regal brook]

Im having issues with my mic i cannot use it

[cyan citrus]

Please add more details about the issue you are facing and mention your device, @regal brook.

[ocean eagle]

Please do a routine repair

[regal brook]

I did

Didn't work

[regal brook]

When i tap on the mic it says please try again

[cyan citrus]

Could you please share a video recording, @regal brook? Also, mention your device.

[regal brook]

Nvm i fixed

Thanks for the help

[night cloak]

Hey, the third beta of version 2.1 has just been released, it already says that the maximum number of testers has been reached

[cyan citrus]

What is your device, @night cloak?

[cyan citrus]

You are welcome!

[night cloak]

iPad 8

[cyan citrus]

Please try again when the next beta version is released or switch to an Android device if you can, @night cloak. Should you have any feedback regarding this, please feel free to use the #old channel.

[night cloak]

precisely since the beginning of the beta with version 2.1 I always have the same problem with each version that arrives it tells me the same thing, too bad I have always tried the betas..

[cyan citrus]

Please feel free to provide your feedback regarding this through the #old channel, @night cloak.

[night cloak]

@cyan citrus hello my account was hacked! I restored my mail! but the scammer tied his facebook! what should I do ? support is not responding! i can't log in i keep getting kicked out of the game

[random juniper]

@cyan citrus hello my account hacker but I recover but now Server is Europe but I want to change in Middle East how to do it
It’s been one month now I know it’s a discount server pubG mobile support plz help me out

And flag is change

[sick shale]

You have to wait for the cooldown period to be over, @random juniper. We cannot change it for you.

[sick shale]

Customer service receives an enormous number of support requests everyday and it takes time to review all of them.

[random juniper]

No please

[long gulch]

My account has been stolen and my linked social media has been removed. Is there anyway I could retrieve my account?

[sick shale]

Please contact customer service in-game for further assistance in this regard.

[long gulch]

I tried contacting support, the automated system refuses to help me saying that it cannot assist me if the linked social media account has been removed. Does this mean there's no chance?

[sick shale]

If this is the answer from customer service, yes.

[random juniper]

Plz help me

[long gulch]

Wow my season 2 account just gonna go like that lol alright then

[sick shale]

Please refer to my previous response. We are unable to assist you with this matter.

[night cloak]

@sick shale pubg glitch too much when enemies are very close to me can you do something about it?

[cobalt compass]

Why u resit 400 from my point in arena rank

I play just in my server

and i am report about that !?

i want understand. . What happen

how solve this problem

[night cloak]

@celest shadow

[cyan citrus]

Please refer to the in-game announcement for more information regarding this. Should you require further assistance, please reach out to the customer service in-game.

[cobalt compass]

I don't use a glitch!! I was report this yesterday!

[cyan citrus]

Feel free to contact the customer service for further assistance, @cobalt compass.

[cobalt compass]

I have pictures .. my result

[cyan citrus]

Please refer to my previous response again, @cobalt compass.

[cobalt compass]

Who is customer service

I want talk whit them

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @cobalt compass.

[raven lichen]

Uh whyd I try to login to my account this morning

And it said that the account number of attempted logins has been reached try again tomorrow??

[cyan citrus]

Could you please share a screenshot, @raven lichen?

[raven lichen]

Sure

There @cyan citrus

[mellow warren]

Hello I need help in arena rank before the glitch I was 1900 in the server now I am 5000

[cyan citrus]

Please log into the game using your old device or try again tomorrow.

[cyan citrus]

The issue has already been corrected. Please refer to the in-game announcement for more information:

[raven lichen]

Uh ok

[cerulean rapids]

Hello

How many rulers can a clan have?

[mellow warren]

But I didn't get all my points I was ace now iam crown

[cyan citrus]

What do you mean by rulers?

[cerulean rapids]

vice president

[cyan citrus]

Should you require further assistance with this, please feel free to reach out to the customer service in-game.

[cyan citrus]

Do you mean co-leader?

[cerulean rapids]

yeah

[cyan citrus]

There can be 3 co-leaders in a clan, @cerulean rapids.

[cerulean rapids]

thanx

[cyan citrus]

You are welcome!

[raven lichen]

Welp @cyan citrus

I've tried 3 phones and nothing worked

I also got hacked yesterday

Which I unlinked my Twitter which is where it came from

[storm flume]

Please contact the customer service for further assistance, @raven lichen. Refer to subpoint 5.4 in #faq for further information.

[raven lichen]

So I don't understand how they can still get in?

How do I contact customer support bruh?

[cyan citrus]

Through inside the game. Please refer to #faq sub point 5.4 for further instructions.

[untold pecan]

Do you know when this refreshes?, I’ve been trying all day long

[cyan citrus]

It should refresh next day after 00:00 UTC, @untold pecan.

[untold pecan]

Thank you I appreciate it

[cyan citrus]

You are welcome, @untold pecan!

[raven lichen]

Bruh customer support doesn't even talk to you bruh

They just give you goofy articles to read that don't even work

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[raven lichen]

So I'm talking to the guy that stole my acc rn on pubgm

And he says he bought the account

So is my account gone for ever

[cyan citrus]

We are unfortunately unable to help you with compromised accounts through the community in any way. Please continue with the customer service.

[raven lichen]

Ok

[ivory venture]

is this valid ?

[cyan citrus]

No, @ivory venture. This is a scam. Please block the user and report him to Discord Trust & Safety.

[ivory venture]

okay thank you

[cyan citrus]

You are welcome!

[south veldt]

Why?

[lunar tapir]

using autoclicker in pc is bannable?

[old solstice]

why was my account blocked if I didn't even log in to the game?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @old solstice.

[vagrant tulip]

Yes.

[cyan citrus]

It seems like the maximum limit of testers has been reached. Please try again after the next beta version is released or switch to the Android version. Should you have any feedback regarding this, please feel free to use the #old channel.

[eternal pollen]

Good afternoon. I do not have access to the Facebook page, the pubg mobile account is linked to a deactivated account. How can I recover my pubg mobile account?

[cyan citrus]

If Facebook was the the only login method, you will first need to regain access to your social media account by contacting the respective customer service, @eternal pollen. Your other option is to create a new account and continue playing the game.

[celest verge]

After removing the points of the glitch i reached diamond but i cant find the avatar that i won
Phone samsung galaxy s9 +
Id 5371088639
Wifi
Algeria

[balmy gulch]

hi, i am having a issue regarding my recent purcahse of prime plus
its shows that my subscription has been renewed but i didn't got it ingame

its shows the Pubg prime plus subscription as Active in the second screenshot.

Kindly help me.

[storm flume]

Please contact the customer service for further assistance, @balmy gulch. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

You have already collected the reward. Please check in your profile.

[celest verge]

Yeah its not in my profile

[cyan citrus]

Did you also check your mail box, @celest verge?

[stark frigate]

is bgmi discord a subordinate of this sever?

are by any means do u guys have any say in it?

[cyan citrus]

No, @stark frigate. We are moderators only for this Discord server.

[stark frigate]

cause the moderation there is full of kids and maybe apes idk

it need some help

[cyan citrus]

Please refer to my above response, @stark frigate. Also, this channel is meant for community support for game related issues.

[stark frigate]

ok

ty

maybe just send them some guidelines for improvement if possible 🙏

[celest verge]

Yes I did

[storm flume]

Please contact the customer service for further assistance, @celest verge. Refer to subpoint 5.4 in #faq for further information.

[stark stratus]

Hey does anyone know why the 2 step verification and region isn’t showing up in the game?

[proven walrus]

Trying to buy UC I get this error

[storm flume]

Please contact the customer service for further assistance, @proven walrus. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent. For the secondary verification, you can only enable it after linking a phone number and it is not available for all the regions.

[stark stratus]

Oh alr well my friends twitter got hacked but the acc was registered in NA and I think the hacker changed the region and now he can’t add his number and neither change the region

And he has email

So he can still log in to his acc

Is there way to be able to add ur number

And change ur region

Since he can’t see it

[cyan citrus]

For compromised accounts, please reach out to the customer service of your social media accounts and customer service in-game for further assistance, @stark stratus.

[stark stratus]

Alr thanks

[cyan citrus]

You are welcome!

[rocky breach]

Hello @cyan citrus my linked social media account was hacked now i want to unlink it?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @rocky breach.

[rocky breach]

Could you tell me the way to talk there ?

But i want to unlink.

Can u help me to unlink twitter account?

[storm flume]

Please refer to subpoint(s) 5.4 and 2.8 in #faq for further information, @rocky breach.

[vagrant lagoon]

Anyone knows when ranked arena ends

[waxen escarp]

Hello
my account id : 5646866962
my account name :LwGiO

I know all the rules why a ban can be placed on an account,
I have not violated any of the rules,
You also imposed a one-week ban on me 2022-04-24,Ban's reason was that I was playing with Cheater,
But in two days the ban was lifted and I received an email saying it was a mistake,
However, all this is not removed from the ban list for some reason,This photo is in the mail, please check.
As for the 10-year ban,I have been playing for three years, I have played 8400 hands,I have a lot of money enrolled,
I spent a lot of time in the game,I have many achievements,Why should I act illegally.
Please help me, I love my account, I have lots of friends waiting for a fair decision.
I still believe that man can achieve justice,After blocking the account,
I feel bad, I am very bad morally, I also suffered psychological and financial damage,
I come in every day hoping that the ban will be lifted and justice will be restored.
I really do not like players who use different tricks,
Please give me back my account, which I created with great effort.
I am not going to create a new account, I am waiting for a fair decision.
Thank you again and please consider everything and make a fair decision.

If the unjust ban is not lifted Return the amount credited to my account,Or send me proof of my violation to this email,
Empty words are not evidence,This is my account, mine, and I will not let it be lost unjustly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @waxen escarp.

[silk matrix]

please bring back the pharaoh set and mummy sets for us to purchase

[cyan citrus]

For any feedback about the game, please use the#old channel, @silk matrix.

[analog coral]

Same Happened With Me But the in game customer care says this..
Even my phone says active subscribtion i didnt get any help & Lost my money sadly

[modern pond]

I want to get a pubg websiteUC

Medspy website or app

[simple roost]

https://www.pubgmobile.com/pay/

[modern pond]

thanks bro

[fierce goblet]

I need for support by PUBG MOBILE crew

Very hard problem

[celest shadow]

How can we help you, @fierce goblet?

[fierce goblet]

Big troubles with my account, my account was be stilled 4-5 month ago. I did not try recovery my account, because i have not many time. Now i want recovery my account. At the moment on my account played stiller. I have all data about account began with 2019 year. All checks donations and receipts. Please help me with recovery account. I sent to support in Pubg Mobile already, but afraid it dont help me.

If its not difficult, i can tell about the details in private messages

[fierce goblet]

My Facebook account was hacked 4-5 months ago while I was restoring my Facebook account - the attacker logged into Pub Mobile and unlinked the facebook account from the account, creating a new raw one and linked it to the Facebook account. I ask you to restore my main account, I have all the data since 2019, all checks and donations, there was a linked account with Game Center, but it is impossible to log in through it (because most likely the thief has untied all social networks from the account and is currently calmly playing on my account.) I've been playing Ping Mobile since the release, I've been through a lot of seasons, played a lot of games and was even tied up in esports, but then I gave up everything. Now I'm asking you to help me restore my account and return it to its rightful owner - me.

[celest shadow]

For hacked accounts, please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information, @fierce goblet.

[fierce goblet]

Will they help me there? Can I get help?

[celest shadow]

Yes, the customer service will be able to help you if you have an issue related to your account.

[fierce goblet]

have there been similar problems as I had before?

[brittle ether]

I need some help or maybe a question about something and why I haven’t received the some stuff ing

[cyan citrus]

Please add more details about the issue you are facing, @brittle ether.

[brittle ether]

So I still haven’t gotten the Items from the butterfinger thing I entered my email zip and everything my friends said I should have gotten it by now or a email of them rejecting it because they all got there items to I gotten the email saying thank you but that all idk if I should go ing and see or what

[rigid thicket]

Hi, sorry for asking, but i am playing ranked arena for 15 hours a day and I have at least two videos with soft proofs for those who are in top 100, where shoud I send them?

[storm flume]

Please do not use languages other than English, @broken hemlock. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[broken hemlock]

hi

[rigid thicket]

hi there

[storm flume]

Please contact the customer service for further assistance, @brittle ether. Refer to subpoint 5.4 in #faq for further information.

[broken hemlock]

maybe a question

[cyan citrus]

Hello! How may we help you, @broken hemlock?

[celest shadow]

Do you mean cheating?

[rigid thicket]

yes

[broken hemlock]

I'm now Jay Ban and I don't play with Hack and everything is clean

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @rigid thicket. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @broken hemlock.

[rigid thicket]

I‘m sorry I know about the report system but the game do not ban them and I have -20, -20, -20, I waste 5 hours to get 100 points, but they go away because of softers whom game do no ban

[sweet mango]

hacker cheaternew account lvl 27 use xray and auto aim report pls

51755422032

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sweet mango. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

If you have reported the players through the in-game report feature, please wait for the security team to investigate and issue appropriate punishments. You will receive updates via your security mail.

[sinful storm]

My account has been hacked by their official website please help

[storm flume]

Please contact the customer service for further assistance, @sinful storm. Refer to subpoint 5.4 in #faq for further information.

[sinful storm]

My social account has been disabled and disabled

I no longer have the ability to access your account again

I have all the information that proves that I am the owner of the account and that I was also hacked

But I want to talk to a PUBG customer

[junior birch]

You may contact the in-game customer service for further assistance, @sinful storm.

[sinful storm]

My account has been hacked by their official website please help

I want to talk to pubg customer

I want to help

I want to talk to pubg customers as soon as possible

[grave adder]

hello, will people blocked for shooting on the heels ever be unbanned and is there any way to speed up this process

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave adder.

[sand kettle]

I had the same thing just happen a few hours ago and idk how to contact support for help

[sinful storm]

I want to talk to pubg customers as soon as possible

My account has been hacked by their official website

[storm flume]

Please contact the customer service for further assistance, @sinful storm. Refer to subpoint 5.4 in #faq for further information.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @grave adder. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[vast flicker]

my phone is support 90fps but i cant open it, how can i fix it

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[vast flicker]

these specs meet 90fps

[junior birch]

Please refer to my previous response.

[vast flicker]

ok thx 😕

[proven orchid]

How do I contact technical support?

I took it unfair

[sinful storm]

I have a problem I need help

I want to talk to a pubg customer

please help

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @sinful storm.

[cyan citrus]

Please elaborate.

[sinful storm]

My social media account, which is linked to my PUBG account, has been hacked, and my PUBG account has also been hacked