questions

[night cloak]

total 78 UC

[cyan citrus]

If you have made illegal purchases in the past or if you were involved in refund fraud, the UC will be deducted until the total amount has been recovered, @night cloak and @surreal geode. You may also be restricted from using certain features in the game.

[night cloak]

How do I see how much

i can still do everything ingame

[cyan citrus]

We will not be able to provide you this information, @night cloak. For further assistance with this, you may contact the customer service in-game.

[stray sparrow]

Hi i would like to know when will 90fps lagging issue be fixed ? I’m on my 13 pro max and play 90fps feel like 30fps

[night cloak]

I play on XS max and get 90 fps

[coral pendant]

Will there be an increase in the frames for the devices in the next update?

[covert remnant]

@coral pendant Every update brings optimisations for many of the new devices, yes.

[ripe rapids]

i got 60 UC detection from Lucky Spin sekelton core m16a4 instead of 10 due to glitch give 50 uc back

[covert remnant]

10 UC is only for the first time.

[untold granite]

Good morning

[compact oar]

Hello! How can we help you?

[untold granite]

Please anyone answer me to help i want my UC

[storm flume]

Please contact the customer service for further assistance, @untold granite. Refer to subpoint 5.4 in #faq for further information.

[green wigeon]

@compact oar EVERY ONE USING HACK no ban is pubg sell hack or support hackers ON GAMELOOP

[untold granite]

I send everything and no one help me

[storm flume]

Please refer to subpoint(s) @untold granite in #faq for further information, 5.5.

[untold granite]

I do everything no one answer me and no ine help me

[compact oar]

We can't provide help through this community, please continue with customer service in-game.

[untold granite]

I do this but no one help me

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @green wigeon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[untold granite]

No one answer me

Since last night

[compact oar]

A delayed response can be expected due to enormous number of requests every day. Please wait patiently until they get back to you. We will not be able to help you with that through the community.

[untold granite]

I wait but I'm scared I don't want to forget my UC

[green wigeon]

but people remove Report on daily basis if i report someone they remove my report

we are here to play fair game not to report hackers

@compact oar why hackers enter in match paid hack websites contract with pubg

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @green wigeon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

My respect: I would have a problem that I was illegally banned with a lot of money and I have time in the game. And I have no reason to believe that I am not playing professionally explaining or could you help me with this? awaiting response. Sincerely, David UI: I always reported cheats when I met someone like that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[olive pecan]

i need infection mode and zombie mode back

[compact oar]

You may provide your suggestions in #old or #971501452302364682

[steep pine]

Need help related to game graphic

[compact oar]

Hello! How can we help you?

[steep pine]

@compact oar that game developer give 60 fps option on above 6gb ram device

By default

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @steep pine.

[warm wren]

@compact oar Hey, can you please help me through this. Whenever I try to get into metro royale it displays this

[storm flume]

Please refer to this channel's pinned messages for further information, @warm wren:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[willow field]

Advertising in DM to join an illegal discord @runic sequoia

[golden marsh]

why this skin is only 3days and not permanent

i was happy i got it and its 3days..

why everything is timeless

-_-

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real sail.

[meager lodge]

Report on discord chat not here bro

[lime juniper]

We checked this account (5511250875) and can confirm that clear signs of cheating activities were discovered. The account suspension is permanent and will not be lifted.

[alpine lava]

Hi everyone

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @alpine lava. Remember to read through #faq before asking questions in the support channels.

[alpine lava]

Ok

[restive rivet]

Hello

I need a help

[brazen cradle]

What do you need help with buddy ?

[low depot]

Hello .. i need a help please for ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @low depot.

[restive rivet]

How can I change my server another country to Pakistan please

I want back to Pakistan server

Please help me

[brazen cradle]

If you current selected region is Europe. Unfortunately you'll not be able to change the region to Pakistan due to strict Data Protection policies in Europe region.

[little rain]

We want old erangle map #BringBackOldPUBG

[restive rivet]

Why??

[brazen cradle]

Thank you for your feed back. Kindly leave your feedbacks regarding PUBG MOBILE in #old

[brazen cradle]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[night cloak]

i need pubg mobile kore discord server

[brazen cradle]

Welcome to the PUBG MOBILE GLOBAL Discord Server. You are in the support channel. How can we help you ?

[night cloak]

i need PubgM Korean discord server

@brazen cradle

[brazen cradle]

Ah , I understand. Kindly refer to #735483472432594994 - 3.1 for regional communities.

[pastel hound]

Hello I had a problem when i opened the floating window of messanger or instagram on pubg, it will be a glitch on it, is that the problem omon pubg or software

[clever garden]

Dear .. We played with a random person and then found out that he is a hacker and against the rules We reported it and it was blocked and we were banned, but we didn't do anything. Please dear, unblock my account and review it again

My name in pubg is Geladgo

And this is my account ID 5893482207

Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @clever garden.

[lone surge]

I want to unblock my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone surge.

[untold granite]

I want my UC anyone help me?

[brazen cradle]

Sorry. Could you please rephrase what you are saying ?

[brazen cradle]

Could you please state your issue ?

[red glen]

plz I want to unblock my account

[merry orchid]

Good morning, what are the devices that support 90 Frem.

[brazen cradle]

Most of the devices that meet the requirements for 90 fps. If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6

[obsidian horizon]

Hello, I can’t enter the metro, I get the error “the mode is in beta testing, in which you do not participate,” What should I do?

[brazen cradle]

Checked pinned messages of this channel.

[obsidian horizon]

Bed anderstend you

Don't inglent

[brazen cradle]

https://discordapp.com/channels/393088095840370689/481200416349224980/971066313818648636

[obsidian horizon]

See this pls

This error

Help 🙏

[brazen cradle]

https://discordapp.com/channels/393088095840370689/481200416349224980/971066313818648636

Click the link and check the message.

[olive pecan]

in gameloop you cannot play pubg due to ban on global version

[crisp venture]

@pastel hound software bug you can clear cache and try once i hope it fixes it

[brisk obsidian]

Arabic support

[brazen cradle]

refer to #735483472432594994 - 3.1 for regional communities

[red glen]

My account has been banned, can you help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @red glen.

[eternal ruin]

Hello, why is there a different rating in the lobby and when entering the match? help me please

Hello, why is there a different rating in the lobby and when entering the match? help me please

[gleaming laurel]

Is it Possible that Pubg Bring Old Ui And Old Erangle Back?

[cyan citrus]

Can you please share a screenshot of your in-game Basic settings?

[cyan citrus]

No information regarding this. You may provide your feedback about the game through #old.

[eternal ruin]

And what exactly?

[cyan citrus]

Your game settings > basic, @eternal ruin.

[eternal ruin]

one second

[eternal ruin]

I suspect this is because I accidentally changed the server, but maybe not, by the way, there is no way to change the server ahead of schedule?

[cyan citrus]

As you have recently changed your server, your rank will be reset according to your new server that is KRJP, @eternal ruin. However, your highest rank may still show up in the lobby and your profile.

[eternal ruin]

I changed the server to this one by mistake, is there an option to change the server ahead of schedule? Or wait 60 days?

[cyan citrus]

Sadly, no, @eternal ruin. You will need to wait for the cool-down to be over to change your server again.

[eternal ruin]

Sorry, thanks for the help, all the best

[cyan citrus]

You're welcome!

[obsidian horizon]

Help pls

[cyan citrus]

For have long have you been facing this issue, @obsidian horizon?

[obsidian horizon]

Today

[storm flume]

Please refer to this channel's pinned messages for further information, @obsidian horizon:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[obsidian horizon]

I didn't find a solution there

[cyan citrus]

Here: #questions message.

[warm lion]

Not everyone can play this mode the whole time 🙂

[obsidian horizon]

.

It is very strange

does that mean you have to wait?

[cyan citrus]

Yes.

[forest shore]

Pmco Support Discord Server ?

[cyan citrus]

You can use the PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open, @forest shore: https://discord.gg/esportspubgm.

[vernal chasm]

I need a support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vernal chasm. Remember to read through #faq before asking questions in the support channels.

[shadow quest]

How can I speak directly with one of the officials after my account was hacked and stolen, to prove that the ownership of the account belongs to me, after 4 years, and I spent $20,000 my account was stolen 😦

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts, @shadow quest.

[vernal chasm]

My accont got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal chasm.

[shadow quest]

But I tried, and it did not help me to prove the ownership of the account, is there a direct way through Discord broadcast live @cyan citrus

[night cloak]

this is fake right?

[cyan citrus]

Sadly, no, @shadow quest. We only provide community support through this platform and will not able to help you with account related issues.

[cyan citrus]

Yes. Please block the user and report him to Discord Trust & Safety. For future reference, do not accept friend requests from malicious accounts.

[night cloak]

@cyan citrus thank you they was asking all my personal info

like : Email, Passwords, and my PUBGM username

[cyan citrus]

You should never share your login information with anyone, @night cloak. If you already did, please make sure to change your password or reach out to the customer service of your social media accounts.

[night cloak]

@cyan citrus thank you, have an amazing day today!

[cyan citrus]

You're welcome!

[arctic ibex]

Hello, I switched from iOS to Android, I only have an Apple Id binding on my account, how can I put an Android binding there?

[cyan citrus]

You will need to have access to an iOS device to be able to log into account, @arctic ibex. After that, you can link a different login method.

[arctic ibex]

There is no other way?

[obsidian horizon]

How long? Somebody knows?

[golden marsh]

@cyan citrus hi, i want to ask, i got skin good looking, but its only timeless, why everything is timeless? i thought if i drop it i can keep it.. i hate this so much, i have 2 skins and all timeless

[cyan citrus]

It totally depends on your luck, @golden marsh. Not something we can help with.

[golden marsh]

so it can drop timeless or permanent?

this 3xact skin?

[misty cipher]

Hi! I bought 325 UC from CodaShop and it's been like 20mins and I still haven't got my UC in-game 🥺

Where did my UC go?

[cyan citrus]

As mentioned earlier, this totally depends on your luck.

[golden marsh]

i got now silvanus 2x voucher 60uc in total but idk how to use it

[misty cipher]

Nevermind 😅 I'm just stupid, I didn't saw redeem code

Sorry about that!

[cyan citrus]

No problem.

[cyan citrus]

You should be able to use them in Silvanus X-Suit event.

[golden marsh]

i thought too but when i wanna select voucher, its under that 'dont use cupons' what is this bs?

[cyan citrus]

Tap on that and check if you will be able to select one of the vouchers.

[golden marsh]

i got 2 and cant use nothing

is this joke? its useless

[cyan citrus]

The voucher will reduce the price of the spin, @golden marsh. This voucher will only be applicable on 60 UC spin and the price will be reduced to 30 UC. You will still need 30 UC to make a spin.

[golden marsh]

ah

so useless for me

i dont wanna spend money

[night cloak]

Hi i had an question

Is Redmi Note 11 getting 90fps?

[brazen cradle]

If it meets the minimum requirements. Hopefully in the future.

[night cloak]

Ooh ok

Thanks for your time♥️

[brazen cradle]

You are welcome.

[restive rivet]

Sir can I change server Russia to Pakistan???

[brazen cradle]

What is your current server ?

[restive rivet]

Pakistan

[drifting vine]

What to do if we have to submit copyright strike?

[brazen cradle]

Why and how will you want to change it from Russia to Pakistan then ?

[restive rivet]

I want change server please

[rare sun]

hello support

[brazen cradle]

Can you share a screenshot of your server settings. ?

[brazen cradle]

Hello. How may we help you ?

[rare sun]

if my country no agency how i can contact for join program partner?

without apply i just asking some informaiton

[drifting vine]

@brazen cradle bro if we have to submit a strike to a yt video how should we do it?

[brazen cradle]

You can apply for PUBG MOBILE Content Creator program through the link below

http://bit.ly/3p2VuQW.

[brazen cradle]

You can’t give a strike. Do you want to complain regarding online cheating content ?

[drifting vine]

@brazen cradle yeah how to give complain regarding videos on yt which are promoting hacks?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @drifting vine.

[brazen cradle]

@drifting vine through the link.

[drifting vine]

Okkk

Thnkd

[brazen cradle]

You are welcome buddy

[rare sun]

I did a year ago now still not responded

[lapis quest]

Is pubg emulator banable ?

[brazen cradle]

You’ll have to wait for their response.

[brazen cradle]

If it’s Gameloop that you are using. You should be ok.

[rare sun]

Do you help any contact information I just ask

And for me do for get it apply

[brazen cradle]

Unfortunately. I don’t have that information.

[rare sun]

Thanks you

[brazen cradle]

You are welcome

[lime crater]

5313622832 is my id, using code in official website pubg, Wrong id. what do i do?

[brazen cradle]

Hi. I am unable to understand what the problem is here. Could you please rephrase this ?

[lime crater]

Wrong id when using code

[brazen cradle]

You used a redeem code for the wrong ID ?

[lime crater]

No my id is true, but website saying wrong

[brazen cradle]

Which website ?

[lime crater]

Official website where using codes. https://www.pubgmobile.com

[rare sun]

@brazen cradle Help

[celest shadow]

Please provide us with a screenshot of your issue.

[brazen cradle]

Enable the email since that field is required.

[rare sun]

how to do it? i donu how to enable

[lime crater]

One sec

[brazen cradle]

What issue is it showing ?

[rare sun]

Enable the email since that field is required.

@brazen cradle
Enable the email since that field is required.

i don know how to enable the email

[brazen cradle]

Login to your gmail and fill the form.

[rare sun]

i login it but still

[brazen cradle]

Are you not able to submit the form ?

[rare sun]

yes how to enable it

[brazen cradle]

Once you click on the link. Did you fill it and get to the end ?

[rare sun]

yes

but how about my screenshot

did pubg recive my email?

[brazen cradle]

It’s not an issue. They would have.

[wind zinc]

@golden marsh @brazen cradle @rare sun hello

I have Question can i ask ?

[rare sun]

Hello

[golden marsh]

hell

o

[rare sun]

i still have question aswell

[golden marsh]

uhm yes

[static sleet]

Please state your questions here, @golden marsh and @wind zinc.

[brazen cradle]

Ofcourse you can. Shoot

[wind zinc]

This time pmco south asia how many team takeing @static sleet

[brazen cradle]

I don’t have that info. But I can point you to the direction you can fetch that info. You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[crude star]

guys

can i change my roster memebers in the grp stage of pmco

?

[wind zinc]

Thanks

[wind zinc]

Yes you can change 2 player I think

[crude star]

thanks

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[worn jay]

Can you please tell me if I can link a Ukrainian phone number to my account?

[night cloak]

Hello, please take my problem seriosly and read my message. I tried 5 times to unlink my social media accout in the game but every time failed the unlink because an update is installing and will failed the unlink , i realy tired to waiting every time espacialy when just a few hours left every time to succsessfuly of unlink. I ask you please to unlink my social media account Facebook without waiting 7 days , and please solve this problem , it is not logic that we have to wait when there is an update then the unlink will fail . Please please please help me and other players to unlink without this problem. And please make the updates manualy.

[frank solar]

My account is band unfairness
Dragonツ《m4》
5260809905

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frank solar.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[sick shale]

There is no list of the eligible regions for this feature. You may check it yourself via the in-game settings if it's available for your region.

Be advised that usage of VPN isn't recommended.

[sullen lion]

You will have to wait 7 days if u chose unlink and not login with the social media account which u have opted unlinking!

[sullen lion]

If thats the case, You will obviously have to do it when the next update doesnt gets overlapped.

[sullen lion]

If u r from the country you can.

[worn jay]

well, yes, I'm from Ukraine, I'm just in Cyprus at the moment

[sullen lion]

You can brother.

[blazing badger]

Hello, I would like to know why I cannot play the current metro Royale season until may 11th. I AM NOT REFERRING TO THE BETA* my in game I’d is 5629972079 and my username is FragxDude. I have contacted in game support over a week ago and have had no response.

[storm flume]

Please refer to this channel's pinned messages for further information, @blazing badger:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[blazing badger]

I am not referring to the current beta I am referring to the current chapter of metro. Unless you are confirming the chapter ended early?

[unborn elbow]

Signs such as?

Elaborate please.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unborn elbow.

[restive rivet]

Change option available but I don't change server

[snow sequoia]

what do i do if ive been trying to unlink my social media account but the past 2 weeks whenever the time ends (7d) it says failed to unlink update client but when i update it its the same pls help

[tired aurora]

Hello, i wanna communicate with any supporter, i got banned by wrong.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired aurora.

[elfin viper]

Hello how many teams will moved on to next stage of pmco asia wildcard?

[junior birch]

Feel free to send your inquiries related to PUBG MOBILE esports in: https://discord.gg/esportspubgm.

[worn jay]

for some reason I can't

[blissful current]

How can i unlink a phone number that someone linked to my account also i cant log in through it

[storm flume]

Please contact the customer service for further assistance, @blissful current. Refer to subpoint 5.4 in #faq for further information.

[rotund raft]

I have iPhone six 64gb
It runs the game smoothly no lag but it closes the game ever time I play in classic battle royal
Is there and solution for this problem
I deleted the game and reinstalled it also there much free space

[cyan citrus]

Can you please share a video recording of the issue you are facing, @rotund raft?

[rotund raft]

I don't get it

I just told the problem

How do I record the screen on it??

@cyan citrus bro I can share screen on video call with another phone

[sand snow]

My graphic card has burnt and I am playin with APU.Can u give me some low PC settings?

[cyan citrus]

We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance, @sand snow.

https://www.gameloop.com/.

[cyan citrus]

For how long have you been facing this issue?

[sand snow]

thank u

[rotund raft]

@cyan citrus here

[cyan citrus]

You're welcome!

[rotund raft]

@cyan citrus about a month

[cyan citrus]

Got it! To start with, please do a routine repair of the game from login menu and repair resources (optional), @rotund raft. After that, reset your device settings one time through Settings > General > Transfer or Reset iPhone > Reset.> Reset All Settings. Restart your device and see if it will make any difference.

[novel depot]

Who can help me? My acc was stolen...?

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts, @novel depot.

[rotund raft]

I did reset all the data of my phone (factory rest) and no deferent and also did the repair thing still
It happens only with pubg doesn't on any other game my friend have the same phone and it runs the game good
Anyway thanks for trying help me but seems like I won't run again

[cyan citrus]

Got it! You may also submit a report of the issue through #old in compliance with the channel's pinned instructions, @rotund raft.

[inland zenith]

Well

The game have a glitch

First, text.

During this glitch, the text becomes less clear.

And more blurry.

Secondly, the image.

It also suffers a lot, it becomes not clear, but blurry.

And thirdly, events

[weary summit]

The iPhone 6 is not a gaming device in general. Other than that, all you can do is play games with a phone cooler.

[inland zenith]

During this bug, they are displayed as an event number

But once you open the event panel, nothing is marked there.

Also, the other glitch

[civic drift]

Hello, I lost things in the Metro, as soon as I came in, everything was fine, I need help

[inland zenith]

but here you can see more blurry text

[inland zenith]

This is a very popular bug. I had this too. And my friend.

The developers have never helped with it.

Consider your stuff gone forever, man...

[civic drift]

how to return everything?

[inland zenith]

no way

Things disappear forever

Just farm new ones

The game bugs, as if you died in a mode where all things are lost.

[weary summit]

What is your device model? Could you please verify the game files and try again. Also, it looks like you have 175MS. Loading some game resources may encounter problems due to these reasons.

[inland zenith]

My ping is 175ms due to the fact that your nasty company imposed sanctions

And the game does not work without VPN

On the territory of the east of Ukraine.

%_%

[weary summit]

Which country are you logging into the game from?

[inland zenith]

Ukraine

[civic drift]

but I did not die

[inland zenith]

I, too)

My game just crashed

And my friend

[weary summit]

I don't think PUBG Mobile is banned in Ukraine. Why do you feel the need to use a VPN?

[inland zenith]

And yet the game was banned.

I found 5 or 6 people with the same problem

[vagrant tulip]

When was it banned?

[inland zenith]

And all of them were from eastern Ukraine.

[rotund raft]

It's not about gaming device or not some devices not stronger than iPhone 6 and doesn't do this

[vagrant tulip]

Maybe the isp got some issues

[inland zenith]

From 30th march.

[vagrant tulip]

When the game is banned in a country a popup message will show up saying server restricted or country restricted something like that

[civic drift]

I also play from Ukraine without vpn

[inland zenith]

There were a lot of complaints that day about the game not working without vpn

[inland zenith]

What area?

[vagrant tulip]

Isp issues

But not a ban

[inland zenith]

In Western Ukraine, the game works as usual. Central too.

[weary summit]

The problem seen in the clip you shared is entirely due to high ping values ​​in the game.

[inland zenith]

In the east of Ukraine there is a block

[weary summit]

I'm sure you won't encounter such problems at lower ping rates.

[inland zenith]

Dude, real ping doesn't depend on these numbers.

They always jump, but very rarely reflect reality.

150-200 is considered NORMAL ping when playing through vpn)

[civic drift]

L'viv

[inland zenith]

High ping is 300+

[inland zenith]

In Western Ukraine, the game works without VPN.

And in general, the question was not only in this

Main bug-the first

[weary summit]

So here's what you can do about it: Share the issue with full details on the #old channel. You can be sure that it will be forwarded to the necessary places.

[inland zenith]

With blurry textures.

[inland zenith]

These guys never helped...

[novel depot]

Good evening, I'm sorry for the trouble, can anyone, as a support, solve problems related to stolen accounts?

[inland zenith]

Never

even a bug with the disappearance of things in the subway has existed for more than a year

[weary summit]

In addition, the MS ratio must be at most 20-30 in each online game. Values ​​higher than these will cause delays, although you may not even notice it at some rate.

[civic drift]

can someone help me

[inland zenith]

Dude...

Is it really difficult to understand that ping has nothing to do with it?

[novel depot]

Good evening, I'm sorry for the trouble, can anyone, as a support, solve problems related to stolen accounts?

[inland zenith]

The problem is not ping!

Because of the VPN, it is displayed incorrectly

Glitch in the game itself

And it was even before the use of VPN

[weary summit]

Have you tried the method I mentioned at the beginning? Verify game files. If you are using Android, delete the game completely, then delete the remaining small files related to the game with any cleaner.

[sullen lion]

Instead of using lte , can u try using wifi? could try jus saying...might work...

[weary summit]

In-game account related issues are not supported on this server. The best thing to do is to contact the in-game support.

[sullen lion]

Use this.
Engine. Dx+
Check enable render cache
Check Force global cache
Uncheck Discrete graphic
Check enable render optimization
uncheck vsync,adb debug,root authority

Anti aliasing off
Memory Auto
Processor Auto

Game Definition:

720 or 1080(depends upon ur processor)
Quality, Smooth
FPS, default

Hope it helps u!

[sullen lion]

Its a glitch they need to fix. Some wont accept, but yes they need to fix it. Wait until they fix.

[weary summit]

Like I just mentioned. The best thing to do for such in-game problems is to share the required Screenshots, Clips, as well as in-game ID, Internet information, example Fiber, Limit, Sim card, Country where you connect to the game in the #old channel. Thus, this issue is forwarded to the necessary places. After the necessary solutions are created, it is fixed in the updates that come to the game.

[orchid night]

@celest shadow
can you please tell me the rewards of weekly match.
squad , duo , solo

[sick shale]

You may refer to the pinned messages in #matches for further information.

[worn jay]

i use both lte and wifi

[night cloak]

I had another question

Does Redmi Note 11 get a higher fps in the comming update?

Cause it only supports 30 fps

🥲🥲

[celest shadow]

Graphics and frame rate availability depends on your device's hardware.

[night cloak]

So yes or no?

[celest shadow]

No information in regards to your question. Feel free to share your suggestions in #old.

[night cloak]

Hi I cant move with aim while shooting and i dont know why

Does the rank of PUBG Content Creator include those who live in West Asia?@celest shadow

[neat sphinx]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neat sphinx. Remember to read through #faq before asking questions in the support channels.

[neat sphinx]

I can’t buy uc for no reason

[storm flume]

Please contact the customer service for further assistance, @neat sphinx. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

The requirements are internal.

[warm wren]

I'm banned from playing metro royale, please help
ID 5295559670

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm wren.

[storm flume]

Please refer to this channel's pinned messages for further information, @warm wren:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[neat sphinx]

I always buy from midasbuy or AppStore and today i couldn’t buy any

[night cloak]

Where and what are the required requirements? I entered the registration link, but I did not find that area in which I live, and there were also duplicate areas? Is it an error in the link or what I do not know

[celest shadow]

What is your region?

[celest shadow]

Please contact the in-game customer service for further assistance in this regard.

[neat sphinx]

How

[night cloak]

West Asia

[neat sphinx]

I keep getting this message when I buy

[celest shadow]

Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

To find a better-suited content creation program for you, please refer to subpoint 3.1 in #735483472432594994 for a list of the regional communities.

[little rain]

Is old erangle 1.0 coming back?

[night cloak]

But that society doesn't deal in good faith with me and they disagree with me I don't want to go to them again man

[celest shadow]

We do not have any information related to this.

[little rain]

Btw which one you guys prefer old or new one?

[mild silo]

How can I log in to my account through VKontakte?

[celest shadow]

We are unfortunately unable to assist you with matters that is outside of our Discord server. You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

You will be contacted if you are selected.

[celest shadow]

Feel free to ask this in #pubg-mobile.

[celest shadow]

Please ensure that you have the VK application installed in order to use it as a login method.

[mild silo]

the fact is that the "login through VK" button has turned into "login through Facebook", I don't understand what to do

[night cloak]

I applied for the content maker program, but my country does not exist and I chose one of the nearby countries. Is that possible or I can't do that, my friend? I want to join the content makers of this server and not another server. What should I do for that in your opinion?

[celest shadow]

You have to select the country you are currently residing in. Otherwise, please apply for the content creation program in your regional community.

[night cloak]

Fine, thank you💔

[celest shadow]

Please select "More" and you will be able to find other login methods.

[night cloak]

@Piston#2060 the winners that are published in the #giveaways channel, how are they chosen and what is the system of those rewards in order to get them my friend?

[celest shadow]

Winners are randomly chosen by the @novel perch.

[night cloak]

They are chosen through the Discord server or through the chat chat or outside of Discord. Is this done?

[novel mango]

Hi
Why can't I create a crew and I can't join a crew Please solve the problem?

@celest shadow Hi
Why can't I create a crew and I can't join a crew Please solve the problem?

[cyan citrus]

Please change your game language to English and share another screenshot/video recording or translate this message for me, @novel mango.

[celest shadow]

React with 🎉 to enter an ongoing giveaway.

[novel mango]

@celest shadow Can you fix the problem?

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[night cloak]

Well done brother, thank you for the help and clarification

[novel mango]

@celest shadow Now can I participate or not at all

[celest shadow]

No, you cannot.

[novel mango]

@celest shadow Thanks

[merry sorrel]

Hi
I want to know the devices that won't support 90 fps for all future updates if its available

[storm flume]

Please refer to this channel's pinned messages for further information, @merry sorrel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[full zenith]

I am facing an issue when I put my social media on unlink it shows "client version error failed to unlink " after 3-4 days time left

[cyan citrus]

Please do a routine repair of the game from login menu and attempt to remove your account again, @full zenith.

[full zenith]

Yes it happened last week now it happened again 23 hours were left

What exactly is the problem that causes this ??

[cyan citrus]

If the issue is persistent, please reach out to the customer service in-game or report the issue through #old in compliance with the channel's pinned instructions, @full zenith.

[merry sorrel]

@cyan citrus sorry for disturbing you
Is there a list have the devices that will support 90 fps on the next update? (2.0)

[cyan citrus]

We do not have list for supported devices.

[merry sorrel]

Ok thank you

[cyan citrus]

You're welcome!

[true olive]

Why it shows HD in the bottom left while I set both in-game & lobby to smooth??

[cyan citrus]

That is for resources, @true olive. You will have an option to select HD or non-HD resources pack when you first download the game.

[true olive]

Ah okey I thought it’s graphics 👍

[night cloak]

Hello can anyone help me?

Sure

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Ok

So i have this 2 thinks and i want to change my profilebild and when i will change it i muss be change it from facebook.

[wraith nova]

i need help 🤕💔

[night cloak]

And sorry for my English

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wraith nova. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

I'm unable to understand your issue. Please rephrase your statement.

[night cloak]

Please wait me a second

[weary summit]

If the account to which your game account is linked, contains a profile photo, it will appear in the game.

[wraith nova]

I tried to unlink Twitter and there was one day left, but the process did not work, why? We know that my account is not hacked

[night cloak]

So he means he want the facebook option over there i think

[cyan citrus]

Please do a routine repair of the game from login menu and attempt to remove your account again.

[wraith nova]

I tried for a month, but if there is a day left, I cancel the operation

My account is not hacked

[cyan citrus]

Please do a routine repair of the game and try again, @wraith nova.

[night cloak]

there are 2 links in my account and i want to change my profile photo but this is from facebook and my family sees this obviously i want to put my girlfriend's photo ( Sorry for my bad English)

[wraith nova]

How long do I try?

[weary summit]

Whatever photo you have on your social media account will appear in the game.

[night cloak]

Ok so change the pic of the account

[cyan citrus]

If the issue is persistent, please reach out to the customer service in-game or report the issue through #old in compliance with the channel's pinned instructions.

[wraith nova]

ok 🌹

[night cloak]

yes i know but facebook is in my whole family and i want to do it on another social media account or another account

@weary summit

[weary summit]

In short, you want to use a photo of your social media account instead of Facebook, right?

[night cloak]

Yes

[weary summit]

Then log in with a different social media account instead of Facebook in the game login section.

[night cloak]

But i have there 2 and i musst be wait it

[night cloak]

.

@cyan citrus can you help me

[cyan citrus]

Did you recently remove your Facebook account, @night cloak?

[weary summit]

The game offers different log in options for Android and iOS. Choose one according to your system and log in. If there are not many options, the only solution is to change the photo of the social media account you use. Of course, if you wish, you can also use the photos provided by the in-game game itself.

[night cloak]

maybe it's been a year maybe more

[weary summit]

And as I said above, you can try this method.

[night cloak]

My friend, I have already logged in with 2 accounts.

[weary summit]

You cannot log into a game with 2 accounts. Try the methods I mentioned above.

[night cloak]

There is 2 acc

[weary summit]

Log out of the account in the game settings. Log in with another social media account other than Facebook. If that social media account is not connected to your game account, connect it from the in-game settings. If the option of that social media account does not appear in the in-game settings, write to the #old channel and they will fix it as soon as possible.

[night cloak]

Thanks anyway, 6 days later someone will go and then I will try

yes, i'm doing that right now, i hope it works

Thanks again my friend

: )

[weary summit]

You're welcome.

[sullen lion]

when registering use wifi alone .. turn off lte...

[last hull]

ANY MOD ??

I have a problem

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @last hull. Remember to read through #faq before asking questions in the support channels.

[last hull]

هناك احد يتكلم ب اللغه العربيه

[storm flume]

Please do not use languages other than English, @last hull. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[last hull]

<@&481161015728406538>

PLZ ANY HELP

Someone help me!!!!

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @last hull. Remember to read through #faq before asking questions in the support channels.

[sick shale]

Please state your problem here in English, @last hull. You may join the MENA server for support in Arabic language.

[last hull]

Ok I can do it

But now I have a problem

Now my account has been banned without any kind of cheating
@Rebel#0434

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last hull.

[languid gust]

why does my game keep crashing after a minute in lobby

after crashing multiple all my in game settings reset

iPad Air 3rd gen

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @languid gust. You can also submit a report in #old in compliance with the channel's pinned instructions.

[warm yarrow]

I updated my Pubg then it automatically put my in a South American server when I was in a North American server and I can’t change it for 55 more days can some help me I’m not trying to lose my platinum rank

[jagged ginkgo]

The gold fire popularity sale ends on 8th May, does that mean the item will also expire or will it remain in inventory?

[celest shadow]

You will unfortunately have to wait for the cooldown. Please remember that there is a 60-day cooldown every time you change your server. Thank you for understanding.

[celest shadow]

The popularity will remain in your inventory if you have purchased it. It will not be in the shop after the sale period.

[jagged ginkgo]

Thank you

[night cloak]

Hello I need support I am making a 50$ purchase in PUBGM with Google Play Gift card and I am having an error

[cyan citrus]

Which error, @night cloak?

[night cloak]

Would you like me to screenshot?

It's after I enter my Emails password

It says failure to purchase

[cyan citrus]

Sure.

[night cloak]

I've personally never had this issue I don't know why it is not allowing the purchase

[past skiff]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @past skiff. Remember to read through #faq before asking questions in the support channels.

[past skiff]

Note uinblacl1138

[cyan citrus]

Please do not sent images or messages that include your personal information. It seems like that the payment method you are trying to use has been declined so you may need to contact the customer service of the payment method you are using.

[cyan citrus]

Please restart your device and try to make a purchase again. If the issue is persistent, please reach out to the customer service in-game for further assistance.

[past skiff]

I reached out in game but they ignore me

[night cloak]

The PUBGM Ingame customer service

?

[past skiff]

Yes

They ignore me and they never fixed the problem

I always buy uc from midasbuy and app store

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently until they get back to you, @past skiff.

[past skiff]

The same thing everytime

[cyan citrus]

You should avoid opening multiple tickets for the same issue, @past skiff. Please use the old ticket and explain your issue.

[past skiff]

I can't coz doesn't show any ticket

[cyan citrus]

You may need to explain it to them, @past skiff. We unfortunately will not be able to help you with purchase related issues through the community.

[night cloak]

Do I wait on the Tencent Support page?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I just explained my issues with my purchases and provided screenshots as well.

[night cloak]

The mail was deleted by the system. The account linked to this mail has been lost. Is there any way to restore it?

Screenshots of purchases are available.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[clever rampart]

Were the e-mails of the second qualifiers sent or not via e-mail (Middle East)

[stoic dust]

a question I don't have a mobile phone number as a link in the PUBG as in the outside of eu and why?

[cyan citrus]

Are you asking about PUBG MOBILE Club Open?

[cyan citrus]

It may not be available for your account. You may contact the customer service in-game for further assistance with this.

You can do it through your in-game basic settings. Are you facing any issues while doing so?

What do you mean?

[lyric thorn]

Hello

Can my help me

I can’t go in metro

It keep showing up this

[cyan citrus]

The game mode is still in beta phase and is not available for everyone, @lyric thorn.

[lyric thorn]

Bruh

Why

[night cloak]

only a few has been selected to play it

when it drops for global
everyone will be able to play metro
be patient

[vivid eagle]

When does it drop for global

[neat leaf]

Hello, I bought the UC (300 +25), but did not receive the UC (up to 6000) upon return

[flat meteor]

Hello moderators

Is buying uc from seagm legal?

[frosty viper]

Is Midas Buy illegal ?

[steady zinc]

support team first of all the hackers are making it so difficult for people like me to push rank to conquorer and if we them some how escape them this happens and we face again a huge minus how are we suppose to push our rank and even like to play this game if these kind of errors after 4 years still exist in the game?

[feral forge]

Purchasing UC via Midasbuy (https://pubgmobile.com/pay) and in-game are the only authorized methods, @flat meteor.

Yes, @frosty viper. You may refer to the above link.

[tropic vapor]

@feral forge I got banned but when I try to see what I was banned for and the reasoning the system says I’m not banned and my account is okay …but I can’t log in

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @steady zinc. You can also submit a report in #old in compliance with the channel's pinned instructions.

[jade nest]

May i know what are the tier requirements for having access to the top highlights feature?And is it still obtainable?

[feral forge]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items. We request you to wait for 12-24 hours to ensure that the UC is successfully issued to your account, otherwise please contact the in-game customer service again.

[feral forge]

As far as I know, Crown tier.

[jade nest]

Alright, thank you. I will try to reach crown first and then ask this question back just in case if i don't get the access for it.

[rugged ocean]

Saw these 3 players teaming up. I've reported the one I was spectating. I want all 3 of them banned.

[compact oar]

Please report team-up behavior directly through in-game report feature or in-game customer service.

[fierce crescent]

<@&481161015728406538>

Pmco result ?

When

[compact oar]

Feel free to send your inquiries related to PUBG MOBILE esports in: https://discord.gg/esportspubgm.

[feral forge]

You may refer to the suspension notice in the login menu instead.

[meager lodge]

That’s not guarantee you will get UC

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[celest shadow]

You can get a random amount of UC from 0 up to 6 000 UC.

[neat leaf]

even if so, 60 UC is written SOLD OUT, and there is nothing in 300, does this mean that the purchase was not counted at all?
promotion is a one-time

[celest shadow]

What do you mean? Do you have a screenshot?

[neat leaf]

I bought through the Redeem code Midasbuy and 60 UC too, there is a screen from the mail

[celest shadow]

You should purchase the UC in-game.

[neat leaf]

then why did the action with 60 UC work?

I didn't buy in the game

also through code

[last hollow]

Hello Check My Account Setting In My Account Secondary Verification Option Is Not Available Why?

[signal tulip]

Hello
When i log in my account uc reduced from 491 to 20 uc
I am not used this uc in anything
What should i do nowwwww this my id 51338180065

[upbeat vortex]

Who want to play pubg

[weary summit]

Most likely your UC has been debited.

[signal tulip]

Debited !!!
Howwww?

[weary summit]

Did it happen as soon as you got UC, or did it just disappear without you spending it?

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @upbeat vortex.

Please contact the customer service for further assistance, @last hollow. Refer to subpoint 5.4 in #faq for further information.

[signal tulip]

Disappera without spending it

[last hollow]

I contact But They can't solve my problem

[weary summit]

Then contact in-game support and explain the situation. They will assist you.

[signal tulip]

I try but i canot get the issue related to debite uc

[weary summit]

Make sure you select the exact category. If the category you are looking for still does not appear, search for UC in the search section.

[signal tulip]

Ok thans

[weary summit]

You're welcome.

[honest hornet]

Hello i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @honest hornet. Remember to read through #faq before asking questions in the support channels.

[honest hornet]

I can’t find my problem in faq

[restive rivet]

Help me

I want change server please help me

[compact oar]

You will be able to change your server after the cool-down.

[compact oar]

How can we help you?

[honest hornet]

Metro royale issue yesterday i was playing normally but now they say The feature is still under beta testing, and you have not been invited to try it out.

[short vortex]

@compact oar u know Abt this giveaway

https://wn.nr/E4WsmK

This one?

@celest shadow @static sleet

[storm flume]

Please refer to this channel's pinned messages for further information, @honest hornet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[restive rivet]

Yes I will send secren shot

[compact oar]

What's the problem?

[honest hornet]

Doesn’t that mean i have to wait despite that there’s 5days until the end of the season and all my loot will be gone okay that’s very good

[short vortex]

Nvm it's from Twitter it's legit

[west vapor]

Good morning @lime juniper

Can you please delete my previous Content Creator application, so i can reapply?

[honest shuttle]

Yow

Pls add For Non Gyro User

[honest shuttle]

How i just returned

After 7 days

[crisp venture]

For non-gyro we have to adjust Only ADS-sensitivity?

[honest shuttle]

Idk

My phone doesn't support gyro

I use most used sensitivity and crouch while shooting

And a good attachment

[crisp venture]

@honest shuttle basically i am a Thumb ipad player.And sometimes its hard for me to clutch🥴

When i try shifting to iphone 13pro max i am unable to see enemies.Its too small

[honest shuttle]

Oh

Use ipad if u want ipad view

[night cloak]

how to participate to the weekly giveaway

[wheat dagger]

Hello, my account has been blocked, and I haven't made any violations, Please check my account, I'm sure I didn't add to the game files, or System manipulation, or any way to cheat, Please check my Account, Account ID is (5379803299) Account name is (اشŪلگ)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat dagger.

[crisp venture]

@honest shuttle but my movement is slow thats why sometime i feel shifting to mobile

[night cloak]

@compact oar
My friend, in a gift from the PUBG Mobile team, it is a free voice pack, how can I get it?

[loud jay]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @loud jay. Remember to read through #faq before asking questions in the support channels.

[short vortex]

Huh?

[loud jay]

Un band my acount plz

[polar marsh]

Please refer to the private message from @polar marsh for further information, @loud jay.

[honest shuttle]

Yow recoil is high

[brazen cradle]

You can adjust it in your settings.

[inland zenith]

The sight does not move in one axis.

Perfect clip 😁👌

[brazen cradle]

Are you using Gyro ?

[inland zenith]

Of course)

The sight is completely stationary vertically

[brazen cradle]

There are no parameters that can control or adjust the horizontal recoils. Vertical recoil control is adjustable.

[inland zenith]

It already looks like cheats, lol

[brazen cradle]

is it ?

[inland zenith]

No, these are not cheats.

These are stupid bugs.

Which do not allow to train normally.

[brazen cradle]

A bug that does not allow vertical recoil ?

[inland zenith]

Yeah

[neat remnant]

You can maybe try disable gyro and see if its still like that

[inland zenith]

The problem is not related to the gyroscope, I tried.

The gun is simply fixed along the Y axis

[brazen cradle]

@inland zenith interesting, could you share more videos.

[neat remnant]

Ok this is clearly a mess, rip

[inland zenith]

However, it is still periodically fixed vertically.

Like at the beginning of the second video.

[night cloak]

My problem was I did not raise it to anyone else and none of the moderators contacted me. Why was I restricted when I did not raise my problem at all?@Error

@lime juniper

[brazen cradle]

I get what you mean. Kindly repair the game once. If the problem persists leave a report in #old in accordance with the format for the channel.

[night cloak]

Hey

[lime juniper]

Please contact our moderators or customer service.

[night cloak]

can anyone help me

my friend link his account to twitter and someone take his twitter account he want to removed and it take 10days

but the guy still open the twitter account

[brazen cradle]

Hey Buddy, depending on the region. Certain events provide temporary or permanent lite versions of the voice pack. Check your in game events.

[night cloak]

so he take the account

[brazen cradle]

contact in game support for this issue.

[night cloak]

in game

[night cloak]

I want to contact the admins of Tenset and there is no one else but you brother the moderators here can't do that

[brazen cradle]

Yes, either through settings or through login screen.

[brazen cradle]

what is the reason you would like to contacgt them, state your issue. Or, contact in game support.

[night cloak]

This is not my question, I have a problem with content creators

[civic drift]

I entered the battle on a simple difficulty (only things in my backpack are lost) But during the battle there was a crash. I re-entered the game, they wrote to me that the server was overloaded and I was kicked out again.When I logged into the game again, I noticed that ALL MY ITEMS were
Used ID 51580226244
Username: Semenyshyn
Device: Samsung note 9 (SM-N960)
Country: Ukraine

[night cloak]

yes i know but it take 10days

[brazen cradle]

Unfortunately we cannot help you regarding this issue further. The in game support is best equipped for handling this issue.

[brazen cradle]

What is the problem exactly ?

[night cloak]

The problem is specifically related to Tencent, I can't bring it up here

[brazen cradle]

Kindly visit the Metro Royal thread to see if this issue is spoken about, if you don't find a discussion regarding this you can leave the report in #old regarding the same in the same format.

[brazen cradle]

is it cheating content ?

[celest shadow]

You can inform him to recover his Twitter account by contacting the support at https://help.twitter.com.

[brazen cradle]

you can leave your suggestions and feedbacks in #old

[night cloak]

is there any live chat

[brazen cradle]

Unfortunately ,No.

[night cloak]

I have a problem and not a suggestion?

[celest shadow]

Please state your problem so that we can assist you.

[fading glade]

Hello, I was blocked in the metro royal for no reason, please take some
measures. Here is my ida and nickname idi: 5713791096 , here is my
nickname: byغvrotغeby

[night cloak]

I want to contact this person regarding this issue related to Tencent?@lime juniper

[storm flume]

Please refer to this channel's pinned messages for further information, @fading glade:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

You can let us know of your issue and we will assist you.

[night cloak]

The problem is with Tensin, not Discord, bro

[celest shadow]

We will not be able to help you if you do not tell us the problem.

[night cloak]

I want to talk about it with this person, he is responsible for Tenset, but I don't know why he doesn't accept@celest shadow

@@Error 403#٤٩ ٠٣.

[celest shadow]

You can speak with the moderators regarding your issue. We can help you.

[vagrant tulip]

He have been kicked from Arab Talents content creation program and banned from PUBGM MENA. The decision was taken by the Administrators and he already tried to appeal and the Administrators gave him the final answer and he just doesn't want to understand it.

[fading glade]

Hello, I was blocked in the metro royal for no reason, please take some
measures. Here is my ida and nickname idi: 5713791096 , here is my
nickname: byغvrotغeby

[night cloak]

That is not the problem

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[green agate]

Hey there! Could you tell us the issue? @night cloak

We should be able to help you with just about anything.

[night cloak]

If you can really do this, I can raise this problem in private. I cannot talk about it here, please?

[green agate]

Sure thing! Feel free to direct message me or another moderator.

[night cloak]

My brother, I have to contact the admins of Tenset or the moderators in the Discord moderators. Unfortunately, they do nothing, and say they can't help me with that. They said @Error 403#4903.

[green agate]

Help you with...??

Is this regarding things such as a suspension?

[sinful ridge]

Hello, my clan was stolen, how can I get it back? can you help please

[night cloak]

Help me find a solution to this issue regarding support and promotion of PUBG Mobile content

[celest shadow]

How was it stolen in the first place?

[green agate]

Are you trying to report online cheating content such as a youtuber cheating in the game?

[sinful ridge]

I gave the thief a leader and he kicked me out of the clan

[night cloak]

No, no, my brother, I will explain this problem to you and you will communicate with that official... I will send you the problem privately

[idle tulip]

Can anyone help meni xant download pubg mobile on my mobile after i mobed to italy from india

[celest shadow]

Unfortunately, I regret to inform you that you will not be able to get the leadership of the clan unless the current leader transfers it back to you.

[sinful ridge]

Ie the clan is no longer how not to return it to me?

[sinful ridge]

:(

[idle tulip]

Anyone

Plx

[celest shadow]

You can download PUBG MOBILE from the Google Play Store, AppStore, or the official website at https://www.pubgmobile.com.

[idle tulip]

Oh

[sinful ridge]

OK I understood

[idle tulip]

Thnx bro

Ur a life saver

[magic current]

What should we do to participate in the weekly matches in the event

[green agate]

You should read the pinned message in #matches

[night cloak]

I just wanted to tell the mods I am sorry for being so crazy from now on, I will be nice. Sorry for troubles I caused

[gritty totem]

@green agate hii I'm a small youtuber from India I got copyright strike on my channel by tencent, I not have used any hack content, I was uploaded fair content, why tencent doing like this on small youtubers, I'm uploading pubg videos on my channel from 4 year and it was my 4 year hard work, so please remove copyright strike on my channel

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @gritty totem. We may otherwise have to mute you.

[ripe saddle]

Hello,i need help recovering my pubg mobile someone stole it and i lost access to my gmail account but i still have access to my facebook account but i dont know how to recover it

[storm flume]

Please contact the customer service for further assistance, @ripe saddle. Refer to subpoint 5.4 in #faq for further information.

[frozen jetty]

Welcome, PUBG Mobile Company. I am happy and honored. I talk to you and tell you my problem. I hope your excellent system, which works hard and fights cheaters, will help me.

I want someone from the respected customer service to talk to me in my private chat

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frozen jetty. Remember to read through #faq before asking questions in the support channels.

[frozen jetty]

ok

[storm flume]

Please do not use languages other than English, @kindred nacelle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[kindred nacelle]

Help. When I log into my account, I see this notification. "You need to link a phone number for this action"

[sick shale]

What's the login method you have been using?

[frozen jetty]

A short time ago, I got a 10-year ban, and I thought it was a mistake, but after I looked at the matter, I discovered that a hacker hacked my account and played on it with cheating tools. That's why your excellent system gave me a 10-year ban, and this was a mistake on my part because I did not secure my account properly. Good, and I want you to forgive me, because I did not secure my account well, and this led to a 10-year clause, and I want to pay an amount of money according to your request from me as compensation for not securing my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frozen jetty.

[kindred nacelle]

Facebook

[sick shale]

If the rule violation occurred after your account has been hacked and thus affecting the game or the other players' rights, the penalty will be applied to your account regardless of who has been using it.

[sick shale]

Do you have another login method to try?

[kindred nacelle]

Only Facebook

[spice bobcat]

i am this person

I understand that, but I tell you, I will pay a sum of money as compensation, and if this happens again, do not forgive me at all

[wicked grove]

Hello, when I was playing pubg, I noticed a bug or is it cheats, please check

[hardy creek]

@cyan citrus to come back to the Sharpshooter achievement bugg, here you can see that i completed the achievement, all 50+, 4 people, 0 missed shots as seen from the second screenshot, all headshots, and it did not complete the achievement. As seen from the last screenshot.

[autumn pumice]

Goodmorning i have a quick question....how do i get d spanish voice chats

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wicked grove. You can also submit a report in #old in compliance with the channel's pinned instructions.

[sick shale]

It is exclusive to specific regions.

[hardy creek]

Any mod can help me with this btw, Quendi was the one that helped me with this before. So i'd appreciate the help.

[kindred nacelle]

Help please

[kindred nacelle]

This needs to be done 3 times

[spice bobcat]

please contact me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spice bobcat. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Were you playing ranked or unranked game mode when trying to complete the achievement?

[hardy creek]

Ranked solo, tier diamond, so the requirments match up.

[cyan citrus]

Was your account compromised in the past?

[hardy creek]

As seen right here

[kindred nacelle]

Yes!

[cyan citrus]

Did you successfully get your issue resolved, @kindred nacelle?

[kindred nacelle]

I didn't solve the problem. Now I only have one on my account, my Facebook link. But I can't access it.

[cyan citrus]

Please reach out to the customer service in-game for further assistance with this, @kindred nacelle.

[kindred nacelle]

I have already applied for a hack. Passed all checks. I was told that there is only one link on my account, Facebook

[cyan citrus]

When your account was compromised, was there a phone number linked to the account that you did not have access to, @kindred nacelle?

[hardy creek]

[kindred nacelle]

Yes, there was an email and a phone number. But I previously contacted the support service with a request for decoupling. Maybe I got them off. But secondary verification was enabled on the account.

Now when I log in via mail, I go to a new account.

[cyan citrus]

Was the phone number removed from your account through customer service, @kindred nacelle?

[cyan citrus]

Got it! Could you please share a screenshot of your complete career result without cropping one match?

[kindred nacelle]

The phone number has been removed, but I'm not sure if it's through support. Support says, but there is only one binding on the account now.

[hardy creek]

Yeah sure.

[cyan citrus]

Got it! It is possible that you are facing this issue because there was secondary verification enabled on your account when your phone number was removed. Please reach out to the customer service again and include all the details and also let them know about your previous case with the customer service. Let them know about the new issue you are facing after your compromised account was recovered. After you have submitted all the details, wait patiently for a customer service representative to get back to you.

[cyan citrus]

Did your 3 kills successfully count but you had an issue with the third one?

[hardy creek]

I have had the 2/3 for a while now.

[kindred nacelle]

Good. I will try

[cyan citrus]

Got it! Thank you.

[opal lake]

hi i wont help

[hardy creek]

So, what now? since i have atleast completed it like 10 times without the achievement completing.

[opal lake]

pls can any one help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @opal lake. Remember to read through #faq before asking questions in the support channels.

[spice bobcat]

Welcome, PUBG Mobile Company. I am happy and honored. I talk to you and tell you my problem. I hope your excellent system, which works hard and fights cheaters, will help me.
I want someone from the respected customer service to talk to me in my private chat

A short time ago, I got a 10-year ban, and I thought it was a mistake, but after I looked at the matter, I discovered that a hacker hacked my account and played on it with cheating tools. That's why your excellent system gave me a 10-year ban, and this was a mistake on my part because I did not secure my account properly. Good, and I want you to forgive me, because I did not secure my account well, and this led to a 10-year clause, and I want to pay an amount of money according to your request from me as compensation for not securing my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spice bobcat.

[cyan citrus]

Please include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country.

[hardy creek]

Network? As in wifi or mobile data?

[cyan citrus]

Yes, @hardy creek.

[hardy creek]

5171839638
Iphone XR
Wifi (sometimes mobile data, but that game was on wifi )
Belgium

[primal lynx]

Hi
Can you help me ?
1- I am facing unreal damage in the game.
2- Aim moving randomly.
3- Aim assist not working at all.
Please help me I can’t play

[fathom void]

Not bug . 🥲 ✓ Without missing a single shot, means 3 headshots in 3 bullets in row... 👍 @hardy creek

[hardy creek]

Yeah since VSS can kill in 1 bullet, if you dont know what you're talking about please dont respond also.
Thats why theres moderators to help, since they actually have correct answers or solutions.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @primal lynx. You can also submit a report in #old in compliance with the channel's pinned instructions.

[fathom void]

🤧

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[sick shale]

Please contact the customer service in-game for further assistance in this regard. We are unable to assist with account related issues here.

[hardy creek]

So what will happen now? @cyan citrus

[sick shale]

Because we are not affiliated with the customer support team.

Such issues cannot be handled through the community. We kindly ask you to contact the customer service in-game again and wait for their response.

No worries. Thank you for your understanding.

[full zenith]

Is it 100% sure that my account will be unlinked if my claim has been accepted?

@sick shale

[normal turret]

Heeepl

Heeelp

Pleeease

My account has been hacked

[green agate]

Please contact the in-game customer service.

[normal turret]

Я не имею доступ к аккаунту!

I don't have access to my account

[storm flume]

Please do not use languages other than English, @normal turret. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[normal turret]

Он поставил номер телефона!!

He put a phone number

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[normal turret]

I do not know what to do

I can't log into my account I don't know what to do.

[green agate]

Please use the in-game customer service center to get help.

[full zenith]

@green agate

[normal turret]

Я не могу, аккаунт взломан, сколько еще раз говорить

[green agate]

You should have your connection unlinked if they accepted it.

[full zenith]

How much is the max usual time?

[green agate]

It can take varying amounts of time.

[night cloak]

@green agate My friend, how can I get pictures of the housing and events of the PUBG game, an example of housing a suit as you use it in the thumbnails on the YouTube channel?

Is there a library or resource pack to download after each event that contains skins and event rewards for.

[surreal geode]

If I use my alt acc to spectate my main acc would that get me ban on both accs? I'm only asking cos Spectator see snakes easily and have some spectating bugs that come in handy

[covert remnant]

@surreal geode Misusing exploits is against the terms of service. You risk ban by breaking terms of service agreement.

[loud mural]

Hello admins

[junior birch]

Hello! How can we help you?

[loud mural]

How can i remove 3rd link email

My id got hacked and hacker linked his email

@junior birch

[storm flume]

Please contact the customer service for further assistance, @loud mural. Refer to subpoint 5.4 in #faq for further information.

[noble ginkgo]

Please help me 3 days ago my account got hacked 🙏😭

[junior birch]

Please contact the customer service for further assistance with compromised, stolen or hacked accounts. Refer to sub-point 5.4 in #faq for further information,

[noble ginkgo]

#faq says i dont have a permission to chat now what can i do please help me 😭

[junior birch]

The channel is read-only.

[surreal geode]

But it's not my fault that spectators can see stuff better, that where team communication comes in handy

I'm just using more to my advantage

[noble ginkgo]

Bro please try to understand my pain i have a lot off memory in my account only pubg team can help me please bro

[noble ginkgo]

Yaawr please help krdo 🙏😭

[covert remnant]

It is your fault to exploit bugs. You agreed to not exploit bugs when you first opened the game.

[storm flume]

Please contact the customer service for further assistance, @noble ginkgo. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I have samsung galaxy s21 ultra but pubg can't open 90 fps

[covert remnant]

@night cloak The game optimises only handful of Android devices each update for 90fps. Your device might be optimised soon.

[night cloak]

OK thanks

[feral epoch]

My account has been hacked and my Facebook account has been closed permanently. Any help to get my account back?

[storm flume]

Please contact the customer service for further assistance, @feral epoch. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

my account was hacked a long time ago and the hacker linked his email address and i don't know the email address and can't change it please help

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @night cloak.

[night cloak]

The Support dont help Send me Evelyn time the Same Text

I Need a Real Supporter

For ne is this Not the Right Support

In the Game

The Support dont help

[static sleet]

The user has been permanently suspended from the server. Thank you for your report. To troubleshoot potentially similar issues in the future, please use the #discord channel.

[unborn laurel]

ممكن رتبه

[storm flume]

Please do not use languages other than English, @unborn laurel. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm frigate]

how to open pubg with suspended twitter account any one plz give me an idea

[dry ridge]

how can i delete phone number login .. I don't have the phone number

[cyan citrus]

Do you have any other login method that you can use to open the game?

[dry ridge]

yes Twitter and Facebook and Gmail

but someone login into my account with phone number

[cyan citrus]

That response was not meant for you, @dry ridge. You may need to contact the customer service in-game for further assistance with your compromised account.

[storm frigate]

noo i dont have
i linked email but im not recieving code in my gmail

[cyan citrus]

Please reach out to the customer service of your social media account and customer service in-game for further assistance with this, @storm frigate.

[storm frigate]

i already tried many times but they didnt helped me
i tried a lot to unsuspend my twitter account but no i didnt get any reply from twitter

[cyan citrus]

We unfortunately will not be able to help you with your account through the community, @storm frigate.

[storm frigate]

i dont know why im not receiving code from email

then how can i recover these things? will you please help me?

[cyan citrus]

All we can do is to redirect you to the customer service, @storm frigate. Also, please be advised that your account security is your own responsibility.

[storm frigate]

ok i understood but how im not recieving code in gmail? gmail is okay coz im getting all mails except from pubg email code

[cyan citrus]

There is a daily limit to receive the verification codes, @storm frigate. Try to put an old code or try again tomorrow. If the issue is persistent, reach out to the customer service in-game for further assistance.

[storm frigate]

im trying from 1 weeks

[cyan citrus]

Again, not something we can help with.

[misty zenith]

helo my name is

๛ＨＬＷＮＹ〆

the game has been banned withowt warming cause and hahave not violated the terms and conditions of the game. and i hope that my account will returend and solve the problem

This is my account ID51257786508

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty zenith.

[storm frigate]

and another problem facing in my id .. i cant unlink facebook account it repeatly shows failed to unlink after 3 4 days of unlinking facebook @cyan citrus

[cyan citrus]

For that, please do a routine repair of the game login menu and attempt to remove your account again, @storm frigate.

[storm frigate]

while doing that should i need to turn off network connections?

[cyan citrus]

No, that should not be necessary, @storm frigate.

[storm frigate]

okay I will try this. THANK YOU. @cyan citrus

[cyan citrus]

You're welcome!

[civic loom]

Hey

Any one is here?

Quendi !

@cyan citrus bro Iv been banned 10 years with no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic loom.

[jovial ocean]

How I open my acc that has been hacked and the hacker has open it in Dual space and my acc has been banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jovial ocean.

[vague flame]

Idk why but i send a verification code to login bcuz my account is “suspicious” i get the code i type it and it says failed what should i do

[mellow sorrel]

I paid 312 TL but it didn't come to my account

[hazy trout]

i need pubg mobil suppot

[cyan citrus]

Which login method are you using?

[cyan citrus]

From where did you make the purchase?

[cyan citrus]

Hello! How can we help you?

[mellow sorrel]

I made a purchase over the phone from PayPal.

[vague flame]

3rd link for email

[cyan citrus]

Through in-game or a website?

[cyan citrus]

Please try to change your password instead.

[mellow sorrel]

website

[cyan citrus]

Which website, @mellow sorrel?

[mellow sorrel]

I don't know exactly but it came to my paycell account

[mellow sorrel]

i will try to learn

[vague flame]

I already changed my password but it says suspicious activity contact customer support

[cyan citrus]

Are you sure that you have used the verification code within the given time, @vague flame? You may try again with a new code.

[vague flame]

Yeah i sent 3 checked all and now im day limited and it says to use the ones ive been given

[cyan citrus]

Got it! For some cases, it may take some time for the purchased items to be delivered to your account. If you do not receive it in a reasonable time span, that is 12-24 hours, please reach out to the customer service in-game for further assistance.

[cyan citrus]

Try to do a routine repair of the game and restart your device one time. Otherwise, you may need to try again tomorrow or reach out to the customer service in-game for further assistance.

[weary summit]

You may be getting an error because you tried too many times. Request a code again after a certain time has passed.

[hazy trout]

I haven't accessed the account from 20 days ago and I was surprised that my account was banned because of the band Amendment to the game code I am a streamer and I stream on tiktok, and I got ban without any reason, maybe some people jealousy issue or what I don't know, because there is many people who report my account without any reason, and I need your help in this situation, and I got all the streaming hours recorded

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hazy trout.

[sullen bane]

Hello, my account has been blocked, and I haven't made any violations, Please check my account, I'm sure I didn't add to the game files, or System manipulation, or any way to cheat, Please check my Account, Account ID is (5379803299) Account name is (اشŪلگ)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sullen bane.

[storm flume]

Please do not use languages other than English, @surreal current. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[surreal current]

Tell me please. is it possible to play PUBGM with a gamepad? Is it possible to get banned for this?

[cyan citrus]

Are you asking about a controller, @surreal current?

[surreal current]

yes

[surreal current]

dualshock 4

[cyan citrus]

No, using any peripheral devices to play PUBG MOBILE without an official emulator is not allowed, @surreal current.

[surreal current]

official emulator??

[cyan citrus]

You can play the game on PC by using the GameLoop emulator but I'm not sure if controllers are supported or not, @surreal current.

[surreal current]

that is, I can run the game for example in bluestacks 4/5(android emulator), connect the controller and play? right?

[cyan citrus]

Only GameLoop emulator is recommended, @surreal current.

[surreal current]

ok, gameloop, after that i can play with controller?

[cyan citrus]

For further assistance with GameLoop, please visit their website or the Discord server: https://www.gameloop.com/, @surreal current.

[surreal current]

@weary summit I know, but I heard that there are applications available, there are ready-made presets of these buttons for control

[weary summit]

Not recommended as it is not officially supported by the game.

[surreal current]

I propose to sum up. if you use an emulator (gameloop) for PUBGM and a controller (relatively speaking, I will set up the buttons myself), is that possible?

@cyan citrus @weary summit sorry?

[cyan citrus]

Here, @surreal current.

[surreal current]

I need help not on the emulator, I understand I want to, is it really possible to use a controller for PUBGM or not?

[celest shadow]

GameLoop is meant for PC, therefore mouse and keyboard. Controllers are not allowed.

[surreal current]

ok. thx

[cursive pulsar]

is there any list of mobile phones that can support 90 >= FPS?

on pubg

[green agate]

No, there is a list of unsupported ones in the pins of this channel though.

[exotic phoenix]

Still not fixed 😞
574011063
Wi-Fi
Nepal

[celest shadow]

Is there an issue with the achievement?

[exotic phoenix]

Yes it's not completing

Jinxed 2

But i have completed Jinxed 4

Not fixed since s12 i think

[celest shadow]

I completed this achievement a few days ago, so I can guarantee that you can complete the achievement just fine.

Please note the difference in the rarity of the item (Legendary/Mythic).

The streak will reset if you obtain a Legendary item.

[waxen crystal]

It dont let me go in metro what is it help

[storm flume]

Please refer to this channel's pinned messages for further information, @waxen crystal:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[exotic phoenix]

I know i have contacted in game support but it is still not working , they asked me to provide a video i gave them but they only fixed my frame lost i lost my arcane frame which was permanent they did fixed and returned me my arcane frame but they didn't fixed this achievement glitch.

[night cloak]

Does wearing AirPods make ur mic better

[celest shadow]

You can check your current streak at the bottom of the Jinxed achievement. Please remember that it will reset if you obtain a Legendary item.

[celest shadow]

Feel free to ask other players in #pubg-mobile.

[night cloak]

this is support though

[celest shadow]

We provide community support for PUBG MOBILE. You might have a better chance at getting an answer from players who own and use AirPods to play the game in #pubg-mobile.

[night cloak]

aha ty

[exotic phoenix]

I know that I'm saving crates
And i have already completed Jinxed 4 but jinxed 2 is glitched
you can't complete jinxed 4 without completing jinxed 1,2,3 even opening more crates will not work

[celest shadow]

Actually, you can complete Jinxed III and IV first because the odds of obtaining a Legendary item is higher than a Mythic item. You need to remember that both Legendary and Mythic are being counted at the same time.

Your highest streak for Legendary is 45.

[exotic phoenix]

Ohh it means i have to stop getting legendary

Thanks ❤️

[celest shadow]

Yes, exactly. That is the achievement.

[neon turret]

hi why my S2 avatar frame is not in my achievements

id in game 545294767

[cyan citrus]

In your achievements or the profile avatar frames, @neon turret?

[neon turret]

avatar framers

[cyan citrus]

Was it available before, @neon turret?

[neon turret]

yes was

💔

[cyan citrus]

When did it get locked, @neon turret?

[neon turret]

i don't remember

because i was not in game