questions

[bold ice]

I don't know if this is the right place so sorry if it's not

[cyan citrus]

This is the right place, @bold ice. You can ask PUBG MOBILE-related questions here. Could you share a screenshot of the available crates?

If you do not have any login method that you can use to log into the game, you will first need to recover your social media account by contacting the respective customer service: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[bold ice]

It just fixed itself thanks

I don't know why it did it though

[cyan citrus]

Glad to hear that, @bold ice.

[visual iris]

Is it possible to get a Uc purchase restored? None of the UC has been used

[celest shadow]

Once you have purchased UC, you cannot refund it. We hope you understand, thank you.

[naive kelp]

есть тут русские?

My account has been hacked, who can I contact to unlink my phone number from my account?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[polar grove]

Fix outside map glitch in metro it’s ridiculous

[bold herald]

Can only people in the U.S redeem butterfinger rewards codes??

[brittle hound]

Do people get their kills from the people they knocked (If they patiently bleed out) in Esports customs, after the person that knocked them dies?

[bold herald]

I have butterfinger redeem codes but can’t use em cuz I’m in Canada and there’s no in game redeem option for me. Is there any solution?

[versed inlet]

help me dont tell me to contact with costumer
i have this proplem for 8days i contact with them every day no one reply to me please help me i want to play pubg

[bold herald]

It says link a mobile number so try doing that…

[clear berry]

How do respawning work in core circle mode on livik? I died and didn’t respawn on livik but all my team mates were alive. It was like 6 minutes after landing

[versed inlet]

okey i cant sign in to link it

[safe hill]

Will the sweet pineapple set ever come back?? I love that set I would really like to get it

[safe hill]

If u have the heart on 1 u will respawn automatically, if it is in 0 as u know u will be dead for the rest of the game

[broken sierra]

Hello all. Hope all are fine and in good health... Love and respect to all of you from Pakistan

[clear berry]

Thanks bruh, ill watch out for that

U mean heart near my name in team player list right?

[drifting dew]

Loging falied can anyone help please

[green agate]

Can you give us more details?

[storm flume]

Please contact the customer service for further assistance, @versed inlet. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Unfortunately, we cannot help you with this through the community since this requires changing your account's information. As such, please refer to the in-game customer service.

[green agate]

Yes, if a player dies from bleeding out that you shot down, you will get the kill since they still died due to you shooting them.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @polar grove. You can also submit a report in #old in compliance with the channel's pinned instructions.

[ripe sigil]

Why feature help and support delete ?

[celest shadow]

Please refer to #news of May 24 for further information.

[ripe sigil]

will it appear again after the 2.1 update?

for twitter suspend why can't login on iphone?. And why is there no Change Region feature in Europe (accounts transferred to Europe)

[compact oar]

1.If your Twitter account suspended, contact Twitter support for further assistance.
2. If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[night cloak]

where is help and support

[final spear]

It's unavailable at this moment. You may refer to this message of #news for further information:

#news message

[half sphinx]

llo, I want. I won iPhone 13. So far, I haven't sent it, and I've been waiting for 4 months and I haven't received it.

[raw shard]

@half sphinx further instructions regarding in game prize will be sent via in game mail.
You may also contact the in game support regarding this matter.

@night cloak can you elaborate your problem?

[half sphinx]

from the event and I add all my information and I didn't receive the phone. I waited for 4 months and I didn't receive it and this is my hand in the game 5266373134

[brazen cradle]

If you have provided the right information and got an acknowledgement, you’ll receive the gift in due time

[half sphinx]

Yes, I provided the correct information.

[thorn garnet]

I heard that there is a mod called “火力对决”(I do not know how to spell it in English
It is a mod that players can use special weapons like RPG-7 M137
But I don’t know how to enter it
Can anyone help me
(Please excuse my poor English

I had play this mod in version 1.9
But after I updating the version to 2.0
I couldn’t find it anywhere

[half sphinx]

I'm waiting for November 2021 and now in 2022 in May.

[compact oar]

Contact customer service in-game for further assistance.

[half sphinx]

Did the customers serve inside PUBG or my discorde game? I don't master the English?

[compact oar]

Inside the game, Refer to subpoint 5.4 in #faq for further information.

[ashen copper]

Facing this issue from 3 to 4 days

My ranking is not getting fix for almost about 3 to 4 days and it always show top 1.0% and I’m not getting conqueror ranking please take notice of my problem and try to solve it as fast as possible.

[sick copper]

Hi

Hello

[compact oar]

Players who reach the Ace tier and are ranked in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:20 UTC. You can contact customer service in-game for further assistance.

[sick copper]

I buy prime plus but not receive prime plus balance deducted from my account what's the problem please help

[compact oar]

Contact customer service in-game for further assistance.

[sick copper]

Noone there to reply
I tried 50 times but didn't receive any reply

[opaque dock]

A delayed response can be expected as they receive an enormous number of requests every day, @sick copper. Please wait patiently.

[ashen copper]

Brother check top 100 player points and mine

My friend have less then points then me

Since he got conqueror

[compact oar]

Contact customer service in-game for further assistance.

[ashen copper]

I contact but not get any proper response

[safe oracle]

Hi there

My name is Alshamli my PUBG ID is : 582245533 .

I have a friend that her PUBG account have been hacked and logged in with another device my friend’s ID is : 5477726810 .

What other information you need so we can recover her account again ?

Please help asap .

Best Regards .

[viscid panther]

Hello, I need some help. I work on ships and I am 10 months without internet, is there any way to train to pubg mobile without an internet connection? some emulator maybe?

I have a Conqueror account and several ace with 4kd+ , I really don't want to lose my skills.

Can you please help me?

[storm flume]

Please contact the customer service for further assistance, @safe oracle. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Internet connection is required when playing PUBG MOBILE.

[viscid panther]

Yes but I don't want to play against others, I just want to enter Train Grounds, to do target shots etc

It's not viable?

[celest shadow]

There is no offline mode for training grounds, unfortunately.

[viscid panther]

So this means no training for 10 months, well.. that's sad

Thanks anyways, have a great day!!

[proven kraken]

Hello

How enable glowing crates in metro royale?

I have watched a lot of videos on the internet and none of the methods helped. They say that it works if the phone has at least 50 FPS, so I have 60 FPS

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @proven kraken.

[safe hill]

Will the sweet pineapple set ever come back?? I love that set I would really like to get it

[ashen copper]

Check #95 player points and mine

[raw shard]

@safe hill you can send it to #old

[brazen cradle]

What is the problem exactly ?

[vale grove]

@ashen copper I believe there is problem with you game or your connection

@ashen copper Do a routine repair and check back.
If problem still persist contact In-game customer support

[polar willow]

@lime juniper why my channel got terminated by funny shorts can I know the reson

[vale grove]

@polar willow Please use #copyright for this issue.

[safe hill]

Oky

[covert lark]

What is this?

[elfin canopy]

Device settings > Apps & notification > PUBG MOBILE > Mobile data & WiFi

Make sure whatever you wanna use is not disabled.

@covert lark ^

[night cloak]

@elfin canopy when u became moderator

[boreal lantern]

My account has been hacked and got banned bcz of that need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @boreal lantern.

[ashen copper]

My rank is incorrect

[ashen copper]

I do both methods but not worked

[brazen cradle]

When’d you reach this rank ?

[ashen copper]

3 days

[brazen cradle]

I understand. Did you happen to change your region any time lately ?

[ashen copper]

No

[frigid pier]

Hello, please read my message well, my e-mail linked to Facebook, Twitter and the internal link in PUBG has been stolen, and I have old and new purchase receipts for the account and I also have accurate details, I enter the technical support in the game and the conversation is closed because I do not have any link to enter my account Is this logical?

I also spoke with Twitter, and the technical support was very excellent, and they returned to Twitter, but it was too late, and after it was canceled from the PUBG

Is it logical for a game of this wide spread unable to make sure that I am the owner of the account and stealing accounts is not important to you?

[brazen cradle]

For three days you have been ranking up in the same selected region and you have enough points but not within rank. Correct ?

[brazen cradle]

Unfortunately. Youll have to take it up with the in game customer support. Remember , your account is your responsibility. PUBG MOBILE has provided means to safe guard your account. So make sure you make use of all amenities and do what ever it takes to keep your account protected at all costs.

[frigid pier]

Whether it is my fault or yours, do I pay thousands of dollars for the game and finally my account is stolen from me, and the technical support does not provide any help? So, why is there technical support for this game?

[ashen copper]

Exactly

[night cloak]

When will this be fixed

[ashen copper]

When will it be okay?

@brazen cradle

[prisma berry]

I didnt converted it into mp4 file because i dont know how do this sorry

[cyan citrus]

No problem, @prisma berry. Could you mention the device you are using and from where you downloaded the game?

[prisma berry]

Redmi 9c Twilight Blue
3GB RAM 64GB ROM
I downloaded it from Play Market

[cyan citrus]

Why is the game logo showing like that for you, @prisma berry?

[prisma berry]

it's just a wallpaper

[cyan citrus]

Please reset the app preferences through your device Settings > System > Advanced > Reset options > Reset app preferences, @prisma berry. Restart your device and uninstall and reinstall the game completely through Google Play.

[frigid pier]

@cyan citrus This is my problem from the time my account was stolen

[storm flume]

Please do not use languages other than English, @warm lynx. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hello

In explore livik

The last mission
Is in lumber yard

Were do i find it on the map?

Can't see it anywhere

[cyan citrus]

Can you try to complete the mission in Logistics Center, @night cloak?

[hallow abyss]

Hello i have a problem in pubg mobile
The problem is the cloud of downloading the maps and resources doesn't appear to me so I can't download maps

[cyan citrus]

Did you just install the game, @hallow abyss?

[gentle salmon]

Can someone explain how the crew challenge point system works?

How will I win a match with 15kill and only 3 points was added?

Regional point calculation is ok
I don’t understand the all talent rank

[low thunder]

Is there an app that can force PUBG mobile to run at 90fps because Xaiomi 11T pro still don't have 90fps option

[hallow abyss]

Yea im talking about the cloud of downloading the maps is not appearing

What is the solve of the problem

[storm flume]

Please do not use languages other than English, @versed inlet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow abyss]

The cloud doesn't appear to download it

And i want to stop downloading the resources

[versed inlet]

your equipment downloaded

??

[cyan citrus]

It may take some time to initialize the resources. Please wait until it is done.

[hallow abyss]

No

[hallow abyss]

Ok thanks

[cyan citrus]

You're welcome!

[low thunder]

Hello who is the guy that's suppose to reply 😐😐
I swear to God I'll hack this game and force it to run 90fps
Because this is some problem I've had for a while now

[storm flume]

Please refer to this channel's pinned messages for further information, @low thunder:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan citrus]

Usage of third-party applications to interfere with the normal functionality of the game is a violation of the terms of service of the game and will result in an account suspension.

[low thunder]

Yea sure your gonna ban me right but tell me one thing why is there no 90fps on my device even tho Apex mobile and PUBG new state offers it
So do you have a reason for banning me then no 🤣🤣
Cause this would be a result of PUBG failure as always

[cyan citrus]

Please refer to the pinned messages as advised earlier, @low thunder.

[low thunder]

Nah bruh don't ban me I don't hack or do anything wrong
I have left multiple reports of the same issue and never get a fix or an explanation to why my phone can't play at 90fps

[cyan citrus]

There are explanations provided in the pinned messages if you read them, @low thunder.

[low thunder]

Yea I can see that but we're is the release date of other devices
We can't always be playing at 60fps locked

[low thunder]

Also if your referring to the form were suppose to fill out I've done that many times

[ashen copper]

No reply.

[void rivet]

(Nevermind, my bad didn’t knew that feature is a thing)

[cyan citrus]

Then you may need to wait until the game is optimized for your device. We unfortunately will not be able to help you any further with this.

[serene umbra]

I opened up my events tap and it said a mysterious collaboration. Is it a collaboration with a new anime??

@cyan citrus

Hello

[celest shadow]

Which one are you referring to? Can you provide a screenshot?

[thick prairie]

hello sir i need help

[cyan citrus]

How may we help you, @thick prairie?

[thick prairie]

my pubg account has banned by some glitch

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick prairie.

[gentle salmon]

I’m asking this again
If you mods like ignore it again

Can someone explain how the crew challenge point system works?

How will I win a match with 15kill and only 3 points was added?

Regional point calculation is ok
I don’t understand the all talent rank

[cyan citrus]

All-Talent Championship rankings are different from the regional rankings, @gentle salmon. The best 6 matches per week will be counted towards the All-Talent Championship rankings.

[lethal fiber]

@cyan citrus hey

[cyan citrus]

Hello! How may we help you?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @zenith heron. Remember to read through #faq before asking questions in the support channels.

[lethal fiber]

@cyan citruscould you help me, my main account has been banned, and what should I do in this situation?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal fiber.

[cyan citrus]

What is the issue you are facing when trying to change your region, @zenith heron?

[trim token]

I can't count the code
Id : 5877659614
Device: iPhone 13 pro max
Network: Wifi
Country: Saudi Arabia

[cyan citrus]

Please add more details about the issue you are facing, @trim token.

[trim token]

@cyan citrus I've been trying to contact support since May 14, but no response

@cyan citrus I am not receiving a two-factor verification code

[cyan citrus]

Do you have access to the phone number that is displayed in your screenshot above, @trim token? You may use the first and last 2 digits for reference.

Please add more details about the issue you are facing or share a screenshot.

You will need to wait for 150 days cool-down to be over before you can change your region again, @zenith heron.

I understand. Refer to my previous response again.

The duration will increase if you change the region multiple times, @zenith heron.

You will still need to wait for the cool-down to be over, @zenith heron. There is no other way.

[storm flume]

Please do not use languages other than English, @steady dock. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

How do I go back to my inquiry

[opaque grotto]

Merhaba ben kuralların herhangi oynamaya perverseness ihlal değil biliyorum çünkü şirket Bbjee Mobil hesabımı incelemenizi rica dolandırıcılık nedenlerinden herhangi birinin herhangi bir nedenle veya ihlal olmadan 10 yıl yasaklandı ve bu kim bana bir kereden fazla destek ile iletişim kurmak ve ben, hesabıma ne olursa olsun para ettik çünkü oynamak için Bai Shi aykırı yapmak olanaksızdır ve ben daha çünkü ben bir kez daha elle herhangi ihlali lütfen destek İnceleme hesabımı yapmak imkansızdır yapılan senin comapny destek eminim ve bu kimlik (burada ellerini tip) benim oyuncağı onlar yardım oyuncuları Bbjee Mobile'a büyük bir çaba yapıyoruz ve bu isteyecektir (oyununda adını yazın burada) oyunda benim adım peşin hesabımı ve teşekkür gözden geçirin. 5854961290 ATR savaşcI

[polar marsh]

Please refer to the private message from @polar marsh for further information, @opaque grotto.

[night cloak]

How do I go back to my inquiry

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[iron pond]

Hello, my pubg mobile stolen,
i have the gmail linked with it,
i have third link [ Email ]
i have The phone number linked with it
i've secondary verfication backup codes,
i wanna remove twitter from it because there's someone log and take me out of my account although i logged out of all devices, or prevent anyone login on me without the code from sms which reach my phone number because i lost alot of rooms / matches because of it

[compact oar]

Please contact customer service in-game for further assistance.

[iron pond]

its automatic bot answer won't give me anything i need anyone of support to help

[brazen cradle]

The Customer support option will let you talk to an agent once you respond with the right options and type the issue in detail.

[iron pond]

can u send me the right options and help me to type the details?

[iron pond]

we can join call and i share u my screen or send me msg, as u want [ thats if u wanna help for sure ] and thx btw

[night cloak]

I got banned for 3 days from metro royale for dropping my wife a sf vest hpw do i appeal or fix this ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[still sequoia]

السلام عليكم

حسابي تعرض للسرقه وتم ربطه برقم هاتف شخص اخر ارجو المساعده

[storm flume]

Please do not use languages other than English, @still sequoia. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[compact oar]

You can use the details that you mentioned above.

[iron pond]

i contacted the support of PUBGM mena, and they told me to send to the customer service and i sent all info that i asked for

[compact oar]

Then wait patiently for a response from customer service.

[regal tree]

I want to change my region but region option not showing me please solve this issue

[compact oar]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[iron pond]

im trying but can the support of discord or website help me more quickly? the hacker annoying me too much and logging on me idk how without the secondary verfication he can log

[regal tree]

But it's not European area

[regal tree]

This another one it's EEA region

[compact oar]

Unfortunately, Moderators are unable to assist with this matter through community.

[compact oar]

Please contact customer service in-game for further assistance.

[regal tree]

Not working no solution

[compact oar]

Moderators are unable to assist with this matter through community, please continue with customer service in-game.

[regal tree]

Please report this issue because so many peoples want to change their region it's not only my problem

[compact oar]

Feel free to provide your feedback through #old.

[iron pond]

hmmm, Thanks for answering me

[regal swallow]

Hello My name is Noor,
I am a PUBG streamer on Facebook and YouTube. I played on my live stream to reach conqueror and played for over 22 hours to reach it.
After reaching the conqueror, I closed the game and went to sleep.
The next day I was surprised to see that I was banned for 10 years for absolutely no reason.
As I said before, I am a streamer and when I play, I play while I am live.
I never used any kind of cheating and you are welcome to visit my Facebook page
I have spent too much money and too much time on my account. Can you guys please help me get it back?
Thank you very much!

i have already contacted the in-game Support, but i havent got any answer from them.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal swallow.

[autumn kiln]

Hello there! I'm trying to log in to my account 5825496518 M0N0KUMA, via email, I'm trying to recover my password, but the email hasn't arrived for 4 months, what should I do? Email [e-mail]

I can throw off a screenshot that I am the account owner

[storm flume]

Please contact the customer service for further assistance, @autumn kiln. Refer to subpoint 5.4 in #faq for further information.

[autumn kiln]

I understand you, but the bot cannot solve this problem

I need the help of a real person

[mortal apex]

The customer service in-game is the only one that can help you with account related issues. Since they receive a large number of support requests, you may not receive a fast reply. Please wait patiently for a response, you may refer to subpoint 5.5 in #faq.

[iron pond]

What is the best emoulator i can use for PUBGM KR because gameloop dont support it or me region dont support and i wanna play it on Emoulator

[woeful kite]

You can't if you're out of Korea..

[iron pond]

there's no another Emoulaotr?

[woeful kite]

It's not about the Emulator. The game itself won't let you play if you're not in Korea .

[autumn kiln]

Hi! Is it possible to find out the name of my email in the account 5825496518 M0n0KumAシ

[iron pond]

I'm already playing on mobile

[fading wharf]

What is a turn around time for hacked account phone number to unlink

[gentle salmon]

Ok

[cyan citrus]

It depends on your case, but it may take up to 15 to 13 days as the customer service receives an enormous number of requests every day.

[fading wharf]

Ok I submitted all info its been more than 4-5 days I guess i still have to wait

And how will i know that they removed the hacked number

And how can I add my number afterwards

[cyan citrus]

It is your own responsibility to safeguard your login information. What I can suggest is to look for keyword "PUBG MOBILE" in your available e-mails.

[fading wharf]

Will they log out of all devices

[cyan citrus]

They will remove the unauthorized access from your account after verifying the information you have provided and the ownership of the account, @fading wharf. They will send a reply through the same ticket you have opened with the customer service when they will have an update for you.

[fading wharf]

Ok also want to make sure they will log out if all devices cause if hacker have log in and if they again add phone number how will that help me

[cyan citrus]

The only recommended emulator to play the game on PC is GameLoop. Also, we provide community support only for global version of PUBG MOBILE here.

[cyan citrus]

Please forward any questions meant for the customer service to the customer service. As we are not affiliated with them, we unfortunately will not be able to answer on their behalf.

[fading wharf]

Ok thanks

[cyan citrus]

You're welcome!

[weary shard]

Can someone help me? I'm a little confused here.

[cyan citrus]

How may we help you, @weary shard?

[weary shard]

Friday I got the title of Conquistador on my account, today I saw that I'm in Craque again. It's the first time I get Conquistador, do I have to be in the top 500 until the end of the season to keep the title?

Conqueror*.

[cyan citrus]

Are you asking about Conqueror rank, @weary shard? Also, what do you mean by ''Craque''?

[weary shard]

" Ace " rank.

Friday I got Conqueror, today I'm in Ace again.

Do I have to keep the top 500 until the season is over to take the title?

?

[cyan citrus]

No, you will still get the title next season as per the highest tier you reached in the previous season, @weary shard.

[weary shard]

But my Conqueror title this season has been removed, I'm in Ace again. My merits is 100, what happened?

[cyan citrus]

The global rankings will refresh every day and the top 500 players in each server will be promoted to Conqueror rank, starting from 00:20 UTC, @weary shard.

Could you please elaborate?

[hollow ocean]

Why don't they add an Arabic server?

🙂

[cyan citrus]

You can find the regional communities in #735483472432594994 sub point 3.1, @hollow ocean.

[safe hill]

I downloaded everything but I still have something not downloaded like the crimson finish of the airplane, what I have to do?

[vocal folio]

Hello

When new character will come

[safe hill]

._.

[celest shadow]

Feel free to provide your feedback in #old.

[celest shadow]

It is coming soon. You may keep an eye on #news.

[safe hill]

So no solution for now?

[celest shadow]

No, since you mentioned that you have downloaded all the resources.

[noble forge]

I recently switched to Realme 9 pro plus.
My mic stops working in the game, works fine in the lobby, even in game lobby it sometimes work but as soon as the game starts it stops working.
I've tried to repair the game by deleting and reinstalling the resources but no luck.
Can you please fix this issue
P.s the mic works perfectly on Apex legends, COD etc.

PUBG ID: 5574223373
Device: Realme 9 pro plus
Country: UAE

[tall belfry]

Pubg id 51521298609
County Georgia
Add me

[gentle salmon]

Do I have to be in top 40 every week for the 3 week or top 40 for just 1 week?

[celest shadow]

You will have to wait until June 1 for the announcement. Feel free to keep an eye on #news.

[serene umbra]

Since u have phone number linked, try to activate factor authentication
That way the hacker won't be able to login without Ur approval

[serene umbra]

Is that Collab only for the USA region players or the whole world??
Coz I can't seem to spot it on accounts outside the USA region

[celest shadow]

Are you referring to the Butterfinger event?

[serene umbra]

No, not the Butterfinger
The one that says mysterious collab

[dawn ravine]

So.. i have recorded a video for someone that temmate with an enemy and they killed me in a ranked game .. can i report by sending this
video ?

[celest shadow]

Yes, it may be a region-exclusive collaboration, similar to the Butterfinger collaboration.

[celest shadow]

Please report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[oak sable]

What is content removel
please explain

[dawn ravine]

Everytime i report this nothing happen to him i mean when i killed by someone have temmated with an enemy when i report him nothing happen .. thats why i recorded a video

[half frigate]

@celest shadow Brother So Much Hacker/Cheaters In PUBG MOBILE Gameloop Emulator

[celest shadow]

Feed of removed online PUBG MOBILE cheating content.

[celest shadow]

You may contact the customer service to submit a report.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @half frigate. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[dawn ravine]

How

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @dawn ravine.

[dawn ravine]

You mean in the game?

[celest shadow]

Yes.

[half frigate]

@celest shadow So Much Cheaters In Pubg Mobile Gameloop Emulator

[dawn ravine]

Ok thank u

[celest shadow]

Please refer to this message, @half frigate.

[half frigate]

when come ban pan 2.0 coming

[remote junco]

Device: huawei p30
In game Id: 5961889803
Issue: missing prime and prime plus
Description:
I am missing an prime and prime plus after the last update, i am still paying monthly for the prime so i want this issue resolved as soon as possible.

[remote junco]

Also in game customer service is unavailable for me.

[iron pond]

He already did without my approval

[frank veldt]

Hi. My account was hacked, what should I do? have purchase receipts

[celest shadow]

Please note that you must download the game from the Google Play Store or AppStore in order to access in-game subscriptions.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[frank veldt]

Is there any way to contact support?

[serene umbra]

Have u turned on factor authentication??

[iron pond]

Yea

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @frank veldt.

[merry laurel]

Welcome
I changed the server from Europe server to the Middle East server by mistake
I hope for your assistance in returning to the European server as soon as possible

@celest shadow

[celest shadow]

You can change your server again once the cooldown period ends, @merry laurel.

[merry laurel]

I changed it by mistake, I want to get it back

[errant venture]

it doesn't matter just wait the 60 days @merry laurel

[celest shadow]

You must wait for the cooldown.

[granite sluice]

Is anticheat a manual anticheat ? Before my game started I saw a message saying that a moderator is spectating the game, and at the end of the game I got banned for 10 years, for cheating. I didn't cheat. How does anticheat work ? lol

[polar marsh]

Please refer to the private message from @polar marsh for further information, @granite sluice.

[frank veldt]

Does not work. How else can I recover my account?

[versed harbor]

When does the weekly report come back?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @frank veldt.

[thorn pilot]

U can’t it’s gone forever

That’s why u don’t hack

[flat condor]

Just got killed by this hacker report him

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @flat condor. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[noble forge]

I recently switched to Realme 9 pro plus.
My mic stops working in the game, works fine in the lobby, even in game lobby it sometimes work but as soon as the game starts it stops working.
I've tried to repair the game by deleting and reinstalling the resources but no luck.
Can you please fix this issue
P.s the mic works perfectly on Apex legends, COD etc.

PUBG ID: 5574223373
Device: Realme 9 pro plus
Country: UAE

[night cloak]

Guys will payload return??

[polar stream]

anyone know why after a couple minutes the game goes choppy while im playing doesnt feel as smooth, but if i go into settings and backout it goes back to normal for a minute or so?

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @noble forge.

You may keep an eye out on #news, @night cloak.

Please refer to sub-point 4.6 in #faq for further information, @polar stream.

[noble forge]

I did and so far no one has responded, I've also lodged multiple compliant on the in-game report system and still nothing.
It's been 3 weeks

[broken hill]

مرحبًا شركة ببجي موبايل
لقد تم حظر حسابي 10 سنوات بدون اي سبب او انتهاك اي من أسباب الغش أرجو منكم مراجعة حسابي لأنني متأكد أنني لم انتهك اي من القواعد المخالفه للعب وهذا هو الذي جعلني أتواصل مع الدعم اكثر من مره و من المستحيل ان أقوم بأي شي مخالف للعب لاني قمت بصرف أموال على حسابي و من المستحيل ان اقوم باي انتهاك ارجو من الدعم مراجعه حسابي يدويا اكثر من مره لانني أثق في الدعم الخاص بالشركه و إنهم يقومون بمجهود كبير لمساعده لاعبي ببجي موبايل هذا هو معرف اللعب الخاص بي ( 5360168404) و هذا هو اسمي في اللعب ( 『ツ07علي』) ارجو منكم مراجعه حسابي وشكرآ مقدماً.

[storm flume]

Please do not use languages other than English, @broken hill. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[broken hill]

‏『ツ 07 علي』Hello my name is
‏My ID in the game ID: 5360168404
‏ , My account in the game was banned for 10 years (3650) days, to the year 2030 wrong and I hope my account can work again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @broken hill.

[topaz rampart]

When I try to put in my sensitivity code that I made into pubg it says “failed to retrieve sensitivity data” does that mean my code expired?

[sturdy agate]

Why does it say my crew is locked?

I want to leave it but I can’t

[polar stream]

Most likely changed something which made it create a new code

[sturdy agate]

Pretty sure you also have to add the -

[night cloak]

hi what if I have a video of one teammate on map 3 (metro royale) has me on his back waiting for me to die? will I be banned or will I receive a refund?

[little imp]

@polar marsh здравствуйте

[ripe sigil]

I want to change my region but region option not showing me please solve this issue. It's not only my problem so many peoples want to change their region but option not showing because EEA region but we are not from Europe. Just one Time transfer data from EEA region to may own region

[compact oar]

You can report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[compact oar]

You may submit a report about this through #old in compliance with the channel’s pinned instruction or contact customer service in-game.

Do you want to delete your PUBG MOBILE account?

[trim merlin]

Hi

[compact oar]

You cannot do that if there is no option to delete your account in your Basic settings.

[storm flume]

Please refer to subpoint(s) 2.5 in #faq for further information, @slender pond.

[junior spruce]

This is scammer please report all

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @junior spruce.

[junior spruce]

Ok thanks you 🙏

[median holly]

Hey their, I have been top 500 for the last 2 days even before reset and for some reason I haven’t been conqueror. I don’t know what’s going on.

[iron pond]

Hello, This is my problem and i already sent to the customer srvice but the hacker can open the account without my authintcator code, i need to stop the gmail and twitter login temporary

because its so annoying

[flat meteor]

Bruh somebody sent me a message and then unfriended me. This message notification is really annoying me. Is there any way I can remove that?

[storm flume]

Please contact the customer service for further assistance, @iron pond. Refer to subpoint 5.4 in #faq for further information.

[ashen copper]

Same issue here 😂

I Gave up hope of conqueror

[median holly]

Hey their, I have been top 500 for the last 2 days even before reset and for some reason I haven’t been conqueror. I don’t know what’s going on.

@storm flume

[median holly]

There’s no solution?

So you think I should repair only the resources?

[brazen cradle]

@median holly and @ashen copper Have you posted this issue in feedback ? With the screenshots.

[brazen cradle]

Do a routine repair.

[median holly]

No I’ll do it rn

[brazen cradle]

Please do.

[median holly]

Alright let’s see

[median holly]

Alright did the routine repair… nothing happened.

[limpid hill]

Hy Pubg team,
I have no show event in Pakistan region and not change region option available please solve my problem
#pubg-mobile

[viscid cairn]

My account has ben hacked and linked with fb pls help me

[sturdy agate]

Your rank doesn’t even show lol

[lone mica]

please help me..
please solve winner pass problem in my account,,,
(Pubg Mobile Lite) Account ID:- 7271627623

Click WP option everytime show welcome to winner pass!!
already purchase winner pass,
but every time show welcome to winner pass!!
how to solve this problem?
more better understanding..
so please check attached file...

[errant field]

120hz no 90fps option on OnePlus 8t fix this plz

[night cloak]

How can I go back on my inquiry? The support agent replied to me but I don’t know how to go back to my inquiry

[storm flume]

Please contact the customer service for further assistance, @viscid cairn @limpid hill. Refer to subpoint 5.4 in #faq for further information.

[green agate]

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @lone mica.

[green agate]

Go into the game and back into the customer service center again.

[worthy panther]

Hello, I’m trying to log into my account via email but it tells me suspicious activity detected and to verify my account with a code. Where do I find the verification code once I click “obtain”?

[ashen copper]

No words to say

[median holly]

Bruh

Idk what to do

[compact oar]

You can find verification codes in your email inbox.

[worthy panther]

The emails are not showing up

I’ve been checking and can’t find any emails regarding the verification code

[odd scarab]

Hello, I play the game with the galaxy s22 ultra, the processor version is Exynos 2200, but it only works on 30 fps and graphics are very, very low, knowing that the phone supports Hatta 120 fps on 4k resolution
The same phone, but the snapdragon processor version works on 4K resolution at a frame rate of 60 fps inside the game
When will my phone be supported? Or will it be supported at all? This is me and everyone who owns a s22 ultra exynos 2200

[compact oar]

It may take time to receive verification code. Each verification code is valid for 1800 seconds. Take your time and keep refreshing your email inbox and ensure that you are using correct email. If it has been more than 10 minutes and you don't receive your verification code, please contact customer service in-game for further assistance.

[compact oar]

Are you talking about 90 fps?

[odd scarab]

No its about 30 and 60 fps

[thorn willow]

Hello actually i am facing issues while Changing my region and there is no option of linking my number so that i can change it through number😇

[odd scarab]

The s22 ultra have 2 versions of possessor snapdragon and exynos
But the snapdragon version run very high graphics and 60 fps not like the exynos version it run the game with only 30 fps and very low graphics

[quaint crag]

Pubg mobile customer support email address?

[compact oar]

[e-mail]

[thorn willow]

@compact oar

[compact oar]

Do you want to change your region?

[thorn willow]

Yes

[compact oar]

Do you have region option in your account?

[thorn willow]

No

[compact oar]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). Please contact customer service in-game for further assistance.

[thorn willow]

Then what is the solution

[compact oar]

You may submit a report about this through #old in compliance with the channel’s pinned instructions or contact customer service in-game for further assistance.

[compact oar]

Do you have 60 fps in your graphics in-game?

[odd scarab]

No onley 30 fps and the grafics just high

[compact oar]

If you do not have a 60 FPS option in the game, it is possible that the device does not have the required specifications to support that option or the game has not yet been optimized for that. You may submit a report regarding this through #old in compliance with the channel's pinned instructions.

[thorn willow]

Okay i will report it and i received a friend request from krafton support should i accept it? Someone said that they will help me out

[compact oar]

No, this is a scam. Please refer to #735483472432594994 for further information and consider blocking the user that sent you a friend request.

[thorn willow]

Okay thank you 😌

[odd scarab]

Should i trust this one?

He is asking for my charachter ID

To help me as he said

[compact oar]

@odd scarab

[odd scarab]

Okay zeynab thank you❤

[serene umbra]

Will PUBG global ever allow matchmaking with BGMI??

[cerulean scroll]

Never, as both games are different entities

[wind thistle]

My assumption is that it will but it take time to setup servers of bgmi

And the matchmaking process

[drifting dew]

I am unable to login mu id with linked email

[safe hill]

Thats stupid, i thought that bgmi had same mu but it isnt like that? Why does Korea, Vietnam and global has same matchmaking but bgmi not?

Thats big limitation for Indian players, not fair at all

[drifting dew]

Unable to login my pubg id with linked email help plzzz

[brazen cradle]

Do you have alternate logins ?

[compact oar]

Keep an eye on #news for further information.

[drifting dew]

Not on ios but on Android

Even the password is correct

[compact oar]

Only Kr players can play with global players.

[compact oar]

Can you please share a screenshot?

[steep pine]

@compact oar are you moderator

@compact oar something i ask you

[compact oar]

No.

[steep pine]

@compact oar so did you know what i am asking

[compact oar]

Yes.

[safe hill]

Oh

[steep pine]

If somebody mention any person only they have give the answer not someone else only other moderator can give answer@compact oar sar

[drifting dew]

I am only able to login through google play

[brazen cradle]

So you don’t have issues logging in. If you want to login through email , make sure you use the right credentials.

[drifting dew]

Explain please

[brazen cradle]

I don’t have issues logging in using alternate logins. You just couldn’t login using email.m, is that right ?

[drifting dew]

Yes

But on ios there is no alternative

I have changed my device my Android to iOS

[brazen cradle]

What is up ur alternate login ?

[drifting dew]

Google play but that works on Android

[brazen cradle]

I understand. There is no other way except finding the right credentials for you email login.

@drifting dew Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[flat bobcat]

I understand that the discord server here has to be a broad church and you have to be open to constructive criticism. But, I find myself getting annoyed at the tone of some of the abuse thrown your way - it’s immature from the people doing it and just leaves a sour taste in the mouth of whoever reads it. It furthermore has a tendency to create ripple effects.

Any reason you don’t ban people from the server who clearly cross the line in regards to what’s acceptable behaviour?

[drifting dew]

There is only bot replying

[brazen cradle]

Hey Buddy. I understand you are frustrated. And to answer you, Yes. They do get punished accordingly for their actions. I’d appreciate you go ahead and complain in #discord to get a response on this matter. Make sure you share screenshots and screen recordings to support your claim. I’d appreciate it.

[brazen cradle]

That’s the only way you can find a solution to this issue.

[drifting dew]

I've already tried couple of times

[compact oar]

You can send an email to [e-mail].

[cyan citrus]

Your account level is too low to be in the global rankings yet, @night cloak. Please level up until you can be in the rankings.

Should be above level 40, @night cloak.

[crisp venture]

@cyan citrus how can i link V.k in my account i only see apple id link and twitter link

[night cloak]

Hello,

I can't access my Pubg mobile account, I forgot my password, I can't access my account because my account was stolen. Can you help me with this

[cyan citrus]

Install the VK application from your App Store and try again.

[cyan citrus]

Please be advised that your account security is your own responsibility. For further assistance with compromised and stolen accounts, please reach out to the customer service of your social media accounts and customer service in-game.

[proven fjord]

Hello @cyan citrus i want info about content creator role

[cyan citrus]

Please refer to the Community section under Roles in #735483472432594994 for more information, @proven fjord.

[proven fjord]

Actually i want info about how many follower or subscriber we need to full fil the requirements of content creater role. I haven't see this mention any where for discord role

[golden abyss]

Hey

How can i report a YouTube channel

Of a hacker

In pubg mobile

[proven fjord]

waoh

[golden abyss]

?

[compact oar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[golden abyss]

Thanks

[proven fjord]

what about my info?

[proven fjord]

m

[night cloak]

Anyone wanna duo mics on preferably guys not girls

[night cloak]

Tap the 3 dots option report is there

[cyan citrus]

You will be selected depending on the content you provide, not the number of followers.

[cyan citrus]

Please use the #activities channel to perform in-game activities with other players. This channel is meant for community support for PUBG MOBILE.

[proven fjord]

ok thanks\

[night cloak]

Sorry i did ask in pubg chat and off topic for the channel noone answered. But thanx

[night cloak]

Hello my friend, why when the crew enters in order to play matches, it tells me that you have been banned from playing matches, what are the reasons?

[cyan citrus]

Players that have a history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @night cloak.

#news message

[night cloak]

thank you 💖💖

[cyan citrus]

You're welcome!

[still ivy]

Will this support part come back, the old customer design is back again in the part where you exit

[loud sandal]

How do I raise my Integrity Points?

I used to play Solo games, but the points never go up. What are the conditions for raising the points?

[compact oar]

You may refer to this message of #news for further information:

#news message

[storm locust]

cAn yoU fix ur hack system there's people using ios zero hacks and they are sold for like 40$ AND THEY DONT get banned

[compact oar]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search.This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv. You can report online PUBG MOBILE cheating content through https://bit.ly/3soBavK

[storm locust]

it was a tdm

..

[compact oar]

You can report cheaters in tdm too.

[low bobcat]

@cyan citrus is rooted device allowed or is their any risk of account suspension?

[storm locust]

it dozent work

[compact oar]

A rooted device by itself will not trigger a ban unless you are using any 3rd party softwares to alter the game's performance but I would not recommend you to play the game on a rooted device.

[low bobcat]

Rooted device allowed in eSports?
( Rooted Device's cpu clock speed can be increased/ rooted device allow the cpu/gpu tuning )

[loud sandal]

How do I raise my Integrity Points?

I used to play Solo games, but the points never go up. What are the conditions for raising the points?

[night cloak]

Hi. I have a problem...
I've been doing a subscription for PUBGM Prime for a few months now and for a few days now I don't see the golden crown on the right in the corner next to UC. Yesterday my money was taken from my account, but I don't know where I can collect UC since the crown no longer appears... Please help :((
I play on my phone and I have android

Should I cancel my subscription?

[compact oar]

I don't think rooted devices allowed in esports but For further assistance with Esports, you may use the PUBG MOBILE Esports Discord server: https://discord.gg/esportspubgm.

[low bobcat]

Thanks

[bold pagoda]

hello, tell me how the RP activity set works. I now have a lvl 15 elite pass, and if I buy this set, will my missions be credited as RP points and will they also give me UC for them?

[lone hamlet]

What is this issue why I can't. Buy UC Ingame?

<@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @lone hamlet. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Help??? <@&481161015728406538>

[celest shadow]

Can you let us know where you downloaded the game from?

[night cloak]

Google play

A few days ago the crown appeared

[cosmic stag]

Is there is a character voucher event soon?

[night cloak]

I collected UC, but after a few days the crown did not appear and I do not know where I could I collected UC, but after a few days the crown did not appear and I do not know where I could collect

[celest shadow]

The Crown icon should be beside your AG and UC in the lobby menu. Can you please try performing a routine repair from the login menu first?

[cosmic stag]

?

[night cloak]

How can I do that?
The crown isn't there

[celest shadow]

No information in this regard.

[bold pagoda]

<@&481161015728406538>

[celest shadow]

To perform a routine repair, you must first log out. The repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.

[cosmic stag]

Ok

[celest shadow]

You can refer to this video guide for further information.

▫️ https://www.youtube.com/watch?v=mX-xvslBtV0

[cosmic stag]

When will Emilia character will come?

[celest shadow]

Very soon. Keep an eye on #news!

[cosmic stag]

ok :)

[night cloak]

Ok. I did that and now I'm logging in again

Stilul not there..

Still*

:'(

[celest shadow]

Thank you for trying. Since that did not work, can you try reinstalling PUBG MOBILE from the Google Play Store?

[night cloak]

Okay, I'm doing it now

[celest shadow]

You can increase your merit by playing Classic mode matches. Merit recovery is related to time spent playing the game and in-match performance.

[near ember]

Hi all!

I want to change my region but there's no option in the game. 😫

Admin please reply!

[storm flume]

Please contact the customer service for further assistance, @near ember. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Thank you so much!!!!!!

[celest shadow]

Glad it worked. Enjoy.

[night cloak]

:D

[near ember]

@storm flume I have already contacted in game customer support regarding region change but there's nothing. I just want to turn on two step verification so no one can login to my account.

@celest shadow Hi there! I had mistakenly choose the wrong region. My account got hacked and now I want to change the region so that I can turn on two step verification.

[celest shadow]

Two-factor authentication is active in most regions now. For in-game account issues, please contact the customer service for further assistance.

[near ember]

@celest shadow In game support is not helping anymore. My friend told me that I should have asked through discord. Also, I am unable to buy UC.

[night cloak]

A question a friend of my just suddenly got banned for 10 years she didn,t do anything now its been 3 years.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[near ember]

@celest shadow Please do something as I am feared that hacker will play with in game hacks and my ID can get banned. 😩

[celest shadow]

Please be advised that the moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[near ember]

@celest shadow Thank you so much for reply!

[pulsar skiff]

My account was banned right now and i just wake up now and the message of ban is in date of 27/5 not today but i played in account yesterday like usually please solve my problem
ID : 5277507670

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pulsar skiff.

[near ember]

Hi @celest shadow I have to show you something as you asked me to contact in game support.

[steel pawn]

if someone selected for eagle system what he /She will get

[wicked plume]

hi my account was banned i just wake up now and message of ban 2022-01-06 04:00:45 And I didn't use this hack or anything, so how did you give me a ban please reply because my account is 5 months old ban :ID 5751900698
And thanks for listening to my problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked plume.

[near ember]

@celest shadow please see the screenshots

[autumn kiln]

Please help me find the ID of the person, he deceived me

Please

[night cloak]

why i can’t join Pubg from VK

[cyan citrus]

Install the VK application through your App Store and try again, @night cloak.

[autumn kiln]

Please help me find the ID of the person, he deceived me

Please

[night cloak]

Delete and Install?

[cyan citrus]

Was the login method available before, @night cloak?

[night cloak]

yes

[cyan citrus]

Try to reinstall the application and restart your device one time, @night cloak.

[night cloak]

I have an account connected to VK and I can’t log in from it right now

[night cloak]

ок

[near ember]

@cyan citrus please help me!

[cyan citrus]

How may we help you, @near ember?

[near ember]

@Piston asked me to contact in game support fo region change and I have done it. But, in game support guide me how to do it. However, my problem is "I don't have option to change my region in the game" I am attaching screenshots please view.

[night cloak]

@cyan citrus

I cant join

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[cyan citrus]

What is your country and the device you are using?

[near ember]

Yes, that's why I want to change region. Please help me!

[night cloak]

My country Europe, Idiome Russian. Iphone 11

[cyan citrus]

You cannot change it.

[near ember]

What should I do now? Because, I can't buy UC due to this issue.

[cyan citrus]

Please reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and see if it will make any difference. If the issue persists, please try to change your DNS settings by referring to #faq sub point 4.3.

[pliant yew]

My account got banned.i was playing with randoms and there was a hacker in my team

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant yew.

[cyan citrus]

You cannot do anything. All the accounts that are registered in any European country will not be able to change the region settings.

[near ember]

😫

[night cloak]

ok thx

[near ember]

Please do something! My friend told me to ask here and my issue will be resolved. @cyan citrus

[cyan citrus]

There is nothing we can do to help you, @near ember. As you have already been answered, please avoid being persistent.

[near ember]

Thanks!

[little imp]

Hello, please help me accidentally changed the server of Europe to the server of North America it became impossible to play ms is very large how to fix it not to play for 60 days

[cyan citrus]

You're welcome!

[cyan citrus]

If you have recently changed your server, you will need to wait for the 60 days cool-down to be over to change your server again. There is no other way.

[little imp]

The server is not working at all, it is now only to delete the game

[autumn kiln]

Hello there! You can ban this player SAM『òó, he cheated me on 360 uc

Please

[winged quest]

Blocked

Why?

#questions Why?

[cyan citrus]

Please change your game language to English and share another screenshot, @winged quest.

[cyan citrus]

Could you please elaborate?

[autumn kiln]

This person cheated, wrote that he would send me uc, I threw off his popularity by spending uc, and he blocked me

What should I do?

And you can get compensation?

[void rivet]

Mate, there is NO WAY they can give you UC by just giving him popularity and also remember report if you see some chat like "10 bikes for 360 uc"

[cyan citrus]

The only recommended way to purchase UC is through available payment options in the game or through https://www.pubgmobile.com/pay. It is your own responsibility to not believe such scam attempts and report the players directly through the in-game report feature or the customer service.

[night cloak]

Lol imagine falling for uc scams in the in-game chat.
BTW I just had request timeout yet again. Also solo matching on na is taking Hella long.

[autumn kiln]

But he could have thrown it through midasbye

Website Pubg

[autumn kiln]

Is it possible to throw him a ban?

[void rivet]

No, only mute

[cyan citrus]

You can report such players through the available in-game report feature or use the report feature for world chat. Appropriate action will be taken after the verification of the violation.

[night cloak]

mmm i do all. @cyan citrus

but i can’t join

[night cloak]

Sorry but most of any case the in-game support is inefficient because you never get through the automated messages to someone actually available for chat support maybe yall should implement an real-time live chat which would be really useful.

[cyan citrus]

Matchmaking is not much we can help with as it depends on player activity, the server you are playing on and the perspective/ game mode. Please try to play in the theme gameplay and you may have better luck finding matches more quickly or you can try to switch to unranked. For the request timeout issue, please mention your country and the device you are using.

[night cloak]

Too bad never been like that in the beginning but ok

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time as the customer service receives an enormous number of requests every day.

[night cloak]

Germany and galaxy a70

[cyan citrus]

Have you tried to change your DNS settings?

[night cloak]

one second

[cyan citrus]

For how long have you been facing this issue? Did you install the game recently?

[night cloak]

To save recourse right.

[night cloak]

I've had this issue many seasons ago too not just now since I started playing again a week ago its always been like that

[cyan citrus]

This issue mostly happens when you have an unstable internet connection, @night cloak. Make sure that you do not have anything taking the internet in the background or try to pause the resources being downloaded. Also, reset your device network settings through Settings > General management > Reset > Reset Network Settings. Reboot your device and see if it will make any difference.

[languid whale]

Plz help to solve this: my friend and I was playing last night smurfing, and the smurf was banned for 10 yrs WITHOUT hacking(the reason was aimbot, maybe we killed too much), and this morning the main account was banned because teaming up with cheaters.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @languid whale.

[night cloak]

Well there are no disturbances that can slower my connection which is 4gwifi hybrid I live alone and it's only me using said connection. I assume I will have to type in the password after connection setting reset?

[cyan citrus]

Yes.

[night cloak]

Alright then.
Thank you for your patience quendi.

[cyan citrus]

No problem and you are welcome!

[night cloak]

@cyan citrus i change my dns. I need to reinstall pubg?

[cyan citrus]

No, just reboot the device and try to play again, @night cloak.

[night cloak]

ok

Hello one question how can i find registration date of my account
Because my account is not linked to that google play account anymore 🤔

[cyan citrus]

It is up to you to find it out, @night cloak. All I can suggest is to look for the registration date in one the linked social media accounts.

[night cloak]

hello @lime juniper ineed help

@cyan citrus lmao answer with 0 help

[graceful onyx]

I got banned for nothing, my User ID: 51741790786 ; Device: IPad Pro ; network: wifi,country: Canada

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful onyx.

[night cloak]

@green agate @celest shadow @cyan citrus help me

@cyan citrus i can’t join bruh

i change all

reset too

[celest shadow]

How can we help you?

[night cloak]

bro my pubg downloading stuck at 37 %

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Where are you downloading the game from?

[night cloak]

from gameloop

@celest shadow

hello

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[night cloak]

where can from i download pubg

[celest shadow]

If you are using a PC, GameLoop is the only recommended emulator. Otherwise, you can download PUBG MOBILE on your mobile device through the Google Play Store or AppStore.

[clear berry]

Wait did tier restrictions start again? Lol just asking

[craggy gyro]

Is it possible to block someone even though they aren’t in my friend list? They just keep friend requesting me

[cyan citrus]

Tier restrictions are already in place, @clear berry. Bronze–Platinum, Gold–Conqueror.

[cyan citrus]

There is an option to block players in the message board of the popularity section. Other than that, you can only block players that are your friends through the chat feature. You can provide your feedback regarding this through #old.

[craggy gyro]

no other way?

[cyan citrus]

Not at the moment, @craggy gyro.

[craggy gyro]

👍

[night cloak]

I logged out of your account and when I tried to log in again I got this error please help me my user id for the game is 5313196475 my e-mail address is [e-mail]

[sullen rain]

What’s the message of that Error saying..?

[night cloak]

In order to do this, you need to connect a mobile phone number!

[wet sky]

please help me, I am not receiving a verification code to bind my phone number

[cyan citrus]

Please make sure that you have entered the correct phone number, @wet sky. Also, there is a daily limit to receive the verification codes. Try to use an old code or try again after 24 hours. If the issue persists, please reach out to the customer service in-game for further assistance.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @polar willow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar willow]

@lime juniper I mentioned this person which is in support team from pubgm offical.my question why my channel got terminated and he is not answering anyone form 2days why.igot 10 strikes on shot title fastest 1v3.i m not using any hack and they think that it's hack and gave me strike and my channel got terminated.

[cyan citrus]

You will get a reply in due time, @polar willow. Please wait patiently.

[polar willow]

How much time it will take@cyan citrus can u mention

[storm locust]

isn't it a good idea for the Ban department team to buy the hacks themselves so they have more idea how to make more strong anticheat'

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @polar willow. We may otherwise have to mute you.

[night cloak]

Can someone unbind my battlegrounds mobile India ID without any reason battlegrounds ban my ID

[cobalt mural]

?

[storm flume]

Please do not use languages other than English, @cobalt mural. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[cobalt mural]

hello what to do do not go into pubg through vk writes authorization error



[cyan citrus]

What is the issue you are facing when trying to log into your account, @cobalt mural? Also, mention the device you are using.

[cobalt mural]

I can’t log in to the binding account through VK I go in, I write an authorization error for the Android device, the brand of the phone is Xiaomi 11T

[cyan citrus]

What is your country, @cobalt mural?

[cobalt mural]

Russia

[cyan citrus]

Please try to change your DNS settings and see if it will make any difference, @cobalt mural. Refer to #faq sub point 4.3 for further instructions. If the issue persists, contact the customer service in-game for further assistance.

[night cloak]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[vale grove]

@night cloak Please state your issue

[gleaming marten]

can i have to know what the reson of ban

[night cloak]

@vale grove My Pubg account was hacked and I lost it( stolen)

[compact oar]

Please contact customer service in-game for further assistance. @night cloak

[night cloak]

@compact oar Thank you!

[compact oar]

Players that have a history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message

[boreal holly]

@polar marsh @vale grove Hello. I can't sign in to my email account. After entering the mail and password, a verification code comes, but after entering it, secondary verification still comes through the phone number. The phone number is no longer available. And yet I can't log into my account. Please fix the issue. I contacted the support department within the game. But so far there is no answer. Help with solving the problem.

[vale grove]

@boreal holly You should keep backup of the codes.

for further assistance contact in-game customer service

[boreal holly]

I have contacted but still no response.

[night cloak]

@polar marsh hello. I have a problem logging in. I'm trying to log in to the game through the Vkontakte platform, does not write a server authentication error, login error. through google play, it turned out the first time. I tried to do everything that is written in the faq, but nothing has changed

[vale grove]

@boreal holly because customer support receive enormous messages daily there may be delayed response.

[night cloak]

такая же история

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[boreal holly]

Understood, I'll wait for an answer. Thank you. Is there any way to contact support via email?

[gleaming marten]

why i can not found it

[junior birch]

#news message

[cyan citrus]

What is your country, @night cloak and @night cloak?

[night cloak]

i can’t join too

[night cloak]

russia

[cyan citrus]

Are you facing the same issue on all login methods or just VK, @night cloak?

[gleaming marten]

When will it come back again?

[night cloak]

into the pubg system itself

@cyan citrus I can log in with mail, facebook but I can't log in with VK

My friends and myself we did what you said but nothing works

Maybe Bug

[wanton mist]

Hi, why I can’t by subscribe prime plus ?

[cyan citrus]

Got it! Please try to do a routine repair of the game from login menu, change your DNS settings and see if it will make any difference. Refer to #faq sub point 4.3 for further instructions on how to change your DNS settings. If the issue persists, please reach out to the customer service in-game for further assistance.

[gleaming marten]

When will it come back again?

[cyan citrus]

Please change your game language and share another screenshot of the issue you are facing.

[wanton mist]

Okay

[cyan citrus]

Please reach out to the customer service for further assistance.

[gleaming marten]

@cyan citrus

[cyan citrus]

No information regarding this, @gleaming marten.

[night cloak]

I'm waiting for a response from support, but can't I speed up the process? there are no possible reasons

[cyan citrus]

A delayed response can be expected as the customer service receives an enormous number of requests every day, @night cloak. Please wait patiently.

[night cloak]

@cyan citrus Don’t work

4.3 dont work too

[cyan citrus]

As mentioned earlier, contact the customer service for further assistance, @night cloak.

[lavish mountain]

How can i change region from turkey to morocco ?!

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Well, I wrote but they didn’t do anything to me

[cyan citrus]

Where do you reside?

[wanton mist]

"Mobile pay sister is not available, please try later. " but I am trying 5 days

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wanton mist]

*sistem

[storm flume]

Please contact the customer service for further assistance, @wanton mist. Refer to subpoint 5.4 in #faq for further information.

[lavish mountain]

Im in Europe italy exactly

[cyan citrus]

You cannot change your country to somewhere where you are not actually located, @lavish mountain.

[lavish mountain]

But all my friends they live here in italy and Belgium and they have no region they can change only the flag they don’t have region options

[night cloak]

@cyan citrus I think there is nothing to fix with VK because I did everything you said and nothing works. I did everything you say, nothing works! And it's been like this for 7-6 hours.

fix it

[cyan citrus]

Other than the customer service, you can also report the issue through #old and include the following details, @night cloak, @night cloak and @night cloak.

Numeric User Identification
Device
Network
Country
Screenshot/Video.

[night cloak]

no problem

[lavish mountain]

I cant change it to other region

[night cloak]

ok

[lavish mountain]

But all my friends they live here in italy and Belgium and they have no region they can change only the flag they don’t have region options

[cyan citrus]

You cannot change it to somewhere where you are not actually located. Please refer to my previous response again.

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[lavish mountain]

Ok how i can change to italy region

[cyan citrus]

You can change your region through your in-game Basic settings, @lavish mountain.

[odd fog]

I can't log in to my pubg mobile account. vk authorization

[flint bane]

Sir I have problem with my account plz solve this I am a fair player. Please Unfreeze my account.
Account Id: 5599139410
Account Name: Çùtièpìe

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint bane.

[night cloak]

Hello again.
I just reported a veteran for getting afk and disconnect. He or she also had less to none attitude and shouldn't be in the veteran thingy at all.
Who ever will play with luvit4u next good luck...

[worthy panther]

Customer service in game is automated and they don’t have any solution to my problem. My email is not receiving the verification code I need to log in. I need to speak to a human, not a robot.

[vale grove]

@worthy panther we don't provide support to account related issues here, please continue with customer support

[night cloak]

Customer service in-game is none existent lol

[worthy panther]

Customer support is automated and doesn’t have a solution to my problem

Is there another way to contact them?

[sick shale]

You should contact the customer service in-game for account related issues, such issues cannot be handled through the community in any way.

[worthy panther]

i've tried but the customer service in game is just a loop of automated responses, i never get the option to send an email or contact a support rep.

[median holly]

Hey there, I have been top 500 for the last 2 days in NA duos even before reset and for some reason I haven’t been conqueror. I don’t know what’s going on. I should be conqueror right now but it’s not showing… I think my rank is glitched. This isn’t the first time I have been conq, but first time dealing with this type of problem. Please help me out. Third time posting this for some type of help.

ID- 511403129
Device- IPhone 12
Country- United States of America

[cyan citrus]

Please reach out to the customer service in-game for further assistance with this, @median holly.

[median holly]

I did that already, it’s a reoccurring of responses.

[cyan citrus]

What do you mean by that, @median holly? Could you please elaborate?

[median holly]

The responses from the in game customer support aren’t indicating what I can do to help resolve this problem.

[cyan citrus]

What response did you get from the customer service, @median holly? Could you share a screenshot?

[median holly]

Those two were the responses

[cyan citrus]

Can you share a screenshot of your in-game basic settings, @median holly?

[cyan citrus]

Got it! As you are not unranked and you are already in the top 500 ranking, I cannot think of any profound reason as why you did not get the Conqueror rank, @median holly. The only reason I can think of is that you may have been got out of top 500 rankings after the rankings were reset. Please try again after 00:20 UTC and make sure that you are among top 500 players in your server. If the issue still persists, contact the customer service again and explain your issue in a detailed manner and attach a video recording as well.

[median holly]

Alright I’ll give it a go again today. Currently top 202 and in reset in 6 hours. Thanks Quendi

[full compass]

If you own an item in the RP crate will you get it again?

Like duplicate

[spiral prairie]

no, I just can't get into the highlights of the pubg image

[lost viper]

@median holly

All the best mate

[spiral prairie]

I can’t post an image in bright moments in pubg, does anyone know why and how to fix it?

Who is the support here? I can’t post an image in bright moments in pubg, does anyone know why and how to fix it?

[cyan citrus]

You're welcome!

[spiral prairie]

Who is the support here? I can’t post an image in bright moments in pubg, does anyone know why and how to fix it?

[storm flume]

Please do not use languages other than English, @undone narwhal. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[undone narwhal]

Can’t login via VK

[storm flume]

Please contact the customer service for further assistance, @undone narwhal. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Yes, you can get the duplicate items in the RP crates.

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot.

[spiral prairie]

I'm trying to post an image in bright moments in pubg, but it's only loading, but nothing happens and the image doesn't upload

[cyan citrus]

Please share a video recording of the issue, @spiral prairie.

[cyan citrus]

It may be a bug, @spiral prairie. Can you try to restart your game one time?

[spiral prairie]

restarted and reinstalled but didn't help

[cyan citrus]

Please submit a report of the issue through #old in compliance with the channel's pinned instructions, @spiral prairie.

[lapis garnet]

How to solve this problem ? (Rus как решить эту проблему ?)

[cyan citrus]

Please submit a report of the issue through #old in compliance with the channel's pinned instructions or contact the customer service in-game for further assistance, @lapis garnet.

[glossy forge]

@cyan citrus i cannot change my number all step are tick but i am not receiving code on my new number

[cyan citrus]

There is a daily limit to receive the verification codes, @glossy forge. Try to use an old code you may have received or try again after 24 hours. If the issue persists, please contact the customer service in-game for further assistance.

[glossy forge]

@cyan citrus i tried so may times

[cyan citrus]

We unfortunately will not be able to help you through the community with account related issues, @glossy forge.

[night cloak]

After how many hours will it be fixed so that people with VK can enter the game?

[granite mural]

hey PUBG M support i need a small favour some one hacked my account and linked his goggle on my account some how i managed to recover my account but his goggle was linked in my account plz help me to remove the goggle link@green agate

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @granite mural. Refer to subpoint 5.4 in #faq for further information.

[granite mural]

@green agate

[green agate]

We cannot help you with this through the community, please refer to the bot's message for how to properly solve your issue.

[steep pine]

Emilia character event first face was ended when the second event was started date and time of new event

[novel grotto]

How do i know when i get unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @novel grotto.

[quasi anchor]

@cyan citrus is pubg gonna bring back some m4 skins spin?

[cyan citrus]

No information regarding this, @quasi anchor. Please keep an eye on #news and social media handles of the game.

[quasi anchor]

Tnx

[winged palm]

i have lost my phone number so i want to unlink my phone number

please help

[quick valve]

Help please

😫

😭

Acess in emulator gameloop

[valid olive]

What happened I can not log in to my account via vk, I tried on another account too, but there also does not want to, what to do?

[storm flume]

Please contact the customer service for further assistance, @valid olive. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quick valve.

[storm flume]

Please contact the customer service for further assistance, @winged palm. Refer to subpoint 5.4 in #faq for further information.

[versed inlet]

can anyone tell me how many day need by Tencent support to check details that i send to them to know that it is my account

[sick shale]

More than 30 days.

[versed inlet]

😥😥

or 3 days

[hoary pond]

I need help someone get into my account and linked a phone number to it and now I can not log in to my account anymore, can someone help me, please?

[cyan citrus]

It is your own responsibility to safeguard your login information. For further assistance with this, please reach out to the customer service in-game.

[storm flume]

Please contact the customer service for further assistance, @hoary pond. Refer to subpoint 5.4 in #faq for further information.

[versed inlet]

me too ihave same problem

[hoary pond]

there is no one here to help us, I asked this question before and no one care

[cyan citrus]

We unfortunately will not be able to help you with account related issues through the community, @hoary pond and @versed inlet. Please continue with the customer service.

[versed inlet]

iam sad

[hoary pond]

they never replay to us

I need someone to help me

[cyan citrus]

A delayed response can be expected as they receive enormous number of requests every day, so please wait patiently, @hoary pond. There is nothing we can do to help you with your account through here.

[dire mortar]

Hi. I need support. I want to change region. But do I have to write a number? Is it possible to change the region without using a number?

[cyan citrus]

If it is asking you add a phone number, you will need to do it before you can change your region, @dire mortar.

[olive bay]

Welcome to the great PUBG Mobile game. My account has been hacked and the account hacker has violated the rules. Please reduce the dairy period or I will retire PUBG Mobile, unfortunately 😭

[cyan citrus]

Is your account suspended, @olive bay?

[dire mortar]

Well, I will ask one more question, if my account is linked to another country number, can I still change the region? But it's not the region number I switched to

[olive bay]

Yes, my account is 3 months

[cyan citrus]

You can only change the region to somewhere where you are actually located.

[cyan citrus]

Share a screenshot, please.

[dire mortar]

Thanks 🙏☺️

[cyan citrus]

You're welcome!

[olive bay]

Ok, give me a minute, please

[olive bay]

Please reply as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive bay.

[unkempt coral]

when are you supporting 90 fps in snapdragon 8 Gen 1 processor?

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[mystic kayak]

Hi there, was wandering wouldn't this affect anything if I delete them?

[sick shale]

Yes, as it is recommended to be deleted.

[warped cliff]

Hello. My account was blocked, although I did not use anything. Please review the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped cliff.

[violet yew]

When you block a player on pubg mobile does it block them from sending ?popularity

[vale grove]

@violet yew yes

[violet yew]

Thank you 🙏🏼

[vale grove]

@mystic kayak You will be required to download the resources again then.

[sacred compass]

Hi @polar marsh i would like to know how to process account recovery. Many thanks

[storm flume]

Please contact the customer service for further assistance, @sacred compass. Refer to subpoint 5.4 in #faq for further information.

[sacred compass]

Thank you

[winter meadow]

Hi i need your support guys 🥺

[scarlet drift]

Can anyone help me with this error message

[compact oar]

Contact customer service in-game for further assistance.

[green agate]

What exactly is the issue here? Please refrain from advertising in incorrect channels.

[wide dove]

Hello PUBG MOBILE you have to collaborate with Dr. Stranger madness in mirror world because there is so many outfits and there outfits are awesome.
Please mark and think abou its

[green agate]

Feel free to put this into #old channel or suggest this inside of the game so that the team can see it.

[odd scarab]

Hi there
At the beginning, I wish everyone who reads this message the best of health and safety
Problem: The specifications of my device are very high, which is the galaxy s22 ultra processor, exynos 2200. The maximum frame rate of the phone is 120 fps at 4k resolution as shown in the video.
The problem I'm facing is that I can only play at 30 fps and the resolution is very low.
Knowing that the same phone, S22 Ultra, with the processor version of Snapdragon, works with very good quality. Because of this problem, I can't play anymore until it is resolved, so please explain the reason or tell me if there is a solution
My basic information:
Device: samsung galaxy s22 ultra
ID : 5374269728
Network: WiFi
Country: Belgium

[wide dove]

I have also that issue
My device have 6 GB RAM AND 128 STORAGE
BUT I ALSO HAVE TO PLAY IN HD with high lag

My device name is Samsung F22
RAM 6
STORAGE 128

[echo meteor]

guys help me I get a server authorization error. Login errorI have already done everything, no one helps and the support service does not respond

Help me!!!

Help me!!

Device:Samsung a51

What

?

Help me

Aaaa

[vale grove]

@echo meteor
Are you trying to login using VK?

[echo meteor]

Yes

[vale grove]

You from Russia?

[echo meteor]

Yes

[vale grove]

@echo meteor This is the Knwn issue. and will be fixed soon.

[compact oar]

If you do not have a 60 FPS option in the game, it is possible that the device does not have the required specifications to support that option or the game has not yet been optimized for that. You may submit a report regarding this through #old in compliance with the channel's pinned instructions.

[compact oar]

A delayed response can be expected as they receive an enormous number of requests every day,Please wait patiently.

[proven mantle]

Hello can anyone help me?
"Sound Bug"
I hear sound from everywhere in tdm and classic.
Version:KR

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @proven mantle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night vale]

Hello

Help me please

[compact oar]

Please contact customer service in-game for further assistance.

[crisp pelican]

Hello, I have a problem with the game. Can I put it here?

[celest shadow]

How can we help you?

[crisp pelican]

My account was hacked and I got it back. When I logged in I was surprised that it was blocked. I charge every season.
He has many outfits. This season's prizes will be lost. What is the solution How can I communicate with the administration please 🌹

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp pelican.

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[crystal jay]

Hello as ive preciously purchased unknown cash from your authorized partner which is Midasbuy. And the purchased uc successfully credited into my account but I’m not able to use them to on lucky draws and new contents in pubg mobile it keep Says “failed to pay with tokens” please fix it as soon as possible so I can use my purchased uc and reload more
Thank you id 5165635039

Payment failed. Please try again later.35,117 uc!

[night cloak]

help and support release date ?

51247797698
I can’t log in VK
Iphone 11
Spain - In the game with the flag of turkey

[queen geyser]

https://vk.com/id163923042

[grand flame]

Hello, I ran into this problem yesterday. I thought everything would be fine in the morning ... But still this mistake. help me please.

https://vk.com/kyle_na_capture

[vale grove]

@night cloak Are you currently in Russia?

[night cloak]

yeah

[celest shadow]

Please submit a report regarding this in #old, @night cloak and @grand flame.

[shell sedge]

What is carding uc??

[night cloak]

ok thx

[celest shadow]

This is an illegal activity that is against PUBG MOBILE's terms of service.

[shell sedge]

Then Why PUBG is not banning those people

[celest shadow]

Feel free to use the in-game report feature to report them.

You may report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[wet sky]

Help me please

[celest shadow]

How can we help you?

[wet sky]

What should I do if I do not receive a code to bind a phone number

[celest shadow]

Please wait 24 hours and try again. If you still did not receive a verification code, please contact the customer service for further assistance.

[wet sky]

and which tabs to go to support, otherwise only the bot answers and closes the dialogue itself

[wet sky]

answer the last question please

[celest shadow]

Refer to subpoint 5.4 in #faq for further information on how to contact the customer service.

[wet sky]

Thanks

[grand flame]

I hope today I will solve this problem. I bought a royal pass

[grim vine]

I got this set : flamewraith set but I didn't get emote of this set, it show the emote in the shop section.

[honest slate]

You'll have to use 1 more token to redeem the emote, Emote is separate.

[storm flume]

Please do not use languages other than English, @viral sable. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hybrid edge]

Hello

[rugged ginkgo]

Hello, I went to play the first map in the metro, the piano, my Internet disappeared and I was thrown out of the rink, then I returned the Internet, but I had to restart the game. When I entered the inventory, my entire display was gone, including weapons and armor. I ask you to return all the things that were lost due to an error. (On the first map, weapons and armor should not disappear)

[steel lava]

no code coming to phone number

[flat meteor]

Bruh are they gonna fix kill message delays or not?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @flat meteor. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @rugged ginkgo @steel lava. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @hybrid edge. Remember to read through #faq before asking questions in the support channels.

[hybrid edge]

I win I phone 13 in golden moon trueser event not send me pubg mobile

[steel lava]

I've been waiting for the code for 50 days, aren't you ashamed?

[echo meteor]

I have not been helped what to do?

Help!

[night cloak]

help and support release date ?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @hybrid edge. We may otherwise have to mute you.

[celest shadow]

How can we help you?

[celest shadow]

It will be unavailable for a while. Feel free to keep an eye on #news.

[echo meteor]

server authorization error.Login error

[celest shadow]

What is your login method?

[feral spoke]

Hello admin

Mod

[celest shadow]

Hello, how can we help you?

[feral spoke]

I want bonus challenge vouchers for free

[echo meteor]

VK

[night cloak]

@celest shadow After how many hours / days will the entrance through VK be restored?

[celest shadow]

We are unfortunately unable to assist you with this.

[celest shadow]

Feel free to submit a report regarding this issue in #old.

[echo meteor]

Ok

[feral spoke]

How long will it take for the bonus challenge to subside?

[celest shadow]

We cannot provide you with an estimated time at the moment, but the community team has been notified of this issue. Thank you for informing us.

[celest shadow]

No information in this regard.

[night cloak]

okay good. damn it's boring already

[feral spoke]

Listen to old Irangal, come back, you know something

Erangel!

@celest shadow ?

[celest shadow]

We do not have any information regarding this.

[mystic heath]

hello, I have one big problem with my account, I can’t enter the game from the game mail and through the number, I lost my mail and number help me plz

[cyan citrus]

It is your own responsibility to safeguard your login information, @mystic heath. For further assistance with this, you may try to contact the customer service in-game.

[mystic heath]

I tried to contact support but there was no such topic that the game mail or phone was lost

[cyan citrus]

We unfortunately will not be able to help you with that through the community, @mystic heath. As mentioned earlier, it is your responsibility to safeguard your login information.

[mystic heath]

this can happen due to the fact that the sim card is inactive or has served its time and mail the same way, it just disappeared and the sim card does not answer calls or anything by the way at all

[cyan citrus]

We unfortunately will not be able to help you any further with this, @mystic heath. The only way you can seek help is through the customer service. Your other option is to create a new account and continue playing the game.

[echo meteor]

I have problems, no one can help me

server authorization error.Login error

Developers do not respond, only the bot writes what to do?

guys?

👍

[obsidian turret]

My game account has been stolen and the link has been canceled and I have proof that the account is mine from purchases and the account it was linked to 5195289884 and I have old videos proving ownership of the account please help and this email [e-mail]

‏‎لقد تم سرقة حساب اللعبة الخاص بي وتم إلغاء الربط ولدي ما يثبت أن الحساب ملكي من عمليات الشراء والحساب الذي كان مربوط به 5195289884 ولدي فيديوهات قديمة تثبت ملكية الحساب الرجاء المساعده وهذه الايميل [e-mail]

[storm flume]

Please do not use languages other than English, @obsidian turret. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

What is your country?

[echo meteor]

Russia

[cyan citrus]

Please submit a report of the issue through #old and include the following details, @echo meteor.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[echo meteor]

Man I sent

no one answers

I wrote to the post office

[spiral lodge]

Hi! I need help! I can't connect with twitter on my pubgmobile account. Authorization revocked error

I already uninstalled the app and reinstalled it but it still doesn't work.

[native crest]

Hi , the game keep crashes suddenly without any reasons .. I deleted the game because of the files problem and downloaded it again but i still have the same problem .. 🫤 , any help ?

[compact oar]

Please perform a routine repair from the login menu and see if it makes any difference and restart your device.

[native crest]

I did that

I'll try again ty 🫡

[echo meteor]

RIP

your account and mine

why can't anyone help

[compact oar]

Please mention the device you are using.

[spiral lodge]

iphone 12 promax

[high jungle]

My account got banned for no reason, and I didn't do this hack, my account violated the rules of PUBG MOBILE

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high jungle.