questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dreamy minnow.

[crisp venture]

@dreamy minnow No need to share your personal information here and be sure that pubg moderator’s never asks for your account information.If some one try to ask please block that user and be safe.Thankyou

[raven lichen]

Is anyone in here a Chinese translator? If so could you dm me? I need some help!

[crisp venture]

@raven lichen Only English speakers might be here in this server.Better you can use google translator and express your issue

[blazing agate]

I got banned and didn't use any files or modifiying the game code or data and that is unfair
, this is my id 5532767459

Please check my account
thank you for every thing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing agate.

Please refer to the private message from @polar marsh for further information, @grizzled crypt.

[proud bolt]

Hi, there is an issue with the game since the new update came out, I thought with time the issue will fade away but I see no progress so far.

During classic match, when I get into any vehicle, it actually behaves weirdly, I have to stop the vehicle completely, and drive off again to fix the weird behaviour. It actually cost me my rank several times.

[junior birch]

Did you perform a routine repair from the login menu?

[proud bolt]

I have. It hasn’t fixed the issue. I don’t have a recording of it, but I can make one and post it here to further clarify what issue occurs when I try to drive the vehicle in classic match.

[brazen cradle]

This is golden. Please do.

[night cloak]

I got banned 10 years and I didn't enable any hack or anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @proud bolt.

[low zenith]

I cannot buy UC on my ING debit card please help

[steady scroll]

is there any chance you can ban an acc with proof that it was stolen stolen

[brazen cradle]

ING Vysya Bank ?

[low zenith]

Yes v pay

[brazen cradle]

Please report it in game.

[low zenith]

I tried everything but it says unavailable card

[brazen cradle]

It’s an Indian Bank. And PUBG MOBILE is banned in India. Most likely that card or any card from the region where the game is banned would not work.

[low zenith]

But I got it form the Netherlands

[crisp venture]

@brazen cradle She is saying to ban a stolen account

[brazen cradle]

Yup. I understood that.

[crisp venture]

@brazen cradle Okay bro

[low zenith]

It's and Netherlands card

[brazen cradle]

This is something you’ll have to take it up with the bank.

[low zenith]

It has ducth words

Ah oke

Oh and btw what's an card number,?

Can you send me like anything to help me understand?

[brazen cradle]

Card number is the number on the Face of the card.

[brazen cradle]

Call the banks customer care and tell them that you are trying to use the card for an in game purchase and it’s not going through. See what they have to say.

[low zenith]

Oke thanks

[brazen cradle]

You are welcome.

[open hull]

@celest shadow Bro as you asked me I send messages to PUBG support 2 per day and their final answer was that and please tell me what that means
Thank you

@celest shadow And bro I'm interacting with PUBG officials since 6 months and now I'm tired so you are my last hope Hellllllllp Meeeee plzzzzzz

[green agate]

Hello! This means that you already created a ticket for the issue and they have closed it to continue replying to your old ticket.
You should reply to them through your previous request.

[crisp venture]

@open hull Basically they are saying that you have already contacted them through previous conversation.And you are again trying to contact them with same issue.So they don’t get confuse thats why they are closing this conversation.

[open hull]

Bro every time I text them they just send random answers (idk if they were bots) and just cut they conversation so for explaining them the real issue I text them again

@green agate btw what I have to do now.

[open hull]

Ok thanks btw

[green agate]

If your previous conversation to report the issue is closed, you need to include in your most recent report that you cannot reply to them in the correct one.

[crisp venture]

@open hull if you have lost your previous conversation with support team then you might say them and contact them through new ticket.Hope so it works because for me it worked so i am saying

[open hull]

No all the conversation are been closed

[open hull]

Hmm

[green agate]

Then create another conversation giving your evidence, and also explaining that they closed all of your tickets.

[open hull]

Hmm I will try.

Thanks both of you brothers for helping ❤️😘

@green agate broo do you play PUBG?

[late steppe]

Hi my account got stolen it was connected to Facebook. Can you please reply to this message and I will fill you in with all information. Its a really hard worked account with Unknown Cash in the account.

[steady zinc]

hello pubgm i have a question iam playing on emulator gameloop but since 2 seasons my ping is fluctuating so i wanted to try exit lag cause a lot of streamers use it and other people i know and exitlag tells that its not bannable so can someone confirm this? cause i have invested a lot of my hard earned money into my account so i dont want to do anything that can lead to a ban.

[surreal crown]

Hı my account was closed even though I used cheats, where do I need to reach?

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[surreal crown]

How can I reach

[brazen cradle]

If you are banned and if you wish to proceed or challenge the ban. Kindly File a Claim.

[crisp venture]

@late steppe Please contact customer service in-game for further assistance related to compromised account.And its your responsibility to safeguard your account safety.✌️

[woven crest]

my friend account was banned under false claim for modifying the game data
he dosen't even know what this means, any one has a solution
note that he has been playing the game since season 3 and never used unofficial apps to run the game
his id : 5206327545

[polar marsh]

Please refer to the private message from @polar marsh for further information, @woven crest.

[steep shore]

I hope you understand my position.. I did not cheat or modify the game files or download the game from an unofficial site. I only opened my account on Gameloop emulator and yet my account was unjustly banned.. I hope my account will be restored. ID : 5173323935
@@brazen cradle

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steep shore.

[late steppe]

I did but it was a robot and it couldn’t solve my problem. It would be great if I could work with a human as I can explain in detail what my problem is. Thank you

[cursive gale]

helllo ı have teaming video

where can i send the video

[celest shadow]

Please report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[crisp venture]

@late steppe Yes the bot will ask you some questions and you need to answer as per bot’s questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rancid elbow.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @cursive gale. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fading cape.

[visual spruce]

@polar marsh I'm an emulator player and i didn't do any cheating, my two accounts got banned on the same day (5545904970) and (558219626) i need help @dire flames

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual spruce.

[scenic saffron]

why my account banned?not use cheat or change data
why why whyyyyy????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scenic saffron.

[storm flume]

Please do not use languages other than English, @mossy spoke. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[quartz basalt]

hello there.
I was shocked that my account got banned unfairly. It says Modifying the game code or that . which is something i never did and not willing to do. all am asking is to review my game play and if there is anything unnormal you got the right to ban me.I have been been playing pubg mobile 3 years from now and am emulator player i use global Gameloop. my ID is 5437734447.
Plesse recheck my statue and my gameplay cause i beleive that i just got banned by mistake.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz basalt.

[sudden glacier]

my account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sudden glacier.

[sonic dew]

Is there any admins online? i'm using to twitter to log into my account and it says my account has been suspended while my twitter accounts works fine.

[covert remnant]

@sonic dew Can you casually login to your Twitter account?

[open token]

@polar marsh I will apply official complaint to the main court to refund my money spent on your game , you banned my account without any reason and you customer support ignoring my complaint

[polar marsh]

Please refer to the private message from @polar marsh for further information, @open token.

[light wolf]

Hello @polar marsh is there any news about random banned guys without reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @light wolf.

[late steppe]

I know the bot couldn’t solve my problem that’s why I am reaching out to you. It would mean a lot if you help me. Thank you so much 😊

[serene kettle]

Hello I'm an emulator player and my account was banned for 10 years this morning for no reason what should I do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @serene kettle.

[solar zephyr]

Account banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar zephyr.

[mossy spoke]

I cant play what to do

[pale prism]

My pubg account ban yesterday. I am emulator player I didnt use any kind of hack or modification nor
playing with any hacker. I have spend too much money on my account.please
review the case again as i was playing legit
Ban is not acceptable.

Pls unban my id 5632098344

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale prism.

[crisp venture]

@mossy spoke Please Only Use english word and please provide Screenshot in English as this is only English based discord server of pubgmobile

@serene kettle If you think your account has been banned without using any hacks then please claim a file with pubg customers in-game

[magic bloom]

Help

Any admin?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @magic bloom. Remember to read through #faq before asking questions in the support channels.

[bleak trail]

Hello

Koi online ha

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @bleak trail. Remember to read through #faq before asking questions in the support channels.

[placid comet]

im in guest account but i cant connect my acc any alternative system says connection error please try again

[viral quartz]

My account was stolen by hackers can anyone help?

[storm flume]

Please contact the customer service for further assistance, @viral quartz. Refer to subpoint 5.4 in #faq for further information.

[hard night]

bro can you send me this form and also server link

[stark spire]

I got banned without any type of cheating and I don’t know why I got the ban I need to contact someone to know why I got the ban specifically

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stark spire.

[steady scroll]

does anyone know how to get an stolen acc linked to facebook back, free if posible

[storm flume]

Please contact the customer service for further assistance, @steady scroll. Refer to subpoint 5.4 in #faq for further information.

[ashen monolith]

press on forgot password xd

[steady scroll]

its not that easy bro

[tribal jay]

Can some one tell me how to fix this problem

[junior birch]

Feel free to send your inquiries related to PUBG MOBILE esports in: https://discord.gg/esportspubgm.

[ashen monolith]

do u have any other devices logged in that facebook acc?

[steady scroll]

the guy changed the email, now if i put mine it appears that it doesnt exist any acc with that email

i have the new email put i go to forget pasword and they send link to the guys email

💀💀💀

[sweet salmon]

@steady scroll Inbox me

[steady scroll]

to start i dont have money bro

[sweet salmon]

@steady scroll i don't work for money

[steady scroll]

well then

[ashen monolith]

I guess you cant recover it anymore

[steady scroll]

why people are so mean

[ashen monolith]

I got scammed like 50€ and an acc which got banned 10years cuz the guy who scammed used hacks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ashen monolith.

[steady scroll]

i hate this community people so mean bro

[onyx otter]

my name is kareem mohamed and my id is 566863292 my account have been banned for 10 years and i didnot use to play with any hackers or use any cheating case

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx otter.

[cyan citrus]

Please understand that we only provide community support through this platform. Therefore, we unfortunately will not be able to help you with issues related to accounts. Please continue with the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[olive field]

<@&639889499718942720> <@&481161015728406538>5947777688

@polar marsh 5947777688

I don't do anything and i took pan

Why this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive field.

[shell musk]

Hi after applying for VIP , HOW LONG they will take to make decision ?

[leaden hemlock]

hi , my account get ban 10 year in gameloop , i dont use any cheat ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @leaden hemlock.

[sudden arch]

I hello I would like to know why I no longer have access to the royal metro mode. <@&481161015728406538>

[languid berry]

Y are people taking 10 yrs ban for no reason , iam afraid to open the game!!

[ivory robin]

Welcome Ban Pan 2.0

[cyan citrus]

The accounts are only suspended due to violation of the terms of service of the game, @languid berry. You may refer to #faq 2.12 for more information.

[junior birch]

Please provide an image of the issue you are facing, @sudden arch.

Also, please do not use the moderator role mention unless it is an emergency.

[shell musk]

@junior birch hi Saif how long they take to make a decision after apply for VIP

[sudden arch]

Ok

[winged island]

My account has currently been banned for 10 years, yet I have not done anything that may cause such consequence. My player id is ( 5172924365 ), and my username on PUBG Mobile is ( snvALI ).

I have been a great fan of this game and an active player since season 2. I am also quite popular as I am part of a squad of facebook streaming page named {نووي - nawawe } and you can see throughout all of the streams available I do not cheat or use any plug-ins or violate any of PUBG Mobile terms
When I first began my Pubg Mobile journey, I started playing on my PC, then I moved back to playing with my iPhone. For the past coupl’e of months, I bought a new PC and wanted to enhance and improve my playing skills.
I am sending this email in hopes my case could get reviewed as this is unfair and I would really want my account back as I’ve spent a lot of money on it. I have many screen recorded videos and montages of my gaming and I can send those upon request.
I am begging for my ban to be reviewed as I really want my account back.
Thank you for your consideration,
snvALI

[storm flume]

Please do not use languages other than English, @winged island. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged island.

[sudden arch]

its me but its when i want to join



[junior birch]

As Metro Royale is still under beta testing, only some players have been invited. You can look forward to the next chapter.

[sudden arch]

No i have Play

All m'y friend Can play

and with my 2nd account I can

🤔

[junior birch]

Metro Royale: Reunion is not available to everyone, please contact the customer service for further assistance. You may also refer to the sub-point 5.4 in #faq for further information on how to contact the customer service, @sudden arch.

[void quiver]

Hello pubgm i don’t know what happening i got ban after login to game i playing for so long im very fair player of pubgm please help me to get back my account . my uid- 51434101687

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void quiver.

[sudden arch]

where can i contact them



[junior birch]

Please refer to subpoint(s) 5.4 in #faq for further information, @sudden arch.

[spare widget]

Hello pubg mobile. Why i cant change country in my account? Everyone else can.

[sudden arch]

he doesn't answer



[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to the sub-point 5.4 in #faq.

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

[night cloak]

no sir ,Emulator Players are banned for no reason and the most ugly things is that pubg mobile is not answer to find where is problem
i can show this link https://trovo.live/video/ltv-106233603_106233603_387702299532393024?ltab=videos
watch in 30:00min to see how your system is giving ban for nothing

thanks ! (we know rules no needs to repaly )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[wise sundial]

Can see my fpp to tpp switch button

I need helping

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stark charm.

[shadow plume]

@covert remnant @compact oar
id: 5147103571
name: 51^Ghonim
Device : Emulator
Country : Egypt
banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow plume.

[steel rover]

Someone can help me

A guy hacked me account and he link hes twitter

And i cant unlink and he always its on me account

[storm flume]

Please contact the customer service for further assistance, @steel rover. Refer to subpoint 5.4 in #faq for further information.

[junior birch]

Could you please elaborate on your issue, @wise sundial?

[junior birch]

Please contact the customer service for further assistance, @steel rover. Refer to sub-point 5.4 in #faq for further information.

[steel rover]

Hes always join me acc

Im not familiar with this

Im soo scared to no lose acc

[wise sundial]

I can’t find my fpp switch botton when playing in all game modes

[steel rover]

He always join me acc and try unlink me facebook

And playing on me acc and lose im soo scared about it

I added money on game

I do this but i wait 4 days and nothing happen

[pseudo stratus]

My account has been randomly banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pseudo stratus.

[steel rover]

Im soo scared pls help me this acc its from season 3

[junior birch]

Did you enable the FPP Swap feature from in-game settings > Controls > Advanced Controls?

[brazen cradle]

You’ll have to wait for their action. Patience is key.

[steel rover]

Im scared bro i work alot and idk how he log on it and put hes twitter

[storm flume]

Please contact the customer service for further assistance, @steel rover. Refer to subpoint 5.4 in #faq for further information.

[steel rover]

Im scared to him not gonna delete the account

[lofty ledge]

@BLITZ⚡IRON#111 hi i have banned yesterday for 10 year because of modifying game Code or Data.

[steel rover]

And i cant play bc him join always and log me out of the match

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lofty ledge.

[vital violet]

What is pubg mobile customer support email?

[junior birch]

[e-mail].

[steel rover]

What i do now i waiting?

[brazen cradle]

That’s all we can do at this point. 🤞

[steel rover]

Omg he join always and dont let me play, i can do something to remove that tw more faster

[vapid grove]

Help i am banned without any hack and i can't play PMCO like this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid grove.

[cerulean fog]

When is the new update release date ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @cerulean fog. Once we do, we will publish further information in #news.

[placid comet]

İ CANT CONNECT

HELP PLSSS

[junior birch]

Can you please provide an image with the English language used?

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[placid comet]

says connection failed please try again

turkish languange

[night cloak]

Is the use of costom aim apk banned ؟؟

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[night cloak]

Thank you

[placid comet]

@celest shadow

[true olive]

What’s the healing coefficient of shooting teammates in the update ???

[celest shadow]

Please refer to our moderator's instructions, @placid comet.

[placid comet]

?

[celest shadow]

If you are facing an account-related issue, please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[placid comet]

i cant conntact support

customer service

[viral pelican]

Before I try again, it says login from email, I can't add my phone number. They will ban me even though I log in via email and my account is stolen.

Helpp

[storm flume]

Please contact the customer service for further assistance, @viral pelican. Refer to subpoint 5.4 in #faq for further information.

[placid comet]

im touching customer service but nothing changed

[viral pelican]

there is no such option about my case

Help pls pls

support is not helping they will ban my account please help d

[serene arch]

I don't know why I've been playing live on Facebook AN_GK0T-GK1C Link live .https://www.facebook.com/BrooklynGaming.tv/videos/5336253243051496/?extid=CL-UNK-UNK-UNK-AN_GK0T-GK1C
After the account was closed, I went to sleep, and when the broadcast came, I logged in to the account and i got a ban on my account of line, and I don't know 5341781408 why.
I hope to check the account as soon as possible and thank you for your love and pain we hope to play the game fairly and remove the violations that exist and thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @serene arch.

[viral pelican]

Helpppppp

[celest shadow]

On the Nimbus Islands, you can heal your teammates by shooting at them. The healing coefficient of shooting teammates will be improved in the upcoming patch.

[night cloak]

Fix 90 fps in iphone 13 pro max cmon devs its been months without any fix

[celest shadow]

Please be advised that the moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[placid comet]

@celest shadow

will come 90fps for xiaomi note 10 lite? have performance mode but 60fps

[cinder fulcrum]

what is the best official emulator for pubg mobile ?

[placid comet]

gameloop

[celest shadow]

Please perform a routine repair from the login menu or reinstall PUBG MOBILE from your app market.

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[placid comet]

i repeared before but nothing changed im reinstallin now

[celest shadow]

There are different types of emulators available, but the only recommend emulator is GameLoop.

▫️ https://www.gameloop.com

[empty basin]

5295981278 BAN WITHOUT ANY RESOEN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @empty basin.

[night cloak]

Today my account got banned for 10 years and I'm sure it's a mistake because i have never cheated on the game and u can check the account I've been playing pubgM for 3 years now and I have a lot on that account please help
id:5353497837

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cinder fulcrum]

thank you guys

[subtle wadi]

Tier restrictions won't stop cheaters

[vestal scroll]

So what do u guys do just asking 😂

[spark zenith]

Why?!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark zenith.

Please refer to the private message from @polar marsh for further information, @calm phoenix.

[celest shadow]

We are volunteers moderating this Discord server. We can only provide community support for the global English version of PUBG MOBILE here.

[vestal scroll]

Oh

[somber remnant]

Lmao pubg

[steel rover]

…..

[bold estuary]

Yo can report it in #old

I mean in #discord thats why you give to NONE ONE your personal info lmao

[agile warren]

ID: 5769406978
Hello sir,
my account has been banned yesterday, I didn't use any cheating way, I have recorded videos for last 2 monthes while playing proving that I was playing clean, Please sir check my account again.
Thanks sir for your time.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @agile warren.

[rain pier]

Hello everyone. I have a problem. I linked a twitter to my account, in order to put an avatar from it. But it shows that the social network is linked, but there is a lock on the avatar, pls help. ID: 5320063340

[west belfry]

Is there any pubg support active

I want to know why my two authentication is not showing

[west belfry]

I want to enable it

[dawn quartz]

I didn't use any hacks or never modify any data or files. Why my account got banned?

Even everyone getting banned after login to the game. This is surely a mistake. Please review my account and gameplay.

GameID - 51661738577
InGame Name - HUNGRY | TROJAN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn quartz.

[kindred pier]

PMCO SOUTHASIA met in ERANGEL and SANHOK

[solid cypress]

Will they give me a ban for returning uc?

Will I get banned for a refund?

[celest shadow]

You cannot refund UC that you have successfully purchased. If you force a refund, your account may receive a penalty or suspension.

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[solid cypress]

During what time do I need to return the funds, so as not to get banned for 10 years?

[modern dawn]

ID NO.51547980764

[solid cypress]

Do I need to return the amount I requested with a refund?

[celest shadow]

Please use Twitter as your login method.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[keen oar]

5594848001 i get 10 years ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen oar.

Please refer to the private message from @polar marsh for further information, @modern dawn.

[celest shadow]

You should cancel your refund or contact the in-game customer service for further assistance.

[solid cypress]

How do I cancel the refund on ios?

[cobalt lance]

banned for 10 years for none reasons.
ID :5527390689
Username:『IGI』MAQBRA1
DEVICE: Gameloop 7.1
INTERNET :orange (Cable internet)
COUNTRY : jordan

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cobalt lance.

[limpid stream]

ID 5453603925
my account has been banned, I didn't use any cheating way, I have recorded videos for last 2 monthes while playing proving that I was playing clean, Please sir check my account again

Why is this injustice, pubg, we will not forgive this injustice, the hackers are in the game and have fun with paid hacks and they have not been punished and you are punishing simple people

Thank you for insulting us

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid stream.

[vague rampart]

Buggy Mobile, when do you admit the error of migrating the account data and find a solution for us? We lost our accounts from the mistakes of the Buggy company. We want the feature to return the account data to the global issue. 3-year-old accounts have been migrated and you did not give us the option to re-account to the global and customer support in the game are not cooperative at all

[cyan citrus]

If your account has been migrated to a different version other than the global version of PUBG MOBILE, it will not be possible to use the same account again in the global version of the game. For further assistance with this, you may try to contact the customer service in-game, @vague rampart.

[cyan citrus]

You may contact Apple support for further assistance with this.

[vague rampart]

The customer support inside the game did not help me even though I sent them purchase invoices and links that confirm the ownership of the account. There is no hope. I want to understand why I put the option to migrate data and did not put the option to return the data

[cyan citrus]

As we only provide community support through this platform, we unfortunately will not be able to help you any further with this, @vague rampart.

[vague rampart]

Thank you, it's not your fault the company's mistakes

[cyan citrus]

Thank you for your understanding and you're welcome, @vague rampart.

[quasi anchor]

why is pubg exiting automatic

kicking me out from lobby

??????

help me

@cyan citrus

[green karma]

Hello sir

[dawn shore]

Why we all emulators players getting banned without doing any violations? My all teammates are got banned luckily I was busy and didn't get time to play with them that time. Now only I left and all of my friends are banned without doing anything.

Now, I think you guys should fix this issue or you guys will lose all players. Even you guys banned YouTube streamers, please don't break PUBG game by doing this kind of banned who never broke any rules and conditions.

My all friends are sad now and decided to leave PUBG forever, but I requested them to hold till PUBG support fix this issue. I spent so much money on this game if we are getting banned without any reason that will be injustice.

Please unban them guys, Its a humble request to you guys. Please help us......

My Friends IDs

1. ID - 51661738577 Name - HUNGRY | TROJAN
2. ID - 51547980764 Name - 3am Max

#WE_WANT_JUSTICE #FIX_BAN_ISSUE #SAVE_EMULATOR_PLAYERS #SAVE_PUBG

[mild fractal]

O vai ,, amr account ban khaise kn,??
Ai kicci vai?,,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild fractal.

[junior birch]

Please refer to sub-point 4.5 in #faq for further information, @quasi anchor.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sour perch. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[junior birch]

Hello! How can we help you?

[junior birch]

If you believe that your account has been wrongfully suspended, you can submit an appeal by clicking on the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered, your only option is to wait until the specified date.

[worn plover]

can anyone help me in banned issues?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @worn plover. Remember to read through #faq before asking questions in the support channels.

[dawn shore]

@junior birch We did everything but same reply we got every time. Can you please help?

[junior birch]

Unfortunately, I won’t be able to help you with this issue through this community.

[worn plover]

i have a problem with the anti-cheat

[junior birch]

What is it?

[worn plover]

my friend is got banned seasons ago and i got banned with him

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worn plover.

[lean berry]

Hi PUBG Mobile, sorry for the inconvenience. The day before yesterday, my account was banned without violating any of the rules of the game, knowing that I am a tournament player, and I had a tournament on the same day from YJ. The next day I came to open my account, I found my account banned. Please check my account because I am sure that I did not violate any of the rules that violate the game. Band date 19/4/2022 and this is my hand 5329079889 and this is my name in the game TB | MHAWISH PLEASE REVIEW MY ACCOUNT.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean berry.

[tribal fiber]

I Got A Unexpected Problem With The Merit System

Is There a Chance I Can Get It Back?

[long trellis]

This game have auto ban problem and more

That they can’t fix rightnow

[night cloak]

@long trellis i got also ban today my 4k$ acc gone😞

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[upbeat crag]

When it’s gonna be solved I’m tired of this glitch man every match I have landing glitch

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @upbeat crag. You can also submit a report in #old in compliance with the channel's pinned instructions.

[fallen sundial]

banned for 10 years for none reasons.
ID :536927248
Username:DÁMARŪ
DEVICE: Gameloop 7.1
INTERNET :EarthLink (Cable internet)
COUNTRY : iraq

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @fallen sundial.

[worldly palm]

@lime juniper why emulator players are getting banned for no reason ?
can we get a word from a human ?
a lot of people are getting banned on emulator for no reason, and losing their expensive id's can u please look into this matter ?

[left granite]

Hi

[spiral pagoda]

@polar marsh who can help me with unauthorized charges to my credit card?

[crisp venture]

@upbeat crag Please share this video in #old so that it will be reviewed by the team soon

[merry osprey]

Hello PUBG MOBILE Between 2022.04.23 and 21:20 My precious game account was unfortunately banned for an unknown reason. Any add-on is illegal, cheating, etc. I have not used any application or program that will adversely affect the game. On the other hand, even my Kaspersky anti-virus program was installed on my computer. Besides, I don't know if there will be cheating players or not, I don't know if I'm playing with them. My account is very valuable. I believe that I will make up for this injustice and get my right. I request you to examine and research again. I believe that there will be no problem and my account will be banned again. Regards and Love PUBG MOBILE TEAM.. my name in the game: VALiBEY ID: 5341800568

I am also using asus tuf gaming motherboard which has wifi so I think there may have been data exchange. Please remove my ban, I worked hard.

help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry osprey.

[junior birch]

Hello! How may I help you?

[crisp venture]

@merry osprey If you think your account got ban without any reason you can simply claim a file against it and create a new ticket and talk to pubg customer service for further assistance.Thank you

[junior birch]

Please use #discord for Discord-related support, @sullen rain.

[sullen rain]

Did you delete my message?

[night cloak]

hello
my account got banned
for no reason
my ID : 5239529194

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sullen rain]

At least notify me without deleting my message so I can copy paste it on discord rather than rewriting it again.
Thanks ^^

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude juniper.

[normal condor]

Hi

My account got banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @normal condor.

[junior birch]

Hello! How may I help you?

[deep flame]

hello
my account got banned
for no reason
my ID : 5651145838

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep flame.

[dull sorrel]

@polar marsh Hello pubg mobile frist i cannot get a verification code for resetting my mobile number password that is linked to my account after many days i remembered my old password and get logined and then i try to change my third link number and again facing the same problem there as well that is i cannot get a verification for the number i enter i tryed a different number as well but not getting plz fix this i am soo desperate bczz of this issue bcz i want to change by number

@polar marsh not replying...?

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

Please refer to my above message.

[dull sorrel]

i am trying to get the verification code for my mobile number how do i get it on my email and trying this for at least 4 days...always the same not receiving the code what should i do

[junior birch]

Please try again tomorrow or contact the customer service in-game for further assistance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @umbral pewter.

[craggy shuttle]

forgot the email address linked to the account what to do I have access to the account via google play

Am live russia

[storm flume]

Please contact the customer service for further assistance, @craggy shuttle. Refer to subpoint 5.4 in #faq for further information.

[craggy shuttle]

I didn't understand what you said to me

@junior birch

[vocal fjord]

hey i used the redeem code of star challenge arabia and it said done and redeem code has been sent,so when should i get the uc? @junior birch

[junior birch]

Please contact Mocha#1000 regarding this.

[quaint moss]

6 quick draw matches in chear park mission doesn't count single time I try many ways to complete this but not Singal one shall count

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @quaint moss. You can also submit a report in #old in compliance with the channel's pinned instructions.

[craggy shuttle]

what is the support email address? @junior birch

[junior birch]

[e-mail].

[still igloo]

My account got ban for 10 years I didn't break any rules there is done glitch in my account please help me to unban my account I spend$4000 in my account please unban my account it's my humble request

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still igloo.

[dusky hamlet]

I got banned for 10 years for no reason, I didn't break any rules there is done glitch in my account please help me to unban my account I spent $10000 in my account please unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusky hamlet.

[vocal fjord]

@vagrant tulip

[vagrant tulip]

You will find it in mail.

Ingame mail

[spiral pagoda]

@polar marsh ,
@junior birch who do I contact about close to $300 charged to my cashapp card that I didn't authorize?

[storm flume]

Please contact the customer service for further assistance, @spiral pagoda. Refer to subpoint 5.4 in #faq for further information.

[spiral pagoda]

Thank you

[junior birch]

You are welcome!

[spiral pagoda]

Sorry to be a pest. I looked at subpoint 5.4. Where is this menu?

[vocal fjord]

i'm sure of that i'm the first one who used at as it asked me if those are the correct name and id, then it said the reedem code has been sent, but till now i didn't get anything @vagrant tulip

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @upbeat musk.

[junior birch]

Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ https://media.discordapp.net/attachments/943832482862735393/967954257317883904/IMG_4105.png
▫️ https://media.discordapp.net/attachments/943832482862735393/967954257015881768/IMG_4106.png
▫️ https://media.discordapp.net/attachments/943832482862735393/967954256764239902/IMG_4107.png

[mystic lake]

Hey please any one can help me ?

My phone is samsung galaxy s22 ultra but the game is giving me just 30 fps @polar marsh can I know the reason ?

[upbeat crag]

IGN: 565907780
Device: iPhone 13 pro max
Country: Germany
Network: WiFi
Internet : 130mbps

I’m tired of this…
every match I get Landing glitch

[crisp tide]

I've been banned for 10 years for no reason.
ID: 5330198682
Username: TikTok | عضل
Device: Gameloop 7.1
Internet: vodafone (cable internet)
Country: Egypt

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp tide.

[night cloak]

Is there any way to recover mail access lost ?

[wooden geyser]

Hello, I had a problem. My computer was blocked. I'm playing from Season 3. I don't use any programs that violate the rules. I just didn't do anything. When I wanted to open the account, it was blocked for no reason. Please solve it.
ID:5240172423
Username: UP l Founder
Device: Gaameloop 7.1
internet: we :Cable internet
Country:Egypt

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden geyser.

[night cloak]

Is there any way to recover mail access lost ?

[torpid tartan]

I've been banned for 10 years for no reason.
ID:5399417133
Username: dpRONi
Device: Gaameloop 7.1
Country:Albania

[night cloak]

How can I know Wich mail is vinculantes to my pubgm account

[vocal fjord]

@vagrant tulip i hope you can check it out as everytime it said done, last 3 codes in last game

[vagrant tulip]

the codes are working fine, I suppose you mistaken something from your end the id or the code was already used, check your in-game mail. anyway can't really help you regarding that you may consult the community team regarding that.

[vocal fjord]

i'm sure of my id and name, if its used why the message of reedem code has been sent shows up.. so there is nothing as usual, thanks

[night cloak]

@vagrant tulip you can answe me maybe ?

[vagrant tulip]

Can't understand what you're saying elaborate please.

[night cloak]

My pubgm account is linked to two social networks and an email, I don't remember the name of the linked email. I would like to know if there is a way for support to give me such access since it does not allow me to change it or unlink the email

@vagrant tulip better now v

Sir ? @vagrant tulip

[delicate prairie]

I've been banned for 10 years for no reason.
ID: 5197250577
Device: Gameloop

[polar marsh]

Please refer to the private message from @polar marsh for further information, @delicate prairie.

[vagrant tulip]

not possible

[torpid tartan]

I've been banned for 10 years for no reason.
ID:5399417133
Username: dpRONi
Device: Gaameloop 7.1
Country:Albania

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torpid tartan.

[next slate]

5285190489
Using game loop 7.1

[deft stone]

if i get 2 or whatever ammount of kills and i leave before my team dies. Why i dont get kills in achivment

[plush perch]

I've been banned for 10 years for no reason.
ID: 5252458350
Username: ¹Alrashdi
Device: Gameloop Computer Emulator
Country:UAE

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush perch.

[gloomy shard]

Many Emulator Players (Gameloop) are suddenly getting 10 year ban without any reason. Will we get our IDs back?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gloomy shard.

[vale veldt]

My account got banned for no reason I was playing and I was taken out of the game for 7 minutes to check my account and everything was fine and I was given compensation for another game I played when I finished I was immediately banned for ten years I have my last game video

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vale veldt.

[deft stone]

and plz make servers where you can only join with ping under 100ms

so frustrating to die to enemies who teleports

[sinful goblet]

How much ping do You get?

[deft stone]

i have 20ms ping but ive been killed by teleporting enemis

in match i shot with shotgun

from 1m

he didn die

he teleported with his lag

killed me

[sinful goblet]

We play with 190ms from where we come from

[brazen cradle]

Check if the phone is not low on charge. If there is any power saving mode activated and if the temperature of the phone is high.

[brazen cradle]

The match should be completed or you must die instead of exiting, for the kills to count towards achievement.

[brazen cradle]

The MS depends on so many external factors like region/server, internet connection , who you team up with if it’s a squad match, etcetera.

[brazen cradle]

Could be that he’s lagging, that’s why.

[iron pike]

This game is diying lmfoa. Most of friends got banned due to new ban system. Time to move on to next game

[ionic slate]

Hi, Its been like a year since i lost my account, does pubg help now with lost accounts or is it still the same

[storm flume]

Please contact the customer service for further assistance, @ionic slate. Refer to subpoint 5.4 in #faq for further information.

[ionic slate]

Oh alright thanks

[bitter raven]

Banned For No Reason It's Bug From Game Update Of New Banpan 2.0 Please Check And Fix it and Unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bitter raven.

[brazen cradle]

Yes they do. You can contact in game support through the login screen.

[flat osprey]

When trying to log into Metro Royale, a message appears: "This feature is in beta testing in which you are not participating.".
Friends said that it was a ban, but I did not violate anything and was a diligent player. I don't play on PC or emulator, only on mobile.

Account ID: 5763398024

[devout moss]

5369431563

The sub mail connected to my Pubg account was also connected to another game account I had the mail stolen and I only have the above two links Play Games and tweeter I applied for help to remove the sub mail, but the information is still correct, but still processing, it says Please Help

@polar marsh @storm flume

[covert remnant]

@devout moss Hey! It can take up to 30 days to recover your account if you have contacted the customer service.

[knotty pecan]

its been happening that i report them for harming their own teammates, but the message is about cheating? please take strict actions against this person

@covert remnant

[covert remnant]

You don’t need to separately report them. Their merits will be automatically deducted.

[granite lynx]

Wtf man they banned my account because I was playing game on my Rooted Phone ..and even I don't have options I only have 1 phone and I am on Custom Rom if I don't root my Phone I can't use My Mobile Banking apps because safety net fails with Magisk on Custom Rom

What am I supposed to do @polar marsh

[covert remnant]

@polar marsh ono why are you offline

[polar marsh]

Please refer to the private message from @polar marsh for further information, @granite lynx.

[deft stone]

why even have shotgun in this game

its so fkn useless

[turbid delta]

hello guys, 3 days ago, my account was banned for no reason and i don't know what to do. Please help if you can

[polar marsh]

Please refer to the private message from @polar marsh for further information, @turbid delta.

[mystic lake]

@brazen cradle my phone is not low on charge and the tempreture is not high ,I said to you there is no option to put it extreme (just 30 fps is the maximus option)

Whats the problem then?

[covert remnant]

@deft stone Many people use it. It helps during CQC.

@mystic lake Can you share a screenshot of your graphic settings?

[night cloak]

Hey, I had a problem with the donation, I threw the money into the kiwi, the money was gone, and the UC, and not, and it's been 2 days, please give me my UC

[covert remnant]

You threw the money where?

[meager lodge]

🤨

[elfin loom]

He means he used third party service to purchase UC but didn’t receive them

[covert remnant]

Please contact their customer service. We only recommend purchasing from https://www.pubgmobile.com/pay.

[knotty pecan]

ur phone doesnt support it

[covert remnant]

@knotty pecan It is a Galaxy S22 Ultra.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior zinc.

[steady zinc]

Anyone?

[brazen cradle]

That’s is supposed to support, yeah ?

[covert remnant]

Yeah. Asked for a screenshot.

[brazen cradle]

Alrighty. And he disappeared ?

[true star]

can I have the latest 90fps supported device list please

[brazen cradle]

If it meets the requirements for 90 fps. It should run it. We don’t have a list. But, Google can always help.

[stoic field]

son günlerdeki kapanan hesaplar ile ilgili güncel bir bilgi var mı acaba

son günlerdeki kapanan hesaplar ile ilgili güncel bir bilgi var mı acaba @brazen cradle

Is there any up-to-date information about the accounts that have been closed in the last days? @brazen cradle

[covert remnant]

No information, unfortunately. It is likely a ban wave.

[stoic field]

when will it be fixed, any guesses?

[covert remnant]

@stoic field It is not a problem that will be fixed.

[stoic field]

Are our accounts completely gone, so I can't fully understand, we couldn't reach an e-mail and in-game official @covert remnant

[covert remnant]

@stoic field Please file claim and wait. If there was any mistake, you will be unbanned and receive compensation.

[stoic field]

I'm writing from the English translation, sorry for the typos.

[covert remnant]

No problem.

[stoic field]

All requests receive auto messages, unfortunately I've been sending them for a few days, but it doesn't help much

[gilded quail]

Hello, I posted a highlight to my moments, and the map is not loading in. Is there a way to fix this?

[stoic field]

Do you have an e-mail address that I can reach, I can explain the situation to the authorities. @covert remnant

[brazen cradle]

[e-mail]

[brazen cradle]

The highlight video is not loading ?

[gilded quail]

The map isn't loading in

Only players and trees

[brazen cradle]

It’s most likely a spectate glitch of the highlight moments. Does it happen with all the highlights?

[stoic field]

Finally, there is a study on this subject and I cannot reach the updates. @brazen cradle

[gilded quail]

Most of the highlights, it's rare to find one that loads in correctly

[brazen cradle]

I understand. Please repair the game once. And check if it’s still happening with the highlights.

[gilded quail]

I did, two times

[brazen cradle]

At this point the highlight spectate glitch is not something we can help with.

[gilded quail]

Got it, thanks!

[brazen cradle]

You are welcome.

[stoic field]

Finally, there is a study on this subject and I cannot reach the updates @brazen cradle

Will there be a study on closed accounts and where can we follow them?

[brazen cradle]

Unfortunately as Discord Community Support. We can only tell you what to do when your account is banned. The best you can do is “File Claim” and if there is any new announcements , it’ll be updated on #news

[stoic field]

thanks bro

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @limpid pecan.

[viral quartz]

@Krafton Support Team#1161 is it pirated ?

it asks for my login information

[limpid pecan]

I have already done that multiple times, why is he not banned? Seriously?

[cyan citrus]

Yes, @viral quartz. You should never provide your login information to anyone and you should never open any malicious links sent in private messages for an easy solution of the issue. They are scam and an attempt to steal your account.

[viral quartz]

Thank you

[cyan citrus]

You're welcome, @viral quartz!

[vital jasper]

Hello!

Can anyone tell me how to resolve the gifting issue with Lamborghini event.
I own all 1 card cars and I have one card left with me and I need to gift it. But there is no "Give" option.
If anybody have the same issue, please tell me

[crisp venture]

@vital jasper The skin car which you want to gift to your friend make sure that you have that skin card with you.If you still face same issue you can contact pubg customer service in-game for better and fast assistance.

[vital jasper]

I do have

No give option showing there...

[brazen cradle]

Unfortunately there isn’t much you can do regarding that. Feel free to leave a report on #old regarding this, following the right format.

[vital jasper]

Ok

Thank you

[brazen cradle]

You are welcome.

[crisp venture]

@vital jasper I will suggest you to once repair the game and check if the gifting option is coming or not.I hope after repair your issue will be solve

[vital jasper]

I did that too... No use...

[crisp venture]

@vital jasper Okay then leave your issue on #old as per @brazen cradle .And even i will suggest you to contact pubg customer support in-game

[vital jasper]

I did that too... It's been 3-4 days and still no updates...

[thick kindle]

Hello

If I didn't log in to my account for 7days will I get the return missions ?

[crisp venture]

@vital jasper you have to be patience as pubg customer service receives alott of messages in a day.So all i will say is to wait for your turn.They will reply you as soon as possible.

[vital jasper]

Hope so... Event is gonna end in less than 5 days... That's why I am kinda worried...

[gilded quail]

Hello, how do you enable top highlights? I checked in the mail, and everything

[crisp venture]

@vital jasper yes I understand your feelings bro but all i can say is wait and have patience

[true flame]

Bot who responds to none of the technical support

[crisp venture]

@true flame You need to answer every questions that bot asks to you to reach a support team

[thick kindle]

Please respond

[true flame]

Is this really tech support, or is it some prankster?

[thick kindle]

No

[west vapor]

This person is not part of the Support Team. Feel free to report him in #discord so the moderation team can suspend him from this server.

[onyx plover]

Its scammer be careful, no one from tencent and krafton support give you dm .

Don’t open any link from this scammer

[true flame]

Well, thanks guys

[crisp venture]

@true flame i would just like to say you that pubg moderator’s never asks for any players pubg account details so basically if some is asking you your account details simply it means that he is a scammer and trying to steal your beautiful account so be careful with this type of people and make sure to report and block such people.Thanks and i hope you understand me

[true flame]

I understand this and I am really thankful to you, but my account is disabled and I need to recover it. Simply, I must give my account information to him or to technical support in general, how do I know it

[crisp venture]

@true flame As said before non of the moderators asks for your account details.Can you let me know what issue you are facing with your account.For better understanding you can share a screen shot.Thanks

[brazen cradle]

Is your free generate highlights enabled in game ?

[brazen cradle]

No, It is not.

[true flame]

The problem is that my Facebook account, which is linked to the PUBG account, has been closed, so I wanted to link it to any other account so that I can play again

[brazen cradle]

Can you describe in detail of the issue you are facing with the account ?

[brazen cradle]

Hello, At least 2 weeks.

[true flame]

The problem is that my Facebook account, which is linked to the PUBG account, has been closed, so I wanted to link it to any other account so that I can play again

[brazen cradle]

What is your alternate login method ?

[true flame]

Unfortunately you can't find

[brazen cradle]

I understand. I’d suggest, when in login screen. Click on “Help” on the top right corner of the screen and proceed with selecting the right prompts regarding this issue. In game support is the only one that can help with account related issue.

[crisp venture]

@brazen cradle He has only facebook login which is blocked.Rather then facebook he doesn’t have any other social media link to his account.And he wants to link a social media account to his id

[true flame]

I did this as you told me, but the robot always shuts down talking to me and I can't contact technical support

[true flame]

Exactly, that's what I want

[primal anchor]

Can I have devices supports 60FPS?

[wheat egret]

Players from Afghanistan facing ping issue please resolve it

[storm flume]

Please refer to this channel's pinned messages for further information, @primal anchor:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[crisp venture]

@true flame I will suggest you to contact pubg customer service in-game for further assistance regarding your issue.And i hope you will be able to solve your issue as soon as possible

[true flame]

Support did not respond, always a bot who responds to me

[crisp venture]

You have to reply as per the bots asks you the questions.Answer what bots asks you

[earnest python]

PUBGM Beta Tester

[true flame]

This is what I do but then he closes the conversation and then restarts it

[green agate]

@fathom fable Please use #media.

[fathom fable]

I got a gun but no show in inventory ?

[gilded quail]

Yes, I am also in Ace Dominator. I just got a 14 kill game in squads tpp

[crisp venture]

@fathom fable Can you provide more screenshots regarding this issue

@green agate Did i do something wrong 😕

@green agate Thanks♥️

[fathom fable]

Yes

[crisp venture]

@fathom fable Provide the screenshot so that the moderators can help you to get rid out of this issue faster

[fathom fable]

Ok but where are you from ?

[crisp venture]

@fathom fable I am from Nepal🇳🇵

@fathom fable are you a BGMI player and asking for a support in global discord sever

[fathom fable]

Why ?

[crisp venture]

@fathom fable Can you define what problem are you facing right now.You are saying you dont see gun skin and when i ask you to provide screenshot you are providing screenshot of cheating report.

[fathom fable]

Can I get your Pubg I'd ?

[crisp venture]

@fathom fable please use #pubg-mobile for normal talks.Here in this section you are only allowed to share your problems that you are facing with the game.I hope you understand me.Take care have a nice day♥️

[fathom fable]

Please

Personal chat please

[crisp venture]

@brazen cradle am i allowed to give her my Id ?

Bro

[brazen cradle]

Kindly keep this channel free for the purposes intended. Move your conversations to #pubg-mobile for conversations related to the game.

[fathom fable]

I m girl

[storm flume]

Please avoid going off-topic, @fathom fable. You may have unrelated conversations in #chat.

[brazen cradle]

Anything apart from PUBG MOBILE support shouldn’t be discussed here.

[crisp venture]

@fathom fable I respect you but please use #pubg-mobile for normals talk as said before this section is only for issue related with your account.Thanks

[crisp venture]

I know brother thats why i am trying to say her

[brazen cradle]

To generate Tp Hoghlights, go to your Career Results and select the "video recorder" icon to access your Highlight Moments, then select "Generate Top Highlights". This process can take a while, but you will receive an in-game mail once the process is complete, if you do not have the option “Generate Top Highlights”, feel free to apply:

◽ https://forms.gle/5tfJVAYDrKCYM26o7

[keen parcel]

Hello, my account was banned even though I didn't use anything!!! I ask you to reconsider my ban!

My I'd account - 5251159316

Name - novaXURYRG

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen parcel.

[night cloak]

@lime juniper 90 FPS bug on this device is not Apple related since it works smooth while just running and looking with gyroscope around. As soon as i touch and swipe with finger of the right hand to look around left right up down, it drops to 40/50

ID: 546416500
Device: iPhone 13 pro max
Network: Wi-Fi
Country: Romania
iOS: 15.4.1

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[onyx plover]

You should be enabled first in game setting - control- advanced control and enable the highlight option like that

[honest saffron]

I’m trying to link my twitter but there’s no option to change or add the linked social media account

[gilded quail]

Thanks

[crisp venture]

@honest saffron Can you share a screenshot for better understanding

[crisp venture]

@honest saffron Contact customer service for resolving this issue as soon as possible.Thanks

[wide dragon]

I'v been band pliiiz i need help
M'y ID 5547135690

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wide dragon.

[honest saffron]

On email?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[crisp venture]

No through in-game as you can see in your screenshot down below.Customer service Option.

@honest saffron

[honest saffron]

I tried

[ember notch]

Dear PubgM Team
Sir My account was ban 1 days ago I send a mail yesterday but I didn't receive' any response I know about pubg mobile policies I am a gamer I run a with 7k follower I dady upload Pubg Mobile videos but my account was ban by mistake I spent A lot of money on my pubg account Please take another review and unban my account My Pubg Mobile ID 5205832892
my facebook page link : https://www.facebook.com/gaming/Officialroboo/

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember notch.

[slender dragon]

Inwhich do we report hackers in pmco pakistan?

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[slender dragon]

Inwhich channel bro?

[slender dragon]

Inwhich channel?

[celest shadow]

#958749212802170880.

[glass kiln]

pls give me link for download pubg mobile on pc

[cyan citrus]

You can use the GameLoop emulator to play the game on PC: https://www.gameloop.com/, @glass kiln.

[glass kiln]

thx

[cyan citrus]

You're welcome!

[worn edge]

Hello , Can We know when will PUBG new Update will come ?

[crisp venture]

@worn edge You can seek to #news .

[night cloak]

Hi, I'm a content creator. I wanted to see if I could get a roll
.
My YouTube channel: https://youtube.com/channel/UCHzNKI-Nh4K66YMJn0aNQmQ
My Instagram page: https://www.instagram.com/navabpaydar/
My Twitch channel:https://m.twitch.tv/psnavab/home

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[trail cove]

Hello can anyone help me?

[cyan citrus]

Hello! How can we help you, @trail cove?

[trail cove]

My account has been banned please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @trail cove.

[storm flume]

Please do not use languages other than English, @distant kindle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plucky junco]

Hello, my account has been hacked, and I can't enter in it. Help me please!

[cyan citrus]

Please contact customer service of your social media accounts and customer service in-game for further assistance with this, @plucky junco.

[plucky junco]

Can you explain more, cause I have no longer access to my account, every time i try to connect, it says network issues.

all credentials have been changed.

[covert remnant]

@plucky junco Any screenshot?

[uncut night]

@polar marsh hello i can't login in my account

It is showing me a new account when i am logging in

I login by twitter, email, phone number and it is all showing me a new account

I spend a lot of money on my account i can't lose it like this

[brazen cradle]

Your login is showing you new account ? It’s not linked to an old account any more is what you are saying ?

[dull widget]

Why pc emulator players are getting banned 10 years randomly?????
THIS IS NOT FAIR!!!!
this way we will ban pubg before it banns US!

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[dull widget]

give me a link or a reference to connect customer support Plz

Why All People Are getting banned with this Topic
MODIFYING THE GAME CODE OR DATA!!!!!!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull widget.

[uncut night]

Yes

[iron basin]

will the game be updated via playstore or via ingame

[plucky junco]

Ok

[uncut night]

@brazen cradle any solution

[iron basin]

please anyone reply

[honest saffron]

Anyone able to help

[covert remnant]

@honest saffron Aloha! How can I help you?

[plucky junco]

My e-mail 😦 it doesn't work anymore

[covert remnant]

You will unfortunately need to login through your social media (not phone/email) for it to work.

[honest saffron]

Aloha! I’m trying to link my twitter but there’s no option to do so and I’m stuck

[plucky junco]

Everything got changed, even with social media, when I connect, I got a new account not my old one

When i check my id, username has been changed

[covert remnant]

Do you have an Android phone?

[uncut night]

@covert remnant

Any solution to this issue

[covert remnant]

@uncut night Please contact the customer service for lost accounts.

[honest saffron]

No IOS device

[covert remnant]

Oh no that means someone hacked your account.

@honest saffron Have you ever used apps like WeChat or VK?

[honest saffron]

No but I can

[plucky junco]

Yeah, this what I'm talking about
my ID and old username
510311837
「ÐムS〆Nad

[covert remnant]

@honest saffron Can you temporarily install both of the apps and then open the game?

[honest saffron]

Yes I will do it now

[cold lagoon]

@polar marsh I took a 10-year ban of injustice, please reply and recover the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold lagoon.

[covert remnant]

@plucky junco They cannot log you out immediately. You may have been offline for some time. Please contact the customer service. I have a doubt that they will help you—likely will ask you to recover access to a login method but it is worth a try.

[onyx plover]

Don’t open Gameloop developers mode and put on max FPS , if you did your account risks to suspension. Anything’s you watching in YouTube not testing.

[uncut night]

@covert remnant it is asking me to logging and go to setting

[plucky junco]

So my account is gone? Cause I got all the payments from midasbuy that it's my real account since 2018

[uncut night]

But when i am logging in my account it show a new account

My twitter profile picture is still there

When i login by every link i have it is showing a new account

[onyx plover]

You can changed your avatar then will be not showing to you.

[uncut night]

I spend a lot of money on it please help

[uncut night]

@onyx plover

I can’t login my account

It is showing me a new account

[onyx plover]

You should be contact in customer support in game

[uncut night]

I login my twitter email phone number but all are new account

[uncut night]

I did

[onyx plover]

Here in support no one can be help you , you should be issue in game customer support in game be solved.

[weary turtle]

The flag change card is not activated, help

[honest saffron]

Done!

[weary turtle]

Thanks

[covert remnant]

Is there any difference now?

[onyx plover]

You are allowed its just per day change a flag that’s mean after 24 hours

[honest saffron]

Unfortunately not

[covert remnant]

If the customer service cannot help, sadly yes. You see payment receipts can easily be compromised by obtaining access to the email and hence not reliable. Plus it is already too late to do that since your login methods were removed by the hacker.

[covert remnant]

The next test requires an Android phone. Could you manage one if possible? If not, you can install the Gameloop emulator temporarily on your computer.

[honest saffron]

Ummm I’m not sure let me see if I can try either

[plucky junco]

Receipts can't be compromised cause midasbuy is connected to my facebook account and is not hacked either corrupted

[honest saffron]

Is this legit why are they asking for password?

[covert remnant]

@plucky junco I am not saying about your case but what is possible generally. Again, that will not help because the social media login methods are removed from your account.

[crisp venture]

@honest saffron its a scam

[covert remnant]

@honest saffron They are scammers. Can you mention them here?

[onyx plover]

Don’t open any links to put your information about your account or somethings like that cuz pubg never ask you about your information, but scammer ask you cuz need to stolen your account.

[honest saffron]

No they are not on any mural groups

Mutual groups

[covert remnant]

Did you accept their friend request?

[honest saffron]

Yes I did

[crisp venture]

@honest saffron Be Sure that pubg moderators never asks for account information.If someone ask you then its a scam.So never provide your details to anyone

[plucky junco]

If I give you an e-mail, could you tell me if it is associated with my account ?

[covert remnant]

Hmm. My doubt is right. They are monitoring this chat using alternative accounts.

[covert remnant]

Due to security reasons, that is not possible.

[crisp venture]

@plucky junco Unfortunately No

[honest saffron]

Yes I’m aware of how these scams work and I’ve been had before so I was just raising awareness

[plucky junco]

in private? Please I need to know and if there's hope to get it back

[covert remnant]

@plucky junco That’s not possible.

[crisp venture]

@plucky junco Why dont you contact pubg customer service in-game for the issue you are facing .They will for sure help you to get rid of it

[plucky junco]

Ok I will try

Thanks

[crisp venture]

@plucky junco Welcome buddy

[limpid pecan]

Another hack, and a telegram server for hacks in his bio

Damn, this game is getting worse

Y’all should really do something about it

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @limpid pecan.

[brazen cradle]

Kindly use the same form for future reports too.

[bleak cipher]

hello, my pubg mobile account was hacked and installed authentication using a phone number , and now when I try to log in via mail or VK , I always get a message about the code

[brazen cradle]

I understand. Contact ingame customer support for further assistance regarding this issue.

[bleak cipher]

where to apply?

[brazen cradle]

Login screen. “Help” on the too@right corner.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @limpid pecan. Remember to read through #faq before asking questions in the support channels.

[bleak cipher]

I have already applied there, but it didn't help me(

[bleak cipher]

I can't log in to my account, because when I log in, they require a code that should come to the attacker's phone

[bleak cipher]

but my email and social network are still linked to my account

[brazen cradle]

I understand. If you’ve already raised a query. Kindly wait for them to get back with a solution. Patience is key.

[bleak cipher]

I did not raise the issue, I do not know who to write about my problem

[brazen cradle]

You can click on “Help” on your login screen. Click on the correct prompts, that would lead to a conversation where you’ll be required to provide some information regarding the verification of your account. You can proceed from there.

[bleak cipher]

I can't log in to my PUBG account because there IS an ACCOUNT WITH A PHONE NUMBER THAT I DON'T HAVE ACCESS TO

[brazen cradle]

Login screen. You don’t need to login. When you get to the Login screen. You can click on the option for Help instead of logging in.

[heady shale]

Dear, Support
Can you help me with account recovery? in a private chat?

[bleak cipher]

in the help, they tell me every time: log in to your account, change your phone number and password, but how do I do it??

[brazen cradle]

I understand. You can’t. But, as community support team, we are not equipped to handle this issue. Only the in game support team can. Please make sure you select the correct prompts related to account security to lead to a conversation that helps you recover your account.

[bleak cipher]

can you help me choose the right tips to go to the support chat?

[junior birch]

We cannot help with account related issues, the better way is to contact the customer service. Please refer to the sub-point 5.4 in #faq for further information.

[cerulean wolf]

Hello my account was banned for no reason any help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cerulean wolf.

[crisp venture]

@bleak cipher Simply your account has been hacked and when you try to login it asks for the code that goes into hackers number Right ?

[bold estuary]

I still have the same problem does that happen to anyone else besides me?lmao

[deft stone]

why m24 kills with one shot from 1m but shotgun wont kill with 2 shots

absolutly useless weapon

[full zenith]

Try it in real life they are same

🙃

[warm vine]

How i tranfer data outside eea @polar marsh

[crisp venture]

@bold estuary i will give you the solution Dont worry.

1.Scroll down and click on Apps and season.
2.Then login your twitter account their.
3.when it get login close the tab.
4.Then you will see authorize option click on that and your issue will be solved.

This same issue happened with me 2times.and I followed this step and i was able to login with twitter successfully.

@warm vine Currently its Not possible

[warm vine]

@crisp venture why not not possible right now i have one option to tranfer data outside eea

If you want screenshots i will give you

[crisp venture]

@warm vine you can ask the <@&481161015728406538> about this as i don’t know much about it.Sorry and thank you

@warm vine you can share a screenshot here for better understanding

[bold estuary]

When I click close the tab it send me this

[crisp venture]

@bold estuary Did you follow my steps ?

[bold estuary]

Then it said that my twitter acc is suspend when isn’t

[crisp venture]

For me i am able to login with the same steps that I provided above @bold estuary

[bold estuary]

Yes i did

[warm vine]

Ok i will give you in10 mins

[crisp venture]

@bold estuary can you please translate the screenshot so that i can understand it

As this is only English based Discord server of pubg mobile @bold estuary

@warm vine Sure

[warm vine]

@crisp venture when I restart there was no problem

[bold estuary]

I can’t translate the site because it said that my acc is suspend lmao

[warm vine]

@crisp venture if this problem will come again i will contact you

And thanks for help 🙏 @crisp venture

[crisp venture]

@warm vine sure and Welcome

[warm vine]

Again thank you so much 😊 @crisp venture

[crisp venture]

As said before this is only English based discord server .

@bold estuary

[bleak cipher]

yes

[naive rampart]

Why don't I have a number?

[crisp venture]

@naive rampart Number link is not aviable in all the region.

[naive rampart]

But when my friend logs into the account, he has a number

@crisp venture

[terse gorge]

Hi need support

[crisp venture]

@bleak cipher Ah ha got you even i had same issue and was able to recover my hacked account safely.So do you have all the payment receipt Ex. ( First purchase receipt/ 3month old purchase receipt ) of your account because this are the two main thing which proof pubg that you are the real owner of your account.If you have this then I request you to please contact Pubg customer service in-game for further assistance.Thank you

[terse gorge]

My id banned and im not used hx and file but uesd game loop why banned!?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse gorge.

[crisp venture]

@naive rampart Does your friend belongs from same region?

[naive rampart]

No

Will it work through vpn?

[loud cradle]

I need Pubg Mobile Moderator ASAP

[crisp venture]

@naive rampart Okay i got you.as said before number link might not be aviable in your region.Please have patience until pubg release number link feature for your region.

[stoic field]

hello friends, do you have any information about the last 10-year account closing?

[naive rampart]

Ok

[loud cradle]

@junior birch

[crisp venture]

@naive rampart I dont know about it.But as much i know using Vpn might get your account ban for 10years.So dont take risk and wait until pubg release number link feature for your country.I hope you understand me and Wait patently.Thank you💯

[loud cradle]

@junior birch I need your help

[crisp venture]

@loud cradle Can you elaborate your issue hope i will be able to help.🕊️

[stoic field]

hello friends, do you have any information about the last 10-year account closing?

[naive rampart]

@crisp venture when there was a number, why not now?

[crisp venture]

@stoic field You can tag <@&481161015728406538> and ask about it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stoic field.

[green agate]

The moderator role ping is only for emergencies.
Please contact the in game customer service.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @loud cradle. Remember to read through #faq before asking questions in the support channels.

[loud cradle]

I appreciate your help

[crisp venture]

@naive rampart For better understanding i will suggest you to once say your friend who belongs from your region to check weather he sees phone number link option in his account or not.

[loud cradle]

Cloudy i have a question

[green agate]

You need to tell us the question or you can't get a reply.

[loud cradle]

As you know the Pubg Mobile Star Challenge is finally over! So my question is? are you guys going to send the star frame to the winners? Because lost Star bottle you guys didn’t send any frames!

so please let me know,,, thanks

[green agate]

Have you checked the event's rules?

[loud cradle]

Yes i did but I didn’t see anything about the star frame !

[green agate]

You should give it some time if it is stated in the rules that you receive a frame.

[crisp venture]

@green agate for streaming a video on voice channel we need permission for it ?

[loud cradle]

Yes but the problem is there is nothing about the frames in the rules so it’s not even there so that’s why I’m so confused about it🙂

[green agate]

If it is against our guidelines you cannot.

[celest shadow]

Yes, Level 40. Refer to #735483472432594994 for further information.

[crisp venture]

@green agate no like if i am spending uc on some events then if i feel like to stream on voice channel then i need permission for it.someone said me 1week ago thats why asking to clear it

[loud cradle]

Please let me know if you have an idea

[crisp venture]

@celest shadow okay thanks my lvl is 15 only🥺.

[green agate]

If it is game related then that is fine.

[crisp venture]

@green agate piston said i need 40 lvl and currently its 15.Have to wait for a long time🤒

[green agate]

Could you give me a screenshot of this?

[loud cradle]

Here and I checked out the whole section but nothing is showing about the frames! and i think these rules are old

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[loud cradle]

Copy that I will ask them

[remote robin]

Kindly increase the slot of PMCO South Asia. You gave us only 16 slots for 5 countries and most of the players are from South Asian region. Also the population of SA is quite more than that of Middle East (256 slots) and South America (128slots). You guys are ruining yourself by doing this.
Hope pubg will understand and increase these slots to atleast 128.

@celest shadow

[celest shadow]

Feel free to provide your feedback in https://discord.gg/esportspubgm.

[night cloak]

why i cant unlink anything?

[cyan citrus]

Do you have an iOS device, @night cloak?

[night cloak]

yes.

[cyan citrus]

Which login method are you using right now, @night cloak?

[night cloak]

email

[novel jackal]

hello .. sir id unbanned any update?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @novel jackal.

[night cloak]

so what could i do to fix that? @cyan citrus

[cyan citrus]

It seems like that your account is linked with Google Play and Twitter account. In that case, you will not be able to view or use the linked Google Play account on iOS device. You will need an Android device for that.

[night cloak]

No look. When i wanted to unlink twitter there was no unlinking link

[cyan citrus]

Your Twitter account is already in the process of getting unlinked.

[night cloak]

Yes. Im just asking will be able to link something again? @cyan citrus

[cyan citrus]

Yes, you should be, @night cloak. However, you may need an Android device for that.

[torn raven]

Hi i need help my rank back to brozne

[icy raft]

How can i unbanned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @icy raft.

[torn raven]

And my all statistic get back

[cyan citrus]

Please share a screenshot of your in-game Basic settings, @torn raven.

[night cloak]

I dont wanna touch any of the android links. Could i link my twitter back after the twitter in unlinked?

[torn raven]

Ok wait

[cyan citrus]

You can cancel the unlink process by logging into the account with same Twitter account.

[night cloak]

Thanks

[torn raven]

5369321934

[cyan citrus]

Not your profile settings, @torn raven. I need a screenshot of the basic settings of the game.

[torn raven]

@cyan citrus

[cyan citrus]

As you have recently changed your server, your rank will be reset according to your new server that is North America, @torn raven.

[torn raven]

and it could be done that I could change back to Europe earlier than 60 days before because I need to get Ace master to stay in the clan

@cyan citrus

:)

Please

Bro @cyan citrus

[remote robin]

More than 100 players report this issue tencent didn't take any action.

[wispy badge]

My account was stolen through one of the Twitter program, and the thief linked the account to an internal number and activated the secondary verification feature. Now I own the communication programs related to the game, but I can only enter with his permission. Please help me and return my account 545663504

[storm flume]

Please contact the customer service for further assistance, @wispy badge. Refer to subpoint 5.4 in #faq for further information.

[smoky musk]

I signed up for the pmco qualification and played on the first day, then my phone broke, so now i have a new phone but I can't register for GAC with old Unsername and Passwort

@cyan citrus

[junior birch]

Feel free to send your inquiries related to PUBG MOBILE esports in: https://discord.gg/esportspubgm.

[crisp venture]

@wispy badge Please contact customer service in-game for compromised account.They can only help you out

[near maple]

Any 10 year banned bug ongoing

[prime sleet]

Hello can game booster in my device software ban my account in pubg mobile

[cyan citrus]

Yes, @prime sleet. Any third-party unauthorized applications that can interfere with the normal functionality of the game is a violation of the terms of service of the game and will result in an account suspension.

[prime sleet]

But I doesn't increase FPS its optimize the game

[prime sleet]

Thanks

[cyan citrus]

You're welcome!

[coarse steppe]

Hello

[cyan citrus]

Hello! How can we help you, @coarse steppe?

[coarse steppe]

My account was hacked. I only have access through my email. The hacker linked both social media platforms

[storm flume]

Please contact the customer service for further assistance, @coarse steppe. Refer to subpoint 5.4 in #faq for further information.

[coarse steppe]

I contacted the customer service already, but it says wait for 30days

[cyan citrus]

It may take some time to process your report due to enormous number of requests every day, @coarse steppe. Please wait patiently until it is done.

[coarse steppe]

I’m having a hard in my stream since my account was hacked.

[shy thunder]

banned for 10 years for none reasons.
ID :5357206336
Username:『IGI』M7MD彡
DEVICE: Gameloop 7.1
INTERNET :orange (Cable internet)
COUNTRY : jordan

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy thunder.

[crisp venture]

@coarse steppe Customer service says 30 days but if you provide them all the correct information what they have asked then it will only take 1 day or 1week to recover your account.When my account was hacked even i was said to wait 30days but mine was recovered in 1week.So don’t worry and provide them all the information what they need from you to verify the real owner.♥️

[cyan citrus]

Your account security is your own responsibility. For future reference, do not share your login information with anyone no matter what and enable two-factor authentication. Now, please wait patiently until they get back to you.

[coarse steppe]

How will I recover the account if the hacker linked to social media accounts 😦

[crisp venture]

@coarse steppe you have email link right.and Hacker has enabled secondary verification by which when you login it asks for code ?

[junior birch]

We cannot help with account related issues, the better way is to contact the customer service. Please refer to sub-point 5.4 in #faq for further information.

[coarse steppe]

No sir, I can login through my email but the time I logged in the account the hacker is using the account

[coarse steppe]

So I got logged out right after

[crisp venture]

Basically in my case my twitter was hacked and hacker linked his phone number and enabled secondary verification by which when ever i should login with my apple id and email it should ask me the code that was going in hacker number.But after talking to pubg customer service they said me that Unlinking Phone number will unlink Email too as both are connected together.I will also provide the screenshot in which pubg says we will unlink phone number too.Look at the screenshot carefully.Thanks and i hope i helped you

@coarse steppe

[coarse steppe]

Thank you! I just need the social media accounts to get unlinked ☹️

[crisp venture]

@coarse steppe I got you it means hacker hasent link phone number in your account.Can you do me a favor just open your account with email and link your phone number and enable secondary verification.After enabling this make sure your delete the hacker device.Thats it and hacker wont be able to open your account

[full zenith]

How can I contact customer support by email?

What's their official mail

[green agate]

[e-mail].

[crisp venture]

service @pubgmobile.com

[coarse steppe]

The hacker linked mobile number but theres no secondary verification

[crisp venture]

@coarse steppe i will suggest you to please contact pubg customer service as soon as possible or you might loose your beautiful account.

[green agate]

5.4 - How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.
­

[crisp venture]

And i hope you have all the information with you to provide pubg customer service what they will ask.All the best

@coarse steppe

[coarse steppe]

I contacted already :(( but im starting to lose hope to retrieve my STAR account

Thank you for your accomodation

[crisp venture]

@coarse steppe Dont loose hope even i was loosing hope but i was the owner so i know everything about my account and even you are the owner so dont give up so easily fight for it you will win.♥️

@coarse steppe Its my pleasure.Thankyou

[near zephyr]

My email has banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @near zephyr.

[night cloak]

my acount has banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @kindred warren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[kindred warren]

5232805768 my account banned for 7days and before the ban finish it change to 10years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred warren.

[vernal agate]

535288377

[solid gull]

d

[mortal current]

@green agate or any other admin, can you please help me with my issue

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mortal current@solid gull@vernal agate. Remember to read through #faq before asking questions in the support channels.

[verbal basin]

My pubg mobile ID was banned for 1 year. how can i file for review because i was not cheating.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal basin.

[mortal current]

@green agate My account was banned about 7 months ago because one of the teammates was playing using some tools or hacks. I am not aware what exactly he was using. After that I could not participate in All talent - it was given me an error saying “ban-create-carteam”. I tried to raise this using in game customer service but never got response. Its been more than 6 months. Can you please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal current.

[deft stone]

so every theme includes those portable shields?

riotshield or whatever those are called

[snow trellis]

5789841044

[storm flume]

Please do not use languages other than English, @snow trellis. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[astral lily]

90fps

-help

help

[snow trellis]

That it is unfair, please, I am the account dear to me, it is possible for me to break up 5789841044

[storm flume]

Please contact the customer service for further assistance, @snow trellis. Refer to subpoint 5.4 in #faq for further information.

[main yew]

Hello please , i want to talk with support ?

[night cloak]

@cyan citrus are you available

[quiet karma]

Hello can you please tell me why emulator players ar getting ban without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quiet karma.

[night cloak]

where can i use pubg gift code?

<@&481161015728406538>

[weak reef]

how can i recover access for my account?

[nimble kite]

i got 10 years ban without any reason.
PUBG Global ID: 5180654598

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble kite.

[night cloak]

What is this crap?

Since when app store Pubg is unofficial

[bold crag]

Hi pubg mobile

[quiet karma]

Ar u and emulator players

[night cloak]

I want to ask about somthing i got ban 10 years I played PUBG without cheating and get baned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

Any moderators?

[dusky stone]

im trying to log in to my pubg account using E-mail link but it ask via code it says failed reached limits, even if i got my via code still cant access to my account because there a hacker linked my account to his mobile phone so even if i enter the code sill they ask my for the sms massage code why you are doing this, how could you give a new link 2 days old this strong authorization to my account and i had old links 3 links to my pubg account and now i cant access he is contoling my account, my id number: 573005357, i dont want to play this game anymore all i need is to lock my account forever! even the money i spent on it!
doing new links more stronger then the old links!

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Please refer to the sub-point 5.4 in #faq for further information.

[brazen cradle]

How may I help you ?

[lime aurora]

hello i got pan , no reason my id 5397776381 please check my acount

[lost hill]

I have a fake merge even though I have Bing 50, high internet speed and strong graphics
Always drop Knock fast and lose the fight
I hope for a solution

[lusty stream]

Can I see the list of supporting phones for 90 fps pls

[dusky stone]

boss i already contact them they told me you have to log in to your account so you can file cass how can i do this if i cant access by my links that i have i do have wechat and twiter even E-link 3rd link gmail but still i can enter my account because of mobile number linked on my account only for 2 days from now!

And they ask me the exact date of my registration pubg accont i tired to look at my emails to see when all o do remmber it was on 2018 when the game was out to public i played 570 games on season 2 i spend money on it and i have the recipts of my last payment by gcash then how they cant give me my account back all years i spend enjoying this game with one mistake one of my friends on pubg mobile linked the game with his mobile phone and now i cant do anything about it pubg gives him the power to control this case by blocking me to enter my account! even so all friends i had he deleted my conection eveything

All i need help to enter my account again i got Elink and wechat and twiter but i cant enter by them they ask me sms code, this mobile number isnt mine its for the hacker, my bigest problem pubg gives his the power how new link with 2 weeks old can have this power to control my account and he has onlh 2 days link by it

my E-mail link was for 2 yeaes from now i know the exact date and my twiter was 7 to 8 month i do have the exact date even my wechat and i got the recipts all i do not know the exact date that i created the account all i know the year and month i dont remmber

[vapid sedge]

my account bannd 10 years not reason need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vapid sedge.

[lost hill]

@proven whale
I have a fake merge even though I have Bing 50, high internet speed and strong graphics
Always drop Knock fast and lose the fight
I hope for a solution

[dusky stone]

Can you help me with this! i dont want anything all i need to lock my account! im the owner of the account and i can prove it.

please help me 👍

[worn spear]

Gentlemen are you planning to bring back the Masked Psychic Helmet?

[dusky stone]

Any moderator could help me here?

[covert remnant]

@dusky stone You can go to your social media settings > apps > PUBG MOBILE and remove the game.

@worn spear No such information, unfortunately. If there is one, you will find it on #news channel.

[dusky stone]

i do have boss the information

all i need to access to my account

[covert remnant]

Do you have a short gameplay video you can share?

@dusky stone You mean your account was compromised?

[dusky stone]

my accou t got hacked!

account*

[covert remnant]

@dusky stone Please contact the customer service immediately.

[dusky stone]

i did boss

i cant enter my account!

i do have 3 old links connected to my pubg account

for 2 years

[lost hill]

Yes, I will send it now

[torn raven]

I can cancle miss click NA server change?

[covert remnant]

3 links but cannot enter the account?

[dusky stone]

yes

[covert remnant]

Unfortunately, no.

[dusky stone]

they ask me to enter sms code

i can reocred it for you

[torn raven]

@covert remnant u can't back this? I really need this my old rank Ace, I get kick from clan bruh

[dusky stone]

this is the number that i cant access, i did not check the update for new link i could link my phone i knew about it

[covert remnant]

@dusky stone Use a phone that you used before.