questions

[raw shard]

@wooden parrot check your email.. it might be there, the code

[wooden parrot]

No coad will be sent here because check on first screen shot there is no number mentioned that he sent the coad pubg

Plz help me

Iam sharing video kindly check

[raw shard]

@wooden parrot try the repair

[wooden parrot]

I try every methd

But didn't work

[raw shard]

Re install?

[wooden parrot]

Yes i restore my phone and after login back my account then this error showing me

Plz help

[raw shard]

Uninstall and install pubg again

[wooden parrot]

No issue of pubg game i check on different device

[raw shard]

@wooden parrot maybe the error won't show up again if you tried uninstalling it and installing it again

[wooden parrot]

This is pubg help center issue because pubg team never off the 2 step verification after unlinking my phone number from my account

[raw shard]

If its still there then just follow the instruction, enter your # to get the code

[wooden parrot]

Where i found my verification coad when i remove my 3rd + number from my account ?

[wooden parrot]

Plz check my account status 5411158567

[raw shard]

Try this one

[wooden parrot]

After click on this same thing will appear here

[celest shadow]

Cycle 2 Season 5 will end on May 18, 2022 (UTC+0).

[wooden parrot]

I say try to understand there is no link add where i found my verification coad

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[quiet thunder]

Thanks, sorry for disturb

[wooden parrot]

Plz help me solve my account issue iam very in tention

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

Please refer to the pinned messages of this channel for further information.

[pseudo token]

@celest shadow I am not getting password reset code to my mobile number.

@lime juniper @celest shadow

[celest shadow]

Please ensure that you have a good signal in your area to receive the SMS. You may try again after 24 hours. If you still encounter issues, please contact the customer service.

[pseudo token]

Okay

[night cloak]

i can't enter an arena match?? i get into the loading screen and then it goes back to the lobby

[candid coyote]

Hello, I won 4 months ago in a symbols event PMGC But the reward did not reach me

[fiery basin]

hello, I can’t enter the role subway mode, although this season I didn’t even go into it, what do they do to me?

@lime juniper

@celest shadow

[celest shadow]

Can you please provide a video recording?

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[night cloak]

yeah sure

[celest shadow]

Thank you for the video recording. Have you tried performing a routine repair?

[tacit kraken]

do you phone POCO F3 It will support 90fps

[night cloak]

no, i haven't. could u pls show me how to?

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[celest shadow]

To perform a routine repair, you must first log out. The repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.

[ruby vault]

customize controller - 3D Touch doesn’t work ? Why ? I can’t play anymore

[split wharf]

Hey help.. @celest shadow my account 5412059425 is not showing

[green agate]

Please report bugs inside of the game or in our #old channel.

[static grail]

I got the beta thing again for metro is that a bug or am just not able to play it this chapter

Cus if it us i already posted it in feedback channel

[green agate]

This is normal.

Some users may not receive access.

[static grail]

Soooo am "banned" from playing metro this chapter?

[split wharf]

Hey @green agate my account 5412059425 is not showing

[junior birch]

Please refer to the pinned messages of this channel for further information, @static grail.

[static grail]

Ok

[junior birch]

Could you please elaborate?

[split wharf]

Searching this account by entering account number not available why??

[split wharf]

U can also search to verify

[grim cedar]

Is it against the rules to jump around in front of somebody (without a weapon) to see if they kill you or not?

[green agate]

This could be considered griefing if it is a teammate.

[inland zenith]

The missions error.

Livik research event

The task is to fall on the Power plant and kill two.

I did it. Repeatedly.

3-4

But the task is not completed.

[grim cedar]

no an enemy

[green agate]

Then no, as you are not griefing or cheating.

[green agate]

Please report bugs inside of the game or in our #old channel.

[inland zenith]

It doesn`t help....

[grim cedar]

@static grail

i had the same question

is it teaming if they choose not to shoot?

and kill

[split wharf]

Yet no response why??

[static grail]

Am thinking yes

[inland zenith]

no

Timming is when he not only didn't start shooting

[green agate]

Have you tried searching through the IGN?

[grim cedar]

i see

[green agate]

Unfortunately, let's not hold discussions here.

[junior birch]

If you are intentionally teaming with players, that will be considered as teaming and will be punished.

[grim cedar]

I was asking a question cloudy :(

[split wharf]

Ign means??

[green agate]

Unfortunately we do not provide community support for that version.

[grim cedar]

So is interacting with an enemy automatically teaming if they interact back?

even if you are going to leave or not team up to kill others

[static grail]

In game name

Aka your name in the game

[split wharf]

Sorry what u said that version means

[green agate]

We only provide support for the English version.

[junior birch]

Teaming up to eliminate other players will be considered as teaming and will be punished accordingly.

[split wharf]

Where i told u i m other than English version, my issue is that my that account is not showing..

[static grail]

Also i got other question is there a way to get invited again to play metro royale this chapter

[split wharf]

I also tried by entering id name and number... U can also search to verify

[junior birch]

▫️ <#questions message>

[static grail]

Ooooh thats why the other mod said the exact same thing to me i get it now alr thx

[junior birch]

You are welcome!

[split wharf]

Hey did u search that account??

[night cloak]

it worked!!! thank you so much :D

[grim cedar]

No

Not to eliminate

I asked a whole separate question

[grim cedar]

It's on pubg

You don't have to be invited

[onyx plover]

Why I can't take this option 2k ?

before working now not working anymore

[junior birch]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @onyx plover.

▫️ https://www.gameloop.com/

[fading wharf]

Hi someone login my account and connect to their phone number whats best way to get help

[night cloak]

@green agate

My account pubg hacked pleass help me

[quiet inlet]

When i pulled a mythic from a x suit spin they give me 2 coins instead but not what i have pulled is that a glitch?

@mortal apex @thin halo

[dense cypress]

Good time, who can I talk to about the problem with entering the METRO mode?

[lyric thorn]

Same bro

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @night cloak and @fading wharf.

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @quiet inlet.

Please refer to the pinned messages of this channel for further information, @dense cypress and @lyric thorn.

[night cloak]

@junior birch No one responds to customer service, just ends the call

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[dense cypress]

@junior birch thanks for the answer, but pinned messages will not help me in any way, I need live technical support.

I wrote both in the game and by mail, now I'm trying to write to you here, but I don't seem to find an option how to contact them?

[fading wharf]

Anyone here can help please cause i have spend lot of money and playing from last 4 year

[steep pine]

Double elimination broadcast on the screen why

[crisp venture]

@fading wharf what issue are you facing

[pallid compass]

After killing or knocking someone I can’t put the gun inside or remove the gun outside till the knock/kill tag is removed please fix this glitch @junior birch

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @pallid compass.

Feel free to share your feedback regarding this in #old, @steep pine.

[junior birch]

We only provide community support through this platform. We are not affiliated with the customer service and there is nothing we can do to help you with compromised, stolen and hacked accounts.

Please refer to sub-point 5.5 in #faq for further information, @dense cypress.

[crisp venture]

@junior birch i can guide him because even i faced the hack issue before so i know all the process✌️

@junior birch were i can ask for a team ?

[junior birch]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @crisp venture.

[crisp venture]

@junior birch what we can link expect apple id/twitter /email and number .Can i link other social media to it

[grizzled nacelle]

Could you please give me back access to Metro Royale ? I only play to this…

[crisp venture]

@grizzled nacelle your region

[grizzled nacelle]

Erangel

ID: 5994712987

[covert remnant]

@grizzled nacelle Please read this channel’s pinned messages for further information.

• Android: Click the three-dotted menu located in the top-right corner of the channel and select Pinned Messages.
• iOS: Click the channel name and select Pinned Messages.
• PC: Click the pin icon located in the top-right of the channel.

[grizzled nacelle]

@covert remnant I already read the pinned message. Thank you.
Now, I simply ask you to kindly give me back access to Metro Royale. That’s the only game I ´m used to play.

Please 🙏🏻

[trim hull]

Can somebody help me I want to check if my acc has been banned before and idk how is there way to check?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trim hull.

[covert remnant]

Unfortunately, that’s not possible from our end. Please contact the customer service to learn why.

[grizzled nacelle]

Ok. That’s also in progress.
Thanks

[tall canyon]

How to fix the glitch of metro "the feature is still under beta test and you haven't been invited to it" because I can't play

[cyan citrus]

Please refer to the pinned message of this channel for more information, @tall canyon.

#questions message.

[tall canyon]

Thanks

[cyan citrus]

You're welcome!

[slim idol]

Why Refinery mission changed into Helle

[cyan citrus]

It was replaced yesterday, @slim idol. Is there any issue?

[tall canyon]

Sorry but for how long I will wait?

[cyan citrus]

We unfortunately do not have any further information regarding this, @tall canyon.

[junior birch]

Please do not use any language other than English, @scenic osprey.

[scenic osprey]

Ok

is it possible to ask for help from the moderator in the voice chat

or can I show a screenshot of the problem and someone will answer me what the problem is

Whats is going on?

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information, @scenic osprey.

[scenic osprey]

@junior birch I wrote to the support service through the game but no one has answered me for a couple of hours

[placid lily]

why didn't I get the achievement?

[celest shadow]

It seems like you have not completed any of the weapon mastery achievements.

Here is what it looks like if you have completed the achievements.

[placid lily]

Wow ok

[compact oar]

Please refer to the pinned messages of this channel for further information.

[vast wagon]

so its take 1 2 metro season more?

[silver flint]

Can you find out the reason for blocking?
5146287352

[junior birch]

Could you please elaborate?

[naive pine]

Hi
I played PUBG for more than 3 years, my account was banned for violating the rules for 10 years ,i would like to please review my account again, I know the rules well and have not violated any of them
id : 510157007
name : 『sSs』个SYRIA
ban time : 26/4/2022

[polar marsh]

Please refer to the private message from @polar marsh for further information, @naive pine.

[turbid harness]

Hello. I have a problem signing in to my account.

[opaque dock]

You must link a mobile phone number.

[turbid harness]

A few days ago, someone hacked into my account and filed a complaint with support and assistance, and then I can't access the account anymore, and I think my complaint was accepted because the hacker didn't enter the account two days ago, but when I log in to the account, I get this message.

If the complaint has been accepted and the number of the decathought has been removed, why can't I go into my account to put my phone number in?

Where can I file my complaint and be answered?

[night cloak]

so me and my buddy has been put underbeta for metro royale any chance to try to help me fix it anyone?

[cyan citrus]

Please reach out to the customer service in-game for further assistance.

[night cloak]

Device: iPhone 11
Network: WiFi

[cyan citrus]

Please refer to the pinned message of this channel for more information, @night cloak.

#questions message.

[turbid harness]

I reached out to them a lot and their reply was to enter a complaint through support and assistance and I can't access the account because when I log in I get this message

[cyan citrus]

We unfortunately will not be able to help you with account related issues through the community, @turbid harness.

[night cloak]

even last chapter of metro i couldn’t even play cause i was under beta

[turbid harness]

Thank you. But where can I file a complaint or understand what this message means?

[cyan citrus]

Not something we can help with.

[cyan citrus]

The only way you can seek help is through the customer service.

[turbid harness]

I've been in touch with them since the date my account was hacked, and every time they closed the conversation before I sent them any proof of my account.

In the meantime, I'm communicating with them, but to no avail.

[cyan citrus]

Again, not something we help with, @turbid harness. Only customer service can help you with account related issues. Your other option is to create a new account and continue playing the game.

[night cloak]

If I knew you had poor cash support, I would not spend any money

[turbid harness]

can I know in this chat what things you can help

[night cloak]

why is frame freezes frequently while playing pubg???

[granite leaf]

Hey, I was wondering what's this Theme Gameplay they were talking about. I already downloaded all the resources and this came up earlier. Thanks

[cyan citrus]

Only general issues with the game, @turbid harness. Matters regarding compromised accounts should be redirected to the customer service.

[cyan citrus]

The EVANGELION-themed mode will be available starting May 19.

[granite leaf]

Oh, thanks, it's still 18th on my country and I thought it would be available tomorrow.

[cyan citrus]

It should be available tomorrow with the start of new season.

[quiet inlet]

@cyan citrus is flame wraith emote going to be fix? Bcux it shows different in crates and when i actual do it's different

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @quiet inlet.

[forest remnant]

The account has been hacked from the phone number please help

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @forest remnant.

[silver flint]

What?

[limber kiln]

Please fix the bug in PMCO or SCRIMS where players jumps out of the plane then after getting close to landing it pulls the character back to the air it's annoying when teams lands in our dropping point and not able to help our teammates because you got sent back up to the air far away.

STOP MAKING THE GAME LOOK LIKE RULES OF SURVIVAL. EVERYTHING IS SO MESSY CUZ YOU KEEP ADDING STUFF THAT DOESNT EVEN NEED TO BE IN THE GAME. Especially the intro when you open pubg and the one when you enter a match ITSS SO BADD. ALL THIS MAKES THE GAME LAGGY AND IT MAKES IPHONE 13 PRO MAX RUNS LIKE SHIIIT

[minor sedge]

Guido my account hacked any help

[round dove]

I had the same problem but now I have solved it

[covert remnant]

Please contact the customer service.

[minor sedge]

Hello guys I have problem my account in pubg hacked and I don't have access to my Facebook and pubg any help?!

[sturdy tundra]

I need a support

[minor sedge]

Yes please any support

[sturdy tundra]

I change my server

I need a change again to yourop

[covert remnant]

@minor sedge You will need at least 1 access to recover the account, unfortunately.

[silver flint]

Support I need help, why can't I enter the game?
id 5146287352

[covert remnant]

@silver flint Translate the error message please.

[minor sedge]

Hacker locked my account linked with pubg

[covert remnant]

@sturdy tundra You can change again after 60 days.

[sturdy tundra]

Please any support

[quiet inlet]

No

You can change after 60 days

[covert remnant]

@minor sedge Can you not access the game?

[quiet inlet]

Happens to me too

[silver flint]

The server did not respond. Return to the login page and try again

[minor sedge]

@covert remnant yes I can't join my account in pubg

[covert remnant]

It only happens due to internet issue, or when the game is not available in your region. Try a different internet connection to see if it resolves.

[sturdy tundra]

I changed the server by mistake. I want to get it back as soon as possible

[covert remnant]

@minor sedge Sadly, that means, the account is gone. You can still contact the customer service but I doubt they will help you. Still worth a try.

[covert remnant]

You cannot get back before 60 days. You can join your friends to get lower ping and create a guest account temporarily to,play solo.

[silver flint]

Yesterday everything was fine, but today it does not work, how so?

[covert remnant]

Internet problems.

[sturdy tundra]

It's okay, but the evaluation will not let me know how to play with my friends

[covert remnant]

You can invite your friends to play with them. That will give you lower ping.

[sturdy tundra]

It's okay, but the evaluation will not let me know how to play with my friends

[covert remnant]

What evaluation?

[sturdy tundra]

Walking but I can't play with high rank and that's not enough for me to play

[sturdy tundra]

The layer

[minor sedge]

@covert remnant

[sturdy tundra]

The rank

[covert remnant]

@sturdy tundra You can play with high ranks. The requirements were updated: <#news message>.

[sturdy tundra]

I don't, but I just want to get the server back because the new season is here

Where are you

[uncut girder]

Hello, my account has been closed 365 days due to the refund of the money that was shipped and the reason is because the account was for a child and it was shipped through my visa. I want to open the account.

[pseudo token]

@lime juniper
<@&481161015728406538> Code is not coming to mobile.

[covert remnant]

The server might be busy. Please try again later.

[pseudo token]

Sir trying from yesterday.

[uncut girder]

@covert remnant <@&481161015728406538> Hello, my account has been closed 365 days due to the refund of the money that was shipped and the reason is because the account was for a child and it was shipped through my visa. I want to open the account.

[covert remnant]

@pseudo token Try again tomorrow to see if it helps. If it doesn’t, please contact the customer service.

[pseudo token]

okay@covert remnant

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uncut girder.

[pseudo token]

@covert remnant Can you suggest me a best time when server is not busy much.

[covert remnant]

@pseudo token Unfortunately, such information is not available. It depends on user load.

[pseudo token]

@covert remnant Okay sir...

[dusty quartz]

good morning today I am going to give you a recommendation about a case that I had recently

I was opening box coupons one at a time when suddenly I saw that they deducted 209 uc's from me when I make the claim in customer service I explain the problem to me, the tencet moderator tells me that he understands the error and understands it (giving me a reason) however alleges that by not having a video of proof of the moment there is not much that can be solved

now I wonder if every time I have to open boxes I will have to record to avoid future inconveniences

[covert remnant]

Could you share a screenshot of the customer service message?

[dusty quartz]

The message is in Spanish, does it work for you or can I translate it?

[covert remnant]

I will translate it no worries.

[dusty quartz]

I just hope you use my experience as a precaution, happy afternoon ʕっ•ᴥ•ʔっ

[covert remnant]

From what the translator says, the customer service did not tell you that they understood the problem in question (2nd screenshot). And they said everything is normal on the store section (1st screenshot). If you wanted to report something, you must have an evidence.

You see, UC is synced with the server and it is not normal for it to disappear normally. You must have mistakenly spent it somewhere in the game.

[pulsar wedge]

İ cant get in metro royale its says beta server problem

[storm flume]

Please refer to this channel's pinned messages for further information, @pulsar wedge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[dusty quartz]

I understand that the synchronization, however it seems strange to me that he says I understand " But you must have proof of the moment which makes me wonder how I know when a bug will happen. I've been playing this game since its beta and it's the first time it's happened to me

[pulsar wedge]

Türkish please

[storm flume]

Please do not use languages other than English, @pulsar wedge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[covert remnant]

There seems to be a little understanding error. They meant something else by the “understand”. I recommend asking in our Hispanic Discord server for a better understanding. The link can be found in the #735483472432594994 3.1.

@pulsar wedge You can find our Turkish Discord server in the #735483472432594994 3.1.

[pulsar wedge]

Can't login to metro royale can you fix my account

[storm flume]

Please refer to this channel's pinned messages for further information, @pulsar wedge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pulsar wedge]

Can't login to metro royale can you fix my account

[covert remnant]

Please refer to this channel's pinned messages for further information, @pulsar wedge:

▫️ PC: Click on the pin icon located in the top-right of the channel.
▫️ Mobile: Click on the channel name and select Pins located at the top.

[dusty quartz]

I did not know of the existence of that server thank you very much

[covert remnant]

No worries and good luck!

[junior birch]

▫️ #questions message

[storm flume]

Please do not use languages other than English, @woven cipher. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

It does not help pubg people do not help at all, just ask Alki to come from inside the game

[night cloak]

frequently the frame frozes while playing game , what is happening? i repair , reintalled done every thing but it didn't solve . device: samsung note 10 lite

[junior inlet]

По какой причине не входит в матч?

[storm flume]

Please do not use languages other than English, @junior inlet. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[graceful heron]

Hi

Why can't unlick game center be ?

[vagrant tulip]

You have to be logged in 15 day's within 30 day's on the same device to unlink Twitter

[graceful heron]

It means logging by game center

[vagrant tulip]

Logging in by Twitter for 15 day's within 30 days.

[graceful heron]

Game center It's burned

[vagrant tulip]

On the same device.

[pastel crow]

@mocha yarr Bhai Meri I'd 10 years ban ha koi help krdo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pastel crow.

[turbid harness]

How do I communicate with The Arab Descord

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for regional communities, @turbid harness.

[candid helm]

Please help, I can't access the game using wifi, only mobile internet

[cyan citrus]

What is the issue you are facing, @candid helm? Could you share a screenshot or the video recording?

[cyan citrus]

Could you translate the message for me, @candid helm?

[candid helm]

The server did not respond. Return to the login page and try again

[cyan citrus]

What is your country and the device you are using, @candid helm?

[candid helm]

Ukraine, xiaomi redmi 5 plus

[royal sedge]

How can I use the exclusive emote of flamewraith outfit?
I cannot see Any option to use it.

[cyan citrus]

To start with, please do a routine repair of the game from login menu, clear game cache and reset your device network settings. You can reset the network settings through device Settings > System > Reset Options > Reset Wi-Fi, mobile, Bluetooth. Confirm the process by tapping on Reset Settings twice. Restart your device and see if it will make any difference. If the issue persists, please change your DNS settings by referring to #faq sub point 4.3.

[cyan citrus]

Did you redeem the emote from the redeem shop of the event?

[royal sedge]

I have got all items from that spin.
However I am not talking about that emote. I am talking about the exclusive emote of that outfit with crow flying away and 2 guys.

[candid helm]

Nothing bad will happen? Will everything work 100%?😅

[cyan citrus]

You can try and see if it will make any difference, @candid helm.

[lost carbon]

Hello when the new anti cheats system works ?

[candid helm]

I mean that wi-fi and mobile internet will continue to work on the phone? It just says that it will be impossible to restore the settings.

[royal sedge]

@cyan citrus can you answer me please?

[hybrid rapids]

my region says Philippines but I'm in usa i dont remember changing it??

[cyan citrus]

Wait, please.

[viscid tundra]

@lime juniper hlo mam

plz help me

plz

[cyan citrus]

It will just reset your network settings, nothing else. If you are not willing to do it, you may try to change your DNS settings.

[cyan citrus]

It is possible that you have changed your region unintentionally. Not something we can help with. You may need to wait for the cool-down to be over to change your region again.

[cyan citrus]

How can we help you?

[hybrid rapids]

Is this real pubgm support? I was already answered in this channel and Last time i clicked a link like that i almost got hacked

[viscid tundra]

sir basically my yt channel have got 35 strike from tencent

so please help me

[night cloak]

Hello Support Team! My nephews account was connected to Twitter and it suddenly revoked its authorization and doesn’t log in. Can you please help, how to get back the account?

[flat flame]

please the message board appear too slow when you are killing some one please fix this

[harsh dragon]

Bruh fix your match making.. I was in metro trying to go to first map and it threw us in a 3rd we got killed and lost everything.. makes me wanna just delete the game smh

[opaque dock]

No. He is a scammer. Please report him in #discord.

[covert remnant]

@flat flame and @harsh dragon! Please use #old.

[covert remnant]

Know that PUBG MOBILE support will never DM you. Never on Discord.

[covert remnant]

Also can you share a screenshot from your phone in #discord?

[night cloak]

I gave him my details. Can you please help me.

[covert remnant]

@night cloak Did you give any password or private information?

[night cloak]

Yes

[covert remnant]

What!!! Immediately change those passwords or information shared with the user. These are scammers.

[viscid tundra]

hlo dear

can you help me

please

[covert remnant]

@viscid tundra Aloha! How can I help you?

[viscid tundra]

sir basically my channel got 35 strikes

and channel got suspended

[night cloak]

I am trying to change it but i cant. 😞

[viscid tundra]

so please help me

[covert remnant]

Please use #copyright.

[covert remnant]

Which social password did you share with the scammer?

[night cloak]

Twitter

[devout ginkgo]

@covert remnant what time does new season start

[covert remnant]

Go to your email that was connected to your Twitter, and you will notice a mail came if there was any password change. Click on the mail and find if there are any hyperlinks like click here if you didn’t change password, click here to recover it.

[surreal skiff]

hi, I'm a master ace, my friend ace and it's giving error in the pairing.

my friend is in ace, and he's showing bronze

[covert remnant]

23:59

[surreal skiff]

@covert remnant my friend is on ace, and when he invites him to rank he shows bronze?

[elfin solar]

hi

[vagrant onyx]

You playing same server ?

[elfin solar]

i took ban 10 years without reason.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin solar.

[surreal skiff]

yes, europa

my friend changed to europa server, and la in rank shows south america

[vagrant onyx]

Worried

Its could be visual bug try to restart your game

[vagrant onyx]

If you change server you have to play from bronze

[surreal skiff]

omg, thanks 😢

[night cloak]

#copyright This is a scammer that get the personal information of those who need technical support. Please pin a message in order for other members to be aware and not become victims.

[covert remnant]

Please block the user and do not accept these friend requests.

[stable aurora]

is this new livik permanent?

[pulsar mesa]

Nope

[stable aurora]

oh wow thats a real relief

[pulsar mesa]

On pubg I think till June 13

[simple roost]

Yes.

[pulsar mesa]

I thought the recall tower are not permanent or it just the changes of the map

[night cloak]

So i got DC again in Metro... Guys u are mental

Good evening. I would like to ask if it’s possibile take back an stolen PUBG account back

My sons account was stolen and I can’t find a way how to take it back. I have account too and I used to play with my son so I can prove it’s his account. Is there any chance to take account back? Thanks a lot for help or any advice.

[pulsar mesa]

Did not get the achievement just found out if bug ID in discord about me

[cyan citrus]

The other emote that is available in the shop is for the purpose of showcase. There is only one emote available for that outfit that you can redeem through the event shop.

[upbeat marsh]

Downloaded all textures and don't have them in matches

[cyan citrus]

This is not a bug. You will have to make sure that you do not get legendary or above items in a row for 70 times. Your streak will reset if you get a legendary or above item. Your current streak is 0.

[cyan citrus]

You may need to download the resources for some skins separately by checking the vehicle skin in the lobby.

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts.

[cyan citrus]

Could you please elaborate?

[cyan citrus]

Please add more details about your concern.

[night cloak]

The problem is that i was trying to Fix it step by step. But this man stole the gmail and putted two-phase verification so i cant get gmail back and it means Also fb and neither PUBG

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts through the community, @night cloak. Please continue with the customer service.

[night cloak]

Ok and where I can find it?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @night cloak.

[night cloak]

Here un discord or in Fb or where? I am not 20 years old so I have no idea where how but trying my best to help my son

[ivory arrow]

Hello. I'm playing on emulator..wanted to try Metro Royal but it said it's in beta so I can't.. when it will be out of beta? Is there a date?

[cyan citrus]

As the Metro Royale is still in beta phase, it is limited to only mobile devices at the moment, @ivory arrow.

[cyan citrus]

You can contact the customer service through inside the game.

[ivory arrow]

Omg that wasn't my question.. I know. It's limited to phones only.. also I know that I can't play because I'm on emulator.. my question was . WHEN IT WILL BE OUT OF BETA. IS THERE A DATE?

[cyan citrus]

No information regarding this, @ivory arrow.

[ivory arrow]

Ok. Thanks.. next time focus

[night cloak]

Thank you very much 🤗

[cyan citrus]

You are most welcome, @night cloak!

[night cloak]

I was playing normally killed 2 people and was kicked from game returned in lobby naked as f

[pulsar mesa]

that life

[limpid scarab]

Funny how my 4gb ram device that plays pugbm well can't play again cause of terrible lag

Tencent better fix their dead game

[royal sedge]

Well, that's pretty disappointing🙄
It's the ultimate outfit so it should have its own exclusive emote.
Anyway thanks for the info.

[cyan citrus]

You may provide your feedback regarding this through #old and you're welcome, @royal sedge!

[potent basin]

<@&481161015728406538> help

@cyan citrus hello

hey

hello anyone here i need help

<@&639889499718942720> <@&481161015728406538>

[celest shadow]

How can we help you?

[potent basin]

@celest shadow he is real ?

@celest shadow can you please reply me some fast, sorry, cause otherwise I'm about to sleep

[brave wolf]

Nope, He is a scammer.

[celest shadow]

No, this is a scammer. Please block the user.

[potent basin]

Ok thanks and i had a question

[celest shadow]

Sure, what is your question?

[potent basin]

like if new season has to come at 7:00 am my time, and if i start match at 6:40 am and ends at 7:05 am so my rank will be considered in new season or previous season

i have seen eariler season like when new season release someone automatically do it 30-40+

[celest shadow]

New season.

[potent basin]

Okay thank you

[night cloak]

Hello, my name mekhail hanna , my account was banned in the game for 10

years (3650) days, until 2031, my account was banned for this period and I

did not make a mistake, and I did not use any third-party program, Or

anything unethical inside the game, and I was accidentally banned and I

hope to get my account back to work again

ID:5290472771

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[flat meteor]

Is RP Prime subscription coming back?

[timber cradle]

ANYONE HERE

[uneven apex]

Roubaram a conta de um amigo e o pubg não faz nada a respeito.

Manda seu ID mano.

[vapid oasis]

Hakearam/Roubaram minha conta, estou tentando recuperar faz tempo e ngm faz nada… Meu ID do Jogo é 5780771624

É essa conta @night cloak

[uneven apex]

Essa aí oh. Agora tem um tal de MARIO usando. Ladrão de conta. Hacker miserável

[winter copper]

OMG! WHAT HAPPENED TO THE SOUNDS IN THE GAME !?... GUNS AND CARS SOUND HORRIBLE!!

[vapid oasis]

Ja mandei um monte de e-mail e msg no jogo, provando que a conta é minha

[winter copper]

ALSO THE SURROUND SOUND FEATURES ALL SOUND OFF... CAN'T TELL WHERE PEOPLE ARE SOMETIMES

[uneven apex]

Você pode ajudar??

5780771624

[night cloak]

In how long is pubg season restarting pst timezone

[uneven apex]

@polar marsh
Roubaram a conta de um amigo, ele manda e-mail, já enviou vários comprovantes de que a conta é dele e até agora vocês não resolveram o problema. Já faz dias.
O cara investiu dinheiro e não tem retorno de vocês. Vão deixar um hacker safado impune??

O ID do meu amigo é: 5780771624

@polar marsh
They stole a friend's account, he sends an email, he's already sent several proofs that the account is his and so far you haven't solved the problem. It's been days. The guy invested money and got no return from you. Are you going to let a hacker go unpunished?? My friend's ID is: 5780771624

[vapid oasis]

Meu Facebook de acesso a conta do Pubg

[fringe lotus]

My Clan was stolen by someone a few years ago, and that person was banned, is there any way I can get my Clan back? My Clan name: Tiptop

My Clan is the strongest Chinese Clan in Europe and North America. We have two Clans, Tiptop Esports and Tiptop Elite, but we always want to get back the Clan we used to call Tiptop

[crimson quiver]

My account has been banned and I haven't logged in for a long time please help me .. My Id : 5137207225

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson quiver.

[fast root]

I play on my phone, but as of the last week of last metro season I was ripped out of the game and now being told that metro was still in beta testing and I haven't been invited to play it. If I can't play it, how can I delete it?

[vocal zenith]

it’s been taking a long time for me to load into matches recently

i dont even load in. i have to wait for it to go bakc to the lobby and then wait for the pop up to supposedly return to the match when in reality i haven’t even loaded in

[delicate gate]

How to remove the beta testing

It wont let me play metro

[lean wedge]

I had same issue re installing the game solved the problem

[vocal zenith]

i see

[vapid oasis]

Minha Conta Foi Hakeada/Roubada. Pubg ID é 5780771624

A conta está vinculada à minha conta do Facebook, meu nome no Facebook é Marcus Lopes.
Comecei o jogo em 10 de abril de 2020 (aproximadamente impossível saber ou lembrar a data exata em que comecei o jogo).

O Ladrao vinculou um novo telefone e um novo e-mail, criando a varredura secundária!

MEU E-MAIL CORRETO É [e-mail] E MEU TELEFONE CERTO É 43-99171-3103, ou [e-mail] que eu uso na minha conta da Apple!

Eu já fiz compras no jogo, tenho todos os vouchers!

MAIS UMA VEZ, GOSTARIA DE INFORMAR QUE NÃO POSSO ENTRAR NO JOGO, PORQUE ELE PEDE UMA VERIFICAÇÃO SECUNDÁRIA!

EU JÁ ENVIEI AS INFORMAÇÕES VÁRIAS VEZES, PROVANDO MINHA PROPRIEDADE LEGÍTIMA DA CONTA COM O ID MENCIONADO!

My Account Was Hakeada/Stolen. Pubg ID is 5780771624

The account is linked to my Facebook account, my Facebook name is Marcus Lopes.

I started the game on April 10, 2020 (approximately impossible to know or remember the exact date I started the game).

Thief linked a new phone and a new email, creating the secondary scan!

MY CORRECT EMAIL IS [e-mail] AND MY RIGHT PHONE IS 43-99171-3103, or [e-mail] that I use on my Apple account!

I’ve already shopped in the game, I have all the vouchers!

ONCE AGAIN, I WOULD LIKE TO INFORM YOU THAT I CAN’T ENTER THE GAME, BECAUSE IT ASKS FOR A SECONDARY VERIFICATION!

I HAVE ALREADY SENT THE INFORMATION SEVERAL TIMES, PROVING MY LEGITIMATE OWNERSHIP OF THE ACCOUNT WITH THE ID MENTIONED!

[magic flame]

@ocean bane my account has been hacked and i pay alot of money to make it if you don't help me i will suicide and but you in trouble

[idle ferry]

This player trying to scam me with phising link spinboxm10.com

[knotty pecan]

+0? but i got -41 points right before it? nice

[night cloak]

so each time u load into a match it doesn’t let it it stays loading for 1-2mins then it brings me back to the lobby and it shows up with rejoin match and i have to tap yes to load into a match but with some of the game modes it doesn’t let me tap rejoin match and it’s annoying

[midnight gate]

I’m having this same issue bro, it’s frustrating, have you found a solution?

[night cloak]

na man hoping some1 knows how to fix it

[fair glacier]

can someone please help me regarding Vietnam Pubg here?

[ivory arrow]

I used to have the same issue.. but it got fix on its own somehow

[night cloak]

how long did it take,

?

[ivory arrow]

I don't remember but not alot . Maybe couple of days

[night cloak]

damn

[ivory arrow]

Yeah..if you can access another network.. try with that.to rule out internet issue.. I couldn't so I just waited

[thick stump]

Lol where new session?

[severe panther]

50 min new season?

[night cloak]

When is that

[night cloak]

Thats my issue ive had

Do a full repair (select every option in repair button)

And reset network settings

[night cloak]

alr

[night cloak]

To start with, please do a routine repair of the game from login menu and reset your device network settings, @night cloak. You can reset your network settings through device Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and see if it will make any difference.

Follow that

This has not been updated yet, so I can not buy it the day the RP arrives.

[delicate gate]

@polar marsh how to remove testing beta so i can play metro royale

[night cloak]

didn’t work

[knotty pecan]

boy thats just my first ever game in solos this season. chill. the main issue is why is it +0

boy is an expression

here

• no egirl puts their conq achievement as their pfp

they put stuff some boys simp for

🚮

but like

i won that game

30 mins survival with 6 kills

yaa exacrly

[polar grove]

Game support don’t give me back no help whatsoever

They have some serious fixing to do …metro is broken for so many chapters with the outside map glitchers when in radiation zone plus the hackers on almost every match

[severe panther]

new season lets go

[molten sparrow]

why DUOs can;t matching? @everyone

[night cloak]

Worked for me

[severe panther]

get off FPP mode

[molten sparrow]

TPP mode

[broken coral]

@lime juniper hi there i have problem every time i open the game i have to download Hd or low device Graphics then in lobby maps resources everything Have to download.i reinstalled the game many times but getting same problem.what casuing this whenever i off the game close from the background and open it this happens i can't download 7 to 8gn stuff every time

[still plover]

hello
my account has been stealed and banned can i have one to help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still plover.

[shut current]

hi can anybody help me

for c2s5 i went up duo conqeuror but currently im only in plat 2

[severe panther]

the season reset

[alpine bridge]

hello pubg team why id got ban without reason again ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @alpine bridge.

[hybrid rapids]

Region was changed to Philippines even though i live in North America after update

[storm flume]

Please refer to subpoint(s) 3.1 in #faq for further information, @shut current.

[plain marten]

What to do
Cannot play matches cannot send request to friends and cannot send request in team recruitment

[sick shale]

This isn't possible. Otherwise, someone else is being able to access your account.

[sick shale]

Do you receive any error message? If so, please provide a screenshot.

[slate shard]

Fix the high sound!!

[broken coral]

This guy @KRAFTON SUPPRT SENDING FORM FOR SCAMMMING OTHERS Today i sent here support mesg for help he is having other dc but this person is here on other dc profit sc ppls acc like this i open the form and its ask for id passss

Guys careful

[covert remnant]

Could you share their user ID?

[broken coral]

This info is for awaring ppls to this person

@covert remnant 722078655152652308

[covert remnant]

They were banned two days ago. Did you accept their friend request?

[proven crescent]

Why the hell is it showing the hair as unowned?

I almost bought it again! Lucky I checked to see if I have it coz I faintly remembered owning the pigtails

This is so scummy of pubg

[covert remnant]

Please use #old for any feedback.

[wooden parrot]

Plz help me pubg team

[green agate]

Hello there! Please state an issue or problem so that we can help you.

[wooden parrot]

Plz help me to solve this issue

[green agate]

If you are not receiving a verification code, please contact the in-game customer service.

[wooden parrot]

After unlink my 3rd Phone Number and 3rd Gmail Account Pubg Is Showing This Error On My Account Plz Fix This Issue as soon as possible Thanks All PUBG Team
Unrecognized device please complete the second verification to log in. The Verification Coad has been Sent to. Please Enter It and verify your account as soon as possible

Sir in my account i have no number link plz check picture

[wooden parrot]

Sir there is no option and no number link to get verification code

[green agate]

Then contact the customer service so they can link a number to your account.

[wooden parrot]

I don't want to link my number again

[green agate]

For reporting issues, please report them inside of the game or in our #old channel.

[wooden parrot]

Plz ask pubg team to solve this issue after unlink number plz help

[green agate]

They can help you solve the issue, you just need to contact them.

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[wooden parrot]

But my pubg account not logged in this time

How i contact

[green agate]

You can contact them from the login menu.

This is listed above.

[wooden parrot]

But no reply from support team i shall contact them since 6 days

😭

Plz give me another solution ?

[green agate]

It can take a long time for them to reply due to various issues.

There is no other solution since your account needs to be manually changed.

[wooden parrot]

Ok i shall wait

[uneven talon]

I mistakenly changed my server I want to change it back please help me please 🙏 😢 😔

[sullen lion]

Wait for 60days. not possible.

now

You only have to wait for the cooldown period. Im sorry bro.

:(

[uneven talon]

I can't play in North America it is really impossible my server is Europe

Pubg need to stop punishing us like this

I can't wait for 60 days 😭😭😭😭

[sullen lion]

bro, you did change your server, we cant blame them in this issue, say, bugs and glitches we can leave a query, but its not upto us in this matter.

[sullen lion]

There is no other go, you will have to wait.

I must have asked you a caution screen, like are you sure for 60 days you need to change, there is a step of confirmation and even then if people are being playful we must have chosen cancel. Idk how u did choose ok! Bcz, its not possible now..

@uneven talon

[fast root]

Why is it when it comes to metro support you only get a wall for an answer?

[uneven talon]

@sullen lion This is a game sometimes I let the kids play and I can't just keep an eye of whatever they're click

[sullen lion]

:( I cant be helpful further.

[uneven talon]

@sullen lion where is pubg help support services

Where can I contact them

[covert remnant]

In-game.

[uneven talon]

They don't help in there

I tried many times

[covert remnant]

Nobody will help regarding server change. You need to wait 60 days. If there was a way around, the restriction wouldn’t be there at all.

[night cloak]

why is no one responding

[covert remnant]

When did the problem start?

[night cloak]

from last days of m10 season

@covert remnant

[covert remnant]

@night cloak Could you share a gameplay video in #old? Make sure to include your device info there too and write when did the problem start.

[night cloak]

ok sure

Game Crashing

[clear spindle]

Check #faq 4.5 @night cloak.

[wooden parrot]

After unlink my 3rd Phone Number and 3rd Gmail Account Pubg Is Showing This Error On My Account Plz Fix This Issue as soon as possible Thanks All PUBG Team
Unrecognized device please complete the second verification to log in. The Verification Coad has been Sent to. Please Enter It and verify your account as soon as possible

Help me plz to solve this issue

[tropic flicker]

u can play europe if your teammate server is europe

[wooden parrot]

Plz answer me #questions team

[delicate gate]

Community team u are trash unhelpful

Im leaving

[scenic meadow]

bro you trying to login to an account that’s has a secondary verification method go to where the code has been sent either it’s your phone number/or email and type the code into the box

[scenic meadow]

and make sure it’s YOUR account

[night cloak]

Hello. Yesterday, a sickle fell out in Sylvan roulette, instead of a sickle, they gave 1 gold coin for improvement. I didn't have a sickle earlier and I don't

A hoverboard and a keychain fell out. They were given out without any problems

[storm flume]

Please contact the customer service for further assistance, @wooden parrot. Refer to subpoint 5.4 in #faq for further information.

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[night cloak]

Alliance plays in solo and this is aede playars 585941772

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[brazen cradle]

Were they Teaming in solo matches ?

[night cloak]

yas @brazen cradle

[brazen cradle]

Follow the instructions in Dyno’s response.

[night cloak]

what did you understand

[brazen cradle]

I understood that they were teaming up in a Solo Classic match. And you wanted to report them.

[night cloak]

ok thankx

[fair glacier]

whom should i contact to resolve this issue....

[warm forge]

I wrote a complaint about the badness in the game and they don't watch it

Help pls

[onyx plover]

I have prime plus gold , i never used UC to open new royal pass cuz I paid 139€ for 12 months, why should pay this season 😡

Pay 900 UC for what ?!

I unsubscribed my royal pass when should buy extra , lol

[floral grotto]

Aoa

Please help me

Plz help me

[onyx plover]

@celest shadow any response?

[covert remnant]

Does it give one 900 UC vouchers? Or, three 300 UC vouchers?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair glacier.

[covert remnant]

@floral grotto Aloha! How can I help you?

[covert remnant]

Could you elaborate the issue?

[floral grotto]

Tell me 1950rs subscrtpion where only show 1600 Rs tell me

@covert remnant tell me

[covert remnant]

The 1950rs is shop purchase (not subscription). The 1600rs is the prime subscription.

If you want to cancel a subscription, just go to the subscription tab in your Google Payment settings.

[steel rover]

I bought first time elite pass simple after a hours I bought elite pass plus on elite pass plus its saying its giving 360 UC back or 4800 AG when?

[floral grotto]

But i have Two subscrtpion dear 1st 17 may 2nd 19 May but dear 1950 1st subcrtpion not show here

[covert remnant]

You will get up to 360 UC back by completing Royale Pass missions.

[covert remnant]

The 17 May purchase on the screenshot above is not a subscription. Regular purchase.

[onyx plover]

I receive nothings

[sacred prairie]

My account is hacked

[covert remnant]

Yes.

First screenshot = purchase.
Second screenshot = subscription.

Look at the messages. It is clearly written.

[steel rover]

If i reach 50 rank on pass then i will get back 360?

[covert remnant]

Please contact the customer service.

[covert remnant]

Yes.

[steel rover]

Where its mine ticket

I withdraw mistake

How i put them back

[steel rover]

I had 9

[covert remnant]

The winners will be announced after 9 days. 3 winners will get exclusive prizes.

@sacred prairie Please contact the customer service.

[floral grotto]

But dear 1st subcrtpion 1950 have not seen in my Account???

[sacred prairie]

i tried i couldn't

[covert remnant]

Piston might be able to help, sowwy. I do not have the Royale Pass pass.

[covert remnant]

1950rs is not subscription. It is a purchase.

@sacred prairie Go to the login screen and tap on the customer service option on top right.

[sacred prairie]

they stole the link

Twitter

[steel rover]

I have one more question

I have rp 20 and when i start to play its not giving me plan

Like the best had 7 Rp

And me 20

And its not putting me the best why?

[onyx plover]

@celest shadow

[celest shadow]

When was the last time you collected the 900 UC vouchers?

[brave stream]

When will PayLoad 2.0 be added?

[onyx plover]

last season

[celest shadow]

You should be able to collect the vouchers every month.

[celest shadow]

No information in this regard.

[onyx plover]

I didn't received what should be do ? unsubscribed my elite plus ?

[celest shadow]

I would suggest waiting a few more days and see if the vouchers are available to be collected.

[onyx plover]

Okay , I will waiting maybe issue solved.

[brave stream]

I noticed in the beta test of pubg mobile PayLoad 2.0 does this mean that this mode will be added?

[celest shadow]

No, not in update 2.0. It might return in the future instead, feel free to share your suggestions in #old.

[brave stream]

Ok thank you

[cold seal]

@celest shadow

Nvm

[celest shadow]

Is everything all right now?

[cold seal]

Yep, i did relogin

[night cloak]

Hello. Yesterday, a sickle fell out in Sylvan roulette, instead of a sickle, they gave 1 gold coin for improvement. I didn't have a sickle earlier and I don't. Help

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @night cloak.

[full zenith]

My device inbuilt recorder does not record game sound so can i use third party recorder is there any chance of account ban ?

[echo cipher]

hello, I wonder why the error occurs when buying prime?

[junior birch]

Screen recording is fine. Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE’s terms of service and will result in an account suspension.

Please provide an image of the issue you are facing, @echo cipher.

[echo cipher]

@junior birch I click subscribe and I get a message saying "Payment Declined".

[storm flume]

Please contact the customer service for further assistance, @echo cipher. Refer to subpoint 5.4 in #faq for further information.

[main tide]

hello, I recently donated 600uc when the new season came out I bought it I have 290uc left in the morning I go in everything is fine I play a couple of matches and then I look at me 14 uc I didn’t buy anything help return, game nickname Fil Laik

[versed inlet]

@junior birch please help me

[night cloak]

hello. After the message to the feedback branch, messages with the form began to arrive. Is it true or not ?

[junior birch]

Hello! How can we help you?

It is a scammer, @night cloak. Please block the user and report him to Discord Trust & Safety.

[versed inlet]

please help me

@junior birch
idont know how to do this

someone hack my account

[junior birch]

We are unable to provide assistance if you do not ask a question or state a problem. Remember to read through #faq before asking questions in the support channels, @versed inlet.

[storm flume]

Please contact the customer service for further assistance, @versed inlet. Refer to subpoint 5.4 in #faq for further information.

[versed inlet]

i make this in game no one reply me

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[topaz harbor]

Royale pass badge is wonky

[versed inlet]

please but you cant help me

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @topaz harbor.

[junior birch]

We only provide community support through this platform. We are not affiliated with the customer service and there is nothing we can do to help you with compromised, stolen and hacked accounts.

[covert cedar]

How does this work? Do i have to pay to keep the stuff?

[covert remnant]

You will need to pay 3000 UC to make all these limited times items permanent.

[covert cedar]

Bruh

[covert remnant]

Only.

[sly comet]

are u going to fix game audio or is this the way its going to be?

[dreamy dragon]

How to unlock this one please explain me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy dragon.

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @sly comet.

[sly comet]

is it a bug or do u intend the audio quality to be like thos

[hollow arch]

I'm able to get in the game (so I'm not banned), however, when i try to join a gamemode (classic and unranked), it won't let me in (it will stay on the loading screen for like a minute or so and then send me back to the lobby). Does anyone know how to solve this?

[junior birch]

Can you please provide a video recording?

[hollow arch]

In private or here? @junior birch

[junior birch]

Here.

[feral imp]

My game says resources corrupt even after repairing and reinstalling the game. Even when I have full resources downloaded, the game still doesn't show the resources like outfits and plane finishes until I tap on them to download one by one. Please help.

[junior birch]

Please provide an image of the issue you are facing, @feral imp.

[feral imp]

its not downloading or showing even If I have everything in download section.

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference.

[hollow arch]

nope, didnt help

[outer cave]

Hello Hello I need help anybody here?

[junior birch]

Hello! How can we help you?

[mint flare]

hi

[arctic plover]

I have many problems in the game, I play on gameloop emulator and I can't play the game, from the beginning the time to start the match fixed, and I can't see the plane, and when I can start the match I can't see my opponent, these problems in all modes, before update erangle only was working well but after update i can't play i hope you can help me in this problem

[feral imp]

Please help. The resources are all download but some are just loading like this

[clever obsidian]

@junior birch Hi

[junior birch]

Hello! How may I help you?

[clever obsidian]

Where is the proplem?

[junior birch]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @arctic plover.

▫️ https://www.gameloop.com/

[feral imp]

@junior birch can you look at my concern

[gritty steeple]

Hello

[junior birch]

Hello! How can we help you?

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @feral imp.

[clever obsidian]

@junior birch

[hollow arch]

routine repair didnt work, but playing on a different device did tho. Do u know why it may not work on my main device?

[night cloak]

Why I cannot enter into match?!! This game is becoming total garbage now. Time for a change

[night cloak]

Same here. Trying to enter in tdm/classic. Nothing happening. Day by day, it is becoming unplayable game. Hopeless with this kind of updates. Bring old pungm back. Otherwise you will lose players

[wild wasp]

Hello. Why isn't the Pubg Mobile resolution change option being added? My device's screen supports 1600x900 but pubg mobile is limited to 1280x720 resolution. The newly added notification letters to the game are too large and the area cannot be seen clearly. Please add a resolution change setting to the game. We know that the use of config is a reason for banning, so i didnt use them. This resolution change option must be official supported.

[magic flame]

I need help please my account has been stolen please I paid a lot of money in it please help

This not fere

[graceful raven]

In the morning I opened the game and logged in daily. After how many hours I logged in, I found a message that my account was banned yesterday for 60 days. First, I do not play with external programs and the official game is downloaded from the Apple Store

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful raven.

[junior birch]

Could you please elaborate?

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @magic flame.

Feel free to share your feedback regarding this in #old, @wild wasp.

[hollow arch]

for me it worked to delete the entire game (so dont save the data, i recommend having ur account linked to fb so u can retrieve it) and completely reinstall it.

[ancient pelican]

are emulators allowed? I wanna play PUBG on my laptop but it can't handle it, so pubgm seems like the next best option. also if so what's a good place to download it

[magic flame]

Give me more information I can't login to my account he changed everything

[magic flame]

Please

[junior birch]

Yes. There are different types of emulators available, but the only recommend emulator is GameLoop.

▫️ https://www.gameloop.com

We only provide community support through this platform. We are not affiliated with the customer service and there is nothing we can do to help you with compromised, stolen and hacked accounts, @magic flame.

[ancient pelican]

alright ty, have a wonderful day

[junior birch]

You are welcome!

[magic flame]

I will file a lawsuit against the game because technical support is not available and accounts are easily stolen the only thing the game cares about is money

[junior birch]

Your PUBG MOBILE account's security is your own responsibility, to recover your account, please contact the customer service for further assistance.

[storm flume]

Please do not use languages other than English, @high solar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[stray vigil]

Can someone help me with acount i Lost my progres Idk why, i had fb linked and after a break i back to game login to my social and i must start with nothing Please help me

[high solar]

I'm having a problem with my game

Two days ago, all my attempts to enter the arena have been in vain

[chrome agate]

Hello guys

Someone! Just stall my PUBG account can I still get it back!

[stray vigil]

I have id ss and everythink what can help me to get my acc back

[outer scroll]

whats the pubg evangelion mode

I click to event and see nothing

[uneven arch]

<@&481161015728406538> i don't received a verification code in my mobile after update the game and i cant login to my account can someone help me please?

[mortal apex]

Stall?

[mortal apex]

Could you please share a screenshot?

[mortal apex]

Are you unable to enter in-game?

[uneven arch]

Idont receive any code!!!

It's since the update

[uneven arch]

And i can't reach the customer service it's only bots who's answer me and it's my account and i have the full access to it the numbers and the emails

[mortal apex]

Are you sure you did enter the right number? Have you tried to access with another verification method?

[uneven arch]

It's the only verification method and the number is right yes but it's only after the update I tried to delete it many times but noway to login

[winter spoke]

hello, i have a problem with qiwi wallet. I purchased a product 300+25 uc and I was not given a code, what should I do in this situation?

yandex mail ..

[little sonnet]

Hi anyone can help me?

[sick shale]

Where did you purchase the UC?

[sick shale]

Yes?

[winter spoke]

qiwi wallet

[sick shale]

Please purchase UC only via in-game shop or the official website: https://pubgmobile.com/pay.

[indigo wren]

Need help

[winter spoke]

this method is the only working one, but now something went wrong, I'm from Russia

[sick shale]

We only recommend the methods I stated in the previous message.

[peak marten]

Is midasbuy genuine to buy UC from that site? Is midasbuy pubgm website?

[winter spoke]

there is no code that should come to the mail

[indigo wren]

My mic isn't working

[winter spoke]

this code must be entered in midasbuy

[sick shale]

Do not use purchase UC through other channels than the official website: https://pubgmobile.com/pay.

[indigo wren]

@sick shale

[sick shale]

Use the following the link: https://pubgmobile.com/pay.

[sick shale]

Where are you from?

[indigo wren]

Bangladesh

[mortal apex]

Have you tried to uninstall and install again the game?

[uneven arch]

Yes and tried from 5 difference devices and an other country the same thing 😩

[sick shale]

Did you face any issue while accessing the game? Did you use VPN to access it?

[indigo wren]

Yes

[sick shale]

Why is that?

[indigo wren]

Cuz I can't enter with normal internet connection

[mortal apex]

Are you the only one to access in your account?

[little sonnet]

can you help me ? I won a prize of $1,000 and I haven't received it yet, what is the solution?

👀👀

[sick shale]

Where did you win this prize?

[sick shale]

It looks like you have some access troubles due to your location, we are unable to assist with that.

[uneven arch]

Yes i just ask for my friend to try to login it from different country because i thought it's a problem from my country or something but no way i dont receive anything

[little sonnet]

E sport in pubg

[little sonnet]

E sport in pubg

[sick shale]

Can you be more specific? Maybe the event name or any other details?

[little sonnet]

Ok sure pmgc

[little sonnet]

The contest was called PMGC

[sick shale]

Try asking in: https://discord.gg/esportspubgm.

[little sonnet]

Ok thank you

[gritty jungle]

Is the watching theme performance mission the giant robot one?

[steel lava]

no code coming to phone number

[gray moon]

Sir need support

[night cloak]

[cyan citrus]

There is a daily limit to receive the verification codes. Please try again at another time or contact the customer service for further assistance.

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

Hi, do you need any help?

[fallen prairie]

i m 3d and 2d artist i m here to apply for design contest. please someone guide me

[night cloak]

When will C2S6 season will end in pubg

[cyan citrus]

It is available until July 18, @night cloak.

[night cloak]

Ok thanks

[cyan citrus]

You're welcome!

[fallen prairie]

hi

[cyan citrus]

Hello! How can we help you, @fallen prairie?

[fallen prairie]

i m 3d and 2d artist i m here to apply for design contest. please someone guide me

[cyan citrus]

Please make in #discord, @fallen prairie.

[real sparrow]

@cyan citrus does pubgm devs know about this backpack bug?

[gray moon]

#questions

[sturdy tundra]

I need a support

[gray moon]

. @cyan citrus @cyan citrus @cyan citrus sir due to secondry verification no any code send on my number

[sturdy tundra]

Where the support

[cyan citrus]

Which feedback bug? Could you please add more details?

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

Is that your number that is linked with the account?

[gray moon]

No sir

Is that number

[cyan citrus]

Please contact the customer service in-game for further assistance and do not include personal information in your messages here, @gray moon.

[long bane]

hello i need help concerning the mission 'reach the designated area and watch the themed performance 3 times in core circle' ... i searched vids on youtube and every vids are in hindi which i don't understand a single word .. can you please tell me where to land on the map ? i mean where to know where is the designated area on the map please ?

[gray moon]

I contact it but no response there

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @gray moon. Please wait patiently.

[gray moon]

Sir am still waiting from 5 to 6 hours

Than i contact with you on discord

[cyan citrus]

This is not something we can help with, @gray moon. You will need to wait for a response from the customer service.

[gray moon]

Ok sir i contact with customer service again

[stray vigil]

Thats my Lost acc 😦

How can i get this acc back 😦

[storm flume]

Please contact the customer service for further assistance, @stray vigil. Refer to subpoint 5.4 in #faq for further information.

[long bane]

can someone help me please ?

[junior birch]

Hello! How can we help you?

[neat sphinx]

Ever since the update i cant play the game on a mobile hotspot

[craggy bison]

Hey, how do you enable the matchmaking by language feature?

[neat sphinx]

I load into the game but either my jump buttons are missing, or the score doesnt update and the timer doesnt move, my guns only have 1 clip and sometimes i cant see enemies

I never had an issue with a hotspot before this update

[stray totem]

The internal link has been changed from the thief

[mint sage]

Hey

I want server discord link for pubg mobile mena

@neat sphinx

@junior birch

[neat sphinx]

Use Google @mint sage

[mint sage]

I do

But i can't find them

[neat sphinx]

Its the first link

Type pubg mobile mena

[mint sage]

Okey

[neat sphinx]

Add discord

[gritty jungle]

Yo where is secret room in livik

[cyan citrus]

You can refer to #735483472432594994 sub point 3.1 for regional communities.

[uneven arch]

@mortal apex

Yes i just ask for my friend to try to login it from different country because i thought it's a problem from my country or something but no way i dont receive anything @mortal apex

[mortal apex]

You may contact the customer service for further assistance.

[uneven arch]

How ?

[mortal apex]

What progress are you referring to? If you are referring to the new Ranking System, there have been some changes and various updates since then.

[mortal apex]

Please refer to the subpoint 5.4 in #faq.

[ivory arrow]

I just have one question I hope to get an answer.. you can't shoot people anymore when they are under water? Or is it just a bug? I can shoot them only when they are swimming and the head is above the water. But not when they are under water..

[lapis shell]

It clearly states the penalty for the account that engages in such....so how do i report this??

NOTE: Any activities done against game policy and terms may lead to a permanent ban on that account......how can i report this type of case???

I am trying to report a violation of TOS my account got stolen how can i report it??

[storm flume]

Please contact the customer service for further assistance, @lapis shell. Refer to subpoint 5.4 in #faq for further information.

[magic flame]

I hate you no help to get my hacked account back

No response of support nothing everything do with bots

[scenic rampart]

Since new update, my screen always stuck here

I have to restart the game every time

[compact oar]

We unfortunately will not be able to help you with account related issues through the community, please contact customer service in-game for further assistance and please be advised that it is your own responsibility to safeguard your login information.

[regal kernel]

Hello , i need help please

[steel lava]

no code coming to phone number

no code coming to phone number

[opaque dock]

There is a daily limit to receive the verification codes. Please try again at another time or contact the customer service for further assistance.

[maiden peak]

I see this message when I try to login to my account,
Help🙂

[regal kernel]

My google email account is disabled by google, I can't receive the verification code to login

[steel lava]

no code coming to phone number

[opaque dock]

@steel lava Please read my above message and don't spam.

[slow ruin]

hi

I discovered a bug in the game

[steel lava]

why is the code not coming to the phone number

[compact oar]

Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[slow ruin]

@compact oar

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @Theo.#1857. You can also submit a report in #old in compliance with the channel's pinned instructions.

[scenic rampart]

I try to change my linked email, but I dont receive OTP on my email to confirm the change

[scenic rampart]

same thing to me, but on email

[maiden peak]

ياممحون رد

[storm flume]

Please do not use languages other than English, @maiden peak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[compact oar]

Please contact Google and customer service in-game for further assistance.

[maiden peak]

@compact oar

[regal kernel]

@compact oar i contacted Google without any help

[maiden peak]

Help me ya qhba @compact oar

[regal kernel]

They said contact game developer

[compact oar]

Please contact customer service in-game for further assistance.

[compact oar]

How can I help you?

[maiden peak]

I see this message when I try to login to my account

How do I fix this😡😡 @compact oar

[regal kernel]

@compact oar

[compact oar]

Please check your inboxes and spam folders. If you did not receive the code, try again after a few hours. Should you require further assistance, please contact the in-game customer service.

[regal kernel]

I contacted the costumer service also , they said contact google 🙂

[maiden peak]

BAD SUPPORT BAD SERVICES 👎👎

[slow ruin]

I don't understand how to complete this task @compact oar

[real sparrow]

look at the trash panel to the right, its overlay on the backpack items causing a shadow

many people that play with high resolution or emulators have the same issue

[compact oar]

You must link a mobile phone number.

[compact oar]

Try to recover your Google account through this link:
https://accounts.google.com/signin/recovery.

[scenic rampart]

@compact oar what about my other issue ?

since today,always stuck here and I must restart the game

[modest aspen]

when is the premium crates coming/

[real sparrow]

Bunk3717 does pubgm devs know about this

[maiden peak]

How do I link my number, I can't logggg in , i see this sh**????😡😡

Support 👎👎👎👎👎

[slow ruin]

💀

[compact oar]

Please contact customer service in-game for further assistance.

[maiden peak]

They are worse than you🫢

[compact oar]

Please perform a routine repair from the login menu and see if it makes any difference.

[maiden peak]

You take a lot of money, where is this money spent????

BAD SUPPORT 👎👎👎

[compact oar]

We unfortunately will not be able to help you with account related issues through the community.

[hardy creek]

I'm not 100% sure, but 99% sure that this achievement is bugged out. It's not going up anymore.

[maiden peak]

So who do I communicate with?

Mom?

[hardy creek]

To have a conversation go to #chat or #pubg-mobile if it's pubgm related.

[compact oar]

If you believe that it is a bug, feel free to report the issue in #old or #973855356381978635 in compliance with the channel’s pinned instructions.

[scenic rampart]

still the same#

[sharp plank]

Something is wrong, i can’t go in a game on pubg. I can’t go in any mode

I just stuck in the loading screen, then i does get take back to the lobby

[cyan citrus]

What is your country and the device you are using, @sharp plank?

[sharp plank]

It fox now

Fix

[sharp plank]

It’s happening again, my device is iPhone 13 and my country is Tortola

[cyan citrus]

Please do a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings, @sharp plank. Restart your device and see if it will make any difference.

[sharp plank]

Ok

[sour yarrow]

hello

i need help?

my gmail has been hacked i want to unlink it

when i try to unlink it says i didnt log in enough days

[cyan citrus]

To start with, please contact the Google's customer service for further assistance, @sour yarrow: https://support.google.com/. If you are unable to regain access to your Google account, please reach out to the customer service in-game for further assistance in this regard.

[sour yarrow]

no one responded in the ingame service

[cyan citrus]

They will get back to you soon, @sour yarrow. It may take some time due to enormous number of requests every day. Please wait patiently.

[dense forge]

Hkw to use share pack in spawn?

[ivory arrow]

I just have one question I hope to get an answer.. you can't shoot people anymore when they are under water? Or is it just a bug? I can shoot them only when they are swimming and the head is above the water. But not when they are under water..

[frigid olive]

I have a problem with the gyro scoop in PUBG and I deleted the game and downloaded it more than two times and nothing happened.

@cyan citrus

@covert remnant

[junior birch]

You cannot shoot at enemies when they are under the water, unless they are swimming and can swim when they are knocked.

[junior birch]

Can you please provide a video recording?

[ivory arrow]

But we used to be able to hit them while they are under water? This just sucks.. it's so unrealistic

Way to go Pubg. Keep up the BAD work .. this game is going down

[glacial nest]

Can anyone help me?? My region ranking doesn't show. I mean my kills doesn't count.

[scenic rampart]

I have same problem, 13 pro maxc

max

[cobalt path]

Hi ,

[junior birch]

Hello! How can we help you?

[dense forge]

How do i use those spawn crates

Golden share pack

That

[junior birch]

Please use the throwing option, @dense forge.

[dense forge]

Thank youuu

[junior birch]

You are welcome!

[cobalt path]

I need to login with another account , Not this .

What can I do ?

[meager scarab]

Do you want to change the default Google Play login mail ? @cobalt path v?

If so open Google play games go to settings and change account from the settings

[coral pendant]

Will the shape of the old Erangel map be returned?

[harsh seal]

To do this, you need to connect a mobile phone number

Help me please 🥹🥹

[cobalt path]

Thx Very Much ❤️.

[junior birch]

Feel free to share your feedback regarding this in #old, @coral pendant.

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[cursive pulsar]

if a device has 90Hz refreshing rate with better chipset than mentioned and is not in the list of those unlucky devices does it mean it can run pubg on 90FPS?

||can Redmi 11T run it? ||

[iron ice]

after update my game is unplayable because of unresponsiveness and high ping
network: wifi 100mbps
device: oppo Reno ace
I'd :5607329261
before update it was very smooth and aim assist and everything was working well but after update I can't kill more than 2 people in tdm although I am conquereour player, in classics it's little Abit better than inventory but still there is a huge difference before and after

[storm flume]

Please refer to subpoint(s) 4.6 in #faq for further information, @iron ice.

[night cloak]

How do I receive my butterfinger skin? My receipt was approved but i didn’t get anything

[lone kelp]

Hello guys, do anyone face a problem with downloaded resources??

I have downloaded everything but a lot of skins are unavailable

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @lone kelp.

[timber cradle]

why you guys cant stop hackers ??

it just means 2 things

you sell the hack

or you cant do anything

[night cloak]

@lime juniper whats wrong with metro royal.... First i kill duo then got kicked from game naked on lobby then after few games i killed trio... Same thing...

Now i killed 3 guys in metro... And Now i get "metro is still under beta testing" "" "" "

Wtf is wrong with u People?

Cant u just deliver msm that something is wrong to developers

• u didnt fix outside map glitches yet u added New wepons

Who is running tencent company? Children?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pseudo fiber]

السلام عليكم

[frosty solstice]

Why is gfx tool banned it just unlocks more fps

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @frosty solstice.