questions

[candid snow]

And read my previous posts

[night cloak]

Do you know Why Pubg still didnt optimize 90 fps on iPhone 13 pro max ? Apple fix they part and now apex , lol, genshin works with 90 /120 fps. All my teamates has same problem and also tested on 2 diferent iPhones and still drops frames only in Pubg

Pubg still drops frames

[candid snow]

Some play 8 metro chapters in a row. Me and the rest none. Except the first chapter

Well I do not know. There are people who will help for money. And they have iron profiles, not some kind of fake profile. And not only an American turned to me that it was better to go to them, but also an Arab

Okay, it's useless to argue with the region. But the question with the metro piano is still open, and that screen is a bad argument

[brazen cradle]

You are welcome

[steel lava]

why is this such a big problem? i have been without an account for 15 days

Why doesn't the code come in pubg? and everywhere in 1 second comes

[gusty sinew]

Can anyone explain about the new classic crate wish thing here

Hi iron

[celest shadow]

Please refer to the pinned messages of #old for further information.

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You can choose an item as a wish. The wish level increases as more crates are opened. The higher the wish level, the higher your chance of getting the item you wished. Max wish level is 5.

[steel lava]

pubg support?

[celest shadow]

Yes, the in-game customer service.

[steel lava]

How is that?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @steel lava.

[chilly blade]

I need help with the Butterfinger event

It was approved but it didn’t come with the codes

[steel lava]

so you should report problems

[still pebble]

I changed the server into north america and i cannot join any game please help

It takes too long to join a game

[steel lava]

so you should report problems

[cyan citrus]

If you have recently changed your server, you will need to wait for the cool-down to be over to change your server again. For the time being, try to play with friends with your desired server and make them the leader of the team.

[spring wolf]

Hello, pubg is not sending verification code to my Mobile number as my secondary verification is enabled What should i do now

[storm flume]

Please contact the customer service for further assistance, @spring wolf. Refer to subpoint 5.4 in #faq for further information.

[spring wolf]

@storm flume they are not helping

[mighty stone]

please give me gameloop discord official

[cyan citrus]

As mentioned earlier, please reach out to the customer service for further assistance and do not mention your personal information here, @spring wolf. This is not something we can help with through the community.

[cyan citrus]

It is available on their website under About Us > Forum: https://www.gameloop.com.

[spring wolf]

Customer service is also not helping there is no option in customer service for not receiving the code and they end the conversation .can you guide ?

[cyan citrus]

We unfortunately will not be able to help you with this, @spring wolf. You may try the different options available or try again at another time to receive the verification code or use your backup codes.

[spring wolf]

There is no other way of verification showing nor email nor backup code just showing phone number verification and i'm trying from last 15 days to get verification code but not receiving

[cyan citrus]

Again, not something we can help with through the community, @spring wolf.

[spring wolf]

So who can help in this regard

[cyan citrus]

Only the customer service, @spring wolf.

[spring wolf]

In-game customer service ??

[cyan citrus]

Correct, @spring wolf.

[spring wolf]

Ok thanks

[cyan citrus]

You're welcome!

[candid snow]

thanks for the mut. Does it really hurt your eyes?

[stone pulsar]

@cyan citrus hey you around man I have a couple questions

Or any support member to be fair

[cyan citrus]

Sure. Please state your questions.

[stone pulsar]

Are you familiar with the application Parallel?

@cyan citrus

I wouldn’t post your phone number here man

[cyan citrus]

Not really, why?

[steel lava]

bro I want to send me this code as soon as possible

[cyan citrus]

You have already been answered multiple times, @steel lava. Please avoid repeating the same question. There is nothing we can do to help you with that through the community.

[steel lava]

What do you need to help?

[stone pulsar]

It’s a third party communication application like discord for talking while playing, I just want to know if that’s against ToS in anyway, I know some comp players that use it during scrims and I just wanna make sure it’s okay to use through out my clan before I push people to use it

[cyan citrus]

We simply cannot help through here, @steel lava. This is a community platform and we do not handle issues regarding your accounts. Please reach out to the customer service and avoid cluttering the community channel.

[steel lava]

you must report it!

[young sky]

Hello, can you help me with something?

[cyan citrus]

Any third-party applications that can interfere with the normal functionality of the game are not recommended. If the said application does not interfere with the game functionality, it should be fine.

[cyan citrus]

You have already been answered multiple times. Please avoid repeating the same question.

[cyan citrus]

How can we help you?

[young sky]

I was banned from data exchange while playing arena today, but I didn't do anything. Don't call me cheat, I don't use any program and cheat sign on my phone, I still got banned, what can I do about this issue?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young sky.

[fading wharf]

What is the official name of pubg mobile company?

And where it’s located?

Anyone have information

[vagrant tulip]

You mean the publisher name ?

It's Tencent games.

[fading wharf]

Yes for official notice

To send legal documents

[vagrant tulip]

Is it regarding privacy policy?

[fading wharf]

No it’s regarding how they are handling compromise account and support

So I am taking legal action to get my money back with help of lawyer

[brazen cradle]

Adding to what Bunk said. We also had a person here earlier who complained about his device being temporarily suspended due to the usage of the Parallel App. So kindly be cautious.

[vagrant tulip]

You may contact the support and ask them to provide this information. [e-mail]

[desert matrix]

Having issues with purchasing UC. Received an APMidasIAP - Error 1225 code...

Saw someone else say they couldn't purchase as well.

[cyan citrus]

Are you trying to make purchase through inside the game, @desert matrix?

[desert matrix]

Yes.

[storm flume]

Please contact the customer service for further assistance, @desert matrix. Refer to subpoint 5.4 in #faq for further information.

[fading wharf]

I did ask for help with all my info regarding all the registration date purchased and everything they keep saying “Go in basic > help and support but hacker have added a phone number and two step verification code so I cant get inside it . After spending 13-14k in this game I am willing to spend another 1-2k to get my money back so yah

[vagrant tulip]

As per stated in the EULA, It's the customer responsibility to secure their accounts from any hackers. You can try to contact the customer support through the support button on the login page.

[fading wharf]

Yes but I have also read fine print and it says notify pubg mobile asap as you know you account has been compromised and i have done that multiple time and I did try the log in page help it keep looping between sorry and this and that as there is no option for two step verification on option

[vagrant tulip]

If the customer support are unable to verify your identity, It's not something we can help you through the community.

[fading wharf]

Its not that they cant verify its that they done there is no option

[vagrant tulip]

Did you contact them through the support button on the login page?

[fading wharf]

I did let me show u how it goes

[weak tendon]

my friend mistakenly changed my server to Middle east

and i want to return to Europe please

any help please

[vagrant tulip]

Unfortunately, you will have to wait for 60 day's to be able to change it again.

[weak tendon]

but that was mistake

idk anything in Middle east

[vagrant tulip]

You should not share your account with anyone.

[weak tendon]

he was playing in my phone

[vagrant tulip]

That's against the EULA. You're not allowed to share or lend your account to anyone. Anyway there is no way to change the server before the cool down.

[fading wharf]

Check this out

Show me what I am doing wrong @vagrant tulip

[vagrant tulip]

First of all login into your account once the 2fa verification pops up click exit and then click on the support button and write that your account has been hacked.

[floral spindle]

this game in infested with ME cheaters again. THE POS DEVS NEED TO DO SOMETHING

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @floral spindle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[floral spindle]

REPORTING DOES NOTHING

you want to know how I can prove reporting does nothing.
Ive been told three times by Mods in this forum alone that the racist accounts have been handled.

51638133514 -iHateRACIALSLUR

before you try and say anything, look up the UID in game.

[stone pulsar]

Oh really?

[cyan citrus]

Will forward that user identification , @floral spindle. Thank you. Regarding your reports, it is not true that they are not affective. In fact, they help a lot when it comes to suspending cheaters. All the reports are reviewed thoroughly and you will be notified of the results through in-game. However, cheating is not a simple issue as you may perceive it. You can keep an eye on #news for weekly reports of suspended cheaters along with their devices.

[crisp ore]

question, if I used emulator and my friend used mobile, will every other enemy be using emulator? So 99 people are using emulator and only my friend is using mobile? or will we be matched with both mobile and emulator user? I quit pubg mobile before since its taking too much time match making, I'm using emulator btw

[harsh sable]

When I go to the metro, the piano writes to me this function in the beta test

[high night]

Good afternoon.
In subway royale season 7, I shared things with a friend on the first map in the subway royale, not knowing that this action was prohibited.
No financial benefit has been gained from the transfer.
In the game since season 5, 4 years of fair play.
Metro royal has not played before and did not understand the rules of this mode, did not use bugs.

Please unban access to metro royale mode.
game id - 5390960628

[polar marsh]

Please refer to the private message from @polar marsh for further information, @high night.

[floral spindle]

Its pretty simple to me, if you use software to modify the game in anyway, suspend device and ban permanently.
if you use racial slurs, ban device and loss of account.
if you team in solo or duos, ban device and account.

their refusal to stop cheaters and punish them accordingly has allowed the idea that it is permitted to flourish.

[cyan citrus]

Emulators have different servers than mobile devices. Even if 1 player is playing on an emulator on a team, the whole team will play on emulator servers.

[crisp ore]

ah I thought they already merged this, if I download this now I'll encounter the same problem as I encountered before; too much time in match making, anyways thanks @cyan citrus

[harsh sable]

When I go to the metro, the piano writes to me this function in the beta test

[cyan citrus]

As mentioned earlier, their devices are permanently getting suspended also. Please take a look at #news.

[cyan citrus]

Please refer to the pinned messages of this channel for more information.

[floral spindle]

LOL 450,000 accounts and 4000 devices. come on.. thats a joke. thats less than 1%

you have better odds in a crate opening

[cyan citrus]

If you want to play on an emulator, I would recommend you to play on Gameloop emulator and on a server that has higher player base.

[crisp ore]

wait so different emulator has different servers? Gameloops, bluestacks etc? that doesnt make sense
Sorry misread, so all of the enemy will be using emulators too right? in our case, 99 players are using emulator and my friend will be the only 1 using mobile?

[cyan citrus]

That's an official announcement. For any feedback about the game, please use the #old channel.

[cyan citrus]

That is correct. The only recommended emulator is Gameloop and third-party emulators will not match with players using Gameloop.

Gameloop players will only match with Gameloop players, and third-party emulators with other third-party emulators.

[crisp ore]

I see, thats great, so the odds are still okay, do we still add bots or do we just pull someone in mobile server to make sure that we have enough player? What if only 10 person are using emulator at the same match making time

im not playing in competitive base, just wanted to play with a friend but cant use my phone so I always do emulators

[cyan citrus]

Gameloop has also pretty high player base and the quantity of bots are normal just like every other game, @crisp ore. If there are not enough players, the matchmaking may take longer or the match won't start. You can try unranked in that case.

[crisp ore]

I see maybe i'm not using gameloop before.... but I believe im using tencent so it should have a good player base but I wonder why im taking like 10 mins to queue

oh I dont do rank, I always do unranked

[cyan citrus]

The only recommended emulator is Gameloop and you should download it only through the official website: https://www.gameloop.com, @crisp ore.

[night cloak]

Please fix this bug
As is known in the video I download graphics pack but I still download a series of skins are not
I deleted the game several times and downloaded it from scratch and even repaired it, but this problem has not been fixed
My id : 5234229652

[versed inlet]

help meeeeeeeee

[cyan citrus]

For some skins, you may need to download them when you visit a profile or through your inventory. Try to do a routine repair of the game from login menu or submit a report of this through #old in compliance with the channel's pinned instructions.

[cyan citrus]

Please reach out to the customer service in-game for further assistance.

[versed inlet]

i cant call them

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @versed inlet.

[versed inlet]

i dont know how

okey Quendi thank you for nothing

[night cloak]

I reported this issue in the feedback, but I said to report it through support
I repaired it several times from the login menu and also downloaded the game from scratch several times and consumed 30 gb of my internet in vain.
In the game, all enemies are naked and have no skin

[cyan citrus]

What is the device you are using and from where you downloaded the game, @night cloak?

[night cloak]

Xiaomi Mi Note 10 Lite
I installed it from Google Play, which had this problem, and then I deleted it and downloaded and installed it again from the Official site of Pubg mobile, which I still have the same problem with.

[oblique veldt]

Anyone tell me how to change region Israel to pak...

[night cloak]

Please watch the video I sent to understand my problem

[cyan citrus]

I watched your video, but unfortunately I do not have reliable fix for this, @night cloak. As you have already tried all the possible fixes, you may need to wait patiently until it gets fixed.

[cyan citrus]

You can change your region through your in-game basic settings. What is the issue you are facing?

[cyan citrus]

Do not circumvent the language filters, @candid snow.

[candid snow]

Why?

[cyan citrus]

Because it is against the #735483472432594994. If you do not require assistance regarding the game, please move to #chat.

[fading wharf]

Here is video proof that it doesn’t work

[flint zephyr]

Hello pubg team, I need help with this peak glitch I have where my peak setting is on hold but when I hold it it gets stuck instead of getting released when I don't hold it anymore, HOW DO I FIX THIS????

This also only happens in livik

[karmic flame]

Hello pubg team, we play today PMCO and one of teams that play with us use cheating and we don’t know how reported these cheaters ?

And we lose the chance to qualified to next phase because this team use hack and kill us all of 4 games today

We have videos for this team

[cyan citrus]

If you select that you cannot log into your account, the conversation will be automatically closed and they will redirect you to contact the customer service of your social media accounts. You may need to select the alternative option available.

[cyan citrus]

Please do a routine repair of the game from login menu and try to disable and enable your peek settings.

[cyan citrus]

For any questions regarding PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports.

[fathom venture]

@cyan citrus if i cant accses my account anymore cause it got hacked but o got proofs ( pmco register ) and 2 years of screen records and other stuff even chat with the hacker
What can i do? Cause i cant get inside of my account can we talk maybe in privat chat or voice?

[fading wharf]

So I need to select I still have access even though I dont cause hacker linked two step verification and added a phone number

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts.

[fathom venture]

But i cant? If i cant log in my acccount he deltet all my logins

[cyan citrus]

Not something we can help with through the community. Please continue with the customer service.

[fathom venture]

Is there any other option

[fading wharf]

One of the worse customer service from any game I have ever deal is in pubg . They keep updating ban and stuff but they never look at hackers problems of actual account

[cyan citrus]

No. The only way you can seek help is through the customer service, @fathom venture. Also, be advised that your account security is your own responsibility. You should never share your login information with anyone and enable two-factor authentication.

[fathom venture]

So u think they can do something even if i cant log in my account?

[stone hazel]

@cyan citrus how do ireport streamers using utra hd

[cyan citrus]

Please be advised that your account security is your own responsibility. For the customer service, there are thousands of players with different issues, so it is normal if your request gets delayed.

[cyan citrus]

Why would you report them for using Ultra HD graphic settings? That is an option available in the game.

[stone hazel]

on pc yeah ?

[fading wharf]

Account security was is there but they dont handle the compromise account info batter I was talking with @vagrant tulip before so I might take a legal action with game as I have notified them multiple time that account has been compromised and per EULA I can claim file upto $10K usd so I am going in that process soon

[cyan citrus]

This is the link to report online cheating content for PUBG MOBILE: https://bit.ly/3soBavK.

[cyan citrus]

Sure, but still the only way to get help for compromised accounts is through the customer service.

[fading wharf]

Thanks

[noble crest]

Pubg plz tell me when region change isue will resolve??

[olive dove]

can u explain in detail?

@wide lance, Weapon's damage function in PUBG MOBILE is a bit complicated.
While there is no official information about it (Damage),
there are many unofficial resources that might give you a basic understanding of it.

Once you get the sense of how it works, you will clearly understand what does it mean by "Automatic control of the weapon damage."

Will DM you a few resources to help.

[wide lance]

yea nvm forget it pointless asking anyway lmao

[olive dove]

Understandable, cheers!

[cyan citrus]

Please add more details about the issue you are facing.

[stoic loom]

Is customer support on vacation today? Because I sent on pubg and no response!

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @stoic loom. Please wait patiently.

[noble crest]

Pubg plz tell me when region change isue will resolve??

[stoic loom]

I waited two days 😭

[cyan citrus]

You may send them another message as a kind reminder, @stoic loom. Not something we can help with.

[cyan citrus]

What issue? Please add more details.

[noble crest]

I want to change my region to pakistan and it requires OTP on mobile number but i di not recives any OTP due to this i m unable to change my region to pakistan

[steep sequoia]

Sir i am facing this issue kindly help me i didn't add any secondary number or verification i have access my Facebook and google login

[steep sequoia]

Sir help me

[noble crest]

Is there anyone online

[storm flume]

Please contact the customer service for further assistance, @steep sequoia and @noble crest. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @tribal pulsar. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steep sequoia]

How can i talk with customer support robot talking to me he didn't understand what i wanted to say

I think My account got hacked someone add secondary verification in my account I'm unable to login my account i still have access my Facebook account and google account and both are linked with my pubg account please help me 🥺

[tribal pulsar]

Help me recover my account xXXxRUDYxXXx please

[cyan citrus]

If you select that you cannot log into your account, the conversation will be automatically closed and they will redirect you to contact the customer service of your social media accounts. You may need to select the alternative option available.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with account related issues.

[steep sequoia]

There is only two option and i checked both same answer from both

[cyan citrus]

Select ''Yes, I still can log in to the game'', @steep sequoia.

[steep sequoia]

Check only two options avail and answer is same

[cyan citrus]

I'm talking about this, @steep sequoia.

[steep sequoia]

Sir can't able to login when i try to login it show me secondary verification code

[cyan citrus]

I know, but you can explain that to the customer service when you connect with a customer service representative, @steep sequoia.

[tribal pulsar]

I already contacted, they wrote to me: use social networks when logging in, but I already tried everything, I logged into xXXxRUDYxXXx account 2 years ago, I forgot which social network I'm connected to, but the support in the game does not say which social network the account is connected to, what to do ?

[timber cradle]

may you add a free hack next update instead of ban system

[steep sequoia]

Ok now what should i do ???

[cyan citrus]

It is your own responsibility to safeguard your login information, @tribal pulsar. If you do not have access to your old social media account, and if there is no way to recover it, feel free to create a new account to continue playing the game.

[cyan citrus]

Just don't select this option. Others are fine and should be according to the situation of the issue.

[steep sequoia]

So now i click on ??? First option or third option

[timber cradle]

please close your game or change it to super mario or something u can protect

[cyan citrus]

Please avoid making inapplicable comments and state your issue if you require any assistance, @timber cradle.

[timber cradle]

my issue is 99 % of players are hackers

[cyan citrus]

It depends on the situation of your issue. Select according to your issue.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @timber cradle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[timber cradle]

useless

[tribal pulsar]

I have access to all networks, but the game creates a new profile, and the old profile has a lot of achievements and objects. I even have a YouTube video of how I play on the xXXxRUDYxXXx account. Can you help me?

[cyan citrus]

What is the login method you are using, @tribal pulsar?

[tribal pulsar]

Twitter

[cyan citrus]

Either your account was removed or you are using a wrong Twitter account, @tribal pulsar. You can still try to contact the customer service through inside the game and see if they will be able to help you out. Your other option is to create a new account and continue playing the game.

[steep sequoia]

Again closed 🥺 my issue is someone add secondary verification in my account that's it but there is no option i can't able to talk any support

[cyan citrus]

Just do it like you did before and got that far.

[steep sequoia]

I select all 4 options but still closed is there any other option to talk with customer support directly and i can explain my problem

[cyan citrus]

This video would be more helpful for you, @steep sequoia. Other than this, I will not be able to help you with your issue any further.

[loud belfry]

Welcome

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @loud belfry. Remember to read through #faq before asking questions in the support channels.

[loud belfry]

Hide change country button

I am from the United Arab Emirates

I need to change the country

@cyan citrus Welcome

Please Help

I'm from United Arab Emirates

I need to change the country

France account

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @velvet swallow. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @loud belfry. Refer to subpoint 5.4 in #faq for further information.

[loud belfry]

I am from the United Arab Emirates

I need to go back to the country

And the account is for France

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[steep sequoia]

Thanks for help it works but they said to me we will unlink your email but i want to unlink secondary verification phone number

[cyan citrus]

Feel free to provide the additional information after that message, @steep sequoia.

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent.

[steep sequoia]

Thankyou ❤️ hope so i get back my account

[cyan citrus]

You're welcome, @steep sequoia!

[paper panther]

Hi i have an issue. I cannot send any planes or cars as popularity while I have already the UC in-game what's the issue?

[abstract estuary]

i have problem with my acc any solution? please help

[compact oar]

If you have made illegal or unofficial purchases in the past, the UC will be deducted until the total amount has been recovered. For further assistance with this, you may contact the customer service in-game.

[abstract estuary]

@compact oar what can i tell them how long it will take ? becuse uc not getting deducted ?

@compact oar can i buy more uc then it will b helped ?

@compact oar i bought uc from my frind like 3 millon .i cant used . i dont know what he did how he sent me uc 🥺 can u please explain how i can payfull amount .for removeing deduction?

[paper panther]

Hi i have an issue. I cannot send any planes or cars as popularity while I have already the UC in-game what's the issue?

[cloud dock]

can I have the latest 60fps supported device list please

[graceful monolith]

Matchmaking is taking ages right now. Ranked or un ranked. Anyone else?

[hybrid edge]

Helo

[cloud dock]

Can you unban my account please?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cloud dock.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hybrid edge. Remember to read through #faq before asking questions in the support channels.

[feral forge]

Could you please elaborate your issue by providing us screenshot or screen recording?

[hybrid edge]

I win I phone 13 in event golden moon trueser

[feral forge]

If your match by language option is enabled, you may try disabling it. Match making duration depends on how many players are currently matching/playing, perspective combination and timing in your selected server, if there are not enough players, your match making time will be longer than usual.

[hardy oriole]

Sir we are stuck on pubg we all player want to move from pubg to bgmi so we all player want your help to open data transfer for 1 day transfer remaining player data and enjoy bgmi sir only you only we can help, we want you to talk to krafton sir open data transfer for 1 day

[covert remnant]

@hardy oriole Please contact BATTLEGROUNDS MOBILE INDIA customer service. It is a restriction from their end.

[upbeat gazelle]

https://tenor.com/view/incomplete-sad-too-bad-not-ok-cry-gif-16628106

[feral forge]

Hello, @upbeat gazelle. How can we assist you?

[night cloak]

Full hack

Invisible 🤬😡

Hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[compact oar]

Please only make purchases either through in-game or through https://www.pubgmobile.com/pay. These are only recommended methods. Please contact customer service in-game for further assistance.

[agile pawn]

Can i get a link to the pubg mobile content creator

[still valve]

Hello All!

[compact oar]

You can apply for PUBG MOBILE Content Creator program through the link below

http://bit.ly/3p2VuQW.

[compact oar]

Hello! How can we help you?

[still valve]

I said hello in the wrong room. Thank you Pubg for all you do. Have a great night!

[rustic sentinel]

Why I don't get code?

[royal flower]

my account was banned and the game says that i changed content or data in the game? But I_m using ios15.4.1, it doesn't even allow jailbreak on this very new version.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal flower.

[brazen cradle]

Hello. Location ?

[limber mason]

I can't login to my pubg account because my facebook account was hacked. Please help.

[covert remnant]

@limber mason If your account has been compromised and you have lost access to all of your login methods, you must restore at least one of them in order to recover your PUBG MOBILE account. The customer service might not help you otherwise. Once you recover one, please contact customer service in-game.

Make sure never to share your account or password with anyone else. Tencent or PUBG MOBILE will never ask for this kind of information.

[limber mason]

@covert remnant I can't login to my pubg mobile account because my facebook account is closed

[covert remnant]

@limber mason If you do not have any other login methods other than Facebook, you may not be able to recover the account. You will need to contact Facebook customer service.

[limber mason]

@covert remnant Thank you

[finite panther]

Same problem for me,
Location Saudia Arabia

[crisp venture]

Plese bring back old knock icon please its very confusing 🥺

[covert remnant]

Copy paste the same message in #old.

[crisp venture]

@covert remnant sorry I thought i pasted this on #old 😂🤣

[night cloak]

If u want to buy twin tails do u need the elite pass or the elite pass plus?

[celest shadow]

Both will work. Your RP level needs to be 10 before you can redeem the hairstyle.

[gilded marsh]

is that any glitch or real growing pack event @celest shadow @covert remnant

[celest shadow]

Can you please provide the screenshot uncropped?

[gilded marsh]

350 Crystal How ? @celest shadow

[celest shadow]

What is your numeric user identification, device, network and country?

[versed inlet]

i cant sign in help meee

[gilded marsh]

This event available in Bangladesh or Pakistan Region @celest shadow

[celest shadow]

Please elaborate on your issue.

[celest shadow]

Can you provide the following information?

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[versed inlet]

i cant sign in sign on
sorry i send wrong photo

[storm flume]

Please contact the customer service for further assistance, @versed inlet. Refer to subpoint 5.4 in #faq for further information.

[versed inlet]

idont know how to call them

[silver wing]

I need help. I cant change my email.

My email is not connected with any other id . But it shows this email is connected to other id.. so i need to change ta email .. but i cant able to change the email.. can anyone help me with this issue

[crisp venture]

@versed inlet theres no option to call customer service you can contact them through email or in—game

[silver wing]

Their email ?

[versed inlet]

how from email

[silver wing]

Do anyone have pubg official email?

[opaque dock]

Try again with different E-mail.

[versed inlet]

please give me their email

[opaque dock]

[e-mail] @silver wing @versed inlet.

[crisp venture]

[e-mail]

@versed inlet

[silver wing]

Thank you 😊

[crisp venture]

@silver wing [e-mail]

[opaque dock]

You're welcome!

[pulsar violet]

can anyone xplain point number 5?

[silver wing]

Thanks bud.

[crisp venture]

@pulsar violet you want to unlink twitter

[pulsar violet]

my region is pakistan and scammer is from indonesia . so can he unlink my social link. bcz accnt region is pakistan and i am in pakistan so can he unlink

[crisp venture]

@pulsar violet do hacker has your twitter access with him ?

[pulsar violet]

@crisp venture yes . some one added twitter to my accnt and he is from indonesia he changed the flag to indonesia

[crisp venture]

@pulsar violet what access you have to your account?

[pulsar violet]

google play,third email and third phone number

[opaque dock]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @pulsar violet.

[pulsar violet]

will do that but my question is simple and that is point number 5 in screen shot is same device in same region can unlink social media . in game region is pakistan and scammer is from indonesia so can he unlink social accnt?

[night cloak]

Can someone help me with that?

[crimson vault]

guys...can someone tell me where I can get the premium crate coupon scrap

[pulsar violet]

@night cloak u got 2 month ban due to old version of emulator

[night cloak]

My ban ended last month:/

[stoic loom]

Why is the support in PUBG not responding to us? Send them two days ago and no response

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[junior birch]

Shop, Treasures and scroll down.

[heady talon]

Henlo

Is there any way currently to get the Highlights that was in the older version?

I saw that it is not possible (officially from the game) but I really need the old highlights

[junior birch]

Unfortunately, not,

[heady talon]

Yeah… I expected that

Thanks you!

[junior birch]

You are welcome!

[lapis shell]

I reported violation of ToS but nothing seems to have been done

5315613789
Topboy¹

Traded account with me but now he has unlinked my twitter and linked his Gmail.....

I opened all slots with uc and not he has taken back account without reaching to me....

Please help me report this foo.....

How can i get pubg to look into this, i messaged customer service but nothing how can o report violation of TOS please

[junior birch]

Unfortunately, the customer service will not be able to assist you since trading account is against the PUBG MOBILE's terms of service. Also, it is players own responsibility to keep their account safe, you may create a new account to play the game instead.

Please contact their customer service instead, @night cloak. As we only provide support for the English version of PUBG MOBILE here.

[lapis shell]

Thanks saif.....Since it is against TOS like you said there should be a penalty served it is clearly stated in tencent TOS.... I'm not looking to be helped but for the law of the TOS to be upheld since the thief stull has the account.... what do you think saif?

[junior birch]

Please report the player in-game.

[lapis shell]

@junior birch look at the note part

[waxen cypress]

Hello bro

[lapis shell]

How do i make a successful report?? Don't refer me to FAQ because i followed it and still can't find a section for reporting this type of incident can you direct me to what tab or section allows for reporting such incident??

[storm flume]

Please do not use languages other than English, @waxen cypress. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lapis shell]

Thanks, how I'm not sure how?

Y'all keep saying report it in game lmaoooo.....how bro howwwww??

[drifting crest]

i want to get the twin tails but do i have to be rank 10 in rp with elite pass or no

[lapis shell]

@junior birch @night cloak

[celest shadow]

You can select "Others" and enter the details of your report in the text field.

[celest shadow]

With Elite Pass.

[lapis shell]

Thanks a bunch..... finally someone who understands English!

[north wigeon]

@celest shadow sir when pubg back like last season rank tiers not like this season gold join with counger

conquer

[naive hedge]

merhaba oyun içinde satın alma yapamıyorum

bu nedir satın yetkililer sabahtan beri kafayı yiyecem bişey satın alamıyorum

[heavy sparrow]

Help please

[heavy sparrow]

Why. I can not log in through the account, it says that the profile is banned

[storm flume]

Please do not use languages other than English, @naive hedge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[junior birch]

Feel free to share your feedback regarding this in #old, @north wigeon.

[junior birch]

Your Twitter account has been suspended, please contact their customer service for further assistance.

▫️ https://help.twitter.com/en/forms

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @naive hedge.

[cyan citrus]

Are you asking about the old tier restrictions?

[north wigeon]

@cyan citrus yes was very very better

now gold can join with any tier 😭 this bad idea very bad

[storm flume]

Please do not use languages other than English, @desert ermine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[junior birch]

Feel free to share your feedback regarding this in #old, @north wigeon.

[desert ermine]

Hakat in the qualifiers in the Pemso I hope you find a solution for us, it's terrible 💔 @green agate @junior birch @celest shadow

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @desert ermine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[desert ermine]

no one responds💔🙃

[kindred lava]

my account banned i dont use any hack or anything please help me 🤧

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred lava.

[steel lava]

no code coming to phone number

[night cloak]

hi

[junior birch]

Hello! How can we help you?

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[undone prairie]

Sorry, quick question, when does the regional rankings refresh exactly?

Like in the start of Monday (Monday 12:00AM) or the end of monday (Tuesday 12:00AM)

[crisp venture]

@heavy sparrow please translate the word and send it

[covert remnant]

Start of Monday.

[steel lava]

you already wrote like this but the code did not come

[brisk gust]

no 3d touch button on iphone 8 after update what should i do?

[junior birch]

Feel free to share your feedback regarding this in #old, @brisk gust.

[gilded dagger]

i forget my pubgm gmail account how did i find my gmail . Please help me #questions

[storm flume]

Please contact the customer service for further assistance, @gilded dagger. Refer to subpoint 5.4 in #faq for further information.

[gilded dagger]

how can i contract?

how can i contract? #questions

[sour linden]

Hiii

New member

[gilded dagger]

i forget my pubgm gmail account how did i find my gmail . Please help me #questions #faq

[cyan citrus]

Hello! How may we help you?

[sour linden]

can i have pubg setting sensitivity problem with recoil

[cyan citrus]

Please reach out to the Google's customer service for further assistance with this: https://support.google.com/.

[sour linden]

please

[cyan citrus]

It is more like your personal preference, @sour linden. You can try to ask other players in #pubg-mobile.

[waxen rain]

@cyan citrus i have problem in changing server

[cyan citrus]

What is the issue you are facing, @waxen rain?

[waxen rain]

region option is not showing

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @waxen rain.

[waxen rain]

@cyan citrus as i live in pakistan i cant change to pakistan

@cyan citrus no i have registered my account in pakistan to out side

[cyan citrus]

Once you have changed your region/country inside the game to a European country, there is no way to change it again, @waxen rain.

[waxen rain]

@cyan citrus i have not travel out side of the pakistan i permanently live in pakistan

[cyan citrus]

It does not matter where you live, @waxen rain. The regulation will be applied to your account according to your in-game region.

[waxen rain]

i have my pakistani region in s13 but suddenly it changed

is their no way to change my region because many event come in that region which i cant use

[cyan citrus]

No, there simply isn't, @waxen rain. We could have told you if there was any way to change your region.

[waxen rain]

but it is very strange that you can not change region as living in same country

[drifting crest]

is flamwraith similar to the x suits where only you can wear it?

[cyan citrus]

I have mentioned before that it depends on your in-game region and not where you are located, @waxen rain.

[waxen rain]

@cyan citrus iam not understanding that why my in game region is changed as i have not logged in from any European country

[brave wolf]

Your in-game region if was Pakistan that's only can be changed manually, you have changed that to A European country. In game region doesn't change automatically.

[coral wave]

in the update there’s a lot of glitches like the ping is not stable and the kill thing is slow ( the kill message) ( you knocked *** with M416 for example)

[celest shadow]

No, anyone can pick it up. Only X-Suits cannot be picked up by other players.

[drifting crest]

ok

[coral wave]

the game start being smooth but those gltiches are getting one the nerves

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @coral wave.

[undone rose]

How to change region to Pakistan

[fiery cradle]

How can we get rid off that loading screen video? Its bad and also lags device + slows down loading amazing idea boiiis

[cyan citrus]

Could you share a screenshot of what you're referring to?

[cyan citrus]

You can do it through your in-game basic settings.

[gilded dagger]

i forget my pubgm gmail account how did i find my gmail . Please help me #questions #faq

[cyan citrus]

You have already been answered, @gilded dagger. Please avoid repeating the same question.

[fiery cradle]

Sorry for being extremly toxic, i cannot right now but i mean the video when you start up the game - it starts loading and that intro starts playing while its loading

[cyan citrus]

I understand, @fiery cradle. I don't think it is possible to remove it at the moment. Please feel free to provide your feedback regarding this through #old.

[fiery cradle]

okay :3

[neat wolf]

Change my region

[steep sequoia]

Hi sir yesterday my account got hacked someone and he add secondary verification and i talk to you about my concern and you explain me how i report my problem today i received answer from pubg support but the team didn't understand what I'm trying to say please help me how can i get back my account

[urban jetty]

ok I have I enough of tencets bullsh*t my internet lag and was stuck in loading screen for 2 minutes I run back pubg my metro Royale items are GONE ALL OF IT I'm literally crying rn😭

plzz help me get my items back😭

@cyan citrus

anyoneeeee

@celest shadow

[terse harness]

Ummm so I forgot to take a ss of our winning so I'm not sure on what to do

[urban jetty]

why does pubg always try to get rid of my items😭

@cyan citrus

[raw shard]

@terse harnessif its classic games, you can check it in career resultsù

@urban jettyyou can contact customer support..

[celest shadow]

Responded to your private messages.

[terse harness]

Yea I did thanks

[steep sequoia]

Sir reply to my problem

[urban jetty]

how it doesn't have any related questions for my problem

[urban jetty]

hey i need help

[celest shadow]

Please contact the customer service again and explain your issue to the support agent clearly.

[celest shadow]

If you disconnect during a match due to poor Internet connection and were eliminated by another player in the process, you will unfortunately not be able to recover your items. Thank you for understanding.

[urban jetty]

I know but pubg always gets rid of my items I don't feel safe having expensive armor it's just gonna be gone

I worked hard for nothing

[celest shadow]

but pubg always gets rid of my items
What do you mean?

[sweet fulcrum]

Change my region

[urban jetty]

crashing ,lagging access denied I lost why to many armor

[celest shadow]

You can change your country or region in the settings.

[gilded marsh]

Why not come to Growing Pack Event in INDIA Region ? is any Chance to come ? @celest shadow

[celest shadow]

Please ensure that you are in a good network environment when playing so that you do not disconnect and lose your items in the process.

[celest shadow]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[urban jetty]

if I solved that problem there's gonna be a another problem I just hate everything

[storm flume]

Please do not use languages other than English, @brave swift. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[urban jetty]

btw which region has the best internet?

[brave swift]

hellooo

😫

[celest shadow]

It depends on your Internet connection and the server you selected in the game. If you live in Canada, we recommend selecting North America as your server for the best ping.

[celest shadow]

Hello, how can we help you?

[sweet fulcrum]

Change my region

[celest shadow]

You can change your country or region in the settings.
Please refer to my previous response.

Please do not self-promote here, @lofty depot.

[brave swift]

hello i live in turkey and i have a region problem can anyone help?

[storm flume]

Please contact the customer service for further assistance, @brave swift. Refer to subpoint 5.4 in #faq for further information.

[lofty depot]

Ok

[urban jetty]

I live in the Philippines so which region is recommended for me?

[crude lily]

I can't log into my account, problems with logging in through twitter

[celest shadow]

Asia.

[devout ginkgo]

@celest shadow how does the wish in class crate work

[gloomy rampart]

@celest shadow

I AM PLAYING WITH THIS ACCOUNT FROM SEASON 1

CAN U TELL ME WHY IT GOT BANNED

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gloomy rampart.

[gaunt thorn]

Hello support. yesterday i was banned literally for nothing. i play on gameloop (official tencent emu afaik) and the game said i violated regulations by modifying game data to cheat. i literally just downloaded gameloop, changed some sensitivity and auto pick up settings and played for 4-5 days. can u help me? i also passed anti-cheat check every time i launched. Thanks in advance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gaunt thorn.

[storm flume]

Please do not use languages other than English, @echo cove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hallow igloo]

CAN U TELL ME WHY IT GOT BANNED

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow igloo.

[night cloak]

Hello

I just paid money for 600 UC and did by my credit card, but nothing come to my account. I'm playing at Desktop

There is an error about pay, but why did take my money?

Could you help me about how I can fix this?

@polar marsh

ID: 51558106111

[maiden dirge]

hello, when will be optimized for the processor exynos 2200 ?, not interesting to play on the new phone samsung s22 ultra at 30 fps

[spring wolf]

Why pubg is not sending verification code to Pakistan phone number??

[storm flume]

Please contact the customer service for further assistance, @spring wolf. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

It is possible that your device does meet the requirements or the game has not yet been optimized to provide the required frame rate option. Feel free to provide your feedback regarding this through #old.

[cyan citrus]

From where did you make the purchase?

[spring wolf]

@cyan citrus Why pubg is not sending verification code to Pakistan's phone number??

[cyan citrus]

Contact the customer service for further assistance, @spring wolf.

[spring wolf]

Isn't it an official discord of PUBG??

[quaint badger]

Hello support team, I need your help in recovering my account, id number 570993841, my account has been closed for 10 years. Unfairness. Please remedy a matter. Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint badger.

[cyan citrus]

Yes, but we only provide community support through this platform and we are not affiliated with the customer service.

[spring wolf]

I wanna talk to a pubg representative not in game bot as i'm trying for many days but PUBG not send code to my Mobile number and i'm unable to login

[cyan citrus]

The only way you can seek help is through the customer service.

[spring wolf]

But in game customer service bot is not understanding the issues that i am facing

[cyan citrus]

Not something we can help with through the community.

[spring wolf]

Does pubg reply on social media platforms??

[cyan citrus]

You can try, but the only way to get help for account related issues is through the customer service.

[spring wolf]

But customer service doesn't have the option of verification code. Can you help in this regard what should i do to talk to them

[cyan citrus]

Already answered. That is the only way you can get help for account related issues. You may try to alternate options available or try to get code at another time. There is nothing we can do to help you with that other than to redirect you to the customer service. Please avoid repeating the same question after being answered.

[gentle tide]

I changed my apple device, i was logging into my account with apple id, i can't log into my account with android device, i have purchasing documents of my account or something, how should i watch a uol

[cyan citrus]

Do you have any other login method linked to the same PUBG MOBILE account, @gentle tide?

[gentle tide]

Connected to my email address but no verification code

[gentle tide]

This is my account and I can't login

[cyan citrus]

There is a daily limit to receive the verification codes, @gentle tide. Try to use an old code that you may have received or try again after 24 hours. If you still cannot access your game account, you may need to have access to an Apple device. After that, you can log into the account and link it with another social media platform. You will be able to access the account with an Android device after that.

[wet grail]

I need help with my account in pubg

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wet grail. Remember to read through #faq before asking questions in the support channels.

[wet grail]

I need help with my account in pubg

[cyan citrus]

Is your account suspended, @wet grail?

[wet grail]

I didn't use any cheat

[fierce hearth]

hallo

[cyan citrus]

I have asked if your account is suspended?

[wet grail]

yeas

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet grail.

[fierce hearth]

My bupg mobile account banned for 1350 day with out any resone

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce hearth.

[fading onyx]

Please help me with the problem I can’t enter the metro piano mode, it came out at 18 and already at 22 I can’t write to me about the beta test

[ionic arch]

Hello two years ago i got my pubg account banned for no reason you can check my stats and everything.
Can Anyone Help Me ♥️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ionic arch.

[storm flume]

Please refer to this channel's pinned messages for further information, @fading onyx:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fading onyx]

I do not understand sending in HP if you can

[somber patio]

Days ago my Facebook account got hacked and that person who hacked it has
broken many of the legal stuff on the platform, so they've suspended my
account which is the main link to my Pubg Mobile account. I've also had two
links with my Gmail and phone number. Yesterday, the hacker used my
Facebook account to log in to my Pubg Mobile account and changed all the
linked mail and phone number to his links so that I couldn't get into the
account again and every time a verification is sent to his phone. He
changed that as well. I’d appreciate you if you can help as soon as
possible to get my account back. This is my Id: 5576208657

[storm flume]

Please contact the customer service for further assistance, @somber patio. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Here: #questions message.

[somber patio]

I can’t get into the account no more

[fading onyx]

But it's May 22, but I still can't log in

[cyan citrus]

Not something we can help with, @fading onyx. Refer to the pinned message again.

[cyan citrus]

Please reach out to the customer service for further assistance with account related issues.

[fading onyx]

I can't understand anything I'm Russian I'm talking to you through a translator

[cyan citrus]

You may refer to #735483472432594994 sub point 3.1 for regional communities to seek help in your native language, @fading onyx.

[fading onyx]

And how I am a stupid person, please help and explain, and I'm sorry that I run into you like that, but I really like this mode

[fading onyx]

Wat?

[compact oar]

Where are you from?

[fading onyx]

Russia

[honest dagger]

beta server problem pls help

metro royale beta server problem

[storm flume]

Please refer to this channel's pinned messages for further information, @honest dagger:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please do not use languages other than English, @toxic helm. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plain vault]

i need help please , i cant login to my account which is only linked to facebook

[cyan citrus]

What is the issue you are facing when trying to log into your account, @plain vault? Could you share a screenshot?

[toxic helm]

hello please help me banned for nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic helm.

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot.

[plain vault]

@cyan citrus when i login it says wrong password then it says that i can have a code to my mobile phone when i enter my phone i see that as i make a new account not my original pubg acccount

the facebook that i link to pubg account is just a number

[cyan citrus]

It means that either you are using a different login method or the login method you were using before was removed, @plain vault. You may reach out to the customer service in-game should you require further assistance with this.

[plain vault]

but the customer service doesnt respond , it's just automatic responces

[cyan citrus]

The AI is just there to record your issue, @plain vault. This is to save extra resources and time due to enormous number of requests every day. After you record your issue through AI and select the available options accordingly, you will be connected with a customer service representative. Again, it may take some time for the customer service representative to get back to you due large number of requests every day.

[plain vault]

ok , so they will contact me by mail ?

[cyan citrus]

Through the same ticket you open with the customer service inside the game, @plain vault.

[plain vault]

ok

[somber patio]

My friend's account got hacked and all his linked socials and phone number got changed and he's getting online and plays with the account as if it's his and he know no one is getting the account back

[storm flume]

Please contact the customer service for further assistance, @somber patio. Refer to subpoint 5.4 in #faq for further information.

[somber patio]

the bot again

[cyan citrus]

If you do not have access to any login method currently linked to the PUBG MOBILE account, it may not possible to recover that account, @somber patio. You can create a new account and continue playing the game. Also, please be advised that your account security is your own responsibility and you should never your login information and enable two-factor authentication.

[peak niche]

hey there, a friend of mine got 8 strikes from tencent on his yt channel

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @peak niche. We may otherwise have to mute you.

[somber patio]

no one had any thing I don't know how he logged into the while me and my friend were in a game basically

[cyan citrus]

Your concern is comprehensible, @somber patio. However, please understand that we only provide community support through this platform and will not be able to help you with compromised or stolen accounts in any way. All we can do is to redirect you to the customer service.

[somber patio]

I don't even understand how does that service work? it asks two questions and that's it the convo ends

you do recover accounts and I already know people who does that but they ask to get paid and they had recovered many accounts my friend

[cyan citrus]

You can try the alternate ways, @somber patio. You should not select that you do not have access to your account or everything was removed. In that case, the conversation will end up being closed. However, still there is very low chance that your account can be recovered because you do not have access to any login method.

[somber patio]

The hacker got into my Facebook account and got it banned but before, he used it to login to the game then changed every link so I can't get access even to the Facebook account or the game itself

[cyan citrus]

Understandable, @somber patio. Unfortunately, will not be able to help you any further with this than we already have.

[somber patio]

no comment

[jolly obsidian]

Hi, I have lost all the stuff in Metro royal that was wearing me. How do I return them where they went?

I played it all right, after an hour or two I come in and all the equipment is empty. In the inventory everything remained as it was.

[vagrant onyx]

Its regional

[errant venture]

is this person even a real employee or is this pic nonsense

[plain vault]

@cyan citrus if my only linked account removed from the game , will i be able to recover my account again ?

the support will be able to help me recover it ?

[cyan citrus]

if you do not have access to any login methods, it may not be possible to recover it also, @plain vault. You can still try to contact them and see if they will be able to help you out.

[restive galleon]

It's been a long time since u said u will support the 90 fps for the poco f3 and we didn't see anything

!!

[storm flume]

Please do not use languages other than English, @restive galleon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to this channel's pinned messages for further information, @restive galleon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[restive galleon]

Yeah i know, but u said in the future six months ago !!

So will they provide this feature
or not pls if u have a clear idea about that just say it 😆

[glacial verge]

banned without any reason . 4 year id gone . have a look at it . never cheated . killed 14 enemies in last game in gold league .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glacial verge.

[royal sedge]

Can someone tell me when is All Talent championship going to be available this season?

[feral forge]

We do not have information in this regard, @royal sedge.

[tame swan]

I updated IOS to 15.5 as I was recommended, but the problem was not solved, what should I do?

I really want to be helped in solving this problem, as it's very uncomfortable to play like that

[deft ibex]

Can someone help me? My Gyro broke for no reason. It was working completely fine like 2 days ago but now, it doesn't work.

[covert remnant]

Try doing client repair from the login screen.

[deft ibex]

Alright.

[trim token]

No kood

[undone prairie]

My rank takes too long to refresh in the "C2S6 Season" page or anything else, appear in career results and statistics. I don't know if that problem is from me or the game

[deft ibex]

I repaired but it didn't work.

[deft ibex]

Yeah no, I uninstalled then installed again but it didn't fix it.

[willow lagoon]

I need to remove a icloud email from my pubg mobile account because i can't log in with it or connect with it any more i have linked Twitter and email address and phone number and need to link another social link else icloud that linked in my account, please help me guys, Thanks in advance pubg support team.❤️

This my pubg id:

5250014053

[covert remnant]

Try to download a gyro calibrator app from Play Store and see if it helps.

[covert remnant]

You will temporarily need to find an iOS device to remove it.

[storm flume]

Please do not use languages other than English, @hearty charm. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[deft ibex]

Do you recommend any specific apps?

[undone prairie]

it's 2AM (12:00AM UTC+0) and it still says different region... {I had this problem that it says "Me" on Luxembourg but when I get there I see it says different region and I'm not there}

[covert remnant]

There’s plenty. Install any. Sorry, I’m iOS user, cannot recommend any specific.

[undone prairie]

I've been told it'll refresh on the start of Monday which is now

[deft ibex]

Alright, that's fine. I'll let you know if it worked or not in a minute.

[covert remnant]

@undone prairie It is refreshed. If you are not there, the system detected suspicious flag/region changes on your account.

You need to go back to the region/flag you previously had.

[undone prairie]

I've only changed twice in like 3 months

[covert remnant]

Twice in 3 years is still suspicious. The system thinks you are changing flags to gain regional rankings, hence your account is flagged.

Yes?

[merry horizon]

Where are you from?

[covert remnant]

This is the global server support. Let me know how can I help you.

[merry horizon]

I am a Bgmi player

[covert remnant]

You will need to contact BATTLEGROUNDS MOBILE INDIA customer service for support related to that game.

[merry horizon]

How to contact

[covert remnant]

https://help.battlegroundsmobileindia.com/hc/en/4-support/ this should help.

[undone prairie]

sorry for not responding, is there any way that I can fix this?

[covert remnant]

You can fix it by going back to your previous flag.

[deft ibex]

@covert remnant I tried 3 different callibration app but none of them worked, I'm gonna try and factory reset my device and see if it fixes it.

If it doesn't then I'm burning my phone.

[covert remnant]

Did the gyro calibrating app show any success?

[undone prairie]

I didn't change my flag I only changed my region, and I can't see the setting

[deft ibex]

No, not at all.

[covert remnant]

Then it is likely a hardware issue. Just call your manufacturer service center.

[willow lagoon]

The problem is i can't reach it anymore like it's not mine, not me or no one can help me just you pubg supporter!

[covert remnant]

You can no longer change region on this account.

@willow lagoon Unfortunately, it is not possible to remove a login method if you do not have its access, for security reasons.

[willow lagoon]

How that and you make a Feature to remove it in help center in pubg if the account have been hacked!!!

And you say now can't remove it, really how???!!!

If my account has been hacked i must need from you to remove an email that the hacker use it to log in my account!

[covert remnant]

If your account was hacked, the only option is to contact customer service in-game. Make sure never to share your account or password with anyone else. Tencent or PUBG MOBILE will never ask for this kind of information.

Please be patient as customer service may take a while to respond. Try not to contact anyone else as there are too many scammers around.

[willow lagoon]

And i say to you i have linked a Twitter and email address and phone number All of these accounts are mine!

[willow lagoon]

I need a help here not in the game, because in game they declined my order and i have Correctly solve all questions right!

[covert remnant]

@willow lagoon This channel is a community support, only for general inquiries. Customer service is in-game.

[willow lagoon]

Okay can you tell me what happend to customer service in game?

I can't connect with anyone!

[covert remnant]

@willow lagoon Please ask in Middle East and North Africa (MENA) server. The link is in #735483472432594994 3.1. I do not understand Arabic.

[outer scroll]

I have aim assist on but ingame I have no aim assist

[trim token]

I don't get the code

[astral canopy]

There’s a little problem, I have been playing metro royale in pubg mobile for 4 days trying to get the sub urban pants and when i reached them they game a hat instead even tho it shows the pants there

[trim token]

I don't get the code

[abstract shoal]

<@&481161015728406538> When is the next pmco championship?

[errant field]

My phone screen on 120 hz refresh rate but 90fps ain't popping up on OnePlus 8t my friend has the same phone and he can run 90fps

[river vault]

I did something stupid 1 year ago i buy uc and I didn’t mean to get that much and I refunded the money from Apple Pay, no any thing I want to do PUBG says ( This feature cannot be used as you don't have enough UC. Please make up the refunded UC to improve your gaming experience.) and I can’t buy uc and I tried from midasbuy and it didn’t work as well. What should I do?

[foggy torrent]

Pubg can u take out the timer for recall in erangel? Die one time and come back is fine but can u take off the timer?? Pleaaaaase????

[proven shell]

Does anyone know why I was gold and went to bronze 3 being that I am gold in the 3rd and bronze in 1st and even in the 3rd I'm still bronze, the only thing I did was change server does it reset rank?

[narrow steeple]

I did not get the secondary verification code to be able to login to my account after the last update, what should I do?

[covert remnant]

@narrow steeple Please try again after 24 hours. Server might be busy.

[covert remnant]

Changing server resets rank, yes.

[covert remnant]

Please use #old.

[finite panther]

@covert remnant trying from past 7 days. no code is coming to my mobile number

[covert remnant]

@finite panther Are you from Russia or Saudi Arabia?

[floral grotto]

Aoa number verification code ni atta???

[finite panther]

Saudi Arabia

[covert remnant]

If you are from Saudi Arabia, please try again after a few days.

[finite panther]

@covert remnant How many days? approximately?

[covert remnant]

You need to purchase the same amount you refunded the last time. The UC you purchase will automatically be deducted from your account. You can use the UC from your next purchase.

@finite panther No ETA, unfortunately.

[covert remnant]

Please join the PUBG MOBILE ESPORTS Discord server (https://discord.gg/esportspubgm) for assistance related to PMCO.

[covert remnant]

Please ask in the OnePlus 8t community groups.

[covert remnant]

Can you reproduce the bug? Please screen record it and share in #old.

[river vault]

I definitely can but how it’s not letting me do it as you see

[covert remnant]

What happens when you try to purchase from https://www.pubgmobile.com/pay?

[river vault]

It says I can’t take this amount of money from my bank account and I have to contact them first

[covert remnant]

Do you have a screenshot?

[river vault]

No but I can do it again and send it to you

[covert remnant]

Please do. Censor any private information.

[hasty walrus]

Hey guys, my wife was playing metro and her Dula called (maternity doctor) she took the cal during a metro match and now all of her stuff is gone. Please help us restore it. It’s been a very hard day for her already

[covert remnant]

It looks like your current bank does not support it. Can you try a different card?

[river vault]

Unfortunately that’s the only card that I have. 🥺

[storm flume]

Please do not use languages other than English, @narrow steeple. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[narrow steeple]

I tried every day after the last update and I wait 24 hours every day and I haven't received the code from 5/13 until now!!

[hasty walrus]

Hello

@covert remnant

Can you help me

Her username is firember

[covert remnant]

Email [e-mail] to see if they can assist.

@hasty walrus Aloha! How can I help you?

[covert remnant]

If you are from Russia, Soudi Arabia or Pakistan, you will need to wait a couple of days. Otherwise, please contact the customer service.

[pale swift]

@covert remnant my account scammed , how i can get account back?

[covert remnant]

@pale swift If your account was scammed, the only option is to contact customer service in-game. Make sure never to share your account or password with anyone else. Tencent or PUBG MOBILE will never ask for this kind of information.

Please be patient as customer service may take a while to respond. Try not to contact anyone else as there are too many scammers around.

[hasty walrus]

Hey Tulip, Ty for responding. My wife was in the middle of her metro game when she got a call from her Doctor she had to take

When she logged back in, all of her end game metro gear was gone

We were in the 1 map

Where it’s impossible to loose items

[river vault]

Bet thank you appreciate your help

[covert remnant]

What happened was she went AFK and got killed by another player. Metro is a sensitive game mode where you lose everything as you die. I recommend starting over and playing the mode on a secondary device where you usually do not get interrupted.

[covert remnant]

Good luck.

[hasty walrus]

No

You don’t loose your gear in the first map

Just advanced, and she had to take the call be cause we just miscarried. It was her doctor she was waiting to hear from

Now she’s even more upset

But if there’s nothing you can do I’ll just give her my stuff

[covert remnant]

That is unfortunate, sorry to hear. Unfortunately, anything lost there are non-returnable.

[hasty walrus]

Ok ty anyway

[primal hawk]

@covert remnant last time when i logged out my PUBG account it have 375 UC but today when i logged in it have only 75 uc please can u tell me where my uc gone my pubg id is
5972364858

[covert remnant]

@primal hawk You either intentionally or mistakenly spent it. Check if your bought the Royale Pass. All UC is synced with the server. There’s no way it will vanish in thin air.

[primal hawk]

Yes i checked every single thing i didnt bought anything

@covert remnant

?

[storm flume]

Please do not use languages other than English, @opaque grotto. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[primal hawk]

@green agate can u help me plz

[storm flume]

Please contact the customer service for further assistance, @primal hawk. Refer to subpoint 5.4 in #faq for further information.

[covert remnant]

Please contact the customer service. They might be able to find what you bought.

[past hare]

@covert remnant i changed my region but not showing in region ranking still showing different region 😭😭

[compact oar]

If you are not there, the system detected suspicious flag/region changes on your account.

[loud aurora]

HoHow to play pubg

[night cloak]

i cant see ghillie suits please help

[slate nova]

Did you change your region to Romania in the settings?

That’s why, it’s of your region state bro of the flag of the title you got

Yeah bro but have a good day/night so far

[night cloak]

cant see ghillie suits at all

anyone actually useful?

[coarse ocean]

hi, anyone here, need help\

[rustic prawn]

Why is it that on my friend's account they give the "City Walker" set as rewards for honor, and I have a completely different costume?

[dusty pivot]

Hi

Fatih 4461 finished? Help :(

Please help

[celest shadow]

Please perform a routine repair from the login menu. To perform a routine repair, you must first log out. The repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.

[celest shadow]

How can we help you?

[celest shadow]

Feel free to provide your feedback regarding this in #old.

[celest shadow]

Can you please elaborate on your issue?

[dusty pivot]

Yes :(

[coarse ocean]

when I start TDM or ARENA, I have only 40 bullets loaded for the whole match, Enemy defeats me from their base standing on!

[celest shadow]

Please perform a routine repair from the login menu. To perform a routine repair, you must first log out. The repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.

[dusty pivot]

Help conqueror please

[celest shadow]

Players who reach the Ace tier and are ranked in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:20 UTC.

[dusty pivot]

ID?

My?

[dusty pivot]

Sorry no 😣

[dusty pivot]

Okay Thanks you

[night cloak]

cant see ghillies at all

anyone else have it?

[dark basin]

Anyway i can prevent these bugs or glitches happening ? They're making me lose lots of games

If anyone got a solution please send me a dm as i might not see your message here and thank you

[trim token]

I don't get the code

[coarse ocean]

Will it resolve my issue?

[finite panther]

@celest shadow @green agate
When is the problem fixing regarding verfication code in Saudi Arabia.

from last 7 days i am not able to receive the code from PUBG MOBILE.

[storm flume]

Please contact the customer service for further assistance, @finite panther. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @trim token. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak @dark basin. You can also submit a report in #old in compliance with the channel's pinned instructions.

[calm mango]

to reach conqueror with 500 people on our country does solo duo squuad combine on this 500player or only squad if i play squad ??

[dusty pivot]

I want to increase the score of my pubg account, but I will not give the account code, but if you ask, you can help me. 4497 conqueror

Help conqueror please 🥺❤️

[feral forge]

Solo, duo and squad leaderboard are separated.

[dusty pivot]

Sorry conqueror please help

Me conqueror please help beautiful :(

[calm mango]

ok thanx you so much

[feral forge]

You can look for other players to play with in #activities, @dusty pivot.

[brisk gust]

no 3d touch button on iphone 8 after update what should i do?

[north wigeon]

plz roll back rank style

crown join with ace conquer

not gold with conqueorr

[junior birch]

Feel free to share your feedback regarding this in #old, @north wigeon.

[frigid pier]

Hello, my account was hacked 14 days ago, and now I was able to get my Twitter account back, but it was unlinked from my PUBG account. Is anyone here to help me?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @frigid pier.

[frigid pier]

What is the sub-point 5.4 I don't understand?

I request an authorized person to help me with my account. I cannot access my account. The Gmail account associated with all my accounts in Buggy has been hacked, and now I was able to retrieve Twitter, but it was too late.

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[frigid pier]

Go talk to a robot and a server full of employees is there?

I talked to him and got nothing from him

[deft ibex]

I'm one of the people who won in the elite rp pass giveaway, where am I supposed to send my id? Email or dms?

[covert remnant]

@deft ibex Where did you win it?

[covert remnant]

The robot will ask you some questions. Answer those correctly to recover the account.

[celest shadow]

You will receive an e-mail.

[frigid pier]

I answered but the conversation is closed while I'm talking

[covert remnant]

What was their latest message before closing the conversation?

Know that you will need access to at least one login method to recover the account.

[deft ibex]

#events

[deft ibex]

I did.

Am I supposed to email him back?

[covert remnant]

Yes, email them with your game ID.

[deft ibex]

Alright.

Thanks

[frigid pier]

Please understand me and direct me to the road. My account was stolen on 5/9/2022 and since that date I am talking with PUBG support, Gmail support, Facebook support and Twitter support. I did not have to take Twitter an hour ago and retrieved the Twitter but I entered the game and the thief had canceled the Twitter link from my account

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @frigid pier.

[frigid pier]

Is a robot sword I am talking and repeating the same words I hope you understand and understand my problem

After spending all this money on my account, no one from the employees responds to me anymore lol

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[frigid pier]

Worst customer service I've ever had, I apologize for insulting it by talking to you

[lavish crown]

Hello, i have some problem with crew challange, why show that like a 10 mounth ago

@junior birch

[junior birch]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement: #news message

[lavish crown]

@junior birch and i can t to play in crew challange with my principal account ?

[astral canopy]

@covert remnant
Id : 5125567771
Device: iPhone 13 pro max
Network: Wifi
Country: Spain
Screenshot: provided down

There’s a little problem, I have been playing metro royale in pubg mobile for 4 days trying to get the sub urban pants and when i reached them they gave me a hat instead even tho it shows the pants there. I would like to get what I played for .
My game id : 5125567771

[covert remnant]

@astral canopy Send this in #old for the developers to see.

[junior birch]

You cannot play from the suspended account.

[lavish crown]

@junior birch yes, but to another account i can play?

[junior birch]

Yes.

[lavish crown]

@junior birch i was banned 1 weeck for teaming, but i did nt make this, i suported de sanction

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lavish crown.

[astral canopy]

I did 2 hours ago but no one responded ❤️

[covert remnant]

Oh, no need to send again. And, you are not expected to get a reply. It will be forwarded to developers by our community team.

[astral canopy]

But is it going to be solved?, because it’s not about the item that I didn’t get it’s about the time that I spent
Thank you ❤️

[covert remnant]

@astral canopy If there is really a bug, you will likely get compensated.

[astral canopy]

Okay thank you for your time , have a great day ❤️

[woeful stag]

Hii brother🙂 gd afternoon
I am here to give a complain on our community, on people who sell hacks and buy and sell accounts i have proof against them kindly take action on them i will give u link of the telegram channel

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @woeful stag.

[woeful stag]

Not cheating i am saying about selling

[covert remnant]

Yes, please use the link above.

[woeful stag]

Ya i have reported....
Brother i will dm u the link will u take action?

[junior birch]

The community team has a lot on their hands and they are usually busy, please wait patiently, thank you for your understanding.

[urban jetty]

what is this I already downloaded it the 5th time what does this mean?

[pulsar mesa]

@celest shadow I purchase the pass on midasbuy it told me i would get 140 uc bonus how to do I get that

[celest shadow]

Please contact Midasbuy support at [e-mail] for further assistance.

How can we help you?

Is the player in your friend list?

You can currently only block players that are in your friend list.

Feel free to report their behavior.

[narrow steeple]

I am from Saudi Arabia . When will this bug be fixed?

[dapper zephyr]

Hello

I need help with hacked account

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @dapper zephyr.

[dapper zephyr]

I lost login game access because the hacker added his email address and phone number

I have only my facebook.login working

[junior birch]

If you have access to a login method, please contact the customer service in-game for further assistance.

[dapper zephyr]

Unfortunately I cannot .. i have sent a file claim in game early this morning but the hacker noticed that and removed my login ability

[coarse ocean]

Still afyer routine repair, the glitches are not fixed😫

[junior birch]

Please try reinstalling the game, @coarse ocean.

[coarse ocean]

Ok

Tell me, is there any issue regarding android 11 or 12

@junior birch

[dapper zephyr]

@junior birch

[junior birch]

We only provide community support through this platform. We are not affiliated with the customer service and there is nothing we can do to help you with compromised, stolen and hacked accounts, @dapper zephyr.

[tropic flicker]

if u still have fb login then try to link number in ur account or contact support in game they will help u out

[crisp venture]

@junior birch bro

Before it should show us we will get 350 gems and outfit and now it shows 35gems and outfit.what about the people who has already collected 350 gems will rest of the extra gems be deducted from their account

[brazen cradle]

Has anybody you know gotten 350 gems ?

[crisp venture]

@brazen cradle i show in #media many people posted it when they got still the screenshot exist in #media

@brazen cradle look at this

Its really not fair

[frigid pier]

Is this a robot master

Is this true ?

[cyan citrus]

Please submit a report regarding this in #discord, @frigid pier.

[frigid pier]

I know it's a lie, but poor customer service allows these people to take advantage. Thank you for that

[cyan citrus]

Please submit a report in #discord so we can take appropriate action, @frigid pier.

[frigid pier]

What to send a report on? To be better than your dealings with users?

[south flicker]

Hello I have a problem please help me

[cyan citrus]

Can you send one more screenshot of the conversation with him with the floating profile?

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

Hold your thumb on the floating profile and scroll down a bit until a part of the chat is visible, take another screenshot and send it here, @frigid pier.

[storm flume]

Please do not use languages other than English, @frigid pier. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[south flicker]

My friend's account was hacked and linked to an internal link and threatens that he will build the account for 10 years. Please help me

[storm flume]

Please contact the customer service for further assistance, @south flicker. Refer to subpoint 5.4 in #faq for further information.

[frigid pier]

Haha my problem was my account was stolen and I have all the evidence and pictures of the account inside the game and open boxes and my problem was not solved and they sent me the same message

[south flicker]

God's problem

[lucid kernel]

Hey, when ever i applied Smoke and Molotov Skin, the Key Mapping Doesn't work on these specific Two items in matches. If i use the ordinary(default) the keys works like a charm. any solution for this issue?
P.S all my resources are downloaded in game, and i have even tried cleaning cache method before.

[crisp venture]

@cyan citrus can you review my question and answer it please

[night cloak]

Guys why do this come out whrn i try to login into my acc?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[lucid kernel]

You need to update your emulator

[brazen cradle]

It was a mistake that was corrected as soon as it was brought to light. As what exactly will be done from people who be benefited from this glitch is not decided. But, people will no longer benefit from this. If there is any feed back or suggestions that you wish to leave regarding this. Kindly feel free to drop it in #old

[lucid kernel]

@brazen cradle um can you Answer my Query ?

[brazen cradle]

if you have applied skin to Molotov and smoke, what exactly doesn’t work ?

[crisp venture]

@brazen cradle literally its not fair at all 👍

[lucid kernel]

The Emulator Key mapping.

[lucid kernel]

the Default Keys, which is, press 5 for Smoke, and Press 6 for Molotov. These keys doesn't work. if i keep pressing them.

i use emulator @brazen cradle

[brazen cradle]

I understand. Unfortunately, there isn’t much we can do regarding emulator related issues.

[trim token]

I can't count the code
Id : 5877659614
Device: iPhone 13 pro max
Network: Wifi
Country: Saudi Arabia

IRON#1111

I can't count the code
Id : 5877659614
Device: iPhone 13 pro max
Network: Wifi
Country: Saudi Arabia

[keen scarab]

How can I fix this??

[rare sun]

Hi moderator

I need ur helpful I need to apply PUBG partner how can I do or contact?

[lusty jackal]

Where’s the patch note for the 4mb update today?

[cyan citrus]

Players that have a history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @rare sun.

[cyan citrus]

No information regarding this yet.

[keen scarab]

I bought this id so I don’t know if someone played by cheating.. but isn’t there any way I can fix it??

[cyan citrus]

To start with, selling or purchasing PUBG MOBILE accounts is against the terms of service of the game, @keen scarab. We will not be able to help you with this any further.

[trim token]

I can't count the code
Id : 5877659614
Device: iPhone 13 pro max
Network: Wifi
Country: Saudi Arabia

[storm flume]

Please contact the customer service for further assistance, @trim token. Refer to subpoint 5.4 in #faq for further information.

[lusty jackal]

Ok

[trim token]

I can't count the code
Id : 5877659614
Device: iPhone 13 pro max
Network: Wifi
Country: Saudi Arabia

[junior birch]

Please contact the customer service for further assistance, @trim token.

[trim token]

@junior birch#no answer

[tribal raven]

I need my account back because i dont make anything to take a band id:5225545392 Pleas ineed my accoute

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tribal raven.

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[trim token]

@junior birch I can't login to my account since May 16 Support is not responding

[quick igloo]

@MحMĐ Yes, I am unable to enter Metro Royale because when I click on it, it says 'This feature is still under Beta testing., and you have not been invited to try it out." I am wondering, is this supposed to happen?

[storm flume]

Please refer to this channel's pinned messages for further information, @quick igloo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[safe agate]

Hi
Please help me
My region change option has been hide how i fix it ?
Please help me

[cyan citrus]

The option to change your region is not available for the accounts registered in European continent, @safe agate.

[night cloak]

How many days or months are banned in the Metro Royale?

[cyan citrus]

Please share a screenshot of the issue you are facing, @night cloak.

[night cloak]

okay

How many days or months are banned in the Metro Royale?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

What is Pin?

[cyan citrus]

Here: #questions message, @night cloak.

[runic temple]

Copy right Stikes By PUBG MOBILE Original content plz hep

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @runic temple. We may otherwise have to mute you.

[runic temple]

Copyright Strike real video, tips and tricks and update related

[cyan citrus]

Send your concern in the correct channel that is #copyright and wait patiently for a response, @runic temple.

[mellow berry]

hi good afternoon i need know how i can know when i created my account in pubg

[cyan citrus]

You may have the option to check the date when PUBG MOBILE was linked to your social media account through your social media account settings, @mellow berry.

[mellow berry]

if i check the linked achievement and check the date it is that oky ?

[cyan citrus]

It should be, @mellow berry.

[mellow berry]

But does this help to get my account back from customer service?

because i will send that date for customer service tell me it wrong

[cyan citrus]

We are not the customer service and we will not be able to answer on their behalf. However, you should be able to recover your account if you provide them with all the correct required information, @mellow berry.

[torn gate]

hy

some one linked email to my pubg id

how to unlink

[storm flume]

Please contact the customer service for further assistance, @torn gate. Refer to subpoint 5.4 in #faq for further information.

[trim token]

@cyan citrus I can't login to my account since May 16 Support is not responding

[cyan citrus]

We unfortunately will not be able to help you with account related issues, @trim token. Please wait for a response from the customer service.

[torn gate]

pubg not showing support service

plz help me out to secure my account

[cyan citrus]

There is nothing we can do to help you with account related issues through the community, @torn gate.

[torn gate]

plz some slotion?

[cyan citrus]

Contact the customer service.

[loud sandal]

How do I report someone who breaks the rules and plays hacker and helps his friends

I already reported them but the system says they are not cheaters

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @loud sandal. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[strange storm]

@cyan citrusWhat is the bgmi logo doing in the PUBG Mobile file?

[harsh crater]

this happen to my Account

[strange storm]

@celest shadow

[crude pine]

HACKER CHEATER PLEASE BAN HIM

[hot stream]

Can anyone help me, my phone is constantly dropping fps.
Since the game update it got even worse, I can't almost play.
And we are talking about a rog5 , 12g ram, 156memory

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @crude pine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[crude pine]

i reported but he no ban

[hot stream]

Even with support for 90 fps, the maximum I can get is 80.
If there are a lot of people around, drop to 40

[junior birch]

Please refer to sub-point 4.6 in #faq for further information, @hot stream.

[junior birch]

You can also submit a report through https://bit.ly/3uDSJZv.

[strange storm]

@junior birch

[junior birch]

Could you please elaborate, @strange storm?

[strange storm]

@junior birch that image in pubg m files

[cyan citrus]

Did you just install the game?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @strange storm.

[strange storm]

File in pubgm eng version

[frigid lantern]

can someone tell me there was a problem with replenishment through qiwi

[pulsar mesa]

@cyan citrus on the rp it tells me maximum amount so I have to wait a week to do the missions again

[night cloak]

Every time you open the season thing

Season 5 suits pop up

Is it a glitch or a bug?

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @night cloak.

[harsh crater]

Update game 2.0 so this one comes out

[cyan citrus]

This should be fixed after the resources are initialized, @harsh crater. Please wait until it is done.

[storm flume]

Please refer to subpoint(s) 4.6 in #faq for further information, @night cloak.

[hexed wave]

My Facebook account was hacked statue Log in to my pubg mobile account and my pubg account has been linked to a phone number I want to cancel the internal link to create the hacker logging in with it

Pls helo

Pls help

[dusty crow]

smash your phone and buy another one. There you go,

[night cloak]

wish i could but broke

[dusty crow]

you're replying to a bot bro, bot doesn't read your msg

[night cloak]

someone used the bot to reply i believe cuz it took a while

[dusty crow]

there's rly no other solution

[night cloak]

unfortunate

[dusty crow]

auto reply

[tall canyon]

I reported on that pupg keeps kicking me from metro and saying this feature is still under beta test and you haven't been invited to try it out and a mod said I have to wait so everytime I make new account I play for like 2 day and get kicked again with the same message

[queen granite]

please help me with this error in Metro Royal

[gusty nebula]

Hello, I live in the United States of America and I want to transfer my account data outside the European Economic Zone, but the problem is that I do not have a button in the settings to change the country. Please help and thank you
This is My ID : 5259444145
The Devices that am using for playing Pubg Mobile is: Iphone 12 pro max, Ipad pro 2021

[storm flume]

Please contact the customer service for further assistance, @hexed wave. Refer to subpoint 5.4 in #faq for further information.

Please refer to this channel's pinned messages for further information, @tall canyon and @queen granite:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please contact the customer service for further assistance, @gusty nebula. Refer to subpoint 5.4 in #faq for further information.

[south grove]

Someone is loging into my account through mobile number which I haven't linked and I am not able to unlink it please help.

[lone plover]

why there ie no growing pack in my region????? europe, italy

[cyan citrus]

Please reach out to the customer service for further assistance with this.

[cyan citrus]

It may not be available for some regions. You can contact the customer service in-game for further assistance with this.

[regal tree]

Help and support option not showing i want to remove email

[cyan citrus]

You cannot remove it through there, @regal tree. You will need to log into the account with the same e-mail linked to the account if you want to remove it.

[regal tree]

Some one Link their email to my account

[lone plover]

@cyan citrus Why no🤨