questions

[open hull]

@celest shadow so can you deliver my message to game support team?

[celest shadow]

I have this mission completed so I am unfortunately unable to check. Please try completing it in ranked or unranked Classic mode again, whichever you prefer.

Yes.

[nimble ferry]

Ok thank you bro

[celest shadow]

No, as the moderation team on Discord is not affiliated with the in-game customer service.

[open hull]

@celest shadow then bro please tell me about any platform where I can reach out to PUBG team So I can share my issue.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @open hull.

[open hull]

@celest shadow Because I'm just frustrated by texting Every where since 4 months and what I got just NOTHING.......

[celest shadow]

If you did not receive a response, you may refer to this message, @open hull.

[open hull]

@celest shadow But brother I want to explain them I never ever cheated.......

@piston they have to just recheck the panelty.

[celest shadow]

You can contact the in-game customer service again and wait patiently for a response as they receive a large number of support requests every day. We are unfortunately unable to assist you with this matter any further, thank you for understanding.

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[open hull]

@celest shadow Bro I'm waiting since 4 months isn't that enough.....?

[celest shadow]

If you have not received a response within a reasonable time span, please send the customer service another message as a kind reminder.

[open hull]

@celest shadow it means you asking that there is nothing more than that you can do for me....?

[celest shadow]

Yes, we cannot help you any further than this.

[open hull]

@celest shadow btw what is your real name brother?

[night cloak]

Piston i have a question about the all talent championship, is there a limit of games per day?

@celest shadow

[celest shadow]

This channel is reserved for support matters related to PUBG MOBILE, please stay on topic.

[celest shadow]

You can play up to 12 matches per day and up to 36 matches per week.

[worldly matrix]

@celest shadow please tell me a way to get the Lamborghini easy

[night cloak]

Oh thank u very very much im trying to get any information about that ☺️

[celest shadow]

You can redeem a Lamborghini vehicle finish with the Lucky Medals that you can obtain through the Speed Drift event.

[worldly matrix]

@celest shadow my family is not rich and I’ve spent all my money on pubg royal pass so I don’t have money for uc

[storm flume]

Please avoid going off-topic, @open hull. You may have unrelated conversations in #chat.

[celest shadow]

Unfortunately, there is nothing we can do to help you. PUBG MOBILE is a free-to-play game, you are not required to spend money to play the game.

[worldly matrix]

Ok thank you very much

[open hull]

@celest shadow guess what......
I'm gonna send a message about my issue to PUBG officials after Every single hour untill I get response let see what happens

[night cloak]

@celest shadow one more question 😁 will all does 12 match per day count or the best 6?

[celest shadow]

The best 6 matches per week will be counted towards the All-Talent Championship leaderboard.

[night cloak]

Oh okee thank u ☺️

[storm flume]

Please consider blocking the user or reporting the content to Discord, @balmy surge, as we are unfortunately unable to assist with behavior outside of our Discord server.

[craggy grove]

please fix the matchmaking :<< on my main account i instantly get matched up but on my 2nd account it is always taking a looooong time to match up and when it does its bot lobby both are in the same rank :<<<<<<<<

[cyan citrus]

This could be because you have high rank on your main account compared to the other account, @craggy grove. Unfortunately, matchmaking is not much we can help with as it totally depends on how many players are currently playing the game. What I would suggest is to change your matchmaking settings such as to disable Match by Language option or try to switch to a different map.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hallow flax.

[glossy zenith]

How to fix this?

[night cloak]

I got number 10 in a match with 7+ kills but the problem is, when I died my [GAME LOOP] crashed and I didn't get my points, any idea or suggestion

[smoky pier]

First of all, good day, I'm going to enter the crew, but it says there are security risks in your account, but there is no application, please help.
how can i fix this problem @celest shadow

[night cloak]

@cyan citrus@celest shadow

[smoky pier]

<@&481161015728406538>

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @night cloak.

#news message

[cyan citrus]

Please try to do a clean reinstallation of the game or try to contact the customer service in-game for further assistance with this.

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message

[cyan citrus]

It is possible that your teammates are still alive and the game is not yet finished. You may need to wait for them to finish the game. If it still did not count towards your career results, you may submit a report of the issue through #old in compliance with the channel's pinned instructions.

[night cloak]

How to see the matches I played on classic mode, lefek or arangel

[cyan citrus]

This is not something we can help with. The rules will apply to your account nevertheless. Feel free to contact the customer service in-game should you require further assistance with this.

[night cloak]

So I can know If I got the points or not

[smoky pier]

Thanks

[cyan citrus]

You are welcome, @smoky pier.

For any questions related to PUBG MOBILE Club Open, you may join the official Discord server for PUBG MOIBLE Esports: https://discord.gg/esportspubgm, @night cloak.

[night cloak]

@cyan citrus

[strange jackal]

Followers ask is there a solution to the problem of parachute landing? There is a problem when opening the parachute I cannot control it and it takes you forcibly to the left

[cyan citrus]

You can check your career results by tapping on this section of your profile menu and select Career Results.

[strange jackal]

Followers ask is there a solution to the problem of parachute landing? There is a problem when opening the parachute I cannot control it and it takes you forcibly to the left

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @strange jackal. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Okay, all good I got my points

[cyan citrus]

Glad to hear that, @night cloak.

[deft stone]

hey is there a way to get those chiken voice packages?

[smoky pier]

I uninstalled and downloaded the game but it didn't work, what else can I do please help?

[storm flume]

Please contact the customer service for further assistance, @smoky pier. Refer to subpoint 5.4 in #faq for further information.

[sullen lion]

I think you have been reported by someone and you are under safety period. Idk for sure. Cuz it is normal for all.

[frigid dawn]

Hi

[cyan citrus]

I don't think there is event available for that globally at the moment.

[frigid dawn]

@cyan citrus

I got banned

[sullen lion]

Only after the safety observation period u might be able to play...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid dawn.

[sullen lion]

Did u use hacks?

[clever nimbus]

When will the S22 ULTRA 12GB RAM get the 90FPS update?

[storm flume]

Please refer to this channel's pinned messages for further information, @clever nimbus:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[ivory lark]

Hello

[cyan citrus]

Hello! How can we help you, @ivory lark?

[ivory lark]

I signed up for today's tournament So far, I haven't received any notifications about the match. Why?

[cyan citrus]

Which tournament exactly, @ivory lark?

[ivory lark]

The day is getting longer to earn 300 dollars

Lamborghini Championship

Aloo

[brazen cradle]

This has been notified already and they are working on a fix. Thank you for your patience.

[ivory lark]

Now what do I do to enter the championship match?

?

[brazen cradle]

You mean all talent championship ?

[ivory lark]

I don't mean the Lamborghini championship

[brazen cradle]

What Lamborghini champion are you talking about ?

[ivory lark]

Today's Championship The first winner wins $300 and the second winner gets 5000 UC

https://docs.google.com/forms/d/e/1FAIpQLSdeOArkyeBOqKI37bGiSIWutnZmA1n2IRLFnBYoePUie0QLdQ/viewform

[exotic rampart]

Hello I gets banned 10 years how removed

[twin nebula]

My pubg account got hacked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic rampart.

[brazen cradle]

Ah, okkkk. I don’t understand Arabic. Please refer to #735483472432594994 - 3.1 for regional communities. TIA.

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with this.

[twin nebula]

i did but its vain

[brazen cradle]

Chances are slim to none

[cyan citrus]

Unfortunately, this is not something we can help with through the community.

[winged wren]

Hello I need some help

[fast prawn]

Hi, my pubg account is hacked. The hacker linked his facebook. Please help me to recover my account.

[storm flume]

Please contact the customer service for further assistance, @fast prawn. Refer to subpoint 5.4 in #faq for further information.

[winged wren]

When I tried to join a crew this thing pops up sayingYou are currently banned from matches what to do?

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @winged wren.

#news message

[fast prawn]

I tried but was not helpful

[cyan citrus]

Sadly, we will not be able to help you with this through the community any further, @fast prawn.

[winged wren]

Is there anyway I can unlock it I just bought this account?

[fast prawn]

So what i have to do ?

[cyan citrus]

First of all, selling or purchasing accounts is against the terms of service of the game, @winged wren. Mentioning about such activities may lead to a permanent suspension from the server. Secondly, no, there is no way to fix it. You may refer to the security announcement for more information.

[twin nebula]

can i get my account back if it got unlinked

[cyan citrus]

The only way you can get help is through the customer service. Your other option is to create a new account and continue playing the game. Also, please be advised that your account security is your own responsibility.

[cyan citrus]

If you do not have access to any login method that you can use to access, it may not be possible to retrieve your PUBG MOBILE account. You can still try to contact the customer service through inside the game.

[fast prawn]

Ok

[twin nebula]

no i am saying that i if he unlinked my facebook account and the after few days i got my account back then can i relink my account back.
@cyan citrus

[fast prawn]

The game support team should help me if i am having an issue, there should be a way .

[cyan citrus]

Can you still access your PUBG MOBILE account?

[twin nebula]

No

[cyan citrus]

Yes, as I have mentioned earlier, only customer service can help you with this. Please refer to previous responses again.

[cyan citrus]

Then you may refer to my this response, @twin nebula.

[twin nebula]

can you guide me howto report it in in game Customer service

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @twin nebula.

[cold orchid]

I have got a problem
Whenever i try to connect my phone number to my account it says you should log in with your email and im already logged in with it
I tried logging out and in again but didn't work

Is it because my in game location is Singapore? Or it doesn't effect

[storm flume]

Please contact the customer service for further assistance, @cold orchid. Refer to subpoint 5.4 in #faq for further information.

[cold orchid]

Oh wow helped so much thanks

[weak zenith]

Hi

I have a video watch it pubg officials and please Ban him if possible

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @weak zenith.

[weak zenith]

Bgmi

Where i get BGMI

[cyan citrus]

We only provide community support for PUBG MOBILE here, @weak zenith. You may browse the internet for that or contact their customer service through inside the game.

[weak zenith]

Ok

[limber nest]

@cyan citrus come to private chat💬 I want to ask you something

[cyan citrus]

You can state your issue here, @limber nest.

[storm flume]

Please avoid going off-topic, @limber nest. You may have unrelated conversations in #chat.

[night cloak]

does BGMI have different AKM sight @cyan citrus

i keep seeing videos of different iron sight akm

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

Ok then is there any update coming out on akm iron sight in future updates?

[tough pagoda]

What is this sheit? All talent with tier requirements too?

[cyan citrus]

No information regarding this. Please keep an eye on #news for future announcements or use the #old channel to provide your feedback about the game.

[cyan citrus]

Please add more details about the issue you are facing or share a screenshot.

[hexed pasture]

Hello I need help I’m trying to sign up and make a team for all star talent but I keep getting this saying I’m banned but I have no idea why I am banned

[cyan citrus]

Please share a screenshot of the issue you are facing, @hexed pasture.

[hexed pasture]

I’m uploading now I have no idea why I get this

@cyan citrus there you go can you please help

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @hexed pasture.

#news message

[tough pagoda]

Issue is that crown players cannot join crew in which is platinum players in all talent because of those tier requirements.

[slow cliff]

I NEED CLAN pmco

[cyan citrus]

Can you make a video recording of that and share it here?

[tough pagoda]

When next game starts

[cyan citrus]

The schedule for the tournament should be available in the game, @tough pagoda.

[viral remnant]

is there an April Fool's event this year?

[tough pagoda]

I know i answered that we take those shots when next game starts

[cyan citrus]

Got it! Thank you.

[prisma beacon]

I got a question if one of my teammate tried to kill me can I kill them or I will get ban?

[cyan citrus]

You should report such inequitable behavior and do not engage in such activities of harming your own teammates, @prisma beacon. And yes, there will be penalties for purposefully harming your own teammates such deduction of merit points.

[prisma beacon]

Ok thanks

[cyan citrus]

You're welcome, @prisma beacon.

[fringe hound]

what this

[storm flume]

Please contact the customer service for further assistance, @fringe hound. Refer to subpoint 5.4 in #faq for further information.

[fringe hound]

ok

but what language is this

its telling me the system is busy please try again later (1138)

[novel holly]

Hi , my account is linked to twitter , facebook and gmail . Unfortunately my twitter got hacked and someone is logging in my pubg account so what can i do to unlink twitter immediately ? Note : i have the two other linked accounts ( facebook and gmail ) please help .

[storm flume]

Please contact the customer service for further assistance, @novel holly. Refer to subpoint 5.4 in #faq for further information.

[karmic heath]

hello, I would like to know if the confirmation for pmco takes how long?

[celest shadow]

You may also contact Twitter's support to recover your compromised account.

▫️ https://help.twitter.com

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[fringe hound]

how can i slove this

@celest shadow

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information. Alternatively, you may use https://www.pubgmobile.com/pay to purchase UC.

[fringe hound]

i charged up 1100$ before this happened

[short magnet]

Hey 👋🏽

My account hacked but still have Twitter account and primary email , when I signing it was successfully , main problem is the code number! How to change or deleted 😭

[storm flume]

Please contact the customer service for further assistance, @short magnet. Refer to subpoint 5.4 in #faq for further information.

[strange jackal]

@short magnet Next week, the internal connection issue will be resolved

[fathom edge]

Can you give me the link to register for the upcoming pmco server Eu?

[cyan citrus]

For questions related to PUBG MOBILE Club Open, you can join the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @fathom edge.

[fringe hound]

i came to discord support and u telling me to go in game customer service and the in game customer service telling me to contact with apple customer service telling me to contact with in game customer service

[sinful current]

Hello i cant login in gac tool i give id & pass but i can't can anyone help me

[cyan citrus]

For questions related to PUBG MOBILE Club Open, you can join the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @sinful current.

[cyan citrus]

Please understand that we only provide community support through this platform. Therefore, we are unable to help you with issues related to your account. All we can do is to redirect you to the customer service. You may refer to the response from the customer service and contact the Apple support or contact the customer service in-game again.

[stray knot]

My teammates can't join because of tier difference

[cyan citrus]

Can you try to ask them to select the Unranked game mode in the lobby interface and try to make a team again, @stray knot?

[stray knot]

I'll check

Gonna have to try next game

[cyan citrus]

Got it! Thank you.

[limber narwhal]

I accidentally clicked on below 18 and confirmed it I thought it was 18+ and I messed it up any solutions? I really can't play 2 hours a day for a month

[cyan citrus]

Unfortunately, no, @limber narwhal. You will need to wait for the cool-down to be over to change your gameplay management settings again.

[limber narwhal]

um what if we change our date of birth on Facebook will it update on pubg database as well?

[cyan citrus]

I don't think so, @limber narwhal.

[limber narwhal]

alr ty have a good one

[cyan citrus]

You are welcome, @limber narwhal.

[dreamy egret]

Hello, change email setting working or not yet ?

[green agate]

You should have the option to change your linked email through your settings page.

[wild mantle]

any sollution plz

<@&481161015728406538>

[cyan citrus]

We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance.

https://www.gameloop.com/.

[wild mantle]

ok ty

[cyan citrus]

You are welcome.

[elder pagoda]

Doesn’t anyone know for the all-talent championship your crew had to be within the compatible tier?

[ancient path]

If im 15 years old and at october im 16 can i do the pmco or no?

[stray knot]

Thx the switching to unranked worked

[cyan citrus]

You're welcome, @stray knot .

[cyan citrus]

Please switch to Unranked game mode in the lobby interface and try to create a team again.

[elder pagoda]

@desert matrix I mean for the all-talent championship not regular games

[desert matrix]

I believe you have pinged the wrong person?

[elder pagoda]

Oops sorry 😳

[cyan citrus]

Please refer to the eligibility section of the official rule book for more information.

https://esports.pubgmobile.com/Documents/PUBGMOBILEOfficialCompetitionRulebookV1.2.2_clean.pdf

[elder pagoda]

@cyan citrus

[cyan citrus]

Yes, for the All-Talent Championship, @elder pagoda. Please ask everyone to select the Unranked game mode in the lobby interface and then try to create team in the tournament.

[night cloak]

is there a tshirt fully black just black and where i can get it

just black not gray

[ancient path]

So Is a no?

[elder pagoda]

Thank you!!!

[cyan citrus]

You're welcome, @elder pagoda.

[ancient path]

Hello?

[ancient path]

I get banned if i play the pmco?

[dapper hound]

0

[viral temple]

good afternoon, I try to enter the talent tournament and it won't let me because it says that the level of the rank is incompatible, but clearly in the rules it says that it is Silver V and up,

[green agate]

You are not around the same rank as other players in your team, so it is restricting you.

[viral temple]

🤦🤦🤦🤦🤦

It's not a qualifying game, it's a Pubg tournament, the rules are different, clearly the talent tournament regulations say so.

[green agate]

Your account can get suspended if you cheat in any form or fashion.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dapper hound. Remember to read through #faq before asking questions in the support channels.

[willow willow]

hello! my pubg mobile account was stolen. Where should I apply?

[storm flume]

Please contact the customer service for further assistance, @willow willow. Refer to subpoint 5.4 in #faq for further information.

[ancient path]

Ye but if i play it and im 15?

[green agate]

For age restrictions, you should check the event rule page.

[ancient path]

I dont understand that

What happen if i play Only this i dont understand

I read It 5 times

[viscid tusk]

Koi yaar region change krwa do

Please

[storm flume]

Please do not use languages other than English, @viscid tusk. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[viscid tusk]

How to Change my region

Please Tell me

[green agate]

You can change it through the settings menu.

[viscid tusk]

i canot Find region chaning opation

I can't find region chaning opation anyone else in the PUBG

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Others included are the US and the UK. If none of these apply, and you physically cannot change your region, feel free to contact customer service for support.

[slim hedge]

Heloo

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slim hedge. Remember to read through #faq before asking questions in the support channels.

[slim hedge]

My device supports 90fps, but there is no option to run 90 fps!!

[viral temple]

?????

[storm flume]

Please refer to this channel's pinned messages for further information, @slim hedge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

Not all devices wich supports 90 fps at this moment can have 90 fps in games
..the devs still working on that

[proud sand]

please change my region back to Europe

@lime juniper please change my region back to Europe
tell how can i do that in lock period

[storm flume]

Please contact the customer service for further assistance, @proud sand. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please ask everyone to select the Unranked game mode in the lobby interface before creating a team in the tournament.

[swift vale]

I need help for the GAC tool for pmco qualifiers, I don't know what to put in username and password, I have never created a profile for GAC and I don't know where to create it @lime juniper

[cyan citrus]

For any questions related to PUBG MOBILE Club Open, you can join the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @swift vale.

[swift vale]

thanks

[cyan citrus]

You're welcome, @swift vale.

[loud geode]

Help me pls, this 3-man squad teammate killed me using a grenade. I've reported the one who killed me but we both got recalled since he cannot move after being reported. Can they get banned for it? So we can avoid this toxic players in-game. They were even mocking me for being dead.

I have a video of them bombing their own teammate to save them from being unable to move. Unfortunately, I didn't have video of them bombing me since I had to avoid their bombs as much as possible.

[cyan citrus]

They will be penalized accordingly upon the verification of inequitable behavior, @loud geode. Please report such behavior directly through in-game or reach out to the customer service in-game. Unfortunately, we will not be able to help you with this through the community.

[loud geode]

Oh ok, I've reported all of them after being recalled. I just hate this kind of toxic players in-game.

[crimson kayak]

I need help regarding hackers who are promoting thier video via youtube

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @crimson kayak.

[round spear]

Guys what happened to PUBGm on AppGallery? It was showing preregister couple days ago and now i can't find it

[cyan citrus]

Please try to clear cache or data of the application and restart your device one time, @round spear.

[rancid osprey]

So guys i need to get my other acc back since i spent tons of money on it and i need back pls help

[brazen cradle]

Is it banned ?

[rancid osprey]

No

Someone hacked it

[brazen cradle]

Right, Please contact in game support and follow through with correct response and provide what the customer service agent requests. Simple steps should help you get your acc back.

[rancid osprey]

Ok

[night cloak]

I got muted.

[brazen cradle]

In game ?

[night cloak]

Yes

[brazen cradle]

If there’s any violation on the chat you’ll get temporarily muted.

[night cloak]

I didn't say anything wrong

[placid pine]

How do I make an allergy and what are the rules?

[brazen cradle]

Not necessarily. But it’s just a warning and you’ll be unmuted.

[brazen cradle]

Apologise, Could you rephrase this please

[night cloak]

I see

[prime depot]

How can I get my hacked account banned?

Or recover it

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @prime depot.

[prime depot]

In game service honesty useless, he removed all my socials linked

[gentle raft]

I need help to join a team to play the upcoming PMCO, When I try to join always comes up this message "Your are currently banned from playing maches"

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @gentle raft.

#news message

[gentle raft]

Because I played last PMCO UK and I didn't have any issue 😫

[cyan citrus]

Not something we can help with, @gentle raft. You may contact the customer service should you require further assistance with this.

[gentle raft]

Ok I will thanks btw

[cyan citrus]

You're welcome, @gentle raft.

[nimble sluice]

Hii pubg mobile

[cyan citrus]

Hello! How can we help you, @nimble sluice?

[nimble sluice]

Sir, I want to talk regarding my pubg account. Pubg mobile bannd my account without any respon.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nimble sluice.

[night cloak]

@cyan citrus are they aware of sound bug on classic like it was on tdm and 90 FPS lag on iPhone 13 pro MAX?

[prime depot]

What's pubg support email? Do you know it

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

The e-mail for the customer service is [e-mail]. However, the e-mail is only meant for general queries and not for sure account related issues.

[prime depot]

So it won't work for account recovery

[vestal cradle]

i want to delete my pubg account permanently from Facebook. user id is 108876711426043

[brazen cradle]

That option is currently not possible you can unlink that social media.

[quartz badger]

I can't play all talent championship??? Help me please

[mortal apex]

Could please share a screenshot of it?

[twilit rune]

Okay so I did conqueror this season at 4300 points
now do I need to get to 4800 for a tier reset back to platinum I
or
will it go from conqueror to platinum I despite me having 4300 something points?

[feral forge]

If your rank remain at Conqueror by the end of the season no matter how many points you have, you will be demoted to Platinum I, or you may refer to this:

[twilit rune]

I was a conqueror

did 5 matches in it

now I am at ace

but the thing is later at the end of the season when the tier will reset, it goes from the highest tier achieved which is conqueror (in animation)

so what you are saying Nadia

even though it will show conqueror, but it will take me to platinum II?

because I am originally ace with 4300 points?

[celest shadow]

You will receive the tier rewards and be demoted to a certain rank depending on your highest tier achieved at the beginning of a new season, @twilit rune.

[twilit rune]

so that is conqueror, right?

in other words I'll move to platinum I

not to platinum II (I did hit conqueror, got the frame, and then obviously stopped playing) now I am at 4300 points

but the highest tier achieved is conqueror

[celest shadow]

If you are no longer in the Top 500 which means you will be in Ace, I believe you will be demoted to Platinum 2. If you maintain the Conqueror tier or reach Ace Master/Ace Dominator, you should be demoted to Platinum 1.

[twilit rune]

💔

that is not cool

[granite folio]

Hello sir please change my server krgp to Asia
My player I'd
5193372503

[twilit rune]

sad life

[celest shadow]

You can change your server once the cooldown period is over.

[granite folio]

Onother way?

[celest shadow]

There is no other way.

[granite folio]

💔😭

My ping coming high on that server

[celest shadow]

You can ask a friend who has Asia as their selected server to invite you instead. Note that they have to be the party leader.

[naive moth]

Someone hacked my account and banned it, and the account is very expensive. Please unban my account 😔

[polar marsh]

Please refer to the private message from @polar marsh for further information, @naive moth.

[quaint crag]

What's the 2nd thing after the Clan Points?

[compact oar]

Your clan objective point

[quaint crag]

Ohh, thanks

[winter locust]

So i died up at the event arena at the last second before it vanished, when i came down and after getting killed by another player at the land, I didn,t had a recall option, Why?@cyan citrus

[brazen cradle]

It could be a glitch. May be the firs time you died. Your death was registered just as the island disappeared and you would’ve used up the spawn when you landed. That’s just my guess. Check if it happens again.

No self promotion on this channel. Kindly keep to it to just any in game support you need

[harsh orbit]

OK BROO!

[winter locust]

@brazen cradleThats what my guess was

[brazen cradle]

Because one time I slipped off the island and spawned with a UMP instead of a SCAR-L. So it’s a possibility.

[night cloak]

Hello .. before 1 hour I’ve entered my account and then there was a problem with my internet .. after the problem fixed I’ve entered the account again and the system told me that My account banned from 8/2020 till 8/2030 … is there any explanation for that ???

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[brazen cradle]

Yes. You got banned for 10 years.

[strange jackal]

Please send me to the offers section Are there really Ramadan prizes inside the map of Levik

[placid pine]

Hi support team, PUBG account has been banned for 10 years and I've been playing the game since season 8 and it's impossible for me to cheat and I haven't done any wrongdoing. Please check my account, I'm sure I haven't added files or tampered with the system or any third party cheats, software or games with a hacker, please check my account,
This is my account number: (5557334110)
and this is
is the name of the account: (〖R〗 父 OMAR 父)
Note: This is the first time I got banned and got 10 years old.
Hope you reply as soon as possible
Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @placid pine.

[olive isle]

@lime juniper @celest shadow if pubg mobile ban someone device, if he/she use vpn than it will bypass or not.

[smoky crater]

I can’t buy uc anymore because I have this message « unable to pay as your account may be at risk 1138 »

[torpid onyx]

How to cancel the third link

[brazen cradle]

There are in game events for certain regions for Ramadan. 🌙

[brazen cradle]

Third link being your email ?

[compact oar]

Please contact customer service in-game.

[tidal adder]

My account is stolen how can you help me

PUBG??

[craggy fable]

Where is giveaway?

[tidal adder]

My pubg account is hacked ?

Please help me

[vapid birch]

PUBG

CAN YOU

MAKE

SOME

UPADETE

HERE IN YOUR GAME

HELLLO

[compact oar]

Please contact customer service in-game.

[compact oar]

Reach level 10, and you will be able to participate in giveaways.
Next time use #discord

[brazen cradle]

Kindly contact ingame support for this and leave a report in #old

[brazen cradle]

Contact in game support to further help you with this situation

[craggy fable]

Fix metro royal 5.0 thermal sight glitch

[brazen cradle]

They are aware of this. Kindly leave a report in #old with a screen recording. TIA

[frozen terrace]

Hi

[night cloak]

whenever i go afk a
in plane and someone invites me it auto accepts how do i turn it off i had enough of it i keep losing points
@brazen cradle

@celest shadow

[atomic sluice]

I could not log in to the GAC app, I still get an error

[solar patio]

hello
yrr can someone help me?
it takes alot of time
and when it starts, it is an Arabic Lobby with 150 above ping
my internet is working perfectky

[craggy gyro]

Suppose I have maxed my wanderer already, do I get the on hit added on to my gunlab or do I need to upgrade to level 8 to get onhit for 10 materials? 🤔

[olive isle]

<@&481161015728406538> why no one replying us

[celest shadow]

No.

[olive isle]

Thank you for answering 👍

[celest shadow]

You can decline their parachute invite. You will automatically follow a parachute leader if other players in the team are following the leader.

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[weary summit]

Hello. When will 90FPS feature be added to the game for Xperia 1 III and Xperia 5 III? These two devices are in agreement with Sony and PUBGM and will be used in Esports matches. I shared this topic on Reddit, Sony and many more platforms. I also shared it on #old channel, about 1 week ago.

[storm flume]

Please refer to this channel's pinned messages for further information, @weary summit:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

Please describe your issue in order for us to assist you.

[celest shadow]

Hello, how can we help you?

[fallen ice]

Hello. Do you know why the metro royal does not work?

[serene sleet]

@celest shadow @cyan citrus help please,I recently moved to a new account and want to connect it with fb.So I’m trying to unlink my fb from my old account but after 3-4 days the process fails sayin,”unlink failed”.I haven’t logged in with fb inbetween too.

[fallen ice]

I never bugged, and I didn’t play with cheats, and the metro simply doesn’t work, writes about the beta test.

[cyan citrus]

Please do a Routine Repair of the game from login menu and try to remove your account again.

[cyan citrus]

What is the issue you are facing?

[night cloak]

hello.. an official on PUBG METRO or admin please?? and in french it's possible??

[cyan citrus]

We can try to help you out if you state your issue, @night cloak.

[fallen ice]

The metro royal does not work, writes about the beta test, many say that this is a ban, for bugs and cheats, but I did not use it.

[night cloak]

possible to speak? not written?

[cyan citrus]

This means that the game mode is not available for you. You may try to contact the customer service in-game for further assistance with this.

[cyan citrus]

Sadly, no. Please state your issue here.

[fallen ice]

I tried to contact, but it doesn’t work at all, I wrote to technical support on the site, it also doesn’t work

Can you help me somehow?*

[cyan citrus]

This is not the global version. We only provide community support for global version of PUBG MOBILE.

[cyan citrus]

Unfortunately, no. We only provide community support through this platform and we will not be able to help you with issues related to accounts.

[fallen ice]

Well, how can I contact those support when the bot only writes there, and then there is no normal information

[cyan citrus]

As mentioned earlier, the game mode may not be available for you, @fallen ice. For the customer service, you will need to record your issue through AI and select the available options accordingly with the customer service.

[fallen ice]

It turns out I have to record a video that I can’t enter the metro royal, and then contact technical support through a bot?

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @fallen ice.

[fallen ice]

And if the bot answers there, and there are no suitable offers, what should I do?

[cyan citrus]

As mentioned earlier, the game mode may not be available for you, @fallen ice. Customer service is your only option to get help in this regard.

[fallen ice]

What language should be written? in Russian or in English?

[cyan citrus]

It is up to you, @fallen ice.

[fallen ice]

Do you know Russian?

[cyan citrus]

You can only use English language in this server, @fallen ice. For regional communities, please refer to #735483472432594994 sub point 3.1.

[fallen ice]

Can you help then, so I clicked support in the settings, which item should I select next?

I just don't know how to use those support

[cyan citrus]

We will not be able to help you any further with this, @fallen ice. Please refer to my this response again.

[night cloak]

I’ve got a problem when trying to join the lobby on the All star Challenge, it says i don’t meet the rank requirements although everyone on my team meets them

[cyan citrus]

Please ask everyone to select Unranked game mode in the lobby interface and then try to create a team again in All-talent Championship, @night cloak.

[night cloak]

Thanks

[cyan citrus]

You're welcome, @night cloak.

[night cloak]

Is this a bug btw?

It never used to happen and now all of the sudden

[karmic coral]

Does the garena version has aim accel?

[cyan citrus]

If you believe this is a bug, you may report it through #old in compliance with the channel's pinned instructions, @night cloak.

[craggy gyro]

Will that gunlab be available on the global version of PUBG MOBILE or not?

[cyan citrus]

No information regarding this, @craggy gyro.

[craggy gyro]

👍

[sleek prairie]

I changed my country to a European country and now I can't change to my first country . The change button has completely disappeared. Is there a solution?

[fallen ice]

I can not deal with those support in the game, maybe there is another option? @cyan citrus

[cyan citrus]

There simply isn't, @fallen ice. Please refrain from repeating the same question after being answered. As mentioned earlier, the game mode may not be available for you.

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[fallen ice]

So I got banned just like that, I didn’t use bugs and cheats, but writing to technical support when the bot answers there is not an option

[cyan citrus]

You have already been answered, @fallen ice. Please avoid repeating the same question.

[sleek prairie]

I'm actually form middle east and i can't transfer 🙂

[cyan citrus]

The regulation will apply to your account regardless of where you are living, @sleek prairie.

[sleek prairie]

No way to transfer?

[fallen ice]

Ok

[cyan citrus]

Sadly, no, @sleek prairie.

[sleek prairie]

Even in the near or far future @cyan citrus

[cyan citrus]

This is a legislation issue, @sleek prairie. We cannot predict if the regulation will be changed in the future by the government or not.

[sleek prairie]

Lol, i hope i can transfer 🙂

Bouns challenge is available for everyone except me 🙂

[marsh echo]

Hi everyone! How can I change my server from (KRJC)
To (Asia) I'd 5211340575

Without waiting for 60day

[cyan citrus]

You cannot change your server before the cool-down, @marsh echo. You will need to wait for that to be over.

[marsh echo]

Oh my god 60day😔

My big mistake.

[remote robin]

My login id sent by PMCO is not working for GAC app any solution to this ?

@cyan citrus

[cyan citrus]

For any questions related to PUBG MOBILE Club Open, you can use the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @remote robin.

[remote robin]

Thanks

[cyan citrus]

You're welcome!

[marsh echo]

Thanks my man. @cyan citrus

[cyan citrus]

My pleasure, @marsh echo!

[wet kernel]

This man is cussing at me

And he said he can freeze me for no reason

[cyan citrus]

You may report such behavior directly through in-game report feature, @wet kernel.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @violet gull. You can also submit a report in #old in compliance with the channel's pinned instructions.

[tall shadow]

Hi we are playing crew chalange we are top 1 team in europe at crew chalange with 171 point but in global we have 131 point can can u explain why? <@&481161015728406538>

And can u tell me cis qualified is cennceled or not?

[cyan citrus]

The best 6 matches per week will be counted towards the All-Talent Championship leaderboard, @tall shadow. Also, do not mention the moderator role unless there is an exigency regarding this Discord server.

[tall shadow]

Okay thanks can u tell me cis qualified is cennceled?

And top 50 is going at next stage ?

[cyan citrus]

The top 40 teams every week will advance to Semi-finals, @tall shadow.

[tall shadow]

?

Are u here?

Top 40 from every week? Or finally result

[cyan citrus]

The top 40 teams every week will advance, @tall shadow. The teams that advance to Semi-Finals will be randomly divided into 4 groups. You may refer to event rules and schedule for more information.

[storm cape]

One message removed from a suspended account.

[cyan citrus]

Please do a Routine Repair of the game from login menu and try to remove your account again, @storm cape.

[tall shadow]

Thanks

[cyan citrus]

You're welcome, @tall shadow.

[storm cape]

One message removed from a suspended account.

[cyan citrus]

You are welcome, @storm cape.

[cold drum]

How can I check ban record

[knotty stag]

HEY @cyan citrus I INVITE MY FRND TO MY CREW HE CANT JOIN. AND IF HE GIVES REQ TO JOIN MY CREW IT IS NOT SHOWING WHY?

[cyan citrus]

You can check that only If your account is suspended. You can tap on ''Details'' option when trying to log into the account, @cold drum.

[cyan citrus]

The crews may have been locked during All-Talent Championship. You may need to wait for the tournament to be over.

[knotty stag]

Its before the matchs happened

[cyan citrus]

Is there any particular error you are facing, @knotty stag?

[knotty stag]

I give you some screenshots

ITS AMY FRND SCREENSHOT WHEN I INVITED HIM TO JOIN THE CREW FIRST TIME

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @knotty stag.

#news message

[knotty stag]

ITS WHEN HE REQUESTED AND I DINT SAW ANY APPLICATION

[knotty stag]

He didint done that and how to check that. And its a problem for UPCOMING PMCO. WE ARE NEW TO THAT AND I GUESS FOR ONLINE QUALIFERS WE NEED TO BE IN SAME CREW

[cyan citrus]

You may refer to my previous response again, @knotty stag.

[deft stone]

so if i only knock down enemy it wont raise my kd? i have to finish him?

[edgy tundra]

Hi
My clan got disappear and I don't know what happen to it some of my friend is removed from clan and I was the leader and now I can't find my clan
#questions

[cyan citrus]

Yes, @deft stone. Only the kills will count towards your kill/death ratio.

[cyan citrus]

Hello! Please contact the customer service in-game for further assistance with this.

[edgy tundra]

They always reply auto and never help

[cyan citrus]

Sadly, we will not be able to help you with such issues through the community, @edgy tundra. For the customer service, you will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. You may need to wait patiently until they get back to you due to enormous number of requests every day.

[nova hawk]

I need help recovering my account that has been hacked

[compact oar]

Please contact customer service in-game.

[nova hawk]

I have done this many time

It end the conversation with saying try to recover the account on your social media. When the problem is the hacker added a secondary authentication to log in, so if I try to log in the hacked receives a code to their device phone number

And it allows them access to my pubg account and my Facebook

I even emailed pubg about this. The last email said to go in game and message them, even though one question I answered is that I don’t have access to my account

This is hopeless

[limpid moth]

My device is 12 pro max , im facing an issue of scope where my scope auto turns off and on , anyone else facing this issue or anything regarding scope button

[cyan citrus]

As we only provide community support through this platform, we will unfortunately not be able to help you any further with this. Also, e-mail is not meant for such issues. Please contact the customer service only through inside the game.

[nova hawk]

@cyan citrus I do not have access to the customer service in game

If I try to log in the hacker is sent a code because they linked their phone number to the account

My social media is still linked to account but I can’t get into the game

[azure skiff]

Hey, my issue is when i enter any match my peek automatically go's on tap but i have on hold? And i can't change scope 6x to 3x ? When this bug on.

@cyan citrus

[cyan citrus]

If you are unable to access your account, you may contact the customer service through the login menu by using the Help option available on right side of the corner. As mentioned earlier, we will not be able to help you any further with this other than to redirect you to the customer service.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @azure skiff. You can also submit a report in #old in compliance with the channel's pinned instructions.

[rose swan]

<@&481161015728406538> any updates on speed drift gifting bug or it’s still haven’t fixed!?

[cyan citrus]

Please add more details about the issue you are facing and do not mention the moderator role except for server related emergencies, @rose swan.

[rose swan]

It’s been like 2 weeks from now I talk with the customer service, feedback, also wrote it here !! Not fixed @cyan citrus

[cyan citrus]

In the last response, customer service has asked you to provide a video recording of the issue you're facing, @rose swan. Please make sure to provide the required information to them and wait patiently for a response. We will unfortunately not be able to help you any further with this as we only provide community support through this platform.

[barren wasp]

Аууу

[vernal berry]

hi, ive appealed for an unban with a reason that is acceptable, because i have a thought ive git false banned, ive contacted the ingame support but im still waiting for a reply, basically ive got banned for teaming with unfair players AKA cheaters without knowing it, does that count as an false ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vernal berry.

[robust adder]

Hello, my account has been hacked, and I can't access it. How can I retrieve an account? I have all the proof of account ownership

[cyan citrus]

Please contact customer service of your social media accounts and customer service in-game for further assistance, @robust adder.

[robust adder]

I have contacted customer service but no help

[cyan citrus]

We will not be able to help you with this through the community.

[robust adder]

Thanks

This is a hacker site

[spice bronze]

Excuse me, my account got scammed, can some one help me

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @robust adder.

Please contact the customer service for further assistance, @spice bronze. Refer to subpoint 5.4 in #faq for further information.

[spice bronze]

Customer service doesnt help

[cyan citrus]

Your account security is your own responsibility, @spice bronze. We will not be able to help you with this through the community. Your only option is to seek help from the customer service.

[silent sun]

Hi I have reported this player for offensive name and team killing. And yet I get this. I have not reported hem for cheating but for the other two offenses. What is the point of reporting a player for this if nothing happens

[cyan citrus]

The player will be penalized accordingly upon the verification of inequitable behavior, @silent sun. You will be notified through the in-game mail when it happens. Unfortunately, we will not be able to help you with this through the community. Alternatively, you can also try to reach out to the customer service in-game.

Please ask everyone to select the Unranked game mode in the lobby interface and try to create a team again in the tournament, @tough pagoda.

[tough pagoda]

K4lpp4 is platinum 1, didnt get in. Qkkeli is plat 2 and got in. Is it just me or is this game broken?

[cyan citrus]

Here, @tough pagoda.

[tough pagoda]

Yaya, i saw that. Thank you😘

[cyan citrus]

You're welcome, @tough pagoda!

[brazen isle]

I wanted to open new Lucky Spin with m762 for 10 UC 1 time a day. I immediately had an internet connection error and then open Lucky Spin menu again. I saw that I was deprived of 120 UC for 2 opens. How do I get back my 120 UC?
My id:5256052332
Country: Ukraine

[cyan citrus]

It may not be possible to refund the UC you have already used but you can still try to contact the customer service in-game for further assistance with this, @brazen isle.

[strange beacon]

Hello Pubg Mobile Team I would like to unfreeze my account. My account was frozen for no reason it's say that I have played with emulator etc but I use an oppo a94 . Pubg Mobile Team pls review my account cause I have frozen for no reason.
Player name= ＺＬ丨SAMURAI
Pubg Id= 5241186312
Device = Oppo a94

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @strange beacon.

[twilit otter]

iam useing vpn but not working

please help

[cyan citrus]

VPN usage is not recommended, @twilit otter. Please add more details about the issue you are facing and mention your device and country.

[twilit otter]

divce = emulator and country bangladesh

ihave no moro details

[cyan citrus]

We provide community support only for mobile platform, @twilit otter. You may visit the official website or Discord server of Gameloop for further assistance.

https://www.gameloop.com/.

[young ocean]

Mistakenly Change my server. How to back in Asia Server

I can't play now.

[languid gust]

what time zone is crew challenge in?

because it says it starts at 12:00 but I have to wait until 1:00 to play

[cyan citrus]

Sadly, you will not be able to change your server before the 60 days cool-down. Please wait for that to be over.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @night cloak. We may otherwise have to mute you.

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR), @night cloak.

This is not something we can help with, @night cloak. You may contact the customer service in-game should you require further assistance with this.

[turbid moat]

How low can you get PUBG mobile ? I'm truly disgusted

[rustic prawn]

I was killed by a player lying on the ruins near the Midtstein. How can you get in here? Has the web-shooters been returned?

[golden bridge]

yes web shooter are available in anniversary mood

[rustic prawn]

Where can I find it?

[golden bridge]

anniversary them perk

[delicate zephyr]

Same here broo its showing username or password incorrect

[golden bridge]

so now we can wait for our macth time & wish that time working our username - password

@delicate zephyr check inbox

[turbid moat]

Why did you show your id and password lol ?

[unkempt osprey]

Hi, is there any option to play metro royale on emulator?

[twilit rune]

crew challenges-n-all talent championship matches are different, right?

[lavish yarrow]

If someone hacked my Twitter account, is there any way to unlink it from my pubg account?

[storm flume]

Please contact the customer service for further assistance, @lavish yarrow. Refer to subpoint 5.4 in #faq for further information.

[lavish yarrow]

I can't access my account because the hacker changed my Twitter account password... so how can I in-game report...

[crisp venture]

Why i am seeing this @cyan citrus

@lavish yarrow better to contact Twitter customer support

[cyan citrus]

There is non-elite mission point limit that has been reached, @crisp venture. You will be able to complete your missions again when a new week starts.

[cyan citrus]

To start with, please refer to the following article for compromised Twitter accounts or submit a support ticket to the customer service. You can also contact the customer service in-game for further assistance.

https://help.twitter.com/en/safety-and-security/twitter-account-hacked.

[crisp venture]

@cyan citrus i have purchased Activity pack for 5000uc so if this happens will i be able to complete my activity point and get my uc back ?

Because now i can’t complete any mission after this frozen

[cyan citrus]

As mentioned earlier, you will be complete your missions again when a new week starts, @crisp venture.

[crisp venture]

@cyan citrus Okay thanks

[cyan citrus]

You're welcome, @crisp venture.

[cursive pasture]

Hello!= ) Please tell me who to write to about the cooperation

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cursive pasture. Remember to read through #faq before asking questions in the support channels.

[cursive pasture]

I've read the rules, but I haven't found the answer to my question!

[rustic prawn]

Where is it ? What is it?

[languid gust]

damn

got ignored twice

[unkempt osprey]

Is there someone who can help me or not?

?

server is dead?

[eager scarab]

Wtf

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unkempt osprey and @languid gust. Remember to read through #faq before asking questions in the support channels.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @eager scarab. You can also submit a report in #old in compliance with the channel's pinned instructions.

[languid gust]

so this is not a question I guess

[night cloak]

Don't saw the other thing..but that with the timezone ..pfff..what an question 😫

[languid gust]

I don’t know what u just said

rephrase that?

[unkempt osprey]

I have problem, i can't play metro royale on emulator, it's showing me that feature is still under beta testing, please help me

[cyan citrus]

Metro Royale is only available for mobile devices, @unkempt osprey.

[night cloak]

You answered youreself to that question..🤪

[cursive pasture]

Good afternoon. I would like to know the exact conditions for obtaining the title partner pubg. what you need to have on the channel or on your account to be issued!

[unkempt osprey]

I asked some friends, someone can play it on emulator

[languid gust]

bruh still no andwer

answer

what time zone is crew challenge

[unkempt osprey]

It depends on your server i think

[languid gust]

that doesn’t make sense tho

there is different time zones in NA

[edgy tundra]

Hi
I am playing game from season 14 and today my gmail account got hack and he change gmail number and password and now I can't recover my account I want to unlink gmail from my PUBG account but it not working plz tell me they way to remove gmail link
#questions

[cyan citrus]

No, it is only available for mobile devices.

[cyan citrus]

Please contact Google's customer service and customer service in-game for further assistance with this.

https://support.google.com/.

[wheat aurora]

My main account was stolen and the thief played with a hacker account. I don't know what to do

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wheat aurora.

[untold bolt]

Hello my account Got hacked, who do i message?

[storm flume]

Please contact the customer service for further assistance, @untold bolt. Refer to subpoint 5.4 in #faq for further information.

[north finch]

My account has been frozen what should i do???

[cyan citrus]

Please share a screenshot of the issue you are facing, @north finch.

[digital lion]

Anyone havin this issue with metro ? I get this pop up after i try to enter it.

[green agate]

Not all users are going to get access to Metro royale due to conditions that they have set.

[north finch]

What should i do??my account got frozen for no reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @north finch.

[digital lion]

I am sorry but this is ridiculous, i have been playin metro for 4 chapters already. Even my 2nd acc lv 30 or somethin i can play on. Why not my main which is lv 73 ?

[green agate]

Please refer to my previous message.

[digital lion]

Ok so when this nonsense gonna end and i ll get acess to it?

[untold bolt]

Hey guys someone hacked my account deleted my Facebook and Twitter and added their phone number, now i have only email acces But they keep deleting my friends and harrasing Them, help me please

[storm flume]

Please contact the customer service for further assistance, @untold bolt. Refer to subpoint 5.4 in #faq for further information.

[nova hawk]

Customer service doesn’t work for me either

My account was hacked, they changed the phone number secondary authentication and I can’t get on my account

[vague flame]

If i have one thing linked along with my email like facebook or smtn how do i unlink it just like one service is linked

[polar marsh]

Please refer to the private message from @polar marsh for further information, @somber lava.

[white phoenix]

مرحبا

[storm flume]

Please do not use languages other than English, @white phoenix. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sick crest]

I can't go play beacuse of this I have 18 Mbps wifi connection

[vague flame]

Even with this wifi sometimes i get bad lag going from 20ms to 72 and i know its not because of my wifi

[limpid gull]

Why u gotta flex like that

[crisp pawn]

i need help can any support help me

[vocal fog]

@polar marsh my facebook is hacked someone is login to my account i still have the access to login to my pubg but he also can login through facebook he dose not let me unlike from facebook because it takes 7 days to unlike and he login every day i want to unlink my pubg from facebook before 7 days

[crisp pawn]

• Character name: 『3G』WÃŁHAN
• ‏Character ID: 5261727965
• Date and time of last play (2022/04/03)

The date and time when the account suspension was confirmed (2023/04/03 01:25:47)

Good evening, my account got banned for collaborating with cheaters, but I don't ally with any cheats, but in the three times I got banned for collaborating with cheaters, I didn't know that I swear I didn't know the people I was playing with cheaters my account got banned for a year . I want to activate my account again. I swear I did not cooperate with cheaters. I work in youtube and open live stream and have many followers if my account is not activated my reputation will be affected. I hope you understand the situation.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp pawn.

[vocal fog]

my facebook is hacked someone is login to my account i still have the access to login to my pubg but he also can login through facebook he dose not let me unlike from facebook because it takes 7 days to unlike and he login every day i want to unlink my pubg from facebook before 7 days

[vague flame]

No flex man my friend has 1000mb download and upload he is the real flex

[compact oar]

Please contact customer service in-game.

[glad gyro]

Can I talk with real persons for help?

Is there a channrl for that?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glad gyro. Remember to read through #faq before asking questions in the support channels.

[icy trail]

Hello my name is (ツGusツ) and my player id is (522080695), I recently lost the link to my twitter account and can't log in, please create a new account to relink it (ツGuszツ) (51707853354), and the network social linked is melanie2002a
And I see that my stolen account has been renamed as 4am . Cuban

[feral forge]

Please contact the in-game customer service for further assistance in this regard, @icy trail. You may refer to subpoint 5.4 in #faq for instructions.

[icy trail]

Thank you 😦

[vivid zenith]

Hello I would like helping logging in

Preferrably @carmine rivet 's help

[feral forge]

Could you please elaborate, @vivid zenith?

[carmine rivet]

@vivid zenith Noob you probably logged in as a guest and didn't link it to anything

[vivid zenith]

Yeah seems like it

I made a new acc

oh well

[carmine rivet]

Who cares, not like you even had any clothes on it

Naked nob

[vivid zenith]

this is my acc

[wicked vessel]

Bro thats PUBG PC 💀

[vivid zenith]

Yeah danny is mad cuz he keeps losing to me

I didnt know how to login to mobile

thought id make it fair for him

[carmine rivet]

Cap

Go back to fortnite kid

[vivid zenith]

mad cuz bad

[wicked vessel]

So u want help with logging in to PUBG Mobile?

[granite mortar]

Which is better pubg or new state?

[carmine rivet]

Roblox

[vivid zenith]

I got it

Danny got clapped too

[maiden palm]

Hello sir

👍

[green agate]

@carmine rivet@vivid zenith Please refrain from misuse of support channels. Keep all chatter in their respective channels.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @maiden palm. Remember to read through #faq before asking questions in the support channels.

[green agate]

The first choice.

[open musk]

Question does anyone know why pubg is banning people for no reason for a year and there ban records are clear just a question because I heard a lot of people complaining about it on insta and other some pubgm servers???

[maiden palm]

N

[night cloak]

Lmao

[vital oasis]

does pubg lite work? I'm downloading it now can I log into my account normally or do I have to create another one? can I play with people who use normal pubg?

[vital oasis]

Do normal pubg events have lite too?

[sullen sigil]

Hello everyone, please help, I can't log in my account gives this

Couldn't send confirmation code: limit exceeded

[spice bronze]

What should i do if i turn on the second verification use my phone number and i lost that phone number ??? Because i cant do anything please help me

[brazen cradle]

Contact the support for the social media and in game support for help

[brazen cradle]

Go to settings and unlink one of the social media

[cyan citrus]

There is a limit to receive the verification codes every day. Please try again tomorrow or contact the customer service in-game for further assistance with this.

[river locust]

im have many problem in game loop

any one give me new virson for game loop

[cyan citrus]

You may try to change the verification method or contact the customer service in-game for further assistance with this.

[brazen cradle]

The 10 year ban is after multiple ways checking fir hacks and modifying tools and it goes through a minimum of at least 3 set of eyes and an anti cheat program to be issues. So there’s no way that happened by accident and highly unlikely.

[brazen cradle]

Unfortunately there’s isn’t much we can do regarding game loop.

[cyan citrus]

You can download the GameLoop emulator through the link below.

https://www.gameloop.com/.

[brazen cradle]

Try clicking on change verification method

[spice bronze]

It show the same, use sms to login and back to that screen again

[brazen cradle]

Contact ingame support and see what can be done differently.

[spice bronze]

I cant change it, when i click it, and click the option, my screen back to sms code again

[spice bronze]

I have no idea, i cant find relate issues that displayed ingame support

[fallen ice]

Hello. You do not know why the royal writes at the entrance to the metro (there is a beta test, and I do not participate in it)

[cyan citrus]

This means that the game mode is not available for you, @fallen ice. For further assistance with this, you may try to contact the customer service in-game.

[cyan citrus]

You may contact the customer service for further assistance. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. One example could be Account Related Issues.

[prisma herald]

Hello. Can someone help me my Gyroscope doent work and idk how to fix it. I tried other games too like codm and doent work there too

[spice bronze]

I ve try for 10 hrs whit the ai, i cant found any solution

[cyan citrus]

We will not be help you any further with this through the community, @spice bronze.

[brazen cradle]

It could be a phone issue, kindly run a diagnostic on your phone.

[open musk]

Yeah but lots of people are getting banned and when they check bæn records and results it's says you log back in

[brazen cradle]

Did they transfer their id from global to a different version ?

[open musk]

Nope just didn't login for a while

I seen it all over the place

Even happened to 2 of my friends

And they got this when they asking for ban records

[vagrant tulip]

If you are referring that the record isn't in details this should be due to yoir internet let the page fully load up.

[open musk]

Aye I got to stop using the word

[open musk]

Nah look at the ss

[vagrant tulip]

If you are referring about the file a claim it's a very old and didn't get any updates since years that's why it sometimes says your account is fine but that's just the bot. Your correct and most accurate reason is found in details.

[open musk]

Hmmm yeah I asked that question to them and one sent me a ss of a old dan****

[vagrant tulip]

You may report this issue in #old.

[open musk]

Nah it was just a question just wanted to see if anyone knew what's going on

[vagrant tulip]

Alright

[open musk]

Thanks for the Info tho

[vagrant tulip]

You're welcome.

[lyric stream]

Please help my mic won’t turn on

When I go to turn my mic on it just stays mute

[pulsar frigate]

I really want to report the current situation in this game, Emulator Support is totally dead, there is no improvements i can see from PUBG side, First of all we dont get lobby, we emulator paki players can only play LIVIK we are not even be able to get erangel lobby. Second major issue is that even in that livik lobby out of 52 players, 30-40 players use esp hacks. How can fair players even compete? everyone out there is using xray visions and pushing rank. I dont find any purpose of playing this game anymore. I m sick of this memory hack gameloop and pubg is doing nothing to fix it. What should we do with our emulators? shall be sell it and switch to mobile, security is very tight in mobile devices but when you look in emulator, there is 0 progress. Can we even get a fairplay enviornment?

[cyan citrus]

Please make a video recording of the issue and share it here.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @pulsar frigate. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pulsar frigate]

That doesn't fix the issue. I reported 100 of players and all of them are hackers, but still they are playing game freely without any troubles. Doesnt make sense

Its been happening since cycle season arrived

[cyan citrus]

For the matchmaking issue, this is not much we can help with as it totally depends on players' activity. Also, emulators have relatively less number of players compared to mobile platform.

[cyan citrus]

They will be penalized accordingly upon the verification of cheating behavior. You will be notified through the in-game mail when it happens. Alternatively, you can report cheaters through the link below if you have video evidence.

https://bit.ly/3uDSJZv.

[lyric stream]

@cyan citrus

[cyan citrus]

Yes, @lyric stream?

[lyric stream]

Vid is sending

[cyan citrus]

Got it!

[pulsar frigate]

@cyan citrus so there will be no fix, i see. thank you.

[cyan citrus]

Cheating is not an issue that can be fixed in an instance. However, cheaters are getting suspended every day, and all the time. You may refer to #news for weekly reports of cheaters that are being permanently suspended along with their devices.

[cyan citrus]

For how long have you been facing this issue and do you face this issue all the or it happens from time to time?

[lyric stream]

No it has happened as soon as I signed in with an apple account

[gloomy creek]

My Pubg Account hacked and the hacker use cheat tool in my pubg account and pubg ban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gloomy creek.

[lyric stream]

Like after I connected to an apple account I haven’t been able to turn the mic on

[cyan citrus]

Got it! To start with, please try to do a Routine Repair of the game from login menu and restart your device one time.

[lyric stream]

Ok I’m in the middle of a game so in 10min

[lyric stream]

That didn’t work

[cursive pasture]

tell me, why can't I give a skin? it was bought from me and I have a coin!

[cyan citrus]

Can you mention your device?

[storm flume]

Please contact the customer service for further assistance, @cursive pasture. Refer to subpoint 5.4 in #faq for further information.

[lyric stream]

iPad Air 4th generation

[tawny flower]

Did anyone get their control button reset to default? Mine seem to be reset and The game didn’t have my original button

[night cloak]

Heeeyo

[lyric stream]

Is there a solution to my problem or is it just my account is stuffed?

[quartz badger]

Help me please

I can't join

[cyan citrus]

Got it! Thank you. Please try to go to your device settings > Privacy > Microphone and make sure that microphone permission for PUBG MOBILE is enabled. If it is already enabled, try to disable it and enable it again. Restart your device and see if it will make any difference.

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message

[cyan citrus]

Hello! How can we help you?

[lyric stream]

Thanks you have fixed my issue

[cyan citrus]

Glad to hear that and you're welcome, @lyric stream!

[solid ocean]

Sir my PUBG mobile is having alot fps drops, sometime it runs smoothly
All other games like pubg new state COD mobile are running at Ultra graphics with constant 60fps only pubg is givig around 30fps sometime it becomes smooth and provide 60fps but thats very rare
My device LG G7thinQ 4/64

[loud mural]

Automatic gamecrash

[brazen cradle]

Alright I understand. The second person I see with this issue. It was a 30 day ban yeah ?

[brazen cradle]

Does it happen always ?

[brazen cradle]

You already bought the skin and unable to gift ?

[earnest cave]

since the new update of gameloop. it doesn't load pubg game. it stucks in 98 %.

any solution for it.

anyone plx

[rustic prawn]

Where can I find web shooters on Livik?

[vagrant tulip]

Turn off your anti virus re-download the gameloop and the game. Make sure to download the emulator from the main gameloop website

Gameloop.com

[brazen cradle]

You can download the GameLoop emulator through the link below.

https://www.gameloop.com/.

[night cloak]

Why am I getting diamond players in random matchmaking with 1 kd 🤔 what happened to tier restrictions or they don’t apply to randoms?

[vagrant tulip]

What is your rank ?

[night cloak]

rn ace

season highest is conqueror but I dropped because the random matchmaking was mind blowing tbh

[brazen cradle]

Since it’s a new feature am pretty sure there are some ups and downs and they must be working to perfect it. Personally I haven’t tried auto match making and checked tier.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @haughty portal.

[crisp trench]

trash pubg full of bugs really frustrating

[loud mural]

Yes always

[night cloak]

Hello. My account was stolen.
Please help me.
My account ID is 554559782

Please help me some one

[compact oar]

Please contact customer service in-game.

[night cloak]

Only there can help me?

90 fps in iphone 13 pro max is not optimised yet … its not smooth fix it

[crisp trench]

<@&481161015728406538>

what’s this???

@polar marsh

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @crisp trench. You can also submit a report in #old in compliance with the channel's pinned instructions.

[brazen cradle]

You have insane ping

[brazen cradle]

This could be a device issue also. If you think it is an in game issue. You can leave a report on #old

[exotic spire]

Hi. I have a question. My team player lost his social media (twitter) password and someone signed in his pubg account and linked unknown Facebook. And that guy is blackmailing my team player that he will make the account banned. He keeps login to my team player’s account and please who should we contact with? Is there anyone who can help for unlink that unknown Facebook account ?

[fallen tree]

My pubg account was baned for using VPN. Because pubg mobile was baned in India so I was using VPN for playing . And i contacted in game tooo I didn't get any response. I have done many email too . My Character Id - 5133984123

My Account Name - ENDLESSJATTS

Can you help me with this

You can check my account too and statistics.

[runic vapor]

how can i fix uc bam problem

[haughty zenith]

What is this kind of lag and the device is a 12 pro max

[brazen cradle]

What graphic setting are you running the game in ?!

[haughty zenith]

Extreme smooth colorful

It only started happening like 2 weeks ago

[brazen cradle]

Smooth extreme ?

[haughty zenith]

Never happend in like a year and a half having the phone

[haughty zenith]

Yes smooth cuz i said soft mistakenly

[night cloak]

Yo my account that ive had for 4 years just got banned for 10 years yesterday. I havent done anything so im really confused as to why. i have tried to contact tencent games but its just a bot replying and it dosent help me. Ive spend alot of time and money into this account and i dont know what to do... i want my account back, any suggentions? Or should i just wave farewell to my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[brazen cradle]

It usually happens with devices as more updates come. That’s why it is important to make sure you run the game on a device that slightly is update focused. Try reducing the fps and check if it runs without lag.

[cyan citrus]

Please add more details about the issue you're facing or share a screenshot.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallen tree.

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts.

[runic vapor]

@cyan citrus

[cyan citrus]

If you have made unofficial purchases in the past or from the unauthorized sources, the UC will be deducted until the total unfairly gained amount has been recovered. For further assistance with this, you may try to contact the customer service through inside the game, @runic vapor.

[orchid kestrel]

can Tekno 4 90fbs

[runic vapor]

I have never bought Uc in any other place other than the App Store and Play Store and MidasBuy and I tried to communicate within the game but I could not solve it since I do not know how much the exact amount is

[cyan citrus]

Sadly, we will not be able to help you any further with this through the community, @runic vapor.

[storm flume]

Please refer to this channel's pinned messages for further information, @orchid kestrel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[runic vapor]

I just have one last question

[modern dove]

Hey guys please fix the Kar98k primeval relic skin. 👊

[cyan citrus]

What is it?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @modern dove. You can also submit a report in #old in compliance with the channel's pinned instructions.

[brazen cradle]

Did you get UC as gift may be ?

[spare kettle]

Hello Iam Facing Request Timeout Probelm on Gameloop i Have Clear All Cache and my internet speed is Well

[runic vapor]

Hello soldier!
Thanks for writing to us.

If this message appears, it is because you have previously made purchases or recharges of UC on external pages.  We recommend players to purchase UC/Items through authorized services (in-game and by MidasBuy).

Any purchase made through unauthorized services or channels will be considered a violation of the rules and may result in the deactivation of your account.  In the meantime, we will take steps to deduct the illegal top-up amount from your account following the end user license agreement.

The new recharge will also be taken into account in the deduction until the        total amount of the illegal recharge has been deducted.  Please follow the EULA and together we will keep the gaming environment clean.

Buy legally to ensure the safety of your account.  Thank you for your support and understanding!

Reminder: For public policy issues, please email [e-mail]

We appreciate your understanding.
Sincerely,

Hawk
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Service.        this is the only message you get in the game

[cyan citrus]

I have answered you already for the same issue, @runic vapor.

[vivid sand]

The issue is I want to change my country and region But the option isn’t showing up

I want to change my country and region but the option isn’t showing , id:5572492163 user: 48؂OP丨ZOMBIE , device iPhone 11 , Country Afghanistan

[compact oar]

Accounts in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR). Please contact customer service in-game.

[vivid sand]

But I am not on European side that’s a reason when this changed is because I was playing on my friends account who lives in Europe and country and after that when I log in my account tha option is gone

[compact oar]

Please contact customer service in-game.

[night cloak]

Can I play Europe pmco with my Korean pubg account? @cyan citrus

[cyan citrus]

For any questions related to PUBG MOBILE Club Open, you can use the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @night cloak.

[night cloak]

Thank you ❤️

[cyan citrus]

You're welcome, @night cloak!

[vivid sand]

I did but they’re saying the same thing that you said

[stuck heart]

I need Pubg Mobile email I need to talk to them

[loud mural]

How can i get tournament room??

[cyan citrus]

The e-mail for the customer service is: [e-mail] but we will recommend you to contact the customer service directly through inside the game.

[cyan citrus]

If players want to conduct a third-party authorized PUBG MOBILE tournament for commercial purposes, they need to request an official license:

https://www.pubgmobile.com/cp/a20191127sssq/index.shtml

[barren isle]

<@&918536014224576593> Hi, do I have to be in a crew to play PMCO with my team? I don’t really know why, but my account is banned from joining a crew and I can’t join any crew at all. I have this problem over several months now. No idea why even.

[cyan citrus]

Players that have a history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @barren isle.

#news message

[proven bloom]

hello guys

can someone help me about my pubg account

it got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven bloom.

[sleek cosmos]

I ate pubg meaningless ban and I didn't use cheats, how can I unban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sleek cosmos.

[loud mural]

I informed them all about tournament information

Now How can i collect room?

@cyan citrus

[raven lichen]

Hey where can I automatically download all gun, vehicle, and clothing skins? So they show up

[cyan citrus]

You will only be contacted if your request gets approved.

[raven lichen]

Does anyone know??

@cyan citrus

@cyan citrus

How can I NOT get botlobbies?

Its annoying af

[loud mural]

Which tier are you?? Currently

@raven lichen

[raven lichen]

Like gold 3

[loud mural]

😭

[raven lichen]

But last night I had real player lobbies

And now they are bot lobbies

Like I literally have a 7 kd lmao

[loud mural]

Rank up you will get good lobby

[raven lichen]

K

[wet grotto]

I have problem why i can't turn off auto equip scope

[cyan citrus]

You can disable or enable that option through your in-game settings > Pick Up > Custom Attachments, @wet grotto.

[wet grotto]

Oh thank u soo much bro

[cyan citrus]

You're most welcome, @wet grotto!

[fallen meteor]

Is it possible to merge two accounts that you have proof of owning? I had lost access to my first account and made another a while back. Around yesterday or the day before I finally got my first account back and I'd like to know if it's possible to combine both

[vagrant tulip]

Not possible.

[fallen meteor]

Ah, well thanks for the quick response

[vagrant tulip]

You're welcome.

[drifting summit]

why cant i change my region from uk to nepal? there are no option to change my region..can you guys help me out?\

[compact oar]

Accounts in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR). Please contact customer service in-game.

[drifting summit]

any way i can change my region?

[past oxide]

I cannot join crew, it says that i am banned from matches. But i have never hacked

[bleak herald]

Hi my friend lost her sensibilities

How can she recover it

[cyan citrus]

Sadly, no.

[cyan citrus]

Players that have a history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message

[cyan citrus]

Are you asking about sensitivity settings?

[bleak herald]

Yes

@cyan citrus

[limpid moth]

I have perfectly fine network with 6 ms and 1 jitter but yet in game im getting high ping , im playing PMPL currently and i have very high ping in official rooms , tried changing network’s as well but game ping is still high from 3 days , normal ping is 20ms for me in middle east , now its 150+ from 3 days

[foggy torrent]

Where can i see requirements or how to get into the pubg mobile vip program?

[cyan citrus]

If your friend uploaded the sensitivity settings to the cloud, she can download and use the cloud sensitivity. Otherwise, she may need to create sensitivity settings again. Please make sure that you upload your sensitivity settings to the cloud to avoid any risk of losing it.

[bleak herald]

She didn’t do it

Sorry

But she need it

[cyan citrus]

Please refer to the Community section under Roles in #735483472432594994 for more information.

[bleak herald]

There is no way to recover it @cyan citrus

[cyan citrus]

Can you please mention your device and country?

[bleak herald]

Please

[limpid moth]

Iphone 12 pro max , Pakistan

[cyan citrus]

I don't think so. Please try to set sensitivity settings again and make sure that you upload it to the cloud.

[bleak herald]

The problem is she didn’t upload it i now it
Can you please search for other way please please I need it
@cyan citrus

[night cloak]

What can I do when I am banned ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

Got it! In-game latency depends mostly on your network environment, the server you are playing on and your internet connection. Please make sure that you have a stable internet connection and try to reset your network settings. You can reset your network settings through Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device and see if it will make any difference.

[past oxide]

@cyan citrus how can i fix my account?

[cyan citrus]

Sadly, it may not be possible to recover the sensitivity setting without having it uploaded in the cloud. As mentioned earlier, your friend may need to set sensitivity settings again and make sure to upload it to the cloud.

[limpid moth]

Did everything that you mentioned, my network is stable , 30mbps with extremely good ping and jitter , tried resetting, restarting, reinstalling as well

[cyan citrus]

Please add more details about the issue you're facing.

[cyan citrus]

You may submit a report of the issue through #old in compliance with the channel's pinned instructions or contact the customer service in-game for further assistance with this.

[night cloak]

Help me? Thousands of deaths on my account are taken for no reason just because I put in almost 1 million kills and others who put in a lot more have no problem with how such a thing is possible, I also gave an email and nothing is at stake by people just to put money into the game

[cyan citrus]

If you have made unofficial/illegal purchases in the past or from the unauthorized sources, the UC will be deducted until the total unfairly gained amount has been recovered. For further assistance with this, you may try to contact the customer service through inside the game, @night cloak.

[night cloak]

Thx

[cyan citrus]

You're welcome!

[dire warren]

Will there be any problem if I do not confirm my account? Please explain all these cases

[dire warren]

If, for example, my region is Israel, will I approve the German region? Will my region change?

[compact oar]

This is to verify if you are a minor or not.

[dire warren]

I am of legal age, the important thing is that my region will not change!

[dire warren]

@celest shadow @static sleet

[dull cobalt]

@static sleet

Is it allowed ti stream the pmpl in my trovo livestream

[compact oar]

Please use pubgm esports server
#community-news message

From where did you download the game?

[cyan citrus]

It is not recommended to download the game from third-party or unauthorized sources, @night cloak. Also, the only recommended emulator to play the game is GameLoop: https://www.gameloop.com/.

No, @night cloak. If you want to play the game on PC, please only use the official emulator and download the game through the app market.

[night cloak]

Hi guys, somebody can help me with account?

[clever plume]

Hello guys

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @clever plume. Remember to read through #faq before asking questions in the support channels.

[surreal storm]

Hello Brother. Today I try to login to my pubg mobile account with my facebook account but it ask me for verification and I was like WTF bcz its my regular use device but then when i try for sms verfication pubg shows me different number thats absolutely not mine and there is also email verification while I never linked any email. I think someone change the phone number linked to my account is it hacked or something

[night cloak]

my girlfriend has linked a phone number to an account, and now when she wants to log into her account, she needs to enter a code that is sent to the phone, but it does not come.

How fix that problem?

[compact oar]

Please contact customer service in-game.

[compact oar]

If you're not receiving the code on your phone it's most probably you're telecom company issue. Make sure it says success ingame when you ask for the otp code. And wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game.

[night cloak]

Nono in game didn’t “success”

[compact oar]

Please contact customer service in-game.

[night cloak]

I send 10 hours ago…

[surreal storm]

I tried . Actually someone change the linked phone number of mine with his or hers. Yes i am still able to login with facebook but it ask for verification that i can't. Stupid in-game customers service bot is not giving me an option for this response. This change phone option provided by PUBG recently i think last month your bot is not updated please help in this regard

If you guys have some email or something to contact rather than in game bot please provide it to me

[compact oar]

[e-mail]

[sharp crater]

Is there a way to never see the golden ticket RP winner pop up again..?

[noble smelt]

hello, i play pubg mobile from emulator, i was going to delete the game and install it, but the gameloop stays at 0.1 and says I can't download the app after a while, i would be glad if you solve my problem @lime juniper

[cyan citrus]

We provide community support only for mobile platform, @noble smelt. You may visit the official website or Discord server of Gameloop for further assistance.

https://www.gameloop.com/.

[noble smelt]

thanks

[cyan citrus]

You're welcome!

[noble smelt]

can you post the link, i can't find it @cyan citrus

are you there

@cyan citrus

[cyan citrus]

Post link for what, @noble smelt? I have provided the link for website in my message above.

[noble smelt]

where is the discord link

[cyan citrus]

It can be found on their website under About Us section, @noble smelt.

[noble smelt]

okey

[night cloak]

51224905328

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[glossy blade]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @glossy blade. Remember to read through #faq before asking questions in the support channels.

[mint fossil]

Hello @lime juniper
Why we see 58 minutes still for all talent ? As its supposed to be open at 3pm est

[crystal pulsar]

Why isnt there 90fps for my phone yet? Im using iqoo 7 with 120 fps but pubg dont support

[storm flume]

Please refer to this channel's pinned messages for further information, @crystal pulsar:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[minor axle]

@celest shadow can i ask you !

[celest shadow]

Hello, how may I help you?

[minor axle]

So my teammate bought an account and when he tried to enter our crew its says you are banned from games !

[celest shadow]

Please be advised that buying, selling or trading game accounts are against PUBG MOBILE's terms of service.

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[minor axle]

So he can’t participate either in the pmco qualifier ?

[celest shadow]

No.

[minor axle]

Okey thank you 🙏.. last question i did register him in pmco with that account and i cant change it now.. if the team is not accepted after 24h can i replace him !

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[onyx parcel]

Hi guys, when logging in using email address and PIN code, PIN never arrives on my email.

I followed all the steps the bot mentioned:
Checked my spam/junk folder
whitelisted the noreply at m1.pubgmobilemail.com
Run the Routine Repair
Downloaded the game and installed it from scratch

Still no email with the PIN code received and I've been trying this the last 2 weeks!

Any help or if you could report to Tencent anything, it would be great.

[jaunty lodge]

So Can Anyone Guide Me About The Gac App I Am Not Able To Login On Gac App It Says That I Am Entering Invalid Id Or Password But I Was Entering The Same As I Received In Gmail..

[cyan citrus]

For any questions related to PUBG MOBILE Club Open, you can use the official Discord server for PUBG MOBILE Esports: https://discord.gg/esportspubgm, @jaunty lodge.

[storm flume]

Please contact the customer service for further assistance, @onyx parcel. Refer to subpoint 5.4 in #faq for further information.

[onyx parcel]

As stated I already tried contacting customer service but it's a bot responses only.

[cyan citrus]

Sadly, this is not something we can help with through the community, @onyx parcel.

[onyx parcel]

Thank you Quendi. Apparently I just have to live with it.
It's happening the last 2 weeks. Asked other friends to try the same with the same results.
Anyway, thank you.

[cyan citrus]

Our support is limited when it comes to account related issues as we only provide community support through this platform, @onyx parcel. Thank you for your understanding.

[onyx parcel]

Absolutely I do. Thank you.

[cyan citrus]

You're welcome!

[winter vigil]

I've been getting unknown error everytime I open the app

any information?

[storm cape]

One message removed from a suspended account.

[echo herald]

السلام عليكم يا شباب في حد عربي يقدر يساعدني عندي مشكله

[storm flume]

Please do not use languages other than English, @echo herald. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[storm cape]

One message removed from a suspended account.

[echo herald]

Why can't I change the country and region? The button did not appear for me and I did not find the new events
This is my ID 5764346018

[charred pawn]

I want a list of devices that will not support 90 frames

[echo herald]

Why can't I change the country and region? The button did not appear for me and I did not find the new events
This is my ID 5764346018

[storm flume]

Please contact the customer service for further assistance, @storm cape. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[storm flume]

Please refer to this channel's pinned messages for further information, @charred pawn:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[storm cape]

One message removed from a suspended account.

[cyan citrus]

Please share a screenshot of the issue you're facing, mention your device and country.

[cyan citrus]

This is an issue related to your account that only customer service can help with.

[winter vigil]

error code. I use a ipad (7th gen) and from USA

[cyan citrus]

For how long have you been facing this issue, @winter vigil?

[winter vigil]

as far as I know, it's been about couple days? (3-4) but after a small update, I think it hasn't happened again. let me try and reopen pubgm

I think the problem is now fixed after a 5 mb update