questions

[hard fog]

I contact customer support many times but no response.

[cyan citrus]

Please refer to that response from the customer service and wait patiently. You may also submit a report of the issue through #old in compliance with the channel's pinned instructions. We unfortunately will not be able to help you much with matchmaking issue through the community.

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently.

[hard fog]

Please answer me

[whole isle]

They don't let me reply in game

anyway...

[west barn]

Can anyone please help me i can't generate the highlight I tried every possible setting

[night cloak]

I turned the roulette wheel with all the animals, it showed that the lower dog fell out, forever, in the end they gave it for 1 day. why?

[cyan citrus]

This issue has already been forwarded, @night cloak. You may report it through #old in compliance with the channel's pinned instructions.

[cyan citrus]

Please add more details about the issue you are facing or share a video recording.

[west barn]

Ok let me record i'll post here in a while ok

[dry torrent]

I brought 1300 uc from uc station but didnt get emilia character for free but i got the characters voucher its shows that i bought only 700 uc i brought it because to get the character for free but this happens why can you check and give me the character

[west barn]

Here is the video of my career results look there is no option to generate highlights even i enable the record moment but still nothing happened

[west barn]

Please help me

[night cloak]

sir my accout is hacked please help me

What's the redem code for the butter finger

Skins

[night cloak]

File an apeal in game

[compact oar]

What's the problem? 🤔

[lime dew]

What if a hacker change you email and put a verification code on your account

[storm flume]

Please contact the customer service for further assistance, @lime dew. Refer to subpoint 5.4 in #faq for further information.

[lime dew]

I did and provide everything they ask how long should a wait for a response?

[frank ridge]

One message removed from a suspended account.

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @lime dew. You can expect an average of 15 days for your case to process regarding compromised account.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @frank ridge.

[cyan citrus]

What is your device?

[lime dew]

By then they will unlink my Facebook and Google

[cyan citrus]

Please go to your game settings > Controls > Advanced Controls, scroll down to the bottom and share another screenshot of that.

[cyan citrus]

We unfortunately will not be able to help you with that any further. Please wait for the customer service to respond.

[lime dew]

Ok

[frank ridge]

One message removed from a suspended account.

[cyan citrus]

The player will be permanently suspended after the verification of the cheating behavior, @frank ridge. You may report the player through in-game report feature if you have the user identification of the player.

[frank ridge]

One message removed from a suspended account.

[cyan citrus]

Can you try to disable both the settings and enable them again, @west barn? Also, check if you have highlight moments available in your profile > Moments > Game Album > Highlight Moments.

[compact oar]

A32, android 12.

I think it's android 12 problem? 🤔

[cyan citrus]

All the cheaters will be permanently suspended. Regarding your account suspension, please refer to #faq sub point 2.12 for further information.

[cyan citrus]

For how long have you been facing this issue?

[west barn]

I tried every possible thing even uninstalled the game so many time clear the cache memory from phone repair the game try to contact the pubg mobile but i didn't find any solution

[storm flume]

Please do not use languages other than English, @wary shoal. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

You may contact the customer service in-game for further assistance in this regard or submit a report of the issue through #old in compliance with the channel's pinned instructions.

[wary shoal]

Today morning, I bought three from the fuel station event, but they did not pay, but I did not receive them in the game, gozukuo, but I received an invoice, please help. I wrote it with google translation, there may be a mistake

[west barn]

I also send a message in feedback section but no reply

[real sparrow]

can anyone send me the apk file of pubg mobile that is for Huawei AppGallery

[storm flume]

Please contact the customer service for further assistance, @wary shoal. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

That channel is mainly to record feedback. You should not always expect a response.

[cyan citrus]

Are you facing any issues when trying to download the game from AppGallery?

[real sparrow]

in-app purchases works but the game is deleted from appgallery

[real sparrow]

the game is deleted in my region for some reason, but its avaiable on other store like galaxy store and play store, only huawei
I have some coupons that I want to use that I got after I bought some UC in pubg in the past from appgallery

[cyan citrus]

Is there a problem if you install the game from the official website instead: https://www.pubgmobile.com, @real sparrow?

[real sparrow]

I tried that version, when I click to buy UC it takes me to google play store payment
I need the apk file of the appgallery version

[cyan citrus]

Sadly, I don't have it, @real sparrow.

[storm flume]

Please do not use languages other than English, @fading zinc. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fading zinc]

hello. The game got very sluggish. strong fps drop. iphone xr device

[winged pewter]

Please don't spam or not repeat same question ^

[flat condor]

hello guys, can someone help me getting my account back, it was linked with facebook account and the facebook account got hacked, also I forgot the email and the password of my pubg account, but I have the phone the phone that I used to play with the game since the beginning

any idea ?

[hard fog]

#questions
Please solve the issue that i repeated many times I can't login my account Through mobile number Link.Please PUBG MOBILE TEAM.

[dry torrent]

Pls rpy

[hard fog]

Or Remove my third link

[flat condor]

anyone ? hello

[short moat]

hello

plz tell me one thing

does any one there

@lime juniper i want to know that if i will do RP missions in after match did the mission counts or not

<@&481161015728406538> i want to know that if i will do RP missions in Aftermath dose the RP mission counts or not

plz tell me

[celest shadow]

Yes, it depends on which missions you want to complete.

[short moat]

like weak 2 missions like kill enemys with m762

[flat condor]

@celest shadow can you help me with my problem plz 😦

[short moat]

and one more thing plz

why always my erangle resouces get corrupted

[celest shadow]

Yes, it will count.

[celest shadow]

How can we help you?

[flat condor]

can someone help me getting my account back, it was linked with facebook account and the facebook account got hacked, also I forgot the email and the password of my pubg account, but I have the phone the phone that I used to play with the game since the beginning

what do you mean I don't understand

I tried they have no visible link

I want to contact any of them

but how

[celest shadow]

Please contact the customer service for further assistance, @flat condor. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You may try performing a routine repair from the login menu.

[storm flume]

Please contact the customer service for further assistance, @hard fog. Refer to subpoint 5.4 in #faq for further information.

[short moat]

so if i will repair my game does all of the maps and thing i will download again

[celest shadow]

A routine repair will not delete any resources.

[tawdry narwhal]

How long can it take to recover an account?

[flat condor]

can you guys atleast give me the direct link for the customer service or their email ?

[tall delta]

When is the new premium crate coming

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[cyan citrus]

There might be a delay due to enormous number of requests every day. You can expect an average of 15 days before they process your request.

[cyan citrus]

No information regarding this. Please keep an eye on #news or in-game events.

[hard fog]

Can't reply through #faq

[cyan citrus]

Contact the customer service in-game, @hard fog.

[hard fog]

I also contact it but not help?

[tawdry narwhal]

I have given the customer service last date of logout and time.Can I login now?

[modern pond]

How do I enter the giveaway contest?@cyan citrus

[cyan citrus]

Which one, @modern pond?

[modern pond]

Bot gifts have been here every week rewards are issued?

[lyric sail]

So i logged on pubg 10 minutes ago and saw my server was changed to indonesia and i play na, my email is unliked and also my number @cyan citrus

@thin halo

[floral bloom]

Helo, is there any way to know when ouw pubg mobile account was made? I need that data for recover my account form hacker. Thank you

[jagged pine]

Hi, there is no thing to attatch it with

[fallen swan]

What is the prize if you win a room?

[cyan citrus]

Which room, @fallen swan?

[cyan citrus]

Please change your password for the login methods you're using, logout from all the devices for both your social media accounts and PUBG MOBILE. For further assistance with, reach out to the customer service in-game.

[cyan citrus]

Please send another message and check again if you will have an option to attach files at the bottom left.

[cyan citrus]

If you are asking about the #matches, please refer to the pinned message of that channel for more information.

[rapid nova]

Hello. My pubg mobile account was stolen and I can't access the account now. can you help me please.

[tranquil heron]

Did someone tells u to exchange ur account?

If it is, dont trust people to exchange accounts they are gonna steal ur account

[storm flume]

Please contact the customer service for further assistance, @rapid nova. Refer to subpoint 5.4 in #faq for further information.

[rapid nova]

so what can i do now

[tranquil heron]

I dont think u can do anything now

[fallen swan]

Weekly matches of the event, What is the prize if you win a room?

[fallen swan]

Weekly matches of the event, What is the prize if you win a room?

[modern pond]

ok thaks

[cyan citrus]

Please refer to the pinned message of the #matches for more information.

[cyan citrus]

You're welcome!

[cyan citrus]

This might happen due to unfinished purchase. Try to make a purchase again or restart your game and device.

[ripe wedge]

Thank

[cyan citrus]

You're welcome!

[ripe wedge]

I can't pay all from paypal and visa

[river tendon]

My account was hacked and the hacker linked his phone number
Can anyone tell me how to get in because the Support bot is useless

[cyan citrus]

Please contact the customer service in-game for further assistance. Alternatively, you can make purchases through https://www.pubgmobile.com/pay/.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts. We unfortunately will not be able to help you with that through the community. To connect with a customer service representative, you will first need to your issue through AI and select the available options accordingly.

[river tendon]

I did but it ends the convo

[analog willow]

Hello TENCENT GAMES I have a problem I can't login to my account in PUBG Mobile since I changed my device and I don't see the Discord sign to register I hope you can help me with this problem

[cyan citrus]

Don't select that you don't have access to the account or the conversation may end up being closed.

[river tendon]

Ok thanks

[cyan citrus]

The option for the Discord login method is only available if you download the game from the official website: https://www.pubgmobile.com.

[cyan citrus]

You are welcome!

[analog willow]

I have had this problem since I changed my device and now I do not have a login to PUBG MOBILE on Discord and on this new device and it was available on my old device and I did not have a problem logging in via DISCORD

[cyan citrus]

I understand. Please refer to my this response, @analog willow.

[analog willow]

I understand you, but on my old device I downloaded PUBG MOBILE on APKPURE store and not on the official PUBG website and on my new device I downloaded PUBG MOBILE from the PLAY STORE and I didn't see a Discord login to PUBG MOBILE

[cyan citrus]

Please only download the game from the official App Stores or the official website, not from unauthorized sources, @analog willow. As mentioned earlier, if you want to access the Discord login method, you will first need to download the game from the official website.

[idle wigeon]

How do i report a hacked account?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @idle wigeon.

[honest bane]

Plz remove 3link Phone number

[cyan citrus]

Could you please elaborate, @honest bane?

[night cloak]

Ayo I killed a guy with the most racist name ever but I can’t find his uid to report if I gave you the name screen shot can you deal with it ?

[cyan citrus]

You may report the player directly through the in-game report feature or the customer service, @night cloak.

[dry torrent]

Why dont you tell a solution foe my problem 🤷‍♂️#questions

[bold pagoda]

why was i given a dog for 1 day if i remember it forever?

[bold pagoda]

<@&481161015728406538>

[cyan citrus]

This issue has already been locked into, @bold pagoda. You may report it through #old in compliance with the channel's pinned instructions.

[peak merlin]

If i were to reach level 100 and get the uc, then get to level 100 on a second discord account would I still be able to collect the uc once again?

[night cloak]

Where can I get support for a hacked account? I have written everywhere and gotten no help.

😢

[bold pagoda]

I don't speak English well. I don't understand, so this is not a bug?

[junior birch]

You can contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @night cloak.

[night cloak]

It didn’t help at all but thanks.

[rain current]

Ayer me hackearon mi cuenta de Facebook que estaba vinculada con mí cuenta de pubg mobile alguien me ayude a recuperarlo

[stone hearth]

Found a hacker knew where I was the whole time and no recoil

[junior birch]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. You can also submit a report through https://bit.ly/3uDSJZv, @stone hearth.

[stone hearth]

@night cloak anytime they tell you to use customer support they are really telling you to bug off because customer support will not help you ever @junior birch

@junior birch sorry didn't mean to @you

@junior birch but come on you know darn well that is a died end by design

@junior birch plus that link looks sus

[dim geyser]

What is the problem? uin black Please help me ?

[abstract idol]

Dear Pubg Team, Recently I have received a message "Your account will be banned for violating regulations unlocks on 25 -6-2032
then it's showing account is disabled. But I had not done any violence against pubg guideline please return my pubg account.
ID- 5278127131
Nickname- STAR・CoMaNdo

[stone hearth]

@abstract idol ha that's what you get for hacking

[abstract idol]

I am not huck

[stone hearth]

They banned you for a reason just take the L and make a new account

[dim geyser]

I did not ship from a store other than the official PUBG store, why am I prepared to pay ?

[abstract idol]

If I was a hacker, I wouldn't have paid my money for the game

[cyan anchor]

السلام عليكم انا عندي قناة يوتيوب 7000 مشترك وقدمت علي برنامج المواهب العربية وتم الابلاغ عن فيديوهات محتوي ببجي حقوق طبع ونشر وطلب باغلاق القناة ولا اعرف السبب

[storm flume]

Please do not use languages other than English, @cyan anchor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[cyan anchor]

Peace be upon you. I have a YouTube channel of 7000 subscribers, and I submitted to the Arab Talents program, and the content videos were reported, with copyright and a request to close the channel, and I don't know why.

[junior birch]

Please send your concern in #copyright and wait patiently for a response, @cyan anchor.

[dim geyser]

I have 1 month and I am looking for a solution to this problem, but unfortunately the customer service is bad unfortunately

[flat meteor]

@junior birch Hi saif!! Where can I signup from madgala iphone event?

[lyric sail]

I did what u said and this person is still accesing my pubg acc

[lyric sail]

So i just checked and my twitter was logged in from someone in indonesia and thats what my region got switched too so i changed everything and deactivated my twiiter account. But im cinfused cause my twitter isnt linked with my pubg, only my fb and google play with says no one had logged in.

Also this guy named solo, he is the no 1 close encounter for USA he had msged me and asked me abiut a tournament i said no whatever the case. I was on my new acc and my friend msg me and ask if i was the one that asked them about a tournament which i didn't, so i would like you guys to look into that dude.

[copper magnet]

My account has been banned for 10 years and I don't use external programs why!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper magnet.

[glossy cosmos]

Is my investigator role/title going to be retrieved if I teamed up with a cheater and got banned 7 days for it ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glossy cosmos.

[stone hearth]

I thought The devs got this under control this guy is blatantly cheating

@copper magnet first you're using a TV that is an external and dumb second the only reason you would need a TV is if you was using a controller and PUBG mobile dose not support controller and you can't use a controller with out using a program

@glossy cosmos they don't suspend accounts like that for no reason at all if you aren't using hacks then you're playing with somebody that is you can get a suspension that way too

[languid gust]

is there anything I can do if I lost my controls

[unkempt orchid]

Where’s the custom crate

It is supposed to come now but I didn’t

It’

@lime juniper custom crate supposed to come now but it didn’t what happened

[dapper rover]

Cooperation and company in the distribution of service

Hello my name is ,Adham

from gifts-zone.

We are a company registered with the Egyptian Tax Authority

And accredited in the State of Egypt

We sell gift cards for games - and we want to formally cooperate with
you

We want to know the conditions and papers required in detail and the
duration of completion of creating a distributor account through you

Adham, Contracts Department

[faint bane]

[sick shale]

May I know the source of your information?

[sick shale]

You can't get a license.

[dapper rover]

We are an Egyptian company registered with the Egyptian Tax Authority

[dapper rover]

We tried to communicate with you through all emails, but no one responded to us

[sick shale]

Unfortunately, there's no way if you haven't uploaded your layout method to the cloud.

[dapper rover]

@sick shale Please can you contact me privately?

[short moat]

Hello

@lime juniper i want to know that if i routine repair my game does all the maps and resources will be deleted or not

Can anyone help me

@lime juniper tell me that if i do routine repair will all the maps and resources will be deleted or not😡

Are all people died

Why pubg mobile supporters are not giving any answer

[sharp vault]

pubg mobile update stuck at 0 mb

gameloop

[rough pivot]

If u just select routine repair map will didint get delete

[short moat]

@rough pivot thanks atleast someone is here

❤

[rough pivot]

Np

[floral bloom]

Helo, is there any way to know when ouw pubg mobile account was made? I need that data for recover my account form hacker. Thank you

[solemn flax]

Hello

Can a a customer service agent message me

[final spear]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[final spear]

You can get in touch with them only through the customer service in-game.

[solemn flax]

No reply

[final spear]

A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently.

[floral bloom]

please, i need an answer

[fringe cave]

Bro check an achievement in general which is named as linked i think this will help you

[floral bloom]

the problem is i don't have any access at the moment because it's already been hacked

[fringe cave]

then you can check your social account data where you can find when you linked you account or created your account

[feral forge]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements. (This method only works when you have linked a login method to your game account on the very first day you created your game account)

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Appstore or Google Play Store.

[fringe cave]

@feral forge i am facing an issue please help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fringe cave. Remember to read through #faq before asking questions in the support channels.

[fringe cave]

@feral forge when i try to login my account with 3rd link email it says failed to login even i have change my 3rd link password

[night cloak]

One message removed from a suspended account.

[fringe cave]

you have done abnormal activity that's why now you will be monitored closely for 24H

[feral forge]

Please try again sometime later and use your linked social media account(s) to login in the meantime instead.

[grand geyser]

Hey
I’m from India, I’m unable to use my pubg account which was linked my gmail .. now there’s no option to access that account cuz they removed the option to use gmail .. can anyone help me

[fringe cave]

i am emulator player and social links not working better in my emulator that's why i use 3rd link to login my account can you tell me what's the problem with 3rd link sometime it says we have detected suspicious activity login by code sometime it says failed to login

[fringe cave]

do you have any other social media account that was linked with you game account

[fringe cave]

are you trying to login in BGMI???

[grand geyser]

Yeah

[night cloak]

One message removed from a suspended account.

[grand geyser]

I’m not able to download pubgglobal version on ios

[fringe cave]

have you transfered your PUBGM Global account data???

[grand geyser]

I thought I cud login to global version and link Facebook but

[grand geyser]

What?

It’s only linked to my gmail

[feral forge]

For account-related issues, please contact the in-game customer service. A support agent will be able to assist you further regarding this. Thank you for understanding.

[feral forge]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[fringe cave]

Bro PUBG Mobile Anti-Cheat system is so strict don't worry if you don't do any abnormal activity after this time your account status will be normal

[grand geyser]

Alphatab

Tell can u help me

[fringe cave]

ohhh

[night cloak]

One message removed from a suspended account.

[fringe cave]

okay okay thanks for your support

[grand geyser]

Do u have the global version?

[fringe cave]

yeah

[fringe cave]

you're welcome bro

[grand geyser]

Ihv been trying from so many days I’m fed up of it

[fringe cave]

yeah bro

[grand geyser]

Whoa

What’s happening

[feral forge]

Sharing account is against the terms of service of PUBG MOBILE, @grand geyser. Please refrain from asking again.

[grand geyser]

Oke sorry

[feral forge]

For any account related issues, you may contact the in-game customer service for further assistance.

[sleek loom]

Hey I need help

I was about to play pubg and was on the loading screen. I was logged out of my account so I tried to login in with my account through my email. It said “Server is busy Error restricted area” or something like that.

I tried restarting the game and it was stuck on the loading picture, no loading bar, no nothing, just the livik picture. And at the top it said something like “ please try to login again in seconds”

Please help

[fringe cave]

where are you from???

[sleek loom]

Mongolia

I don’t expect Mongolia to be restricted

[fringe cave]

from how many days you are facing this issue???

[sleek loom]

Just now

[fringe cave]

please do a speed test with speedtest app

[sleek loom]

Wifi speed?

[fringe cave]

and send the screenshot

[fringe cave]

yup

[fringe cave]

no bro do it with speedtest app

[sleek loom]

Alright

By ookla?

[fringe cave]

then send screenshot

yup download it from playstore

or appstore

[sleek loom]

There

[fringe cave]

it sounds noice

bro do game repair at login screen

[sleek loom]

Holdon I have a better one

[fringe cave]

okay

[sleek loom]

There

That’s more like it

So how can I fix it

[fringe cave]

try this

[sleek loom]

So what do I exactly do

There are a lot of options in the repair section

[fringe cave]

open game and tap on repair then only check repair client

[sleek loom]

Alright

May I ask why the internet speed relates to any of this?

[fringe cave]

don't check other it will delete your resources

[fringe cave]

bro it relates too much if your ms is too high or you have jitter in your internet then also this happen

[sleek loom]

Oh alright

Anyways I don’t have the option of “repair client”

[fringe cave]

wait 1 sec

[fringe cave]

sorry routine repair option my mistake

[sleek loom]

Okay

Well

Now it’s on this screen as it happened before

[fringe cave]

wait

[fringe cave]

it will load

[sleek loom]

And how long does this usually take?

[fringe cave]

not much time 2 to 3 sec only

then load

[sleek loom]

Well I’ve been waiting for 30 seconds

[fringe cave]

restart your game

[sleek loom]

Mmmmm

[fringe cave]

bro i think your isp restrict you

[sleek loom]

Meaning?

[fringe cave]

means you internet provider restrict PUBGM Servers

[sleek loom]

Well how come my friends get to play it when they have the same provider

Maybe it’s a pubg server overload?

[fringe cave]

no bro never

[fringe cave]

i will suggest you to change your internet then try i meant try it by using data

[sleek loom]

Ok

IM IN

So the internet provider is the problem here

Damn it

[fringe cave]

yeah i think try it by data then check my be it will solve

[sleek loom]

OK

Well I have good news and bad news

The good news is I can enter through my mobile data

But the bad news is my wifi doesn’t let me

I will be back

[fringe cave]

good

[fringe cave]

ask your isp that's the solution

[sleek loom]

Yo

I got one more question 💀

[swift stream]

@lime juniper NOT WORKING
CAN U GIVE ME. SEPRATE TEXT FROM

[fringe cave]

yeah sure

[swift stream]

I can send 1 username
So. U can check. Yourself

[sleek loom]

So basically I played the hola buddy spin right?

And It landed on shiba inu without a duration tag

[fringe cave]

what are you saying???

[sleek loom]

But it came up with a duration tag when I got it

[swift stream]

Eror. Knows what I mean

[sleek loom]

@fringe cave

Help me out 💀

[fringe cave]

@sleek loom can you send screenshot???

[sleek loom]

That’s how it went like

[fringe cave]

no bro how can this happened???

[sleek loom]

I don’t know

Somebody had the same problem too

[fringe cave]

i can't believe

[sleek loom]

Look #old message

[fringe cave]

okay then please report this problem in #old channel

[sleek loom]

Alright

[fringe cave]

yeah

[copper karma]

Guys can anyone tell me how can I report a youtuber who is selling uc and pubg account on a live stream ?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @copper karma.

[solemn flax]

Can some one help me removing a twitter login from my account? Twitter is hacked

[storm flume]

Please contact the customer service for further assistance, @solemn flax. Refer to subpoint 5.4 in #faq for further information.

[solemn flax]

No reply

[lyric sail]

This dude is still on my account, i changed all my password and he still logging in

@lime juniper

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

You can try using the "Log out of all devices option" and see if that helps.

[lyric sail]

@celest shadow private message

[lyric sail]

Nice

My account is fully gone

Thanks pubg for wasting my money and time

[night cloak]

My account has been stolen and they added a phone number how can I save my account

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[night cloak]

I contacted so many times but they don’t help me

[junior birch]

Unfortunately, we cannot assist you with account-related issues. Is there something I can help you with?

[night cloak]

Please I need help which email can I mail for my account

[junior birch]

Please contact the in-game customer service for further assistance.

[lyric sail]

Im so mad.

Dude online like nothing hppn

Smh

Now he unfriended me

Nice

[quaint shell]

I got a one day dog drop, but the roll screen shown up as forever for some reason as well. Numeric User ID - 5289359232, IPhone 11, mobile network, video attached , Ukraine

how can i get a pet forever?

[mortal apex]

The issue has been already forwarded. Feel free to use #old.

[quaint shell]

wrote but no reply

[quaint shell]

The user Krafton Customer Support#0001 wrote to me in private messages. Asked for my mail, tell me this is your employee?

[short igloo]

Where can i check the rewards of each tier for ladder arena

[celest shadow]

This is a scammer. Please refer to our #735483472432594994 for further information.

[celest shadow]

You can find the rewards here:

[quaint shell]

I told him that he was a scammer and he banned me. He is also helped by a man with the nickname Louis

[night cloak]

Hi , How do I enable the dance feature from the settings?

[celest shadow]

Please block the user and do not communicate with them.

[celest shadow]

You should be able to dance in-game by selecting this button.

[lime dew]

Can someone help me?

I provide information but can someone tell some valid one I could state

[serene umbra]

If account transfer from bgmi to pubg global is impossible, then why does the pubg in game customer service has an option for account transfer to BGMI??

[celest shadow]

Only the owner of the account which in this case, is you, knows the information that the customer service has requested.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @serene umbra.

[azure bone]

Hay where can i contac for copyright issue

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @azure bone. We may otherwise have to mute you.

[lime dew]

I stated them but I'm at a lost can you help me

[serene umbra]

Yes then explain why does the English version of Pubg mobile have an option to retrieve accounts from BGMI??

[celest shadow]

You must accurately provide the customer service with the requested information, otherwise they will not be able to verify your identity and assist you further.

[lime dew]

I did

So will they tell you if the account is being recovered?

[devout jacinth]

Hi I have problem, after the game end when you normally give like to to team members, my game just closed and I have to open the app again. I'm using the latest ios. Can anyone one suggest how I can fix this? Please 🙏

[celest shadow]

Yes, only if you can prove that you are the owner of the account.

[celest shadow]

Please perform a routine repair from the login menu. To perform a routine repair, you must first log out. The repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.

[lime dew]

Please tell how to do that I have stated everything they ask

The hacker only have the email and number link

[celest shadow]

Please refer to this message, @lime dew.

[devout jacinth]

I have deleted the game and reinstalled then downloaded everything again but it still happens.

[devout jacinth]

i can try as your suggestions, will come back and report soon.

[lime dew]

I did but in provided every information

Payment ect

[proper torrent]

Hi Hi do you guys have some information about this rule please ? It’s written in rules of Crew challenge

Also called all talent championship

I come from the esport server where they told me to come here to ask

[lime dew]

@celest shadow bro I'm at a lost

1 day of providing information

[mental oyster]

Is there an idea as to why this is showing up?

[serene umbra]

These people don't care at all bro
All they care about is UC n money, that's it

[floral bloom]

All of you need to know that they are not even PUBG Mobile employee, they just volunteer that trying to help you all 🙂

[light dune]

Our clan leader was banned 390 days ago. How long should we wait for clan Leadership to be transferred?
We've been waiting for this feature for a long time. This feature has arrived, but we're still waiting. @lime juniper

Clan leader id : 5100896402

[floral bloom]

Helo, is there any chance to get my first payment in PUBG Mobile. I need that information to recover my account. I was purchase in Midasbuy, but sadly i'm not login into the account, and now i cannot see purchase history. Is there any way? Thank you

[mighty patrol]

I want to Report a Cheater. I have some solids proofs against him. He is a YouTuber

[restive plover]

LFG

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @mighty patrol. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[restive plover]

Report

[mighty patrol]

This Says Invalid Report

I tried

Yesterday

He was 10001% Cheating ! He was using Aimbot and ESP on Live Stream

[restive plover]

What’s the YouTuber name

[mighty patrol]

His ID is Still Safe tho

[mighty patrol]

SERIOUS SID

[cyan citrus]

You may contact the customer service of Midasbuy through the e-mail below for further assistance:

[e-mail].

[restive plover]

Ok

[mighty patrol]

@cyan citrus Please Guide me

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @mighty patrol.

[floral bloom]

i did tried to contact midasbuy Customer Service on email and Facebook, but thhe facebook one always read my chat without any response.

[storm flume]

Please contact the customer service for further assistance, @mental oyster. Refer to subpoint 5.4 in #faq for further information.

[mighty patrol]

I reported him yesterday on Docs file they were saying it was an Invalid Report

[cyan citrus]

You should comply with the instructions provided on the report form before you submit the report, @mighty patrol. Otherwise, please report the player through the in-game report feature or the customer service.

[topaz silo]

Region option not in France region I'm from Pakistan i want to come back in Pakistan region

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @topaz silo.

[topaz silo]

I was doing job in France now shifted to Pakistan permanently so i wan to change my region to Pakistan

[hallow field]

we have terminated your connection because of data error...anyone here help me with this?

[topaz silo]

But few update ago there was a option to transfer data outside Europe were is that option gone not showing in setting??

[proper torrent]

please ?

[lime dew]

Frl

[topaz silo]

Account was registered in Pakistan region but when i go to job in France i change my region now I'm permanently back in Pakistan i want to change region to Pakistan permanently

Plz bring me back to Pakistan region

I contact customer service but they are Roberts not listening me

[dull hound]

Hi. My hola budy spin landed on the permanent cat and shiba inu multiple times but it changes to limited time. Why? I have spin about 30 times and this happened a few times.

[topaz silo]

Anyone who can help me take my id and change my region to Pakistan

Hello

[short moat]

@celest shadow i have downloaded erangle 6 times and when i close the game and open again i haveto download it again and its resources gey corrupted and i have done the routine repair

[cyan citrus]

The option will not be available if you have selected a country in the game from European continent.

[cyan citrus]

This issue has already been looked into. You may report it through #old in compliance with the channel's pinned instructions.

[short moat]

@cyan citrus can you also help me or not

i have downloaded erangle 6 times and when i close the game and open again i haveto download it again and its resources gey corrupted and i have done the routine repair

[cyan citrus]

What is the device you are using and from where you downloaded the game, @short moat?

[topaz silo]

They never help they only make money in game i spend so much money but they are not helping me

[short moat]

i am playing on gameloop

@topaz silo you ar worng

they always help me for my problem

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[storm flume]

Please avoid going off-topic, @topaz silo. You may have unrelated conversations in #chat.

[topaz silo]

Give back my all money which i spend you guys not helping me

I spend so much money but you not giving me support which i deserve

[cyan citrus]

You have already been answered, @topaz silo. Please avoid making unrelated comments in the support channel.

[topaz silo]

This answer not helping me i want solution of region change

[cyan citrus]

There is no solution, @topaz silo. This is a legislation issue and not something customer service can help you with.

[topaz silo]

But I'm from Pakistan not from Europe and account registered in Pakistan only region was change my region should be Pakistan because i live in Pakistan it's Europe law not Pakistan

[cyan citrus]

The regulation will be applied to your account in accordance with your in-game region, not where you are actually located, @topaz silo.

[storm flume]

Hello, my son replenished the game without warning for a large amount, is it possible to return the money somehow?

[cyan citrus]

It may not be possible to get refund, but you may try to contact the customer service in-game for further assistance, @storm flume.

[storm flume]

Well thank you

[cyan citrus]

You are welcome!

[topaz silo]

Delete my account and give my money back so i can make new account

[cyan citrus]

It will not be possible, @topaz silo. As you have already been answered, please move to a discussion channel.

[tropic socket]

Someone hacked my account please help me 🥺

[modern pond]

Does clarification of the words inside the game have a ban or a ban?

[wet nest]

i need some help

my account pubg got hacked now

@maiden spruce

@celest shadow

please help me about it

[proper torrent]

Do I have to spam the message or to tag an admin?

[wet nest]

@polar marsh

i want to unlink

[devout jacinth]

Hi can anyone help me see this account if it is the official account of the game support

[floral bloom]

that's fake

[devout jacinth]

I’m trying to report my issue and problem but in the form it asks to put the password. So I’m curious.

[floral bloom]

no that is scamer

[devout jacinth]

Thank you for your answer

[wet nest]

can someone help me

my account just got hack

fortunately i have the email login

and but he keep login in

someone help me

please

@celest shadow

please help me

i need serious help

i can't now resend verification code

[storm pendant]

hellp need help. i cannot start game. it only says please try again. when im trying to change map, it wont change

[wet nest]

because it exceeded the limit

[lime dew]

This real @polar marsh @celest shadow

[celest shadow]

This is a scammer, we will never ask for your password. Please refer to #735483472432594994 for further information.

[lime dew]

@celest shadow day 2 of giving pubg my information about my account response but nothing have been done

Every response is like the same

@everyone who every recover a hack account with the email and number changed

[celest shadow]

Please be patient for a response.

[lime dew]

I provided all the information

After it as being confirm will email and phone number be removed?

I'm on the right path?

[manic pagoda]

i want my pubg global id back..

i will not play pubg anymore because i have uc and many achievements in my account and you bave banned my account f
or without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @manic pagoda.

[green hawk]

Hello, I am facing a problem when I want to register with my friend's account via e-mail or phone number, this message appears

Login failed, please try again

@celest shadow

I tried a lot, but it keeps showing the same message

I want the solution

I am a PUBG player from the 3rd season and I never faced this problem when I am facing it now. I have played with my friends’ accounts by logging in via e-mail and by phone

[celest shadow]

Do you mean that you want to log into your friend's PUBG MOBILE account?

[celest shadow]

Account sharing is against PUBG MOBILE's terms of service. Please use your own account or create a new one.

[green hawk]

Yes my friend sent me the email and password

[green hawk]

I tried a lot with several accounts and I get the same problem

I want to close my account for a week until I get a name change card because I want to change my name

@celest shadow

[celest shadow]

You cannot use someone else's account. Feel free to create a new account instead.

[green hawk]

there is no solution? for this problem @celest shadow

My friend agrees to play with an account

@celest shadow

Please, I want a solution to this problem. I want to play with my friend's account

[celest shadow]

Please refer to this message.

[green hawk]

I tried with several accounts

@celest shadow Also, I used to play with friends' accounts in the past

@celest shadow

😔Thank you very much. Sorry for wasting your time

@celest shadow

did not. I expect customer service like this

You can't solve a small problem

@lime juniper

[lime dew]

@lime juniper my account is hacked

[storm flume]

Please contact the customer service for further assistance, @lime dew. Refer to subpoint 5.4 in #faq for further information.

[lime dew]

I did that @storm flume

[static sleet]

PUBG MOBILE does not have representatives of the customer service on Discord. Moderators of this server are not representatives of the customer service.

Please be reminded one more time that your attempts to access a game account that you did not register violate PUBG MOBILE's terms of service. If you do not refrain from claiming to continuously attempting to access your friend's game account we will be forced to suspend you from the server.

[wet nest]

hello

my account have been hacked

can someone help me

<@&481161015728406538>

i have still access to it with my email

but two of my linking social media has been hacked

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @wet nest.

[wet nest]

i have already try
but no response from them

The scammer is selling my account now.

[night cloak]

please fix the bug <@&481161015728406538>

[cyan citrus]

Please wait patiently for the customer service to respond. We unfortunately will not be able to help you with compromised accounts through the community.

[wet nest]

ok thank you

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

You are welcome!

[celest verge]

Hello I am ranking in arena my server is south america but am getting ranked in Europe can someone explain please?

[cyan citrus]

Please share a screenshot of your basic settings of the game and a screenshot of the Ladder Arena tier overview menu, @celest verge.

[lime dew]

@celest shadow after verification that it's my account will email and phone number be removed

[cyan citrus]

It seems like you have changed your server recently. Please try again tomorrow after 00:00 UTC.

[celest verge]

So the points that I got today will not count i have to start again?

[cyan citrus]

The server in the Ladder Arena is South America, but it may reflect in the global leaderboard tomorrow, @celest verge.

[celest verge]

I didn't understand, could you explain more.

[cyan citrus]

As you have recently changed your server, the rankings will be reset according to your new server on the next day, starting from 00:00 UTC, @celest verge.

[celest verge]

Yeah I understand this am talking about the points that I got after changing my server those who counted in Europe will they go to my South america rank after 00.00 or I should start from the beginning
Because I got all of theme after changing to South americ ?

[cyan citrus]

Rank points from one server do not convert into another server, @celest verge. You will need to start again with the current rank of your new server.

[celest verge]

Alright thank you

[cyan citrus]

You're welcome!

[cyan citrus]

If you provide them with all the accurate information, they should be able to remove the unauthorized access from your account. For any further questions, please feel free to ask them directly to the customer service.

[lime dew]

Ok I'm just waiting for there response

[wet eagle]

Dear Team,

My videos completely followed PUBG Mobile safe community rules I'm 100% sure that this strike is completely fake.

My full legal name: - Umer Farooq Shah

Email Address: - [e-mail]

Physical Address: - R-81 Sector 15A/5 Bufferzone Karachi Sindh

Telephone Number- 03132245651

Channel URL- https://www.youtube.com/channel/UCLmBMFoadZevpdKVOZUn04A

"I consent to the jurisdiction of the Federal District Court for the district in which my address is located, or if my address is outside of the United States, the judicial district in which YouTube is located, and will accept service of process from the claimant."

"I swear, under penalty of perjury, that I have a good faith belief that the material was removed or disabled as a result of a mistake or misidentification of the material to be removed or disabled."

I am a Creator guide on youtube which help others to resolve their issue but suddenly I got a Fake copyright strike, and I don't know for which content I am punished like this. Now the main issue is YouTube declined my first counter-notification and now I have only one option-I'm going to fire a legal court notice against this because this is a complete lack of security of YouTube and haters taking advantage of this.

Note: I'm making gaming videos and promoting PUBG MOBILE in my region

But the climate gave me to strike for violating Tencent rules it is totally misunderstanding my channel doesn't violate any PUBG MOBILE guidelines. My videos were related to Tips and Tricks and pubg mobile test on different devices Finally, I am ready to give anything as proof.

Copyright Disclaimer

Under Section 107 of the Copyright Act 1976, allowance is made for 'Fair Use' for purposes such as criticism, comment, news reporting, teaching, scholarship, and research, Fair use is a permitted by copyright statute that might otherwise be infringing, Non-profit, educational or personal use tips the balance in favor of fair use.

Full Name
Umer Farooq Shah

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @wet eagle. We may otherwise have to mute you.

[devout jacinth]

Hi again, it works. thanks billion!!

[wraith urchin]

Is this a scam website i found it as a ad in facebook ( just to be sure)

[static sleet]

That is a scam. Please report it through, https://bit.ly/3soBavK.

[wraith urchin]

Ok

[wraith urchin]

This is cheating report form

[static sleet]

My mistake. Please use the following form, https://bit.ly/3soBavK.

[buoyant granite]

hi, my account was hacked, what should i do?

[storm flume]

Please contact the customer service for further assistance, @buoyant granite. Refer to subpoint 5.4 in #faq for further information.

[wet eagle]

I want to contact pubg mobile for stike on my channel how can i contact them

[buoyant granite]

How can I contact tech support to recover my account?

[flat meteor]

This guy is definitely hacking but my appeal got rejected. Apparently pubg thinks hes legit.

How can he connect all his shots from so far just by hipfire? And there was a tree in way then how can he see me. That’s absolutely cheating.

[night cloak]

No clue

[night cloak]

They wont help u, they did it to my gf they hacked her acc and she reported it to pubg and they didnt do anything and now her acc is banned for 10 years

[flat meteor]

<@&481161015728406538> You guys need to take this matter in hands and punish his account.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @flat meteor. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wet eagle]

@static sleet how can i contact pubg for my channel recovery

[rancid mountain]

Hey team, is there an email where I can send information to an account that was hacked?

[proper torrent]

Hi Hi do you guys have some information about this rule please ? It’s written in rules of the All talent championship

[potent heath]

<@&481161015728406538> hi i have a question regarding the rp golden chicken event. Do the winners of the event get the emotes associated with the rp or just the rewards that have been listed?

[green agate]

Reaching finals means you may be able to participate in the tournament.

@potent heath Please read the event rules to see what you may receive.

[storm flume]

Please contact the customer service for further assistance, @rancid mountain. Refer to subpoint 5.4 in #faq for further information.

Please send your concern in #copyright and wait patiently for a response, @wet eagle. We may otherwise have to mute you.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @flat meteor. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lime dew]

@celest shadow its being 12 hours no response from the customer service

[rose eagle]

Why when i open campion game take me out?

I mean when i go to feed my cat campion game get me out and close?

When i open companion game take me out of game please fix the new companions

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[lime dew]

Ok

[junior birch]

Please provide a video recording of the issue you are facing, @rose eagle.

[cyan anchor]

I have a problem with my youtube channel about copyright

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @cyan anchor. We may otherwise have to mute you.

[green agate]

If the channel is not there, please wait patiently until it is reopened for community use.

[cyan anchor]

The channel does not exist

[cyan anchor]

thx

I provide content for PUBG Mobile, and there are no violations of my videos. Despite that, I got a warning from PUBG because of copyright. Is there a solution to review the problem, and I do not want to waste time? Please advice. Thank you

[mental depot]

hello

i have a problem

who can help me plz

[analog oak]

I notice two things, firstly, you might have lost half your health falling off the building from the roof.
Secondly, he got lucky with afew shots (body and legs) and probably had aim assist.. it really didn't look like aimbot.
Unfortunately from this one clip, I would say its not enough to prove cheating.

[lunar tapir]

in ladder arena top what does Top 4.00% mean ??

[celest verge]

The problem is still the same even after 00.00 UTC
<@&481161015728406538>

[mental depot]

account has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental depot.

[proper torrent]

Yes, but we went on finals last time and got no messages

[polar marsh]

Please refer to the private message from @polar marsh for further information, @next sequoia.

[night cloak]

@lime juniper

My account is hacked its very costly can anystaff help me

@lime juniper can you drop me a friend request

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[flat meteor]

My health was 79 out of 100 after the jump as you can see in the statistics in right which is even more than a first aid can recovers. It is literally impossible to connect all shots from so far with just hipfire. He didn’t even had laser sight on. Also he was equipped with 4x scope but he decided to not use that. Any normal or legit player would have used scope but seems like he was confident enough to connect all shots just by hipfire.

[night cloak]

is this guy fake ? he is asking me for account details @green agate

[green agate]

Yes, that is a scammer.

[storm flume]

Please consider blocking the user or reporting the content to Discord, , as we are unfortunately unable to assist with behavior outside of our Discord server.

[sly shore]

hi anyone can help me?

please someone respond

[chrome swallow]

Why this keeps popping up

When i try to purchase uc

[storm flume]

Please contact the customer service for further assistance, @chrome swallow. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @sly shore. Remember to read through #faq before asking questions in the support channels.

[floral bloom]

if someone hack my account and change it into different region like europe, is there any possible way to login into my account with phone number linked in? since in europe they don't have phone number method?

Because everytimme i tried to login into my account, always appear something like this.

[sick shale]

Unfortunately, it may not be possible.

[floral bloom]

so is there any possible way to recover my account? the only missing data that i have is the first ever registration date and the first ever payment

[sick shale]

It is a must to provide the requested information to the customer service, otherwise they won't be able to proceed with your request.

[floral bloom]

Thank you for your response

[honest rampart]

how to solve this error

[brazen crane]

why i got copyright strike in my bgmi gameplay

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @brazen crane. We may otherwise have to mute you.

Please contact the customer service for further assistance, @honest rampart. Refer to subpoint 5.4 in #faq for further information.

[azure bone]

My tiktok acc with 138900 follwers got banned permanently by tencent without any reson please can i get any help here it was my 2 years struggle

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @azure bone. We may otherwise have to mute you.

[azure bone]

I am unable to send message in community

[floral bloom]

What the hell customer is this

i tried to ask for some information which they may have it but turns out this is the response

[soft sparrow]

It's your responsibility to keep your information accessible(make an account), @floral bloom, not their fault. And certainly people will get worried later on if the support just access guest information because you asked them to. Hope lesson has been learned.

[night cloak]

Hi,is there any chance to unblock the 90fps for Huawei matepad 11?

[soft sparrow]

Explain further?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[soft sparrow]

The processor on your device is a high-end one. Have you asked them to look into it in #old channel?

[night cloak]

I have just sent a feedback,i will look info #old too.Thank you

[radiant grotto]

Hello

Help me please

[indigo star]

My Twitter account has been deleted and I can't log in to my account! what to do?

[fervent forum]

I need help with the account.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @radiant grotto. Remember to read through #faq before asking questions in the support channels.

[celest shadow]

You should be able to reactivate your Twitter account. For further assistance, please contact Twitter's support at https://help.twitter.com.

[celest shadow]

How can we help you?

[radiant grotto]

After the hack, the support service restored my account, the attacker's bindings (e-mail and phone number) were deleted, and the binding to the Vkontakte social network was mine and I have access to it, so after the restoration I enter the game and I write such a notification " To perform this action, you need to link a phone number" how do I link a phone number if I can't sign in to my account?

[storm flume]

Please contact the customer service for further assistance, @radiant grotto. Refer to subpoint 5.4 in #faq for further information.

[floral bloom]

yeah but what kind customer service is this, not even explain something and only read my text

[junior birch]

What is the issue, @indigo pollen?

[indigo pollen]

Country region not show

And i m from Pakistan

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq, @indigo pollen.

[indigo pollen]

Plz any another option

Because hacker hack my id to lvl 1 , 1 year before and then i play on this account 5830695930 MUNEEB ID check

[junior birch]

Due to the General Data Protection Regulation (GDPR), it is unfortunately not possible.

[celest shadow]

You cannot track your transaction record if you have purchased UC via https://pubgmobile.com/pay on a guest account.

[versed egret]

Thanks

[soft sparrow]

unfortunately there is nothing we can do.

[floral bloom]

They said in terms and privacy on Midasbuy, it says they save our data in their system even though we're using Guest User Information such as Game Nickname and Game Open Id, etc.

[soft sparrow]

|| Piston handle this please ||

[floral bloom]

So it means, if we do transaction with Midasbuy, somehow they will save the transactiond data

[celest shadow]

You can only check your transaction record if you were logged into a Midasbuy account during those purchases. Please understand that we provide community support for PUBG MOBILE here, so there is nothing we can do to help you with this matter.

[storm flume]

Please contact the customer service for further assistance, @azure forge. Refer to subpoint 5.4 in #faq for further information.

[floral bloom]

yeah i know but i'm just saying that problem. We cannot see the transaction record if we're in guest mode but obviously they can since they have all the transaction data

[vagrant tulip]

Obviously they have the data but it's impossible to pull that data to you.

For them you're just a random person asking for random data and for security reasons it's in no way they will give you that data.

[floral bloom]

bro, i'm their customer and i spend money on them so what's the point for having customer service

And also i have prove that i spend much money on their company

[vagrant tulip]

Customer service doesn't mean they will provide you with everything you wish from them. Logically why would they give the data to a random person asking for the transaction for an account.

They can't verify who are you in any way so they won't provide the data.

[floral bloom]

what do you mean random person bro, they didn't even reply my text or trying to verify that is me and my account., instead they just keep ignoring my text. I have a prove that is my account, having a receipt purchase UC from Midasbuy to their platform. which consider "much" Such a dumb person if i spend money that is not my account

[sly shore]

hi did anyone know hot to unbanned account thats has been banned due no reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sly shore.

[vagrant tulip]

They did answer you but they won't ask for any proof because any proof would be invalid. It's policy not something that the cs can help you with.

Also i suggest you contact them on their privacy email

[e-mail]

[floral bloom]

I did contact them bot the [e-mail] and [e-mail] but still don't get answer. I hope they're respond my question.

Do you know when approximately will they repsond? like 2-3 days or even a week?

[vagrant tulip]

Can't really say but they should answer

[floral bloom]

alright, thank you for your response.

[vagrant tulip]

You're welcome

[azure forge]

I getting a warning that you need to connect a number when logging in with other social media.

[lime dew]

@celest shadow I can't provide the first payment but I can provide the three months one and anyother

Will that help in the recovery

[floral bloom]

the same as mee

[lime dew]

My email is change and number link

Well 3 day of trying recover

[tight hill]

Hi can I ask when’s the new update to fix the iPhone 13pro 90fps frame drop issue?it’s been half year

[tribal skiff]

I got banned for unknowingly playing with a hacker, is there a way to get unbanned?

@celest shadow

[wet eagle]

I have just 2 days left still not reply from pubg

Here is proof

[celest shadow]

You will need to provide the information requested by the customer service.

[celest shadow]

Please try updating to the latest software version. If the issue persists, feel feel to submit a report in #old.

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information.

[tribal skiff]

Ok thanks piston

[celest shadow]

Please wait patiently for a response. We may otherwise have to mute you.

[slate nova]

Do I have to sent here for help because I can’t login to my account anymore because fb (face book) is glitch for me like I put my username & password & i click login & it keep refresh & I did try everything I can even changed my password but nope (& also I have video explaining what I’m saying right now but i don’t want show here)

[storm flume]

Please contact the customer service for further assistance, @azure forge. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Do you have Facebook application installed? Also, please mention the device you are using.

[slate nova]

Yes I do have the Facebook application installed & I have iPhone 13 pro max

[azure forge]

@cyan citrus hello. my acc recovered by in-game support, i try login but I am getting a warning that you need to connect a number when logging

[cyan citrus]

Can you try to uninstall the application and try to log into the account again?

[cyan citrus]

Please reach out to the customer service again for further assistance with this.

[slate nova]

ok, I will be back

[charred mantle]

I need help
So the new event came out called ladder arena
So i tried to grind and get the title
After lot of pushing rank i got diamond 3 and was in top 600 in asia
But after few hours all of my points was gone
I did nothing but it showed me bronze 2
At first I thought it’s a glitch
But after some matches it remains same
Please give my points back
My game id 51226454170
not Alif

[cyan citrus]

Please share a screenshot of your basic settings of the game, @charred mantle.

[charred mantle]

I am in krjp server but i pushed rank in asia

[slate nova]

Okay there, I deleted Facebook & I re-download Facebook & i login & I’m in my Facebook account, what’s next?

[cyan citrus]

What do you mean by that?

[cyan citrus]

Did you successfully log into the game?

[charred mantle]

I am in krjp server but my friends are in asia and i also live in asia but in game my server is krjp by mistake

[cyan citrus]

I believe your ranking should be in accordance with your server in the game, that is KRJP server, @charred mantle.

[slate nova]

nope.

[cyan citrus]

Are you still facing the same issue or did you not try to log into the game yet, @slate nova?

[topaz silo]

You guys failed to give me support plz anyone who knows any higher platform of pubg where i can get support from pubg mobile

[charred mantle]

No no you didn’t get it
I am trying to say
When my friend is leader and he is in asia server
So my rank should me show as per my server
Since i always pushed in asia server (not in krjp)
My rank would be same right?
But it’s not
It got changed in asia too

Diamond 3 to bronze 2

I even have screen shots

[slate nova]

I’m still facing the same issue & yes I have login to pubgm but after do what you say

[cyan citrus]

If it is related to your last issue, you have already been answered here, @topaz silo. If you continue to be persistent after being answered, we unfortunately will have to mute you for a longer duration. If you have any different issue, please feel free to add more details about it.

[lunar tapir]

what does top 6.00% mean?

[lunar tapir]

???

[charred mantle]

Is there any solution @cyan citrus ?

[charred mantle]

@celest shadow ? Someone atleast?

[night cloak]

Can anyone help me

[lime dew]

@celest shadow can I provide the gift card used

[night cloak]

Can anyone help me

Anyone

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Okay so my gyro is giving me trouble

[cyan citrus]

Please try to reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try again.

[slate nova]

Ok, I will be right back

[celest shadow]

You can try if it is a receipt.

[charred mantle]

Sir what about my problem?

[celest shadow]

Please elaborate on your issue.

[night cloak]

So my gyro is giving me problem and I disable gyroscope reverse and when I move my device my credentials should not move it suppose to be disable

[charred mantle]

Sir can you fix my problem?

Or help me

[soft sparrow]

We can only suggest solutions after you state your issue.

[charred mantle]

@soft sparrow

[celest shadow]

You can disable gyroscope via the sensitivity settings:

[night cloak]

Not that gyroscope reverse its suppose to be disable when I turn on gyro

[celest shadow]

Please provide us with a video recording of your issue.

[lime dew]

Does this normally take days @celest shadow

[soft sparrow]

Are you playing in Asia servers?

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[charred mantle]

Yes am rank pushing in ladder arena in asia

And the ss of my ranking is in asia too

You can check those players by the name of mishanpubm or ky

They are in the leaderboard in asia

[lime dew]

@celest shadow I provided evert information but can't the first payment can't be found

provided 3 month one a recently one and other valid information

[soft sparrow]

Hmmm you have a timer on your Select Server options in Basic settings, @charred mantle, so trying to change servers isn't available. Did you do any changes in settings, use VPN, or update the game prior to your rank reset?

[soft sparrow]

|| wrong ping ||

[lime dew]

It can't change

[celest shadow]

As the information is required to prove your ownership of the account, you will need to present it to the customer service.

[lime dew]

Will pubg notify me when I can't restore the account

Well that a lost then everything else pubg one little information

[charred mantle]

No i did nothing change or use vpn
When i finished my rank pushing i was tired so i took a nap for 2 hour ig
Then when i woke up i opened the game to rank push again and then this happens

[soft sparrow]

They already answered that they can't help you to restore your account unless you provide them exact information they need inorder to identify your ownership of the said account.

[cobalt compass]

My rank in Ladder Arena rest why???

[celest shadow]

Feel free to submit a report in #old. Please include your numeric user identification, device, network and country.

[cobalt compass]

Yesterday i am diamond now gold !!!☹️

[lime dew]

I provided one

[soft sparrow]

Have you submit a report in #old? and Please include your numeric user identification, device, network and country.

[soft sparrow]

The first payment?

[lime dew]

No one of the largest payments

Bro access me in find it

[cobalt compass]

Yesterday i am diamond now rest point this is my problem

[soft sparrow]

I doubt that can help. Wait for the customer services response.

[charred mantle]

Thanks for your reply and @celest shadow
But I don’t know anything about numeric number
I mean how to find these?

[lime dew]

There will be a reply after that?

No one here could help me bro

[soft sparrow]

Was the latest screenshot their latest response?

[lime dew]

Yes

[mellow perch]

Hello, do i need to keep the pubg app if I am going for beta test invitation as it's a new app?

[lime dew]

You telling me I'm here for 3 days now and only a scammer reach to me

[soft sparrow]

Unless you provide them with screenshots of first payment there won't be any further responses. Good luck finding it.

[lime dew]

Ohk

[soft sparrow]

@celest shadow do we have a command for this?

[soft sparrow]

You can keep both.

[celest shadow]

Feel free to submit a report in #old. Please include your numeric user identification, device, network and country.

[lime dew]

No one could sen me to a higher up like rlly someone that faking ownership will rlly be here everyday

[celest shadow]

This is your numeric user identification.

[lime dew]

And provided every valid information only one and 3 years is a longtime

[mellow perch]

@soft sparrow would I get a new account in the beta test version?

[soft sparrow]

will he, @celest shadow?

[celest shadow]

Yes, it is a separate game and version. You will be creating a new guest account as you cannot link any social media accounts.

[soft sparrow]

Am sorry to hear this. But this is the farthest we can walk with you.

[lime dew]

ohk that sad tho here everyday because I kn when 7 day hit its really over

[night cloak]

And sorry for the bad quality and my voice is low sorry and I don't speak the English well 😅

[celest shadow]

As we are not affiliated with the in-game customer service, we are unable to assist players with account-related issues through the community in any way. It is crucial that you provide the support agent with the information that they have requested as they otherwise may not be able to identify you as the account's owner, therefore will not proceed with your request.

[celest shadow]

Not a problem, thank you for the video recording. Do you mean that your gyroscope is still reversed after disabling it?

[night cloak]

Yeah

Sorry for my voice

[celest shadow]

Can you please try performing a routine repair?

[night cloak]

Yeah il.see.of.it.work or not

[quick gull]

User has inappropriate name

[mellow perch]

@night cloak try locking your phone and unlocking it again it may help you settling the gyroscope

[night cloak]

With one to repair #piston

[celest shadow]

Please use the in-game report feature to report the player.

[celest shadow]

Routine repair.

[lime dew]

So the message stated that?

[celest shadow]

What do you mean?

[night cloak]

Piston still don't work

[celest shadow]

Do you know when or how it started happening?

[night cloak]

Yeah in my old 2gb device it never do.that

Then when it was broken I was using my cousin phone

[soft sparrow]

No. What Piston said is our message. Costumer service message ASKS you to provide them with additional info.

[night cloak]

Now 2or 1 week later I have a high device better one 5gb device it still happens

[lime dew]

Oh I did tho

[soft sparrow]

Patience now.

[lime dew]

Additionally that I could prove that it's just not the first payment

[lime dew]

1 days

[celest shadow]

Have you tried reinstalling the game completely? Please make sure that the Gyroscope Reverse option is disabled before you uninstall the game.

[night cloak]

Okay I will try that

[lime dew]

@celest shadow @soft sparrow every single information is correct

Only the owner can tell when was the account created and a screenshot to profile how they find that

[soft sparrow]

Kindly send a screenshot of the latest response of Customer Service chat.

[lime dew]

And I provided more information

[soft sparrow]

There you go. You haven't provided what they asked you to.

[celest shadow]

This is a precautionary method of verifying whether the customer service is communicating with the account's owner, and not the unauthorized person attempting to steal the account. It is the same reason why you are required to accurately provide the requested information.

[lime dew]

Well account gone then bcz that like 3 years ago and I can't find that

[soft sparrow]

We can't help sorry.

[lime dew]

Ok bye lost a player RIP

I still have Facebook and google link at Friday or so one will be remove

If you know a hacker link me

[soft sparrow]

Are you asking us to link you with a hacker to restore your account via digital breaching?

[lime dew]

Nah

That's illegal and I do anything to get back what's rightfully mine

[soft sparrow]

Let's wrap this up, @lime dew.

At this moment, only in-game Customer Service can help you. Follow their instructions and provide what they ask you to. If you can't then no one can bring your account back.

Any questions?

[lime dew]

No I'm good

[fickle pivot]

hi, how can I apply for a refund?

[sick shale]

A refund for what?

[fickle pivot]

I want to return the money for the recently purchased RP. I have submitted to the app store and now I am waiting for an answer

3-4 days no more than 7

I don't know, I have applied for a refund in the iTunes store and the money will be refunded within 48 hours

[nocturne eagle]

Hello

Can anyone help me as well

[fickle pivot]

But I do not know if they will return it to me or not

[night cloak]

Piston it don't work

[soft sparrow]

State your issue.

[fickle pivot]

But I won't play on this account anymore

[soft sparrow]

Understood.

[night cloak]

Piston I try but It don't work

[nocturne eagle]

I am facing ping issue while playing scrims and unofficial tournaments.

And sometimes i am not able to join the room games and classic games as well.

I checked my internet connection many times but it’s no use.

@soft sparrow

[soft sparrow]

Tried resetting all your settings to default, @night cloak?

[night cloak]

Okay

Buy how lux

[soft sparrow]

You previously did a routine repair, one option below it is "Restore Default Settings".

[night cloak]

I don't see it

I.g0t.it now

[night cloak]

Still don't work man I hate.this game so much

So.no.one don't know how to fix this problem

[soft sparrow]

Can you try the game on other phones? it seems like a device issue, @night cloak.

[night cloak]

I did that on other phone

It's because this game just hate me

[sick shale]

PUBG MOBILE cannot make any kind of refund.

[fickle pivot]

if it doesn't work out then fine

[soft sparrow]

is the issue: reversed gyro still persistent?

[night cloak]

Yeah

[soft sparrow]

At this point I can only suggest you to write a feedback in #old, sorry @night cloak.

[meager remnant]

me too piston

[sick shale]

Please be advised that force-refund isn't allowed and may get a harsh penalty for this.

[night cloak]

✋

Why my mic dont Work any more in Pubg

[sick shale]

Where are you from?

[night cloak]

Germany

Lol

[sick shale]

Does that happen all the time?

[timid folio]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @timid folio. Remember to read through #faq before asking questions in the support channels.

[clear jackal]

It's been one month I still haven't gotten my account recovered

[night cloak]

No lol

[sick shale]

That's reasonable for account recovery processes. Your patience is highly appreciated.

[night cloak]

I dont know why but it wont hear what i say haha

[sick shale]

Ensure that PUBG MOBILE has access to the microphone from your phone settings.

[clear jackal]

How would I know that my account has been recovered?

[night cloak]

It has. If i sa something the Mic Symbol shine but only for 1 sec

say

[sick shale]

You will be notified from the customer service on your support ticket.

[sick shale]

What do you mean?

[clear jackal]

Here?

[night cloak]

The Game hear for 1 sec then not

[sick shale]

Yes.

[clear jackal]

But I started a new conversation.

[sick shale]

Here's your answer, it should be enough to notify you that your lost account has been recovered.

[sick shale]

That's weird. Do you think it's a device problem?

[clear jackal]

I have given them the last logout date of the new guest account
Can login in that account now?

[sick shale]

What do you mean? What account did you want to recover?

[soft sparrow]

he logged out the guest account apparently.

[lime dew]

Your serious

[clear jackal]

They told me to make a new guest account and give them the registration date and last logout date and time.Now if I log in to the new guest account will there be any problems?

[night cloak]

Hello pubg you guys always kicking me out the ranked arena😐 I lost 100 points cause of that

It's really annoying

And it say something wrong with my network and nothing is wrong it's working fine

This is just depressing
No motivation at all to play this game

[sick shale]

Unfortunately, I cannot give a precise answer on this as we are not affiliated with the customer support team and are not handling account related issues.

But I assume it won't be a problem if they didn't mention it in the conversation. However, better to ask them.

[sick shale]

Where are you from?

[night cloak]

Guyana the Caribbean

[sick shale]

And what server do you play on?

[night cloak]

North America

[olive jetty]

How to increase merit when you have 40 merit?

[night cloak]

I lost 90 points due to this

I didn't even leave just before the match starts I get kicked out the game

This is really unfair

[stray crater]

@sick shale HEY

[sick shale]

I recommend to play on South America server for a better experience.

[stray crater]

Facing so much glitches in room@sick shale

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @stray crater. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

South America gives me higher ping than north America

[stray crater]

@sick shale i will give you an id will you fix it?

[sick shale]

Please refer to this message, @stray crater.

[sick shale]

What's the error message you get?

[night cloak]

That's the message

They say I'm leaving the matches but I didn't

[sick shale]

You can play in solo mode.

[night cloak]

I was ranked 47th on the leaderboards and due to this I lost everything

[sick shale]

Talking about this, do you have a screenshot?

[night cloak]

There

And my internet is just fine

[sick shale]

Trouble might be occurring from your ISP connecting to the game servers.

[stray crater]

@sick shale can we talk personally?

[olive jetty]

My friend can’t play solos for some reason. He can only play arcade mode and payload

[sick shale]

Sure.

[sick shale]

Merit recovery is related to time spent playing the game and in-match performance.

[olive jetty]

Ah so you have to win to get more merit?

And stay in the game for a while

[night cloak]

What ever

[sick shale]

Kind of. You may refer to the Merit System page for further information.

[olive jetty]

Ok thanks

[night cloak]

@sick shale is there a way too repair that microphone bug

[ocean eagle]

@sick shale I fired three mags of m416 to a person but he got disappeared instead of kill

[desert ore]

Hi my account is hacked can I get support here?

[rugged reef]

@sick shale Hello, my account was stolen.
I don't have access to my account, I want to delete it pliz help…

[storm flume]

Please contact the customer service for further assistance, @desert ore. Refer to subpoint 5.4 in #faq for further information.

[slate nova]

I did what you say but I have the same issue as last time but thank you for help me but it’s okay if I didn’t get my pubgm account, I’m not complaining

[storm flume]

Please contact the customer service for further assistance, @rugged reef. Refer to subpoint 5.4 in #faq for further information.

[rugged reef]

???

[long ibex]

Hello i need help immediately

[night cloak]

@sick shale did you sent a customer service rep to me?

[long ibex]

My PUBG Mobile account is hacked i need help

someone plz help me

[lime dew]

Tell me what to do?

[long ibex]

plz help me

[storm flume]

Please contact the customer service for further assistance, @long ibex. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Thats a scam ?

[sick shale]

You will have to provide all the requested details.

[night cloak]

I got this same thing

[long ibex]

plz help me bro

[night cloak]

I dont trust that.haha

[sick shale]

Yes, please refer to our #735483472432594994 for further information.