questions

[dusky stone]

i am using it

[covert remnant]

Unfortunately, no.

[dusky stone]

im using the same phone

[torn raven]

Bruh

My Ace and clan go Rip

[dusky stone]

go enter my account if you have the power and look at the mobile link its only 2 days old

my other links 1 to 2 years old

[covert remnant]

@dusky stone The game thinks you are not logging in through your phone.

[dusky stone]

i swear i have the same phone for 2 years

[covert remnant]

What did the customer service say?

[dusky stone]

he says i have to log in to the account and file case!

but yesterday i was able to enter

since he enter while i was playing i could not enter again

[covert remnant]

Do you have a screenshot?

[dusky stone]

it says i need the sms code

[lost hill]

I fell twice even though I was inside a blasphemy

[dusky stone]

i dont have sadly but i do have screenshot that he deleted all my friends and deleted my conection

and he changed my flag

[covert remnant]

Please report it in #old.

[covert remnant]

You can take the screenshots by going to the login screen > help > customer service.

[dusky stone]

the reigon that he lives in middel east while my rejoin is asia and the account already located in asia philippines rejion

[lost hill]

Ok

[dusky stone]

i swear i did i gives the prove that i am have the 3 links and names and recipts all i have mistaken is the date of the registration account i forget when it was but i do remmber the year

my problem only all i need to enter my account!

[covert remnant]

@dusky stone Understandable! I just need to see the conversation to see what the customer service thinks/trying to say.

[dusky stone]

i have to send it here?

[covert remnant]

Yes. Make sure to censor private information if there is any.

[dusky stone]

God bless you, all i need that he cant get my account!

[hard marsh]

Hi I Have A problem With Changing the Region On PubG Mobile Can anyone help me

[covert remnant]

@hard marsh What is your current country in-game and what is your original country?

[hard marsh]

My Original country is Algeria buT On Season 15 i Changed it with VPN I switched To Turkish

[covert remnant]

I see. Now what’s the issue?

[hard marsh]

This What I Have Only Change Serveur and Linked The Account

[umbral meteor]

[covert remnant]

When did you change your country?

[hard marsh]

I would like to Turn on To Algeria my real Country

[hard marsh]

S14 or S15 with VPN😓

[covert remnant]

@hard marsh But your account says you never did.

[hard marsh]

Are U check??

This Is The Id

[dusky stone]

@covert remnant Can i send you a private massage?

[covert remnant]

@hard marsh Your account wasn’t Algeria before. It was set to a country in the Europe.

@dusky stone Why?

[dusky stone]

to send the screenshot

[covert remnant]

You can send here.

[dusky stone]

should i send it here

ok

this was yesterday

[covert remnant]

Please censor the private information before sharing.

[dusky stone]

but the reply i cant reach it anymore

sorry i dont know how to do this

[covert remnant]

@dusky stone Can you share a picture of the support’s last message? (Not yours).

[dusky stone]

i can reach the old conversation but it says i have to go to basic and help and support low-left and file case i wanted to this but i cant enter my account anymore

so i start new conversation to try so that i can enter by my links that i had

if you really want prove that its hacked i can screenshot the converstation with the hacker

my case now could i have any change to enter my account by via code, they still ask me sms code

my problem not about my links its all about sms links shile trying to contact support custom there is no option about this case

im trying to fix it before its to late i really do have a life, this effect a lot i could move on and leave it!
but if pubg lock him from entering my account im happy to leave it this way

[hard marsh]

Sir check me this account please Id
『YKZ』MERRY
5491346121

[covert remnant]

@hard marsh No need to check. You cannot change country on this account, unfortunately. Government restrictions.

[dusky stone]

if you really can read arabic, i really dont care if i share this!

[hard marsh]

No Solution 🥺 please Give me any solution I'll try

[dusky stone]

hmmm i cant share my conversation by the hacker

i bug him to leave me alone

[covert remnant]

@dusky stone Oh no I just want to know what the customer service says. Only they can help with account related issues. I can only guide you.

@hard marsh Creating a new account is the only way, unfortunately. Government restrictions are final.

[dusky stone]

i hope pubg help me to lock my account forever so he cant have it me niether if you cant help me

[hard marsh]

WhaT About Using VPN ?? Or They was A possibility To GeT Ban ?

[dusky stone]

ok i will send it later when they reply to my latest massage

[covert remnant]

@hard marsh I unfortunately do not have an answer for VPN. But I can confirm, your account was like this since you created it.

[dusky stone]

may i ask?

[covert remnant]

@dusky stone No worries, take your time.

[hard marsh]

The LasT Question The Problem is On The Second Account 『YKZ』MERRY 5491346121 NoT (NH NooB)

[dusky stone]

he have mobile number link and i do have 3 links on it with 21 days he can unlink all these links?

since i cant enter my account anymore

[covert remnant]

@hard marsh Then you can use the first account which doesn’t have the problem.

@dusky stone They can, yes.

[hard marsh]

The First Is Mine BuT The Second MY GF🙄

[covert remnant]

@hard marsh I’m talking about the one where the problem is.

[hard marsh]

@covert remnant Thi 『YKZ』MERRY

[dusky stone]

Then all i have is your guide, i hope pubg can change links power only by the old links not with the new links! thank you seven at least i have little hope here!

[solid gull]

my account got banned for no reason and i have videos of my games i played plz i need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid gull.

[covert remnant]

@hard marsh Oh my gawd, don’t confuse me with these IGNs. 😅 What I’m talking about is - you cannot change country on the account where the problem is due to government restrictions.

[covert remnant]

No worries, good luck!

[wheat quiver]

This player received a 10 year band because of the same game
5243825802
TiGER.GAMING

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat quiver.

[hard marsh]

Aaahahh Okey i understand now anyway thank you for your help i hope pubg Make a Solution on Future

[distant jackal]

I got a 10 year ban for bugs in the game

5243825802
TiGER.GAMING

@polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant jackal.

[night cloak]

@covert remnant can you send me a private message i need some help

[covert remnant]

@night cloak May I know what is it about?

[night cloak]

send me a message and I'll explain better there

[covert remnant]

Sorry, I need to know the subject.

[night cloak]

it's about an account with explicit in-game content

[brazen cradle]

Like pfp?

[covert remnant]

Oh you need to report them by going to their profile.

Ok

[split grove]

is there any supporter ?

[brazen cradle]

Yes buddy. What can we do for you today ?

[split grove]

Sir check me this account please Id
YZ ⦁ Ameer
5772490385

[brazen cradle]

Please state your issue.

[split grove]

my account got banned for 10 years with no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split grove.

[thorn junco]

5380257099

[inland quarry]

My account has never allowed to play bouns challenge and i can not change country or reigon

[inland quarry]

And i think it is not bugs

[brazen cradle]

Is it because you are banned from participating?

[inland quarry]

No i have never got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inland quarry.

[shadow flare]

my account got banned for 10 years with no reason !! Help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow flare.

[storm flume]

Please do not use languages other than English, @unkempt hare. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unkempt hare.

[night cloak]

Is old era coming back?

[real estuary]

Please review my case of random ban my id : 5103442492

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real estuary.

[velvet cliff]

I got a 10 year ban for bugs in the game

5730868142『L3』Hassan

[polar marsh]

Please refer to the private message from @polar marsh for further information, @velvet cliff.

[junior birch]

No information in this regard, please keep an eye out on #news.

[deft stone]

why i have to watch until my teammates die if i want my achivment kills registered.

[rancid oracle]

ارجو مراجعة قضيتي بان عشوائي
5364645597

[storm flume]

Please do not use languages other than English, @rancid oracle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rancid oracle]

Please review my case that random!

[jade wyvern]

Hello pubg mobile team

This is my third time submitting a ticket, I don't why you guys still don't believe me, I didn't do anything to break the game. I will tell you what happened, I'm a pc player.few days ago I saw some videos about the Vietnam emulator, and I thought about giving it a try. Bcz the global version was very Laggy to me and I couldn't do anything about it. So I installed it and the moment I joined the cheer Park I got banned, I swear to you my dear and who ever is reading my request that I have not done anything against the game rules. I hope you can understand and I hope you can help me, please unbann my account cz i have reasons
First - I have lost alot of money on my account so its not fair to ban me for 10 years just like that
2nd- I am a regular streamer,I make money out of streaming and uploading some good gameplays
This how I make money, I don't have another income as am really on need and you guys are literally breaking me down as I have done nothing wrong but yet I get a 10 years ban, I hope this will be solved, I'm still shocked that I got a 10 years, Idk what will your system detected, but I swear to you, I stream to thousands of people and I have never done anything, so kindly please help me and unbann my account.

This is my is 5432717336

Best regards

Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jade wyvern.

[charred relic]

yes bro same here i never use any hacks in my life and i got banned for 10 years this is so bad i litrally ivested more then $5000 on my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @charred relic.

[onyx plover]

Used the #media for Fan-arts here just support .

[verbal tundra]

I got a 10 year ban for bugs in the game
5745674907

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal tundra.

[dusky stone]

@covert remnant Hello sir

are you still here?

[onyx plover]

@dusky stonehow may I help you ?

[dusky stone]

I tried to enter my account using my ipad still cant access to it

seven already knows my problem

i got hacked 2 days ago

[onyx plover]

@dusky stoneUnfortunately . Why dont you contact pubg customer service in-game for the issue you are facing .They will for sure help you to get rid of it.

[dusky stone]

i have 3 links on my account and he had only phone number

i did

[onyx plover]

You should be contact pubg customer service in-game

[dusky stone]

i was abpe to enter my account yesterday

[ashen shore]

Can I get discord for pmco support?

[dusky stone]

but today i cant seven told me you uave to enter with your device that you were using

[ashen shore]

@onyx plover

[dusky stone]

yes i did contact them, they respone

they told me i need to go to help and support and file case

but my problem i cant enter my account again

[onyx plover]

I know its can possible just in contact pubg customer service in-game

It may take some time to process your report due to enormous number of requests every day, @dusky stone Please wait patiently until it is done.

[thick agate]

Hello, I wanted urgent help because they linked a social network without my authorization, and I haven't been able to play since 04/21/2022, someone else is playing without my authorization

[onyx plover]

Please contact pubg customer service in-game

[thick agate]

I entered but it was not resolved

[onyx plover]

I am really sorry to hear that but its once solution.

[thick agate]

help me please i love this game

[onyx plover]

Unfortunately , its a once solution

[thick agate]

How should I do then?

[thick agate]

I already contacted

[onyx plover]

It may take some time to process your report due to enormous number of requests every day, @thick agate Please wait patiently until it is done.

[thick agate]

Ok but I've been trying since April 21st

[onyx plover]

So do you have all the payment receipt Ex. ( First purchase receipt/ 3month old purchase receipt ) of your account because this are the two main thing which proof pubg that you are the real owner of your account.If you have this then I request you to please contact Pubg customer service in-game for further assistance. I hope its helpfuly.

@dusky stoneThat's work for you too So do you have all the payment receipt Ex. ( First purchase receipt/ 3month old purchase receipt ) of your account because this are the two main thing which proof pubg that you are the real owner of your account.If you have this then I request you to please contact Pubg customer service in-game for further assistance. I hope its helpfuly.

[dusky stone]

@onyx plover Yes, im trying thank you! may i ask? what is the reason that i can't enter my account how did he removed my devices from my pubg account?

[onyx plover]

I don't have a idea

[dusky stone]

i do have all since 9 month at least all recepit but its by gcash it has ref no.

[thick agate]

in this case you say proof of the first purchase and the third purchase?

[onyx plover]

Nice , try to contact pubg customer service in-game Please wait patiently until it is done.

[onyx plover]

I told you that solution , try to contact with customer service in game.

[thick agate]

Ok

[thick agate]

screenshot of receipt by Google play will do, please clear me this doubt

[vestal fog]

Hlo @snow orchids can i know in Asia wildcard how many teams are qualifying for next round

[leaden parcel]

guys i need to contact someone of supporter

[round bone]

Well in my case i cant provide any receipt i tried to tell them that we onky top up uc from a shop but that shop doesn't give any receipt due to a lot of transactions, but no luck now someone linked my account with a phone number and i have no way to remove it

[leaden parcel]

i got ban 3 month with no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @leaden parcel.

[round bone]

I got the same ban in my second account does it say frozen due to abnormal activity with emulator?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @round bone.

[junior birch]

Feel free to send your inquiries related to PUBG MOBILE esports in: https://discord.gg/esportspubgm.

[thick agate]

@polar marsh Is there any way I can talk to someone via email?

[junior birch]

[e-mail].

[thorny stratus]

helo my name is yousef the game has been banned withowt warming cause and i hahave not violated the terms and conditions of the game and i hope that my account will returend and Solve the problem
This is my account ID 51203960907 Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorny stratus.

[thick agate]

my conversation with game support is always closing why?

Can someone help me please

[icy magnet]

guys i have problem i cant login with twitter account\

[quiet inlet]

Hi

Where i can find survey for x suits return?

@lime juniper

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @fathom fable.

[compact oar]

You can use [e-mail].

[inland ivy]

i don’t recive secondary verification code on my mobile phone number? solution plzzz

[inland ivy]

@compact oar

[fickle schooner]

Hey, my account has been banned for no reason. Please review the ban5260040582

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle schooner.

[oak juniper]

Please contact in game service.

[storm flume]

Please do not use languages other than English, @warped ivy. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fathom fable]

😋

[ruby fossil]

Hi, my pubg mobile account is hacked and hacker has linked his twitter account with my pubg account. I need urgent help. I can still access my account with email & Facebook but hacker is also able to log in with his twitter. Please help

[storm flume]

Please contact the customer service for further assistance, @ruby fossil. Refer to subpoint 5.4 in #faq for further information.

[graceful sparrow]

Hi my pubg account is hacked and the hacker linked his email and phone number and i cant got into my account anymore . Please help

[storm flume]

Please contact the customer service for further assistance, @graceful sparrow. Refer to subpoint 5.4 in #faq for further information.

[night shuttle]

My account has been hacked he linked his gmail what should i do ??

<@&481161015728406538> @compact oar

[storm flume]

Please contact the customer service for further assistance, @night shuttle. Refer to subpoint 5.4 in #faq for further information.

[night shuttle]

I did this but It didn't help

[green agate]

Your account's security is your own responsibility and we cannot help you with this through the community.

[edgy tulip]

Same my account has been hacked and he linked his Gmail and he login my account through an apple device iam still able to login but he linked his Gmail what should I do I tried costomer service too and it didn't help and I am concerned what if he took my account

[edgy tulip]

I didn't give my account to anyone and he still manage to linked his Gmail it's a major malfunction he managed to linked my account and your saying it's our responsibility so if anyone managed hacked other account and take it it's our responsibility it didn't make any sense make the game more secure so no can take other account

[edgy tulip]

Is there any Solution now or I have to just sit down and watch my account taken by hacker

[green agate]

We cannot help you with this through the community as I have previously said. Please contact customer service inside of the game.

[past forge]

Please I have been banned 5367589868

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past forge.

[edgy tulip]

I did contact customer service and it didn't help

[green agate]

We, as moderators, cannot change your account's information. Only customer service can help you.

[graceful sparrow]

I contact customer service they didn’t help, how can I contact them outside the game

[green agate]

Is this for a general inquiry?

If so, you can find it in the pinned messages of this channel.

[graceful sparrow]

No my account is hacked from a week and customer service didn’t help

[green agate]

Only customer service can change your account's information.

[graceful sparrow]

Thank you

[tribal sparrow]

i cant download any resources or maps

[brazen cradle]

Try repairing the game once. Select all the options while repairing.

[edgy tulip]

So if security breach happend it's not pubg concerns we let hacker to hack our account and it's our responsibility

[brazen cradle]

I understand you are frustrated. But, As community discord support we are not equipped to handle this issue. Make sure you select the right prompts and click on contact support to explain your issue in detail for finding a solution .

[edgy tulip]

Who should I contact to the customer service didn't help now whom should I contact??

[brazen cradle]

They are the only ones who can help with this situation.

[edgy tulip]

I went to customer service and it didn't help and I came here if I could get some help and now you basically sending me to the 1st places where I been and didn't get any help

[brazen cradle]

Unfortunately. That’s the best option at this point for accounts that have a security breach.

[tribal sparrow]

Also the same problem

[brazen cradle]

Device ?

[tribal sparrow]

pc

@brazen cradle

[brazen cradle]

I understand. Have you tried re installing the game ?

[brave stream]

Hello, is it possible to recover an account without email?

[brazen cradle]

Yes , there are couple of ways you can.

[brave stream]

Can you tell me more?

[frank surge]

Do people loss less points in rank if they keep spectating their teammates until the end of match or it doesn't matter

[pale locust]

@static sleet

[feral forge]

It does not matter.

[frank surge]

Alright, thank you

[brave stream]

Hello, is it possible to recover an account without email?
What are the ways?

[brazen cradle]

If you have linked your Phone number. If you have verification codes and through in game customer support.

[brave stream]

What should I do if I do not receive a verification code to my phone number to reset my password?

@brazen cradle

[brave stream]

I lost my mail completely, it was deleted due to violations of something.

[brazen cradle]

I understands , so you don’t have access t your email. You are not getting your codes. No alternate sign ins ? Correct ?

[brave stream]

I don’t remember, but I seem to have a phone number linked to the main account, it doesn’t receive a confirmation code

[brazen cradle]

Alrighty. This is a security related issue regarding the account. Kindly contact in game support for this.

[brave stream]

Okay, but where can I contact them?

@brazen cradle

[storm flume]

Please do not use languages other than English, @patent knoll. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viscid acorn]

Is this offical chat??

Can then help me to recovery my account

[brazen cradle]

Use the Help option on your login screen.

[brazen cradle]

No they are not. Kindly DO NOT SHARE 🛑 your account information to anybody who claims to be an official. No official will ask for your account credentials.

[viscid acorn]

Ok tha KS

[viscid acorn]

Can uh guide me in inbox I really need help to recover my account 😫

[olive nova]

@onyx plover Hello, I have an account that was hacked and I expelled the intruder with the dual space application, so my account was for 10 years. Can I get it back?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive nova.

[brazen cradle]

You are welcome.

[night cloak]

Hi yesterday i got 10year ban for no reason i didnt break any rules, i was driving car and i got ban i have my gameplayes with my account i have even GAC at my phone and i play pmco, can you please review my account my phone and my gameplay, i am sure i got ban by mistake.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[crisp venture]

@viscid acorn can you elaborate your issue again i will sure help you with it

[pale locust]

@cyan citrus

Can you help me?

[cyan citrus]

How can we help you, @pale locust?

[pale locust]

I have changed my region.

But I don't getting region based tittle.

[crisp venture]

@pale locust Can you share a screenshot for better understanding

[pale locust]

I have shared 2 days ago.

[pale locust]

Actually I uninstalled in morning.

[cyan citrus]

Which region did you change it to, @pale locust?

[pale locust]

Bangladesh

It was Israel

I'm Installing again.

[cyan citrus]

The regional titles will refresh every Monday, starting from 1:00 UTC, @pale locust. Please try again after Monday.

[pale locust]

I was uninstalled because of this problem.

[pale locust]

I changed in 19th April.

[cyan citrus]

What is your ranking in the region, @pale locust?

[pale locust]

3

But there was showing Different region.

[cyan citrus]

Please share a screenshot of that when you open the game again, @pale locust. Also, mention your account level.

[pale locust]

Let me install again.

[pale locust]

I will

[dusky stone]

Hello good afternoon, seven is here?

Any moderator?

[cyan citrus]

How can we help you, @dusky stone?

[dusky stone]

I really needs help !

i have no idea what to do next!

I repert my hack account to pubg mobile

they send me this massage

So i have to enter my account them click help and support!
but my problem i cant enter my account again!

they ask sms code! this link was linked 2 days ago and i have 3 links already mine only mobile number was linked by the hacker!

Can you help me how can i enter my account again with my link please

[dusky stone]

Sorry if my English not that good! any suggestion what i can do to fix this i had the information that i need to have my account back

[cyan citrus]

Not something we can help with through the community, @dusky stone. Please continue with the customer service.

[dusky stone]

but is there any option i can go for it!
only to enter my account again!

[cyan citrus]

Do you have access to your account, @dusky stone?

[dusky stone]

i need guide only!

[dusky stone]

i do have 3 links 2 years old

but i got block i cant enter anymore

even if i got my via code still asking me for my sms code

[cyan citrus]

Again, not something we can help with, @dusky stone. Please continue with the customer service.

[dusky stone]

Yes, but what is purpose of this community?

[lost stratus]

HELLO I GOT BAN FOR 1 YEAR FOR PLAYING WITH CHEATERS BUT I DIDNT KNOW THEY CHEATING I NEED SOME HELP TO GET MY ACCOUNT BACK

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lost stratus.

[cyan citrus]

We only provide community support through this platform. We are not affiliated with the customer service.

[dusky stone]

Yes thats what im asking what should i do im not asking that much only guide!

[cyan citrus]

All I can suggest is to give the required information to the customer service and wait patiently for a response, @dusky stone.

[dusky stone]

i contact already customer service i have to enter my account to finish the prosess

[dusky stone]

thank you but there is a lot of option!

im looling for an option to let me get inside my account i had 3 links twiter and wechat and E-mail link

but noone of these help me to access my account anymore

i have no problem tp tall with customer service thats what im doing but if someone could help to know how to fix it

to talk*

[cyan citrus]

There is nothing we can do to help you with your account, @dusky stone. Your only option is to seek help from the customer service or create a new account to continue playing the game.

[crisp venture]

@dusky stone for better understanding you are seeing this just because of secondary verification which has been enabled by hacker in your account.He has deleted your device and its means that now when you will login with your device it will ask for a code to verify that this is your account and you are trying to login.I hope you understand my concern✌️

[dusky stone]

Yes

what should i text customer service about this?

[crisp venture]

@dusky stone even i had same issue like yours and i was able to recover my account just by talking to pubg customer service in-game and provided them everything what they asked me to verify i am the real owner of my account.

[dusky stone]

if went to some option they dont give anything

i am thr real owner

the*

[crisp venture]

@dusky stone You need to just write your account has been hacked and hacker has linked his number in your account and enabled secondary verification by which now you can’t even login to your account anymore

[dusky stone]

i got everything i need but i want only guide how to get it back

[crisp venture]

@dusky stone whats your region

[dusky stone]

yes i will screenshot

my rejion asia

[crisp venture]

Country ?

[dusky stone]

i live in philippines

[crisp venture]

@dusky stone

[dusky stone]

the one who hacked mh account from egypt

my*

its easy to pubg to check for 1 min they will find its hacked

[crisp venture]

@dusky stone if you have all the payment receipt of your account from starting then you will be able to recover your account

[dusky stone]

the changing happens in 2 days flag change everthing deleted my friends

[dusky stone]

i do have them

since 2019

all my payment history i found them by my email

[crisp venture]

@dusky stone if you have then why you are worried feel happy that your account will be recovered

[dusky stone]

i am worry yss

because i dont know how to get this back

so now i will screenshot about what u said

[crisp venture]

@dusky stone follow what i said in above message please

[dusky stone]

are yok sure there is an option helps

[crisp venture]

@dusky stone Yes you will need to reply bots message correctly

[dusky stone]

ok 1 second please

[crisp venture]

@dusky stone sure take your time

[dusky stone]

i go for account hacked

[crisp venture]

@dusky stone yes

[dusky stone]

they ask if my account already banned i answer not

[crisp venture]

@dusky stone simply message me in personal chat i will guide you.we are not supposed to talk here

[dusky stone]

i send you a privateassage

[valid nexus]

Hello, i would like to get in touch with customer service or have their email

[brazen cradle]

You can get in touch with customer service in game.

[dusky stone]

Guys please help me there is no option on customer service had an option about my problem

may i share a sreenshot here

??

[brazen cradle]

No matter how many times the same question is being asked in different ways, unfortunately the answer is going to be the same. In Game customer support are best equipped to deal with your issue. Kindly contact them.

[dusky stone]

i have access to my email and wechat and twiter but they ask me code with sms that the hack linked it

[dusky stone]

Yes but my device locked i tried to open fromy other device too same problem

i know you dislike this, but i can prove everything only this step how can i ask the custormer support to let me enter my account with my links

[elder kite]

Hello, i have a question to the pmco qualifers phase am i here right?

[brazen cradle]

The conversation that will lead to them to verify your account.

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[thick agate]

Hi again they closed my conversation in the support chat without giving any answer

[valid nexus]

I did but when i sent the ticket it got denied

[thick agate]

As you can show in the picture

Can someone help me?

[full zenith]

There is a glitch please fix it after this emote character starts walking awkward If someone reports me I could get banned

[thick agate]

@polar marsh can you help me?

@brazen cradle Do you know help me?

[brazen cradle]

What exactly are you saying in this screen shot ?

[thick agate]

my account id player name and also proof of payment for in-game items

to prove that I own the account

[thick agate]

But in this case I wanted help to remove the intruder from my account but they are closing the conversation

[crisp venture]

@thick agate please contact pubg customer support in-game for compromised account related issue

[brazen cradle]

Tr to to redo the conversation differently this time explaining further in detail.

[thick agate]

I'm doing this but they close the conversation, I think this may be happening because I sent it other times

[brazen cradle]

Have they opened a ticket for the case already ?

[thick agate]

lord brócolis He was answering me but he doesn't respond anymore

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @full zenith. You can also submit a report in #old in compliance with the channel's pinned instructions.

[tawdry otter]

Will Poco f3 support 90 fps or not?

[storm flume]

Please refer to this channel's pinned messages for further information, @tawdry otter:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[tawdry otter]

Will Poco f3 support 90 fps or not?

[thick agate]

@brazen cradle

[tawdry otter]

@brazen cradle

[brazen cradle]

You’ve already been asked to check the pinned messages. @tawdry otter

[tawdry otter]

Where i can find the pinned messages

[brazen cradle]

@tawdry otter it’s says right here how to.

[dusky stone]

Thank you, for the one who help! i found the solution im waiting the cs respone.

[brazen cradle]

Great. Patience is Key.

[dusky stone]

Life gives some lessons i will never share my account again, btw the one who stole it his account cost 5k dollar.

[mild shadow]

if I leave a clan, do I lose contribution points?

[crisp venture]

@mild shadow No you wont

[worn edge]

Hi , why still PUBG new update not come ?

[toxic sorrel]

hello, I have a problem 1138 with uc donation

[onyx plover]

Check here #news

[crisp venture]

@worn edge Please seek to #news

[onyx plover]

Was helpfully

[crisp venture]

@onyx plover i did any mistake?

[onyx plover]

Nope I help player to find a true solution

[crisp venture]

@onyx plover okay

[toxic sorrel]

Help please

hello, I have a problem 1138 with uc donation

[mild shadow]

is account trading against the rules?

[green agate]

Yes.

[green agate]

Can you give a screenshot?

[mild shadow]

what happens if I trade

[green agate]

You'll get suspended in the game and from here.

[mild shadow]

ahh good I don't do so

[deft stone]

why m24 kills from 1m but shotguns dont?

what kind of logic is that

[wild salmon]

yesterday I accidentally changed the server from Europe to North America and for 60 days I can't change it back, the problem is that I have a very large lag and I bought a royal pass and I can't take it to the maximum level, please help-

[dense radish]

@green agate please help me my account was hacked and changed our mail and linked mails

[storm flume]

Please contact the customer service for further assistance, @dense radish. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Only customer service can change your account's information.

[crisp venture]

@wild salmon customer service also cant change it.You need to wait for 60days to go back to your current server.Thanks

[wild salmon]

@crisp venture I have lag

I can t play

[crisp venture]

@wild salmon Its your responsibility to take care of your account.So please wait for the cool down period to be over

[full zenith]

My query was not solved

[wild salmon]

I buy royal pass and I can’t play bc I have mega lag

[storm flume]

Please refer to subpoint(s) 4.7 in #faq for further information, @wild salmon.

[astral canopy]

When will the landing glitch be solved in scrim rooms ?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @astral canopy. You can also submit a report in #old in compliance with the channel's pinned instructions.

[crisp venture]

@astral canopy you can leave your feedback in #old for any issue or glitch you are facing in-game

[thick agate]

did you manage to recover your account i have a problem with mine what was your problem?

[crisp venture]

@wild salmon you can do one thing you can play with your friend for better ping

@thick agate he has issue with secondary verification.i have helped him hope he gets his id back✌️

[wanton shard]

Can i ask why weekly report not showing anymore?

[dusky stone]

cant acces to my account, prosses still going i have to wait!
i have good feeling that i can get my account back since i got the information and payment since 2 years from now!
so all i need is to wait

[thick agate]

Has your account been hacked?

[dusky stone]

yes, sadly he had the control

If you have the date of regestration payment recipts from the old and new you can get it back i guess.

pubg gives the authoraization to the new link, mobile number its important to link it

[thick agate]

but everything will be ok

[dusky stone]

I hope so, its on pubg hands not mine!

[thick agate]

I have all proof of payment that I own the account

[dusky stone]

you still conected?

by any link to your pubg?

[onyx plover]

@thick agate @dusky stone you can used #chat here it’s just for supporting

[dusky stone]

claming about the system here can reach pubg mobile?
about the new link

[onyx plover]

Try to contact with pubg service [e-mail]

[thick agate]

yes because of email and cell phone

[onyx plover]

So then why didn’t connect your account with new social networks? Its easy to link with twitter or Facebook.

[thick agate]

why the intruder is logged in through twitter and it is difficult to remove it

As I already said, I have proof of payment that proves that I am the owner

[onyx plover]

Any social networking need 7 days to remove it you can remove it with delay an after 7 days make new one.

[onyx plover]

Nice I glad to hear

[dusky stone]

Your case is easier if you have your mobile phone and E-mail link just log out all devices he cant enter your account without your secondary code.
you can easily block him.
but mine i cant enter, he knew how to block me!
but i learn how he block my device from these steps log out all devices.

[thick agate]

but if the intruder keeps logging into my account won't it be cancelled?

[onyx plover]

Nope

[thick agate]

Thanks God

[marsh plume]

any one know how to fix recall glitch? and spectate glitch

[oak orchid]

Mr. pubg, why doesn't a match start?

In North America Server

[covert remnant]

@oak orchid Try playing other modes like solo/duo/squad when that happens.

[oak orchid]

I am staying solo because there is no solution

[covert remnant]

Keep playing on a mode where your rank is low

[oak orchid]

I'm playing on Conqueror

Conqueror

Play on Ghazi

[covert remnant]

High rank = less players = longer matchmaking time

[oak orchid]

I'm sitting in a lobby close to an hour and a half

No match started

[night cloak]

My account hase been banned for 10 years and I don't do anything against the rules!! This is my id: 5538729901

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[oak orchid]

Pubg master I will quit his game because a match has not started

It's not fun anymore, everything is bad

[little arch]

90fps

[winged thicket]

ا👍 👍

[cyan citrus]

Is your account suspended, @winged thicket?

[cyan citrus]

Please elaborate.

[cyan citrus]

What is the device, the game mode you're playing and your server?

[winged thicket]

Yes and I did not, but cheating

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged thicket.

[night cloak]

@cyan citrus Can anyone answer Why 90 FPS on iPhone 13 pro max works only if you look with giroscope and when you use Finger to look around it starts lagging? Please foward this to devs

[little arch]

هل يوجد دعم عربي Is there Arabic support?

[cyan citrus]

To start with, please try to do a Routine Repair of the game from login menu, reset your device settings or reinstall the game completely. If the issue is persistent, you may submit a report regarding this through #old in compliance with the channel's pinned instructions.

[little arch]

Possible devices that do not support the 90FPS

[night cloak]

I rrepaird already

And reported already

[cyan citrus]

You can only use English language in this server but you can join PUBG MOBILE MENA Discord server if you require assistance in Arabic. For the list of regional communities, please refer to #735483472432594994 sub point 3.1.

[night cloak]

Everyone has problem on iPhone 13 pro and pro max

[snow aspen]

my account ban without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @snow aspen.

[storm flume]

Please do not use languages other than English, @little arch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Please refer to the pinned message of this channel for more information: #questions message.

[cyan citrus]

If you believe this is a general issue with the game, you can submit a report of the issue through #old in compliance with the channel's pinned instructions.

[night cloak]

Also i got baned yesterday for cracked game client on iPhone and there was 2 reasons they dont even know what is the real reason : one was cracked client and other one cheating😂

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[mild shadow]

If I leave clan; will I lose contribution points?

[last hollow]

My number link option can't show why?

[junior birch]

Yes.

[last hollow]

Hello Anyone Here Who Solve my problem?

[cyan citrus]

The option to link a phone number is not available for your account, @last hollow. For further assistance with this, you may contact the customer service in-game.

[last hollow]

but why not available for my account?

[cyan citrus]

I do not have information regarding this, @last hollow.

[last hollow]

so who have information about this?

[cyan citrus]

As mentioned earlier, you may contact the customer service for that, @last hollow.

[last hollow]

i contact but not response

[night cloak]

hello good morning pubg support what has happened because they have banned my account if I play cleanly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day. Please wait patiently until they get back to you.

[night cloak]

i got ban for 10 Years

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[frank sigil]

PUBG Mobile We want a great new date

Now the game PUBG MOBILE can change or a small amount#

[junior birch]

Could you please elaborate?

[night cloak]

Is there a way to view the old kd, new kd is pointless people can just get bot kills it shows nothing

[mystic lava]

Hello, @night cloak got ban*ed for no reason in gameloop emulator

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic lava.

[worn edge]

Here is written 24 April but still not come , can you let me know exact date?

[crisp venture]

@worn edge it might be a patch update

[worn edge]

I couldn't find new version update date on that group , if you could please send me .

[night cloak]

@junior birch I can't login through Twitter it shows up this error

Today's Device Login Limit Has Reached. Please Use A Device that has already logged in the game today to continue playing the game

@junior birch ???

@celest shadow ??

[trim lintel]

#questions my account is hacked, I need support from PUBG mobile customer service, I sent emails to your customer service and I attached all the required information and documents , plz help in this issue

[celest shadow]

Please use the device that your account is currently logged into. Otherwise, please wait 24 hours before you attempt to login again.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[trim lintel]

@celest shadow I contacted them but still no reply and it’s not connecting to customer service directly

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[night cloak]

I'm trying to login from past 2 days But can't login Cuz my Gmail got Hacked and third Link got changed now to recover my account i need to login I'm trying through Twitter but it shows up this error please help me i have spent alot of money please

@celest shadow

[celest shadow]

Please wait 24 hours before you attempt to login. Do not login during this period.

[night cloak]

Okay thanks 👍

Let's see tomorrow at This same time what happens

@celest shadow and a question am I able to recover third cuz hacked has hackedy account and changed the third link

If yes then how is it possible

[celest shadow]

You will need to contact the in-game customer service for further assistance regarding this.

[night cloak]

But is it possible

[trim lintel]

@celest shadow the in game is not giving the required answer and not providing the solution and plz I need really help to get back my account

[onyx plover]

You will need to contact the in-game customer service for further assistance regarding this. @trim lintel

[trim lintel]

@onyx plover since two days I’m trying but still it’s not transferring me to customer service, I really need help in this issue

@celest shadow @onyx plover I sent all the required information and billing invoices to customer service through emails but still no response or action

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @trim lintel.

[tired fractal]

why

[lunar tapir]

is it bannable to use a program that makes volume buttons like triggers?

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you can use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[cyan citrus]

Use of any third-party unauthorized applications that can interfere with the normal functionality of the game is a violation of the terms of service and will result in an account suspension.

[lunar tapir]

ok

[lunar tapir]

but how long is the ban if someone violates this

[cyan citrus]

Account suspensions are issued depending on the severity of the violation, @lunar tapir. As it is not allowed, I would highly recommend you to not risk it.

[lunar tapir]

ok

[fervent spire]

what is happened to the hipfire of the M416 is it really edited same sensitivity and dpi everything is fine but the hipfire is not like before with M416 i tried to edit my sensitivity time long ago but it still not working i'm talking about the TDM

[mild granite]

Hi there, got a 10 years ban with no reason at all... never used any third parties apps or hacks, who can help me out here? thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild granite.

[night cloak]

20 days gone but i didn'"t get any replay

[celest shadow]

It may take up to 30 days. Please kindly be patient. Thank you.

[night cloak]

i can't able to play the game because of the hacker.
i sent all the information what they asked
kindly help me soon

[celest shadow]

Please wait patiently, the customer service is working on your request.

[storm flume]

Please avoid going off-topic, @dusty crow. You may have unrelated conversations in #chat.

[bleak trail]

Anyone

Know how to unban id

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bleak trail.

[brazen cradle]

Device ?

[night cloak]

Seting for sensivity?

[pure spruce]

Can i get emulator role please

[cyan citrus]

The emulator role and related channels are no longer available, @pure spruce.

[pure spruce]

✅

[cyan citrus]

It is more like a personal preference. You may ask other players in #pubg-mobile channel.

[slow torrent]

how to remove gmail link third link?

i forgot my gmail details

i have got google play games and apple game centre login with me

but i wanna secure gmail

[cyan citrus]

It is not possible to remove third linked email or phone number at the moment, @slow torrent.

[night cloak]

my acc banned during the latest championchip and didnt unbanned like other acc who can i talk with?.. i need someone form the support

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[chilly hemlock]

✅

[undone depot]

I got my account banned Without doing any mistake, I hope the problem is solved and my account is unblocked as soon as possible. My personal ID is 51427816070)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone depot.

[lyric vector]

How many hours left for new charging 15 treasure card to charge 3500 uc to get new 15 card?

The event with every 200 uc u get 1 card.

[spare crest]

I play the most in PUBG Mobile and the creator of gaming content. My YouTube channel was closed by Tencent and I am sure that I did not do anything wrong or something that harmed the game final.. and if I did something, I do not know what it is so that it does not happen again and my channel is closed again .. I am sad I am very much on my channel and I love PUBG Mobile and I hope to be a content creator and I want to know what is the mistake that made the company close my account so that it does not happen again. They helped me solve my problem and restore the channel

Link my channel : https://www.youtube.com/watch?v=2eDZeEbpXf4

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @spare crest. We may otherwise have to mute you.

[brazen willow]

Hello, my mobile a22 supports 45 fps in pubg, but in other games it supports 90 fps

[steep heart]

Hi I would like some help restoring a hacked account

[cyan citrus]

Please contact customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @steep heart.

[cyan citrus]

Not all the games have same system requirements. You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[brazen willow]

I want a list of tours that will 60 90get more

[cyan citrus]

Please rephrase your question, @brazen willow. I'm unable to understand you.

[versed grotto]

I want to know the reason for this ban. I do not play with any third-party program or have modified the game. I want to know the reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @versed grotto.

[brazen willow]

Will the phone support 60 or 90? Fps

[pure roost]

I want to communicate with an admin I have a problem
plisss

[thin hound]

This is a sign someone can log into your account

I had the same thing happened to me

the hacker will ban your account for 7 days so that it can unlink your social media as it takes 7 days to unlink social media

[lyric vector]

How many hours left for new charging 15 treasure card to charge 3500 uc to get new 15 card?
@cyan citrus some help pls.

[pure roost]

my account was banned and i played fair

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pure roost.

[still kayak]

I want to know : i can't play with ipad in bonus challenge ?

[dusky stone]

100% cheat

[leaden lance]

When is the next official tournament coming?

For underdogs

[onyx plover]

Feel free to send your inquiries related to PUBG MOBILE esports in: discord : esportspubgm

[grizzled canyon]

May I know the reason for banning this account 5351221735

Note the player did not do anything against the rules and regulations, we have PMCO qualification, please consider my objectivity very necessary, thanks.

[rich summit]

Can someone please give me the customer service phone number to call them? Or any customer service contact that doesnt respong with a bot.

Respond*

[onyx plover]

its only Email address possible : [e-mail]

[rich summit]

[e-mail] ?

Do they actually respond ? Or bot ?

[onyx plover]

yes

[onyx plover]

Send email dude , not bot

[green agate]

You can check this through the game.

[steep heart]

I have contacted them but the hacker linked his email and activated second authorization factor and unlinked my social media while I were contacting with customer service. Please i have ever approves that the account is mine and I created it with every single payment i have its receipt. Also that i have proves that he hacked my social media then my game account and added his email and phone number. Note that the customer service have unlinked the email of the hacker but it was after he have unlinked my social media also have screen shot of the conversation. Thank you

[onyx plover]

@green agate can could you please send PUBG MOBILE esports discord link to this User Thanks. @leaden lance

[green agate]

https://discord.gg/esportspubgm

[onyx plover]

@green agateThanks a lot , I can't send him invitation link .

[green agate]

Oh, gotcha.

[green agate]

Sent.

[charred musk]

اهلا وسهلا بكم شركه ببجي تم حظري موسم 14 و لم انتهك اي قواعد او تغير البيانات او استخدم طرف تالث و انا منشئ محتوي علي التيك توك و اليوتوب و انا احترم قواعد العبه جيدا و لم انتهك اي شئ يرجي المراجعه مره اخرى و فك الحظر في اقرب وقت ممكن شكرا شركه ببجي علي حسن المعامله ID 5433472650 شكرا جدا

[storm flume]

Please do not use languages other than English, @charred musk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[green agate]

Please use the, "File Claim" option.
If you are not receiving a verification code, please contact customer service inside of the game.

[charred musk]

Welcome to you company, I was banned from season 14 and I did not violate any rules or change the data or use a third party. Possible time, thank you, Bebji company, for the good treatment. ID 5433472650 Thank you very much

[polar marsh]

Please refer to the private message from @polar marsh for further information, @charred musk.

[rich summit]

Do you know the average response time ?

@onyx plover

[onyx plover]

its soon possible.

[rich summit]

@green agate The file claim option doesnt work for my account idk why. Its just blank white lol. Even if i try to file claim, i dont get any responses.

[onyx plover]

@rich summit I think you need to change your internet connection. no idea why you didn't response to File Claim.

[rich summit]

It works sometimes bro. But obviously they reply with bots , so its not helpful 😦 I have been hoping someone can actually listen to me from the pubg team, but no one . Ive been trying for months 😭

[thick agate]

Hi @onyx plover Could you ask me a question please?

[onyx plover]

Yes ofc , how may I help you ?

[onyx plover]

Unfortunately , Please wait patiently until they get back to you.

[rich summit]

Yes bro thank you for the email u sent. Ive emailed them in detail. If they get back to me, ill be very happy ! Thank you so much for your help @onyx plover

[onyx plover]

After 1 day need to waiting between 24 hours to unlink your social networks.

[thick agate]

Do you know what that name 1 day in the Facebook symbol means?

[onyx plover]

After 1 day need to waiting between 24 hours to unlink your social networks or Facebook.

[rich summit]

I emailed the other email pubg has that it says in the game. But they havent replied to me. Its been like nearly a year.

[rich summit]

[e-mail]

Thiat one

That*

[thick agate]

Right, it's because before I had accidentally asked to unlink my Facebook account, in this case the account they hacked

But the request was still denied

[onyx plover]

last solution for you try to contacting with , you should send Email to : [e-mail]

[onyx plover]

Make new one social networks like Twitter or Facebook and link your account with new one.

[thick agate]

Then I made a new request to remove the twitter account that is not mine in the case of the intruder so this time the intruder's account will be removed? @onyx plover

[rich summit]

Yup ! I have done that just now with screenshots of the ban notice and everything.

[thick agate]

And if the attacker's account is removed, he will no longer be able to log into my account even using his twitter account?

[drowsy swan]

Hi PUBG Mobile, sorry for the inconvenience. The day before yesterday, my account was banned without violating any of the rules of the game, knowing that I am a tournament player, and I had a tournament on the same day from YJ. The next day I came to open my account, I found my account banned. Please check my account because I am sure that I did not violate any of the rules that violate the game. Band date 19/4/2022 and this is my hand 5841751093 and this is my name in the game『ABN』ADHMA PLEASE REVIEW MY ACCOUNT.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy swan.

[onyx plover]

I told you last night too , you should be contact pubg customer support in-game for compromised account related issue and wait patiently until they get back to you.

[thick agate]

Are closing the conversation straight, tomorrow I'll try again

[onyx plover]

Okay do again , I hope your issue be solved as soon possible .

[thick agate]

@onyx plover Yes or No?

[thick agate]

Me too

[onyx plover]

The old with a 1 day count after (1 day )will be removed.

[thick agate]

If my Facebook account is removed and the attacker logs in a new one, I have lost the account or this is not possible

[onyx plover]

If connected with new social networks then unfortunately its gone.

[thick agate]

Even though I have proof of payment?

[onyx plover]

dude I told you make new one Facebook account and link it. its a solution .

[heavy egret]

Hello my account has steeled and he has banned the account can you returndit please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy egret.

[onyx plover]

@thick agateYou have a access to your Twitter account too , even unlink Facebook , Twitter account still working , no worries .

[robust folio]

hi , i got banned in season 8 without using any game files or hacks or the things mentioned in the file claim system i dont event know and i need to know why i got banned or else please unban me and ofc whenever i try to contact the support bots asnwer me !!!!!
plz check it
ID: 5245612363

[polar marsh]

Please refer to the private message from @polar marsh for further information, @robust folio.

[onyx plover]

@robust folioPlease use the, "File Claim" option please contact pubg customer support in-game for compromised account related issue and Please wait patiently until they get back to you.

[thick agate]

Remembering that the twitter account belongs to the invader

[thick agate]

@onyx plover Does that 1 day mean that the Facebook account will be removed even if the request is declined?

[onyx plover]

@green agate can you please help him , I don't have any idea , I tell him all solutions that knew it. Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid oriole.

[onyx plover]

@green agateHave a great day or night . I've to go sleeping.

[deft stone]

ive noticed that when i go behind tree, hill or anything. Enemies can still hit me

like i run away from fire

bullets aint supposed to hit me anymore but they still do

i have 20ms so its not the lag and my friend have noticed the same problem

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @deft stone. You can also submit a report in #old in compliance with the channel's pinned instructions.

[serene pollen]

#questions
greetings Ladies and gentlemen

i have question...
if i win golden chicken as it says will reward 1RP past ... if i choose S4 did i get the girl unlock during RP S4 ? or only that shows in 2nd photo below 👇
thank you 🤗🥰

[thick agate]

@green agate can you help me with this question?

[green agate]

That is the timer until you can likely change the social media linked to your account.

[thick agate]

so if the invader put one of them I lost my account?

[north glen]

My account has been banned without breaking any laws

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north glen.

[covert remnant]

No. Only the mentioned rewards.

[thick agate]

@green agate ?

[green agate]

Have you contacted support from the account?

[soft spear]

thank s i varry happy my accaont its back

[thick agate]

Yes, I already joined but lately they are closing the conversation, but there was a time when they asked me for some information that I don't know where I went wrong that made the conversation close

[green agate]

Create another ticket explaining the issue then.

[thick agate]

I've done this before and it closed out of nowhere, and I tried it here again

I have already contacted support via the email passed here, but no response yet.

[thick agate]

?

[fading storm]

My account has been banned and I want to reconsider the account manually 5356106248

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fading storm.

[coral frigate]

Hi, how do I report someone for racism to my wife and I while in a match?

I’ve made an Ingame report but don’t know if that even works… players are still playing as if they never did something bad

[gaunt verge]

Why do upgradable weapons don’t have hit effects anymore beside the very first two guns we had in the lab at the very beginning??

[thick agate]

@green agate Will you still help me?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @coral frigate. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[green agate]

Please refer to my previous reply.

[green agate]

Feel free to suggest this in our #old channel if you feel like it is necessary.

[thick agate]

I replied but you didn't speak to me

[green agate]

5.5 - How long does it take before the customer service replies?
The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[tired quail]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tired quail. Remember to read through #faq before asking questions in the support channels.

[thick agate]

But they're closing the conversation without even asking me something

They closed here now one that I opened

[tired quail]

Help @green agate

[green agate]

You have received a reply regarding your issue.
You can no longer receive help regarding this through our community.

[green agate]

You have to ask a question to receive support.

[tired quail]

My account was banded. How can I bring it back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired quail.

[barren lion]

5497276220

pless band ulkeld

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren lion.

[quaint frost]

Hello guys

Can i ask further info about the new update “Change Email”?

[coral frigate]

I reported some guys for racism to my wife and I and I got a message saying that they were not cheating and won’t be punished after I reported got lenguaje violation…. That’s weird so nothing will happen to them?

[quaint frost]

Better to get a screenshot

And send report

[coral frigate]

I have a video

[quaint frost]

Bettet take screen shot and go to customer service

This might not be yet implemented i mean the penalties for that case

Hwoever pubg will always to best to support players

Thats why we have “Updates”

And “Upgrades”

[coral frigate]

Apparently not. I’ve supported the game and bought the battle pass for some years now and The only claim I’ve made is of these racist guys and we’ll nothing will be done about it

[quaint frost]

Before nothing they can do about email linked. Now see i think you can change the email linked now.

🙂 i am very happy

When i see that now

No no brother they are i think prioritizing things.

Just be be patient always report

Just report always send complains and everything .

Customer service will@report and might add that to their discussion internally.

So just enjoy and play the game 🙂

[steep heart]

Please help my account got hacked. I have contacted customer support but the hacker linked his email and activated second authorization factor and unlinked my social media while I were contacting with customer service. Please i have every approves that the account is mine and I created it with every single payment i have its receipt. Also that i have proves that the hacker hacked my social media then my game account. I have restored my social media account but the hacker added his email and phone number. Note that the customer service have response and they unlinked the hacker email and phone number but only after my social media were unlinked by the hacker also I have screen shot of the conversation and all the proves you need to confirm that it is my account. Please a stealer is playing with my account and I can’t do nothing also I don’t think a respected game and company as you can accept it either. Thank you

[hollow ore]

My account is paned for two years now and i swear i didn’t do any thing wrong i just want somebody to review it and i am 100% sure he will not found any thing wrong on it so please help me to fix this issue

[lone jewel]

Hello, Pubg company, I did not break the rules of the game and I decided to release the milk 5520605256 and thank you

Hello, Pubg company, I did not break the rules of the game and I decided to release the milk 5520605256 and thank you

[storm flume]

Please contact the customer service for further assistance, @lone jewel@hollow ore@steep heart. Refer to subpoint 5.4 in #faq for further information.

[pastel grotto]

my pubg mobile account email has been hacked and he changed the email and link it with cell phone number that doesn’t belong to me. So now I can’t login my Pubg account thorough twitter, I had sent an email explained everything and attached all documents that you asked me when I chat with support in Pubg before that thief stole my account. Please check the email and the ticket of my problem. My Pubg ID is 5218656144

[thick agate]

why?

[storm flume]

Please contact the customer service for further assistance, @pastel grotto. Refer to subpoint 5.4 in #faq for further information.

[ebon bridge]

5167537366
PLEASE

@polar marsh

[pastel grotto]

I tried but it doesn’t work , I need someone to talk with and explain and provide any needed information

[mortal flare]

i just ban 1 hour ago without any reason no cheats' using or glitch help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal flare.

[hollow ore]

Hi My account is baned for two years now and i swear i didn’t do any thing wrong i just want somebody to review it and i am 100% sure he will not found any thing wrong on it so please help me to fix this issue And this is my id 5241915438
So please chick it out again and i swear you will not found any thing wrong i didn’t do any kind of cheating so please help me at this issue

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow ore.

[cold mural]

Hi, I want plat Pung Mobule

[ebon bridge]

@polar marsh

[visual adder]

Hello I need help, for unknown reasons I lost my facebook social network which is directly linked to pubg, which is not letting me access my PUBG Mobile account, since it is only linked to my Facebook account, in the game I identify myself What:

PUBG Mobile account name
〆Villa؄

PUBG Mobile Account ID
5277585139

Note: There is a way that my data can be transferred to a Gmail account of mine.

I attach photos where it is evident that I am playing

I really need your help, I don't want to lose what I have achieved in the game

I clarify that the photos are from last season

[storm flume]

Please contact the customer service for further assistance, @visual adder. Refer to subpoint 5.4 in #faq for further information.

[whole valley]

@polar marsh The account name is M5〆ＭＡＦＩＡ and the ID account 5222359766

[dreamy egret]

In Europe pmco qualification, how many teams will qualify???

[green agate]

https://discord.gg/esportspubgm
You can ask that here in their #pmco-support channel.

[night cloak]

Ok tanck's for tips

[bright yacht]

Hello, @polar marsh , my account has been hacked and stolen from me. I have all the information about the account and the account is not banned. I hope you will help me to recover my account - account ID 5261911295

[storm flume]

Please contact the customer service for further assistance, @bright yacht. Refer to subpoint 5.4 in #faq for further information.

[trim lintel]

<@&481161015728406538> @bright yacht hi, I have the same issue since 3 days, till now I can’t log a ticket in -in game - customer service 😩

[covert remnant]

What issue?

[short vortex]

In game support bis broken

[trim lintel]

@covert remnant hello Seven, my account is hacked since 3 days, and who stole the account linked the account with his gmail and phone number, since three days I’m trying to contact in game support but it’s not helpful at all, I sent lots of emails and in the end they asked for some information and documents and it’s all sent , the second day another agent sent me email advising me to do a ticket from the game which is impossible, it’s really annoying that an account I paid a lot in it will be lost , I hope a real and fast solution to be provided

[covert remnant]

@trim lintel What’s the issue you are facing to open ticket from the game?

[trim lintel]

@covert remnant when I describe the issue I’m facing they end it with message contact customer service or we apologize, I just need help in recovering the account that’s it !

[covert remnant]

@trim lintel If it was compromised 3 days ago, you should have access to the game, right?

[trim lintel]

@covert remnant This is the issue! I can’t access my account!

[covert remnant]

@trim lintel Is your social media account compromised?

[trim lintel]

@covert remnant no it’s not, when I log in , it will ask me to enter the second verification which the hacker added his gmail and phone number in the game

[covert remnant]

Mmm I’ve been seeing it a lot these days.

[trim lintel]

@covert remnant I don’t know what to do , I’m really upset

[crisp venture]

@trim lintel even my friend id got hacked i am talking with customer service and they have asked me the purchase receipt

Look at this @trim lintel

[trim lintel]

@crisp venture I sent all information and receipts, I just need to know how to reach to this message

[crisp venture]

@trim lintel its simply just you need to define your issue in the conversation.And you will see this message after you have defined your issue

[trim lintel]

@crisp venture thanks Viku, the main issue that I can’t log in to the game , the hacker put 2nd verification his phone and his g mail

[covert remnant]

@crisp venture Can you share more screenshots/screenshots of the full conversation?

[last hollow]

Why I Can Not Link My Number?

[crisp venture]

@trim lintel even my friend has same issue as said before when he logs in he need a code that has been sent to hacker number to login

@covert remnant Yes sure wait

[brazen cradle]

This option is yet to be available in some region.

[last hollow]

i have alo problem to change the rigion

[last hollow]

Can You Change My region To Pakistan

[brazen cradle]

Unfortunately you’ll have to wait for the cool down.

[crisp venture]

@brazen cradle how can i share 7 screenshot here it says dont send too many attachments 😢

[last hollow]

Bro secondary option will also not show in my account why😥

[trim lintel]

@crisp venture kindly sent them as private message

[brazen cradle]

You can break it and send

[crisp venture]

@trim lintel i will share the screenshot in private message

[trim lintel]

@crisp venture thxxxx

[brazen cradle]

Secondary option ?

[last hollow]

Yes

[brazen cradle]

Could you pls send it to me too.

[crisp venture]

@brazen cradle okay sure

[sick crown]

Hello

[last hollow]

This option is not available in my account why?

[sick crown]

Some admin here?

Someone is live of Facebook playing pubg with hack on the live screen... How can I report that?

[last hollow]

Hello admin i need secondary verification option in my account

[crisp venture]

@trim lintel @brazen cradle i have sended both of you in private message.I hope i helped you

✌️

@last hollow Whats your country?

[last hollow]

Pakistan

[crisp venture]

@last hollow Make sure you have linked phone number and email in your account to get secondary verification option.If you haven’t linked it you wont be able to see it.Thanks

[last hollow]

I Linked My Gmail But In my Account Number linked option can't show

Check this screenshot of my account

[crisp venture]

@last hollow .I think phone number option might not be available in your county yet.I will only say you to wait for it to arrive in your country

[last hollow]

I my Country number option is available because in my all friends account this option is available just in my account this option is not available

[crisp venture]

@last hollow i think you have changed your region to kRJP that might be a issue not seeing the phone number link option

[last hollow]

Can You Change My Region To Pakistan?

[crisp venture]

@last hollow No you wont be able to change it before the cool down period is over.Please know that its your responsibility to take care of your account.

[keen shard]

why i cant buy uc ingame?

[last hollow]

but guardian verification also not work

[crisp venture]

@last hollow As said before wait for the cool down period too be over and all your issue will be solved.Thank you have a nice day

[last hollow]

Oaky Thanks❤

[crisp venture]

@keen shard Can you elaborate your issue

[keen shard]

what this mean bro can u explain me? sorry

when i tap to buy uc in game it show me this evey time

@crisp venture

[crisp venture]

@keen shard i am sorry I literally don’t know much about it.So you can tag <@&481161015728406538> and ask them to help you with this issue.i am really sorry that I couldn’t help you

[celest shadow]

Please contact the in-game customer service for further assistance.

[dusky stone]

can i contact any customer service by gmail?

[thick agate]

I think we were hacked by the same people

I say this because of the devices listed below

[cyan citrus]

The e-mail for the customer service is: [e-mail]. However, we will recommend you to contact the customer service only through inside the game.

[last hollow]

yes someone hack my Facebook account

[acoustic anvil]

‏This is my account name (HasanALoklah)
‏Hello, PUBG Mobile support team, please reply as soon as possible. My account has been banned without any reason. I am sure that I did not violate the rules and standards of PUBG Mobile. I know very well the rules and standards, and I think that it is a technical error or that it was itemized by mistake. I hope the technical support review my account again Thank you pubg mobile support team
‏This is my account ID (595887864)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @acoustic anvil.

[thick agate]

the same happened to me

if i solve it i'll tell you how i did it

[dusky stone]

Yes, but i try to study all the option it may help me but noone of them are!all i need to enter my account again, it says unrecognized device and gives the power for mobile number sms code while it was linked by the hack! what option can support my case at customer service. when i chat them they told me go help and support file claim how stupid im saying i cant enter anymore im blocked!

Yesterday the hacker changed my nickname! im here trying to contact customer service and there is no option that i know that helps about unrecognized device!

[cyan citrus]

You have already been answered for the same issue multiple times, @dusky stone. There is nothing we can do to help you with this through the community, so please continue with the customer service and avoid repeating the same questions in the community channels.

[cyan citrus]

Could you please translate this message, @strange thorn?

[dusky stone]

I am not im trying to find help thats all!
i cant let a trash win, i will keep trying and try to find a good person who can help!

[trail crown]

hi, anyone can help me?

[cyan citrus]

If you have made illegal purchases in the past or from the unauthorized sources or if you were involved in refund fraud, the UC will be deducted until the total amount has been deducted. Also, you will be restricted from using certain features in the game. For further assistance with this, you may try to contact the customer service in-game.

[cyan citrus]

Hello! How can we help you?

[sick crown]

Hello

[cyan citrus]

Hello! How can we help you, @sick crown?

[sick crown]

Someone is live of Facebook playing pubg with hack on the live screen... How can I report that?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sick crown.

[strange thorn]

I do that I want to know how many uc need to buy it no one knows that

[cyan citrus]

We will not be able to provide you this information, @strange thorn. As mentioned earlier, you can contact the customer service for further assistance.

[strange thorn]

All say that no one knows that information

[cyan citrus]

We will not be able to help yo any further with this.

[trail crown]

im in the international server Chinese Taipei Region, and I can draw the 2022 voice pack to buy 白痴公主 voice pack , but I can’t find any interface for me to exchange the voice pack. can you help me?

[proper orbit]

Hello. I was hacked and the data of the game was changed, the account was blocked, my mail is linked to the account and the hacker has Facebook.

Is there an unlock option?

On the day my account was blocked, I filed a complaint about my account being hacked.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proper orbit.

[dusky stone]

why i can verfiy by my gmail via code here?

why i cant*

[trail crown]

anyone can help me?

[brazen cradle]

I am sorry could you explain the situation more clearly for me to understand better.

[brazen cradle]

Because it’s being sent to your phone number.

[trail crown]

I draw the ticket but I can’t find the activity exchange Interface

[dusky stone]

is there other way can verfiy by my gmail?

[brazen cradle]

Oh wait , you said you got it but you don’t see in in the inventory ? Did you check the in game mail ?

[wild salmon]

yesterday I accidentally changed the server from Europe to North America and for 60 days I can't change it back, the problem is that I have a very large lag and I bought a royal pass and I can't take it to the maximum level, please help- id 5223201147

[cyan citrus]

If you have recently changed your server, you will need to wait for the 60 days of cool-down to be over before you can change your server again, @wild salmon. Unfortunately, this is no other way.

[wild salmon]

@cyan citrus i have mega lag, don t play

[cyan citrus]

Sadly, not something we can help with, @wild salmon.

[wild salmon]

….

[spice tundra]

Hello support team, my account has been banned and I did not make any mistakes and did not use any external or additional files. My account was blocked by mistake. I ask the support team to re-verify my account and lift the ban because I did not commit any violation conditions Thank you very much pubg support team
Please help as soon as possible.

id: 5883523693

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spice tundra.

[trail crown]

checked, I confirm that I get it, but I can’t find any place to exchange to voice pack

this is what I have found on the website, I miss this exchange page to use the ticket

[onyx plover]

Don’t give your information to the any website and we are on Global version not another version.

[trail crown]

I’m also on the global version

[onyx plover]

So don’t open any website that you see it in youtube or another link from private message, the scammer will stolen your information, be careful

[crisp venture]

@dusky stone because the hacker has disabled Email verification thats why you are not able to see the email option.I hope you get me

[dusky stone]

he is good i do have solution for these?

[night cloak]

how can i get help. They stole my account

[calm fractal]

[52686791] GAC Login ID or Password PMCO South Asia Pakistan
Dear team,
As a captain I want my all team members GAC login ID or Password ASAP,
cuz some of my players not getting mail you send for GAC ID or Password.
You send me mail but u didn't provide all of my players GAC, ID Pass.

[marsh plume]

where we reporting cheater?

[vivid folio]

Are we talking about PMCO or regular matches?

[marsh plume]

regular

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @marsh plume. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[last hollow]

Okay❤

[thick agate]

Trustworthy Discord

[night cloak]

In which season night mode came earlier in pubg

[marsh plume]

how can l fix this glitch problem? l cant watch any one. lm using 100mbps internet https://youtu.be/3MHRg5bH4-w @polar marsh can u help?

[uneven gate]

Hi , I got Banned for no Reason .

I was playing a warehouse and suddenly the internet disconnected and when the connection came back I got a ban! please help .

5249324947 ID .

[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uneven gate.

[night cloak]

Banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[full cypress]

@celest shadow

Bro i have played with my friend today only three games all of the games i'm dead at the bigining of the match then i slept now i went to my acc it show me this message but i didn't now any thing about if they use hack or not ...
he got 10 years band ,and i got 1 week band what should i do?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @full cypress.

[pastel tiger]

Не приходит код подтверждения на почту

confirmation code is not coming to the mail, yesterday came

[crisp venture]

@marsh plume please use #old if you are facing any issue in-game so that your bug can be reviewed by the community team

@pastel tiger Please use only English 🥴

[amber oracle]

I want my account back, where i was banned for two months without using any means of cheating or manipulating files.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @amber oracle.

[mellow dome]

I was blocked in the metro pubg 2 times already for dishonest play, although I did not use a single bug for the entire game

[manic solstice]

Hello . I calmly played Metro Royale, did not use game errors, did not harm allies, did not sell things and did not use old software, but for some reason I was blocked in Metro Royale mode.

[vocal current]

hi guys i get banned may account with no reason i send email with no answer what i do i need support please?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal current.

[storm flume]

Please contact the customer service for further assistance, @manic solstice and @mellow dome. Refer to subpoint 5.4 in #faq for further information.

[upbeat wigeon]

problem in pmco where should i report?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban sorrel.

[fossil fiber]

@polar marsh my account was banned for 10 years for nothing. I’ve been waiting for 2 years but now people are getting their accounts back. First i wanna know why i’m banned when i didnt do anything second why there are double standards for community by unbanning some.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fossil fiber.

[lone jewel]

Hello, Buggy Company, my account has been banned and I did not break the rules. Account ID 5520605256, thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lone jewel.

[covert remnant]

@upbeat wigeon Please join the PUBG MOBILE ESPORTS Discord server (https://discord.gg/esportspubgm) for assistance related to PMCO.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[uncut jasper]

hi i have issue with my account some one h4cked my gmail account and he put his phone number and removed my recovery email i can login with facebook and email but only my gmail got h4ck

[storm flume]

Please contact the customer service for further assistance, @uncut jasper. Refer to subpoint 5.4 in #faq for further information.

[uncut jasper]

so this is only way to fix ?

[hidden pivot]

I am not a cheater. My account has been banned for no reason.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden pivot.

[brazen cradle]

Yes, it’s the only way.

Hello. What do you need help with ?

[stone wave]

I merit my 40 and I can't be afraid of anything, even the warehouse, even the unranked. The only thing I can fear is come on unranked solo, so I can't be afraid of solo ranked. I hope for a solution. I tried my mobile and it didn't work @celest shadow @junior birch

[brazen cradle]

You have 40 merit and you cannot play anything apart from un ranked solo ?

[stone wave]

I can only play UNRANKED SOLO

Solo Rank I can't

[brazen cradle]

Due to low merit you cannot play that mode. First increase your merit to play the mode.

[stone wave]

How do I increase my merit?

[brazen cradle]

By playing un ranked matches.

[wispy iris]

Hello, I want to report a person who is a staff on the official Pubg Mobile server. Who should I talk to about this? I would be glad if you help.

[toxic gate]

dude lets play

idk

[stone wave]

Merit does not increase in Solo Unranked

[wispy iris]

@brazen cradle Do u know turkısh?

[toxic gate]

lets paly

[brazen cradle]

What is the issue and who are you talking about ?

[brazen cradle]

It will if you come top 10.

[brazen cradle]

Move your conversation to #pubg-mobile if you don’t need support with in game issues. Thank you

[stone wave]

Ok thanks

[toxic gate]

welcom bot

[brazen cradle]

Yes.

[wispy iris]

I'm talking about the Japon Dan who is authorized on the Germany server. He cursed me in dm and apart from that, I have 1-2 more issues to complain about.

[storm flume]

Please do not use languages other than English, @wispy iris. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wispy iris]

Is there a place where I can speak Turkish

[brazen cradle]

To keep the gaming experience fair there is an option that can stop you from moving if some one reports you for killing them in game while playing. It’ll not get your account suspended.

[junior birch]

Please refer to sub-point 3.1 in #735483472432594994 for further information.

[wispy iris]

@brazen cradle

[brazen cradle]

Community Servers have their own channels to deal with such situation , please proceed to contact some one on the respective community server regarding that issue.

[wispy iris]

Can u check dm

[proud moon]

Hi, my account has been hacked and I can't log in. please help

[storm flume]

Please contact the customer service for further assistance, @proud moon. Refer to subpoint 5.4 in #faq for further information.

[proud moon]

I contacted them and sent them all the details

He told me you have to talk to us from the stolen account and I can't log in

[brazen cradle]

To answer the question. Your account will not be suspended.

[proud moon]

I need help⁦:-[⁩

[brazen cradle]

Tell them That you dont have access to the hacked account.

[proud moon]

I told them that and the conversation was closed

[agile wolf]

help!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile wolf.

[night cloak]

@celest shadow still getting same issue

[brazen cradle]

Can you share a screenshot of your conversation

[night cloak]

Anyone help me

[brazen cradle]

Are you using a guest account ?

[night cloak]

Twitter login

I have waited more than 24 hours without touching the game but still can't login

@brazen cradle

@brazen cradle what should I do now

[cyan citrus]

Please logout from all the devices through your in-game basic settings and try to log into the account with the new device again, @night cloak.

[night cloak]

I can't logout cuz i can't login

[cyan citrus]

You will have to log into the account with your old device, @night cloak.

[night cloak]

This is my old device sir

I have login on this device many times

[cyan citrus]

Are you using any other device other than this one, @night cloak?

[night cloak]

My account got Hacked by the third Link hacker has changed Gmail i only have Twitter Access that account has only Twitter and third link and i can't login via Twitter @cyan citrus

[lethal pivot]

@lime juniper hi is it possible to redo the form again thanks

[cyan citrus]

For compromised accounts, please reach out to the customer service through inside the game.

[night cloak]

That's the thing I can't login

To reach help