questions

[dark wraith]

Support doesn't solve all issues, my account got hacked, I even don't know by which account they logged in, because I have binded Facebook, twitter and mobile number. I claimed account and asked to remove mobile number, but later I know mobile number was still mine, but my twitter account i am not able to login, so it is maybe twitter account hacker hacked. They stole my clan and made their self leader, changed my region, and changed my server also, wasted my all UC. What should I do? Are there any options in server support to solve all these issues? I came on discord that I should talk to someone and solve my issue.

[jade vessel]

Why do I keep getting this game error? @compact oar

[compact oar]

Please checkout the new announcement in PUBG MOBILE E-Sports server. https://discord.gg/esportspubgm.

[quaint edge]

is there any way i can log into my account only with my ID? ive lost my twitter it was binded to

[dark wraith]

Can you help me please?

[celest shadow]

Please be advised that the moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

Unfortunately, no.

[dark wraith]

Time to leave the game 😦

[jade vessel]

How long will it take to someone to get back to me?

[gleaming coral]

is there anyone to support me ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gleaming coral. Remember to read through #faq before asking questions in the support channels.

[jade vessel]

@compact oar

[compact oar]

You may ask that in the PUBG MOBILE Esports server.

[quaint edge]

can I somehow get my account back?

[jade vessel]

For sum reason it won’t let me type in that server idk why

I can’t even get roles

[uneven crown]

Are there particular settings for 90 fps using an iPhone 13 pro max?

[celest shadow]

For account-related issues, please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please refer to this message for a possible solution:

#questions message

[celest shadow]

Yes, you can access the 90 FPS option with Smooth graphics on this model of the iPhone.

[gritty cipher]

i got banned for 7 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gritty cipher.

[quaint edge]

i did. they just don't answer

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[uneven crown]

Hey thanks! Have a screenshot to help me along, please? Thanks in advance 🤘🏻

[vivid vine]

My account has been banned without varning or cause and I have not violated the terms and conditions of the game ...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid vine.

[safe cloud]

Who is the artist of Meaning Of Life the Silvanus X-Suit Theme song?

[storm flume]

Please do not use languages other than English, @wild ginkgo. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[late tartan]

i am banned from crew challenge never used bugs and hack ID - (5715506223) device - (Poco m3) country - georgia network - (Akhali kselebi)

[balmy flare]

I have a problem about someone who created a guest account with the same ID using bad community photos with my photo using inappropriate photoshop, please help

[scenic bobcat]

Why a lot of accounts getting 10 years ban, is there an issue with the game ban system @polar marsh

[unkempt shoal]

5883092457

we are you pand me

Why did you sign up for my account?

[brazen cradle]

Mean while that person has access to you account. Yes. I understand.

[storm flume]

Please do not use languages other than English, @upbeat musk. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @wide hinge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vital dove]

Sir one discord server is promoted cheating tools where do i complain about them

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @vital dove.

[wide hinge]

okey

[storm flume]

Please contact the customer service for further assistance, @M I A G Y#4260. Refer to subpoint 5.4 in #faq for further information.

[lavish yarrow]

I play on Korean PUBG Mobile app, and noticed that my game is slightly different from other people's KR accounts? I do not have the extra crate rewards (First image is my account, second is my friend's). Is there any way to change/fix this in settings

[compact oar]

Accounts are suspended due to violation of the terms of service of the game, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. All the related information is provided in #faq sub point 2.12.
If the player believes that the suspension was unfair, they can use the File Claim option when trying to log into their account.

[brazen cradle]

Unfortunately this is a PUBG MOBILE Global discord server. Kindly reach out in the concern games server for issues regarding the respective versions.

[lavish yarrow]

Is there a Discord server for korean pubg? Or can I only contact through game? Because the customer service there just sends the same automated message every day

[compact oar]

Please feel free to browse the internet.

[tidal cypress]

this permanent ban or not

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal cypress.

[brazen cradle]

No. This is a warning. But, repeated offence will get the account suspended permanently.

[balmy flare]

I have a problem about someone who created a guest account with the same ID using bad community photos with my photo using inappropriate photoshop, please help

[brazen cradle]

Please report them in game.

[balmy flare]

@brazen cradle I've been doing this for many days and no result

[vale beacon]

Plzz pubg atleast please give old pochinki , old mytla power, old zarki , old school, old apartment, old military base, old rozhok. Plzz atleat plzz give this items or remove new houses and give old houses on new map plzz

[frosty bluff]

Hello my name in pubg شــهـدő My account has been banned and I do not know the reason and I did not see any error or violation of user privacy. I hope to recover my account and thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frosty bluff.

[brazen cradle]

Unfortunately, There is nothing much we can do about it.

[digital flame]

please help I can’t purchase uc

What can I do for this

[storm flume]

Please contact the customer service for further assistance, @digital flame. Refer to subpoint 5.4 in #faq for further information.

[digital flame]

I already sent messages to in game community

I already messaged them

[compact oar]

You may provide your suggestions in #old.

[balmy flare]

Can the complaint be escalated to technical support?

[brazen cradle]

Google Discord Trust and Safety Team. And try to complain about that server that sells hacks.

[brazen cradle]

Am not equipped to do that. Unfortunately.

[dusty prairie]

Cheater user name same dude who was duping flares I have evidence

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @dusty prairie. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[shut shoal]

is pubg giving random bans ?

[cyan citrus]

No, @shut shoal. Accounts are always suspended due to violation of the terms of service of the game. You may refer to #faq sub point 2.12 for more information.

[vale beacon]

Dear pubg plzz bring old houses. Plzz remove new mylta power, military base, rozhok, school, apartment, zharki, georgapool, novo, pochinki. Plzz add old pochinki, apartment, school, georgapool, rozhok, zharki. Because we love pubg like that. Plzz a fan is requesting to all pubg developer. Tencent was on old days and now is also tencent. So old pubg file will be on your hands. So now you developers can help pubg. Otherwise pubg will die and we became very sad. Plzz reply ok

[cyan citrus]

For any feedback about the game, please feel free to use the #old channel, @vale beacon.

[fluid minnow]

Hello my name in pubg 『Ezz』MaMo My account has been banned and I do not know the reason and I did not see any error or violation of user privacy. I hope to recover my account and thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fluid minnow.

[cyan citrus]

You can gift UC to other users by making a purchase using the link below, @night cloak.

https://www.pubgmobile.com/pay.

You can tap on Give option available in the shop to check all the available items that you can send to one your friends.

[cyan citrus]

Please mention your device and country.

[quasi anchor]

My device is iPhone 7 and Sweden 🇸🇪

[cyan citrus]

To start with, please do a Routine Repair of the game from login menu and restart your device, @quasi anchor. After that, try to log into the account again.

[quasi anchor]

What is routine repair

[obtuse birch]

where do i ask for pmco support?

[cyan citrus]

Tap on Repair option available on the login menu and select Routine Repair and tap OK.

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you can use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[true olive]

How is this? 🤔 I have 2 Blue white cristal, but in redeem it says 0…

[flint sierra]

hello My account has been banned and I do not know the reason and I did not see any error or violation of user privacy. I hope to recover iam playing on gameloop my account and thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flint sierra.

[iron iris]

Hello everyone, can you help me why I don't receive sms codes with confirmation?

[brazen cradle]

Look closely. Blue white crystals (2) but at the redeem, it’s just blue crystals.

[brazen cradle]

Hello. The limit is 3 codes in 24 hours. Wait for the next set.

[true olive]

Are you serious? Then there’s 2 kind of cristals in the game?

[brazen cradle]

Oh am in Turkey. I have red crystals. Nothing blue. It changes for different regions. I had blue in NA.

[iron iris]

I have the codes yesterday and the day before yesterday do not come, but on Thursday everything came what to do?

[true olive]

Omg 🤦🏻

[brazen cradle]

Contact In game support regarding this issue. They are best equipped to deal with this issue.

[iron iris]

Can I find out the contact address?

[digital pumice]

Hello friends
My account stolen by someone and got banned and didn't use any kind of cheat but he did something and got banned i need support to help me and they can check out if i used any kind of hack please need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital pumice.

[brazen cradle]

Setting- Customer service.

[crisp venture]

@brazen cradle As per pubg Instagram post pubg New update is comming on 04/23 Today or tomorrow 04/24 ?

[sullen lion]

when is the update announcement? @cyan citrus

or it is lnly that step4ward? thread the announcement?

[cyan citrus]

Please keep an eye on #news for more information, @sullen lion and @crisp venture.

[spare quail]

Its insane.. Last week I cannot get games on South America server when trying to finish my conquerer rank.. Literally just waited 2 hours in lobby matching screen.

[brazen cradle]

As my friend Quendi , watch out for the announcement.

[night cloak]

Hello, this is AhmedX, I've been temp banned for 6 days exactly and the reason was: Playing with Cheater Friends

My explanation is all about that I enjoyed playing with them, as well I wasn't aware of the hack they were using, or didn't caught them because they were getting wounded, We won 3 rounds together but actually I didn't figure out they're hacking as well It's my first day which is yesterday playing with them, It's all about 3 hours being friends for the first time

How can I get help for this? I can admit saying that I wasn't aware of their cheat, and If I was I wouldn't have played with them In order to lose my ace rank.

@cyan citrus@green agate@brazen cradle@compact oar

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[quasi anchor]

what will happend ?

[coarse robin]

Hello this is Mathew Someone logged into my pubg account and linked their own twitter and they keep logging in while im playing is there any way You guys can remove the twitter I tried every way i already linked the email and wechat to mine any way I could remove the twitter

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[cyan citrus]

This will remove some update files that you will need to download again.

[quasi anchor]

ohh ok thank you i will try it

[cyan citrus]

You're welcome!

[cloud geode]

What?

[storm flume]

Please contact the customer service for further assistance, @cloud geode. Refer to subpoint 5.4 in #faq for further information.

[cloud geode]

i cant speak customer they didnt help mr

Me

[cyan citrus]

This is not something we can help with through the community.

[cloud geode]

i can back?

[next root]

We want Old Erangle,Old Lobby, Old Entry Emote, Old Royal passes Back..This new update is disgusting 🤮🤮🥱🥱

[vale beacon]

Today on pubg beta a new event is comming. I played. What it means. What pubg is meaning. The main thing that the event gives loot. Why in pubg so many houses we loot. But giving update like this make pubg players angry and lefting.on game for peace good updates. For us global players no good updates. Eg ancient temple mode is very good we love it. But on 4 th anniversary. The mode maked into bad. Why. Plzz give as our old erangel. No glitches no bugs. No ping. Happines with friends. And on game for peace updates are so good. They have good effects. But we not asking that efffect plzz can you give our old erangel only plzz. Some game for peace updates will not come to global why. We are also players. If we ask old update first they give on game for peace then after 1 year that's come to global beta. Then only it will come to global. No first give old erangel to global players without beta. Plzz give an update or enable the old update and old server

[royal trail]

My complaint regarding the ban of accounts
‏I started playing PUBG Mobile from Season 2 and this is my main account from the time I started the game.
‏I have not been banned in my life on my account until one day in this game, I have not played with any malicious programs or modified files before .. And you can do a check On my account, I shipped on my account and spent a lot of money on this game.

today on 23/4/2022 I was playing with my friends and i banned for no reason 10 years I wish to serve PUBG customers investigated our complaint and I 100% believe that something went wrong, and since the motto of the PUBG Mobile game is integrity and equality among all to create a fair environment between players, we allow you to review our complaint and if the matter is settled in front of you that we have made any mistake, then we will We bear this.

My account : 574145663
Apart from this matter, I am very worried about this matter and I do not know what to do to protect my account from these things.. and I did not modify the game files, for example, and I only play with the official emulator and do not use any malicious programs

I hope you understand it

with my best regards ❤️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @royal trail.

[cyan citrus]

Please use the #old channel to leave your thoughts about the game.

[polar moss]

i got banned for 3650 days for no reason they ban me the same ban for no reason in old date and i used my acc with no problem plz any one talk to me to unban this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar moss.

[last karma]

Hello guys this ban is happening with lots of people. If you guys get a solution for that problem can you write it down here please? Thanks

[cyan citrus]

Is your account suspended, @last karma?

[last karma]

2 friends got suspended for 10 years yesterday

For no reason.. just like the messages I’ve seen here

[cyan citrus]

Accounts are only suspended due to violation of the terms of service of the game, @last karma. Please refer to #faq sub point 2.12 for more information.

Inquiring about account suspensions here will lead to a mute for indefinite time as this is not something we can help with.

[round grove]

how my friend got 3650 days from 1 year before
and his account not get any banned before and now he get 10 years and when look message he play easy for 1 year and ge got 3650 day this how please????

[polar marsh]

Please refer to the private message from @polar marsh for further information, @round grove.

[verbal grotto]

Peace be upon you, I am currently the mother of my account being hacked for more than 8 months. My account until now, and when I contact customer service in the game, they close the conversation immediately. Please help me. I have everything that proves that it is my account, purchase receipts, the date of creating the account, the date of linking the account and everything. I hope you will reply me as soon as possible in my problem

[humble badge]

hello pubg mobile team
my name ingame is 『Ezz』MaMo
my ID is : 5603518286
been in this game since sesson 13
today morning once i did switch from phone into ipad i got banned 10 years for no reason
my rank still shining
my moments still working "
but i cant access into my account says i am banned until 2032
may i know why have i got banned beside may i have get unbanned
dont let error in system costs me to stop gaming forver pubg mobile
i need the fair please !!!.
look into my case and resolve it please
All please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @humble badge.

[hybrid portal]

Hello guys , how I can fix this problem ?

[storm flume]

Please contact the customer service for further assistance, @hybrid portal. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @verbal grotto. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tacit holly]

Why is everyone getting banned for 10 years?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit holly.

[verbal grotto]

Hello, PUBG Mobile Team, my name is Fattouh Al-Sayed. Someone hacked my email and changed all the links and linked my account through the phone number. I contacted you through the PUBG Mobile game, but the conversation is closed immediately. Please help me, this is the ID of my account / 516356370 Contact me to solve the problem, thank you

[cyan citrus]

Not something we can help with through the community. You may contact the customer service again or create a new account to continue playing the game.

[grim harness]

Hello
While I was opening my account as usual, I was surprised by a message that my account has been banned for ten years
Note that I do not understand why I was banned and why this message was sent to me because I am sure that I didn't cheating or did not modify or add to the game files and I respect all the terms of the user agreement and I am sure that I did not violate any clause in it
I'm sure there is an error from the system, a misunderstanding or confusion
I am so shocked by this ban and so sad you don't know what this game is for me. I spend most of my time on it so I hope you are very attentive to my complaint and I am sure you will return the right to its owners as soon as possible
Thanks for your attention

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grim harness.

[hybrid portal]

@cyan citrus

Can you pls help

[storm flume]

Please do not use languages other than English, @molten depot. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[molten depot]

?

[hybrid portal]

About this problem

[cyan citrus]

As mentioned earlier, please contact the customer service in-game for further assistance with this, @hybrid portal.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @molten depot. Remember to read through #faq before asking questions in the support channels.

[hybrid portal]

I can’t find that in a support

[vagrant glade]

@polar marsh why you banned me while i don't do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vagrant glade.

[cyan citrus]

Sadly, not something we can help with through the community, @hybrid portal. For the customer service, you will need to record your issue through AI and select the available options according to your issue to connect with a customer service representative.

[verbal grotto]

Hello, PUBG Mobile, my ID is / 516356370. My email was hacked more than 8 months ago and all my links were canceled and my account was linked to a phone number and when I contacted customer service through the game they closed the conversation and when I contacted them I came back several times They closed the conversation before I sent the data to them, and they asked for purchase receipts for the last 3 months, and my account was hacked more than 8 months ago, how can I find them, but I have old purchase receipts for my account and I have the date of creation of the account and the date of the account link and I remember all The links that were in the account please help please

[cyan citrus]

Refer to my this response and please avoid repeating the same question, @verbal grotto.

[runic smelt]

merhaba ben emre yılmaz
nick:ATB・Felix
id: 5192401981
oyunu yaklaşık 4 yıldan fazladır oynuyorum ama 23/04/2022 saat 01:18 de 1 hafta hilecilerle takım kurma sebebiyle ban yemişim ardından 23/04/2022 saat 03:23 de 10 yıl ban yemişim birincisi banlı kapalı bir hesabı oynamadan nasıl 10 yıl ban atabiliyorsunuz anlamış değilim tekrar inselenmesini detaylı bir açıklama istiyorum ban'ım kaldırılmasını talep ediyorum bir çok insan haksız yere otomatik ban yiyor sisteminizin açığından dolayı bir çok oyuncunuzu kaybediyorsunuz. @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic smelt.

[verbal grotto]

How does that happen? I paid a lot of money for my account and you tell me create a new account to continue the game Where is my money then? I contacted you through the game and you close the conversation before I send the data. Why?

[verbal grotto]

I have all the proof that it is my personal account

[cyan citrus]

Your account security is your own responsibility, @verbal grotto. You should never share login information with anyone and enable two-factor authentication. Please continue with the customer service as there is nothing we can do to help you with this.

[rustic garden]

nick:HUNİ / YAK54
id: 5128590092
oyunu yaklaşık 4 yıldan fazladır oynuyorum ama 22/04/2022 10 yıl ban yemişim birincisi banlı kapalı bir hesabı oynamadan nasıl 10 yıl ban atabiliyorsunuz anlamış değilim tekrar inselenmesini detaylı bir açıklama istiyorum ban'ım kaldırılmasını talep ediyorum . @PUBG MOBILE

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rustic garden.

[verbal grotto]

The security of my account is my own responsibility. Yes, and when I am robbed and I have everything that proves that it is my account and I communicate with you, you close the conversation and do not want to help me.

[cyan citrus]

We did not close the conversation and we are not affiliated with the customer service, @verbal grotto. Therefore, there is nothing we can do to help you with this through the community.

[verbal grotto]

And I did not share one of the social networking accounts or e-mail, I was surprised that my account was hacked and someone else is using the account

[cyan citrus]

Again, not something we can help with, @verbal grotto. Please avoid repeating the same question after being answered.

[verbal grotto]

Why are you here helping us with what?

[cyan citrus]

We only provide community support through this platform. We are not affiliated with the customer service and there is nothing we can do to help you with compromised accounts, @verbal grotto.

[brazen zephyr]

Contact support in game because no one here can help you
Only support in game can help you

[verbal grotto]

Look, when I communicate through the game, they ask to speak from the account, and the account is hacked, does this make sense?

[cyan citrus]

Again, not something we can help with, @verbal grotto. If you do not have access to your account, it may not be possible to retrieve it and you will need to contact the customer service of your social media account for further assistance. Your other option is to create a new account and continue playing the game.

As you have already been answered, please avoid repeating the same question in community channel.

[verbal grotto]

Can I communicate with one of the senior officials in the company? How can I access my account and communicate with you through it while I am communicating with you to retrieve my account? How does this happen in a big game like PUBG Mobile?

[cyan citrus]

You have already been answered, @verbal grotto. Please stop cluttering the support channel by repeating the same question.

[verbal grotto]

Tmam

[graceful sonnet]

Hello îs tjere anyone staff pubg mobile I can talk to?

There

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @graceful sonnet. Remember to read through #faq before asking questions in the support channels.

[slow canopy]

hello pubg mobile, please it is urgent i want to talk with someone because my account was banned 10 years , i never used hacker in my life , the reason for my bann is : Modifying the game code or data.... please i need help , i swear i never played with any kind of hack.. my account is from season 2

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slow canopy.

[night cloak]

Hi, where can I get more informations about the PMCO 2022 Spring please

[crude jasper]

@everyone I am player that play game every day and I enjoy it. I spend a lot of time and money on game. This morning I haved been baned for no reason. Can you check my account again,because I have not cheated
Thanks. GG.
RS JeSSe
ID: 5779005657

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude jasper.

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you can use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm

[storm flume]

Please do not use languages other than English, @twilit shore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @twilit shore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[twilit shore]

hada jarya man ljawari taw3o ak chayaf rabahom bah yanabho

mahomch rojala 9hab matkhabyin wra ecran lahasin madlolin allah la ynahi 3lihom

[icy sage]

CAN SOMEONE TELL ME WHY MY ACCOUNT IS BEING BANNED EVERY DAY AT THE EXACT SAME TIME AND WHY AM I GETTING AUTOMATED RESPONSES FROM EVERYONE INCLUDING CUSTOMER SUPPORT? I JUST WANT TO PLAY MY GAME I DID NOT USE TOOLS TO MODIFY MY GAME.

ID: 5238535539
name: gsBERLIN

[polar marsh]

Please refer to the private message from @polar marsh for further information, @icy sage.

[lean thunder]

hi i need to change the server to europe please

51285206069

[covert remnant]

@lean thunder You will need to wait 60 days, cutelet.

[lean thunder]

@polar marsh hi i need to change the server to Europe please
Id: 51285206069

@covert remnant developers can return the server, I accidentally switched

[covert remnant]

@lean thunder Unfortunately, that’s not possible. 60 days cooldown is for accidental change. Otherwise, it would be permanent.

[lean thunder]

@covert remnant thank you

@covert remnant and you can return the rank?

[covert remnant]

@lean thunder Unfortunately, no.

[sudden arch]

Hello,i have problème

Probleme to join my mode (metro royale )

I can't

[drowsy helm]

Hello pubg mobile company
My account has been banned for 7 days without any reason or violation of any of the reasons for cheating and I did not know that my friend is using cheating. It is impossible for me to do anything contrary to the game because I spent money on my account and it is impossible for me to make any violation. (5484315324) and this is my name in the game (HellSonic) Please check my account and thank you in advance.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy helm.

[covert remnant]

@sudden arch Metro mode is sadly not available to everyone. Keep checking every month to see if you get access.

[sudden arch]

What

I have play

what i played there before yesterday is i'm full of loot



[delicate storm]

tell me what to do

[covert remnant]

@sudden arch Please check again after a few days or contact the customer service.

[sudden arch]

Ok 😌

[covert remnant]

@delicate storm The system detected suspicious activities on your payment behavior. Please try again after 24 hours.

[delicate storm]

@covert remnant dobre, dyakuyu

[covert remnant]

Good luck!

[magic bane]

gyroscope is not working with me? 13 pro max.

Can anyone help me?> gyroscope is not working with me? 13 pro max.
@magic bane

[twilit otter]

Someone logged into my pubg account and linked their own twitter and they keep logging in while im playing is there any way You guys can remove the twitter I tried every way i already linked the email to mine that and wechat

[storm flume]

Please contact the customer service for further assistance, @twilit otter. Refer to subpoint 5.4 in #faq for further information.

[covert remnant]

@magic bane Hey! You need to turn on gyro from the game settings.

[magic bane]

@covert remnant seriously 😐 Like i didn't do that already

[hardy oriole]

Please action against seller orr cheaters

[covert remnant]

There might be some problems with you game client. Try doing client repair from the login screen.

@magic bane

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @hardy oriole.

[hardy oriole]

Sir i transfer my data pubg to bgmi how to transfer?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @hardy oriole.

[severe lion]

Hello, my name is Silver, I'm Stream, I have a video and a broadcast, my account has been banned without change or reason and I did not violate
Terms and conditions of the game I hope to
I get recalculated and the problem is solved: this is it:
My ATISLVER Account ID: 5530691778

[polar marsh]

Please refer to the private message from @polar marsh for further information, @severe lion.

[covert remnant]

What is your device?

@night cloak Could you show a screenshot of your graphics settings?

You can do both. A gameplay record and the screenshot I requested.

[blissful badge]

Hello Pubg, my players account got banned while using GAC tool on PMCO and we are fully sure we have not used any other 3rd party software before playing and opening GAC tool, in fact, the GAC tool made his pubg reinstall then after reinstalling when he reopened his pubg it states that it has banned for 60 days... I think he got banned wrongfully

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blissful badge.

Please refer to the private message from @polar marsh for further information, @plush wren.

[slender inlet]

hi please , is there anyway to fix ms for emulator brazilian players , we cant find a match on south america and north america , europe high lag its 200 ms the ping

[covert remnant]

@slender inlet The best suggestion I can give you for ping issue is, go to Facebook and search for PUBG MOBILE YourCountryName and join the group. Ask there if anyone is getting good ping in the game. If they are, just ask them what they are doing to achieve that.

[lament blade]

Id : 5477502242
My account has been banned for 10 years. I am a content provider on Facebook. I play with followers and random people. How can I cheat in this game, and I send many reports to the company and no response, and when I discovered a hack site, I sent it to you.. I am not a cheat and the reason for an alliance or alliance Playing with cheaters, this is not my fault, because I am a content provider, I do not establish or anything like that. It is just a game for entertainment in the live broadcast. Please pay attention and reply
u bring the wrong people, and I play other games, including League of Legends, Super People, Valornet, and Fortnite. There is no cheating in these games. If you face a problem in solving the problems of cheaters in your game, this is your problem, not mine. You are a big company and you can solve this problem in The fastest time and don't think about collecting money from players, just take care of developing and protecting the game as you do other games

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lament blade.

[open parcel]

Hi Am i Banned Because i Use a VPN Or Anti-Sanctions programs(GodPing) in Iran?

[cyan citrus]

VPN usage is not recommended as it may put your account at risk of getting suspended, @open parcel.

[open parcel]

What should we do when we should be banned from the game because of politics?

[cyan citrus]

We will not recommend you to access the game through alternate methods if the game is not available in your region, @open parcel.

[open parcel]

Iran Sanctions We have to play with either DNS or VPN

This does not include justice😔

[cyan citrus]

You can change your DNS settings, @open parcel. It is fine. You may refer to #faq 4.3 for further instructions.

[onyx plover]

@cyan citrusUnknow its my friend we are playing together always and he never breaking rules or something like that but account for him today banned for 10 years without any reason and just cuz used DNS or VPN because our country its Boycott its not really fair.

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @onyx plover.

[queen maple]

hello, normal to download pubgm, from Huawei AppGallery ?

[cyan citrus]

It should be fine if you do not have Play Store in your device, @queen maple. Alternatively, you can also download the game through the official website: http://www.pubgmobile.com/.

[queen maple]

Thank's 💝

[cyan citrus]

You're welcome, @queen maple!

[zenith bough]

We are extremely sorry, but we have to approach regulatiry authority in our country, where we hVe invested alot of amount in pubg account, and you have banned our accounts without any reason,

everytime your chotiya system says we have detected that u have modified game code data, if i were a software engineer, i would have been a multi millionaire,

stop banning legit players i ban wave.... u r getting totally blind in ban wave closing the eyes and banning legit people...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zenith bough.

[cerulean fog]

Is the new update available yet ?

[storm flume]

We currently do not have a specific release date for the upcoming update, @cerulean fog. Once we do, we will publish further information in #news.

[sacred owl]

How long the customer service will reply?

[thick bolt]

I got banned for 10 years me and 5 of my friends also 10 years we all had never used any kind of cheat i think there is something wrong in ban system today .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick bolt.

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @sacred owl.

[shut shoal]

What is the reason of the ban people getting , i know at least 20 player got the same ban including me , please if there. Problem just inform us and we will wait

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut shoal.

[reef tendon]

Hello, my friend logged out of all his socials to switch to another phone and he cant login his account anymore because he forgot his username in twitter

The account was single bind

Pls help to recover his account

[cyan citrus]

He may contact the customer service of the social media account: https://help.twitter.com/, @reef tendon.

[reef tendon]

I dont think it will help, he literally forgot the name of his account in twitter

We cant find it also

[onyx plover]

@cyan citrus all friend banned in sanhok unrank , maybe again new bug in Sanhok , guys didn't play sanhok unrank

[cyan citrus]

Not something we can help with, @onyx plover. They can use the File Claim option if they would like to appeal their suspension. For more information, please refer to #faq sub point 2.12.

Please be advised that inquiring about account suspensions here will lead to a mute as this is not something we can help with.

[cyan citrus]

He can try to contact the Twitter's customer service first and see if they will be able to help.

[hard nest]

ban system prb or windows 11 !?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hard nest.

[potent grotto]

I purchased 2 packs of UC which was around 16200 uc and opened the lamborghini crate and spent over 10k UC on it and there was an offer for receiving one lucky speed drift medal which i never received and i am unable to see it on the event tab as well.

[celest shadow]

Which event are you referring to?

[potent grotto]

Speed drift

@celest shadow

[celest shadow]

there was an offer for receiving one lucky speed drift medal which i never received and i am unable to see it on the event tab as well.
Referring to this event. Do you have a screenshot?

[hidden compass]

@lime juniper there is something wrong alots of peoples, streamers are getting b ..4 n because of new anticheat and most reason shows same we have detected that u have modified game code or data

[potent grotto]

I am missing one tab in hot section ( speed drift lucky medals)

It was it 30th april

[celest shadow]

There are no such event in the global English version of PUBG MOBILE.

[round dove]

Plzz help me

Please Solve my problem

My account is single bind

[cerulean fog]

What does PDP stand for ?

[junior birch]

Ptopia Design Project.

[shadow plume]

Anyone have phone or email login issue?

[hidden compass]

There is new glitch peoples are getting b . 4 . n for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hidden compass.

[shadow plume]

..

Say failed to login

[storm flume]

Please refer to subpoint(s) 4.4 in #faq for further information, @shadow plume.

[idle sandal]

yesterday it was 332 uc on my account and i opened my account today and found that i have 162 only knowing that I didn't use any uc to buy any thing @celest shadow @junior birch

[idle sandal]

5250647286

[storm flume]

Please contact the customer service for further assistance, @idle sandal. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@cyan citrus yesterday my friend logged my id and i login his id but when i login my account.I see my controls is not their.Device Ipad 9th gn/ iphone 13pro max.Help me i need my controls because it tough for me to play

[static juniper]

hello, I turned off my mobile internet while I was live and in the game yesterday and switched to my wifi connection and I was fined for data change, what can I do?

[mystic lake]

Th?

[vital mango]

Hello pubg mobile company
My account has been banned for 10 years without any reason or violation of any of the reasons for cheating and I did not play with cheater. I need answer why i am banned because i know that i didn't do anything wrong.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vital mango.

[crisp venture]

@meager lodge i know bro thats why i am asking is their any solution or not

[meager lodge]

No

[shadow plume]

anyone have problem failed to login phone number login or Gmail ?

[fading cape]

@lime juniper Please Text me its urgent

@lime juniper

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fading cape. Remember to read through #faq before asking questions in the support channels.

[fading cape]

@lime juniper please text me i have to report id seller and scammer

[shadow plume]

pubg login problem failed to login please try agian when login phone number and Email

Please fix it 🤍

[fading cape]

Hey there
There is a YouTube Channel Named Mehraj YT
He is selling PUBG MOBILE Account On his Videos kindly check the links
Selling Account Video Link 1-https://youtu.be/URAx1h32580
Selling Account Video Link 2-https://youtu.be/0BoTyumpp7E
Mehraj YT Insta-https://www.instagram.com/mehraj__yt/
Kindly Delete This Channel.
Regards OPYS

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fading cape.

[night cloak]

Hello, you guys deal with dm reports?

[celest shadow]

Please make sure that you entered the correct e-mail address/phone number and password.

[shadow plume]

@celest shadowi doing that and the problem still and reset password

and say login failed please try agian

[celest shadow]

Hello, we do not moderate behaviour outside of our Discord server. Did you receive something concerning privately?

[shadow plume]

@celest shadowyou need to fix this problem i cant open my account 😦

[celest shadow]

Please refer to subpoint 4.4 in #faq for possible solutions. If your issue persists, please contact the in-game customer service for further assistance.

[celest shadow]

You will need to set your control layout again.

Please be advised that you are not allowed to log into someone else's PUBG MOBILE account or give your account credentials to someone else.

[celest shadow]

What is the issue?

[noble elk]

I have not use any type of cheating program or made any modification to game data. I am 100% sure that i am the only one who has access to this account ID : 5216681008. with such stated i would request you to revaluate the banning of my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble elk.

[gray willow]

.p bình gold

[spring magnet]

Dear Sir/Madam,
My account which is 5292301752 was banned today on the reason of Violation of User Agreement. I don't think it is fair for me to be banned due to a reason that is not in my control so I hope you will double check this and reverse the decision you have taken as soon as possible as it would be highly appreciated . I have not done any type of conduct that would hurt the players or the game in anyway. I hope you will take a favorable and fair decision in regards to this issue and I'm using Tencent official Emulator from gameloop official site and i have attached.
PUBG ID : 5292301752
PUBG NAME : KR๛几卂山山卂

Thank you,
Best Regards,

R.P.Nawoda jayamithura
Mining Engineer
Bsc. Engineering (Hons), AMIE
[phone]

[night cloak]

Uh yeah. I'll close my dms

Thanks for your support anyway

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spring magnet.

[twilit shore]

no comnt 😂

[river laurel]

Pubg id : 542207638 name : ๛『SumKa』๛ . Banned without reason and i never used cheat tools and 3rd party tool

[polar marsh]

Please refer to the private message from @polar marsh for further information, @river laurel.

[pliant urchin]

Hey Can Anyone Tell Me The Procedure Of Pubg Mobile VIP Program

[vocal pond]

Banned for 10 years for no reason.
ID : 5341781408
Username: 【T90】BROKLYN
DEVICE: EMULATOR
INTERNET : at.dz (Cable internet)
COUNTRY : ALGERIA @polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vocal pond.

[pliant urchin]

@night cloak what is procedure of pubg VIP program ?

[night cloak]

My guy I'm not mod

[pliant urchin]

@night cloak OK sorry

[outer lagoon]

any moderator on?

[onyx plover]

What was yesterday 2 MB update on Pubg mobile after this update someone banned without any reason. I ,m not banned but some friends will be banned.

[acoustic kayak]

hello, I was banned for 10 years from the very beginning of this game played honestly never violated
Please look into it as you are sure there is some kind of error.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @acoustic kayak.

[void helm]

Banned for 10 years for no reason.
ID : 547221843

[polar marsh]

Please refer to the private message from @polar marsh for further information, @void helm.

[green pond]

banned for 10 years no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green pond.

[heady talon]

Hello

I have a problem regarding crew challenge pts, is there anyone here to assist me?

[sacred bough]

is everyone getting b4n after the new emulator update or what??

[onyx plover]

I think version 4.98 has a problem

[sacred bough]

that's my point!

[covert remnant]

Yes.

[sacred bough]

like literally after the emulator update i logged in played a couple of games and boom the b4n message!

[onyx plover]

I have a version 4.97 no probelm anyone know it used version 4.98 get ban.

[covert remnant]

@sacred bough Unfortunately, this support channel is for mobile only. You’ll need to use https://www.gameloop.com/support to get any help related to Gameloop.

[sacred bough]

but i got b4n in pubg not gameloop so ..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sacred bough.

[heady talon]

Hey Sha how you doin

I have an issue I think regarding crew challenge pts system

[shell musk]

How to apply for VIP OR pubg partner

[covert remnant]

@shell musk VIP: http://bit.ly/3p2VuQW.

@heady talon All good. What about the point system?

[heady talon]

As you can see on Europe region our points are 142 only!! But in region it’s 238 points, as I know it’s the same points system, we should be on top.

Is there a different points system for each or what?

[onyx plover]

@compact oar All Iranian has a same problem to banned without any reason!

[covert remnant]

@heady talon Oh all talent questions goes to :https://discord.gg/esportspubgm.

[drowsy dawn]

@onyx plover Recently I got 10 years ban for no reason. I'm streamer and always play in my live stream on Facebook.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy dawn.

[heady talon]

Aight thx dear

[shadow plume]

and phone number and email failed to login issuse 😦 😦

[cyan citrus]

The regional rankings are different from All-Talent Championship rankings. Only best 6 matches will count towards the All-Talent Championship rankings.

[shadow plume]

@cyan citrus

[night cloak]

Banned for 10 years for no reason.
ID : 5245159231
Username: THE〆KiLLER个
DEVICE: EMULATOR
INTERNET : (Cable internet)
COUNTRY : Palestine

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[junior swift]

hello, today I was banned for 30 days and I have been playing this game from the very beginning and I have never violated any rules.
Please look into it beacuse I think it is an error.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior swift.

[night cloak]

where to find sng server

[covert remnant]

What is sng?

[night cloak]

Russian/Ukrainian/Belarusian server

[covert remnant]

The link is in #735483472432594994 3.1.

[shadow plume]

@covert remnantcan any mods replay ?

[covert remnant]

Yes?

[shadow plume]

i have a problem when i login phone number

[shadow plume]

and email too

[covert remnant]

What happens when you try to login with your social media?

[shadow plume]

failed to log in

same the photo

and i talk with customer service

and nothing

happen

[covert remnant]

Can you share another screenshot while trying a social media?

[shadow plume]

what

[shadow plume]

i dont understand

[covert remnant]

Another screenshot where you try to login with your social media (not phone/email).

[shadow plume]

facebook and twitter okay

but phone email say failed to log in

[covert remnant]

If it shows failed to login, you can add a phone number/email from the basic settings. The game removed your phone/email information.

[shadow plume]

where the basic setting

[covert remnant]

In-game.

[shadow plume]

me pc

[covert remnant]

In-game settings > basic.

[shadow plume]

where that 😂

oh

i cant join account

i dont have only email and phone number @covert remnant

the account only linked phone number and email

[covert remnant]

You just said that.

[shadow plume]

another account

[covert remnant]

@shadow plume You cannot have email/phone without linking your account to a social media.

[shadow plume]

okay i linked phone number and email then i unlinked facebook

😢

[covert remnant]

@shadow plume Sorry, your information seems suspicious. Please contact the customer service in-game.

[shadow plume]

i do that

and nothing happen

[covert remnant]

Feel free to create a new account, there’s nothing can be done.

[coral pendant]

Is there any news about increasing FBS in the next update?

[shadow plume]

wth my account

is very expensive

[brazen cradle]

For what exactly ?

[brazen cradle]

You mean your device in particular ?

[covert remnant]

@shadow plume There’s nothing can be done, sorry.

[shadow plume]

😭 😭 😭

how that happen ?

[coral pendant]

I mean the question in general ... are there devices for which the frames will be increased in the next update

[cerulean fog]

Anything new about the new update release date ?

[shadow plume]

i link the account phone number and Email how the game unlinked 2 ?

[edgy stag]

@covert remnant heloow who you

[shadow plume]

@covert remnant

[covert remnant]

@edgy stag I’m a moderator. Let me know how can I help you.

[brazen cradle]

I understand. We don’t have that information. Keep a close eye out for any developments on that.

[edgy stag]

I thought you will say , Das mee

[covert remnant]

@shadow plume Usually the game unlinks when someone report for stolen/hacked accounts.

[cerulean fog]

Nobody knows anything about the new update ?

[covert remnant]

@cerulean fog Please keep an eye on #news.

[coral pendant]

Thanks

[edgy stag]

Unfortunately, currently there is no update abt it.

[onyx plover]

@brazen cradleHi

[shadow plume]

@covert remnantstolen hacked what thats my own account the game tweakin or what ? 😂

[brazen cradle]

Yes, How may I help you ?

[covert remnant]

@shadow plume That’s what the game thinks. Could you share screenshot(s) between your conversations with the customer service? Make sure to censor private information.

[onyx plover]

Deutschland ?

[shadow plume]

i can screen share come voice chat ?

[covert remnant]

You can share the screenshots here.

[brazen cradle]

No. Is there a problem related to PUBG MOBILE that I can help you with ?

[lavish sonnet]

I was banned from the game for 10 years without using any cheats
My id:5434506001

Even though I didn't win a match yesterday, I didn't even get many deaths

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lavish sonnet.

[onyx plover]

Okay , no problem

[shadow plume]

@covert remnant

[shadow plume]

i do all steps

[covert remnant]

@shadow plume Please try again after 24 hours.

[shadow plume]

from now or yesterday

the problem since yesterday

[covert remnant]

After 24 hours.

[shadow plume]

okay 😭

[bold estuary]

Ive being having problems to login with my twitter acc and being trying since yesterday and no one id helping me

[storm flume]

Please refer to this channel's pinned messages for further information, @bold estuary:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[lime trout]

@compact oar @onyx plover <@&481161015728406538>
Banned for 10 years for no reason. I spent more than 1500$ in this ID. I will never even use any kind of cheat and I hate cheaters. You can't ban cheaters and ban legit player likes me. Please have a review.

PUBG ID: 5188009525
PUBG ID Name: KnockMasterFB
DEVICE: EMULATOR
COUNTRY : Kuwait

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lime trout.

[brazen cradle]

Please scroll down a little and you will find an option of ‘’Apps and sessions’’. Log into your account using that option and restart your game. Try to log into the game again, Make sure you close the browser and login to your account normally.

[fiery basin]

hello, during the game in metro royale, an error occurred connecting to the server, although the Internet is stable and fast after the error, all things were removed from me, what should I do with it?

[bold estuary]

It said that my acc is suspend even tho I dont have my twitter acc suspend

[shadow plume]

@covert remnant see 😂 not me only

@brazen cradlewhere is that option

[fiery basin]

do you know how to solve this problem?

[tribal jay]

Hi i want to know can i change my device in pmco qualification or not?

[covert remnant]

@tribal jay You can, yes.

@fiery basin Do you have screenshot of the error?

[tribal jay]

So there will not be any problem?

[covert remnant]

@tribal jay Not if you try to game the system.

[tribal jay]

Okay thank u

[heady talon]

@covert remnant Duhh

[cyan citrus]

I have answered you here, @heady talon.

[night cloak]

Hy guys

[heady talon]

Anyways, bunk answered my question, @cyan citrus anyways thank you so much and I have 1 more question, we are top 1 on regional ranking but we still haven’t got the rewards which is the hashtag and the 5 crate, when are we going to get em? After week 4?

[night cloak]

I have prof of haker in PMCO match

[heady talon]

Yes I saw it thank you!❤️

[night cloak]

Where I can send

[bold estuary]

It pops out this and doesn’t let me do anything

[heady talon]

Click on Close, and restart the game

[night cloak]

Where I can send some prof of haker in PMCO

[bold estuary]

It send me this and then

Back to this lmao

[heady talon]

Restart the game

[heady talon]

Yeah, restart your game right now and then click on Twitter again, congrats you are in. 🙃

[bold estuary]

It send me back to this lmao im just so stress rn fr

[pine swift]

plz i need helpppppp

[cyan citrus]

Please use this form to report PUBG MOBILE Esports cheating content.

▫️ https://forms.gle/MbHW7Zmt3HejGKKa7

[shadow plume]

@bold estuarysame problem but me Phone number and email

[heady talon]

Don’t be stressed it happened to me and then I did the instructions and the game worked, do it again.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pine swift. Remember to read through #faq before asking questions in the support channels.

[heady talon]

Quendi

[pine swift]

Hello sir i play pubg from season 8 and dont use hack or any other thing i play 100% fair and enjoy playing pubg but today my pubg account ban for 10 Years😭 in gameloop emulator. A bug in gameloop emulator i dont know but in ban reason they says that data error what is this plz help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pine swift.

[night cloak]

Delete twitter app

[bold estuary]

I just did it and nothing happen

[bold estuary]

I know but I’ve being doing everything and it just doesn’t let me get into the game

It send me back to this main page

[dusk valve]

@compact oar @onyx plover
Hello everyone! im an Albanian streamer who lives in italy. started playing from the first day pubg mobile got out in playstore from emulator. till yesterday i had only 1 account on my history as pubgmobile player level 81. 12-15k euro spent on my account.
never played without streaming even 1 single game. include ban day i was live and after 7 hours streaming closed the game as usually. yesterday i found out when i open the game from my phone..baned for teaming up with cheaters. for 1 day. after 2 hours still without playing it got changed to 7 days ban. and when i try to open the game from my pc. it pop up with message that i am baned for 3650 days. This cant be serious.
it's obvious this is some kind of mistake like happended some seasons ago when alot of player got baned by mistake from anticheat system and i hope it will be fixed as soon possible. becous ei saw today tons of emulator players are getting baned.
As streamer this damage my reputation in badest way,but to be honest im more dissapointed as a player myself..trying all possible way to get support and fix this.cz in my carer results easly can be verified my matches or previous days becouse i always played pubg streaming the game.
i really hope this bad dream gets end fast.best of luck to all baned players from this unfair ban wave.

my acc info:

Device: Emulator ( official Gameloop )
ID: 531338029
Name : 𝘾𝙉 ・Q U A L ・HB
Country: Italy

[lean field]

Pmco suport ?

[mild spindle]

<@&481161015728406538> @Ban Pan2.0 @ Anti Cheat System
I got banned for 10 years today for no reason. I never used any cheats in my device and we all hate cheaters. It says modify code or data but i haven't done anything .Why is my account got banned?
ID: 5167319951
Device: EMULATOR & Phone
Name: VMG Basem
Country: Egypt

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild spindle.

[ashen hornet]

Hello sir , Is there a random ban because of the Chinese emulator , i got banned without reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ashen hornet.

[tame hazel]

Any moderator here?

[cold drum]

i m sure something wrong with emulator server

a lot of emulator player getting ban without using any 3party tools

all of ban reason is modifying blh blh

also some streamer from my country

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold drum.

[tame hazel]

My account is banned for 10 years for nothing i never used any kind of cheats and i always reporting players that i think he using a cheats there is 1000% a mistake

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame hazel.

[night cloak]

Hello dear pubg today my account got ban for no reason and I’m appealing to PUBG staff to unban my account as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[barren flame]

Hello dear pubg today my account got ban for no reason and I’m appealing to PUBG staff to unban my account as soon as possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @barren flame.

[pastel stone]

Is there a random ban because of the emulator , i got banned 10 years without reason , i swear im not cheater , i think its random banned without reason and problem in game system

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pastel stone.

[copper herald]

hello dear , i there a random banned ? i got banned 10 year today

[polar marsh]

Please refer to the private message from @polar marsh for further information, @copper herald.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dusky dew]

Can Someone Please help me how i change my region and show my phone nuber option ?

Helooo

In my Pubg Account (Region and phone number) option not showing how i fix this please help ?

[covert remnant]

@dusky dew It is unfortunately not possible for accounts in Europe.

[dusky dew]

Not Europe account

[covert remnant]

Your account’s country was changed to an European country.

[dusky dew]

Normal account Not Europe

@covert remnant

[covert remnant]

May I know what is your current country?

[south helm]

<@&481161015728406538> @onyx plover @compact oar Hello! I have been playing this game for 4 years from season 2 as you can check my account details.Yesterday, I was playing my game and it was ok and there was nothing wrong So when I woke up today I found my account has been banned for no reason and the reason your security system is telling is that the game code is modified like how can I change files on emulator??I have been using the same emulator since the last 4 months.I have downloaded it form the official website of gameloop.com.I never used cheats even when there were lots of hackers in season 7,8 I didnt cheat because it was never an option.Also you can check my security system that I reported several players and they get banned as a result. You can also check my youtube channel which is named as RX Nomykhan where I upload my gameplay as you know when you get banned for 10 years your teammates also get banned for 7 days but who were playing with me didnt get banned as it was unfair!.So please kindly unban my account because I haven't and will not use any files or hacks in the future as you know 4 years of gameplay and you get banned for no reason it hurts.
Character id :5162296931
INGAME Name:【RX】⇁NOMYK1

[dusky dew]

i am from pakistan

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south helm.

[covert remnant]

@dusky dew And what’s the country that is in-game rn?

[dusky dew]

option not showing

[covert remnant]

Do you not remember?

[dusky dew]

i am uploading screenshoot here but upload not working @covert remnant

[covert remnant]

@dusky dew No screenshot needed. Just answer my question.

[dusky dew]

Country option not showing ingame

@covert remnant reply plz

[covert remnant]

@dusky dew I know. But what was the country you set the last time?

[dusky dew]

i don't know i purchased this Account from pakistani Seller

[covert remnant]

@dusky dew You cannot change the country. Account purchasing is against the game terms of service. Please do not ask any more questions regarding your account. Otherwise we will be forced to mute you.

[dusky dew]

Nice reply

Nice support

[dusk valve]

@covert remnant hello! do you have any info what is going one with this ban wave on emulator player? im one of them being baned without reason. :/

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk valve.

[sage pewter]

Banned for 10 years for no reason. I spent more than 1500$ in this ID. I will never even use any kind of cheat and I hate cheaters. You can't ban cheaters and ban legit player likes me. Please have a review.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sage pewter.

[bold estuary]

I still have this problem it doesn’t let get into the game

[buoyant spoke]

emulator players got banned !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant spoke.

Please refer to the private message from @polar marsh for further information, @steep swallow.

[final jewel]

@polar marsh he re se i keni qi motren me kto bana po hiqini 😅

[storm flume]

Please do not use languages other than English, @final jewel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[last karma]

Any info guys about the banned account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last karma.

[faint token]

Hello)
Help me please solve the problem.

1. I can't complete the "Persistence" achievement.
   Stuck on day 34, I go into the game every day for 2 months.
2. I can't complete the "Evo Strategist" achievement.
   Stuck on 197 matches.
   Thank you very much in advance if you can help me solve the problem

[regal rose]

Hello guys .!! @ornate swift is the problem of banned players !!
We didnt cheat or use anything illegal in this game !! We respect the rules in this way of treatment all players will leave this game !!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal rose.

[prisma heron]

Banned for 10 years for no reason. I will never even use any kind of cheat and I hate cheaters.please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @prisma heron.

[faint token]

Hello guys .!! @ornate swift is the problem of banned players !!
We didnt cheat or use anything illegal in this game !! We respect the rules in this way of treatment all players will leave this game !!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @faint token.

[night cloak]

@green agate i was playing yesterday with a player i don't know him he's not in my friendlist we played some matches and today he got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[graceful vale]

Hello sir

My name is laith amer, this is my id number 5232113811

You banned me because someone who i dont know waa using hack before yesterday

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful vale.

[fervent spire]

is there suggestion text channel cuz i need to suggest something to help us improve fixing lag in the game it really dropping fps too much in emulator Game loop 🥲
i also have high performance pc

[cyan citrus]

You may use the GameLoop website or their Discord server instead, @fervent spire.

[odd fiber]

hello Can someone help us, I do not know English, I only speak Turkish and Arabic

[cyan citrus]

You may refer to #735483472432594994 sub point 3.1 for regional communities, @odd fiber.

[cosmic estuary]

@cyan citrus help I can’t log back in my PUBG account

[dry verge]

I swallowed a band for no reason and I do not play with a hacker, and it has a rate of files. Someone contacts him and asks for the ban to be lifted. I will not play the game again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dry verge.

[shell musk]

How long does it take after applying for VIP 😀

[winged elm]

I am totally shoked my account was banned how ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winged elm.

[night cloak]

I open my account on my iPhone and when i open it i take ban 10 years without any reason an i spend much money on my account please help me to solve my problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vestal scroll]

What steps do I have to do add my country flag in-game because I can't use region leader board to rank because my flag isn't in-game for 4yrs and counting

[pallid whale]

sudden i run game then shwing that i'm banned for cheating ! my account 69 Level 3years playing but why ? please help me please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pallid whale.

[cosmic estuary]

I need help it doesn’t let me log back on at all like it doesn’t matter what I do please when I click authorize it takes me to app then says error for Twitter I’ve never had problems with my PUBG account at all

[mystic lake]

Hi

Please any one can help me

My mobile is S22 ultra but the game give me just 30 frame

Can i know the reason

?

@polar marsh

[shadow plume]

me too but me phone number and email

[mystic lake]

Please guys any one can help me ?

[bold estuary]

Same as me if u find a way lmk cuz im being stress the whole day😬

[cosmic estuary]

Once I log in with my user and password it shows this then I just click back and I’m good it lets my play but now I can’t ?? I’ve played for years @polar marsh please is there anything you can do I can answer any type of questions at all

I literally got PMCO tonight….

[mystic lake]

@polar marsh my telephone is samsung galaxy S22 ultra but the game give me just 30 frame while my screen is more than 120 HZ ,why ?

???????

[molten delta]

Do you have your fps set on 60 or 90?

[mystic lake]

Yes

[molten delta]

Weird

[mystic lake]

I tried to put it smooth and 60 fps

[cosmic estuary]

@polar marsh ???

[mystic lake]

But there is no option to put it on 60

[cosmic estuary]

I quit man…thanks for the help @polar marsh

[night cloak]

@PUBG MOBILE#5879 Why is PUBG Mobile's global discord server not having a dedicated chat channel for Arabic content creators like other servers? An English language channel is available?

[pine canyon]

my name is "『RS』 CRYPTEX " and this is my account ID 5297522326.
My account was banned for no reason and I did not violate the terms and conditions of the game. my account 73 Level 3 years playing but why ? please review my matches. Nothing has changed from (the kill rate hasn't gone up, no one reported a violation and I didn't get any wins) No reason to ban the account and I've spent a lot money on the account Please show my last matches to the Referees Committee (Jury) I hope Done, I hope that my account will be returned and solve the problem ASAP.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pine canyon.

[night cloak]

@cyan citrus
Why is PUBG Mobile's global discord server not having a dedicated chat channel for Arabic content creators like other servers? An English language channel is available

[upper mural]

hello dear pubg mobile team i am fatih ÇELİK.
I am the owner of the account id:51676726906. My account was banned on 23.04.2022. The reason is that I have teamed up with players using cheats. I'm not a cheater. I do not want to be deprived of playing pubg mobile due to cheating players. I request my account to be opened. Thanks.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper mural.

[drifting elbow]

My name is Zha4A and this my account ID 581967525.
I can't log in to this account anymore, the reason for this is not known , I enter all the correct data, but it launches another account for me, what's the matter? I can't understand, the level on the account is 45 and this account is 4 years old, I ask you to help me get access to it

[covert remnant]

[covert remnant]

Maybe you are logging in with the wrong login method? When was the last time did you open the game successfully?

[onyx plover]

@covert remnant are you sure everything's its okay ? its normal more than 10000 player suspend in day ?

[covert remnant]

@onyx plover It usually happens whenever there is a ban wave.

[onyx plover]

Yeah I know about ban wave but any person report someone banned without missed how its possible ?

[covert remnant]

@onyx plover I didn’t understand. Could you elaborate?

[drifting elbow]

of course , I am sure that I am logging into the account with the correct account , there were no problems with this before , and the last time I wanted to log in , such confusion began

[covert remnant]

@drifting elbow Which login method are you using to login?

[latent osprey]

my name is kareem mohamed and this my account id:566863292 and i have been banned 23\4\2022 and i didnt use to play with hack and my account is from season 2 and didnot cheat

[polar marsh]

Please refer to the private message from @polar marsh for further information, @latent osprey.

[covert remnant]

Can you normally access your Twitter account?

[onyx plover]

@covert remnantToday any person I have suspicion its cheater and reporting in game after 5 minute banned for 10 years.

[drifting elbow]

through an account facebook

[covert remnant]

@drifting elbow Could you go to Facebook > settings > apps > PUBG MOBILE and take and share a screenshot?

[slender hare]

I want ban my account

[covert remnant]

@onyx plover Could you report my account and see if it gets ban?

[shadow plume]

@covert remnant the problem will solve or what ?

[covert remnant]

@shadow plume What do you mean?

[shadow plume]

you see alot of people say same problem

[onyx plover]

yes give me : ))

[shadow plume]

the login problem

[iron tartan]

hi pc still have problem??

[covert remnant]

@shadow plume The Twitter login problem can be temporarily fixed by the pinned message solution.

@onyx plover 5118433249

[shadow plume]

okay the phone number and email ?

[covert remnant]

Which problem?

[iron tartan]

10 years ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron tartan.

[drifting elbow]

in the account itself on Facebook ?

[covert remnant]

You need to login with your social media account. Not phone/email.

@drifting elbow Yes.

[shadow plume]

i dont have i unlinked it 😦

[tribal cloud]

My account has been hacked and I want to unblock the hacked link

[compact mason]

hello dear pubg mobile team i am KelGamingfb
I am the owner of the account id: 5389145543 . My account was banned on 22.04.2022. The reason is that I have teamed up with players using cheats. I'm not a cheater. I do not want to be deprived of playing pubg mobile due to cheating players. I request my account to be opened. Thanks.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @compact mason.

[covert remnant]

@shadow plume Then you cannot login.

[shadow plume]

i cant login to my account

[warped parrot]

I want unban please my id 51020687113

[shadow plume]

how ?? thats my account will leave or what i link the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warped parrot.

[shadow plume]

phone number

and email

2

[covert remnant]

The game thinks you are using a stolen account, @shadow plume. You are free to contact the customer service.

[onyx plover]

But you didn't play on pc or ?

[shadow plume]

@covert remnanti dont know how i can talk to them

😦

[covert remnant]

@onyx plover I did play on Gameloop.

[shadow plume]

should i press login issuse

or what

[covert remnant]

@shadow plume They will likely not help you if you have removed your socials.

[late ether]

when the announcement will come for group stage teams in europe

[covert remnant]

@onyx plover One question, can you unlink both your social media while connecting your phone number?

[shadow plume]

how thats my account and i want link it by phone number and email

[onyx plover]

Really , Okay I send you request ,
0049٭Gerdbad I hope you not banned

[bleak slate]

I have been randomly banned for 10 years, there is an error, knowing that I do not use any hacking programs, and my friends’ accounts were also attended, knowing that we do not all play with cheating programs, and this is for sure.. There is a defect on your part, please clarify this:5983218125 id

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bleak slate.

[shadow plume]

thats my privacy how ? thats not prison

[covert remnant]

@onyx plover 🥰

[onyx plover]

I don't have problem with my account , my account still alive

[drifting elbow]

and for some reason here he writes like this , although it was to this account Facebook that I linked this pubg account

[covert remnant]

I’m asking for knowledge, noblet.

[rocky tartan]

They gave me band injustice even though I was not cheated in the game

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rocky tartan.

[tidal storm]

@pallid whale if someone help you till me because i got this ban too and i played this game for 3 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tidal storm.

[shadow plume]

@covert remnant

[covert remnant]

It doesn’t look like this is your 4 year old account.

[shadow plume]

i dont understand my account spent in the account maybe 5000$ and say you cant back the account

!

[onyx plover]

No its no possible , you can unlink just one but both its no possible

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[covert remnant]

Thank you.

[onyx plover]

Your welcome anytime.

[drifting elbow]

but I will not lie about this , it was to this account that I linked pubg

[covert remnant]

@shadow plume My colleague here told me you cannot unlink both your social network. How did you do it?

[shadow plume]

i dont know

how that happen or maybe play games link but i dont remember which gmail i used

[covert remnant]

@drifting elbow Are you on iPhone?

[shadow plume]

i have maybe 10 gmails

[covert remnant]

Please try to login with you 10 gmails.

[onyx plover]

@covert remnant possibility you can after any 7 days unlink both Social network connection , but no one do like that just when sell the account or hacked account.

[covert remnant]

@onyx plover Hmm suspicious.

[drifting elbow]

at the moment , yes , but that account was created on another phone , in fact , from which I try to log into my pubg account and it doesn 't work , this account

[onyx plover]

Yes

[covert remnant]

@drifting elbow Do you have more than one Facebook account?

[shadow plume]

okay i will hope this will do thing

[drifting elbow]

no

[drifting elbow]

I have only one account

[covert remnant]

Do you not have any other login methods?

[onyx plover]

@covert remnant

[covert remnant]

That’s for changing email.

[drifting elbow]

this account was linked to my account only in Facebook

[onyx plover]

I mean can't see anymore unlink to social network connection

[covert remnant]

@drifting elbow This is frustrating. What did the customer service say?

@onyx plover ohh 😮

Nevermind he is logging in with his 10 gmails.

[wide hinge]

mouk 9ahba

[covert remnant]

What is this language now

[drifting elbow]

they never gave me any explanations

[covert remnant]

@drifting elbow Do you have screenshot of the conversation? Can you share here? Make sure to censor private information.

[onyx plover]

You can also add more Social network connection like Tweeter or Facebook but unlink both its no possible , When you put your account to connect Tweeter then you can unlink Facebook.

[night cloak]

Any faq channel about Pmco

[drifting elbow]

could this account have become dead and access to it was changed ?

[drifting elbow]

screenshots have not been saved (

[covert remnant]

I was thinking the same but since I recently rejoined, I was a tad bit confused.

@night cloak Please join the PUBG MOBILE ESPORTS Discord server (https://discord.gg/esportspubgm) for assistance related to PMCO.

[covert remnant]

I don’t think that would happen.

[onyx plover]

Yeah me to but I never changed my Social network connection but I saw before any Player want to sell account unlink game account and connected to new one link.

[covert remnant]

@onyx plover All good. Thank you for helping!

[drifting elbow]

what should I write then and where ? to get my account back , it 's just a shame to lose it

[onyx plover]

Your welcome 🥰

[storm flume]

Please do not use languages other than English, @gloomy crow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[covert remnant]

@drifting elbow I have a doubt that the customer service will help you but you won’t lose anything trying. Just write you lost accessto your game account.

[sonic swan]

@vagrant tulip

[covert remnant]

Let me translate what these people are writing.

@sonic swan Ping him in #chat.

[honest trail]

sa

[onyx plover]

You don't need to translate you should send him to Arabic support language .

[drifting elbow]

well and thank you in a kind word , if everything works out , I will still write

[covert remnant]

@onyx plover Oh yeah.

@drifting elbow Sure and good luck!

[onyx plover]

did you seen my request ?

[covert remnant]

@onyx plover I haven’t opened the game yet. 😌

[onyx plover]

Oh okay ; D

[covert remnant]

@upbeat musk English only, please.

[upbeat musk]

🙏 Ok

[covert remnant]

We can use #chat

[humble lion]

@covert remnant my account got 3 month ban and i didn't do anything what can i do ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @humble lion.

[slow ivy]

Is there any problem in twitter ,, I can't login into my game through twitter account

In IOS

[devout walrus]

I want to report about a hacker

[ivory mauve]

hi pubg mobile my ccount got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ivory mauve.

[hoary wraith]

My account got 10 years ban The reason is to modify the files I don't know why I cleaned the computer of temp files only on the 20th of this month.. My id 5424934317

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hoary wraith.

[regal furnace]

Do not forget to click on the same link as above.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @devout walrus. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[regal furnace]

Do not forget to click on the same link as above.

[bold estuary]

It doesn’t fixed it anymore cuz I being trying to use your method and It didn’t help at all lmao im just worry about acc and the thing it doesn’t let me get trough twitter that’s all

[misty warren]

Hello, my account was stolen yesterday by a friend residing in Turkey, and today when I tried to open the account, I found that my account had been banned for 10 years. Is there a way to contact one of the Arabic-speaking employees please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @misty warren.

[regal furnace]

Please, I want my account, I swear to God, I have never done a hacker

Hands, buy my account 5315399965 Look at the account from after you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal furnace.

[west belfry]

Hello Is There Any PUBG Support Active I Need Help

[limpid needle]

5621709573

[west belfry]

I Want To Enable Two Authentication But It Not Showing Me To Enable.

[limpid needle]

Please, I want my account, I swear to God, I have never used a hack this is my id : 5621709573

[west belfry]

@cyan citrus

[wide hinge]

wink abadie

[storm flume]

Please do not use languages other than English, @gloomy crow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid needle.

[proven hearth]

Please, I want my account, I swear to God, I have never used a hack this is my id : 5518361969

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven hearth.

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

on pubg appgalery it's missing the crown where you buy prime

[hearty nebula]

Hello support, I am a player from the second season and I spent a lot of money on the game and I did not commit any cheating or violating the rules of the game or adding any other files and my account was suspended for 10 years. Please review my account manually because I am sure that I did not commit any kind of cheating and I hope Fairness to you, with all due respect
ID:5201269616
NAME: DonEhaB

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hearty nebula.

[plain raptor]

Hello pubgm I have a request why my account is banned when I do not play cheating stuff I have to contact you because I got a ban for 10 years when I am clean!
My iD : 5204649250 ? please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plain raptor.

[tranquil stirrup]

<@&481161015728406538>

Why don’t y’all ban hackers

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @tranquil stirrup. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[tranquil stirrup]

Sheesh fix your bot to not mute

[tacit bone]

I just opened the game yesterday and by chance saw that I got a ban
But I didn't do anything and I didn't even play
any one can help me !
51657828903
@polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tacit bone.

[tranquil stirrup]

People, this account of mine has been stolen pls report it to get into pubg attention.

[celest shadow]

You have to download PUBG MOBILE from the Google Play Store or AppStore.

[night cloak]

appgalery, huawei own play store

[tranquil stirrup]

Csn you help me banned my hack accounts, I can’t get is back I just need it terminated

[cold hawk]

I don't understand the reason for the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold hawk.

[celest shadow]

You cannot purchase subscriptions if you do not download the game from the Google Play Store or AppStore.

[celest shadow]

Please contact the in-game customer service for further assistance.

[tranquil stirrup]

I have, but the bot doesn’t allow me to.

I need to speak an actual person

[sand sun]

My account was banned yesterday and I never cheated and I'm sure it was an unfair ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sand sun.

[sick swallow]

Hello everyone
A question for moderator or administrator
Is there's a [program] here,
like (arab talent program) at mena server!

[celest shadow]

You cannot request to intentionally suspend an account. Instead, you should contact the in-game customer service to recover your account.

[tranquil stirrup]

I have purchases on the account, I have evidence it is indeed mine.

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[celest shadow]

Then you should focus on recovering it.

[tranquil stirrup]

No, because they want me to recover the social media

Without social media they can’t unlink it and link it to something else.

[celest shadow]

You must be able to at least log into your PUBG MOBILE account through one of your linked social media accounts.

[tribal cloud]

My account has been hacked and my account has been banned and linked to an unknown phone number and I have full information about my account please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tribal cloud.

[tranquil stirrup]

Cant.

If your hacked how could even try to log in?

[celest shadow]

If your social media account is compromised, please contact the platform's customer support to recover your account. The in-game customer service will not be able to assist you if you do not have access to your own PUBG MOBILE account.

[rigid crystal]

Why do PC players get banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid crystal.

[shadow plume]

@celest shadowwhere platform customer support

in game or link or what ?

[storm flume]

Please refer to subpoint(s) 2.8 in #faq for further information, @shadow plume.

[shadow plume]

@celest shadow what issuse should i select login or what

i dont understand the problem 1 day ago

[wanton epoch]

dozens of my friends and streamers got banned last 3 days, what happened pubg mobile? most of them does not open the game!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wanton epoch.

[celest shadow]

If you are unable to log into your PUBG MOBILE account, please contact the in-game customer service for further assistance.

[shadow plume]

bots replay to me say repair the game and i do all of that and still have the problem failed to log in

@celest shadow

[celest shadow]

Please try reinstalling the game instead.

[shadow plume]

me pc

[rigid crystal]

How to get the rank of Pubg Mobile Partner?

[celest shadow]

Reinstall GameLoop at https://www.gameloop.com/ instead.

[shadow plume]

iam doing that now

[celest shadow]

Please refer to subpoint 3.22 in #faq for further information.

[shadow plume]

hope it will fix

the problem when i log in by phone number

and email

[turbid moat]

Same results on Erangle + livik

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm prism.

[abstract fern]

why are players getting banned on opening the game in gameloop ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @abstract fern.

[solid pasture]

why my account getting banned i am ever using program or hacked tools

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solid pasture.

[sour iron]

im banned for no reason i didint use any cheat or glitch or Teaming up with players outside of my team or team killing (except accidents with grenades)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sour iron.

Please refer to the private message from @polar marsh for further information, @haughty plank.

[storm flume]

Please avoid going off-topic, @foggy zealot. You may have unrelated conversations in #chat.

[deep wren]

Please check this video out because my opinion is this guy is cheating for sure 100 percent

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @deep wren. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pallid mango]

Why getting this I don't understand
Is it weekly giving or what?
And how to do to get?

[bold estuary]

Still pops up this one

[round dove]

Please help me

I don't have other linked

[digital monolith]

My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital monolith.

[shadow plume]

thank you @celest shadow and @covert remnant the problem solved

another question if my account banned uc how can i know how much uc must to add to unlock the ban ?

[bold estuary]

How????????I’ve trying literally since 2 days ago to get into my acc lmao

[shadow plume]

@bold estuary if you pc reinstall gameloo[p

[bold estuary]

No iphone

[true flame]

I suspended my Facebook account, and I did not link my PUBG account to a non-Facebook account, and now I cannot login to my account, is there any procedure I can do to prove my identity in order to get my account back?

[bold estuary]

Any moderator?

[brave wolf]

100% fake

Please report it there #discord

[storm flume]

Please do not use languages other than English, @autumn wedge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[autumn wedge]

Hello, the computer was banned. I did not violate the instructions and rules. Recently, I changed the platform from playing with a computer to playing with a mobile phone.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @autumn wedge.

Please refer to the private message from @polar marsh for further information, @viral crescent.

[iron fog]

My account was hacked I need support

[last breach]

5847590573 i was banned i didnt violate the instructions and rules plz help to back mu accound that my ip 5847590573

[polar marsh]

Please refer to the private message from @polar marsh for further information, @last breach.

[cyan mauve]

last night while playing a room match i was banned wrongfully. while i have evidence of my fair gameplay. i was recording it. how can i ask support team to resolve the issue.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cyan mauve.

[storm flume]

Please contact the customer service for further assistance, @iron fog. Refer to subpoint 5.4 in #faq for further information.

[iron fog]

my account 10 year ban please?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @iron fog.

[grand arch]

I didn‘t violation any thing why banned my account 10 years？

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grand arch.

[sour shard]

I have a problem I think my little brother changed the country to Thailand and my country is Jordan And I couldn't change it And when I want to buy UC, it does not receive any kind of Visa or MasterCard From within the game and from the official website I want a solution to the problem

I have a problem I think my little brother changed the country to Thailand and my country is Jordan And I couldn't change it And when I want to buy UC, it does not receive any kind of Visa or MasterCard From within the game and from the official website I want a solution to the problem

help me

[glad sand]

i got banned for 10 years for no reason , i never played with a hack , my acccount is charged all month about more than 250$ uc , its unfair i need help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad sand.

[terse bobcat]

Sehr geehrte Damen und Herren, mein Account mit der ID 5316285387 wurde grundlos gesperrt fur 10 jahre , da ich gegen keinerlei Nutzungsbedingungen verstossen habe. Bitte pruefen Sie die Sperrung nochmal und schalten Sie mein Account wieder frei

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse bobcat.

[cunning halo]

Banned for 10 years for no reason.
ID : 5244490319
Username: PG・معلش
DEVICE: Gameloop 7.1
INTERNET : WE (Cable internet)
COUNTRY : EGYPT

I hope you understand my position.. I did not cheat or modify the game files or download the game from an unofficial site. I only opened my account on Gameloop emulator and yet my account was unjustly banned.. I hope my account will be restored.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cunning halo.

[brazen cradle]

Unfortunately, That information is not available. The UC has to me topped up till you are being penalised.

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[brazen cradle]

How may I help you ?

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[true flame]

I suspended my Facebook account, and I did not link my PUBG account to a non-Facebook account, and now I cannot login to my account, is there any procedure I can do to prove my identity in order to get my account back?

[brazen cradle]

Unfortunately. You will have to wait till the cool down is over.

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[sonic vale]

Banned for 10 years for no reason.
ID : 5809613897
Username : 〆امڪ〆ē
DEVICE: Gameloop 7.1
INTERNET : WE (Cable internet)
COUNTRY : EGYPT

I hope you understand my position.. I did not cheat or modify the game files or download the game from an unofficial site. I only opened my account on Gameloop emulator and yet my account was unjustly banned.. I hope my account will be restored.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sonic vale.

[true flame]

5685820389 I suspended my Facebook account, and I did not link my PUBG account to a non-Facebook account, and now I cannot login to my account, is there any procedure I can do to prove my identity in order to get my account back?

[dawn berry]

Dear PUBG Mobile Support,

[brazen cradle]

Do you have an alternate sign in method, like email ?

[dawn berry]

I hope you are having a blessed day. My account got banned for 10 years while I was Live Streaming, I was in the plane and got banned for no reason. I havbe

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn berry.

[true flame]

No, I did not link it to Facebook

[worn kestrel]

My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worn kestrel.

[autumn zodiac]

Guys . Country change option is disappear in my account what can i do?

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[fair onyx]

My account was unjustly banned and I did not cheat. Please look into my matter and please help me in this matter
ID 5195842371

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair onyx.

[brazen cradle]

Let me understand this right. You have linked your email but not FB and now there’s a FB linked to it ?

[true flame]

No, only Facebook. There is a way that I can link the account from the outside, through customer service. How can I do it?

[brazen cradle]

Do you have access to the account ?

[true flame]

No, Facebook is closed

[brazen cradle]

No alternate login methods. Only Facebook ?

[brazen cradle]

What do you mean FB is closed ? Retrieve your FB account through FB then.

[versed shuttle]

Banned for 10 years for no reason.
ID : 5520882387
Username: يU^
DEVICE: Gameloop
COUNTRY : EGYPT

My account was banned for no reason I did not use any kind of cheating please I want to know the reason، I only opened my account on Gameloop emulator

[polar marsh]

Please refer to the private message from @polar marsh for further information, @versed shuttle.

[true flame]

Yes, only Facebook, but Facebook is linked to a Google account

[night cloak]

Good job PUBGM, with this update you manage to hit most of "Streamers" hackers from Balkan. Especially (Albania,Serbia,Croatia,Bosnia) Most were on emulator with premium hacks or spectating themselves with other account on other device with hack on. Alot of them are pushing serious treat on TROVO to PUBGM community how they will punish us normal.players with flying hacks if they dont get back accounts. Watch out who you giving back accounts. Once a cheater always cheater . GG #PUBGM

[true flame]

I suspended my Facebook account, and I did not link my PUBG account to a non-Facebook account, and now I cannot login to my account, is there any procedure I can do to prove my identity in order to get my account back?

[feral forge]

Do you mean you do not have a second login method linked to your PUBG MOBILE account?

[true flame]

Yas

[feral forge]

If Facebook was your only login method to your game account, you will need to contact the customer support of your social media in question for further assistance to recover it. Otherwise, your other option is to create a new account in order to continue to play the game.

[true flame]

How can I contact them then?

[feral forge]

https://www.facebook.com/help.

[true flame]

Facebook account disabled, I can't login

[steep zephyr]

@feral forge
recover my account

I have played pubg mobile since the third season and I have been playing an
emulator on my laptop, I have been playing differently until the twelfth
season and then I started playing continuously and from time to time I open
my account on the mobile and in the M9 season I bought a powerful PC and
started playing On the new device with the same account this ID is
5237645184, and my brother was also playing on the same device with another
account and this ID is 5613472466, and he was playing with random people
who did not have a fixed team.
As for me, I was playing with a friend continuously and two random ones,
and this ID of my friend is 5633889183. I was taking some screenshots of my
game. And when I suspected a person who used cheating, whether he was with
me or against me, I would report him.
And I was buying the UC for the account and I have the order numbers for
the purchases.
Today, I was surprised that my account was banned because of “modifying the
game code or data” for ten years, knowing that I have screenshots of the
processes running on the device and I did not modify or use cheat tools and
I have more than proof of that
1- If the device contains cheats or if you modify the game, my brother's
account will also be banned.
Please send me proof that I cheated or a screenshot showing me cheating
Please review my request because it is unfair

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steep zephyr.

[warm sentinel]

@steep zephyr same with most people… looks like the famous system is gone wrong lol

[crisp venture]

@steep zephyr @feral forge She is not afflicted to help with your ban account.Here moderators are only for support for game issue.For Compromised account OR banned account please contact pubg customer support in-game for further assistance.I hope you understand

[brazen cradle]

Try to recover your FB account then. So you can login.

[warm sentinel]

@steep zephyr

[true flame]

If I can get my Facebook account back, why if I ask here, I can't get my Facebook account back

[brazen cradle]

Why not ?

[true flame]

Because the Facebook bot has closed my account in the wrong way and I requested a review and they agreed to it, but I was not happy and my account is now suspended

[brazen cradle]

If your FB account is suspended. Try contacting in game support. “HELP” on the top right corner of your login screen.

[cold venture]

Hello PUBG MOBILE official. I would like to state that my account named SETH / L o w N with id 5929578807 on 22.04.22 was blocked for 3650 days under the name of "changing game code or data", this is a mistake made to me and my account. I have been playing the game for years as an emulator on a computer. Any x software cheat program code etc. I request that my account be re-examined, that I do not use things like that, that I do not log in from a phone or tablet other than a computer during the game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cold venture.

[gloomy crow]

So no reply for the stupid random ban? We are spending money here. Where is the damn solutions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gloomy crow.

[spring abyss]

any update for this the message are still pinned to avoid confusion ?

[odd folio]

Hello, my account in pubg mobile with id: 51374538547 was blocked for
7 days and all rating points were removed due to the fact that I
played in a team with a cheater, but I didn’t even suspect that it was
a player with cheats, I add everyone as a friend who throws me
applications, I also play with everyone who wants to play with me,
next time I will check the players for cheats who want to play with me.
and then enter the match with them, please can you return the rating
points and unlock my account, I'm telling the truth and I really did
not know that this player uses cheats, thanks in advance. my email is [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @odd folio.

Please refer to the private message from @polar marsh for further information, @acoustic hawk.

[tough swallow]

Although I did not even enter the game, he said that your account will be blocked while in the lobby and I was banned for 10 years for data exchange or changing the game code, I request that the account be examined and opened my date of ban 23.04.2022 User ID: 5349713183

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tough swallow.

[kindred crown]

Why so much frames instability on 13 Pro Max Device especially 90fps also hip-fire problem will PUBGM Fix this Just Fed Uppp by waiting for long 💔🤬

[celest shadow]

Please feel free to provide your feedback in #old.

[proud ember]

Is It possible to change region before time

[cyan citrus]

No, not before the cool-down, @proud ember.

[opaque perch]

Hello sir I need help

[proud ember]

Dear Pubg My region is Libya and I want to change my region to Turkey but there is a time of 119 days I cant wait and want Turkey region now Plz Change my Region to Turkey

Why Bonus Challenge Cards Are Not Available Now

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @opaque perch. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

I have answered you already that you cannot change your region before the cool-down.

[proud ember]

Why bonus challenge cards are not available now

[elfin loom]

Hello. Did anyone experience this weird bug before on the game? I saw a bot from a distance with scope x6, shot the bot, then after like 1 second the bot completely disappeared. I searched everywhere and I couldn't find the bot again 😂.

I wish I had playback on to show it

[marsh fiber]

515350081

[viscid acorn]

I need help in recovery my account... in the game the pubg chat is not giving a good response can @admin help me

[harsh fractal]

5139266468

[split sun]

@green agate

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @split sun@harsh fractal@marsh fiber. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @viscid acorn. Refer to subpoint 5.4 in #faq for further information.

[split sun]

why my account got banned for 10 years without reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @split sun.

[queen moss]

#reigon change

#reigon change

I want to change my region from USA to Pakistan I tried so many times but I can't receive verification code on my phone number please help how I change my region

[steady scroll]

Hi, my bf was going to sell his acc to a 'trusty player' from fb (people told us he was trustworthy) and this persont stole his acc by linking his own social media and deliting my bf link to the acc. Is there any way to have his acc back? The id is 5163368813. I can prove i am saying the truth bcs i am #2 on the accs popularity. Please i need help asap

@cyan citrus @green agate

[green agate]

This is against our Terms of Service, please refrain from such messages in the future.
You may contact customer service inside of the game.

[steady scroll]

Can you send me contact?

do you know if theres any chance we can get the acc back?

@green agate

[storm flume]

Please contact the customer service for further assistance, @steady scroll. Refer to subpoint 5.4 in #faq for further information.

[queen moss]

@green agate

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @queen moss. Remember to read through #faq before asking questions in the support channels.

[queen moss]

I want to change my region from USA to Pakistan I tried so many times but I can't receive verification code on my phone number please help how I change my region

@Cloudy

@Cloudy#1176

[storm flume]

Please contact the customer service for further assistance, @queen moss. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@queen moss Contact customer service in-game for further assistance

[dreamy minnow]

Hello, my account was suspended for an unnecessary reason in pubg mobile. please help.

[crisp venture]

@dreamy minnow can you share a Screenshot?

[dreamy minnow]

of course

.

1 mınute plase

I'll post the screenshot now. I'm entering the game now

can i give the game id too? I don't even know how to open cheats until now. I am Turkish and I play in a professional clan. I would appreciate your help my friend.