questions

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wraith nova. Remember to read through #faq before asking questions in the support channels.

[wraith nova]

Secondary verification messages do not reach me, and I contacted the technical support service, but no one responded

[junior birch]

Please provide an image of the issue you are facing.

[past mica]

My name is (TD 丨 TIGER) My account has been banned for 10 years due to the large number of false reports on my account, knowing that I did not break the rules of the game and did not use any cheating method and this is my ID (5550507643). I have logs and screenshots while I'm playing Please review my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past mica.

[winged umbra]

Hello. I’ve purchased UC through the UC station but didn’t get the free rewards that come with buying UC. Why’s that?

[storm flume]

Please do not use languages other than English, @teal lynx. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[teal lynx]

Peace be upon you. After I changed the server, it belongs to my account in the PUBG Mobile game. I want to return the server to the European server. Please help and solve the problem. id 51217114459

[frank surge]

Does teaming in solo gets you banned permanently?

[coral pendant]

Will Poco F3 support 90fps in the next update ?

[modest crest]

When tencent will be destroyed we all be back in peace ✌️

[graceful onyx]

Hi I have trouble to enter the royal metro, I did entered yesterday and today I cannot.

[agile nexus]

Hy need help

[stuck grotto]

Is the rank system permanent or not?

[agile nexus]

Login with Facebook and play games but play games ka password b ni lg rha

[storm flume]

Please do not use languages other than English, @agile nexus. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[agile nexus]

Ok

[agile nexus]

Need help

[reef steppe]

Fps

fps

[thick fjord]

90

90fps

90Fps

[storm flume]

Please do not use languages other than English, @thick fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[thick fjord]

Sorry

[karmic jetty]

.

Hello pubg monile I would like to share a problem with the set in Inventory disappeared for unknown reasons and date unknown. The missing set is T-shirt (striped). ID5524133734

[brazen cradle]

@agile nexus , Try and recover your play store password.

[brazen cradle]

Try to repair the game and make sir you download all the resource packs.

[brazen cradle]

The entry is limited to certain number of people at this time.

[brazen cradle]

There is a chance your account will get suspended after being warned.

[gritty radish]

I need help with my pubg mobile account 😔

[brazen cradle]

How may I help you ?

[gritty radish]

Someone linked he's mobile number to my account and can't not longer log in as is asking for a verification code ,I own all social medias in the account and I also can provide payment receipt for ownership prove , can you @noble portal give a hand in what I have to do cause I've contacted game support in game and they haven't answer at all 😔

[brazen cradle]

I understand, Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq for information.

[agile nexus]

I remembere play store password

[floral mountain]

My account has been banned for 10 years due to the large number of false reports on my account, knowing that I did not break the rules of the game and did not use any cheating method and this is my ID (51287440863). Please review my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @floral mountain.

[digital parrot]

انا بس ما عرفت وين اسماء الأجهزة

[storm flume]

Please do not use languages other than English, @digital parrot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[placid oriole]

Dear sir,

My name is Ansser and this is my ID : 5634861733, i request to manually reconsider the action has been taken on my pubg M account, the automated respond is not helping at my case I'm claiming that i got ban for no reason, i  was entering the cheer park to test my controls and resolution then i got ban for 1 day at the same time it transferred to 10 yrs !! , i have never violate any single rule, , please help me to restore my account as soon as possible, im very sure i took the ban unfairly.

sincerely,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid oriole.

Please refer to the private message from @polar marsh for further information, @lost linden.

[sweet idol]

my PUBG mobile account is hacked someone change email and number on my account please help me to recover it

[gritty jungle]

What kind of rooftop should I land in Hospital

I land in a rooftop and I still don't complete this RP mission

[onyx plover]

what does mean ?

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[brazen cradle]

Make sure you have not reached the max TP points for the week.

[brazen cradle]

Was the rating protection triggered ?

[sweet idol]

I won't be able to contact ingame to customer support because I can not login to my account

[maiden walrus]

will i get banned if i purchase uc with play points?

[sweet idol]

@brazen cradle please help me to get my account back there is phone verification on hacked account ...... also someone change email and number .......

[onyx plover]

No no its not possible to open and see details and see this

[high briar]

hello why am I being blocked in the metro royal

please help me solve this problem

[brazen cradle]

Follow what the response says.

[brazen cradle]

It doesn’t let you open and see the match details ?

[onyx plover]

yes

[high briar]

no

[high briar]

who can help unlock me in the metro royal please

[onyx plover]

maybe player banned in this match?

[high briar]

no, I can play on the account myself, but in the metro royal mode I can't unlock who can please

[glass yarrow]

Hello pubg mobile
29.04.2022 At 23:38 My account was banned for 10 years due to data exchange. I have not used any applications or programs that affect the game. i would like to ask you to examine and investigate my account. as a result of the review, you will see how valuable my account is and I believe that the systemic error will be corrected ID 51244580099 thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glass yarrow.

[late socket]

My realme 7 phone, I want to know why it does not support 60 fps, however, realme 6 has a processor that is less than performance that supports 60 fps

[high briar]

who can help me with my problem and who should I contact

help

[hardy creek]

Any information about Sharpshooter achievement being fixed? It has been bugged for a while, wondering if it got fixed or will be fixed any time soon

[cyan citrus]

Can you make a video recording of completing the requirements of the achievement and share it here, @hardy creek?

[onyx plover]

@cyan citrus can you tell me why ?

[sullen topaz]

Hello, someone stole my PUBG Mobile account and linked an internal email to the game. Whenever you enter the game through Twitter, he logs in through the internal mail of the game. How can you help me? @onyx plover

@onyx plover

@cyan citrus

@brazen cradle

[onyx plover]

please contact PUBG customer support in-game for compromised account related issue

[sullen topaz]

Where?

[sullen topaz]

Okay thx

[brazen cradle]

Anything out of the ordinary. During that match.

[onyx plover]

maybe banned for 10 min ?

[hardy creek]

recording gives me lagg but theres a ton of people who can back me up saying its bugged

[sage ether]

I Cant start game
Id5675148698

[full zenith]

Midasbuy sent this code and asked for it is it safe?

Player I'd verification

[winged umbra]

Hello. I’ve purchased UC through the UC station but didn’t get the free rewards that come with buying UC. Why’s that? Any mod that can help solve this? Thanks.

[teal lynx]

help me

[wet cave]

My PUBG MOBILE account was stolen can you help?

[storm flume]

Please contact the customer service for further assistance, @wet cave. Refer to subpoint 5.4 in #faq for further information.

[shy crescent]

Hi!
5215157476
Someone hacked my Twitter account from Saudi Arabia and entered my account in the game. And I am absolutely sure that it was he who violated the terms of the game if there was actually a violation. And I didn't do anything at all. You can see the log. It is unfair to ban my account because I did nothing. I spent money, years and a lot of hard work on my account. Please reconsider my case. Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy crescent.

[wet cave]

Hi!
5705465928
My PUBG MOBILE account was stolen can you help? It's not my bindings. They need to be untied.

[static nimbus]

In the last two or three days, there has been a problem with the game in general? or is it just me?

[junior birch]

We cannot help with account related issues, the better way is to contact the customer service. Please refer to sub-point 5.4 in #faq for further information.

[junior birch]

What is the issue you are facing?

[static nimbus]

Normally, my phone has 8 ram, but for two or three days, it drops from 90 fps to 60 in the arena, I deleted it, I loaded it, and my friends have the same problem.

Normally, my phone has 8 ram, but for two or three days, it drops from 90 fps to 60 in the arena, I deleted it, I loaded it, and my friends have the same problem.

[junior birch]

Did you perform a routine repair from the login menu?

[static nimbus]

Yes but I just refreshed the maps and small resource pack

I renewed

[coral pendant]

Will Poco F3 support 90fps in the next update ?

[junior birch]

Clear game cache and restart your device one time. If the issue is still persistent, please submit a report of the issue through #old in compliance with the channel's pinned instructions.

[junior birch]

Please refer to this message for further information: <#questions message>.

[mental chasm]

Why there is no Matchmaking in Solo TPP for emulator?

[trim lintel]

I want to send photo for customer service through in game customer support, what are the accepted formats, is it png or jpg, or they require different format??

[brazen cradle]

.jpg is acceptable Is guess.

[compact oar]

Emulators have relatively less player base compared to mobile platform. This can result in higher matchmaking time. This is not something we can help with. What I would suggest is to switch to a server with higher player base like Europe or try to play the unranked game mode in the maps.

[trim lintel]

@brazen cradle I sent it as jpeg

@brazen cradle and gif

[carmine spindle]

I need the discord server for pubg in arabic

[vagrant tulip]

Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[toxic owl]

Hello pubg mobile company
My account has been banned for 10 years and I have not violated any of the rules of the game and I am sure of this and I will not waive my account because this is the main account and return to you to review my account manually because I am sure that I violated any rules I hope you review as soon as possible I wait for your response respectfully this is My Account ID ( 5383930191)
Thank you in advance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic owl.

[spare loom]

hi

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @spare loom. Remember to read through #faq before asking questions in the support channels.

[spare loom]

i can use memu play for pubg ?

@compact oar

[cyan citrus]

No. Only GameLoop emulator is recommended to play the game, @spare loom.

[spare loom]

i cant play on it

i need other

[cyan citrus]

As mentioned earlier, only GameLooop emulator is recommended, @spare loom.

[spare loom]

so im died

[sacred charm]

Can I only choose the match rank up to ACE-Conqueror??

[clever nimbus]

I have a Samsung galaxy S22 ULTRA 12GB RAM, Snapdragon 8 Gen 1, 120Hz resfresh rate, and still does not have 90fps. I just submitted the Google form.

[clever nimbus]

I don't know how changing phones affect this, but before 2 months ago I was using Samsung A32 5g, Revvyl 4+ and Samsung J6. Now that I'm using a S22 Ultra with 12GB of RAM I hope to get the 90FPS

[icy dove]

this is my main account, and someone is using it now. I can’t enter the game now due to account hacking

[storm flume]

Please contact the customer service for further assistance, @icy dove. Refer to subpoint 5.4 in #faq for further information.

[knotty otter]

Hello! Is it possible to connect two-factor from a number to an email without logging into the account itself?

[cyan citrus]

As for PUBG MOBILE, @knotty otter?

[knotty otter]

Yes

[cyan citrus]

You can only enable secondary verification after logging into the account through your Basic settings, @knotty otter.

[knotty otter]

Can't you turn it off without logging in?(

[cyan citrus]

No, @knotty otter. You may contact the customer service if you're locked out of your account.

[knotty otter]

My account is not blocked, but hacked. There are all bindings except for the number (which the attackers tied and put a two-factor), but the deadline for resolving the issue through the support of the game is 30 days. During this time, all my bindings will be untied ...

[cyan citrus]

Sadly, it may take some time to process your request as customer support receives an enormous number of requests every day, @knotty otter. Pleas wait patiently until it is done. As we only provide community support through this platform, we unfortunately will not be able to help you regarding this.

[knotty otter]

Omg, this is so bad(
Thanks

[cyan citrus]

You're welcome!

[azure skiff]

@cyan citrus how can I get this title

[storm flume]

Please do not use languages other than English, @quick hazel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[compact oar]

You can find the requirements to become an Investigator in the Security Center.

[mint forge]

My Account was banned for no reason, i was just playing my friends when i sleep at night and login in the next day i was banned, i never used cheats on my Main original account. my question is to pubgm and gameloop it's our money we spent, and we gives time to this game and you banned our account for no reason by your glitches and buggs why don't you close this game if you can't handle this......... This is my PUBG ID. 5578861654 Name SP AHMAD... please unbanned my account i really fair in gaming.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mint forge.

[next tapir]

why does the game not warn that it introduces changes to the roulette conditions? in lamborghini at level 4, 250 coins were given for exchanging skins. Based on this, I began to open this case. but now for level 4 they give 100 coins, what the hell?

[azure skiff]

Ok thanks@compact oar

[full zenith]

Is this safe ????

[covert remnant]

Yes, @full zenith. Make sure you use https://www.pubgmobile.com/pay link the next time.

[full zenith]

but It redirects to the same site..

[covert remnant]

It doesn’t redirect but you can trust the site because of the official domain name.

[next tapir]

???

[covert remnant]

@next tapir Please use #old.

[agile nexus]

Face this problem when i login with Facebook

[gritty jungle]

I haven't

[covert remnant]

Please contact the customer service.

[agile nexus]

How i contact the customer service.

[azure skiff]

This help is the customer service @agile nexus

[agile nexus]

Ok

[lilac socket]

My Account Has Been Stolen And Has Been Linked With Phone Number I Restore The Gmail And Facebook That Can Login To The account But The Hacker Has Active Second Verification How Can I Remove HERE Phone Number From Account

[storm flume]

Please contact the customer service for further assistance, @lilac socket. Refer to subpoint 5.4 in #faq for further information.

[agile nexus]

In last 2 lines pubg say send us screen shot How i send??

[south dew]

That’s my account I spend a lot of money there now some hack my account and take all my information how possible is to get my account back

[static sleet]

Please contact the in-game customer service for further assistance with compromised account issues, @south dew. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[south dew]

How I do that

[static sleet]

Please refer to the instructions on this screenshot.

[slate basin]

Hello, is it possible to remove the ban in the subway piano, because as I understood I got it because of the killing of timers, but it was just entertainment in mode(it was all friends)

[covert remnant]

Please upload the images in photo sharing sites like Imgur and share the links.

[agile nexus]

At Customer service?

[brazen cradle]

If it doesn’t work. Reply to them with Okay and tell them you’ll send them to see if sharing pictures option is available for you.

[brazen cradle]

Yes.

[agile nexus]

Ok

[agile nexus]

I can't find the option where i send the screen shot

Like imgur and share the link at customer service

[covert remnant]

@agile nexus Can you not write messages?

[agile nexus]

What i write msg?

[covert remnant]

I mean, is there an option to write text messages?

[agile nexus]

Pubg say send us screen shot but i can't find the way how i can do

[covert remnant]

Forget about the screenshot. Can you write messages there? Like A B C D?

[agile nexus]

Face this problem when i login with Facebook

[agile nexus]

I type the msg just like in screen shot

[covert remnant]

@agile nexus Can you reply them “wait”?

[agile nexus]

Tell me Soulitaion and any simple way to recover my account plZ

[covert remnant]

Cannot help you if you do not answer my question, sorry.

[agile nexus]

How i reply them.. Wait.. I can't get any msg form them in which i reply them wait

[covert remnant]

@agile nexus You mean there’s no option to write a message, right?

[frank pond]

Pls send pubg global download link

[night cloak]

Hi, I have an unusual question. I recently switched to my alt account I had, and gave the one I used to use to a friend to play on. I purchased the prime plus subscription yesterday, and the subscription became live on my old account, (where my friend plays on). I don't know any way that my card details are logged on an account, so not sure how I can fix this.

[covert remnant]

@frank pond https://www.pubgmobile.com/ just go here and click download.

[agile nexus]

When i tell them my problem i face after login at the end thay says plz send us screen shot problem you face

[covert remnant]

Account sharing is against the game’s terms of service. You risk your account getting suspended for that.

And, subscriptions are based on your Google/Apple account (the one you used to pay). You can manage your subscription by going to your Google settings and can only have one subscription at a time.

[frank pond]

I am an Indian and I do not get this link

[covert remnant]

@agile nexus I understand. But my question is different. Can you write normal messages there now? Not screenshots.

[pale locust]

@celest shadow bro

[covert remnant]

@frank pond Please download BATTLEGROUNDS MOBILE INDIA from AppStore/PlayStore.

[pale locust]

@frank pond You wanna play Global from India?

[frank pond]

Yas brother

[agile nexus]

Plz leave i tell you my problem i face so plz you tell me what msg i send at customer service? In which i find the Soulitaion

[covert remnant]

@agile nexus Send “wait”

[agile nexus]

What do you mean by normal msg

[covert remnant]

Send “wait” and take a screenshot and share here.

[pale locust]

@frank pond If you really wanna play Global please download apk from official website.

[agile nexus]

Plz i can't play the game on my account since 10 days

[covert remnant]

Please do as I said, otherwise I cannot help.

[pale locust]

@frank pond please go to official website and download it.
Then Install it.
Here is the link of PUBG Mobile website: www.pubgmobile.com

[agile nexus]

Ok Still waiting

[pale locust]

www.pubgmobile.com

[covert remnant]

@agile nexus I mean write them “wait”.

@pale locust Sweetie, they cannot open the link. It is blocked.

[frank pond]

@pale locust thank you brother

[pale locust]

Blocked?

[covert remnant]

Yes. PUBG MOBILE is not available in India.

[pale locust]

@frank pond please remember to you are using VPN.

[pale locust]

Yeah 😦

[agile nexus]

Can't send

[pale locust]

Please select option first.

[covert remnant]

I mean, can you write here? After this message?

[frank pond]

@covert remnant I know that

[pale locust]

@agile nexus Go by Option first.

@frank pond have you got it?

[frank pond]

Yes

[vocal basin]

Please repost him
Id: 5186364287

[frank pond]

@pale locust downloading

[pale locust]

Wait until download.@frank pond

[frank pond]

@pale locust wokey bro

[pale locust]

Okay

[agile nexus]

After the msg i have no option to write the '' Wait''

[timber cave]

Hello, my account was banned in the last campaign and I did not cheat. I have contacted you a lot from within the game but to no avail. Please unblock my account as soon as possible because I spent a lot of money on the account and I can't cheat and this is my account ID 5273938259

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timber cave.

[night cloak]

When can i change player in crew challenge @covert remnant

<@&481161015728406538>

[cyan citrus]

The crews will be locked during All-Talent Championship, @night cloak.

[neon edge]

Helo my name is HashoM24 the game has been banned withowt warming cause and I hahave not violated the terms and conditions of the game and I hope that my account will returend and Solve the problem This is my account ID 5132093568

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neon edge.

[night cloak]

@cyan citrus so i have a lot of stuff in metro royale and today i just got back on and tried to play metro and it says i’m under beta testing, how can i fix that? <@&481161015728406538>

[cyan citrus]

The game mode is not available for you anymore, @night cloak. You may contact the customer service in-game for further assistance with this.

[vast kestrel]

Bruh I get ban for doing nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast kestrel.

[ornate grail]

I just changed my region back to egypt but the hashtags are showing different region any help?

@cyan citrus

It takes 1 hour to refresh right?

[cyan citrus]

Please try again after Monday when the rankings will refresh.

What is the issue you are facing when trying to log into the account, @quaint locust? Also, please don't mention your personal information when you send messages in the server.

[ornate grail]

So i won't get any hashtags this monday? @cyan citrus

[cyan citrus]

Not if you are not ranked in top 100, @ornate grail.

[quaint locust]

I had an account linked to my mail account. But I can't login, I don't receive verification code, my account cannot be deleted, right?

I also have proof in my account, I have prime purchase documents in my e-mail address

[ornate grail]

@cyan citrus bro im ranked and i should have gunslinger and close encounter this monday but it shows that im on a different region so am i getting any hashtags this monday or? I'm in top 100 already but it says different region

[cyan citrus]

No, @quaint locust. Your account should not be deleted. If you are unable to receive the verification code, make sure that you enter the correct e-mail address or try to change your password. Also, there is a daily limit to receive the verification codes, so you may need to try again tomorrow. If the issue is persistent, please contact the customer service in-game for further assistance.

[cyan citrus]

Because you have recently changed your region, so you will need to wait until you will be ranked again, @ornate grail.

[quaint locust]

I have sent many emails but no response

[ornate grail]

How long does it take?

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day. Please wait patiently until they get back to you.

[quaint locust]

I've been working for 2 years

I can take ss for you if u want

[cyan citrus]

As mentioned earlier, you may try again after Monday when the rankings will refresh.

[cyan citrus]

Unfortunately, this is not something we can help with through the community.

[quaint locust]

There is no email and password I haven't tried

who can help me please ı want my acc

[ornate grail]

Okay thanks

[cyan citrus]

Only the customer service can help you with your issue.

[cyan citrus]

You're welcome!

[quaint locust]

Can ı take the mail

Customer service

Maybe customer services mail was changed

[cyan citrus]

Here: [e-mail]. However, we will recommend you to contact the customer service only through inside the game, @quaint locust.

[quaint locust]

it doesn't do anything in the game it doesn't help to solve any problem

like a voice response system

[strange escarp]

I'm entering the game with my twitter account, but because my account was taken over by someone else, I added a phone number and I want a verification code, I need help

[cyan citrus]

Please contact the customer service in-game for further assistance with this, @strange escarp.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative.

[strange escarp]

where will i pass

[cyan citrus]

What do you mean, @strange escarp?

[strange escarp]

I created a ticket but no response

[cyan citrus]

It may take some time to process your request due to enormous number of requests every day, @strange escarp. Please wait patiently.

[strange escarp]

Thanks

[cyan citrus]

You're welcome!

[hidden oxide]

hello. got an undeserved ban and it is not clear why. I'm a former pro scene player, I'm known by many official Russian pubg streamers. How can I contact support and discuss my issue?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden oxide.

[vocal basin]

Please report him .. because he follow enemy

Id : 5186364287

[raw crest]

Any one slove my problem i have mi10t device when i play the classic map and close to the enmy my game is lagging and i can't play this i got in new update.

[orchid stone]

Is the server that I am connected to affects the matchmaking process ?

[cyan citrus]

Do you mean teaming up with opponents?

[vocal basin]

Yes

And his id : 5186364287

[cyan citrus]

For how long have you been facing this issue?

[vocal basin]

In live tik tok

[cyan citrus]

Yes, some servers have less player activity compared to others.

[cyan citrus]

Please report such inequitable behavior directly through in-game report feature or the customer service.

[orchid stone]

ok ... i gonna give it a try

[mossy lodge]

i need help please some one can help me i need help please : Hacking my account via phone number My account and the game PUBG MOBILE have been logged in and my account has been linked in PUBG Phone The phone I want to cancel the internal link between my account is special because the hacker logs in with the phone number that was put on my account The hacker activated the secondary verification feature and linked his phone number. Please help me so that I can recover my account. I have all the proofs and payment receipts.

[storm flume]

Please contact the customer service for further assistance, @mossy lodge. Refer to subpoint 5.4 in #faq for further information.

[hoary marlin]

My account got banned for 10 years by the and i didn't use any hacks and i have gameloop version 4.1.97.90 this accont i buy it from some one

I want my ID and rank back because I didn’t do any violation please help me

Thank you, my regards

Id: 5355730893

Name : ST | SāYö

Device : PC/using gameloop

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary marlin.

[rugged dune]

there’s a goofball harassing me from dm here

just to let u kno

[crystal quail]

Need some help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @crystal quail. Remember to read through #faq before asking questions in the support channels.

[crystal quail]

Need costumer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @crystal quail.

[feral adder]

Hello to the respected team of PUBG MOBILE, i download the latest version of PUBG MOBILE for Huawei AppGallery is this market trusted for PUBG, and after installing the game i can't connect to customer servers for inside the game should i reinstall the game from google (play store)

[raw crest]

@cyan citrus recently in new update before game is fine

[night cloak]

I would try reinstalling through the play store since it's the official method

[scarlet lagoon]

Hello, my account was banned in the game for 10 years (3650) days, until the year 2031, my account was banned for this period and I did not make a mistake, and I did not use any third-party software, or any immoral matter within the game, and I was banned for By mistake and I hope my account is working again.

My name: AZIZ
ID: 5153126585
Device Type: iPhone 12 Pro Max
Network type: cellular data

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scarlet lagoon.

[tardy oriole]

i have one question in crew challenge we are in semifinal which is today will start in the details say you only play 3 games and about time 19:00 - 22:00 but it will be 4 games like this 19:00-20:00-21:00-22:00

@green agate

@ocean bane

[near warren]

@cyan citrus

@green agate

[brittle charm]

Can you help me ? i want to check if my account can be back from ban because i was banned unfair

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brittle charm.

[wheat flower]

اود تغير الربط الداخلي الخاص بي لكن لقد نسيته منذ فترة حوالي عام كامل ولم أستطيع تذكره او استرجاعة انا مستوفي لشروط تغير البريد الالكتروني فقط الشرط الثالث انا اسجل الدخول بالبريد الالكتروني لم اقدر مع انني اؤكد لكم انني استطيع الدخول بكل الروابط ماعادا الرابط الداخلي الذي لم استطع الدخول به منذ عام تقريبا لذا ارجو منكم حل مشكلتي ولكم فائق الاحترام و التقدير

[storm flume]

Please do not use languages other than English, @wheat flower. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sudden prawn]

Login issue in ios on Wi-Fi

[dry blaze]

Help me pls

Hello, I can't pay for purchases, because Google Play services are not available on my Huawei phone, I tried to log into my account through the Gspace emulator in order to pay for the pass, but my account was blocked. What should I do in this case? If the game does not allow you to buy anything due to the fact that there are no Google services

[tight cedar]

I will not play pubg anymore because i have many achievements in my account and you have banned my account for without any reason.I want my pubg account unban.....otherwise i will not play pubg anymore..... I have nice outfits in my account....I did nothing wrong. Please give me back my account😭

Version - vietnam
Account name - 'GG一NOOB
Account id - 51506828607

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight cedar.

[autumn pumice]

Good night! How do i get the spanish voice packs?

[opal sorrel]

Please do next supercar collaboration wit RIMAC for Dacia and Coupe RB @PubgMobile @PUBG MOBILE

[night cloak]

Hello guys

I have an issue

[smoky rampart]

I want to link my new twitter account, but I can’t link it because I don’t have my old phone, I was wondering if u can unlink the old twitter so I can link it to my new one

[night cloak]

Hello

I have a pubg issue atm where when I post on my moments it says operation muted

[lilac escarp]

@covert remnant dear mod, i accidently change my country plz help to back to my country again

[wide hollow]

What's the server tick rate?

[brazen cradle]

Yes, try re installing the game from google playstore.

[brazen cradle]

Which region are you trying to login from ?

[brazen cradle]

Kindly post in #old. Thank you for your feed back.

[brazen cradle]

Hello, How can I help you ?

[brazen cradle]

Yes. You can unlink the old twitter acc. Just login and click on the unlink option.

[smoky rampart]

It got deleted

[brazen cradle]

The account is deleted ?

[night cloak]

The problem solved itself it said operation muted when I posted on my moments 10 min latr it's back to normal I wonder why but ty

[brazen cradle]

I understand. You can contact in game customer support. Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[night cloak]

If I have any issues I will report to u guys

[brazen cradle]

Could’ve been a temporary issue that got resolved by it self.

[brazen cradle]

Please do. Thank you.

[brazen cradle]

Unfortunately. You’ll have to wait for the cool down period.

[smoky rampart]

Yes the old twitter i had got deleted

[south kiln]

Hi

[neat remnant]

Is using Gfx tool allowed?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @neat remnant.

[neat remnant]

Ok

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @south kiln. Remember to read through #faq before asking questions in the support channels.

[south kiln]

My Facebook account was closed during the recent account closing campaign, and it is the only way to link my account to the game

@brazen cradle My Facebook account was closed during the recent account closing campaign, and it is the only way to link my account to the game

[covert remnant]

Account closing campaign?

[brazen cradle]

What is an account closing campaign ?

[south kiln]

I don't know, but my Facebook account has been closed and I don't have any way to access my account in the game

[south kiln]

I don't know, but my Facebook account has been closed and I don't have any way to access my account in the game

[feral forge]

GameLoop is the only emulator we recommend, you cannot run PUBG MOBILE on other third-party emulators. Otherwise, you risk an account suspension.

Also, you may purchase UC through in-game or via midasbuy (https://pubgmobile.com/pay), these are the only authorized methods.

[dark sun]

@fluid ore

Bro ...

[brazen cradle]

Can you try and recover the account ?

[brazen cradle]

Please state your issue

[south kiln]

I tried to contact them but to no avail, they told me that my account has been closed without giving any reason

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[rancid elbow]

Support

[static sleet]

Please use this channel for your PUBG MOBILE questions, @crystal wave.

[static sleet]

How can I help you?

[crystal wave]

▫️ Device iPhone X
▫️ Network IRAQ
▫️ Country Facebok
▫️ Screenshot/Video
@static sleet

Hello, my account was banned in the game for 10 years (3650) days, until the year 2031, my account was banned for this period and I did not make a mistake, and I did not use any third-party software, or any immoral matter within the game, and I was banned for By mistake and I hope my account is working again.

My name: iUpL A W A
ID: 5162616918
Device Type: iPhone X
Network type: cellular data
@static sleet @covert remnant @lime juniper

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal wave.

[gritty radish]

Customer support in game have reply this. Hello Soldier,

Thank you for contacting us!

We understand your concern regarding the account hack.

We have reviewed your previous interactions with us and observed that you have already raised a ticket for this issue, and we have addressed it.

If you've any feedback or concerns, please contact us back for assistance.

Thanks for your support!

Best regards,

Hilbert R.
PUBGM Customer Support.

Anyone know exactly in other words what means @brazen cradle

[brazen cradle]

it means that they have replied to you regarding the issue you already posted

[blazing badger]

Hello, I was playing Metro royals just now but it kicked me out after the match finished. It stated the mode is still in beta testing and and I have not been invited. I was just playing though and there was one more week. What happened? I already tried in-game support and of course that not is no help

[near warren]

My PUBG Account Was Unjustly Banned

*Dear PUBG developer team, my active PUBG account is unfair

banned on the ground. I did not use any cheats in the game and
any illegal activity that could result in removal
.I was not found. I don't think I have behaved inappropriately. My account
I would like to request a proof of why you closed it.
I request my account to be reopened as soon as possible. Good I wish you work.*

.My Account Information

Account ID:5251106141

Username:silverJAGUAR

My Level: 69

[polar marsh]

Please refer to the private message from @polar marsh for further information, @near warren.

[blazing badger]

Metro royals issues

[sweet merlin]

car boom on the stones and i got -10 merit.. top logic muahahahhahaha

[brazen cradle]

Thank you for your feedback. Next time don't boom on the stone may be.

[obsidian path]

Hello , my Realme GT 2 does not support 90 fps even it has 888 processor,what can I do to get 90 fps

[brazen cradle]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6

[obsidian path]

I have submitted my response

[sweet merlin]

@brazen cradlethe point is that it was not done on purpose and i take -10 xD

[brazen cradle]

Hopefully. It'll be reviewed and they will do the needful.

[brazen cradle]

Oh, I understand.

[outer summit]

Hi i need some help with my account

[brazen cradle]

How can we help you ?

[outer summit]

Wtf is this

Ya i want log out the Facebook instead to use my Twitter

Like instead of login with Facebook i want to use Twitter but the problem is i already have account on my Twitter

[brazen cradle]

Simple, login with fb, link twitter. logout. login wth twitter credentials.

[brazen cradle]

create a new twitter, link with the account.

[outer summit]

Ya I would do that but it doesn't login

[brazen cradle]

cant login with fb ?

[outer summit]

Look

U see

So

[brazen cradle]

Try to recover your FB and use the same to login to your account.

[outer summit]

I did

Nothing happened

[brazen cradle]

Contact ingame support regarding this issue,

[rancid elbow]

@brazen cradle bro check inbox

🥲

Dear Sir/Madam,
My account which is 5637264996 was banned today on the reason of Violation of User Agreement. I don't think it is fair for me to be banned due to a reason that is not in my control so I hope you will double check this and reverse the decision you have taken as soon as possible as it would be highly appreciated . I have not done any type of conduct that would hurt the players or the game in anyway. I hope you will take a favorable and fair decision in regards to this issue and I'm using Tencent official Emulator from gameloop official site and i have attached screenshots and my live stream links too check my Facebook Page and Youtube Channels for more information's
PUBG ID : 5637264996
PUBG NAME : T多๛NickSLツ

Thank you,
Best Regards,

@brazen cradle

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid elbow.

[iron fern]

Unfair 10 years ban 7 days ago and still hasn't been unlocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron fern.

[trim lintel]

Customer service asking me for the first purchase receipt, but they say that it’s wrong, I’m sure it’s the first and oldest receipt, and I got it from App Store purchases, any advice ??

[jovial sigil]

@polar marsh I am not receiving confirmation SMS

@PUBG MOBILE I am not receiving confirmation SMS

[hexed obsidian]

Hello 👋

[compact oar]

Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[hexed obsidian]

The Account has been temporarily frozan due to emolater decected to your emolater.please update your emulator to the last version.

[smoky skiff]

#bring old erangel

[hexed obsidian]

Character I'd:51378746956
Please unban my account
No reason enough 😭 😭 😭

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hexed obsidian.

[compact oar]

You may provide your suggestions in #old

[fallen grotto]

Metro royale mode not opening. Just says The feature is still under beta testing, and you have not been invited to try it out.

[compact oar]

Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate. You can look forward to the next chapter.

[fallen grotto]

I was just playing a few hours ago though

[static sleet]

Moderators in this server are unable to assist in any way with account-related issues, @fallen grotto. Feel free to contact the in-game customer service should you require further assistance in this regard.

[shy token]

Good day PUBG!
In July 2021, my account (id 5549816126) was hacked by a scammer who went to it and started playing with cheats, after I was banned for 10 years...I am very disappointed that my account was blocked for nothing..To account a lot of effort and money has been invested, I still dream that you unlock it ... I beg you, please, I'm ready to play and promote my account further, I hope that you will help me and unlock my account ..
ID 5549816126

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy token.

[sweet idol]

my account is hacked someone change email and number please help me

[cyan citrus]

Please contact customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @sweet idol.

[sweet idol]

my social media account is not hacked my pubg account is hacked someone change email and number on it........ and also tried customer service in game but there is no such option to recover

[cyan citrus]

You will need to select the available options accordingly and record your issue through AI to connect with a customer service representative, @sweet idol. Unfortunately, this is not something we can help with through the community.

[sweet idol]

there is no such option and Ai also close the chat without solving the problem ....... there should be any person to solve it not the bot

every platform had their customer service to solve issues of user

[cyan citrus]

Again, not something we can help with through the community, @sweet idol. You should not skip the available options or the conversation will end up being closed.

[stray oyster]

Hello my id has been hacked I spend a lot of money on it can I know I have done a claim file and it is processing how my CV time I will it take and can u directly help me <@&481161015728406538>

[sweet idol]

but there is no such option would do you like to see recording if I record everything I do with the Ai chat?

[cyan citrus]

I have already answered you in #pubg-mobile, @stray oyster. Please do not mention the moderator role except for server related emergencies and you have already been informed about this before.

[stray oyster]

This is an emergency they told me to contact in discord

[cyan citrus]

You may use this video as reference, @sweet idol.

[stray oyster]

I contacted it I’t didn’t help me they did reply but with stating that u should go to discord to further explain this isssue as we can not help here

[cyan citrus]

We will not be able to help you with this in any way, @stray oyster. The only option you have is to contact the customer service. We are not affiliated with the customer service.

[stray oyster]

They told me to contact at discord in server

WhT u mean?

[cyan citrus]

Would you share a screenshot of that, @stray oyster?

[stray oyster]

Wait lemme take the ss from ingame

The chat got vanished

New chat has been stated

I would have shared it

[sweet idol]

but in this video you select that you can still login but in my case can't login because there is phone two factor verification is activated on the hacked account

[cyan citrus]

There is nothing we can do to help you with this, neither we are capable of helping you with issues related to accounts, @stray oyster. We only provide community support through this platform and there is nothing we can do regarding this. Your only option is to seek help from the customer service.

[stray oyster]

Ok

[cyan citrus]

You may try different options and explain them the situation afterwards. If you don't have access to your account, they may redirect you to the customer service of your social media account.

[sweet idol]

the just close the chat I tried it for many times with different option

[cyan citrus]

Again, not something we can help with, @sweet idol. Only customer service can help you.

[sweet idol]

than why there is support option in discord just remove it from discord if you can't help... means the users who spent lots of money on the account is helpless if his/her account got hacked thats great

you should talk to the pubg mobile team they can help

[smoky skiff]

Its ok to bring new updates but that doesn't mean they remove a whole freaking map on which we played for years we can play erangel 2 and 1 simultaneously. I think pubg should think on it before modifying any other map

[celest shadow]

The purpose of this server is to provide a friendly environment for you to have conversations with other players, team up with friends, provide feedback and bug reports, get community support, participate in events, stay up-to-date on news, and so much more.

For account-related issues, please contact the in-game customer service for further assistance as the moderators of this Discord server are not affiliated with the customer service. Thank you for understanding.

[celest shadow]

Feel free to provide your feedback in #old.

[true olive]

My friend got banned even he didn’t use hacks, how to fix this please?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @true olive.

[sweet idol]

but in-game also there is no such solution what should I do this is not the way pubg mobile is entertaining their users

I can provide you video step by step there is no such option to recover my account in-game\

you can try to talk with official because this official discord server and you are connected with theme

[celest shadow]

We are unfortunately unable to assist you any further in this regard. Please explain your issue to the customer service in detail and wait patiently for a response.

[sweet idol]

wait I give you the video of in-game help customer service

[sweet idol]

now please tell me what should I do?

[cyan citrus]

You should select ''Yes, I still can log in to the game'' or the conversation will end up being closed, @sweet idol.

[sweet idol]

wait

[gentle ether]

Please unban my account
No reason enough, reason says modification game code. My first ban ever and mythic fashion account
Hello, my account was banned in the game for 10 years (3650) days, until the year 2032, my account was banned for this period and I did not make a mistake, and I did not use any third-party software, or any immoral matter within the game, I got ban in plane lobby I was banned By mistake and I hope my account get back working again.

Level: 78
My name: ĮTerrorĮ
ID: 5171342234
Device Type: Asus
Network type: Home network

Please do review my case. Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gentle ether.

[slate basin]

Hello, I was banned in the subway piano for killing timers, but we had it all planned and no one carried unnecessarily

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slate basin.

[full zenith]

Can I permanent delete a banned account permanently so that I can free my linked mobile number ,email

[jovial lava]

Why has my chat icon disappeared
I can not chat to anyone during a game
I can only receive messages...
Please tell me what to do.

[shell musk]

I can't see my plan and RP even I can't see any plan of any one? I repaired game already

[jovial lava]

@static sleet can you help?

Any mods?

Please help

[heavy adder]

Hello any mods here for support>?

[celest shadow]

No, you cannot.

[celest shadow]

Please provide a screenshot of your issue.

[celest shadow]

What "plan" are you referring to? Do you have a screenshot?

[celest shadow]

How can we be of assistance?

[unique hare]

Hi guys, need help? Has anyone come across this problem and have a solution? I can not change the region, tell me how and what can I do!?!?

[shell musk]

Sorry I meant plane that was typo mistake

[compact oar]

Accounts in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR). Please contact customer service in-game.

[shell musk]

This is my plane but I can't see skin neither my name , and its happening everything, even if it's some one els

[unique hare]

Okey

[heavy adder]

My ID got banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy adder.

[celest shadow]

Please ensure that you have these options enabled.

[shell musk]

As I told earlier, It's enabled and game been repaired also I can't see others people aswell so it's not just mine.

[shell musk]

And few of my friends they were complaining they can't see either . So this mean it is some thing wrong in game ?

[celest shadow]

Can you please enter a Classic mode match and screen record it?

[shell musk]

I will share in a minute

@celest shadow

[celest shadow]

Thank you for the video recording. Can you please reinstall the game and let us know if it fixes it?

[shell musk]

Trust me I did .but I will do again

[celest shadow]

Once you have reinstalled the game, please make sure you download all the required resources.

[shell musk]

Also do you have any info about VIP . I applied for it and how long normally they will take to make decision thank you

[celest shadow]

You will be contacted only if you are selected.

[shell musk]

Yes but how long they can take ??

[night cloak]

Where you have to Apply for VIP??

[celest shadow]

Unfortunately, I do not know.

[shell musk]

Europe

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[stuck eagle]

@celest shadow My account has banned by mistake and i would to undo my luck because it is a mistake not from me. I hope the technical team will help me and check my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck eagle.

[hearty kite]

@celest shadowMy account has banned by mistake and i would to undo my luck because it is a mistake not from me. I hope the technical team will help me and check my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty kite.

[stoic crow]

hello, I haven't logged into the game for a long time (about 5 months), and today, returning to it, I found that my character is not attached to Facebook, there are no friends, no nickname, no items, I would like to restore my old account, please help)))

[storm flume]

Please contact the customer service for further assistance, @stoic crow. Refer to subpoint 5.4 in #faq for further information.

[stoic crow]

Thanks

[snow sequoia]

Hello what can i do when i try changing my email password by entering it wrong 3 times then clicking obtain to obtain a code but i dont get the code, ive tried everything i still cant manage to get it

i do get other emails but just not the recovery code from the game

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[snow sequoia]

Ive tried it after 2-3 days it still didnt work

[novel radish]

Hello Pubg mobile team Please Remove Your copyright strike On my youtube channel Please Sir im poor boy why You gave me Strike i not upload Any hacking Spam videos I only teach how play Pubg mobile Best Movements

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @novel radish. We may otherwise have to mute you.

[strange jackal]

Hello: Is there a solution to the problem of changing the country button? Many players have changed their countries and do not want to return it.

[snow sequoia]

pls help

[night cloak]

Help

Why my account was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[remote moat]

I won the match

How do I get an award?

[storm flume]

Please contact the customer service for further assistance, @strange jackal. Refer to subpoint 5.4 in #faq for further information.

[upper prism]

I got banned 1 year ago for usi g GFX Tool to fix the resolution on my Tab 7 Pluse. Dont you thing 10 years is very harsh punshment for trying to play the game properly

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @upper prism.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper prism.

[celest shadow]

Did you participate in a competition?

[remote moat]

Yes

[celest shadow]

Which one?

[remote moat]

Vikendi duo

[celest shadow]

What is your PUBG MOBILE username and user identification?

[remote moat]

kgz〽️01
ID: 51625047241

[celest shadow]

It does not seem like you were one of the winners of the duo match.

[remote moat]

I won math bro

Give me UC pls

[night cloak]

When they gonna fix 90 fps in iphone 13 pro max💔

[celest shadow]

You did not win the match. Please try again next time.

[rugged dune]

i’m being harassed in dm and i blocked the fool n he made another account

[celest shadow]

Please contact Discord at https://dis.gd/contact for this matter.

[rugged dune]

no it’s a u problem

lmao

moderators here jus lazy i miss arcnyte😔

[storm flume]

Please consider blocking the user or reporting the content to Discord, @rugged dune, as we are unfortunately unable to assist with behavior outside of our Discord server.

[celest shadow]

It is better if you report the account to Discord. Please understand that we do not moderate direct messages anymore.

[night cloak]

?????

[celest shadow]

This channel is reserved for PUBG MOBILE-related questions. Please use #discord instead, @rugged dune.

[celest shadow]

Please feel free to provide your feedback in #old.

[grim eagle]

Hey @celest shadow so I have been buying uc but I dont get anything it says that I have bought uc from unofficial website but the only place I buy uc from is itunes or midasbuy

Is there any solution I want to change my in game name and I have so much on the account

[sand path]

Did you buy the account from someone?

[grim eagle]

No

[night cloak]

@celest shadow is old erangel is coming back?

[grim eagle]

I can do everything in the account just cant buy uc for some reason and when I buy them pubg takes it

[sand path]

Contact customer service in-game, they will explain it to you.

[grim eagle]

Also I have spent so much money in the past I have 48 upgradeable weapon’s

[grim eagle]

Okay thanks

[outer tendon]

I’m having some inventory issues, when I pick up a random gun my inventory sorta breaks. And I can’t pick anything up or equip anything

[vocal pawn]

@celest shadow when some one add files to the game so he can have 120 fps that gets ban

[snow sequoia]

How long do i have to wait for the file claim

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @outer tendon. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

File modification is against PUBG MOBILE's terms of service and can result in an account suspension.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @snow sequoia.

[vocal pawn]

ty

[fossil bridge]

Hi after how many hours can I review again?

[fossil bridge]

Thanks

[junior birch]

You are welcome!

[brisk juniper]

A buddy of mine keeps getting this error message and can’t get into metro. Any suggestions on how to fix this?

[junior birch]

As Metro Royale is still under beta testing, only some players have been invited. You can look forward to the next chapter.

[brisk juniper]

He’s been playing regular metro all season and has not downloaded Beta

He all of a sudden logged in and can’t get into regular metro @junior birch

[rugged dune]

Help, I just got banned and need to get it removed because I wasn't hacking.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rugged dune.

[brisk juniper]

@polar marsh any suggestions on how to fix this issue?

[night cloak]

I keep getting this metro royale message

Saying this game mode is still under beta testing

How do i fix it

The chapter hasn’t ended either it just happened out of no where

[safe vector]

@polar marsh i need some help with account issues if possible

[compact oar]

Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.You can look forward to the next chapter.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @safe vector. Remember to read through #faq before asking questions in the support channels.

[night cloak]

So i need to download beta?

To access metro

[compact oar]

No.

[night cloak]

Then how do I?

[compact oar]

You can look forward to the next chapter or contact customer service in-game for further assistance.

[night cloak]

Ok

Thank you for your help

[safe vector]

@compact oar

Is it possible to get some help for account relatting?

Issues

[unborn gull]

Why is this still a thing this bug is in classic and arena and I sometimes have it with shotguns but mainly with the uzi

[safe vector]

Put your graphics on smoth and its will fix 🙂

[static sleet]

Can you please state your issue?

[unborn gull]

Cant you see my graphics is on smooth

[safe vector]

Can it be praivet

[static sleet]

That's not a problem but you may state it here as well. Generally, for account-related issues users should contact the in-game customer service. Moderators of this server are unable to assist in any way with account-related issues.

[safe vector]

Ye i did but it was bot responed

I waited like a month and still nothing

[snow sequoia]

How long does the file claim take

[static sleet]

Can you please try to contact the customer service one more time, @safe vector?

[safe vector]

Alr i will try thank man, also sorry for annoying you and wasting ur time 🙂

[static sleet]

You are not annoying anybody.

[snow sequoia]

?

[fresh cave]

@static sleet friend, how do i unlock my account in metro royale? I hit a person 4-5 times in a row in the head after which I can’t log in, please help 🥺

[static sleet]

Please contact the in-game customer service for further assistance in this regard. We only offer community support here and are not able to assist in any way with account-related issues.

[fresh cave]

how to contact her, there is only a bot?

[brittle basin]

Is there someone I can talk to bc someone has stolen my artwork/commission for the pugd mobile global design contest?

[fresh cave]

спасибо чепуха е6анaя дoxyя помог пидoрaс

[cyan citrus]

You may submit a report regarding this in #copyright channel, include all the details and wait patiently for a response from the community team.

[noble prawn]

All 3 were reported in game, and PubG sent back a notification saying they couldn't find any signs of it. So here it is foe all to see.
Thanks Tencent and PubG for not trying to cut down in this kind of BS and not give fair gaming across the board. LOVE THAT.

THE | GIRL
ID#: 5154107238
THE | BOY
ID #: 594403211 (bragged about how he used to be partners with Coffee and PubG won't ban him for cheating cause he spends enough money)
E6 Spooky
ID#: 516149481

Yall go look them up, report them, and let Coffee know this chump is throwing his name out there for clout haha

https://youtu.be/zBpzCr826Bk
https://youtu.be/11uAe_sJjrM
https://youtu.be/eKbQemeBpNE

NA server, Android

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @noble prawn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[noble prawn]

@storm flume I did. And they came back as "not cheating" but clearly in the screen recording they were teaming.

[worn knoll]

Good afternoon, for reasons unknown to me, my pubg mobile account was downgraded to bronze 5, please help me with this problem!))

[cyan citrus]

Please share a screenshot of your in-game Basic settings, @worn knoll.

[worn knoll]

Region?

[cyan citrus]

They will be penalized accordingly upon the verification of cheating behavior. You may also report them through the link provided above if you have video evidence.

[cyan citrus]

A screenshot of your in-game Basic settings. Please share it here.

[worn knoll]

Ok

[noble prawn]

@cyan citrus I reported them in game and now with krafton too. The fact that we have to submit to 4 or 5 different links, forms, channels is INSANE! I don't work for pubg, I shouldn't be doing the investigating for cheaters, they should have employees doing this. I play this game for fun, but that's becoming less and less everyday. If people spend enough money, they are allowed to cheat/violate rules.

[jade rune]

Help please
I tried to talk with support but this happen
Full Topic:
My account was banned in 2019-08-04
For no reason but the security say i have modified game code, and iam not
I was playing in pc emulator in this day
The emulator name Prime OS
It's like the original emulator but in this year I don't have good pc to play pubg from the original emulator, but i played for many days
From season 3 to season 8 I play in this emulator
I didn't changed anything in the game to get banned and wasn't got banned, that's only the first time for 10 years directly 🥲
So, my last game I play
I play with team up "alliance" in solo
And i get this ban in the game 😢
Please just reduce the ban, I don't need to unban it, just reduce please
That's much and i don't do anything to get it
Support team can look the account last games i think and device ip and what he use to play, so you can to see if i do something like cheating or changed something
Help me
Anyway, thanks to tencent support ❤️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade rune.

[shut arrow]

I have a question, please
When I enter a solo game and find two people cooperating in it even though it is a solo game and one person must play against one person, is this considered cheating

[worn knoll]

Good afternoon, for reasons unknown to me, my pubg mobile account was downgraded to bronze 5, please help me with this problem!))

Help me please

😓

[noble prawn]

@@polar marsh why is it such a process to report people. Even after showing video proof, giving all the info about the players, and posting it on here I am being asked by krafton to fill our a form and give my login info (not going to happen). I shouldn't have to continue to prove what I have already proved. THIS just shows all the other fair gamers that Pubg is in fact not trying to curve the issue. Bogus "pan ban updates" and all the "we're working really hard at tencent and pubg to make this a fair gaming community..." is just talk. Fix it by banning these players, prove that their money isn't buying your permission. Especially since THE | BOY is claiming to be a partner

[granite kayak]

hello my account was hacked please i need help

[storm flume]

Please contact the customer service for further assistance, @granite kayak. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please do not provide your login information to anyone through private messages or someone claiming to be an official. This is an attempt to scam you out of your account. A customer service representative or an official will never ask you for your login information.

If you have already provided your login information to some unauthorized person, please make sure to change your password and logout from all the devices or contact the customer service of your social media accounts.

[noble prawn]

@cyan citrus I didn't.

@cyan citrus

[cyan citrus]

This user is not part of the server, @noble prawn. Please do not accept unknown friend requests or from malicious accounts.

[noble prawn]

@cyan citrus why do we have to do so much to prove that a player is violating the terms? When will I hear back about this?

[cyan citrus]

As you have recently changed your server, @worn knoll. Your rank will be reset according to your new server.

[cyan citrus]

As in the game?

[worn knoll]

and if I return to the old server, will my rank be returned?

[cyan citrus]

Yes, but you cannot do that until the cool-down time of 60 days is over, @worn knoll.

[worn knoll]

Ok, thanks for your

[cyan citrus]

You're welcome!

[worn knoll]

😁

[night cloak]

U good guys?

Good content

[sand path]

Uhhh @lime juniper

That's - PUBG MOBILE Esports.

[lime juniper]

We are aware and working on it.

[sand path]

looks like fixed

[wicked vessel]

@lime juniper PUBGM Indonesia got hacked aswell

[rose narwhal]

12K people watching it live ☠️

[wary pine]

Hello, I want to know how, so the hack can remain without ban

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @wary pine. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wary pine]

but i’m report

I hope the safety team answer why this player was not banned

[night cloak]

🥸🤓

PUBG channel hack 🫥

[vapid badge]

The channel is fixed and back to normal.

[split hull]

Not sure how to go about it but I’ve got a friend whose account keeps getting logged into through her email relentlessly, she’s tried unlinking the email, but there’s been issues with the verification so she can’t get another verification code until tomorrow is there another way the email can get unlinked

[sand path]

Does she have access to the email?

[split hull]

Yes

[sand path]

Are you talking about Gmail or the basic email login feature?

Which is compromised?

[split hull]

Gmail I believe

[sand path]

She can change password and secure it

Hacker won't be able to login after doing that. If she still has access to it.

[split hull]

Okay my apologies when connecting her email, she connected through email but put a gmail in

She said it made her put a seperate password for pubg

[trim ibex]

My account was banned on 4/10 2022 for a period of 90 days and I did not violate the rules of the game. I think it is a technical error. Please lift the ban or reduce the period. Thank you, PUBG Mobile Support Team, this is my account ID 5392648214

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trim ibex.

[fleet crag]

hello pubg mobile team .My account got a 30 days ban after one of my teammates accidentally got banned for 10 years I do not use any hacker, however, I am sure that none of my team used a hacker.I want my ID and rank back because I didn’t do violation. Thank you, my regards Id:51383344650 ...Device : PC/using gameloop

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet crag.

[flint zephyr]

Hello pg mobile, I can't enter metro royale on of my accounts cause it says that it's under beta testing and I haven't been invite to play it but yet I can still play it on my other account and all my friends can also play it except me, pls I need a solution

[fossil spear]

I have an account pubg but I forgot my Facebook account and I can’t open it new and the account not link whis any thing more

[cyan citrus]

It means that it is not available for one of your accounts. For further assistance with this, you may contact the customer service in-game.

[cyan citrus]

For further assistance with this, you may try to contact the customer service of your social media account: https://www.facebook.com/help. Please be advised that your account security and to safeguard the login information is your own responsibility.

[split hull]

@cyan citrus while you’re here my friend is there anything more that can be said for my issue above?

[flint zephyr]

How do I contact the customer service in-game? @cyan citrus

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @flint zephyr.

[cyan citrus]

Please ask your friend to change the password of the login method and logout from all the devices through the in-game basic settings. If the issue is persistent, please contact the customer service in-game for further assistance.

[split hull]

Okay thank you.

[cyan citrus]

You're welcome!

[fossil spear]

Facebook account has pen band

[burnt plaza]

pro
i banned from no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @burnt plaza.

[cyan citrus]

Please contact customer service of your social media account for further assistance with this: https://www.facebook.com/help.

[high cloud]

my account has been stolen from 24 hour.. i talked to inside game support but until now there is no response .. i sent all the proofs that the account is mine ( old google recipt ) even the list of my devices looged into the game ) every thing they asked me but no response until now .. my game id : 5189794572

[midnight edge]

If ur account got banned and the reasons of it is auto aim but u haven’t used any hacking apps what should I do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight edge.

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day. Please wait patiently until they get back to you.

[high cloud]

how much time does it take ?

[cyan citrus]

We cannot provide a reasonable time span as we are not affiliated with the customer service, @high cloud. Please wait patiently.

[high cloud]

ok thank you

[cyan citrus]

You're welcome!

[low lava]

👋🏻 hi my acount is baned

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @low lava.

[dusty crow]

can't believe people are watching that

[rigid light]

My camera sensi is 120 feels really slow before it was fine it that a glitch or anything can anybody help me with this ?

[desert solstice]

My account has been banned and I did not violate the rules Please help me Account ID : 567157119 Please help me unblock me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert solstice.

[brazen cradle]

There is a new option called Aim Acceleration. Try enabling and disabling that to see if there’s a change.

[pulsar spindle]

In my pubg account region an phone number is not showing what can i do for that

[brazen cradle]

@serene pollen .Selling or buying account is against the Terms of services. It is highly advised not to even share your account details to anybody. Consider this a verbal warning.

[pulsar spindle]

??

Eeply

Reply

[brazen cradle]

Are you from the Europe region ?

[pulsar spindle]

No

Iam from asia

[brazen cradle]

Pakistan ?

[pulsar spindle]

No srilanka

[brazen cradle]

I understand. Could you share a screenshot ?

[pulsar spindle]

Sure

??

[brazen cradle]

While creating the account. What was the region selected or at any point in time did you select Europe ?

[pulsar spindle]

Iam not sure cause its a long time ago

[brazen cradle]

If you happened to select Europe.Changing regions out of Europe at this point Is not possible due to the strict Data protection policies they have. You could contact customer service on the bottom right of you settings page for further assistance on this issue.

[pulsar spindle]

Ok thank u

[brazen cradle]

You are welcome bud

[sturdy shuttle]

Ah

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sturdy shuttle. Remember to read through #faq before asking questions in the support channels.

[tribal lagoon]

A product was purchased by my 8-year-old son and i want my money back when absolutely necessary .. note that the purchases “UC” have never been used

[brazen cradle]

I understand. Please contact the bank regarding this issue. For further information contact the in game customer service.

[tribal lagoon]

The bank told me i have to contact with pubg

The purchase was in 29 may 2022

And the UC have never be used

[brazen cradle]

Alrighty. Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq

[tribal lagoon]

Ok thanks

[brazen cradle]

You are welcome bud.

[steel igloo]

My account was hacked months ago and I sent all my Info to customer support on April 2nd which was my 3rd or 4th time trying to get my account back. They said it will take up to 30 days and it's been 29 days without any updates whatsoever please help

[unborn panther]

When I press the band record, it shows that my account is active and I can play with this. When I try to log in, a band message cleanses me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unborn panther.

[grand oak]

Can someone plz help me in changing my region issue please

[lone edge]

Hi I got two months temperory ban mistakeally now I want to unban my account to parches m 10 royal pass I also request pubg in my contact but they rejected my request I am very disappointed please help
Country Pakistan
Region Asia
Mobile. Realme 8
Network. Zong
I,d. 5979999605

[hushed girder]

@lime juniper Hello I got a strike from Pubg Mobile on these videos actually this video contains my gameplay i.e. during my Conqueror push i met with many hackers these video's doesn't contains any hack please i can send you all proofs by my side . 😭

[livid vault]

My acc was banned one month ago and now the acc is not banned for others but it is banned for me when I log in and I want my acc back can you please help me get it back? User name:- THEKING7S1 . The ID:-51657906433

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid vault.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @hushed girder. We may otherwise have to mute you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone edge.

[feral shard]

hello, developers blocked me in the subway, I helped a friend pass his equipment and then I began to go out to drink. ID 51413872301 name Dobromirov1978

[compact oar]

You mean metro Royal?

[grand oak]

I'm from Pakistan but my region is united States right now
I wants to change it back

[compact oar]

Oh, apologies on the previous answer. You must wait for the cooldown to end.

[grand oak]

Cool down time's not the issue here.
Actually the real issue is when i tries to change my region and i inser the verification code, right after that another error pop's up.
But if i wants to change the region not to Pakistan but any other server it does not even require verification code

[storm flume]

Please contact the customer service for further assistance, @grand oak. Refer to subpoint 5.4 in #faq for further information.

[brazen cradle]

Can you share a screenshot ?

[grand oak]

Yeah i can get it right now.
Just wait for 2 minutes

[full zenith]

I am not getting verification code on my number to change password

[tiny kelp]

hello, I was banned from the metro royal just like that. can you help with this problem?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny kelp.

[compact oar]

If you're not receiving the code on your phone it's most probably you're telecom company issue. Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[full zenith]

It says completed

[grand oak]

Sorry but this time i couldn't receive confirmation code
So i couldn't send you the screenshot of the main issue but i will try again tomorrow and if i receive the verification code then i will snd the main issues screenshot

[brazen cradle]

Unfortunately those issues are best dealt with In game support.

[wanton geode]

It seems that this person is stealing artwork from a famous artist in twitter i hope you'll do something about this

[brazen cradle]

Thank you for letting us know. Could you please write a report in compliance with the community channel and post it there with the same SS. Would greatly appreciate it. Thank you.

[brazen cradle]

Try contacting in game customer service as mentioned before.

[wary estuary]

Hey, I stopped playing PUBGM about 1 year ago and now I started playing again. I remember that I had a companion the Falcon, is that still in the game? I can't find it anywhere.

[little epoch]

Today I had a problem entering the mode (METRO ROYALE). An inscription appears on my screen (this feature is undergoing beta testing in which you are not participating). I started looking for a solution to this problem on the Internet, and I realized it was a ban. But I played honestly, and honestly earned loot for a few weeks. I wanted to ask you to resolve this misunderstanding. Yes, I could play and enjoy the game. My ID: 5241580299

[polar marsh]

Please refer to the private message from @polar marsh for further information, @little epoch.

[wary estuary]

I found the companion page but I don't have my facon anymore do I need to buy it?(I had it when I played activity)

[forest isle]

my account was banned ... and i don't know the reason why ? can any one help me getting my acccount back ??
my id 5465233294

[polar marsh]

Please refer to the private message from @polar marsh for further information, @forest isle.

[brazen cradle]

check if the companion is turned on in settings. i remember seeing an option like that.

[wary estuary]

I turned everything on but still it shows that I don't have the Falcon and need to buy it. I am 100% shure that I had it before

[brazen cradle]

I don’t remember there being any temporary or time limited options for a falcon.

Do you download all the packs ?!

If you have, try and repair the game.

[wary estuary]

Not yet

[wary estuary]

Ok thanks

[wary estuary]

I got it thr first time it got released, I don't remember it exactly but I think you needed to find nests on Vikendi

[steel musk]

Aid moubarak

[brazen cradle]

Yes, I remember that event.

[wooden crypt]

Hi

My account has been hacked and my email link has been hacked and connected by his email any one help me

[wary estuary]

I downloaded everything restarted the game and still the Falcon is locked

[sand path]

Can you share a screenshot?

[wary estuary]

Sure

[sand path]

Post it in #old with your numerical identification and description of the issue if no other method work.

Also try contacting customer service in-game for 'items missing'.

[wary estuary]

I'll do that thanks

[night cloak]

Hey so in statistics , is it now a KD again or is it a KM bc i kow they changed it a while ago to see a KM in big and The KD small underneath so now its only one number again tho what is it KD or KM

[ornate grail]

Can someone seriously help me, i changed my region 2 days ago and it didn't update yet im getting hashtags on my old region and it says im on a different region while i open mine when does it update?

As you can see my region is egypt since almost 2 days ago and it keeps saying different region and giving me hashtags on a different region/country

[sand path]

It is K/M looks like a text mistake.

[night cloak]

Meh ok thx so wining alone would decrease it that explains a lot

[brazen cradle]

The region title would be refreshed on Monday 00:00 UTC. Kindly wait till the refresh date.

[ornate grail]

So it will refresh today for sure right?

[reef talon]

Yesterday I have 500 uc but now 0, who knows why?

[inland breach]

I do have problem in my ipad 9generation the 90 fps is not working properly, please can you fixe the problem as soon as possible, because I can not play game if my player is dead in one shot that not make me happy,I'm new YouTuber I need to record good game , I love pubg mobile, please I need feedback as soon 🔜

[storm flume]

Please contact the customer service for further assistance, @reef talon. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @inland breach. You can also submit a report in #old in compliance with the channel's pinned instructions.

[dark nymph]

my account was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark nymph.

[grizzled garnet]

Plz help to unlink a mobile number.

[prisma hornet]

Hey my account was hacked where can I get support ?

[fallow moss]

my account was banned ... and i don't know the reason why ? can any one help me getting my acccount back ??
my id 5363577921

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow moss.

[storm flume]

Please contact the customer service for further assistance, @prisma hornet. Refer to subpoint 5.4 in #faq for further information.

[grizzled garnet]

Plz help to unlink a mobile number.problem cannot receive a code when i forgot it #questions

[topaz cape]

Hello. in general, I have such an error when trying to enter the Metro Royal mode, despite the fact that yesterday still around 23.00 everything worked without a problem and from the morning I only have a koedy error trying to enter the Metro mode

[proud tangle]

I have the same issue and I don't know why, nobody from pubg has helped me yet and I've tried getting through to there customer service through the game through the web everything

@polar marsh

[feral shard]

Yes

[tough rover]

My region is not showing im from lebanon

Pls can you fix region

[ashen knot]

"You are currently under safety observation and cannot join any teams . Try to invite other players ." Why I get this security notification whenever I try to start the match with my teamates

I repaired my pubg still I get this notification .

I didn't use any kind of cheats or any files either

How can I fix this problem? It's really annoying as I cannot start match with anyone. 🥲🥲

[feral shard]

Hellp me

[compact moth]

My pubg account has been baned is there someone capable to unban. Him?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @compact moth.

[cyan citrus]

You will be under security observation period when there is suspicious activity detected in your account. You can play normally again after it is verified that you are not cheating.

[topaz cape]

I have a question. do the people in the support of this game know how to solve any problems or can they just paste the copied text and close the application? I have written my problem clearly and I get a message in the response that someone just copied and pasted and then closed the application, believing that it solved my problem

[vocal sigil]

Hey my account was banned . i don't know the reason why ? can you help me getting my acccount back ?
My id:5111829246

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal sigil.

[manic marlin]

I was killed by some cheaters in metro and now I can’t get into metro. The msg says beta function invite only. What’s that supposed to me?

[topaz cape]

I hope that someone from here will show a bit normal behavior and I will try to solve my problem instead of pasting another text copied and sent to me in order to pretend that the problem has been solved

[manic marlin]

Anyone here from support?

[tough rover]

Hi i cant change my region my server is asia

[tepid ore]

There is a cooldown before you can change your region again. This are usually 30-60-120-180 days cooldown

[coarse swift]

Hello

Im me accountHello my account has been hacked please help me

Hello my account has been hacked please help me

[storm flume]

Please contact the customer service for further assistance, @coarse swift. Refer to subpoint 5.4 in #faq for further information.

[limpid scarab]

What's wrong with pubg since last week have being experiencing terrible game lag.
This game is so glitched

[scarlet flax]

what info is required for recovering a hacked pubgm account?

only requesting because ive spent over $600 on it.

also the account is global, and it was hacked a long time ago, when the game was still not banned on India, and since i live in India, the in-game support has been ultimately useless for me for recovering the global account

i had taken a break from the game at that time

[cyan citrus]

Lag as in network lag or frame drops? Also, please mention your device.

[scarlet flax]

well i ofc i don't expect any help from this... discord mods? still worth a try lol

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts in any way other than to redirect you to the customer service. You may also refer to #faq sub point 4.10, @scarlet flax.

[scarlet flax]

if you can't help then please dont ping/reply thanks

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[scarlet flax]

guess i just burned $600 😒 ✌️

[cyan citrus]

The game mode is not available for you. For further assistance with this, you may contact the customer service in-game.

[scarlet flax]

and the dude is even trying to sell my account on various websites wth

[cyan citrus]

Please make sure that you have entered the correct phone number or try to change your password. Also, there is a daily limit to receive the verification codes, so you may try again tomorrow. If the issue is persistent, please reach out to the customer service in-game for further assistance.

[cyan citrus]

We unfortunately will not be able to help you any further with this through the community. Also, please be advised that your account security is your own responsibility.

[scarlet flax]

it was linked to my google account, and none has ever accessed my google account before still somehow my pubgm account is just gone

[cyan citrus]

Again, not something we can help with as we only provide community support through this platform.

[scarlet flax]

man

does support even have real humans

[topaz cape]

and then no answer ... This support is nice ... so not very helpful

[cyan citrus]

Yes, but for the customer service, you can only contact them through inside the game.

[scarlet flax]

yea sure like those underpaid teenagers are even gonna really try to even help

i give up imma just forget it

already tried contacting those "humans" on in-game support like 20 times

[cyan citrus]

That is your only option, @scarlet flax. As you have already been answered, please feel free to use #chat channel for general conversations.

[scarlet flax]

if the support doesn't exist, then please do not spread misinformation and hope for people like me, its only a waste of time and money

ok now dont reply to me, bye

how to make this bot stop pinging me lol

[spiral canopy]

hi, my pubgm account was stolen and transferred to another gmail I don't know what to do, can you help? <@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @spiral canopy. Refer to subpoint 5.4 in #faq for further information.

[spiral canopy]

why won't you help me?

[cyan citrus]

We unfortunately will not be able to help you with compromised accounts, @spiral canopy. Please reach out to the customer service of your social media accounts and customer service in-game for further assistance with this.

[spiral canopy]

customer service is not interested in me, I don't know what to do. it's just an automatic message. i can't reach live support@cyan citrus

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @spiral canopy. This is to save extra resources and time due to enormous number of requests every day.

[lethal pivot]

Hi , the ping has been fluctuating recently please I would like to ask to check cuz I checked my WiFi and internet is good please kindly assist with this thanks 🙏🏻

[cyan citrus]

What is the device you are using, @lethal pivot?

[lethal pivot]

iPhone

11

I played a lot of scrims and room match still the same and people complained too

[cyan citrus]

In-game latency mostly depends on your network environment, your internet connection and the server you are playing on, @lethal pivot. Please make sure that you are on a stable internet connection. To start with, please do a Routine Repair of the game from login and reset your device network settings. You can reset your network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and see if it will make any difference.

If the issue is persistent, please contact the customer service in-game for further assistance or submit a report of the issue through #old in compliance with the channel's pinned instructions.

[lethal pivot]

Okay thanks 😉

[cyan citrus]

You're welcome!

[ashen knot]

Why do they even think that I'm cheating? I don't even use any files or any other 3rd applications .what kind of cheating?

[cyan citrus]

We unfortunately will not be able help you any further with this, @ashen knot. For further assistance, you may reach out to the customer service in-game.

[ashen knot]

I gave my account to a friend to help me for rank push as I was busy. he didn't use any kind of cheats.🥲

My account is under security observation because my friend played with my account? Can two person play in one account ?

[cyan citrus]

To start with, sharing accounts or giving access of your account to anyone is against PUBG MOBILE's terms of service, @ashen knot. As mentioned earlier, you may contact the customer service in-game should you require further assistance with this.

[winged umbra]

Hello. I’ve purchased UC through the UC station but didn’t get the free rewards that come with buying UC. Why’s that? Any mod that can help solve this? Thanks.

[hollow idol]

Is the music that comes with the in-game highlight copyrighted? I'm a content creator

[ashen knot]

Is this real krafton?

[cyan citrus]

No, @ashen knot. Please block the user and do not accept friend requests from malicious accounts.

[ashen knot]

Okay thanks

[cyan citrus]

You're welcome!

[night cloak]

@cyan citrus fix the monkey water auto-delete by fardcord bot Dyno in #activities not allowing us to post info about us

[feral shard]

Hellp me @compact oar Moderator

[night cloak]

my accunet ban im no hk

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[compact oar]

Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.You can look forward to the next chapter.

[lost bison]

Help me please😭😭😭

[topaz cape]

<@&481161015728406538> could someone finally kindly help me with my problem or at least give me an answer, am I banned or what?

[mellow perch]

How do people get those investigation private/corporal tags admins?

@lost bison go to bgmi and reduce your skills brooo

[lost bison]

@mellow perch not understood?

[mellow perch]

Did you migrate to BGMI version of the game @lost bison ?

[storm flume]

Please contact the customer service for further assistance, @winged umbra. Refer to subpoint 5.4 in #faq for further information.

[lost bison]

@Aneesh_jojomuller#5163 No, the trick is that my phone crashed and while I was looking for money for a new one, half a year has passed, and when I bought a new one and want to go to the battery, it says such a problem, I never went anywhere to any version

[green agate]

Check the security center inside of the game.

[green agate]

Have you tried reinstalling to get the latest version?

[lost bison]

@green agate so a couple of times, even tried to bring down the version and nothing works😭

[celest shadow]

What is the issue? Can you please provide a screenshot?

[topaz cape]

I have already written twice but well ... I will write a third one if it is to help. I am having trouble getting into Metro mode. yesterday I was still playing without any problems and after the last game, when, unfortunately, I fell together with my squad, I went to sleep. I get up this morning, try to enter the subway because I had a game with them and I get a mistake. and I tried everything I could (i.e. resetting the phone, repairing the game from the login menu, manually deleting files, deleting the entire game) to make the metro to work. I am surprised, however, that when I made the second account, I got the 5th level, the metro mode works magically there. So I don't understand the logic, as a kind of veteran of this mode (I've been playing since season 1) suddenly I can't join a game where I don't use any modified applications or illegal programs and I just can't play metro mode on my account.

[feral shard]

@compact oar thanks for the answer

[iron grotto]

@celest shadow hi i want to ask that is there any solution for Prime plus last time i buy for my account and pubgm taked my money from my bank account but in the game the prime plus didnt get opened in my account

Now i dont want to risk again and have same problem with it

[junior birch]

As Metro Royale is still under beta testing, only some players have been invited. You can look forward to the next chapter.

[topaz cape]

but the problem is that the metro should last another week

and it's weird that my new account can easily enter this mode and my main account can't

[celest shadow]

Prime and Prime Plus is a subscription service that renews every month. You will be automatically charged every month. If your Prime or Prime Plus subscription is not activated, please wait 24-48 hours before contacting the in-game customer service for assistance.

[night cloak]

I don’t know what’s wrong with my mic it works perfectly fine with other apps and calls but in pubg it doesn’t when I say something it echoes sometimes. My teammates can’t hear me sometimes even though I opened the mic.

[clear dune]

where can i download pubg from?

im using a pc

[junior birch]

You can use the GameLoop emulator to play the game on PC: https://www.gameloop.com/, @clear dune.

[wintry fable]

someone stole my accounte how i can take it back

[clear dune]

what account?

[wintry fable]

pubg mobile account

[clear dune]

change passwrd

go to forgot password and reset

[storm flume]

Please contact the customer service for further assistance, @wintry fable. Refer to subpoint 5.4 in #faq for further information.

[wintry fable]

i cant because the thief have password and when i am log in he remove me

[night cloak]

Will we get S4 Face and Hair if we redeem it with the RP Golden Chicken?

[iron grotto]

i did report in the game and i tried to get help but pubg eat my money and didnt give me any respond

[mortal shoal]

@cyan citrus Bro, I just wanted to say that my account is not opening I it was banned but I did not done any thing wrong so I complained about it So they unbanned it now it again not opening

[cyan citrus]

Why is it not opening, @mortal shoal? Can you share a screenshot of the issue you are facing?

[mortal shoal]

I am facing ban isse

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal shoal.

[night cloak]

hey there,my twitter acc got suspended for no reason and my pubg account was linked on it,now i cant login and im missing pmco games,anyone can help from pubg side? cant even login to add another linked account maybe facebook or something

[cyan citrus]

Did you have any other login method that you can use to log into the game, @night cloak?

[night cloak]

as mentioned no
only twitter

[cyan citrus]

In that case, you will need to contact the customer service of your social media account: https://help.twitter.com/. Your other option is to create a new account and continue playing the game.

[night cloak]

My account has been banned and I want my account back.
My account has been banned because of using the VPN program, knowing that I live in the state of Yemen and the official internet operator in the state of Yemen has banned the game in the region, so I had to use the VPN program in order to be able to enter the game and play.
My Name: ســعليگ
My ID: 5618071821
Please look into my problem and solve it.
With sincere regards and appreciation,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

useful lol

[sullen lion]

actually, thats the only thing they can tell...because it is not from theirr side

you must ask twitter because they got u removed and not pubgm...

[sullen lion]

You can go to the registered account in google play and remove payment options or cards you have stored. So it wont automatically detect the money.

[sullen lion]

Or try linking account to twitter or fb and unlink google, wait after 7 days and link with another google account where you did not add any payment option...or cards.

[west tendon]

i saw some players who use 120 fps is it allowed?

[sullen lion]

Get to security center and sign in for investigator role, do daily reviews properly trying to ban cheaters. You get +5 exxp for a review and 15 reviews per day so u get 75 exp per day and as you increase day by day so does your rewards and other stuffs!!

also titles..

[sullen lion]

It might cause u a ban, because u might be using config files and it is not under the laws or regulation of the game..

Emulator players mostly use because of files release during s16

ive seen it too, and ive seen people getting ban warn about that

u can get a iphone 13pro max for unstable 90fps or get a good 90fps device

[west tendon]

i just asked

im using 60

[sullen lion]

U might be in EEA region or U must have changed region previously, either wait for cooldown or if u are in EEA you cant change due to their laws... :(

[sullen lion]

Hahh me too!

[sullen lion]

Ill give u a tip, use 30 fps for lobby and 60 fps for combat, u can reduce battery drain if u stay in lobby for a certain period of time...

it works actualy! try it out

[steel igloo]

Helo, someone got my account I don't know how and the person enabled 2 step verification, so i can't login. I sent a message to customer support and they said it may take up to 30 days and today is 30 days since I got that message. The hacker used up my uc changed my server and everything and I can't login and have missed some interesting events , any help or update?

[sullen lion]

You could ask help from Indian Youtubers who lost and regained account with the help of other hackers... Other than that idk what method can get u...

[sullen lion]

Were u able to login ur account now?

Is the account with u now?

[steel igloo]

No , I can't login

Cuz it sends a verification code to the mobile number the hacker linked

[sullen lion]

do u have login in 2 or three social medias?

if not, then you have to contact the repective social media support and submit proofs like ur number and details so they could verify it was you, and u might get the id or social media account back.

That happens in rare cases..

im sorry for u

though

[flat bobcat]

I quite like the kill replay feature, but don’t understand why so many kills are missed out. Is it a settings issue my side or is it just the way the game works?

[open hinge]

Where is glider in cheer park?

[sullen lion]

the way it works it is like that...

no special setting to modify it, although you can tell that in the feedback section as the idea is good. u can get it over updates if they workoutt

[celest shadow]

It is located at the Ferris Wheel.

[sullen lion]

thanks idk that.

[night cloak]

I don’t know what’s wrong with my mic it works perfectly fine with other apps and calls but in pubg it doesn’t when I say something it echoes sometimes. My teammates can’t hear me sometimes even though I opened the mic.

hello , if a have lost my email linked but i can login to my account how can i remove this email link ?

[sullen lion]

Try repairing the game! or reinstalling...

[sullen lion]

email link or social media gmail?

[night cloak]

no internal email link