questions

[quiet karma]

It was an accident

[night cloak]

K

Thanks

[junior birch]

You are welcome!

[covert remnant]

You’re under government restrictions now. There’s nothing you or the developers can do.

[tidal tinsel]

can anyone help me with this issue?

[tranquil herald]

No problems . 1 minute

[covert remnant]

@tidal tinsel Which phone?

[tidal tinsel]

iPhone 7

[covert remnant]

@tidal tinsel Login to your Twitter on Safari and on the Twitter app (if you have the app installed) and then open the game.

[tidal tinsel]

I am logged in on both Twitter app and safari

[winged palm]

Is this the loading screen in 2.0

[vocal hound]

Yes

Trash right

[covert remnant]

Could you log out and log in again? In both places.

[tranquil herald]

here it is

[tidal tinsel]

alright, I’ll be back in a minute

[shell sierra]

انا عندى نفس المشكله احلها ازاى

[tidal tinsel]

I did it but it still goes to the white page and waiting doesn’t do anything.

[covert remnant]

@tidal tinsel Could you go to the Twitter settings > apps and see if PUBG MOBILE is there.

[tidal tinsel]

yep

[quiet karma]

Is there any way to change

[cyan citrus]

When you finish a game, there is an option to share the match results before you exit to the lobby. Share that match result and upload it in your in-game moments.

[cyan citrus]

There simply isn't. We could have told you if there was any way to change your region.

[quiet karma]

Will there be a problem if I play like this

[cyan citrus]

No, you should not face any issues, @quiet karma.

[shut arrow]

Why I can't use this, please

[tranquil herald]

Am I doing it right?

[tidal tinsel]

If I revoke pubg from my Twitter access, will it just unlink Twitter from pubg?

[cyan citrus]

Premium crates are not available at the moment, @shut arrow. You should be able to use them when the premium crates will be available again.

[shut arrow]

Fine, thank you

[cyan citrus]

Did you do it like I have mentioned above?

[cyan citrus]

You are welcome!

[modest aspen]

when is the update coming for ios

?

[cyan citrus]

Please refer to #news and pinned messages of this channel for more information, @modest aspen.

[tranquil herald]

Yes. But I did 8 hours ago. I can try to do it again after the update with screenshots of my steps

[tender echo]

When my update came

[storm flume]

Please refer to this channel's pinned messages for further information, @tender echo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan citrus]

Can you try to complete one game in Arena and share another moment of your match result?

[tranquil herald]

Yes. I'll do it now. Thank you. When I'm done, I'll let you know the result.

[sturdy lava]

When Update come to iPhone????

[cyan citrus]

Please refer to #news and pinned messages of this channel for more information, @sturdy lava.

[nova fulcrum]

Help?

[cyan citrus]

Please try to log into the account again after updating your game to the latest version (2.0), @nova fulcrum.

[thorny imp]

What about to update 2.0
To one plus7 .

I can't fined any files to update

[nova fulcrum]

??? Its already updated

[cyan citrus]

This is not the latest version of the game. The version 2.0 is slowly rolling out to everyone. Please refer to #news for more information.

[thorny imp]

Ok

But I'm from yesterday make 20 tray install

1.9 only

[cyan citrus]

The update is not available for everyone yet, @thorny imp. Please refer to #news and pinned messages of this channel for more information.

[leaden junco]

Hey

Guys anyone know’s how i can check how much Uc I should pay to stop deducted from my acc and back to normal?

[cyan citrus]

We will not be able to provide you with such information, @leaden junco. For further assistance with this, you may try to contact the customer service in-game.

[leaden junco]

I did ! The said the same words , i just want to check ! I bought this acc and i dont know how much I should pay now

[tidal tinsel]

can anyone help me fix this Twitter login issue? I’ve already tried restarting my phone, logging out and into Twitter in safari and Twitter app, and I’ve uninstalled and reinstalled pubg before. I’m using an iPhone 7

[night schooner]

When is update released man

Is recalling back in New update?

[cyan citrus]

To start with, trading accounts is against PUBG MOBILE's terms of service. Therefore, we will not be able to help you any further with this.

[storm flume]

Please refer to this channel's pinned messages for further information, @night schooner:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[cyan citrus]

Hello! For how long have you been facing this issue?

[tidal tinsel]

It started a few months ago

and I quit for a bit because of it

[leaden junco]

The same words again , bro i dont blame pubg for this , im asking how can i know , thats it

[cyan citrus]

We will not be able to help you any further with this, @leaden junco.

[tidal tinsel]

the only way that I bypassed it was by unlinking my Twitter account and relinking it 7 days later but I relinked the account recently so I can’t unlink it again

It just logged me out of Twitter randomly when I got on pubg

[cyan citrus]

When you open you open your Twitter login menu, instead of entering your login information, scroll down a little and you will find an option of ''Apps and Session''. Tap on that option and log into your account from there. Restart your game and see if it will make any difference, @tidal tinsel.

[tidal tinsel]

In game? Because I don’t see that option there

nevermind, after a few tries the apps and session option popped up

[cyan citrus]

Where you tap on ''Authorize App'' in your video recording. Scroll down a little and you will find it at the bottom.

[tidal tinsel]

it gave me a login cooldown timer for 5mins

[cyan citrus]

You may need to wait for that to be over, @tidal tinsel.

Please keep in mind that multiple failed login attempts will result in a temporary cool-down of your ability to log into any account.

[night cloak]

I apologize if I interrupt. Tonight I was playing and in the middle of the match the gyro stopped working, I tried to turn it off and on but nothing, I reinstalled the game but nothing. I have another account and it works perfectly all with the same device. So I tried to give my main account to a friend and gyro doesn't work, what happened?

[cyan citrus]

To start with, sharing accounts or giving access of your account to someone else is against PUBG MOBILE's terms of service. Please don't do that again. For your issue, could you please mention your device, @night cloak?

[night cloak]

yeah but I didn't understand why the account in question is not working, i have a second account and it works normal, poco f3

[cyan citrus]

Did you update your game to the latest version (2.0), @night cloak?

[night cloak]

yep, 20 minutes ago and same story

one account is working other not

[tidal tinsel]

thanks for the help! it automatically logged me into pubg using my twitter account! I appreciate the help, have an amazing day :D

[cyan citrus]

Glad to hear that and you are most welcome, @tidal tinsel!

[stray kraken]

when global update version 2.0?

[cyan citrus]

From your description, it seems like an issue with your account. What I can suggest is to logout from your account and do a Routine Repair of the game from login menu and also Restore Default Settings. Clear game cache and restart your device. If the issue is persistent, please reach out to the customer service in-game or report the issue through #old in compliance with the channel's pinned instructions.

[cyan citrus]

It is slowly rolling out for everyone. Please refer to #news and pinned messages of this channel for more information.

[night cloak]

thank you so much

[cyan citrus]

You are most welcome!

[north mortar]

Hello when i finish compilation of resources say me Error Code : 3

[cyan citrus]

Could you please share a screenshot or the video recording of the issue you are facing, @north mortar? Also, please mention your device and country.

[north mortar]

Can't screenshot

But On Xiaomi mi 11 5g MIUI 13.0.4

[cyan citrus]

Got it! From where did you download the game, @north mortar?

[north mortar]

Play Store ^^

[cyan citrus]

To start with, please clear game cache one time and restart your device.

[north mortar]

okay i go to clear all data and re download ^^

[night cloak]

it seems that now everything is fine it has started working again, you are unique thanks you saved me!

[cyan citrus]

Glad to hear that and glad to be of help, @night cloak!

[snow sequoia]

Hello how do i fix thus

this

[cyan citrus]

Please try to log into the account again after updating your game to the latest version (2.0), @snow sequoia.

[snow sequoia]

How do i do that if the update options not available on google play store

[sullen lion]

You can wait. It will be available soon.

You can also download from the official pubgm website as an apk. in 4 hrs.

[sullen lion]

Yup it is.

[paper lagoon]

Hello can someone help? I have some problem in the game itself that I do not receive absolutely any codes for my phone number. I can't reset my password, activate two-step authentication, etc.
What could be the problem with this? Just click get the codes and they just don't exist they don't come
Please help because I'm tired. I've been trying to get the code for 2 days. but the code doesn't come...

[sullen lion]

@cyan citrus help him bro.

[covert remnant]

@paper lagoon That sounds like a server related issue. Please wait and try again one more day to see if it works. If not, contacting the customer service is the only way.

[paper lagoon]

what should I write in support so that they understand my problem? I tried to write in support but they don't understand what I need

[covert remnant]

Just write that you are not receiving the two step authentication code. Ask after one more day, otherwise they might tell you to just wait.

[steep pine]

Hey somebody is here for help

[covert remnant]

Yes?

[snow sequoia]

what is the link for the official pubg mobile website

[steep pine]

When we idle on pubg discord server it increase the rank or not@covert remnant

[cyan citrus]

https://www.pubgmobile.com.

[snow sequoia]

Thanks

[covert remnant]

@steep pine It doesn’t. Only when you chat.

[steep pine]

@covert remnant thanks

[paper lagoon]

how can I write without being answered by a bot inside the game? i write in support in the game but i am answered by a bot

[covert remnant]

@paper lagoon The bot will guide you through.

[inner ermine]

Hello, who can I contact about account recovery?🥲

[paper lagoon]

the bot does not understand what I need I write that the code does not come for two stages of activation and the bot answers me not what I need

[remote junco]

Pubg mobile global version 1.9.0
Issue:
I have an issue that its going for months, after the 4'th anniversary update i am expiriencing an issues.

• game lagging, as being low fps and game feels very laggy, choppy. Even the game is on lowest graphic setting, highest fps rate.
• game not recognizing hits, been having this issue from time to time, shooting on enemy and the game does not recognize the shoots, even i see the blood comming out of him, auto mark marking the enemy but there is no hitmarks, also in results no damage done.
• the "ms" issue, i have an constant of 20-30 ms in game, barely ever change from 20, but the issue is that when enemy shoots at me, after i take cover behind rock/house/wall i get damaged after 0.5-2 seconds after i hide, resulting in most deaths i have in games.

The first one is the biggest problem, fps issue is insane, my frames are very bad, when starting game and after playing for some while, as im full gyro spray player i cannot aim properly at 20-30fps, at the beggining of the first match its bareable, but after playing for 5 to 10 minutes it becomes imposibble
To play the game.

Device:
HUAWEI p30 pro 6gb 2019
128gb rom storage.

[covert remnant]

Please contact the customer service.

[covert remnant]

Can I see the entire conversation?

[covert remnant]

Please use #old.

[inner ermine]

https://www.pubgmobile.com Is this done on the website?

[covert remnant]

Oh no not website. In-game.

[inner ermine]

I can't log in to my account, it was stolen, but my mail and Facebook are mine😩

[paper lagoon]

yes i will translate the game into english and can throw you screenshot. Sorry I just play in Russian language.

[paper lagoon]

what should I choose here? to start a dialogue

[covert remnant]

That’s a good chance that you will recover it quickly. Make sure to provide everything accurately to the customer service when asked.

[covert remnant]

Enter the message about the problem.

[inner ermine]

But how to contact them without having access to the game settings, because they write only from there?

[arctic island]

Open hack what is this no any bann

[harsh pilot]

Why servers down in 2.0

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @arctic island. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot/video recording.

[harsh pilot]

Nvm

It starting working after awhile of waiting

[near quartz]

Hey guys. Can u pls try help me? I bought poco f4 gt. I had poco x3 pro before. Now i have problem with sound in pubgm. Footsteps, shooting, everythink.. is too low sounded. If i had on x3 100% sound, now on GT its 70%.. anyway, if i watching videos on pubg, i hear it nicely on 100% . Only ingame is problem. I have everythink on max ofc. Xiaomi told me it can be because x3 was android 11 and gt is android 12 and its "badly" optimalised for this.. anyone have same problem? Anyone have a tip please? Thanks alot.

[candid wolf]

hi

how to update pubgm on ios?

[wooden bear]

where is the update? @lime juniper

[cyan citrus]

It will be available soon, @wooden bear and @candid wolf. Please refer to #news for more information.

[copper verge]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @copper verge. Remember to read through #faq before asking questions in the support channels.

[crisp venture]

@cyan citrus is there any # to promote my youtube channel ?

[red sigil]

it is time bro

[tropic condor]

Will Poco x3 GT Support 90 fps?

[red sigil]

where is the update?

[fair condor]

My Acc was Hacked + The Country Had Been Changed What should I do

[red sigil]

Contact support

[fair condor]

I try but useless

[red sigil]

We can't help you here

[fair condor]

K Thx xD

[steep pine]

Hey somebody is here for help

[winged palm]

Unstable network what to do

[wheat leaf]

Any iOS user got update ?

[night cloak]

Nope

[storm flume]

We currently do not have a specific release date for the upcoming update, @wheat leaf. Once we do, we will publish further information in #news.

Please contact the customer service for further assistance, @fair condor. Refer to subpoint 5.4 in #faq for further information.

Please refer to this channel's pinned messages for further information, @tropic condor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[late valve]

No, still waiting

[night cloak]

No

[late valve]

Finally received ios update ❤🔥

[night cloak]

same 🔥

[crisp venture]

Finally wait is over♥️💥

[lusty orchid]

Hello My name is (卍『JØKER』) My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID (5934936541)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty orchid.

[wheat leaf]

Still waiting in 🇨🇦 🫥🫥

[glass juniper]

Just got it on the official website using US-server vpn

[ebon path]

I'm from US est time zone and I havent received the update yet

[wheat leaf]

Same dude

[ebon path]

Is there apk download

[austere hedge]

@polar marsh Every time I try and delete unused items it kicks me totally out of game.

[compact oar]

You can now download the game from https://www.pubgmobile.com/.

[ebon path]

But it shows 4th anniversary update

[compact oar]

It's version 2.0.

[balmy osprey]

90 fps ? 2.0 updated does support it

[neat sphinx]

I have been banned from buying uc almost two weeks now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat sphinx.

[past skiff]

I have been banned from buying uc almost two weeks now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past skiff.

[night cloak]

I can't get updated need help please

[cursive oxide]

Hello, is the reason why some people haven't got their update yet is because of something called "staged rollouts" (https://support.google.com/googleplay/android-developer/answer/6346149), or is it just play store acting weird?

[jade nest]

iOS?

[night cloak]

Android, Redmi 9A

My gf got the update but i haven't xD

[jade nest]

Clear data of play store and check again

[night cloak]

How can I do that?

[jade nest]

Long click on play store and select app info

[night cloak]

Ok

[cloud umbra]

any iOS user got update?

[covert remnant]

@cloud umbra Yes, just got it. It us rolling out for everyone rn.

[cloud umbra]

ok ty

[visual radish]

Bruh every time I go in combat during a classic match, I start lagging like crazy which ruins my gameplay experience. For example its very hard to do close combat when Im lagging because my opponent just defeats me. Ive sent several reports already but it doesn’t seem to be going through.

[steep pine]

I did not got updated above 1 hour

[brittle flint]

NMxGRINGO 5227243382
SWORD • SYROX 5207697615
They wants to steal people's accounts by sharing fake site link

deal with the relevant situation

[covert remnant]

Report them by tapping on their profile and they will be punished.

[night cloak]

Some youtubers are promoting downloading of pubg mobile apk through their video description in telegram link

https://youtu.be/Bh36EYwyqnk

[brave wolf]

It's just copy of obb, data and APK

[cursive oxide]

The game update should have rolled out to everyone 5 minutes ago, but I haven't got the update, is reinstalling the only way or should I just wait?

[faint pine]

Me too

[night cloak]

There is an invisible wall north east of Iceborg in the new Livik map @lime juniper

I didn't get the update help

<@&481161015728406538>

[covert remnant]

Please use #old to report bugs. This usually happens in custom rooms. You were already warned not to mention the moderator role for game related problems, unless there’s an emergency. Please avoid repeating it.

[night cloak]

this isnt no custom room, darling

[covert remnant]

@night cloak Gotcha.

[night cloak]

[elder oak]

Hello, my friend's account has been stolen, and this means that the level of protection is very weak. All the time you demand that we help you report fraud and we do. Now my friend's account has been stolen and the thief is enjoying it in my stead without right
Please reply quickly because I will not give up on getting my friend's account back with your help and that is your duty.

I need help with this please

[night cloak]

@elder oak how much has been stolen

[night schooner]

can anyone tell me

is recall back on new update?

[night cloak]

@night schooner theres a new theme being added next season

[green agate]

https://pubgmobile.live/patchnotes

[storm flume]

Please contact the customer service for further assistance, @elder oak. Refer to subpoint 5.4 in #faq for further information.

[quasi vessel]

Hello anyone here Official members to help me ?

[covert remnant]

@quasi vessel No official members, unfortunately. What’s the issue?

[quasi vessel]

I have got some problem regarding pmco qualifications 🥺🥺

[patent geyser]

when the las update available on emulator? i still play on the old version

[quasi vessel]

Where should i send msge to pubg official discord ?? @covert remnant can u help me ??

[late tundra]

What's up da homes

[visual radish]

Bruh every time I go in combat during a classic match, I start lagging like crazy which ruins my gameplay experience. For example its very hard to do close combat when Im lagging because my opponent just defeats me. Ive sent several reports already but it doesn’t seem to be going through.

[covert remnant]

@quasi vessel Customer service in-game for account related issues. [e-mail] for general inquiries.

@patent geyser Do you mean game update?

[covert remnant]

@visual radish Which device is it?

[visual radish]

Iphone 6s

[covert remnant]

Slot? PMCO?

[quasi vessel]

I have hot this from mail 😞😞 @covert remnant what shoud i do now ?

[visual radish]

Bruh

Why no response

[quasi vessel]

Yes we were qualified but we are unable to confirm slot due to network issue we are just an hour late

[covert remnant]

Sadly, due to the phone’s processor being pretty old, you will experience these types of issues. Upgrading is the only way.

@quasi vessel Please join the PUBG MOBILE ESPORTS Discord server (https://discord.gg/esportspubgm) for assistance related to PMCO.

[visual radish]

Oh

[visual radish]

What is the earliest iphone model that is able to process pubg

[covert remnant]

iPhone 6s can process the game but not efficiently, like you will face these types of issues. An iPhone X or newer phone is needed for good experience.

[visual radish]

Hmm ok

Thank you

[cursive pulsar]

i don't get update yet, why?

[visual radish]

But how come it was very recent that it was not able to process efficiently?

Was it due to an update?

[covert remnant]

@cursive pulsar It should be available for everyone. Try clearing your Play store data.

@visual radish Each update with new features will make older phones perform bad, unfortunately.

[visual radish]

Oh dear

[elder oak]

Since a week or less

And we tried to reach the customer service and they didn't reply us

Even now you told me to go to #faq and I don't have the permission to send comments

[covert remnant]

They will take about 30 days to recover the account if all the requested information you submitted are valid, @elder oak.

[elder oak]

My friend was connecting to the game by her Facebook account.. and he made it banned because he shared some offensive pictures by her account on Facebook.. so they banned it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elder oak.

[tepid matrix]

L Server

[night cloak]

Hi all

Where i can download New update on pubg mobile 2.0?

[celest shadow]

You can update through your Google Play Store or AppStore.

[night cloak]

I dont have acces on google play

[celest shadow]

Which device do you use?

[night cloak]

HUAWEI p40 lite e

I need apk

[celest shadow]

You can update through the Huawei AppGallery or download the latest version at https://pubgmobile.live/apk.

[night cloak]

Here is Last version?

[pseudo forum]

I didn’t even hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo forum.

[vestal vigil]

In this new update 3rd link is unlink or what @celest shadow @polar marsh

[kind scroll]

When are you going to add the new mode?

[celest shadow]

E-mail addresses and phone numbers can be changed but not unlinked.

[celest shadow]

May 14, stay tuned and keep an eye on #news!

[rough pivot]

Fix ping issue

#pubg-mobile

[final spear]

Are you looking for teammates?

[rough pivot]

Dont chat here

[ivory ice]

where is new erangel event?

[restive heath]

Hello everyone

How can I recover my PUBG account??? Someone was scamming my acc.I recover Facebook but they have twitter and email !!! Please help me 🙏🙏🙏

Anyone knows what can I do ?

[night cloak]

@lime juniper There are a lot of bans are given to players without a valid reason, I've been banned for hacking and I didn't hack or any kind of that as well It told me 3rd party is not allowed, and I don't have any app is just game loop = PUBG Simulator.

I and my friend or many others has been banned 10 years, but I got 8 years and can say It's a bug as far as the new update. Help us please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[final spear]

Please contact with the in-game customer service to unlink unauthorized login methods and recover your account.

You can use this conversation shown in the screenshot below as an example.

[restive heath]

Thanks mate 💪🏻💪🏻

Hope to recover

[grave quail]

Question.... How can i tell the PUBG morons to fix my damn game?
I cant access my account via twitter..

[full girder]

sorry can u help me? i got banned for no reason,i didn’t hack and didn’t kill my friends either, can’t play without my sensitivities :(((

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full girder.

[restive rivet]

Anyone help me

[brazen cradle]

How can I help you ?

[restive rivet]

Server change issue solve please

Russia to Pakistan

[brazen cradle]

Kindly contact in game support for help with this

[brazen cradle]

Before that, can you elaborate on what the issue exactly is ?

[south grove]

I had all maps downloaded then why do I need to download all of them from the begging this time after update ?

Earlier it was just 4 or 5 mb each map but this time I have to download full maps

Nearly 1Gb

[final spear]

Did you reinstall the game?

[idle cypress]

I want to report illegal content

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @idle cypress.

[potent abyss]

i want link pupg 2.0 for gameloop apk

i want link pupg 2.0 for gameloop apk please

[mortal apex]

Please refer to this message, @potent abyss:

#news message

[potent abyss]

this 1.9

i want 2.0

sorry i cant speak english very good

i can speak arabic

[final spear]

Are you asking about emulator?

[potent abyss]

yes

[final spear]

Then it's depending on your respective emulator platform when they'll release the update there.

[potent abyss]

Do you know when they will release the update for the gameloop emulator

[final spear]

You may try visiting their website:

▫️https://www.gameloop.com

[restive rivet]

Information please

[raw shard]

For custom room, players who updated their PUBGM and those who haven't can both play right? Or depends upon the room creator?

[compact oar]

All players should be in the same version.

[atomic slate]

Help me!!! I got banned for no reason when gaming in new livik . I just downloaded app from Appstore and didn’t cheat. ID:5459461364

[polar marsh]

Please refer to the private message from @polar marsh for further information, @atomic slate.

[raw shard]

@compact oar copy.. thanks

[tropic flicker]

anyone facing audio issue after 2.0 update ?

[kindred hawk]

Where is the new state discord

[tropic stream]

I love you guys, and I really love Metro Royal. Whenever Metro Royal season start, I never play classic. I am sure there are a lot of players like me. So, could you Kindly make the metro ranked like classic?

[tropic flicker]

im facing audio issue after 2.0 update left right audio is mixup while playing game, is there any solution ?

[brazen cradle]

I understand, leave a report in the #old - #Update 2.0 in accordance with the channels format.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @kindred hawk.

[molten moat]

we registered PMCO with 4 players and one of my team got ban for 1 week because while playing classic some random guys used hack then he got ban…and my teammate also get ban for 1 week. Ban reason was team up with hackers please sir help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @molten moat.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hello pubg mobile company My account has been banned for 10 years without any reason or violating any of the reasons for fraud.
Please review my account .
ID:5282537964

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[raw shard]

@kindred hawk new state is not under Tencent Games, its under Krafton

[kindred hawk]

Oh

[paper lagoon]

wtf

[night cloak]

Why doesn’t haptic support the new iPad models

[dusty heath]

@onyx cosmos

how come I have only 15.4.1 ios update available?

Are they released in different countries at different time?

[onyx cosmos]

The iOS 15.5 will be officially released next week Tuesday or Wednesday. Im on beta program.

[onyx cosmos]

No I registered for the beta program.

[dusty heath]

Aah very nice

I can manage until that, thanks a lot mate 😃

[covert remnant]

There is no vibration mechanism in the iPad.

[night cloak]

oh right ty

[nova tartan]

ممكن حل المشاكل ده مش عيز يربط ربط ثالث

[storm flume]

Please do not use languages other than English, @nova tartan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[nova tartan]

Help please

It is possible to solve these problems, I do not want to connect a third connection

[paper lagoon]

help i can not download resources i gives an error

[signal sapphire]

Yo, can you fix your game already, every update there are some new glitches and the new high sound is so puffed like literally not clear at all

[nocturne pewter]

There is no balance between the evaluation in Levk in the new update, for example, I got out of #11 and six kills, and it did not increase me any points, but if I died, for example in #18, I am missing as if I were in Erangel and I am sure that this problem is facing many players, I hope to fix

[lime juniper]

Full APK (1 002 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.0.0_uawebsite_55A2051F.apk

Erangel Small APK (785 MB)

https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_2.0.0_uawebsite_small_B93D7B70.apk

https://pubgmobile.live/apk

Aftermath Small APK (634 MB)

https://f.gbcass.com/PUBGMOBILE_Global_2.0.0_uawebsite_livik01_8B4486F7.apk

[weak wedge]

Smol kill feed

[mortal apex]

How can we help you?

[cobalt pewter]

When pubgm update for gameloop i have update for mobile but pc not update

[mortal apex]

Feel free to use the Thread created in #old.

[cobalt pewter]

@mortal apex

[mortal apex]

You may download the version from their website:

▫️https://www.gameloop.com/

[cobalt pewter]

Yes i download gameloop from here

Vng update but global not update

I check from 1 hour ago

[mortal apex]

The update is slowly rolling out. You may wait until it will be definitely available.

[cobalt pewter]

Ok

[timber cradle]

so now you said 100% at 6:00 am

now its 12 pm !!

[last sinew]

After I installed the update it does not show the sign in through discord option

[night cloak]

This needs to be stopped on emulator

[remote cloak]

i am not receiving code to change my number or g-mail

[storm flume]

Please contact the customer service for further assistance, @remote cloak. Refer to subpoint 5.4 in #faq for further information.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[remote cloak]

it didn't helped me

[fleet loom]

Hello pubg mobile company My account has been banned for 90 days without any reason or violating any of the reasons for fraud. Please review my account . ID:5105972497

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet loom.

[compact oar]

Please download the game from https://pubgmobile.live/apk if you want to have Discord as a login method.

[neat geyser]

pubg fix the new kill feed, Its too small in scrims I couldnt tell if I knocked a guy

[sour garden]

Is using a controller for pubg a bannabble offence?

[tranquil herald]

Hello. Sorry, only today we managed to collect the arena. In continuation of our conversation: all requirements were met, but the task was not completed

[fringe orchid]

My livik event is not showing why?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @neat geyser. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fringe orchid. You can also submit a report in #old in compliance with the channel's pinned instructions.

[fringe orchid]

Why this is not showing?

[green agate]

Please refer to the message from Dyno @fringe orchid

[celest shadow]

Please be advised that use of third-party peripherals and applications are against PUBG MOBILE's terms of service and can lead to an account suspension.

[night cloak]

Why don’t I get matched with the people in my country

Everything Is set to my country

[green agate]

Unfortunately, due to certain factors, you are not guaranteed to match in the specific language you choose.

[tropic rover]

My phone 11t pro which snd 888 and still not supports 90 fps, when will support it?

[night cloak]

well all of my friends get matched with the people they want expect me

[green agate]

Please keep an eye out for any news on phone optimizations.

[green agate]

There is not much that can be done to fix it, you can however suggest anything regarding this in our #old channel.

[tropic rover]

When and where?

[green agate]

At any point, and inside of the game or in our #news channel.

[tropic rover]

That means it now or later will support?

[green agate]

That would mean later in the future.

[tropic rover]

Yea, I mean in the future

[tepid matrix]

FIX THE SERVER WTH

[tranquil herald]

No achievement, no challenge. Went to download Call of Duty. Just free space from PUBG on your phone

let me know when the game is fixed

[last sinew]

Thank u so much

[weary summit]

Hey, where exactly is that category? Is it a website or a different group? Because there's not a post close to the announcements you mentioned on the #news channel.

[pseudo tinsel]

You do the right choice. I'm waiting for the next season of metro royale to see if they fix the kill effect / death crate issue (that stop working since two seasons) and take my decidion.

Currently i don't put more money on the game until it's fixed

[tribal lagoon]

Why i cant send popularity to my friends

I was playing to 1 hour and my level is 25

I need to send popularity to my friends but i cant

I have 4000 UC

[green stone]

Hi i got ban 10 years and I don't do anything false can someone help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green stone.

[tribal lagoon]

?????

Answer my question please

[timber cradle]

where are the update !!!!!!!

[olive hollow]

Google play

[steel latch]

I’ve linked my mobile number and set a password as requested and as I attempt to sign in with the mobile number it tells me that my password is incorrect

[quiet inlet]

Why i am having high ping issue??

[inland zenith]

The coupon says 50.

A description-20

[shut terrace]

hello

[inland zenith]

On the coupon, to the right, the number 40 is drawn

But the coupon itself is for 20.

[junior birch]

Hello! How can we help you?

[storm flume]

Please refer to subpoint(s) 4.7 in #faq for further information, @quiet inlet.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @inland zenith. You can also submit a report in #old in compliance with the channel's pinned instructions.

[wraith nova]

I want to report people cheating

[wraith nova]

help me

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @wraith nova. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

Hello
Can someone please help me

[steel latch]

<@&481161015728406538>

Very urgent

[junior birch]

Hello! How can we help you?

[night cloak]

Is there a way to get some help with the region change

My region was changed by mistake to middle east.. now the game is lagy, and all my ranking up is left in Europe...
(Me region was Europe)

And the season ends soon and my rank is locked now...

[junior birch]

You must wait for the cooldown to end.

[silver flicker]

I want to chang my region

[junior birch]

Please provide an image of the issue you are facing, @silver flicker.

[storm flume]

Please contact the customer service for further assistance, @steel latch. Refer to subpoint 5.4 in #faq for further information.

[silver flicker]

Help me

[ivory ice]

What does this red point mean

[wraith nova]

What is the problem

[junior birch]

Please only include the YouTube video code, highlighted in the example.

[wraith nova]

How do ? I tried every way

[junior birch]

You should only send this part of the video as highlighted in this screenshot.

[digital wyvern]

hi i buy prime plus like one week ago but after update i cant find prime plus can someone help me?

<@&481161015728406538>

[oblique mango]

How do i fix this it just keeps loading

And say request timeout

[storm flume]

Please refer to subpoint(s) 4.8 in #faq for further information, @oblique mango.

[celest shadow]

Where did you download the game from?

[oblique mango]

Tryed still dont work

Il contact suport

[digital wyvern]

i just click on pubg and it write me update finished please restart

[fathom quartz]

Are there any Russians?

[storm flume]

Please do not use languages other than English, @fathom quartz. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

Please make sure that you download PUBG MOBILE from Google Play Store or AppStore. Click on the crown icon to access the Prime/Prime Plus subscription menu.

[gray summit]

@celest shadow New event explore livik is not showing

[digital wyvern]

ok ty so much

[celest shadow]

Feel free to submit a report in #old.

[fathom quartz]

How to raise the rank of investigator from private to corporal?

[steel latch]

In game customer service is not helping they just have a bunch of useless articles

And won’t even take a ticket submission

I would really love some assistance in this matter

[quiet inlet]

@cyan citrus there is scammers in the discord servers

Be careful guys

[cyan citrus]

Please use #discord if you want to report a user in this Discord server, @quiet inlet.

[left prism]

Having some fun after killing me by teamming 👍

Indeed

[cyan citrus]

Please try to change the password of your linked phone number and try to log into the account again.

[storm flume]

Please do not use languages other than English, @cerulean moth. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[left prism]

@cyan citrus where do I signal that behavior ?

[cerulean moth]

hello my account was hacked can you help me?

[digital wyvern]

@celest shadow i reinstaled pubg and it worked ty you again

[cerulean moth]

I received support from within the game, but to help solve the problem

[quiet inlet]

@cyan citrus how to fix the ping issue?

[cyan citrus]

Please report such inequitable behavior directly through in-game report feature or the customer service.

[quiet inlet]

It was good before update but after update having so much issue

[left prism]

And what they got for doing that?

[cyan citrus]

Could you elaborate?

[cerulean moth]

How can I reach the customer representative directly?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @cerulean moth.

[left prism]

What kind of punishment they get for teamming

Sanction

[cyan citrus]

It depends on the severity of the violation, @left prism. You may refer to the following announcement for more information.

#news message.

[left prism]

Understood. Thank you

[cyan citrus]

You are welcome, @left prism!

[cyan citrus]

What is your device?

[quiet inlet]

Ipad pro 2021 m1 chip

[cyan citrus]

And what is your country and the server you are playing on, @quiet inlet?

[quiet inlet]

I have changed my server to north amaerica

But my ping was 20 in middle east

Even if i play with team with middle server same issue

Ping more then 90

[cyan citrus]

And what is your country, @quiet inlet?

[quiet inlet]

I never get above 20 before

Qatar

Its happening since yesterday

[cyan citrus]

You have selected a non-regional server, @quiet inlet. This may be the reason as why you have high in-game latency. This is not much we can help with. What I can suggest is to reset your device network settings through Settings > Transfer or Reset iPad > Reset > Reset Network Settings. Restart your device and see if it will make any difference. If the issue persists, please reach out to the customer service in-game for further assistance.

[iron bloom]

hey guys

i have problem i want to fix it

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @iron bloom. Remember to read through #faq before asking questions in the support channels.

[iron bloom]

after the update everything about control in game not working like broon crows and anykey Like F for car and anything like that

[cyan citrus]

Are you using the GameLoop emulator, @iron bloom?

[night cloak]

When will that bird be given for free on pubg

[cyan citrus]

No information regarding this, @night cloak. Please feel free to provide your feedback about the game through #old.

[sharp elbow]

Nice

[night cloak]

bug in new update

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

ok

[spice comet]

Hi. My account got hacked as someone was able to connect their email to my account. Thus I can’t play the game properly as the person keeps logging in to my account. Is it possible to unlink the email from my account and if so, what steps can I take to do so?

[frigid oak]

i have a problem in game on gameloop

ther is any fix soon ?

[south grove]

@lime juniper When you open Matches option the opening animation logo shows
"All Talent Championship Battlegrounds Mobile India "
Pls check

[copper urchin]

I received a ban from the game for a month from 5/5/2022 to this day and the ban has not been removed and it has been more than 30 days. Can you help me to log in again (5814514581)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper urchin.

[night cloak]

I have how to unbanesce an account that was Banat a year ago for 10 years banat

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please contact the customer service for further assistance, @spice comet. Refer to subpoint 5.4 in #faq for further information.

[compact oar]

Begging is not allowed.

[compact oar]

Please feel free to provide your feedback about the game through #old.

[compact oar]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[storm flume]

Please avoid going off-topic, @south grove and @night cloak. You may have unrelated conversations in #chat.

[iron bloom]

YEAH

[steady zealot]

Hello :)

[compact oar]

Hello! How can we help you?

[steady zealot]

^-^ I have problem with purchasing UC it say that I did purchase from ille**l website so They did take my uc How I can know how much I need to pay to can actually purchase again or anything about that

[zenith crater]

<@&639889499718942720> <@&481161015728406538> Why controls are not working in pubg mobile (gameloop) after updating the game and emulator?

[compact oar]

If you have made illegal purchases in the past or from unauthorized sources, UC will be deducted until the total amount has been recovered. For further assistance please contact customer service in-game.

[compact oar]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[zenith crater]

Which discord server for gameloop?

[steady zealot]

Thanks but the bot doesn't provide any help in this case should it be by mail?

[compact oar]

You can send an email to [e-mail].

[compact oar]

Please feel free to browse the internet.

[steady zealot]

Thanks for the assistance ☺️

[chilly blade]

I need help with something

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @chilly blade. Remember to read through #faq before asking questions in the support channels.

[chilly blade]

I need help understanding the transactions of butterfingers. do I buy 2 bars for code to get parachute then the next day I buy another 2 bars for code to get buggy then on a different day I buy another final 2 bars for the code to get the outfit? Or do I buy 6 bars just to redeem the outfit

It’s really confusing

@compact oar

[fossil nebula]

hi i was wondering if there’s a report option for sexual harassment in-game

[dusty heath]

hey! Is haptic feedback supposed to work with headphones? As currently it only works when you dont have headphones connected

[tropic flicker]

2.0 Update is totally crap, completely ruined game experience.
we been facing these problems in new update:
1: unstable network message when starting game
2: New kill message is totally useless why are we getting notifications of teammate's kill or knockdown
3: gunshot sound are mixed i heard fire from left side but enemy was on my right side and he killed me lol
4: same sound glitch with card and footsteps sound
device:Redmi Note 9s
country:Pakistan
network:Zong

[fossil nebula]

<@&481161015728406538> ^^ pinging just in case

[void rivet]

In game or chat thing?

[compact oar]

Please feel free to provide your feedback about the game through #old.

[unkempt meadow]

oh, sorry. Wrong channel again 😭

[compact oar]

Feel free to read the rules here:
https://gamewithbutterfinger.com/en-us/Rules.

[compact oar]

Please feel free to provide your feedback about the game through #old.

[celest shadow]

You can select "Others" and enter the details of your report in the text field.

[wispy crescent]

For some reason I don't see a pinned thing for metro?

[inland zenith]

Nice...

https://cdn.discordapp.com/attachments/684025400426364946/974700456536322138/Screenrecorder-2022-05-13-02-12-02-179.mp4

The invisible containers

[sturdy plinth]

I didnot get updated in play store please help can not login because I login in iphone with updated version

[balmy surge]

Hi, How can I download HD version of PUBG Mobile v2.0.0?

<@&481161015728406538>

[inland zenith]

Dont ping moderator for this stupid reason %_%

[compact oar]

Metro Royale: Reunion availability: May 18, 02:00 - July 10, 23:59 (UTC +0).

[compact oar]

Please feel free to provide your feedback about the game through #old.

[wispy crescent]

@compact oar thank you just saw that!

[balmy surge]

Hmm. So How can I do it?

[inland zenith]

Already.

[balmy surge]

Can you see my problem?

[inland zenith]

You were unable to notice the "Download the HD resources" button

When version 2.0 was installed

[celest shadow]

You should be able to download the HD Resource Pack from the Resource Download Center.

[inland zenith]

Rifle shells are displayed separately from the rifle)

[balmy surge]

Where is that option?

[dusty heath]

Is haptic feedback supposed to work with headphones? As currently it only works when you dont have headphones connected

[celest shadow]

We truly appreciate that you are reporting these to us. Could you please submit all your reports to #973855356381978635 and include the following information for each report?

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[inland zenith]

Look at the button to the right of my nickname

[hollow cobalt]

As always update did come with a bunch of glitches
It was literally my first game after the update

1. Character got stuck midair as it was sitting in a vehicle when I clicked on get in button
2. I used smoke grenade but there wasn’t any effect of it
   3.Ping is stable but bullets were not registering

I’m sure more glitches will be discovered soon ! Please fix them soon!
And can you make the message darker and bigger which is seen when you knock,kill someone cause it’s confusing us if the enemy is knocked or not ! The old one was better. It used to show ‘you knocked ….’ which used be clearly seen !

[inland zenith]

Screenshot above in chat.

[balmy surge]

Yes, I see. the download button

@inland zenith @celest shadow Thank you for helping

[compact plume]

how i can login to pubg mobile from discord last update version 2.0.0.16294 !!

please help !!

[void rivet]

Pretty sure it won’t work, unless it is private chat or clan chat whatever then it will work just like reporting people that is advertising giving popularity for uc.

[sturdy burrow]

Hi Guys, My PUBG mobile account got hacked recently. Then i contacted PUBG via Customer Support in Game. They wanted me To Provid them Information and purchased UC bills. I Provided PUBG mobile Every Single Information . They accepted and Wrote me. That they saved My PUBG Account and unlinked the Hacker link From My PUBG Account But i still See the Hacker link Why? 😭

[celest shadow]

Yes, it will still work if you have earphones or headphones plugged in.

[steel latch]

It won’t allow me to change it and I am unable to login with the number to unlink it either because of the same password issue

[celest shadow]

Thank you for sharing your valuable feedback. Please share this in #973855356381978635 so that the community team can take note of it.

[raw shard]

@sturdy plinth hello.. you can download the update via https://www.pubgmobile.com/en-US/home.shtml

If the update is not available in your android device.

[celest shadow]

It is best to report this kind of behavior. For your information, players can get chat or voice chat muted if a violation is found.

[celest shadow]

If you still encounter issues, please contact the customer service again for further assistance.

[celest shadow]

Did you mean Discord as a login method?

[open sparrow]

Hello pupg mobile

[sturdy plinth]

Thank you for reply I get update.

[regal tree]

Why event not showing

[raw shard]

@sturdy plinth usually ios gets an early update.

[sturdy plinth]

Yes I get first in my ios

[raw shard]

@regal tree i think some events are not available in other regions..

[regal tree]

It's available in Pakistan region

[open sparrow]

PUBG Mobile, I am really sorry, I shipped in the game and the amount was recovered by the store owner, and this is a fraud that took place without my knowledge due to disagreements with the owner of the store in which I was charging and I have been shipping since Season 7 by official methods from approved shipping sites with you and I want to lift the ban About my account and I am fully prepared to pay the amount owed to you, but I want to know the amount owed so that I can pay it. Thank you very much. My account was banned on 4/6/2022 for a year. Please reduce the penalty.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @open sparrow.

[void rivet]

Message reports only work but not the player unless it is some attacking teammates and something yeah it will.

[raw shard]

@regal tree are you from pakistan?

[last tusk]

anyone play on emulator i need help

[compact oar]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[grim edge]

There’s a problem with middle east servers after the update my ping is over 100 and before it was nice getting 20 i live in qatar pls fix it or make like the old servers

[raw shard]

@grim edge there are lots of issues you may encounter after the update, but I'm sure it'll be fix soon.. you can drop your feedback after the update in #old 😊

[grim edge]

Actually it was before the update comes my ping suddenly went from 20 to 100 and i have the same internet and I didn’t changed anything i asked my friends who live in qatar as well they have the same problem too

So I really want them to fix qatar servers or bring the old one back

[tropic stream]

After I download the update, I can't enter the game. It shows that I have Error code : 3. What does it mean? And what can I do about it?

[raw shard]

@tropic stream you can try re installing the game.. i think the update was not been property installed

@grim edge have you tried contacting the in game support?

[tropic stream]

I will apply your advice now, and i will tell you the result. thanks for your reply.

[grim edge]

What choice i should take ?

[regal tree]

Yes

[raw shard]

@grim edge settings then customer service

@regal tree was your account originally made in pakistan?

[wet talon]

My account was banned by mistake and I would like to undo my luck because it is mistake not from me . I hope the the technical team will help me and check my account
My ID 5635308399

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wet talon.

[regal tree]

Yes

[feral orchid]

Hello everyone. How can i do ipad perspective in pubg emulator

[raw shard]

@regal tree have you tried reinstalling your pubg or going to the repair center?

[foggy magnet]

is this emulator support >>

[regal tree]

Do everything also update 2.0 installed fist hole day i play this event but next day gone

[tranquil pelican]

pubg mobile and facebook account stolen please help

[raw shard]

@foggy magnet We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[tranquil pelican]

my ID is 5251781950

[raw shard]

@regal tree try submitting your concern in the #old

@tranquil pelican contact customer service

[snow sequoia]

Hello, how do i not get my file claim rejected, i entered every information correctly, waited 2 weeks for it just to see it get rejected

[ivory cave]

i wanna know how to get a lost account that i had twitter linked to

i can't log in with twitter now

[raw shard]

@ivory cave contact customer service

[tranquil pelican]

you can link online support

[raw shard]

@tranquil pelican in game customer support

[tranquil pelican]

and they can't solve the problem

[tranquil pelican]

No

social networking site facebook disabled😩

[raw shard]

@tranquil pelican they will provide assistance for your concern

[tranquil pelican]

no, they can’t help, they write that you need to restore Facebook first, and my Facebook account has already been disabled

[brazen cradle]

Unfortunately. Ingame customer support is best equipped to deal with this issue.

[night cloak]

Hi, I have a question

[brazen cradle]

If you have claimed a file and they reject . There is a good chance the reviewed your issue and have viable reasons to reject it.

[brazen cradle]

Hey, Shoot

[night cloak]

So I was playing late at night and SOMEWHERE coverted AG coins to silver. Question is: where I can do that

[tranquil pelican]

internal help did not help

[brazen cradle]

AG coins to silver ?

[night cloak]

That's right

[brazen cradle]

That’s the first am hearing this. You sure it’s not BP for Silver ?

[supple forge]

hey guys

i need some help

i lost my account

they saud tou guys can help

[night cloak]

But it is still banned ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

None of us can help u with account related issues, all we can do is redirect you to the support staff ingame

[plush thicket]

hey guys

my id got band without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush thicket.

[forest shore]

After pubg mobile update too many Bug’s How to Play Pmco Tommrow Fix It Soon otherwise Can’t Play Many issues after update…

[night cloak]

Im sorry but like whos in charge of the updates? Like rll have you seen youre game rewiews?

Literally every update is coming closer to free fire..
Old pubg is gone, all rare outhits you can buy for coins now

And everything else is made for rich ppl... The protection cards dont work

Many bugs
Glitches
Hackers
And more....

Like rll cmn fix your game guys

[balmy wolf]

Give your feedback in #old channel.

[remote mountain]

I Cannot edit my controls, I have to restart my game before changes takes place after editing my controls, I have repaired the game multiple times.

[balmy wolf]

Please give your feedback in #old channel.

[gritty jungle]

Still confused on how I haven't complete hospital landing roof mission even though I already land there on the roof

[night cloak]

I an pretty sure that I used AG coins and not BP

[remote mountain]

I Cannot edit my controls, I have to restart my game before changes takes place after editing my controls, I have repaired the game multiple times. @brazen cradle

[balmy wolf]

@brazen cradle self promotion.

[proud surge]

I cannot loading any thing and when i loading something the game stuck and kick me to login screen please help me

[midnight canyon]

Thanks 👍

[unreal yoke]

This new update is pure garbage

[celest shadow]

Please do not self-promote here, @midnight canyon.

[balmy wolf]

Give your feedback in #old channel.

Please come to #chat @midnight canyon

[storm flume]

Please avoid going off-topic, @midnight canyon. You may have unrelated conversations in #chat.

[gritty jungle]

Have yal complete this, if yes tell me what kind of roof u guys land at

[brazen cradle]

If you did. You should be able to find it in game

[brazen cradle]

When you say controls, you mean buttons ?

[exotic valve]

Hello

I lost my progression when i stopped to play a game for 2 year. When i came back all my UC's and my progression are lost. What happened, did anybody met that?

[cyan citrus]

What do you mean by progression, @exotic valve?

[exotic valve]

I am talking about level, skins, uc's and something like that

[little rain]

Bring back alive and kills back on top left bar,

[remote mountain]

Yes buttons, I can make a video for you to see

[little rain]

Also nee kill message is headache we don't know who knock out or who killed new update is garbage bc

[exotic valve]

Do you know, what can i do?

[balmy wolf]

Give your feedback in #old channel.

[cyan citrus]

I don't completely understand your issue. Do you mean that you have lost your old account?

[exotic valve]

it is not lost, it was deleted. That's my bad in english :).

[remote mountain]

I play competitive and this is a big issue

[cyan citrus]

If your account has been deleted, I don't think there is any way to recover it after that, @exotic valve. You may still try to contact the customer service through in-game. Your other option is to create a new account and continue playing the game.

[fiery gust]

Please separate the server ranking mobile from PC

[remote mountain]

@brazen cradle as you can see I moved my gun button but no effect, if I restart the game, that is when I can see the changes.

[exotic valve]

So, the problem is this. I DIDNT delete!!! I dont know how it happened...

[cyan citrus]

Please feel free to provide your feedback about the game through #old.

[remote mountain]

@cyan citrus kindly help as well

[chilly blade]

I need clarification on what to do. Because it shows that I need 6 bars for the outfit

[cyan citrus]

Please contact the customer service for further assistance. We unfortunately will not be able to help you with account related issues through the community.

[exotic valve]

Do u know how can i contact with the customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @exotic valve.

[night cloak]

Yo we have a man claiming he using 3rd party software ingame Discord ID 862792075883184149

In VC

General 1

[storm flume]

As a general rule, @night cloak, we do not actively moderate the voice channels. Please use the built-in mute functionality for users that are disturbing. However, if you believe that someone is partaking to severe actions that violate the voice channel #735483472432594994, do not hesitate to use #discord for further assistance. Appropriate moderating measures will be applied upon the moderation team's discretion.

[exotic valve]

Who can help me with that?

[fiery gust]

Please add new hashtag for mythic fashion

[civic rover]

Hello everyone, my account was incorrectly banned for 10 years, the reason was the use of third-party programs, but I have never played with various cheats in pubg mobile, what should I do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic rover.

[exotic valve]

Pls help me with 1 problem. My level, skins, uc's was deleted, i dont know who can help me with that?

[balmy wolf]

Please feel free to provide your feedback about the game through #old.

[fiery gust]

Your system is week and not fair to pan for 10 years

[balmy wolf]

Please feel free to provide your feedback about the game through #old.

[raw shard]

@civic rover any usage of 3rd party apps could lead to banning.. you can check it in #faq

[brazen cradle]

When you move it, it doesn’t take effect. You have to restart the game for It to take effect ? Correct?

[remote mountain]

This is correct

[exotic valve]

Pls help me with 1 problem

[fiery gust]

If some get pan you should return ranking points

[grizzled cypress]

hello i downloaded the new update but after i downloaded it it says that i have unstable network and im experiencing a high ping but before the update it was norml can you help me ?

[brazen cradle]

I understand. And this is happening only after update ?

[left badge]

Hello there, why the new update does not let you to jump, change weapon via number on the keyboard? I use emulator

[remote mountain]

A day before the update, there was a 12mb in game update

[brazen cradle]

Leave a report in #old - #Update 2.0 thread in accordance with the channels format.

[exotic valve]

My level, skins, uc's was deleted, but i DIDNT delete!!! i dont know who can help me with that?

[left badge]

@brazen cradle

[raw shard]

@left badge We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server.

https://www.gameloop.com/.

[left badge]

This is for game loop as well.

[fiery gust]

Please fix the server mc to be fair for all players

[restive heath]

Hello everyone!!! After new rule with recover account s , how can I recover my account? Someone was scamming my account,and I recover my Facebook account,and they have twitter and email .what can I do? Please help me

[brazen cradle]

Unfortunately we don’t have much information regarding the emulator issues.

[brazen cradle]

Your level ?

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq for further information.

[remote mountain]

@brazen cradle

[balmy wolf]

Please feel free to provide your feedback about the game through #old.

[exotic valve]

Yes! When i came back, everything was ruined!!

[brazen cradle]

There is no way your level can be messed up.

[exotic valve]

I dont believe too... But it was happened. Technical support can check... For more information to check i can write them

[brazen cradle]

I understand. That’s a good idea. Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq.

[remote mountain]

Can you kindly let me know what I have to do to fix my issue? I have repaired the game so many times, full time repairs as well

[azure skiff]

It can be your internet issues

[exotic valve]

in this sub-point, i had a conversation with BOT and didn't get any response or question on bot's topic, about my problem

[odd ice]

U guys pls I need help

[azure skiff]

Yes tell us

[brazen cradle]

What do you need help with ?

[odd ice]

Pls I need support for my yt channel

[brazen cradle]

What exactly is the issue ?

[odd ice]

I can't reach qk

1k*

No matter how hard I try

[remote mountain]

I tried with other internet as well it’s the same thing

[odd ice]

I think I'm gonna give up...should i

[grizzled cypress]

i have a telegrame Channel that provide hacks for pubg mobile were i can put the link to suspend it ?

[brazen cradle]

Kindly move your discussions to #chat and keep this channel open for purposes intended. Please state your issue that you are facing with PUBG MOBILE.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @grizzled cypress.

[remote mountain]

I stated my issues but i’m totally ignored, even with proof, this is pretty unfair.

[azure skiff]

What internet you use?

This issue is also done with me

Because of my internet 😢

[remote mountain]

I have WiFi and I have data, we’re probably in a different country so if I tell you my internet, you probably wouldn’t know it, I have Vodafone and Airtel

[remote mountain]

Someone talks about his YouTube channel but gets replied instantly haha, crazy.

[azure skiff]

You Indian

[drifting heath]

Can anyone help my controls are f***ed

[remote mountain]

No

[brazen cradle]

This could be an issue after the update. Kindly leave a report in #old - #Update 2.0 in accordance with the channels format.

[brazen cradle]

Is there anything we can help you with ?

[drifting heath]

@brazen cradle

[azure skiff]

Nope

[brazen cradle]

Can you elaborate your issue ?

[remote mountain]

Took you a while haha!!!

[drifting heath]

Look picture

I just sent

[azure skiff]

But thanks for asking@brazen cradle

[brazen cradle]

Ok ? What exactly am I looking for ?

[drifting heath]

Its supposed to be this

Same device just happened after update

[azure skiff]

@cyan citrus you can't help him@remote mountain

[brazen cradle]

Did you happen to use another device before in between logins with the same device ?

[drifting heath]

Wdym?

[brazen cradle]

Have you logged into your account with any other device except the same device ?

[drifting heath]

Yes why?

[sacred rain]

Someone please help, no matter how many times i uninstall and reinstall the game the resources keep getting corrupted, is there anything I can do?

[brazen cradle]

I understand , tablet and phone ?

[brazen cradle]

What device and where are you trying to download from ?

[drifting heath]

I logged on phone first then tablet.

[brazen cradle]

There a good chance this happened because of that. Try re adjusting your button sizes.

[sacred rain]

OnePlus 8T

[brazen cradle]

Are you downloading it from Playstore ?

[sacred rain]

Yes

[brazen cradle]

Which region ?

[sacred rain]

Europe

[brazen cradle]

I understand. Can you share a screenshot of the issue ?

[sacred rain]

Even though I downloaded everything it says that this map hasn't been downloaded, also some skins and outfits don't appear in the game but i don't have a screenshot of that.

[junior birch]

Could you please try to perform a routine repair from the login menu?

[sacred rain]

I've done that twice, same outcome

[keen trout]

I think there is a bug when you leave a vehicle sometimes it looks like this, you're stuck in the air but for your teammates it looks like you sit in the car with them. With the new update

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @keen trout. You can also submit a report in #old in compliance with the channel's pinned instructions.

[brazen cradle]

Kindly leave a report in the #old - #Update 2.0 in accordance with the channels format.

[viscid pecan]

Hello to Tenest Company, why has my account been blocked for no reason? It has been 10 years now, two years have not been opened.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid pecan.

[sullen lion]

Bro try this. Unistall clean residuals. Try downloading from apk. Pubgm Official site 1.02gb one.

revert back again.

[bold adder]

Admins can You help me!?

@cyan citrus

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bold adder. Remember to read through #faq before asking questions in the support channels.

[fallen flare]

How do I update my pubg

[bold adder]

I have my esl account and i try to put my id and it says that it’s linked on another account

[steep pine]

In cheer park where is helicopter

[junior birch]

▫️ https://pubgmobile.live/apk

[steep pine]

@junior birch uncle help me

[celest shadow]

It is located at the Ferris Wheel.

[steep pine]

@celest shadow thx piston😘😘

[dusty heath]

It doesnt work, so its a glitch then

[fallen flare]

Do I need storage?

[junior birch]

Yes.

[fallen flare]

Alright thx

[junior birch]

You are welcome!

[dense turtle]

How do I get in contact with a live representative?

The support chat in the client is not helping

[junior birch]

Hello! How can we help you?

[dense turtle]

When I try to log in, I get a “suspicious account activity” message

And when I try to reset my password, I receive no email with a code

[fallen flare]

It won’t update it like it’s done loading but won’t update

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

Please provide an image of the issue you are facing, @fallen flare.

[night cloak]

What's angel attack for?

[fallen flare]

@junior birch here it is

[dense turtle]

@junior birch try to reset my password again and attempt to get a code in 24hrs?

[junior birch]

Yes.

[fallen flare]

It downloads but won’t update

[dense turtle]

@junior birch what will waiting 24hrs change?

[fallen flare]

Wat I do next @junior birch

[celest shadow]

Where did you download the game from?

[fallen flare]

Through the link

[celest shadow]

Which link?

[fallen flare]

This one

[night cloak]

Hi to admins
Is there any way to retrieve my acc.
I have changed my phone, I know my I'd but I have forgotten my email address. I know the password, Id and nickname.
Pls help

[celest shadow]

Please try downloading through this link instead, make sure you delete the game and the previous APK you downloaded.

https://f.gbcass.com/PUBGMOBILE_Global_2.0.0_uawebsite_55A2051F.apk

[fallen flare]

Alright

[celest shadow]

You should remember your linked e-mail address. If you have forgotten it, try searching for the keyword PUBG MOBILE in your Gmail.

Should you require further assistance, please contact the customer service. Refer to subpoint 5.4 in #faq for further information.

[winged umbra]

Hello. Does anyone here know where I can read all the things that were changed in this latest update? Thanks

[dense turtle]

@celest shadow I have my email, but the customer service function in the client is not helping. Neither is password reset.

[celest shadow]

Yes, you can refer to the patch notes for update 2.0 in #news.

[night cloak]

I know piston but I have several different email addresses on phone from business to gaming etc.

So could u please find my email address I will provide u everything.... Id, nickname,Google password everything but I can't f..... Remember email address 🤣

I can't look in Gmail because it's brand new phone and I don't know email address

[dense turtle]

I just want to receive a verification code

[celest shadow]

You will have to search on every e-mail address if that is the case. Unfortunately, there is nothing else we can do to help you. You should be responsible to remember your linked e-mail address.

[night cloak]

I know.... But still u have database... And I am legit and willing to provide everything... So all legit, just need little help pls

[winged umbra]

Thank you 🙏

[celest shadow]

Please understand that the moderators of this Discord server are not affiliated with the customer service, therefore we are unable to assist players with in-game account issues through the community.

[dense turtle]

@mild nymph I think when I played a few years ago, my account was linked to my Facebook, which I do not have anymore. Is there a way to merge my account with an email since that Facebook account no longer exists?

[slender scarab]

how i active 90 fps in poco x3 pro?

[night cloak]

OK tnx

But surely u have better connections :-) than us mortals

[dense turtle]

How do we get in contact with a live customer service representative instead of the in-client response system?

[summer cedar]

My account was hacked can pubg help me unlink the hacked socials 😭I even messaged pubg on Instagram 💔now here I am

[signal compass]

im just here to say. stop trying to make this game like new state pubg mobile. stop adding weird stuff that isnt needed

u guys are ganna kill your own community

[celest shadow]

Regarding your issue, please wait 24 hours and try again. If you did not receive a verification code, please contact the customer service and explain your issue in detail, @dense turtle.

[celest shadow]

For in-game account issues, please contact the customer service. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Feel free to share your feedback in #old.

[dense turtle]

I think the reason I am not receiving an email is because my account was linked to a deactivated facebook account.

[cyan citrus]

Could you please share a screenshot?

[bold adder]

Yes sir

[summer cedar]

Thank u I already did that

[cyan citrus]

Is that related to PUBG MOBILE Esports or PUBG MOBILE Club Open?

[summer cedar]

Can I post my ID here or is that against the rules?

I wanna post it so that the pubg xan hopefully use it to check my account and help me😭

[cyan citrus]

I do not have information regarding this. You may try to inquire about this matter in PUBG MOBILE Esports Discord server: https://discord.gg/esportspubgm.

[celest shadow]

You will have to contact the customer service in the game for further assistance. Please understand that we are unable to assist with this matter through the community in any way.

[echo grail]

Is this normal?
this is my first ranked game and i have such a long que?
or is ranked buged atm?

[bold adder]

Thank you a lot @cyan citrus

[cyan citrus]

You are most welcome, @bold adder!

[bold adder]

🫡❤️

[summer cedar]

😭😭😭okayyyy...hopefully the hacker doesn't get my account banned

[green agate]

Hello! Unfortunately matchmaking times are not something that we can help with since there are many factors that go into finding a match.

[echo grail]

k.
so i cant play ranked. its now 18minutes and still no game xD

[errant venture]

restart ur game

wait are you trying to play tpp or fpp because fpp has alot less players compared to tpp

[echo grail]

When ich play normal games i find quick matches.
But ranked seems difficult.
I got kiced after 20min ranked que

[echo grail]

what is tpp or fpp?

[errant venture]

Tpp is third person perspective and fpp is first person perspective

[mortal apex]

As I can see you are playing from a new account. Therefore it may cause such matchmaking. I recommend you to level up, in order to get better matchmaking with random teammates.

[echo grail]

Okay. i try. Thank u ❤️

[grizzled cypress]

#update2.0
network issue
before the update my ping was norml between 20-60ms but after the update when i open the game it says that i have unstable network and im experiencing high ping too can anyone help me

@mortal apex

[round zodiac]

I'm trying to triple link but the email I put it, already has an account. In order to do your phone number link, you need to connect your twitter/fb with an email and then you'll get the code but when I try to put my email it says that the email has an account, is there anyway I can sign the email off that account?

[covert remnant]

@round zodiac Try to log out of your account and login through that mail.

[round zodiac]

It brings me to the pubg account from the email

[opaque kernel]

Why isn't my game opening after update? It shows to restart the device

And now it's repairing of 200MB

[covert remnant]

Then you will need to disconnect your email from the account. It can take some times and certain requirements needs to be fulfilled. You can find the requirements on the basic settings.

[round zodiac]

Ok

[covert remnant]

Corrupted files. If it happens again, make sure to reinstall the game.

[round zodiac]

How do you disconnect it from the account?

[covert remnant]

@round zodiac Basic settings of the game.

[opaque kernel]

Reinstall those 6GB resources? 😭

[eager crag]

Fix ur ass update

And the kill message is very bad like very very very bad I hate it so much pls leave it as it was before thank you 🙏🏾

[snow sequoia]

Hello what do i do if the hacker has access to my linked fb account and he changed the facebook account email and i cant recover it

[covert remnant]

@eager crag Please use #old.

[storm flume]

Please contact the customer service for further assistance, @snow sequoia. Refer to subpoint 5.4 in #faq for further information.

[covert remnant]

@snow sequoia You will need access to at least one of the login methods to recover.

[snow sequoia]

I do have access to google play login which the hacker cant access

[covert remnant]

@snow sequoia You can now contact the customer service.

[snow sequoia]

it just tells me to file claim which is useless and i already have file claimed i cant anymore

[covert remnant]

File claim is for banned accounts. Is your account banned?

[snow sequoia]

No its not

i click that its not banned it still tells me to file claim

[vagrant tulip]

Hacked accounts too

[mortal apex]

Please share your concern in #old, so the Community Team will look into it.

[vagrant tulip]

If you're claim was rejected you can make 1 more claim, make sure you use the correct information or else you will lose the chance too.

[snow sequoia]

It makes me wait for 2 or more weeks my accounts gonna be gone by then cause of the hackwe

hackee

[covert remnant]

@snow sequoia Could you make a short screen recording video? From opening the game to it showing the ban thing.

[snow sequoia]

Im not banned i told you

[covert remnant]

Noted. Follow what Mocha has to say.

[snow sequoia]

Guess nothing

[copper verge]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @copper verge. Remember to read through #faq before asking questions in the support channels.

[copper verge]

@cyan citrus help me pls

[cyan citrus]

Please state your issue, @copper verge.

[copper verge]

There is a problem with watching and when I kill in the match I see all the players do not move and when I kill the final and one of my friends goes to bring me back I see all the people do not move like when I was in the watching mode

[cyan citrus]

Please share a video recording of the issue you are facing, @copper verge.

[copper verge]

I mentioned this problem yesterday and no one answered me

[cyan citrus]

We provide community support only for mobile platform and this seems like an issue with your network connection, @copper verge.

[copper verge]

This problem has been going on for a long time and I've been playing Ping 32

I thought to leave the game a lot because of this problem and I spend a lot of money on this game. I hope to solve the problem because I cannot get a stream about the game because of this problem, so I provide content on Facebook

[cyan citrus]

As mentioned earlier, we only provide community support for mobile and we will not be able to help you much if you are playing on an emulator, @copper verge. You can try to reinstall the emulator or switch to a different network connection.

[copper verge]

I deleted the emulator a lot and the game too. If you can't help me, who can?

[cyan citrus]

We unfortunately will not be able to help you any further with this. You may try to contact the customer service.

[copper verge]

Talk to the customer service that's in the game!?

[cyan citrus]

Yes.

[red chasm]

I have a question pls

I just don’t know where to ask

[cedar sorrel]

Hello
A Friend sent a Friend request to me and i accept it but it doesn't and i lose the account how can i get it again ?@cyan citrus

[cyan citrus]

Please state your question.

[red chasm]

So I wonder where and how can you apply for an artist pdp here?

[cedar sorrel]

Some one sent a friend request to me
İ accept it
İ can't find him in friends list
How can i get his account again ?

[cyan citrus]

Is your design featured on https://www.pubgmobile.com ?

[cyan citrus]

It is possible that you may have declined the friend request. If you do not have the username or the numeric user identification of the player, it may not be possible to add that player again.

[red chasm]

I don’t where to start

[cyan citrus]

I have asked if your design is featured on https://www.pubgmobile.com, @red chasm?

[red chasm]

No

[cyan citrus]

It will not be possible to get the PDP Artist role in the server unless you have a design that is featured on the official website, @red chasm.

[red chasm]

And how do I get my designs featured there

[cyan citrus]

You can find more information here: https://www.pubgmobile.com/pdp.shtml.

[faint crescent]

Hello.
I have mi 11t pro and PUBG mobile doesn't support playing on 90 fps when i contacted xiaomi support they said that to contact pubg support to optimize the 90 fps ، And i mention that there is an older mobile versions like mi 10t that supports 90 fps and im not ؛ I need help to have the best experience with my mobile while playing

<@&481161015728406538>

[storm flume]

Please refer to this channel's pinned messages for further information, @faint crescent:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[faint crescent]

Having issues with gaming experience

[night cloak]

@cyan citrus hi , i need your help please
I can't reach my account.
The account got hacked three weeks ago and the support team helped me to unlink the hacked mail and now I can't reach my account because when i log in with my Facebook account it asks me to enter a phone number when i do , i never get the code
What can I do?
Please help , don't ignore.
Thanks,

[sleek hollow]

hey

I need an Arabic support man

[cyan citrus]

Is that your number that is linked with that account?

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for regional communities.

[night cloak]

@cyan citrus no

[cyan citrus]

It means that the unauthorized person should have linked the account with a phone number and enabled secondary verification, @night cloak. Please reach out to the customer service again for further assistance and let them know about all the details and your previous case.

[sleek hollow]

I took 10 years for no reason and I have proof that I didn't do anything with a video

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek hollow.

[night cloak]

@cyan citrus look please be patient!
I was linking my account just with a Facebook and twitter accounts
And the hacker hacked the Twitter account
So i contact with the game support and the asked question to know that its my account and it was
So they helped me to unlink the Twitter account .
Now when i try to log in with Facebook account the game asks me to enter a phone number when i do i never get a code

[tepid sapphire]

I want to join rp peak were can I find it ?

[cyan citrus]

You will not get a code if the phone number linked to the account belongs to the unauthorized user. The verification code will eventually reach out to that person instead of you. Please refer to my previous response again.

[cyan citrus]

What do you mean by RP peak?

[coral pendant]

Is it possible that running a VPN while Playing the Game Can get a ban?
@cyan citrus

[tepid sapphire]

Yes

[cyan citrus]

Normally not, but it may occur. VPN usage is therefore not recommended.

[cyan citrus]

I don't understand your question. Please rephrase it.

[fickle iris]

Where is the Eva Collab ?

[coral pendant]

I will use it to improve ping only while playing, will it lead to a ban?

[faint crescent]

@cyan citrus !

[cyan citrus]

It will be available soon. Please keep an eye on #news and in-game.

[night cloak]

Are they going to fix this new update ?

[cyan citrus]

Please refer to the pinned messages of this channel for more information, @faint crescent.

[night cloak]

My account has been locked by third methods and I have not done anything. Is there a solution?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

Please refer to my previous response again.

[proud bolt]

Since the recently 2.0 update, I have been having major issues with the gameplay sound. Specifically in classic matches. (so far) I have always used "Low" audio settings, I'm definitely not a new player here, I know how to spot a player using sound alone. Not this time. The sound is messed up, I cannot even distingush where the player is 90% of the time, I have to guess. I'm attaching a video as a proof, just how degraded the sound has become since the update. It used to be fine prior to the update. I find it hard to understand why PUBG undermines the major issues, gameplay with incorrect 3D sound is just....unplayable. Update is good and all but 2 steps forward and one step backward isn't really called for.. Excuse my frustration, I died in the same match because I did not hear the player coming up the stairs, AT ALL.
Video: https://streamable.com/4p2oi7

[night cloak]

@cyan citrus but the support must be unlink the number right?
Because that was the problem
When the hacker gacked the Twitter account he linked his phone number with the account
So the support must be unlink the Twitter account and his phone number because i never linked the account with my phone number before
Thanks for your patience!

[coral pendant]

Thanks

[cyan citrus]

If you face any issue after the update, please submit a detailed report of them though #973855356381978635 and include the following details, @proud bolt and @night cloak.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[cyan citrus]

You are welcome!

[faint crescent]

I did not receive any response to the pinned message

[cyan citrus]

Did you ask them to remove your phone number as well and mentioned that it does not belong to you?

[cyan citrus]

Here:
#questions message
#questions message

[night cloak]

@cyan citrus i never linked the account with a phone number ever !
Just twitter and Facebook
Just the hacker linked his phone number so i asked to unlink his phone number after the support asked many questions.
Got it!
Really sorry for your time

[cyan citrus]

I understand, @night cloak. As mentioned earlier, please reach out to the customer service again and update them with the current situation, include all the details about your current issue and your previous case and wait patiently for a response. Also, please understand that we only provide community support through this platform and we unfortunately will not be able to help you with your account through here.

[night cloak]

@cyan citrus but the game support only answer with a recorded messages

[cyan citrus]

This is to save extra resources and time as they receive an enormous number of requests every day, @night cloak. You may need to record your issue through AI and select the available options accordingly to connect with a customer service representative.

[night cloak]

@cyan citrus thanks for your help at first.
How can i deal with my problem as a hacked account or what?

[cyan citrus]

All we can do is to redirect you to the customer service, @night cloak. They will be able to help you out with your issue.

[hard sphinx]

Did the X-Suit spin 20 times. Landed on a mythic helmet and it shined like you’re supposed to when you get it. Then I got 1 coin. Makes no sense. It’s not even near 1 coin but 2. Did this to me twice with 2 helmets. So disappointed
ID: 5839120404
Server: NA