questions

[storm flume]

Please contact the customer service for further assistance, @neon turret. Refer to subpoint 5.4 in #faq for further information.

[neon turret]

how i can get it back

[wise egret]

Hello, my account has been blocked, and I haven't made any violations, Please check my account, I'm sure I didn't add to the game files, or System manipulation, or any way to cheat, Please check my Account, Account ID is (51330033318) Account name is (cYc丨AzAzY丶47)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wise egret.

[dusty heath]

Has anybody already reported here something about that if you switch your sensitivity while ingame, it puts your sensitivity like to max and after that when you change the sensitivity on your settings, doesnt change anything as its stuck in max until you restart your whole phone?

Noticed it today, when I was trying new sensitivity and trying to tweak it in tdm, always when I switch sensitivity during match it does the same and I have to restart my phone

[meager lodge]

No Ben

[dusty heath]

Okay, it happens every single time you change sensitivity during a match, this needs to be patched

Impossible to fix your sensitivity with this glitch

[exotic phoenix]

I changed my sensi while i was in TDM room it was working fine , 🧐 there was a bug like that but it was hotfixed .

[sullen mica]

anyone knows how to check the name of your Facebook friend on pubg mobile fb friends?(my other account says that im friend with that acc) I forgot what email I logged into my pubg account.

[valid ingot]

Hello @lime juniper . i need your help i got copyright strick on my youtube from tencent . i am not uploading any illegal content on youtube . i am just working to permote pubg mobile please help me . here is link of video.

[trim ibex]

what should I do if I won the event, who should I write to receive the prize?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @valid ingot. We may otherwise have to mute you.

[sick shale]

Which event?

[bronze wigeon]

Hi i don’t have the option to connect a twitter account in my settings i tried on 2 devices both are iOS. I have my game center account connected and i just unlinked my facebook account.

[strange pine]

What is the name of this suit?

[feral epoch]

Any support for puby here

[river granite]

Bro I still banned on pubg metro Royale and still don't know why I got banned and some of my friends got banned too and they did nothing wrong. I did everything to contact them but got nothing

[storm flume]

Please refer to this channel's pinned messages for further information, @river granite:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

We are unable to provide assistance if you do not ask a question or state a problem, @feral epoch. Remember to read through #faq before asking questions in the support channels.

[feral forge]

Could you please provide us a screenshot or screen recording?

[feral epoch]

My account someone hacks it i want recover it

[storm flume]

Please contact the customer service for further assistance, @feral epoch. Refer to subpoint 5.4 in #faq for further information.

[scenic hawk]

Why is this warning coming when i try to buy uc or prime in game?

@lime juniper

[storm flume]

Please contact the customer service for further assistance, @scenic hawk. Refer to subpoint 5.4 in #faq for further information.

[meager lodge]

Are you using guest account?

[scenic hawk]

No i have been using this account since s2

[meager lodge]

Call your bank

[scenic hawk]

Isn’t this a ingame problem?

[meager lodge]

Could be not sure it says security risk so

[scenic hawk]

So after calling them what should i do

Like just ask them if they are canceling my transactions or something?

[meager lodge]

Yeah tell them the game

[feral epoch]

Someone call me and say he will recover my account and take money he call my on whatsup and asked for my account friend have upgrade guns

[green agate]

The only way to recover a lost account is through the in-game customer service.

[gilded quail]

Hello, I had a question about the vehicle layout. Is there a way to edit the peak button?

[brazen cradle]

Hello. When you say edit, you mean the size and the position of the key ?

[gilded quail]

Yes, I don't see the button in the vehicle layout

[brazen cradle]

It’s available in the normal button layout and not the vehicle keys layout. @gilded quail

[brazen cradle]

What device are you using ?

[scenic hawk]

iPhone 13 pro max

[brazen cradle]

I understand. Make sure you don’t have any security prompts in your Apple ID regarding compromised passwords. Repairing the game once after that would help. Let us know how it goes.

[jovial cobalt]

Hello dears

Please watch this vedio and see how hackers covers the top 1 in solo fpp ( middle East)

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @jovial cobalt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[jovial cobalt]

you must contain a YouTube vedio code

What does it means?

[gilded quail]

I don’t see it there

[brazen cradle]

To Upload the video link, it could be done by uploading it to YouTube and you can attach the link to the video.

[neat sphinx]

I keep getting that error

[brazen cradle]

Using VPN ?

[neat sphinx]

No

@brazen cradle no vpn

[brazen cradle]

Location and device

[neat sphinx]

What u mean

[brazen cradle]

What is your location and what device do you use ?

[neat sphinx]

Egypt , iPad mini6

It’s first time that happen

[brazen cradle]

Why is the payment in Dollars if the location is Egypt ? Does it not show in local currency ?

[neat sphinx]

I’m in Egypt for vacation

Originally from USA

[brazen cradle]

That’s why may be, once you go back to the USA you’ll be able to purchase UC. Try it then. Or you can purchase UC through https://pubgmobile.com/pay

[neat sphinx]

I bought uc from App Store last 3 weeks and this week I couldn’t

[brazen cradle]

And where were you when you made that purchase ?

[neat sphinx]

In Egypt

It was fine until this week

[brazen cradle]

Call the banks customer care and check if there is any holds or block on the card. There is a chance that could happen.

[viral remnant]

When does food feast event end in EST

[brazen cradle]

Usually, there’s a date on the event page.

[viral remnant]

5/8 but it's not in EST

i don't know when reset is

[brazen cradle]

Usually happens in 00:00 UTC. So you can calculate that for EST.

[brazen cradle]

Am sorry for responding late. We’re you able to find the button ?

[gilded quail]

No

It's never been option from what I could remember

[brazen cradle]

Let me see my settings and find out what we are missing here. Be back in a flash.

[gilded quail]

thx

[brazen cradle]

I understand, we will figure it rn buddy.

[gilded quail]

yeo

p

[brazen cradle]

Is this enabled ?

[gilded quail]

Peak is, I have Lean on Tap, and Camera rotation on

[gilded quail]

^

[brazen cradle]

I understand. Did you reset the driving layout once and see if that button appears ?

[gilded quail]

Yes

[brazen cradle]

Strange question , Do you have the gun in your hands when you are riding shotgun ? Or is it racked ?

[gilded quail]

The peak button only appears when you have something in your hand as a passenger

[brazen cradle]

Well, the question here is if you’ll be able to customise it. Change the position and resize it, yes ?

[gilded quail]

Correct

[hybrid edge]

Hello

[brazen cradle]

You might have stumbled upon a discovery here. Let me go ahead and double check this myself and see if the position of the button is same for me.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hybrid edge. Remember to read through #faq before asking questions in the support channels.

[gilded quail]

Thanks

[brazen cradle]

Hello Buddy. How can We help you today ?

[hybrid edge]

Golden moon trueser event win I phone

[brazen cradle]

Did you win an iPhone ?

[brazen cradle]

Kid you not. It’s in the exact same place and I try accessing the settings when I am sitting inside the car. And there is not options.

[gilded quail]

Yup

I've actually tried doing that since like season 6 or 7

[viral remnant]

So does that mean it will end fully today at 8pm?

Est?

[gilded quail]

That's when I started to mess around w/my settings

[hybrid edge]

I win I phone

[viral remnant]

Or tomorrow at 8pm my time

[hybrid edge]

I win I phone pubg not send I phone me

[brazen cradle]

To eliminate all confusion , the event will get over by the end of 5/8 , that day but in UTC so calculate that in your time.

[brazen cradle]

Did you fill in the details in game correctly ?

[hybrid edge]

Yes

Yes I fill correct details in game

[brazen cradle]

Kindly wait for them to ship it you. It make tale time for it to reach you

[brazen cradle]

Well, Thanks for enlightening me. I think we both have our answers now.

[hybrid edge]

Thanks for guide

[brazen cradle]

You are welcome and Congratulations on the iPhone 🎉

[gilded quail]

Do you know what this is? @brazen cradle

A friend of mine got it when he was deleting friends

[brazen cradle]

Yeah, this happens when you exit a match when playing with your friends. Don’t abandon your team mates while playing or you’ll be prevented from playing that.

[full zenith]

Can any screen recorder get my account banned is it third party.

[tough rover]

Pls help me

I bought rp prime for 1 dollar

But it didnt like work

I payed

Pls help

[brazen cradle]

It’s one month prime and the purchase is still pending. Did the payment go through successfully ? @tough rover

[tough rover]

Nope

It said purchase

But it didnt activate

Basically scammed

[brazen cradle]

Well, Could you send me screenshot of the in game page where it shows if you have prime and/or prime plus ?

[tough rover]

Im in livik rn 15m

[brazen cradle]

If you see clearly. The purchase is still is pending.

[tough rover]

It doesn’t matter

It says that all the time

And everything normal

[brazen cradle]

It doesn’t, ok. Once you are done. Send me a screenshot of the page where it shows Prime/prime plus in game.

[tough rover]

Ok

10m

Once i die

Why arent the bots reply

In the support chat

In pubg

[brazen cradle]

Nooo, Win Once you win.

[tough rover]

What happened after i send ss?

[brazen cradle]

I can help you further with issue.

[tough rover]

Cool

Still alivee..

[brazen cradle]

Very much.

[celest shadow]

You can use your device's native screen recorder.

[brazen cradle]

That’s ok. Go for the win. And, most importantly. Let’s keep this channel open only for support related things. Photos and videos included.

[full zenith]

It does not record my ingame sound

[tough rover]

U can delete it then

[celest shadow]

Network issues or latency can sometimes cause a delay in activating your Prime or Prime Plus subscription, please wait for 12 to 24 hours to ensure that your purchase is successfully delivered to the account. If you have already waited for 24 hours or more but your Prime or Prime Plus subscription has still not been activated, please contact the customer service and provide them with the specific screenshots of the payment receipt and purchasing time. You may refer to subpoint 5.4 in #faq for further instructions.

[tough rover]

I did

[celest shadow]

You can try screen recorders that are on the Google Play Store.

[celest shadow]

If it has been more than 24 hours and the subscription is still not active, please wait patiently for the customer service to respond to you.

[tough rover]

Ok

Its been like 36h

[rustic fox]

i need to report a hacker

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @rustic fox. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[full zenith]

Thanks this was the answer I was seeking

[rustic fox]

its not effective at all he was banned from 10 years then he got his account back

[sullen lion]

Thats the only way, or if you know his numeric id you can search in game and ban!

If he has got ban for 10yrs then chances are he doesnt get back his account mostly. Verify again please.

As the pubgm team is against hackers, kindly verify.

[sullen lion]

No. it doesnt ban, you can use ADV screenrecorder or Glip. Both are good. Glip is new or u can use the built in recorder. It wont ban you!

[sullen lion]

Idk the name, but this suit is currently available in the new island adventure event. The other outfit name is dress uniform set. Idk this. Maybe i search and tell u

[sullen lion]

Yes

[surreal geode]

How do I fix this glitch bug? This only happens when I spray Uzi or dbs

[gilded quail]

Got it, thanks

[brazen cradle]

This has been there for a while now. Unfortunately, There is no temporary fix We will have to wait for it to get fixed.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @surreal geode. You can also submit a report in #old in compliance with the channel's pinned instructions.

[grim vine]

Please make me clear about this.

How and why is it showing 49 and 41 items

[little rain]

Worst mode in PUBG Mobile ever!
1: Insectoid
2: Mission Ignition
3: Flora Menace
4: Jujutsu Kaisen
5: Vibrent Anniversary
6: upcoming mode

All time best and fan favorite modes of PUBG Mobile!

1: Trick or Chicken Day/Night 2018
2: Resident Evil Zombie 2019
3: Vikendi Night Mode 2019
4: Halloween Mode 2019
5: Winter Mode 2019
6: Anniversary Celebration 2020
7: Mad Miramar 2020
8: Ancient Temple 2020
9: Runic Power Mode 2021
10: Mirror World Island

Who agree?

[tough rover]

Still no@reply

[tough rover]

Og days dont diss

[merry moon]

Can someone tell me why i got this ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry moon.

[sullen lion]

Okay!

[sullen lion]

You need to update your emulator to the latest version! Your problem will be fixed.

[sullen lion]

I think, the no of mythic items in inventory is 41 permanent, and others includee other time limited mythics you got, idk for sure. But this maybe the case. I too have the same display...

[sullen lion]

But if you count in game mythics, you will only have what it is displayed on the achievement.

[weary mesa]

5205630386

I don't want to go out, even though I don't have anything to do

[odd pivot]

@weary mesa Please Uninstall 3rd party apps

[woeful sonnet]

is there any channel for Suggesting ideas

?

[odd pivot]

@woeful sonnet You can do it via #old

[woeful sonnet]

ok ty

Alex

[odd pivot]

Welcome

[shell musk]

Total and in achievements things are different. In Achievements mythic only include outfit headgare

[storm flume]

Please do not use languages other than English, @weary mesa. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[weary mesa]

Please call me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary mesa.

[waxen swift]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @waxen swift. Remember to read through #faq before asking questions in the support channels.

[meager pumice]

When will be new livik added in game @static sleet

[waxen swift]

Its coming in the new update

The coming one

[meager pumice]

When is that update do u know date?

[waxen swift]

Idk actually sory

[meager pumice]

Np

I will find info somewhere

[static sleet]

I have no information in this regard. Please keep an eye on the #news channel for future game announcements.

[waxen swift]

Alboz came

[meager pumice]

Thanks

[meager pumice]

Yes we need him haha

[waxen swift]

I need to ask a question

[waxen swift]

😂😂

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @waxen swift. Remember to read through #faq before asking questions in the support channels.

[waxen swift]

The game keeps redownloading the hd resources everytime i enter the game and the maps files are corrupted

I red through faq

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @waxen swift. You can also submit a report in #old in compliance with the channel's pinned instructions.

[waxen swift]

Ok

Thanks

[sullen lion]

A week before season ends. Bcz thats when they update everytime...

[meager pumice]

Thank you

[sullen lion]

Try routine repair... or reinstall...:/

[meager pumice]

Thats in near future

[sullen lion]

you are welcome!🤗

[waxen swift]

Thanks

[sullen lion]

🤗

[desert prism]

@static sleet I have been banned for 10 years and I have not violated the rules or modified the game code or data. Please review the reason for the ban. Thank you. ID 5219148774

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert prism.

[dusty heath]

The sensitivity bug is still happening, how to report it for developers

if you switch sensivity during match, it maxes all your sensitivitys until you restart your whole phone

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dusty heath. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sullen lion]

#old for reporting bugs.

For the moment set in training grounds and dont switch in match. I am doing that..

[dusty heath]

Ye but I cant get back normal sens now, I restarted phone 3 times and its still max 😂

[sullen lion]

Cloud layout? and sensi? did u apply? or try routine repair and dont delete resources and maps...

Strange it wasnt like that for me

[dusty heath]

My sens is 30 for 3rd person in settings and ingame its like max, look this video

[sullen lion]

try a routine repair.

[sullen lion]

I get it. Try the routine repair. It might work.

[dusty heath]

@sullen lion is this right?

Or should I tick something more

[feral needle]

Help not changing my country

[high cloud]

my account has been stolen .. i cant remeber first date of creation .. i sent for the customer service all google recipt i paid .. they didn't help ... i sent it to the arabic supporter. i need help .. what can i do if i did not remeber this date and i cant access the account .

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

What is the issue you are facing when trying to change your region?

[feral needle]

@cyan citrus

[cyan citrus]

You may find the date in your social media account settings that is connected to your PUBG MOBLE account. Unfortunately, this is not much we can help with.

[high cloud]

You may find the date in your social media account settings that is connected to your PUBG MOBLE account. Unfortunately, this is not much we can help with.
@cyan citrus
i send a screenshot of the date but that didnot help

[cyan citrus]

We unfortunately will not be able to help you any further with this, @high cloud. You may try to contact the customer service again. Your other option is to create a new account and continue playing the game.

[celest shadow]

Please do not self-promote here, @night cloak.

[night cloak]

bro is this scam or what

ad in instagram

[shut arrow]

How do I access the weapons data in the game?

[odd pivot]

@night cloak it is a scam

[brazen cradle]

Don’t provide your login details or login method. This is a scam.

[night cloak]

i see i see

thx bro

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

I'm facing such a problem, can you fix this problem?

[sick shale]

Can you translate the notice pop-up to English?

[warm geyser]

How do I get rid of a fake merge?

[night cloak]

Of course

[sick shale]

What is the fake merge?

[night cloak]

Here it says it does not support, then it says it will be among the supported ones, how can I fix this problem? can you help me?

When I'm about to enter the game, this summer is coming, I often experience it and I want your help, please can you help me?

[feral forge]

You must have to wait 7 days for the unlinking process to be completed, then you can link your Twitter. You may refer to subpoint 2.5 in #faq for further information in this regard.

[feral epoch]

Any support here i have problem

[tardy crescent]

Ask, the staffs are unable to assist you if you don't state your issue.

[bronze wigeon]

ok thanks

[feral epoch]

@feral forge my account someone hacks it and stole it

[storm flume]

Please contact the customer service for further assistance, @feral epoch. Refer to subpoint 5.4 in #faq for further information.

[feral epoch]

No one answer me on customer service

I need someone help me to support me here

@feral forge please can you helpme

[quasi anchor]

When is the new pubg update coming up? @celest shadow

[sullen lion]

yep.

[sullen lion]

thats right

[sullen lion]

Obviously

[molten oracle]

Hello
Why is the temporal lucky crate repeating rewards?

[sullen lion]

try shooting 80mts, sometimes it doesnt work, i completed that way.

[dark heath]

5676624681
My account was hacked by someone but I immediately recover it but after that when I login it shows me this I don't know why my account got banned please help me and unbanned my account thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark heath.

[sullen lion]

contact the respective social media or try changing the password of the email or login...

[spring jetty]

Hi

I want change country

I bought my account from germany

And im in middle east and i cant change country on my account please help😭

[sick shale]

Accounts trading is against the terms of service, @spring jetty.

[untold abyss]

Pubg how can you confirm this as hacking to ban me???? please reply cause i spen over 10.000$ on my account how is this possible

[feral epoch]

@sick shale hello my account someone hacks it

[cyan citrus]

I don't understand your concern. Could you please elaborate?

[untold abyss]

You understand now?

[cyan citrus]

Is your account suspended, @untold abyss?

[untold abyss]

Yes

[polar marsh]

Please refer to the private message from @polar marsh for further information, @untold abyss.

[coral pendant]

Will poco F3 support 90 frames in the new update ?

[storm flume]

Please refer to this channel's pinned messages for further information, @coral pendant:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[fringe sigil]

Someone wants to scam you via Discord

Snoring pretends to be from you

[cyan citrus]

The user is not part of the server, @fringe sigil. Please block the user and report him to Discord Trust & Safety. For future reference, do not accept friend requests from any malicious accounts.

[feral epoch]

That's happened with me

Same person

[cyan citrus]

Refer to my above response, @feral epoch.

[feral epoch]

@cyan citrus i want someone support for puby

My account someone stole it

I@cyan citrus reply please

[cyan citrus]

Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @feral epoch.

[feral epoch]

My account Facebook is displayed

Hacker stoled it and displayed it

I cant to play and login

[cyan citrus]

What do you mean by displayed, @feral epoch?

[feral epoch]

Disabled

[flat tide]

I got banned for 10 years for no reason how can i get unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flat tide.

[leaden surge]

!support

[cyan citrus]

Do you have any other login method that you can use to log into the account?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @leaden surge. Remember to read through #faq before asking questions in the support channels.

[serene pollen]

Hello after too much fighting a cheater with old account the anti cheat system don't ban him ... after add the cheater he tell me this cheat ((Peto)) it supported from Developer in tencent and no ban for him .

like REALLY ?
.... this is the link that he send it to me i mean the app...

if that not true so ban who use this cheat ... every game i see someone unbelievable aiming
https://t.me/N_arhaby/82328

[high cloud]

watch out there is guys here who claim they re from support.. dont give any one your personal data

[feral epoch]

@cyan citrus no i don't have

[high cloud]

support should watch out those guys .. they try to answer every quistion here .. they re not with any badges

[cyan citrus]

Those are false claims. Cheaters are getting permanently suspended every day. If you encounter cheaters in the game, please report them directly through the in-game report feature, customer service or through https://bit.ly/3uDSJZv if you have video evidence.

[river granite]

Thank you you save my ass in time

[cyan citrus]

In that case, you will first need to contact the customer service of your social media account to regain access to your account: https://www.facebook.com/help. Your other option is to create a new account and continue playing the game.

[feral epoch]

@cyan citrus I used this account from the seventh season and I shipped through a visa card and I have bills and I spent a lot of money on it I have a lot of upgraded weapons and the game at its beginning was logging in through one link, which is Facebook, so I did not link it to another link other than Facebook, so I want to help me recover it so that the perpetrator does not survive his action. I have documents that prove my ownership of this account, videos and also photos, as well as shipping bills with money. Thank you

[cyan citrus]

Please be advised that your account security is your own responsibility, @feral epoch. As we only provide community support through this platform, we unfortunately will not be able to help you with your account in any way. All we can do is to redirect you to the customer service.

[feral epoch]

You knew that fb disabled and i cant to recover it

You help theThieves and cheaters steal our accounts

I can approve that account is mean

[cyan citrus]

Please refer to my previous response again, @feral epoch. We will not be able to help you any further with this through the community.

[feral epoch]

Send me photos to used support for puby mobile

Again

[river granite]

Micheal are able get into you Facebook account?

[cyan citrus]

Please refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service.

[upper violet]

I want to ask smthing my id was ban for 10 year using ipad view file [sorry] i opened my profile a month ago with another account but its showing ban avatar now i opened my old profile yesterday but its not showing any ban avatar did my id unban ? cause i really really send many request to pubg for unban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper violet.

[cursive gyro]

My account has been hacked, is there any help for me to get my account?

My account has been hacked, is there any help for me to get my account?

تم اختراق حسابي عن طريق شخص ما هل في مساعدة لكي استرد حسابي

[storm flume]

Please do not use languages other than English, @cursive gyro. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cursive gyro]

My account has been hacked, is there any help for me to get my account?

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information, @cursive gyro.

[tawdry ridge]

helo my name is ūМафияū

the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
This is my account ID 5716313300

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tawdry ridge.

[cursive gyro]

No one from customer service answered me to get hacked

[surreal geode]

Can't buy prime plus

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[cursive gyro]

Ok

[orchid inlet]

How to change email password

[odd pivot]

Region Server?

@static sleet @celest shadow
Reginal Server Please

[static sleet]

Can you please be more specific with your request? What exactly do you need?

[odd pivot]

got it.

[fallow cradle]

Здравствуйте, как починить это?

Пытаюсь войти через Гугл аккаунт

[storm flume]

Please do not use languages other than English, @fallow cradle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quasi solar]

Hey can any admin help me with uc purchasing problem

[storm flume]

Please contact the customer service for further assistance, @quasi solar. Refer to subpoint 5.4 in #faq for further information.

[viscid matrix]

Hello, dear developers / support, I want to ask you to unban, I was banned in 2022.02.07
I was playing in the subway at that time, and with a trigger. And because of this, everyone thought that I was playing with banned cheats, everyone in the subway was throwing complaints at each other, no matter with cheats or not. And I was banned by the system, perhaps because there were a lot of complaints and not a real person. Yes, I investigators almost all put "x-ray" to everyone in the complaint, whether guilty or not.
Please unban my account! Please, please!
Id: ‪51482427122‬
And if I violated somewhere, I apologize for it. And it won't happen again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viscid matrix.

[sullen lion]

english bro...

[compact oar]

You can change your third linked email password when logging into your account.Try to enter a wrong password multiple times.

[sullen lion]

Get to the registered email and select forgot password...so u can get some code to the registered phone number

then u can change the password

[fallow cradle]

Good moderator can help me. Thanks

[sullen lion]

Please try changing your email id password linked to pubgm, or if u have two logins login with the other account and unlink the social media account which was hacked(if ur time is good). Then you can just give logout from all devices, so you can try this just.

[sullen lion]

If u have used config files then the unban wont be lifted. im sorry though. :(

[cursive gyro]

Hacker My account has been linked to a phone number

[sullen lion]

if u have linked ur mob with fb try contacting fb to retrieve ur account. and from pubg it takes 7 days to unlink a social media, so chances are there...

[sullen lion]

yup.

[gritty steeple]

Hello everyone, I have a problem with my server. I can't play. Even I can't enter the game interface. If I log in, I can't play because of the bad server, but when I activate VPN I can login and play please solve this problem Also, if the solution requires time, I hope for some instructions to alleviate this problem or give me the authority to change my server from (Middle East) to (Europe). Thank you

[oblique hill]

Hi

[compact oar]

You will be able to change your server after the cool-down and be advised that VPN usage is not recommended and may put your account at risk of getting suspended.

[compact oar]

Hello! How can we help you?

[marble folio]

Hello guys. Today when I try to login to my account via phone number, It said "Failed to login". I thought I typed my password wrong. So I tried again and again and It said "Failed to login". So I tried to recover my password by forgot password option. But I didn't receive any verification code text to my phone number. I'm sure I typed my phone number correctly and I looked whether is pubg mobile in my block list. But it's not. Please help me

[gritty steeple]

And in this time how can I be able to play your game? ( And my English is not very well maybe you didn't understand you )

[sullen lion]

You wont be able to play bro. If you use Vpn u can, but it can cause ban. So wait for the cooldown 60days for server change. You cant escalatebserver change requests from here. Im sorry though.

[remote parcel]

hello

please i want a supporter or admin

[sullen lion]

hi

type your query mods can help you and we can too

@remote parcel

[remote parcel]

thanks ❤️

my account got banned for nothing 10 years in 19/4 but you unbanned it in 21/4 then i got banned in 30/4 for nothing 10 years i want to check it by admin or supporter the data and everything and the games i have played it and where i can put my id to not take server mute

[polar marsh]

Please refer to the private message from @polar marsh for further information, @remote parcel.

[tranquil stirrup]

Why was I banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil stirrup.

[night cloak]

When does the beta testing close?

[pearl spire]

Hii

This guy is doing unauthorised uc payments pls take action on him @everyone

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @pearl spire.

[balmy wolf]

When update coming? @celest shadow

[storm flume]

We currently do not have a specific release date for the upcoming update, @balmy wolf. Once we do, we will publish further information in #news.

[tough rover]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tough rover. Remember to read through #faq before asking questions in the support channels.

[tough rover]

Hi, i need help linking my account to a phone numbee

Where can i find

[regal tapir]

Hi, i need help to change my server to Europe

I need to wait some more days but I can’t because i need to change it tonight

HELP PLEASE

I can’t wait 5 days

[sick shale]

It's not possible to skip the cooldown period in any way, @regal tapir.

[brazen cradle]

Some regions are yet to receive that facility. Your patience is much appreciated.

[brazen cradle]

That information is not available to us yet.

[obsidian pagoda]

Bug Mobile

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @obsidian pagoda. You can also submit a report in #old in compliance with the channel's pinned instructions.

[obsidian pagoda]

Pfffff shut up Bot, that report button doesn't cover those Bugs

[worn jay]

Guys, I somehow changed the flag in the game, I can’t change it back for another 50 days, can you tell me how to change it back please?

[mild shadow]

Selling account is against the rules?

[junior birch]

It is against the PUBG MOBILE term’s of service

[junior birch]

You must wait for the cooldown to end.

[junior birch]

You may also submit a report about this through #old in compliance with the channel’s pinned instructions,

[livid wagon]

Good night guys any admin up

[night cloak]

Ok thanks

[livid wagon]

My account has been ban I did not break any rules 😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid wagon.

[gleaming marten]

Please, I opened a ticket in the game to cancel the third link 8 days ago and there was no response to me and I spoke to the support and I gave it all the data and they told me we will check the data and I have not been answered yet

[covert remnant]

@gleaming marten Hey, unfortunately, it might take up to 30 days for the customer service to get back to you.

[surreal geode]

Anywhere I can check when next spins comes or new crates etc?

[gleaming marten]

And what do I do if the thief ban the account?

[junior birch]

You can keep an eye out on #news or any social media accounts of PUBG MOBILE.

[surreal geode]

Can I have link to pubg Instagram

[brazen cradle]

You are welcome.

[junior birch]

https://www.instagram.com/pubgmobile/. All other social media accounts of PUBG MOBILE are listed in #735483472432594994.

[surreal geode]

Thank you

[junior birch]

You are welcome!

[obsidian pagoda]

Ok sir

[granite badger]

mail support ?

[covert remnant]

@granite badger Mail is for general inquiries. What’s your issue?

[granite badger]

problem to access account pubg mobile

[gleaming marten]

what is it?

[covert remnant]

@granite badger For lost account, contact the support in-game.

[covert remnant]

They are scammer.

Don't click on those links.

If you have accepted their friend request, unfriend them.

[gleaming marten]

ok I think so too

He saw this and blocked me

[granite badger]

thank you

[serene pollen]

Why Iphone and iPad devices where performance has priority for them more than Android devices
I know you don't respect my players' opinion just in order to pay them to buy for uc
But why not be fair to the players I am a retired player because of this advantage.. Please try to slow it down because it makes bugs that he can hit the enemy's provided that the damage to him is imaginary this is cheating...

[covert remnant]

@serene pollen There are a lot of Android devices coming every year compared to iPhones. The devs will priotise devices with most players and optimise em earlier than the others.

[serene pollen]

So if you could please tell them to fix it... We need fair about this... Like don't make too much crouching and crosshair is better that other players.. And i play from 2018 and my crosshair not like that... Other games they focus to fix their mistakes, so many players leave pubg in the last year.

[covert remnant]

@serene pollen The damage you mentioned above does not depend on devices but the latency between user’s ISP and the server, also known as ping. The gameplay looks normal. Sure, you may fall behind sometimes if you have a very low fps device.

[serene pollen]

Oh... I forgot to say my device Red magic 3s 90FPS Internet wifi 4G high speed (Telekom) germany my ping is 20

[covert remnant]

@serene pollen Then you should not face any issues playing. Do you have a screen recording of your fast pace gameplay?

[shell musk]

Hi I made some sketch for outfits where to upload them ?

[cyan citrus]

Is that an existing outfit in the game, @shell musk?

[shell musk]

No

New ones

[cyan citrus]

There is an ongoing Global Design Contest that might interest you, @shell musk: #events message.

[radiant fox]

@cyan citrus The email has been stolen. I want it back

[livid sluice]

@cyan citrus
Hello I have a problem u can help me plz ?

[jaunty lodge]

Now I want help, my account has been blocked unjustly.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jaunty lodge.

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with stolen accounts.

[cyan citrus]

Please state your issue.

[burnt bloom]

good evning guys

[cyan citrus]

Good evening! How can we help you, @burnt bloom?

[radiant fox]

@cyan citrus 70 / 5,000

نتائج الترجمة

star_border

No one tells me that the Facebook account has been locked. I want to speak to someone from customer service.

[burnt bloom]

My account was banned in 2020 for no reason and unjustly and I wanted to return to playing PUBG, but it has not been pardoned until this moment and I want to help restore my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @burnt bloom.

[cyan citrus]

You may refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service. We only provide community support through this platform.

[livid sluice]

@cyan citrus #3717
My acc had stolen

[cyan citrus]

You will need to contact the customer service of your social media accounts and customer service in-game for further assistance with this, @livid sluice.

[livid sluice]

@bold ravine
Okay I need to speak with anyone to explain what was happened with me and also who stole my acc he deleted it also so really I need anyone from customer service

[storm flume]

Please refer to subpoint(s) 5.4 and 2.8 in #faq for further information, @livid sluice.

[livid sluice]

@cyan citrus
Them can't help me

[cyan citrus]

They are the only one that can help you. We only provide community support through this platform. Also, please be advised that your account security is your own responsibility.

[livid sluice]

@cyan citrus
The account changed and was banned for a week, and also the Facebook account from theft was banned for a month as well.. and customer service responded. You must wait 60 days until they come back to check the account and I have all the purchase vouchers and complete data to return the account even I have the first mobile in which the account was started. What do you want until the account returns again I don't understand

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid sluice.

[night cloak]

how long do i have to wait to login to my account?

[worn jay]

No other way? I bought a coupon in the store, I thought you can immediately change it without waiting 2 months))

[junior birch]

Do you have the “Flag Card”?

[cursive gyro]

Any help to recover my pubg account, my account has been hacked

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information,

[cursive gyro]

My account has been linked to a phone number by a hacker

How do you contact them?

[patent hazel]

#We_demand_that_emulators_be_integrated
#Justice

[cursive gyro]

I want to contact someone from customer service in Buggy

I want to contact someone from the customer service of the game PUBG

[worn jay]

Yes

[coarse pine]

Anyone available

[woeful sonnet]

Kraftoon needs me

[cyan citrus]

This is a scammer, @woeful sonnet. Please do not accept friend requests from malicious accounts.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @coarse pine. Remember to read through #faq before asking questions in the support channels.

Please refer to subpoint(s) 5.4 in #faq for further information, @cursive gyro.

[cyan citrus]

Could you please elaborate on your concern?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[coarse pine]

I have a problem my Pubg acc is not linking from Google play after two days the process of unlinking is finished

[cyan citrus]

Please do a Routine Repair of the game from login menu and attempt to remove your account again, @coarse pine.

[pulsar grove]

When will pubg be unbanned in Bangladesh ;-;?
PUBGM eSports in Bangladesh was having a decent growth

[coarse pine]

@cyan citrus ok I will try

[cyan citrus]

We do not have information regarding this.

[pulsar grove]

Then where can we contact to get info

[woeful sonnet]

Ya I know bro Thax 🙂

@cyan citrus I sent a suggest in feedback but idk if is that possible!

[sly karma]

Please help

Someone stole my account from laptop

😭

Changed email or password or both

😭

😭

😭

[woeful sonnet]

If u have connect ur email to phone number u can change it’s pass then connect to your PUBG

[sly karma]

I have phone number connect but i think he change it also

[woeful sonnet]

Go to #faq

Then gg u need to gmail feedback

🤷‍♂️

[thick yew]

Can they bring back the blood raven x suit

[cyan citrus]

No information regarding this. You may provide your feedback about the game through #old, @thick yew.

[thick yew]

They should. Im ready to spend more money on this game for that x suit

[steep tree]

Hello

i need help about my pubg account

[storm flume]

Please contact the customer service for further assistance, @steep tree. Refer to subpoint 5.4 in #faq for further information.

[frigid raven]

Hello, I received an unfair ban at the talent championship. For two years now I have not been able to create a brigade or join it, although before that I played all brigade tournaments without any problems and illegal actions. I did nothing forbidden, never used any software, from the very release of the game I used only one single device - iPad PRO 10.5, no hands rights, no hacking, no problems have ever arisen. I've encountered this error before and I can assume that the players of one of the teams I killed decided to unite and send me unfair complaints. My spare account was completely unfairly banned for 10 years precisely because of this reason, one of the teams was just offended that they were killed by a player with a low account level, they sent me complaints, and then in the same match I was banned for 10 years. This is outrageous, why is the anti-cheat system not working correctly? I ask you to reconsider the ban on participation in the talent championship, or provide me with detailed and objective reasons why I cannot participate in the talent championship. I know absolutely nothing about these reasons, I have no data about what I got banned for. Technical support ignores me and fights back with vague wording, without providing any specific data. I'm really looking forward to the answer and some changes.

My ID - 519790010
My nickname - masonFearMe
My device - IPad Pro 10.5
My country - Russia

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid raven.

[dusty crow]

You won't get any help here either, one of your mistakes is that you were using an ipad but that shouldn't justify your ban

[surreal geode]

Would using VPN give me events from other regions and crates etc?

[tight crane]

When a player runs, then jumps and hits his hand, his movement becomes silent.

When will the problem be resolved?

[sick shale]

Usage of VPN isn't recommended.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tight crane. You can also submit a report in #old in compliance with the channel's pinned instructions.

[surreal geode]

That doesn't answer my question tho

[craggy sparrow]

hello
i have problem with gernade skin and smoke / when i use it i can't press 4 and 5

[west vapor]

Is there no way to convert them into the new coupons anymore?

[sullen patio]

Peace be upon you. I would like to inquire if I qualified for Group Stage in Toul PMCO Do I know how and if there is a mail that will communicate with me, it will be his name? please reply fast

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[compact oar]

Can you please share a video recording of the issue you are facing?

[south notch]

Hello, my name is Nikolai, today I bought 600 uc through qivi wallet in the amount of 4788 tenge, I ask you to adjust the payment to my game id 5403801078 the letter with the exchange code did not come thanks for understanding

[storm flume]

Please contact the customer service for further assistance, @south notch. Refer to subpoint 5.4 in #faq for further information.

[eager pine]

Hello, I want to solve a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @eager pine. Remember to read through #faq before asking questions in the support channels.

[eager pine]

Can you help me solve my problem

[compact oar]

How can we help you?

[eager pine]

Is it possible to solve the problem of the Vietnamese version, that it
becomes global?

[eager pine]

??

[celest shadow]

Please be advised that once you log into the Vietnamese version, you will no longer be able to use the same account to play in the global English version of PUBG MOBILE. Please understand that this is a restriction by the Vietnamese government and there is nothing that the developers can do about it. You can continue playing with your account in the Vietnamese version or create a new account in the global version. Thank you for your understanding.

[eager pine]

??

[eager pine]

😭😭

@celest shadow
OK, I am shipping from the Vietnamese website, and the shipping is not done, and the shipping has been deducted from the visa

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @eager pine.

[eager pine]

I want a chat for the Vietnamese version, please

@celest shadow ??

[celest shadow]

Please contact the in-game customer service for further assistance.

[eager pine]

Ok

[fallen forge]

i have an old classic crate coupon how do i exchange it for a new one

[sage nexus]

@celest shadow Need help in unbanning a account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage nexus.

[whole summit]

How To Report An Social Media Account As A User Violate PUBG MOBILE @storm flume

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @whole summit.

[sullen lion]

The event has ended. You could not exchange now i think so.

[sullen lion]

Thats an emulator support and fault. Gameloopp has to fix it and it is been there for so long. You have to press ctrl key and select throwables. At rare cases num. 4 alone works. Gameloop has to update brother.

[gaunt cipher]

hey, i cant reset my password on pubg mobile every time i hit reset password and get the verification code and i type the exact code but it always says wrong verification code try again later, any help ?

[eager pine]

Claims to be from support, is this true or false?

[sullen lion]

Thats false.

[eager pine]

Ok thanks

[sullen lion]

Tryna deceive you. Dont fill forms, user id and password, no one fom support wants that and no support staff does that. Just a way to take you account. Be safe from frauds and report them in discord, so staffs might remove them.

[sullen lion]

Im just laughing how the way he talks lol. May we know ur character id and the next wud be social media and password. Man u escaped, atleast you had some gut to ask here. Block him. 🤣

[eager pine]

Ok thanks This is get out
@cerulean scroll

I actually did that, and I typed the wrong email and number, yet it was stupid who gave me the wrong password, from where did he know the wrong password?

🤣🤣

[sullen lion]

Sir we have to tell, this is official lol. he is evil @eager pine

[cerulean scroll]

This is definitely not me. You should report this guy in #discord

[sullen lion]

Okay bakait

[eager pine]

🤣🤣🤣

[sullen lion]

medo check ur dm.

[eager pine]

Ok

[obtuse quail]

when i playing HDR in Emulator i got no water, so is that normal or will make any trouble!

[sullen lion]

Unless you use any configs or modify any files you are fine. But if players report and you may get reviewed as a hacker. So kindly use HD extreeme. or try changing gameloop rendering settings, so it may fox ur water issue.

[obtuse quail]

@sullen lionhow can i change render setting?
like OpenGL or Direct X??

[sullen lion]

If u have a good graphics card than the procesor choose Opengl, if u have a good processor than GPU select directx...

and also dont forget to choose hd option in gameloop graphic setting.

[obtuse quail]

Processor i7 8th gen H
Graphic 1050 TI
so which one i choose :D@sullen lion

[sullen lion]

choose directx

or auto (if that is available) cause you wont face bottleneck as it is more relatable to both.

both are the right pair for less bottleneck

[obtuse quail]

but i see in open gl graphic is sharpening and make my visions is good
direct x like little pixels like i need my glasses@sullen lion

[slim idol]

What is RP Prime pass

[sullen lion]

then stay with open gl. Are u using a laptop?

Anti aliasing is off in gameloop?

[obtuse quail]

@sullen lionYup laptop gaming
yea i make anti aliasing off

[sullen lion]

Try this, click directx and choose anti aliasing as balanced. so u dont get pixelated image. If you get pixelated image then stay with open gl. You have to tweak something in laptop nvidia settings or try repairing the game for the water to be visible.

that wud help you out.

@obtuse quail

[obtuse quail]

@sullen lioni repaired it many time and water hidden more than before haha
let me try directx and back for u

[sullen lion]

Okayy! cool.

[sullen lion]

If you havent changed nvidia settings you can try changing that too. That can also cause the game to be choppy in an emulator.

[obtuse quail]

@sullen lionyup i changed alot of setting in nvidia like sharpening and Sync FPS and alot of setting
it's take a good effect in Open Gl only
in Direct X i see that settings like NULL

[sullen lion]

yup.

[obtuse quail]

i try to make Emulator Balance and see water but i can't see any one any way :O@sullen lion

and Graphics like Security center is perfect @sullen lion

[sullen lion]

im sorry for u bro... :( mine works fine. Then maybe try reinstalling. Or it might get fixed over updates. But im sure that there is some setting in graphics you have to change...or there is some problem with the gpu. Try running gpu benchmark test to find out gpu is damaged...it can help u out too.

Cause if there is an issue like this in game, many wud faace it. Then the game can address it..but in this case there is some setting we have to change...or some damage or changes in the gpu, cpu.

Just check all. So u can find out the right one.

[obtuse quail]

@sullen lionit's ok bro i will try to find any solution for it
im good researching ^^
BTW u make my day by trying helping me
thanks for ur time and i wish u have a good day

[sullen lion]

My pleasure.😋 Have a gud day too.

[burnt viper]

@sullen lion try having a closer look at the pfp next time please, for your report in #discord

[sullen lion]

Im sure there is some problem with the GPU or CPU. Just make sure it isnt. Or some setting with the graphic. You can solve it. @obtuse quail

[sullen lion]

Yep. Just finding his id. I get it.

[burnt viper]

972585384624144497 try this, probably left server

[sullen lion]

You sure his id.?

[sullen lion]

?

Bakait?

[burnt viper]

ask mods for logs, banned the given id in our own server for impersonating staff

had the same username and pfp

[sullen lion]

Okay.

[sullen lion]

Thanks

[cursive gyro]

My account has been hacked, can you help?

[burnt viper]

no worries :) please be careful not to report genuine people instead of scammers

[sullen lion]

I was in a hurry though. Sure.🤗

[storm flume]

Please contact the customer service for further assistance, @cursive gyro. Refer to subpoint 5.4 in #faq for further information.

[ancient cedar]

Is usage of VPN allowed to access the game?

[static sleet]

Usage of VPN services to play PUBG MOBILE is not recommended since it may lead to account suspension.

[ancient cedar]

It is considered as third party application?

[static sleet]

Please refer to this response one more time, @ancient cedar.

[ancient cedar]

What's the reason behind that I may get suspended due to VPN services? I believe this question was different was from the earlier one.

One more thing, if I use 32 bit version of the game ( which is available on android 9 or below ), I can access the game without VPN from India. So it alright then to play PUBGM from India?

[static sleet]

As we provide community support only for the global English version of PUBG MOBILE here, we are unfortunately unable to answer any messages related to PUBG MOBILE in India.

[visual imp]

why apple login cant be removed ?

[sullen lion]

Many play from India. If you are able to play, just play. And many were not able to transfer due to the account got stuck in EEA region, so they are in pubgm india.

[ancient cedar]

I asked that because I could be against game's terms of service or rules of conduct.

[sullen lion]

Refer what mod said.

[ancient cedar]

I was asking only about global English version of PUBG MOBILE, not BATTLEGROUNDS MOBILE INDIA, sir.
Also, I guess I was clear enough to elaborate what I meant to ask.

[warm geyser]

Hello.I wanted to know why you blocked my account .I’ve been playing Pubg
mobile for 3 years.I’ve never used a cheat,an honest player.And why did you
reduce it from Ass to bronze?I’m welcome to restore my account!My
ID:5951283206 M a k e n z o. I didn't know at all that I played in the same
team with the readers

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm geyser.

[compact oar]

We don't recommend playing the game in a restricted region.

[ancient cedar]

Fine.

[alpine brook]

@lime juniper it's been long time we (poco f3) user waiting for 90fps. Our device is capable for 90fps but still no news from your side.

Any update on that??

[storm flume]

Please refer to this channel's pinned messages for further information, @alpine brook:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[alpine brook]

I already read all pinned messages mr piston 😑

No updates regarding this

[celest shadow]

Any updates in this regard will be announced in #news or through the patch notes. Please keep an eye on them.

[alpine brook]

Same message last few months

Still no further information from developer side

[summer crow]

Optimize the game for Mediatek Dimensity 8100 devices. This processor is blazing fast and beats Snapdragon 888. Yet my new device Realme GT Neo 3 can only run at smooth+high which is such a shame due to lack of optimization. Please optimize it

[grizzled garnet]

How to remove mobile number.plz help

[covert remnant]

@summer crow The developers will optimise new devices over time based on their user base. Please help make it faster by fillingthis form: https://forms.gle/e1cyNbdzbbhAuYWQ6.

[storm flume]

Please contact the customer service for further assistance, @grizzled garnet. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@grizzled garnet Pubg has already released a feature where you can easily change number by opening your game account with number that is linked to your 15 days after 15days you will be able to change your number.If you want to unlink number then contact pubg customer service for further assistance.🤗

[grizzled garnet]

When i forgot a password they send a code but the code haven't received.now what should i do??

[compact oar]

Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[grizzled garnet]

Ummmm

[summer crow]

Okay, will do. Thank you!

[scenic arch]

Hello, I have not been able to enter the metro royale mode for 3-4 days, what is the reason?

It comes as a file so I can't upload a video

[covert remnant]

@scenic arch Unfortunately, you cannot play Metro as it is not available to everyone. If you could play earlier, you can no longer play.

[scenic arch]

why

[covert remnant]

The mode is not available to everyone.

[scenic arch]

I rank there, I don't enter classic

Will I be able to play in the next update?

why 😭

[tranquil haven]

So i have alot of old crate cupons to exchange but the exchange tab thingy aint anymore
Its that something normal or what?

[scenic arch]

My friend, whom I have been playing with since the metro came, can play, why can't I?

[covert remnant]

Coupons can no longer be exchanged.

[tranquil haven]

Forever or what?

[scenic arch]

Can't you do anything for me to enter?😭

[tranquil haven]

I need more infos about this if u dont mind

[covert remnant]

@tranquil haven For now. There’s no information if it will be back.

[tranquil haven]

Alr thx mate

[scenic arch]

Let the metro go to me from my brother's account, let's change It that ok ?

10 level + 8 metro royale level + loot too long to make these

I got banned for 10 years 2 years ago and now you're getting taller 😭

(Thanks for muting it)

[full zenith]

Can I buy UC redeem code from codashop and then redeem from midasbuy?

[full zenith]

Will it not be a third party unauthorized purchase?

[glossy zenith]

Is seagm legit way to buy uc?

[covert remnant]

@glossy zenith We only recommend https://www.pubgmobile.com/pay.

[glossy zenith]

I forgot my pw on midasbuy. This site is not working properly

Cant recover mybacc

[covert remnant]

Just create a new account.

[glossy zenith]

Why would I do that if i have one . It had high vip lvl. Why they dont just send me a new password

[covert remnant]

You are free to contact [e-mail] for that.

[glossy zenith]

It been 2-3months now. I cant believe pubgm collaborate with scam sites like midasbuy, their stuff dont answer any mails

[covert remnant]

Just buy UC without logging in. I never logged in there.

[glossy zenith]

I had my card saved on that acc, this is why I want my acc back, just to remove my carding info..

If pubg works with midasbuy, I guess They should take care of this

[covert remnant]

The game can’t do anything about user problems, unfortunately.

[glossy zenith]

Never mind I just got my acc back! They finally fixed their site, i got my pw recover.I was getting error messages for 2 weeks lol , still their support team is non existant 🥲

[covert remnant]

Their account/offer features are their own additions. Normal UC purchase (no login) should work as expected.

[autumn dragon]

Hi there is any possible way to transfer gobal id to BGMI can you help #copyright #897611453404700733 #activities

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @autumn dragon.

[autumn dragon]

This one is true can anyone reply

[cyan citrus]

No. The user has been suspended from the server, @autumn dragon. Please block him and report to Discord Trust & Safety.

[autumn dragon]

Thx

[mystic kayak]

Hi there, when I try to open Metro Royale in emulator it says "this feature is under beta test and you haven't got an invitation" why I can't play it in emulator?

[cyan citrus]

The game mode is currently available only on mobile devices and for limited users, @mystic kayak. Also, you may refer to the pinned message of this channel.

[mystic kayak]

Oh ok, I understand thanks.

[west vapor]

???

[storm flume]

Please do not use languages other than English, @frozen egret. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frozen egret]

Hi, how I can connect with moderators ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frozen egret. Remember to read through #faq before asking questions in the support channels.

[amber geyser]

Hello, dear pubg Company, my account was banned until 2032 by mistake. I did not violate the rules. I spent a lot of money inside the game. My account is characterized by weapons and very valuable clothes. I have money inside the game. I wish to review the ban of my account because I am very upset about what happened. My ID is KR丨SaudiōMan. My account number is 5217201639

[polar marsh]

Please refer to the private message from @polar marsh for further information, @amber geyser.

[cerulean rapids]

@static sleet

I want to add a phone number to my account but it is not working

🥺

@cyan citrus

[cyan citrus]

The option to link a phone number is not available for your account, @cerulean rapids. For further assistance with this, you may contact the customer service in-game.

[cerulean rapids]

@cyan citrus how do i contact

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @cerulean rapids.

[frank brook]

Hi

Please help or contact me seriously. My account has been stolen and the phone number through which verification is done to enter the game. I have all the details of the social media platforms linked to my account. These links are not stolen. Only a phone number has been added that is not mine.
Call a customer and thank you for your help
Please help, I've been playing for a long time and my account did not use any kind of cheats
I did not violate any fair play laws, please help

[storm flume]

Please contact the customer service for further assistance, @frank brook. Refer to subpoint 5.4 in #faq for further information.

[cerulean rapids]

@cyan citrus Sorry to disturb you

what does this mean

:pleading_face:

Will your account go to india pubg mobile if i accept

[frank brook]

How can I contact a customer directly?

[cyan citrus]

If you select Accept, nothing will happen. If you select Disagree, it will prompt you to delete your PUBG MOBILE account, @cerulean rapids. You cannot transfer your account outside of EEA and it is advised to not interfere with that option.

[cyan citrus]

Through inside the game. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

Could anyone help me buy the ez mission license?

I can’t find it

[storm flume]

Please do not use languages other than English, @analog roost. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jovial cobalt]

5514532265
Report team Up please

[cyan citrus]

Please report such inequitable behavior directly through the in-game report feature or the customer service, @jovial cobalt.

[graceful knot]

why i get expulsed from the match?

from the weekly matches

[vocal sage]

How do i join weekly matches
Im a bit confused 🤔

[graceful knot]

@cyan citrus

how i can join weekly matches?

[jovial cobalt]

I did

[night cloak]

Ty

[graceful knot]

...

[jovial cobalt]

But I think pubg cover cheaters,because i have a conversation with them,and they say we will start investigating,but nothings

& i provide all evidence

[cyan citrus]

The weekly matches are available on every weekend on Saturday and Sunday, @graceful knot and @vocal sage. Please refer to the pinned message of the #matches channel for more information and the schedule. Make sure that you have downloaded the required resources and maps before you enter the game. Only mobile devices are allowed to play the games.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @jovial cobalt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[graceful knot]

@cyan citrusI entered the game but I was expelled

[cyan citrus]

Were you kicked from the room or after the game started, @graceful knot?

[night cloak]

When is new version coming out

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[graceful knot]

@cyan citrusbut I entered with my partner and then I get a message that the creator of the game had expelled me, he expelled me and my partner

[night cloak]

The 2.0 version I mean

still the same?

[graceful knot]

from the room

[cyan citrus]

Then it is possible that you did not have the required maps downloaded, @graceful knot.

[graceful knot]

but I was expelled by the creator and had everything downloaded

[cyan citrus]

Yes, we do not have information regarding the release date of version 2.0. Please keep an eye on #news for more information.

[graceful knot]

I do not understand anything

[celest shadow]

You might have entered one of the spectator slots, this may be the reason why you were removed from the room. You can join the solo room next.

[graceful knot]

ok

[hidden kite]

Hi I Got A Copyright Strike From Tencent For Uploading a Data mining Content How This Is Possible Because Pubg Mobile Allow To Make Videos On It I Really Need help

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @hidden kite. We may otherwise have to mute you.

[modern lintel]

Please help me. Can my account lift the ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @modern lintel.

[cerulean rapids]

I want to import my account from Germany region to Turkey region but there is no button

@celest shadow

[sick shale]

This option isn't available for the EEA countries.

[cerulean rapids]

How can I add a phone number @sick shale

🥺

[sick shale]

If the option isn't available for you region, then you can't.

[cerulean rapids]

@sick shale my account was stolen and twitter was added and the region was withdrawn to Germany

[velvet phoenix]

Hello, my account was stolen how can i take it back?

[storm flume]

Please contact the customer service for further assistance, @velvet phoenix. Refer to subpoint 5.4 in #faq for further information.

[cerulean rapids]

I want to connect phone number and turn on dual verification 😔

[sick shale]

It is your own responsibility to safeguard your account, you may contact customer service in-game for further assistance in this regard.

[cerulean rapids]

@sick shale

thanks

[velvet phoenix]

They asked me for information about my account. I give all the information but no answer

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @velvet phoenix.

[meager pumice]

What now there is no event to reedem this

[meager pumice]

@cyan citrus

[velvet phoenix]

i wait 2 months ago

[meager pumice]

No event in game

[strong pilot]

How can I report a YouYube,Facebook or TikTok page who's promoting cheats?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @strong pilot.

[cerulean rapids]

S15 I got banned for 1 week for teaming with cheat and I got banned for teaming with cheat again. Do I get banned for 10 years or 1 week?

[sick shale]

We cannot answer such questions, avoid repeating the same violations to stay safe.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[cerulean rapids]

can we delete twitter from help and support@sick shale

[cyan citrus]

The event ended today.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick shale]

Customer service can help you to unlink the stolen hacked login method, contact them.

[compact oar]

The event ended today.

[west vapor]

What will happen witth the old coupons? Cause some achievements still gives those old coupons

[shrewd marlin]

how can we get ban without playing even a single match ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd marlin.

[compact oar]

What achievements do you still receive old coupons for?

[west vapor]

Just received jinxed for example

There are many @compact oar

[compact oar]

Could you please share a screen shot of all achievements?

[west vapor]

All of the screenshots that has the old coupons?

[compact oar]

Yes.

[west vapor]

You probably need a brand new acc to be able to find all of them

[compact oar]

It's fine. Thank you.

[west vapor]

@compact oar i get the message “@west vapor Please do not send too many attachments.”

[compact oar]

Please send your screenshots one by one or two by two. @west vapor

[full zenith]

Let it be a memory for you as this crate coupon will never come again

[sullen lion]

He will be hurt!

[sullen lion]

There is a lot! may be i can send you here!

in a thread

can you please creaate a thread so i can snip and send you the same ffrom my secondary id

@compact oar

[simple roost]

I can make a thread for you.

[compact oar]

I already created, thank you @simple roost

[crimson skiff]

Hello, my name Vlad. I’m from Ukraine. Im Play Classic Match, I was thrown out of the game on the main screen. So I wanted to log in to my account again. I’m use official game in App Store, I'm using vpn. Because I'm on the territory of the fighting. Could I be blocked because of vpn? I downloaded it from the App Store

My account in stream

[sick shale]

Usage of VPN isn't recommended. We can't help you if you're unable to access the game from your location.

[patent echo]

hello

[crimson skiff]

My account banned 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson skiff.

[patent echo]

i have problem The names of the people who die in the game are not shown on the left

[covert remnant]

@patent echo Oh no, that’s unfortunate. Since when you have this problem?

[patent echo]

I think two weeks

[covert remnant]

Have you tried repairing your game client?

[patent echo]

how

[covert remnant]

@patent echo Log out from your account and tap on the ? icon on the login screen.

[patent echo]

I did that a lot and got the same problem

[covert remnant]

@patent echo Can you do it one more time now? Make sure to select the 4th option (initialisation).

[patent echo]

Where do I get the fourth option?

[covert remnant]

@patent echo Tap on client repair.

[patent echo]

Will the settings be ruined right when I do this?

[covert remnant]

This. Make sure to save your settings to the cloud/take screenshots.

[acoustic spruce]

hello guys ive got banned for 365 day for knowignly forming a squad with cheater first i played with a conquer player i was suspicious about him but i thoght there is no cheaters in conquer rank and ive played with him only few matches i was not carful but the 365 days this too harsh common pubg iam not a cheater and i heve no benifitce playenig with cheater

[polar marsh]

Please refer to the private message from @polar marsh for further information, @acoustic spruce.

[little socket]

Huawei mi pad 11 device with 120 hz screen refresh supports 60 fps in pubg mobile, when will this problem be fixed?

[cyan citrus]

Are you asking about 90 FPS option, @little socket?

[little socket]

Yes, 120hz is active in my device's settings, but there is no 90 fps in the game.

@cyan citrus All of a sudden, in this update, my account also got a bug, and this bug doesn't get fixed in any way.

[storm flume]

Please refer to this channel's pinned messages for further information, @little socket:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[scenic arch]

hello please tell me what is the reason why i can't enter metro royale
I rank so much, I do not enter the classic match, now it gives a warning when I enter the metro royale

my friends can't login
I've been playing since metro royale came

[storm flume]

Please refer to this channel's pinned messages for further information, @scenic arch:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[scenic arch]

what

[cyan citrus]

Did you check the screenshot pinned in this channel, @scenic arch?

[scenic arch]

where

I couldn't find

[cyan citrus]

Here: #questions message, @scenic arch.

[little socket]

device 90 fps

[steel rover]

I added money on a ATM self pay 1 euro for 60 uc where did i put the pin

[cyan citrus]

The only recommended method to make purchases is through inside the game or through https://www.pubgmobile.com/pay, @steel rover.

[thorny marlin]

Hello, my name is Adham, my account has been stolen because I was rapturing a Google account and it was stolen, and I currently do not know what to do Please help me

[storm flume]

Please contact the customer service for further assistance, @thorny marlin. Refer to subpoint 5.4 in #faq for further information.

[steel rover]

Now where i had an pin

[sick shale]

We are unable to understand your question, @steel rover.

[steel rover]

I had an pin i added from a ATM self pay

1 euro

But i didnt know where i put that pin

@sick shale

[sick shale]

Do you want to purchase UC?

[terse crater]

Can someone help me?

[steel rover]

Yes

60

I added from a atm

[terse crater]

I can’t join into game I get error

[steel rover]

And got that

Paper

With an pin

[sick shale]

You completed the payment and haven't received the UC yet?

[steel rover]

Yes

[sick shale]

When?

[steel rover]

20 min

[sick shale]

Can you take a screenshot?

[steel rover]

Its saying i have on me email but i didnt get any email from us

[terse crater]

Yep

[steel rover]

And i had on this paper just a pin

[terse crater]

1 sec

[sick shale]

It may take up to 24 hours due to network issues, please be patient.

[steel rover]

Bruh

Its saying pubg mobile service

[sick shale]

You will receive the UC if you have used a vaild payment method, do not worry.

[steel rover]

Using atm gift card&games and then i press pubg

And added me email and then i got that paper

[terse crater]

I have a problem
You can’t join your account cause u already joined it on newest version of the game but I already uninstall it and isntall it back

[steel rover]

But i didnt get any email from us to tell me i added the money

[sick shale]

You may need to wait for the next update to get this problem fixed. Try to contact the customer service in the meantime.

[terse crater]

And u know when it gonna be a new update?

[sick shale]

Did you use the official website: https://www.pubgmobile.com/pay?

[steel rover]

Yes

But i dont have method to add only pin

[sick shale]

Coming soon, check #news.

[terse crater]

Like this message I get

When I want to join into my account

How to fix it?

<@&481161015728406538>

[sick shale]

I have already answered you. You may contact customer service via the login menu for further assistance.

[somber beacon]

Hello, my name is Fahd, my pubg mobile account id is 5286914662, I've been banned for 10 years, but I'm a regular player since season 4, I
never used any hacks or changed nothing inside the game, after I got banned by I think 30 minutes I got banned in another account with level 53 in the same mobile without using any hacks, I believe that a robot banned me by mistake, I'm asking for a support to review my gameplays and I'm sure that he will unban my account because it's clearly on my gameplay that I'm not a cheater and I'm not using any hacks or something illegal, This account is important for me I have a lot of skins, UC, and I'm a leader of a level max clan that I can't lose it plus my level is 75, if I don't recover my account I will never play this game again, Thanks in advance

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber beacon.

[terse crater]

I do that they answer me like ur account is unavailable right now for u
That’s all what they answer to me

[barren hemlock]

@cyan citrus hello ,Please help with hacking PUBG MOBILE account.They hacked my email link and linked someone else's email.after I was hacked, that person accessed the account through an emulator that had updates that violated the rules of the game, and after that I was blocked for 2 months.I turned to those who will hold in the game itself and they still haven’t helped me thereI will also give you an example in the form of screenshots:-Proof of my purchases for 2 and 3 years-Proof of my IP Address IP
-Proof of links to my email account , Twitter and Vkontakte of the date the PUBG MOBILE account was created.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren hemlock.

[cursive pulsar]

new update release date?

[storm flume]

We currently do not have a specific release date for the upcoming update, @cursive pulsar. Once we do, we will publish further information in #news.

[patent echo]

SAME PROBLEM

not fixed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @true rock.

[patent echo]

ANYONE CAN HELP ME ?

@cyan citrus

[cyan citrus]

Please share a screenshot of your customize buttons settings, @patent echo.

[patent echo]

@cyan citrus

done 😄

i fixed it now 😄

[cyan citrus]

Tap on the kill message option available on the left side of your screen and increase the transparency to 100%. @patent echo.

[cyan citrus]

Glad to hear that!

[patent echo]

THX MY BRO ❤️

[cyan citrus]

You're welcome!

[night cloak]

Dm to play

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[scenic arch]

some h*ck are flying in the air it's a nice solution

[thin valley]

Hi , I reported this player and he is not banned , he has like 100+ reports , the video is in PMCO qualifications erangel map. 24kills himself, thank you.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @thin valley. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lusty holly]

He looks legit through the games eyes and there's actually possibility of him being that good. Through the video you can see he doesn't have x-ray nor auto aim and his shots miss everytime he shot. The recoil is off but is still manageable through years of practice and control

[storm flume]

Please do not use languages other than English, @novel whale. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[slate seal]

@lime juniper Can I ask you a couple questions in private, if you're available!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slate seal. Remember to read through #faq before asking questions in the support channels.

[viral remnant]

what does undercover mode in metro do and does it work in advanced mode?

[bleak spade]

My account has been hacked and I want someone to support me and my account has been linked to a mobile number

[cyan citrus]

Please contact the customer service in-game for further assistance with this, @bleak spade.

[bleak spade]

I called them and no one answered, I gave him all the information, but for more than two days he did not reply and the information is correct

[storm flume]

Please do not use languages other than English, @analog mulch. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently until they get back to you.

[bleak spade]

Fine, thank you

[cyan citrus]

You are welcome!

[analog mulch]

hello, I was directed here in the mail from pubg, who will take care of me.

[bleak spade]

Fine, thank you

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @analog mulch. Remember to read through #faq before asking questions in the support channels.

[bleak spade]

I want the official pubg company email please

[cyan citrus]

The e-mail for the customer service is: [e-mail]. However, we will recommend you to contact the customer service only through inside the game.

[analog mulch]

Hello, I am writing to get support about PMCO 2022. To get support The subject I want is the name of the team we registered with and the team owner. We finished the PMCO qualifying rounds 74th for this reason. We created a new team name and we want to continue with that name. We will continue with players and the same accounts we registered with. only in the team name, our new team name is ''Rage Quit Esports'' We want to continue, can you help us with this? via e-mails registered by all registered players We can send you an e-mail for confirmation, I hope you can help in such a matter. It is possible for you to be, it is a very important issue for us, thank you in advance and good work.

.
I sent such an e-mail and in response I was directed to the discord server and came here.

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @analog mulch.

[analog mulch]

Thank you

[cyan citrus]

You're welcome!

[bold ledge]

سلام عليكم

[storm flume]

Please do not use languages other than English, @bold ledge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[bold ledge]

After Greetings

My account was hacked by terrorists at gunpoint

A phone number has been added and secondary authentication has been activated

Please help me and fight hackers and terror and get my account back in pubg

Please help me by removing the phone number from my account

I owned a gmail.. [e-mail]

I own Twitter

Tamer215999

I own the third link

[e-mail]

I can't login to my account because of the terrorist's phone number

I am in serious condition please help

I have all the shipping bills. I've been playing in my neighborhood for more than 3 years. I've been playing my buggy every day for 12 hours.. Please help me deduct the terrorist's number.

Please pay attention to it

The terrorist's number was added to my account on April 29 at 12/33 Egypt time

I thank you, Buggy is a special company and helps the members of the game

I wait for you to reply ❤

This is a video that shows my problem with the game

This id.. 5358295757

Please help me

[storm flume]

Please contact the customer service for further assistance, @bold ledge. Refer to subpoint 5.4 in #faq for further information.

[bold ledge]

Thanks did not help me

[night cloak]

Why does it say this and I'm logged in with my email

[bold ledge]

😩

[cyan citrus]

You should log into the account with your third linked e-mail and not your Google Play.

[night cloak]

i know can i call you and show you my screen im logged in with the email

I'm logged in like this

With the email

[cyan citrus]

Try to change your login methods, do a routine repair of the game from login menu and restart your device, @night cloak. If the issue is persistent, please reach out to the customer service in-game for further assistance. Also, please be advised to not share attachments that contain your personal information.

[heady gust]

My account has been hacked and transferred to the Indian version. What's the solution? I have all the evidence that it's my account I've been playing the game for three years

[stable imp]

Hi

[cyan citrus]

If the account has been transferred to a different version other than the global version of PUBG MOBILE, it will not be possible to use the same account again in the global version of PUBG MOBILE. For further assistance with this, you may try to contact the customer service in-game.

[cyan citrus]

Hello! How can we help you?

[stable imp]

My friend his phone bannned, and when he want to play clean Bannned again,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable imp.

[heady gust]

I contacted in-game support and couldn't find a solution to the problem

[cyan citrus]

In that case, your only option is to create a new account and continue playing the game, @heady gust. Please be advised that you will not be able to use the same account again in the global version of PUBG MOBILE.

[scenic hawk]

Hey pubgm support i cannot buy in game uc i dont know why. There is no uc deduction nor i have purchased any uc from someone else card and bought all the uc from midasbuy or razer i even have the receipts from the bank

@cyan citrus please help

[cyan citrus]

Please do as advised, @scenic hawk. Contact the customer service in-game for further assistance.

[scenic hawk]

They said a while ago that its gonna last for few days as maybe my account is getting watched

[cyan citrus]

Then you should refer to their response or contact them again if you have any questions, @scenic hawk. We unfortunately will not be able to help you with purchase related issues through the community.

[scenic hawk]

Okay but do you know why this is happening cz im not purchasing loads of uc

Like those people who have millions of uc in their account

I only purchase like few thousand uc per month

[cyan citrus]

As mentioned earlier, we will not be able to help you with issues related to purchases, @scenic hawk.

[scenic hawk]

Ok

Thanks for your help!

[cyan citrus]

You are welcome!

[paper hazel]

Hello

[cyan citrus]

Hello! How can we help you, @paper hazel?

[slate dagger]

Please help me I got copyright strikes from Tencent I never post any illegal content I just uploaded gameplay but still I got strike please help me

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @slate dagger. We may otherwise have to mute you.

[bold eagle]

Number option not showing please help

[molten yew]

i cant redeem my old crate coupons

[sick shale]

The event has ended.

[sick shale]

Phone number login method?

[bold eagle]

No the person that took my account he only has the login for Twitter but he changed the region to Europe but I can’t see the option to turn on 2 factor so I can kick him off my account I need help

[sick shale]

Please contact customer service in-game for further assistance in this regard.

[ancient pendant]

i got 60days ban for no reason i just logged in my id in gameloop