questions

[jaunty geode]

My account has been hacked. Please help me through Arabic support in recovering it

[storm flume]

Please contact the customer service for further assistance, @jaunty geode. Refer to subpoint 5.4 in #faq for further information.

[jaunty geode]

Can you take me to the Arabic support service for Pubg Mobily?

[night cloak]

Hello support

I need help making friends 🤭

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 regional communities.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[woeful kite]

How to redeem silver to get scraps??

[cyan citrus]

Through Shop > Treasures and scroll to the bottom, @woeful kite.

[night cloak]

not helpful mr sir bot I’ve managed to make 0 friends 🙁

[late epoch]

Hello guys i send to pubg all my information about my hacked account and they accept all information and it was correct but they don’t respond to me until now its been 40 days

Can any one help me what should i do

[chilly blade]

I need help, how many Butterfinger bars in total do I need to get parachute, buggy, and Butterfinger set?

[solemn quartz]

Hi can someone help me?? On my pubg mobile account i forgot what is my email for 3rd link? i know password and everythinf i can still login from twitter but how can i see what is my email on acc for 3rd link?

@cyan citrus

How can i see what is my email for 3rd link?

i have twitter and ios link but forgot what is mail for my 3rd link

@lime juniper

[compact oar]

You can see the rules here: https://gamewithbutterfinger.com/en-us/Rules

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @late epoch.

[compact oar]

Did you login to your email by verification code?

[solemn quartz]

Yea on my old ios, But now i got new phone and i forgot what is my email linked on this account

i triend 5 mails and its not

[chilly blade]

@compact oar I read the rules but it’s confusing

[solemn quartz]

i can't see with mail i linked on pubg mobile, Can i somehow see this?

sorry for my bad english

[storm flume]

Please contact the customer service for further assistance, @solemn quartz. Refer to subpoint 5.4 in #faq for further information.

[solemn quartz]

I contant support in pubg mobile but they are robots lol how they can help me

i just need ti see what is email with is linked to my account nothing more

[chilly blade]

Can you tell me how many transactions I can? Is it 3 transactions and each shows 2 bars / 1 bag. Or one-single transaction/receipt showing a purchase of 6 bars / 3 bags

[compact oar]

You can send an email to [e-mail].

[solemn quartz]

there i will get responde by real human? or

[compact oar]

I will get back to you once i have an answer.

[modest aspen]

i just bought the 600 uc pack in evalangeon mode

and i didnt get the pink outfi

t

dude

anyone here

[wheat cedar]

Yo

[vague flame]

How to fix

[storm flume]

Please contact the customer service for further assistance, @vague flame @modest aspen. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @wheat cedar. Remember to read through #faq before asking questions in the support channels.

[wheat cedar]

The new update made me lose my old account on pungent how do I get it back?? It's not letting me log in or create new account or anything??

[storm flume]

Please contact the customer service for further assistance, @wheat cedar. Refer to subpoint 5.4 in #faq for further information.

[wheat cedar]

Absolutely no help thanks

[green agate]

We cannot change your account's information.

[night cloak]

This event not showing anymore onely one time i saw this event and no more found in game, please get back this event .

[wheat cedar]

Huh

[hard sphinx]

Also some dude is phishing users here in support

Just an FYI

Guy sent me a nice phishing link

[sick shale]

Please provide us their Discord user identification, and use #discord for such reports.

[night cloak]

@green agate hey i can't get in my account
I was linking my account with a Facebook and twitter accounts and a hacker hacked my twitter account and linked his number with the account so i talked with the game support so they unlinked the Twitter account and now i can't reach my account with my Facebook account
Any help?

[hard sphinx]

For future sure.
Tencent Customer Support#7547

Some kid’s alt discord here

[sick shale]

This account has not been in our server according to this username.

[hard sphinx]

His alt discord

[sick shale]

Please report it to Discord. We are unable to do anything in this case.

[hard sphinx]

This is my report. User is on an alt in this sever. But ok

[cobalt tangle]

Why pubg becoming freefire???

update 👎

[green agate]

We cannot change your account's information. Please contact the in-game customer service as only they can assist you.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cobalt tangle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[chilly blade]

@sick shale Can you tell me how many transactions I have to do? Is it 3 transactions and each shows 2 bars / 1 bag. Or one-single transaction/receipt showing a purchase of 6 bars / 3 bags to get everything.

[sick shale]

What are you talking about?

[chilly blade]

The Butterfinger event

Where you can get a Butterfinger parachute, buggy and Butterfinger outfit

I need help before I buy the Butterfingers

[winged pewter]

New lobby theme available or not in new version 2.0 ?

[vale condor]

when will the mode be available (collab event mode)

@sick shale

[broken verge]

Where is livik discovery event

[sick shale]

You can find the rules on their official website.

[chilly blade]

@sick shale

[tropic stream]

Hello! Hope you doing great.
Since I download the update which is less for 24h, there are a lot cruches. Wierd massages keep popping up like request timed out, ping going crazy, and I can't even click on the screen because of the loading icons. It's insane kindly advise me.

[sick shale]

I couldn't find any announcement about the date. But most probably when the next season begins which is on May 19th.

[sick shale]

Provide your feedback regarding the update in #973855356381978635.

[tropic stream]

Thank you for your reply. You are nice.

[chilly blade]

@sick shale this outfit

[rigid flax]

Anyone knows why the High SFX sounds different?

Is this new or is it a bug?

[tropic stream]

Sir when they will reply to me ? I have to be in a competition in YouTube on Monday.

[pearl stirrup]

What the PUBGMOBILE doing?

[vagrant tulip]

What's the issue?

[vagrant tulip]

If possible you may create a video showing the difference and report it in #old it will help assessing the issue faster.

[obtuse quail]

why Effect sound High like Ultra!!!!
is thats wrong will be fixed or what?

[vagrant tulip]

If possible you may create a video showing the difference and report it in #old it will help assessing the issue faster.

[forest onyx]

there is huge sound issue in this update

cant figure out from where the enemy is shooting

so confuse enemy is knocked or teammate

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @forest onyx @obtuse quail @rigid flax. You can also submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty plaza.

[minor sparrow]

hi, after updating my keymap is not working properly. some works and some don't. like movement, firing works but crouching jumping won't work

[sick shale]

Provide your feedback in #973855356381978635.

[brazen cradle]

Kindly Leave your feedback’s regarding the 2.0 update in #973855356381978635. in accordance with the channels format. TIA.

[sullen lion]

you will have to complete the points and reach a level and obtain the outit as temporary, then if you would have purchased the pack it will.be permanent

[paper heath]

hello i have problem ic gameloop key maping i cant sit and jump and change the gun pls help me

[pearl stirrup]

@vagrant tulip sound problem 😩

[paper heath]

can som one pls help mee pls

[brazen cradle]

Unfortunately we cannot help much with issues regarding Gameloop. On the contrary, I’d suggest and strongly urge you to experience the game in a mobile device for best experience. As the game is optimised and designed to best perform with a mobile device.

[summer crow]

Update 2.0 did bring smooth+extreme option for Realme GT Neo 3 (Mediatek Dimensity 8100) but this device is capable of running the game at maxed out settings, it runs all other games smoothly at max settings without any stutter. PUBG NEW STATE runs at 90fps only lite graphics so why not PUBGM? This chipset outperforms Snapdragon 870, 888 and 888+ and they can run at 90fps. Please optimize the game for Mediatek Dimensity 8100 and 8100MAX devices.

[brazen cradle]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6

[summer crow]

I've done this long ago but nothing ever happens…

[brazen cradle]

I understand. They will definitely review and update the list. Am sure they are planning regarding this and I kindly request you to patiently wait and keep an eye out for further updates regarding this.

[summer crow]

Okay, I hope so. Thank you for the response 🙂

[brazen cradle]

You are welcome.

[dim karma]

@brazen cradle Hello, I had such a problem, I put a secondary check on my account, everything was fine, I logged into my account, then deleted the game, and after re-downloading, I can’t log into my account, I I just don't receive a confirmation code on my number

[brazen cradle]

Alternate method to receive your code, like email ?

[dim karma]

The code comes to the mail, but then a secondary check, and it is this code that does not come

[fair salmon]

Re linked my Facebook to my PUBG account but not showing an option to change the pfp to the one on Facebook

[brazen cradle]

have you requested for the code more than 3 times in the last 24 hours ?

[dim karma]

Yes

[brazen cradle]

restart th game and login with fb credentials.

[dim karma]

Every day, for 10 days

[fair salmon]

Ughhh

[dim karma]

Also, if I want to log in to my account by phone number, I also do not receive a confirmation code

But it shows my number, but the code does not come

[fair salmon]

How do I know what Facebook account is it logged into

[dim karma]

Could it have something to do with the fact that I'm from Russia?

[brazen cradle]

Which region are you accessing the game from ?

[dim karma]

Russia

[brazen cradle]

if you use your FB credentials in your login.

[dim karma]

But I tried to use vpn, but also the code does not come

[fair salmon]

It jsut linked to my face book and didn’t ask what account or anything

[brazen cradle]

I thought so, as I recall there were complaints of not receiving Codes while in the mentioned region sometimes. It could be an issue with the cellphone provider.

[brazen cradle]

Usage of VPN is strictly not advised and doing so may put your account at risk of possible suspension

[brazen cradle]

Well, it will just link it with one account.

[dim karma]

I also thought that the problem might be with the telecom operator, but I called and clarified. There are no problems with the operator in any way. Could this be related to the situation in Ukraine?

[brazen cradle]

Unfortunately , I am not equipped or in a position to verify that. But, I would assume so. Given the nature of the current situation there is a possibility for that to happen.

[dim karma]

It turns out that the only option is to wait until it's all over and normalized?

[brazen cradle]

I am not equipped to know that information. Contacting in game support would be more effective at this point.

[runic gorge]

I want to speak to one of the officials and ask about something

[sick shale]

What's the matter?

[fair salmon]

Im scared it linked back to the account I unlinked it from and it linked back even tho I logged out of that one

[runic gorge]

I want to know if the Xiaomi game turbo does it give Ban?! and thx

[vestal totem]

Any youtuber here??

[sick shale]

Should be fine if it does not interrupt with the game files.

[brazen cradle]

Usage of any modifier or performance modifier would put the account at risk of being suspended.

[runic gorge]

It is specific to the device, not external I came with the device

[vagrant cipher]

i have a mobile account that's linked to twitter but that account is timed out it says and because i tried too much it doesn't allow me to login or do anything can i link my account to something else without login

[fair salmon]

The profile to my new account isn’t showing

[spice cipher]

Is there a public list of supported devices for haptic feedback?

[storm flume]

Please do not use languages other than English, @next parcel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[runic gorge]

It is specific to the device, not external I came with the device game turbo this

[quaint crag]

There is no lobby theme for this update in PUBG MOBILE?

[fair salmon]

There will be

When event starts

@quaint crag

Where do I check what Facebook account is linked with my PUBG

[brazen cradle]

in your settings.

[fair salmon]

That checks the social media I mean the account in that social media

[brazen cradle]

Riri, Unfortunately we dont have that list.

[fair salmon]

also is it suppose to say account error at the bottom

[brazen cradle]

No, its not supposed to.

[spice cipher]

Ah ok thx for the info

[brazen cradle]

You are welcome Ririii

[fair salmon]

so is that wrong lol

[brazen cradle]

Tap on help and support and see what it says.

[fair salmon]

Ok hahaha let’s see

[brazen cradle]

No, I dont think so. its prompting something is wrong. Check it out.

[fair salmon]

It jsut gave alot of useless faq about hacking

I think it thinks I hacked lmao

[night cloak]

Help Please

[brazen cradle]

Unfortunately we dont have much info regarding emulator issues.

[brazen cradle]

You feel like your fb is compromised or may be disabled for some reason ?

[night cloak]

i don't use emulato. es DUAL app

[fair salmon]

No it’s not I mean it’s a new account I made a week ago you think that could be it

[brazen cradle]

I understand, Do you use that to access the game ?

[brazen cradle]

try logging into the account in FB and check it out.

[night cloak]

Yes

[runic gorge]

hi bro i talk you inbox

[fair salmon]

Ok 🙂

[brazen cradle]

For me to better understand the situation. Please answer some questions. What device you play on ?

[brazen cradle]

You can state your issue here,

[runic gorge]

I just want to do the game turbo for Xiaomi devices, do you give Pan?!

[night cloak]

Xiaomi Redmi Note 8

[brazen cradle]

Another mod and I already responded to this question. Did your account get banned ?

[runic gorge]

It is not external air with my xiaomi device

[runic gorge]

No, just worry about my account

[brazen cradle]

Why do you use the DUAL App ?

[brazen cradle]

Using any kind of modifier and performance enhancer that would change the game files would put your account at risk of being suspended.

[night cloak]

i wanted to log in from phones to two accounts. did not leave the real account. I didn't want to go from the DUAL app to my profile, but to my friends

[runic gorge]

Well, but this came with the device, I did not change anything in it, this is normal or what

[runic gorge]

just

!!

[night cloak]

and they gave me a ban. 2 months. who could unlock?

[obtuse quail]

How can i delete SFX audio effects and download it again?
Case :High sound like ultra.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[brazen cradle]

It’s is against Terms of Services to share or use other accounts apart from your own. I strongly suggest not to share your account details or login to your friends account as it breaches the TOS. And, Using app that are not authorised by PUBG MOBILE or any kind of modifier or performance enhancer would put your account at risk of suspension.

[brazen cradle]

Use the repair File or Un Install and re install the game.

[obtuse quail]

Repair will delete all resources?@brazen cradle

[runic gorge]

.

[brazen cradle]

It’ll re install all the resources and may be you’ll get an option to re download the sound packs from which you can opt out.

[brazen cradle]

It may be an addition in your device but, it’s up to you to use it or no. Correct ?

[runic gorge]

True, I just want to know if it is authorized by a company

It came with your own device the name of my device

poco x 3 bro

[brazen cradle]

Playing with a Poco X3 will not get you banned. You may use the performance enhancer with other games also. It’s not designated and designed for the the use of PUBG MOBILE. Yeah ? I don’t think they sold the phone saying there is a performance enhancer made specially for PUBG MOBILE.

[fair salmon]

So I logged in with other face book account right but it made a whole new account and didn’t stick with my original

[brazen cradle]

Nooo. You have to unlink your current FB account that is linked. Link a new one after the cool down period. And then you can use the new FB to login, after linking it to your account.

[runic gorge]

Do you mean that my phone's game turbo can set my own account even though this is not external

[brazen cradle]

Does it modify your game files ?

[lost panther]

Game stuck on updating downloding list

[brazen cradle]

Device, Where are you downloading from ?

[lost panther]

Iphone 12 pro max

And wifi

[brazen cradle]

Region ?

[lost panther]

Iraq

[sullen lion]

Poco x3 pro game turbo doesnt modify files. Its like clearing space and improving the ram speed. Stuffs like that, screen touch geature in general...

[brazen cradle]

Can you guarantee, it doesn’t do anything to trigger the ban pan security system ?

[sullen lion]

You wont get banned for using that as many android devices have it...But its upto you to use it. Many does use it. They dont have a problem.

[chilly blade]

@brazen cradle can I dm you for assistance

[runic gorge]

No, this is with the phone only, not external, and there is no modification in anything @brazen cradle

in game turbo this

[lost panther]

So can someone help me about that ?

[brazen cradle]

Pleqse state youe issue here.

[sullen lion]

Its not like gfx tools, reducing something else and making gameplay smoother. It relates to the device. and not to the game. When u launch the game the mode does is clear some stuffs and makes free space like an auto clear..

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @sullen lion.

[brazen cradle]

I understand. Are you downloading the game from the appstore ?

[fair salmon]

I jsut did all of that why did it link back to the old one

[lost panther]

Yes

[sullen lion]

Changes some features to thee device like touch sensitive areas to be wide or small...but not to the game files. @brazen cradle

[chilly blade]

do I buy 2 bars for code to get parachute then the next day I buy another 2 bars for code to get buggy then on a different day I buy another final 2 bars for the code to get the outfit? Or do I buy 6 bars just to redeem the outfit

Can you tell me how many transactions I have to do? Is it 3 transactions and each shows 2 bars / 1 bag. Or one-single transaction/receipt showing a purchase of 6 bars / 3 bags to get everything like the parachute, buggy, Butterfinger outfit

[runic gorge]

If something happens, I will tell you, but what you say does not cause me to worry, right?

[brazen cradle]

Ok. For my clarification.Are you trying to create a new game profile using the FB account that you have already used to create an account. ?

[sullen lion]

Being a poco x3 pro user who uses game turbo, i advice you not to worry.

Its upto you to use it.

but dont worry.

[lost panther]

@brazen cradle can you help me bro ?

[chilly blade]

@brazen cradle I stated my issue/question above

[brazen cradle]

I understand that you are not able to download the game from the AppStore. Do you have enough space in your account ?

[brazen cradle]

Unfortunately, I dont have much information regarding this, As it is a regional based event. Let me get back to you on this buddy.

[runic gorge]

Yes, for the device only

[lost panther]

@brazen cradle yes i have

[brazen cradle]

Can you share a screenshot of what the prompt is ? For my better understanding

[lost panther]

There have download but game not doing it

[brazen cradle]

Are you using a VPN ?

[lost panther]

No

I used before but not now

Now what can i do to fix it

[fair salmon]

I’m tryna link my the game to my other fav account

[brazen cradle]

Ofcourse let’s get you some help. So, you downloaded the game from the AppStore but when you open the PUBG MOBILE app, it is stuck in this screen. Yes ?

[lost panther]

Yes

[brazen cradle]

Am guessing you know how to do that. For my better understanding. what did you do?

[brazen cradle]

Did you delete the app and try reinstalling the app again ?

[lost panther]

Yes

Samething

Same thing

[fair salmon]

So I unlinked waited for seven days went into the face book app logged into my other account and said link to face book

[brazen cradle]

You logged into the game you mean, to link it ?

[fair salmon]

On Facebook and went back to the game to link

[winged gorge]

Best update ever!

[lost panther]

@brazen cradle same thing i tried to do that

[winged gorge]

3rd time i died to car glitch today 🤦‍♂️

[brazen cradle]

No no. What you do is, once you unlink your account. Wait for the cools down period and directly link it through the game.

[brazen cradle]

Leave your concerns on #Update 2.0. Thank you

[fair salmon]

I did

[dense swallow]

Is this game very alive or dead

[brazen cradle]

Is your fav FB already used to create another account ?

[brazen cradle]

Very much Alive. What Can I Help you with ?

[lost panther]

@brazen cradle can you help me bro or not ?

[dense swallow]

Should I grind this game I’m new

[brazen cradle]

Can I Ask you , Why did you use VPN before ?

[brazen cradle]

Have fun playing.

[lost panther]

Just for reward’s and better internet but not played with

For downloading with better internet

[fair salmon]

My fav being the one I’m tryna link? No it was not

[lost panther]

Just that

[brazen cradle]

Better internet ? Directly downloading it from the region you are in doesn’t give you the best internet speed ?

[lost panther]

No

Sometime’s good sometime’s not good

[brazen cradle]

Ok, You unlinked the current FB. Waited for cool down. Linked you fav FB to it. But you claim it’s not linked ?

[lost panther]

@brazen cradle man im waiting for your help

[brazen cradle]

Good. Am trying to understand the situation. Help me , Help you. You are using VPN and downloading and then not using VPN and downloading. iPhone 12 Pro Max and Iraq. You have deleted the app and re installed it. Without using VPN and it’s stuck in the loading screen. Correct ?
Does the login screen come up ?

[lost panther]

Yes

[brazen cradle]

Yes , the login screen comes up ?

[lost panther]

No

Stuck in downloading

[fair salmon]

No coz the profile pic of the fav isn’t showing

but the old one

[brazen cradle]

You have space on your device. You are not using VPN. You have a stable connection. You are not in a region that may cause issue to the game. You deleted and re installed the app. Unfortunately you have done all the trouble shoot. At this point I don’t have a solution for the downloading screen with no progress.

[brazen cradle]

Ok, I get it. Did you try logging out and logging back in with the fav FB credentials ?

[lost panther]

It stuck ???

[brazen cradle]

No progress ? Is the bar moving ?

[lost panther]

Not moving

Its stuck right here

[untold canyon]

Hey There

[fair salmon]

Yes and when logging back into the game it started a new account

[brazen cradle]

I understood that. Well there isnt much you can do. Except wait for it to progress or re download it from the app store again.

[untold canyon]

This event is missing from game now

[brazen cradle]

Ah, I understand. Do you have another social media linked ?

[fair salmon]

Yes my apple account

[brazen cradle]

Leave your concerns in #old with in accordance with the channels format.

[brazen cradle]

Are you able to see the pfp from that?

[sweet merlin]

after update sprint not working..how fix it?

[fair salmon]

No I cannot

When I login with apple there isn’t even option to see it

[brazen cradle]

Leave your #old - #Update 2.0 with regards to the channels format.

[brazen cradle]

Contact in game support for this issue for now. Am sure they have the answers.

[fair salmon]

So I can’t link to another account of the same social media

[brazen cradle]

Yupppp.

[sullen lion]

Have you tried changing the domain name server(DNS) it works at times... maybe try it.

[pallid saffron]

I lost my account another person has hacked the account, I have linked my icloud and gmail and my mobile number as well, the hacker has unlinked all accounts.

[hard nacelle]

CAN SOME ONE HELP ME

MY Controls are not working in gameloop pubg mobile

[celest wagon]

Give more details

[junior birch]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @hard nacelle.

▫️ https://www.gameloop.com/

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @pallid saffron.

[pallid saffron]

I lost my account another person has hacked the account, I have linked my icloud and gmail and my mobile number as well, the hacker has unlinked all accounts. Account ID 51514527127. Please help recover my account. I have all proof to say it is my account.

[storm flume]

Please contact the customer service for further assistance, @pallid saffron. Refer to subpoint 5.4 in #faq for further information.

[celest wagon]

[hard nacelle]

what is the link for gameloop server

in discord

pleas someone reply

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[deft wyvern]

hello
Why aim assist not working in tdm rooms

[junior birch]

Could you please elaborate?

[deft wyvern]

in normal arena tdm match aim assist option is working but when I play tdm (inventory map) in a room with anyone its not work

[junior birch]

Please try to perform a routine repair from the login menu.

[deft wyvern]

I unistall the game and I maked repair but not worked.
but its turn out its not working for all players in tdm rooms
I asked my friends too and same problem

[burnt phoenix]

Can I see the post of devices that support 90fps?

[junior birch]

Seems to be an issue. You may submit a report about this through #old in compliance with the channel’s pinned instructions,

[burnt phoenix]

What devices support 90 frames, my friends?

[junior birch]

Relating to the sense of touch, in particular relating to the perception and manipulation of objects using the senses of touch and proprioception.

[night cloak]

I can't open my game. Every time I come to do the update it gives me this

And I retired 5times

[junior birch]

Please refer to the pinned messages of #old for further information, @night cloak.

[night cloak]

What should I do?

[junior birch]

▫️ <#old message>

[night cloak]

Before pressing retry it gave me 151mb . After I pressed it. It gave me 900mb

So why?

[junior birch]

Please click “Help” and report the situation.

[night cloak]

K

hello

so

after the update

whenever i open pubg

it says compiling resources

[night cloak]

It closed it conversation..

[night cloak]

do it 6 times

lol

nah jk

[junior birch]

It’s compiling recourses, @night cloak.

[junior birch]

Your report is attended.

[night cloak]

Is there any recall option in livik ranked?

[junior birch]

It is available in Unranked Erangel, Livik, Aftermath and Ranked Livik, only.

[night cloak]

K

[night cloak]

🙃

[night cloak]

Oki

[slate shard]

fix the damn high sound!! its too irritating

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @slate shard.

[fierce ore]

After the new 2.0 update, some of my skins aren't loading even though I have downloaded all the resources

[celest shadow]

Please feel free to report this in #973855356381978635, @fierce ore.

[fierce ore]

oh ok

[night cloak]

Hi I am an ios player I went to appstore for updating new version but the button isn't available it is showing open

But it is old version

[tranquil herald]

Will they help me with my problem? The task of the 21st level of the player (share the results of the match 1 time) does not count. I don't want to play a game that doesn't track progress.

[opal edge]

hey

[toxic isle]

can i gift rp to a friend if i have a rp upgrade card

[covert remnant]

@toxic isle You can only gift Royale Pass through direct purchase.

[covert remnant]

Aloha! How can I help you?

[covert remnant]

Could you tap on the name and then share another screenshot?

[night cloak]

Ok

[opal edge]

Hey

Hey

[covert remnant]

Yes?

[opal edge]

I was applying for content creator rank but

It said i need to provide link to my trovo account I don’t have one what should i do

[ember pilot]

When is pubg going to fix sound issue after update?

[covert remnant]

@opal edge You don’t have to if you do not have one.

[opal edge]

I can’t skip

[covert remnant]

@ember pilot Please use #old.

[covert remnant]

Could you share a screenshot?

[opal edge]

K

Wait

Leave it i

I will try from another account if I encounter the same problem i will message again

[covert remnant]

Sure.

[thick yew]

6000 points is so easy to get nowadays and its not even Conqueror anymore. Yous should defo need to add higher tiers above Ace Dominator

[covert remnant]

@thick yew Please use #old.

[opal edge]

sorry for trouble

but

can i ask 1 more question

[covert remnant]

Sure.

[opal edge]

it said what platform do you have the most subscibers/follower and the most follower I have is 105 and its in tiktok but there was no option for tiktok

[covert remnant]

Tiktok is not available atm, unfortunately.

[opal edge]

sooo they will reject my forum?

because they will think I lied

what do i do

[covert remnant]

Write the 2nd most follower social network.

[opal edge]

ok

so i give my info again?

but i can't

[covert remnant]

Use another email/browser.

[manic stag]

Hi ???

[covert remnant]

Yes?

[brazen cradle]

You are not able to unlink after cool down ?

[safe jungle]

Hello , can you help me

[manic stag]

I love you PUBG 🥹♥️

[vale condor]

what will be my tier in next season
when i am on ace master 4800 points

@cyan citrus

@brazen cradle

[safe jungle]

I have a problem with the way to ship the visa, I try to ship the packages through the visa directly, but it does not happen. But through the official websites in Google, this is done, is it possible for you to help me?

[safe jungle]

@brazen cradle @covert remnant

[storm flume]

Please contact the customer service for further assistance, @safe jungle. Refer to subpoint 5.4 in #faq for further information.

[safe jungle]

I don't get it, who will help me?

[sick shale]

We are unable to assist with payment related issues here, please contact customer service in-game for further assistance.

[sick shale]

?

[toxic isle]

i cant buy from midasbuy my friends region is turkey why cant i buy him with turkey currency in midasbuy? it says to change region

[sick shale]

Use the payment methods that are available for your region.

[lean blaze]

Does anyone had deal with that person before,

[scenic bear]

hello

[junior birch]

Hello! How can we help you?

[scenic bear]

I have a question?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @scenic bear. Remember to read through #faq before asking questions in the support channels.

[scenic bear]

My Twitter account has been hacked. I want to unlink the account

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @scenic bear.

[brazen cradle]

He is a scammer. He will say he is a famous YouTuber in NA and middle eastern region. He will ask you for money so he can help you get your hacked or lost account back.

[scenic bear]

Indeed, he requested a sum of money a while ago

I am registered in a game in PUBG with a Game Center account and he hacked Twitter

I made a complaint about the settings last day, and today he documented his phone number in a PUBG account. How do they contact me like this?

I can't open my pubg now

[royal nebula]

@brazen cradle
@rough cloak MOBIEL
Justices for Ocieana server
I’m from Newzealand.very high ping issue in game and lag.we don’t have a server. Our server is Ocieana. Why PUBG mobile can’t put our server in game????

[hard urchin]

Hi i need help
My ping doesn't remain stable
It's like 20 and suddenly spikes to 200 then becomes normal again
I checked my internet and data as well

Really Annoyed

[sturdy escarp]

What to do in this situation if all the money is given away

[cyan citrus]

If you have made illegal or unofficial purchases in the past and if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game, @sturdy escarp.

[cyan citrus]

It is mostly because of your internet connection and the network environment. Could you please mention your device?

[cyan citrus]

For any feedback about the game, please feel free to use the #old channel.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with compromised and stolen accounts. If you are unable to access your account, you can also contact them through login menu by tapping on Help option.

[cyan citrus]

Could you please elaborate?

[royal nebula]

@cyan citrus
I will try loot if time send in feedback nothing reply likes a 4 years

[cyan citrus]

We unfortunately do not have any further information regarding this, @royal nebula.

[formal marsh]

Hello, Mods! Is it possible to get more than 1 Butterfinger popularity today? I believe that a player is limited to get one by completing a mission & the succeeding Butterfinger popularity will be in 2 days. 😅

[inland cape]

guys can anyone help me ? After downloading the recent update, my keymapping is not working for gameloop emulator

[sullen lion]

You will have to wait until gameloop.sends u the update.

[sturdy burrow]

Customer service in game told me that they recovered my pubg id by unlinking the hacker link from my account after providing the exact information. But i still see the hacker link, is my account still recovered?

Or they forgot to unlink the hacker link?

[royal nebula]

@cyan citrus
PC PUBG have a server in Australia pc plyers play in 30 to 40 ms my family mamber one of them ply in PC and he got 40 ms and I will ply in phone I will get more than 160 ms same internet

[ivory ice]

download hd pack

[brazen cradle]

I responded to you.

@lean blaze He is a scammer. He will say he is a famous YouTuber in NA and middle eastern region. He will ask you for money so he can help you get your hacked or lost account back.

@lean blaze the guy posting to be Fury Gaming. Can you share his number in my dm ?

[brisk dust]

Guys someone help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brisk dust. Remember to read through #faq before asking questions in the support channels.

[brazen cradle]

What do you need help with ?

[brisk dust]

I have a pubg account and i used to play it on android with google play games linked then i didnt play it for like a year or so now i switched to ios and i need to recover my account back, ios doesnt support google play games and i have completely forgotten my email which was linked to that account

[brisk dust]

So can you help me with this?

[brazen cradle]

You need to figure out the email that you linked with it or login using an android device and link a social media to get access.

[rotund kernel]

When will you bring day and night mode back in PUBG

[brisk dust]

How do i figure it out : |

[stray hearth]

🙋🏻

[brisk dust]

I know the name in the email but i cant remember the digits @brazen cradle

[stray hearth]

My account is hacked can you help me please thanks&sory!

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[stray hearth]

İ tried

[brazen cradle]

Unfortunately. I guess there is no other way.

[stray hearth]

Cant report

[brisk dust]

Fk

[sturdy burrow]

Customer service in game told me that they recovered my pubg id by unlinking the hacker link from my account after providing the exact information. But i still see the hacker link, is my account still recovered?

Or they forgot to unlink the hacker link?

[brazen cradle]

That means he still has access to your account.

[sturdy burrow]

I think so because his link is still there

[brazen cradle]

I want to ask a few questions for better understanding of the situation. To help the situation better.

[sturdy burrow]

Pubg wrote me clearly that they unlinked the link

[sturdy burrow]

Ok

[brazen cradle]

And they would’ve have

[sturdy burrow]

Yes

[brazen cradle]

That’s wasn’t for you bud. That was for Battal.

[stray hearth]

Thanks friends

[dense fox]

Whats the reward for winning weekly matches?

[cold jasper]

@brazen cradle can i ask for a little clarification

There are no recall towers in livik map, but when i try to exit after dying, i am being shown this

[chilly blade]

@brazen cradle if I purchase 3 bags of Butterfinger in a single transaction/receipt, will I receive a code that’ll give me all three rewards (parachute,buggy, and Butterfinger outfit)?

[frank spire]

Hi

[versed dawn]

Tried to pan last guy jumped from top landed on him and got glitched inside this bruh, fix ur game. Colliders should be added properly so this doesnt happen

[frank spire]

Pls how do I join communication matches

Community matches

[brazen cradle]

Did you do the update?

[feral forge]

Are you referring to weekly matches? You may keep an eye on #matches for Room ID and Password.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @versed dawn. You can also submit a report in #old in compliance with the channel's pinned instructions.

[feral forge]

You may refer to the pinned message in #matches.

[chilly blade]

Nadia I need your help 😭

[feral forge]

Hello. How can we help you?

[frank spire]

This is all I see, no password no nothing

[chilly blade]

Do I tell you here or dm @feral forge

[feral forge]

Click on the channel and scroll all the way down.

[chilly blade]

@feral forge if I purchase 3 bags of Butterfinger in a single transaction/receipt, will I receive a code that’ll give me all three rewards (parachute,buggy, and Butterfinger outfit)?

[feral forge]

Will get back to your question, @chilly blade.

[smoky zealot]

@feral forge kindly help us get rid of this kind of teammates. Reporting them doesn't help!

[chilly blade]

@smoky zealot try to kill them then dance to make them angry so they can play other modes

[feral forge]

Please report the players through the in-game built in report feature.

[weary barn]

explore livik event not showing

[smoky zealot]

I did. But your support never works. It just keep sending that same copy pasta.

[smoky zealot]

That's meaningless, you know

[solar storm]

What is this help

[cyan citrus]

Please update your game to the latest version (2.0), @solar storm.

[queen quartz]

anyone tell me how to make 90fps and good settings

[solar storm]

Ok thx it’s working now

[solar storm]

You can’t get 90 fps you need a device which provides it

[thin marten]

Hello.  My account was blocked by mistake.  I don't use third party mods.  Help me please. Trying to login with Google Play - e-mail: [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thin marten.

[candid helm]

Where are the premium cases?

[cyan citrus]

You are welcome!

[cyan citrus]

Not available at the moment.

[candid helm]

When will they return no information?

[rancid sable]

Yardım

[cyan citrus]

No information regarding this but there are high chances that it may return after the current custom crate ends. Please keep an eye in-game.

How can we help you, @rancid sable?

[storm flume]

Please do not use languages other than English, @rancid sable. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[candid helm]

Okey

[rancid sable]

My brother lost gmail help

[cyan citrus]

Please reach out to the Google's customer service for further assistance with this, @rancid sable: https://support.google.com/.

[night cloak]

Hey, my account got banned and today it was supposed to get unbanned. it didnt get unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[chilly blade]

@cyan citrus if I purchase 3 bags of Butterfinger in a single transaction/receipt, will I receive a code that’ll give me all three rewards (parachute,buggy, and Butterfinger outfit)?

[gleaming crown]

Where do i report hackers content?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @gleaming crown.

[lavish sequoia]

Is it forbidden to sell PUBG account?

@cyan citrus

[dusty heath]

Any fix coming to the sounds? the game is unplayable

[honest rampart]

hello someone linked mobile number on my pubg mobile and turned two step authentication

how to recover

[royal nebula]

@cyan citrus
Sir are you available in chat

[covert remnant]

@honest rampart Please contact the customer service.

[covert remnant]

Yes.

@dusty heath It is a known bug. Hope it will be fixed soon!

[honest rampart]

@covert remnant from where

how to contact customer support

[storm flume]

Please contact the customer service for further assistance, @honest rampart. Refer to subpoint 5.4 in #faq for further information.

[honest rampart]

no I mean customer service from discord or ingame?

[covert remnant]

Discord is for general inquiries. For account related issues you need to contact the customer service which can be found in-game.

[cyan citrus]

How can we help you?

[cold jasper]

Yep, i am on 2.0

[edgy briar]

Hapatic feedback doesn't working in my device

[cyan citrus]

It is not available for all the devices, @edgy briar. Please feel free to provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[edgy briar]

Actually it is available in ios device

[shell plank]

I want to talk with a one of the support

I hape it can speek arabic

@cyan citrus @covert remnant

[coral pendant]

When will the old Erangel map be available to play ?

[fringe orchid]

What is this glitch i cant switch to smoke

[brazen cradle]

Why do you ask for the old Erangel ?

[shell plank]

@brazen cradle

Hey

[brazen cradle]

How may I help you ?

[shell plank]

I want to talk to one of the support who speeks arabic

How can l

?

[brazen cradle]

You can search for regional communities. Refer to #735483472432594994 =3.1

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @polar oyster.

[vast wagon]

i cant get vehicle hear sounds anyone know how to fix it

[brazen cradle]

Downloaded the complete sound resource pack ?

[vast wagon]

wait i translate

[scenic bear]

Hello, I have an inquiry. I have now filed a complaint through PUBG Mobile because my account in the Twitter platform associated with PUBG was hacked, and now the hacker has documented his phone number in the game. Now, how will technical support contact me?

[vast wagon]

yes

how i can delete it and again download?

[brazen cradle]

Usually, Repairing would help. Did you try ?

[vast wagon]

then pubg open repairing menu?

[brazen cradle]

Thats right.

[vast wagon]

i deleted and again download all

that no work

some people got this error

but not many

[brazen cradle]

Ah, I understand. Can you make a screen recording of it and leave it in #973855356381978635 in accordance with the channels format.

[vast wagon]

only couper rb and motorcyle sounds

[hard urchin]

Sorry for late reply
It's realme 6
I tested in different environment as well
And my internet is perfectly fine
Idk why is it happening

[brazen cradle]

Perfect. Now, can you leave a report in #973855356381978635 regarding the same in accordance with the channels format. It'll be greatly appreciated

[harsh crater]

When this set will return back again ❤️

[hard urchin]

If you can help me with my issue@brazen cradle

[brazen cradle]

Unfortunately, I am not equipped to know that information.

[harsh crater]

I mean Commander set should turn back

[cyan citrus]

Having a good internet connection does not necessarily mean that it should be stable as well. To start with, please do a Routine Repair of the game from login menu and reset your device network settings through Settings > Network & Internet > Reset Network Settings. After resetting your network settings, restart your device and see if it will make any difference.

[hard urchin]

They are just community helper can't ask developer

[hard urchin]

Alright

[harsh crater]

😂

[cyan citrus]

Did you just install your game, @harsh crater?

[harsh crater]

Yes

Just updated new version

[cyan citrus]

Please give it a little more time until the resources are initialized, @harsh crater. This should be automatically fixed afterwards.

[summer jasper]

can you help me my account doesn't open in update 2.0

Please help me

[cyan citrus]

What is the issue you are facing when trying to log into your account, @summer jasper?

[summer jasper]

I well sent a picture for you

[cyan citrus]

Sure.

[summer jasper]

She doesn't open

Help me

[cyan citrus]

Please tap on Help option and report the situation, @summer jasper. Also, mention your device and country.

[summer jasper]

Ok

Thanks

[kindred rampart]

Guys anyone have problem with a gun fire ?! The quality of the sound fire wepon is to bad.. I am player from sezon 6 I never have a issue with to sound quality until las update 1.9 in ultra sound … now is the same problem on high quality sound

[cyan citrus]

You may submit a report regarding this issue through #973855356381978635 and include the following details, @kindred rampart.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[kindred rampart]

Ok thx

[cyan citrus]

You are welcome!

[summer jasper]

I have a problem in the map it is not downlod

Please help me

[junior birch]

Could you please elaborate?

[summer crow]

The sound quality has changed a lot. My device supports Ultra sound but I've always used High, the sounds are pathetic, especially of SCAR-L or Beryl M762, even buggy sounds awful. Also when I open the inventory, the items look too dark, like dimmed I'd say. Is anyone else having similar issues?

[cyan citrus]

You may submit a report regarding this issue through Update 2.0 and include the following details, @summer crow.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[chilly blade]

@junior birch can you help me

[junior birch]

Hello! How can we help you?

[chilly blade]

Ok I baught one bag of crunch minis

So I want to know, is do I buy 2 more bags for the Butterfinger outfit? Or does the outfit cost 3 bags in one transaction/receipt

I’m so confused

[junior birch]

3 or 6 bags or bars.

[chilly blade]

Because look

@junior birch

[cyan citrus]

There is no information regarding this. Please feel free to provide your feedback about the game through #old.

[chilly blade]

@cyan citrus can you figure this confusion above please

[cyan citrus]

Sadly, I'm not familiar with that event, @chilly blade.

[junior birch]

You must purchase 3 bags or 6 bars to get the offered item.

[chilly blade]

This is what Butterfinger said

@junior birch

[inner stag]

Can I unblock my account, my account has been banned because there was a tournament and it was banned from among the accounts that were banned ( I do not use any external programs )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner stag.

[devout saffron]

@junior birch Boggest mistake ever Pubg Mobile did in this update changing that words when u knock someone

2 days playing with New update we cant knoc if we knocked a player or We have a knock its jist a small Words we cant know whos Killing Please explain to Head admins To bring old one 👍

@cyan citrus

[cyan citrus]

You may provide your feedback regarding this through #973855356381978635, @devout saffron.

[umbral coral]

Good afternoon. How can I lower my ping in the KRJP server when I live in North America? Its usually 220+ MS without ping master x. With ping master x, its usually 170 MS. Is it possible to get it low as 30 MS? If not, can someone please explain why

[vagrant tulip]

Is it still possible to change from tpp to fpp in Erangel tpp?

[covert remnant]

Why don’t you play and try?

[vagrant tulip]

I did and it's not in my settings

But my friends have it

[knotty pecan]

heptic feedback, i enabled it a d it ztill soesnf wodk

[weak mason]

Can I know when will the 90 fps be supported to Poco f3

[midnight ridge]

@cyan citrus hi bro sorry for the tag , my problem is I click on I’m under 18 by mistake how I can fix it asap cuz I have event , and when I’m trying to get it back they tell me you must wait after one month pls fix it cuz have events those days

[cyan citrus]

You cannot bypass the cool-down, @midnight ridge. You can change your gameplay management settings after the given time span.

[trim hull]

Hi my problem - region change setting doesn't appear in basic settings

[gentle salmon]

Any solution to high sound effect sounding different?

[trim hull]

I want to link my phone number and it doesn't appear here too

[midnight ridge]

When I’m try to change it they tell me uo must wait one month you know event I can’t wait

Any solution bro

[cyan citrus]

The option to change region is not available for the accounts registered in European continent.

[trim hull]

Is there any way to fix it

I bought this acc

And idk what that means tbh

[cyan citrus]

You may report the issue through #973855356381978635 and include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[cyan citrus]

You will need to wait. There is no other way around.

[midnight ridge]

Bro but I have events how if someone click it by mistake , there is way! ? To change it

[cyan citrus]

Unfortunately, there isn't. Also, be advised selling or buying accounts is against PUBG MOBILE's terms of service and mentioning about such activities here may lead to a suspension from the server.

[trim hull]

I never knew

That tbh

[midnight ridge]

I can’t wait one month

[cyan citrus]

There simply isn't. We could have told you if there was any way to do that.

[trim hull]

Ight thx for response

I guess

[vernal pollen]

when entering the game, error code 3, what is it?

[cyan citrus]

Please share a screenshot of the issue you are facing, mention your device and country, @vernal pollen.

[hollow laurel]

Lobby HD resource Pack is not showing in Gameloop.

Help me

[cyan citrus]

Please restart your game and check in the resource download center again, @hollow laurel.

[hollow laurel]

ohhh i got the solution.

i have changed my screen resolution to default and Lobby HD resource pack showed up in downloads.

[umbral coral]

High ping on KRJP server when i live in North America? Is it possible to get as low as 30 ms?

[cyan citrus]

It should not be possible if you have selected a non-regional server, @umbral coral. We recommend you to select your regional server that is North America.

[storm flume]

Please do not use languages other than English, @brittle flame. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vernal pollen]

I do not have an update in the play market

[cyan citrus]

Please mention your country and the device you are using, @vernal pollen.

[brittle flame]

Why did I change my number to another number?!
So I do not know how to enter the account

[cyan citrus]

I do not understand your question, @brittle flame. Please rephrase it.

[vernal pollen]

Country: Ukraine
Device: Samsung s10

[cyan citrus]

Please try to clear cache of your Google Play Store and restart your device, @vernal pollen. You can alternatively download the game through the official website: https://www.pubgmobile.com.

[brittle flame]

Why did I change my number to another number?!

[cyan citrus]

I still do not understand your issue, @brittle flame. May I ask what is your native language?

[grizzled cypress]

hello sir i have a problem with lag and ping before updating my game i was playing at 60 fps an 48-60 ms but now after updating M experiencing dropframe and high ping so i want to reinstall my game will it work or it's uselees ?

[brittle flame]

Why did this happen

[cyan citrus]

Please mention the device you are using.

[brittle flame]

what is the reason

[grizzled cypress]

poco m3 pro 5G

[cyan citrus]

From where you downloaded the game?

[grizzled cypress]

play store

[brittle flame]

.

[autumn glade]

This way work to unlink Email/Phone or only for social links ?! @cyan citrus

[vagrant tulip]

Both

[grizzled cypress]

@cyan citrus sir ? help please ?

[autumn glade]

I answer the same questions which i unlink FB and it processed after that doing the same answers but it rejected Twice why ?

[dusk shore]

Hi guys my UI got smaller after the update is it a glitch or is it normal

[cyan citrus]

To start with, please do a Routine Repair of the game from login menu, clear game cache and restart your device. For the in-game latency issue, you may try to reset your device settings through Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. Also, make sure that you have enough internal storage left in the device. If the issue persists, you may need to do a clean reinstall of the game.

[cyan citrus]

From where you downloaded the game?

[dusk shore]

Play store.

My device is samsung tab s7

[cyan citrus]

It should be because of your resolution and not a bug, @dusk shore. Are you facing any issues?

[autumn glade]

@cyan citrus what about my problem what should i do ?

[grizzled cypress]

about the routine repair i used it but the same thing but im gonna try to delete the game and reinstall it thank you for your support

[chrome fable]

@cyan citrus What is the solution to this problem?

[dusk shore]

My controls got messed up and also everything is tiny so its really hard to play.

I tried to enlarge the controls but everything is zoomed out

[cyan citrus]

What is the issue?

[autumn glade]

@cyan citrus

[autumn glade]

@cyan citrus

🤷🏻

[cyan citrus]

Is your account compromised?

[autumn glade]

Yea and link with phone number

And FB

I answer all questions Right to unlink FB and after 3 days it unlink

[autumn glade]

After that i try the same way to unlink Phone/Email but it rejected

[brittle flame]

@Quendi What is the solution to this problem?

[autumn glade]

Code sent to number end 51

[umbral coral]

But here's the thing: I already lowered it a bit. It used to be 220+ ms in krjp server. I got this app that managed to lower it to 180 ms

[cyan citrus]

Can you try to download all these resource packs and see if it will make any difference?

[grizzled cypress]

bro you can get a ban because another app will use 3rd party and you can get a ban

[cyan citrus]

We unfortunately will not be able to help you much since you are on a non-regional server.

[drifting flume]

Please help, I am not receiving SMS code on my phone number

Quendi

[cyan citrus]

There is a daily limit to receive the verification codes, @drifting flume. You may try with the old code or try again after 24 hours. If the issue persists, please reach out to the customer service in-game for further assistance.

[drifting flume]

I have a new device, I do not receive a secondary verification SMS code, I do not know what to do!
I received a code to my email address, but at the entrance it requires a secondary SMS code, which I do not receive, please help

Quendi

what information do you need that the account belongs to me?

[dusk shore]

@cyan citrus what should I do

[drifting flume]

@cyan citrus

[autumn glade]

What else !

[storm flume]

Please contact the customer service for further assistance, @autumn glade. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please refer to my previous response again. We unfortunately will not be able to help you with compromised accounts.

[autumn glade]

@cyan citrus

What about my case !

[drifting flume]

I have it hacked, I can't log in from another device

[cyan citrus]

Please contact the customer service for further assistance, @autumn glade.

[autumn glade]

In the game !

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts.

[cyan citrus]

Correct.

[autumn glade]

No customer service here in discord !

[cyan citrus]

No, @autumn glade. We only provide community support through this platform.

[autumn glade]

Aha okay thanks alot

[cyan citrus]

You are most welcome!

[dusk shore]

@cyan citrus is there anything I can do to resolve the glitch?

[cyan citrus]

Here, @dusk shore. Try that first and see if it will make any difference.

[desert tangle]

Yo wsg gang, i updated my game but i didn't get the new livik map. I updated it like 4 hours ago. It still doesn't work.

[cyan citrus]

Could you please share a screenshot of your map selection menu, @desert tangle?

[vernal pollen]

I downloaded the update from the site, but I was knocked out "the game is not updated because the package is not valid"@cyan citrus

[cyan citrus]

Please share a screenshot oof the issue you are facing, @vernal pollen.

[drifting flume]

I ask you to help with the entrance to the game, I can provide you with all the information that the account really belongs to me!

[cyan citrus]

Please logout from your game and share another screenshot of your login menu.

[cyan citrus]

There is nothing we can do to help you with your issue through here. All we can do is to redirect you to the customer service.

[desert tangle]

Uhh, it takes a lot of time to log back in.

[dusk shore]

I'll try that thank you.

[cyan citrus]

You are welcome!

[desert tangle]

But I'll do it

[vernal pollen]

I can't change the language so you can understand@cyan citrus

[cyan citrus]

Can you please translate the error message for me, @vernal pollen?

[drifting flume]

redirect please be so kind as the support service does not give me any answer!

[cyan citrus]

Again, not something we can help with, @drifting flume. Also, a delayed response from the customer service can be expected as they receive an enormous number of requests every day.

[vernal pollen]

"Unknown error. Reboot your device and try again. Error code: 3" @cyan citrus

[cyan citrus]

Please tap on the Help option and report the situation, @vernal pollen. You can try to fix it by clearing game cache and restart your device afterwards.

[tawny zenith]

Does anyone have sound issues in the game? Sounds sounds of footsteps sound low. Sound ques bad overall.

[cyan citrus]

You may submit a report of the issue through #973855356381978635 and include the following details, @tawny zenith.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[bright plume]

hellow guys i have a question
I lost the phone number on which the account was linked and there was a two-step authentication on this number, but I still have mail

[cyan citrus]

Do you have backup codes saved, @bright plume?

[bright plume]

I'll take a look now wait 5 minutes

[jaunty obsidian]

The worst update ever. My sound is high but I hear ultra … the Killfeed. Bad. Bad. Very bad.

[grizzled cypress]

sir why its says ressource corrupted ?

[cyan citrus]

It may be a result of an unstable internet connection, @grizzled cypress. Are you facing any issues afterwards?

[cyan citrus]

You may submit a report of the issue through #973855356381978635 and include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[grizzled cypress]

yes im trying to download the ressources to see if my phone stops overheating but its says ressources corrupted

[cyan citrus]

Does it affect the download progress or the download speed, @grizzled cypress?

[grizzled cypress]

yes it affect the download speed it goes from 4000kb/s to 200kb/s

[cyan citrus]

Then it should be because you have an unstable internet connection, @grizzled cypress. Try to restart your game and device and see if it will make any difference.

[grizzled cypress]

i try it but no difference and i have stable network when i play other games online i dont face any of network problem

@cyan citrus

[cyan citrus]

What is the device you are using, @grizzled cypress?

[grizzled cypress]

poco m3 pro 5g

[bright plume]

find*

[cyan citrus]

Please try to reset your device network settings through Settings > Connection & sharing > Reset Wi-Fi, mobile networks and Bluetooth. Restart your device and see if it will make any difference. If the issue persists, you may need to switch to a different internet connection or repair resources through the login menu.

[cyan citrus]

Please do not send your backup codes here and do not share them with anyone else. To fix your issue, you will need to log into your account by using the backup code. After that, disable the secondary verification through your in-game Basic settings.

[bright plume]

the problem is that when I enter the backup code, I get an error

[cyan citrus]

Which error, @bright plume?

[bright plume]

Incorrect code

[cyan citrus]

Have you tried to put a different backup code, @bright plume?

[bright plume]

but I didn't use all the codes

no

[cyan citrus]

Try a different code and see if it will make any difference, @bright plume. If the issue persists, please reach out to the customer service in-game for further assistance.

[bright plume]

I have already tried everything but it doesn't work

[cyan citrus]

We unfortunately will not be able to you with your issue any further through the community.

[bright plume]

can you send a link to support

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @bright plume.

[crisp venture]

Still haven’t received the new lobby why ?

[severe mulch]

my account was stolen

[lunar tapir]

ayo

if I use xiaomi floating window to change the view

might it result any ban ?

[covert remnant]

Please contact the customer service.

[covert remnant]

Do you have a screenshot?

[opaque dust]

report hacker

[crisp venture]

Will i get everything permanent after spending 3000 uc ?

[severe mulch]

how do i contact customer service

[crisp venture]

@covert remnant bro

[covert remnant]

You will make these permanent rewards. You won’t get the rewards from this menu.

@severe mulch From login screen/game basic settings.

[crisp venture]

@covert remnant if i spend 3000 uc i will get time limited or permanently?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @opaque dust. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[crisp venture]

@covert remnant even i dont see new lobby in my account region- Nepal

[severe mulch]

I did it, it's not working, the robot is talking

[covert remnant]

You won’t get anything. You are converting time limited items to permanent.

[covert remnant]

Follow the robot.

[keen dock]

Is there a way to dismantle gun lab guns for parts?

[crisp venture]

@covert remnant so basically if i spend 3000 uc i will get everything permanent right bro i am confused because it shows time limited in 3000uc pack

[severe mulch]

then it doesn't help me

[covert remnant]

You won’t get the rewards. You are just converting the rewards to permanent. You will need to get the rewards separately.

@severe mulch May I know what’s your issue, so I can guide you through.

[crisp venture]

@covert remnant okay when i buy it i will get everything time limited and i have to play classic match to make it permanent you mean this right ?

[lunar tapir]

normal view

[severe mulch]

my account was above tiwter and Gmail but the person who stole added their number and I can't log in

[storm flume]

Please contact the customer service for further assistance, @severe mulch. Refer to subpoint 5.4 in #faq for further information.

[lunar tapir]

after floating window glitch view

[junior birch]

Unfortunately not, please leave a feedback about this through #old.

[covert remnant]

You will not get time limited items either from this purchase. For example, think PUBG MOBILE has an event where the top prize is 5000 UC. If you pay $10, the prize will change to 10000 UC. You are just changing the rewards, not getting it.

[lunar tapir]

nope my internet is dead I won't use floating window with pubg mobile thats it

[crisp venture]

@covert remnant okay got it thanks 💥

[covert remnant]

If you think it is a glitch view, you should not do it. If it is a display feature, it is fine.

[lunar tapir]

ok

[junior birch]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE’s terms of service and will result in an account suspension, @lunar tapir.

[lunar tapir]

oky

[trim lintel]

#questions my PUBG account is hacked and stolen, and the hacker unlink my Facebook link , the customer support took more than 7 days to recover the account, in that time the hacker updated his email and phone number and linked it to the account, after 7 days the customer support replied that Facebook is not linked and they can’t help me and closed the ticket !!!! Even they have all the information and documents, I tried emailing the issue but same response all the time, what should I do

#questions I spent a lot on my account, it’s really annoying that company like Tencent can’t help , and simply the account is stolen and they can’t help

[covert remnant]

@trim lintel Unfortunately, if the customer service cannot help, nothing can be done.

[trim lintel]

@covert remnant how to contact a person with higher authority who can support in this issue??

[covert remnant]

@trim lintel Sadly, customer service in-game is the highest authority.

[trim lintel]

@covert remnant thank u

[dry glade]

May i talk technical support

After the update the 3D Touch option disappeared

[vagrant tulip]

Which option you mean ? Do you have a screenshot?

[dry glade]

Yes

Do you know the customize buttons there was a 3D option

It was in iPhone devices only

[vagrant tulip]

Yeah, please report it at #old and use this picture as reference.

[dry glade]

What shall i write

[vagrant tulip]

Write that it disappeared

[dry glade]

Thanks sister

[vagrant tulip]

[thin granite]

Hello

Somebody somehow mananged to login to my account

Its connected to my facebook account

Can you shut it down if possible?

Am i able to recover it back?

[sick shale]

Refer to this message: #questions message

Contact customer service in-game for further assistance in this regard.

[thin granite]

How can i contact customer service in game?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @thin granite.

[trail spoke]

Hello I need help with my account, I Missclicked and accidentally change my server to Europe, and now I can't play as usual because the matchmaking took a really long time and the ping is high. I already contacted the in game customer service but nothing happened after 1 days

@storm flume

#questions

@covert remnant

[covert remnant]

@trail spoke You can play with your friends to get lower ping. If you play solo, feel free to create a new guest account for the time being.

[trail spoke]

Aww man..., thankyou for the help tough.

[old adder]

Hello, Every time I login I always have to download resources how can I fix it?

[raw shard]

@old adder have you tried the routine repair?

[night cloak]

Hy anyone will help me out.?

[old adder]

@raw shard where can I find that can you help me?

[raw shard]

@old adder you need to logout your pubg.. then on the login upper right..

[steep pine]

When is the weekly report come back

[raw shard]

@night cloak whats up?

[craggy granite]

I have a question, is it possible for me to slander someone from my popularity who is not a friend of mine?

[old adder]

@raw shard I will try that hope it works thank you for helping me

[raw shard]

@old adder always welcome

[snow glen]

Someone hack my Twitter account and added his own number on PUBG how can I change it?

[storm flume]

Please contact the customer service for further assistance, @snow glen. Refer to subpoint 5.4 in #faq for further information.

[fallen mango]

I can’t even go into the game at first attempt, it will stuck at ban pan 2.0 scan and timeout.
I can re enter the game after it, then I will be on the plane already.

[green agate]

Can you clarify further?

[green agate]

Try to see if repairing the client can fix this.

[green agate]

You have to state your problem in order for us to help.

[fallen mango]

Just tried, same result

It keeps saying check my network, but I have no problem playing, it just stuck at ban pan2.0 scan for the first attempt…

[low lodge]

Redmi note 10 bro max will support haptic feedback

Or not

[snow glen]

Someone help me 🥺

[grave sorrel]

Hello

[snow glen]

Someone linked his own phone number to my account how can I change it???

[grave sorrel]

I have lag i can use gfx tools?
Or ban

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @grave sorrel.

[cyan citrus]

Please reach out to the customer service in-game for further assistance.

[cyan citrus]

Hello! How can we help you?

[snow glen]

I tried but it doesn't help

[cyan citrus]

Sadly, we do not have a list of devices that support that new feature.

[snow glen]

@cyan citrus I tried customer service support but it didn't help

[cyan citrus]

Please mention your country and the device you are using.

[grave sorrel]

Help me

[cyan citrus]

There is nothing we can do to help you with compromised accounts through the community. You may try to contact the customer service again.

[cyan citrus]

You have been answered here, @grave sorrel.

[snow glen]

@cyan citrus ok I'll try again but if it doesn't help me then how can I change this number???

*his

[cyan citrus]

You cannot change it if the phone number does not belong to you, @snow glen. Please continue with the customer service.

[grave sorrel]

Just tell me if I'm going to be Ban or no.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave sorrel.

[cyan citrus]

Yes, @grave sorrel. Use of any unauthorized third-party software is a violation of the terms of service of the game and will result in an account suspension.

[fallen mango]

Hi Quendi,
Location: Hong Kong
Device: iPhone 11 Pro

[cyan citrus]

Please do a Routine Repair of the game from login menu and reset your device network settings, @fallen mango. You can reset your network settings through Settings > General > Transfer or Reset iPhone > Reset > Restart Network Settings. Restart your device and see if it will make any difference.

[snow glen]

@cyan citrus customer service isn't doing anything

And wow here I'm losing my account because it got hack and now u guys can't even do anything 👏

[cyan citrus]

Yes, there is nothing we can do to help you with your issue through here, @snow glen. Please avoid being persistent by repeating the same question after being answered. Also, be advised that your account security is your own responsibility.

[snow glen]

Then why did u guy added this feature when u can't change it without any other way

???

[cyan citrus]

For any feedback about the game, feel free to use the #old channel.

[forest onyx]

when sound and sensitivity bugs fix

[cyan citrus]

If you are facing any issues after the update, please submit a report of them #973855356381978635 and include the following details, @forest onyx.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[low lodge]

What are the advantages of the new update?

[cyan citrus]

You can find more information about the update in the patch notes: https://pubgmobile.live/patchnotes, @low lodge.

[low lodge]

Old erngel map will return or not

[cyan citrus]

No information regarding this. For any feedback about the game, please feel free to use the #old channel, @low lodge.

[oblique palm]

@cyan citrus

[cyan citrus]

How can we help you, @oblique palm?

[oblique palm]

Where can I get to Moderator ?

[brazen cradle]

How can I help you ?

[oblique palm]

Where can I get to Moderator ?

please

[brazen cradle]

You want to speak to one or be one ?

[oblique palm]

To be one.

[brazen cradle]

Be sure to read the #735483472432594994 - Moderation to know how it works.

[oblique palm]

Read what now.

[brazen cradle]

The #735483472432594994 , Find the title “Moderation” and read it.

[oblique palm]

Did you see your please@brazen cradle

[brittle flint]

Hello

I have problem guys

I don't see the emoji button in the game

[obsidian path]

Please fix the finish message after 2.0 update, it is difficult to differentiate whether our teammate knocked enemy or teammate get knocked by enemy.
The older finish message is easy to understand.please make it to old one

[brazen cradle]

Appreciate the feed back. Kindly share the same in #old

[minor kelp]

5578053622
Pleez change my Reagan united kingdom to pakistan i am Pakistani
My device is vivo y93
My Network is Telenor
My country is pakistan

[brazen cradle]

Unfortunately. That’s not currently possible due to strict data protection policies in Europe region. You cannot opt out of the Europe region currently.

[loud light]

i do not have the option to login with Discord, please fix this problem. thank you!

[covert remnant]

@loud light Uninstall the game and install from https://pubgmobile.live/apk.

[obsidian path]

Is this official or not ?????

[brazen cradle]

That’s a scammer. Ignore all messages from that user and block.

[minor kelp]

5578053622
Pleez change my Reagan united kingdom to pakistan i am Pakistani
My device is vivo y93
My Network is Telenor
My country is pakistan

[obsidian path]

Please remove him from this discord server

[royal flower]

please fix the 2.0 sound system, gunfires and footsteps are so werid.

[brazen cradle]

DM me the ID for the account in discussion. Thank you

[obsidian path]

He has been removed from the server by B-rex

[oak juniper]

You have to change it yourself by changing the region. If you’re not in United Kingdom then you can use a VPN to change it to United Kingdom.

[oak juniper]

Please use #old

[minor kelp]

Kon sa vpn

[brazen cradle]

Using VPN is not advisable. It could put your account at risk of suspension.

[oak juniper]

Oopsie didn’t know.

[royal flower]

▫️ Numeric User Identification：5343951319
▫️ Device：iphone 13 pro
▫️ Network : wifi and lte
▫️ Country: America
▫️ Issue Description: audio sounds so werid after the 2.0 update. I use the “high quality”. All my friends and a lot users are also complaining about it.

[storm flume]

Please do not use languages other than English, @minor kelp. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hollow cobalt]

Why is emergency pickup available in rooms? Teams which are so far from the play zone are directly entering zones center

[brazen cradle]

Thank you. Would you mind leaving this in #old instead of here.

[trim hull]

Hi when I try to reset password on my email link when I click reset password code doesn't get sent to email it says daily code sending limit reached maximum even tho I didn't send single code today.

[brazen cradle]

Please leave your concerns on #old

[fervent wadi]

HELLO! My pubg mobile account was hacked. How can I recover it?

[royal flower]

sry, will do

[oak juniper]

Maybe the email you typed is wrong. You have to wait for tomorrow again.

[brazen cradle]

Did you check your email if you received any codes?

[trim hull]

I checked but all codes I have are rlly old used ones

[brazen cradle]

Don’t be. It’s ok. Appreciate the feed back.

[royal flower]

Does anyone face the same sound quality issue as me?

[brazen cradle]

Do you mind waiting for a few hours for the system to reset ?

[royal flower]

When will pubg fix this?

[brazen cradle]

Let’s keep this channel free for purposes intended , discussions regarding PUBG MOBILE goes in #pubg-mobile

[trim hull]

All right

[fervent wadi]

@brazen cradle please help me. My pubg mobile account was hacked. How can I recover it?

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[vestal iris]

@brazen cradle gameloop 7.1 link?

[fervent wadi]

Thanks

[brazen cradle]

You are welcome.

[brazen cradle]

GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[coral kelp]

helo my name is

〆KTG๛REBALツ
the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
This is my account ID 5370026988

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral kelp.

[ebon sorrel]

Hello, I want to know how many are left UC This account is compensated where severity is blocked :ID 5249047641

[storm flume]

Please contact the customer service for further assistance, @ebon sorrel. Refer to subpoint 5.4 in #faq for further information.

[ebon sorrel]

Where do I talk to customer service?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @ebon sorrel.

[gray spindle]

Hi guys, I can’t play PM, because my Twitter account is suspended, what I need to do?

[celest shadow]

Please contact Twitter support for further assistance.

▫️ https://help.twitter.com