questions

[cyan citrus]

If your account has been compromised, please reach out to the customer service for further assistance.

No information regarding this. As mentioned earlier, feel free to contact the customer service should you require any further assistance.

[lone plover]

🥺 @cyan citrus ok thanks

[cyan citrus]

You're welcome, @lone plover!

[regal tree]

I login through mobile number but this option not showing

[cyan citrus]

Which option, @regal tree?

[north wigeon]

Plz fix rank crown join with ace conqeror not gold with connqnoer this very bad

[cyan citrus]

You may provide your feedback regarding tier restrictions through #old, @north wigeon.

[candid snow]

REMOVE THE GAME IMMEDIATELY

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @candid snow. Remember to read through #faq before asking questions in the support channels.

[torn gate]

my pubg id not showing help an support

why?

any one can help me out

[cyan citrus]

It is not necessary, @torn gate. Are you facing any issues?

[torn gate]

yes i some one linked email

i want to reoprt

[storm flume]

Please contact the customer service for further assistance, @torn gate. Refer to subpoint 5.4 in #faq for further information.

[vague flame]

Hellllp someone i need help quick it wont last very long

https://vm.tiktok.com/ZMLKST2xp/

Please devs

Find this guys username

He is live streaming his hacks

I cant see his name

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @vague flame.

[torn gate]

how to increase merit from 0

i cant play even in solo match

[vagrant tulip]

Why can't you play solo?

[torn gate]

when ever i start insufficient merit

😑

[vagrant tulip]

Can you record a short video?

[torn gate]

yes

[floral spindle]

unranked classics, livik, wait until last 10 alive, eat a grenage, rinse repeat.

[wheat crystal]

Hello. May i know what are the 4mb update is all about?

[cyan citrus]

No information regarding that yet.

[wheat crystal]

I see

[harsh forum]

5731641409 İD , GENCO23 OyuncunuzDear PUBG MOBILE Team, My PUBG account, which I actively use and love to play Pubg Mobile, was unfairly banned for 10 years banned 05.20.2022 at 21.30. .I Opened Live Broadcasts on Many Platforms and Introduced the Game to People. Also, I had a great fight as a detective in the fight against cheating in the game. .I have never violated any unethical behavior or community rules. I think my account has been unfairly closed. I would like to request that my 5731641409 ID Genco23 account be reactivated after the necessary investigation and I wish you a good work.

.Account Owner Mr. Harun

5731641409 ID , Your GENCO23 Player

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh forum.

[torn gate]

appaliing means?

some one linked my pubg account avia email when i repport to help and service they rejected my appeal and now th option of help an support is invisible how can i unlink that email

[storm flume]

Please contact the customer service for further assistance, @torn gate. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Very bad.

[tight jay]

Hello i need help regarding growing pack, my friend purchased it yesterday in Pakistan region and didn’t get his UC back after purchasing it

[cyan citrus]

Please ask him to share a screenshot of the growing pack event menu, @tight jay.

[night cloak]

Hello what are those red coins or whatever you get after each match and where can you actually redeem them

[cyan citrus]

They are for the Evangelion Discovery event, @night cloak. You can get maximum of 130 points every day and unlock different rewards.

[night cloak]

Oh ok and are those rewards permanent or time limited

This is what I got btw it's the beginner exclusive thingy instead of that specific event button hiw or where else can I open it and I'm playing from Germany btw

[cyan citrus]

Some rewards are permanent while main rewards of the event are time-limited that you can later upgrade to permanent, @night cloak.Please refer to the event rules for more information.

[cyan citrus]

Hold your thumb on events and scroll right or left to check different available events.

[lime juniper]

How may we be of assistance?

[night cloak]

Ok thank you quendi

[cyan citrus]

You're welcome!

[storm flume]

Please do not use languages other than English, @radiant mortar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[radiant mortar]

My account has been stolen

[storm flume]

Please contact the customer service for further assistance, @radiant mortar. Refer to subpoint 5.4 in #faq for further information.

[signal grove]

Giving configs

Please do something

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @signal grove.

[regal oriole]

Guys, is there a way I can access my PUBGM account? I am from India so cannot download the game from AppStore, only BGMI (Indian version) but my account’s worth a lot.

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @regal oriole.

[tight jay]

Ok

[regal oriole]

I know I can’t get the account over to the Indian Version anymore. Just wanted to check if there is something else

[cyan citrus]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India, @regal oriole.

[regal oriole]

My account was on the global English version. So that means my account is still safe right? Even though I cannot access it since I cannot download that one on my mobile anymore.

[cyan citrus]

Why would it not be safe, @regal oriole?

[regal oriole]

Just making sure.
Thanks for confirming

[tight jay]

Pls check now

[crisp venture]

@tight jay we got scamed people who has already brought it are enjoying 350gems🔥

[cyan citrus]

He should have got the same amount of UC (400) as a return after making the successful purchase, @tight jay. However If the player believes that the UC did not return to his account, he may contact the customer service in-game for further assistance.

[tight jay]

Yes he got 350 actually, it was a glitch yesterday through which he received it but didn’t get his uc back

[tight jay]

Have contacted it too. Thanks

[crisp venture]

@tight jay lol are you sure he didn’t get uc back😂

@tight jay even you didn’t got uc after buying this ?

[tight jay]

Nooo☹️

[tight jay]

I didn’t purchase as it wasn’t in my regionn

[fading wharf]

If the apple id and phone is changed after initial pubg download date is there any other way to find out about the download date and first purchase receipt

[worn fossil]

My pubg account take a ban Unfair and need to solve this problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worn fossil.

[crisp venture]

@fading wharf no if you remember the apple id in which first you installed pubg then you can contact apple support and ask them the first payment receipt and pubg installed date.Even when my account was hacked I didn’t had the same iphone but i was having my old apple id so I contacted apple support and asked them my payment receipt and exact installation date and they really helped me and today i am enjoying my account ♥️

[fading wharf]

Hopefully i can get that info

[crisp venture]

@fading wharf then you cant because registration date and first purchase receipt is most be provided to pubg customer support to investigate the owner of the account and if you are unable then they wont.By chance if you came to know your registration date then you need to provide the first payment receipt of your account to them

[fading wharf]

Is the first payment receipt means that when the account was downloaded or when the account was installed

I mean made a purchase of uc

[torn gate]

any one can unlink email paid? i got hacked my account

pubg is not helping

[fading wharf]

How did u ask them or tell them

Did u call them or ? Or email or chat

Can you please elaborate

[calm mango]

how to fix region unranked i get only server ranked but not for my region?

[night cloak]

I was afk for 15 seconds before my friends started the game

And I couldn’t even play anymore

But I lost all my equipment

🤦🏻‍♂️

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @night cloak.

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @torn gate.

Please provide an image of the issue you are facing, @calm mango.

[calm mango]

this is the issue my friend make 7 wins he can see him in the ranked

me always unranked

and i play on emulator

[cyan citrus]

You do not have enough wins to be in the top 100, @calm mango.

[calm mango]

in the server i see my rank

and another issue no option to change region

on setting

[cyan citrus]

The regional rankings are different from the server rankings, @calm mango. You will only be ranked if you are in the top 100 in any of the statistical category.

[calm mango]

oh alright

and how to know my ranked on my country only?

[cyan citrus]

Here as shown in your own screenshot.

[calm mango]

not he show me only vietnam i dont live in vietnam lol

and how to fix change region setting not appear in setting please?

[cyan citrus]

It depends on the region/country you have selected in the game.

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[calm mango]

i dont live in european continent but in mauritius island near africa

[cyan citrus]

It does not matter where you live or where you are actually located, @calm mango. Once you have selected one of the European country in the game, you cannot change it again.

[calm mango]

oh its is bot posible a person who work in pubg change or contact a customer directly to change that becoz i never know before 😔😣

not*

[cyan citrus]

This is a legislation issue and not something customer service can help you with, @calm mango.

[calm mango]

oh this is sad

very sad becoz i want only change the region lol

[cyan citrus]

That is unfortunately not possible, @calm mango. Please feel free to use #chat channel for further discussions and come back again should you require assistance regarding something else.

[calm mango]

ok thanx you so much for reply god bless u for help i will come back if i need help

[cyan citrus]

You're most welcome!

[tribal needle]

Hello, I need help. I wrote to support in the game, but i didn't receive an answer that helped me. I want to regain access to my account.

I bought a new phone due to a breakdown my last phone and could not recover mail from my account. How can I regain access to my account? Can you help me on the discrod server or is it better to email the developers? Sorry for my not good English)

[storm flume]

Please contact the customer service for further assistance, @tribal needle. Refer to subpoint 5.4 in #faq for further information.

[calm mango]

i come again lol
can i get conqueror with survival ranking ?

if im in the top 100??

[tribal needle]

I already wrote there about a million times, but the AI ​​​​could not give me any intelligible help, since I have proof of my ownership of the account.

@junior birch

[covert remnant]

@tribal needle You will need to recover access to at least one of the login methods.

[covert remnant]

No.

[tribal needle]

I'm treed this, but the confirmation code is not sent to the mail

Is there any other way to recover my account. Maybe write to the mail and ask for help there (in case I enter a wrong login.)?

[candid coyote]

Log in with another social media

Twitter or Facebook

[sturdy agate]

Hacker with unlimited health too lol

Do I put this here or?

[twin pilot]

How to fix this glitch ???...metro

Night scope not working and I can see players under water

[feral forge]

This is a bug in the Arena map that the user is stuck inside the block.

[feral forge]

Please perform a routine repair from the login menu. To perform a routine repair, you must first log out. The repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.

[twin pilot]

I tried it before

I have this problem from season 5 in metro

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @twin pilot. You can also submit a report in #old in compliance with the channel's pinned instructions.

[novel grotto]

Is there a way i can find out which of my friends or the player who was cheating?

[storm flume]

Please contact the customer service for further assistance, @novel grotto. Refer to subpoint 5.4 in #faq for further information.

[safe hill]

Hi, I’m tryna reach conqueror in solo and I find a lot of teamers, I’m here just Couse I want to know if there is any way to ban them, the report didn’t work as it said to me that they wasn’t doing anything wrong

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @safe hill. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tiny rampart]

Appearently saying “English eu rank” in a lfg chat is spreading ads and illegal information. Like I just wanna play the game.

[jolly kettle]

Hey Support , I Just have small question when FOG of War System will be really implemented ?, we are not enjoying the game at moment and time bcuz of the number of cheaters ! 😢 on PUBGM @lime juniper specially on Emulator.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @jolly kettle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[empty juniper]

Hi supporting guys plz I need help in keymapping issue in emulator can you help me for this issue 🙏🙏

[jade nest]

Gameloop emulator?

[compact oar]

We only provide community support for mobile platform. We cannot help much players that are using emulators.

[light quail]

anyone know why matchmaking is taking so long?

[compact oar]

Matchmaking issue is not much we can help with. This totally depends on players' activity and the server/game mode you are playing in. You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[sturdy agate]

But they would also not die?

[feral forge]

I encountered this glitch myself, and yes.

[sturdy agate]

Ohh

Hope it gets fixed then 👍

[light quail]

ty for nothing i guess.

[severe orchid]

@feral forge
My account got banned without cheating, please check it out

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe orchid.

[obsidian path]

Is there the Live Fast by alan walker music in pubg mobile which was earlier available 2 years ago? Can I get that song as a lobby music ?

[obsidian path]

Mods ???

[astral charm]

hello i got banned for no reason. please look into this. I play honestly, without anything, I go in the next morning and I can’t go to the subway. I play PUBG on my phone. please give an answer for what banned and for how long

[polar marsh]

Please refer to the private message from @polar marsh for further information, @astral charm.

[willow lagoon]

How can i ask in middle east and north africa server??

[covert remnant]

@willow lagoon The link is in #735483472432594994 3.1.

[willow lagoon]

Can u send me it here

Cause can't find it

Please❤️

[river granite]

When is PUBG fixing the metro issue where people are getting the message unable to enter metro royale because of beta testing

[safe agate]

Helo

[storm flume]

Please refer to this channel's pinned messages for further information, @river granite:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[compact oar]

Hello! How can we help you?

[compact oar]

https://docs.google.com/document/u/0/d/1ZOMWQy3q4rkmVUctzbPdiH23jEhCmMsobAg_7sNcmnI/mobilebasic.

[radiant mortar]

I lost my account

[brazen cradle]

Hello, Could you please elaborate the issue ?

[radiant mortar]

My account has been hacked

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[radiant mortar]

I can't access my account so can't talk to customer service

[brazen cradle]

On your logging screen, there’s a “HELP” button on the top right corner of your screen. You can access through there. Be sure to select the right prompts and explain in detail what the issue is.

[mild socket]

i have been out for along time in pubg and now that i've return i have experiencing difficulty on matching in game.. what should be the problem in my account?

[brazen cradle]

There is no issue with your account. What device do you use ?

[mild socket]

emulator sir @brazen cradle

i cant play normal but on rank games cant find match

[brazen cradle]

Since there is a less player base with emulators, the match making may take longer than expected. The game is best experienced in mobile devices.

[mild socket]

they said disable laguage but i already do that in unrank i go there fast no fix for that @brazen cradle ?

[brazen cradle]

Disabling all preferences will give you a wider selection of players which would make your match making more effective. But, at any given time the duration it takes for a successful matchmaking depends on the number of players playing with emulator at that given time. Unfortunately, there isn’t much we can do regarding this issue.

[soft sparrow]

Why the game doesn't support 90+hz for A53?

[brazen cradle]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6

[soft sparrow]

Alright will do

[brazen cradle]

👍

[brazen cradle]

Appreciate it

[left jungle]

I didn't get points

[brazen cradle]

May be rating protection was active and your negative points were neutralised.

[left jungle]

I don't have any negative points

[brazen cradle]

It’s possible to get 0 points in a match.

[left jungle]

After a long match, the number of enemies is 0 points, thank you, Pubg 🙃

[low heath]

I need server middle east

I have a problem

<@&481161015728406538>

<@&639889499718942720>

[compact oar]

You may refer to #735483472432594994 sub point 3.1 for regional communities to seek help in your native language.

[woeful narwhal]

I won the 600 balance from Ramadan team challenge event on 7.4.2022 but reward can't receive

[lone kelp]

Anyone still facing resources problem like me?

[smoky frigate]

I was having a problem to connect through ingame voice with my teammate at the time when we were playing yesterday. I was having a issue to talk with my teammate. Since Huawei nova 7i doesn't have google play service, I thought that the issue that I was facing while talking with my friend in the game was a issue related to not having google play service. Subsequently, I learned that most Huawei users are using GSPACE application for using google play service. I installed the latest GSPACE application from Huawei appgallery than and wanted to install pubg mobile inside GSPACE for using the advantages of google play service. When I tried to login into my pubg mobile account, it showed me a message what I have attached to this mail with a screenshot. After that, I thought that I am going to lose my account due to the new update of pubg mobile security.

Therefore, I uninstalled the GSPACE application immediately and installed the PUBG MOBILE application from Huawei appgallery again. After completing the installation process, I tried to login again, however I received the same message repeatedly. I could not login to my pubg mobile account anymore from than.

Is there any solution for this issue?

#questions

This screenshot is referring to the current status of my account in the Ban Records in PUBG MOBILE. It says that the current status of my account is normal yet I can't login to my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky frigate.

[lone kelp]

Guys did anyone find solution to fix resources issue?

Please help me 🫠🫠

[storm flume]

Please contact the customer service for further assistance, @woeful narwhal. Refer to subpoint 5.4 in #faq for further information.

[compact oar]

Could you please share a screenshot or video recording?

[lone kelp]

https://drive.google.com/drive/folders/10MoYWHW2Kih_sc4soLE-2xYtrHz92IV1

I have downloaded all files but I still cannot fix it

[compact oar]

Please perform a routine repair from the login menu and see if it makes any difference.

[lone kelp]

I did everything I swear, and I performed a factory reset for my phone and still have this issue!!

My device is Red magic 6 pro

Even my another phone have the same issue,its Huawei Mate 10 pro

Is this issue on Android devises only?

[true birch]

Hi my device supports 60fps but my game can only support Ultra.

[compact oar]

Are you using wifi or mobile data for downloading resources?

[lone kelp]

WiFi

[covert remnant]

What device is it? Can you share a screenshot of your graphics settings?

[compact oar]

Check your network connection and try downloading resources with mobile data and see if it makes any difference.

[lone kelp]

Okay I will

[true birch]

Realme 8 Pro

[covert remnant]

Realme 8 pro does not support 60 fps.

A device needs at least Adreno 630 or equivalent graphics processor to get 60 fps.

[night cloak]

hello, I need to speak with a PUBG manager, because my account has been hacked, otherwise I would have to go and file a complaint with the High Court of Europe against PUBG and the person who hacked my account.

[compact oar]

Please contact customer service in-game for further assistance and please be advised that it is your own responsibility to safeguard your login information.

[night cloak]

I tried to contact them except that they tell me that the account does not belong to me, of course it is my responsibility to secure my account, but their responsibility to make change requests when it is only our account is no longer secure

[lone kelp]

Hello, I tried to download files with mobile data and its the same issu.. even my friend have the same issue and wondering why !!

Its very annoying problem 😩 😫

[compact oar]

You may submit a report about this through #old in compliance with the channel’s pinned instructions.

[lone kelp]

I did that and now I'm waiting

[compact oar]

We unfortunately will not be able to help you with account related issues. Please continue with customer service in-game for further assistance.

[night cloak]

unfortunately I tried except that as indicated above, he refuses to help me with all the evidence that I have in my possession, that's why I come back here, I either need an email address or speak with a game manager. thank you

[compact oar]

You can send an email to [e-mail].

[coarse ocean]

Still the glitch remains

[cunning knoll]

Why I got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning knoll.

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @coarse ocean.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @glossy sluice. We may otherwise have to mute you.

[maiden oxide]

I can't play metro

Why

[storm flume]

Please refer to this channel's pinned messages for further information, @maiden oxide:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[maiden oxide]

What ?

[maiden oxide]

i want to play now

I want to play pubg metro

My friend can play

[maiden oxide]

Why is can't play ??

[brazen cradle]

Please refer to the response you have recieved.

[novel harbor]

why does metro royale always say feature is still in beta its been 1 week since metro royale was released

[storm flume]

Please refer to this channel's pinned messages for further information, @novel harbor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[weary barn]

Help me,
I forget my linked email? Any solution

[brazen cradle]

Did you link any social media to the account ?

[weary barn]

Yes Twitter

[brazen cradle]

Do you have issues logging in ?

[versed inlet]

any body can solve this issue

[weary barn]

Currently no issues.But if Twitter got ban in our region ( as in past) . i tried my all email but end with creating new account.

[brazen cradle]

What exactly is the issue ?

[versed inlet]

i cant log in

when i log in pubg give me this message

[storm flume]

Please contact the customer service for further assistance, @versed inlet. Refer to subpoint 5.4 in #faq for further information.

[versed inlet]

please help me

[brazen cradle]

Did you link you rphone number to your account ?

[versed inlet]

yes

and unlik it

unlink

it isn't my number

[brazen cradle]

The best way to deal with this issue is to contact customer support.

[versed inlet]

how to contact to him

where are you gooo

[brazen cradle]

Click on the "Help" that you see on the top right hand side of the login screen. It is visibile in the screen shot you shared.

[versed inlet]

okey i make it

the robot end conversation

[brazen cradle]

Explain in detail what the issue is in many words as possible. @versed inlet

[versed inlet]

he didn't let me to talk

i can't write anything

[brazen cradle]

Unfortunately , the community support team is not equipped to deal with account related issue.

Your best bet is to contact in game customer support. @versed inlet

[versed inlet]

and icant send photos to them

okey

[brazen cradle]

You will be to in the next step. Type OK and proceed with the conversation.

[versed inlet]

my final exam tomorrow and iwant roplay pubg

😩

[brazen cradle]

Kindly concentrate on your exams first.

[versed inlet]

tell me press where

[vagrant tulip]

Top right corner

[versed inlet]

what should I do next

next

[vagrant tulip]

No, they didn't help

[brazen cradle]

Click on "No, They didn't help"

[placid carbon]

hello

can i contact a support here

[brazen cradle]

You cannot contact support here. But, Some issues can get help from here.

[versed inlet]

next

[brazen cradle]

What are the other options ?

if there is not other option

go back to the previous option and choose how to change my login phone number

[placid carbon]

i see , where can i contact he support ?
because my region my account region is middle east ,
and recently i just moved to asia indonesia, i want to change to asia region , but it said i need 13 day to change , can help ?

[still ivy]

hello my account was hacked

I applied to the in-game customer service, she said she had forwarded it to her team.

My account was closed for 60 days by hacker

how can i see my customer care message my account is blocked i cant see it

[maiden oxide]

hmmm

some one is ben me i pubg

Someone is ben me in pubg

[versed inlet]

any body tell me what I do next

[iron pike]

today's device login limit reached msg appears and cannot log into game. any solution? @lime juniper @cyan citrus

[vagrant tulip]

Wait for 24 hours

[vagrant tulip]

Choose that you can login

[vagrant tulip]

You need to wait for the cooldown.

[vagrant tulip]

Once your account ban duration ends you may resume containing the customer support.

Note: Account security is the player responsibility.

[vagrant tulip]

Sorry could you elaborate?

[versed inlet]

robot end conversation

[still ivy]

Hello, 7-8 people are entering my account, they will be banned again when the ban is removed.

[placid carbon]

is there no other way? i already move to asia for long term due from my father work

[vagrant tulip]

Make another conversation and on the step where it say's that you can login or not choose that you can login, Once you reach the final step semd them a screenshot of the issue and a little explanation.

[vagrant tulip]

That's your responsibility.

[maiden oxide]

Who is ben my acc

??

[vagrant tulip]

No.

[vagrant tulip]

What do you mean? Please use proper English.

[versed inlet]

i cant sennnnnd photoooo

[vagrant tulip]

You will be able to send photos in the last step.

[vagrant tulip]

@versed inlet Were you able to contact the support?

[versed inlet]

no

[vagrant tulip]

Did you do as i told you above?

[fading wharf]

Support keep asking registration date and first purchase screen shot How can I get that if I change apple id and phone after first purchase and date of install

Or is there anything else I can tell then

[vagrant tulip]

The requirements has been changed you're now able to provide either registration date or the link date for the account your using to login through.

[fading wharf]

I did tell them that too

But they keep asking registrations date

[vagrant tulip]

Can you try contacting them now ?

[fading wharf]

What should i tell them

I did yesterday

Should i do now

[vagrant tulip]

Try now

[fading wharf]

Ok

[vagrant tulip]

Let me know if need help with the process.

[fading wharf]

U did help me last time I am still back and forth with them

I provided everything they asked and they keep asking me registration date and initial purchase receipts

Thats why I haven’t got my hacked account back

[vagrant tulip]

The requirements has been changed today so check it and let me know.

[fading wharf]

Whats the easy way to find out email linked date

? Or apple id linked date

[vagrant tulip]

What is the link you're trying to remove and the link that you're logged in with?

[fading wharf]

I am trying to remove phone number and two step verification

He hacked and added two step verification and phone number I can still get inside ( upto two step messages) from twitters, apple id and email code

[vagrant tulip]

To confirm you're able to login inti your account?

[fading wharf]

I can log in but due to two step verification i cant pass this screen

[still ivy]

Will support help come again?

[vagrant tulip]

I see. Click on the X button on the top right corner, and click on the customer support at the top right corner. Do not login into another account.

[fading wharf]

I am but they keep sending me this message

[vagrant tulip]

Show me

[fading wharf]

Again and again

Yesterday

[vagrant tulip]

Did you close this conversation with them ?

[fading wharf]

No

Should i close

And restart new one

[vagrant tulip]

If you have the link date of the account you're trying to login with then yes.

[fading wharf]

Yes i do have linked email log im date because i search when was first time I received them in my email

Isn’t that the date we are looking for

[past crescent]

hello why i dont get the tokens i've won 2 games in a row with 5-6 kills but i didn't get tokens

[vagrant tulip]

The date you linked the email into your account.

[celest shadow]

There is a daily limit of 130 points.

[fading wharf]

But to get linked date I need to receive the code right

[fading wharf]

What else other way you can verify that

How can i get the date of twitters or email linked or apple id linked

[vagrant tulip]

Yes, you can search up for the oldest email sent by pubgm to link your email.

[fading wharf]

I did that

In the new email

[vagrant tulip]

It's the email you're using to login right ?

[fading wharf]

Oh no i did try with apple id 🤦‍♂️

So try with email and exit and try to talk with them?

[vagrant tulip]

Yes, and use the date of the oldest mail. Hopefully it's the correct date.

[twilit girder]

Hey everyone..
Is this a known issue? Sometimes I kill the enemy but it doesn’t count in the results..?

[fading wharf]

They still ask for first purchase receipts

How can i get that

They are so much bs if I dont have old apple account or old phone access how can i get that

[vagrant tulip]

Currently as I've checked no, but they may ask you for other verifications.

[fading wharf]

They do not required old ( first) screenshot right?

But they asking me 3 months old receipts

[vagrant tulip]

As I've checked now, they don't.

[fading wharf]

If I have not made purchases in 3 months last purchase was on nov 21

Should i send that

[vagrant tulip]

You should ask them.

[lament quest]

My 3rd link mail issue

[vagrant tulip]

Sorry what ?

[vagrant tulip]

Can you further explain your issue?

Don't come then.

Did you register?

[lament quest]

I forget my 3rd link mail address

[compact oar]

No problem.

[vagrant tulip]

Remember it or use the platform recovery tools they offer. That's not something we can help you with.

[lament quest]

I have all social link
I can't link my number link
I forget my 3rd link mail address

U can't help me?
@vagrant tulip

[vagrant tulip]

Nope

You can use login through your social media

[lament quest]

I have all document
I will share with you
U can't help me?

[vagrant tulip]

Nope

We are just players like you here. We are unable to provide any technical support.

[lament quest]

Who help me?

[vagrant tulip]

Only the Customer support In-game.

[lament quest]

@compact oar

You help me?

[fading wharf]

Bro he already said that they are just here to narrow down the issue they are bot affiliated with game

Game

Why u asking individual mod again and again

[covert remnant]

@lament quest Unfortunately, emails cannot be unlinked if you forgot/do not have access to it.

[compact oar]

You will be assigned to a team that needs a backup player.

[lament quest]

Thanks

[night cloak]

Hello PUBG mobile team , Someone hacked my account and banned my account for 10 year on 09/12/2021 . I haven't done any thing wrong and I used a lot of UC to make my PUBG account professional . Now The hacker got his goal and levied my account now please unban my account and I will connect my phone number for second vitrification . I hope you do something better for me . Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fading wharf]

@vagrant tulip what are the requirements that have to unlink phone number this time

[vagrant tulip]

Same

Your registration date or the link registration date you're using to login

That's if it's hacked

[fading wharf]

Even though I provide all info she said this

Only thing i dont have was first purchase receipts

[flat flame]

please how to keep spectate in rooms like this
because every time some one die i go back to the top again

[tropic herald]

Please can you tell that does Samsung galaxy S21 plus support 90 FPS as it is not mentioned in pinned message @covert remnant

[covert remnant]

@tropic herald It is not available for S21 yet.

[velvet loom]

I want to report an account with violations

[sick shale]

Use the report feature in their profile.

[lilac roost]

Please help me, I have already been banned from Metro Royal 2 times and I can't understand why, since the reason for the ban was not sent to the game mail and just to the mail, too, help contact support or find out the reason for the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lilac roost.

[velvet loom]

in discord ?

[sick shale]

Do you want to report violations here in this server?

[velvet loom]

No, in pubg mobile

[sick shale]

You can use the report feature in their in-game profile.

[velvet loom]

I have pictures

[sick shale]

May I ask what's the violation?

[velvet loom]

hacker use

[sick shale]

We do not accept screenshots as evidence for cheating behavior. Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, . This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[velvet loom]

What about the videos?

[swift heron]

Anyone please tell me who solve my pubg acc issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @swift heron. Remember to read through #faq before asking questions in the support channels.

[inland zenith]

What the hell?

[desert quail]

I have a problem with secondary verification via my phone number that the code does not reach. I contacted the technical support inside the game and my problem has not been resolved so far

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference.

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[inland zenith]

Your standard answer about standard repairs hasn't helped once since pubg mobile was launched.

[desert quail]

I waited for 10 days and I did not receive the secondary verification on my phone number and not the email

[junior birch]

Please try reinstalling the game.

[junior birch]

You may continue with the in-game customer service as we cannot assist you any further regarding this.

[desert quail]

I have re-installed the game and also updated my device solutions and so far the verification code has not arrived

[storm flume]

Please contact the customer service for further assistance, @desert quail. Refer to subpoint 5.4 in #faq for further information.

[desert quail]

Thank you, but I did not find a solution from technical or technical support or you have

[shell musk]

Can any share PUBGM partner application forum please #questions

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @shell musk.

[cyan citrus]

We unfortunately will not be able to help you with account related issues through the community.

[shell musk]

Can you share the link of application forum of PUBGM vip

[cyan citrus]

Please refer to the Community section under Roles in #735483472432594994 for more information, @shell musk.

[peak marten]

So it is not possible to change country/region even if someone has left europe to settle in canada?

[limpid mist]

Hello @brazen cradle @cyan citrus my friend's phone specifications are capable of allowing him to play pubg in extreme frame rate quality (60FPS) however , everytime he manages to enable 60fps feature in game a pop-up message appeares saying "this feature will be available in your device soon" it's been months and yet he can only play in 40fps , will he ever be able to play in 60fps with his current phone??

[cyan citrus]

If you have selected or changed your country/region to a European country in the game, you will not be able to change your region again.

[cyan citrus]

What is the device he is using?

[limpid mist]

Infinix note 10 pro

[cyan citrus]

It is possible that the device does meet the requirements or the game has not yet been optimized to provide the required frame rate option. Feel free to provide your feedback regarding this through #old in compliance with the channel's pinned instructions, @limpid mist.

[limpid mist]

Will do that, thank you

[cyan citrus]

You're welcome!

[eager crag]

@cyan citrus when will the footsteps glitch be fixed??

It’s just ruining the game

Audio is so bad

[cyan citrus]

Please add more details about the issue you are facing or share a video recording, @eager crag.

[eager crag]

When a player jumps and punches in mid air, the enemy won’t be able to hear footsteps or see.

And the ultra audio- u can’t hear weapons being shot sometimes and u can’t hear cars sometimes

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @eager crag. You can also submit a report in #old in compliance with the channel's pinned instructions.

[smoky crest]

I want to change my region

[cyan citrus]

You can do it through your in-game basic settings, @smoky crest. Are you facing any issues?

[smoky crest]

I live in uk

There is no option

[willow dock]

After reaching lvl 5 wish opened 200 crates and still didnt get the item. Is that thing working or broken

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @smoky crest. Please be advised this depends on the region/country you have selected in the game and not where you are actually located.

[smoky crest]

But i’m am moving to uae

[cyan citrus]

Having an increased wish level increases your chances of getting the wish item, but it will not be guaranteed.

[cyan citrus]

Refer to my previous response again.

[smoky crest]

I want my bubai region

[cyan citrus]

You cannot change your region, @smoky crest. Please refer to my previous response again.

[sick shale]

You can submit a report here: https://bit.ly/3uDSJZv.

[night cloak]

Please ban these players..... 1 shot full lvl 6 ... killed my whole squad. Its just f stupid

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[olive osprey]

Good morning, today I had problems with my pubg mobile account where I get information that I have been banned for 10 years.
Yesterday I had problems with my internet where it disconnected and connected at the end of a game, it disconnected and I no longer played again and today I came in and got that ban message.
thanks my game id is 5999749360 thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive osprey.

[coarse ocean]

I play BGMI, Is it okay to get the support team here?

[narrow steeple]

Hi . I have a problem with the update 8 days ago the secondary verification did not reach my phone, what should I do?

[fresh cedar]

Hello! In march my account has been banned for the reason that I played on emulator with an older version. But since April 2021, I only played on iPad and nothing else. Most surely my account has been hacked. But can’t Find the hacker🥲Now when I try to log in, everything is changed. I was logged with twitter, it unlinked me out of the twitter. I had linked with email, and as well, it doesn’t work no more. Really don’t know What to do.

[compact oar]

Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[narrow steeple]

I tried a lot and waited a lot more than this time that I mentioned and also contacted support and did not get an answer! I am a professional player and I have world championships and this caused me many problems!

[hidden holly]

I need someone in KRJP server

I want to ask some questions

[storm flume]

Please contact the customer service for further assistance, @fresh cedar. Refer to subpoint 5.4 in #faq for further information.

[compact oar]

A delayed response from customer service can be expected due to enormous number of requests every day.

[compact oar]

How can we help you?

[hidden holly]

I want to know the rankings

[tender fjord]

Why the high sound effects same with the ultra ?

[abstract saffron]

Does redmagic 7 pro support 90 FPS in graphics settings?

[storm flume]

Please refer to this channel's pinned messages for further information, @abstract saffron:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tender fjord. You can also submit a report in #old in compliance with the channel's pinned instructions.

[outer whale]

ID: 5256989485
Nickname: t1ge1
Link: Facebook

Hello. I would like to update the information on my account.

The situation is that about probably already a year ago, they blocked my account in Pubg Mobile and did not explain the reason for the blocking. There was no malware or cheats on the account, I did not use game malfunctions, and treated teammates with respect.

I would like to clarify whether it is possible to unblock my account in the game, or at least clarify the reason for its blocking. The account is very old, I've been playing your game since launch to this day, but I'd really like to get my account back in your game.

It's just a shame that for such a long time they can not help me figure out this situation. I love your game very much and would like to continue playing it with my old account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @outer whale.

[tribal needle]

hello, can you give me official PUBG mobile support email?

[celest shadow]

[e-mail]

[tribal needle]

thx

[tribal needle]

How long will it take for me to receive an answer?

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @tribal needle.

[celest schooner]

Help me pls. Metro Royale ❤️

[storm flume]

Please refer to this channel's pinned messages for further information, @celest schooner:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest schooner]

Mobile

Help

I don't speak English

[coarse ocean]

I've issues regarding arena matches - TDM WAREHOUSE /HANGAR / GUNGAME /RUINS / DOWNTOWN / ASSAULT

whenever I enter in a match my character holds selected lodouts with only 40 bullets in primary and secondary weapon (pistol) for the whole match, even I got killed while running (when the death replay appears it shows that you were shot by this enemy and that enemy is standing in his house)... I've tried to do a routine repair and a reinstallation of the game..
Device- MI10t
Country-India
Network - Wifi
Id-5213341697

[glacial nest]

Why doesn't my kills count in region inspite of being in diamond tier?

[rapid pilot]

الوو

[storm flume]

Please do not use languages other than English, @rapid pilot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please share a screenshot of your regional rankings.

[cyan citrus]

Please refer to the pinned message for more information: #questions message.

[cyan citrus]

Is it same for other statistical categories?

[glacial nest]

No

[cyan citrus]

I'm asking about the regional rankings, @glacial nest.

[cyan citrus]

Please share a video recording of the issue you are facing.

[storm flume]

Please do not use languages other than English, @glossy trench. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glacial nest]

Wdym? I couldn't understand.

[coarse ocean]

Can u please tag the channel name where I could share the video

[pliant wave]

Hi, I get Banned from ( Crew Challenge ) and i don't know What's the reasson, and how to unban my account

[cyan citrus]

There are 12 different statistical categories. Are you facing the same issue in all of them?

[cyan citrus]

You can share it here.

[coarse ocean]

It's showing Size too large !

[cyan citrus]

Please share a screenshot of the issue you are facing.

[cyan citrus]

Feel free to upload it to YouTube and share the link instead.

[coarse ocean]

Okay, will dm u the link

[cyan citrus]

You can send it here, @coarse ocean.

[glacial nest]

Yes. I checked and itz the same.

[cyan citrus]

Have you recently changed your region, @glacial nest?

[glacial nest]

No, I did not change my region.

[cyan citrus]

Were you ranked before, @glacial nest? For how long have you been facing this issue?

[limpid crest]

Hello, I accidentally changed the region before the update. Now I can't return the region Russia

[glacial nest]

My account was banned for 10 yrs in the beginning of last season. I sent an email to pubg mobile and after verification, my account was unbanned after 4days and I received a compensation for for my account being frozen. Ever since it was unbanned, my kills aren't getting counted.

[storm flume]

Please contact the customer service for further assistance, @glacial nest. Refer to subpoint 5.4 in #faq for further information.

[glacial nest]

Yes, I was in all the other seasons.

[cyan citrus]

Please contact the customer service, @glacial nest.

[glacial nest]

I tried, it they are of no help.

[cyan citrus]

You may also submit a report of the issue through #old in compliance with the channel's pinned instructions, @glacial nest.

[glacial nest]

Ok, I will do tat

[cyan citrus]

We unfortunately will not be able to help you much through the community when it comes to account related issues. Hope you understand.

[cyan citrus]

You have already been answered, @celest schooner. Please avoid repeating the same question.

[twilit umbra]

How can I now how many uc I have to pay ,the support in the game said nothing I don’t know how many uc I have to pay because I can’t play in scuad I have to pay the uc

[storm flume]

Please do not use languages other than English, @limpid crest. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[limpid crest]

Please help. I changed the region by accident and now I can't get my region back

[steep pine]

My friend already unblock me but why this message is appearing

[limpid crest]

Please help. I changed the region by accident and now I can't get my region back

@cyan citrus Please help. I changed the region by accident and now I can't get my region back

[cyan citrus]

You will need to wait for the cool-down to be over to change your region again, @limpid crest.

[cyan citrus]

Is that message from your side or your friend's side?

[steep pine]

@cyan citrus from friend side

[limpid crest]

@cyan citrus But there is no countdown of days and there is no region tab

[cyan citrus]

Block your friend and unblock him again.

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent. Please be advised this depends on the region/country you have selected in the game and not where you are actually located.

[twilit umbra]

Can u help to know how many uc I have to pay ?i don’t know

[cyan citrus]

Please add more details about the issue you're facing or share a screenshot, @twilit umbra.

[steep pine]

@cyan citrus thanku it work ♥️

[limpid crest]

@cyan citrus I created an account in Russia, but accidentally changed the region to France. How to return the region to Russia? The account was created in Russia.

[cyan citrus]

You're welcome, @steep pine!

[cyan citrus]

You cannot change it again. Refer to my previous response again.

[twilit umbra]

I don’t know how many uc I have to pay because was a long time ago I do that

[limpid crest]

@cyan citrus You wrote that it is not possible to change the region if it was created in Europe. But I created an account in Russia

[cyan citrus]

You changed your region to France. It means you cannot change it again, @limpid crest. Please refer to my previous response more carefully.

[cyan citrus]

If you have made illegal or unofficial purchases in the past and if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game.

[limpid crest]

@cyan citrus Can't the developers do anything about it? After all, I just made a mistake in the region

[twilit umbra]

Was legal by midas buy and my mom do a refound and I don’t how many uc are I wanna pay

[cyan citrus]

No, they put this restriction in the first place. Also, this is legislation issue and not something customer service can help you with.

[cyan citrus]

You can ask your mother how much refund she did or contact the customer service. We unfortunately will not be able to help you any further with this.

[twilit umbra]

And in the game they don’t said how many uc 😦 my mom she don’t know because was along time ago but thanks for you time

[glossy trench]

I have problem

[cyan citrus]

Are you saying that you made the successful purchase but you did not get the purchased item, @glossy trench?

[glossy trench]

Yes

[cyan citrus]

Can you try to restart your game, @glossy trench?

[glossy trench]

I did it

[cyan citrus]

Can you share a screenshot of your Prime Plus menu, @glossy trench?

[glossy trench]

1 munit

I have recording

I can send

[cyan citrus]

For some cases, it may take some time for the purchased item to be delivered to your account, @glossy trench. However, if you do not receive it in a reasonable time span, please reach out to the customer service in-game for further assistance and make sure that you include all the details including the video recording.

[glossy trench]

I contacted customer service inside the game, but I did not find anyone to answer me

[cyan citrus]

A delayed response can be expected due to enormous number of requests the customer service receives every day, @glossy trench. Please wait patiently until they get back to you.

[glossy trench]

Ok

[pearl kernel]

Hi, is this normal ? Anyone has the same ? If not how to fix this, avoid it taking that much of storage

Thank you

[vague flame]

Its usually around 8 gigs i use to have the same issue on my ipad where updates would add additional storage and increase the file size but when i deleted and redownloaded the game with the update the file small was smaller

[pearl kernel]

Thank you !

[elder arch]

My account was hacked and the hacker entered through the internal link and then linked his phone number and created the secondary verification and deleted my device so that I can not login again from any other link .. I want to unlink the phone number and mail as soon as possible before he unlinks the social media accounts from my account

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[elder arch]

I did not receive any noticeable help through the technical support within the game and I resorted to you, and I can provide you with all the information necessary to prove the ownership of my account if you want

[tender widget]

is there anywhere, where i can find like the balance changes?

[cyan citrus]

Please be advised that we only provide community support through this platform and will not be able to help you with compromised accounts in any way.

[cyan citrus]

Could you please elaborate?

[tender widget]

like when they change the damage on the weapon, or changing things about the weapons in general

[cyan citrus]

This is the information provided in the patch notes: https://pubgmobile.live/patchnotes, @tender widget.

[tender widget]

ok thanks

[cyan citrus]

You're welcome!

[tulip basalt]

Hi

[cyan citrus]

Hello! How can we help you, @tulip basalt?

[elder arch]

So how do I contact a tag service other than the in-game?

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @elder arch.

[twilit umbra]

I wanna see videos about banned hackers

[steep pine]

I don't understand why this happen in game while playing and in lobby some time gun was gltich and not pick up by player

[safe knoll]

there is mot of cheaters i report them but no one was banned all use the memory hackers cheat ( algerian, egyptian, turkish ) so please find a solution for this hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @safe knoll. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tribal vault]

Hello, my account was blocked for changing game data, but I didn’t do anything like that, how can I unban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tribal vault.

[vale wedge]

Any update about 90fpm with redmagic 7?

[storm flume]

Please refer to this channel's pinned messages for further information, @vale wedge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fading wharf]

Whats information are required to provide

For getting hacked account ( phone number) removed from account

[storm flume]

Please contact the customer service for further assistance, @fading wharf. Refer to subpoint 5.4 in #faq for further information.

[eternal crown]

Hello, today I was playing with friends in PUBG Metro and got banned under the pretext of "playing with a cheater". I categorically deny this, and ask you to unban my account by reviewing all the data, history and logs of my account. This is very important, just ban in a game in which you invest a lot of time and effort! Please review as soon as possible and reply.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal crown.

[night cloak]

Hello. My UID is “5315355950”. The third link and social media were hacked some time ago. Before my id was hacked all things seemed like normal and region option change was available but after hacker hacked my id and i recovered it region option and third link option gone missing. Looking forward for your replies

[hallow hedge]

Hello , the help and support option is not there anymore , is it permanently removed ?

[cyan citrus]

Please refer to #news for more information, @hallow hedge.

[maiden brook]

Hi, my account is hacked and the hacker changed the email, what can we do about it??

[steel trellis]

Good evening, I changed the region from Europe to North America and my rating has dropped. There was diamond 1, and now bronze 3. Although somewhere it shows a diamond, and somewhere it's bronze.

[merry bolt]

Türk yokmu

[storm flume]

Please do not use languages other than English, @merry bolt. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[merry bolt]

Hesabkmi çaldılar

😫

[humble hull]

Hello, my account has been hacked and all the internal links have been changed. Who can help me please?

[sullen rain]

Ahhh, I forgot to tell you that this company never retrieves any lost or stolen accounts due to the fact that they gain more funds off by letting them creating a new one, it doesn’t matter how much money you spent on that account either.

Neither the Staff here will be helping you nor the ingame fake Customer service I’m afraid.

Best of luck 🤞

[compact oar]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[compact oar]

Please contact customer service in-game for further assistance.

[coarse ocean]

Please reply to this !

[compact oar]

We provide community support only for the global English version of PUBG MOBILE here.

[coarse ocean]

Okay

[winged turret]

Could someone help me

[night cloak]

@compact oar hello I want to ask if the missing instagram content is automatically detected by the BanPan team? Can the detected content come back again? How?

[compact oar]

How can we help you?

[winged turret]

Someone stole my account

[compact oar]

Do you want to report online cheating content?

[storm flume]

Please contact the customer service for further assistance, @winged turret. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

No, my friends instagram account was report by PUBG Mobile. Can he get back about his account?

[compact oar]

He should send his concern in #copyright.

[night cloak]

Ok thank you

[opaque grotto]

مرحبا شركه ببجي موبايل لقد تم حظر حسابي 10 سنوات بدون اي سبب او انتهاك اي من اسباب الغش ارجو منكم مراجعه حسابي لانني متاكد انني لم انتهك اي من القواعد المخالفه للعب وهذا هو الذي جعلني اتواصل مع الدعم اكثر من مره و من المستحيل ان اقوم باي شي مخالف للعب لاني قمت بصرف اموال علي حسابي و من المستحيل ان اقوم باي انتهاك ارجو من الدعم مراجعه حسابي يدويا اكثر من مره لانني اثق في الدعم الخاص بالشركه وانهم يقومون بمجهود كبير لمساعده لاعبي ببجي موبايل هذا هو معرف اللعب الخاص بي ( هنا اكتب الايدي ) و هذا هو اسمي في اللعب ( هنا اكتب اسمك في اللعبه ) ارجو منكم مراجعه حسابي وشكرا مقدما .5854961290 ATR savaşcI

[storm flume]

Please do not use languages other than English, @opaque grotto. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steel trellis]

Good evening, I changed the region from Europe to North America and my rating has dropped. There was diamond 1, and now bronze 3. Although somewhere it shows a diamond, and somewhere it's bronze.

[night cloak]

I was playing solo and teamup players are coming pla ban them I'd - 51522112632

[compact oar]

As you have recently changed your server, Your rank will be reset according to your new server. However, in your profile, it will still show your highest rank.

[covert remnant]

Please make sure to report them from the end screen.

[night cloak]

Pls ban them😭

I reported them as well

They ruined more than 16 players game

[steel trellis]

Can you give me back the region? 60 days is so long to wait.

Somehow the motivation to play disappeared because of this (

[compact oar]

Unfortunately, you will have to wait for 60 day's to be able to change it again.

[night cloak]

Pls take action give them 10 years ban 😭😭

[steel trellis]

Terrible, all right. Such nonsense, to be honest, why no one warns about it

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[compact oar]

Becareful next time.

[steel trellis]

I know about it, they don't write that the rating is canceled.

[lone kelp]

When pubg will solve resources issue!!

Its now 2 week sinse the update and the issue not fixed yet 😅!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning cape.

[night cloak]

Help my account was hacked and I don’t know how to get it back

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

My account was hacked and you guys are doing nothing to help

[woeful kite]

My friend uses electronic triggers that turns single shot weapons into automatics like Mini 14 and SKS.. should I report him? Or it's Ok? because if it's ok to use. I'll buy one lol

[night cloak]

Trash Game I have a video also but 🗑️

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @woeful kite @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[chrome swallow]

How to solve

[storm flume]

Please contact the customer service for further assistance, @chrome swallow. Refer to subpoint 5.4 in #faq for further information.

[compact oar]

Please contact the customer service for further assistance,refer to subpoint 5.4 in #faq for further information.

[gritty wedge]

Hello my name is NCŪLŪA9ND8K the game has been banned wthowtd warming and withoet cause and l have not violated the terms and conditions of the game and hope that my account will be returned and Solve the problem

This is my account ID 5243364734 Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty wedge.

[sacred jolt]

Greetings. What to do if return tokens are missing? It is possible to return them somehow, there were about 170 of them, I saved up on purpose, since I had already bought everything for them.
ID: 51568570159

[brazen cradle]

They are missing from the inventory ?

[sacred jolt]

no tokens in inventory

[brazen cradle]

I understand you collected the token. And after a while you don’t see them in the inventory ?

[sacred jolt]

Yes

[brazen cradle]

Did you download all the resource packs after the update ?

[wispy kernel]

Hello
how are you guys
I am in the Kingdom of Saudi Arabia and I use the game PUBG with a GameLoop emulator
But I have a problem since last month and I can’t enter the matches in the dual mode and even in the team mode, the waiting time is very long, sometimes reaching 15 minutes and it does not enter me into the matches even though I use the Europe server

Do you have a solution to this problem?
Thank you

[woeful narwhal]

I won the 600 balance from Ramadan team challenge event on 7.4.2022 but reward can't receive

[autumn condor]

Kindly fix delay in knock or kill status pubg mobile

[muted osprey]

This crossbow temporary or permanent?!

[sacred jolt]

yes, downloaded all resources. In my invitation tab, where the store for tokens, is also 0.

[brazen cradle]

Unfortunately there isn’t much we can do regarding this issue. The matchmaking time depends on the number of people trying to play with the emulator at a given time in the area. Turning off the preferences would help you with better match making.

[brazen cradle]

Leave a report in #old

[brazen cradle]

If it doesn’t show a temporary time limit in it. It is most probably permanent. Kindly re check before you make the purchase.

[brazen cradle]

I understand. Leave a report in #old

[brazen cradle]

Kindly leave your feed backs in #old

[muted osprey]

OK thanks.

[iron pond]

Hello, I've the last version of the game and while im trying to open my account on laptop it tells me " account has been logged in with a newer version of the game " and my version is [ 2.0.0.16283 ] but when i checked the game on my brother PC i found different version [ 2.0.0.16308 ], can anyone help me because i cant login my account? and i removed all game and temp and redownloaded it and same problem, and now i removed all emoulator and contacted emoulator support and they dont know how to solve the problem and said its from game so pls if anyone can help me as fast as pls do that..

[brazen cradle]

You are welcome

[brazen cradle]

I am guessing you are playing in Gameloop. ?

[iron pond]

yes you're right

[brazen cradle]

Did you try re downloading through Gameloop ?

[iron pond]

i removed all emoulator i swear and downloaded it again

and removed game 2 times before redownload emoulator

[brazen cradle]

You are doing this through Gameloop , yes ?

[iron pond]

yes

this is from my bro PC look at version

this is my laptop and have another version, idk how!

[iron pond]

although of all of that my brother dont have last version of emoulator and have this ver of game

[brazen cradle]

I understand. Did you try explain to the game loop support saying that when you download you are downloading a different version Instead of the new version ?

[iron pond]

im trying since 3 hours to fix this problem i swear and cant log in

[iron pond]

if you can join anydesk or any remote control program and lemme contact u private to help me pls do that but i need to solve this problem

[brazen cradle]

Do you shuffle between mobile and PC ?

[iron pond]

and this is an admin from gameloop server

[iron pond]

its first time open this account because i got it from a friend and he playing it on mobile

i tried to edit SRC file and edit the version but it didnt change

tried all youtube videos and nothing success with me

[brazen cradle]

I understand. Shuffling between mobile devices and PC may cause this issue. If you have played with mobile device, continue playing through mobil device as the game is best optimised and experienced in mobile device . Unfortunately, there isn’t much we can help you with emulator issues.

[iron pond]

but this problem from game, there's update i dont have, can u understand?

if there's any file i can add to game or anyone help me to edit files of game pls do that but i cant play on mobile

[brazen cradle]

I do. And I am saying in your mobile if the same problem exists we will have methods to trouble shoot. But the problem is ONLY when you access the game through emulator and not mobile.

[iron pond]

i dont have it on mobile i have KR version only

[brazen cradle]

Unfortunately there isn’t much we can do regarding emulator issues. @iron pond

[iron pond]

game arabic support cant help me and emoulator support cant help me , who should help me now? i think he's the god and i need a miracle to solve it

[brazen cradle]

Is there anything else we can help you with ?

[iron pond]

same problem it didnt solved....

[night cloak]

Sir but there must be someone to help the accounts whose region were changed by hackers

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[wide dove]

someone hacked me account and I want get it back how ?

[storm flume]

Please contact the customer service for further assistance, @wide dove. Refer to subpoint 5.4 in #faq for further information.

[iron pond]

if i wanna take pubg from another PC to my PC how can i do that through gameloop files? how to take it and where to put it to be same version as the other PC?

[junior birch]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @iron pond.

▫️ https://www.gameloop.com/

[iron pond]

why my game version is different and i dont have updates for game then if the issue from gameloop?

[junior birch]

Please refer to my previous response.

[woven mauve]

Why can't I go to the metro royal

[storm flume]

Please refer to this channel's pinned messages for further information, @woven mauve:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[woven mauve]

Why can't I go to the metro royal help me please

I very scary about it

[covert remnant]

Read pinned message.

[strange ruin]

hi i need help please

[junior birch]

Hello! How can we help you?

[strange ruin]

I accidentally changed the server and found that I cannot change it again until after 60 days and I cannot play with my friends. Please help quickly

[junior birch]

You must wait for the cooldown to end.

[sullen rain]

¯_(ツ)_/¯

[strange ruin]

My ID: 565658737

[crisp venture]

@strange ruin their is no solution to change your server back to your own server.You need to wait for 60days.You can join a team in which server you should play before and you will not have ping issue.No other option then this

[strange ruin]

What how a game that can't help players in this way if they can't solve this problem I won't play it again Really this is crap

[covert remnant]

@strange ruin Customer service can help solve problems but cannot help bypass restrictions.

[rose bay]

when i load the game in emulator it loads to about 45% then says 'failed to start emulator', how do i fix this?

[junior birch]

What is your emulator?

[rose bay]

gameloop

[junior birch]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @rose bay.

▫️ https://www.gameloop.com/

[strange ruin]

I have tried to contact them to no avail

[covert remnant]

@strange ruin Again, customer service cannot help you bypass restrictions. The 60 days waiting is the restriction.

[strange ruin]

What is the policy that you tell me not to play again, we will not help you? This is our policy

[covert remnant]

@strange ruin You can play with your friends to get lower ping or create a temporary guest account to play solo. You have options to play.

[strange ruin]

I am playing an emulator with my friend and I do not want to start from the bronze stage again and also there are not many players in these servers so we cannot play

[strange ruin]

If you can't help me, well, say it, I won't play it again

[finite pasture]

I Found A Youtuber Sell cheats And he Use Cheat(NoRecoil) Ban Him
Youtube Name : SAIMON GAMING
Telegram : @eternal cloakmod

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @finite pasture.

[agile oxide]

I have a question will iPad 8th gen support hdr 60 fps in the future ?

[onyx plover]

When premium Crate coupon will be open ?

[junior birch]

After custom crate ends.

[onyx plover]

Thanks a lot

[junior birch]

You are welcome!

[agile oxide]

Can you answer my question saif 😊

[covert remnant]

@agile oxide No iPads support HDR and 60fps at the moment, unfortunately.

[storm flume]

Please avoid going off-topic, @candid snow. You may have unrelated conversations in #chat.

[modern cypress]

My pubg mobile account was stolen and they linked their phone number. I have an email address, I have a password, but when I log in, the verification code goes to them. The account definitely belongs to me, even uc payments are available. Please help me

[storm flume]

Please contact the customer service for further assistance, @modern cypress. Refer to subpoint 5.4 in #faq for further information.

[mild zinc]

For what reason did you give me a ban? And why, when I log into the ban system, an empty field is displayed?!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild zinc.

[brisk sundial]

Ok thanks

[night cloak]

Hello
I have a problem with logging in my account,my account was linked to a number but i asked the customer service and they unlinked the number from my account. the problem now is when I try to login on a new device, it asks for secondary verification! And my account doesn't have any secondary verification because I deleted the number like i said. i have a video and pictures for more clarification if you need

[frail vault]

My pubg account hacked I have same thing if you need to check

[covert remnant]

@frail vault If your account was compromised, the only option is to contact customer service in-game. Make sure never to share your account or password with anyone else. Tencent or PUBG MOBILE will never ask for this kind of information.

Please be patient as customer service may take a while to respond. Try not to contact anyone else as there are too many scammers around.

[night cloak]

@covert remnant @junior birch

[frail vault]

Allo

Who can contact customer service

[night cloak]

How i contact the respective Mobile Network Carrier support team

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @frail vault.

[night cloak]

[cyan citrus]

What is the issue you are facing, @night cloak?

[last ermine]

Hi. Today, for some unknown reason, 500 UC disappeared from my account. how could this happen?

[sick shale]

Check your mailbox for further information.

[last ermine]

empty

[last ermine]

why is tech support ignoring my questions?

[slender scarab]

One question the maximum level of the pass that you can without prime is level 16? (in this week)

[covert remnant]

If you did not get any mail, please contact the customer service.

@slender scarab You can purchase levels too.

[last ermine]

contacted, in-game support and wrote to the mail

[slender scarab]

But without buying?

[covert remnant]

@last ermine Please wait for the replu.

[last ermine]

Okay)

[covert remnant]

You can RP points from various other places too like opening Classic or Premium crates.

[slender scarab]

Mmmm, ok... Thanks :)

[versed inlet]

helpme i cant sign in

[near stag]

Hello i need help! My device is Poco X3! And it support haptic effect but when i click haptic effect open button in pubgm it says it doesnt support

[near stag]

@covert remnant

[covert remnant]

Only Xiaomi Poco X3 NFC supports it.

[near stag]

Yeah its my phone! But why it says it doesnt!

[candid orbit]

@covert remnant Hi, a fanpage with 240k followers are promoting account selling/buying telegram links through their stories.

Where to report it?

[covert remnant]

Please share a screenshot of the not supported message.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @candid orbit.

[near stag]

Ok sure

[near stag]

@covert remnant heres the screenshot!

[candid orbit]

Their stories has been gone now.. I have a video proof for evidence. Is there any alternative way to report?

[covert remnant]

You can directly report it to the social media support but that will take more time. Please use these links if you get to see the stories again. You can still report the pages.

[near stag]

@covert remnant ?

[candid orbit]

I don't think they will publish again. Because of their reputed content & for followers. Can I refer to email now? I have evidence.

[covert remnant]

Did you record the videos from your phone?

[candid orbit]

Yes.

[covert remnant]

@candid orbit Feel free to DM me the video and link to the page.

[candid orbit]

Can I send you at 12:30 am because I have a limited data? It will renew again after 4hrs.

[covert remnant]

Sure! Take your time.

[candid orbit]

Thanks for corporate

[silver dome]

Hello

[brazen cradle]

Hey, How can I help you ?

[silver dome]

I forgot the password of my email login thing

Can you help?

I can't even do forgot password or anything there

[brazen cradle]

Why ?

[silver dome]

Cause I want to add number login too

Without the email password I can't set up my number login

So can you teach me how to reset password of email login?

[brazen cradle]

Whe you try to reset password , what does it say ?

[silver dome]

Wait let me see

[brazen cradle]

Let me know how it goes

[fading wharf]

I heard support dont need older receipts anymore right

[silver dome]

So as you see I have to login from my email to change it but I forgot the password of that email that I linked

This is what it tells me when I try to link my number

[brazen cradle]

Ok, Go ahead and link your number then and see how it goes.

[silver dome]

Ye see the picture that is what it tells me when I try

[silver dome]

See the message at the top

That is what I get when I click obtain

[brazen cradle]

I understood that. The email login is going to be your login for the email, yeah ?

[silver dome]

...I have the email that I have linked it with I just don't know the password I setuped in-game.

[brazen cradle]

I am guessing you tried the password for your email for the game too ?

[west mica]

I want to talk with pubg moderators

[brazen cradle]

Hello, How can I help you ?

[silver dome]

I will try to watch some YouTube videos and fix it

Thanks

[brazen cradle]

Uh, You are welcome..

This is PUBG MOBILE Discord server.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

@cyan citrus

[cyan citrus]

Got it! Please contact the customer service again for further assistance with this, @night cloak.

[west mica]

Someone have froze my account temporarily ...my account is being linked with apple ID n my device is iPad ..could u plzz help me get rid of temporary freeze

[brazen cradle]

Temporary suspension ?

[west mica]

@storm flume I need help

[west mica]

Yeah someone trying to hack nntake my account

[night cloak]

I swear to the god I talked to customer service also the pubg mobile email , its been like 3 week same problem no one give me any answer

[brazen cradle]

Your account is hacked ?

[west mica]

I need a solution to stop the temporary freezing of my account

[cyan citrus]

There is nothing we can do to help you with account related issues through the community. You can only seek help through the customer service.

[west mica]

Yeah I can't open the game by my id

I mean apple Id

[brazen cradle]

Contact in game customer support buddy

[west mica]

Wer in diacord

I mean discord

[west mica]

Can I have the link to get contact with customer support

[night cloak]

At least tell me how i contact to mobile network carrier support

[brazen cradle]

You can do it through in your login screen. Right hand side top corner, click on "Help".

[cyan citrus]

The only recommended way to contact the customer service is through inside the game, @night cloak. Please refer to #faq sub point 5.4 for further instructions.

[brazen cradle]

What device you are playing in ?

[quartz falcon]

I’m unable to collect remission reward for clan objective -> group training. Button is stuck and is unresponsive, been like this for the past few days since the update. My frd is having the same problem. Please help!

[brazen cradle]

That issue has been noted, I'd really appreciate if you could leave a report in #old - Update2.0 thread

[vague smelt]

Please, my account was compromised because of the emulator, and this was not me. The account was stolen from an unknown person. Can I retrieve it?

And my account can be checked that I did not play any cheats

ID:5290884665

Please help 🥺

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vague smelt.

[night cloak]

Can someone help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cold swan]

Hey so I downloaded PUBG mobile on my PC through Gameloop and I cannot seem to fix the controls like I always do. Like the right mouse click does not aim, ctrl does not show the mouse incase I want to open loots, and much more. How do I fix the controls PC wise?

[cyan citrus]

Please download the recommended resources and try to play again, @cold swan. For further assistance with GameLoop, please visit their website or the Discord server: https://www.gameloop.com/.

[coarse kindle]

Can I change the server from the Middle East to Europe without waiting 60 days?

[cold swan]

I downloaded this, now what? I cannot see any settings that shows me how to fix my buttons PC wise.

[cyan citrus]

Are you asking about key mapping?

[cyan citrus]

Sadly, no.

[coarse kindle]

😔

[storm flume]

Please do not use languages other than English, @ivory tangle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[ivory tangle]

I deleted my account in play games, now I can’t enter the game, please help me to enter the game

[cyan citrus]

Do you have any other login method that you can use to log into your account, @ivory tangle?

[ivory tangle]

No

[cyan citrus]

If you have lost access to your only login method, you will first need to recover it by contacting the respective customer service.

[cold swan]

Oh, nevermind. It worked. Thank you.

[cyan citrus]

You're welcome, @cold swan!

[night cloak]

hello, does anyone know where I should go about the avatar restriction?

[ivory tangle]

account cannot be recovered

[cyan citrus]

Please contact the customer service.

[cyan citrus]

We unfortunately will not be able to help you any further with this. Your other option is to create a new account and continue playing the game.

[storm flume]

Please do not use languages other than English, @silent robin. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silent robin.

[timber cradle]

still dam your game

and dam your system

go learn again how to create a hack system

or how to create a game

ask google

bye bye pubg soon

[uncut mist]

Is there work to add more devices or is it something that only certain phones can do?

[modest sequoia]

Hello, I can’t log in to pubg through my Twitter account, the account is suspended, there was one link to the account, how can I help please?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modest sequoia.

[candid orbit]

Hi, are you available? I am unable to dm

[covert remnant]

You can now.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[candid orbit]

Thanks for the quick response, please check the evidence.

[magic flame]

my account has been stolen please help me to get my account back I have all information to prove that is mine

[covert remnant]

@magic flame If your account has been compromised and you have lost access to all of your login methods, you must restore at least one of them in order to recover your PUBG MOBILE account. The customer service might not help you otherwise. Once you recover one, please contact customer service in-game.

Make sure never to share your account or password with anyone else. Tencent or PUBG MOBILE will never ask for this kind of information.

[errant field]

Can y'all allow 90fps for OnePlus 8t I don't know why y'all don't give me the option

[brazen cradle]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6

Make sure to leave a report in #old

This is support channel where simple troubleshooting methods will be provided for in game issues. You can leave that in #old for it to be addressed and taken care of.

[lime juniper]

Both.

[west mica]

It's happening when I try to loggin frm my apple ID ..I play in iPad

[polar marsh]

Please refer to the private message from @polar marsh for further information, @west mica.

[vagrant onyx]

You used to play before in emulator?!

[blazing belfry]

Take this scamm vdo down ASAP

[lyric vector]

Help fast.
transcation has been canceled because your payment has triggered upper payment limit

I cant purchase for ultimate outfit. I did my first 8k uc now i cant charge for another 8k

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @blazing belfry.

[rancid grotto]

Hello, my account was banned due to a hacker, there is proof of that. Can anyone help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid grotto.

[shadow prism]

Is there anyone else getting randomly muted in the game chat? I didn’t write or do anything that violates the rules. I just asked if there’s a teammate the same age as me. And I got muted for that

[coarse locust]

How do I contact customer service for assistance?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @cedar rain.

Please refer to subpoint(s) 5.4 in #faq for further information, @coarse locust.

[south veldt]

How do I report tiktok channel promoting hacks?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @south veldt.

Please contact the customer service for further assistance, @shadow prism. Refer to subpoint 5.4 in #faq for further information.

[lyric vector]

Flame devil event. My reward is collected and i didnt collect how to fix it????. I already have 4 pieces of mythic wings just need my other 2 to get my ultimate outfit.. any one know how!!!?

It is glitched with collected....

[shadow prism]

Customer service as in the customer service in the settings of the game? I tried every time I got muted but it seems like it doesn’t really work cuz their answers are all about the rules and how I may be violating the rules but when I read it none of it applies to me. None of those rules they talk about have been violated by my scenario. In addition I cannot reply back after they’ve given an answer.

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @lyric vector.

[lyric vector]

I get them via mail. No problem. I collect my 7 pieces and i get lucky with mask.
But the ultimate outfit emote that come with the outfit is not avaible i buy one but it is not the one that smash the army emote. How i can see the smash army emote?

[last ermine]

because of what could write off UC from the account?

[junior birch]

The emote shown in the Shop is only for showing off and it does not come with the outfit.

[junior birch]

Could you please elaborate?

[last ermine]

yesterday I logged into my account and noticed that 500 UC were gone, I wrote to technical support, but they ignore me. Screenshots provided, but did not see the answer.

[lyric vector]

Whhhhhhat. That really dispointing coz that emote worth 3 wings alone.... wish they will add it for 3 wings....

[terse cloak]

where i can upload video to someone play with magic

[cyan citrus]

What do you mean by magic, @terse cloak?

[last ermine]

???

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[terse cloak]

he is playing a cheating tool . with magic bullets

[junior birch]

Feel free to share your feedback regarding this in #old, @lyric vector.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @terse cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[last ermine]

The main thing is not to be late! I'm wondering how this could happen

[terse cloak]

@storm flume ok thanks

[novel mango]

Hello, I am a PUBG mobile player
The server changed the game by mistake to South America, I want to return it to the server of Europe

[cyan citrus]

You will need to wait the 60 days cool-down to be over before you can change your server again, @novel mango.

[novel mango]

I changed the plan, I want to play Alkonker in Europe

[cyan citrus]

Refer to my previous response again, @novel mango.

[tranquil star]

Can I use my phone to play

[night cloak]

What kind of question is that

Its a mobile game

Hello i wanna know is here anyone form official pubg mobile support team ?

They all are

I need some help about my accout i have problem with unlinking email

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@night cloak elaborate your issue

[mental spire]

anyone from customer service of pubg can help me pls !!?

[sick shale]

Customer service is only available in-game or at [e-mail].