questions

[storm flume]

Please refer to this channel's pinned messages for further information, @red nymph:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tawny hare]

Hello, do I have a chance to unblock my account yesterday I was added from the chat by people and we went to play unranked matches what they have banned for I didn’t know of course after which I was blocked for 1 year I am against such players and help maintain a fair gaming environment where can i contact the developers

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tawny hare.

[rich flume]

Hello I got ban from pubg mobile for 10 years what can I do now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rich flume.

[fair bone]

plz help me admin

my account was hacked

@lime juniper@celest shadow

@junior birch

@compact oar

plz help me

[storm flume]

Please contact the customer service for further assistance, @fair bone. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[fair bone]

my account was hacked

@celest shadow

How do you contact them

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @fair bone.

[fair bone]

How do you contact them

[celest shadow]

You may contact the in-game customer service from:

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-left.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[fair bone]

@celest shadowHow do I want to do what I tell you the account is hacked How do I want to be worth this

How much do I miss on the account

?

[celest shadow]

Please refer to the frequently asked questions regarding hacked accounts.

#questions message

[fair bone]

What is sure I need help?

I need you

@celest shadow I don't know anything, the first time it happens to me that my account was hacked

I need you

[celest shadow]

We are unable to assist players with in-game account issues through the community. Please refer to the solutions we have provided above.

[fair bone]

@celest shadowOh, looks like I took your time, I'm sorry

I just don't understand anything

gn

[celest shadow]

Frequently asked questions regarding hacked accounts:

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/385-account-hack---my-game-account-has-been-maliciously-linked-to-someone-else-s-social-media-account-email-address/

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/365-account-hack---linked-social-media-account-email-address-has-been-hacked/

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/355-how-can-i-safeguard-my-account/

[merry orchid]

Good evening, can you tell me what are the devices that support 90 frames?

[lapis quest]

Hello there

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lapis quest. Remember to read through #faq before asking questions in the support channels.

[lapis quest]

My Twitter account was suspended I can’t login

[cosmic dew]

hello

[junior birch]

Hello! How can we help you?

[cosmic dew]

i have problem

[celest shadow]

Have you tried contacting Twitter at https://help.twitter.com?

[cosmic dew]

no

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cosmic dew. Remember to read through #faq before asking questions in the support channels.

[cosmic dew]

oh i have problem my account was stolen and somone chage my info

[storm flume]

Please contact the customer service for further assistance, @cosmic dew. Refer to subpoint 5.4 in #faq for further information.

[young depot]

Hello, dear developers, 02.05.2022 I was given a ban on the account that I entered supposedly from the emulator, But I want to challenge this ban since I did not violate the rules of Pubg Mobile, all I did was come from another phone, at the moment my phone Huawei P smart 2021. Please reconsider the ban and unban me. My game id: ‪‪521284923‬

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young depot.

[sweet obsidian]

Hello, when is the new update coming out?

[storm flume]

Please refer to this channel's pinned messages for further information, @sweet obsidian:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[sweet obsidian]

12 : 5 : 2022

[cosmic dew]

hello

[junior birch]

Hello! How can we help you?

[brazen cradle]

These are for Android only.

[sturdy plinth]

Thanks for info

[brazen cradle]

You are welcome

[hexed knot]

dear pubg support how can i recover my pubg hacked account and the update is available now?

[cyan citrus]

You should contact the customer service in-game and customer service of your social media accounts for further assistance with compromised accounts, @hexed knot. For the update schedule, please refer to #news and pinned message of this channel for more information.

How can we help you, @wind tree?

[hexed knot]

thanks for your reply, isn’t a problem if i contact them from another account in-game ? thanks

best regards, have a great day 🤍

[cyan citrus]

I will recommend you to contact the customer service through the compromised accounts, @hexed knot. If you do not have access to your account, you can contact them through the login menu.

[feral quarry]

Hello everyone ,
My Youtube channel is being terminated by Tencent by mistake
From what is seems like it is being considered that I am advertising cheats on my channel just because of one of my video titles!
19 videos of my channel were taken down this morning including even crate opening videos!

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @feral quarry. We may otherwise have to mute you.

[hexed knot]

i understand, thank you so much, stay safe 💖.

[cyan citrus]

You are most welcome!

[storm flume]

Please do not use languages other than English, @pale hound. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[remote cloak]

I need help related to my pubg mobile account . Where can i contact.

[wispy dawn]

Hello how i can get uc free?

[storm flume]

Please contact the customer service for further assistance, @remote cloak. Refer to subpoint 5.4 in #faq for further information.

[remote cloak]

The in-game help center was not useful.

thanx

[cyan citrus]

No, you may participate in the official events for a chance to win the UC. Also, please be advised that this channel is meant for community support regarding PUBG MOBILE.

[cyan citrus]

We unfortunately will not be able to help you with account related issues through the community.

[fallow pawn]

And I accidentally moved to KRJP

[remote cloak]

I have another issue aswell that when i am trying to change my phone number i am not receiving the code for changing the number

[young ether]

Hello pubg mobile , you are unfairly Terminating HypoAim's Youtube channel ! Please reconsider the strikes.Please review the channel! HypoAim is not cheating! #HypoArmy @hypoaimgaming

[storm flume]

Please do not use languages other than English, @desert eagle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

If you have recently changed your server, you will need to wait for the cool-down to be over to change your server again. There is no other way.

[storm flume]

Please do not use languages other than English, @misty vault. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fallow pawn]

Okay

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @hybrid swan. We may otherwise have to mute you.

[shut root]

Hello dear i have a problem my account is hacked . how can i contact with the support ?

[storm flume]

Please do not use languages other than English, @vocal flame. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please refer to subpoint(s) 5.4 in #faq for further information, @shut root.

[shut root]

I have a problem with hacking my account, what can I do? I want to communicate with a service administrator or someone

[misty vault]

@shut root go to #faq channel👍

[junior birch]

Please refer to sub-point 5.4 in #faq for further information, @shut root.

[shut root]

This information there did not help me with anything

[cosmic dew]

Hello @junior birch

[junior birch]

Hello! How can we help you?

[cosmic dew]

my account was stolen pubgmobile global

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[remote cloak]

I have another issue aswell that when i am trying to change my phone number i am not receiving the code for changing the number.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @misty vault. We may otherwise have to mute you.

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[shut root]

This information is of no use, and I contacted customer service from within the game and so far I have not benefited from anything

[remote cloak]

but i dont have access to my e-mail address.

[shut root]

I have a link inside the account and I have all the proof of ownership of the account

[junior birch]

Then you may contact the customer service for further assistance.

[junior birch]

We only provide community support through this platform. We are not affiliated with the customer service and there is nothing we can do to help you with compromised, stolen and hacked accounts.

[shut root]

ok thx

[junior birch]

You are welcome!

[wispy dawn]

Please update anti cheat😫

[junior birch]

You may provide your feedback regarding the PUBG MOBILE anti-cheat system in #old, @wispy dawn.

[cosmic dew]

hello @junior birch the mail pox its full can't sent any messegs

[junior birch]

Please provide an image of the issue you are facing, @cosmic dew.

[cosmic dew]

my issue is my account stole from me and he change the information to login to the account i have the details of the account @junior birch

[storm flume]

Please contact the customer service for further assistance, @cosmic dew. Refer to subpoint 5.4 in #faq for further information.

[distant knot]

Hello

[cyan citrus]

Hello! How can we help you, @distant knot?

[storm flume]

Please do not use languages other than English, @grave blaze. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[distant knot]

Yes

@cyan citrus I want to know when is the update date of PUBG MOBILE 2.0

[cyan citrus]

Please refer to #news and pinned message of this channel for more information, @distant knot. The time displayed there is according to your own time zone.

[distant knot]

What is the time and time?@cyan citrus

[cyan citrus]

Refer to my previous response again, @distant knot.

[urban jetty]

does anyone know what's happening??? to lobby it's only happening to pubg my other applications are working fine

[storm flume]

Please refer to subpoint(s) 4.7 in #faq for further information, @urban jetty.

[brazen cradle]

The updates are rolling out slowly. So it’s expected for the game to behave this way.

[sweet obsidian]

When is the new emulator update coming out?

[night cloak]

Did u update 2.0

[urban jetty]

it not out yet

[urban jetty]

must be our time zones

[night cloak]

Which country you're located

[urban jetty]

Philippines

you?

[azure skiff]

What's this man 😠

[night cloak]

India

[urban jetty]

that already explains why

?

[night cloak]

You must recieved 2.0 update ?

[azure skiff]

I am using WiFi
It's just happening in WiFi
Not in phone data 😓

[cunning mulch]

why my account got banned 10 years i never ever using any type of cheating and my account from season one please unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning mulch.

[urban jetty]

idk it does show any updates yet

maybe tomorrow

[night cloak]

What device you use

[urban jetty]

phone

[cyan citrus]

What is your country?

[urban jetty]

must be an update

[azure skiff]

Pakistan bro

[storm flume]

Please contact the customer service for further assistance, @azure skiff. Refer to subpoint 5.4 in #faq for further information.

[urban jetty]

btw it ain't about the storage if it was my other applications would be lagging too but they ain't lagging

[azure skiff]

@cyan citrus bro it doesn't not working

😓 my badluck

[cyan citrus]

Did you change your country recently?

[azure skiff]

Nooo

Every thing is well but I don't know what happened with my account 😓

[cyan citrus]

You mentioned before that you are from India, @azure skiff. Did you change your country?

[azure skiff]

Yes but now I am Pakistani

[cyan citrus]

This issue mostly occurs when the game is not available in a region. For further assistance with this, please feel free to contact the customer service.

[azure skiff]

Thankssssß buddy

[slim idol]

When update will come in play store

[cyan citrus]

Please refer to #news and pinned message of this channel for more information, @slim idol.

[azure skiff]

Now if the game is not available for me
So I uninstall the game🥺, and I am uninstalling discard also 😓🙏❤️
Love you all. By👋

[kind crane]

Can we play the game in India? 🙂

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @kind crane.

[kind crane]

I miss those old days of PUBG MOBILE 🥺

[covert remnant]

@kind crane You can play BATTLEGROUNDS MOBILE INDIA. You can find it on the App Store.

[kind crane]

Bgmi is full of bugs lags cheaters and all I regret why i transferred my I'd

I can't even play on emulator bcz of BGMI i shifted to mobile

[rain pagoda]

I also miss old days 5months ago i just deleted PUBGM and when I came back I forgot my password its okay if i didn't spend much but unfortunately I spend nearly 3000$

I cant even verify myself even it is a facebook account they won't send me a verification code

But still Boosting this server since January

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @kind crane.

[kind crane]

Sad bruh

[broken thunder]

Any chance to get 90 fps on snapdragon 870 in the next update?

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[night cloak]

Hi, I have a question, why will I lose all my items in metro royale, I have in inventory 20 armors and helmets lv6 backpacks 4 most armors and helmets are steel front and mk14 steel front and horror of cobra so if you were able to answer this question, I would be very grateful and if will be available again I will be able to open 3 armor boxes for 20 bot kills?

[hybrid bough]

i need pubg mobile support gmail id.

[junior birch]

[e-mail].

[amber marsh]

@cyan citrus @night cloak @junior birch

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @amber marsh. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Yes?

[distant raven]

please check this account 『ﾒ』丨REDZON5362425434

[junior birch]

Could you please elaborate?

[swift cloud]

ايدي5666400043

[distant raven]

this account is banned for 10 years I have not violated the PUBG rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant raven.

Please refer to the private message from @polar marsh for further information, @swift cloud.

[smoky spindle]

How do we know which term we have violated and how can we request if we think we are banned unfairly?

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @smoky spindle.

[stable fern]

Hello, PUBG Mobile Company, my account has been banned for 10 years without any reason or violating any of the reasons for cheating. It is against to play because I spent money on my account and it is impossible for me to do any violation. I ask support to manually review my account more than once because I trust the support of the company and they are making a great effort to help my players. My game ID is (5549175601) and this is my name in the game (feiln) Please check my account and thank you in advance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable fern.

[brazen cradle]

Hello. What can we help you with ?

[charred marten]

Can anyone explain why my account has been given a 10 year ban? It says, 'for modifying or editing game data' but I literally don't know what that even means... I've had this account since the very first day PUBG was released and now all the money I've spent on it has gone down the drain...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @charred marten.

[rain pagoda]

Buy a apple M1 device or iphone A15 device last option is to play emulator with a RTX or GTX card
Idk about other ways sorry

[dusty prairie]

Yes you will

[dusty prairie]

It’s end of season meaning everything will reset bar from level and talent tree points

[covert remnant]

Many devices are getting optimised every new update. Feel free to fill the form: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[dusty prairie]

When will metro return?

[storm flume]

Please refer to this channel's pinned messages for further information, @dusty prairie:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[burnt cairn]

Someone hacked my account while I quit playing the game. I used the email login method by entering the verification code from the email and found out that someone has logged in to my account and linked someone else's twitter account which I cannot remove. I want to change my account password but because I am sending too many verification code requests per day. I urgently need help because I am afraid something bad will happen to my account and it seems that the hacker already knows that I have access to my account.

[junior birch]

Metro Royale: Reunion availability: May 18, 02:00 - July 10, 23:59 (UTC +0).

[storm flume]

Please contact the customer service for further assistance, @burnt cairn. Refer to subpoint 5.4 in #faq for further information.

[deft agate]

When is the update coming out ?

[storm flume]

Please refer to this channel's pinned messages for further information, @deft agate:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[icy swan]

Honestly Im so disappointed in pubg service and email service as they don't fix problems

[covert remnant]

@icy swan The email is for general inquiries. You can also ask here if you have any general inquiries. For account related problem, make sure to contact the customer service in-game.

[icy swan]

@covert remnant I did that already since last week and the problem haven't been resolved

[royal shell]

New update date?

[covert remnant]

@icy swan Make sure you go through all the requested procedures to have the problem resolved. Know that some problems specially restrictions cannot be removed/lifted if your requests falls under these.

@royal shell #news

[sweet obsidian]

When is the new emulator update coming out?

[icy swan]

@covert remnant maybe you can help what can I do if my game ping is 300ms which is lagging but I can't change the server because of the 60 days back then they had that option to sort out the problem via support on the application

[junior birch]

You must wait for the cooldown to end.

[icy swan]

So you telling me we Invest money into game but they can't even fix a small issue ?

Matter of fact how many of your guys on here problems been solved by pubg?

[cold grotto]

I got banned by mistake, what can i do?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold grotto.

[icy swan]

@cold grotto there's nothing you can do bro pubg don't fix anything

[junior birch]

Please share your feedback regarding the game in #old, @icy swan. Avoid misusing this channel as it supposed to be used for questions regarding PUBG MOBILE.

[storm flume]

Please refer to this channel's pinned messages for further information, @royal shell:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[icy swan]

I would also say that bro because clearly you can't answer me

[covert remnant]

@icy swan This is a restriction you voluntarily put into your account. You cannot change the server before the cooldown, nor the customer service will help you. I recommend playing with your friends to get regional pings.

[icy swan]

@covert remnant and what happens if you click it by mistake?

[covert remnant]

@icy swan You cannot click it by mistake. There is a prompt warning when you click on it.

[candid helm]

How to exchange now old boxes for new ones? It's not possible after the last update.

[icy swan]

@covert remnant so a 10 year old can't click it by mistake? When they have your phone

[covert remnant]

Please put a screen lock on your phone to avoid it in the future. Account sharing is against the game rules, no matter if you share it with your toddler.

[icy swan]

@covert remnant so you telling me my 10 year old cuz can't play a game on my phone

[covert remnant]

Exactly. It is against the rules.

[icy swan]

@covert remnant do you know how this sounds wait should really post this viral

[candid helm]

How to exchange now old boxes for new ones? It's not possible after the last update.

[icy swan]

Guys are you listening don't let your kids play games on your phone pubg said it

[steel canyon]

Hey when will be the new update coming (I mean how many hours i have to wait?)

[covert remnant]

@icy swan Feel free to share. Remember account sharing is against the game rules. You should never complain about the things that is not allowed in the first place.

@candid helm If there’s no option, you cannot change it for now.

[regal token]

#questions When can you download the 90 Frame La Huawei Nova 9

[covert remnant]

@steel canyon Please read the #news channel.

[icy swan]

@covert remnant I'll definitely do that thank you seeing that I do work for Xbox

[covert remnant]

@icy swan Have a wonderful day!

[raw venture]

Please update

[frosty seal]

Hi

Can I cancel my mobile number?

[candid helm]

This is very bad, good luck to you

[versed nacelle]

I need pubg mobile 2.0 update version

[celest shadow]

Do you mean the crate coupons?

[raw venture]

Me too

[covert remnant]

@regal token 90fps will be optimised for new phones every new update. Please fill this form: https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device meets the requirements (SD 865 or higher).

[celest shadow]

Please refer to #news for further information regarding update 2.0.

[gray sage]

banpan 2.0 is on erangel ??

[celest shadow]

Please refer to #news for further information regarding update 2.0.

[gray sage]

Answer

[celest shadow]

You can change your linked e-mail address and phone number.

[gray sage]

@celest shadow is ban 2.0 is only available in erangell ?

[raw venture]

It doesn't work ,, always there's 1.9 update

[candid helm]

No. Old boxes for new ones

[tender rapids]

Hello ,is there a thread where we can complain In ,game support not replying

[frosty seal]

I'm want cancel it final

[raw venture]

It doesn't work ,, always there's 1.9 update

[icy swan]

@covert remnant last question do you know who 's Brendan Greene? Because I just sent him a screen shot of the statement you gave Olivia after all he is the owner of pubg

[tender rapids]

Sick of playing with hackers on ever game I get In .I'm a pc player

[covert remnant]

@tender rapids The customer service will reply to you as soon as they are available.

[gray sage]

How available

[gray sage]

This is real or fake

[celest shadow]

Can you please provide a screenshot of what you mean?

[covert remnant]

@icy swan Please move to #chat if you do not have any more general inquiries related to the game.

[icy swan]

@covert remnant I'm not done with this sorry

[celest shadow]

Update 2.0 is slowly rolling out, please wait patiently. You may refer to the update schedule in the pinned messages of this channel.

[covert remnant]

@icy swan Feel free to ask if you have any other questions.

[celest shadow]

Why are you afraid? Are you a cheater?

[unborn turtle]

Dont play Erangel map? You a hacker or smthing

[raw venture]

Thank you

[candid helm]

3

[tender rapids]

We've been waiting for too long ,I gathered a lot of players and will submit the same ticket complaining about the amount of hackers we playing against in every match literally .we also provided them what some of the cheaters say the hack they were using and alot of info's provided . But we still get not reply till now

[versed nacelle]

Region change not showing help me

[celest shadow]

The crate coupon exchange event has ended. Feel free to provide your feedback regarding this in #old.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[covert remnant]

@tender rapids It is advised to report cheaters directly from the matches you play for the security team to easily identify and enforce punishments. Spamming the report feature with multiple people will not make it any faster, unfortunately.

[candid helm]

These boxes drop from quests

[celest shadow]

Did you mean achievements?

[tender rapids]

@covert remnant I do report them ,I'm getting alot of ppl banned daily

[covert remnant]

@tender rapids If someone is genuinely a cheater, they will get banned regardless of how many people reported them off the match.

[candid helm]

Yes. (I'm just Ukrainian, I use a translator)

[raw venture]

Helle , I'm living in France , but my nationality is Algeria , i can't change région because I'm living in 2 different country ,, i want change my region to Algeria but the region is not showing , please can you help me

[celest shadow]

Not a problem, I understand you. Please report this in #old with the screenshot you have taken earlier.

[covert remnant]

@raw venture Unfortunately, it is not possible for your account to change region due to the EEA law.

[candid helm]

Ok.

[celest shadow]

Thank you.

[raw venture]

I'm algérienne citizens , i have All my documents ,,, but in the beginning i start my compte pubg in France , ( in France I'm only torist )

[gray sage]

Asking

[raw venture]

Can I give my compte pubg to someone in Algeria to change my region ?

[covert remnant]

Understandable, but sadly it is not possible for you to change region.

[round dove]

Help me

[covert remnant]

Unfortunately, no. That is not possible either.

[round dove]

Need help

[covert remnant]

Aloha! How can I help you?

[gray sage]

@celest shadow real or fake

[round dove]

I am facing error you must link a Mobile phone number to perform this operation

[unborn turtle]

But why does the post say “Don’t play erangel ban pan 2.0 is on”. You afraid of getting banned?

[raw venture]

Ok , in the future , can i get out of the EEA ?

[covert remnant]

I cannot confirm it, sorry. It depends on EEA law.

[gray sage]

I dont cheat i just added on that group

[round dove]

Please help me

[raw venture]

I have 230 card of bonus challenge what I can do with it ? In France in not possible to use it

[celest shadow]

You may watch PUBG MOBILE's Step 4ward Launch video here:

▫️ https://www.youtube.com/watch?v=39Cvu_z_nBo

[round dove]

Can't anyone help me?

[gray sage]

Dude i dont want to watch just answer this is official or fake

[raw venture]

Should I send email to someone to explain this problem ?

[covert remnant]

@raw venture You cannot use it until the bonus challenges become available to France.

[celest shadow]

It is not fake.

[covert remnant]

That will not help. These are government restrictions. Nobody is allowed to get against these.

[raw venture]

I understand that but I from Africa 🌍

[covert remnant]

It doesn’t matter where you are originally from but what country you chose in-game.

[round dove]

Am I a dog that no one is listening to me PUBG's customer service is useless

[celest shadow]

Ban Pan 2.0 is not fake is what I mean. You should not be afraid of it, unless you plan on cheating.

[covert remnant]

@round dove Please contact the customer service.

[gray sage]

i amm a hackk dev

I can work for tencent

On anticheat

[round dove]

They are not helping me, then I have come to you

[gray sage]

Java c++ python master

[raw venture]

It's not me ho chosing the country , it's the location of my phone 🤳 ,

[raw venture]

I really want to send email with All my documents to prove that

[covert remnant]

@round dove Please follow these conversations screenshots:

1. https://media.discordapp.net/attachments/973978871844200558/973978919827017738/IMG_8070.png
2. https://media.discordapp.net/attachments/973978871844200558/973978920191918100/IMG_8071.png
3. https://media.discordapp.net/attachments/973978871844200558/973978920783323237/IMG_8072.png

The questions may not be same for you. Play around until you can reach there.

[dusky elbow]

Hi! My account has been stolen, now I can not login because it has been changed mobile number. What should I do?

[covert remnant]

It’s not the location of your phone. You manually chose the country. Either at the beginning of creating your account, or from your basic settings.

[round dove]

My I'd is not hacked

Problem is not login

[covert remnant]

@round dove This only happens when you get your account compromised.

@dusky elbow What happens when you try to log in?

[round dove]

Any Solution for this problem

[covert remnant]

@round dove Unfortunately, no. If your account isn’t hacked. If the customer service cannot help you, nothing can be done.

[raw venture]

I'm not pretending madam , for changing region in my compte pubg there's nothing it's not showing ,, i have another compte and i use the country Algeria in the game ,, but my principal compte it is France and i can change anything

[round dove]

Customer service is not helping me. I tell them something else. How do they respond to the problem? What can I do now?

[covert remnant]

@raw venture It won’t show. It is not possible for your account. You will need to create a new account.

@round dove You will need to create a new account until the problem is resolved.

[raw venture]

I have 3 years with the same account , i spend 5000$ , in the end i can't use my region , my flag is Algeria , but my region is France

[round dove]

The problem itself will not go away. And I will not create a new account because I have invested a lot of money in it.

[royal shell]

When this season ends

[covert remnant]

@raw venture You cannot on this account, sorry. I can just tell you to contact the customer service in-game, give you bunch of email addresses but these will only waste your time. Please note my message: it really doesn’t matter where you are from and how many trillions you spent on the game. The government restriction will not be lifted even if you come to HQ yourself. You know what I mean? It is the sad truth.

[honest pilot]

New update

Op

[celest shadow]

You may submit http://cheat-collect.pubgm.cc if you have information about new cheats.

[dusky elbow]

The PUBG account was tied to the Facebook account (access to which has already been restored), when trying to enter the entrance, a message appears that that is not identified device and I need to enter the confirmation code that was sent to mobile number, but number was changed by an attacker

[celest shadow]

May 18, 2022 (UTC+0).

[raw venture]

Thank you for your honesty olivia 🙂
That's really sad

[celest shadow]

Feel free to share your feedback regarding update 2.0 in #973855356381978635.

[night cloak]

How do i convert my old classic crate coupons into new ones so i can use them 😐 there is literally 0 way to convert them now and ive been looking

[royal shell]

Is there any information regarding update in BGMI?

[covert remnant]

@royal shell Sorry, this server is only for PUBG MOBILE.

[night cloak]

When are the premium crates coming back, all the lucky crates are taking up space for it

i have like 14 unclaimed premium coupons

[covert remnant]

@night cloak You can no longer convert these. The game gave more than enough time and the deadline is over.

The premium crates will be back soon, no worries.

Keep collecting more coupons.

[dusky elbow]

Pls, can u help me?

[covert remnant]

@dusky elbow Same case. Please follow these screenshots to contact the customer service.

[honest pilot]

How to get pubg apk file link

[covert remnant]

You can download it from https://www.pubgmobile.com/.

[forest onyx]

anyone got update?

[cyan citrus]

Please refer to #news and pinned message of this channel for the update schedule, @forest onyx.

[dusky elbow]

Thx! how long does it take to get a response? 15 minutes and no one answers :(

[covert remnant]

It can take up to 3 days during weekdays but up to 7 days if there’s any holidays.

[dusky elbow]

Wait, I'm writemasseges in PUBG and any live people not response to me

[dusky elbow]

no additional data is requested

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @dusky elbow.

[dusky elbow]

ok, if i close the game will i get an answer?

[cyan citrus]

Yes, you will be able to access the ticket you have opened with the customer service on the same device, @dusky elbow.

[dusky elbow]

Thank you, please tell me, where can I see my ticket?

[cyan citrus]

Tap on the Customer Service option through your in-game Basic settings and tap on this option located on top-right corner of the screen, @dusky elbow.

[royal nebula]

Hello I’m from Newzealand Ocieana Server.I have problems in game couple of days.high ping issues after update I can’t improve my game.when was add a Ocieana server??? To make a Better Game.

[cyan citrus]

For any feedback about the game, please feel free to use the #old channel, @royal nebula.

[night cloak]

Hi
Can somebody help me
My account got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vivid jacinth]

@cyan citrus Hi,My acc got Banned for no reason Where i can... I didn't use any hacks or smth like that please Check My acc tysm ❤️

5567863181

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid jacinth.

[potent abyss]

when can download 2.0 update

[storm flume]

Please refer to this channel's pinned messages for further information, @potent abyss:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[potent abyss]

pc

PC

[sullen lion]

Check channel pinned message. Mostly by 13may everyone wud be able to...

[sullen lion]

Its out for vn idk if people in global got it .

[sullen lion]

Once the custom crate is over premium crate comes.

[night cloak]

I Believe my game is bugged

[ivory ice]

what is the problem?

[tame zenith]

I need help from a technical support person

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tame zenith. Remember to read through #faq before asking questions in the support channels.

[tame zenith]

Account linking problem

[cyan citrus]

Please add more details about the issue you are facing, @tame zenith.

[tame zenith]

My pubg account has been hacked

[storm flume]

Please contact the customer service for further assistance, @tame zenith. Refer to subpoint 5.4 in #faq for further information.

[tame zenith]

the problem was not solved

[cyan citrus]

This is not something we can help with through the community. All we can do is to redirect you to the customer service.

[tame zenith]

No response from a customer

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @tame zenith.

[tame zenith]

Is there anyone who speaks Arabic?

[storm flume]

Please do not use languages other than English, @golden shard. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for regional communities.

[golden shard]

I can't log in to Facebook, writes that the wrong login, what to do

[cosmic ledge]

hello admins i have a problem

[storm flume]

Please do not use languages other than English, @thin ridge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We are unable to provide assistance if you do not ask a question or state a problem, @cosmic ledge. Remember to read through #faq before asking questions in the support channels.

[cosmic ledge]

I neet the royale pass

need*

[compact oar]

This event is available again. You can convert your old coupons to new coupons.

[thin ridge]

I have a video with a playz with very fast Speed ​​in royla metro mode

[cyan citrus]

Do you believe that the player may be cheating, @thin ridge?

[cyan citrus]

Please add more details about your concern.

[thin ridge]

TEST BETA

[rough pivot]

Realy? they cheat on beta test

[south verge]

Where is the map of Sanhok?, please return the map of Sanhok in the Unranked!

[junior birch]

Please provide an image of the issue you are facing, @south verge.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @thin ridge. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[rough pivot]

Maps gone?

[night cloak]

wth

[frosty viper]

Who can help ?

As in staff

[final spear]

State your issue. They'll response as soon as possible.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frosty viper. Remember to read through #faq before asking questions in the support channels.

[shadow dagger]

My Id got banned for no reason please unbanned my account i just buy uc from uc seller and then this happens please please unbanned I just wasted 4 years💔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow dagger.

[devout wind]

Why is recalling not working

[gleaming marten]

I am now talking to the technical support for Bajji until I cancel the next link, but no one listens to me and closes the chat immediately

And I need to cancel the email connection is necessary because it is stolen and I do not know what the thief will do

[cyan citrus]

You should select the available options accordingly and record your issue through AI to connect with a customer service representative, @gleaming marten. This is not something we can help with through the community.

[cyan citrus]

Could you please elaborate?

[gleaming marten]

what shoud i do now?

Supporting the game does not help me at all

[devout wind]

I was playing a game with my friend and he was trying to recall me because i died the recall tower wasn't working even though it was thr first time i had died in that game

The recall tower then didn't close yet

It was at the begging of the game

[cyan citrus]

There is nothing we can do to help you with your account. Your only option is to seek help from the customer service.

[cyan citrus]

Were you playing ranked or unranked game mode?

[true wraith]

Which phones will be open 90 fps in next update ?

[cyan citrus]

Sadly, we do not have a list for devices that support 90 FPS option, @true wraith. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics. If your device falls under this category of system requirements, it should support 90 FPS option. However, if you are still unable to access the 90 FPS option despite of your device meeting these requirements, you may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[true wraith]

Poco f3 you don't know if it will support?

[cyan citrus]

Please refer to the pinned messages of this channel for more information, @true wraith.

[true wraith]

Okay thanks you ♥️

[cyan citrus]

You are welcome!

[true wraith]

are you boot?

[static sleet]

Did you mean a chat bot? No, he is a real person.

[crisp venture]

@true wraith 😂

[night cloak]

Epic

[silver radish]

Hello, we hope to free up space pubg mobile

[junior birch]

Could you please elaborate, @silver radish?

[tidal wave]

Hello

When does the new update come

[cyan citrus]

Please refer to #news and pinned message of this channel for more information, @tidal wave.

[tidal wave]

Ok

Is it this or

[night cloak]

Is there a way to check how many hours I played pubg for since 2018?

[crisp venture]

@night cloak I think no but you might check how many days you have played pubg.As shown in the Screenshot

[clear berry]

Where do you live and what phone you use, droid or ios

[tidal wave]

I live in usa iOS

[clear berry]

You will get update in exact 7 hours from now

[tidal wave]

Tmw morning

?

[clear berry]

Yes for me it will be 1 am texas central time, exact 7 hours from now

And all US ios users, check their pinned message

[fading vale]

Is payload mode returning??!

[dusty prairie]

Why does it need to be a full week before metro comes back? I mean like there’s not many bugs to fix. Not to mention how metro players dislike playing normal pubg as it is boring and not fun at all.

[strange jackal]

Hello, why was my account banned, I did not break the laws?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strange jackal.

[foggy canyon]

I need help i have forgot my email which i linked to pubg

So how to change mail can anyone help?

[sick shale]

You can't.

[foggy canyon]

No other solutions?

Or how can i find which email is connected?

[sick shale]

You may contact customer service in-game for further assistance in this regard.

[foggy canyon]

Thanks

I need one more help

I can't purchase uc's

Showing me some kind of error

Uinblack 1138

?

[sick shale]

You have to contact customer service for such issues aswell, we're unable to assist with account related issues through the community as we not affiliated with the customer service team.

Alternatively you can purchase UC via the official website: https://pubgmobile.com/pay.

[stiff ferry]

hey some help please

[serene pollen]

Thats sooo bad when i need play vikendi in unranked match i can't... Why make it so hard to players... Every time make it worst than before

Me and my friend get ban to 10 mint because of this stupid option (( Random Map)).
Sometimes we need play without rank in vikendi or karaken or miramar...

[sick shale]

Please send your concerns in #old.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stiff ferry. Remember to read through #faq before asking questions in the support channels.

[serene pollen]

But please tell them.. Because many things we saying it there from season 10 and nothing happened.

[tall escarp]

please send your concerns in #old

[stiff ferry]

thats soo bad to ban clean players with out chack if thers a problem you ban players otomtacle thats un fair that my therid accont get band with out do any thing rong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stiff ferry.

[raven lichen]

Does pubg sponsor teams or nah? If so pls lmk

[night cloak]

When update for iOS in the United States

And what will I be looking for?

[cyan citrus]

Please refer to #news for more information, @night cloak. The time displayed there is according to your own time zone.

[lethal wharf]

Hello, PUBG Mobile Company, my account has been banned for 10 years without any reason or violation of any of the reasons. Cheating. Please review my account because I am sure that I did not violate any of the rules that violate the game, and this is what made me contact the support more than once and it is impossible for me to do anything contrary to the game Because I have spent money on my account and it is impossible for me to do any violation. I hope the support will return my account manually more than once because I trust the support of the company and they are making a great effort to help PUBG Mobile players. This is my game ID (5160348549) and this is my name in the game ( NSRjooker) Please review my account and thank you in advance

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal wharf.

[dapper hull]

@polar marsh so i have pubg mobile that run at 40 fps but my phone support 60 fps and i've try it in other games it run 60 fps without any problems
-my phone is poco m3 pro 4/64 with 90hz
-cpu of my device :octa-core Max 2.2Ghz

[flat meteor]

Is update out for korean version in app store? It should be out half hour ago but not showing for me

[buoyant sparrow]

You all guys remember days 21 to 25 most emulator player get 10 year without any reason and we contacts the support and the do a great jobs to help us all account get back and the fix the problem but my friends account never get back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant sparrow.

[flat meteor]

<@&481161015728406538>

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, .

[green agate]

@flat meteor

[flat meteor]

Do you have discord link for Korean version?

[green agate]

From my information, you are going to have to search for it.

[edgy tundra]

Hi
Why I didn't got new update?
#questions

[storm flume]

We currently do not have a specific release date for the upcoming update, @edgy tundra. Once we do, we will publish further information in #news.

[compact oar]

Everyone will get it by 13th and Check pinned messages of #questions for further information.

[round dew]

Hey guys can someone tell me why me screen just locks when I try and turn nothing is in the turning area of my thumb but it just stops when I go to swipe and turn only started recently

[haughty pond]

Hello I need help to purchase Uc using apple gift card but it’s not letting me

[compact oar]

Can you please share a video recording of the issue you are facing?

[round dew]

Sure let me get a clip of it

[dapper hull]

<@&481161015728406538> so i have pubg mobile that run at 40 fps but my phone support 60 fps and i've try it in other games it run 60 fps without any problems
-my phone is poco m3 pro 4/64 with 90hz
-cpu of my device :octa-core Max 2.2Ghz

what can i do to get 60 fps

[haughty pond]

When I try to purchase uc in game it’s says (deviceblack 1138)

[errant venture]

which device

[storm flume]

Please contact the customer service for further assistance, @haughty pond. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

so what’s the point of coming here to not see anything about the update

[haughty pond]

iPad

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

what’s the point of sending a video of you just jumping lmfao

[round dew]

You don't pay attention do you

It doesn't turn when I swipe why do you think I sent the video

Because it's me showing it doesn't turn

Read message next time

[compact oar]

Devices with the minimum hardware requirements of Snapdragon 845 central processing unit can access the 60 FPS option with Smooth graphics.

[haughty pond]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @haughty pond. Remember to read through #faq before asking questions in the support channels.

[compact oar]

Please contact customer service in-game for further assistance.

[round dew]

Ban pan i sent the video

[haughty pond]

I did and all the said was because I purchased Uc from many devices or a refund but I never got an refund and also I can purchase Uc with midasbuy but when I do that and I see in game email saying uc deducted from midasbuy

[compact oar]

Please do a Routine Repair of the game from login menu, clear game cache, restart your device and try again.
If the issue is persistent, please contact the customer service in-game for further assistance or submit a report of the issue in #old.

[round dew]

Nothing of mine will be cleared correct just want to clarify? I'll contact them if it continues

[compact oar]

We are unable to assist you with account related issues here on Discord. Please continue with customer service in-game for further assistance.

[dapper hull]

why the update not showing to me ? M in algeria

[storm flume]

Please refer to this channel's pinned messages for further information, @dapper hull:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[summer crow]

How strange it is, PUBG NEW STATE runs at 90fps on Realme GT Neo 3 (Mediatek Dimensity 8100 chipset) without lags and yet PUBGM runs at smooth+high on the same device, do we expect any fix? Any optimization from the dev team for Mediatek Dimensity 8000/8100/9000 devices? These chipsets are outperforming SD 870, 888 and 888+ which can easily run the game at extreme settings.

[umbral summit]

Hello I have a problem when trying to install the beta

[celest shadow]

Feel free to provide your suggestions in #old and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Can you please describe the issue you are facing?

[summer crow]

Numeric user identification is the character ID?

[celest shadow]

Yes.

[summer crow]

And what do I write about network? 🤔

[celest shadow]

Either you use Wi-Fi or Cellular.

[umbral summit]

When trying to install the file it tells me The app did not install

[dapper hull]

device

[celest shadow]

Where did you download the game from?

[umbral summit]

The beta from the game itself I got the invitation

[celest shadow]

Can you please redownload it from https://web.gpubgm.com/m/download_android_1.html and ensure that you delete the previous APK. Please also make sure that you have at least 7 GB of available storage space.

[icy swan]

Does anyone know maybe when they are bringing the 90fps to Samsung S21 series

[distant knot]

Hello 👋

!

When is the 2.0 update date?

[celest shadow]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements of 90Hz screen refresh rate and Snapdragon 865 or Dimensity 1100, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[storm flume]

Please refer to this channel's pinned messages for further information, @distant knot:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[icy swan]

@celest shadow thank you piston 🙏

[distant knot]

My device is Mi 10T, does it support 120 FPS, its specifications are Snapdragon 865, and the screen is 144hz
👀

[gilded marsh]

i need official Setup For update 2.0 @covert remnant

[summer crow]

Okay, thank you so much!

[stone nexus]

Please tell me how can I download 2.0 update

[bright sierra]

Hi piston,where can i check the device requirements for fps and stuff

[ivory ice]

Add gameloop update date in Update Schedule please

[celest shadow]

It should be able to support 90 FPS.

[celest shadow]

You may refer to #news for further information regarding update 2.0.

[celest shadow]

You can update the game through your app market or the official website. Please refer to #news for further information.

[celest shadow]

Unfortunately, we do not have this type of list. Graphics and frame rate availability depends on your device's hardware.

[bright sierra]

I have infinix note 11 pro,
It supports 60fps option in pubg new state on ultra hd graphics,but in pubgm it only goes up to hd graphics and upto ultra fps even on smooth graphics,
Display is 120hz,

[celest shadow]

We do not provide support for GameLoop through this community. For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[bright sierra]

Pls help @celest shadow

[bright sierra]

How do i check if it supports or not

Coz it does support 60fps on pubg new state

[celest shadow]

Feel free to provide your suggestions in #old. Please include the following information in your message.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[bright sierra]

Sure

[royal shell]

Can Indians still play PUBG mobile?

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @royal shell.

[ivory ice]

Where is update

[compact oar]

Please refer to #news and pinned messages of #questions for more information.

[pale locust]

Please be patient for update it's not rolling everywhere!

[ivory ice]

It said globally 100% 19 min ago

[rough pivot]

Lets wait

[ivory ice]

Ok

[pale locust]

It's also saying it's will be available on 13 may!

[fast plaza]

How can i change global version back to 1.90 version

[pale locust]

It's not officially available bro!

[fast plaza]

My pubg is on 2.0 version

How can i change it back to 1.90?

Can you pls help me coz i cant play with my friends

[ivory ice]

You cant

[compact oar]

You can't change it back to version 1.9

[fast plaza]

What i have is global version

[ivory ice]

Android or ios are u using?

[fast plaza]

Android

[ivory ice]

If you want play in 1.9, you should download 1.9 but you cant use that account logged in 2.0 before @fast plaza

[fast plaza]

But can i play with my friends while I'm in global and they're in kr?

[ivory ice]

Yes but it should be same versions

[celest shadow]

Unfortunately, you cannot.

[ivory ice]

@Pistonlook this

[flat meteor]

Hello moderators. I have a account which was transferred to bgmi. It has a level 10 clan and Im the leader. I have another global account too. So is there any way I can get that clan transferred to my other global account?

[celest shadow]

Please wait patiently until it is available in your app market. It can take a while.

[ivory ice]

Ok

[celest shadow]

Unfortunately, it is not possible.

[woeful forge]

Unable to add friend in a same version

[brazen cradle]

Is your friends list full ?

[woeful forge]

No, I mean add friend to room play game

Currently the new version is here

[brazen cradle]

Yes and both of you have the same version ?

[woeful forge]

Yes

[brazen cradle]

What does it say when you try to add Friend to the room ?

[woeful forge]

Your friend has not updated to the latest version and cannot form a team

[brazen cradle]

So I guess you have an update or partial update and your friend doesn’t. Check with your friend to see if they have updates in their playstore and ask them to update too.

[solid cypress]

Good afternoon, I can't donate to the game, it gives the error Note uinblack 1138

[woeful forge]

It didn't show update in play store but last updated on 8 May. I think similar like last update, need wait few days to get update?

Resources in game could download, just can't add friend

[brazen cradle]

Exactly. They are rolling out as we speak.

[brazen cradle]

Well, Sorry for the inconvenience. It should be fine once all the updates are rolled out.

[night cloak]

Can we share code for the customized sensitivity?

[ivory ice]

After 1 hour still no update

[vapid plank]

How can i update pubg kr

[flat meteor]

Is it okay if I buy clan from someone?

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Yes, you can. Please refer to these instructions:

▫️ 1. Select Settings then Sensitivity.
▫️ 2. Select Cloud Management.
▫️ 3. Click on "Share to Cloud".
▫️ 4. Click on "Copy and Share".

[celest shadow]

Please be patient, you will be able to update soon.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @vapid plank.

[celest shadow]

No, this is against PUBG MOBILE's terms of service.

[storm flume]

Please do not use languages other than English, @paper hazel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[woeful forge]

Last update take few days , be patient:)

[thin bough]

Hello Mods. My puBG account was banned reason I played 3,4 matches with random squad and probably they were hacking . I got 10 years banned. I will be thankful if it get unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thin bough.

[mortal cedar]

Hello, when will the update come in Iraq?

[storm flume]

Please refer to this channel's pinned messages for further information, @mortal cedar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rough pivot]

Apple store/ playstore

[elfin smelt]

taptap

[vapid plank]

Didnt comes🥺

[elfin smelt]

it's not released yet

check #news for more information

[rough pivot]

I just updated my pubg kr

[rough root]

Can I use this type of thumbnails on my pubg gameplays I do not provide cheat or configs
Never appreciated cheats
Can I use 90fps title like power of 90fps
And this type of thumbnails

Is it safe for channel ?

[brazen cradle]

You can ask these doubts in #copyright

[agile thorn]

Why can’t I join back?

[flat bobcat]

I know there’s a rolling update going on, is there a way to check if my version is up to date?

[inland zenith]

The game does not work without vpn since March -_-

You imposed a block on the east of Ukraine and did not write about it anywhere.

It's mean.

Also, after the update, the texture bug did not disappear.

And you can paste your advice with clearing the cache and data in one place.

[honest pilot]

Apk link

[spring jetty]

Hi i was living in europe
And im now in middle eas and cant change mu country

Hello?

[brazen cradle]

Unfortunately you barely due to strict data protection policies. You’ll not be able to change out of the Europe region currently.

[brazen cradle]

Kindly share your concern in the #old channel in accordance with the channels format. Thank you

[brazen cradle]

Checking you AppStore or playstore would tell you your current version.

[spring jetty]

There is no any solution??

[ancient cedar]

Please provide Customer Support Email to @upbeat linden.

[cyan citrus]

[e-mail].

[elfin smelt]

in my opinion yes its fine

[ancient cedar]

Thank you, @cyan citrus.

[cyan citrus]

You are welcome!

[night cloak]

is the new update available

[ancient cedar]

Refer to latest message in #news.

[wet talon]

How can I join PUBJ Mobil mena server ?

[wet talon]

..

[vestal vigil]

I need help someone hack my Twitter account and I want to unlink Twitter account from my pubg account immediately help me please

[flat bobcat]

If my last update was a month ago, I can assume the new one isn’t out yet for me I take it?

[vestal vigil]

.. please

[junior birch]

Please do not self promote here, @terse heron.

[vestal vigil]

@junior birch I need help someone hack my Twitter account and I want to unlink Twitter account from my pubg account immediately help me please

[storm flume]

Please contact the customer service for further assistance, @vestal vigil. Refer to subpoint 5.4 in #faq for further information.

[terse heron]

Sorry..!

[crisp venture]

@vestal vigil contact twitter support

[rough pivot]

Recall tower removed?

[junior birch]

It will be available in Unranked Erangel, Livik, Aftermath and Ranked Livik, only.

[fair condor]

My phone number Had Disappeared + the Country

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

[fair condor]

This is For me ?

[junior birch]

Yes.

[lunar kayak]

Hi ihave a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @lunar kayak. Remember to read through #faq before asking questions in the support channels.

[lunar kayak]

Why don't my device support 90fps

I have a redmagic 7

Hello anyone?

[solid cypress]

Good afternoon, I was debited for a refund, I wanted to pay off the game debt, but I can't donate to the game, gives the error Note uinblack 1138

[rough pivot]

But im playing on new livik and no recall

Why.

Or maybe bcz im pubg kr?

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[storm flume]

Please contact the customer service for further assistance, @solid cypress. Refer to subpoint 5.4 in #faq for further information.

[solid cypress]

Good afternoon, I was debited for a refund, I wanted to pay off the game debt, but I can't donate to the game, gives the error Note uinblack 1138

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[eternal wigeon]

Why'd

[junior birch]

Could you please elaborate?

[eternal wigeon]

That is, other people have two things, only I do not?

[brazen cradle]

I am afraid no.

[brazen cradle]

You will be right.

[junior birch]

Could you please rephrase your message, @eternal wigeon? I’m unable to understand you.

[eager ginkgo]

مرحبا شركة الجوال ببجي
تم حظر حسابي لمدة 10 سنوات دون أي أسباب للغش. يرجى مراجعة حسابي لأنني متأكد من أنني لم أخالف القواعد المخالفة للعبة وهذا ما جعلني أتواصل مع فريق الدعم أكثر من مرة. يستحيل عليّ القيام بأي مخالفة تتعارض مع قواعد اللعبة. ذات مرة لأنني أثق في دعم الشركة وأنهم يبذلون جهدًا كبيرًا لمساعدة لاعبي PUBG Mobile. هذا معرف حسابي في اللعبة (5140701280) وهذا اسمي 『𝐘𝐉』 MO7MED
يرجى مراجعة ما حدث ورفع الحظر. شكرا لكم مقدم

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eager ginkgo.

[eternal wigeon]

I don't know how to speak with you

[night cloak]

Hello , Why is my pubg mobile 2.0 update not showing up?
@junior birch @brazen cradle @cyan citrus

[cyan citrus]

It will slowly roll out for everyone, @night cloak. Please refer to #news for more information.

[night cloak]

The update appeared to all my friends and I did not see it

[night cloak]

OK thanks

[cyan citrus]

You are welcome!

[fringe orchid]

Why haptic feedback is not working in poco x3 pro

[solemn cedar]

@junior birch Salam Sir My PUBG account Was hacked and banned pl help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn cedar.

[crisp venture]

How to switch from ipad to iphone faster🥺🥴

[covert remnant]

This is a device issue. I recommend contacting Xiaomi customer service if you have one nearby.

[ebon path]

Hi I haven't received the update yet

[junior birch]

It is only for selected devices.

Please refer to the pinned messages of this channel for further information, @ebon path.

[fringe orchid]

Device have to be selected?

By pubg ? Or what

[junior birch]

Selected devices only has the Haptics feedback system.

[fringe orchid]

Oh ok

When it will be available for all?

[junior birch]

No information in this regard.

[fringe orchid]

Ok

Thanks for information ☺️

[rough root]

Can I use this thumnail for my YouTube pubg gameplays

[junior birch]

You are welcome!

[autumn saddle]

Help I can’t find the update

[storm flume]

Please refer to this channel's pinned messages for further information, @autumn saddle:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[grand bluff]

The recall towers just disapeared but when we wanna exit it says you can still get recalled (in livik)

[junior birch]

Did you update your game to the latest version?

[grand bluff]

Yes

The recalls was just ok some hours ago but now they disapeared

[junior birch]

Seems to be a bug. You may submit a report about this through #old in compliance with the channel’s pinned instructions.

[craggy saddle]

Hello, I recently started playing pubgm again and just hit Gold recently, in my last few matches, I somehow was being matched up to an Ace player? Is the matchmaking supposed to do this or am I being put into a mix of ranks because maybe of lack of players matching up?

[ebon path]

I still haven't received the update yet

[storm flume]

Please refer to this channel's pinned messages for further information, @ebon path:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@junior birch Is there a link to the global PUBG Mobile website to download the 2.0 update version from the official website

[junior birch]

▫️ https://pubgmobile.live/apk

[night cloak]

thanks

[junior birch]

You are welcome!

[night cloak]

Where i can download New update on pubg mobile

Me i dont have acces on google play

[cyan citrus]

The update is slowly rolling out to everyone, @night cloak. Please refer to #news for more information.

[thick haven]

Dear respected cs team, who can serve me urgently

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @thick haven. Remember to read through #faq before asking questions in the support channels.

[thick haven]

I was contacting CS on the game about my hacked account but they closed the conversation without resolving the issue

[night cloak]

This site having 1.9 update not 2.0

[junior birch]

The update will be available in 13 hours.

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts through the community. You may try to contact them again.

[night cloak]

Samsung store available right now.

Some users update showing in play store but still not us, anyother options to update 2.0

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tropic vortex]

my account has been hacked help me

[storm flume]

Please contact the customer service for further assistance, @tropic vortex. Refer to subpoint 5.4 in #faq for further information.

[junior birch]

The update on the website will available in 13 hours, @night cloak.

[night cloak]

Okay 😭

[thick haven]

They asked several screenshots and I have provided it , and they informed we resolved it but now I can’t access the account and I have to start the conversation again

[tropic vortex]

my account has been hacked

[night cloak]

Try to recover your social media , and did you link 3rdlink

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[cyan citrus]

Please understand that we only provide community support through this platform and we are not affiliated with the customer service. Therefore, we will not be able to help you with compromised accounts in any way. You may try to contact the customer service again.

[tropic vortex]

my ak hacked will you help or not ?!

[weak wedge]

Still no 90fps : )

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6.

You may contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @tropic vortex.

[storm flume]

Please do not use languages other than English, @tropic vortex. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tropic vortex]

Ок

[thick haven]

I was having 2 linked accounts , twitter and gmail , he went the account through the gmail and changed it to mobile number , before I contacting the customer service I was trying through the twitter account , and it was opening by twitter, after they resolved the issue , they unlinked everything, please my account is very valuable for me and I am playing the game since September 2018 , and I paid over 8k dollars on the account , please feel me , and put yourself in this situation

[loud sandal]

I need help, someone stole my third link gmail account, and I can't delete it or get it back.

can any one help me ?

[storm flume]

Please contact the customer service for further assistance, @loud sandal. Refer to subpoint 5.4 in #faq for further information.

[thick haven]

If u want to share any screenshots you want I can provide , I will be cooperative and very easy to understand what you will ask me , and I did it before with the customer service you can recheck the ticket , please understand me

[paper lagoon]

Hello can someone help? I have some problem in the game itself that I do not receive absolutely any codes for my phone number. I can't reset my password, activate two-step authentication, etc.
What could be the problem with this? Just click get the codes and they just don't exist they don't come

[mental dirge]

Hello, I have an error that it says to me in the game This function is not available because you do not have enough uc make up for the lack of returned uc
I would like to know how much you need to return for everything to work? where to look?

[compact oar]

Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[cyan citrus]

If you have made illegal or unofficial purchases in the past and if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered. You may also be restricted from using certain features in the game. For further assistance with this, you may contact the customer service in-game.

[paper lagoon]

Can you tell me how to contact support in the game? what should I write in it? I have been trying to get a code for my number for 2 days in a row. But the code just doesn't come

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @paper lagoon.

[brazen cradle]

Did you try logging into your account and contacting in game customer support ?

[paper lagoon]

I'm trying to write there but it doesn't knock out my problem. I don't understand a little how I should write to support so that the game understands that I have a problem with getting the code to my phone number. I'm already 2 for can't activate my two-stage authentication... can you help somehow please.

[somber zephyr]

how do i get my pubg account back if i linked it to a twitter and the twitter account got false banned

[unique harness]

I got banned for teaming with random player

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @unique harness.

[night cloak]

What is the latest version of pubgm?

[prime sleet]

Hello where is the emulator support

I can't update pubg mobile in the emulator

[cyan citrus]

We provide community support only for mobile platform. For further assistance with GameLoop, please visit their website or Discord server, @prime sleet.

https://www.gameloop.com/.

[loud sandal]

I tried to talk to technical support, but to no avail.

[cyan citrus]

The version 2.0.0 is slowly rolling out to everyone. For more information, please refer to #news and pinned messages of this channel.

[night cloak]

Hapic feedback not available for all device 😭

[cyan citrus]

You may provide provide your feedback regarding this through #old or #973855356381978635, @night cloak.

[frigid pier]

Hello, my account has been stolen, is there anyone here who can help me please?

[cyan citrus]

Please contact customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @frigid pier.

[frigid pier]

I spoke to them from within the game and did not get any answer

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day. Please wait patiently.

[frigid pier]

Will my account be returned if I prove ownership?

[cyan citrus]

Yes, if you provide them the correct required information.

[rugged hemlock]

Ok how can we contact pubg support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @rugged hemlock. Remember to read through #faq before asking questions in the support channels.

[brazen cradle]

They are best equipped to deal with this issue. Try your best to explain the situation to them and select the apt response to get best results.

[rugged hemlock]

I need someone to help

[loud sandal]

When I made a complaint, it was rejected twice, and the person who stole my account threatened to activate Hack and block the account.

[rugged hemlock]

There is someone stolen my pubg account he stolen all my social accounts

How can i get it back

[brazen cradle]

For me to better understand the situation. I need to know a few things, Did you try selling your account ?

[loud sandal]

yes

He stole my Twitter account, but I could get it back, but I couldn't get the third link back.

[brazen cradle]

I understand. Buying or Selling your account / Sharing your account details is against the Terms of Services. Unfortunately the community team will not be able further help you with this situation. Remember ,you are responsible for your account.

[paper lagoon]

Hello can someone help? I have some problem in the game itself that I do not receive absolutely any codes for my phone number. I can't reset my password, activate two-step authentication, etc.
What could be the problem with this? Just click get the codes and they just don't exist they don't come
Please help because I'm tired. I've been trying to get the code for 2 days. but the code doesn't come...

[night cloak]

Buddy log in to your account and unlink Twitter after ban your account 7 days it can be get your account.

[brazen cradle]

How may I help you ?

[night cloak]

I got 2.0 update on my android phone yesterday and there is no update on my ipad what is this ?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

No,sir i told him to get back his account.

[night cloak]

Still not update 😭

[brazen cradle]

Thank you for your help.

[paper lagoon]

any help?

[night cloak]

I logged back into my old account and it was banned altho i haven't played with it for almost a year ?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[loud sandal]

Sorry, but all I want to do is delete my third link. Can you help me? I didn't know that selling accounts is against the rules. Sorry, but can you help me?

[brazen cradle]

No.

[loud sandal]

🙂 💔

[night cloak]

Sir i have questions , can delete this device list

[brazen cradle]

Currently that option is not available.

[night cloak]

Okay sir, have a nice day and waiting for update ❤️

[brazen cradle]

Have an awesome rest of the day.

[toxic root]

someone linked their phone number to my account. I have access to email, facebook, but I can't log in. Since it asks to log in using a phone number. How is that why the rest of the bindings do not play a role

[brazen cradle]

Contact in game support for this issue.

[toxic root]

Can anyone help me?

[rugged hemlock]

Can u help me please

Im waiting my turn 😃

[toxic root]

support inside the game does not help, you can drop the link to the support email

[rugged hemlock]

!!

[covert remnant]

@rugged hemlock You will need to recover access to at least one of the social account to recover the game.

@toxic root If they cannot help, nobody else can, unfortunately.

[toxic root]

but they didn't even understand my problem

[rugged hemlock]

He All my socialising accounts have been taken

[covert remnant]

@rugged hemlock You need to recover one, otherwise you will have to create a new account.

[rugged hemlock]

I can approve all the statements i have and all my emails

[covert remnant]

@toxic root May I know what is your problem? So, I can guide you on what should you write to the customer service.

[toxic root]

someone linked their phone number to my account. I have access to email, facebook, but I can't log in. Since it asks to log in using a phone number. How is that why the rest of the bindings do not play a role

[covert remnant]

@toxic root Can you show a screenshot of the message you are getting?

[rugged hemlock]

Can i gave u all my statements and all my emails and all the details about my account!?

[covert remnant]

Those will not work.

[rugged hemlock]

My purchase my first day in pubg and the first emaill all details i have!!

[covert remnant]

@rugged hemlock Those will not work either.

[toxic root]

unfortunately after receiving the answer, I started a new conversation and the previous answers are lost

[rugged hemlock]

I tried to recover my emails from twitter and gmail i cant , who stole my account he changed all my numbers

[covert remnant]

@toxic root Oh not the customer service message. The pop up message that shows up when you try to login.

@rugged hemlock Sadly, you will need to create a new account.

[rugged hemlock]

Olivia please I paid much money on my account

Its from 2019

[covert remnant]

That doesn’t help, unfortunately. You need access to the link, there is no other option.

[rugged hemlock]

Its not fair

[covert remnant]

Make sure to always use 2FA on your login methods to avoid these types of problems in the future.

[rugged hemlock]

I spending all my money in this game from 2019 till now

[toxic root]

I don't know this number and I don't know whose number it is

[royal bramble]

Hi. Some help please. I am not getting the 90fps feature on my nubia redmagic 7 global.

[rugged hemlock]

Then someone hacked my account,, then u told me to make another one its easy right?!

[covert remnant]

@toxic root Please follow the conversation on these screenshots. This will help. The questions might be slightly different for you, but please try to adjust accordingly.

[compact oar]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements of 90Hz screen refresh rate and Snapdragon 865 or Dimensity 1100, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

[covert remnant]

@rugged hemlock It is not easy, no. But we should all learn from our mistakes and not repeat it again in the future. Please try to understand that without access to a login method, you cannot access to the game.

[rugged hemlock]

Ok if I return my twitter again can u return my pubg account?

[covert remnant]

@rugged hemlock If you can get access to your Twitter account, there’s a chance the customer service will be able to recover it for you.

[rugged hemlock]

Yes this is what im doing now, then all the details about my account like my iPad and my location and my purchase i have everything

So its will help right?!

[velvet swallow]

Can someone please explain to me why recently I've been experiencing horrible lag in game where my characters movement feels sluggish, my ms shows 20 but feels like 300... when in fights my ms will suddenly spike and sometimes it goes to 677ms, freezes the game and then goes back to 20ms after a few seconds. This is ruining the game and I know its not my wifi, I've done tests from different devices and my speeds are fine.

[covert remnant]

@rugged hemlock The latter information will be needed once you get access to your game.

@velvet swallow What’s your region?

[velvet swallow]

Europe, United Kingdom

[covert remnant]

Could you share a short gameplay video when you are getting a ping spike?

[vestal vigil]

My Twitter account is hacked by someone I want to unlink Twitter from my pubg account immediately help me@covert remnant

[covert remnant]

@vestal vigil Please contact the customer service immediately.

[vestal vigil]

Where@covert remnant

[covert remnant]

@vestal vigil In-game. From login screen/basic settings.

[vestal vigil]

Ok@covert remnant

[uncut mist]

I've been waiting years for haptic feedback, and it's finally here and it says my device doesn't support it -__- I'm on a OnePlus 9pro with the haptic feedback setting turned on in the gaming tool settings. Pls help

[velvet swallow]

First clip, I get stuck teleporting whilst jumping, then I respawn and the game does the weird freeze thing then goes back to normal and the ms goes back to 20ms

Second clip you just see me teleport even tho I wasn't moving

[paper lagoon]

Hello can someone help? I have some problem in the game itself that I do not receive absolutely any codes for my phone number. I can't reset my password, activate two-step authentication, etc.
What could be the problem with this? Just click get the codes and they just don't exist they don't come
Please help because I'm tired. I've been trying to get the code for 2 days. but the code doesn't come...

[ivory ice]

Thats yor network or your phone wifi problem

[velvet swallow]

I sent my wifi speed

I've also spoken to my wifi provider and they've told me therre should be no issues in my area

[ivory ice]

packet lost or unstable network

anyway this is not game problem

[cyan citrus]

You may provide your feedback regarding this through #old or #973855356381978635.

[coral furnace]

When is pubg update releasing on iphone

[storm flume]

Please refer to this channel's pinned messages for further information, @coral furnace:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[robust siren]

Can I get the official apk of the latest update for Android?

[celest shadow]

Please refer to #news for further information.

[fathom venture]

My account got hacked via email i texted and claimed but they rejected? What can i do else? Is there option to write email and send some proofs? Or to talk someone higher?

[night cloak]

when will the new version of pubg be available on appgalery

yes

[storm flume]

Please contact the customer service for further assistance, @fathom venture. Refer to subpoint 5.4 in #faq for further information.

[compact oar]

Update 2.0 is slowly rolling out, please wait patiently. You may refer to the update schedule in the pinned messages of #questions.

[slow ruin]

Hello, I have a new update released in the Google Play Store with a size of 300 MB, what is this update?

[celest shadow]

Update 2.0. You may refer to #news for further information.

[storm frigate]

Im getting this problem on my ios but In android my account is opening easily..

[slow ruin]

Is this the main update??

[celest shadow]

Yes, it is a major version update.

[celest shadow]

You will have to update the game on your iOS device.

[slow ruin]

tysm bro

[storm frigate]

New version is 2.0.0?

@celest shadow

[celest shadow]

Yes.

[storm frigate]

After updating in ios it really opens? R u sure?

@celest shadow

[compact oar]

Yes.

[storm frigate]

Isn't it due to other reasons?

Okay thank you..

[wind rampart]

What is a problem?

[storm flume]

Please contact the customer service for further assistance, @wind rampart. Refer to subpoint 5.4 in #faq for further information.

[little walrus]

This game is expensive.

[wind rampart]

Why I can't ship uc?

[compact oar]

Please contact customer service in-game for further assistance.

[blazing agate]

Hey my device is POCO F3 and I have just installed the new update from playstore but I'm facing this issue and why poco f3 still haven't got the 90fps update even after an year

[compact oar]

Please check the pinned messages of #old for further information.

[blazing agate]

Same message even after an year O comeon 😑

Your pinned message doesn't include poco f3 in it everyone told you about that , and all the fè user filled your google form but still no response from pubg
What I think is that you guys are mixing the two models POCO X3pro with the F3 that's what I think.

[compact oar]

If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements of 90Hz screen refresh rate and Snapdragon 865 or Dimensity 1100, it may be supported in the future instead.

[candid snow]

Guys, but as with normal those. contact pubg support? Just in the game itself, the bot, after a week you answer and does not see what I write at all
expected

[compact oar]

@fallen forge @molten yew @meager pumice @wintry viper You can now convert your old coupons to new coupons. The event is now available again.

[meager pumice]

I know i saw it thank you

[vague flame]

got my account stolen but now i have it back and the guy who stole it has no access, he changed the region to europe is there some wayy i can change it from europe back to na before the 60 day cooldown

[junior birch]

Glad to hear that. You must wait for the cooldown to end.

[storm flume]

Please do not use languages other than English, @pale silo. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sullen lion]

How did you get it back? Kindly help @marble folio

[vague flame]

poco is not as known as samsung and iphone just like how it was months before the iphone 13 pro models got 90fps dont expect any updated soon since theres hundreds of phones that need 90fps

[ivory ice]

how to fly wingman in spawn island??

[pale silo]

Guys, hello! I wanted to link the number to my account, but the code does not come, why?

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[vague flame]

first stole his gmail, then found his twitter login info after changing his password i unlinked his twitter and now its been unliked (after waiting 7 days), and i knew the password of email login but by hacking his gmail and logging him out he cannot access a verification code inorder to login and today i switced the email used for 3rd link login

[pale silo]

i lost my mail

[junior birch]

Please contact the customer service for further assistance. Refer to sub-point 5.4 in #faq for further information.

[pale silo]

I understand thank you

[junior birch]

You are welcome!

[shell sierra]

Hello i wanna ask something if I make update pubg from galaxy store I will take a pan or not

[cyan citrus]

You can download the game from Samsung Galaxy Store, @shell sierra.

[shell sierra]

The update come only on galaxy store but play store still

[shell sierra]

Here is no ban

[cyan citrus]

No, it should not cause any issues, @shell sierra.

[shell sierra]

Okay thanks ❤️

[cyan citrus]

You are welcome!

[low talon]

Hello guys! I have a problem, my account was stolen 1 year ago, nothing else is linked to the account. But I have a lot of evidence in the form of screenshots, can I try to recover my account this way?

[storm flume]

Please contact the customer service for further assistance, @low talon. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Hello, I have problems installing the latest update of the livik map. Comment that my friends have already updated but I can't. my region is spain

Help please

[junior birch]

Please provide an image of the issue you are facing, @night cloak.

[night cloak]

it says that the application has not been installed

Why?

[candid snow]

I understand that no one can help me here.

[lime comet]

Guys, when updates will be available for IOS USER?

[red sigil]

I think I can help you, you will have to remove the old pubg as of now.

And install the one you just downloaded

[night cloak]

Try Now thanks

[storm flume]

Please refer to this channel's pinned messages for further information, @lime comet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[quiet karma]

How to change region

[covert remnant]

You cannot change it anymore on this account.

[night cloak]

Why i haven't got the 2.0 update in ios yet? 😩 😫

[pliant plinth]

i want to request pubg to add fpp feature in tpp tdm

[meager pumice]

@covert remnant karakin update in future?

[covert remnant]

Please keep an eye on #news.

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[covert remnant]

Please use #old.

[tranquil herald]

Hello! Will I ask a question in Russian?

[copper verge]

Hello, I need help with something on my account

Hello, I want to help with something on my account, it is a very bad problem because of which I thought to leave the game

[crisp venture]

@copper verge please elaborate your issue for better understanding

[cyan citrus]

Please refer to #735483472432594994 sub point 3.1 for regional communities.

[flat meteor]

What is heptic feedback system in new update? Please explain

[tranquil herald]

Good. Going the hard way

[covert remnant]

@flat meteor It is a hardware feature implemented on the game. The feature is designed to stimulate the player’s sense of touch with more specific, stylised vibration. Basically, it gives a vibration without vibrating the entire phone when certain activities are happening around you.

[tranquil herald]

At player level 21, there is a quest: Share match results 1 time. I tried to complete the task several times, but it did not work out. Could you give exact instructions on how to complete this task?

[copper verge]

There is a problem with watching and when I kill in the match I see all the players do not move and when I kill the final and one of my friends goes to bring me back I see all the people do not move like when I was in the watching mode

[night cloak]

Ios update?

[tired fractal]

4/5 hours

[night cloak]

Guys my acc scammed who can help me for report for him

Why can’t I use my premium crate coupons

[junior birch]

Please provide an image of the issue you are facing, @night cloak.

[tidal tinsel]

I have a Twitter login issue that has been acting up for quite sometime now. Every time I try to login with my Twitter account, it lets me fill in the account and password but after it goes straight to a white screen and when I press close, it says authorization revoked. I’ve restarted my phone and uninstalled and reinstalled pubg before but it still doesn’t work. Any clues on how to fix this?

[night cloak]

No use button

[junior birch]

Please provide an image with the English language used.

[quiet karma]

But why

[junior birch]

Premium Crate is not available yet.

[night cloak]

…

Lol

[night cloak]

Ok any time soon?

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to sub-point 5.4 in #faq.

[covert remnant]

@quiet karma You either intentionally/mistakenly switched your country to Europe.

[junior birch]

After custom crate ends.

[cyan citrus]

Could you please share a screenshot of the mission?