#questions

1 messages · Page 1574 of 1

haughty barn
#

yes

cyan citrus
cyan citrus
cursive prawn
#

please help me, I was hacked and the server was changed, что делать ?

#

I'm from Russia.

cyan citrus
#

If your server was changed recently, you will need to wait for the cool-down to be over to change your server again, @cursive prawn. For compromised accounts, please contact the customer service of your social media accounts and customer service in-game for further assistance.

cursive prawn
cyan citrus
#

Sadly, no, @cursive prawn. You will need to wait for the 60 days cool-down to be over before you can change it again.

cursive prawn
#

hurtful. But thank you very much) thank you)

cyan citrus
#

You're most welcome.

cursive prawn
#

and how can I contact the administrator of the game ?

#

not counting the help in the game itself ?

covert remnant
#

@cursive prawn You can reach out to the customer service vis the game settings.

cursive prawn
covert remnant
cursive prawn
#

the bot leads me around in circles and does not bring everything to a person !

covert remnant
#

@cursive prawn It gives you information. There are millions of people contacting the customer service and hence human support is not possible to provide everyone. The bot will either give information or collect information for the human support to see. It depends on your problem.

night cloak
#

Hello I need help

sinful goblet
#

Anyone here using Motorola Edge 20 Pro to play?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

covert remnant
covert remnant
sinful goblet
night cloak
#

I cannot login through Twitter

#

@covert remnant

covert remnant
night cloak
#

@covert remnant i cannot login through Twitter although I have correct login info’s

brazen cradle
night cloak
#

And then

brazen cradle
covert remnant
#

A temporary solution for Twitter login failure would be to log into the account using the Apps and sessions option available on bottom of the login menu and restart your game.

night cloak
#

Thanks for the help 😊

covert remnant
#

Did it work?

brazen cradle
marble sigil
covert remnant
#

East and west Bunk is the best hip hip hurrah!

jaunty path
#

Unban My PUBGM account

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @jaunty path.

night cloak
#

Hello, I wanted to log in today and I can't get in, because I log in with Discord. Now the Discord login has disappeared. I have tried everything but nothing helps, even reinstalling the game. I don't know how to get my account back. It was the only way to get into the account

cyan citrus
#

The option to log into the account with Discord is only available if you download the game from the website: http://www.pubgmobile.com/, @night cloak.

night cloak
#

I will try, thanks

sonic jackal
#

Hello, i want to ask what ia wrong with the links in the game. I cant unlink nothing, go till two days and then failed to unlink. Bcs my twiter acc is baned and apple id its old. What can i do ?

cyan citrus
#

Please do a Routine Repair of the game from login menu and try to remove your account again, @sonic jackal.

agile crescent
#

I’m unable to login to GAC

sonic jackal
cyan citrus
crisp venture
#

@cyan citrus what i need to do to be a pubgm moderator 🍻

cyan citrus
cyan citrus
true birch
#

Someone hacked my friend's account so he changed his password but the hacker can still go in the account.

storm flumeBOT
#

Please do not use languages other than English, @tame sphinx. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

limpid pecan
red chasm
#

@delicate lodge

delicate lodge
#

Okey

#

my account has been banned for 365 days due to illegal purchasing, but there is no purchase, it does not appear in the blocking history, it says that it is banned on the login screen, it says that when I connect to the support, I can see the game that my account is not banned, but it does not enter

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @delicate lodge.

bronze token
#

Hello, i have ban in metro royale and i don't know about this ban

jaunty lagoon
#

How can i fix this

brazen cradle
# jaunty lagoon How can i fix this

Please scroll down a little and you will find an option of ‘’Apps and sessions’’. Log into your account using that option and restart your game. Try to log into the game again, Make sure you close the browser and login to your account normally.

jaunty lagoon
#

yay thanks for help!!

solar swallow
#

Hello

#

I have a problem in GAC , its not working

#

I entered the username and password the Pubg gave me but nothing works

brazen cradle
brazen cradle
jaunty frigate
#

We Want Old Errangle Please🙏

brazen cradle
jaunty frigate
#

Yes

#

Errangle 1.0 You Launch To Your Game Active Players Is Many Please

heady talon
#

Greetings

crisp venture
#

@jaunty lagoon follow this steps

heady talon
#

Same problem

#

I’m not able to log in

#

I think it’s a glitch for everyone

jaunty lagoon
#

yes already done man thanks

crisp venture
#

@jaunty lagoon AngryCatSip PinkHeart

heady talon
#

How can I fix it

crisp venture
#

@heady talon Ios user or Android?

heady talon
#

iOS

crisp venture
#

It should be solved even i am a iphone user bro

brazen cradle
# heady talon How can I fix it

On the login prompt for twitter. Please scroll down a little and you will find an option of ‘’Apps and sessions’’. Log into your account using that option and restart your game. Try to log into the game again, Make sure you close the browser and login to your account normally.

crisp venture
#

@heady talon You can follow the steps that i have provided above

heady talon
crisp venture
#

@heady talon Best of luck

#

@cyan citrus only i need to do is to help peoples ?

storm flumeBOT
night cloak
#

My account had been hacked i cannot log in because he add second authencation

storm flumeBOT
#

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

night cloak
night cloak
smoky agate
#

How I take my Gac tool login and password for pmco?

junior birch
lime juniper
#

The Twitter issue should now have been solved. Please let us know if anyone encounters it again.

blissful panther
#

Where to join the discord server designated for PMCO Pakistan

snow wyvern
#

I guessed that for no reason to open a device, I found that I was 10 years old. I hope for a solution

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @snow wyvern.

junior birch
sly karma
tropic flicker
#

no i haven't done guardian verification yet.
my email is already linked.
and i told u about phone verification am not receiving any code

sly karma
#

Same here not recieving any code

#

Same here exactally

#

White screen of death

sly karma
#

@brazen cradle

#

I have the same problem

neon kelp
#

@junior birch

#

@static sleet

#

@compact oar

grand shale
#

Hi

neon kelp
#

@covert remnant

#

I need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @neon kelp. Remember to read through #faq before asking questions in the support channels.

neon kelp
#

@mortal apex

static sleet
#

What is the issue, @neon kelp? Please refrain from excessively mentioning moderators.

grand shale
#

I got this issue after i open my acc from PC

neon kelp
static sleet
#

State the issue, please.

neon kelp
#

my acc have ben banned for no reseon*

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @neon kelp.

sly karma
#

@polar marsh i am not getting verification code and as soon as i sign in it is white screen of death

hardy oriole
#

I change my country region but no changed

sly karma
#

@polar marsh

#

@612541132227739660 @922522504306782298>.

brazen cradle
sly karma
#

Ios

#

@brazen cradle

hardy oriole
#

@sly karma bro clear data and re try open pubg

sly karma
#

I do not know how clear data on ios

brazen cradle
# sly karma Ios

You are not getting verification code as soon as you request it you are getting this screen ?

sly karma
#

Yes

hardy oriole
#

@sly karma my pubg ok and properly work but ping and lak issue faced

sly karma
#

@hardy oriole i do not understand what you mean to say

#

Oh

#

Ok

#

Sorry i read wrong

hardy oriole
#

Ok fine

#

😋

sly karma
#

I am glad it is working for you

#

But i want it to work for me also

#

Please

night cloak
#

I forgot my email login for a account is there any way I can recover my email ?

hardy oriole
#

@night cloak you give other person your email account details??

night cloak
#

No just forgot, it has been so long since I play that account.

native anvil
grand shale
#

@native anvil it was gameloop official

brazen cradle
night cloak
native anvil
brazen cradle
sly karma
#

Yes i did

grand shale
brazen cradle
brazen cradle
sly karma
#

Like what?

brazen cradle
polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @grand shale.

sly karma
#

@brazen cradle

#

This with phone sign in

lone oriole
#

Hello Soldier,

Thank you for contacting us and for your patience!

My name is Lily, and I will help you today. I understand that you have lost access to your PUBGM account. I checked and noticed that your account has been linked in the past, so you can restore it yourself.

I discovered that your account was not a guest account and your progress was saved. You can restore your account by logging into the appropriate social network on the login screen.

WeChat Facebook Account If you have lost access to your social network account, please contact the support service of your account's social network (Facebook/Twitter/WeChat, etc.):

https://www.facebook.com/help
https://help.twitter.com/ru
https://support.google.com/accounts/?hl=fr#topic=3382296
https://support.apple.com/ru-ru
https://vk.com/support?act=home

As our team strives to continuously improve the gaming environment, evaluating this conversation will be extremely important.

Thank you for supporting PLAYERUNKN
The answer is from the technical support of the game but Google play said they can't help what should I do 🤔

Получите ответы на наиболее распространенные вопросы и узнайте, как в совершенстве пользоваться Твиттером.

dreamy egret
#

Wtf problem is this ??

modest aspen
#

are their any events in NA region?

sly karma
#

Logged in

#

Needed 4g

#

Not wifi

unreal yoke
# dreamy egret

so does anyone respond to this please? my team got that same issue so to participate on pmco isn’t possible with this

sly karma
#

Thank god

#

Thank you so much anyways @brazen cradle

celest shadow
west latch
#

Hey guys

#

someone help me pls

#

Why can’t i select a server?

celest shadow
#

Please be advised that this channel is reserved for support matters related to PUBG MOBILE, @azure skiff.

celest shadow
celest shadow
night cloak
#

Admins help?

cyan citrus
#

You may use the PUBG MOBILE Esports Discord server for further assistance with this, @night cloak.

storm flumeBOT
#

Please do not use languages other than English, @timid ether. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

toxic tartan
#

Reason?

celest shadow
vocal crypt
#

hello i have a question

#

my phone is poco x3 pro

#

How can I turn on 90 fps?

storm flumeBOT
#

Please refer to this channel's pinned messages for further information, @vocal crypt:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

woven portal
#

What happened and how to fix it ??

velvet stirrup
#

??

#

How can i fix this??

brazen cradle
brazen cradle
brazen cradle
tired fractal
#

where is c2s6?

junior birch
tired fractal
cosmic quail
#

i lost my account

versed grove
#

Hello I'm having trouble signing in to Metro royale

cyan citrus
#

This means that the game mode is not available for you, @versed grove. Feel free to contact the customer service in-game should you require further assistance with this.

cyan citrus
# cosmic quail i lost my account

Please contact customer service of your social media accounts and customer service in-game for further assistance with compromised, stolen or lost accounts.

night cloak
#

hey i need help

#

so i have a lambo

#

and i want to have the flaregun in spawn island

versed grove
#

Why did I get the restriction?i just gave a friend things and walked out.

night cloak
cosmic quail
#

I can't help in-game customer service

night cloak
#

how?

cosmic quail
#

Is there someone I can talk to one on one with?

night cloak
#

@cyan citrus can u help me pls

cosmic quail
#

I can't help in-game customer service Is there someone I can talk to one on one with? @cyan citrus

#

Is there a Turkish person to help? @cyan citrus

storm flumeBOT
#

Please contact the customer service for further assistance, @cosmic quail. Refer to subpoint 5.4 in #faq for further information.

molten mica
#

Hello my teammates haven’t receive its GAC LOGIN who should we contact with

junior birch
nimble path
#

hello I would like to contact you… they stole my data from Facebook and logged in to a PUBG account and logged in kinds of links from Apple I have full claims through Gmail we can somehow solve it please

#

<@&481161015728406538>

covert remnant
#

Hello

nimble path
#

Hi

covert remnant
#

@nimble path Please contact the customer service.

nimble path
covert remnant
brazen cradle
# nimble path some advice on how to deal with it

Click on Help on top right corner of your login screen. Select the correct options and it’ll help you with the process. Make sure you provide the information they ask for , so that they can verify your claim and help you better.

nimble path
#

In PUBG MOBILE or In oficiální page

covert remnant
#

In-game.

onyx plover
#

Friend for me used a Game Boost on a smart phone its allowed or no ?

brazen cradle
native anvil
#

Do I have to log in daily? If I miss a day or a week, should I start counting again?

brazen cradle
versed grove
#

I was told to go into the game and write there, but I wrote and couldn't solve the problem

onyx plover
brazen cradle
brazen cradle
steady needle
#

where can I report for pmco?

brazen cradle
tough galleon
#

Why i cant open the Growing Pack mission in my Redmi 5 phone but can in my parents iPhone 13 ? 🥺
Any troubleshoot?

viral patrol
#

I couldn't enter the match of pmco cause this error, how can i fix it ?

compact oar
hidden kindle
#

Can I please get some help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @hidden kindle. Remember to read through #faq before asking questions in the support channels.

cyan citrus
hidden kindle
#

My question is regarding the consent and GAC log in issue in PMCO?

cyan citrus
#

Please use the PUBG MOBILE Esports Discord server for further assistance with this, @hidden kindle.

hidden kindle
#

Thank you 🙏

cyan citrus
#

You're welcome!

tough galleon
night cloak
#

Guys when i go to pfps / icons i sew my old social media picture how do i refresh it to a new one?

cyan citrus
#

Which login method are you using, @night cloak?

night cloak
#

Google

#

Like play games

#

Etc

cyan citrus
#

Have you tried to logout from the account and login again from PUBG MOBILE, @night cloak?

cyan citrus
#

Please try it and see if it will make any difference, @night cloak.

night cloak
cyan citrus
#

You're welcome, @night cloak!

formal loom
#

@cyan citrus

#

Im playing metro royale i did 1v3 i got kicked out match lost all my stuff

night cloak
#

I want sub mods in pubg mobile

#

Only sub-modes within the game itself

jade flame
#

hello, i wrote to pubg mobile technical support about account hacking, provided all the data, but they completely ignore it. what to do ?

cyan citrus
#

They will get back to you when they will have an update, @jade flame. This process may take up to 30 days.

cyan citrus
flat bobcat
cyan citrus
cyan citrus
flat bobcat
#

I know the quality is poor, but you should hopefully be able to see my marker is where the side wall and shelf meet before I scope in. When I then scope in, the centre of the scope moves quite a bit.

knotty zealot
#

there s UC It disappeared from my account for no reason I need help please

cyan citrus
#

Did you receive any notice for UC deduction in your mail box, @knotty zealot?

flat bobcat
#

Did you understand my issue @cyan citrus ?

#

It’s really weird

knotty zealot
#

?

cyan citrus
cyan citrus
flat bobcat
#

Thanks, as long as it’s universal, it’s fine.

cyan citrus
#

It is highly unlikely that your UC was deducted from your account without being used somewhere, @knotty zealot. For further assistance with this, you may contact the customer service through inside the game.

knotty zealot
cyan citrus
#

No, @knotty zealot. We unfortunately will not be able to help you with this through the community. Please contact the customer service.

knotty zealot
cyan citrus
#

Through in-game, @knotty zealot. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

regal folio
#

recently i lost my mobile phone and phone number also because of 2fector i can't login in my pubg account my gmail is also ink on my account please help me

Id- 5269436917

Name- īCOFFIN

My gmail ragibtanim58@gmail.com is add on my game but because of twofector i can't login

storm flumeBOT
#

Please contact the customer service for further assistance, @regal folio. Refer to subpoint 5.4 in #faq for further information.

crisp walrus
#

Please fix this problem, the 250 RP points cards are disappearing from the inventory every time a new Royale Pass starts so I can't use them, there are several Royale Passes where I can't take advantage of the points. My M10 RP Points Card is missing and the button to claim RP Points Cards is missing

storm flumeBOT
#

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @crisp walrus. You can also submit a report in #old in compliance with the channel's pinned instructions.

naive echo
#

Hey, my PUBG Mobile account has been hacked and linked to an email and phone number and secondary verification is enabled. I have 74 pieces of
Outfits Legendary Weapons, 18 Upgradable Weapons, and the Pharaoh has been upgraded to Level 6. Continue my Facebook page. I have 38 thousand followers

brittle creek
#

Hello
Id: 5306213946
Nickname: 4aekシlimona
I didn’t use cheats and didn’t violate the community rules, I played honestly and didn’t break anything, when suddenly they started blocking me, first for a couple of hours, then for a couple of days, then for 10 years for nothing, please unblock my account, I didn't break anything…

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @brittle creek.

night cloak
#

anyone from pakistan

quiet rapids
#

😩

#

@covert remnant 🥹

covert remnant
#

Yes?

quiet rapids
#

@covert remnant I need your supervisor catok

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @quiet rapids. Remember to read through #faq before asking questions in the support channels.

quiet rapids
#

I need supervisor

covert remnant
#

Feel free to let me know.

quiet rapids
#

I don’t think so you can help me

covert remnant
#

Did you get ban or something?

quiet rapids
#

@covert remnant I want ask you one question but be honest I see one YouTube channel she’s have juts 900 subscribe how she’s be come vip-content?

covert remnant
#

Subscriber doesn’t matter. Only content matter. And, everyone doesn’t use YouTube. There are a huge number of creators who use Twitch, Trovo and other streaming platforms.

quiet rapids
#

@covert remnant I don’t think because I check it very well not others platforms

covert remnant
#

If you are checking through Discord, not everyone has their channels connected.

white fjord
#

if i recovery my guest account, all of my game progress, uc , items will be delete?

covert remnant
#

No, nothing is deleted.

quiet rapids
#

@covert remnant I need supervisor

covert remnant
quiet rapids
white fjord
covert remnant
quiet rapids
#

@covert remnant I want supervisor please can get any information

covert remnant
#

@quiet rapids Please Google the information.

quiet rapids
covert remnant
#

Please only ask PUBG MOBILE related questions here. If you wish to be a content creator, fill this form http://bit.ly/3p2VuQW.

quiet rapids
covert remnant
#

@quiet rapids You do not get VIP by spending money but making good gameplay content.

quiet rapids
#

I have 3 platforms

wanton geode
#

She literally copied enskkt work then join the contest i hope you'll do something about this @lime juniper

quiet rapids
#

😍

tepid lily
#

Is there anyway to know which of my E-mail is being linked up with my account? Cause the gmail I used think is being connected, last night I tried to login using that and it opened a new account. Doesn't make sense

And I have two other gmail accounts. Rest of 2 gmails had opened account long ago.

Now, There's no gmail acc left that I can pressure to be linked with my account

hallow glacier
#

Late is the time I come to report the excessive lag that constantly grows as the area closes or enemies appear on the map. Is there any way to solve this problem?

small basalt
#

Hey is this the right place to talk about hacker in today's pmco?

quiet rapids
#

@lime juniper

#

@static sleet I’m still waiting 😔

main swallow
#

Hi

#

I need help in my account

modest aspen
#

Please fix the god damn game

#

its so trash now

languid radish
#

When is the rabbit season hoodie coming back out 😭

main swallow
#

Anyone from support can help me

#

I didn’t break the rules of pubg

#

And my account it seems normal

#

And I’m trying hard from 2 years to solve the issue of my account

#

But I got always this message

#

I tried to contact in all ways, but I didn’t got any clear answer

celest shadow
#

Please use #discord to submit a report, @night cloak.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @main swallow.

quasi anchor
#

When is the new update coming up ?

storm flumeBOT
#

We currently do not have a specific release date for the upcoming update, @quasi anchor. Once we do, we will publish further information in #news.

quasi anchor
#

Thank you 😊

green agate
green agate
tepid lily
languid radish
green agate
versed cosmos
#

@green agate I update gameloop and it crashed at 67% I restarted gameloop and there was
no update and a few hours later I took a 10 year ban
My id ; 51247096725

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @versed cosmos.

languid radish
#

@green agate can u ping announcement channel for me

tepid lily
green agate
storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @versed cosmos.

tepid lily
green agate
tepid lily
#

What' are the options should I choose?

quiet rapids
#

@lime juniper ?

static sleet
# quiet rapids <@378923860189380608> I’m still waiting 😔

Your questions related to the possibility of becoming a Content Creator have already been answered. Please refer to the previous responses and refrain from misusing the support channels or you will be forcing us to temporarily revoke your user privilege to participate in the server.

quiet rapids
green agate
#

@night cloak Please refrain from misuse of support channels and posting media content unrelated to the global version of the game.

leaden hinge
#

My account does not appear to be blocked in the system, but when I try to enter the game, it says that my account has been blocked for 30 days. I think it is an error and there is absolutely no violation in any way, can you please help? @green agate

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @leaden hinge.

storm flumeBOT
#

Please do not use languages other than English, @spring musk. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

regal folio
#

recently i lost my mobile phone and phone number also because of 2fector i can't login in my pubg account my gmail is also ink on my account please help me

Id- 5269436917

Name- īCOFFIN

My gmail ragibtanim58@gmail.com is add on my game but because of twofector i can't login

#

Please help me

storm flumeBOT
#

Please contact the customer service for further assistance, @regal folio. Refer to subpoint 5.4 in #faq for further information.

regal folio
#

There is no option to recover it

foggy zealot
#

@tepid lily - Using your main gmail? did your gmail synchronised with your phone updates? because gmail sometimes did the auto-synchronised itself, that’s the best question i can think of, forgive me if it’s not related to your phone/email problems.

compact oar
foggy zealot
#

@regal folio - as the verification needs to access your data with your phone numbers. but, since you’re using non-verified gmail account, that could be the end for you. only with verified gmail account with phone numbers could solved it. ( answering your matter )

regal folio
#

My gmail is linked in my game id

foggy zealot
#

@regal folio then, you cannot login into your PUBG mobile account, without your phone numbers “the verification code has sent to ( your phone numbers )

regal folio
#

Is there is no option to turn off it

sonic berry
#

Hello, my account was hacked by adding someone else's email.

regal folio
#

See this is my id😭

sonic berry
#

Knowing that I am a streamers and a content creator on the Nunu Live platform

regal folio
#

I know my number also 01920238882 but the number is lost

foggy zealot
#

@regal folio as the notification popped up asking for your mobile numbers, but you’ve lost your phone numbers there are no other ways you could retrieve your PUBG mobile account.

tepid lily
crisp venture
#

@regal folio Please Contact customer service in-game for any issue related to Your account.

regal folio
crisp venture
#

@regal folio They will just you need to provide what pubg customer asks from you

foggy zealot
#

@tepid lily you need to verify your gmail account at first before proceeding with gmail synchronising. But, that was just my thoughts about email synch. the main thing is, if your PUBG mobile needing you to verify your ID thru your gmail account via mobile numbers, make sure it is a right numbers.

median sable
#

how to play amongus

foggy zealot
#

@regal folio there’s many players had such problem & expecting the Devs to quickly responding is only a waste of time. it probably takes weeks for them. ( at the least )

regal folio
crisp venture
#

@regal folio Basically to unlink Phone number and Email from your account.Pubg needs some information so that they can confirm you are the owner of your account.So i would suggest you to please contact customer service because they can only help you with this problem✌️

regal folio
#

There are not helping me

brazen cradle
regal folio
brazen cradle
# regal folio

Contacting in game support regarding this issue is the best way to find solution as they are better equipped to handle account related issues.

crisp venture
#

@regal folio You have BACKUP code ?

#

@brazen cradle already said him this process🤒

regal folio
foggy zealot
#

@regal folio First, did you link/bound your PUBG account with the game? if you’re unable to retrieve your main PUBG account, like @crisp venture suggested you to contact the Devs so then they’ll help you with your problem. what i can tell is, from the moment you sent them your enquiries you will need to wait for their respond,

crisp venture
#

@regal folio You might have backup in google storage or if you have iphone then in iCloud storage?

regal folio
#

Because of mobile stolen i can't login in my account

brazen cradle
#

@regal folio if you don’t have access to your mobile number and gmail. Contact in game support for further help with login. If you are directed to verification codes to your email , try and recover your email.

crisp venture
#

@foggy zealot Pubg customer support will ask him First payment receipt and 3month old payment receipt which is compalsary to provide them so that they can verify the real owner of the account and help to unlink phone number and email AngryCatSip

foggy zealot
# regal folio

as it says to verify that you’re the owner of your gmail account that links to your PUBG mobile account, even if you’ve lost your phone, what remains is you still can login into your gmail account. If that’s make sense to you. OR thru your mobile phone if you’ve forgotten your password

crisp venture
#

@regal folio If you have then please contact ingame service so that you can get your issue solved as soon as possible

#

@regal folio Yes if you have email login enabled then i hope you remember the email and try to login but the main issue is it will still ask for the code .🙄

foggy zealot
# regal folio Yes i have

So, please let the Devs know to your problem so then they will help you to retrieving your lost PUBG mobile account. Thank you.

regal folio
crisp venture
#

@foggy zealot Nothing will happen the main issue is he has lost his mobile phone and number.So its no possible to login to a different devicerip

foggy zealot
crisp venture
#

I am glad that in my country if i lost my number still i can take out that number through new sim card.i hope this feature is aviable in your country @regal folio

foggy zealot
#

@crisp venture True. the Devs only could do to get his ID that is IF he still with his older mobile phones

crisp venture
#

@foggy zealot Yes i will only suggest him to contact customer service in-game and define his whole issue to them so that they can help him

brazen cradle
#

@regal folio we’re you able to solve your issues with the above suggestions ?

regal folio
#

What i tell to customer service

crisp venture
#

@regal folio their are some process to reach to a support team.

brazen cradle
# regal folio What i tell to customer service

For my better understanding. For secondary verification , when you get the pop up for the code. There’s an option for you to select. “Change verification method” , did you try choosing that option ?

jade stump
#

Please help me with this issue

regal folio
brazen cradle
jade stump
#

Iphone xr and Netherlands

crisp venture
#

@regal folio just choose the correct answer what ever BOT asks you and you need to define your issue so that pubg can help you in a better way

jade stump
#

@brazen cradle The device is Iphone XR and location in Netherlands

foggy zealot
jade stump
#

No i have already 300 euro transfered to apple store then the first and the second payment were success and the thrid one i got this message

brazen cradle
foggy zealot
#

@jade stump netherlands, in Urdu as in the game(?) that’s the problem.

jade stump
#

@brazen cradle I have already texted them but it doesn't help

#

And i can't transfer the money back from apple id to my bank

brazen cradle
foggy zealot
#

@jade stump - Please contact the Devs. but it’ll takes time.

jade stump
#

Yes

ivory sigil
#

MY ACCOUNT GOT BANNED WITHOUT ANY RESON

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @ivory sigil.

brazen cradle
# jade stump Yes

Did you check with Apple Pay ? If it’s not blocked for security issues ?

jade stump
#

But on my account not

brazen cradle
jade stump
#

Can you maybe send a picture for what i have to choose on the support menu

foggy zealot
#

real locations with your cards.

jade stump
#

Because i tried everything

brazen cradle
jade stump
#

What should I have to choose from the support choices

foggy zealot
#

he was not buying UC from his VISA/Master card(?)

jade stump
#

No from apple id

foggy zealot
#

Apple ID, thru your mobile phone billing?

brazen cradle
jade stump
crisp venture
#

@foggy zealot @jade stump Basically he Add 300€ in his apple Fund and tried buying uc through it In-game.Right ?

jade stump
#

Yes

crisp venture
#

@jade stump Bro contact in-game support for this issue they will only help you🥴

tepid lily
crisp venture
#

Here non of the moderator are affelected to the account related issue i think. @jade stump

brazen cradle
#

@foggy zealot @crisp venture Kindly refrain from answering a question that has been already answered to prevent further confusion and to keep the channel open for purposes intended. Thank you and appreciate the help. courier_bow

foggy zealot
#

@tepid lily Glad to know that 🙂

quasi anchor
foggy zealot
#

@brazen cradle You’re welcome. 🙂

quasi anchor
#

Help

brazen cradle
quasi anchor
#

Device iPhone 7 location Sweden

#

@brazen cradle

crisp venture
#

@brazen cradle sorry 🥺

brazen cradle
quasi anchor
#

Region Sweden 🇸🇪

jade stump
#

@brazen cradle No body have been reply on customer service

#

@brazen cradle please any other solution

crisp venture
#

@jade stump bro Send me req i will help you out

#

Their are some process to talk to real support person

pale locust
#

@green agate

green agate
pale locust
#

I changed my region.

green agate
pale locust
#

But there

#

It's showing I'm from different region.

green agate
#

Have you given it enough time to make the change

#

?

pale locust
#

Is this will change on Monday?

green agate
#

It should change in a timely manner.

pale locust
#

Hmm

pale locust
green agate
#

You should give it until Monday.

pale locust
#

Okay 👍

#

Thanks for responding.

green agate
sudden jacinth
#

hello guys

#

i got problem

sudden jacinth
#

my account got stolen

storm flumeBOT
#

Please contact the customer service for further assistance, @sudden jacinth. Refer to subpoint 5.4 in #faq for further information.

pale locust
frank surge
#

Can anyone help me to attain back the point deduction I got from a glitch basically I was rank pushing with my friends when they started a match they all got into the match besides me who was stuck in the lobby I tried restarting and it won't work. I have to lose many points in conqueror tier because of a game glitch?

pale locust
#

Because this is not available in system to send tier points.

#

I think actually

frank surge
#

so PUBG won't compensate despite it being their game's fault that I didn't get in the match?

pale locust
#

Was your internet connection good?

frank surge
#

yeah 20ms.

pale locust
#

Maybe it was network problem or a game glitch.

#

But

#

Unfortunately tier points can't be refunded.

#

Sorry for your lost.

#

How much did you lost? @frank surge

frank surge
#

Have no clue my friends are still playing

#

although I'm sure to lose 30-50 points at this point

pale locust
#

Ohh

#

It's a lot.

#

Is this squad or duo?

frank surge
#

squad

pale locust
#

Server?

frank surge
#

asia

pale locust
#

Ohh

#

Are you in Conqueror?

frank surge
#

yeah

pale locust
#

Your rank ?

frank surge
#

top 293

pale locust
#

Ohh

#

I'm in fpp solo

#

Top 105

#

But in Solo FPP

#

There is no mathes now.

crisp venture
#

@frank surge You cant be able to to gain your points that has been deducted .Sorry

autumn sphinx
#

Hello everyone… can someone tell me … is it possible to get refund for Prime and Prime Plus subscription from PUBG MOBILE. And canceling my subscription? <@&481161015728406538>

covert remnant
#

@autumn sphinx Unfortunately, no.

autumn sphinx
#

I filled the application for refund of my Prime & Prime plus subscription from App Store. And they said they “Refunded” my prime and prime plus subscription money but subscription is still ON and i haven’t received my refund yet. What should I do right now? Here I am attaching a screenshot too.

#

What should I do right now ? @covert remnant

covert remnant
#

@autumn sphinx Please contact Apple support. Know that if you claimed any benefit from the prime plus and made a force refund, you will likely get banned in-game or face other restrictions.

autumn sphinx
#

I haven’t claimed any benefits from Prime and Prime Plus subscription yet.

#

Should I leave the prime and prime plus as it is?

covert remnant
#

Then feel free to contact Apple support.

autumn sphinx
#

For money or reactivating my subscription? So that I don’t get ban. @covert remnant

gentle salmon
#

Hello
Did you find any solution to this problem?

autumn sphinx
covert remnant
#

@autumn sphinx Refund fraud.

quasi anchor
pale locust
rough pivot
#

Hello

junior birch
quasi anchor
rough pivot
#

Why bonus challeng still not open ?

pale locust
cyan citrus
rough pivot
#

Thx

cyan citrus
#

You're welcome!

timber maple
#

hello my account was hacked can you help me

cyan citrus
#

Please contact customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @timber maple.

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

timber maple
#

I wrote from twitter, but they will return, right?

outer lagoon
#

Hello is there any Moderator with name Lin here? Someone is trying to steal my account pretending to be Lin?

junior birch
cyan citrus
outer lagoon
neon spoke
#

hello i need help

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @neon spoke. Remember to read through #faq before asking questions in the support channels.

cyan citrus
neon spoke
#

my game keeps throwing it backwards like this

#

what is the solution

#

As you can see, the game is constantly throwing backwards or drops.

crisp venture
#

<@&481161015728406538> Can you please ban this guy from the server.He is irritating Me @clever harbor 👈👈👈

storm flumeBOT
#

Please consider blocking the user or reporting the content to Discord, @crisp venture, as we are unfortunately unable to assist with behavior outside of our Discord server.

modest ginkgo
#

Hello
I need help.
I want to remove the connected contact number and gmail in my account
Can anyone help me with that

storm flumeBOT
#

Please contact the customer service for further assistance, @modest ginkgo. Refer to subpoint 5.4 in #faq for further information.

red plaza
#

Hello I m getting unstable pings in my game . Although I have fast and stable internet connection but still I am getting unstable pings in my game

cyan citrus
red plaza
#

@cyan citrus I am using iPhone XS Max

light mortar
#

@crisp venture bro you are the best 💖
without your help i would have lost my account .
Thank you very much 🥰

#

thanks for the help 😌

neon spoke
#

where do i change dns settings

cyan citrus
# red plaza <@406417233124917248> I am using iPhone XS Max

To start with, please do a Routine Repair of the game from login menu and reset your device network settings. You can reset your network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and afterwards and see if it will make any difference.

keen bobcat
#

Hello
My account was hacked and.
He cheats until the account is banned.
I have all the proofs for the account.
Thank you in advance.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @keen bobcat.

red plaza
#

@cyan citrus I have already tried it

neon spoke
cyan citrus
median sparrow
#

I downloaded PUBG mobile beta version and it says this one

#

@cyan citrus

cyan citrus
red plaza
#

@cyan citrus my internet is stable and it’s one or the best internet in Pakistan or may be the best . But I have also talk with them they are saying that getting high pings in game can be solved from the game server

vernal tinsel
#

Hi, I applied for cheating in the game, and the answer came that he did not accept any modifications, but I made a screen recording, where to me and how to file a complaint with the recording.

red plaza
#

Further they said the want destination gaming server ip so that they can help more

cyan citrus
rancid siren
#

Realme 7 60fps in New update

red plaza
#

See bro my internet is stable

cyan citrus
cyan citrus
cyan citrus
neon spoke
#

what will i write here

rancid siren
cyan citrus
cyan citrus
# rancid siren Will an option be added 60fpd

If you do not have a 60 FPS option in the game, it is possible that the device does not have the required specifications to support that option or the game has not yet been optimized for that. You may submit a report regarding this through #old in compliance with the channel's pinned instructions.

neon spoke
cyan citrus
neon spoke
# neon spoke

Will I choose the option to verify settings on exit?

cyan citrus
#

Could you please elaborate?

neon spoke
#

I will select the box here

cyan citrus
#

it is not necessary. Just tap on ''OK''.

hybrid orchid
#

#questions I was thrown out of the metro royal and all things disappeared again!!!!!!! Give me back the pestilence of things!!! This is the second time in a week!

neon spoke
neon spoke
#

@cyan citrus I made the settings, will my problem be fixed?

cyan citrus
#

You can try to play and see if it will make any difference, @neon spoke.

storm flumeBOT
#

Please do not use languages other than English, @hybrid orchid. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

neon spoke
cyan citrus
#

Not necessary but feel free to to do it if you want, @neon spoke.

neon spoke
neon spoke
cyan citrus
#

You may switch to a more stable internet connection, contact your internet service provider or the customer service in-game.

neon spoke
#

my internet connection seems to be good already how do i contact customer service for the game

storm flumeBOT
#

Please refer to subpoint(s) 5.4 in #faq for further information, @neon spoke.

crisp venture
sonic swan
#

i take mute in pubg mobile mena

#

i take mute a second time

#

@vagrant tulip

compact oar
storm flumeBOT
#

Please avoid going off-topic, @foggy zealot. You may have unrelated conversations in #chat.

pine sphinx
#

hello, my account has been banned for 10 years. I've never used cheats or 3rd parties and I'm against it. I think it was banned for no reason, now I want it to be re-examined and removed please. id5383549839

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @pine sphinx.

ivory ice
#

What is this notifications coming every day i even dont know what language is this

foggy zealot
cyan citrus
#

His account should have been suspended for 10 years/permanent going forward, @foggy zealot.

foggy zealot
#

@pine sphinx - One of a reason why you’ve been banned without “specific” reasons is, some players might’ve reported you. And if you’re not using any third party apps while playing the game, you must contact the Devs and try to unbanned your account. The Devs will do the checking according to the players reports against you.

cyan citrus
cyan citrus
# foggy zealot <@459703478395076648> - One of a reason why you’ve been banned without “specific...

Accounts are suspended due to violation of the terms of service of the game, usually when suspicious activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual activity. All the related information is provided in #faq sub point 2.12.

Mass reports or reporting someone without any reason will not get him suspended unless the player is actually cheating. If the player believes that the suspension was unfair, they can use the File Claim option when trying to log into their account.

hardy flower
#

hey hello can u help me anyone

#

my account is banned

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @hardy flower.

sonic swan
#

@vagrant tulip

vagrant tulip
storm flumeBOT
#

Please do not use languages other than English, @sonic swan. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

vagrant tulip
#

Contact me in dm

halcyon tangle
#

IS SOMEONE HERE WHO CAN HELP ME PLEASE ?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @halcyon tangle. Remember to read through #faq before asking questions in the support channels.

sonic swan
brazen cradle
halcyon tangle
#

GET BANNED MY ACCOUNT LEVEL 85 for no reason

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @halcyon tangle.

fickle elk
#

Welcome I have a problem logging into my game account When I log in with Facebook, I get the message in the picture Note that I have not linked my phone or email to my account in the game I called the game customer service several times and it didn't happen help me Until now, I can't access my account again My in-game number is 5272473757‏‏

sonic swan
#

@vagrant tulip

covert remnant
tall monolith
#

I can not log into my account

covert remnant
sonic swan
fickle elk
brazen cradle
tall monolith
#

Do you have Turkish administrators?

fickle elk
#

yes only FB

brazen cradle
covert remnant
#

@tall monolith Unfortunately, no. You can find them in our community servers. Link in #735483472432594994 3.1.

fickle elk
#

There is no other way

#

ONLY fb

covert remnant
#

You’re the same person from yesterday?

clever grove
#

@brazen cradle i own the twitter,email, also the facebook but still someone manages to gets in my account hows that even possible? <@&481161015728406538>

covert remnant
#

@clever grove Please change your password immediately and add 2FA.

fickle elk
#

Yes, I have repeatedly tried to contact customer service to no avail

clever grove
#

Ive done that, noone have access in socials metioned above

covert remnant
clever grove
#

Are creat by myself and i never have shared them with anyone, is possible to have email and phone number linked both at the sametime?

covert remnant
#

@clever grove Yes.

#

I recommend try logging out of all the devices by going to the basic settings > logout.

clever grove
#

Ive done that yesterday but when i went into my account today still the person managed to get in. How can i unlink the phone number?

fickle elk
#

I miss them

covert remnant
#

@fickle elk Could you share a screenshot of the latest conversation?

agile wolf
#

help

clever grove
#

Is it possible to unlink the phone number? @covert remnant

fickle elk
#

It's in Arabic

#

خنغ ؟

clever grove
#

@static sleet a je shqiptar?

fickle elk
#

OKY ?

agile wolf
sonic swan
static sleet
#

Yes, I am an Albanian, @clever grove. But, please do use English since it is against the #735483472432594994 of this server to communicate in other languages.

sonic swan
#

delete data and download it

covert remnant
#

@clever grove It depends on your region. Could you share a screenshot of your basic settings?

agile wolf
clever grove
agile wolf
sonic swan
agile wolf
static sleet
fickle elk
covert remnant
# clever grove

Do you find your recent login devices suspicious? Don’t recognise any device or time of login?

#

@fickle elk Okay these went above my head as they are Arabic.

clever grove
#

He logs in from North or South america and i do live in the Europe @covert remnant

brazen cradle
fickle elk
clever grove
#

@brazen cradle ✅

covert remnant
#

Oh new interface 😊

brazen cradle
fickle elk
#

But how can I do that and I can not log in through Facebook

covert remnant
#

@fickle elk Please ask in Middle East and North Africa (MENA) Discord server. They understand Arabic and can read what the support is saying. The link is in #735483472432594994 3.1.

fickle elk
#

OKY I WILL try thanks

sage dirge
#

hello guys ! a friend of mine just lost the access to his account ! and he has all the proofs that he is the owner ! how can he log in again

storm flumeBOT
#

Please contact the customer service for further assistance, @sage dirge. Refer to subpoint 5.4 in #faq for further information.

pure needle
#

Hello guys today I changed my server from Europe to America and lost all my points and also the internet is very weak I can never play in it. Please help me change the server and I promise I will not change it again

I can't wait 60 days with this internet

id : 5537787308

storm flumeBOT
#

Please contact the customer service for further assistance, @anas AL#2535. Refer to subpoint 5.4 in #faq for further information.

late tartan
#

I've banned in all talent championship for nothing can you help?

cyan citrus
#

Players that have a history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @late tartan.

#news message

late tartan
#

I have never use cheats

#

And I have never been banned

remote valley
#

Hello guys, today I changed my region from Nepal to European UK server by a mistapped BECAUSE of my slow internet connection and lost my points. Please help me to change my European UK region to Nepal region and I promise I will not make such mistake again

#

UID:- 5630298051

#

Please help me to be back on my region

#

@polar marsh

compact oar
foggy zealot
#

@late tartan Visit the official PUBG Corp. Support website.
Enter your Email Address.
Enter your PUBG Mobile Nickname.
Select Platform from the drop-down list i.e., Android or iOS.
Select Issues from the drop-down list i.e., Account Management, Installing & Launching, Purchases & Refunds, Reports & Banned, Gameplay or Events & etc.
Describe your problem in short.
Attach files related to your problem i.e. screenshot of your problem. (This is an optional step but always try to put a screenshot if possible as this will help the PUBG Corp. to understand and solve your problem more quickly)
Click on Submit.

remote valley
#

It didn't helped🤧 @compact oar

compact oar
dense pecan
#

my pubg account freez for tow mounth how to recover my account

compact oar
distant lagoon
#

Question when is payload coming back? I miss it😥. I've been ace I don't care about ranking or normal matches I get that on pubg console now.

clever grove
storm flumeBOT
#

Please contact the customer service for further assistance, @dense pecan. Refer to subpoint 5.4 in #faq for further information.

junior birch
#

No information in this regard, @distant lagoon. Keep an eye out on #news.

remote valley
#

@compact oar

#

Seriously? Why it's so ?

pure needle
#

Question: There is no way to change the server 60 days ago. The internet is very, very weak. I just want to change a server. Please reply. Sorry for the inconvenience

junior birch
remote valley
#

@compact oar ?

#

@compact oar @polar marsh how can I change my region from European region to Asian region?

pallid elbow
#

I want to transfer my id to bgmi

cyan citrus
# remote valley Seriously? Why it's so ?

Because it's a legislation issue and not something customer service can help with. If your account is registered in Europe, you will not be able to transfer it out of this region due to General Data Protection Regulation (GDPR).

storm flumeBOT
#

We provide community support only for the global English version of PUBG MOBILE here, @pallid elbow.

pallid elbow
#

How can i get help then?

cyan citrus
#

Not out concern. Please feel free to browse the internet or contact the respective customer service, @pallid elbow.

brazen cradle
#

Yes. The In game region based leader board.

brazen cradle
#

Click on C2S6 in game and click on Regions.

#

You are welcome. courier_bow

remote valley
cyan citrus
#

You cannot change it if your account is registered in Europe, @remote valley.

leaden parcel
#

hey i have a problem any one can help me !?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @leaden parcel. Remember to read through #faq before asking questions in the support channels.

remote valley
cyan citrus
#

We unfortunately will not be able to help you any further with this, @remote valley. Also, the server in the game is completely different from your region.

foggy zealot
clever grove
remote valley
proud stump
#

a firend get banned for modifing game code or data . What is this?Maybe i get baned to

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @proud stump.

foggy zealot
placid stone
#

I have a problem with the gyroscope not working

#

@cyan citrus

cyan citrus
#

Can you please mention your device, @placid stone?

cyan citrus
#

For how long have you been facing this issue, @placid stone? Is gyroscope not working at all?

placid stone
cyan citrus
#

To start with, please close the gyroscope settings in the game and do a routine repair of the game from login menu, @placid stone. Also, reset your device settings through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Restart your device and open the game again. Open the gyroscope settings again and see if it will make any difference.

clever rampart
night cloak
#

I got a problem
We jumped in a compond and the loot it's not rander and somebody jumped behinde me in a same spot and he have the loot rander :))
Just why? It can't just be my team this Problem :))))))

compact oar
cyan citrus
# placid stone Not working

Odd. Please try do a reinstall of the game through your device settings > Settings > General > iPhone Storage > Tap on PUBG MOBILE, tap on Offload/Reinstall.

night cloak
#

Someone answers to my question?

#

That was now at pmco Qualifications, soo... We f.. a match bc of this

cyan citrus
#

Most probably an issue with your game client, device or network connection, @night cloak. Do you happen to have a video recording of the issue? Also, please mention your device.

night cloak
#

Neah, my all Team? Same problem?

#

I have 20ms

#

U cant tell me it's bc of network

cyan citrus
night cloak
#

I have Huawei mate 10 pro (60fps)
My teammates :
Iphone XR
Poco X3 pro 8ram

cyan citrus
#

Got it! To start with, please do a Routine Repair of the game from login menu, clear game cache and restart your device, @night cloak. If the issue is persistent, please submit a report of the issue through #old in compliance with the channel's pinned instructions or contact the customer service in-game for further assistance.

night cloak
#

Ok

cyan citrus
# clever rampart ??

Please use PUBG MOBILE Esports Discord server for further assistance with PUBG MOBILE Club Open.

night cloak
cyan citrus
#

You may submit a report of the issue through #old in compliance with the channel's pinned instructions or contact Apple's customer service as this might be an issue with your device, @placid stone.

placid stone
#

Whats mean Numeric User Identification ? @cyan citrus

cyan citrus
#

Your in-game character ID in numbers, @placid stone.

crisp venture
#

@sacred owl elaborate your issue with SS

sacred owl
#

U want the receipt?

slow ivy
#

Hello, I unlinked Twitter from my account in the game, but after 7 days I got a message saying that the unlink failed, what is the reason for that

sacred owl
#

Hey I have an issue about purchasing UC in PUBG mobile and I didn’t receive the UC

steady river
#

i got banned in pubg 10 years for nothing who can help with that ?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @steady river.

hard nest
#

any one to help me

storm flumeBOT
#

Please contact the customer service for further assistance, @sacred owl. Refer to subpoint 5.4 in #faq for further information.

#

We are unable to provide assistance if you do not ask a question or state a problem, @hard nest. Remember to read through #faq before asking questions in the support channels.

languid gust
#

what does account banned for “Market purchase abuse” mean?

ornate leaf
#

Wtf does this mean? I’ve never cheated on this game! How am I being banned for something I have no clue what it is?

sweet copper
#

Hello,
I just want to ask: is downloading the game from Huawei App Gallery legal or against PUBGM rules? I mean is the app genuine or fake?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @ornate leaf.

cyan citrus
#

No, it should be fine, @sweet copper.

storm flumeBOT
#

Please refer to subpoint(s) 2.12 in #faq for further information, @languid gust.

vague flame
#

Hello how many weeks would i have to stay offline for, for the return missions

obtuse agate
#

bro??????

#

I'm 4 years old playing this

#

I need help

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @obtuse agate.

modest patio
#

Character id : 5105723297
Issue : I recently unlinked my email & phone number but unfortunately i forgot to off secondary verification now email & phone are unlinked but whenever i log in to new device it asks for secondary verification code. Please help

#

There is no option to off it

stoic grove
#

Hi, I was blocked for 2 months for the reason Update the Emulator, I have never played with the emulator, they tried to hack my account via Facebook, but I had the gmail and phone number bindings, as well as an additional sms code, the scammer came through the emulator and now asks me to update the emulator, please consider this situation!!!

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @stoic grove.

storm flumeBOT
#

Please contact the customer service for further assistance, @modest patio. Refer to subpoint 5.4 in #faq for further information.

frosty geode
#

banned for 10 years for none reasons.
ID :5298117789
Username:『IGI』N3N3'67
DEVICE: Gameloop 7.1
INTERNET :orange (Cable int\ernet)
COUNTRY : jordan

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @frosty geode.

kindred haven
#

Banned for 10 years for no reason.
ID : 5374936521
Username: 【T90】Terfasa
DEVICE: Gameloop 7.1
INTERNET : at.dz (Cable internet)
COUNTRY : Algeria
@cyan citrus

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @kindred haven.

urban cedar
#

I can't log into my account because I'm not receiving a verification code on my phone number, help

#

Please 🥺 help me

#

@polar marsh help

wild cedar
#

Banned for 10 years for no reason.
ID : 5374936521
Username: 【T90】Terfasa
DEVICE: Gameloop 7.1
INTERNET : at.dz (Cable internet)
COUNTRY : Algeria
@cyan citrus

polar marshBOT
#

Please refer to subpoint 2.12 in #faq for further information, @wild cedar.

urban cedar
ornate coyote
#

Banned for 10 years for no reason.
ID : 5374936521
Username: 【T90】Terfasa
DEVICE: Gameloop 7.1
INTERNET : at.dz (Cable internet)
COUNTRY : Algeria
@cyan citrus

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @ornate coyote.

urban cedar
#

no verification code coming to phone number

#

@polar marsh no verification code coming to phone number

vernal nova
#

banned for 10 years for none reasons.
ID :5226682044
Username:VVAALLKKAANN
DEVICE: Gameloop 7.1
INTERNET :orange (WIFI)
COUNTRY : jordan

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @vernal nova.

urban cedar
#

😡

broken dock
#

Dff

urban cedar
#

no verification code coming to phone number

storm flumeBOT
#

Please contact the customer service for further assistance, @urban cedar. Refer to subpoint 5.4 in #faq for further information.

urban cedar
west parcel
#

Hello

cyan citrus
#

Hello! How can we help you, @west parcel?

cyan citrus
west parcel
#

my account banned

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @west parcel.

rich swift
#

MY ACCOUNT GOT BANNED AND I DONT USE ANY HACK

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @rich swift.

uneven falcon
#

My account has been hacked and I hope you can help me as soon as possible and I have proof of account ownership

tame creek
#

Shall I be worried about that "account error" message? First time seeing it 🤔 all logins are mine btw

covert ruin
#

i need help i'm 4 years old player of pubg mobile o play on emulator
today i got banned on live stream without any reason. i'm a fair player and never used such hacks
My ID Number : 5286646813 (PG | PukhTooN)
I Have Proof On Live Stream That I Haven't Used Any 3rd Party Apps Aur Hacks!

polar marshBOT
#

Please refer to subpoint 2.12 in #faq for further information, @covert ruin.

tame creek
slender charm
#

Banned for 10 years for no reason.
ID : 5454011671
Username: 【SSG】PEDROS
DEVICE: emulateur
INTERNET : at.dz (Cable internet)
COUNTRY : Algeria

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @slender charm.

uneven falcon
#

My account has been hacked

storm flumeBOT
#

Please contact the customer service for further assistance, @uneven falcon. Refer to subpoint 5.4 in #faq for further information.

uneven falcon
#

I can't get into my account after a hacker unlinked my account

fast hill
#

Banned for 10 years for no reason.
ID : 5114110505
Username: XMO'MEMX
DEVICE: emulateur
INTERNET : (Cable internet)
COUNTRY : EGYPT

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @fast hill.

dire mason
#

cum

uneven falcon
#

I hope you can help me as soon as possible and I have the evidence

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @uneven falcon and @dire mason. Remember to read through #faq before asking questions in the support channels.

dire mason
#

I have to report 1 hacker

storm flumeBOT
#

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @dire mason. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

uneven falcon
#

He hacked my account and unlinked the account. What should I do to recover the account? Please help as soon as possible

unique sand
#

5576818185 the person using this ID is verbally being inappropriate to my female friend and since the in game report take any appropriate action

#

Did not*

fervent arrow
#

Help me

snow walrus
opal galleon
#

Banned for 10 years for no reason.
ID : 5269442933
Username: 【T90】EL'7ar
DEVICE: Gameloop 7.1
INTERNET : at.dz (Cable internet)
COUNTRY : Algeria

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @opal galleon.

steady marlin
#

Banned for 10 years for no reason.
ID : 5374936521
Username: 【T90】Terfasa
DEVICE: Gameloop 7.1
INTERNET : at.dz (Cable internet)
COUNTRY : Algeria
@cyan citrus

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @steady marlin.

vagrant lagoon
#

Any way I can join a crew if i was mistakenly banned before

storm flumeBOT
#

Please contact the customer service for further assistance, @vagrant lagoon. Refer to subpoint 5.4 in #faq for further information.

gloomy mountain
#

Hello
I got a 10-year account ban.
I need support.
The country is in Germany

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @gloomy mountain.

unique sand
#

Hi, i got an ID with inappropriate user 5576818185 suspected pedophile

cyan citrus
#

Please report abusive or inappropriate profiles directly through in-game report feature or the customer service, @unique sand.

cyan citrus
cyan citrus
unique sand
#

Hi, I did report the following user 5576818185 but it is not detecting his inappropriate behaviour anything else i can do?

cyan citrus
cyan citrus
unique sand
#

Alright

#

Thanks

cyan citrus
#

You're welcome!

hard nest
#

any one to help me

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @hard nest. Remember to read through #faq before asking questions in the support channels.

wet gust
#

Can I speak to someone who can help me with the 10-year ban?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @wet gust.

modest aspen
#

i cant buy uc

#

it shows that i have insufficient balance

#

but i dont

halcyon shoal
#

Banned for 1 years for no reason.
ID: 5266047265
Username: 24k * Kazuma
DEVICE: Gameloop 7.1
INTERNET: CLARO (Cable Internet)
COUNTRY: Dominican Republic

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @halcyon shoal.

unreal elm
#

Why all eligible devices like snapdragon 870 or 888 including Mobiles don't support 90 fps in pubg mobile?

south vortex
#

#questions is this the main server for pubgmobile ?

#

anyone here can help ?

unreal elm
#

#pubg-mobile Why all eligible devices like snapdragon 870 or 888 including Mobiles don't support 90 fps in pubg mobile?

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @south vortex. Remember to read through #faq before asking questions in the support channels.

cyan citrus
rocky breach
#

How many teams qualify for PMCO Western Europe?

cyan citrus
modest aspen
#

@cyan citrusI cant buy uc it shows insufficient credit but i have enough

uneven crown
#

90fps settings for iPhone 13 pro max?

brazen cradle
timber pulsar
#

banned for 10 years for none reasons.
ID :5252217566
Username: JUBNAHツ
DEVICE: Gameloop 7.1
INTERNET :Mobily (Cable int\ernet)
COUNTRY : saudi arabia

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @timber pulsar.

frail oriole
#

banned for 10 years for none reasons.
ID :5941091414
Username: 『Doo』ツ
DEVICE: Samsung A71
COUNTRY : Kuwait

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @frail oriole.

night cloak
#

Hello, PUBG Mobile Company, my account has been banned for 10 years without any reason or violating any of the reasons for cheating. It is against to play because I spent money on my account and it is impossible for me to do any violation. I ask support to review my account manually more than once because I trust the support of the company and they are making a great effort to help PUBG Mobile players. This is my gaming ID (5139633561) and This is my name in the game (OG・نجم) I hope you check my account and thank you in advance.

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @night cloak.

novel swallow
#

banned for 10 years for none reasons.
ID :5448525257
Username: ٱِندومي
DEVICE: gameloop
COUNTRY : palestine

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @novel swallow.

arctic sapphire
#

How do you get no pan notifaction in gungame

bleak trail
#

Hello

#

Pubg

#

I have a problem

#

Anyone

#

Here

storm flumeBOT
#

We are unable to provide assistance if you do not ask a question or state a problem, @bleak trail. Remember to read through #faq before asking questions in the support channels.

prisma hornet
#

I want someone to help me unlink my Facebook account because I get unlink failed after 7 days

cyan citrus
#

Please do a routine repair of the game from login and try to remove your account again, @prisma hornet.

upper igloo
#

pubg banned a lot of players without reason what is the problem ?

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @upper igloo.

prisma hornet
cyan citrus
#

As mentioned earlier, please perform a routine repair of the game from login menu and try to remove your account again, @prisma hornet.

prisma hornet
#

Is there any options to contact the support directly so I can remove the account earlier and I can answer any security questions they ask about the account ..

And I tried the in-game support and I get automated response with not. Option to send any thing @cyan citrus

cyan citrus
#

This issue gets fixed after doing a routine repair of the game for most of the cases, @prisma hornet. Please give it a try and see if it will make any difference. You cannot reduce the 7 days duration that will be needed before the account gets removed.

hollow niche
#

@cyan citrus heloo my current county region is Europe. And I can’t see in my setting . I wana change my country region to pakistan plzz help me!

cyan citrus
#

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @hollow niche.

hollow niche
#

@cyan citrus Any solution?

cyan citrus
#

No, @hollow niche.

hollow niche
#

@cyan citrus by mistake i change to Europe me living in pakistan🤦‍♂️

tepid nova
#

banned for 10 years for none reasons.
ID :5298117789
Username:『IGI』N3N3'67
DEVICE: Gameloop 7.1
INTERNET :orange (Cable internet)
COUNTRY : jordan

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @tepid nova.

rigid sentinel
#

Banned for 10 years for no reason.
ID : 5341781408
Username: 【T90】BROKLYN
DEVICE: EMULATOR
INTERNET : at.dz (Cable internet)
COUNTRY : ALGERIA

polar marshBOT
#

Please refer to subpoint 2.12 in #faq for further information, @rigid sentinel.

night cloak
#

is the pubg mobile that is available on huawei play store official?@cyan citrus @green agate

warm imp
#

Hello. I have a PUBG account from season 5 in which I paid money and have never played pirates. I'm right
I played with a friend who hacked but by God I didn't do that
My ID: 5426122588

brazen cradle
brazen cradle
night cloak
warm imp
#

@brazen cradle Take that a month or two is not 10 years

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @warm imp.

night cloak
#

@brazen cradle are account trade legit

#

One message removed from a suspended account.

#

One message removed from a suspended account.

#

One message removed from a suspended account.

brazen cradle
true olive
#

How is this? 🤔 I have 2 Blue white cristal, but in redeem it says 0…

cursive mulch
#

The most of cheaters are from Egypt (FACT)

dark wraith
#

My ID got hacked, what should I do?

clever grove
#

@brazen cradle that sucks🤷🏻‍♂️

dark wraith
#

No on online?

twilit shore
storm flumeBOT
#

Please do not use languages other than English, @twilit shore. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

stuck steppe
#

welcome
While I was opening my account as usual, I was surprised by a message that my account has been banned for ten years
Note that I do not understand why I was banned and why this message was sent to me because I am sure that I didn't cheating or did not modify or add to the game files and I respect all the terms of the user agreement and I am sure that I did not violate any clause in it
I'm sure there is an error from the system, a misunderstanding or confusion
I am so shocked by this ban and so sad you don't know what this game is for me. I spend most of my time on it so I hope you are very attentive to my complaint and I am sure you will return the right to its owners as soon as possible
Thanks for your attention

polar marshBOT
#

Please refer to the private message from @polar marsh for further information, @stuck steppe.

steel coyote
#

How to participate in Community match?

storm flumeBOT
#

Please contact the customer service for further assistance, @dark wraith. Refer to subpoint 5.4 in #faq for further information.

#

Please do not use languages other than English, @languid grove. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

compact oar
languid grove
#

Help back to server Europe accidentally changed

#

My ID 5142890403

green agate
#

Is your region currently set to Europe? If so, you will not be able to change it.

languid grove
#

Now I have chosen the Middle East I want to return to Europe

#

😫

#

Plizzzz

compact oar