questions

[brazen cradle]

Are you staying in Saudi Arabia and requesting for the number ?

[tight jay]

Yess

Entering saudia’s number

[brazen cradle]

We have had complaints of it being bugged. Kindly share your concerns in #old with the screen recording in accordance with the channels format to reports bugs.

[tight jay]

I have made the video if u want i can share on ur personal chat?

[dreamy egret]

Yes but yesterday I lose one mythic as you can see and 2 times x suit? What I can do now ? Spend more money because bug and don’t give nothing ?

[brazen cradle]

I understand. So you live in Saudi. As soon as you link the number a code should be sent , if you are unable to receive the code this could be an issue from the network provider. They may have blocked such , I’d suggest you speak to the customer care of your network providers once before you try and link.

[brazen cradle]

Unfortunately , I cannot do anything regarding this. You can try contacting ingame support or do as I said so they can look into this and do something about it. That’s the only way we can move forward with this issue.

[dreamy egret]

Thanks ❤️

[slim idol]

Please help me my Explor Livik mission is not completing

[brazen cradle]

You are welcome

[knotty pecan]

they dont look

[slim idol]

Help

[tight jay]

Alright thanks

[brazen cradle]

Ofcourse they do. Even I’ve made reports there. And I know they do. You can look for my reports.

[brazen cradle]

You are welcome.

[slim idol]

What about me

[knotty pecan]

#973855356381978635

[crisp venture]

@brazen cradle bro i am not able to see the new lobby why ?

[slim idol]

I am also

[crisp venture]

@slim idol Even i am not able to see one Emote in cheerpark and in-game

Do you also have same problems

[slim idol]

Yes

[brazen cradle]

Today I haven’t logged in yet buddy.

[brazen cradle]

What exactly is the problem with it ? Missions are not getting completed ?

[slim idol]

But BGMI has new lobby

[crisp venture]

@brazen cradle bro can you once login and confirm please because in BGMI its aviable

[slim idol]

Refinery Mission in Explor Livik event not completing

[crisp venture]

@slim idol yes in bgmi its aviable bro🥴

[brazen cradle]

@crisp venture & @slim idol They are two different games buddy. PUBG MOBILE Probably didn’t receive it yet. if we’ve received it. We will be able to see and equip it. Let me login to confirm this.

[brazen cradle]

Make sure you are doing the exact thing that’s required for completion.

[crisp venture]

@brazen cradle yes please confirm i am waiting bro.Thanks

[slim idol]

I did the exact thing many times but didn't complete

You can also try

[grand spade]

Есть русские? У меня вопрос по достижениям есть (если точнее, Ключевой Круг) оно не выполняется у меня. Это баг или что? Подскажите пожалуйста, либо куда обратиться?

[storm flume]

Please do not use languages other than English, @grand spade. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[grand spade]

Tell me please. I can't complete the "Key Circle" achievement. Is it a bug or is it not yet available?

[brazen cradle]

We don’t have it yet.

[brazen cradle]

I’ll try it too rn.

[slim idol]

Refinery mission try

[crisp venture]

@brazen cradle BGMI has it.🥴

[celest wagon]

Hi sir we want old pubg and royal pass

[compact oar]

You can leave your suggestions in #old.

[indigo wren]

My mic is not working

[junior birch]

Please perform a routine repair from the login menu and see if it makes any difference.

[hollow heath]

When will they fix the bugs when will they release patch anyone knows?

[tall salmon]

Please fix Explore livik event glitch. mission doesn't complete in refinery

[junior birch]

No information in this regard. You may keep an eye out on #news.

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @tall salmon.

[raw sentinel]

My account was stolen! Nickname (lostīMURDÉR) ID:(5104552025) This account was created using my account from the social network that was used on the lost PUBG MOBILE account.
This is the details of the new PUBG Mobile account
Nickname:(دقيقX6)
ID:(569827246)

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @raw sentinel.

[night cloak]

when ipad pro 2021 will add ultra graphics at 60 or 90 fps?

[junior birch]

You may share your feedback regarding this in #old, @night cloak.

[safe bay]

Not complete my mission
Id , 5656023009
Device , vivo y 15
Mobile data
Country , Pakistan

[woeful kite]

Is Survive 'till dawn mode going to be back again?

[compact oar]

You may submit a report about this through #old or #973855356381978635 in compliance with the channel’s pinned instructions, @safe bay.

[compact oar]

Keep an eye on #news for further information.

[deep ingot]

Anybody plzz help

Anybody Plz Help My Account is linked by a unknown twiiter account #questions help me to unlink Twitter by my account. My I'd (5516354699)

[crisp venture]

@deep ingot Contact pubg customer support in-game for issue related to compromised accounts.Only customer support can help you out

[storm flume]

Please contact the customer service for further assistance, @deep ingot. Refer to subpoint 5.4 in #faq for further information.

[deep ingot]

Moderators not help in this situation

[crisp venture]

@deep ingot no as they only provide issue related to games.So better talk to customer support and recover your account

[deep ingot]

Costumer service reply is not satisfied😫

[crisp venture]

@deep ingot you have to reply as per the bots asked questions when you pass it then your issue will be forwarded to a customer support agent

[deep ingot]

Ok sir thanks for nice info

[proven crescent]

I can’t enable it coz it keeps throwing that error

[crisp venture]

@deep ingot Welcome if you still face any issue you can again come here and share your issue

@proven crescent Can you elaborate your issue properly?

[proven crescent]

Guess I just had to wait for awhile I just tried again after an hour ish and it worked

It was secondary verification

[crisp venture]

@proven crescent is you problem solved now ?

[proven crescent]

Yup

Thanks

[crisp venture]

@proven crescent ♥️✊

[proven crescent]

Why does verifying a device add the device to trusted devices though?

Trusted device should have a seperate enabling feature that can’t be disabled

[pseudo token]

@lime juniper
<@&481161015728406538>

My account is linked to Facebook, Twitter E-mail and Mobile Number.

My E-mail Has been hacked and so Twitter and Facebook.

Can I reset my password using Mobile Number i previously linked into the game?

[proven crescent]

If you lose your phone and it’s not locked or they gain access the person can disable the verification method even if you get your number back on a new phone you can’t access your account

Seems like a major security flaw

[pseudo token]

@compact oar @covert remnant @celest shadow

[proven crescent]

@pseudo token before the person logs into your account enable your secondary verification, this way they cannot access your account without the code from your number, then I guess you can contact in game support to remove the email from your account since it’s hacked

[vagrant tulip]

You can't reset the email password by using the mobile phone number.

[proven crescent]

And if I am not mistaken the people you tagged don’t appreciate being tagged, they will see when they come around

[pseudo token]

But the mobile is already linked into that.

and that showed completed.

[vagrant tulip]

Yeah but it's not the email link itself. Try logging into your account and request the removal of the email and Soical media accounts

[pseudo token]

You mean If my account is connected to both Email and Mobile and Somehow i lost my email, i will not be able to login using my mobile number

[vagrant tulip]

You will be able to login through your phone number.

[pseudo token]

But you're telling you can't reset the password? So how i can login

[vagrant tulip]

You can reset the password for the phone number link but not the email link.

[pseudo token]

@vagrant tulip Okay sir.

Thanks that is what i was asking

[night cloak]

Is there anyway to change status plaza back to none in moments or disable invites for it? Some ppl spamming invites 🤦‍♀️ 🤦‍♀️

[vagrant tulip]

You can end the status after some time.

[pseudo token]

I tried to get the codes two time Today but the codes for password didn't arrived

[slim idol]

Please fix the glitch of Refinery Mission

[pseudo token]

May i know why @vagrant tulip

[night cloak]

Ik there is a month cooldown but it has been more then 5 months

[vagrant tulip]

Try again after 24 hours make sure your phone number is receiving the sms.

[night cloak]

I won't let me choose none. It says " you've to choose at least 1"

[pseudo token]

Okay.

[vagrant tulip]

Can i have a screenshot?

[night cloak]

Sure

[upbeat crescent]

livik explore mission
refinery mission not working how to complete pls help..

[night cloak]

Nvm, it's fixed after restart.

Thanks

[vagrant tulip]

You're welcome.

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @upbeat crescent.

[brazen cradle]

This has been mentioned and reported already, kindly wait till it’s fixed. Thank you.

[maiden palm]

Sir my country region option not show plz solw my problem

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

[rancid sable]

Help

[ocean mauve]

How i can change reigon from turkey to Pakistan again

Its saying i cant chnage it in 130 days

Any solution how i can change

[celest shadow]

How can we help you?

[celest shadow]

You can change your country or region after the cooldown period.

[ocean mauve]

No other solution?

[rancid sable]

my account got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid sable.

[ocean mauve]

Cuz i facing low ping and lagging problems

High ping*

Please help me

[celest shadow]

This is not an issue to begin with, you will have to wait for the cooldown. Please understand that you should only change your country or region if you are staying in a different country for long periods of time.

[celest shadow]

Your selected country or region will not affect your ping, only your selected server will.

[ocean mauve]

I got high ping issue

Which server is best for turkey Reigon

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @half meadow. We may otherwise have to mute you.

[celest shadow]

You should select a server that is closest to your physical location. If you are in Pakistan, you should select Asia.

[ocean mauve]

Okay

[upper pagoda]

hello i have a problem with downloading maps
when i start downloading maps on gameloop its only say 0.0kb and not downloading anything
any help?

[tribal saffron]

hi @everyone i want to ask, how to send a ticket to recovery hacked account? my account was hacked

[storm flume]

Please contact the customer service for further assistance, @tribal saffron. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

We only provide community support for mobile platform. We cannot help much players that are using emulators. You can try to change your DNS and do a routine repair of the game from login menu.

[fringe sigil]

What is the reason for only supporting 40 fps in realmi 7 and that realmi6 supports 60 fps, knowing that all the specifications of the realmi 7 device are stronger in every aspect (in terms of screen, processor and battery) @cyan citrus

!

[upper pagoda]

ok thx

[ornate agate]

When will Round One be completed in group stage ?

[sick shale]

What event are you talking about?

[fringe sigil]

@cyan citrus @celest shadow @green agate @covert remnant

[ornate agate]

Pmco group stage region Africa bro

[sick shale]

You may send your PMCO-related inquiries in the ESPORTS Discord server: https://discord.gg/esportspubgm.

[peak marten]

Can anyone confirm if explore livik "refinery" event has been fixed or not ?

[sick shale]

What is the problem with it?

[peak marten]

What is the problem with it?
@sick shale many players have posted on feedback that it has a bug the missions are not completing.

[sick shale]

Have you tried to repair the game?

[peak marten]

Have you tried to repair the game?
@sick shale yes but still not working.

[ornate agate]

Thanks 🤍

[peak marten]

Parachute to refinery & eliminate 2 enemies is not working.

[sick shale]

Submit a bug report in #old please.

[peak marten]

Submit a bug report in #old please.
@sick shale already have done it since 6am in the morning and now its 3pm.

[night cloak]

No region change option coming. I want change region

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

[fringe sigil]

?

[night cloak]

By mistake I did.. many months ago

[night cloak]

I am not in europe

[cyan citrus]

Certain devices are not powerful enough despite of meeting the requirements, @fringe sigil. You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[night cloak]

Same thing, did you fixed dat?

Please fix this bug
As is known in the video I download graphics pack but I still download a series of skins are not
I deleted the game several times and downloaded it from scratch and even repaired it, but this problem has not been fixed

Attach Files : https://files.fm/f/pp5vr8zvt

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sharp pumice]

It is not possible to complete the Refinery mission. location has not been updated. the picture is different from the map. unable to complete the task.

[bleak spade]

Hello, how do I find out your account history on PUBG Mobile?

[cyan citrus]

Please submit a report of the issue through #old and make sure that you include the following details, @sharp pumice and @night cloak.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[cyan citrus]

Account history?

[sharp pumice]

doesn't work for everyone.

see the discussion chat.

[bleak spade]

Yes please

[cyan citrus]

It will be appreciated if you can take 2 minutes and submit a report of the issue including standard player details.

[cyan citrus]

Please elaborate on your concern.

[bleak spade]

I want to know the date of creating my account in pubg mobile

[night cloak]

Anyone else facing an issue that the loading screen before the match appears and then you are tossed back to the lobby?
Facing this on iPhone 7 Plus

[cyan citrus]

You may find that in your social media account settings linked to PUBG MOBILE account. For further assistance with this, you may contact the customer service in-game.

[cyan citrus]

What is your country?

[night cloak]

Pakistan

[cyan citrus]

Please make a video recording of the issue and share it here, @night cloak.

[bleak spade]

My account has been stolen and I am talking to the support, but the support itself wants the date of creation or connection

[bleak spade]

I gave them the correct link date, but they want the date of creating my account

[cyan citrus]

That is up to you to find it, @bleak spade.

[bleak spade]

Ok, how do I give you the date of the link, I mean, how do you write the date like this 4/4/2019

[bleak spade]

It is necessary to write the name of the month April 4, 2019

[cyan citrus]

Thank you. Please do a routine repair of the game from login menu and reset your device network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and see if it will make any difference.

[cyan citrus]

I believe the option to select the date of the creation of your account should be available when you open a ticket with the customer service.

[night cloak]

Did the routine repair, reinstalled the whole game again, issue is persistent. On mobile data/WiFi. The only possible solution to enter the match is close the WiFi on the loading screen, wait it out and then turn on the network again. It ask to return to the match and then it works

Issue started after the recent update

[cyan citrus]

Did you reset your network settings, @night cloak?

[night cloak]

Yes

[cyan citrus]

Please try to change your DNS settings and see if it will make any difference, @night cloak. For further instructions, refer to #faq sub point 4.3. If the issue still persists, you may contact the customer service in-game for further assistance or submit a report of the issue through #old in compliance with the channel's pinned instructions.

[sick shale]

We are unable to do anything with such cases, please avoid uploading such clips in the server.

[hot sentinel]

@sick shale so where can I send it?

[sick shale]

No where, nothing can be done with it. What's the source of this video?

[hot sentinel]

@sick shale facebook groupe

[sick shale]

You can report the group via this form: https://bit.ly/3soBavK.

[hot sentinel]

@sick shale okay thanks man ❤️

[ionic swallow]

Hello guys

[junior birch]

Hello! How can we help you?

[ionic swallow]

How are you

Give me your Id pubg mobile

[vital kettle]

@junior birch

My acc was stolen and I got banned 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vital kettle.

[storm flume]

Please avoid going off-topic, @ionic swallow. You may have unrelated conversations in #chat.

[night cloak]

Hey, just to confirm is this link still working? :)

[fiery cedar]

New Rp Date ?

[thick yew]

Refinery mission isnt working

[cyan citrus]

The new season along with the new Royale Pass will be available from May 19, 2:00 UTC, @fiery cedar.

[fiery cedar]

@cyan citrus 👍

[thick yew]

Can you push it on the 18th? :)

Livik missions arent working properly

[sullen lion]

wot?

definitely not.

[forest arrow]

Ok for those of you who is doing the explorer livik event and are stuck on refinery, check the mission again and try to land and kill in Helle which is to the right of refinery. It worked for me

[sullen lion]

But it will be good

[thick yew]

Why not..

[sullen lion]

they wont mate. Rhetorical questions are a waste of time.

[thick yew]

I wasn't being serious.

[deft stone]

what is that helicopter? can you fly it in erangel

[versed helm]

@sick shale bro there is a glitch in new flamewraith outfit no exclusive emote there ??

[sick shale]

There is.

[versed helm]

that is not match with that exclusive emote redeem and exclusive emote looks different @sick shale

[echo cipher]

Hello, I bought the premium I tried 2 times but it was rejected but I withdrew 14 TRY from my card.

[sick shale]

For payment related issues, please contact the customer service in-game.

[sick shale]

Can you elaborate?

[light carbon]

السلام عليكم هل من الممكن التحدث باللغه العربيه ؟

[storm flume]

Please do not use languages other than English, @light carbon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[versed helm]

Yes there is a two different emote
one there is we need to redeem it and exclusive emote always comes with the outfit in free but exclusive emote is i think glitched or bugged so its not in the inventory

[sick shale]

I've not encountered a report about that. Try repairing the game.

[versed helm]

Yes

its not working tried all things

repair, reinstall,and downloaded all resources

[sick shale]

Submit a report in #old in compliance with the pinned channel's instructions.

[rugged ocean]

🔺Someone is posting Homosexual Gay escort service advertisement in the comment section of all of my Status Plaza moments posts. It's really degrading my dignity.
▶️I had reported that person from my comment section about 2 weeks ago. But no action was taken against him. and Today he posted the similar or same comment again in my posts.
▶️There's no option to delete other people's comments on my own posts. That's what's made me helpless.

[storm flume]

Please do not use languages other than English, @woeful kite. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[light carbon]

hello pubg mobile
I hope that Pubji's family is well and happy
After greeting,
my name is Ahmed
Egyptian nationality
Work as a content maker in PUBG Mobile on Youtube
** Description of the problem *
On 7/4/2022
The latest version of the official emulator has been downloaded
And the emulator was completely restarted, and with the first game coming down, my account was built for 10 years, and the file was claimed from within the game, and I did not make any mistakes, I did not download any cheat programs, and I did not modify any codes.
Thanks pubg mobile team
id in game 5414231995
Pleas help me with the proplem
Please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light carbon.

[sick shale]

Only friends are able to make comments, remove them from your friends list.

[rugged ocean]

He has never been in my friend list. He is able to post such comments because the posts are posted in Status Plaza. Anyone outside of one's friend list can like or comment if the posts are posted in Status Plaza.

You are not in my PUBG friend list. You can ceck it out by yourself by liking or commenting on my posts. My ID is given in the photos above.

[sick shale]

What's your numeric user identification?

[rugged ocean]

5809320619

[sick shale]

Will forward the report and see if anything can be done about that. In the meantime, please contact customer service in-game.

[rugged ocean]

Another question. If somone is from India and having that kind of problem and trying to reach out to the in-game customer service, will the customer service be responsive or ignorant toward such a player from India where the game has been banned for the past 2 years and a different version of PUBG (BGMI) is officially available there? Will the customer service be responsive toward such an Indian player who needs help?

Or is there a possibility of the player's account getting banned for accessing PUBG (Global) and reaching out to the customer service from a country where the game is officially banned?

[sick shale]

We are unable to assist with this.

[rugged ocean]

I said "if" a player is such. I din't say "I am such a player".
Still I need help with that issue. Please help.

[turbid tundra]

Hi, I have a question about rp missions, my friend don't have a rp but he is lvl 45 and can't do any mission because there stays he reached the limit of 3300 rp points. What should he do? Buy a rp to get the full lvl 50 rp or there is no way ?

[rugged ocean]

Brother please assure my that you are looking into that issue and taking essential measures to help me with that problem.

[sick shale]

Will forward the report and see if anything can be done about that. In the meantime, please contact customer service in-game.
Please refer to my previous message.

[rugged ocean]

Thank you very much. 👍🏻

[cyan citrus]

Can you try to do a routine repair of the game and complete it again?

[cold seal]

Why is it Helle? I started to feel sus when i drop at refinery and the mission not completed, and just noticed it now.

Is Helle still there? On the new livik

[sick shale]

Please contact customer service in-game for your issue and keep me updated.

[turbid tundra]

Hi, I have a question about rp missions, my friend don't have a rp but he is lvl 45 and can't do any mission because there stays he reached the limit of 3300 rp points. What should he do? Buy a rp to get the full lvl 50 rp or there is no way ?

[cyan citrus]

Yes, it is still available. Can you try to complete it now?

[cold seal]

I'll try, but not now. Thx for the information!

[dusty valve]

I did not break the rules, I demand that my player be unbanned and this is my ID 5523059234

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusty valve.

[haughty bay]

@dusty valve i got ban a count with xsuit and somes gun skins and vehicules too for no reason they will not give you back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @haughty bay.

[warped pond]

New season kab ar raha hai

[fathom void]

Use > Visible to friends instead of < Public

[storm flume]

Please do not use languages other than English, @warped pond. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dusty crow]

probably not, but always be safe than sorry

[warped pond]

What about new season date🙃

[compact oar]

May 19, 2:00UTC.

[rugged ocean]

I intentionally chose Public. Why should I be afraid ! It doesn't mean someone should post vulgar comment on my post. 1. There should be a delete comment option, and also 2. the accused must be punished within a few days and not weeks after getting justly reported.

[tiny rampart]

I got server muted (yesterday, unmuted now) for a day because of this. Not sure what I did to provoke this? Just don’t want to get muted again lol

[crisp venture]

Is this coming with new RP

[lime juniper]

The interactive haptics system is currently only available for these devices:

Android

▫️ Huawei Y9 Prime (2019)
▫️ Oppo Reno 6 Pro+
▫️ ZTE Nubia Red Magic 6R
▫️ Xiaomi Poco X3 NFC
▫️ Xiaomi Poco X3 Pro
▫️ Xiaomi Mi 10 Ultra
▫️ Xiaomi Mi 10 Pro
▫️ Xiaomi Mi 10
▫️ Xiaomi Redmi 10X 4G
▫️ Xiaomi Redmi 9
▫️ Xiaomi Redmi 9A
▫️ Xiaomi Redmi Note 8
▫️ Xiaomi Redmi Note 8 Pro
▫️ Xiaomi Redmi Note 9 Pro
▫️ Xiaomi Redmi Note 9S
▫️ Xiaomi Redmi K40 Pro
▫️ Xiaomi Black Shark 4
▫️ Xiaomi Black Shark 4 Pro
▫️ ASUS ROG Phone 6
▫️ ASUS ROG Phone 5
▫️ ASUS ROG Phone 3
▫️ ASUS ROG Phone 3 Strix
▫️ ASUS ROG Phone 2
▫️ Infinix Note 12 G96
▫️ Infinix Note 12 Pro 5G
▫️ Infinix Note 12 VIP
▫️ Lenovo Legion 2 Pro
▫️ Lenovo Legion Y700
▫️ Realme GT 2
▫️ Realme GT 2 Pro
▫️ Realme GT Neo 3T
▫️ Realme GT Neo 2
▫️ Realme GT Neo 3
▫️ Realme GT 5G
▫️ vivo X80 Pro
▫️ vivo X70 Pro+
▫️ vivo X70 Pro
▫️ vivo X70
▫️ vivo X60 Pro+
▫️ vivo iQOO 9 Pro
▫️ vivo iQOO 8 Pro
▫️ vivo Neo 6 5G
▫️ vivo iQOO 5 Pro
▫️ vivo iQOO 5 5G
▫️ vivo iQOO Neo5
▫️ vivo IQOO Neo5 S
▫️ vivo IQOO Z5
▫️ vivo iQOO 3 5G Transformer

iOS

▫️ Apple iPhone 13
▫️ Apple iPhone 13 Pro
▫️ Apple iPhone 13 Pro Max
▫️ Apple iPhone 12
▫️ Apple iPhone 12 Pro
▫️ Apple iPhone 12 Pro Max
▫️ Apple iPhone 11
▫️ Apple iPhone 11 Pro
▫️ Apple iPhone 11 Pro Max
▫️ Apple iPhone 8
▫️ Apple iPhone 8 Plus
▫️ Apple iPhone SE 2
▫️ Apple iPhone X
▫️ Apple iPhone XR
▫️ Apple iPhone XS
▫️ Apple iPhone XS Max

We are working on improving the feature before introducing it to more devices and would like to gather more feedback and information from players who have tested it.

[turbid harness]

Hello. Can I talk to a real person to help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @turbid harness. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

No information regarding this. Please keep an eye on official announcements.

[turbid harness]

My account has been compromised and I have linked my email and phone number to all my account information and shipping invoices.

[storm flume]

Please contact the customer service for further assistance, @turbid harness. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@turbid harness if you have linked email and phone number then open your account with email and then enable secondary verification and delete hackers device from your account and you will save your account so hurry up

[turbid harness]

The hacker entered via Twitter and I contacted the support and assistance service and removed the hacked account but the hacker linked the email and phone number on my account I have all the proof of ownership of the account please help

[fathom venture]

Hacker trying to claim now his own my account since somehow my claims got recected twice somehow what should i do

[turbid harness]

I did this way and it was actually done and the hacked account was removed, but I can no longer access my account to complete it because he linked his email and phone number and prevented me from accessing my account.

[cyan citrus]

We are unable to help you with stolen or compromised accounts through the community, @turbid harness. Please reach out to the customer service for further assistance.

[turbid harness]

I've been in touch with customer service a lot and they ask me to provide information, but when I provide my information, they close the conversation immediately without any response, so I couldn't find any other way to send me to you.

[cyan citrus]

Could you share a screenshot of the last response from the customer service, @turbid harness? Before they close the conversation.

[dusty quartz]

good morning a question Is it possible for pubg to give me a refund from uc since due to an error in the game they deducted me twice?

[turbid harness]

I didn't shoot a screen shot.

[cyan citrus]

Please reach out to the customer service for further assistance with this.

[cyan citrus]

Sadly, we will not be able to help you with your account through the community. You may contact the customer service again.

[turbid harness]

Where can I file a complaint and provide my information to my account so That I can recover it because I have been messaging customer service for no benefit for about a month

[dusty quartz]

thank you ʕっ•ᴥ•ʔっ

[cyan citrus]

The only way you can seek help is through the customer service. Your other option is to create a new account and continue playing. Also, please be advised that your account security is your own responsibility.

[cyan citrus]

You are welcome!

[turbid harness]

They're asking me to text them from inside my account, and I can't access it if I can access a complaint through support and assistance, and I remove the hacked mail, and I remove the other hacked account.

[night cloak]

How long is ban for teaming up

[dusty quartz]

there is support from the server to the client for Latin America ?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @dusty quartz.

[dusty heath]

5 days from the new update, you broke the most fundamental thing of the game, the sounds and you havent still fixed them????? How is this possible

Pmco is right around corner and game is unplayable

[cyan citrus]

It depends on the severity of the violation. The penalty for repeated teaming with cheaters depend on the circumstances. In general, the penalty will increase with the number of violations, as well as for severe violations.

[night cloak]

first time penalty how many days

by cheaters do u mean hackers?

If yes no

[turbid harness]

I know it's my own responsibility, but I also have proof of ownership of the account, and I want to prove it, but no one responds to me from customer service.

[cyan citrus]

Are you referring to the low and high sound quality?

[cyan citrus]

It depends on the severity of the violation. We cannot provide you the exact information. And yes, the term used for players gaining an unfair advantage over other players by violating the terms of service is cheater.

[dusty heath]

Every sound setting is broken for me.

[cyan citrus]

The only way to seek help for compromised accounts is through the customer service. We cannot help you with that. Please avoid repeating the same question after being answered.

[cyan citrus]

Could you please add more details?

[dusty heath]

The sound setting I have dont change anything, ultra or high. But the problem is

1. I cant hear steps, its just not playing those steps if I am not facing straight the side steps coming from and even then the steps sounds more far away then they actually are

2. If Im not facing to the direction of the shooting, the game aint playing the gunsounds proper direction, so only if I happen to look the side enemy is shooting its heard from correct direction

3. Even if I happen to look to the right direction enemy is shooting, the measurement of how far they would be shooting me is screwed, yesterday I got shot from house maybe 50m away from me and it sounded like guy sprayed me 200m away

It really makes the game not enjoyable

[severe panther]

i lost brain cells reading that

[turbid harness]

What is the benefit of shipping receipts if you order them and when I submit them you reject them which is one of the basic conditions you have in the recovery of the account I set up my account in 2018 and I shipped it from this time and then it is hacked and returned again to another account shipped and hacked

[dusty heath]

sorry that not everybody is fluent in english, but you dont need to say about that cause that doesnt bring any help to anybody in this support channel

[severe panther]

well if your description is hard to read then they might not give you the response they want you to

[turbid harness]

You didn't answer anything.

[severe panther]

they might think youre meaning something else due to the lack of word clarity

[dusty heath]

It should be understandable, my teammate from uk understood it.

[severe panther]

its some-what understandable

but for a problem, youd want the problem to presented as clearly as possible

[indigo creek]

Hello, can I ask for help here?

[severe panther]

yes u can

but im like next in line

[dusty heath]

Bro nobody cares, go flex your language skills elsewhere, this is not channel for that

[severe panther]

im waiting for Jeto to finish

[indigo creek]

My account was hacked, and the thief linked another link and changed the country to a European country, so he did not allow me to link a phone number, knowing that the email is there and there are all evidences of the ownership of the account

[severe panther]

im not a mod

dont give ppl ur login info

simple

🤷‍♂️

[cyan citrus]

Vehicle/footstep sound issues should already have been resolved. High-quality audio changes are not an issue but an intended improvement. If you are still facing any issues, please submit a report of the issue through #old and include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[night cloak]

Not a permanent ban right

[severe panther]

im glad Jeto's problem has been answered. Now i'd like to present my problem

[cyan citrus]

It depends on the severity of the violation. We will not be able to help you any further with this or provide any more information than we already have.

[severe panther]

@cyan citrus question for u regarding Butterfingers x PUBG

[storm flume]

Please contact the customer service for further assistance, @indigo creek. Refer to subpoint 5.4 in #faq for further information.

[dusty heath]

Intended improvement to make 2 sounds setting sounds exactly same? on my ultra and high have no difference at all?

[storm flume]

Please avoid going off-topic, @severe panther. You may have unrelated conversations in #chat.

[cyan citrus]

Please feel free to provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[severe panther]

ok im glad that's over. now i have a serious question for you @cyan citrus

regarding an event

it has to do with the Butterfingers x PUBG collaboration

a few days ago i went to Walmart and bought 6 1.9oz Butterfingers bars and put them on their own receipt

6 bars qualifies for ALL of the 3 rewards (parachute, buggy, outfit)

However, I have not received any email/reply containing any redeemable codes, which is how I activate them in-game

The receipt is 100% real (i wouldnt spend time faking a receipt for a very small thing) and it's been a couple days now

I followed all of the rules and submitted my correct email

@cyan citrus

[ebon yew]

is any mode coming for erangel recall etc or no ? BUPG

[void rivet]

7 days probably (for illegal teaming)

[ebon yew]

@cyan citrus

[severe panther]

check the official PUBG Mobile event calendar

[ebon yew]

where

[severe panther]

either in-game or on their website

[ebon yew]

okey Thank u man

[severe panther]

youre welcome

[proven crescent]

These missions are bugged

They don’t complete no matter how many times I do it

[cyan citrus]

You should be able to complete them at Helle location now, @proven crescent.

[severe panther]

logic would tell you that since I have asked a question first, I should be answered first @cyan citrus

and you've yet to respond to it

[cyan citrus]

I'm not familiar with that event, @severe panther.

[severe panther]

so Moderators here arent required to provide support for events within PUBG Mobile?

thats what youre telling me

[sharp geyser]

Nice game support 😑

[errant pagoda]

I wrote to support yesterday, but there is no response. How much longer to wait?

[tall escarp]

just dont get ban

[severe panther]

dont do stuff to get banned in the first place

[errant pagoda]

I didn't write about the ban. I have another problem

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[autumn glade]

When new season start !

[tiny rampart]

The new season starts tomorrow?

Also anyone know what the rank gap is

[autumn glade]

18 or 22 ?

[severe panther]

18

[tiny rampart]

I know it ends today

[severe panther]

check in-game

[tiny rampart]

I just got Pubg idk if it starts as soon as it ends

Game said 18

[junior birch]

On May 19th.

Please use #pubg-mobile or #chat for conversations, @severe panther and @tiny rampart.

[severe panther]

season ends 18th, starts 19th

[autumn glade]

Not tomorrow !

[sharp geyser]

Almost 10 days from when i send the first message. If you know how i can end the conversation to start a new one

[tiny rampart]

Anyone know what the teir gap is for playing ranked?

[autumn glade]

in Thursday ? 4AM ? @junior birch

[junior birch]

Could you please elaborate?

Please refer to sub-point 5.5 in #faq for further information, @sharp geyser.

[tiny rampart]

You can play ranked games only with people within so many tiers from you

[severe panther]

tier restrictions will be relaxed during the event to allow players to team up from bronze-platinum and gold-conqueror

[autumn glade]

When New mode and new anticheat start ??

[severe panther]

this information from the in-game page

[autumn glade]

@junior birch

[junior birch]

UTC+0.

[junior birch]

The new collaboration themed mode will be available on May 19th.

[severe panther]

@junior birch a few days ago i went to Walmart and bought 6 1.9oz Butterfingers bars and put them on their own receipt
6 bars qualifies for ALL of the 3 rewards (parachute, buggy, outfit)
However, I have not received any email/reply containing any redeemable codes, which is how I activate them in-game
The receipt is 100% real (i wouldnt spend time faking a receipt for a very small thing) and it's been a couple days now
I followed all of the rules and submitted my correct email

any suggestions/ideas?

[tiny rampart]

Can anyone tell me what the ranked gap is?

[severe panther]

tier restrictions will be relaxed during the event to allow players to team up from bronze-platinum and gold-conqueror
@tiny rampart

[tiny rampart]

Not sure what the event is, what about not during the event

[autumn glade]

@junior birch when they will change Counqeror Frame ?😣

[tiny rampart]

Actually when is the event

[severe panther]

the Safeguard carefree battle event is from april 29th until may 18th

[sharp geyser]

It s the first time for me when an support takes more than 5 days but i ll wait

[junior birch]

No information in this regard. You may share your feedback regarding this in #old.

[severe panther]

@junior birch can you please answer my support problem/question before answering ones posted after it?

if you need me to re-post it, then i will

[autumn glade]

@junior birch okay . So i have a problem to unlink phone number i contact with support in Game but they couldn't help me , can any one here in discord help me ?

[tiny rampart]

Thanks, that’s a while lol

[severe panther]

it ends in a few days actually

[junior birch]

Please provide an image of the issue you are facing, @autumn glade.

[sharp geyser]

@junior birch there is no possibility to end that support if no one is answering?

[autumn glade]

Here or in DM 😅

[junior birch]

Unfortunately not.

[junior birch]

Here.

[severe panther]

@junior birch a few days ago i went to Walmart and bought 6 1.9oz Butterfingers bars and put them on their own receipt
6 bars qualifies for ALL of the 3 rewards (parachute, buggy, outfit)
However, I have not received any email/reply containing any redeemable codes, which is how I activate them in-game
The receipt is 100% real (i wouldnt spend time faking a receipt for a very small thing) and it's been a couple days now
I followed all of the rules and submitted my correct email

any suggestions/answers?

[junior birch]

I'm not familiar with that event, @severe panther.

[severe panther]

bruh

[meager pumice]

Where i can find emergency pickup?

@junior birch

[severe panther]

yall mods arent up to game with the game u moderate

LOL

[junior birch]

In Erangel and Miramar.

[meager pumice]

Random spawn or drops?

[autumn glade]

I try the same answers to unlink phone and email but it rejected why !

[junior birch]

Spawns anywhere, @meager pumice.

[autumn glade]

@junior birch

[meager pumice]

Ty

[junior birch]

You are welcome!

[autumn glade]

@junior birch saif in game i answer all questions and unlink Facebook correctly and after 4 days i go to unlink phone or email in the same answers but it rejected why ?

@junior birch what should i do ?

I have purchase receipt from jan

[fathom venture]

Same problem to me

And now the hacker did a claim in his own

[warm forge]

hi, I want to complain about a player who shouts obscenities, where can I do it?

[celest shadow]

You can use the report feature in the game.

[warm forge]

Wow

[tiny rampart]

Bruh I had my months wrong lol

Any idea what it usually is

[tiny rampart]

For the ranked gap

[steady thistle]

hello, an official said to share the channel link, but I can't write to the channel, how can I reach it?

@lime juniper

[versed hedge]

Id .5708781352
Name . 4t7 queen
My account is frozen due to emulator which is not up to date so plz i request u unban my account i will be thankful to u

[polar marsh]

Please refer to the private message from @polar marsh for further information, @versed hedge.

[serene marsh]

My account was stolen by the person to be bought and their ties were deleted I want to get my account back Can you help?
User ID:5352755492 Device I am logged into:Samsung galaxy M31 Network: Vodafone Country:Turkey

[night cloak]

Hi, i need your Help !
I am the owner of the account number 5200250605.
I cannot acces my account since 13/05/2022
It is a high possibility that my account has been stolen.
Whitout my permission they have added a phone number to my account and my email is password has been changed.
I ussually sighned into my account trough my Twitter or Apple ID, the receipts of the uc’s the i have bought for my account are available.
Usually the devices that i used to sign into my account were Nubia and Apple.
Roughly about one month ago I have requested it to be deleted but it constantly refused my request.
Please could you reset my email and phone number as soon as possible so i could gain access to my account.
I have invested a large ammount of money to my account. And i do not want it to go to waste.
I have presented all rhe evidence that i have.
Hoping to hear from you soon.
Thank you.

[storm flume]

Please contact the customer service for further assistance, @night cloak @serene marsh. Refer to subpoint 5.4 in #faq for further information.

[whole perch]

Hello

Some time Ago I went to Germany For Two months And I Changed My Region There  Now I am In Pakistan I want To change My Country/Region  Please Change My Region To Pakistan Because I am Living In Pakistan There is no Region Option In My account  i Have Also Attached Some Screen Shot U can Check It So please Change My Region/Country Into Pakistan

My Character ID  :- 5391686007

[low talon]

How can I contact the administration who will help in account recovery?

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

[storm flume]

Please contact the customer service for further assistance, @low talon. Refer to subpoint 5.4 in #faq for further information.

[final oracle]

What is this timer icons 😑
They came suddenly and Didn't go 2 days passed

[low talon]

How can I contact the administration who will help in account recovery?customer service
does not answer for a very long time

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[whole perch]

Hello

Some time Ago I went to Germany For Two months And I Changed My Region There  Now I am In Pakistan I want To change My Country/Region  Please Change My Region To Pakistan Because I am Living In Pakistan There is no Region Option In My account  i Have Also Attached Some Screen Shot U can Check It So please Change My Region/Country Into Pakistan

My Character ID  :- 5391686007

[low talon]

okey.how long does customer support respond?

[cyan citrus]

What is the device you are using and what is your country? Also, from where you downloaded the game?

[whole perch]

So How Much Time We need More To Change Region/Country Please Can U Guide me It will be possible i future In some months🥺

[junior birch]

Please refer to sub-point 5.5 in #faq for further information, @low talon.

[storm flume]

Please contact the customer service for further assistance, @whole perch. Refer to subpoint 5.4 in #faq for further information.

[low talon]

@junior birchOkey,thanks.Just my english is bad

[junior birch]

You are welcome!

[quasi anchor]

hi can somone tell me what time pubg new season start in?

[severe panther]

this season ends the 18th

new one starts the 19th

[quasi anchor]

i know i need time?

what time dose it start?

[severe panther]

idk 😶

saif knows

[junior birch]

May 19th (UTC+0), @quasi anchor.

[final oracle]

redmi was playing suddenly it came

[quasi anchor]

i dont get it ?

sorry what is utc+0

[severe panther]

Coordinated Universal Time

Universal time coordinated

[quasi anchor]

well i want CET sorry

[cyan citrus]

What is your country and from where you downloaded the game?

[severe panther]

google CET to UTC transition

for the exact time

[final oracle]

playstore and bangladesh

[quasi anchor]

got it thank you very much

[severe panther]

youre welcome

[quasi anchor]

i am so great full of your helps thank you hope will see you again !! bye have a great day good night

[cyan citrus]

Please change your DNS settings by referring to #faq sub point 4.3. If the issue persists, submit a report of the issue through #old in compliance with the channel's pinned instructions.

[night cloak]

Going into a match keeps loading until i get kicked to main screen to the rejoin screen

[potent elk]

Does war still have miramar and sanhok as playable maps? Cuz it says that in the description but I have played like a thousand games of war and haven't gotten into sanhok once

[cyan citrus]

Please mention the device you are using and your country.

[tiny rampart]

Okay I actually need help this is the second time this has happened since I installed the game

Now I’m muted for 3 days wtf

Is saying “Eu ranked english im not a bot” muteable? I need clarification.

[cyan citrus]

The reason is clearly mentioned in your screenshot, @tiny rampart. Should you require further assistance with this, please reach out to the customer service in-game.

[tiny rampart]

I haven’t been spreading information on anything?

I’ve just been trying to look for a group :/

In the teammate recruit English Channel

[cyan citrus]

Not something we can help with, @tiny rampart. As mentioned earlier, feel free to contact the customer service for further assistance.

[dapper plaza]

Umm

[tiny rampart]

Where can I get in touch with them?

[dapper plaza]

Why its not loading?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @tiny rampart.

[cyan citrus]

I don't understand your issue from the screenshot. Could you make a video recording instead?

[dapper plaza]

Kk

[earnest bay]

Can someone tell me if payload is over coming back

Ever

[cyan citrus]

No information regarding that, @earnest bay. Please feel free to provide your feedback about the game through #old.

[dapper plaza]

Quendi i recorded the video but i cant send can i call you and share screen?

@cyan citrus

If you dont mind

[cyan citrus]

Why you can't send, @dapper plaza?

[dapper plaza]

Idk

It keeps showing old photos

Everything but there is not any video

[earnest bay]

Thank u

[dapper plaza]

Pubg wont save the video i guess

Because i recorded 2 times

[cyan citrus]

You may upload it to YouTube and share the link instead, @dapper plaza.

[dapper plaza]

And none saved

[cyan citrus]

You are welcome!

[dapper plaza]

Its not in gallery tho

It wont save in gallery

Even if i record

Only screen shot works

I can call you but u dont need to turn on mic

[potent elk]

@cyan citrus

[dapper plaza]

No it does not

[cyan citrus]

I will not understand your issue if you do not provide enough details, @dapper plaza. There is no need for call, add more details about the issue and when exactly you are facing. Your screenshot just shows a black screen.

[dapper plaza]

Wait

@cyan citrus

I dowloanded pubg kr to test it if i would have same problem and kt does

[cyan citrus]

Is that global version of the game?

[dapper plaza]

Yes

I deleted the kr

Because it had same problem

[vagrant tulip]

Did you login earlier with a banned account?

[dapper plaza]

Me?

Its not banned account

[vagrant tulip]

Yes

[tiny rampart]

Couldn’t get in touch with a real person through customer service. The bot automatically closed my customer support chat. Lol

[dapper plaza]

I never log in in a other accs i only play on my own

[vagrant tulip]

Did you try routine fix ?

[dapper plaza]

Wont show

[vagrant tulip]

Customer support?

[dapper plaza]

I am not that fast to click...

Anyways come dm

[night cloak]

Iphone 8+ america

[cyan citrus]

To start with, please do a routine repair of the game from login menu and reset your device network settings, @night cloak. You can reset your network settings through device Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and see if it will make any difference.

[night cloak]

I just did both and it still is stuck on loading until i get kicked back to main menu

[cyan citrus]

For how long have you been facing this issue, @night cloak?

[night cloak]

It began yesterday i went into matches fine before

[cyan citrus]

Does it only happen in certain game mode, @night cloak?

[night cloak]

I thought it only happens in tdm but it happens every single gamemode

It just makes me load until it kicks me then i click enter the match again and thats when it fully loads

[cyan citrus]

Got it! Thank you, @night cloak. Please submit a report of the issue through #old and include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[night cloak]

Will do

[inland tundra]

Hello, I have an account. Someone was able to access it and link the Twitter account to it, but I linked the account to an email and a phone number, and the Twitter account remains with the thief, and I cannot cancel the link until when I register for 15-30 days.

And I can't go in all these days because I don't have time for you

what should I do

[cyan citrus]

Do you have an option to enable secondary verification in your basic settings of the game, @inland tundra?

[inland tundra]

Yes and I did

[cyan citrus]

If you have enabled secondary verification, then logout from all the devices through your in-game basic settings and the unauthorized user should not be able to log into the account again, @inland tundra. After that, you can remove the unauthorized Twitter account.

[inland tundra]

How do I log out of all devices?

Can you record a video of this?

[cyan citrus]

Tap on Log out and select ''Log out of all devices'' before selecting OK, @inland tundra. Tap on OK and all the devices will be logged out from that account.

[inland tundra]

Well, just take a moment to do this

I did what you told me Is my account secure now?

[cyan citrus]

It should be. Now remove the unauthorized Twitter account. Should you require further assistance with this, please reach out to the customer service in-game, @inland tundra.

[inland tundra]

Now I cannot unlink the Twitter account because I did not register long enough, but I will register long enough to unlink the account

Thank you very much

[cyan citrus]

You are most welcome, @inland tundra! As long as you have secondary verification enabled, your account should be secured.

[kindred kestrel]

#help

[cyan citrus]

How can we help you, @kindred kestrel?

[kindred kestrel]

I can't login to my account

[cyan citrus]

And what is the issue you are facing when trying to log into your account, @kindred kestrel?

[night cloak]

his messaged me his doesnt know english I will translate his deleted gmail

so his cant login email

account name is xCÜNYIRx

[cyan citrus]

When the account was deleted, @night cloak?

[cedar pendant]

Hello all,
I have question regarding recent banned accounts.. lot if my friends got banned and most of them got back their accounts and some of them didn't.. one of them is streamer and he has investet lot money in acc, his ranks and everything is restored but he is still banned.. we wrote emails to in-game suppor and others but only got back that automatic reply every time.. can someone reevaluate his acc and tell him why exactly he got banned, he never used anything illegal, he is streaming also, everyone can see that he is not cheater.. sorry for long msg, but he is desperate and looking for a way to get his acc back.. kind regards..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cedar pendant.

[night cloak]

his brother deleted like turkish time 16:30 like that and his deleted doesnt one acount brother deleted two account

[ivory arrow]

Hl I have an issue with linked Facebook account.. My Facebook account is linked to an old Pubg account that I don't use anymore.. I went to settings in Facebook and I unlinked it.. and I linked it again to my new Pubg account.. but when I try to Login to Pubg with Facebook it logs me in to the old account that I unlinked before.. I've tried the same thing different times but still logs me in to the old one

[cyan citrus]

What is the date when the account was deleted?

[night cloak]

this day deleted account

[cyan citrus]

You can only revoke access of the game through your Facebook account settings. This will not unbind the PUBG MOBILE account linked with your Facebook account. You will be able to log into the same account again by just logging into the game. You can only completely remove your Facebook account through your in-game basic settings if you have two social media accounts linked with the same PUBG MOBILE account and you are logged into the account with a different login method other than Facebook.

[cyan citrus]

If you have recently deleted your Google account, it may be possible to recover it. Please refer to the support article below.

https://support.google.com/accounts/answer/6236295?hl=en.

[ivory arrow]

But Facebook is the only method I use to Login.. I'll link Twitter then Login with it? Then I'll be able to unlink Facebook? And I'll be able to link it to my new account?

[cyan citrus]

Yes, that is correct, @ivory arrow.

[languid gust]

why is the game telling me to update everytime i load it

[dusty quartz]

Support gave me the reason that it was an error, however it tells me that it cannot reimburse me for the uc

[dusty quartz]

Any solution?

[cyan citrus]

Could you please share a video recording of the issue you are facing?

[cyan citrus]

Could you please share a screenshot?

[dusty quartz]

It is in Spanish since it is my mother tongue

[night cloak]

I think I sayed wrong my account doesnt deleted I just I cant logging I was playing on the phone and I his broked and I was quit on the phone I quitted account but I cant logging again

[dusty quartz]

literally says That I should have recorded the moment where it happened and he asked me how I was going to know that this would happen

[night cloak]

I will give my İD:51671558140 can we delete that account email please Like his have glasses on the picture but his doesnt have name

I just want change that account email

[bronze bridge]

Hi

When will the petrol offer be available to charge the Yossi?

[frail quail]

I have question . why the graphics on my Xiaomi 12 pro (ultra detail level) are worse than on another redmi note 11 pro (high graphics)?

[cyan citrus]

Unfortunately, I don't h understand that language. You may refer to the response from the customer service or try to contact them again.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with this.

[cyan citrus]

I don't understand your question. Please rephrase it.

[flat meteor]

Did pubg fixed refinery missions issue?

[night cloak]

how can i reach customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @night cloak.

[empty basalt]

Hi i need some help if i reach top 500 tomorrow for solos asia server can i get conq frame or not!

Why?

[flat meteor]

And I cant even find explore livik event

[digital bloom]

hi guys the next season rank will started after 4h or after one day ?

[night cloak]

@cyan citrus If I give My ID Can You log my account ?

[opaque dock]

The new season along with the new Royale Pass will be available from May 19, 2:00 UTC, @digital bloom.

[opaque dock]

Sharing of account is against the PUBGM ToS.

[night cloak]

Im losted my account and I trying to take account but I cant do so I sayed it sorry.

[wanton moon]

@celest shadow

I logged in my account via discord but it disappeared now

I can't login via discord?

[floral spindle]

season ends in 3 hours 15 mins or 27 hours 15 mins

[frail quail]

I have question . why the graphics on my Xiaomi 12 pro (ultra detail level) are worse than on another redmi note 11 pro (high graphics)?

[opaque dock]

The new season along with the new Royale Pass will be available from May 19, 2:00 UTC, @floral spindle.

[floral spindle]

Thank you. but thats not what I asked, asking for time left in season

[empty basalt]

Hi, i have one question currently i am not in the top 500 in solos asia but tomorrow i should be, is there a chance i can get the conquere frame, please say and explain how.

[midnight zenith]

Hi After Update 2.0 I cant Find 3D touch Sensitive in game

[junior birch]

Yes, you must land on Helle.

[junior birch]

You may share your feedback regarding this in #old.

[empty basalt]

Hello?

[solid hawk]

Please move the “report” button for all chat. “All” used to be all the way to the left, and now it’s second from left. I’ve “reported” more teammates in the last few days than ever (All accidentally of course)

[midnight zenith]

Okey

[junior birch]

After you reach top 500.

[empty basalt]

So does the game show you as conquere at top 500?

[junior birch]

You may share your feedback regarding this in #old.

[empty basalt]

And i can get frame

I swear it refreshes every day??

[junior birch]

Yes.

[dusty quartz]

thanks friend however I doubt finding a positive answer to that since it says "I understand the error however I need proof of the moment of the Bug"

[empty basalt]

You just lied to me

You said after top 500, but tomorrow it will not refresh again meaning i cant get the frame.

[royal sedge]

Why does the flamewraith set fire glow don't work on emulator with HD settings?

[junior birch]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @royal sedge.

▫️ https://www.gameloop.com/

[junior birch]

The rankings are calculated every day around 00:00 UTC and the top 500 players from each server will be promoted to Conqueror tier, starting from 00:20 UTC, @empty basalt.

[frail quail]

I have question . why the graphics on my Xiaomi 12 pro (ultra detail level) are worse than on another redmi note 11 pro (high graphics)?

[royal sedge]

nice way of ignoring the question to avoid helping.😒 thanks anyway.

[empty basalt]

Okay so i will not be able to get the conquere frame confirmation? As i am not top 500 only 100 @junior birch

What can i get then if i reach top 500 tomorrow?

[junior birch]

You will be able to get the Conqueror avatar frame after playing 5 matches in the Conqueror tier.

[frail quail]

@junior birch can i get answer?

[floral spindle]

Can someone pls answer if there is one full day left or hours left to rank in season C2S5 ?

[empty basalt]

Answer yes or no?

[junior birch]

The new season will be available on May 19th (UTC +0), @floral spindle.

[floral spindle]

Thank you, that is not what I asked. Is there 3 hours left to rank or 27 hours ?

[junior birch]

A day.

[floral spindle]

Thank you.

[junior birch]

You are welcome!

[frail quail]

Hello support, can you answer please

[flat meteor]

Ok landed at Helle but event is not showing anymore. This update is so trash

[frail quail]

@junior birch are you just ignored?

[covert remnant]

@frail quail Aloha! How can I help you?

[frail quail]

@covert remnant I have question . why the graphics on my Xiaomi 12 pro (ultra detail level) are worse than on another redmi note 11 pro (high graphics)?

[covert remnant]

The first device might be a new device (non-optimised).

[frail quail]

Just wait update?

[covert remnant]

Some of the new devices will be optimised each new update.

[frail quail]

Good job, thanks.👍

[nimble holly]

Hello how can I sign up for the livik community cup

[dense forge]

Hi what is the angel attack under team up

[half yarrow]

When will be started pmco group stage? Western Europe guys

[velvet swallow]

Its a reference to the ongoing collab with neon evangelion. The first episode is titled angel attack, there’s also a song from the anime called Angel attack. The logo is the same in the anime too.

[dense forge]

But what does it do😂

Because i saw someone on my friends list with that on....but he wasnt my friend

[velvet swallow]

Fr?

That’s funny

[dense forge]

👀

[velvet swallow]

The anime is about these so called angels that randomly appear and attack humans

[dense forge]

Yes

[velvet swallow]

Could be a funny play on that

[dense forge]

Maybe this was a random guy that fell down into my friend list

😂

[velvet swallow]

Potentially

[dense forge]

Wow

😂😂

[covert remnant]

More information in https://aftershockmediagroup.com/tournament/2022-livik-community-cup/.

[covert remnant]

Please join the PUBG MOBILE ESPORTS Discord server (https://discord.gg/esportspubgm) for assistance related to PMCO.

[dusty quartz]

They haven't given me an answer, I'm sure they won't continue to answer me, I think the case is null and void

[hushed mist]

Can some1 tell me when is the rank reset

[surreal jungle]

Yo, i reached Ace Master and tilted to Ace, will i get the ace master rewards?

[junior birch]

Yes.

[junior birch]

Could you please elaborate?

[surreal jungle]

Tysm!

[pseudo copper]

Hi, I am facing some issues with my PUBGM id. Today I reset my phone and then tried to login my pubg account but it leads me to enter the 2FA code which will be sent to my phone number but, I can't get the get the code. I tried to Contact PUBG mobile support team but failed 😭😭

[junior birch]

You are welcome!

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[pseudo copper]

Saif, It's almost 16 hours passed now. Actually I closed the Email verification and Open the phone number verification from my account.. This is the first time ever, actually whenever the status code show SUCCESS I'll get the text but this time it's showing diff error please look into the pic

Too many actions taken too quickly

[unreal python]

My account has banned for 10 years without reason !!! I need my account plz ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unreal python.

[pseudo copper]

Does it works after 5am PKST? Because Every morning, the server will be reset in 5am Pakistan Time.

[rigid jasper]

@polar marsh ultra sound work in high options sounds please fix pubg

[balmy siren]

How can i get Roles?

[hushed mist]

Like the exact Time in europe for the reset

Pls

[pseudo copper]

At 2am CET 18 May

[hushed mist]

Ok ok ty

[pseudo copper]

My pleasure:)

[pseudo copper]

And New season will start on 18 May 4am CET

[hushed mist]

Wait eut

New rp pass is in 1 h 10

And new season in 4h?

@pseudo copper

[pseudo copper]

No there's the difference of about 2 hours, what time is it there right now?

[hushed mist]

00h51

Ma

Am

Past midnight

[pseudo copper]

So, in simple words current season will end at 2am and new season will start on 4am

[stoic loom]

‎Hello can you help me my account has been hacked ، 💔

[hexed steppe]

greetings, I accidentally changed the server and how do I return to the pubg mobile, from East Korea to Europe?

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You can change your server after the cooldown period. In the future, please be careful.

[hexed steppe]

And if I can't wait?

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information.

[celest shadow]

High-quality audio changes are not an issue but an intended improvement.

[hushed mist]

Ah i c ty bro

[celest shadow]

You will have to wait for the cooldown as you cannot change your server at will.

[stoic loom]

Service did not help me and closed the conversation😭😭

[celest shadow]

If you still have access to your PUBG MOBILE account, you should contact the in-game customer service. If you do not, please contact the customer service of your social media account to recover it.

[stoic loom]

The hacker linked the phone number and did a secondary verification so that I could not access the account

[sweet mango]

https://youtu.be/n73pBz2oEFc

why this player cheater no ban watch video

[sonic bear]

What time does the group purchase perk end? Only says 5/18

[rustic ore]

I am getting this message "The feature is still under beta testing, and you have not been invited to try it out." For entering metro is this a ban?

[past island]

Yea

;/

[edgy willow]

Hi, after the new update my game is stacking while I move my character right to left, left to right in 1080P(Global Version). It was good in previous version of PUBG. I checked the VN version of PUBG there has no stacking issue in 1080P. Please check the video.

I was Playing in (1080p), Screen Resolution (1600x900)

PC Requirements -
CPU - Core i7 8700, 3.20 GHz
RAM - 16GB
GPU - NO

Video - https://youtu.be/KtItDKuNsrs

[nocturne hare]

Ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nocturne hare.

[sly comet]

u said it was a bug a few days ago.. how is it an improvement the audio sound so bad now..

[compact oar]

Please contact customer service in-game for further assistance.

[fast root]

Not sure if it's a ban or if they let other people in to play it. Hopefully they will respond soon.

[compact oar]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK.

[compact oar]

Please refer to the pinned messages of this channel for further information.

[compact oar]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

▫️ https://www.gameloop.com/

[night cloak]

Ok

[lethal seal]

Sir,
I am a player of BGMI .I am here for your kind information that I have some problem in the game site that

1. On 20th April the RP M10 was came and I am playing that whole day without any problem ..and on the same evening a small update was also came which is of approximately about 5 - 6 MB and I updated the game then the problem strated
2. The problem was I can't enter to the game and the screen showed connection lost to server.
3. After that I cleared all data from mobile and downloaded the game but the problem still going on..
4. On the another day i.e.21 april I uninstalled the game and install it 2times which is consumed 8GB data but still the problem didn't solved.
5. My phone has 4mb/s download speed in the In game but the game was not working.
6. To solve this I used wifi and VPN then the game was worked clearly..
7. But I haven't any wifi connection for a longer time.
8. And with my phone data the game was showing the same problem and didn't connect to the server.
   10.I have complained for this problem and they said to check the network speed and memory but I have a good network speed and 2GB RAM out of 4 GB RAM and 96GB ROM out of 126GB ROM free but still the problem continues.
9. To inform you about the problem clearly I have attached the some picture and video.. please look after that sir and please help me sir to come out from the problem please sir kindly help me..and please sir solve the problem please

[covert remnant]

Unfortunately, this support is only for PUBG MOBILE.

[lethal seal]

The parents company of both game are same

[covert remnant]

@lethal seal This is the Tencent server. You will need to contact BATTLEGROUNDS MOBILE INDIA support.

[river granite]

I did everything to try to get a reason why I got banned from metro royale. So many of my friends got banned for no reason and I am still banned from it

[grizzled nacelle]

Good evening,
I have a big issue with my access to Metro Royale. See the screen shot below :

[compact oar]

Please refer to the pinned messages of this channel for further information. @grizzled nacelle @river granite

[lapis shell]

Guys someone kicked me out of my account with my twitter what do I do....

[feral forge]

It seems like your Twitter account has been compromised by an unauthorized person. Please secure your linked login methods by changing password or enabling 2FA. You may also contact the respective social media support in question for further assistance in this regard to recover it.

[grizzled nacelle]

I don’t understand your answer. Could you provide more information ?

[river granite]

Bro I have the same issue you’re having

[compact oar]

Please refer to this picture @grizzled nacelle @river granite.

[grizzled nacelle]

There are many players encountering this issue but, at that time, we are still expecting for answers from Tencent.

[lapis shell]

My twitter is useless now it got unlinked

How did my twitter get unlinked without me being notified on twitter

Can i get any help at this point?

[compact oar]

Please contact customer service in-game for further assistance.

[lapis shell]

I did, its no ise

Is that legit?

[feral forge]

This is a scam. Please do not fall for it and also report the user to Discord.

[lapis shell]

Really looked legit jeez

Get him off the server

[feral forge]

Please keep in mind that only the in-game customer service can assist players with account related issues.

[feral forge]

The user is not in this server.

[feral forge]

Do you still have access to your Twitter account? And do you have a second login method linked to your game account?

[lapis shell]

I do ,i tried login in then it went to a new account i was lost for words i always had ,2fa method on

[compact oar]

A delayed response from customer service can be expected due to enormous number of requests every day.

[feral forge]

It takes 7 days for the unlink process to be completed. When did this happen?

[lapis shell]

I don't know, i have been away for a little while studying for exams and now i tried login to the account only to find out it got unlinked

Been away for more than 7 days definitely

[feral forge]

And do you have another login method linked to your game account?

[lapis shell]

For context i got the account off someone who quit and he had the email still linked though i guess that's how it got compromised

Idk why i tried unlinking emails earlier before all of this but was told it wasn't possible

[jovial garnet]

I am unable to enter metro royale so I came looking for help

This is what it tell me

[feral forge]

Yes, unlinking e-mail address is not possible at the moment. But also, trading/sharing or gifting account is against the terms of service of PUBG MOBILE. If any player wants to play the game, they should create their own account.

Please refer to the pinned message of this channel, @jovial garnet.

[jovial garnet]

What

[severe panther]

@jovial garnet

the thing to the right of it

[jovial garnet]

What do I do

[severe panther]

click it

she said view the pinned messages

[lapis shell]

It is?? Wow okay what's the penalty for that?

[jovial garnet]

Okay o did

I did

All my freind splaying

Playing

[feral forge]

You may refer to this pinned message, @jovial garnet:

#questions message

[jovial garnet]

What do you mean

Hello

[lapis shell]

There's no way to report it?

[jovial garnet]

Ok I guess I’ll just wait

Btw I didn’t cheat or anything

It’s becuase I have my inventory away

Gave

[lapis shell]

@compact oar i would like to report a violation of the terns of service of pubg mobile how can i do that?

[feral forge]

Unfortunately, the customer service will not be able to assist you since trading account is against the terms of service. Also, it is players own responsibility to keep their account safe, you may create a new account to play the game instead.

[feral forge]

What platform is it?

[unreal hull]

Hey, can we still push rank for c2s5 as of today ?

[novel harbor]

why does metro royale say " the feature is still in beta testing you have not been invited" all my friends are playing it

[lapis shell]

Okay, but then it us clearly a violation if the terms of services as you stated earlier, are you saying you are going to overlook the violation??

[lapis shell]

I don't understand your question?

[severe panther]

@lapis shell you arent supposed to use someone elses account

doesnt matter if they still play or not

that violates pubg TOS

[feral forge]

You may refer to this pinned message, @jovial garnet:

#questions message

[severe panther]

@feral forge Hi 😃

[feral forge]

What is the platform that you want to report?

[lapis shell]

Uhm idk what you're asking but I'd like to report the account that evidently violated the terms of services of pubg mobile by trading with me, you can verify and confirm the various changes in twitter addresses over the last few months

[lapis shell]

Okay thank you, so you agree it is a violation of the terms of services right??

[severe panther]

you literally traded accounts with him which means you participated in the illegal activity

[lapis shell]

No, pay attention he gave me his account and i gave him money so who traded ? To be fair we both participated in the illegal activity then the account should face the consequence or are you saying there's no consequence for such violation??

[severe panther]

you paid money for someones account. that violates TOS

[lapis shell]

He collected money for his account, that violates TOS

[severe panther]

you both broke the rules

u both should be punished

[lapis shell]

Glad you get it now, so yeah i was punished by losing my money but he still git the money and the account you don't think he should be punished too?

[severe panther]

seems like he scammed you

learn from your mistakes

[feral forge]

Trading, which means including buying and selling accounts are both against the terms of service.

[severe panther]

yes

[severe panther]

@lapis shell obviously he should be punished but in order to do so, youd need to provide evidence

[lapis shell]

Are you an admin?

[feral forge]

Yes.

[lapis shell]

Exactly nadia so how do we proceed?? Since it clearly violates the TOS

I have the id

[severe panther]

no

im not an admin but ive been with pubg since s2 so ik my way around regarding gameplay AND the rules/support community

[lapis shell]

Doesn't matter right now lady , what happens now that a violation of TOS has occurred??

[feral forge]

You may try contacting the in-game customer service, @lapis shell.

[severe panther]

yep. not much they can do here

[lapis shell]

I believe I'm texting a real human right now but you want me to go text a bot online to report a violation?

[severe panther]

except guide u where to go

@lapis shell we dont have access to banning/punishing people within PUBG MOBILE

[lapis shell]

Y'all could have said that broo whatt@#!

[severe panther]

@feral forge can u fix that auto-dm BS 😭

[feral forge]

This is a matter that only the in-game customer service can assist you, we volunteers here providing community support for PUBG MOBILE are unable to assist players with account related issues here on Discord.

[severe panther]

#questions message

[floral spindle]

my buddy just got chat banned for 8 hours for singing "I will always love you" in the plane..
FN REALLY?

he didnt utter a single cuss word

[flat meteor]

Bruh wtf is this now? When is the new RP coming out?

[idle ferry]

when season?

[west pivot]

As the image says the last date is 18th that's today so the new rp + new season comes tomorrow that's 19th

[severe panther]

yep

please be patient @flat meteor @idle ferry. it will start at a certain time. no one has an advantage

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty glade.

[idle ferry]

yes im i want to push my account to conqueror but when season come

[limber kiln]

When are yall going to fix this game? First of all delays and shots not registering are still happening. 2nd who thought that the new team killfeed was cool? It also have delays. After knocking a player it dont even show it was knock like it use to. My team and I are playing PMCO currently and there are times where every players lags all at the same time. MY POINT IS LISTEN TO YOUR PLAYERS AND FIX THE GAME. STOP ADDING NEW THINGS EVERY GOTDANG UPDATE WHEN YALL CANT EVEN FIX THESE BUGS

[brazen cradle]

I understand the frustration. Thank you for your feedback. Could you please be kind enough to leave this on #old - #973855356381978635 , would appreciate it. All the best for your PMCO matches.

[limber kiln]

Sorry im not trying to disrespect yall or anything its just annoying when it happens every game

[severe panther]

yes the new knock and kill delays absolutely suck

pls fix

[brazen cradle]

I understand buddy. None taken. Help us give you a better gaming experience with your feedbacks. The better your feedbacks are ,the faster and more improvised the updates and patches will be. 👍

[limber kiln]

Thank you

[brazen cradle]

Could you leave your feedback in #973855356381978635 ? I'd really appreciate it.

[brazen cradle]

You are welcome.

[severe panther]

@brazen cradle could you use the correct punctuation when asking a question?

😉

[brazen cradle]

@severe panther Anything else I can help you with today ?

[severe panther]

yes

a few days ago i went to Walmart and bought 6 1.9oz Butterfingers bars and put them on their own receipt
6 bars qualifies for ALL of the 3 rewards (parachute, buggy, outfit)
However, I have not received any email/reply containing any redeemable codes, which is how I activate them in-game
The receipt is 100% real (i wouldnt spend time faking a receipt for a very small thing) and it's been a couple days now
I followed all of the rules and submitted my correct email

any suggestions/answers?

@brazen cradle

[brazen cradle]

I believe the in game rewards were limited. First come first serve basis. There is a chance all the gifts were redeemed, by the time you tried to redeem. I will double check this. Be back in a jiffy.

[severe panther]

Thanks!

[final pewter]

@feral forge @brazen cradle
When will the new character Emilia Pubg mobile come?

[brazen cradle]

I hope this will be of help to you. https://gamewithbutterfinger.com/en-us/Rules

[brazen cradle]

Please have an eye in #news for in game announcements.

[severe panther]

I've already read it word for word

and i followed the steps

[brazen cradle]

You have ? So you already read the part that says " Offer Items are subject to
availability and only available while supplies last. No more than the stated number of Offer Items are
available in the Offer. " They have even given the numbers for them.

[severe panther]

the event started like 5 days ago and it goes on for like 3 months so why would they run out of supply not even a week in?

doesnt make sense for it to last 3 months

[digital lion]

Why am i still unable to play metro ?

[night cloak]

Hello
My nick is SyrEdex
5241385086
Europe Server
I have issue with join metro royale
More then 3 weeks it write the feature is stil under beta testing,and you have not been invited to try it out.When do You fix it?

[brazen cradle]

The numbers stated there isn't a lot actually, few thousands. I wont be surprised if it ran out already. This could be simple miscalculation of the enormity of the fanbase of the game.

[digital lion]

I have same issue

[night cloak]

This problem have lot of players

[elfin bramble]

Hi my account was stolen today when i try to log in the game logins me as a guest !!!!

I have that account since season 2 on 2018

[brazen cradle]

Check pinned messages regarding this issue.

[brazen cradle]

Check pinned messages regarding this issue.

[digital lion]

I see i just dont understand why do i have to play on another acc, when this is my main and i want to play it here

[brazen cradle]

That message also has an answer for that.

[brazen cradle]

Kindly contact in game support for this.

Anything I can help you with ? If not ,kindly keep this channel free for purposes intended. Thank you.

Unfortunately ,I am not equipped to know that information.

[digital lion]

I havent found the answer for that, can you copy that ? Cause i am not gonna play metro until i have acess through my main account and this is the 2nd season i got no acess. I was patient but thats enough

[elfin bramble]

Useless

My account have 2 way verification and they stole it

I need to talk to some who can do something about this

[brazen cradle]

Unfortunately they are the only ones that can help as this is a community discord support. We dont have access or tools to deal with the account related issues.

[brazen cradle]

There is no other way except wait for your chance to play metro.

[digital lion]

Yes i see, you lose players interest and hype for the mode with this. Just sayin. Thanks for the response anyway.

[brazen cradle]

You are welcome.

[sharp lodge]

@brazen cradle Hey there,

I'm a youtuber of bgmi and pubg mobile and i had a doubt can you please clear this , as you now tencent team is giving strikes to many channels and the Channels are being terminated

So I had to ask you that will I get strike if I make video on ( Bgmi/pubg lag fix ? ) Aur something related to this ....

Please reply because one strike can destroy whole hard work and efforts

[brazen cradle]

Kindly head over to #copyright , that will be the right channel to proceed with concerns and queries related to your YouTube channel.

[sharp lodge]

@brazen cradle i dropped a msg in community also but no-one replied that's why i asked you 🙏

[brazen cradle]

I understand. Please wait for a response.

[sharp lodge]

@brazen cradle ok thanks for your concern

[brazen cradle]

You are welcome

[desert solar]

Hello @brazen cradle is metro having a lagging issue for NA

I have to keep closing the app and re enter match

[brazen cradle]

We don't have anybody report about this lately. Could you elaborate ?

[brazen cradle]

To fix the lag ?

[desert solar]

It loads to go into the map and I basically have to close the app to be able to join the match

Yeah otherwise it stays loading

[brazen cradle]

I understand, You have been facing that only from today ?

[desert solar]

Just now and only with metro

[brazen cradle]

Tried repairing the game ?

[desert solar]

Let me try that

[brazen cradle]

Please do, Usually fixes small issues.

[desert solar]

Nothing

[brazen cradle]

wow, that was fast.

[desert solar]

It stays like this to even spectate

[cyan nebula]

Does anyone know what to do when metro Royale won't open I'm on mobile whenever I press on metro Royale It says it's still under beta testing but all of my mates can play does anyone know

[brazen cradle]

Did you try Please check pinned messages.

[desert solar]

I have to close the app and when it comes back up it will ask me to re enter match

[cyan nebula]

I'm on my phone atm idk how to find them sorry how do u

[brazen cradle]

#questions message

[brazen cradle]

I have sent the link to the pinned message. Just click on it.

[brazen cradle]

Device ?

[desert solar]

Iphone12 pro

Wait actually I play on my iPad Pro

[cyan nebula]

Thanks for that

[weak pike]

Hello blizt do you know if the link acc can be replaced with other acc in pubgm don't know no worries

[desert solar]

My account had the same issue last season

[cyan nebula]

Yeh ik it's so annoying

[desert solar]

I read a few links that this was caused by ilegal trading between account or emulator

[brazen cradle]

Once a social media is used to create an account you cannot use it for another account.

[weak pike]

Suppose i have linked acc named (11111) with fb so can i change it instead of fb put other social or new fb acc ? To the (11111) acc ?

[brazen cradle]

You can link a different social media (for eg. Twitter) at will ,if you have a free slot

[weak pike]

Okay but i cannot remove the primary social acc from it

[desert solar]

You can also go into your FB and remove it from the games! Unlink your pubg

[weak pike]

What if it deletes the pubgm acc 😂

[brazen cradle]

You cannot, If you have used that to create your account and if you are logged in using that.

[weak pike]

Okay thanks for your help

[desert solar]

It won’t delete your account you will just not be linked you can go back again

[weak pike]

And link to other ?

[brazen cradle]

You are welcome.

[weak pike]

Thanks tho i m not the one i was just asking just cz someone else is in that position 😂

[brazen cradle]

if you used that fb to create your account, and if nothing else is linked to that account like email or different social media. That account may be lost. Be careful

[weak pike]

Ooh i see

Thanks for the advice too

[desert solar]

Yea be careful

I’ll suggest to try to keeep one acccount only

[brazen cradle]

You are welcome again buddy.

[desert solar]

Unless you are force to

But there is a big chance you lose everything

[weak pike]

Yupp 👍 got it

[desert solar]

@brazen cradle I just restarted the entire game and I think it’s working!!!

[brazen cradle]

There you go. Simple fix. Have fun.

[desert solar]

Thanks!

[brazen cradle]

You are welcome.

[fickle iris]

What should i do if i find a video on yt about a Glitch in PUBG Mobile

??

[brazen cradle]

Report it.

[gleaming crown]

Who’s ever idea was it to bring this new kill-feed needs to be sacked, we players dont like this why tf would you add this feature, please fire whom made that suggestion

[fickle iris]

Where ? on yt ?

[brazen cradle]

Use this form to report https://bit.ly/3soBavK

[brazen cradle]

Thank you for your feed back. Could you please leave the same in #old - #Update 2.0

[celest shadow]

Please use English here, @humble oasis.

[humble oasis]

Ok

account hacked on the account 2 my bindings on the account put a two-stage check I can not log in

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[humble oasis]

support did not help

[quiet thunder]

Does Xiaomi POCO M3 and Xiaomi Redmi Note 10 including the interactive haptics system ?

[wooden parrot]

After unlink my 3rd Phone Number and 3rd Gmail Account Pubg Is Showing This Error On My Account Plz Fix This Issue as soon as possible Thanks All PUBG Team
Unrecognized device please complete the second verification to log in. The Verification Coad has been Sent to. Please Enter It and verify your account as soon as possible

[devout ginkgo]

@celest shadow when does new season start

[novel harbor]

My metro royal keeps saying feature is still in beta

[raw shard]

@wooden parrot what are the accounts link in your pubg? The one you used to login?

Have you as well tried clicking the verification?

What does it shows?

[wooden parrot]

Facebook+ google play

[raw shard]

@devout ginkgo may 18 end season.. so probably by next few days

[wooden parrot]

I just remove the phone number and 3rd email then this error appear on my account