questions

[compact oar]

Try logging into Twitter on your Safari and see if that helps.

[spiral lodge]

Okay, i'll try

[spiral lodge]

It doesn't work. i logged into twitter on safari. but when i go back to pubg it asks me for my twitter's password and after that it's permission revoked

[vale grove]

@cyan citrus @celest shadow @green agate
Not getting the code in SMS.

[tepid maple]

Hi

I want to change my region From Greece to Pakistan

[rare holly]

hello, please tell me how to fix this?

[heady pike]

Hello i want to change my region, can anyone help me

[rare holly]

writes Server authorization error. Login failed

hello, please tell me how to fix this? writes Server authorization error. Login failed

[vale grove]

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @vale grove @rare holly @heady pike @tepid maple. Refer to subpoint 5.4 in #faq for further information.

[boreal holly]

Hello. I can't sign in to my email account. After entering the mail and password, a verification code comes, but after entering it, secondary verification still comes through the phone number. The phone number is no longer available. And yet I can't log into my account. Please fix the issue. I contacted the support department within the game. But so far there is no answer. Help with solving the problem. I sent multiple requests to in-game support but no response at all. It's been silent for 3 days now. Help with solving the problem. You just need to unlink the linked phone number to the account.

[green agate]

Unfortunately, it can take much longer than 3 days due to how many tickets they receive a day.

[boreal holly]

I understand multiple support calls. But I thought there was at least a support email to at least speed up the process.

[green agate]

The support email is not for changing your account's information.

[vale grove]

@green agate I am not getting the code to enable secondary verification

[green agate]

Please refer to the message from Dyno.

[hidden lodge]

Hey I need help

Hey the new TREASURE event of mine is not showing why but everyone is showing expect mine watch this the new treasure event is not showing

See the new treasure event is not showing mine

[naive jasper]

my friend acc get hacked 😢

he need help

[mortal apex]

What is your country?

[cyan citrus]

Hello! Are you still facing the same issue?

[mortal apex]

Please contact the customer service in game for further assistance.

[near ember]

Hi there! Can anyone immediately remove the email and twitter linked to my pubg account as it was hacked. Aso, I have already contacted in game support but they asked to wait for 15 days.

[feral forge]

It is not possible to unlink the linked login methods instantly, and also please be advised that only the in-game customer service can assist with account-related issues, no one else can.

[near ember]

Okay and thanks!

[spiral lodge]

Yes! same problem

[near ember]

I have a question! Please let me know, what is the main purpose of the discord server help? As my friends always refer to come here and your issue will be resolved. Even one friend got his europe region changed by contacting you guys. 🤔

[cyan citrus]

Please do a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and try to log into the account again.

[spiral lodge]

I'll try

[spiral lodge]

I'll try, thanks

[vagrant tulip]

The system should be active by now right?

[feral forge]

Please know that we are only volunteers moderating this Discord server, we are only providing community support for PUBG MOBILE and are unable to assist with account related issues here on Discord.

[near ember]

Thank you so much dear! Really appreciate your work and stay blessed!

[spiral lodge]

same issue :/

[cyan citrus]

Try to log into the account using the ''Apps and session'' option available at bottom of Twitter login menu and restart your game, @spiral lodge.

[spiral lodge]

i must wait 4 mn

[cyan citrus]

There will be cool-down before you can log into the account again if there are multiple login failures, @spiral lodge. Please try again after the cool-down time is over.

[spiral lodge]

Yesterday I forgot my twitter password so I tried several times on pubg. I had to reset my twitter password because I couldn't remember it. It's after the bug to start

[cyan citrus]

Try again after the cool-down time is over through the same way I have suggested above, @spiral lodge.

[steady dagger]

How to cancel the internal link of the account?

[cyan citrus]

What do you mean by internal link, @steady dagger? Please elaborate.

[steady dagger]

E-mail

@cyan citrus

How can you help me?
@cyan citrus

[spiral lodge]

Thank U so much! It work!! thank U thank U!! Waouuuuuu!!!🥳 ❤️

[hard oak]

Hey

[elder anvil]

..

Help?

[static gorge]

can someone on the staff give me a private message please !?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @elder anvil @hard oak. Remember to read through #faq before asking questions in the support channels.

[feral forge]

What does it regard, @static gorge?

[steady dagger]

@feral forge ..

@green agate ..

[feral forge]

You cannot unlink an e-mail address, but you can change it if you meet the following requirements, @steady dagger:

[elder anvil]

I haven't opened the account in a while, now I'll but i can't access for my account, he need me a number but i didn't have this number, i have tweeter, enyone can help me?

[steady dagger]

My account has been hacked and I can't get it back @feral forge

[cyan citrus]

You're most welcome!

[spiral lodge]

U're the best!

[static gorge]

my account was stolen the one who stole it connected with twitter and play games I can still connect by email can i do something to get it back it is my account from the beginning and I have proof of payments

[steady dagger]

please answer @feral forge

[storm flume]

Please contact the customer service for further assistance, @static gorge and @steady dagger. Refer to subpoint 5.4 in #faq for further information.

[steady dagger]

I can not @feral forge

[night cloak]

Hey, my account has been blocked, and I've been playing with a cheater in the tem, but I don't know.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[little vapor]

Hello, my account was linked to the vkontakte social network, now it is not in the login line, what should I do?

I also tried using email , but nothing worked

[cyan citrus]

Do you have VK application installed, @little vapor?

[little vapor]

Yes

[cyan citrus]

Please do a routine repair of the game from login menu and try to reinstall the VK application, @little vapor. Restart your device and see if it will make any difference.

[little vapor]

Ok

[steady dagger]

someone knows

@cyan citrus please answer

[night cloak]

Good day. My account was stolen 5264229672. I was on a business trip, on arrival I decided to go into the game, and none of my bindings work. I am ready to pass any checks and prove that I am the account owner. It's a shame, I spent a lot of money and it was stolen

[cyan citrus]

This is a scammer. Please block the user and report to Discord Trust & Safety. For future reference, do not accept friend requests from malicious accounts.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[steady dagger]

take my account @cyan citrus

[little vapor]

Thanks bro , you best Moderator 👍 ❤️

[cyan citrus]

You're welcome, @little vapor!

[dusk pollen]

got unfair ban in gameloop

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk pollen.

[hidden lodge]

@Khalid_46#9645

@dusk pollen

Help my problem

The new treasure event is not showing in my lobby the new captain treasure

[obsidian turret]

My game account has been stolen and the link has been canceled and I have proof that the account is mine from purchases and the account it was linked to 5195289884 and I have old videos proving ownership of the account please help and this email [e-mail]

[storm flume]

Please do not use languages other than English, @obsidian turret. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[obsidian turret]

My game account has been stolen and the link has been canceled and I have proof that the account is mine from purchases and the account it was linked to 5195289884 and I have old videos proving ownership of the account please help and this email [e-mail]

[civic latch]

Hello, I am not receiving an sms code for secondary verification

I have access to all the bindings, number and mail, but without an sms code I can log in to my account

[cyan citrus]

Do you have backup codes saved, @civic latch?

[polar grove]

Metro creators don’t know how to count at all

Talent points are suppose to be equal

[warm dawn]

Unrank affect kd or nah?

[cyan citrus]

The kill/death ratio in unranked is different from the ranked game mode, @warm dawn.

[warm dawn]

Thanks

[cyan citrus]

You're welcome!

[civic latch]

No

[civic latch]

What should I do if I can't find the backup code?

[night cloak]

PUBG mobile please cheak this 4 rewards I didn't collect please cheak this is my I.d 5119546849

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[sacred compass]

Hi Moderator. Im confused after contacting support if Im getting response from all the question? See attached for reference.

I can still login to my twitter account but hacker has linked his mobile number and this is Im getting - see attached.

[night cloak]

@hazy kayak

U see the customer service down there? @hazy kayak

[hazy kayak]

yes

[scarlet osprey]

I facing this issue

Anyone help

[night cloak]

Sadly u have to wait till the mute is lifted bro

[night cloak]

I have never have that issue

Had*

I can't help sorry

[lapis flint]

@lime juniper hello I have an issue with my account Farooq Ahmed YT told me to talk to you so I was playing PUBG on 29 march and when I turned my game off and opened it next day I was banned with a reason that I have teamed up with cheaters but I usually play wit random who get matched with me .please look into my issue and help me. You can check my channel where I use to stream PUBG on (https://www.youtube.com/channel/UCGkCtcqbWHo2MkiL0wTci2w). Thanks you for your time please reply me as soon as possible.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lapis flint.

[night cloak]

Ping mods bro

[scarlet osprey]

means unique bug ha

[night cloak]

Yh

Maybe mods can help yah

[scarlet osprey]

i search on googel they say use vpn

but not work vpn

[celest shadow]

This notice means that you cannot access PUBG MOBILE from where you are currently located.

[scarlet osprey]

its fix

[marble saddle]

Sir plz help me

[celest shadow]

How can we help you?

[scarlet osprey]

working now

may be my network Isssue

[marble saddle]

Pubg my friend region need number when ke enter the number verifion code no come@celest shadow

[storm flume]

Please contact the customer service for further assistance, @marble saddle. Refer to subpoint 5.4 in #faq for further information.

[sacred compass]

Please help me about my queries above. Thanks

[civic latch]

Hello, I am not receiving an sms code for secondary verification

I have access to all the bindings, number and mail, but without an sms code I can log in to my account

[cyan citrus]

There is a daily limit to receive the verification codes, @civic latch. Please try to use an old code that you may have received or try again tomorrow. If the issue persists, please reach out to the customer service in-game for further assistance.

[storm flume]

Please contact the customer service for further assistance, @formal crown. Refer to subpoint 5.4 in #faq for further information.

[formal crown]

How do I unlink my email address?

[cyan citrus]

You can only change your linked e-mail after logging into the account through the same linked e-mail, @formal crown.

[glacial knoll]

Hello. I won the iPhone 13 Pro from the 1st place in leaderboard from Romania at the "4th Dimension AR Treasure Hunt". I redeemed the prize, i waited till this day but no one contacted me. I want to know what's happening.

[cyan citrus]

Could you please share a screenshot of the event you are referring to, @glacial knoll?

[glacial knoll]

The event has ended...

I have a email that i received when i redeemed the prize

[cyan citrus]

Got it! Thank you, @glacial knoll. You may send a message in #copyright channel regarding your concern and include all the details (screenshot included) and wait patiently for a response from the community team.

[glacial knoll]

Ok, thanks

[cyan citrus]

You're welcome!

[thorn pilot]

How do I get my reward

[cyan citrus]

Feel free to send me a private message with your PUBG MOBILE numeric user identification, @thorn pilot.

[proven crescent]

Why does haptic feedback not work when using mic?

[tired rain]

Bonjour, j'ai un probleme, mon skin que j'ai gagner avec le tirage, ne veux plus se mettre depuis hier il y'a écrit 0/1 alors que c'est un objet permanent

mon nom pubg mobile: KC'Abdel
id pubg mobile: [phone]

[storm flume]

Please do not use languages other than English, @tired rain. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tired rain]

Hello, I have a problem, my skin that I won, no works since yesterday there is written 0/1 although it is a permanent object

[cyan citrus]

Could you translate that error message for me that you have highlighted, @tired rain?

[tired rain]

yes the message is: no items left

i used this skin 2 years and i never see this error

[cyan citrus]

You should have used the outfit in a different closet, @tired rain. Please try to switch your portable closet.

[tired rain]

Okay i will try thanks you

[cyan citrus]

You're welcome!

[hazy girder]

I need help my account has been hacked

[storm flume]

Please contact the customer service for further assistance, @hazy girder. Refer to subpoint 5.4 in #faq for further information.

[agile meadow]

Dp redeem codes still work because there not workong for me

[wide granite]

I'm in need badly for help!!! My account has been banned for 10 years for no convincing reason i was playing a classic match at aftermath mode then i got banned during the game!!? I'm very angry cause I've been playing in that account since season 2 c'mmon!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wide granite.

[errant field]

I've done this 2 days ago no response how long do I have to wait and what should I get expecting

[cerulean kernel]

From the start of the new season till now i haven't been able to get any tickets no matter how many times I've shared the event or logged in... Sigh

[shy viper]

Welcome

I want to talk to one of the company's customers to help me

My account was stolen and linked to a phone number and I linked my account to my Google Play email

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cerulean kernel. You can also submit a report in #old in compliance with the channel's pinned instructions.

[shy viper]

I can't understand I want to talk to a client please

Please I want to talk to an employer please

please

This is the second time an account has been stolen

[junior birch]

We only provide community support through this platform. We are not affiliated with the customer service and there is nothing we can do to help you with compromised, stolen and hacked accounts, @shy viper.

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[shy viper]

Why is this not fair? My account is stolen and you don't do anything?

This is very bad and you have no protection

[tall canyon]

I reported for a problem once that when I try to play metro Royal it get me kicked and tells me this feature is still under beta test and you haven't been invited to try it out but one of the mods told me to wait so I made a new account and it got it and it got fixed after some time but my main who got this before my alt didn't get fixed

[tall canyon]

But why my alt got it and it got fixed before my main

[junior birch]

Please be advised that your account security is your own responsibility. For further assistance with compromised and stolen accounts, please contact the customer service of your social media accounts and customer service in-game, @night cloak.

[restive turtle]

How much time it will take

@junior birch

[junior birch]

Please click on “Details” to see the duration of the punishment.

[pastel galleon]

how i call support pubg !

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @pastel galleon.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy cobalt.

[lime juniper]

We checked this account (5217572642) and can confirm that it has been used to team up with cheaters multiple times. The account suspension lasts for a year and will not be lifted before this time is over.

[versed inlet]

can any body give me arabic support discord to me

[sick shale]

You may refer to subpoint 3.1 in #735483472432594994 for the regional communities.

[nimble perch]

Good afternoon. I recently found out that I was banned from participating in the talent championship. I would like to know why and how can I remove the ban? My ID in the game: 5155595992

[wooden osprey]

@lime juniper Hello I'm a YouTuber on YT too with 10K subs, and my pubgm account was stopped. Could you please help me to double check the account (5468815938). Also this is my YT link(https://www.youtube.com/channel/UCzN0uCpo63whyKtsBs98V_w), and my latest video was using this account. Thank you so much! Here are some details: This main account (5468815938) was playing with a smurf (51741790786), smurffing, but the smurf (51741790786) was banned for 10 years even though we did NOT use cheats, which influenced the main account ( 5468815938) And I have to emphasize and claim that we did not use any hacks ever. Please help to double check and solve this and we will be extremely appreciated.

[undone prairie]

it says here I'm Crown V when I'm actually still Diamond III..?

[willow lagoon]

How to unlink phone number and Email adress that not belongs to me?!

I have two ways to log in that belongs to me, facebook and twetter

[oblique harbor]

Please take down this scam website it is phishing page
https://www.facebook.com/plugins/post.php?href=https%3A%2F%2Fwww.facebook.com%2Fpermalink.php%3Fstory_fbid%3D103105689093417%26id%3D101387969265189

[fickle spade]

👀

[rotund merlin]

hello

i have a problem

Plz i need PUBGM SUPPORT respond me

[river quiver]

Hello pubg team some days ago i was playing on gameloop and my emulator is also uo to date but still my id got freeze for no reason i claim to the customer service many time but couldn’t get any help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river quiver.

[rotund merlin]

hello
[5:15 AM]
I was playing with my friend the day before yesterday like every time 3 years ago, but while playing I got a ban for no reason.. I hope you will reconsider my account as soon as possible and solve my problem
id : 5336276353
Nickname : ۝Ðễvïł۝

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rotund merlin.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @oblique harbor.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @undone prairie. You can also submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden osprey.

[storm flume]

Please contact the customer service for further assistance, @nimble perch @willow lagoon. Refer to subpoint 5.4 in #faq for further information.

[silver dome]

Hi

Why can't I play with 60 fps on my phone
I can play other heavy games smoothly on my phone

Can you help?

[steep pine]

When emilia free character voucher event come like other characters come with his w
event @sick shale

[storm flume]

Please refer to this channel's pinned messages for further information, @silver dome:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sick shale]

We don't have information regarding upcoming events.

[serene umbra]

Will PUBG ever have cross server matching with BGMI??

[compact oar]

No.

[storm locust]

Does Xp card work in evo ground?

[silk spire]

How can i remove Facebook link instantly it just got hacked and the hacker just ruins everything

[night cloak]

Fix this stupid landing glitch. Day by day, this game is becoming trash.

[celest shadow]

For Player Level or Evo Level?

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[storm locust]

Evo level

[celest shadow]

No, it is only for Player Level.

[minor nest]

For how many days will this pending got approved?

[near ember]

Hi

[night cloak]

I want to unlink my email and mobile number from my account

[celest shadow]

Hello, how can we help you?

[celest shadow]

E-mail addresses and phone numbers can be changed but not unlinked.

[near ember]

Can I know the exact date of my pubg account ID:5368096237 registration? Because, I am unable to login in to the game

[signal quest]

Hi

[celest shadow]

The estimated time is not provided, so we recommend checking every day.

[celest shadow]

This information can be found through the in-game achievement titled "Linked", your social media account or when you first downloaded the game on your app market.

[celest shadow]

Hello, how can we help you?

[signal quest]

My account is a Pubg account that took 10 years.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @signal quest.

[near ember]

The issue is I am unable to find it through google play games. And my facebook attached later on

[celest shadow]

You may refer to these instructions:

Device Settings > Google > Manage your Google Account > Data and Privacy > History Settings > My Activity > Select "Filter by date and product" (refer to screenshot) > Select Google Play Games or Google Play Store > Search for PUBG MOBILE and scroll down to the earliest result.

[near ember]

Thanks a lot

[dusk pollen]

@lime juniper hello sister (please don't mute again) I just want to ask something

[silk matrix]

I want the Pharaoh X-suit sale to come back into the game. I started the game in season 16. I didn't get a chance to get a pharaoh. There are millions of people like me. PLEASE SUPPORT AND AUTHORITIES BRING THE SALE OF FIRAVUN X SUIT BACK TO THE GAME.

[compact oar]

Feel free to share your feedback regarding this in #old.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dusk pollen. Remember to read through #faq before asking questions in the support channels.

[light dune]

If a Clan Leader or Co-leader is inactive for a long period of time, the system will automatically transfer management privileges.

How many days, week or month? Our clan leader was banned a year ago. But the system WILL NOT automatically transfer management privileges.

[knotty plover]

Hello, could an authorized person help me about the fraud for the payment to subscription of pubg mobile with my mobile phone payment ?

[dire sphinx]

@lime juniper Sir acoutally my id got ban for 10 yewrs without ant reason. Can u just tell ne the reason why i got banned just the reason only

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dire sphinx.

[glacial knoll]

@cyan citrus Can you help me with something?? In private please..

[cyan citrus]

What does it concern, @glacial knoll?

[glacial knoll]

As i said yesterday about my prize that i won (iPhone 13 Pro), someone texted me. This is the account

[knotty plover]

@cyan citrus Hello, could an authorized person help me about the fraud for the payment to subscription of pubg mobile with my mobile phone payment ?

[glacial knoll]

I think it's a fake one

Look what it told me to fill...

[cyan citrus]

This is a scam, @glacial knoll. You should never share login information with anyone. If someone asks you for your login information or send malicious links in private messages, please block the user and report him to Discord Trust & Safety. For future reference, do not accept friend requests from malicious accounts.

[glacial knoll]

Thanks. I knew it will be a scammer

I just wanted to be sure that other people see this, to be aware of that in the future

[cyan citrus]

Please add more details about your concern.

[old scroll]

hello, what should I do if I can't log in to the game using the social network associated with it? Is it possible to link another social network in order to resume the game?

[cyan citrus]

What is the issue you are facing when trying to log into the account, @old scroll?

[old scroll]

server authorization error, login error

[pastel gulch]

Hello, I was hacked. Someone linked their phone to my account and also linked their twitter, set up two-factor authentication and I can no longer log into my account, what should I do?

[compact oar]

Contact customer service in-game for further assistance.

[fast heart]

creating this type of logo and making thumbnail of pubg is illegal? or its copyrighted to pubg

[pastel gulch]

I contacted but they didn't provide me any help

[compact oar]

Did you receive a response from customer service?

[pastel gulch]

I didn't get any help from support!

[compact oar]

A delayed response can be expected as they receive an enormous number of requests every day,Please wait patiently and please be advised that it is your own responsibility to safeguard your login information.

[pastel gulch]

in the support service, a bot communicates with me, giving me key questions, but this does not help me

[old scroll]

what can i do about it?

[magic lava]

So I deleted my old Facebook forgetting that my pubg Mobile account is linked to that Facebook is there any way I can recover that account if I know the player ID number and the Facebook email that was associated with that account cuz I had a lot of money worth a gun skins on that account and I don't know how to go about retrieving it

[balmy jetty]

are they ever going to fix the hipfire difference between iPad and phone?

[fast heart]

???

[junior birch]

What is your country, @old scroll?

Feel free to share your feedback regarding this in #old, @balmy jetty.

[old scroll]

Russian Federation

[junior birch]

Pleace contact the customer service of your social media accounts and customer service in-game.

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @old scroll.

[tender maple]

How can I link my email to my pubg account. It says that I’m not logged in with my email address although I am. How can I fix that?

[junior birch]

Please log out, click on the three dots button and login via email.

[tender maple]

But I didn’t created one. I haven’t linked my account with email. I wanted to add one please

[rustic patio]

hello, help me. I buy 60 US, but they didn't come

I don't know how to prove, but even US I have left 3 and remained. Check payment somehow possible?

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

We only recommend that you purchase UC in-game or through https://www.pubgmobile.com/pay.

[knotty plover]

I will send the bill from private message

[tender maple]

Is this fake?

[merry igloo]

Obviously fake

[tender maple]

🤷‍♂️

[celest shadow]

Yes, this is a scam. Please refer to #735483472432594994 for further information.

[tender maple]

Ah. Thanks a lot.

[tender maple]

Thanks to you too

[storm flume]

Please avoid going off-topic, @merry igloo. You may have unrelated conversations in #chat.

Please contact the customer service for further assistance, @knotty plover. Refer to subpoint 5.4 in #faq for further information.

[wooden geyser]

I need help!!!!!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wooden geyser. Remember to read through #faq before asking questions in the support channels.

[wooden geyser]

I buyed uc my mistake I need to refund it

<@&481161015728406538>

Soo

I read it

But don’t get the answer

Soo

No help?

@celest shadow

[celest shadow]

Unfortunately, you cannot refund it.

[wooden geyser]

Please

That’s not fair

Tell who I need to contact with?

[celest shadow]

You may contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[wooden geyser]

Bro

I read it 10 times

[storm flume]

Please avoid going off-topic, @merry igloo. You may have unrelated conversations in #chat.

[celest shadow]

Contact the customer service from within the game.

[wooden geyser]

How can I do that?

Can you please help me with it?

[celest shadow]

You may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[wooden geyser]

I don’t get it

[crisp venture]

@wooden geyser You wont get the money refund once you made a payment for uc.Even talking to customer service you cannot.So better think next time and buy uc

[wooden geyser]

What is that bro

I buyed it by mistake

I need refund

Other game refund the money

I need refund

[storm flume]

Please avoid going off-topic, @wooden geyser. You may have unrelated conversations in #chat.

[light dune]

If a Clan Leader or Co-leader is inactive for a long period of time, the system will automatically transfer management privileges.

How many days, week or month? Our clan leader was b4nn*d a year ago. But the system WILL NOT automatically transfer management privileges.

[tropic herald]

@celest shadow
Does the latest Samsung S22 ultra support 90 FPS ??

[storm flume]

Please refer to this channel's pinned messages for further information, @tropic herald:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tropic herald]

It is not mentioned about S22 ultra but I can't get option in setting for 90 FPS

[glossy bear]

I need your help

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[celest shadow]

How can we help you?

[glossy bear]

Hello. Faced with a problem that the achievement of "abrupt shooter" is not counted, killed three in the head, in a row, from a distance of 50 meters or more, there is a video and a picture of the result of this match, please solve this issue!

[celest shadow]

Please make sure that you have completed the following requirements for the Sharpshooter achievement:

▫️ Without missing a single shot, eliminate 3 enemies 50 meters away in a row by headshot
▫️ You must have a tier of Platinum or above in Solo.

[glossy bear]

Skills accuracy in this match 100% and grade 5 diamond in solo

[livid quarry]

wtf? hacking my account

[glossy bear]

In addition, the distance was more than 50 meters during the murders, I put a mark on a person

[celest shadow]

Please try again. If the issue persists, please submit a report in #old and provide a video recording of the issue.

[glacial nest]

I need some help here. My mythics doesn't count in achievements.

[celest shadow]

What do you mean?

[celest shadow]

Only permanent Mythic-quality outfit will count towards the achievement.

[livid quarry]

i mean. you are hacking my account

[glacial nest]

I do have a lotta permanent mythics.

[livid quarry]

wht is this?

[celest shadow]

Players can submit this form if they cannot access the 90 FPS option with Smooth graphics on their device despite meeting the minimum hardware requirements of 90Hz screen refresh rate and Snapdragon 865 or Dimensity 1100 central processing unit.

We will never ask for your password, for you to log in with your PUBG MOBILE account on any website, or for you to submit any online form for PUBG MOBILE support. You may refer to #735483472432594994 for further information in this regard.

[celest shadow]

Can you please perform a routine repair from the login menu?

[livid quarry]

can you get the account unban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid quarry.

[glacial nest]

Will try tat. If tat doesn't work, wat wud b d nxt step?

[proven crescent]

??? No response seriously?

Also I just bought Emilia and it gave me her avatar as reward but when I go to my profile the avatar is not there

[flat meteor]

I accidentally purchased something of uc. Is there any way I can cancel or return that?

@celest shadow

[raw shard]

@flat meteori'm afraid none

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @proven crescent. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

Unfortunately it's not possible to make a refund.

[proven crescent]

This is not a feedback I am asking why it doesn’t work

[raw shard]

@proven crescenthave you tried reconnecting or rebooting the game?

[proven crescent]

Yes it still happens

If my mic is on the haptic feedback stops working, if I turn the mic off it starts working again

Why doesn’t it work while I am using my mic?

[craggy sorrel]

Help and support not showing .
Can anyone help me ?

[raw shard]

you can write aboout it in the #old channel so they can update and fix it soon. just follow the format

[compact oar]

It's unavailable at this moment. You may refer to this message of #news for further information:

#news message

[lime juniper]

Please refer to our previous answer.

[dusk pollen]

@lime juniper i told the issue but the mods muted me

😖

[devout glen]

@lime juniperGood afternoon, you probably don't know. For the entire CIS, the discord server is littered with complaints that it is impossible to log in via the vk social network

The problem has been 2 days, players cannot log in to their accounts. The game gives the error "Server authorization error, login error"
I contacted the technical support of the social network and they said that there are no restrictions, everything works.
So the problem is in the game. Please pass this information where it is needed. there will be +1 bug at the end of the year

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @frozen shore.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk pollen.

[lime juniper]

Please send us a list of user identifications and we can take a look.

[frozen shore]

It doesnt take any action against telegram channel

[frozen shore]

Why he scammed my moneyy

[lime juniper]

You should never try to purchase cheats, accounts or illegal UC.

[devout glen]

if you are talking about the list of accounts, then there are very, very many of them. I will not be able to collect it all with all my desire)
there, more than 10 thousand..Even hundreds. vk is popular in the CIS countries. For some, this is the only link to the account.
Even on the global discord, many people have already written at the request of vk, not to mention the CIS discord server. All people who have the vk social network linked cannot log in through it.
Most likely, this problem is related to the authentication api keys (someone has them old) - this is my guess

[leaden tinsel]

hello evryone can i ask a question?

[lime juniper]

Please help create a Google form and announce it where relevant. Share the spreadsheet responses with us and we will investigate.

[lost viper]

Yes, if its related to pubgm mobile query

[lime juniper]

I thought you had learned your lesson. This was two years ago. 😐

[leaden tinsel]

okay if a player puts my face as a profile picture without my permission what should I do?

[lost viper]

@celest shadow

@lime juniper sorry for the ping, but can u answer this 😂

[storm flume]

Please contact the customer service for further assistance, @leaden tinsel. Refer to subpoint 5.4 in #faq for further information.

[lost viper]

Thank you 💖

[static lotus]

Hello everyone, I can't join my account via VK what should I do?

[compact oar]

Send your user identification.

[quick musk]

Hello

I'm having trouble logging in

[compact oar]

You can't log in via VK?

[quick musk]

Yes

[unreal idol]

The issue is known and will be resolved soon

[compact oar]

Send your user identification.

[static lotus]

@compact oar 5113111341

I think you already know me😄

[quick musk]

I don't remember him

Can you tell me when the problem is solved?

[languid gust]

can I link a phone number or email to 2 different accounts?

[sick shale]

No.

[meager pumice]

When new spins/creates comes?

@sick shale

[static lotus]

@lime juniper 5113111341 ( VK Problem)

[sick shale]

No information.

[meager pumice]

Oof

No one knows

That

[sick shale]

Please use the discussion channels, @lost viper.

[lost viper]

Sure

[languid gust]

Is there a way to delete an account?

I wanna delete my facebook account so I can link my facebook to my main account

[cyan citrus]

You can remove your linked Facebook account if you have another login method linked to the same PUBG MOBILE account, @languid gust. You will need to log into the account with a different login method than Facebook.

[languid gust]

what happens if I unlink pubg on the facebook app?

[frozen shore]

Yea used to upload some content but got banned from game and thought to unban it and paid that guy🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frozen shore.

[cyan citrus]

It will revoke the access, but it will not delete or remove your account. You will be able to log into the game again normally if you use the same Facebook account in PUBG MOBILE.

[languid gust]

I see

[steep pine]

how use external GIF in pubg server @celest shadow

[languid gust]

so I would need to make another like twitter or facebook for example, link it, and then unlink it so I can link the main facebook to a different account

[cyan citrus]

Yes, you will first need to to link your account to different login method other than Facebook, and then log into the account with that if you want to remove your Facebook account.

[celest shadow]

Please use #discord for server-related questions.

[kind crane]

Can I access my account from my suspended Twitter Account?

[cyan citrus]

No, unless you have a different login method that you can use to log into the same PUBG MOBILE account, @kind crane. If that's not the case, you will first need to to recover your social media account by contacting the respective customer service.

[abstract valve]

You might by logging into the email provided and send a verification code to said email. That’s how I got into mine through my deleted Facebook account

[kind crane]

Ok Thanks

[worn edge]

Hello , can you please help me , how i can increase lvl of wish ? In classic crate opening

I opened one crate it became lvl 1 then i opened 10 more but lvl not increased

[sick shale]

You need to open more than 10 crates.

[night cloak]

I need help here

The event itself is not showing with the events for me to attend its appear once a day and when I do the missions to get the tickets I got nothing

[sick shale]

It does not look that you have completed any mission yet?

[night cloak]

I did but t don't get the tickets

[still ivy]

I wonder if the support help part will come back to the game?

[last ermine]

hello! I've been sitting for a day now and waiting for a response from those support, to be honest, I'm already tired of waiting. complete indifference. I once again ask you to deal with my problem !!! when the answer is ready, write to [e-mail]. nickname in the game of • RastafaraI. an excuse like "wait a little longer, a lot of hits a day" will not help; finally solve my problem already, either return the money, or replenish UC!

[sick shale]

Yes, it will be available in the future again.

[hollow falcon]

A hacker logged in to my Pubg mobile account and linked his google play what should I do now

[storm flume]

Please contact the customer service for further assistance, @hollow falcon. Refer to subpoint 5.4 in #faq for further information.

[hollow falcon]

@sick shale can't unlink hackers, account because it's linked today

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @hollow falcon. We are unable to help you with that through the community.

[full grotto]

Hi all, I'm trying to post a survey on reddit but always says: "Sorry, this post has been removed by the moderators of r/PUBGMobile" I don't understand why. Can you help me?

[night cloak]

Enemy is teaming in solos
Enemy ID: 5853091637

[cyan citrus]

Please report such inequitable behavior directly through the in-game report feature or the customer service, @night cloak.

[flat radish]

Hello admins

Someone hack and log in my account link phone number in my account and now i cant log in need a code verification
Help me solve the problem
@lime juniper
@cyan citrus

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[wanton mist]

Hi there, I can’t buy prime pluse until 25.05.2022

[cyan citrus]

Please share a screenshot of the issue you are facing, @wanton mist.

[flat radish]

@cyan citrus

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts, @flat radish.

[flat radish]

There not help me

So if you also cant help me
Pls give me email of pubg mobile i send email there

This email yesterday come for me

Of yesterday i cant log in

[flat radish]

.

[cyan citrus]

The only way to seek help for compromised accounts is through the customer service, @flat radish. We will not be able to help you with that through the community in any way.

[flat radish]

It asks miscellaneous questions that have nothing to do with my problem and then closes

There it says change the password and link it. I can not log in to the account. How to unlink it?

[cyan citrus]

Not something we can help with. Please record your issue through AI and select the available options accordingly to connect with a customer service representative, @flat radish.

[flat radish]

How can I get past artificial intelligence?

After 2-3 step say conver closed

Pls help me i play with this account in pmco tommorow i have a matches

Pls give me email of pubg mobile

I do not want to be associated with artificial intelligence

[cyan citrus]

There is nothing we can do to help you with your account through here, @flat radish. Also, be advised that your account security is your own responsibility. Please refer to my above responses again.

[flat radish]

My brother
Please give me an email so that I can communicate directly with Pubg

Here you xant help me
In game help not help me fully
How i xan solve my problem?

[cyan citrus]

Not something we can help with through the community, @flat radish. Also, the only recommended way to contact the customer service is through inside the game. As you have already been answered, please avoid being persistent.

[bold pagoda]

what happens if there are 2 investigators in the match?

[cyan citrus]

Please refer to that notice or contact the customer service in-game for further assistance, @wanton mist.

[glossy bear]

What to do in this case?

[late valve]

What is the expiry date of "Wild Bull Riding" event?

[ripe gyro]

my account was hacked, but my phone is linked, how can I restore it?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[vivid girder]

Es una basura de juego

Basura de juego

[storm flume]

Please do not use languages other than English, @vivid girder. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[burnt token]

hello, my account was stolen, hacked and jimai mail was stolen, but I still have the social network VK and Yandex mail, but I can’t log into my account through them because the phone was deleted from the trusted ones, is it possible to solve this problem somehow, or ban the account, as they will try to sell it. here is the account ID 5314810200. my device is xiaomi, and the phone from which the hacker came is samsung

[meager cosmos]

hello, good evening, I am writing to you because in the morning I recharged 300 uc and it is time and the uc have not reached my account. I would like to know what is happening with my recharge

[sick shale]

Where did you purchase the UC?

[topaz rampart]

I don’t know if it’s my screen or if it’s the game but while I am shooting it won’t let me crouch and I have to stop shooting for me to be able to crouch, and sometimes when I am throwing a grenade or hip-firing it won’t let me crouch.

[night cloak]

Someone can tell me, all my achievements that were fulfilled were canceled to me. What should I do :(

[vagrant tulip]

What do you mean ?

[night cloak]

@vagrant tulip I went through the achievements and noticed that everything I went through was canceled. I tried to complete part of the task from one achievement but it did not advance. I don't understand what happened

[vagrant tulip]

What's the achievement?

[night cloak]

One of the veteran livik @vagrant tulip

[vagrant tulip]

It's not a much of a hard achievement just do it again if as you say that it was reset though i hardly doubt that.

[night cloak]

@vagrant tulip So it's not one, at least 5. With that, I checked that the glasses don't count. 😒

[vagrant tulip]

Huh ?

[errant field]

I play on a OnePlus 8T and I got 120hz screen but pubg being stingy and not giving me the 90fps option and homeboy gave me a forum thing to do and I did it and I ain't got a response can I get like a dev or admin just to unlock 90fps for me bc I be trying to record scrims and bc I can only use 60fps when I record it's like 45 i need 90 as soon as possible please

[compact oar]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements of 90Hz screen refresh rate and Snapdragon 865 or Dimensity 1100, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[errant field]

Like I said homeboy alr sent me a forum and I did it like 3 days ago and it hasn't done anything yet and my teammate legit has the same exact phone as me and he gets 90fps pubg just praying on my downfall ong

[silver dome]

Will I ever be able to play on 60fps on my Redmi note 11 ? I can play other game on 60/90fps

[lilac timber]

Привет всем, как узнать до какого числа забанили друга, за подрыв саюзника в режиме метро?

[merry igloo]

Only English sorry

[lilac timber]

Hello everyone, how do I find out up to what date a friend was banned for undermining an ally in metro mode?

[minor nest]

Pubg should fix this soon enough...

[minor nest]

Check every 24 hours

[sick shale]

What is wrong here?

[minor nest]

How many years of pending? 😩 😩 😩

[sick shale]

When did you apply?

[compact oar]

If you do not have a 60 FPS option in the game, it is possible that the device does not have the required specifications to support that option or the game has not yet been optimized for that. You may submit a report regarding this through #old in compliance with the channel's pinned instructions.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @harsh crater.

[spring blade]

Hey so I was banned from metro how do I appeal it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring blade.

[near ember]

Hi! Where I can find my payment receipts? As support ask to give them the first payment screen shot.

[green agate]

You should have payment receipts from your Email provider site.

[serene jasper]

Why is my profile picture blur? Why is the quality worse after using the profile even though the image is in full hd quality? I have been suffering from this problem for a long time. Please fixe this problem as soon as possible .
Id : 5307788367
Network : wifi
Server : Asia
Platform : Mobile

[fresh ember]

Reupload it agai

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @serene jasper. You can also submit a report in #old in compliance with the channel's pinned instructions.

[queen silo]

Anyone here?

I need some help

[mortal apex]

How can we help you?

[harsh crater]

Plz consider this guy

560111085

[night cloak]

My items are lost, can you help me?

<@&481161015728406538>

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @harsh crater. You can also submit a report in #old in compliance with the channel's pinned instructions.

[finite fjord]

https://youtu.be/W3cCfZytQGo

how can this be? why does the ban system work badly? out of 8 cheaters - blocked 2, and this is only the latest

[mortal apex]

What are you referring to?

[ebon tinsel]

hello there is being jailbroken cause me to get banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ebon tinsel.

[night cloak]

@mortal apexVi emote and New premium legendary set tayf

[fresh kestrel]

Hello why i send anything its say conversation closed @mortal apex @cyan citrus @green agate

[compact oar]

Where are you from?

[still valve]

Hello Pubg, Who do I talk to about what happened to me. I reach level 50 and the option to pick the female character wasn’t there just the male and the female character is what I wanted. How can I get this fix.

[peak merlin]

What's the issue here?

[junior birch]

Please provide an image of the issue you are facing, @still valve.

[little shard]

I paid a lot of money for the companion (Kong), but unfortunately Kong makes a very annoying sound and we can't accept it! Please fix it.

[junior birch]

Feel free to share your feedback regarding this in #old, @little shard.

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference, @peak merlin.

[elder anvil]

Hey, my account has been hacked and I can't get it back, is there a solution??

[faint phoenix]

How do I restore my account?

Who can I contact for help restoring my account?

[still valve]

What kind of picture do you need

Gave me the male outfit where it says or. I wanted the females

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[storm flume]

Please contact the customer service for further assistance, @faint phoenix. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

When collecting the reward, you will have an option to select one of the available outfits.

[compact oar]

Where are you from?

[still valve]

Did allow me to pick the female outfit

Yes, I understand that it was a male or female outfit. But when it appeared it didn’t let me pick the female

[sweet merlin]

where is repair game all? my controls after update not working

[cyan citrus]

You may reach out to the customer service in-game for further assistance with this.

[still valve]

Oh, will they be able to help me?

[sweet merlin]

@still valveu cant pick new outfit emilia

[gray spruce]

@sweet merlin kya

[cyan citrus]

You can try to contact them through inside the game.

[elder anvil]

I can't

[sweet merlin]

@cyan citruswhere is repair game? menu nothing.

[cyan citrus]

Refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[cyan citrus]

When you logout of your account, you will find a repair option on right side of the screen.

[gray spruce]

Can You Give Uc For free Hahaha

[sweet merlin]

@cyan citrusoh ty

[cyan citrus]

Please avoid misusing this channel and do not solicit as it is against the #735483472432594994. You can use https://www.pubgmobile.com/pay to make purchases, @gray spruce.

[cyan citrus]

You're welcome!

[faint phoenix]

How do I contact technical support to restore a hacked account?

[storm flume]

Please refer to subpoint(s) 5.4 and 2.8 in #faq for further information, @faint phoenix.

[still valve]

In game where do I go to contact to help

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @still valve.

[fresh kestrel]

Why you asking

[compact oar]

Because customer service is not available in some regions.

[fresh kestrel]

Mrc

[compact oar]

You may refer to this for further information and for further assistance you can send an email to [e-mail].

[peak marten]

Whats the email to directly contact someone regarding country/region change ? Yes i know if, I have choosen EU it wont change. But still i need to talk to them directly. 🙏

[compact oar]

Customer service in-game and [e-mail].

[full compass]

@lime juniper a while ago someone asked you to double check a banned account, you confirmed that they had cheated and their account won't be unbanned. Today I checked thekr account and saw the ban profile picture and ban text that appears on "moments" has disappeared. Does that mean that person is unbanned, they quit since the ban so they wouldn't know if they are unbanned. Could you please check this ID and tell me if they're unbanned? So I could tell them they got unbanned if they are.

5511250875

[naive tundra]

@lime juniper i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @naive tundra. Remember to read through #faq before asking questions in the support channels.

[naive tundra]

i need help,My account was stolen.

@lime juniper i need help,My account was stolen.

[tulip ferry]

Can i do report here ??

[compact oar]

Please contact customer service in-game for further assistance.

[junior birch]

Could you please elaborate?

[tulip ferry]

i want to do report with a video evidence about inmate harm and verbal abuse , can you please walk me theough?

[signal herald]

I need help to recovery my account

[junior birch]

Please report them in-game.

[compact oar]

Please contact customer service in-game for further assistance.

[tulip ferry]

Can i do it with video evidence ?

[junior birch]

If you have an evidence, you may report them to the customer service.

[tulip ferry]

Okay i appreciate it bruh 🫶🏽

[meager gale]

I don’t know how to explain this issue but it’s been happening for a few days now. When I’m in some squads it’s take ages for me to go into a game. Like 1m 50s waiting time. But then maybe a little later I can match into games with the same friends with no issues at all. Is there a reason for this?

[distant brook]

.

[glossy bear]

They didn't help me with this problem #old message

[compact oar]

Please perform a routine repair from the login menu and see if it makes any difference. Check your network connection too.

[compact oar]

Please perform a routine repair from the login menu and do the achievement again. The community team always goes through the #old channel and forward the important feedback to the developers. No one would reply in #old channel unless it's really necessary.

[glossy bear]

I was restoring, nothing happened(((

[north comet]

Hello PUBG MOBILE, My account was mistakenly misconfigured, I did not use any type of cheats in I have a .the game, please help as soon as possible problem and I hope that you solve it, my account has been banned for 10 years and I want to restore my account, I can assure you that I did not do any kind of fraud and I hope you to remove the block on my account as soon as possible, I hope you to respond because I have paid real money into my account, plus you do not want to make any damage to your customers, I highly appreciating your efforts to get .back my account this is my account (5101234721)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north comet.

[cyan citrus]

Please share a video recording of completing the achievement. Make sure to include the achievement mission in the video recording at the end.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[glossy bear]

Replay and screenshots https://youtu.be/do4mroS0hnE

[cyan citrus]

Try to complete it with a bolt action rifle and kill enemies with only 3 shots in a row, @glossy bear.

[glossy bear]

Okay,thanks

[silver dome]

My phone has all the requirements

[still valve]

I was told to message in game. But where do I go to find help in game

[junior birch]

Please refer to sub-point 5.4 in #faq for further information, @still valve.

[full compass]

If the ban profile picture and ban text by moments is gone does that mean the person is unbanned?

[daring grotto]

I am unable to play Vikindi solo. I can play that map on teams but solo just times out. This has been like this for months. Maybe just not enough people are playing Vikindi solo? Wondering if others can’t play large maps solo as well??

[compact oar]

You may submit a report regarding this through #old in compliance with the channel's pinned instructions.

[compact oar]

What is your in-game server?

[daring grotto]

North America. I guess that’s what you are asking?

[compact oar]

Are you playing fpp or tpp?

[daring grotto]

Tpp

[compact oar]

Unfortunately, this is not something Moderators can help with. Also, North America server has very less player base compared to other servers. What I can suggest is to play at another time, try to disable matchmaking preferences or switch to a server with higher player base such as Europe. You can submit a report of the issues you are facing through #old in compliance with the channel's pinned instructions.

[cyan citrus]

Not necessarily. He may try to log into the account and will know if the player is suspended or not.

[daring grotto]

I have sent in tons of reports with no response. Thanks for your suggestions.

[compact oar]

The community team always goes through the #old channel and forward the important feedbacks to the developers. No one would reply in #old channel unless it's really necessary, you can also try to contact customer service in-game.

[storm locust]

Piston my daddy where r u

@celest shadow is it true that Low Fps has more firing rate?

lik earlier 90fps had more firing rate like 1 sec difference compared to 60 idk now

[celest shadow]

No, it is constant on all frame rate options.

[storm locust]

Wow my money wasted bro i bought 90fps iPad

I want refund

[lament nimbus]

Hello. My account has been hacked. And they tied mail and a phone to it. How can I unlink someone else's mail? All the data that I own I have.

[storm flume]

Please contact the customer service for further assistance, @lament nimbus. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Can anyone tell when does the rp end?

[cyan citrus]

The month 11 Royale Pass will be available until June 17, 23:59 (UTC +0), @night cloak.

[daring grotto]

I have tried the in game and it never gets anywhere. Not sure why?? I thought maybe there might be PuBG support in here and not just mods? I also was wondering if others were experiencing the same issue?

[night cloak]

@lime juniper@celest shadow@green agate

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[errant scaffold]

Hello Sir, i want to say what fraud i have done in game and what fraud we can all the authorities are in your hands we just play fairly and nothing more,but you have banned my main account for no any reason,my screenshot ban reason is attached with this complaini think this is your misunderstanding,i always play fairly and recommend everyone to enjoy and make this game's environmentfair. and not to cheat but rather you have banned me.please i request you sir to unbanned my account as soon as possibleso that i can play my game with my friends and to show my friendsthat pubg mobile is very disciplined. and unbanned my accountwhich was banned by mistake.Thank you.my PUBG Mobile ID: 5627922534my linked Google Play is [e-mail].
Please make a positive behavior of pubg mobile in people's eye.
Device: Redmi note 10
Network : data jazz
Pakistan
5627922534

[compact oar]

Unfortunately, this is not something moderators can help with. You may submit a report regarding this through #old in compliance with the channel's pinned instructions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @errant scaffold.

[pine pasture]

What should I do if my account is stolen?

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts, @pine pasture.

[pine pasture]

I contacted the customer service in the game and sent all the proofs that confirm that the account is mine, but I did not get any help. Note: I have the Facebook and Twitter links. I just want to unlink the third link. Because my phone was stolen, and the phone thief linked the third link.

[willow lagoon]

I have a problem, I played with a hacker from the chat, and I did not know that he was a hacker, and I was banned for a year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @willow lagoon.

[cyan citrus]

There is nothing we can do to help you with compromised accounts through the community, @pine pasture. Please continue with the customer service.

[carmine knoll]

@cyan citrus

I keep getting this issue

[cyan citrus]

It seems like an issue with your network connection as your in-game latency is too high, @carmine knoll. Please switch to a more stable internet connection.

[carmine knoll]

I have done , i have switch to 4 networks but it results the same

This happened after the new update

@cyan citrus

I have tried repairing the game

But the problem presists

It works just fine with the vpn

[cyan citrus]

VPN usage is not recommended and may put your account at risk of getting suspended, @carmine knoll. What is your country and the device you are using?

[quartz scaffold]

Hello, I want to ask about something

[sick shale]

Yes?

[quartz scaffold]

The phone number link is not available

[sick shale]

It may not be available to your region. Where do you reside?

[quartz scaffold]

In Egypt, but it was in my account and disappeared

[sick shale]

Have you changed your device?

[carmine knoll]

I am in pakistan and my device is Oneplus 8

[quartz scaffold]

yes

[carmine knoll]

@cyan citrus

I dont think that its the device issue the game was working fine in the previous month

[sick shale]

Can you try logging in from the other device, which I suppose is a phone and not an iPad?

[cyan citrus]

Please do a routine repair of the game from login menu and reset your device network settings through Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth. Reboot your device and see if it will make any difference. If the issue persists, you may need to switch to a different internet connection.

[quartz scaffold]

I am currently selling my mobile phone and only playing on the iPad

[carmine knoll]

I have done all of the above and have switched networks

@cyan citrus

[cyan citrus]

Have you also tried to reinstall the game, @carmine knoll?

[carmine knoll]

Yep

[cyan citrus]

Please reach out to the customer service in-game for further assistance with this or submit a report of the issue through #old in compliance with the channel's pinned instructions, @carmine knoll.

[sick shale]

It's probably not visible because you're using an iPad, I'm not sure about this.

[mystic epoch]

Explore livik event is a SCAM they remove it before i can get final permanent outfit reward

Stupid greedy company with their crates

[sick shale]

Try repairing the game. @mystic epoch You can find the repair option at the top-right corner of the login screen.

[flint turret]

Helo
Plz help me this is my id number 5294950122
This id was hacked one month ago
This is twitter loging [e-mail]
Plz help me

[storm flume]

Please contact the customer service for further assistance, @flint turret. Refer to subpoint 5.4 in #faq for further information.

[delicate quail]

@lime juniper
ID: 594263297
IGN: MOON丨KNIGHT
Frozen for 2 months! 😵‍💫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @delicate quail.

[night cloak]

I can not log into my account. After the support team removed my phone and email address, only the facebook link remained. When I try to log in from there, I get this warning. To do this, you need to connect a mobile phone number. I can't connect a mobile phone number because I can't log in to my account. User id for the game is 5313196475. Can you help me please ?

[nocturne citrus]

#questions please I have a new phone I haven’t hacker please helpme

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne citrus.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[tulip fjord]

Hi

Arabic

[celest shadow]

Hello, how can we help you?

[tulip fjord]

My account got stolen

by Facebook

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[tulip fjord]

Where

In discord

Or pubg

Hi

No inser

[flint turret]

What is customer support

[night cloak]

When logging into my account in the game, I get a warning that you need to connect a phone number in order to do this.

[celest shadow]

You may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[celest shadow]

Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

The only thing the in-game customer service does is to finish the conversation, the real person does not return, the conversation is closed when the sub-titles are passed.

[celest shadow]

For account-related issues, only the customer service will be able to assist you. Please select the options provided by the FAQ bot according to the issue you are currently facing.

Please be advised that the moderators of this Discord server are not affiliated with the in-game customer service and are unable to assist with in-game account issues, other than to direct you to contact the in-game customer service.

[late valve]

Hey!!

What is the last date of "wild bull riding" event in US region?

[flint turret]

Code is not coming

Help me

???

Reply me

@celest shadow plz guide me

[slim obsidian]

ban memory hack from emulator

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

My region button is not visible in my account and this causes me a problem in not appearing any activities in my region. I hope to find a solution as soon as possible!

[cyan citrus]

The option to change region is not available for the accounts registered in European continent, @night cloak.

[flint turret]

Code nhi araha @polar marsh plz help me

[cyan citrus]

Please use English, @flint turret.

[night cloak]

so what should I do,please help😭

[flint turret]

Code was not come

[storm flume]

Please contact the customer service for further assistance, @flint turret. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

You unfortunately cannot do anything regarding this.

[fair yoke]

Seems i can't complete the explore livik mission in Iceborg, drive 8000 meters in livik, driving for 3 days now, still not completed the last mission.

Anything i do wrong here??

[cyan citrus]

Please do a routine repair of the game from login menu and try again, @fair yoke.

[fair yoke]

OK, i'll try that

[warm dawn]

Servers down?

[sick shale]

No.

[warm dawn]

I tried queing 5 times. And each time i wait 2+ mins and still dont get into a agame

[sick shale]

Where are you from?

[warm dawn]

Us

I was just playing a classic and died. Then this

[sick shale]

I haven't noticed any report regarding this, should be a problem on your end.

[nimble night]

Hello, my pubg account has been banned because I used the Chinese emulator without my knowledge. The Chinese emulator is showing the account for ban, what are the steps to restore it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble night.

[night cloak]

hello, why did I get banned for 3 days if my friend finished the game in metro royale and pubg mobile, he gave me the items back, so why did I get this ban? I guarantee that I will not let it go. ;) if I lose my all what then? will you give back? because I doubt I'd like to get unbanned.

[sick shale]

Please contact the customer service in-game for further assistance in this regard.

[night cloak]

Its offical pubg discord

So ?

[sick shale]

We (moderators) are not affiliated with the customer support team and therefore are unable to handle account related issues from here.

[warm dawn]

Bro?

[night cloak]

on e-mails how will I write what?

[sick shale]

In-game, via the settings.

[night cloak]

will i lose everything i had

[night cloak]

My english bad

Man

[slow basin]

@sick shale
How can I contract with the PUBG Mobile team for an Arabic content creator?

[sick shale]

You may ask in PUBG MOBILE MENA server. Refer to subpoint 3.1 for the regional communities.

[night cloak]

@sick shale

[night cloak]

.

M

?

[sick shale]

No information about such details, please continue with the customer service.

[night cloak]

K

[slow basin]

I can't find it

@sick shale

[steep pine]

Why ping is different in lobby and in match i getting to much lag in game @sick shale

[brisk gate]

Hi, Please help me, for a week I have been trying to log in to my account, but I did not receive the SMS verification code on the mobile for secondary verification. I have tried in every way to contact support but my problem has not been resolved !

[night cloak]

@sick shale can you help me？

[sick shale]

There isn't public information about how the servers work, but consider that connecting with other players in a match will affect.

[sick shale]

Sure, ask a question.

[night cloak]

My account is banned but I haven’t any hackers I don’t know what can I do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sick shale]

Click on "Regional communities":

[brisk gate]

@sick shale please help

[sick shale]

How can I help you?

[brisk gate]

Please help me, for a week I have been trying to log in to my account, but I did not receive the SMS verification code on the mobile for secondary verification. I have tried in every way to contact support but my problem has not been resolved 💔💔💔

[sick shale]

Unfortunately we are unable to assist with account related issues. Please contact the customer service again.

[keen flume]

@sick shale are you here?

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @keen flume. Remember to read through #faq before asking questions in the support channels.

[brisk gate]

@sick shale help!

[rustic prawn]

How do you explain it?

Ping 30-50

[keen flume]

@sick shale @cyan citrus could you please review my application as it is very important. Pmpl player under the nickname Diskrim, who has repeatedly entered the top of the best players in official tournaments such as pmpl / pmgc and pmco. Since I am his manager, I turn to you at the request to unban him. He was banned by accident for 10 years due to the fact that his subscribers massively threw complaints about his account. he, in turn, was not a cheater. Attempts to send applications for consideration of the unban always ended in vain. Thank you!
Id player: 5289201443

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen flume.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden quartz.

[silent widget]

@sick shale Please help me, for a week I have been trying to log in to my account, but I did not receive the SMS verification code on the mobile for secondary verification. I have tried in every way to contact support but my problem has not been resolved 💔💔💔

@polar marsh Please help me, for a week I have been trying to log in to my account, but I did not receive the SMS verification code on the mobile for secondary verification. I have tried in every way to contact support but my problem has not been resolved 💔💔💔

[brisk gate]

@wooden quartz hi

[thorny plume]

Why was uc deducted from my account and I made a legitimate purchase please solution

[compact oar]

Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[compact oar]

If you have made illegal or unofficial purchases in the past and if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game.

[compact oar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search.This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[silent widget]

@compact oar I tried for three consecutive days. I succeeded in sending the mod. It does not come. It helped me. The support team helped him through the game. No one can help me. Please help and thank you.

[green agate]

We cannot help you with this through the community once you have been provided instructions on how to contact customer service. The only two methods of solving this are to wait a day and see if it sends the code to you, or to contact the in-game support center.

[silent widget]

@green agate Hello, I can only login to my account and I did not receive the code via my phone. I waited for three consecutive days, and I did not receive the code. I contacted the technical support for customer service, but they did not help me. What should I do for that?

[safe oracle]

I always facing ping issues because pubgm ban in Bangladesh. When I connected 1.1.1.1 VPN to open pubgm I always facing this ping problem and lagging issues

[compact oar]

Unfortunately, this is not something moderators can help with. Please continue with customer service in-game for further assistance.

[silent widget]

@compact oar Hello, I did not receive any help from within the game in customer service, what to do now?

[green agate]

Wait until they can reply to your inquiry.

[green agate]

VPN usage is not recommended as it can lead to being suspended in rare cases.

[silent widget]

@green agate I waited three days in a row and there was no one to help me, miss?

[compact oar]

A delayed response can be expected as they receive an enormous number of requests every day,Please wait patiently.

[silent widget]

@compact oar There is another problem. Customer support. Someone cannot talk to me. Is there a bot that chats with me? Or can I receive a chat conversation from anyone who calls me, like Sport clients?

[safe oracle]

@green agate pubgm recommend. It's not a VPN it's DNS changer because our country ban pubgm in 2years ago with out DNS changer we can't play

[compact oar]

The Customer support option will let you talk to an agent once you respond with the right options and type the issue in detail.

[green agate]

Use the main menu customer service center. Once you go through the prompts you should receive an introductory message for your issue.

[west merlin]

My account has been hacked

Any help please

[storm flume]

Please contact the customer service for further assistance, @west merlin. Refer to subpoint 5.4 in #faq for further information.

[crude chasm]

I have a problem. Can someone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crude chasm. Remember to read through #faq before asking questions in the support channels.

[modest ginkgo]

Hello guys
I need a help
Few days ago i bought this pack using 600uc and today i realized i didnt not get all the items...i did not get helmet and pan skin and its in this picture too that i dont own the item...what can be done

@green agate

@celest shadow
@lime juniper

Anyone?

[celest shadow]

You can acquire the time-limited outfits by reaching the stages in the event. If you want the items permanently, you have to upgrade the rewards.

You can choose to upgrade now then play matches to reach the reward's corresponding stage later. You will receive both time-limited and permanent items together.

[modest ginkgo]

I bought it already

But didnt get the pan and helmet

Got all other permanently

[celest shadow]

It will only be permanent once you reach the item's stage in the event.

[modest ginkgo]

Oh god
I bought it alreadyyy
Its already permanent🤦
But didnt get 2 iteams
They are not even in my inventory

Seee
This outfit is permanent already
Cause i bought the pack using 600uc

[celest shadow]

If you have not reached the item’s stage in the discovery event, you will not receive the permanent item yet. You can play Classic matches to earn points, up to 130 points per day.

You upgraded the rewards to permanent upon the purchase but can only receive the items permanently upon reaching it's stage.

[modest ginkgo]

Ohh
So u mean
I need to reach particular place where rhe reward is and i get both time limited and permNent thing

[celest shadow]

Correct.

[modest ginkgo]

Oh ok
Thank u♥️♥️
I thought i wont get it lok

[celest shadow]

Since you have already reached the stage of the outfit, you were able to collect the permanent version.

[modest ginkgo]

Lol

Ooo
Ok
Thank u♥️

Got it

[hexed marlin]

When pubg mobile 2.1 beta come

[night cloak]

Can someone help me out

Should I re train my aim and disable horizontal swipe acceleration? I'm on the Poco X3 Pro and I play 4 finger full gyro

[night cloak]

@night cloak

Lmao

Fair enough

There's a feature that recently was added in

Basically the faster you swipe the further it goes (horizontally)

When it's disabled it's one fixed sensitivity

I can't even send screenshots rip

This

[oblique lichen]

Hey ✌️

[night cloak]

@night cloak

[harsh dragon]

Bruh pubg come on I just lost all my stuff in metro trying to connect to a match I lost everything and my team did as well.. it was not are connections it was the server

[sick shale]

This is unfortunately considered as leaving the match and therefore resulting in losing your stuff. Please use #old if you want to complain about this.

[harsh dragon]

And what get no feedback.? It took me all season to get what I had and I don’t have the money to replace anything

[harsh dragon]

And not did I only get screwed over everyone I’m talking to it happened to.. other people that where outside of my Squad

Big game companies will never care about the user experience as long as there making the money right.?

[versed nacelle]

Region change options not showing

Please help me

😫

[opaque dock]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). Please contact customer service in-game for further assistance.

[versed nacelle]

😫

[errant dune]

My uc was deducted for no reason i have all purchase history from midusbuy that i purchase in past please help

[violet horizon]

الو

[storm flume]

Please do not use languages other than English, @violet horizon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[compact oar]

If you have made illegal or unofficial purchases in the past and if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game.

[errant dune]

I have all purchase history

[compact oar]

Please contact customer service in-game for further assistance.

[errant dune]

How there only bot how i contact

[compact oar]

Where are you from?

[errant dune]

Pakistani

[compact oar]

Customer service is not available in Pakistan, you can send an email to [e-mail].

[errant dune]

Thanks or can i contact anyone on discord for further information

[mossy geyser]

Dear brother, I did not get the
secondary verification code on my
5175130409

[compact oar]

Unfortunately, this is not something moderators can help with.

[compact oar]

Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[errant dune]

Thanks mam

[compact turret]

Hi ,,PUBG WILL NOT LOAD FOR ME?

Everything was ok till I went to log in just b4 and NOTHING

[sick shale]

What is your device?

[compact turret]

Done everything , troubleshot everything ...I'm using a Tab

It has Always worked till Now

Got Nada..

Is there a way I can get into PUBG via here?

[sick shale]

What do you mean?

[compact turret]

GAME WONT LOAD

blank screen then bk to home screen after 10-15 secs

[valid vale]

Hello

[storm flume]

Please refer to subpoint(s) 4.5 in #faq for further information, @compact turret.

We are unable to provide assistance if you do not ask a question or state a problem, @valid vale. Remember to read through #faq before asking questions in the support channels.

[valid vale]

My account has been stolen, please help me recover my account

[storm flume]

Please contact the customer service for further assistance, @valid vale. Refer to subpoint 5.4 in #faq for further information.

[compact turret]

@valid vale will it game still load??
Mine won't at all

Is Help there...Hello

If I Uninstall then Reinstall..WILL I LOOSE ALL MY WORK???

If so I will never download it again

[green agate]

Is your account connected? If so, you will not lose your progress.

[candid holly]

For the achievement quest on 19.05.2022
I entered the game on my phone and when my phone's internet ends, continue from wifi.
I did. I saw that I was suddenly banned from changing the game code or data even though I had no mistakes. my account is wrong
I think it's closed. It is very sad that my two years of honest labor has been trashed with the accusation of cheating. I never meant to cheat. I don't need to enter from my phone, or switch from mobile internet to wifi or do the achievement task, no game data change. My account will be restored as soon as possible after making the necessary examination.
I ask that it be activated and I wish you a good work.

account ID: 5722028076

[polar marsh]

Please refer to the private message from @polar marsh for further information, @candid holly.

[ripe sigil]

why twitter suspend can't login on ios? and always get suspended if it is associated with twitter. please help i can't login on iphone

[cyan citrus]

Is your Twitter account suspended, @ripe sigil?

[ripe sigil]

yes and i've reported this to twitter but still can't (in fact a lot of pubg users unlink twitter and unlink twitter) because of the suspend problem

[cyan citrus]

Do you have any other login method that you can use to access the game, @ripe sigil?

[ripe sigil]

No

[ripe sigil]

and I also want to unbind twitter in my pubg. but can't login on ios. because twitter is suspended. please correct this

[cyan citrus]

If you do not have access to any login method, you will first need to recover your social media account by contacting the respective customer service, @ripe sigil. Your other option is to create a new account and continue playing the game.

[ripe sigil]

I already want to restore and there is no answer from twitter. and why now twitter suspend can't login on iphone?

[ripe sigil]

twitter suspend can't login pubg on ios. and twitter suspend is very, very hard to justify

[cyan citrus]

Please refer to the following support article for more information, @ripe sigil. You will not be able to log into PUBG MOBILE with a suspended Twitter account. Feel free to contact the respective customer service of the social media platform or create a new account to continue playing the game.

https://help.twitter.com/en/managing-your-account/suspended-twitter-accounts.

[ripe sigil]

already bro. but it's been several months no answer. and why can't login to pubg because twitter is suspended. yesterday yesterday I logged in pubg using twitter suspend can. now can't.

[cyan citrus]

Not something we can help with through the community, @ripe sigil. As you have already been answered, please avoid being persistent.

[ripe sigil]

and when will help and support come back again? Why was this very useful feature removed?

[cyan citrus]

Please refer to the following announcement for more information, @ripe sigil.

#news message.

[storm locust]

@cyan citrus when i play on 20mbps connection i get 20ms but when i play on 100mbps connection i also get 20ms
So is it any difference or is it the same speed in game

[cyan citrus]

The minimum latency that will be displayed in the game is 20, @storm locust.

[tender temple]

Can any one help me I cant purchase UC your account maybe at risk but apple say that all fine with apple ID

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[tender temple]

yes I do but get no answer they refferred me to apple and apple say contat pubg

[junior birch]

Please continue with the customer service in-game.

[gilded quail]

How do I edit the driving layout joystick?

[merry igloo]

I think u must move the joystick for the normal layout not solely on the cars

[gilded quail]

For my normal layout it’s size 145 and in a different spot

[merry igloo]

Ok then idk

[gilded quail]

Thanks for trying to help though

[merry barn]

Where can i report a bug?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @merry barn. You can also submit a report in #old in compliance with the channel's pinned instructions.

[hidden coyote]

I really need help, I forgot my apple id and can't get into my account, what should I do and what should I do, please help😭😭😭

[celest shadow]

Please contact the support of your social media account to recover it. If you have a different social media account or an e-mail address linked, you can use it to log in instead.

[void rivet]

Does iPhone X support 60 FPS? My iOS system is 15 and I am still confused about what Error 403 said about Frame Rate Limit in settings.

[cosmic viper]

@celest shadow hello

[sullen lion]

you cant, ive been recommending this for so long! Still they dont add the feature! @celest shadow <@&639889499718942720> @lime juniper

Able to move joystick in vehicle layout!

[celest shadow]

iPhone X should be able to run PUBG MOBILE on 60 FPS with Smooth graphics.

[celest shadow]

Hello, how can we help you?

[celest shadow]

Feel free to provide your suggestions in #old.

[cosmic viper]

Can I dm you

[void rivet]

Oh well extreme for me no 60 fps there

[cyan citrus]

The extreme frame rate option provides 60 frames per second, @void rivet.

[void rivet]

Lag spike on whenever I play any map, what should I do?

[cyan citrus]

Please perform a routine repair of the game from the login menu, make sure that you have enough storage left and that your device does not overheat when playing, @void rivet. Close any background applications and reset your device settings if the issue persists. For more information, please refer to #faq sub point 4.6 and 4.7.

[void rivet]

I have 100+ GB storage left so gonna try routine repair then.

[bright cloak]

@celest shadow So one of my friend who is in Europe (Finland) He changed my asia region to europe now I cant change it back again to Sri lanka which is my country please help me 🥺🙏🏻🇱🇰

[bright cloak]

@cyan citrus 🥺🙏🏻

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @bright cloak.

[worn edge]

Wish chance in classic carte by opening howmuch Crates gets lvl up ?

[bright cloak]

My friend who is in Europe accidentally did it is there any wayy please

Bc im in asia (🇱🇰)

[cyan citrus]

Refer to my previous response again, @bright cloak.

[buoyant spear]

Hii

Pls help 🥺

You banned 10 yealder

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant spear.

[bright cloak]

Hmm 😭😭😭

[worn edge]

?

[still ivy]

Phone will not connect to European accounts

I mean, I wish for security reasons a two-factor email would arrive.

[bright cloak]

Will I still get my region based titles on my last region or according to the new region ? @cyan citrus

[bright cloak]

@celest shadow @lime juniper sorry for pin i need help 😭

[celest shadow]

Based on your current region.

[celest shadow]

Feel free to provide your feedback in #old.

[bright cloak]

But it says different region

[worn edge]

I opened 30 more classic crates , but lvl not become 2 . How i can increase the lvl

[bright cloak]

See. @celest shadow

[short flax]

@polar marsh I need your help please.

[bright cloak]

Its a bot 💀

[bright cloak]

@cyan citrus according to him i should get my region based titles on France but it says different region why is that

[short flax]

My account has been stolen, and I need someone's help please.

[bright cloak]

@lime juniper please give me an proper answer.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @short flax.

[cyan citrus]

Try again after Monday when the regional rankings will refresh or contact the customer service in-game for further assistance.

[granite leaf]

Is there any way to ban this player more than 30 days? He definitely use speed hack, or teleportation, plus he can go through walls. I swear he cheated.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @granite leaf. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[granite leaf]

Is there any way to ban this player more than 30 days? He definitely use speed hack, or teleportation, plus he can go through walls. I swear he cheated.

[hybrid edge]

Hello pubg team I win iPhone 13 in golden moon trueser event but pubg mobile not sent phone

[bright cloak]

Ok

[warm agate]

Hii

[compact oar]

You can send your concern in #copyright or contact customer service in-game for further assistance.

[mortal apex]

Hello, how can we help?

[warm agate]

I forget my pubg google account

How can i get it??

[mortal apex]

Do you have any other social media linked to it?

[mortal apex]

How can we help you?

[surreal zealot]

@mortal apex i play the game from season 1 and my account banned for 7 days without break any rules i have high Kd so i take alot of reports no one of my team is banned only me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @surreal zealot.

[willow stratus]

my account got stolen

can anybody help

[storm flume]

Please contact the customer service for further assistance, @willow stratus. Refer to subpoint 5.4 in #faq for further information.

[rustic hollow]

@mortal apex little help please .--.

[rustic prawn]

It's not a cheater. This is how developers fix bugs and problems.

[mortal apex]

How can I help?

[rustic hollow]

im contacting alboz right now, thanks

[thick geyser]

@polar marsh How can i deal with this problem?

[junior birch]

Try reinstalling the game, @thick geyser.

[thick geyser]

i did

doesn't work

[junior birch]

You may contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[thick geyser]

i try repair

still doesn't work also

[rustic hollow]

@thick geyser is that a global version ?

[thick geyser]

Yes.

[rustic hollow]

i think i got the same problem as you

try a new account dude

[thick geyser]

i got the new update.. but i still don't know why it doesn't want me to login

i got 5 account all 4 is working but the main account isn't

[rustic hollow]

yeah

and the mods r gone

i'm still fkin confusing

[thick geyser]

yea...

is it a bug or something?

[rustic hollow]

the account that you use already login in a difference version that got update first or something

i'm got here 3 version of the game and i dont know wich one to play T.T global/TW/VN .---.