questions

[covert remnant]

GAC aracı yalnızca niteleyiciler başladığında çalışır.

[mellow perch]

@umbral gazelle they can't help because this is not a BGMI server. However if you want to retrieve your global account you can ask for help here.

[storm flume]

Please do not use languages other than English, @haughty loom. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[haughty loom]

Hello, the password you sent for gac tool is not valid, it gives an error in the input.



[junior birch]

Feel free to send your PUBG MOBILE esports inquiries in: https://discord.gg/esportspubgm.

[haughty loom]

What is this

[ocean jacinth]

DOes any1 know how to add Screen shot on gameloop emulator ticket reply ?

Any mods ?

[brazen cradle]

Hello. I am not sure of how Gameloop emulator tickets work. But, you can go ahead and check with the Gameloops discord (if they have one) or customer support with Gameloop.

[winged cliff]

Hi, I was deceived into an account (mine), I sent mail to a person, he came in and linked his phone number to go in, I need confirmation from his phone number, PLEASE HELP

Sorry for the English , I use a translator

[brazen cradle]

Hello. No problem. Kindly Contact in game support for this issue.

[winged cliff]

She says (in the very pubg) that I need to log in to the pub , and I can 't log in to my account

[winged cliff]

If it's not hard, you can give a link to their Facebook or Twitter or VK or something else

[brazen cradle]

I am not equipped to do that. In game support is best equipped to deal with this issue. Kindly contact them and follow through with the right prompts and answers for best results.

[winged cliff]

Thank you so much for your help , if you were in life , you would drink a glass of vodka

[winged cliff]

Can you give Facebook a real pubg mobile , otherwise I only find fakes

[brazen cradle]

Do you want PUBG MOBILES Facebook ?

[winged cliff]

yes

[brazen cradle]

Check #735483472432594994 under community for all the social media links

[tawdry wharf]

so why can't I see my team's statue on the PUBG mobile esports website anymore?

[worthy pivot]

Admin?

[tawdry wharf]

it's telling me "registration is finished please wait for the email notification"

[brazen cradle]

I don’t know. But, if it’s related to Esports you can have a word here https://discord.gg/esportspubgm.

[brazen cradle]

No. But, I’ll try to help you. What can I do for you ?

[tawdry wharf]

ok ty

[brazen cradle]

You are welcome.

[worthy pivot]

I have a problem with my account, I can post a picture, I can't login

[brazen cradle]

I understand, can you share a screenshot.

[worthy pivot]

Language turkish

[winged cliff]

Is it possible to unlink a phone number without entering the game?

[brazen cradle]

Kindly refer to #735483472432594994 - 3.1 for regional communities.

[brazen cradle]

Unfortunately. That’s not possible.

[worthy pivot]

👍🏾👋🏾

[low meadow]

Hi

Greeting

I am unable to see my new premium crates

Please fix issue ASAP 😭

New premium crates are not showing

[cyan citrus]

It is only available for certain regions, @low meadow.

[low meadow]

Mean?

Why new premium crates are not showing?

[cyan citrus]

I mean it is not available for everyone, @low meadow. It is only available for some regions.

[radiant hawk]

Hello, I have such a problem, I can't change the region, what should I do?

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to the sub-point 5.4 in #faq.

[hoary hollow]

Hello! I'm trying to Link my Mobile Number to my PUBG account but I'm not getting Zip Code message, I tried like 10 times already but still no code.

[cyan citrus]

There is a daily limit to receive the verification codes, @hoary hollow. Please check your messages again or try again tomorrow. If the issue is persistent, contact the customer service in-game for further assistance.

[hoary hollow]

I'm checking my messages but still nothing.

I'm trying to Enable 2FA

Someone logged in my account for 2 days and used up literally everything, UC, AG, Character Voucher and Popularity and much more.

[cyan citrus]

Please contact customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @hoary hollow.

[hoary hollow]

Alr, Thx 👍

[cyan citrus]

You're welcome!

[rare sun]

Hi everyone have any updates no damage glitch?

[brazen cradle]

Patches have already been rolled out to fix that issue. Have you faced it recently ?

[rare sun]

Out today?

[brazen cradle]

Not today. Recently a few days ago.

[rare sun]

Today I play still have with tdm

[brazen cradle]

You did, interesting. Do you happen to have a screen recording ?

[rare sun]

And moment slowly

[brazen cradle]

Ah, are you sure it’s not high ping or net work issues ?

[rare sun]

Tomorrow I will stream again if have I will do record for u.

[brazen cradle]

Mighty fine. Please do, would greatly appreciate it.

[rare sun]

My ping 20ms

[brazen cradle]

So it’s not the connection. I understand.

I guess it’s a google issue. Try contacting google customer care to retrieve your google account.

[manic dagger]

Hi, i have a problem with my pubg account

Could someone give me a hand?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @manic dagger. Remember to read through #faq before asking questions in the support channels.

[rare sun]

My last stream today how about headshots damage and health up auto how many seconds for his increased

[brazen cradle]

Hey Bud. What seems to be the problem ?

[real sedge]

That bug hasnt been fixed😆 we experience it daily

[brazen cradle]

Ok so, when you face the glitch. The enemy doesn’t die. He becomes invincible. In this, I see him die. So my guess would be , it’s not the same thing.

[junior birch]

You may submit a report about this through #old in compliance with the channel’s pinned instructions, @real sedge and @rare sun.

[rare sun]

Currently I stream per day 5-12 hour we have know glitch or not

[brazen cradle]

Don’t get me wrong. I am not questioning your credibility. Either way. Thank you for letting us know. Kindly leave a report like my friend Saif here has mentioned.

[manic dagger]

The problem i have someone loggin in my account added his email and phone number now i have the Facebook link and Twitter link but the thing is that when i loggin it shows a code from the guy that added his email and phone number

[rare sun]

I have reports to support as well

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[manic dagger]

It show’s me this

I didn’t but they didn’t replay anything

[rare sun]

I did done no worries but I found more that I have in game everyday

[rare sun]

This one https://youtu.be/36IbogbjzQ4

[manic dagger]

It’s there a way i can do something or nah?

[brazen cradle]

Make sure to select the right prompts and select the right answers.

[rare sun]

@brazen cradle this issue many seasons now no fix https://youtube.com/shorts/Uj966IDTTY0?feature=share

[storm flume]

Please contact the customer service for further assistance, @manic dagger. Refer to subpoint 5.4 in #faq for further information.

[brazen cradle]

It’ll be really helpful if you can leave your reports on #old

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rare sun. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rare sun]

I did but no solve

[bright steeple]

If i get wrongfully banned for 7 days in a classic why am I banned from competitive play when we are using GAC tool ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bright steeple.

[night cloak]

You said at the beginning of the devices that support 90 hertz that can run 90 frames, now Samsung has become supported

[covert remnant]

Nice music

Which device is it?

[plush finch]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @plush finch. Remember to read through #faq before asking questions in the support channels.

[plush finch]

please help me

[covert remnant]

Yeah?

[plush finch]

😭

you gys ban me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plush finch.

[night cloak]

F12

[covert remnant]

It can’t play 90fps PUBG MOBILE, unfortunately. Because of the processor.

[night cloak]

But the Exynos processor is so powerful that it can work twice as much as it is currently

[night cloak]

Do you have a device

[chilly spire]

Hello i have question
Why i cant kick more than one player in my crew ?
it says crew has been locked

[covert remnant]

It is powerful but not enough powerful for PUBG MOBILE as it is a very graphically demanding game. Only flagship processors can run 90fps.

[night cloak]

Samsung made the processor's capacity to medium, if you make it to high, it will be more than enough

[covert remnant]

Those will not help, unfortunately.

[covert remnant]

Maybe your crew is registered to an ongoing event/tournament.

[night cloak]

sorry

[chilly spire]

Thats right

[night cloak]

What value is required to open the highest frames with the highest graphics

[night cloak]

like UHD

[night cloak]

Is it 1100SDD

[chilly spire]

But befor that was same thing

[covert remnant]

It is a crew restriction so people do not become a crew hopper during important matches.

[chilly spire]

I got it
and does there is a way to leave the crew?

[night cloak]

You're not going to tell me how much I need to open the graphics I'm going to search for myself It looks like my budget is too low to support weak processors I'll see what I can do one last time

[covert remnant]

You need the latest iPhone Pro/iPad Pro/ some Android phones with 888 gen 1 processor.

[night cloak]

Do you think it is sufficient to unlock UHD

[chilly spire]

Like redmagic / rogphone

[covert remnant]

Once the event is ended, everyone can leave or you can kick everyone.

[covert remnant]

Yes.

[chilly spire]

Thanks for you information 💙

[night cloak]

Thanks

[chilly spire]

I will do it

[covert remnant]

No worries, happy gaming!

[placid tendon]

Finally

[cyan citrus]

Please do a Routine Repair of the game from login menu and attempt to remove your account again, @jolly fern.

[shell portal]

Does anyone use the red magic 7?

I’d like to know if the 90fps is available on smooth graphics

[pure river]

Good evening, dear administration of PUBGM. My pubgm account was hacked. Someone got access to my facebook account and relinked my account. Now, when I log in through my facebook account, I get to someone else's account. I don't remember the email that I linked to my account. My account was banned for a week and then re-linked (I did not use third-party software) Probably someone got access to my facebook account and got the account banned so that he could get rid of the facebook account. What evidence do you need to get my account back? I made purchases in your game and can attach proof. My pubgm ID:5153766899

[storm flume]

Please contact the customer service for further assistance, @pure river. Refer to subpoint 5.4 in #faq for further information.

[stoic cove]

Regarding teammate verification issue*

Hi
I registered for pmco 2022 North America with the team name LIQUID
CONQUEROR, but one of the teammate with id 5273696232 (LCxLeGEND) could not
got verified. Now the team only shows 5/6 players, but i can not add him.
Help us as soon as possible.
Also, i can access everything, but can not add the mentioned id in the
team.

[cyan citrus]

For or any questions related to PUBG MOBILE Club Open, you can use the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @stoic cove.

[mortal patrol]

When will be end this event?

Popularity Ranking Event.

Normally need finish at today 00:00 a.m

[celest shadow]

<t:1649980800> (<t:1649980800:R>).

[mortal patrol]

Thank you ^^ @celest shadow

[daring finch]

I take that 7 days as unfair and say that the reason is that I played with a hacker and I was in a random gym. Please solve the problem and this is a picture of the account hands =5454791189 name =父eslam父

I take that 7 days as unfair and say that the reason is that I played with a hacker and I was in a random gym. Please solve the problem and this is a picture of the account
hands =5454791189
name =父eslam父

[untold bobcat]

Heloo can I talk to support

[daring finch]

Help

[storm flume]

Please contact the customer service for further assistance, @daring finch. Refer to subpoint 5.4 in #faq for further information.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @daring finch.

[celest shadow]

How can we be of assistance?

[night cloak]

How I can quit from the Crew challenge team? I tried but there is an error like "team blocked" @celest shadow

[celest shadow]

Please provide us with a screenshot of your issue.

[celest shadow]

The screenshot should be in English. You can change your language in the settings.

[night cloak]

Okay

"crew has been locked"

[celest shadow]

Is your crew currently participating in the All-Talent Championship?

[night cloak]

No

[celest shadow]

Did any of you played one of the All-Talent Championship matches?

[night cloak]

2 week ago yes

We played the first week

[celest shadow]

Crew changes such as joining, leaving or removing a player can only be made after the All-Talent Championship has ended.

[untold bobcat]

My account hacked yesterday

[night cloak]

Okay thank you for your answers 👍

Gooddays

[untold bobcat]

The hacker put his number on my account and I can't open my account

[celest shadow]

Please contact the in-game customer service for further assistance. If your social media account has been compromised or stolen, please contact the support of your social media account.

[untold bobcat]

I try talk to them but they didn't help

[celest shadow]

You can contact the customer service from the login menu, select Help in the top-right corner of the login menu.

[celest shadow]

Please understand that only the in-game customer service can assist players with account-related issues. If you have sent a message, please wait patiently for a response as the customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[untold bobcat]

I did this I sent to customer service inside the game but they didn't help me

Thanks for helping me

[meager pumice]

Thanks

[fierce sorrel]

report cheater

report account

[tidal cove]

Same thing in my acc

I also can’t login

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @fierce sorrel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[untold bobcat]

This is because PUBG has updated the number feature and prevents anyone from entering except through the verification message.. This is easy for the hacker to prevent the account owner from entering his account

[hearty estuary]

Game(Com.tencent.ig)client is not installed GAC error

I am registered for pmco but client is not installed GAC error plzz solve this

[digital tartan]

Hello there...

Hope you guys are fine....
Need to ask about exitlag
Can I use it and is it safe?

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[sonic folio]

i have regist 2 account with same ID in game
@celest shadow

[celest shadow]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of PUBG MOBILE's terms of service and will result in an account suspension.

[sonic folio]

it is okay to confirm 5 account only? @celest shadow

[slow flare]

is this event real ?

[celest shadow]

What do you mean?

[sonic folio]

because i regist 2 same ID by mistake @celest shadow

team member 2 is the same ID for team number 1 @celest shadow

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[celest shadow]

Please refer to the in-game events center.

[slow flare]

Well, but there are leaks about this event. I just wanted to make sure if it would come down or not

[celest shadow]

We cannot confirm anything since the event has not been made available yet.

[slow flare]

ok

[digital tartan]

Exitlag is VPN which mostly many esports player use

[celest shadow]

Your account may be suspended as a result of using a VPN. Therefore, we do not recommend using it.

[dry jay]

Hello admin I need help please any one send me

[covert remnant]

Aloha! How can I help you?

[tidal cove]

Tiger can ya tell tencent to remove phone number link

Dang my acc was hacked no one help me 🥲

Tencent make for hacker easy to hack everyone account

[covert remnant]

@tidal cove You will need to contact customer service. They will ask a few questions. Answer those correctly, and then support will take care of everything, including removing the phone number.

[tidal cove]

I been contact customers services every single days

[covert remnant]

You don’t have to contact every day. Contacting once is enough. Just make sure to follow up with them.

[dusky violet]

Hello how i can know if my device support 90 fps?

[spring solar]

How can I fix this?

[dusky violet]

I think you need obb file

[spring solar]

There was an obb file and data

[dusky violet]

You need to reinstall it

[spring solar]

But it can't reach them

[spring solar]

I tried and still not working

[steep quartz]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @steep quartz. Remember to read through #faq before asking questions in the support channels.

[steep quartz]

I want to change my team name for pmco which i wrongly entered

[dusky violet]

Sorry i tried to help you

[spring solar]

No problem❤️

[dry jay]

@vagrant tulip unmute me in server pubg mena

[covert remnant]

@steep quartz Please join the PUBG MOBILE ESPORTS Discord server (https://discord.gg/esportspubgm) for assistance related to PMCO.

[covert remnant]

Head over to PUBG MOBILE in-game settings > graphics and select smooth graphics to see your available frame rate.

[dusky violet]

What about the update? My phone is S21 ultra

[night cloak]

The last assistant for pubg mobile

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[covert remnant]

Latest Samsung phones don’t run 90fps, unfortunately.

[dusky violet]

And it won't be in future?

[night cloak]

This is a telegram, not YouTube Bay

[covert remnant]

@dusky violet Very less likely. Due to the sheer number of Android phones coming every year, only some gets optimised.

[dusky violet]

Bad news😔

[covert remnant]

[median oxide]

Hacking fake page hacked me and linked my account with phone number and I can't login
But My account linked with my twitter and Google but need verification code with phone number the scam

[covert remnant]

@median oxide Please contact the customer service.

[median oxide]

Link please or email

[covert remnant]

@median oxide in-game customer service.

[storm flume]

Please contact the customer service for further assistance, @median oxide. Refer to subpoint 5.4 in #faq for further information.

[candid trellis]

Hello, The Silvanus X-suit frame is not showing up in the avatar frame section even after obtaining it from the spin. Is this a bug/glitch?

[covert hedge]

Hallo

[vagrant onyx]

I got duplicate ornament but did not convert into coins and said 1 inventory when i clicked on it 😫

[tender crescent]

What does ‘Play with unofficial clients’ mean

[ionic raptor]

I got ban for no reason. Till now i have faced 3 bans. 1st ban for 30 minutes 2nd ban for 2hr and 3rd ban for 1day. After getting 3rd ban on 12 April 2022I haven't played single matche till now. Because if i play i will get ban for no reason. Please Help me with this issue. InGameName : SHAFTGAMING ID : 5108830897

[covert hedge]

I want a report on a person because the photo of an account is not sedable

[covert hedge]

#6814

[lost fox]

how do i fix this

i cant play metro royale

[kindred pulsar]

I need help

I need help trying to link my phone number

Although I do sometimes receive my activation code

Even when I am logged in with my email, it still says "login with your linked mobile no or email account before trying to link again"

My hacked ID is 5130507931

[tender crescent]

Why I’m banned by using hacks and others but I didn’t

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender crescent.

[kindred pulsar]

I want one as well

[night cloak]

Hello

[still wolf]

Can anyone here help me please?

My PUBG Mobile account has been hacked and I can't access it as shown in the picture. And this is my player ID 5462375902 乡JŽ乡BLACK Please reply me as soon as possible

Please I'm playing from season 6

😩

[tidal cove]

Hello Mr Tencent You Really Need To Remove Phone Number Link

Please Delete This Phone Number Link 😤

[storm flume]

Please contact the customer service for further assistance, @tidal cove. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @still wolf. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[green agate]

Please contact the in-game customer service for verification code errors.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shell otter. Remember to read through #faq before asking questions in the support channels.

[green agate]

Unfortunately, Metro Royale may not be available for some users. We appreciate your patience on the matter and feel free to suggest any changes for this in our #old channel.

[green agate]

Please report users in violation of PUBG MOBILE's Terms of Service through the in-game report system.

[golden bridge]

anyone here? i want to support

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @golden bridge. Remember to read through #faq before asking questions in the support channels.

[golden bridge]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @golden bridge. Remember to read through #faq before asking questions in the support channels.

[golden bridge]

I added a third link to my email id but now when I want to login with that email id it takes me to another new account and i contacted eng game about this problem but due to bot reply i could not talk to them properly so i told them How can I say that my problem is that if you could explain it to me step by step with pictures, it would be of great benefit to me because I can't actually go to the my main account again.

[tender vine]

i got bandeed in pubg for no reason can you help me please ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tender vine.

[green agate]

Unfortunately, only customer service can help you since this concerns your account's information.

[lost fox]

i was playing yesterday tho and it was working

and now it isnt

[static sleet]

Feel free to contact the customer service in-game should you inquire further assistance about this, @lost fox. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[lost fox]

Ok thanks

[night cloak]

Did u link your email

[restive onyx]

Hello my account got linked with someone’s phone number and am no longer can access the account but I still linked my Facebook

[edgy stag]

Hi, this server cannot assist in any way with account-related issues, @restive onyx Contact the in-game customer service instead.

[restive onyx]

I tried so many times but it won’t work @edgy stag

Please help me I spend a lot of money on the account

[crisp venture]

Hello brother i hope you are doing good.This message is shown because the hacker has link his phone number in 3rd link and enabled Secondary Verification by which when you will login it will ask for a code to confrim that this is your account.The code has been sent to phone number which has been linked.If this was not made from you .You can simply contact Pubg customer support In-game for fast recovery.Even i went through same issue and i was able to login to my account successfully

@restive onyx Their is a process to talk to a real support team

[restive onyx]

How

I tried

Bro I speak English video on YouTube all Indians

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @restive onyx. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[restive onyx]

I did

Can you see a good video

[cyan citrus]

All the account-related issues should be redirected to the customer service, @crisp venture. Please avoid misleading other users.

[crisp venture]

@cyan citrus I just said him to dm me so that i can help him

[cyan citrus]

You do not need to do that because he needs to contact the customer service.

[crisp venture]

As i also faced this issue so i want to help all the players who are facing this type of issue.Many players dont know the way to talk to customer service.

@cyan citrus But look at his message he is stuck with Bot replies.Dont force him to loose his account.

[cyan citrus]

There are instructions provided in #faq 5.4 on how to contact the customer service, @crisp venture. Now if you do not require assistance regarding the game, please move to #chat.

[crisp venture]

As a player i have rights to help other players right who have been facing issue with compromised account.✌️

@cyan citrus Ah ha .Okay no issue.I am here just here to help people who are facing hacked issue and Bot replies stuck issue.If you dont want me to help them its okay i wont.I was helping because i went through this issue

@restive onyx I am really sorry bro the moderator is not letting me to help you sorry

[sinful yacht]

Hello, why didn't you download his suit x

@cyan citrus

[brazen cradle]

Hello. Could you please elaborate on this issue.

[sinful yacht]

When do you get a suit x

[shut obsidian]

hello, who should I contact about blocking my account?

[covert remnant]

@shut obsidian Your account was blocked?

@sinful yacht Keep an eye on #news for exclusive outfit releases.

[shut obsidian]

Yes , because of the subway game with a cheater , although I didn 't even know he was a cheater

[shut obsidian]

Yes

2 years of playing for the first time like this, for 7 days , I'm shocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut obsidian.

[terse peak]

Hello who should I contact about GAC? I cant log in

[covert remnant]

@terse peak You can login only during the PMCO matches.

[manic stag]

سلام عليكم

[covert remnant]

Aloha! How can I help you?

[manic stag]

I want to contact technical support in Arabic

[covert remnant]

For technical support, you will need to contact the customer service in-game. This channel is for general inquiries.

[terse peak]

All my teammates have logged in in GAC except for me

[manic stag]

Ok, I want to cancel the link without waiting 7 days, can I?

[covert remnant]

@terse peak They told me it is available only during the qualifications. Maybe you wanna check with the esports folks here: https://discord.gg/esportspubgm.

@manic stag You can cancel the unlink request, yes.

[manic stag]

How ??

[full zenith]

I think he means he want to unlink without waiting 7 days

[manic stag]

Yas

[covert remnant]

Wasn’t it 21 days waiting?

[manic stag]

No

[full zenith]

I think there is no way you can unlink without waiting for 7 days

[covert remnant]

Right. You cannot bypass the cooldown.

[full zenith]

In case your 1st or 2nd link is hacked and hacker is logging in again and again you should turn. On two step verification on your mobile number.

[manic stag]

I can't link my phone number

[full zenith]

Why?

[manic stag]

Because he wants me to log in through the internal link

[full zenith]

You mean email?

[manic stag]

Yas

[full zenith]

And you also don't have access to your email?

[manic stag]

Yas

Because it was hacked

[storm flume]

Please contact the customer service for further assistance, @manic stag. Refer to subpoint 5.4 in #faq for further information.

[manic stag]

Technical support is not answering

[umbral swan]

Not all duplicates items from the prize pool are converted to Silvanus coins when drawing for Silvanus X-Suit

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

Please submit a report in #old on which of the items are not being converted and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[night cloak]

My account was hacked and I no longer have access

Only proof I have still my Game Center is linked to my player ID. I am worried the hacker might unlink my Game Center account

[cyan citrus]

Please contact customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @night cloak.

[night cloak]

The hacker took control of my fb using that he logged in my PUBG account. But still my Game Center linked but I couldn’t log in using that because he added his mobile number

I don’t know what to do

The only proof pubg can verify my player ID and linked Game Center account. If they are able to check log in location it . Because I used iPad Pro to play pubg

[cyan citrus]

To star with, you may contact the customer service of your social media account: https://www.facebook.com/help. If you will not be able to retrieve access to your social media account, then please contact the customer service in-game for further assistance and to remove the unauthorized access from your account, @night cloak.

[night cloak]

I couldn’t log in how can I contact customer service in game

[cyan citrus]

You can also contact the customer service through the login menu by tapping on the Help option, @night cloak.

[night cloak]

I tried fb but the hacker used email to verify identity

I was happy until I linked my fb I recently linked my fb ( 3 days ago) then this happened

The hacked added mobile number so it’s asking me otp when I tried using my apple Game Center account

I am using same device ( iPad Pro) used earlier to play pubg why it is still asking otp. That hacker knows each and everything

[cyan citrus]

As we only provide community support through this platform, we will unfortunately not be able to help you with this in any way, @night cloak. Please continue with the customer service.

[night cloak]

I don’t know how much time pubg customer service take to contact me. Because he might unlink my apple Game Center account (my only hope) in 7 days.

What if they contacted me after hacker removed my only accessible linked account

If it’s normal account I create new one and play but I have skins and spend lot of money on this game that’s why I am trying very hard

[cyan citrus]

Again, not something we can help with, @night cloak. A delayed response from the customer service can be expected due to enormous number of requests every day. Please wait patiently until they get back you. Also, please be advised that your account security is your own responsibility.

[restive oar]

why does the scaling of pubg mobile is so small when it comes to Android Tablets like S7+ Galaxy Tab

it only loads the game as 720p unlike ipad pro it loads up to 2k resolution

[knotty cedar]

What's wrong with this new x suit?

@cyan citrus I tried to spin the x suit crate.. I lost silver, lost 2 chances but it didn't spin and I got nothing.. My 2 turns got wasted.. Can you explain it?

[cyan citrus]

You should have the obtained items in your inventory but if you believe that your silvers fragments were misspent, you may contact the customer service in-game for further assistance with this, @knotty cedar.

[cyan citrus]

You may submit a report regarding this through #old in compliance with the channel's pinned instructions.

[knotty cedar]

@cyan citrus nothing in inventory and no coins

I'm 100% sure

[cyan citrus]

Feel free to contact the customer service in-game for further assistance with this, @knotty cedar.

[knotty cedar]

Your feedback system is sh*t

@cyan citrus i did.. no response

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @knotty cedar. Please wait patiently until they get back to you.

[tacit laurel]

Can i get the discord server link of pubg korea

??

[woven zealot]

My ID is 5859815139

I want you to lessen my age restriction time

[cyan citrus]

There is no reginal community for Korea at the moment.

[cyan citrus]

Can you please elaborate?

[tacit laurel]

Ook then can you help me?

[woven zealot]

My cousin did intentionally

[cyan citrus]

Do you want help with PUBG MOBILE KR or global version?

[tacit laurel]

KR

[cyan citrus]

There is cool-down before you can change your game management settings again. Unfortunately, this is not something we can help with and you will need to wait patiently.

[woven zealot]

Please reply @cyan citrus

[cyan citrus]

We provide community support only for global version of PUBG MOBILE. You may contact their customer support through inside the game.

[cyan citrus]

I have answered you here, @woven zealot.

[tacit laurel]

Only bot suggestions
Nothing helpful

[woven zealot]

I talked with customer support and they didn't give me any reply.

Please reply @lime juniper

[coarse raft]

Hello, peace be upon you. I want technical support to help my account. Solve some problem, such as not showing the button to change country

@lime juniper

[autumn condor]

Are you guys doing something for cheaters we are keep getting cheaters on every game and ever after reporting them to Pubg. Pubg not banning them..

[green agate]

Yes, cheaters receive an appropriate punishment inside of the game.

[green agate]

If you are in the European Economic Area or the UK/US, you will not be able to change this.
If none of these apply, and you aren't able to change it, please contact the in-game customer service.

[green agate]

It can take a long time for customer service to reply due to the amount of cases they receive every day. Please sit tight until they can get to you.

[coarse raft]

@green agate No, I live in the Middle East, specifically in Iraq, and the change country button does not appear

[green agate]

Please contact customer service inside of the game then.

[coarse raft]

@green agate Aha OK thanks for the help

[brazen cradle]

Sing your version of the song. It’s a great opportunity to bring out your style and voice

The version of the submitted song that has been voted by the people. ✨

[still wolf]

@storm flume I contacted customer service inside the game and it didn't get anything

[brazen cradle]

Hello. The best help for the issue that you are facing can only be provided by in game customer support. Hey are better equipped to handle account related issues. Make sure you select the correct prompts and answers.

[umbral fog]

Hello, I bought UC on kiwi, but I specified the wrong email and I did not receive an email. The letter should have come to the post office [e-mail]

[raw lily]

In support it asks me to mention social media/email linked by hacker. How do I find this information?

[storm flume]

Please contact the customer service for further assistance, @umbral fog. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @torn berry. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Admins .... why dont you make suggestion to higher management to make real call centar (paid one) so people dont call with stupid questions ..... and to reaolve things
..

Since you cant resolve account issues ....

That way u will make money, people will be hired , more jobs opennings ... happy clients gamers

[cyan citrus]

For any feedback about the game, please feel free to use the #old channel, @night cloak.

[night cloak]

so apparently when i use the second layout of settings it wont take it on it just uses the 1st, what to do?

@cyan citrus

[night cloak]

I know @cyan citrus i was just making suggestions towards you moderators admins or whatever ....

[uncut sedge]

my account got banned 2day for 10 years for literal no reason, I'm an emulator player, I use gameloop, now can I get it back?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @uncut sedge.

[cyan citrus]

Please try to do a Routine Repair of the game form login menu and try to change your settings again.

[crisp venture]

@uncut sedge If you havent used any cheats and Your account got banned you can Uninstall game loop and re-install it and make sure your Game loop version is running on the latest version.Once i got ban on my ipad just due to some glitch and when i reinstall the game my account was safe.

[night cloak]

so everytime i change my settings i have to routine repair?

tf

[cyan citrus]

A routine repair will usually fix the general issues with the game, @night cloak.

[night cloak]

well it changed my settings once, i tried change a bit and it didn't go ingame

[cyan citrus]

From where did you download the game, @night cloak? Also, please mention your device.

[night cloak]

google play store

chuwi hipad x

it only has the problem when i use code settings

[crimson loom]

Hi... I need help! I am an emulator player... today while being in the lobby (not in-game) I got logged out and said I violated rules... can anybody help me? It's false... I didn't do anything!

[full zenith]

Play PUBG PC

[night cloak]

^^^

[crimson loom]

Anybody official here?

[cyan citrus]

Please try to do a Routine Repair of the game from login menu again, clear game cache and restart your device one time. If the issue is persistent, you may need to restore default settings.

[cyan citrus]

Can you please share a screenshot?

[crimson loom]

SS of what?

[cyan citrus]

The issue you are facing, @crimson loom.

[still wolf]

@brazen cradle I did everything right and I can't get into my account.

[storm flume]

Please do not use languages other than English, @full zenith. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson loom.

[hybrid stump]

I am not able to change my in-game region back to Pakistan... my current region is Germany. Please help!

[cyan citrus]

What is the issue you are facing when trying to change your region, @hybrid stump?

[hybrid stump]

There is no option for me to change my in-game region in my pubg mobile account

[cyan citrus]

As we only provide community support through this platform, we unfortunately will not be able to help you with compromised accounts in any way. Please continue with the customer service.

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[thick hollow]

How many teams are going to qualify to the group stages from the pmco qualification round from PMCO Pakistan?

[cyan citrus]

For or any questions related to PUBG MOBILE Club Open, you can use the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @thick hollow.

[thick hollow]

it shows you don't have permission send message

[cyan citrus]

Please ensure that you complete the screening process, @thick hollow. Read the guidelines and tick the checkbox.

[thick hollow]

okay thanx

[cyan citrus]

You're welcome!

[prisma rapids]

For the PMCO GAC tool, the login id and pass says its invalid.

Is there anything i can do to resolve it?

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[prisma rapids]

Thank you

[brazen cradle]

And if that’s the only issue. The answer to it is , the tool will only work once the qualifiers begin.

[brazen cradle]

You are welcome.

[prisma rapids]

Oh i see, my mistake for being impatient, Thank you once again. Ill keep that in mind.

[brazen cradle]

That’s ok. Make sure to follow the PUBG MOBILE E-sports server for latest updates and solutions to your E Sports related issues. Welcome again.

[graceful monolith]

Recently when I’m on full auto with a gun, I hold the fire button and then lose my ability to aim around while shooting. The gun freezes and just recoils upwards while I’m moving my thumb around the screen trying to aim at a moving target. Why is this happening?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rare sun. You can also submit a report in #old in compliance with the channel's pinned instructions.

[zealous dock]

Someone hacked into my account I tried to contact unanswered support and also unanswered Facebook I feel helpless I would love help

[junior birch]

We cannot help with account related issues, the better way is to contact the customer service. Please refer to the sub-point 5.4 in #faq for further information, @zealous dock.

[zealous dock]

I tried that but it’s give me automatic answer

[icy condor]

Hello , I can’t receive my verification code on my mobile number, please I need help

[junior birch]

If the customer service doesn’t help with your issue, feel free to send an e-mail to [e-mail].

[junior birch]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[zealous dock]

Ok thk

[junior birch]

You are welcome!

[zealous dock]

And if I will link twitter account and 2fa and I don’t have access to that number in 2fa what can I do

?

But I have access to twiter account

[icy condor]

I verified it with sms , so if I tried after 24 hours I will receive the code throw sms ?

[junior birch]

Then contact the customer service. Please refer to the sub-point 5.4 in #faq for further information.

And please understand that we cannot help you with account related issues through this community.

[zealous dock]

Ok

[junior birch]

Yes.

[icy condor]

Thanks

[junior birch]

You are most welcome.

[graceful monolith]

Testing this out now, and it doesn’t happen if I’m just shooting randomly but if I’m aiming at an enemy it freezes. What gives? Is it part of the design to help other players get rank? Weird it only activates when I’m trying to kill an enemy.

[brazen cradle]

Just a few more questions. You open scope and all of a sudden you recoil doesn’t work ? Gyro player ?

[umbral fog]

Hello dear administration, please help me, I have been writing to the support in the pap for 2 days now, please help me. I bought UC in kiwi set 300 uc, I indicated well that post and now UC did not come to me, although I did not add 3 digits, please help me, I will be very grateful

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day, @umbral fog. As we only provide community support through this platform, we unfortunately will not be able to help you with this. Also, be advised that only recommended method to make purchases is through the link below.

https://www.pubgmobile.com/pay.

[umbral fog]

Question Is it not an official store in Kiwi

[cyan citrus]

Not that I'm aware of, @umbral fog. As mentioned earlier, the only recommended method to make purchases outside the game is through the link I have provided above.

[crisp leaf]

Hello, I'm Mustafa. I have created the Google account that I registered in the pmco tournament. What's the solution? Best regards

[covert remnant]

@crisp leaf Please join the PUBG MOBILE ESPORTS Discord server (https://discord.gg/esportspubgm) for assistance related to PMCO.

[languid hatch]

I paid 60 UC with qiwi, but indicated my mail but forgot to link it, I tied it, how can I get UC now?

help, please

I have receipt and all information.

?

please look @covert remnant @cyan citrus

[clear spindle]

I believe Midasbuy is still the way to purchase UC, @languid hatch. You may try contacting their customer support or something(Kiwi).

[languid hatch]

I wrote in support of Qiwi, they said to write in support

[clear spindle]

If so you can try contacting via the in-game.

[covert remnant]

What is kiwi?

[languid hatch]

Qiwi

such a bank

[clear spindle]

Russian company that provides payment and financial services in Russia and CIS countries.

[languid hatch]

There is a payment for pubg.

[devout socket]

@covert remnant i send one of my plyers email but where gmail.com i wrote gmail.con and he must hve parental consent form so what should i do how can i get help

[languid hatch]

@covert remnant how can it be solved?

[devout socket]

@cyan citrus @junior birch

[cyan citrus]

Are you asking about PUBG MOBILE Club Open, @devout socket?

[languid hatch]

.

helpp

[devout socket]

Yeah

[cyan citrus]

Feel free to contact the customer service in-game for further assistance with this. Also, be advised that only recommended method to make purchases is through the link below.

https://www.pubgmobile.com/pay.

[cyan citrus]

You may use the Discord server of PUBG MOBILE Esports for further assistance with this: https://discord.gg/esportspubgm.

[languid hatch]

I don't understand what should I do? can i get my yus?

checks and everything.

[devout socket]

One of my plyers i wrote his email wrong where gmail.com i wrote gmail.con so he must fill the legal guardian

[devout socket]

@cyan citrus

[cyan citrus]

You can contact the customer service in-game for further assistance. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service. We will not be able to help you with this through here.

[cyan citrus]

Please refer to my this response, @devout socket.

[true olive]

Hey mods! How can my friend leave his crew? It says crew locked 🔒

[cyan citrus]

The crews should be locked during All-Talent Championship, @true olive. He can try to leave the crew after the tournament has ended.

[true olive]

Oh okey

[rustic patio]

How to get the role of the investigator-the ordinary on this server?

[brazen cradle]

Wait. You mean In Game or this server ?

[stoic dust]

There is someone from those support?

[brazen cradle]

Yezzir. How may I help you ?

[stoic dust]

My account has been hacked! @brazen cradle

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[stoic dust]

Ok

[meager pumice]

@brazen cradle any new event with popularity comes in near future?

[quasi quail]

I paid money through clic evaluation for 325 UC around at 3 pm but this UC didnt come to account .my account ID is 5781715146

[brazen cradle]

I wouldn’t know that. But currently some regions have a water gun popularity.

[tribal swallow]

Any support can help me ?

[meager pumice]

I get it already i want new one

[brazen cradle]

PUBG MOBILE GLOBAL and Official Midasbuy are the only two official means of obtaining UC. What is a clic evaluation ?

[brazen cradle]

How can I help you ?

[meager pumice]

Want trade pop however

[tribal swallow]

The registrations for the tournament. The manager has registered me by mistake in email he forget two letters in my email ?

@brazen cradle

[quasi quail]

Clic evaluation is paing platform in Uzbekistan

[tribal swallow]

If he registered me with an incorrect email, what is the solution?

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @knotty pecan. You can also submit a report in #old in compliance with the channel's pinned instructions.

[brazen cradle]

I am sorry. I don’t understand the language. Could you please explain.

[rigid summit]

hello i need help

i register for pmco When I miswritten my teammate's email.

can you change it？

[umbral kraken]

May i get support with the pmco form?

[compact oar]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[compact oar]

@umbral kraken

[quasi quail]

I paid for money to UC 325 but it didnt came to my account why ???

[rigid summit]

okkk

[umbral kraken]

Thanksssss

[simple roost]

Midasbuy or from pubgmobile?

[quasi quail]

No from Clic Evaluation in Uzbekistan .

[brazen cradle]

I understand. Since it’s not an authorised means of squiring UC I’ll not be able to help you with this. Kindly contact Clic Evaluations customer care.

[quasi quail]

I contacted with Clic Evaluation customer they said "we sent th money to you for UC"

[covert remnant]

@quasi quail Please use https://www.pubgmobile.com/pay/ to purchase UC, if your region is blocked from accessing Google/Apple pay.

[pure bone]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pure bone. Remember to read through #faq before asking questions in the support channels.

[pure bone]

i,ve contacted game supp yesterday about unlinking my email and they said they will write me back . where am i supposed to receive their response?

[umbral fog]

And they will answer me

[brazen cradle]

Have you provided an email ?

[pure bone]

unfortunately no

i just gave them the nickname of twitter of the linked pubgm acc

i was wondering if u can send them my email

[umbral fog]

Simple question to you for how much did tech support answer

[cyan citrus]

No. You will only be suspended if you're actually cheating or violating the terms of service of the game.

[umbral fog]

Simple question to you for how much did tech support answer

[lunar viper]

hello pubg ..
I want to talk to someone About reporting a problem I was playing in a classic game mode
and 5 accounts is banned in the same round !!!
And I was next, unfortunately, I got banned
And the internet connection was weak in these game
and ping It was too high !! 267 ms
I'm sure I didn't break any rules of the game please fix the problem
I hope to reconsider the issue of my ban because I am sure I did not break any rules of fair play ..
I want to remove my account ban because I lost thousands of dollars on it !!
I do not mean to question your protection system, but for sure there was a mistake that led to my ban ..
I'm a content creator and I have an audience that I can't break any rules of the game !!
All the love and respect to your team, I hope that a response from one of the employees ♥
my id : 5267516030
my name : Os。360xKinder
KD : 1.89
Rank Points 5112

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lunar viper.

[pure bone]

day or 2 i guess

[brazen cradle]

Then just wait for an official response from the support team in game.

[pure bone]

like in mail slot on the right bottom corner ?

[night cloak]

Bullet registration in classic games is still a issue, just saying.

I literally just shot someone nothing but blood no indicators and he just kept walking

[cyan citrus]

Hello! Do you happen to have a video recording of the issue you're facing, @night cloak?

[night cloak]

Happened twice today

I dont but i can definitely get it.

Its literally samething the pmco players facing

Its only with certain players idk what it is

They just walk right through my bullets and keep shooting, literally just blood no hit marker indicators, i can shoot as much as i want they dont die, just keep walking.

I have 20 ms

Grenades kill them thats all i know.

[vital barn]

Hello, my account was not hacked, my account was blocked because someone played with me from the friends list, how do I know that this person has a hacker? He was playing normally and I had no idea about that. He told me it's a professional player and it's not my fault if I know I won't risk my account by spending thousands of dollars please lift the ban or reduce the penalty period please help me
ID 5329201104

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vital barn.

[cyan citrus]

You may submit a report of the issue through #old in compliance with the channel's pinned instructions. If you will happen to have a video recording of the issue in future, please make sure to attach it along with your report.

[thick yew]

OCEANIA SERVER IS A MUST

[latent terrace]

@cyan citrus

About new email for pmco for signature under 16 and above 18

Where should I ask for help 🐰

[cyan citrus]

You can use the PUBG MOBILE Esports Discord server for assistance regarding PUBG MOBILE Club Open, @latent terrace.

[latent terrace]

Can u give it to me pls 🐰

[cyan citrus]

You are already in the server, @latent terrace.

[latent terrace]

Cool

[trim charm]

Hi so I can’t get into metro but have no idea why ? And everyone saying I’m ban ? But how ? I’m confused cos everyone I know still can play metro

[fading wagon]

Can any staff help me with a gac problem?

[cyan citrus]

There are some words that we have filtered to mute users that ask about account suspensions, @night cloak. This is because of enormous number of questions we receive regarding account suspensions and there is nothing we can do to help with that. The users will therefore be muted for indefinite time and informed accordingly through private message. The mute will be later lifted if you did not ask about an account suspension and was wrongfully muted.

[cyan citrus]

What seems to be the issue?

[cyan citrus]

It means that the game mode is not available for you. For further assistance with this, you may try to contact the customer service in-game.

[trim charm]

I did but no response from them at all 🤦🏽‍♀️🤦🏽‍♀️

Everyone telling me I’m ban but no msg from PUBG about me being ban so I’m confused

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @trim charm. Please wait patiently until they get back to you. This is not something we can help with through the community.

[trim charm]

How long ? Sorry it’s jus this is the first something like this happen and I’m just lost and confused

[cyan citrus]

We unfortunately will not be able to help you any further with this, @trim charm.

[trim charm]

Very upset too cos I have a lot gears and stuff to play metro and then I can’t even get in 🤦🏽‍♀️❤️

[fading wagon]

Sooo im logging in with the right email and pasw that i got from my email but its showing "username or password error"

[cyan citrus]

The GAC tool will only work after the qualifiers, @fading wagon.

[fading wagon]

But the other team members it worked

[cyan citrus]

For further assistance with PUBG MOBILE Club Open, you can use the Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

I know that and you're welcome!

[lone apex]

hey
my account got hacked
i have acess to
google play games
twitter
email linked
but hacker linked his phone no with it whenever i try to login i ask for otp on phone no

how i can recover?

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @lone apex.

[lone apex]

i have tried but it keep closin my ticket

is there any other way to recover?

[cyan citrus]

Does it automatically close or a customer service representative close it, @lone apex?

[lone apex]

and they asked for first billing receipt which i don't have

[cyan citrus]

You will need to provide the required information to the customer service to prove ownership, @lone apex. They may otherwise be unable to proceed with your request.

[lone apex]

its means i have lost my account?

[cyan citrus]

What I would suggest is to still try with the customer service, @lone apex. We are not affiliated with them and we will not be able to help or answer on their behalf.

[lone apex]

can i try to directly mail?

[cyan citrus]

You can try, but e-mail is basically meant for general queries and not for account related issues, @lone apex. The e-mail for the customer service is: [e-mail].

[lone apex]

ok

[eternal crest]

hi. pubg banned my account. but ı did not anything. Can you help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @eternal crest.

[sly nexus]

When trying to log into my pubg mobile account with play games, it gives an authorization denied response, can you help me?

[cyan citrus]

Please share a screenshot or video recording of the issue you are facing, mention your device and country, @sly nexus.

[small wagon]

Why cant i download map on emulator ?

Please help

[turbid moat]

Fix the Lean hold , scope hold + 6× adjust glitch ..

Tbis glitch are as old as the game why they don't fix this stupid bug ..

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @turbid moat. You can also submit a report in #old in compliance with the channel's pinned instructions.

[coral fossil]

i allied with the enemy by mistake , and i got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral fossil.

[crystal mountain]

Game : jailbreak not get banned
I’m get banned in game and I’m not using any tools just i have jalibrak in my phone .. and im just open new account get ban in loby!!!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal mountain.

[night cloak]

Its a glitch @trim charm that they have not fixed from chapter 3 and u cant do nothing except create new acc. Its pointless to contact support because they will not do anything. I am 10000p% sure they will not get back to u .... ps. It doesnt have anything to to with ban or cheating or trading etc.

[night cloak]

Jailbroken iphone with cheatninja jahahhahaahaha

[trim charm]

Thank you very much finally someone with a decent answer or something ✌️

[night cloak]

What people dont understan... that this is discord... and admins and moderators dont have authority to change or modifie or do anything regarding accounts...they are juat here to guide people or help them with SOME info that they have....

The rest is up to Tencents...

Contacting in game customer support is hard and u get into looophole where there is no returning back

[hasty fulcrum]

hi

any one can support

[cyan citrus]

Hello! How can we help you, @hasty fulcrum?

[hasty fulcrum]

my friend have an account and so one stole the user and password of twitter and linked it to facebook

we cant unlink the facebook account

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @hasty fulcrum.

[hasty fulcrum]

he already logged in the account and trying to contact coustomer service

but its only messages

[full drum]

Any Moderators can send command for Discord server ads report? Thank you in advance.

It should be #discord.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with the customer service representative.

[cyan citrus]

Do you want to report online PUBG MOBILE cheating content?

[full drum]

No. I'll find the Discord support link on my own. Thanks for the respond by the way. :)

[cyan citrus]

You're welcome!

[autumn imp]

My account was hacked and stolen yesterday...anyway to get it back??

[cyan citrus]

Please contact customer service of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts, @autumn imp.

[autumn imp]

Lol. This is after my other account was wrongfully banned...BROKEN!!!

But thank you for the reponse

[polar marsh]

Please refer to the private message from @polar marsh for further information, @autumn imp.

[hidden bronze]

Hello, I have been playing pubg mobile for 4 years now. And for the last 1 year of shifting to an iPhone, my profile picture isn’t syncing in game. I have twitter and apple id connected to my account. Over the year I have tried repairing, re installing, re-linking twitter and what not. Nothing has worked. Can someone help?

[edgy stag]

@visual heart Feel free to share your feedback in the #old channel so developers can follow up.

[karmic coral]

My game is stuttering randomly

it freezes randomly

[light mortar]

i need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @light mortar. Remember to read through #faq before asking questions in the support channels.

[light mortar]

anyone here?

my id got hacked and i talked with coustomer service they asked some documents and i provided them whatever they asked .at the end they send me this :

they ended the conversation

its been almost 2 days still my account is not recovered

will they recover my account or not ?

its been 4 days i can't log in to my account 😭

someone help me

@cyan citrus ?

[sage plaza]

I want to change my region

How can i change it

[light mortar]

someone there?

[sage plaza]

5775669616 this is my id number

[cyan citrus]

It may take up to 30 days for the process to complete. They will get back to you through the same ticket when they have an update for you. Please wait patiently.

[light mortar]

ticket? i don't understand

how?

[cyan citrus]

Here.

[light mortar]

cause I can't even logging into my account

hacker linked his email and phone number

[cyan citrus]

The option to change your region may not be available for your account. This happens when your account is registered in European Economic Area (EEA), so you will not be able to switch your region due to General Data Protection Regulation (GDPR). You may try to contact the customer service in-game for further assistance with this.

[cyan citrus]

If you have provided them with the required information, they will remove the unauthorized access in due time. As we only provide community support through this platform, we unfortunately will not be able to help you with this in any way.

[light mortar]

i just want to make sure that will they recover my account or not?

as they texted you can see i have provided them whatever they asked from me

cause its my account

hacker is asking for money 😭

he is threatening me that he will ban my account

i have spent so much uc

its my very first id

[cyan citrus]

They will help if you have provided them the required information, @light mortar. As for your account, the security of your account is your own responsibility. Please continue with the customer service as there is nothing we can do to help you with that through here.

[signal dagger]

is there any admin in customer support

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @signal dagger. Remember to read through #faq before asking questions in the support channels.

[light mortar]

how will they contact me ? they already ended the conversation

[light mortar]

.

[cyan citrus]

They will open the same ticket when they will have an update for you, @light mortar.

[light mortar]

for sure?

[cyan citrus]

Yes.

[light mortar]

thank you so much

[cyan citrus]

You're most welcome!

[light mortar]

you know i can't even log in to my account for 4 days 😭

i can't play with my id

[signal dagger]

my account was ban without any reasons what can I do for it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @signal dagger.

[light mortar]

@cyan citrus supposed it takes 1 week to recover if that hacker unlink my Facebook or Gmail ?

then again i will be in trouble na?

try to understand my problem

[icy condor]

I can’t receive my code @polar marsh please help me

@light mortar

I need help i can’t receive my code on my mobile number

[night cloak]

secondary verification not available in my account

what can i do?

[foggy canyon]

this is for 7 days?

[cyan citrus]

You will need to link a phone number to enable the secondary verification, @night cloak. The option to link a phone number may not be available for your account. For further assistance with this, you can try to contact the customer service in-game.

[cyan citrus]

You can tap on Details option for more information.

[foggy canyon]

hey

[night cloak]

Phone number linked .. i login via my phone number

[foggy canyon]

I join with random squad there is someone use a hack can i unban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @foggy canyon.

[graceful monolith]

Not only with scope. Happens when hip firing as well. I’m moving my sights to find the enemy, have them in my sights, hold the trigger, enemy dodges, I try move my sights around while firing but it’s frozen and only recoils upwards.

[cyan citrus]

Please make sure that you have entered the correct phone number. Also, there is a daily limit to receive the verification codes. Please try again tomorrow or contact the customer service in-game for further assistance with this.

[night cloak]

@cyan citrus

[graceful monolith]

No gyro

[cyan citrus]

Please contact the customer service in-game for further assistance with this.

[icy condor]

I’m sure about number

[graceful monolith]

Another thing - when firing and the ability to move my sight disappears, I have to cease firing, then I can move the gun around, but when I start firing again it just freezes and I can’t aim while firing. Must stop, move sights, fire, stop, move sights. By then I’m dead and want to delete the game.

[icy condor]

No codes have been sent to me, what should I do I linked a correct phone number to my account and I can’t receive the verification code

[storm flume]

Please contact the customer service for further assistance, @icy condor. Refer to subpoint 5.4 in #faq for further information.

[woeful surge]

Исправьте ошибку

[icy kindle]

How can we register for pmco

??

[woeful surge]

?

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[brazen cradle]

Kindly refer to #735483472432594994 - 3.1 for regional communities.

[brazen cradle]

Is it an ios device ?

[leaden helm]

Remove the prohibition of my account on bubgy mobile with id number 5303690515

I was communicate with the game techincal support in order to cancell the facebook account connected to my id because it is not mine.

And some one may hacked it and login in through facebook. Therfore, I communicate with some of your team technical support her name is Noor and she knew about the whole case and you can check the chat between us in the account and she asked me so many questions about my account and the first time I logged in, my payments.

After two days, she send me a requst to provide her with my account link in twitter and my email adress and I did what she asked for. Unfortunately, in the same day the hacker log in my account through facebook and play illegally and I did nothing because I can't stop him, so I suprised that my account was banded for 10 years because he modify game code and data.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @leaden helm.

[pseudo parrot]

bro my account got hacked last week i tried you in game support no one helping

[tranquil stirrup]

Yeah same, this is a very useless game

The support doesn’t help for anything

[pseudo parrot]

i feel ya

[tranquil stirrup]

What language?

[pseudo parrot]

Hindi

[tranquil stirrup]

The pain is huge

4 year account

100$ down

I don’t know if I should make new account

[pseudo parrot]

bra i spend more than 8000$

and i had alot of maxed stuff

[tacit laurel]

<@&481161015728406538>

[pseudo parrot]

?

[tacit laurel]

You're not a mod

[pseudo parrot]

hmm

i think i am

how can i help u

…….

jk no ones gona help you this game suck

[tacit laurel]

You're not

You can be reported for pretending as a moderater

[pseudo parrot]

plz do

they dont wana help me anyway

[tacit laurel]

I'm not doing

[pseudo parrot]

if they care they could’ve given my accountback

[tacit laurel]

Support system of the game is sssshht

[pseudo parrot]

so true

🥰

I hate this game now

[tacit laurel]

<@&481161015728406538> any one here??

@green agate

[green agate]

You still need to state your issue.

[tacit laurel]

Ok

What is required for a content creator tag

I am also a YouTuber and make content about pubg

[green agate]

You have to apply to be in the VIP program, if you mean the title, then it is given out manually.

[tacit laurel]

Who gives

[green agate]

The PUBG MOBILE team themselves, would you like the application?

[tacit laurel]

Not ingame tilte
I am asking about title in dicord

Just like @slim kraken

[green agate]

Please read our #735483472432594994, in the last section it tells you about the Content Creator role.

[tacit laurel]

Nothing helpful

Only one line

About it

[green agate]

It tells you how to get it by using the application.

[tacit laurel]

Okay

[slim kraken]

It’s only for the vips/partners

[tacit laurel]

I can purchase

[tacit laurel]

Not for content creators?

[safe rapids]

Hello, my account has been banned for 10 years, and I want help in opening my account, and I am ready to pay money for opening my account. Please help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @safe rapids.

[gleaming coral]

heya i need a help please

[olive pecan]

i didn't show pubg apk in my video but they striked me why ?

[fair wigeon]

Hi any 1 here from pubgmobile

Am new here dnt know things correctly

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @olive pecan. We may otherwise have to mute you.

We are unable to provide assistance if you do not ask a question or state a problem, @gleaming coral. Remember to read through #faq before asking questions in the support channels.

[wary arrow]

<@&481161015728406538> please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair wigeon.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wary arrow. Remember to read through #faq before asking questions in the support channels.

[wary arrow]

my account bugged Id 5222808567

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wary arrow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[wary arrow]

I have no luck in this game, looks like a system error. Please look at my account ID 5222808567 player from season 3.

[covert remnant]

Luck is not a system error. The game will definitely give you something for everything you purchase.

[ember condor]

😭 yes. Bag charm and the ugliest mask in the line up

[covert remnant]

The system does not know which is ugly to you and isn’t. In a spin/crate, every item has a value, and the system will randomly give you the things. You want to know the odd percentage to see how much you might need to spend.

If there are two different mythic items in a spin/crate, say one is a headpiece gear, and one is a gun skin, the system will give you a random item from the two.

[ember condor]

Ty for explanation

[past island]

Says That metro is still under beta testing I’ve played it… now I can’t? My freinds can still Play it I need help..

[pseudo tinsel]

Hi, is it possible to "un upgrade" a xsuit to get the elements used to upgrade it to upgrade znother one ?

[broken steeple]

No

[brazen cradle]

It is currently under beta. It’ll soon be available for everybody to play.

[past island]

I was legit playing it like yesterday.

🫤

[brazen cradle]

During the spin if you get a second X Suit. It’ll break down into materials. It is not possible to Un Upgrade an X suit to get back your materials.

[brazen cradle]

I understand. You were playing it yesterday and the same version it is not available rn for you to play ?

[past island]

Yea it was the same version. Now I can’t even play it.

I’ll never understand this Game 😐

[brazen cradle]

Well that’s the first. And it says it’s under beta testing and nothing else. ?

[past island]

It says this…

“This feature is under beta Testing and You have not been invited too try it out..”

🔫🫤

[brazen cradle]

Well I can say it’s not a bug. You’ve mentioned you played it till yesterday. And unable to play it today. Kindly edit the report in the feed back of the same. Because you’ve played it means you played it in the past and may or may not be in the near past.

[brazen cradle]

Frosty at this point. We will just have to wait for you to be able to play it. Sorry bud.

[past island]

🥲

Third Time it has Said this “including Different Accounts 😭”

[brazen cradle]

And I’ve just heard word that it’s possible to kick you out of beta even when you’ve played it just the previous day.

[past island]

The beta version?

I don’t even have the beta version 🥲

[brazen cradle]

The Metro Royale version currently in itself is under beta testing. Not the whole game.

[past island]

😵‍💫🥲

Man I had soo much stuff.. on metro 😭😭 sooo many Hours spent.. And it’s all Gone 🥲

[brazen cradle]

I understand your frustration. Don’t be sad.

[past island]

won’t be sad 😁 just depressed 🙈

[full zenith]

I want to know if coda shop is safe way of buying UC?

[brazen cradle]

Woah

[full zenith]

Actually it gives redeem code that I redeem In midasbuy website.

[past island]

😭😭😭

[covert remnant]

@full zenith We only recommend https://www.pubgmobile.com/pay to purchase UC.

[brazen cradle]

Thank you. I was searching for this link.

[covert remnant]

[hasty robin]

Any mods?

@brazen cradle @covert remnant

[covert remnant]

Yes?

[light mortar]

can u tell me when will they recover my account

my account was hacked

[brazen cradle]

There’s a time frame mentioned in the message. Kindly give them the time to work this out and get back to you. Thank you for your patience.

[light mortar]

they will get back to me?

reply me?

but they ended the conversation

its been 2 days still no progress

[brazen cradle]

As it says. It may take up to a maximum of 30 days.

[light mortar]

i can't even logging into my account for freaking 4 days 🙂

i need emergency help

otherwise the hacker will unlink my Facebook or Gmail

[brazen cradle]

Patience is key bud. Let them take the time to make your gaming experience better. They are aware of the situation and they’ll do the needful.

[light mortar]

ok

but i am being restless

cause hacker is threatening me for money

i have spent a lot of uc and this is my very first account

[covert remnant]

@light mortar Sadly you cannot do anything without waiting.

[light mortar]

should I only do wait?

or text them back again?

ir they will text me?

[green agate]

You should wait. Customer service can take a long time to reply so it's best to wait patiently.

[light mortar]

@green agate but they ended the conversation. they will start a new conversation?

[green agate]

If you feel that the issue is urgent and your issue was not replied to, you can create another ticket.

[light mortar]

ok

[sweet atlas]

Please can someone help I wanna turn off Mobile phone vibration on pubg mobile

Anytime I'm using 3rd preset controls without my headphones my phone vibrates when I use the shoot button

<@&481161015728406538>

[hasty robin]

Is there any support channel about pmco queries

[covert remnant]

Please join the PUBG MOBILE ESPORTS Discord server (https://discord.gg/esportspubgm) for assistance related to PMCO.

[tidal cove]

Same things but no one help me out

[night cloak]

Hi to support. Can someone explqin to me why is nobody getting banned on Metro royale who uses outside map glitch ? Can u moderatora and admins explain... tnx

[covert remnant]

@night cloak Please report those players whenever you face them.

[tidal cove]

Report to customer service

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worn pier.

[night cloak]

I do and nothing happens ... i have recording of every report.... and nothing

[night cloak]

Hahababahahaahhahahahaha

[covert remnant]

Know that you will not get emails from the customer service telling you what they did to the players.

After investigating, the trust and safety team will suspend the players.

[night cloak]

But reporting during gameplay is not enough ?

[covert remnant]

@night cloak It is enough.

In fact gameplay reporting is better for the team as they can find what happened right away.

[night cloak]

Its not .... i can send u video recording and reporting .... and nothing happens. U can check it out . Here is one guy.

[covert remnant]

Reporting does not mean they will get banned immediately. There will be investigations.

[night cloak]

I understand Sha i play this game for a long time.... AND i am telling u i can provide video how people are getting killed.... nah nevermind.... just... dont give random answers like robot :-).. tjr thing is we love this game and want to make it better... so all of u need to help us

I am too old for this ...over out :-)

[covert remnant]

@night cloak Please share a screenshot of a player you reported showed up again after 3 days.

[azure skiff]

A ghost 👻 in game 👀🙄😐

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[covert remnant]

It is likely a visual glitch.

[azure skiff]

Did you watch this till end @covert remnant

[covert remnant]

Yes. It is a short video.

[azure skiff]

What was that last enemy 🙄?

[night cloak]

Here u go ... 5 days ago

[covert remnant]

A visual glitch. A gameplay bug. Very rarely happens due to poor connections.

[covert remnant]

And the 2nd screenshot?

[night cloak]

? Second

[azure skiff]

☹️ :( ok thanks 👍@covert remnant

[covert remnant]

Two different screenshots of the same player you faced 3 days apart.

[night cloak]

Same player ? Its not same playet ....its a different players allways

[covert remnant]

Then how do you know reporting is not helping? You must be facing the same players again to know it.

[night cloak]

Dont u get video recordings when someone report a player for explointing bugs ?

[covert remnant]

The system will automatically create a video when there are too many reports on a player from an active match and send it to the investigators.

[night cloak]

Ooo only then ... well i got news for u .... and all of u who plays metro:

So i have reckrdings plus screenshots of all players using outside map glitc

1. The system in ban pan when u go security centar doesnt register it at all

2. People are not getting banned

3. Sha u are very cute and nice but it doesnt help our frustrations :-)

[covert remnant]

It does register but not everyone is approved. People will be banned for exploiting bugs, no worries. Immediate bans are usually cheaters who use hacks in-game.

[supple halo]

Здравствуйте, случайно поменял ник в игре, вы можете вернуть прежний?)

[covert remnant]

You will need to purchase a name card and change your name.

[storm flume]

Please do not use languages other than English, @supple halo. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[supple halo]

I don't have any name change cards, and I don't have the opportunity to add them either (

[night cloak]

So buy one :-)

[supple halo]

There is no possibility to deposit and buy (On my account 0 uc

[covert remnant]

@supple halo You can purchase from https://www.pubgmobile.com/pay.

[calm steeple]

I have problems

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @calm steeple. Remember to read through #faq before asking questions in the support channels.

Please send your concern in #copyright and wait patiently for a response, @lone cipher. We may otherwise have to mute you.

[lone cipher]

Please tencent take back your strikes my whole depends on YouTube Money @storm flume

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @lone cipher. We may otherwise have to mute you.

[halcyon totem]

Hallo

I have problems

I had yesterday uc bought

But pubg said that i from unofficial website bought

Plz

[covert remnant]

@halcyon totem Please only purchase from https://www.pubgmobile.com/pay.

[halcyon totem]

And then

[covert remnant]

It won’t cause problems.

[halcyon totem]

What do u think, i got it back?

[covert remnant]

You won’t get back anything you bought from unofficial websites.

[halcyon totem]

I bought always from official website

Midasbuy

[lone cipher]

Please take back channel 😭

[covert remnant]

Please contact the customer service in-game with your midasbuy UC purchase receipt, @halcyon totem.

[lone cipher]

My

[covert remnant]

@lone cipher Use #copyright.

[halcyon totem]

Thay told me everything was fine

It was from midasbuy

[covert remnant]

This deduction is not for your most recent purchase. It is an old purchase penalty.

[halcyon totem]

When i purchased a new one always i get it not

[covert remnant]

@halcyon totem Yes. All future purchases will be deducted until the UC amount purchased illegally is covered.

[halcyon totem]

I had always legally purchased

I had money bought

Too much

400 € oder more

[covert remnant]

The system found illegal purchases. It was a manual review.

[halcyon totem]

Then i will not more purchases

[covert remnant]

Your choice.

[halcyon totem]

Because it is not my problem

I had always from legal website purchased

I have everything to show pubg

The website seagm

[covert remnant]

Feel free to share all the purchase receipts with the customer service. They will check the UC amount you had on your account + try to match those with your purchases.

[halcyon totem]

Ok

I will do it

[covert remnant]

Use https://www.pubgmobile.com/pay only. Seagm is not official.

[violet sierra]

Ey

I have a problem

[halcyon totem]

But last one year i used

[covert remnant]

@halcyon totem Maybe you never got caught in the past.

[halcyon totem]

Have i 3000€ uc bought

[violet sierra]

my account got hacked and it was the a account I register for PMCO

[covert remnant]

@violet sierra Email here: [e-mail].

[violet sierra]

Thx

[halcyon totem]

I dont know, what's happen

Thanks

[ember granite]

its stuck and i cant open the pubg in my laptop, can anyone help me?

its in gameloop

@everyone

[edgy tundra]

Hi
I am trying my region by mistake I select Germany and I want to change to Pakistan but I don't get option to change region
#questions

[covert remnant]

Please ask in Gameloop support website.

[covert remnant]

Sadly, region change option is not available to European regions.

@night cloak At the end of the season.

@brazen cradle

[brazen cradle]

[covert remnant]

@night cloak Yes.

[compact oar]

After 2 months.

[real sedge]

https://youtu.be/UuwAUrA27IM
😆

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @real sedge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Why pubg remove easypaisa option from Midas buy?

[brazen cradle]

Which region are you playing from ?

[night cloak]

This keeps on coming up once i launch the game

[brazen cradle]

Midasbuy decides the accepted mode of payment on its site.

[night cloak]

@brazen cradle EU

[brazen cradle]

When you try to access the event ?

[night cloak]

It then says to fill up the shipping information

[brazen cradle]

Can you share a screen recording please ?