questions

[storm flume]

Please do not use languages other than English, @pseudo fiber. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[light dune]

Hi everyone. Is there any way to get leadership of clan if the clan leader get banned?

[timber cradle]

PROTECT YOUR DAM GAME YOU ARE LOSING PLAYERS CAUSE OF DAM HACKERS

[junior birch]

If a Clan Leader or Co-leader is inactive for a long period of time, the system will automatically transfer management privileges.

Feel free to share your feedback regarding this in #old, @timber cradle.

[frosty solstice]

Why is 90fps locked on 90 fps capable devices and how to unlock it in a legal way?

[light dune]

Long time? How many days, month? Banned 1 year ago clan leader. But system will not auto transfer...

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[frosty solstice]

Thank you :)

[junior birch]

You are welcome!

[light dune]

How can I learn the criteria in detail here?

[night cloak]

@junior birch

[junior birch]

Please refer to the pinned messages of this channel for further information, @night cloak.

[night cloak]

O come on man.... U cant expect People to belive that... U can revoke rigts to play metro without any reason....
Do i need to die every game so i dont get revoke... Come on

[frosty solstice]

Another quistion sorry :), is there a way to enable 60 fps on 60 fps capable devices bc alot of devices are capped at 30 or 45 fps tho they are capable to run 60 fps on smooth settings. Is there a form for that??

[junior birch]

Unfortunately, not. Please share your feedback regarding this in #old, @frosty solstice.

[frosty solstice]

Ok tysm :)

[junior birch]

You are welcome!

[celest shadow]

Please do not excessively send numerous messages in a short time frame, @pseudo fiber.

[umbral granite]

Hi

Can i delete my phone number or email link from my account?

@celest shadow

@ocean bane

If i lose my access to this links

@junior birch

@ocean bane

[plain vault]

please help i''ve a problem in my account

[craggy granite]

I have a problem with my account, the settings feature did not add login protection

[gleaming grove]

Hallo
someone was Changing and adding a phone number from an unknown party and deleting the social media link and I can’t access the account and the name has been changed and friends have been deleted in my accounts
(the account has been hacked)
help me as soon as can
thank you.
tow accounts has been hacked plezzz help !!!!!!!
@junior birch

[radiant spindle]

I'd....
5365014138

I not even open my account in the same while you give me a pan so I don't play with cheet code or anY bad thing so please un pan my account .
I want to play with my team again.

[steep pine]

@ocean bane are you here need some help

[radiant spindle]

@ocean bane

[steep pine]

@radiant spindle moderator can't do anything wait for time given in notification

[radiant spindle]

[dawn pebble]

My game goes onto loading screen and just stays there then kicks me back to lobby

[urban jetty]

Can I get a refund for all my equipment i started a match in metro Royale and pubg crashed when I open back pubg all my equipment was gone I literally had a refined mkk🤬 btw game is crap

@celest shadow

@ocean bane

[round bear]

hello i have freezing loading screen , and i reinstalled 2 times and same problem, 4 times repair and it's same , how can i solve it ?

[dusty spindle]

hello I need help my account got hacked

[drifting geyser]

ID: 510407083
Hi, I wish I could go back to Asia server. Will you help me? Thanks!

[covert remnant]

@drifting geyser Unfortunately, you will have to wait for the 60-day cooling period to finish. Even if you modified it by accident, there is no other way to get around it. You can, however, play with your friends to lower ping or create a temporary guest account to play solo.

@dusty spindle If your account was compromised, the only option is to contact customer service in-game. Make sure never to share your account or password with anyone else. Tencent or PUBG MOBILE will never ask for this kind of information. Please be patient as customer service may take a while to respond. Try not to contact anyone else as there are too many scammers around.

[covert remnant]

Please contact the customer service. It is highly unlikely you will get these back.

[covert remnant]

When is it freezing? During login? Or, when you try to play a game.

[urban jetty]

ok thx

[steel lava]

why is the code not coming to the phone number

[worthy olive]

You can enter Pugb very quickly, the Internet is good, but when I want to enter the game (arena or just a classic match), there is an endless download and then throws it into the lobby, what to do?

[covert remnant]

@steel lava Are you from Pakistan?

[covert remnant]

Could you share a short video if the issue?

[steel lava]

no, i'm from russia

[worthy olive]

This is not the first time, before I was able to fix it by completely deleting the game and downloading it again, but today I decided to download the recommended resources and it happened again

[urban jetty]

it didn't work bot keeps ending the conversation

[covert remnant]

@urban jetty Then you will likely not be able to recover those.

[covert remnant]

Unfortunately, the code will not arrive in Russia for some time. Please try again after a few days.

[covert remnant]

Could you create another video showing the lobby and then going to the match?

[steel lava]

how long will it take

[covert remnant]

@steel lava There’s no ETA as the reason is unknown.

[steel lava]

I've been waiting for 10 days, the code still does not come

[urban jetty]

damnit and btw why does every morning I start pubg the first match crashes sometimes

[covert remnant]

@urban jetty If it crashes like goes to home screen, it is the RAM. If it doesn’t load into the game/freezes, it is the internet/security verification.

[covert remnant]

Sad.

[urban jetty]

damn so do I need to free up some space in my device? it's is the ram

[covert remnant]

Onono it has nothing to do with space.

[urban jetty]

so what do I have to do to stop pubg from crashing

[covert remnant]

When did the crashing start btw?

[urban jetty]

it crashes when I start a match in the morning

[covert remnant]

So, the problem started today?

[urban jetty]

yes

[covert remnant]

How many times did it crash since morning?

[urban jetty]

1 crash per day

[covert remnant]

Per day?

[urban jetty]

yes

[covert remnant]

You said the problem started today?

[urban jetty]

it doesn't crash every day but sometimes

it rarely crashes

[covert remnant]

When it you first encounter the crash? May I know what is your device?

[urban jetty]

oppo phone

[covert remnant]

When did you first encounter the crash?

And, could you write the model number?

[urban jetty]

it happened a month ago and the model is: CPH1969

[urban jetty]

btw your really helpful unlike others moderators who don't reply

[covert remnant]

Is it the 4GB variant? Other mods are helpful too. Might be a coincidence that they were busy at the time you asked for help.

[urban jetty]

it's 6GB

[covert remnant]

@urban jetty That is strange. It might be software issue too. The best suggestion I can give you for this issue is, go to Facebook and search for OPPO F1 PRO and join the group. Ask there if anyone is having the same problem in the PUBG MOBILE game. If they are, just ask them what they are doing to resolve it. They can help you much better than we do as they have direct experience.

[urban jetty]

ok Thanks 😃

[covert remnant]

I am seeing similar reports from your region these days. What they had common is that they were using mobile data. Have you tried using WiFi?

[worthy olive]

No, I don't have the ability to use Wi-Fi, but I noticed that this happens to me personally when I downloaded the recommended resources, before that everything was fine

[covert remnant]

That is new information. Could you delete the resource packs and try again? Let us know if the issue still persists after that.

[worthy olive]

Nothing has changed, I will have to delete the game again and then download it again to play normally :/

[gleaming grove]

Hallo
someone was Changing and adding a phone number from an unknown party and deleting the social media link and I can’t access the account and the name has been changed and friends have been deleted in my accounts
(the account has been hacked)
help me as soon as can
thank you.
tow accounts has been hacked plezzz help !!!!!!!

[tiny blaze]

Hi
I Think There is a problem with My Damage

While I was Shooting at the enemy he take Cover and knockout after 2 to 3 seconds

and the same thing happend to me
I was behind cover and Knockout
Is This problem with Ping???

[crisp venture]

@tiny blaze yes it might be a ping issue

[umbral granite]

Hi

Can i delete my phone number or email link from my account?

İf i lose my access to this links

@celest shadow

@covert remnant

[covert remnant]

You will need access to these to change.

[covert remnant]

Ping/desync yes.

[balmy shore]

I've been read all the rules carefully and I don't see any of them that I was doing it so on what basis I got the banned Please review my account again because it is possible that something went wrong
MY ID : 5318820303

[polar marsh]

Please refer to the private message from @polar marsh for further information, @balmy shore.

[leaden marlin]

People, does not give an exclusive refund for those who have returned for 300 uc (up to 6k may fall out), 2 times donachu and the action is not carried out, what to do?

[night cloak]

why its showing 1% while my ither friend at same tier at rank #4000

[brazen cradle]

How many points does your friend have ? Do both have the same selected regions ?

[dusty spindle]

hello my account got hacked I need help

[brazen cradle]

@steel lava I have deleted your message as it had your phone number in it. Kindly refrain from sharing personal info here.

You are not receiving the code on the registered number or you are unable to receive the code to link your number in the first place ?

[storm flume]

Please contact the customer service for further assistance, @dusty spindle. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@umbral granite Yes you can but first you need the access to your account with any one socialmedia linked to your account.It means that if you have lost access to your account then you cant unlink phone number/Email.If you have access to your account and you wish to remove the phone number/email then you can just by providing what pubg customer asks from you.✌️

[steel lava]

no code coming to phone number

[steel lava]

no code coming to phone number

[brazen cradle]

Did you already link the number to your account ?

[dusty spindle]

@brazen cradle hello my account got hacked I need help

[steel lava]

Yes

[brazen cradle]

Please check dynos response. Contact in game support.

[brazen cradle]

I understand. Did you request for the code more than three times in the last 24 hours ?

[dusty spindle]

IT IS NOT HELPFUL CAN YOU PLEASE GIVE ME THE STIPS

[leaden marlin]

People, does not give an exclusive refund for those who have returned for 300 uc (up to 6k may fall out), 2 times donate and the action is not carried out, what to do?

Pls

Help with the question, I don't understand

Support ignores

[brazen cradle]

All you have to do. Select the right options, When you get connected to an agent ,explain in full detail as in what had happened and proceed with the steps.

[brazen cradle]

I don't understand what exactly is the problem. Could you possibly rephrase your question ?

[dusty spindle]

you mean her in discord ?

[brazen cradle]

No, In game customer service.

[leaden marlin]

I threw money into the game, didn't play for many days, they give up to 6k uc for a donation of 300 uc, I paid twice, but the promotion was not activated, I wrote to those support, they don't answer

[dusty spindle]

do I have to login to be connected to the agent ?

[brazen cradle]

I understand. Where did you purchase UC from ?

[steel lava]

Yes

[leaden marlin]

Via kiwi wallet official pubg

[brazen cradle]

No, You can contact customer care through your login screen without logging in ?

[leaden marlin]

The payment screenshots are there, everything is there, they do not respond, the promotion is not activated, I tried it a second time, in the end it still exists for some reason

[brazen cradle]

The only two modes of officially acquiring UC is through in game and through MidasBuy
https://pubgmobile.com/pay. Unfortunately, Ill have to ask you to contact the customer care of the vendor you purchased UC from.

[steel lava]

I have been waiting for 10 days and the code still does not come

[leaden marlin]

So I entered the code with kiwi through Midas, the donation was successful, but the bonus uc was not given for the return action

[brazen cradle]

Unfortunately the cooldown period is 24 Hours, Youll have to wait for the cooldown period to be over to be able to request for the codes again.

[brazen cradle]

Ah, I understand. Unfortunately you'll have to wait for the concern customer cares response.

[steel lava]

Will the code arrive in 24 hours?

[brazen cradle]

I understand. Which region are you trying to access the game from ?

[leaden marlin]

So they are in the game after the first time no longer respond to technical support

[dusty spindle]

and how long until they respond ?

[brazen cradle]

They can take upto 30 days to respond.

[steel lava]

Will the code arrive in 24 hours?

[steel lava]

Russian

[brazen cradle]

In game customer try requesting after 24 hours and it should. If it doesn't check with the service provider and if there is no issues from them. Kindly contact customer support.

[gleaming grove]

can i get any help ?

[brazen cradle]

I understand, We have been hearing complaints from players in the above region for not being able to receive codes sometimes.

[brazen cradle]

How can I help you buddy ?

[gleaming grove]

my account has been hacked

[steel lava]

write to support help desk

[gleaming grove]

i try everything but no help or answer!

[gleaming grove]

where ?

[brazen cradle]

in game customer support cannot help with this , contact the customer support from where you purchased the UC from.

[night cloak]

Can team up rank system Gold V and Diamond V ?@@brazen cradle

[steel lava]

How long will it take for the code to arrive?

[gleaming grove]

so?

[leaden marlin]

Midas?

[brazen cradle]

if you purchased through Miday, yes

[night cloak]

Please help me

[steel lava]

How long will it take for the code to arrive?

[brazen cradle]

Unfortunately i am not equipped to know how long it would take.

[storm flume]

Please contact the customer service for further assistance, @gleaming grove. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

This rules say gold-con can team up but cant play matches in rank mode ?

Hey everyone for some reason I cannot buy a subscription on pubg it’s giving me this error

[steel lava]

can you get the code as soon as possible

[night cloak]

Yeah you can team up play non rank and tdm but not normal rank games

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

No

[steel lava]

can you get the code as soon as possible

[brazen cradle]

unfortunately thats not possible.

[night cloak]

Hey mind if you look at the message I sent at the top 🥺

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[night cloak]

Listen if they were to help me with my problem I would’ve not been here seems like they can’t help nor reply.

[steel lava]

Can you tell me how long it will take for the code to arrive?

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[night cloak]

Can’t you tell me how to fix it

[junior birch]

Could you please elaborate, @steel lava?

[junior birch]

The in-game customer service will be able to assist you.

[night cloak]

Is there a specific email I can mail

[steel lava]

How long will it take for the code to be sent to the phone number?

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address, @steel lava.

[junior birch]

[e-mail].

[night cloak]

Be aware everyone 😂

[leaden marlin]

Okay, thx

[leaden marlin]

And how they will help with the problem, the action is still there, I don't know why it wasn't activated at the first donation

[covert remnant]

@night cloak Make sure never to share your account or password with anyone else. Tencent or PUBG MOBILE will never ask for this kind of information. Do not accept friend requests of the people you do not know.

[steel lava]

Thank you

[hardy creek]

Is there any way to fix the problem with the loading screen being stuck? I have to restart my game every time i join a match.

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference.

[junior birch]

You are welcome!

Please block the user and report them to Discord Trust & Safety, @night cloak.

[hardy creek]

How to?

Nvm found it. Lemme try it

Nope, still the same problem. @junior birch

[night cloak]

Hello, PUBG Mobile Support Team, I have a problem, which is that my account has been stolen and I cannot recover it because the accounts linked to it, Facebook, Twitter, and the phone number have been changed. I have an invoice that proves that I am charging to this account and that it is my account and I would like to retrieve it and here is a picture that proves what I say.

[frosty bear]

@night cloak There is nothing anybody can help you here,
you need to continue with in-game customer service

[tiny blaze]

Are The Moderator Normal people or work For PUBG???

[frosty bear]

@tiny blaze
Normal People

@tiny blaze Only #copyright works for TENCENT

[crude shard]

I got banned for 10 years, without using any cheating, can you review the account
ID: 5680363748

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude shard.

[toxic hare]

I got temporarily frozen cna you review the account

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[iron ice]

after update my game is unplayable because of unresponsiveness and high ping
network: wifi 100mbps
device: oppo Reno ace
I'd :5607329261
country: Oman
before update it was very smooth and aim assist and everything was working well but after update I can't kill more than 2 people in tdm although I am conquereour player, in classics it's little Abit better than inventory but still there is a huge difference before and after

[lime juniper]

Xiaomi Redmi Note 11T 5G unfortunately does not support 90 FPS in PUBG MOBILE.

[iron ice]

could you solve the above mentioned problem ?

I couldn't understand why am I wasting my time talking to pictures... afterall these anime fools won't help me anyway

[frosty bear]

mi 10t support 90fps but is not in the list
please update as mi10t have Snapdragon 865 and 144hz refresh rate.

[round bear]

trying to play game , enter the match

[night cloak]

the feature is still under beta testing, and you have not been invited to try it out.

If tencent not, maybe someone can help me with this problem?

[night cloak]

That’s absolutely ridiculous.

[coarse locust]

I have a problem with my grocery store for five months. I am waiting for the gifts. There is nothing. I hope for help

[hardy creek]

Is there any way to fix the problem with the loading screen being stuck? I have to restart my game every time i join a match.
Yes i have tried the routine repair, did not help.

[fathom venture]

I wanted to join my pubg today via Facebook and Apple both socials didint worked it auto created a new account.
Few weeks ago my account got hacked via email but he didint stand any chance to claim it…
I think he was able to claim my account via support faster then i could to somehow
Is there anything i can do?

[hasty dirge]

I changed the server by mistake to South America and I want to return it to Europe

[green agate]

Please contact the in-game customer service or wait 60-90 days to change it.

[green agate]

Only the in-game support can help you since they'd have to manually restore the account.

[hasty dirge]

no other solution

[green agate]

It seems like this is a huge issue, you should contact customer service if you are missing your items.

[green agate]

Have you tried re-installing the app also?

[green agate]

Ping is not something we can help with unfortunately. However, feel free to leave this in our #old channel for later viewing.

[hasty dirge]

There is a problem of late entry to the match and high ping

[queen maple]

[ emulator ] how can ppl are playing pubg with audio problem the audio not clear /3d.. after new update. ! only me !!? how can i fix that problem !? i can't hear well in game can't know where enemy,, , gameloop audio settings what difference between directsound and waveout ! some one give me a solution to fix this problem !!!? i can't play !! only me who still have the problem !?

[slow ruin]

hi
I am trying to login my account with Facebook but it opens a ba.nned account
how to open another account

[green agate]

We do not provide community support for emulator users as we can only help people on the mobile version.

[green agate]

Are you not able to create a new account?

[green agate]

Please read my message above yours, note that you can try to repair the client to fix it.

[queen maple]

Iknow myabe some1 read in this sv and give a solution¨

[hasty dirge]

ok

[slow ruin]

no just i have 2 account Facebook im logout from ba.nned account but the game open ba.nned account 💀

[green agate]

Contact the in-game customer service if you physically cannot create a new account yourself.

[slow ruin]

ok
i have another question
hwo to delete my account

[green agate]

You can do this through the settings menu as that is where you can change it.

[spark widget]

Hello. Since the new update I've been facing the problem with entering battles. The loading screen appears, but nothing happens next. I'm just unable to enter the battle. Shutting down the game and reopening helps to enter the battle, but this is very annoying. Client recovery/restoration helps only for a couple of battles. What should I do? I've tried all options of recovery, but only the option "choose if nothing helps" does help (again, for a couple of battles)

iPhone SE 2020, 128Gb - iOS 15.5
And yes, I have a very stable Internet-connection (and I've tried using cellular data too) and I have a lot of free memory storage

[hollow grail]

is there any update on Meaning Of Life contest winners ?

[fathom venture]

Yea iknow that i tryed to claim 2 time my account 2 times it got rejected and he did it once ( i got proofs ) and they accepted it, when i was trying today to log in nothing and now he is online in my account right now

[queen maple]

if u buy this i will get my 1000uc back ?

[fathom venture]

Is there ANYTHING else i can do since in game support dont works

[sullen lion]

Yes

[green agate]

Announcements of winners can take up to 30 days past the event's deadline.

[fathom venture]

Yes if u complete enaugh missions

[sullen lion]

you need to complete RP missions.

[green agate]

Did you go through all the prompts of the main menu center?

[green agate]

Yes.

[green agate]

We cannot help you regarding this any further through the community. Please refer to the in-game customer service.

[green agate]

Please feel free to report this issue inside of the game or in our #old channel following the pinned regulations.

[fathom venture]

Everything… im only hoping that anyone knows a guy from security center

[spark widget]

The in-game customer service doesn't answer me for 2 days already

[fathom venture]

I just wonder how did he claimed my account and i wasnt able to do it

[green agate]

Unfortunately it can take much longer than 2 days due to many factors.

[green agate]

There are no representatives inside of this discord from the security team.

[fathom venture]

Is there any mail or contact via discord?

[green agate]

There is no contact link for inside of this Discord.

[fathom venture]

Email?

[green agate]

Unfortunately, the email is only for general inquiries and not suspension cases.

[night cloak]

#questions Why is our ping so high with the new update? Before it was 40 and now it is 350 😞

[versed inlet]

i cant log in

[lethal notch]

Guys help i am not getting the login reward for m249 i need the m249

[hardy creek]

Well, didnt think of the easiest solution. I appreciate the help.

[still ivy]

hello my account was hacked
added his own twitter google play
a lot of people are logging in
My server has changed, I can't assign support, someone else always throws it
how can i recover account
only my e-mail address is mine

[opaque dock]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @still ivy.

[still ivy]

this time the hacker will see my order slips

[jovial patio]

@green agate eSports Support server?

@green agate asap

[fathom venture]

What about this error guy? Com team could he get me to someone in a voice with another guy inside

[covert remnant]

@fathom venture It doesn’t work like that. Feel free to write your questions here and it will be forwarded if it something important. If you are just here to give feedback on the security, just use #old.

[covert remnant]

Https://discord.gg/esportspubgm.

[raven flame]

Any mods online?

[covert remnant]

Yea?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn cloak.

[full compass]

after the update my ms is either 20 or 137. Never in between. What could be the problem? Is it a game server issue?

[cyan citrus]

What is the device you are using, your country and the server you are playing on, @full compass?

[median sigil]

Guys, can i play PUBGM on BlueStacks5?

[cyan citrus]

The only recommended emulator is Gameloop, @median sigil.

[median sigil]

ok, but do they ban for using BlueStacks?

[versed inlet]

i cant log in

[cyan citrus]

It is not recommended as it may cause issues, so you should avoid using it. Besides, any third-party emulators do not match with Gameloop players.

[median sigil]

ok, thanks

[cyan citrus]

Was your account compromised?

[cyan citrus]

You're welcome!

[versed inlet]

no

[coarse locust]

How do I contact customer service?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @coarse locust.

[cyan citrus]

For how long have you been facing this issue and when exactly did it start to happen?

[versed inlet]

from morning

[hardy creek]

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @hardy creek.

[versed inlet]

i faced this problem from morning

[storm flume]

Please contact the customer service for further assistance, @versed inlet. Refer to subpoint 5.4 in #faq for further information.

[sturdy escarp]

What to do if my emote button disappeared after the update

[polar rivet]

Hello, my computer has been blocked after the game has been updated? Why .....I don't use any cheat tools or any other kind of application.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar rivet.

[craggy bison]

Hello, how do I enable matchmaking by language?

[past hare]

@junior birch I have changed my region but still not showing in rank showing different region please help us

[cyan citrus]

By using the settings option available on top-right corner of the screen on the map selection menu.

[craggy bison]

Okay, thank you

[cyan citrus]

As in the lobby or during the game?

[cyan citrus]

You're welcome!

[past hare]

@cyan citrus sir help

[cyan citrus]

Please try again after Monday when the rankings will refresh, @past hare.

[past hare]

@cyan citrus steel showing different region 🥺🥺

[coarse locust]

I have a problem with my grocery store for five months. I am waiting for the gifts. There is nothing. I hope for help

[cyan citrus]

After Monday, @past hare.

[past hare]

Okay

[storm flume]

Please contact the customer service for further assistance, @coarse locust. Refer to subpoint 5.4 in #faq for further information.

[sturdy escarp]

During the game

[cyan citrus]

Could you please share a screenshot of your customize button settings, @sturdy escarp?

[full compass]

iPhone 12
South Africa
African Europe server

[cyan citrus]

It is available on bottom-left side of the screen. Can you try to increase the transparency and size of the button and see if it will make any difference?

[sturdy escarp]

Oh okay thank you

[cyan citrus]

In-game latency is not much we can help with as it mostly depends on your network environment, your location and the server you are playing on. What I can suggest is to do a routine repair of the game from login menu, reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and see if it will make any difference.

[cyan citrus]

You're welcome!

[static lark]

Can someone help me,iPad Pro Max 2021

[cyan citrus]

What is your country, @static lark?

[static lark]

Romania

[cyan citrus]

Can you try to restart your device, @static lark?

[static lark]

Yes

[lavish sequoia]

@cyan citrus what’s problem

[cyan citrus]

It means that you cannot log into the account with a new device for today, @lavish sequoia. Please log into the account with your old device.

[static lark]

@cyan citrus its working

[fringe orchid]

Helo

Can anyone tell mine ping was normal and all thing was ok when i was in match it tells match has ended plz return to lobby why ?
I am facing this since this update?🙄

[cyan citrus]

What is your country and the device you are using, @fringe orchid?

[cobalt valley]

My ID5476381766 Hello, my account has been blocked/ banned by a mistake, while my rank and KD have been returned, I still can't log in to my account. I’ve been playing this game from the beginning and I’ve spent a lot of money on spins and crates. PUBG took away my Ac without grounds. When I try to get in touch with the support team I get an automated message. Can you help me to get someone from pubg to manually check my AC, I am a Trovo streamer and all my videos can be viewed on my channel so they can have a look and see that i have not used any cheats or or violated any of their rules. Thank you in advance, I look forward to your reply!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cobalt valley.

[night cloak]

heyyy , my 1st acc was banned for no reason , someone hacked my fb , and banned for 10 years , cant i get my old acc back , i had everything in my old acc 🥲

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fringe orchid]

Nepal
Device: Poco x3 pro

Why this problem i am facing too much while rank push

😩

[cyan citrus]

It is most likely that the issue you're facing is because of your own network environment, @fringe orchid. Please make sure that you have a stable internet connection. To start with, do a routine repair of the game from the login menu and reset your device network settings through Settings > Connection & sharing > Reset Wi-Fi, mobile networks, and Bluetooth > Reset Settings. Restart your device and see if it will make any difference.

[fringe orchid]

Ok i will thanks for info

[versed inlet]

helllllpppp meeee😡 😡 😡

[cyan citrus]

Please reach out to the customer service for further assistance with this, @versed inlet.

[coarse locust]

I have a problem with my grocery store for five months. I am waiting for the gifts. There is nothing. I hope for help

[storm flume]

Please contact the customer service for further assistance, @coarse locust. Refer to subpoint 5.4 in #faq for further information.

[sharp plank]

I can’t go in a game, im just stuck on the loading screen. Then after i does get kicked by to lobby.

And I can’t go to my login

I want to go to the login page and press the button, I forgot what it called

[cyan citrus]

Please reach out to the customer service in-game for further assistance or report the issue through #old in compliance with the channel's pinned instructions (standard player details), @sharp plank.

[sharp plank]

Ok

[ornate grail]

How to get bonus challenge cards? Or they come automatically?

Or should i collect them from somewhere?

[sharp plank]

How to go back to the login menu?

@cyan citrus

[cyan citrus]

When you are stuck on the loading screen, @sharp plank?

[ornate grail]

@cyan citrus

[sharp plank]

So when I play ranked i get stuck in loading screen then get kicked. Then after I get kicked it said do want to rejoin the match, i press yes then i get to play. I want to play arena the same thing happens but the rejoin message wouldnt come up. So basically I can’t play arena

[night cloak]

Hello. I don't remember the mail that is linked to the pabga account, is it possible to restore it somehow?

[onyx plover]

how can enable this option ?

[zenith crater]

https://media.discordapp.net/attachments/481200416349224980/977226972935651408/unknown.png?width=1025&height=217
What is this option for?

[onyx plover]

I don't have idea

[storm flume]

Please refer to this channel's pinned messages for further information, @onyx plover @zenith crater:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sharp plank]

@cyan citrus

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[zenith crater]

Try to use a vpn

[sharp plank]

Ok

[ornate grail]

Can someone answer me please? @cyan citrus

[lavish mountain]

We are not in classement even we have the same flag!! Someone can help

[covert remnant]

Please wait until Monday.

[sharp plank]

Game broken

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference.

[zenith crater]

Ohk i don know before

[sharp plank]

How can i go to the login menu

[zenith crater]

Just logout the account

[sharp plank]

Ok

Didnt work

I can’t go in a game

:3380loric:

:Cry:

[young loom]

Hello everyone, I have a problem with the hashtags always give me Uncategorized even though my account meets all the conditions. Is there any solution?

??

[junior birch]

Please provide an image of the issue you are facing, @young loom.

[young loom]

Give me a minute

[candid coyote]

@lavish mountain The classification does not depend on the flag. Depends on the region

[junior birch]

Please try reinstalling the game, @sharp plank.

[lavish mountain]

Normally we should be in classement and monday we receive the #Hachtag. Is that correct?

[lavish mountain]

How can i change the region?

[candid coyote]

Classification depends on the region

[junior birch]

Yes.

[candid coyote]

From the settings, you can change the region

[junior birch]

Settings > Basic.

[lavish mountain]

Then?

[sharp plank]

Welp, this is the last option got

[candid coyote]

To change it you must use vpn

[ornate grail]

How to get bonus challenge cards? Or they come automatically? Every 3 weeks?

[lavish mountain]

N.way

[young loom]

This is my problem, it's always the same, it doesn't change

[junior birch]

I’m not familiar with that event.

[young loom]

Is there a solution to me or not?

[junior birch]

Please try again after Monday when the rankings will refresh, @young loom.

[young loom]

It's been like this for more than two seasons

[lavish mountain]

I think i don’t have that option

[junior birch]

What is your tier?

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

[young loom]

Diamond III

And on the other seasons is a throne or a conqueror

[zenith crater]

Try to restart your device. If not working too. then reinstall the game

[young loom]

But now it's Diamond

[craggy granite]

I have a problem with my account, the settings feature did not add login protection

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

[young loom]

My account is not categorized even among my friends

[paper chasm]

Hello guys

I always stuck on loading screen

When i try to enter match

[junior birch]

Can you please provide a video recording?

[young loom]

Pro I need a solution

Why don't you give me a solution to this problem?

[paper chasm]

Or training or arena. It happens only on my main account. I tried on my second account, on same network and device, but my second account didnt stuck on loading screen. Can you guys help me?

[zenith crater]

@junior birch Can you please provide a video recording? ...

[onyx plover]

I didn't find anything's about this option in pin location.

[junior birch]

This feature is only available for certain devices.

#questions message

[craggy granite]

I have a problem, when I want to register a blog from an e-mail, I do not receive a code on an e-mail

[onyx plover]

Thanks a lot sir

[junior birch]

You are welcome!

[zenith crater]

@junior birch Please tell me this

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference.

[paper chasm]

I have tried this, but nothing happened

[craggy granite]

I don't have an old problem, and every time I try, I don't miss it

[steep pine]

@compact oar need help related pubg title

[night cloak]

how can i get a refund for someone used my payment method on their account without my permission

[blissful field]

Someone used vpn to change my region how can i change it back ?

[paper chasm]

I also reinstalling my app, but nothing happened, still have the problem

[night cloak]

#questions message he literally said it

[paper chasm]

It will unstuck when i relog, otherwise, i should wait for a minute long to “enter the match again”

[covert remnant]

Yes, @night cloak?

[manic parcel]

Hi

[night cloak]

@covert remnant

[wary radish]

Hi I need help

[noble flower]

Good day
I can't log in to the account that is linked to VK
Help me please 🙏🙏

[wary radish]

My PUBG account has been linked with someone else's social media

[paper chasm]

Can you guys help me? 😦

[wary radish]

And he's joining and doesn't let me unlink it

I want to know if my PUBG mobile account has been b4ned before because I'm scared of him b4nn1ng my account for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wary radish.

[paper chasm]

This is where i stuck, if i dont relog, it will stuck for a minutes and then the pop up “enter the match again” appear. please help :’(

[night cloak]

Which device do you use?

[junior birch]

Please try reinstalling the game.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[lavish mountain]

I have to to wait 124 day ?

[fast sandal]

Where can i get support for emulator

[paper chasm]

Ios, iphone 11 pro

[junior birch]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @fast sandal.

▫️ https://www.gameloop.com/

[junior birch]

You must wait for the cooldown to end.

[paper chasm]

I had… i reinstalling the game but nothing happened

[fast sandal]

My emulator is up to date but i got banned for 1 month

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fast sandal.

[night cloak]

the action is not done on my account

[lavish mountain]

And For Hachtag ? Wich contry i will get the new region or the old one?

[blissful field]

Bro how can i change the region

Someone entered my acc

[junior birch]

New.

[blissful field]

And used vpn to change it

[sullen lion]

Please dont change region, as far as i know turkey is one of the best regions for events, stay there. Mann dont do the mistake of changing it...

[night cloak]

@junior birchshould i still do what you said

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @paper chasm.

[lavish mountain]

But im not not showing in Hachtag classements

[junior birch]

Please try again after Monday when the rankings will refresh, @lavish mountain.

Please use #pubg-mobile or #chat for conversations, @blissful field and @sullen lion.

[sullen lion]

okk

[blissful field]

Ok

[lavish mountain]

Every Monday o receive Hachtag for the old region even i changed the flag 60daus ago

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[blissful field]

Okie bet thanks

[junior birch]

You are welcome!

[quaint magnet]

Hi

Is it here if I want to get help for my account got hacked ?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[quaint magnet]

I already did that but I’m only getting contact by the robot I have all the proof that that’s my account how do you spend on it like $3000

[junior birch]

We only provide community support through this platform. We are not affiliated with the customer service and there is nothing we can do to help you with compromised, stolen and hacked accounts.

[quaint magnet]

Ok ty 🥲

[covert remnant]

What is your in-game region now? Could you share a screenshot of your game’s basic settings?

[zenith crater]

No, i mean this option for what?

[gleaming stream]

Hi, I have a question. How I can change the other email linked in the game if I don't got the old one ? Because someone change all the time my region and my settings and I spend a lot of time and money to change..

[covert remnant]

@gleaming stream You can only change it when you have access to the email. Do you have access?

[gleaming stream]

No I didn't

[covert remnant]

@gleaming stream If the email is not yours and you think the hacker is using it to logging in your account, please contact customer service in-game as soon as possible. Make sure never to share your account or password with anyone else. Tencent or PUBG MOBILE will never ask for this kind of information.

Please be patient as customer service may take a while to respond. Try not to contact anyone else as there are too many scammers around.

[gleaming stream]

I know but I got the same problem like 1 years before and today I got the same its take so long

[steep pine]

@covert remnant information need about pubg mobile patner title

[covert remnant]

@steep pine The partner title is not something one can get/obtain. It is a gift from PUBG MOBILE for content creators and people who contributed to the game. A gift nobody can ask for.

If you are a content creator, please use http://bit.ly/3p2VuQW to join the content creators program.

[steep pine]

@covert remnant thanku for help♥️

[covert remnant]

Do you notice suspicious login attempts in your basic settings?

[gleaming stream]

Today yeah I see someone connect be a other phone

[covert remnant]

Then your account is compromised. Please contact the customer service.

[gleaming stream]

I got a black shark and a Samsung but someone connect be a oppo
.. bruh

[gleaming stream]

I did like one years a go

And I do the same think today

[covert remnant]

Understandable. Your email is compromised again, it seems.

[chilly blade]

I need help, I did everything but my approval didn’t come with the Butterfinger codes!

[blissful field]

Uhhh why is my regoin aint showing ?

Like it is just disapeared from settings

G
Region *

[lusty plaza]

Why pubg sound is low ?

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[cyan citrus]

Please add more details about the issue you are facing and mention your device.

[young loom]

Hello pro, I have a problem with the hashtags that always give me Uncategorized even though my account meets all the conditions. Is there any solution?

[blissful field]

So i cant change it forever

[cyan citrus]

This are government regulations and we will not be able to help you any further with this, @blissful field.

[cyan citrus]

Could you share a screenshot?

[blissful field]

So even if i waitied 180 day i wont be able to change it ?

Waited*

[cyan citrus]

If there is no option to check your region, you should not be able to change it as well, @blissful field.

[frosty bear]

<@&639889499718942720> <@&481161015728406538>
The code is not arriving to my mobile number from last 3 days.

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[blissful field]

But if it shows w my friend phone i can yeah?

[junior birch]

Also please do not misuse the moderator and community team role mention unless it is an emergency, @frosty bear.

[blissful field]

Cuz when my friend entered it showed to him

[open tulip]

Be careful this guy

[frosty bear]

saif i am talking about secondary verification code

i am not getting that

from past 3 days.

[covert remnant]

Are you from Pakistan or Russia?

[frosty bear]

Saudia Arabia

[young loom]

My account is not categorized even among my friends

[frosty bear]

@covert remnant what is the issue

[quaint magnet]

I have access to my email but the person who stole my account put their phone number and I cannot access it without the verification code from the phone number

[covert remnant]

Try again after 24 hours, as Saif said.

[frosty bear]

already trying from past 3 days

repeat

[idle ferry]

@young loom so dumb

[frosty bear]

it is an emergency because i can't access my account without the code.

[cyan citrus]

The only kills that you get after the diamond rank will count in the regional rankings. Also, it is possible that you are under security observation period. Please reach out to the customer service in-game, should you require further assistance with this.

[frosty bear]

@cyan citrus Is there any server issue, because maximum of people are not receiving the codes.

[young loom]

This person is trying to trick me by sending me a fake link

[cyan citrus]

Is the user part of this server, @young loom? Please do not fall for such messages as it is an attempt to scam you out of your account.

[cyan citrus]

Please reach out to the customer service for further assistance with this.

[lusty plaza]

I bought a jbl wireless headphone I can’t even hear enemies steps but on other games yes . Mobile 13 pro max

[fathom venture]

My account got fulll clamied from hacker idk how they accepted his claim and mine not? Is there anything i can do ( customer service wont help)

[young loom]

Yes, he is the person you are talking to

[young loom]

this person

[quaint magnet]

I have a question for you if my account is hacked and I cannot access it can I do fall clean from another account to the account got hacked ?

[fathom venture]

I dont know

[quaint magnet]

Because my main account got hacked and I cannot access the account and customer service is not helping it’s been like five days

Can I do a fall claim from another account to my main account ?

[young loom]

My rank is higher than Diamond, but my account was banned for a whole month. Is it possible that it was because of the ban? If it was because of it, is there a solution?

[quaint magnet]

Can anyone help me to get my account back I cannot access the account at all but it’s still connected to my email address

[cyan citrus]

For further assistance, please contact the customer service.

[fathom venture]

Are u able to contact customer service for another accounts if i send u tons of proofs?

[quaint magnet]

I got a lot of proof that I am the owner of the account customer service for not replying to me at all

Please help me to get to the customer service I spent over $4500 on my account

[cyan citrus]

The only way you can seek help for compromised accounts is through the customer service, @quaint magnet. Also, please be advised that your account is your own responsibility. We will not be able to help you with this in any further through the community.

[round bear]

i have a loading screen stuck every match ,can someone help me i tried repair 4 times and reinstalled again 2 times and nothing happens same problem ??
iphone 11
egypt
cellular data and wifi, same problem

[gleaming grove]

Hallo there,
My account has been hacked yesterday they stole my my E-mail adn chnage it to a phone number but i still have the Twitter email but i can not log in i don’t know why so please help me to have my account again
My ID account is 5607886784
And the name is M丨أســف
I have every single information about the account so if want anything i will be able to give it to you
Please asnwer me as fast as you can.
Best wishes

[storm flume]

Please contact the customer service for further assistance, @gleaming grove. Refer to subpoint 5.4 in #faq for further information.

[lusty plaza]

Does any of u knows a good wireless bluetooth headphones that works perfectly with pubg

[warped maple]

I can't login to an account because someone changed the phone number on the account and turned on the second verification option

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @warped maple.

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @round bear.

[junior birch]

Please feel free to ask other players in #pubg-mobile.

[velvet swallow]

Bluetooth always lags with games since the creation of Bluetooth. Too many disruptive signals in the air. Your best option is a usb receiver wireless headset

[lusty plaza]

How am I supposed to insert the usb in iphone

[storm flume]

Please do not use languages other than English, @warped maple. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[nocturne pewter]

The game is full of problems, but there is a problem with the title of a specialized investigator, whose task is to reveal the hacks. This is a lot for the cheating player. Enable speed boosting, automatic correction, and X-ray vision. When I put it, a violation was found. He tells me that there is no violation and the player is a cheater 100%.

I hope the answer

[storm flume]

Please do not use languages other than English, @warped maple. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @nocturne pewter. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[proven crescent]

How to delete a message you sent with a popularity item? Tried blocking the person but it didn’t remove it, and they are petty enough to not delete it when I ask them to please remove it

[junior birch]

Unfortunately, not. They can only delete the message, feel free to share your feedback regarding this in #old, @proven crescent.

[tepid aurora]

I wanted to ask, I live in Russia and I would like to know how and through which site I can replenish UC?

[sick shale]

https://pubgmobile.com/pay

[valid ingot]

Hello any one know how to solve sound glitch in pubg mobile and bgmi 2.0

@sick shale Hello any one know how to solve sound glitch in pubg mobile and bgmi 2.0

[sick shale]

Where are you from?

[brazen cradle]

Hello, This is PUBG MOBILE Discord server. We could help you with issues related to PUBG MOBILE.

[valid ingot]

Yes please help me i am pubg mobile player and have sound glitch after 2.0 anytime even no network issue

[nova rain]

I need block my account ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova rain.

[valid ingot]

Hello please help me i am pubg mobile player and have sound glitch after 2.0 anytime even no network issue

[sick shale]

Where are you from?

[mystic epoch]

Why there are no bots spawning to players anymore? Its so annoying it only spawns whenever there is nearby enemy and giving away your position pls fix the bot in game

[junior birch]

Feel free to share your feedback regarding this in #old, @mystic epoch.

[mystic epoch]

New update ruin the bot spawn

[fathom chasm]

#897611453404700733

[junior birch]

Hello! How can we help you?

[humble bloom]

pubg mobile authorities can you help me i need to contact the authorized service

help

pubg mobile authorities can you help me i need to contact the authorized service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @humble bloom.

Please do not use languages other than English, @humble bloom. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[candid snow]

How to write to support

[night cloak]

Hello my acc got scammed and now i cant login it says i need to receive a code on my phone number but the scammer has linked his phone number

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[candid snow]

So this is the problem, what I click there and this

[fair condor]

Guys I have a problem

[candid coyote]

تفضل

[nocturne pewter]

Bruh no one answer me

[onyx plover]

what a error ?

[storm flume]

Please do not use languages other than English, @fair condor. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @candid coyote. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[onyx plover]

@celest shadow what a Age verification ?

[fair condor]

@storm flume when I opened my Acc
I found another acc
Not Mine another one a new acc I tried to open it with Gmail or Phone number but Still ma problem

I want to get back my Acc Please help !

[cyan citrus]

It is possible that the login methods you are using were changed or removed, @fair condor. Please feel free to reach out to the customer service in-game for further assistance with this.

[fair condor]

@cyan citrus I tried to contact customer service but to no avail and I can't get my account back When I opened my account he opened a new account I logged out of the game and repair and it did not help me

[cyan citrus]

We unfortunately will not be able you with account related issues through the community in any way, @fair condor. You may try to contact the customer service again.

[onyx plover]

@cyan citrus can you tell me how can send request on Age verification?

[cyan citrus]

Can you share a screenshot of your in-game basic settings, @onyx plover?

[onyx plover]

I am 39 years x D

[cyan citrus]

Wait, @onyx plover.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[coarse locust]

I want to help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coarse locust. Remember to read through #faq before asking questions in the support channels.

[coarse locust]

I have a problem with my grocery store for five months. I am waiting for the gifts. There is nothing. I hope for help

[lunar tapir]

rp mission that says complete 20 quick draws in cheer park

what is quick parks

[hoary pond]

someone get into my account and linked a phone number for two steps authentication, how to solve this?

[coarse locust]

I have a problem with my grocery store for five months. I am waiting for the gifts. There is nothing. I hope for help

[mental rivet]

I need help ever time I put my butterfingers recipe it keeps getting rejected

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised accounts.

[cyan citrus]

You have already been answered multiple times to contact the customer service for further assistance with this. Please sending the same message after being answered.

[stuck root]

@cyan citrus where to post links to YouTube videos showing cheats?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @stuck root.

[stuck root]

Done. Thanks

[reef axle]

Im on PUBG. Im stealing. Can you help me?

[nimble bobcat]

Is it possible how to buy a costume Jinx represents that the event has already passed?

[cyan citrus]

Please add more details about the issue you are facing.

[lunar tapir]

what is quick draws in cheer park ?

[cyan citrus]

The event has already been concluded.

[lunar tapir]

where can I find it

.

[nimble bobcat]

It's a pity!

[ember quiver]

Hi

@cyan citrus help

[sullen lion]

Kill jinx and take it...

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ember quiver. Remember to read through #faq before asking questions in the support channels.

[sullen lion]

what?

[reef axle]

My PUBG Mobile account is stolen. Please help me.

[cyan citrus]

Enter the cheer park, get close to a player and tap on his character and you will find the option to start a quick draw.

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[reef axle]

I switched agents inside the game, I wasn't helped.

But I have the name of the camel, and I have the authoritative sources of an Egyptian recommendation, that I am the buyer of the account.

[ember quiver]

hello, i have a problem with my pubg mobile account, i can't buy UC

[cyan citrus]

There is nothing we can do to help you with compromised accounts through the community. You may need to contact the customer service again.

[reef axle]

I hope someone can help me.

[cyan citrus]

What is the issue you are facing when trying to make purchases? Could you please share a screenshot?

[cyan citrus]

You have already been answered above.

[reef axle]

thank you

[cyan citrus]

You're welcome!

[ember quiver]

When I buy UC i can’t recive the UC

[cyan citrus]

Could you elaborate, @ember quiver?

[ember quiver]

How ?

[cyan citrus]

Add more details about your concern, so I could better understand the situation, @ember quiver. When did you make the purchase and through which platform?

[ember quiver]

The platform of PUBG mobile

[cyan citrus]

When did you make the purchase, @ember quiver?

[ember quiver]

every time when i buy uc i get this message

[cyan citrus]

Which message, @ember quiver? Please share a screenshot.

[cyan citrus]

If you have made illegal or unofficial purchases in the past, the UC will be deducted until the total amount has been recovered. For further assistance with this, you may contact the customer service in-game, @ember quiver.

[ember quiver]

And how I can contact the customer service please

[cyan citrus]

Through inside the game, @ember quiver. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[ember quiver]

and how i know how much i have left to pay please

[cyan citrus]

We will not be able to provide you with such information, @ember quiver. As mentioned earlier, feel free to contact the customer service for further assistance.

[ember quiver]

Ok Thank you 🙏

And have good night

[cyan citrus]

You are welcome! Have a good night.

[spark frost]

Hello

[cyan citrus]

Hello! How can we help you?

Server?

What do you mean?

Are you asking about global rankings, @night cloak?

The rankings will refresh every day around 00:20 UTC, @night cloak.

[radiant spindle]

@cyan citrus
I'd....
5365014138

I not even open my account in the same while you give me a pan so I don't play with cheet code or anY bad thing so please un pan my account .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @radiant spindle.

[granite leaf]

Hey, I just wanna ask smthg. So last season, I accidentally change my server from Asia to Krjp, my rank on Asia was Diamond, and on Krjp is Ace, 7 days from now, I can change it back to Asia. So, what tier i would end up if I change it back to Asia?

[covert remnant]

You can’t have anything as a wish in the classic crates. It is all luck based.

[covert remnant]

You will either be Gold 1 or 2, depending on your Diamond tier number.

Yes, you will have the option.

[pine fox]

hello, i use google translator. help me. I can't remember my mail from my pubg account. my id: 51719405648. my name is dark×killer72. I know the email password. I don't remember the mail. I play metro piano on this account.

[covert remnant]

@pine fox Unfortunately, there’s no way to find out the email, due to privacy reasons. You will need to remember it on your own.

[pine fox]

А если Я предоставлю какую либо информацию о том что это точно мой акк

[storm flume]

Please do not use languages other than English, @pine fox. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pine fox]

How can I recover my account if I don't remember my email?

[stone pulsar]

I need to speak with support please let me know if someone has time.

[night cloak]

Please fixed x suit spin bug,

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @stone pulsar. Refer to subpoint 5.4 in #faq for further information.

[green agate]

@pine fox Please contact the in-game customer service for this.

They should have your email on file if it was connected to your account.

[pine fox]

@green agate I can't contact them directly. the bot answers me. he didn't help me.

[green agate]

We unfortunately cannot help you with this ourselves through the community. Please refer to the customer service center for any account related issues.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[stone pulsar]

@lime juniper can we talk please

[languid gust]

why does my iPhone XR keep frame dropping

when I played like a year ago it would never frame drop

[night cloak]

Why i cant buy uc on my pubg acc its just happen rn

Im just tryna buy uc.

[fading wharf]

Who is the customer service relationship matter manager or representative of pubg mobile i want to take a legal action with the company

Anyone can help me

They way they handle customer’s issue like hacked account is absolutely insane so I want to go in legal way now

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

Please send your concern in #copyright and wait patiently for a response, @stone pulsar. We may otherwise have to mute you.

[dark basin]

Hello fellas , im currently having an audio issue where i cant quite determine where the shots are coming from , I didn't have this issue in 1.9.0 meaning its not a headset issue

[frosty bear]

it will be much better if you file a legal action against the social network which was Hacked,..

And Security of your account is your own responsibility, there is nothing Tencent/Krafton can do.

[pine fox]

can you help me? when I open the drawer in the subway piano, the contents of the drawer slowly appear one at a time. I deleted the game 2 times. formatted the phone. nothing helps. never had this problem.

[fading wharf]

No the thing is social media I have access but someone linked the phone number and two step verification on my account and there is no way to get inside game and pubg help thing dont work

Hacker have linked the phone number and also two step verification how can I get inside it

[clever harbor]

What was the first upgradable skin ?

[compact oar]

Please be advised that it is your own responsibility to safeguard your login information, Contact customer service in-game for further assistance.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dark basin. You can also submit a report in #old in compliance with the channel's pinned instructions.

[dark basin]

M16 blood and bones

[fading wharf]

It is but their is no feature to get help once two step verification is turn on and i cant get access spend almost 13K on this game and Now due to their support service i lost my access

I might loose the case but i am so fed up that I am suing them unless someone here have direct email address

Ad law student it will be my case too

I have read the fine print and it says I am supposed to notified if my account is compromised and i have notified them

I have screenshot of claim and everything

[compact oar]

We unfortunately will not be able to help you with account related issues through the community. Please continue with customer service in-game and if you have problem with customer service in-game, you can send an email to: [e-mail].

[fading wharf]

Ok thank you so much

I will try that before we go further

[candid snow]

mеdiоcrity

[chilly blade]

Does Butterfinger have discord? I need help

[valid ingot]

Pakistan

[green agate]

For the event? What exactly is the issue?

[deft steeple]

Hello can any body hear help to figure out why my ping was always 20ms and since the update it's always above 100ms, I play middle east server, and it seems it's problem in all qatar I tried more than 4 houses with fiber optic internet it's the same!

[silver void]

Where can I get a bonus challenge ticket?

[sick shale]

You can purchase bonus challenge voucher from the event page or get them via exclusive events.

[sick shale]

Have you tried to contact the customer service?

[brazen cradle]

If you have noticed the ping to be high and face unusually desync and lag after the update. I suggest leave a report in #Update 2.0

[rocky wren]

Please make the shop/open/eat button movable. It's currently in a fixed place but due to my custom layout it's behind some of my positioned buttons. I can just about select it but would prefer to be able to move it to another location to use with ease. pray

[hollow heath]

What all region have bonus challenge now ?

[brazen cradle]

I understand. Kindly leave this in #old . Would greatly appreciate it.

[rocky wren]

I have on more than one occasion 😂

No response either

[hollow heath]

@brazen cradle

[brazen cradle]

Don’t worry. They’ll will go through it and make sure they do the needful. Thank you for your patience.

[brazen cradle]

I don’t have that information. I’ll try to get that info and ping you.

[noble crest]

Hi pubg plz tell me tgat in which regions pubg is offering falcon for 500 uc?

[oak sluice]

HI does anyone know how and where can I open “Supply Crates” for the Core Circle Achievement Mission? 🥺🥺🥺🥺

[deft steeple]

And where i can find update 2.0 channel?

[knotty pecan]

at the tower. on the map u see some missile places, go there and when its broken by the crystal, go up to the top floor

[knotty pecan]

#Update 2.0

[oblique plaza]

My account has been banned since 2019, please open it now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique plaza.

[floral spindle]

Is the code redepmtion center website being down a known issue?

[past hare]

@brazen cradle I have to change my region but not showing in rank still showing different region help me 😭😭😭

[inland zenith]

Where is the event with coins of an old friend?

[brazen cradle]

Your selected region is Nepal and the ranked region is also Nepal. What exactly is the confusion ?

[brazen cradle]

Did you try the events section ?

[night cloak]

why can't I connect with discord in pubg anymore?

[brazen cradle]

Hey, Sorry for the delay. Bonus Challenge is exclusive for MENA Region.

[brazen cradle]

Was it connected already ?

[night cloak]

yes, but after I have updated it can no longer

[brazen cradle]

Did you change your device from android to ios ?

[night cloak]

no, same phone like yesterday

i made a new account for a few days then gave me that method of log-in discord

and now, after the update, it disappeared

[brazen cradle]

Device ?

[night cloak]

Huawei mate 30 pro, and yes, I don't have Google services

[brazen cradle]

I understand. Where did you download the game from ?

[inland zenith]

He's not there %_%

Its section is completely missing.

[night cloak]

taptap

[night cloak]

it's not the first timp I download pubg or other games from there

[brazen cradle]

I understand. Currently linking discord is only possible when you download the game from the official website. I’d suggest you to do it.

[hollow heath]

So all the mena region countries have bonus challenge?

[past hare]

I have already selected Nepal region what still showing different region@brazen cradle

[pseudo tinsel]

Hi, did someone know how the new "wish" feature works on classic crate ? For example if i want 416 glacier, how much chance it increase at lvl 5 ?

[hushed pine]

I've seen youtubers opening 300+ crates and getting nothing

[pseudo tinsel]

Yeah exactly thats whay i think: it's rubish.

[tiny blaze]

Is it Normal A Guy play with hack and LIVE ON FACEBOOK???

[vagrant sphinx]

Where do I use premium crate coupons? Cuz I don't see the corresponding crate at the crate shop

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @tiny blaze.

[brazen cradle]

That is correct.

[brazen cradle]

You’ll have to wait for it to reset on Monday 00:00 UTC. Because the regional leader boards refresh every Monday.

[brazen cradle]

It’ll be released/available soon. Keep collecting the coupons.

[past hare]

This is real krypton supports

[celest shadow]

No, this is a scam. Please do not contact anyone who claims to be a support agent on Discord. For account-related issues, we recommend that you contact the in-game customer service.

[past hare]

@celest shadow this guy scammer or what ?

[celest shadow]

Yes, these are scammers. Please be advised that the moderators of this Discord server are unable to assist players with in-game account issues, and we will never ask players for their e-mail address or password.

[night cloak]

Someone is trying to steal my account what do i do?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[brazen cradle]

Bruh

[fair gazelle]

hello everyone, tell me, please, how to contact the administration of the game?

[brazen cradle]

You can contact customer service in game and you can reach out to us for help.

[fair gazelle]

this is very important, I lost a large amount of money for myself, but they don’t answer in support

[brazen cradle]

For better understanding and for further helping you with the situation, I’d like to ask you some questions.

[brazen cradle]

Did you lose your account to a scammer ?

[fair gazelle]

no, I donated via qiwi wallet, the code did not come to the mail

[brazen cradle]

I understand. Could you please enlighten on the situation ? Where did you buy the UC from ?

[full zenith]

Today i set my signature to something that i didn't knew was violation and immediately i got a message saying game error please login what is this issue after i logged in it showed your signature has been reset?

[fair gazelle]

qiwi wallet, pubg mobile 1500 + 300 I have screenshots, the code did not come to the Yandex mail

I live in Russia, so in Russian

[brazen cradle]

I had to delete the screenshot of the receipt since that contained personal information. Please refrain from posting your personal information.

[fair gazelle]

Ok, sorry

Help me please

[brazen cradle]

I understand. Please try contacting the customer support for the said payment portal. And check what the issue is.

[fair gazelle]

they told me to contact the pubg support service, because they allegedly have nothing to do with this.

Did I end up losing money?

@brazen cradle

[brazen cradle]

PUBG MOBILE is not affiliated with Qiwi , unfortunately. If the payment has a gone through and you haven’t received the code. It’s Qiwi wallets responsibility.

[fair gazelle]

so bad...

[brazen cradle]

The only two modes of officially acquiring UC is through in game and through MidasBuy
https://pubgmobile.com/pay. Unfortunately, Ill have to ask you to contact the customer care of the vendor you purchased UC from.

[fair gazelle]

Thanks

[brazen cradle]

You are welcome

[fair gazelle]

Last question

What can you tell me to tell them? do they just say to contact the provider or are they the provider?

[brazen cradle]

They are the payment portal. You can tell them that your money was deducted but you haven’t received the code or the product from them. If they cannot send the code they can issue a refund. You can tell them you haven’t received the code. They will probably ask you to wait for some time and see if you have received it. If you still haven’t mention you haven’t and proceed from there.

[honest saffron]

Ok when I started pubgm I made 2 accounts can I delete one because I want to use the twitter that’s linked to the bad account

[night cloak]

Again I was playing metro and same thing again ...... beta testing....... what is wrong with u guys .... in 1 week u have put my 2 main accounts to beta testing.... are u joking me

[honest saffron]

Is it possible to disable an unwanted account in pubgm?

[night cloak]

And I can spectate metro Royal matches but I can't enter

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Omg guys don't give people that stupid generic answers...... the explanation is just stupid..... just fix it pls or at least tell developers to fix it and that there is a problem

[celest shadow]

You have to log into the account and unlink the social media account first.

[celest shadow]

Please refer to the attached screenshot for further information:

[versed nacelle]

Region change options not showing. please help me

[storm flume]

Please contact the customer service for further assistance, @versed nacelle. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Piston u have to agree this is so stupid ..... and beyond stupidly... so we can create new acc and enter metro but we cant play it on our main acc

Can u please tell developer's to fix this
... this is minor issue that's getting on everyone nerves

[celest shadow]

It is intentional that the mode is not available to everyone at this time, and that access may be revoked to also let others get the chance to try it out.
It is because the account is new (treated as a new player) that it has access to the game mode. Please wait until it is your turn again. Thank you for your understanding.

[glacial flicker]

Sorry

[celest shadow]

Feel free to use #media to share your images, @glacial flicker.

[glacial flicker]

Sorry ty

[keen grail]

@compact oar i was unfairly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen grail.

[pseudo tinsel]

But i think this person is not official support and want to be banned.

[mortal apex]

The user has been suspended from the server before. Please block the user in question; do not engage with it.

[native cape]

I purchase rp but till now I didn't get anything

[honest saffron]

And then there is only twitter connected to the unwanted account.

[celest shadow]

When and where did you purchase your Royale Pass?

[celest shadow]

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

E-mail addresses and phone numbers can be changed but not unlinked.

[native cape]

It's about 30 minutes ago
I went there on upgrade pass then I choose elite pass

[honest saffron]

Okay but how do I delete said account I don’t need the account and I’d like to use twitter on other main account

[young plinth]

<@&481161015728406538> something happened in scrim like I teleported

Sending video

Is this normal or

Is this part of the update

and btw

who named me carlo

💀

[slender scarab]

i want to report this toxic guy.

[celest shadow]

What happened after you purchased the Elite Pass?

[honest saffron]

Okay but how do I delete said account I don’t need the account and I’d like to use twitter on other main account

[celest shadow]

You cannot delete the acocunt, but you can unlink your main Twitter account from it.

[honest saffron]

But I must link another media platform first to unlink my main one correct?

[night cloak]

Normal drain while playing pubg?

[thorn trellis]

Hey

[young plinth]

ayo

[night cloak]

hi

I want a solution to my problem

[celest shadow]

Thank you for the video recording. Can you please submit a report regarding this issue in #old and include the following information?

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[cyan citrus]

Are you still facing the same issue?

[celest shadow]

Your nickname has been reset. If you receive a temporary nickname from us, it means that your previous username contained words that violated our #735483472432594994.

[night cloak]

I changed the server from Europe to the Middle East by mistake and I want to change it

[young plinth]

ok

[young plinth]

ok

[celest shadow]

Please report their behavior through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search.

[celest shadow]

That is correct.

[young plinth]

can i do it later im.supposed to go out now

[celest shadow]

Can you please elaborate on your inquiry?

[celest shadow]

Hello, how can we help you?

[night cloak]

@celest shadow

[celest shadow]

Sure, you can do it anytime.

[young plinth]

aight thx

[slender scarab]

yeah i do it, but sometimes the game doesn’t do anything

[celest shadow]

You can change your server after the cooldown period.

[night cloak]

My phone: galaxy a52s. Purchased as new a week ago. How fast should battery normally drain while playing oubg with low settings

[celest shadow]

If a violation is found, they will be temporarily restricted from using the in-game chat.

[night cloak]

I want to change it before the waiting period, how?

[slender scarab]

mmm, ok thanks

[celest shadow]

It depends on your device's battery capacity and the in-game graphics as well as frame rate options you select.

[night cloak]

4500 mah

Snapdragon 775

[celest shadow]

You cannot change the server before the cooldown period, so please wait patiently until you can.

[night cloak]

ok. thx

[celest shadow]

You might get better answers by searching your device model playing PUBG MOBILE on YouTube.

[night cloak]

It's 5% / 13 mins

But max graphics

And uh

Does pubg affect the phone overtime?

I mean

[green agate]

On low, around 10 mins for 2-3%.
Coming from Galaxy A52.

[night cloak]

Oh

Thanks!

So u got a52?

[green agate]

It does pretty decent to answer your question.

[blissful field]

Bro i want to change the region and i cant cuz it was already changed to germany and the change button not in settings

Like help

[storm flume]

Please contact the customer service for further assistance, @blissful field. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[rare sun]

pls explian PUBG same headshot his has damage first and i headshot him more no know but me knock https://youtu.be/Xwn-l2qjztA

[night prism]

need help!

[green agate]

Please tap on, "File Claim."

[night prism]

where it is?

[green agate]

On the pop-up you see in the screenshot.

To the left of, "Details."

[night prism]

i cant see :(

[night cloak]

Pls help

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[slender scarab]

@night prism

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night prism.

[brazen cradle]

If you face unexplained lag and ping spikes after the update. Kinldy share your report in #Update 2.0 in accordance with the channels format

[night cloak]

When will be pubg metro royale fixed

And all players can play

[cyan citrus]

What is the issue you are facing with the game mode, @night cloak?

[night cloak]

It was when i want play metro royale

[cyan citrus]

Please refer to the pinned message of this channel for more information, @night cloak.

#questions message.

[night cloak]

Oh thank you wery much

[cyan citrus]

You're welcome!

[onyx plover]

Yes

[cyan citrus]

Try to log into the account using a mobile device and try to open the club again, @onyx plover.

[undone prairie]

it says "Me" on Luxembourg and I'm in the top people but I can't see myself and it says different region!?!?

[cyan citrus]

Stop, @candid snow

[cyan citrus]

Please share a screenshot of your in-game basic settings.

[cyan citrus]

Did you recently changed your region, @undone prairie?

[undone prairie]

yup like 3 days ago

[cyan citrus]

Please try again after Monday when the regional rankings will refresh, @undone prairie.

[undone prairie]

Ok.

[sharp pumice]

Hello, how can I buy game currency if I am from Kazakhstan?

[cyan citrus]

Please only make purchases either through in-game or through https://www.pubgmobile.com/pay, @sharp pumice. These are only recommended methods.

[candid snow]

DELETE THIS GAME IMMEDIATELY. I have a lot of problems that no one can help, NO ONE AT ALL, ALTHOUGH POSSIBLE SUPPORT FOR $ 100. You'll have a problem and they'll say it's okay

[onyx plover]

Thanks

[cyan citrus]

You're welcome, @onyx plover!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @candid snow. Remember to read through #faq before asking questions in the support channels.

[sharp pumice]

does not work.

I have a virtual qiwi card. This method doesn't work.

[night cloak]

Metro Royale

hello why undercover ID doesn't work? looks after 5 minutes and so does not start

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan citrus]

The only recommended methods to make purchases are provided in my message above. If you are facing any issues, please reach out to the customer service for further assistance.

[cyan citrus]

Could you please elaborate or share a screenshot?

[night cloak]

I am already trying to search for the 2nd day undercover ID to earn money but I can not solo I do not look for 4 also as I have a friend in my squad the same

I have 27 level on metro royale

[candid snow]

And not guys, I found a lower price tag - $ 50

[covert remnant]

Is there a reason you want people to delete the game for the problem you are facing? Must be a game breaking one. Could you tell us so we can see why the support cannot help you?

[wild wasp]

Terminate the cross server connection between the PUBG mobile global client and the Pubg Mobile Korea client! How can you allow korea accounts, which are forbidden to open accounts in the European region, to be played on European servers? Chæters are using korea accounts..

[candid snow]

I meant errors that they will find, but they will not be helped in 90% of cases. And so my mistakes: People who work according to manuals sit in support, there is no change of region, there is no access to the metro royal

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @wild wasp. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[neat geyser]

I can't use 90fps after the event

[brazen cradle]

What device are you on ?

[neat geyser]

even after i use fan it tells that i get 60

[neat geyser]

mi 10t pro

[brazen cradle]

Fan ?

[neat geyser]

ye I even use fan

still doesnt work

[brazen cradle]

To maintain temperature you mean ?

[neat geyser]

yes I usually use fan to maintain the 90fps but after the event I no longer can maintain it

[covert remnant]

@candid snow Some regions do not support region changing because their government does not want their user data to move to a different country. This is a privacy feature established by the European Union to safeguard the European people. It is not a game-breaking restriction. You can still enjoy the entire gameplay experience (except the metro you mentioned). The metro information is pinned here in this support channel by our community team members. You may want to read it to find out the reason.

Know that the customer service cannot help if the mentioned issue is a game feature or restriction, either established by the game or a government.

[brazen cradle]

I think that after prolong use of the device and it overheating even with fan, the FPS drops are un avoidable. If you think its due to the update. Please leave a report in #973855356381978635 in accordance with the channels format.

[neat geyser]

gotcha I'll try and reset the game or my phone and we'll see what happens

[brazen cradle]

Try and leave the device to cool off for some time.

[neat geyser]

Ok

[steel lava]

no code coming to phone number

[candid snow]

Region. Russia is not part of the EEA. And like other people from EEA,Change region? Because they buy services for 50-100% from people who work in pubg. And again I say, I am from RUSSIA, but for some reason I have the region of Greece, why I have it like that, I don’t know

[brazen cradle]

Are you requesting codes from Russia ?

[steel lava]

Yes

[candid snow]

What was this blockage? And I created a new account about the metro, and they also have access to the metro

[brazen cradle]

I thought I remembered you. We have complaints of not being albe to recieve codes sometimes due to reasons unknown from the area mentioned above. Contact in game customer support as they are better equipped for dealing with this issue.

[steel lava]

pubg support?

[brazen cradle]

Yes sir.

[steel lava]

they don't pay attention to the message

[brazen cradle]

They do. make sure you select the right options and explain in detail of what the exact problem is and they will be able to help you with the problem at hand.

[steel lava]

so you don't report the problem?

[covert remnant]

@candid snow You see, it doesn’t work like that. The game doesn’t see where you are from now but where you were when you selected a Europe country. Once you choose one, there’s no going back. You intentionally or mistakenly set/changed your region to a country in Europe. Now your account has the data of a European country, and the game is unable to change it. The developers do not want you to have a bad experience; they respect the government regulations and cannot circumvent them for any players. Unfortunately, arguing about this will not help your situation in the slightest. Anything government-related—nothing can be done from the game side.

As for your access, the reason is clearly stated on the pinned message from our community team. This is not a bug or a game issue that customer service can address.

[brazen cradle]

Unfortunately the community support team is not equipped to handle this issue. As mentioned above kindly contact in game customer support.

[steel lava]

why is this such a big problem? i have been without an account for 15 days

[candid snow]

You did not answer the question about what if you pay. Then they will make a shift for you, a foreigner has already contacted me with such a problem and for $ 50 he solved this problem. And I can't see the change history in any way?

Metro Royal. "Because it's a beta test." A very bad argument. I had access to the first / second season, then I abandoned it, now I'm back, and here it is. You have to wait, why are SOME 8 chapters playing. And I created a new account about the metro, and they also have access to the metro

[vernal socket]

Hello. Can anyone play the weekly event?

[steel lava]

why is this such a big problem? i have been without an account for 15 days

[covert remnant]

There is no such thing. You can spend thousands of dollars in-game and will not receive any special/expedited service. The gameplay environment is fair for each and every player, regardless of their expenses. As for the foreigner you mentioned, there’s no evidence they are not a scammer. As the player base grows, the number of scammers around you will grow too. Never share your user credentials with them to avoid any security problems.

[neat geyser]

@brazen cradle I found out that I had my phone on 60hz when usually on 144hz and I have the 90fps thanks for the help anyways

[celest shadow]

Are you referring to #matches?

[vernal socket]

Yes

[celest shadow]

Anyone can participate in it. The room details are announced in #matches.

[celest shadow]

Please refer to the attached screenshot for further information:

[candid snow]

Did you read what I wrote?

[vernal socket]

Okay thank you

[celest shadow]

And I created a new account about the metro, and they also have access to the metro
It is because the account is new (treated as a new player) that it has access to the game mode. Please wait until it is your turn again. Thank you for your understanding.

[candid snow]

SOME PLAY ALL THE CHAPTERS AND SOME NONE. HOW CAN YOU WAIT FOR YOUR TURN?

[celest shadow]

Please refer to my previous answers. If you feel unsatisfied, feel free to contact the in-game customer service for further assistance.

[candid snow]

expected)). IN-GAME SUPPORT, THANK YOU HURRY. I WILL NEVER APPLY TO THE PEOPLE WHO WRITE IN THE MANUALS