questions

[static sleet]

Moderators in this Discord server are not affiliated with the customer service in-game. Hence, there is no way for us to assist with account-related issues other than to provide instructions on how to contact the in-game customer service.

[manic dagger]

Hii!! i need help could someone help me out?

Hi, i lost my account, someone got into my pubg account linked
his email and phone number, but i have the Facebook loggin
and Twitter loggin but when i try to loggin it shows me a code
his email and phone number. what should i do?

Please find attached screnshot from my latest conversation in
game support,
The thief who stole my account keeps loggin in evryday and I'm
still not able to retrieve my account back for almost 5 days,
Attached also a screnshot from my midasbuy purchase on this
account few das before the thieft has taken place.
I appreciate your soones feedback to remove the email and
phone number loggin from this thief,
Regeads jimmy

[storm flume]

Please contact the customer service for further assistance, @manic dagger. Refer to subpoint 5.4 in #faq for further information.

[manic dagger]

I did nothing didn’t help

[near falcon]

I have been charged for buying in a third-party service (midasbuy), although this is allowed

[manic dagger]

Man nothin I tired evrything no one is not responding

Look at this i been emailing them for days no one is not answering

[celest shadow]

For account-related issues, please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Can you please elaborate on your issue and provide us with a screenshot?

[near falcon]

sent screenshots in private messages

[storm flume]

Please contact the customer service for further assistance, @near falcon. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Hello

Please help me dear pubg

@celest shadow

My account banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[weary stratus]

Hello PUBG MOBILE…
On the 2022/2/4 my account (ID 51014292496) WAS HACKED.
I cannot login the account, neither with Twitter or with Facebook.
I AM WRITING TO YOU BECAUSE I WANT TO ASK YOU HELP TO HAVE BACK MY ACCOUNT Due to the fact I have spent a lot of money. If not possible I would like a reimbursement of what I have spent.
Here attached you will find all the receipts of my spendings and the screenshot of the hacker that asked to me money to get my account back. You should have some warranty for us users that spend money in the game.
I hope you can help me in some way

[crisp venture]

@weary stratus please Contact Pubg customer service in-game

[cyan citrus]

Is your account suspended, @weary stratus?

[weary stratus]

ah

[weary stratus]

AH

[timber notch]

GAC tool not working
Any solution

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary stratus.

[cyan citrus]

It will only work once the qualifiers begin.

[timber notch]

But it’s working in some of my teammates device

All r in android but 3 of us didn’t work

At all

[hardy creek]

@brazen cradle it updated

[night cloak]

Do you moderators and admins are paid by Tencent?

[deft stone]

why all the lucky spins etc are rigged?

[cyan citrus]

For further assistance with this, you can use the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[celest shadow]

We are volunteers.

[celest shadow]

It depends on your luck.

[night cloak]

Tnx ...for answer

[maiden ivy]

screen resolution problem before and after

before

After

Believe me, I tried all the methods and reinstalled and restored gfx doesn't help here. Playing with such clarity is not convenient, but for now I endure. what to do? How to fix it?

When I installed the game and opened the resolution, it was clear and the letters were legible, I just restarted and everything became soapy and illegible. PROBLEM

[cyan citrus]

What do you mean by gfx, @maiden ivy?

[maiden ivy]

application to change some graphic settings in the game

[cyan citrus]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of terms of service of the game and will result in an account suspension, @maiden ivy.

[maiden ivy]

It looks like it's allowed...

[cyan citrus]

It is not.

[maiden ivy]

Well, at least it was once and did not use it anymore. It's all youtube

[night oxide]

I cant access to my account because of secondary verification! I dont have my number! But i have my email & password! And also the gmail. Can you help me with that?😩@cyan citrus

[cyan citrus]

Does the phone number connected with your account belong to someone else, @night oxide?

[maiden ivy]

@cyan citrus so is the problem solved?

[night oxide]

@cyan citrus its mine! But my phone got stolen! I cant have my sim back! Is there any alternative?

[cyan citrus]

The problem with your game resolution?

[cyan citrus]

Can you share a screenshot of the secondary verification interface?

[maiden ivy]

Yes

[night oxide]

@cyan citrus Yeah sure wait a sec!

[cyan citrus]

Did you achieve the higher resolution through a third-party application?

Have you tried to change the verification method, @night oxide?

[maiden ivy]

No

[night oxide]

Its only asking for number verification!

[cyan citrus]

For how long have you been facing this issue, @maiden ivy? Did you change any settings or downloaded the game from a different source when you started to face this issue?

[night oxide]

@cyan citrus its the only option here!

[brazen cradle]

@maiden ivy What device bud ?

[cyan citrus]

Did you have any backup verification code?

[night oxide]

@cyan citrus no!

[maiden ivy]

how can I tell you, the game has already been installed several times and every time after 2 launches everything becomes soapy

[brazen cradle]

What device are you using buddy ?

[cyan citrus]

Please contact the customer service in-game for further assistance with this.

[maiden ivy]

device name: TECNO CAMON 12

[night oxide]

@cyan citrus i have tried everything! I can even tell you the whole number! I have Email & password for that account! Also the gmail. I just dont have a number!

[maiden ivy]

model: TECNO CC7

[brazen cradle]

I understand. This is for my better understanding. The before and after pictures you shared are from the same device ?

[cyan citrus]

As we only provide community support through this platform, we unfortunately will not be able to help you with account related issues through here. Please contact the customer service through inside the game for further assistance.

[night oxide]

@cyan citrus thanks!

[cyan citrus]

You're welcome, @night oxide!

[light mortar]

@cyan citrus they replied me back this

[maiden ivy]

Yes

[cyan citrus]

You may refer to their response then.

[light mortar]

so just now i need to wait for their reply right?

[cyan citrus]

Correct.

[light mortar]

as they mentioned

[brazen cradle]

This looks more like a device issue than the game itself. So trying to fix the game wouldn’t be of any help. Has anything changed within the duration with the device. ?

[light mortar]

ok man thanks for the support it was such a horrible journey for me

finally i can get back my lovely account 😌

[maiden ivy]

No

I also think that the problem is in the device

[light mortar]

@crisp venture YOU are lifesaver man 💖

[brazen cradle]

I’d suggest checking the device settings. If there any power saving mode or power saving display options.

[maiden ivy]

I also have a game mode.... Wait I'll take a screenshot

[crisp venture]

@light mortar

[brazen cradle]

Please do share it.

[maiden ivy]

here is such a thing

[brazen cradle]

Oooh. I don’t understand this. But, it looks like something that improves the performance of the game or the performance of the device while running the game ? Yes ?

[maiden ivy]

give me a sec

[brazen cradle]

Oooh. I don’t understand this. But, it looks like something that improves the performance of the game or the performance of the device while running the game ? Yes ?

[maiden ivy]

I think yes

hence such a question can it affect the resolution?

[brazen cradle]

I believe so. There is a good chance this could cause a difference in your gaming experience and also, it’s worth mentioning that there is a possibility this could get your account suspended. It is advised against using such applications or engines.

[maiden ivy]

Okay, but it's built into the phone. And it does nothing except that notifications do not appear on the screen

ok thanks for the help

[marsh sand]

Help

@cyan citrus

[cyan citrus]

How can we help you, @marsh sand?

[marsh sand]

I link my account with apple id but my apple id hacked please help me, i try unlink apple id in game but failed to unlink

[cyan citrus]

To start with, please contact the Apple's customer service to retrieve access to your account, @marsh sand. If you will be unable to regain access to your account, please contact the customer service through inside the game for further assistance.

https://support.apple.com/.

[marsh sand]

İ contact the customer service through inside the game but i waiting for 2 weeks. I'm afraid that nothing will happen to my account.

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day, @marsh sand. Have you tried to contact Apple's customer service yet?

[brazen cradle]

You are welcome.

[marsh sand]

yes i tried but i didn't try to any benefit

[cyan citrus]

Sadly, this is not something we can help with through the community, @marsh sand. Please continue with the customer service.

[limpid smelt]

I have a problem with the internet connection, as the waiting area is between 60-100 and when I enter the game to play, I find it is 460 and it does not change.!
Note that I am connected to the Internet through the Lan port. What is the solution (ping)

[tacit geyser]

hi any mod or admin here?

[marsh sand]

Ok, thank you

[brazen cradle]

Hi, How can we help you ?

[tacit geyser]

I have not receiving verification code on phone when im trying to change the region

@brazen cradle

[brazen cradle]

When you are ready to inform to change region ?

Can you share a screen recording ? @tacit geyser

[cyan citrus]

You're welcome!

[limpid smelt]

@brazen cradle @cyan citrus

[cyan citrus]

Mostly, it is because of network environment, @limpid smelt. Can you please mention your device?

[limpid smelt]

The network is very strong, but the problem when I play punk 460 does not increase or decrease..
Device Type POCO X3 PRO

In all online games it works except in PUBG Mobile

[steel pendant]

Level Infinite, please read the Google Play Store feedback from gamers and respond to them so they know they are appreciated and acknowledged.

I would also like to see these:
More guns (HK417/SCAR H 6.5 PRC, Istiglal IST 14.5×114mm DGE02 explosive rounds/Barrett XM109 25mm, UZI/CBJ MS 6.5×25mm, S&W 500 Magnum, AA-12 FRAG-12 and Desert Eagle are my favourite guns, and yes I'm aware some are already present), calibers, caliber conversions, attachments and crosshair/ADS reticule customisation, bigger battle royale with more types of armour and vehicles and better prone position optimisation and cheaper in-game items or higher earnings per match.
I hope you kindly consider adding these into PUBGM and perhaps into PUBG New State as well.
Perhaps a Metro Royale mode could also be implemented into PUBG New State too.
I would also suggest making fictional armour sets in PUBG as skins like Mandalorian armour or Halo armour but for an affordable price in the regular in-game currency BP (not the premium G-coin).

Yes I wrote this in #old but of course the game devs don't always take the feedback into account (if they do at all) so I think it'd be ok to send it here too

[steel pendant]

sorry I'mma let Quendi respond to this first

[cyan citrus]

Got it! To start with, please try to do a Routine Repair of the game from login menu and reset your network settings, @limpid smelt. You can reset your network settings through your device settings > Connection & sharing > Reset Wi-Fi, mobile networks, and Bluetooth > tap on Reset settings and then tap on OK. After your reset your network settings, restart your device one time and see if it will make any difference.

[brazen cradle]

Appreciate the fact that you left it there. Am sure given the opportunity , they will look into making the game better and making the gaming experience better. But, this is the support channel. Let’s keep this channel open for purposes intended. Thank you for your feed back though.

[steel pendant]

Thanks for acknowledging it on the dev's behalf but I really hope someday if possible they can respond of their own accord as well
also I'm not sure if anyone from the actual Level Infinite/Krafton dev team is in this Discord or the PUBG NS Discord

[limpid smelt]

I've tried all of these things before, and it hasn't changed again. !
Study is hanging the Ping, although the ping in the parking lot is good and strong, but inside the game when I play it stops at 460. .
The reason is not in the internet

[brazen cradle]

This is PUBG MOBILE Global version Discord Server. And concern personal are definitely watching/hearing everything we say.

[limpid smelt]

@cyan citrus

[steel pendant]

Oh that's good to hear.
Let's hope they do indeed take the valid feedback any of us have into consideration.

[cyan citrus]

Can you do a quick internet speed test and share your ping here?

[cyan citrus]

Let it complete first, @limpid smelt.

[limpid smelt]

Ping speed ranges from 18 to 60

[cyan citrus]

I don't quite understand that language, @limpid smelt. What is your in-game server and your country? Also, when is the last time you have reset your network settings?

[limpid smelt]

Middle East, Saudi Arabia, today I did it

[cyan citrus]

From where did you download the game, @limpid smelt?

[limpid smelt]

Google play

I tried removing the game and then downloading it again, but that didn't work

[cyan citrus]

Got it! Thank you, @limpid smelt. As you have already tried all the possible fixes, this should be an issue with your network connection. To start with, please contact your internet service provider or switch to a different network connection. You can also try to contact the customer service through inside the game or submit a report of the issue through #old in compliance with the channel's pinned instructions.

[limpid smelt]

The problem is not with the service provider, I play other games and the internet is very excellent and the ping is green and less than 60, except in PUBG, when I am in the parking lot, mobile phone internet towers appear below, and when I enter to play, Wi-Fi towers appear and I did not connect to any Wi-Fi -Fi..
I hope to solve the problem.. 😔💔

@cyan citrus

[cyan citrus]

We unfortunately will not be able to help you with this any further, @limpid smelt. You have already tried to reinstall the game and reset your network settings, so it should be because of your network environment. You can try to contact the customer service through inside the game or switch to a different network connection. You can also submit a report of the issue through #old in compliance with the channel's pinned instructions.

[limpid smelt]

@cyan citrus Thank you, and sorry for the inconvenience, thank you honey 🙏🏻 ♥️

[tacit geyser]

@brazen cradle where do i share screen recording regarding above issue?

[cyan citrus]

No worries and you're welcome. You can come back any time should you require assistance regarding something else.

[limpid smelt]

♥️♥️

[tacit geyser]

@cyan citrus Hi can u help me bro

[cyan citrus]

Regarding?

[tacit geyser]

region changing error

@brazen cradle told me of sharing screen recording

[cyan citrus]

You can share it here, @tacit geyser.

Make sure to hide any personal information.

[tacit geyser]

there is my personal number in recording

can i dm u

[cyan citrus]

Are you unable to receive the verification code, @tacit geyser?

[tacit geyser]

yes

[cyan citrus]

Make sure that you have entered the correct phone number and there is a daily limit to receive the verification codes, @tacit geyser. You may try again tomorrow or contact the customer service in-game if the issue is persistent.

[tacit geyser]

bro Im trying it since s19, everyone is saying it will be fixed but still Im not able to figure it out broooooooo

if there is any other way to change it you might help Im tired of this in-game reporting and this broken customer services.

@cyan citrus

reply @cyan citrus @brazen cradle

[cyan citrus]

We unfortunately will not be able to help you any further with this through the community, @tacit geyser.

[tacit geyser]

bro u r supposed to help, u r the one we can get to @polar marsh . how u say u can not help, @cyan citrus @brazen cradle

[cyan citrus]

We only provide community support through this platform, @tacit geyser. We are not affiliated with the customer service.

[tacit geyser]

is there any other way to get connected with customer services @cyan citrus

[cyan citrus]

The following is the e-mail for the customer service but the only recommended method to contact them is through inside the game, @tacit geyser.

[e-mail].

[tacit geyser]

Im tired bro @cyan citrus

[digital abyss]

I cant proff the account with an email with an pay proff?

[cyan citrus]

I don't understand your question, @digital abyss. Can you please rephrase it?

[digital abyss]

Can't I prove that my account is mine through a picture with proof of a purchase?

[cyan citrus]

Do you still have access to your PUBG MOBILE account, @digital abyss?

[digital abyss]

Nop i lost all metod to log in to account

I know only id and name of the account

[cyan citrus]

Sadly, if you do not have access to any login method, it may not be possible to retrieve your PUBG MOBILE account even for the customer service, @digital abyss. You can still try to contact them through inside the game. Otherwise, you will need to regain access to your social media account first by contacting the respective customer service.

[digital abyss]

Ok tanks :)

[cyan citrus]

You're welcome!

[hoary ledge]

hi i have problem in gameloop wen i go in to the match if i open my inventory and come back my movement bug and if i move the mouse the character moves to

and my next problem is the maps do not download

[cyan citrus]

We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance, @hoary ledge.

https://www.gameloop.com/.

[hoary ledge]

.

[cyan citrus]

Here, @hoary ledge.

[rare sun]

PUBG mobile pls explain this 2 headshot no kill why you not fix damage

Away my shot no damage hard kill enemy

[short vortex]

@celest shadow welp how much entries can a single person have in the giveaway?

[late coral]

@cyan citrus

Starf for PMCO?

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[celest shadow]

No limit, you can get 15 extra entries if you refer your link to a friend.

[short vortex]

Mine is stuck at 92

It won't count above 92

[agile aspen]

Is there anyway I can wear the basic form of the xsuit and still have the kill display (I unlocked it)

Please

I spent a lot for the kill display but I don't like the advanced form of the xsuit I prefer the basic one

[celest shadow]

If you have completed all the objectives, you can only earn extra entries through referrals.

[short vortex]

Ik but the referral system is not working

It stoped counting from 92

[celest shadow]

Feel free to try refreshing the page.

[short vortex]

@celest shadow ohh I fixed it ty

[fossil bridge]

Hii when will rp m10 roll out?

[celest shadow]

You can set the level of appearance for your X-Suit in your Inventory. Apologies on the previous answer, please let us know if this helped.

[junior birch]

On April 20, 2:00 UTC (subject to change).

[fossil bridge]

Ok thanks

[junior birch]

You are welcome!

[deft stone]

when theme modes end?

when back to normal classic

[signal river]

just turn off mode

[deft stone]

nobody plays classic anymore

only theme

and themes are for noobs

[signal river]

add me

i will olay with you

[deft stone]

what rank you are

[signal river]

ace

i am not playing often rn

i push conq sthis season in first 2 days

[storm flume]

Please avoid going off-topic, @signal river and @deft stone. You may have unrelated conversations in #chat.

[signal river]

so now i am resting

[crisp venture]

@cyan citrus are you their bro

I talked to them about korseong Car skin loud sound.They said we have forwarded your issue and they will let me know when its done.But when i Write okay and send them they reply this.2 times i text them okay and they replied me this 2 times .What they meant to say ?

Are they saying me to contact through email

[radiant flicker]

I want to Unlink my email that was deleted 🙂

Please help me, I can't change region

[cyan citrus]

You can change your e-mail after logging into the account with that e-mail, @radiant flicker. If you have lost access to it, please contact the customer service in-game for further assistance.

[radiant flicker]

@cyan citrus they said they can't Unlink it now. There is no way 😨

[cyan citrus]

Sadly, we will not be able to help you with that through here, @radiant flicker.

[radiant flicker]

Can you change my region then?

[cyan citrus]

You can change your region through your in-game basic settings, @radiant flicker. Again, if you're facing any issues, you will need to contact the customer service for that.

[crisp venture]

@cyan citrus Reply my issue

[pale locust]

Hey!

[brazen cradle]

No they are saying if you have any other issues regarding anything else you can respond to this email. If not just wait for updates in game.

[worldly swan]

@brazen cradle i want to know about weekly matches …

@brazen cradle can you tell me in details?

[pale locust]

Please provide information?

[worldly swan]

What kind of information?

[pale locust]

What you would like to know about?

Matches or Rewards?

@worldly swan

[worldly swan]

Match time and reward also

[pale locust]

Where did you from?

[worldly swan]

I am from bangladesh

[pale locust]

Ahhh

Okay

[crisp venture]

@brazen cradle okay thanks bro

[brazen cradle]

Weekly matches conducted on Saturday and Sunday in Asia and European servers respectively. Follow #matches for announcements.

[brazen cradle]

You are welcome.

[pale locust]

@brazen cradle

[worldly swan]

@brazen cradle Thanks

[pale locust]

How can I get Vanguard One title?

[brazen cradle]

You are welcome.

[pale locust]

For more details about weekly match.
Match starts in 7.00 pm (GMT : + 6.00 ) in Asia.

[pale locust]

Bro @brazen cradle

[brazen cradle]

Is there anything else I can help you with regarding the game.

[pale locust]

Nah it's okay.

[knotty moon]

I don’t how but I think I have an glitch in classic crate this is 3 seasons in a row I open classic crate and it’s all silver is it my lucky or it’s a glitch that’s impossible It’s so rare to get an commen shirt

[brazen cradle]

Trust me pal. I thought I was cursed. Sometimes it happens to me too.

[knotty moon]

Oh man my luck is trash 🙂💔

[brazen cradle]

That makes 2 of us.

[knotty moon]

[clear sage]

Could somebody send me 600 uc🥲

[meager lance]

Account error does not disappear, help what to do?

Help🆘🆘

[cyan citrus]

It is not necessary, @meager lance. Are you facing any issue?

[meager lance]

Yes

[cyan citrus]

What is the issue you are facing, @meager lance?

[meager lance]

Account error what to do?

[meager lance]

#questions message

[astral canopy]

Is there going to be any solution for the landing glitch ?

[meager lance]

Account error what to do?

[spiral zealot]

After maxing the new x suit, the mask becomes non
removable / replaceable…

[cyan citrus]

Please feel free to provide your feedback regarding this through #old, @spiral zealot.

[meager lance]

please help me

[cyan citrus]

I don't have much information regarding this and I don't think it should create any issues. You can try to contact the customer service in-game should you require further assistance with this.

[meager lance]

I contacted her, she didn't help me as much as I could bear

[cyan citrus]

Are you facing any issues with your account except for that message, @meager lance?

[meager lance]

No

[cyan citrus]

Then you should not be worried, @meager lance.

[meager lance]

look at the screenshot below

[meager lance]

I have it for more than 2 weeks

[cyan citrus]

I did. This should not be an issue, @meager lance. If you still require further assistance with this, feel free to contact the customer service again.

[meager lance]

it's not just me in my wife's account too she can't change the country because of it

[cyan citrus]

What is the issue she is facing when trying to change the region, @meager lance?

[meager lance]

all with you clearly do not want to help then do not need as always support service at the worst level

[meager lance]

you can only ask stupid questions

[cyan citrus]

To help you out, you will need to add more precise details about the issue she is facing when trying to change her region, @meager lance.

[meager lance]

goodbye😡🤬🤬🤬

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @astral canopy. You can also submit a report in #old in compliance with the channel's pinned instructions.

[regal stag]

Hi , please help me

[manic totem]

Can i cancel my pmco registration?

[quiet rapids]

@celest shadow

<@&639889499718942720>

@celest shadow

[celest shadow]

How can we help you, @quiet rapids?

[quiet rapids]

How long take

[celest shadow]

You will be contacted if you are selected.

[quiet rapids]

I send but I don’t know how long take do you have any ideas how long take it please?

[celest shadow]

No estimated time. You will be contacted when you are selected for the program.

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[regal stag]

Don’t open Metro royale . What to do ? Guys help please

[celest shadow]

Please provide us with an English version of this screenshot.

[shell portal]

Please unlock 90fps for the red magic 7

[celest shadow]

Please refer to this pinned message for further information.

#questions message

[celest shadow]

As Metro Royale is still under beta testing, only some players have been invited. You can look forward to the next chapter.

[regal stag]

I played it yesterday

[quiet rapids]

Ok thanks you

[regal stag]

I didn't break the rules of the game. Banned just like that.

[cedar pivot]

Hey yaaaaaaaaalll

Help?

[regal stag]

Guys please help

[celest shadow]

You can contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

How can we help you?

[cedar pivot]

Did the sensitivity problem got fixed

That u can't u know put any sensitivity code

[regal stag]

I've already written there, there's no answer.

[cedar pivot]

U gotta wait long igg

[regal stag]

A year has passed

[cedar pivot]

Bruh

They just ignored u lol

[regal stag]

Maybe

[celest shadow]

Do you have a video recording of this issue?

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[storm flume]

Please do not use languages other than English, @bleak geyser. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[modest aspen]

my touch doesnt respond for no reason if i hold something it doesnt work

[thorn nymph]

Hello, I just spun the roulette where the moon is, spent 1700 ± yusi, received 2074 coins, exchanged them for 280 moons, but I don’t have them in my inventory!?! what to do return the moon or yusi back i'm not cheating in

[terse hull]

@celest shadow Hi. I just want ask you something.
If my account got banned with no reason, is there is anyway to make the game review my account activity again, because there was a big mistake. Can you please answer me because I'm really sad and i don't know what to do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse hull.

[tawny willow]

I linked my email with phone number but when I press get code tell me
parameter error and don't send me code

[thorn nymph]

help please

[rare sun]

a lot scammer

[native anvil]

You can use this channel #discord to report this scammer

[analog ice]

Hello, PUBG Mobile company, sorry for the inconvenience, but my account has been banned for 10 years without any reason or violation of any of the rules of the game. Please review my account because I am sure that I did not violate any of the rules of violation to play 5204900852

[polar marsh]

Please refer to the private message from @polar marsh for further information, @analog ice.

[vale wedge]

Hello, when pubgm will release 90fpm on 8 GEN 1 processors

[stable solar]

Hi guys please anyone here can help me

It's emergency

I want an official who can help me with an emergency. My account has been hacked

@native anvil please anyone help me

[storm flume]

Please contact the customer service for further assistance, @stable solar. Refer to subpoint 5.4 in #faq for further information.

[glacial chasm]

idon't understand the reason of ban @green agate

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @glacial chasm.

[mental panther]

Not getting enough recruitments glitch

I tried Filipino because it is my third language

[tawdry granite]

Guys

[mental panther]

Korean is my first language idk why I get no recruitment messages

[tawdry granite]

why arent elimination points given?

i got 13+ for survival and 15+ for kills

and when i got killed with my team left and exited

i only got 14+

??

does it have to do something with that im crown 4?

@green agate

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tawdry granite. You can also submit a report in #old in compliance with the channel's pinned instructions.

[tawdry granite]

brooo

[reef basin]

I want to change the mobile number of my pubji mobile account

[green agate]

Please check your in-game settings.
If you physically cannot change it currently, then feel free to contact the in-game customer service.

[storm flume]

Please do not use languages other than English, @mint mortar. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mint mortar]

My friend name has been mistakenly registered with Thaquri but his name is thakuri
Will it affect??
Should i sign with registered name or real name??

[night cloak]

fastest way to gain Silver and bp

[green karma]

Hello is this possible to unlink email from game cause I lost my email?

?

[cyan citrus]

It should not be an issue but if he wants to change his username, he can do it after obtaining a free rename card from level rewards after reaching level 10.

[cyan citrus]

No, you can only change your e-mail by logging into the account with same e-mail that is linked to your account. If you've lost access to your e-mail, please contact the customer service in-game for further assistance with this.

[cyan citrus]

You can boost BP gain by using BP cards. Silver fragments can only be obtained either through season rewards or by dismantling duplicate permanent items.

[turbid moat]

I have a suggestion .

Add an Achievement where

If you get 500 kills with a upgradable Gun, you get 1 material

Get 1000 kill to get 2 meterial

Get 2000 kill to get 3 material

This way f2p players can upgrade their weapons .

[light mortar]

great idea ☺️ but not possible 🥺

[celest shadow]

Feel free to provide your suggestions in #old.

[hollow timber]

Why was I banned from the metro piano if I just played and handed out things

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow timber.

[gaunt onyx]

What happen if u forget to cross the privacy permissions and the other one? Will it effect you?

[cursive iron]

I have paid 2000$ bypass anticheat, i want to give them to the admins here so tencent can patch it

[brazen cradle]

I don’t think you’ll be able to proceed.

[brazen cradle]

Kindly feel free to leave your #old

[cursive iron]

Dm?

[brazen cradle]

Sure.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @cursive iron.

[gaunt onyx]

U fr?

The only thing i am missing is does 2

Signature and everything else was done

[covert remnant]

You can’t go to the next step without checking. That’s like the every other website on this entire planet. 😌

[crisp venture]

@brazen cradle bro can you kick this stupid guy from here he has been selling BGMI id here.I am really so much angry on him please block this user

[gaunt onyx]

Am i allowed to do this and send?

[covert remnant]

You have to if you would like to participate.

[gaunt onyx]

I can send it as a picture or a pdf?

[normal cloud]

Xiaomi pad 5 fps 90 ?

[covert remnant]

Did you get an invite for the group stage?

[crisp venture]

@covert remnant Can you please read my above text and remove that guy from here please

[covert remnant]

@crisp venture #discord

[compact oar]

Is this GAC Tool for PMCO?

[night cloak]

Yeah

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[night cloak]

Ok thx

[compact oar]

If the device meets the minimum requirements, make sure to fill the below form.

https://forms.gle/e1cyNbdzbbhAuYWQ6

[normal cloud]

My phone does not support 90 fps is it possible in the new update I can

[tough rover]

Where can i get account support someone keeps logging into my account..

[storm flume]

Please contact the customer service for further assistance, @tough rover. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@tough rover Contact customer service in-game

[marsh sand]

@static sleet help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @marsh sand. Remember to read through #faq before asking questions in the support channels.

[marsh sand]

my phone stops when it catches fire

so the gun is like a single, it cuts bullets

@static sleet

[static sleet]

Can you please try to rephrase your issue one more time, @marsh sand. I am not sure if I am understanding what you're saying, apologies for that.

[fast inlet]

Does repairing help in reducing lag?

[compact oar]

You mean routine repair?

[fast inlet]

Yes

[compact oar]

Yes, it can be help you to reducing lag.

[fast inlet]

Thanks

Will try

[burnt flint]

AoA I am Content creator and i just want to say that pubgmobile should give us a chance to get beard season 4 face, ponytail. Because all py subscribe want that and they ask me that will beard, sesons 4 face and ponytail will come back or not

[compact oar]

You can provide your suggestions in #old

[burnt flint]

@compact oar 1 more question will there is any chance to play bonus challenge and Win uc from bonus challenge

[compact oar]

Yes. You can already play bounus challenge and get free uc

[valid nexus]

Hello i have an issue, my account have been compromised by several devices how do I make the unwanted ones log out?

[burnt flint]

My region is Pakistan so in Pakistan bonus challenge not available??

[junior birch]

Log out of all the devices.

[brave wolf]

and change password.

[valid nexus]

Ok ok, i found it thanks, so now is he going to log in again because i have to wait 6 days but if he keeps logging in he will reset the days before i unlink my mail

[cyan citrus]

Not at the moment. You may provide your feedback regarding this through #old.

[patent isle]

Hello team pubge My account ID: 5145846356
has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem and there were files in the phone that I don’t know what caused this thing. Please reconsider opening my account again and trying to play again With best wishes to you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @patent isle.

[valid nexus]

I keep receiving this over and over

[storm flume]

Please contact the customer service for further assistance, @valid nexus. Refer to subpoint 5.4 in #faq for further information.

[solid cypress]

Good afternoon, I bought game currency in the amount of 9.490 rubles.
Then he requested a refund.
After the refund is approved, I try to replenish the game currency again, but I can't because everything is debited
Replenished directly through the game and writes this message.
What do I need to do to fix this error?
Or how to pay the fine correctly and in what amount?

[cyan citrus]

If you have made illegal purchases in the past or from the unauthorized sources or if you were involved in refund fraud, the UC will be deducted until the total amount has been deducted, @solid cypress. For further assistance with this, you may try to contact the customer service in-game.

[eager warren]

Hello how do i unlink my facebook account from pubg mobile

I have tried unlinking it but it always unlinks the google play account

[cyan citrus]

You will need to log into the account with Google Play to remove your Facebook account, @eager warren. You cannot remove an account that is currently logged in. You may refer to following instructions.

[eager warren]

Oh thank u

[cyan citrus]

You're welcome!

[sharp heron]

Hello, I wanted to ask about the GAC, one of our players will not be able to play pmco due to health problems... can someone else use his account to play? I guess not, since the registered accounts are linked to our names or identity documents, but I wanted to ask for a solution... if another person (not registered) used his account to play all the games, would we be disqualified?

[cyan citrus]

Sharing accounts or giving access of your account to someone else is against the terms of service of the game, @sharp heron. For further assistance with PUBG MOBILE Club Open, you may use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[sharp heron]

Okay! I Will do It tnks

[cyan citrus]

You're welcome!

[tough ridge]

Is this channel for pubg mobile global only? or korea as well

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @tough ridge.

[tough ridge]

thank u.. is there a channel for pubg mobile korea?

[cyan citrus]

Not here, @tough ridge. Feel free to browse the internet for that or contact their customer service through inside the game.

[tough ridge]

thanks

do you guys just provide advise or actually help solving the issue?

the ingame support response back time is so delayed

[junior birch]

On 18 of May.

[junior birch]

Please wait patiently as the customer service receives an enormous amount of requests every day.

You are welcome!

[tough ridge]

ok can mods here solve any of those issues here too?

[junior birch]

What is the issue?

[tough ridge]

no issue at the moment but i have a really bad experience with in game support

I want to know if the mods here can provide the same support as they do there but quicker

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tough ridge. Remember to read through #faq before asking questions in the support channels.

[covert remnant]

We are Discord moderators and only moderating this Discord.

[tough ridge]

👌

[nova nymph]

Hello, I got banned 7 days becuse my friend was playing hacker but i don't know he is a hacker the royalpass will end tommoro i want to finish rp missions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova nymph.

[night cloak]

How do i fix this ? I can’t login with my password … I tried changing it but then after fer logins i get this message again

[brazen cradle]

You may contact customer service as it says. It’ll be easily done.

[night cloak]

90 fps in iphone 13 pro max is not optimised I guess its not smooth like when moving the screen it lags any fix for this issue?

[lone oriole]

Привет у меня проблема я не могу зайти свою аккаунт

Вы можете помочь

[soft coral]

Good afternoon, I have video evidence of a player cheating however when reporting the player in game and in support I was told that the player was not cheating this is the video evidence and this is the players profile ..please assist

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @soft coral. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[soft coral]

I have but I received a report saying the player was not cheating

[cyan citrus]

Please read the complete message, @soft coral.

[soft coral]

Thank you ..will do

[lone oriole]

I can't log in to my account when I'm going to log in, notifications appear and it says that I have to link a phone number, but if I can't log in, how will I link it, does anyone know how to help me with this problem please🙏

[cyan citrus]

You're welcome!

[cyan citrus]

Can you please change the game language to English and share another screenshot of the issue you're facing?

[lone oriole]

@cyan citrus Well

@cyan citrus That 's how it shows

[cyan citrus]

I do not have information regarding this issue, @lone oriole. Please contact the customer service in-game for further assistance with this.

[dense heron]

are you trying to login with twitter?

[lone oriole]

@cyan citrus I've been writing to them for three months but they don't help

@dense heron No I have using facebook and google play

[dapper pond]

Hello♥️
i have question
My phone is redmi note 10 pro and it got a update my ram now is 11 but the phone is 40 fps and am here to ask Will the game become 60 fps soon on my phone ???

[lone oriole]

My account was hacked and then I wrote to tech support before I now link them to delete, they deleted mine, but tech support also deleted them now they can't log into my account when I'm going to log in, I have such a notification appears

Does anyone know how or who can help me with this problem😩

[dapper pond]

I need help to 🤣 🤡

[lone oriole]

@dapper pond I haven't been able to restore a hacked account for three months😫

[cyan citrus]

It is possible that either your phone is not capable to run the game at required frame rate or the game has not yet been optimized to provide 60 FPS on your device. You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[cyan citrus]

As we only provide community support through this platform, we unfortunately will not be able to help you with issues related to accounts. You may try to contact the customer service again.

[lone oriole]

@cyan citrus And hackers can restore the account

[storm flume]

Please do not use languages other than English, @pliant marsh. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pliant marsh]

Hello, I am from Mauritania and I am looking for a server to solve our problems. We are Mauritanian players. Most of us are Arab players, but it seems that pubg mobile Mena is not affiliated with our domain. Please help as soon as possible. Thank you

Is anyone here

[lone oriole]

And why don't the developers respond, they just say contact tech support

😡

[cyan citrus]

You will not find developers here, @lone oriole. As mentioned earlier, we only provide community support through this platform.

[lone oriole]

@cyan citrus My problem has a solution

I really need this account and I've been playing in this account for almost three years, so I want to restore it

[cyan citrus]

We unfortunately will not be able to help you with your issue, @lone oriole. Please avoid repeating the same question regarding account related issues in the community channels.

[tardy hill]

??

[lone oriole]

I see thanks😥

[tardy hill]

Help ?

[cyan citrus]

Please change your game language to English and share another screenshot of the issue you're facing, @tardy hill.

[tardy hill]

@cyan citrus

[cyan citrus]

For how long have you been facing this issue, @tardy hill? Also, mention your device, country and the login method you're using.

[tardy hill]

@cyan citrus

[cyan citrus]

Got it! It is possible that your account has been transferred to a different version other than global version of PUBG MOBILE, @tardy hill. In that case, you will not be able to log into the same account in the global version of PUBG MOBILE again. For further assistance with this, you can try to contact the customer service in-game.

[tardy hill]

@cyan citrus which version should i try

[cyan citrus]

What do you mean, @tardy hill? Could you please elaborate?

[tardy hill]

@cyan citrus

[cyan citrus]

Please refer to my this response again, @tardy hill.

[night cloak]

Quentin check dm

Quendi

[cyan citrus]

This channel is meant for support regarding the game, @night cloak. You can state your issue here.

[night cloak]

No thanks i dont want to SEE my problem 10k ppl

Other mod will help me if you wont

[sinful ginkgo]

My friend’s account was stolen. How is he supposed to bring it back if all his emails, that were linked to it, were unlocked?

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @sinful ginkgo.

[sinful ginkgo]

The social media accounts were not stolen, but they were just unlinked from the PUBGM account

[cyan citrus]

Does your friend still have access to PUBG MOBILE account, @sinful ginkgo?

[sinful ginkgo]

No, he has nothing linked to the account anymore. Is there any way to get it back?

[cyan citrus]

Sadly, if he does not have access to the account, it may not be possible to retrieve the account, @sinful ginkgo. He can still try to contact the customer service in-game or create a new account to continue playing the game.

[sinful ginkgo]

Alright, how long does the customer service in-game take to respond though?

[cyan citrus]

Customer service receives an enormous number of requests every day which can cause a delayed response, @sinful ginkgo. We cannot provide a reasonable time span but they will get back to you as soon as they can.

[sinful ginkgo]

Alright, Thanks!

[cyan citrus]

You're welcome, @sinful ginkgo!

[blazing scarab]

Hi there sir its me and its not my fuilt i didnt share anything the allthing i got hacked someway i dont know how

[blazing scarab]

The third link, my yahoo and my mobile number have been erased, how did this happen, knowing that the yahoo link or mobile number no one can change it

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @blazing scarab.

[blazing scarab]

Nvm

[dapper pond]

I mean my phone can but the game dont support that

[cyan citrus]

You may submit a report regarding this through #old in compliance with the channel's pinned instructions, @dapper pond.

[dapper pond]

Ok thx

[cyan citrus]

You're welcome!

[formal fern]

Hi , i have a question please , how can i install GAC from Russia ? I can‘t find it in apple store thx 🙏

[cyan citrus]

You can use the PUBG MOBILE Esports Discord server for assistance regarding PUBG MOBILE Club Open, @formal fern.

[formal fern]

Thx

[cyan citrus]

Here: https://discord.gg/esportspubgm. Forgot to put the invite link.

[onyx plover]

I have a RP Prime plus I make a Group always free and now I didn't receive any UC ticket to reduces the price . also I didn't receive any Special Voucher can be stacked.

what should be do ?

@cyan citruscan install and play PUBG Mobile version 2.0 on Gameloop or just applicated on mobile?

[wicked fox]

Hello Dear PUBGM team. Please reply me. I got ban my account by mistake. By Unknown reasons for one year. I can't wait for long time. Please help me. Trust me i am not a user of any hacking or illegal file User. I did recently Conqueror In Solo FPP. U guys can check my record. I love fear gameing..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wicked fox.

[onyx plover]

wow nice its just for Asia and NA and SA xD

why should be receive Invitation for this version when my server its not listed ?

[night cloak]

Hello ! About pmco. My teammate got my email address wrong. I would like to change my address. Can you help me?

[surreal dirge]

Hello
For biometric consent form is today last day or tommorow?
Can we send it tommorow also?

[compact oar]

You would get 3 vouchers of 300 uc every month till your subscription continues.

[surreal dirge]

South Asia Nepal region

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[night cloak]

Thanks

[onyx plover]

@compact oarthat was all season 900 UC i am total sure

[gaunt onyx]

No we sadly haven't

[hollow falcon]

Someone logged into my account and tried to delete it and he has spent all my UC almost 1036 6 UC left

Is there any way to recover lost UC

[storm flume]

Please contact the customer service for further assistance, @hollow falcon. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

@hollow falcon Unfortunately you cant recover Lost Uc.And please Contact Pubg customer Support with compromised account

[hollow falcon]

@crisp venture okay thank you

[crisp venture]

@hollow falcon Welcome

[modest aspen]

can someone tell me why my touch is not responsive ?

when i press jump or prone whilst shooting

i have to press thrice or twice on the same button for no reason.

[cyan citrus]

What is your device, @modest aspen?

[night cloak]

Hello, 90fps for redmagic 7?
The phone has been released 2 months ago
Im still playing on extreme frame rate...

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[pulsar flame]

Hello dear Pubgm team .Please help my account got banned for no reason for 10 year.It is a lot a time.I am not using any king of hack or illegal file.I have Iphone 7 .You can check my records.Please reply

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pulsar flame.

[stiff raven]

Hello, PUBG Mobile Company, sorry to bother you, but my account was banned for 1 year without reason or for violating any rules of the game. Please review my account because I did not violate any of the rules of violation of my game.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stiff raven.

[lone oriole]

Help

[real pilot]

My account id：5257608315 was hacked and changed mail, linked my mail and number, my vkontakte link is still there, but I can't log in to the account, I have a lot of evidence that the account was mine, please help

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[lone oriole]

@brazen cradle And how can I return an account that I can't log in

[real pilot]

I applied, the bot answers there

[lone oriole]

@real pilot Where can I apply

[real pilot]

I have the same thing, I can't log in to the game account, but there is all the evidence that the account is linked to VKontakte

[covert remnant]

[fading cove]

Can you add this T-shirt to the airdrop , please ❤️

[covert remnant]

@real pilot If you cannot login to your account anymore, sadly, it is gone.

[covert remnant]

Sadly it was a collaboration exclusive outfit.

[fading cove]

😭💔

[wheat ibex]

Hi, I'm having a problem with my account and I need help

[covert remnant]

Wait for the next Mission Impossible movie with a better and kewler outfit. 🥰

@wheat ibex For account related issues, contacting the customer service is the only wae.

[fading cove]

ok thanks sha ❤️❤️❤️

[tight forum]

Redmi note 8 pro

[covert remnant]

Any problem with your phone, cutelet?

[brazen cradle]

The in game support will walk you through the process

[real pilot]

A number has been linked to my account and there is a code, how do I get there?

[covert remnant]

You can’t without having access to that phone number.

[lone oriole]

@brazen cradle I've been waiting for an answer from them for three months, but I still haven't received it

[brazen cradle]

Your best bet right now is to contact ingame customer support. They’ll help you get rid of the intruder.

[brazen cradle]

I understand. Unfortunately there’s no two ways to this. Try again and see if you can get an update on the situation. Worth a shot.

[real pilot]

On my account there is a binding from VKontakte, the number was not tied, the burglar tied it and now I can't even get to my account by binding, requests a code

[lone oriole]

@brazen cradle And how can I contact him

[covert remnant]

@real pilot You may wanna do it. Unfortunately, there’s no other way to recover it.

[lone oriole]

This is my account right now I can't log in to it😫 😫 😫

[real pilot]

I've already applied, but what needs to be described or what? Why is there so bad support in the game itself? The bot takes off there and doesn't help with anything 😭

[lone oriole]

@real pilot Here I had one, but I managed to contact support after they put their number with a code and then I couldn't log in to my account, but a week later I received an email that they deleted their numbers and then I wanted to log in to my account, this notification appears

[brazen cradle]

Customer support on Login screen.

[errant field]

For pmco u need this gac app I download it and it bring me to this screen but every time I select United States it don't do anything and it just stays here nothing I can do n I don't wanna miss out on pmco bc yalls janky app don't work for me

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[lone oriole]

@brazen cradle You mean in the game 🤔

[native patio]

.

[lone oriole]

@brazen cradle

@CHVL_Franiloo Here I had one, but I managed to contact support after they put their number with a code and then I couldn't log in to my account, but a week later I received an email that they deleted their numbers and then I wanted to log in to my account, this notification appears

[brazen cradle]

You see a help icon on the top right corner of the screen. You can click on it and seek help with the account.

[real pilot]

Got it, it's very sad

[brazen cradle]

Hello, State your power problem.

[brazen cradle]

I understand. But at this point , the in game support are best equipped to deal with this issue.

[lone oriole]

@brazen cradle I have applied there many times, but they somehow do not answer this question

[native patio]

@brazen cradle
I want to see which devices can run the game with 90 frames

[lone oriole]

@brazen cradle And programmers can help me with this

[native patio]

Is there an official who speaks Arabic?

[storm flume]

Please refer to this channel's pinned messages for further information, @native patio:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

I need help with a refund, $250 was stolen from me from some unknown account and I need my money back

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I've been trying contact customer service but it's damn near impossible to get actual help

Is there a phone number I can call

[brazen cradle]

I am not sure there is. Usually choosing the right prompts is going to help the situation.

[dusty crow]

call your bank

[modest aspen]

13 pm

[untold bobcat]

Hello

My account was hacked and I explained it to the customer service inside the game, but they did not help me. I do not have payment invoices.. I usually buy uc through the midasbuy website and I did not register on the site to see the purchase history inside the site.. Or go to the uc point of sale in our country.. I explained what It happened to me and the support did not provide help only for the payment bills.. All that happened to me. You can login to my account and see what happened inside. You can discover that a device other than my device entered my account and you can see that the email password has been changed inside the game and the hacker number has been set to prevent me from all This and you want to prove that my account has been hacked. I am the owner of the account. I am trying to ask for help from you, but you did not help me.. Where do I go and ask for help??.. The intruder hacked Twitter and the Gmail email and put his number so that I can only enter my account with a verification message, which is on the hacker’s number

[brazen cradle]

The purchase receipt would be sent to your mail.

[ornate bough]

Hello

My name is halim khaled from egypt ,, my twitter accoun hacked and stolen ,
i was linked my pubg account with him and facebook , the hacker take my
twitter account and my pubg account and try to unlink facbook mine to take
pubg account from me

Please please please i need to remove twitter acvount and unlink it from my
pubg account because the hacker played with hacker programs trying to bann
my account !!

I need preserve my pubg account before be banned

Thank you

My name halim khaled
My id is 5236364223

[storm flume]

Please contact the customer service for further assistance, @ornate bough. Refer to subpoint 5.4 in #faq for further information.

[ornate bough]

Bot

Didnt help me

I need human to contact

Any one here deliver me to human talk with me from acc related issues

[untold bobcat]

I understand what you are saying .. I saw YouTube how to take purchase invoices from the midasbuy website, but the condition for obtaining purchase invoices is to register on the site, but I do not have an account. I used to buy from the site without creating an account on it

[meager lodge]

No begging is not allowed you can literally buy 60 Uc for 1$

[toxic skiff]

Can some one help me my acoount is hacked some one ban the account for one day lungh every day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic skiff.

[feral forge]

We are unable to assist you with account related issues here on Discord, @ornate bough. Please contact the in-game customer service for further assistance in this regard.

[marsh sand]

I cant find pubg mobile in app store, can one help me

[vagrant onyx]

Switch region or acc or make new apple id acc with different region

[marsh sand]

no, i think the game was deleted from the app store

[marsh sand]

@junior birch

[vagrant onyx]

https://apps.apple.com/us/app/pubg-mobile/id1330123889

[round spear]

Dies anyone knows when will the new update comes out?

[vagrant onyx]

Next month , but not sure about the date cause they don’t announce it

But they do update each time after near 1 week when the second rp about to end

[minor light]

@lime juniper ?

reply??

[round spear]

Oh alright

[violet rivet]

Pubg removed from app store?

[vagrant tulip]

It's there, it just disappeared from the search.

[violet rivet]

Oh

Not anymore at the top?

[vagrant tulip]

Just search Tencent mobile international you will find the game.

[violet rivet]

Pro mocha

[stark igloo]

How can I contact support with out using the useless In-game customer service?

I have tried many emails and they do auto-reply to use in-game CS

[vagrant tulip]

If it's an inquiry you may use the email. If it's something you need technical support with there is no place but the cs ingame.

[stark igloo]

But ingame cs is not helping at all. I don’t why Pubg making it so hard to support players.

[violet rivet]

Because there is 500m+ downloads?

[vagrant tulip]

What is the issue exactly ?

[violet rivet]

I meant this...@vagrant tulip

[vagrant tulip]

Oh, ok.

[late edge]

90fps

[hardy oriole]

Hlo sir i ami pubg mobile player. In game my country region in india. Sir thise region not come more event. 1 week 1 event and get 1 crystal

Please give this region more event in crystal

[tardy pivot]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tardy pivot. Remember to read through #faq before asking questions in the support channels.

[tardy pivot]

I bought the rp card thing for this season a couple days ago but I haven’t got it

[cursive pulsar]

how to delete this thing when nobody has joined it yet?

[compact oar]

If you have suggestions, you can provide it in #old.

[unique nimbus]

I bought the rp card thing from the event for this season a couple days ago but I haven’t got it

[brave vapor]

One message removed from a suspended account.

[compact oar]

You can leave the RP team.

[tardy pivot]

Same

[brave vapor]

One message removed from a suspended account.

[tardy pivot]

Hopefully they give it to us soon

[cursive pulsar]

pls tell me how can i leave it

[ionic plover]

I bought the rp card thing from the event for this season a couple days ago but I haven’t got it

[brave vapor]

One message removed from a suspended account.

[inland zenith]

I was joined to RP-team

Pay 300uc

[brave vapor]

One message removed from a suspended account.

[inland zenith]

In our team was 2/3 players

Now the new season are started

...where is the rp-card?

[tardy pivot]

It looks like they haven’t sent it out to anybody

[stoic minnow]

Having the same issue

[frozen crescent]

Hello, i buy royale pass from rp group but i don't have rp ?

i need a support

[brave vapor]

One message removed from a suspended account.

[brave vapor]

One message removed from a suspended account.

[frozen crescent]

i buy 260 uc

[brave vapor]

One message removed from a suspended account.

[frozen crescent]

I don't remember anything like that.

[brave vapor]

One message removed from a suspended account.

[frozen crescent]

ok

[frozen crescent]

hopefully send anybody

[compact hare]

Does the Poco F3 Suva support the 90fps?

[frozen crescent]

i using poco x3 pro

i got 80 fps

[compact hare]

Ohhh

[thorn nymph]

help me I had 1700yusi I was spinning a roulette where the moon knocked out 2074 coins exchanged for 280 moons went to the inventory and they are not there then re-entered and only 100 came what to do ???

[compact hare]

I using poco f3

Does the Poco F3 Suva support the 90fps

?

[frozen crescent]

idk

[inland zenith]

I too

Same.

[frigid ocean]

Please give me the Royal Pass or the UCs back! It's a theft ...

[inland zenith]

Just wait

1 day.

[thorn nymph]

help me I had 1700yusi I was spinning a roulette where the moon knocked out 2074 coins exchanged for 280 moons went to the inventory and they are not there then re-entered and only 100 came what to do ???

[brave vapor]

One message removed from a suspended account.

[frigid ocean]

hmm, how do you know?

[inland zenith]

Not the first time.

[brave vapor]

One message removed from a suspended account.

[frigid ocean]

Ok..i wait...

[inland zenith]

But I was scared too)

[frigid ocean]

I'm scared even now

:))))

[storm flume]

Please contact the customer service for further assistance, @thorn nymph. Refer to subpoint 5.4 in #faq for further information.

[frozen crescent]

i neeed to wait yesterday 3.00 am ?

[inland zenith]

Yes

[frozen crescent]

ok

thanks

[sick pilot]

Hi, I bought the rp in advance and they didn't give it to me, does anyone know what's going on?

[inland zenith]

In this time the card will be sent to you

[storm flume]

Please avoid going off-topic, @frozen crescent @inland zenith @frigid ocean @brave vapor. You may have unrelated conversations in #chat.

[dusk glen]

Hello

I have question please

[compact oar]

As I remembered, click on your profile and then click on leave team.

[wispy jasper]

HI i have bought the royal pass with 290uc from the event , why haven't i got the card for the royal pass ?
ID : 5998969364

[brave vapor]

One message removed from a suspended account.

[wispy jasper]

ikr

i m scared

[cursive pulsar]

no option

[frigid ocean]

I can't wait a day ...

[inland zenith]

.

[dusk glen]

In 2018 i choose europe as my region in the day that i started playing PUBG mobile
And now I'm living in Algeria i want to change the region but i can't
Choosing europe as my region is a mistake from me
So please if you can help me guys cause i can't see some events 😭🙏

[wispy jasper]

same man

[frigid ocean]

I want it new

Because I don't pay to wait

[compact oar]

Try to join to your friends RP team.

[violet rivet]

@cursive pulsar if you are the only 1 in it,scroll down and you will find it

Leave team

[wispy jasper]

is it a error or something the rp

[cursive pulsar]

therr is no option to join anpther rp team in that RP team menu

[compact oar]

Accounts in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR). Please contact customer service in-game.

[cursive pulsar]

• a friend sent me invite bhut i cant see it

[compact oar]

@cursive pulsar

[tame creek]

Didn't last RP gave 250 points for this one? If yes, where are they? (I have looked at my inventory)

[dusk glen]

There's any hope to change it ?
It's 2018 mistake 😥
I didn't know anything about the game😭🙏

[storm flume]

Please contact the customer service for further assistance, @dusk glen. Refer to subpoint 5.4 in #faq for further information.

[wispy jasper]

HI i have bought the royal pass with 290uc from the event , why haven't i got the card for the royal pass ?
ID : 5998969364
IS IT A ERROR OR DID WE GET SCAM ?!

[violet rivet]

It will reach after 12 hours

[wispy jasper]

u sure ?

[violet rivet]

As the pubgm inside support they told that

[chrome swallow]

I purchased rp from this and i dont see any rp

[worn rivet]

Same

[wispy jasper]

same mann

[dusk glen]

Any hope to change it? .. cause i already talked to customer service but they kept asking me the same question 🙂😂

[chrome swallow]

What the hell

[worn rivet]

We got scammed

[violet rivet]

Cmon i just told the answer....
Wait 12 hours and you i will get it

[worn rivet]

Alr

[chrome swallow]

Why should we wait so long fir what we bought

Craaazzzy

[frigid ocean]

PUBG needs to fix this instantly

[wispy jasper]

agree

[violet rivet]

Half a day?

[chrome swallow]

It’s preordered it supposed to get it as soon as it open

[ionic plover]

Yes

[chrome swallow]

Thats the point

[frigid ocean]

We pay to wait:)))))

[ionic plover]

😂 😂 😂

[inland zenith]

Man

[compact oar]

Please feel free to provide your feedback regarding this through #old, @frigid ocean @chrome swallow @wispy jasper

[inland zenith]

Just a one day

Just wait

You can upgrade a free royal pass at this time

And when the card comes just pick up the rewards.

[chrome swallow]

Blah blah

[frigid ocean]

Okay, I'm trying to calm down and be patient.

[worn rivet]

My account got boomed this is the last pic of it

[chrome swallow]

Thats dum

[worn rivet]

@compact oar

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours, @chrome swallow, @wispy jasper and @worn rivet. You may refer to the event rules.

[worn rivet]

My group was full

I got a good tip how to catch haxkers

[wispy jasper]

thanks.

[worn rivet]

But your ban pan 2.0 cant see it

[frigid ocean]

Tanks 👍

[scarlet pendant]

في مشرفين عرب

[storm flume]

Please do not use languages other than English, @scarlet pendant. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fleet venture]

Hello someone please help me i purchased royal pass yesterday by group purchase event but i didn't got the royal pass upgrade card what should i do ?

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours, @fleet venture.

[scarlet pendant]

The same thing

[fleet venture]

@feral forge so i have to wait 24hrs

[feral forge]

Within 24 hours, it is written in the event rules.

[dusk glen]

In 2018 i choose europe as my region in the day that i started playing PUBG mobile
And now I'm living in Algeria i want to change the region but i can't
Choosing europe as my region is a mistake from me
So please if you can help me guys cause i can't see some events sobpray

[fleet venture]

i was alone in the group no one joined

[night cloak]

@feral forge

[dusk glen]

I already talked to customer service but i didn't get anything from them😥

[night cloak]

@compact oar

-_-

[feral forge]

There was no RP Point Card during RP M9.

[feral forge]

It will be delivered to your inventory within 24 hours.

[scarlet pendant]

@feral forge confirmed

[tame creek]

[fleet venture]

Ok Thank You So Much❤️

[night cloak]

@feral forge can i show you something in priv chat?

[feral forge]

Unfortunately, neither us nor the in-game customer service can assist you in this regard. If you have chosen one of the region in the EEA, your account is bound to the GDPR laws, and as long as the law exist, you are not permitted to transfer your account data out of Europe at will due to this government law. There is no other way.

[night cloak]

@feral forge private chat

[feral forge]

What does it concern?

[night cloak]

Your b@n pan doest work

Yey

[cursive sinew]

Even though I gave 290 uc, I couldn't get the rp card, is there an administrator who can help?

[granite leaf]

So earlier, I was still playing, then it lagged, so I have to reopen it, and this is what happened it says downloading resources

[night cloak]

Wait a day

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours, @cursive sinew.

[wispy jasper]

my grp was not full tho ..

[feral forge]

Is there anything else that we can assist you with, @night cloak?

[cursive sinew]

There are areas from people whose group is not fully formed.

[night cloak]

Your aimassit is bad

[median flame]

who help me ?

[night cloak]

Like you shot the enemy lays down

[median flame]

i banned 30 day for illegal

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @median flame.

[night cloak]

Your aimassit wont follow the enemy

30 days aint bad

I got 10 year on 2acc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[lilac inlet]

<@&481161015728406538> Pls I have a report of a bug

[feral forge]

Have you tried with a different internet connection?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lilac inlet. You can also submit a report in #old in compliance with the channel's pinned instructions.

[granite leaf]

My connection is working just fine

[feral forge]

The RP Upgrade Card will be delivered to your inventory within 24 hours, if your group is yet to full by the end of the event, @wispy jasper and @cursive sinew.

[cursive sinew]

Okey thanks sir. I wait 24 hours

[rancid valve]

Ok thx

[feral forge]

Is your game stuck on this screen?

[granite leaf]

Yeah, no progress at all

[runic smelt]

Me too, i don't have the card

[feral forge]

Where did you download the game?

You may refer to the event rules, @runic smelt. If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[muted fossil]

i haven’t rp card too

[runic smelt]

we were two in the group

[muted fossil]

We must wait now?

[feral forge]

Yes.

[granite leaf]

Official site. and I've been playing this game for months, idk why this happened now. Also, i referred to this issue last month, because of the same issue

[cursive sinew]

Will our cards arrive at the end of 24 hours, sir?

[granite leaf]

It's stuck on this screen, it's been 20 minutes

[crimson heart]

Hi i bought rp card , but i didint see in my inventory now

[feral forge]

Upon successfully forming a group with 2 other players, the Royale Pass Upgrade Card and Perks Pack will be delivered within 2 hours via in-game mail. And if your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[muted fossil]

You may refer to the event rules, @runic smelt. If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[feral forge]

Within 24 hours. Anytime.

[crimson heart]

Ok nadia thank u

İ will check

[runic smelt]

Thx then

[feral forge]

Could you please try to redownload the game?

[granite leaf]

If I redownload it, will I have to download all the resources file again? The maps, graphic packs etc ??

[feral forge]

Unfortunately, yes. But this is the only solution that i can think of now.

[crimson heart]

Nick: Uxmishi
ID: 5103955976 for rp card

[tawdry dust]

I brought this before rp end but still haven't got it and want me to buy it again

[feral forge]

You will need to be patience and wait. The RP Upgrade Card will automatically be delivered to your inventory within 24 hours.

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[tender imp]

i purchased rp group (290 uc) but i dont get rp now. my uc was gone

[feral forge]

You may refer to my above message.

[tawdry dust]

Hahahaha everyone having the same issue

[tender imp]

now i purchased rp for another 360 uc. i want my uc

[feral forge]

Unfortunately, spent UC cannot be refunded. The RP Upgrade Card that you will receive later will be converted to RP points.

[runic smelt]

Can you help me with a problem?

[runic smelt]

Another problem xd

[runic smelt]

a friend of mine can't log in to his facebook because he left the country and facebook asks him to log in but he lost his number and doesn't have access to the mail linked to his facebook so he can't log in to his PUBG Mobile account . how he can recover his PUBG Mobile account?

[granite leaf]

Uhmm

[feral forge]

Unfortunately, yes. But this is the only solution that i can think of now.

[tender imp]

but this problem happened by your side, lots of people dont use discord. and you didnt give any notice or anything in pubg.

[feral forge]

Your friend should contact the Facebook customer support for further assistance to recover his account.

[plush hawk]

i bought the group perk rp m10 upgrade card and didnt claim it

[granite leaf]

Can i ask? Why this happened in the first place? My Pubg is working fine, I never use any GFX tool or other 3rd party apps.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @granite leaf.

[feral forge]

It is written in the event rules. We suggest you to read the event rules before participating in the event next time.

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[night cloak]

so tell me why is the worth 290 uc badge is gone after the rp opened

[plush hawk]

thx

[night cloak]

dont tell me to contact in the game i want answers

i received the rp badge and when the rp is open it is gone wtf

[feral forge]

However, I don't know the exact reason. There can be many reasons that can cause this issue, eg. not enough storage, the internet connection cannot connect to the game's network etc.. You may try to read our #faq and see if there's any other solutions that can help.

[peak merlin]

One of my friends account got hacked through that YouTube live stream tournament link how can she get her account back?

[muted stream]

Hello

I need help about RP Team

[night cloak]

if the pubgm devs created discord the they shall speak to help ppl

[feral forge]

Are you referring to the RP Upgrade Card, @night cloak?

[final pewter]

@feral forge
Why is vehicle skin not added to the Royal Pass?

[night cloak]

yeah why it gone

[rich shore]

I have a problem: I bought an Elite pass M10 a few days before it started in the Rp team section, but now I don't have a uc Elite pass

[feral forge]

Hello, please elaborate your issue.

[feral forge]

Feel free to provide your feedback to the game in #old.

[night cloak]

see nadia you keep telling us to give feedback in the game

[oblique bronze]

Restart your game

[night cloak]

what a useless tips

[muted stream]

It is about the purchase of the RP per team, I have not received the ticket yet

[oblique bronze]

It’s happene for many reasons

[feral forge]

You have participated in the Group Purchase Perks event? And was your group full of 3 players?, @night cloak?

[night cloak]

restarting not fix the issue

[oblique bronze]

Take a deep breath

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[echo herald]

Good morning my friend, I have pre-booked the Royal Pass and the amount has already been deducted. Currently I am having a problem opening the Royal Pass. This is my player ID 5245517626

[muted stream]

The group was not complete, it was 2 people Will the ticket still arrive?

[feral forge]

Could you please elaborate with your issue?

[vocal zenith]

i also pre ordered the RP and didn’t get the card.

[feral forge]

Yes, within 24 hours. It is written in the even rules.

[night cloak]

i dont trust pubgm

[cerulean scroll]

You all may want to read event rule before asking questions.

[peak merlin]

One of my friends account got hacked through that YouTube live stream tournament link how can she get her account back?

[muted stream]

Oh thanks.

I hope so because I was scared that I spent the UC 🥺

[echo herald]

Good morning my friend, I have pre-booked the Royal Pass and the amount has already been deducted. Currently I am having a problem opening the Royal Pass. This is my player ID 5245517626

[night cloak]

i will never trust pubgm

i want a refund for my 290 uc

[peak merlin]

🥱

[night cloak]

who cares

[muted stream]

You have same problem that me ?

[vocal zenith]

mines was yet to reach full players. ig ill wait the 24 hours then.

[muted stream]

Of card

[peak merlin]

Imagine dropping so much attitude for some9ne who's trying to help you 🙄

[cerulean scroll]

@shadow wolf

[storm flume]

Please contact the customer service for further assistance, @peak merlin. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[oblique bronze]

Wait 24 hours

[opal shuttle]

Is PUBG permanently removed from apple store?

[feral forge]

You can find the link in #faq 1.1.

[opal shuttle]

Is it confirmed to be a bug?

[runic smelt]

Didn't work

[ocean fractal]

What i need to do if i donated 300uc but...
Money has gone but i didn,t get uc

[feral forge]

Are you referring to the Group Purchase Perks event?

[oblique bronze]

If your group is yet to reach full members when the event ends, the group creation will automatically end and the corresponding RP Upgrade Card will be delivered to your inventory within 24 hours.

[ocean fractal]

Oh okey

[feral forge]

Unfortunately, this is not something that we can assist you here. Only the Facebook customer support can help your friend to recover his lost Facebook account.

[ocean fractal]

Not acutally,i simply donated 300uc
And i still had no uc but money already gone

[oblique bronze]

Did you purchase in game?

[ocean fractal]

Yes

[oblique bronze]

Did you restart

[ocean fractal]

Yes tryed,but still don,t get any uc

[feral forge]

Where did you purchase the UC from?

[ocean fractal]

In game

[thin hound]

I’m pretty sure he is talking about the group purchase

[ocean fractal]

Nah

[feral forge]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items. We request you to wait for 12-24 hours to ensure that the UC is successfully issued to your account, otherwise please contact the in-game customer service again.

[thin hound]

How can you donate in pubg

[zinc ice]

Can u please let me know that i participated in group purchase perk event and unfortunately didn't met the requirements and didn't get the rp coupon, please consider helping me. Thankyou

[thin hound]

@feral forge I have to ask something about my account

[thin hound]

It will be in your inventory within 24 hours

[zinc ice]

Ok thankyou so much god bless you.:)

[feral forge]

If your group is yet to reach full members when the event ends, the group creation will automatically end and you will still get the RP Upgrade Card, which will be delivered to your inventory within 24 hours.

[feral forge]

What does it concern?

[zinc ice]

And if it isn't full?

[thin hound]

How do I get my account back when a hacker hacked my account and transferred to BGMI that happened last year around July- August

[ocean fractal]

Soo i just need to wait a few hours? and if UC still wasn,t in my acc what i need to do?

[opal shuttle]

the pubg app won't show up on apple store, why is this? And how will we be able to update

[thin hound]

I tried customer support on both versions but they can’t do anything I emailed pubg and yet no response

[feral forge]

You may contact the in-game customer service for further assistance in this regar.

[feral forge]

You will still get the RP Upgrade Card, which will be delivered to your inventory within 24 hours.

[ocean fractal]

Okey,thanks for supporting

[zinc ice]

Thankyou for helping me out:)

[thin hound]

can you help me @feral forge

[feral forge]

Unfortunately, you cannot transfer it back to the global English version of PUBG MOBILE.

[thin hound]

Oh😔

rip all my money I guess

[opal shuttle]

.

[uncut tapir]

I have had an android account

And now I am on iOS

How do I switch accounts

I don’t wanna loose my og stuff

[celest shadow]

https://itunes.apple.com/in/app/pubg-mobile/id1330123889

[opal shuttle]

@celest shadow so is this just a bug that will be fixed?

[celest shadow]

You can link a social media account, an e-mail account, or a phone number.

[hardy root]

I didn’t receive the rp group card thing

And I bought it

[uncut tapir]

What if I can’t access the android Account to link emails to log on to the account

[celest shadow]

Are you the only one who is not able to see or search PUBG MOBILE on the AppStore or do you know anyone else who has the same issue?

[opal shuttle]

Yes

[summer tartan]

Why can't I get my 250 coins back??

[opal shuttle]

Multiple friends don't see it on appstore

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.