questions

[cyan citrus]

A delayed response from the customer service can be expected due to enormous number of requests every day, @radiant brook. Please wait patiently while they get back to you.

[radiant brook]

my account was hacked every dayyyy

[floral spindle]

51617471336 N!ggerScalper

Whatever you think was done, it wasnt done, or they didnt care enough to make it permanent

[gritty jungle]

For weapon master do we need to do it in erangel and squad? And does the map need to be event or not

[cyan citrus]

We will forward this. Thank you for the information. Now can you please share a video recording of the previous issue?

[digital lion]

I have an issue with regional ranking, my games does not count towards any of them. I tried contacting customer support and it hasnt been resolved in like 2 weeks

[floral spindle]

There are tons of videos, but fine i'll upload one, doing so now

[cyan citrus]

A video when you faced the same issue yourself because standard player details are mostly required for such issues, @floral spindle.

[cyan citrus]

It is possible that you're under security observation period. Once confirmed that you're not cheating, you will be ranked again. For further assistance with this, you may try to contact the customer service in-game.

[digital lion]

How long does this period last ? Maybe thats the reason why i cant play metro royale, when all my friends can.

[cyan citrus]

No information regarding this, @digital lion. As mentioned earlier, you may contact the customer service in-game for further assistance with this. For the Metro Royale, the game mode is not available for everyone.

[digital lion]

Well that explains nothin tho, bcs i am playin squads with my friends. And here are clearly stated only solo

As i said i ve been trying to resolve this for like 2 weeks now, thats why i am here

[floral spindle]

https://www.youtube.com/watch?v=tYuOfIzIps4

You can see me shoot him 4 times with the Kar and no damage register

[amber monolith]

@support

[floral spindle]

LOL I give him proof again and he disappears.

[true olive]

This happens a lot recently

[floral spindle]

Here are some more racist trash accounts they dont do anything about:

Nazzi・Sport卐 Clan    

5167335076 Nazzi・joker卐
510112703 Nazzi・M4EL卐
5270301587 Nazzi・kayne卐
5899124454 Nazzi・elvis卐
51594001555 Nazzi・AFRO卐

[true olive]

I uploaded a video on #old last night, is it like that?

[floral spindle]

Don't worry I have plenty, I keep a spreadsheet

[livid arrow]

Hello guys
I can't send any messages on my other discord account I think it mute plz unmute it's this @fervent cedar

@lime juniper can you dm pls

You will probably mute me here too as you did with my account @fervent cedar

[boreal osprey]

I need help someone hackes into my pubgm account, i didnt expect i could not log in anymore,i would appreciate if i will get all my hardwork back. In game name is splitNotGG777 and id 5403412741 its log-in with twitter and gmail please help me @polar marsh

[paper flax]

Hello sir, this page @battlegroundhub on Instagram is promoting/selling paid hacks and selling pubg id which is illegal.so,i request you to take strict actions against him . @azure sky #HELP

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @paper flax.

[novel swan]

useless reporting them though

[twilit nacelle]

Where can I find pmco support channel?

[novel swan]

I myself was falsely banned because joined a game with a turkish people in 2020, reported this false ban but they did nothing actually KEKW

[polar marsh]

Please refer to the private message from @polar marsh for further information, @novel swan.

[elder rose]

How can I do it?!

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[upbeat musk]

Id 5635592257
Ign USMAN GHANI
FROZEN for 2 months in gameloop is up to date
Help me @polar marsh

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue.

[upbeat musk]

#HELP

[cyan citrus]

The video is private.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat musk.

[boreal osprey]

I need help someone hackes into my pubgm account, i didnt expect i could not log in anymore,i would appreciate if i will get all my hardwork back. In game name is splitNotGG777 and id 5403412741 its log-in with twitter and gmail please help me @polar marsh

[cyan citrus]

As mentioned earlier, please contact the customer service in-game for further assistance with compromised and stolen accounts, @boreal osprey. Also, be advised that your account security is your own responsibility.

[cyan citrus]

Please feel free to sate your issue if it is not related to account suspension. You will be muted if you ask about an account suspension as there is nothing we can do to help you with this.

[sharp venture]

Question, say I was streaming and stopped streaming (at least thought I did) a viewer saw me punch in my account info for my pubg account using twitter which it was linked and then they stole the account and switched the twitter password( but I have all the twitter info and all the google play receipts going back to 2018 for every purchase) how long would it take twitter and pubg to get my account back, they already said they’re working on it, my buddy had the same thing happen and he said it took about 3 weeks to a month

[sharp venture]

I had the same thing happen today and I have about $25,000 or more invested into my account since pubg was released back in march or April of 2018

[cyan citrus]

As we are not affiliated with any of the customer service, we will not be able to answer on their behalf. Also, we will not be able to provide a reasonable time span for your issue to be resolved, @sharp venture. It may take some time due to enormous number of requests every day. For any questions you have about the customer service, feel free to ask them directly. Also, your account security is your own responsibility.

[livid arrow]

Ok my problem is I won a prize in one of pubg events (one plus 9) and I submitted my tax info from more than 1 month ago and I haven't received it so I was wondering and conserd if it is true or no

[sharp venture]

So just reach out to them directly

[cyan citrus]

You may send your concern in the #copyright channel and wait patiently for a response from the community team.

[livid arrow]

Iam muted there I don't know why man 😕 please help me

[cyan citrus]

I see. It seems like the community channel is locked at the moment, @livid arrow. Did you try to follow up through the e-mail?

[livid arrow]

Yes I got this request at the end after I submitted my tax information

Is it real tho that I would receive it?

[cyan citrus]

No replies after that?

[livid arrow]

No

Why there should be

?

[cyan citrus]

Got it! I will see what I can do, @livid arrow. Meanwhile, you may need to wait until the #copyright channel is opened again.

[livid arrow]

Pls can I add you to stay contacting you if I didn't open for me

[cyan citrus]

There is no need for that, @livid arrow. I will let you know if I get more information.

[livid arrow]

OK thanks man but one more think

I know you said it's not allowed to mention muted accounts but can you see why I got muted on @fervent cedar

[cyan citrus]

That user was muted for asking about an account suspension, @livid arrow. Users that inquire about account suspensions will be muted for indefinite time because there is nothing we can do to help you with that. Feel free to send me a private message from that account if you would like to appeal your mute.

[cyan citrus]

As a response from the community team: you will receive updates via e-mail once we have them, so you should wait patiently until then. It will take a while due to COVID-19 and other reasons. 3 months or longer is not unusual, as there are hundreds of prizes for various games.

[night cloak]

where the hell is paraglider in cheer park @cyan citrus @brazen cradle

[late acorn]

my teammates cannot hear my voice properly why is that so? device Samsung m51

my mike condition is good they can hear well on discord and on other games but not pubg

[brazen cradle]

It’s located in the Ferris Wheel platform. Usually some one take it and crashes it somewhere without fuel.

[brazen cradle]

Do a routine repair of the game and see if it works.

[left pond]

if i clear data on pubg does it clear all my controls and sensivity

[brazen cradle]

You can save it to the cloud in game to re download anytime you wish.

[left pond]

so it resets all my controls ?

[night cloak]

my mic is buggy only can hear me when i scream and its laggy

i restarted device and game

[crisp venture]

@brazen cradle Is their any solution to fix KOENIGSEGG car skin sound .Its really so Loud my teammates get irratated of my skin and I literally spend 25k uc on it 🥴

[covert remnant]

@crisp venture Sadly no solution as of you. Seems like the issue was reported several months ago.

@night cloak Unfortunately, anything bought in-game are non refundable.

[covert remnant]

Yes, it does reset everything.

[elfin loom]

Hello, is it legal to rip off PUBG Mobile assets and sell them? Because I found someone who does it on turbosquid.

[night cloak]

Does anyone know what is wrong with the Lucky Star Challenge points system? My points are glitched at 250, no points are added even when I collected on completed tasks. This has really been bugging me.

[covert remnant]

@elfin loom It is not legal without legal permission from the company.

[elfin loom]

As I guessed. The username for the "Artist" is falah01 on turbosquid if you want to take his profile down. He is trying to make money by selling PUBG Mobile assets

[covert remnant]

I cannot find anyone reported an issue like yours. Is there any rules that you can earn a limited number of points for a limited period of time?

@night cloak What do you need help with?

@elfin loom Do you have a link?

[night cloak]

my mic is buggy only can hear me when i scream and its laggy

i restarted device and game

@covert remnant

[elfin loom]

Yes sure. Here: https://www.turbosquid.com/Search/Artists/falah01

[west belfry]

Hello Is There Any PUBG Supoort Active I Need Help

[night cloak]

im sick of this mic error

[night cloak]

I'm quite sure the tasks reset everyday, and when I completed them and went to collect points, the message 'system busy, try again later' pops up.
Then after I tap collect again it just says 'you have collected this reward' but no points were added. My points are still at 250. This has been going on for about a week now

[covert remnant]

@night cloak In case you missed.

[west belfry]

I Need Help Related Region Change I Am From Pakistan And Iwant To Change My Region Back To Pakistan And I Have Try To Seletect Pakistan In Guardian Verification But Not Working.
And Region Option Is Not Showing.

[covert remnant]

@night cloak You mean people can only hear you when you talk loud? Are you using iOS?

[night cloak]

I reported this in-game multiple times but PUBG hasn't responded. What are they doing?

[covert remnant]

Thank you. I’ll forward this to the community team to see what they have to say.

[covert remnant]

This channel is for general questions, cutie. You can ask any questions and we will share our knowledge.

[night cloak]

no im android@covert remnant

sometimes it still wont qork

[covert remnant]

That surely sounds like a bug. Is your friends facing it too? Can you confirm?

[night cloak]

i restarted game and device 5 times already

[static sleet]

I did not return your UC. I bought new UC for you since it was a small amount. In-game item purchases are not refundable.

[night cloak]

i cleaned speaker too

[covert remnant]

Sadly, it is not possible for your account. You will need to create a new account to enjoy Pakistan exclusive cosmetics.

[night cloak]

ifs making me mad

[covert remnant]

@night cloak Does it happen with Discord too? Could you try a Discord talk with some members and see if the problem persists?

[night cloak]

didnt try

[night cloak]

I don't have any in-game friends that I can confirm this with. I'm not sure if this problem is only happening to me or if it is also affecting others

@covert remnant

its green

||when i breath in mic||

and when i talk it just blink

[covert remnant]

@night cloak It is hard to find out what is causing the issue without more details like inputs from other members. As I can see there are no similar reports.

[night cloak]

That would be a real shame if it is only happening to me. My phone has good specs and only 1yr old. I dont know what else can possibly be causing this

[crisp venture]

@covert remnant okay bro but really its so annoying

[covert remnant]

I don’t really trust that animation. And I haven’t seen any reports like yours. People usually hear or they don’t (at all). If possible could you talk in a different game or similar a social media call? Need to find what is causing the problem.

[covert remnant]

I can confirm it is not a device issue. It is a web issue. Either your ISP or the game server.

[night cloak]

i dont wanna talk in vc :(

im shy bruh

._.

[covert remnant]

Understandable! If possible, could you write about it in #old? Maybe the team forgot about the problem, and you do a sweet little reminder.

[west belfry]

Sir But I Have Put So Much Money On My Account Is There Any Solutions To Change Mg Reagion Back To Pakistan

[night cloak]

i just talk in a call or whut @covert remnant

[crisp venture]

@covert remnant okay sure

[night cloak]

do i ask someone if sthey can hear or whut

[west belfry]

Even It Show Me Option Before Update That It Will Change In 90 days and 90 days got complete but after update it not showing region change option

[covert remnant]

@night cloak Any social media app or game would do. Need to understand if your device is lowering the mic volume for apps. My previous iPad had similar issues and it was fixed with an iOS update.

@west belfry It is not about money, sweetie. The game system somehow flagged your activity. And it won’t let you switch back.

[west belfry]

Sir Plz

First Its Region Was Pakistan and 2nd accident Change to France But I Want Region Back To Pakistan

[night cloak]

Any knowledge on resolving this bug? Or should I just wait to see if PUBG responds? I've reported this to them multiple times over the past week but still no response

[west belfry]

Even I Also Cannot Select Pakistan In Guardian Verification

[covert remnant]

You will need to create a new account for the time being.

[covert remnant]

No knowledge until you share some more information—like the ones I asked you to do. Even if the customer service responds, it will be an automated message.

[west belfry]

I can't Create New i have Afford so much on my account

[covert remnant]

@west belfry You can play on both accounts. One where you will get Pakistan exclusive items and the other where you have everything you earned so far.

[west belfry]

I Hard to Play On Both Beacuse I Am Small Pubg contant Creater I have to Play on 1 account to make videos

[elfin loom]

There is a event where you need to treasure hunt and get 30 gold coins to get the skin permanent

[covert remnant]

It will be shared in 15-20 minutes on #matches. Keep an eye on it.

[versed sonnet]

Is Payload available at the moment?

[covert remnant]

Payload is gone.

[versed sonnet]

Oh ok, so it won't be available anymore?

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[covert remnant]

It might be. Keep an eye on #news and share your feedback on #old channel. Convince the developers to bring it back!

[versed sonnet]

Alright, I will do so. Thank you!

[spark lintel]

Unlimited smoke hack

[night cloak]

@covert remnant i recorded my voice i made whatsapp call phone call discord call messenger call all seems ok

[elfin loom]

yes bro?

can't talk arabic here, because of rules lol sorry

😄

Rank for?

ohh you mean like Moderator?

If you mean in discord, you need to be active and help people and provide with correct information. The community team I think observes over that to see if you did good job to promote you to moderator.

so you need to help people basically and provide correct information

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @spark lintel.

[covert remnant]

What do you mean?

[elfin loom]

He means he wants to be a moderator in discord I think

[covert remnant]

@night cloak Then it is the game. What is your device and country?

@night cloak It is something you cannot ask for. Keep helping people and you will be evaluated.

[night cloak]

Redmi note 8 Georgia

[covert remnant]

@night cloak I give you two mini tasks. Go to Facebook and search for PUBG MOBILE YourCountryName and Redmi Note 8 users, and join the group. Ask there if anyone is facing the issue. If they are, just ask them what they are doing to help fix it.

[night cloak]

@covert remnant I logged out and used "Repair" now i think that its working good

[karmic coral]

Is this supposed to be like this?

I recently started using gyro to control my recoil
When I’m tilting my phone down (top side down) my gun recoil goes down but when i stop i need to tilt it the other way for it to go down, is this a bug?

[covert remnant]

@night cloak Oh my! That should have been the first thing I suggest you. I’m nob.

[karmic coral]

It sometimes happens and sometimes doesnt

[covert remnant]

A handcam video would have been nice.

[karmic coral]

Nvm then

Lets say it suddenly inverts the way where I’m suppose to go mid shooting

[night cloak]

ur smart it didnt fix bruh

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @orchid inlet. You can also submit a report in #old in compliance with the channel's pinned instructions.

[spark lintel]

Bruh , happened just now. Fix your game 🤡🤡

[night cloak]

i need link pubh chets reports

[neon patio]

A player report, or a report outside of the game (like cheat distribution)?

[night cloak]

need report for vido

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[azure skiff]

@brazen cradle what i have to fill here

.

[brazen cradle]

Your PUBG MOBILE in game ID

[azure skiff]

Ok Thanks

[brazen cradle]

You are welcome

[azure skiff]

It's done

Have i wait

For their response

[brazen cradle]

Appreciate it. They will not respond to you. You’ll have to wait for the concern team to look into this and do the needful.

[placid fulcrum]

Hi

[azure skiff]

Ohh.. 😯

[placid fulcrum]

I need help, my account has been blocked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid fulcrum.

[azure skiff]

Thank you so much for helping me 🤠
@brazen cradle

[brazen cradle]

You are welcome once again

[hollow patrol]

Terminated my channel plz bro give my channel back

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @hollow patrol. We may otherwise have to mute you.

[onyx viper]

.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @onyx viper. Remember to read through #faq before asking questions in the support channels.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @onyx viper.

[steady bison]

I've done everything I explain everything that happened to my account and they don't do anything in the game support I'm tired

[cyan citrus]

What is the issue you are facing with your account, @steady bison?

[steady bison]

I was hacked the person who did this I change all the data, and I have proof that it's mine, I have purchase invoices for uc I have print that I played I have video

and I tell them that, they say there's no way to solve it and close the conversation like I'm already tired

@cyan citrus help me please

[orchid inlet]

You ppl doing dirty
Deleting my video and message

[cyan citrus]

We will not be able to help you with this through the community. Your account security is your responsibility and only customer service can help help you out with such account related issues.

[steady bison]

so in case I ask for my account and no one will be able to help me, so the money I spent on my account during the time I played was all silly?

[junior birch]

Unfortunately we cannot help with account related issues, the better way is to contact the customer service. Please refer to the sub-point 5.4 in #faq for further information, @steady bison.

[night cloak]

how to conatct customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @night cloak.

[lunar tapir]

vpn is bannable ?

[brazen cradle]

Yes and it is strictly advised against using VPN for playing or accessing PUBG MOBILE

[lunar tapir]

oh

can it make me get banned 10 years or nope?

?

ok

[cyan citrus]

Normally, VPN usage will not result in an account suspension but it can happen, @lunar tapir. VPN usage is therefore not recommended. For the duration of the account suspension, we will not be able to provide you that information.

[brave totem]

What does this mean

Randomly got banned while playing war 😐

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brave totem.

[night cloak]

custmer support email

[dry canyon]

Where is your protection for us when we are punished for playing with others and we don't know who they are?? Why don't you send us an alert that this person is a hacker or cheat in order to avoid them? 💔

[covert remnant]

@dry canyon You don't get banned for playing with random you get automatically matched with. Only the ones you actively play with.

[covert remnant]

[e-mail]

[marsh echo]

Hi PUBG mobile team. Can you help me to change my server, I have mistake went ah change it. I want to change my server to server (Asia).
My I'D 5211340575
🙏🥰💗

[covert remnant]

@marsh echo You can change it again in 60 days.

[marsh echo]

Can't wait 😔

[compact oar]

You can contact customer service in-game.

[dry canyon]

Ok, do not punish us first, give me the name of the person to be aware of, how can we know that he is a cheater ... I want the name of this player or player and this is my right for sure

[wheat cedar]

Like they said you actively teamed up with them that means you are banned because you keep teaming up with cheaters

[dry canyon]

so give me hes name -_-

[marsh echo]

@compact oar I contact already but they didn't change it.

[covert remnant]

@dry canyon No problem. The player is already banned and you won't see them again.

[dry canyon]

ok but i will know hes name please

[covert remnant]

That's not possible due to user privacy.

[wheat cedar]

Moderators are annoying asf

Yall keep blocking me from chatting

[compact oar]

Non-role members will be automatically muted for sending a message in #questions that contain the word "ban". Such mutes are manually reviewed by the moderators. This is a measure against the large number of users who join the server and ask questions related to account suspensions. Innocent members are sometimes affected, in which case they are normally unmuted within a couple of minutes.

[wheat cedar]

This server sucks ass

[covert remnant]

☺️

[dry canyon]

How can I play with cheaters when I always send reports about them and look to my account, you will find how many accounts have been punished and I have sent a report .. But really only now I feel that I will not return to shipping or buying because I no longer feel safe and comfortable in these laws where before reporting And the warning is that you punish me and close my account for a week.. Thank you for your trust in us, just as I trusted you.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @dry canyon.

[digital lion]

Thanks for help -_- 2 weeks and still hasnt been resolved from customer support

Can someone more competent look at my issue ?

[night cloak]

I can’t see speed drift medal

[cyan citrus]

Not something we can help with. Again, the game mode is not available for everyone.

[night cloak]

I can’t see speed drift medal

[cyan citrus]

I don't completely understand your concern. Could you elaborate?

[night cloak]

Like

When I see in yt

I see the drift medal but in my acc I can’t see

[sharp skiff]

Hey! my mythic fashion account have been hacked today and stolen, who can i contact to get it back if you please can help me :).

[storm flume]

Please contact the customer service for further assistance, @sharp skiff. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Could you share a screenshot?

[sharp skiff]

@cyan citrus 🙂

[night cloak]

@cyan citrus

[cyan citrus]

I believe this is a regional event and not available for everyone, @night cloak.

[night cloak]

So what regional

Should I use

[compact oar]

@sharp skiff Please refer to the bot message.

[cyan citrus]

You cannot change your region to somewhere where you're not actually located. The events will be according to your region and not all the events are available for everyone.

[languid gust]

.

[night cloak]

Ok what region tho I’m just asking

[sharp skiff]

@compact oar yes, i would do that but i do not have access to my account no more, they have kicked me out of it.

[cyan citrus]

I don't have information regarding specific regions for this event.

[night cloak]

Ok

[languid gust]

how do I fix this, i’ve tried restarting my device multiple times, reinstalled the game, switched different wifis and used data as well

[cyan citrus]

For how long have you been facing this issue, @languid gust? Also, please mention your device and country.

[languid gust]

about a few hours, iPad Air 3rd Gen, Canada

[acoustic inlet]

hello , i don't know if i have really 100% worst roll ? but i pay 8600 UC so it's 150 time i open the crate
i didn't get any weapon or materials on this try's so it's might be bug or the luck on the items was wrong ?
i was trying "pubg Lucky crate"

[cyan citrus]

Please try to do a Routine Repair of the game from login menu and reset your network settings one time, @languid gust. You can reset your network settings through Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. Restart your device and see if it will make any difference.

[upper stag]

Solve the problem of entering the game from a first-person perspective

[cyan citrus]

This totally depends on your luck and the odds of the crate you are opening. Unfortunately, this is not something we can help with.

[acoustic inlet]

gg then even the boxes i don't get any weapon

😹 going cry in the corner bye ❤️

[cyan citrus]

The FPP game mode has relatively less player base compared to TPP game mode which can result in a longer duration of matchmaking time. Unfortunately, this is not something we can help with as it totally depends on how many players are currently playing the game. You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[cyan citrus]

You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[sterile sonnet]

anyone here

[cyan citrus]

Hello! How can we help you, @sterile sonnet?

[brazen cradle]

Unfortunately, No.

[robust folio]

is there a problem in north america server ?

[brazen cradle]

Hello, Can you elaborate on your issue ?

[robust folio]

can i send a screenshot in here ?

[brazen cradle]

Regarding the issue. Yes please

[robust folio]

Emulator

this happens in solo , duo and squads and in every map !

[brazen cradle]

It’s usual sometimes for it to take a long time for matchmaking in emulators. Unfortunately, we are not best equipped to deal with a lot of emulator issues. Feel free to contact Ingame support if you have tried all the troubleshooting methods.

[robust folio]

its been like this for the past 2 days , and i contacted gameloop support they told me to contact u and the ingame support is useless

it was working before those 2 days normally took between 2 : 4 min to get me in game

[brazen cradle]

I understand. Try playing a couple of TDMs. See if it matches quickly. At this point there’s nothing much I can do from our side regarding this issue.

[robust folio]

its not just me btw , all my friends who play in NA got the same problem

and what makes it creepy that it was working and suddenly outta nowhere it doesn't !!
without a patch or anything changed

[brazen cradle]

Yes, I am aware of the matchmaking delays in Emulator. The game is best experienced in mobile device. The emulator matches with only likewise players and that’s the probable cause for the delay.

[night cloak]

@covert remnant i couldnt do anything

still same

my mic sometimes just dies and sometimes gets sensitivity low ( only can hear if i scream or breath in mic)

[robust folio]

It was working bro , and ik that it takes time to get in game in emulators but now it doesnt AT ALL !!!

[night cloak]

it started like yesterday it was normal before

is there anything else i can do

Customer service doesnt help

[brazen cradle]

I understand you are frustrated. But, we have no much options to fix this issue at the given point in time.

[robust folio]

no there is a fix

[sterile sonnet]

my friend got ban 30 min injustice

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sterile sonnet.

[brazen cradle]

I saw the string. Do you mind me asking, if you re installed the game ?!

[robust folio]

i want to change back to EU servers since this aint working at all and no more solutions to fix it

[edgy cosmos]

Hi anyone here can help me??SOS

[brazen cradle]

And you are playing from NA ?

[brazen cradle]

Hello, What can we help you with ?

[night cloak]

Yes atleast 4 days ago but thing is that its not reinstall fault. 3 days ago it was normal

i think so

[robust folio]

No , i changed to NA to rank to Conquerer played 30 games and no more

[edgy cosmos]

Sir I will describe my problem
Someone log into my account and linked with phone number
When I want to log in with Google play
They need second authentication code with number it's not mine

[brazen cradle]

Probably selecting the region/server that you are residing in would make it better

[brazen cradle]

Contact ingame customer support for further assistance regarding this issue. Select the correct prompts and provide the information they request.

[night cloak]

but if you have anything to say Im all ears i will try if it might help my issue @brazen cradle

[edgy cosmos]

What should I select Sir?

[robust folio]

look , i need you to understand my problem here.
just changed servers from EU to NA to rank for conquerer ,ok.
that was 5 or 6 days ago and it was good and I ranked to to Platinum IV till the 8th of April nothing ever worked tried every solution , it only work if i get in game with someone who plays in EU otherwise it won't.

So I'm asking you to change me back to EU instead of waiting cuz I can't play a single game at all and i cant participate in any events.

[brazen cradle]

I understand what you are saying. You play from a different region on another server. That puts you in a cross server. That explains the delays with match making , you do understand that emulator players are a small number and being an emulator player in a cross server you are bound to face these issues.

[brazen cradle]

Click on customer support in settings or login screen and follow through with the issue.

[robust folio]

OMG

then can you explain why it was good till the 30th game ?

[brazen cradle]

The sound bugs have been an issue, I understand. Re installing usually fixes it. And you say you did that after you faced this issue ?

[edgy cosmos]

I did it but I can't find any feature that would help me

[night cloak]

reinstall after bug started? u meant that? @brazen cradle

[brazen cradle]

Higher tier may reduce your chances of a successful matchmaking may be ? That’s the logical explanation I can come up with.

[brazen cradle]

In game support are best equipped to deal with these issues. Make sure you select the correct prompts.

[robust folio]

my freind got to conquerer in 100 games in 10 days ! please explain

[brazen cradle]

Yes , that’s what am I trying to explain.

[night cloak]

unfortunately no i just deleted game bc i raged and

installed

[robust folio]

or you know what you can still change me back to EU so i can at least get ACE

[night cloak]

but i will reinstall game rn

and i will leave a feedback if it helped

[robust folio]

its like hell having the game and not being able to play it !

[night cloak]

its hells hell playing that game

full of glitches

and might leak yo info

[brazen cradle]

Unfortunately you have to wait for your cool down to change regions/server.

[robust folio]

and no support for Emulators , so why u made emulator server

[brazen cradle]

Please do let us know how it went.

[night cloak]

ill record a vlog

[robust folio]

thats f***** up for real , its your problem to fix game glitches and still nothing

[night cloak]

do time till we can change it rises up every time we change region

or first is 60 and others 120

or is there 180 260

[brazen cradle]

Your feedback’s are most welcome please help us make it a better gaming experience for you. Kindly leave your comments on #old.

[edgy cosmos]

Well, how I can recover my account by only log into it and I can't log in because there's a second authentication

[robust folio]

oh now its a feedback

[robust folio]

since the game released the patch that seperates the mobile servers and emu servers and must be all players in emu the game went down like hell.

[robust folio]

and now you cant help and i must wait 60 days

for a glitch or an error or whatever it is

[brazen cradle]

You can click on customer support on your login page and go ahead from there.

[robust folio]

oh and btw it gets me in TDM WITH BOTS !!!

[brazen cradle]

Absolutely right.

[robust folio]

so arrogant

[brazen cradle]

That explains why the matchmaking is taking longer than usual.

[robust folio]

ye cuz a dumb patch that only allows real ppl in game and no bots in game

thats unfair , seperate the servers and also make it harder for emulators

why u made emulator server then

[night cloak]

this week prize is 1000 uc on eu? or was it previous week

[robust folio]

i demand to changed back to EU server or i need to talk to your supervisor or whatever has higher rank than yours

[brazen cradle]

I am not sure if it increases like that. But, I don’t think so.

[night cloak]

as i know 1000 uc is for asia then for eu then again and again

But idk which week we on

[brazen cradle]

Unfortunately to change servers you have to wait for the cool down.

[robust folio]

or you fix your game problems .......

[brazen cradle]

I’ll do my best to send across your message. Anything else you need help with today ?

[blazing agate]

When will pubg send next update for devices to support 90fps?

My device did met the requirements but still haven't got any

[brazen cradle]

Hello, I am not equipped to answer that question. But you can check pinned messages for devices that doesn’t support 90 fps.

[night cloak]

@brazen cradle Reinstalled tried tdm mmic logo shows next to name seems it works. ill let ya know if something goes wrong

[brazen cradle]

Sure thing 👍🏽

[proud bolt]

Hi I need assistance, I am an iPad player and I've been playing the new Royale Arena map (Erangel) a lot. I was playing with my friends, we made a room to compete 2v2; then all of a sudden my character stopped taking any damage mid game. I was surprised. We remade the room several times. I was the ONLY one with that glitch happening in every match we played. Now it has happened again, I've played like 5-6 games now and my character stopped taking damage. This is serious for me because to the opponent it would seem like I am hacking. Which I'M NOT. It's the original game I downloaded from App Store etc etc.

EDIT: It has only happened in the new TDM match, i've never encountered such glitch before.

[tepid frigate]

Hello, someone hacked my Facebook account then they log in to my pubgm account and unlinked it. I can no longer log into my account. What should I do?

[digital lion]

I am talking about regional ranking, tho your deduction make no sense

[brazen cradle]

Hello, I understand. Do you happen to have a screen recording of any of the matches you played after you encountered that glitch ?

Hello, do you happen to have a screen recording of the above glitch ?

[proud bolt]

Unfortunately no, but I will take a screen recording of the glitch, when it happens again.

[brazen cradle]

Could you please make a screen recording and submit that in the below format here

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[cyan citrus]

Same for the ranking. As we only provide community support through this platform, we will unfortunately not be able to help you with issues related to your account. Such issues should only be handled by the customer service.

[brazen cradle]

And please send it here in the below format

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[cyan citrus]

A patch was recently released to address this issue. When is the last time you have faced this issue?

[proud bolt]

Could you clarify if the Numeric User Identification is my PUBG ID?

[proud bolt]

Around 5 minutes before I reported the issue in this thread. It was in the Erangel Royale Arena.

[cyan citrus]

Can you include the following details, @proud bolt? Yes, the numeric user identification refers to your game ID in numbers.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

What do you mean, @night cloak? That reply was not meant for you.

[proud bolt]

Yes, I'm trying to see if it happens again ( I'll record it this time ),
Do you still need the screen recording of it or is the requested information sufficient?

[cyan citrus]

A screen recording would be helpful but we can start with standard player details that I have mentioned above, @proud bolt.

Please be more detailed about your inquiry.

[proud bolt]

Noted.

Below is the requested information
▫️ Numeric User Identification : 51475800048
▫️ Device : iPad Air 4th Gen
▫️ Network : WiFi
▫️ Country : Hong Kong

The server I'm playing on is North America.

[cyan citrus]

You may look for regional communities through #735483472432594994 sub point 3.1 to get help in your native language. Also, please do not mention the moderator role without server related emergencies.

[cyan citrus]

Thank you. The last time you have faced the issue was roughly 5-10 minutes ago and you did not get any damage yourself?

[robust folio]

is emulator supported here ? its a game problem not an emulator problem !

[cyan citrus]

We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance, @robust folio.

https://www.gameloop.com/.

[robust folio]

again , its a game issue not from the emulator

[cyan citrus]

Can you please add more details about the issue you're facing, @robust folio?

[robust folio]

match making takes up to +15mins and i cant join anygame

[cyan citrus]

What is the game mode, server and perspective you're playing on, @robust folio?

[robust folio]

3rd person in NA and its in classic mode ( Solo ,duo and squad) in every map too

[proud bolt]

Yes that is correct. I stood there for over 30 seconds, my opponents were shooting at me, I did not take in any damage.

[dim ether]

BANGLADESH CAN PARTICIPATE PMCO?

[robust folio]

oh and it was working just fine before

played 30 games there and the issue happened in the 8th of this April

[dim ether]

@robust folio

[robust folio]

yes bro

[dim ether]

BANGLADESH CAN PARTICIPATE PMCO?

?

[robust folio]

idk im not a mod

[cyan citrus]

As emulators have relatively less player base compared to mobile platform, a higher matchmaking time can be expected. Unfortunately, this is not something we can help with. Also, North America server has very less player base compared to other servers. It is possible that you have started to face the issue recently because you have ranked up in the game. At higher rank, the number of total players will decrease and so the matchmaking will increase as well. What I can suggest is to play at another time, try to disable matchmaking preferences or switch to a server with higher player base such as Europe.

[cyan citrus]

For any questions related to PUBG MOBILE Club Open, you can use the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm.

[robust folio]

then how come it was playing just fine before bro

[cyan citrus]

Please refer to my previous response again, @robust folio.

[cyan citrus]

Got it! Thank you.

[robust folio]

my friend ranked to Conquerer in there just a day b4 this issue

[cyan citrus]

I don't understand what you mean here. Can you please rephrase it?

[robust folio]

so its not related to players

[opal cradle]

there was such a problem played on Korea and Japan server was ranked diamond 3 decided to change server due to high ping moved to Europe server and now it shows bronze 5 in my rating and in the mode outside the rating remains a diamond 3 the bottom line is that after switching to another server, the rating title was reset and diamond 3 is shown everywhere

[robust folio]

it used to get me in with 3 to 10 player and the rest are bots

[cyan citrus]

Sadly, we will not be able to help you with this any further through the community, @robust folio. You may try to reinstall the emulator or contact the customer service in-game for further assistance. You can also submit a report of the issue through #old in compliance with the channel's pinned instructions.

[cyan citrus]

If you switch your server, your rank will be reset according to your new server. You can only change your server once every 60 days.

[robust folio]

same old replay , i dont know why no1 can even say a more reasonable solution for this , at least can i change back to EU !!

without the boring cooldown

cuz thats horrible

[cyan citrus]

You can change your server through your in-game Basic settings, @robust folio. If there is a cool-down, you will need to wait for that to be over.

[robust folio]

so basically you cant do anything unless its money related , thnx best fake support

[opal cradle]

is there a way to go back to the server to return the rank without waiting 60 days

[trail apex]

when will uc station arrive ?

[cyan citrus]

No, there isn't.

[robust folio]

nah he cant do that cuz he is not a real support 😄

[cyan citrus]

No information regarding this. You may provide your feedback regarding this through #old.

[cyan citrus]

Not even the customer service can help you if there is a cool-down on your server and it is same for everyone. You will need to wait before you can change your server again.

[robust folio]

well there something called game managment or GM that can literally do anything

[floral spindle]

Changed to Publix

[robust folio]

but i think u dont know that cus u just type answers not a real player nor a support

[opal cradle]

and now I have to re-pump my rank, because I changed the server?

[cyan citrus]

No, they cannot help help you with that. This is not an issue and the cool-down is there for everyone and you cannot bypass it. You may refer to the support article and please avoid repeating the same question.

https://tencentgames.helpshift.com/hc/en/3-pubgm/faq/358-what-should-i-do-if-i-want-to-change-my-server/.

[cyan citrus]

Thank you. A patch was recently released to address this issue. Can you please try to play again and see if you will still face the same issue?

[robust folio]

so basically they can unban but cant change the servers haha so funny

[cyan citrus]

You have already been answered. Feel fee to use #chat for general conversations.

[robust folio]

hahaha nice 😄

[cyan citrus]

Please state your issue or avoid cluttering the support channel.

No, I do not.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Here, @night cloak. Refer to my this response.

Please state your issue regarding PUBG MOBILE or stop cluttering the support channel, @night cloak.

[olive dove]

Hey, you can speak privately to me regarding your inquiry and I will be more than happy to assist you.

As you have been warned before by one of our moderation team, please avoid mentiong the moderation role again.
Otherwise, we will be forced to take an action.

Alright, you may only speak English in here.
If you have an inquiry regarding the game, you may join one of our regional communities (#735483472432594994 3.1.) for further assistance.

[mortal pecan]

I want to change my country from Germany to Pakistan and the option of changing country is not showing in game

[brazen cradle]

Due to strict data protection policies in Europe that is currently not possible.

[mortal pecan]

Sir then what I do with it and why it's not possible I have already a Asia server and I want to change it to Pakistan sir please I need a solution

[frail sorrel]

My account was hacked and my phone number was set how to log into my account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[proud bolt]

I've got the recording. It happened 3 minutes ago. AGAIN.

https://streamable.com/5z8q35
It's not long but the match was coming to an end. But it's evident that the guy shooting me with thompson , should've killed me, or at the very least damage me. But I didn't receive any damage.

Also, please notice my kill streak and the damage dealt to my helmet and vest. It's 0. I stopped taking damage after I respawned.

[frail sorrel]

My account has been frozen. Unban time has passed and i still didnt get unban, please help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frail sorrel.

[cyan citrus]

Got it! Thank you.

[mild belfry]

My account got banned for 10 years without a specific reason will anyone be able to help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mild belfry.

[covert remnant]

Yes?

[frail stone]

My unban time has passed but im still banned. ( Account was frozen, not banned 10 years) <@&481161015728406538> please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frail stone.

[covert remnant]

@night cloak You need to get Royale Pass and level up to get your name on plane. I did not understand the latter part. Could you elaborate?

Please elaborate what do you mean.

[tough swan]

hello. I was blocked in the subway for transferring things from one of my accounts to my other account. I did not violate the rules of the game and did not harm anyone. Can you tell me where I should write to have my problem addressed?

[median falcon]

Hello customer, my account was hacked, then the hacker activated the cheat, and my account was blocked, and I will not violate the criteria

[polar marsh]

Please refer to the private message from @polar marsh for further information, @median falcon.

[covert remnant]

Constant 80ms means ISP issue. Please use mobile data.

[fair drum]

Ms issue

[covert remnant]

@fair drum Try using WiFi.

[fair drum]

I tried with WiFi and data both

[covert remnant]

Could you share a screenshot with WiFi?

[fair drum]

In lobby ms is perfect but when enter in the match it's too heigh

[fair drum]

Give me a minute

[covert remnant]

Sure, take your time.

[tough swan]

it doesn't help my problem

[covert remnant]

This is an exclusive title for investigators. Are you an investigator?

[tough swan]

why do you need a support chat if there is no help here, but only a bot?

[candid snow]

Subway doesn't work. Writes: This feature is undergoing beta testing, in which you are not participating, while I have already played it

[covert remnant]

This channel is for server members to help each other.

Please contact the customer service.

[green agate]

Unfortunately not everyone is going to get access to Metro Royale, please keep an eye out for any announcements on this.

[candid snow]

like, this season you play, but next season you don't? Seriously?

[tough swan]

tell me how to contact?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[junior birch]

Please refer to this message, @tough swan.

[green agate]

You can apply for this feature once you are the appropriate rank in the game.

[candid snow]

.

[fair drum]

speed test on wifi

[junior birch]

As Metro Royale is still under beta testing, only some players have been invited. You can look forward to the next chapter.

[fair drum]

Speed test on mobile data

[tough swan]

Do you know what a bot answers there that does not understand what they are writing about?

[fair drum]

@covert remnant

[green agate]

Yes, through the game.

[fair drum]

@junior birch MS issue on mobile data and wifi also

[junior birch]

If the customer service doesn’t help with your issue, feel free to send an e-mail to [e-mail].

[green agate]

You should apply to become an investigator inside of the game.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fair drum. You can also submit a report in #old in compliance with the channel's pinned instructions.

[vale zealot]

Hi

[fair drum]

Reported many times but issue didn't solve

[junior birch]

Hello, how can we help you?

[green agate]

You should wait for a week so that they are unlocked again.

[tough swan]

ok, thanks, tell me more usually how long they answer there

[vale zealot]

I want ask why have fake popularity and one do anything ?

[junior birch]

Depends.

[candid snow]

when the subway was leaving, they let me in. In the last chapter they didn’t let me in, they didn’t let me in here how it works. and at the same time my friend has already played the chapter 2 times in a row

[tough swan]

average

[fair drum]

@green agate
@junior birch
@

[junior birch]

Feel free to report in #old in compliance with the channel’s pinned instructions.

Anytime, @night cloak.

[junior birch]

As Metro Royale is still under beta testing, only some players have been invited. You can look forward to the next chapter.

[candid snow]

Understood you, write according to the manual

[night cloak]

hello i need help with something

[brazen cradle]

Hello, State your issue.

[night cloak]

hi, so theres this event called vibrant aniversary, i cannot see it on my account but my friend can

[junior birch]

What is your in-game account level?

The new guest account will be overwritten when your original guest account is successfully recovered.

The new guest account will be deleted and you will be able to get your old guest account back.

The new guest account will be deleted and you will be able to log-in to your old guest account, hope you understand.

You are most welcome!

[vital violet]

I’m running into an issue with privacy and social in game setting. Every time I check those settings it says I have my popularity disabled, so I turn it back on and it stays like that for a short amount of time. If I go into a match then come out or simply restart it says it’s disabled again. Same goes for opt out plane finish. It’s very annoying. I’m also having an issue with my linked email, I’m trying to do the secondary protection for my account but I get no email from pubg for a verification code. I’ve checked numerous email addresses that I have and in not a single one there’s and email. I could really use the help distinguishing the email I have linked and go from there. I’ve tried with customer support in game and they can’t do a single thing for me with both options

[junior birch]

We cannot help with account related issues, the better way is to contact the customer service.

[junior birch]

For the first issue, did you perform a routine repair from the login menu?
For the second issue, you should try again after 24 hours. You should receive the verification code in your e-mail address.

[frosty depot]

What is the solution?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @woven fiber. You can also submit a report in #old in compliance with the channel's pinned instructions.

[junior birch]

The login limit for the device has been reached. Use a device that is already logged into the game to continue playing the game.

[frosty depot]

Ok, can I play the game from this device again after a while and how long to play again

[junior birch]

After 12/24 hours, I’m not sure.

[viscid tusk]

Anyone help me to changing region in PUBG mobile i can't find region chaning opation

Hello

[junior birch]

Can you please provide an image here?

[finite plover]

I nead to ask about thing in pmco

@junior birch

[junior birch]

Feel free to send your inquiries regarding PMCO in: https://discord.gg/esportspubgm.

[night cloak]

https://www.youtube.com/watch?v=xAmqavww9z0

[junior birch]

Do you think the player is a cheater?

[robust summit]

@junior birch

[junior birch]

Feel free to send your inquiries regarding PMCO in: https://discord.gg/esportspubgm, @robust summit.

[lofty totem]

Is this just a ghost mode @rough cloak

[junior birch]

What do you mean, @lofty totem?

[night cloak]

@junior birchYes, my brother

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[lofty totem]

2 hour match making

[slender yew]

HI In short my problem is that my phone does not reach the verification code to log in to my account what do I do I hope you speed up the reply and thank you

Any help

I'm angry now, not, because three days ago, I couldn't sign in to my account because when I needed a helping hand, no one crossed me.

Where's the support here?

[vast kestrel]

What the hell is wrong with PUBG

My other friend acc got hacked today to

And they link phone number

@lime juniper

[storm flume]

Please contact the customer service for further assistance, @vast kestrel@slender yew. Refer to subpoint 5.4 in #faq for further information.

[vast kestrel]

It’s useless

It doesn’t f do anything

Wth

<@&481161015728406538>

[slender yew]

I did, and I don't find my problem with the options that appear in front of me in in-game support, and the answer is always a POT, not a human being.

[green agate]

Unfortunately, only customer service can help since this concerns your account's information.
@vast kestrel
@slender yew

[surreal kindle]

Здравствуйте

[vast kestrel]

When I say that I can’t login it say they can’t do anything

F ping

[storm flume]

Please do not use languages other than English, @surreal kindle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vast kestrel]

Pubg

[surreal kindle]

Да

[vast kestrel]

I can’t login

See they are useless

@green agate

[green agate]

They are telling you to login using your social media, if you cannot, you should contact your social media's customer service to try and recover your method of logging in.

[vast kestrel]

I can’t he link phone number

[slender yew]

The problem is that the verification code does not reach my phone and when I press (get the verification code) comes a message saying (the process has been completed) but nothing reached my phone do you understand the problem?

[vast kestrel]

And I need a code to login

[green agate]

Yes, only customer service can help you due to verification errors.

[green agate]

Unfortunately, us moderators cannot help your issue. Your account's security is an issue that only customer service can handle.

[valid zephyr]

MANSURZINHO ID :8490461 SENHA 123

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @valid zephyr. Remember to read through #faq before asking questions in the support channels.

[vast kestrel]

@green agate then PUBG or should I say trash mobile need to fix the customer support

[slender yew]

Well, consider that customer service can solve my problem. Also when I press customer service I do not find my problem with the options that are in front of me. And the reply is always that is not a human that understands the problem and solves it

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @valid zephyr.

[green agate]

Feel free to post your suggestion in our #old channel.

[green agate]

They should have a general option for your issue.

[slender yew]

No, believe me, there's no option in the options that contains verification code errors.

[vast kestrel]

I have a question

[green agate]

Please state your question.

[vast kestrel]

On what device will the 90fps come

I heard they are working on fps

[green agate]

They should have a miscellaneous category then.

[storm flume]

Please refer to this channel's pinned messages for further information, @vast kestrel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[slender yew]

Can you tell me where the option contains the verification code errors is?

[vast kestrel]

Why the 8 pluse not getting 90 fps

I was thinking an going back to my phone

[slender yew]

That's if we consider that there's

[vast kestrel]

Now no

Why the 7 plus not 8 plus

@green agate

[green agate]

I can try to help you if you send me screenshots in private.

[mortal pecan]

I want to change my country from Germany to Pakistan but there is no option in my game to change it also option is not available with vpns what should I do with it

[vast kestrel]

Hello

[vast kestrel]

Vpn

[slender yew]

sure

[green agate]

For phone optimizations, please keep an eye out for any announcements.

[vast kestrel]

Ok coz the 8 plus is more newer

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Others included are the US and the UK. If none of these apply, and you physically cannot change your region, feel free to contact customer service for support.

[vast kestrel]

So they should put 90 fps

[slender yew]

Send me a message in private.

[green agate]

I cannot due to your settings.

[mortal pecan]

@green agate I am in Pakistan currently but no option is available for changing country

[slender yew]

I can't send you a message because of your preparations.

[slender yew]

You can add me?

[junior birch]

If you have issues with matchmaking, you can submit a report of the issues you are facing through #old in compliance with the channel's pinned instructions.

[slender yew]

try

[junior birch]

Can you please provide an image of the issue you are facing?

[mortal pecan]

@junior birch

[vast kestrel]

The 7 and the 8 are the same dummy

[green agate]

Let's refrain from misuse of support channels.

[blazing agate]

I'm really sorry

[vast kestrel]

The 8 and 7 have 60 hz bro

[junior birch]

Accounts in the European Economic Area (EEA) cannot change countries or regions at will due to the General Data Protection Regulation (GDPR), You may contact the customer service instead. For further information please refer to the sub-point 5.4 in #faq.

[vast kestrel]

@blazing agate

[vast kestrel]

..

[mortal pecan]

@junior birch I contacted customer service but he cannot respond well

[junior birch]

If you cannot access the option despite of your device meeting the requirements, it may be supported in the future instead. You may submit: https://forms.gle/e1cyNbdzbbhAuYWQ6, @weary summit.

Please wait patiently as the customer service receives an enormous amount of requests every day, @mortal pecan.

[stoic saffron]

I have a problem with the account, my phone number has been hacked and I have been banned from accessing my account

[storm flume]

Please contact the customer service for further assistance, @stoic saffron. Refer to subpoint 5.4 in #faq for further information.

[fossil badger]

can you help me!!? My account was created before the update, and with the new update, the account has been recalculated. 51ت

[fossil badger]

can you help me!!? My account was created before the update, and with the new update, the account has been recalculated.

[night cloak]

Help can't access metro royale

[junior birch]

Can you please provide an image of the issue you are facing?

[junior birch]

Can you please elaborate on your issue?

[night cloak]

@junior birch

[junior birch]

As Metro Royale is still under beta testing, only some players have been invited. You can look forward to the next chapter, @night cloak.

[night cloak]

It's been doing it for a while

[junior birch]

You can look forward to the next chapter, then.

[fossil badger]

An account was created a while ago on my own account id, but the company removed them due to the problems that existed, but the new update restored the accounts on it with bad pictures

[storm flume]

Please contact the customer service for further assistance, @fossil badger. Refer to subpoint 5.4 in #faq for further information.

[fossil badger]

Do you mean inside the game

[junior birch]

Yes.

[fossil badger]

I reported it and I also made my friends report it but to no avail

I know you are doing a good job and are removing the photos

please help me

[junior birch]

We cannot optimize your account through this community, the better way is to report it through the customer service or ask one of your friends to report your account.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @gray niche. Remember to read through #faq before asking questions in the support channels.

[fossil badger]

I did that for a week, but to no avail

Here is someone who always helps me when they put a bad picture in the account they remove it

[storm flume]

Please contact the customer service for further assistance, @fossil badger. Refer to subpoint 5.4 in #faq for further information.

[knotty pecan]

@knotty pendant put your request here

My teammates are not able to find the GAC app in store, and even through the link. Region is NA, I am aware that we can change our app store region and download the app. but please check the availibility of the app. thanks

[junior birch]

Feel free to send your inquiries in: https://discord.gg/esportspubgm, @knotty pecan.

[knotty pendant]

Hi Admins, Sorry to bother you at this time,My team was unfairly banned due to one of my teammates using an Alt during the all talent challenge or what some players refer to as Crew Challenge. That alt is banned for 10 years. The ruling stated that we "modified the game code or data", which is saying my teammate broke through the pubg anti-cheat for CC. My whole team is now banned for 2 weeks since we played with him right before his ban, which conflicts with PMCO. Can you help my whole team get unbanned?
We have several clips and evidence from our player and his teammate that show we are indeed not hacking. All of us have been playing this game for 4 years trying to play atleast pmco qualifiers. With this ban it hinders us from getting a shot at pmco. During the last match that we’ve played for the night, King, the person who was using an alt and banned for 10 years, threw a grenade inside a shack which brought up suspicions amongst the players in the lobby. We made an argument to them that we were checking every possibilities to prevent us from getting camped. One of those possibilities was the shack. He ended up throwing a grenade on a complete assumption that he could be hiding inside and ended up killing him because the player happened to be inside. We have recordings from multiple perspectives supporting our innocence and claim that the grenade was based on an assumption. We can send you the clips that we have it was all recorded. This ban took place on the 11th of April. Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @knotty pendant.

[night cloak]

This man hacked my account and stoled my clan
I was playing peacefully until someone get in my account and try to stole it I’ve changed password but he stoled my clan
I’ve created this clan in saison 6

The way he get in my account by hacking the inside link
Why did u give our information to another people why tell me !
He stoled my clan and he tried to stole my account !
I’ve so many proves that can prove this is my clan

Is there any solution u can do it for me !

@junior birch

[real bloom]

Why can't I hear 3d audio while wearing headphones, it isn't a problem with my phone or headphones as I can hear 3d audio in other games and youtube videos of PUBG itself, but in-game no matter where the shots come from, I hear equally from the both sides.

[night cloak]

so didnt quite work

[livid gazelle]

Iam in pakistan and o want t9 change mh server from Bulgaria to pakistan but there is no option to change the region help me now

Iam in pakistan and o want t9 change mh server from Bulgaria to pakistan but there is no option to change the region help me now

[slim relic]

@covert remnant hello

[floral spindle]

So far chats, twitter, and posts on reddit say theyve made it worse with the patch. LOL
Which would be typical for the Devs.

Is it even worth playing?

[wide hollow]

trying to link my email, what's the password is asking? I linked both twitter and google play on my acc

[tranquil stirrup]

Hello

Hacked account

Account has been hacked, the Twitter has been changed

I have the old user of the Twitter and password

@support

<@&481161015728406538>

I need a way to access back with the information I have and unlock and link it to a new email or something like that

Pls support, this account has been 4 years old

I can’t lose it just like that

[compact oar]

Accounts in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR). Please contact customer service in-game.

[storm flume]

Please contact the customer service for further assistance, @tranquil stirrup @night cloak. Refer to subpoint 5.4 in #faq for further information.

[tranquil stirrup]

But how do I manage to talk to someone, the bot always doesn’t let me

Is this normal?

[hollow grail]

keep an eye on tiktok as it is flooded with cheating / hacking related content ( livestreams and posts)

[tranquil stirrup]

Ikr?

It has a whole new device that auto fires

Is this normal?

Support!

[night cloak]

Relax dude @tranquil stirrup

Maybe restart the game and try again?

[tranquil stirrup]

Is that Normal.

Yes or no

[night cloak]

Depends

[tranquil stirrup]

Don’t tell me to relax, it’s my account that has been hacked

[night cloak]

Maybe check ur wifi

[tranquil stirrup]

Wifi is perfect

[night cloak]

Restart the game?

[tranquil stirrup]

Ok

Doing same thing

[tranquil stirrup]

Nothing

It’s almost been an hour

[dense quest]

Can someone please help me, my account was hacked and all my log in was removed, I really need some help

[zinc heath]

my account got hacked as well
did try to connect with costumer care with mail and different means but no reply at all

[dense quest]

Yes, I emailed them, I tried the customer support in game and no response

[feral forge]

Please know that we are unable to assist players with account related issues here on Discord, only the in-game customer service can assist you with such issues, @dense quest and @zinc heath. If you have already contacted them and provided the necessary information requested by them, please be patient for a response from them.

[tranquil stirrup]

Not even your ingame support can

What a game man

Where both supports can’t contact

[knotty pecan]

not fixed

invinsible glitch

[night cloak]

@green agate since ur the only one online ig

[green agate]

Every monday, please refer to the previous reply that you received.

[night cloak]

Yeah thats what i wanted to refer

It didnt reset

It still says different region

[green agate]

It is going to take some time.

[night cloak]

Ill come back to it if it shouldnt work , thanks

[cedar kayak]

Hi! There are no events on my account for a long time. ID 6903505776

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cedar kayak.

[cedar kayak]

Thanks

[hybrid rapids]

Cant get into a duo game at all

Tried every single map and waited

[patent sleet]

Hello pubg team!
The channel which I am giving you, uploads the video of Hack on this channel. Please remove this or remove the video.
URL 👉https://youtube.com/channel/UCoA963NqrCVLmf_BeAmsj8g

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @patent sleet.

[covert remnant]

@hybrid rapids Try playing at a later time.

[sweet merlin]

@hybrid rapidsonly erangel we can@covert remnant every day💩

[agile wolf]

Why doesn't Metro Royal work?

What this Beta-Testing?

[brazen cradle]

Hello, Could you provide the following information

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[brazen cradle]

Currently there’s only limited access to players for that mode due to Beta-Testing. Thank you for your patience.

[rich pasture]

I can play pmco if I'm 15 years old?

[brazen cradle]

Hello Online PUBG MOBILE cheating content is to be reported through https://bit.ly/3soBavK.

[knotty pecan]

5138107050
Iphone 12 pro max
verizon
us

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[brazen cradle]

Appreciate it

[brazen cradle]

Just to confirm. This is your gameplay recording and your information. Correct ?

[knotty pecan]

Yes, it is

[brazen cradle]

Thanks bud

[lapis phoenix]

Is there anyone here i want to ask something about BGMI

[brazen cradle]

Hello bud. This is PUBG MOBILE GLOBAL Discord. Kindly head over to the concern discord server for queries related.

[lapis phoenix]

Thx i have my global account transferred to BGMI and i cant play BGMI due the high ping on indian server is there any way i can return to global version i really cant play at all and thanks again

[brazen cradle]

Unfortunately transferring back to the PUBG MOBILE GLOBAL version is not possible once you are transferred out of it. You are welcome.

[lapis phoenix]

Can in-game support help ? Not at all please i spend a lot in this account i cant buy another one💔

[brazen cradle]

I don’t think they can help you with this. You can create a new account in PUBG MOBILE GLOBAL Version.

[lapis phoenix]

Ok sorry for wasting your time mate

[brazen cradle]

No, you didn’t. You are very welcome.

[spare tulip]

Can Korean version take part in PMCO?

[brazen cradle]

You may seek assistance related to PUBG MOBILE E-Sports at https://discord.gg/esportspubgm.

[spare tulip]

Ok thanks

[brazen cradle]

You are welcome

[uncut urchin]

Hi,I hope you are all doing good. I wanna discuss something with you. Someone hacked my account and link third link with secondary verification so when i try to login my pubg account it requires a code which sent to that person who link. My link with Facebook and twitter but hacker don’t have access on that accounts because i have changed my password. I have all the information. Kindly help me regarding this, i am so worried and may be he will try to unlink my social media accounts. Thanks

[storm flume]

Please contact the customer service for further assistance, @uncut urchin. Refer to subpoint 5.4 in #faq for further information.

[grand hedge]

I have a question regarding if a player in on platinum on current season but in the last season the player was not on platinum can we register him

[late sparrow]

My account has been hacked and I've not shared any credentials with anyone or any social media credentials either, I've already submitted a ticket on the support Forum and I've already contacted the in game customer service but nothing seems to work.. is there anyone that can help here?

[brazen cradle]

Hey bud. I understand. Contact ingame customer support for further assistance regarding this issue. click on Customer Support on your login screen and follow through.

[brazen cradle]

Hello, You’ve done all the right things. The only thing left is for them to get back to you in due time as there is an enormous number of reports that they are dealing with right now. Thank you for your patience.

[brazen cradle]

Am guessing this is for All Talent Championship ?

[ivory ice]

I cant login with google play

[brazen cradle]

Are you logged into your google play account on your device ?

[ivory ice]

yes i choose that account i want, and game show that

[brazen cradle]

Try repairing and logging in

[ornate prism]

Please ban this guy at least for 7 days he always like to go outside the map on metro Royale please
Ban these type of players

[ivory ice]

didnt help

[brazen cradle]

Location ? And any alternate login method ?

[ivory ice]

iran/ i have linked in email too, when i use password and do puzzle it say WE HAVE DETECTED SUSPICIOUS ..., then when i try with verification code noting send to my mail

[true olive]

Yooo fix the tdm immortal ennemy glitch Wtf ? Iphone X, wifi, germany, ID: 5126228609

[brazen cradle]

This is noted , repair the game once. I’ll be needing In game ID too. Appreciate it.

[brazen cradle]

Has the verification code been sent 3 times within the last 24 hours

[brazen cradle]

@true olive

[balmy flax]

Ididn't get any fixes. from support
I am very disappointed with the support of the game.
Support left my email in the trash.
I don't get justice
Even if my ID is stolen
I can't talk to real people to support it.
I'm very disappointed that the support

[brazen cradle]

Hello. I understand you are frustrated. I am assuming you’ve contacted the In Game support regarding your issue ?

[balmy flax]

Yeah dude, I'm not getting fair game at all.😂

[brazen cradle]

The In game support team has overwhelming reports at the moment that they are dealing with. You’ll seen get a response from them. Thank you for your patience.

[true olive]

Edited

[simple roost]

I have a question.

[brazen cradle]

Thanks. Appreciated.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @patent sleet.

We are unable to provide assistance if you do not ask a question or state a problem, Kabir#2872. Remember to read through #faq before asking questions in the support channels.

[ivory ice]

Yes

But i tried my friend's account and again did not get the code

[brazen cradle]

There’s a cool down time for the verification code. It can only be sent 3 times in 24 hours and not more than that.

[brazen cradle]

@simple roost

[ivory ice]

Ok i try next day thanks

[radiant frigate]

Is seagm a good way to get uc in PUBG?

[vagrant tulip]

You should rather buy UC from Midasbuy as it's the only official shop for UC.

[radiant frigate]

Oh, i understand, thank you

[vagrant tulip]

https://pubgmobile.com/pay
This is the link for Midasbuy.

[radiant frigate]

They have very good prices

[vagrant tulip]

Actually they are the cheapest.

[radiant frigate]

They are not

What i can get from Midas for 44£ i can get from seagm for 40

39 to be honest

[jolly fiber]

hello pls look into my matter. I spend so long in the game to earn money n buy high lvl armor/weapon just for them to cheat n take my stuffs like that. It aint funny. How to have fun playing game if cant establish trust between teammate anymore? 🙃

[vagrant tulip]

There is different prices for each region may for you it's more expensive.

[regal brook]

My controls were changed mid game

[vagrant tulip]

Can you further explain your issue exactly?

[radiant frigate]

Thank you for answering

[regal brook]

How do i get my settings back

[jolly fiber]

@vagrant tulip

[vagrant tulip]

You may try routine fixing the game and try. If the issue happens again please record a video evidence and report it in #old.

[regal brook]

Where can i do that routine fix

[short vortex]

Welp

The powerbang coins system won't reset for me

[gleaming dove]

Hello

I want to report someone

[short vortex]

Like I collected 45 coins on the first day and still I am not able to collect them

Any idea?

[vagrant tulip]

This can't be reported in the community you should rather try contacting the customer support in-game or report them in match. You should be careful giving your item's to anyone.

[covert remnant]

Cheater?

[vagrant tulip]

Log out of your account and at the top right corner there is the routine fix button.

[short vortex]

[gleaming dove]

Yes,
This video for him
https://youtu.be/sF6t7A3r3UE

[short vortex]

Ahhhhhh stupid white name

[jolly fiber]

how to contact the customer support in game? whrs the button? the last time i report the player they replied with "the player did not cheat" 🙃

[short vortex]

It's not the time for kidding

I really want that voice card

@green agate

Help

I am eat u

[vagrant tulip]

Technically he didn't cheat, He just tricked you. The customer support button can be found by clicking on the settings and at the bottom right corner there is the customer support icon.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @short vortex. You can also submit a report in #old in compliance with the channel's pinned instructions.

[short vortex]

Ahhhhhh

[jolly fiber]

ya thats why. I didnt even report them as cheating but whoever in charge assumed i reported them about cheating eventhough i didnt press that "cheating" button when reporting them

[surreal sail]

i got banned for fraud via scam accounts? how can i get my account unbanned, i dont understand the reason

[storm flume]

Please contact the customer service for further assistance, @surreal sail. Refer to subpoint 5.4 in #faq for further information.

[lone wigeon]

Is uploading Pubg mobile content on youtube in INDIA
Legal or Illegal??

[vagrant tulip]

The game is banned in India you're not allowed to be using the game in india.

[real bloom]

Why can't I hear 3d audio while wearing headphones, it isn't a problem with my phone or headphones as I can hear 3d audio in other games and youtube videos of PUBG itself, but in-game no matter where the shots come from, I hear equally from both the sides.

[lone wigeon]

But somehow it is accessible for some people

[vagrant tulip]

They could be using a vpn.

[lone wigeon]

Yess

They are

[vagrant tulip]

Which is not allowed.

[lone wigeon]

Ok

And I have another que

[real bloom]

Do mods even do anything here?

[vagrant onyx]

Bro remind that when you use vpn there is possible you will play with high ping

[vagrant tulip]

What is your phone type and headphones?

[vagrant onyx]

The game become unplayable @lone wigeon

[lone wigeon]

But it is not high for them

[vagrant onyx]

Maybe they use some other vpn or recommend one

[noble hatch]

i wanted to transfer my acc from pubg to bgmi

[brazen cradle]

You are welcome

[vagrant onyx]

If your account is not European you can transfer

[lone wigeon]

And 2nd question
Can i transfer my indian pubg global account to bgmi??

[real bloom]

OnePlus 7t but android 10 and boat earphones

[vagrant onyx]

Same answer

If your account is not European you can transfer

[lone wigeon]

@noble hatch same

@vagrant onyx my account is asian

[real bloom]

It isn't a problem with my phone or earphones though, as they work fine in other games and videos of PUBG.

[lone wigeon]

I dont know how can i transfer

[jolly fiber]

@vagrant tulip and btw pls fix whatever this problem is. Sometime when i play metro royale, while loading to enter match i'll be sent back to the lobby and whatever bag n weapon i got/bring into match all dissapear. This happened numerous time dy. Spent so long in the game earning money to buy stuffs and always gone just like that. Now other player know how to cheat other players stuffs. It is VERY FRUSTRATING.

[noble hatch]

steps?

[lone wigeon]

@vagrant onyx steps

[vagrant tulip]

Make sure ULTRA audio is available for your phone and selected. Earphones can't generally deliver a good 3d sound you should be using a gaming headset. After all the 3d videos which you hear on youtube isn't like the game audio.

[vagrant tulip]

Please report it there #old if you got some video evidence.

[vagrant onyx]

@vagrant tulip can you help them >> @noble hatch @lone wigeon

[lone wigeon]

@vagrant onyx i knew you may dont know still its ok

[vagrant onyx]

@lone wigeon @noble hatch i think after you download bgmi you log in same acc than data will transfer

[lone wigeon]

I don't wanna take risk

[real bloom]

My headphones are not really cheap, they are good enough, and yeah I forgot to add that my earphones do provide 3d audio with another phone of mine.

[lone wigeon]

I have season 2 account with glacier m416 and hellfire akm

[vagrant onyx]

( do it in your own risk )

And remember ones you transfer you cannot log in back to global version no more @lone wigeon @noble hatch

[vagrant tulip]

I don't have the latest information if the transfer is still available you may download BGMI and check it for yourself.

[surreal sail]

how can i contact pubgm on email?

[real bloom]

So it isn't a problem with my settings, phone or headphones and is probably a bug, right?

[lone wigeon]

Thank you 😥

[vagrant tulip]

You're welcome.

[vagrant tulip]

Most probably not or else everyone would be reporting it. Do you have ultra audio settings turned on ?

If possible can you enter your phone audio settings and check if mono sound is turned on or off ?

[real bloom]

Yes they are turned on my oneplus

And in my other phone, only low and high sound option is available, yet 3d sound works fine.

[real bloom]

That's turned off, as I already told in other games everything's fine.

[vagrant tulip]

Did you try routine fixing the game ?

[regal brook]

Not only did it not bring my settings back

It made them worse

Then before

😀

[brazen cradle]

Hello, In the login screen. There is an option to repair.

[regal brook]

I did that

[lone wigeon]

@vagrant tulip if i someone upload pubg content then they will get strike or not??

[regal brook]

Did the normal repair routine

Made the my controls even worse

[vagrant tulip]

You may forward such questions in #copyright once it's reopened.

[regal brook]

And its not the first time this happened

[slim relic]

Hello, I reached the game and here too there is a person who abuses a picture of my country. Why is there no justice and that the picture be removed?

[vagrant tulip]

What do you mean by worse ? Can you further explain your issue?

[regal brook]

It changed the settings that were already changed to ones that i had ages ago

[brazen cradle]

Usually if the anti cheat system doesn’t detect the manual reviews will happen in sometime and there’s a chance he the player will get banned after manual review.

[brazen cradle]

Device that you are playing with ?

[vagrant tulip]

You may report that to the ingame customer support.

[regal brook]

Any other option for me to get my settings back

[slim relic]

@vagrant tulip Don't you see that my flag is under my feet

[regal brook]

I have the icloud thing saved in my phone

But i think its only for sens

[vagrant tulip]

I just saw that apologize.

[brazen cradle]

Unfortunately this is not possible any more.

[slim relic]

@vagrant tulip Do not apologize my friend. Yes, the game has been reported, but there has been no response for a week

[lone wigeon]

@brazen cradle Ok
thank you for your reply

[vagrant tulip]

You should be patient about it, it may take some time.

[regal brook]

Mocha any help on my situation

[slim relic]

@Monster#5713 My friend, put yourself in my place. Will your heart not grieve for a picture like this for your country? Please, this really grieves us. We can put pictures, but we respect you and respect your conditions of integrity.

[regal brook]

Is that country kurdistan

[vagrant tulip]

Your layout should be saved on your cloud. You may try to overwrite the cloud setting.

[regal brook]

That is disrespectful i agree

[deft stone]

why i dont have permission to comment in community section

[regal brook]

What if it’s and old one lmao

[slim relic]

@regal brook yes it is

[regal brook]

Both the controls and the sensitivity will be changed

It’ll be a hassle to go one by one

[vagrant tulip]

The channel is currently closed. Please wait untill it reopen's.

[surreal sail]

how do i get in touch with an actual person in customer support? i got mass reported and got a 10 year ban

[vagrant tulip]

You should always update your cloud with your latest settings.

[jolly fiber]

how do i report manually. Idk which section i should report in customer service to report my matter

[regal brook]

Why does the game change my settings

Without my permission

It’s the fourth time by now

[vagrant tulip]

Mass reporting isn't a reason for suspension. You may appeal your suspension by clicking on the file a claim button and typing i want to contact an agent multiple times untill a contact us button pop's up.

[slim relic]

@vagrant tulip My friend, put yourself in my place. Will your heart not grieve for a picture like this for your country? Please, this really grieves us. We can put pictures, but we respect you and respect your conditions of integrity.

[regal brook]

Will reinstslling the game get my settings back

🥱

[slim relic]

@vagrant tulip I just ask you to talk to support to remove the image

[regal brook]

ask ur friends for support

That way it will be changed

[vagrant tulip]

I understand your frustration, unfortunately it's isn't something that the community can directly help with this. You should report it to the customer support and wait patiently for their action and respond.

[surreal sail]

Rollexxx and countless other youtubers and players would prove otherwise.... thanks for the help anyways!

[slim relic]

@vagrant tulip Well my friend and sorry to bother you, but I will come again if it is not successful by removing the picture

[vagrant tulip]

Well what youtubers says isn't necessarily a true thing. It's impossible to ban an account just by mass reporting it or else most of the popular figures ingame would have been banned already.

[vagrant tulip]

Have a good day.

[brazen cradle]

What is the issue that you’d like to report ?

[brazen cradle]

Mass report does not result in a 10 year ban. Further scrutiny of the case and manually reviewing it will only result in a 10 year ban.

[brazen cradle]

Have you tried uploading your settings to the cloud.

This seems to be a case of being finessed into this trick play you are taking about. Unfortunately there is no department that handles such issues. It’s your responsibility to be vigilant and aware of who you play with bud. But, thank you for letting us know that these things happen.

[meager pumice]

@brazen cradle my man gets moderator very nice

[brazen cradle]

Kind use this channel only to state your issues and for finding solutions to one to in game issues.

[quasi anchor]

Hi i need help I am solo rank pusher fpp And when I start the game it will not give me a match I have been waiting from yesterday there is still no game I can’t play why when I start I wait like 20 minutes 18 minutes

[brazen cradle]

Let’s head over to #pubg-mobile buddy

[brazen cradle]

Hello, I understand. Device and region ?

[quasi anchor]

Device iPhone 7 region Sweden

Pubg server medeal east

Solo fpp

[compact oar]

The FPP game mode has relatively less player base compared to TPP game mode which can result in a longer duration of matchmaking time. Unfortunately, this is not something we can help with as it totally depends on how many players are currently playing the game. You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[quasi anchor]

What do I say on feedback

[empty walrus]

Metro royale full of team killing teammates and they rarely get sanctioned.
Or in my case in a match my friend got reported because he was shooting back the guy who killed half of our team

[brazen cradle]

There’s an option in game to report team mates who kill you, kindly use that.

[empty walrus]

Did and still waiting for response a week later

[mighty pike]

There’s a new glitch that where you’re shooting the enemy and they’re not getting knocked

[empty walrus]

I do have screenshots and everything needed for a legit ban

[night cloak]

Is there a possibility where I can find easily current setting codes (sensitivity and HUD)? I already searched on YouTube but the codes aren't actual and don't work.

sry for bad English

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @empty walrus. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[humble wedge]

Why it is showing You Are Currently Banned from Playing matches

[brazen cradle]

Yes, I’d really appreciate it if you have a screen recording of it and share it here

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[empty walrus]

I do that every time lol

[brazen cradle]

It’ll immediately stop them from moving and reduce their merit.

[mighty pike]

I have someone that has the recording but I had that incident too I just didn’t record it

[cyan citrus]

In All-Talent Championship?

[empty walrus]

@brazen cradle any idea if there is a possibility of getting our lost items back when being killed by teammates/and/or bug exploiters?

[brazen cradle]

Hey, if it’s classic. Check your merit. Is it All Talent Championship ?

[cyan citrus]

Can you share another screenshot in English?

[brazen cradle]

Unfortunately , As of now. There is no such option.

[empty walrus]

Understandable

[cinder jewel]

when to remove a new glitch? The enemy cannot be killed, the entire clip is fired at the enemy and he lives

[cyan citrus]

There was patch recently released to address this issue, @cinder jewel. When is the last time you have faced this issue?

[brazen cradle]

I understand. Patches are being rolled out to fix that issue as we speak. Kindly let us know if you encounter the same issue with a screen recording and the information I’ve requested. Greatly appreciate it.

[mighty pike]

Amazing! Thanks and noted

[brazen cradle]

You are welcome.

[cinder jewel]

yesterday at the friends tournament. The competitor was using this bug and it was now possible to kill him.

[cyan citrus]

Another patch to address the issue was released about an hour ago, @cinder jewel. Please let us know if you will face the same issue again and share a more clear new video recording if you will face the same issue again.

[sage siren]

Oi como faço pra participar da pmco

[cinder jewel]

Ok

[storm flume]

Please do not use languages other than English, @sage siren. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pine jackal]

Help

[night cloak]

@brazen cradle

[brazen cradle]

For the iPad Depending on the number of finger’s you play with there’s a variety of control and sensitivity settings on YouTube by many content creators. I’d suggest you choose one of your liking. Search for recent ones.

[storm flume]

Please do not use languages other than English, @pine jackal. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[pine jackal]

Now I was playing in the royal metro, when I entered the map, the game hung, I closed it and re-entered. when I came in, I had no inventory, no armor, no weapons!

[night cloak]

OK thank you, do I have to specify beforehand how many fingers I play with? Or can I simply enter the code directly?
sry for bad English

[brazen cradle]

Entering the code would do

[pine jackal]

Now I was playing in the royal metro, when I entered the map, the game hung, I closed it and re-entered. when I came in, I had no inventory, no armor, no weapons!

Help me pls!

[brazen cradle]

Unfortunately there is nothing much I can do regarding this glitch. You can try contacting In Game support and see what they have to offer.