#questions
1 messages · Page 1560 of 1
Lol those of us who play on 150ms ping are now getting 500+ ping on the EU server.
I think I speak for most players when I say we don't need new skins, we just want a game that works. Once you fix the game then you can go back to adding skins
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak, @neat geyser and @hard bear. You can also submit a report in #old in compliance with the channel's pinned instructions.
This message does not concern the community team. Please avoid misleading other users, @azure skiff. For the compromised accounts, please contact the customer service in-game for further assistance. Also, remove your message from #copyright channel or you may get muted for violating the pinned regulations.
Hello! Please make sure that you have entered the correct phone number with country code. If the issue is persistent, please contact customer support in-game for further assistance.
calm down bro, i didn't know sorry. Can i contact the in-game customer support team through another account? the hacker wouldn't allow me to login into the account.
Can you log into the account with third linked e-mail that you have access to, @small harbor?
Yes i can but the other person is still in the account and immedialty log-ins back into the account
which cancels my session
Do you have a phone number linked to the account, @small harbor?
No, i didn't add one. Not sure about the other person if they added one or not.
Hlw mods 
If you have an option to link a phone number, I would recommend you link a phone number first. After that, enable the secondary verification and logout from all the devices from PUBG MOBILE. After that, contact the customer service through inside the game. I would recommend you to contact the customer service through your account but you can also reach out to them through the login menu by tapping on Help option.
It didn't help. That's why I'm writing here(
We will unfortunately not be able to help you with this through the community, @rich shore.
Anyone know why i cant look at the statistics of older seasons i always get the season statics of the season the game is currently in
Here 2 different seasons but same statistics
Have you requested for the code more than 3 time in the last 24 hours ?
Still no fix...?
@celest shadow ..?
Anyone..? I'm really tired of this issue because neither google nor youtube can help me w this the problem is well just look st the pic idk how to explain it..
Yes
hi friends, I have such a problem, my account has been banned for 10 years, for what I didn 't do, what needs to be done, help.
Please refer to the private message from @polar marsh for further information, @short raven.
Or was it permanently removed from the game?
Is poco x3 pro Supports 90 FPS?
@brazen cradle Thanks Man♥️
Please refer to #735483472432594994 sub point 3.1 for regional communities, @jade flint.
My friend, will it be a procedure to classify rooted devices
Unfortunately, the Poco X3 and all its related models including the Pro model are unable to run the game at 90 FPS. You may refer to the pinned messages of this channel for more information.
No information regarding this. You may provide your feedback about the game mode through #old.
I hit Ace yesterday and the game is no longer letting me play with my clan mates. What can I do to fix this
Trying to play with @summer crow
<@&481161015728406538> how do we claim the weekly match prizes ?
What is the rank of your friend?
i'm crown you noob lol
3 codes in 24 hours is the limit.
No worries bud
Uhmm
Please mention your device and country.
Have to drop down tiers or get him to Crown atleast to play with you.
You should be able to play with Ace tiers, know ?
Tecno spark 7t
Lebanon
I deleted the game and re install and nothing change
I know that, that's why I corrected him lol
This usually happens due to an unstable internet connection. Please make sure that you are playing on a stable internet connection or try to reset your network settings. You can do it through your device Settings > System > Advanced > Reset Options > Reset Wi-Fi, mobile and Bluetooth. Reboot your device one time and see if it will make any difference.
If you have won any weekly matches, you may send a message in #957679745875738624 along with player details or send a private message to Piston.
Awesome thanks mate 🙂
You're welcome, @mystic schooner.
But the first 3 attempts had the error 100150003 and the code never came, and the next attempts instead of the error there was an alert "try later"
I'm Emily Abandon and I don't play here and I want to get my account back because I don't have any other emails to play with and because I'm a respectable company I want to play in this great game and this is the ID 51355830385
Please refer to the private message from @polar marsh for further information, @blazing mulch.
Thx bro its work now :)
Glad to hear that and you're welcome, @rough pivot!
Huh, I will stay on the tasks I do and get the uc?
@cyan citrus why i can't see my friends match?
Your friend should have turned off the spectate option, @azure skiff.
Humm🤔 i have to talk with him
🙏 Thanks
@cyan citrus can you help me?
You may contact the customer service in-game for further assistance with this, @rich shore.
They couldn't help me in any way🥲
Unfortunately, we will not be able to help you with this through the community, @rich shore.
How to cancel a friendship offer sent?
@green agate Any update?
Please refer to the full event rules for any information.
Hmmm that sounds counterintuitive
What does this problem mean?
hello there, so i have pubg account linked to disabled facebook account and i can't access it anymore since my facebook got disabled and i didn't link my pubg account to other platforms, anyway to get my account back ?
We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance.
heelp
If Facebook was the only login method you can use to get into your account, you will need to contact the customer service of your social media account for further assistance and to retrieve your account. Your other option is to create a new account and continue playing the game.
Can you please elaborate or share a screenshot?
Ok thank
Ok, how do I get the new Lamborghini?
Through the event inside the game, @ornate meadow.
Ok thank
My pleasure, @stoic saffron!
after the end of the game, I accidentally sent a friendship request to someone and I want to cancel. I do not know how to explain it correctly.
I just want to know how to get the cards for the cars
Hey uh I need a help
Unfortunately, it is not possible to to cancel a sent friend request. You may later remove the player if they accept your friend request. You can also provide your feedback regarding this through #old.
By luck,or pressing a button **60 uc **
is there is anyway that customer support can assist me with that problem ? i can give more details like the ID and the name of the account and what skins i have i really don't want to lose that account
Whenever I press jump or coming down from a building my whole character shows like this
You will need to spend UC.
Is it some sort of glitch?
Do you happen to have a video recording of the issue, @dull notch?
Actually no but after I got recalled by teammates this sort of things happen
Sorry, but I ask a lot. I have to keep the UC, big or small
Unfortunately, it may not be possible for the customer service to proceed with your request if Facebook was the only login method. You can still try to contact them through inside the game. Also, please be advised that your account security is your own responsibility.
How can i file a claim to unbanned my account? . I got banned because of “illegal top-up” while in always using apple store to top-up. I have full evidence on that.
Please refer to the private message from @polar marsh for further information, @little junco.
You may submit a report of the issue through #953671367377707028 and include the following details.
▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.
Hello, I want to talk to one of the technical support people in the private. Is it possible? I have a problem and it cannot be raised in the public!
please use window 10 or win 11 for playing pubg with no error
window 11
are you using window 11
For the customer service, you can contact them through inside the game. We can try to help you out if you add more details about the issue you are facing.
@cyan citrus no one answered me there!!
Please answer me
A delayed response from customer service can be expected due to enormous number of requests every day.
I don't understand your question.
I mean, I have to keep a lot or a little small
Of UC
Please do not use languages other than English, @wide birch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
I still don't understand your question, @ornate meadow. Please rephrase it.
Yes, I have been waiting for more than a week and no one is answering, that's why I came here!!
I mean I have to keep a lot of UC or a little young, not by luck?
Here are the odds, @ornate meadow:
yes
You will need to add a bit more details about the issue you're facing.
Ok thanks
You're welcome, @ornate meadow!
there is no gift button for me
why and there is any solution ?
Please contact the customer service for further assistance, @brazen zephyr. Refer to subpoint 5.4 in #faq for further information.
Hey @cyan citrus the issue i had yesterday about the gyro going up itself is now normal idk how it solved itself lol🤣
Glad to hear that, @fossil bridge.
Please contact the customer service for further assistance, @foggy nexus. Refer to subpoint 5.4 in #faq for further information.
Do not advertise in this server, @obsidian mica. It is against the #735483472432594994.
I want to speak directly to someone because my pubg account stolen from me and the thief change every linked in side my account, please someone help me i have all the proof you want 😭
Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts, @foggy nexus.
Is there any way to appeal for a ban?
Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.
Lamborghini's car is too hard to drive. Obviously, there is a problem with the game data
If you dirve though a little slope, you will lose control, just like koniseg before
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cobalt musk. You can also submit a report in #old in compliance with the channel's pinned instructions.
My account got banned whiteout any reason its banned because of transactions from unofficial website last week I bought uc during midabuy website I spent to much at it hopefully not be longer ? Any help
Please refer to the private message from @polar marsh for further information, @icy pond.
i cant copy my control layout to my other acc
there is a glitch
it shows it copied but in the match it aint there
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @modest aspen. You can also submit a report in #old in compliance with the channel's pinned instructions.
will yall ever fix the glitch here ? outside dobro in vikendi. you go underwater and can go under the rocks im aiming at.
u can hide there for as long as u want and shoot others too.
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dense dock. You can also submit a report in #old in compliance with the channel's pinned instructions.
Hey guys currently I login my account toady to site via my Facebook account and i lost access to pubg and my face account is also disabled so can anyone suggest me how can i recover my Facebook account so i can load my old game data
Please contact the customer service for further assistance, @slender flame. Refer to subpoint 5.4 in #faq for further information.
ive already did numerous times during all those season that thing being there but yeh I'll give it one more try.
Can using VPN get you banned?
Why is metro saying it’s not available
It is very unlikely.
why metro is not available.
Last season I wasnt able to play due to deta testing or something and now i cant play again
Why is metro saying not available
Please keep an eye out for any announcements on Metro Royale.
Yeah I’ve had no problem with it before, all my friends are having the same problem
Me to same here
Not anyone in the world can enter
anyone know when ever I try to open metro royal and just kept saying metro royal is not available?
Lol pubg got us hype and then let’s us down
Is there a chat for it?
I think iOS has a delayed time then what android does
metro royal is open but I can't open it
This never happens
Mr av gaming is on metro and he is in android phone
Please keep all general conversation out of this channel, more info should come soon
In the meantime, there is a general thread for this topic in #pubg-mobile.
metro royale should be working now*
How do I get invited someone help pls
This means that the game mode is not available for you. Please feel free to contact the customer service in-game for further assistance with this, @raw plank and @fair orbit.
Oh ok
Hello Pubg Team
Content removals last updated march 14
But march 14 after no any hacking channel ban why sir plz Daly hacking video action many hacker hacking video daly video upload so plz sir any action now
Tnx Tencent team
I want to ask a question
We are unable to provide assistance if you do not ask a question or state a problem, @proven pewter. Remember to read through #faq before asking questions in the support channels.
Why does it say i haven't been invited for the beta for metro
This means that the game mode is not available for you. Please feel free to contact the customer service in-game for further assistance with this.
I played last chapter though and the chapters before
pubg
Hello, support team,PUBG my account has been banned for 10 years and I have been playing the game since the season five and it is impossible for me to cheat and I did not commit any violation. Please review my account, I am sure that I did not add files or tamper with the system or any cheating method or third-party programs or games With a hacker, please check my account again.
Please refer to the private message from @polar marsh for further information, @heady owl.
Please refer to this channel's pinned messages for further information, @proven pewter:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Hey I contacted customer support but there was nothing related to the thing that happened to me
This game is so ass bruh BUG MOBILE 🤪
ID: 5366497365
device: iPhone 13 Pro Max
Network: WiFi
Country: Azerbaijan
iOS : 15.4
90 FPS lags and not feeling smooth ,drops frames when looking around, left or right and randomly drops frames for few seconds and also the sound is weird in classic .
I need help
We are unable to provide assistance if you do not ask a question or state a problem, @lethal basin. Remember to read through #faq before asking questions in the support channels.
I need help
We are unable to provide assistance if you do not ask a question or state a problem, @lethal basin. Remember to read through #faq before asking questions in the support channels.
Have Flag Cards been removed from the game? I cannot change my flag and I can’t find flag cards on the shop?
someone has made an Account and he got my profile picture at this time, and cursed as written words on the picture.
I ask you to delete this account or at least remove the Picture, Also he is putting nudity pic.
When i give my id to someone, that what he got, And that's unacceptable, Please take an action AS SOON AS POSSIBLE!!!!
His id is 5376031202.
That doesn’t help
Hi .. I can’t login to my account by Apple Id ( server authentication error login failed ) how to fix that ?
Happens everytime and yes i have tried customer support and it always closes the conversation because there’s no topic on there that discusses this
They are listening to your requests and swift action will be taken
With ?
I need help
We are unable to provide assistance if you do not ask a question or state a problem, @lethal basin. Remember to read through #faq before asking questions in the support channels.
I lose my account
Kindly contact customer service in game. TIA
Please use only English in this channel. Thank you.
hello, I can't get on the subway, it says that I did not participate in the beta test
???
This means that the Metro mode is not available for you. Please feel free to contact the customer service in-game for further assistance with this.
That doesn’t work
Please do not advertise your Discord server here, @earnest cave
I want to play in the subway, let this function be available to me, I didn’t answer to support
How to fix it?
I already reinstalled the game, went through another link and still the same error, how to fix it
my english is very bad, sorry
I wasnt able to play metro last season due to exactly same reason as this season saying ‘beta testing and you are not invited'
I have emailed them no response, did customer help but not helping.
51539296900 this is hacker helping another player to rank push see hes last games it lvl is 37
Same I haven’t been able to play metro since i gave my whole inv away idk why
Change region option not showing, plzzz help, I have already repair my game
Contact in game support for further assistance at this point.
Report in game and if you have screen recording please feel free to find the form in #faq and report, attaching the video.
Are you in Europe ?
Are u an actual mod, no disrespect
In pakistan
I am not and None Taken.
Ok…
It says that bc were banned on metro
What are you trying to change it to/from ?
Some one hacked my acout few month ago, I have recover it but they change my region in france,
You have recovered it but the flag is changed to France, yes ?
Yes absolotly right
You are playing from a different region or from Europe ?
Not Iam playing in pubg from pakist still 1st
Accounts used /played with in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR) at this point. Please contact customer service in-game.
Please contact in game support for further assistance and follow steps. TIA
Why can't I enter metro mode? It says to me "This feature is in beta testing in which you are not participating." Is this a ban?
where find it?
Why can't I enter metro mode? It says to me "This feature is in beta testing in which you are not participating." Is this a ban?
Reach Ace Dominator Tier to get the avatar warrior. Good hunting.
How can I fix this? I already hit support in game and basically it’s pointless
but able to play with alt acc whats the difference? same region, wifi.
@brazen cradle nothing there from ace dominator :/
Best bet is to contact in game support at this point. Unfortunately, it could be a different problem.
You’ll receive it when you reach ace dominator bud. Haven’t you ?
I have tried and I get do not respond email
Currently the Customer Service is overwhelmed with reports and will get to you as soon as possible. Thank you for your patience and understanding, while they tirelessly work to provide a better gaming experience.
For sure I hope they find a solution
@brazen cradle nothing there .. and always im ace domi
why then all my friends can play and I can't. I can also enter the metro from other accounts, I can’t from this one)
@brazen cradle he is platinum 1 .. 🙂
Unfortunately , It’s due to a different problem and contacting In game support will give you a better picture. TIA.
That’s from last season buddy. We are in C2S5.
what is the problem with just removing the error so that it is easier for us to work with you?
he can't help. There is nothing to do with the subway.
support does not help, more than 4 hours have passed
Patience is key, I urge you to wait a lil longer. 
you can contact them and tell them to fix the problem?
Why is this channel needed if you answer “Contact in-game support” for every problem?
I am not equipped to adhere to that request.
So that problems that doesn’t need in game support can be taken care of and reduce the load.
I didn't play last season because of this error
What should I do if you cannot help me, but there are no articles on my problem in the support service?
Wait till you get an official response from a support staff/agent.
shame
I understand. Your issue will be looked upon.
How to write to him? In the support service in the game, if I click on "Contact Us", only articles are offered that may help me solve the problem. There is no talk of a direct connection or a report by mail.
how i can fix this problem
If you follow the right steps with regards to your problem on prompt , it’ll take you to the answers that you are looking for.
If you have an option to link a phone number, I would recommend you link a phone number first.
i can't login to my account to can do anything !!!
I tried many times and could not find the right article. I wrote “I can’t enter Metro mode because “This feature is in beta testing in which you are not participating””
This is on your login screen ?
And you didn’t get an answer ?
thank you
Happens everytime and yes i have tried customer support and it always closes the conversation because there’s no topic on there that discusses this
someone was hacked my account and linked phone number and i speak with technical support for delete this number so today when i try login i got this error
yes someone was hacked my account and linked phone number and i speak with technical support for delete this number so today when i try login i got this error
We’re you able to recover the account ?
No. There were articles about the inability to enter pubg mobile, and not the Metro mode.
Can you share the screenshot if you have any ?
But i have not played in eurpean country
The person who hacked into your account would have.
@brazen cradle I still can access my Twitter account the original login but can't into the game because login need the code secondary verification he linked this mobile when he hack the account I can't log in to the game and see my account
Iam palying in pakistan as I create my acount, only hackers changed my region
State the same to the I game support and wait for their official response.
I understand. Unfortunately at this point only the in game support can help you with this. If they can at all.
But ask me some istructions to contact customer care
Can you please rephrase this, I don’t understand.
What i can slect
This time other articles were shown, but still they did not solve my problem at all.
they will help me for fix this problem
Go ahead and click on general and see where it takes you, let me know how it goes.
Just type metro mode and see where it takes you. Let me know how it goes.
The will do the best they can 
Now what ican do
Where does it take you , Once you do that ?
i hope that but they answer me to late
I understand your frustration. Patience is key. 
What is next step
Iam very very upset of my region problem
yeah i know
I understand. Currently there is no option for you to change it. I checked it myself. Because the region was changed to a European Economic Area.They have strict data protection policies, unfortunately there isn’t much we can do. 
The region changing options are under GamePlay.
Send my customer care support helpline number or landline
does poco x3 pro has 90fps?
Today Iam very unhappy from pubg support,, because they didnot helped me, Iam palying from season 2 and spend more tha 1000k, but pubg mobile not care for customers, unhappy
I understand your frustration. Given the opportunity they will do something regarding this issue in the future. I highly urge you to keep your account safe and secure to prevent such mishaps in the future.
If it falls under the list of devices pinned, it’ll not support 90fps
Pubg Humble request change my region to pakistan,
If you not change my region Iam going to Self-Annihilation
WHAT ?
Fix iPhone 13 pro MAX 90 FPS
They have been notified about this numerous times and am sure they are working on it. 
Two days ago I purchased through the internal store 300 uc, the purchase was successful, and a message came from iTunes, then within 48 hours, uc bought by me did not come to the account, tried to solve this issue through support in the game, but I have not been answered for two days. Provided a screen with a purchase from apple. Who knows how to be in this situation??
Does this say, the purchase was successful ?
I understand that you have contacted in game support regarding this issue. What was the response ?
yes, in this case, I click to buy: I received a message that the purchase was successfully completed and received a debit.
support has been silent for two days. Provided all purchase details. But for 48 hours there has been no response from support.
I cannot change the region, since there is no change itself. I have been waiting a month for a response from technical support, but there is none.
Accounts created /played with in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR) at this point.
Halo I am one of the server players KRJP I have a problem in entering the matches in Solo mode in the maps of Xanhok, Mirmar and Vikendi according to the current Ghazi
I understand, Hopefully they will review the case and get back to you with a suitable response.
Let's start with the fact that I have long been in another country, not in Greece. And many people can change their region, but I can't? Like I said I'm already in another country
I was not aware that you brought it up. So you are in Greece. What is your selected region or the region that you are currently playing in ?
I have one token left I purchased one lamborgini but I don’t have the option of gift (give) I already contact to customer service it’s been 2 days not a single response from them ..
Greece is a part of Europe. So that being said , currently changing the region option is restricted due to the data protection policies. Now when you say many people can change their region ? Specifically from Europe to some other region ?
Are you residing in the KRJP region ?
The person you u are trying to gift it to, do they fall under the criteria of gifting ? Friends more than 72 hours, Synergy more than 50 and character lvl greater than 10
Sir i don’t have the give option as you can see the photo
It’s supposed to be give and owned option at the bottom also the player meet the criteria
Who i am gifting the car
Playing cross servers have their own cons. For best gaming experience play in the respective regions you are residing in.
We have same region @brazen cradle
You can gift only the ones that you own.
I bought the yellow one i have another token left i want to gift a car to my friend who meet all the criteria and we are living in same region same server and same house and same wifi @brazen cradle
It cannot be played on local servers because of the hacks and the rating is accelerating because of them and it may take longer time to obtain the rating
Woah. So Yellow Urus (UAZ) unable to gift after meeting the criteria ? Yeah ?
That's why I play on a server closer to get a rating, but the problem is that there is a delay in some matches in entering maps such as Sahara, Sanhok and Vikendi
Brave warrior, that’s the beauty of grinding rank. 
Yessss @brazen cradle
Can't join metro royal, never duped anything never used bugs
Many of them have reported this problem. Kindly send a report on #old
That’s unusual. Have you tried repairing the game once ?
dear any one can help I report too many people teammate with are using location hack but the report say we don't found any signs of cheating but they clearly telling us the locations so what should we do about them please
никто не против если я на русском буду писать?)
Report in game and also check the #faq to report with screen recording evidence. 
Please use English in this channel. TIA.
Please refer to the private message from @polar marsh for further information, @pallid ice.
No you don’t. You just happen to play in with account that falls under European Economic Area (EEA) 
Subject: Request To Unban PUBG Mobile Account!
Hi Sir,
Kindly Can I please request you to take a look into my account ban issue, as I have not used or changed the coding to my emulator or have not linked any kind of third party softwares to it. This evening while playing custom rooms with friends - The Ban message just pop to the screen, Ban was applied to the account when I restarted my game.
I've been consistent & regular in game on daily basis. I don't think so - I have violated or did any thing false or against the Game policy.
I would like to request - Kindly go through the account analytics & statics of my previous games, I have spent alot & along for long time on this my account as this is my very First account I am using so far.
I'll be loosing my intrust & sincere spended time with it, If my ban continues as per timings mentioned on it.
10 Years of a ban for doing nothing lies to a false & unfair decision. I would sincerely request you to unban my account & grant me the warning upon instead.
id: 5674355214
Please refer to the private message from @polar marsh for further information, @round aurora.
If i put on feedback there not make sense it will fix because there are so many glitches the pubg didn’t fix from 4 seasons @brazen cradle
Well that’s the best we can do Bud. We will try our best to fix it and if we can’t we will put a report in #old
They have the such big company doesn’t manage at all voice bugs every time when we enter to lobby , right now its a trending glitch automatically the parachute going backwards, 🫡 , and such a big list @brazen cradle
I don’t have time to post that 1000bugs even pubg is not gonna fix it and what I will get waste of time !! 🥱 tired of it
I am sure they are working on it tirelessly to do the best they can. 
What is your problem my friend?
Hello. I have such a problem: I live in Russia, but the region is Greece. I want to know how to change it, and how I ended up in Greece
@candid snow Can you change or do you have to wait?
At I'm missing at all change region
I have Greece, how it happened - I don't know. Although I live and lived all this time in Russia. I want to change this Greece to Russia, but there is no change of region itself, only a change of server
Does it show the number of days when you try
Falling under the Europe Economic Are. Prevents you from changing regions at will following strict data protection policies at this moment.
HOW I ENDED IN GREECE??????
Try to run a VPN on your country or countries that support this event to give your friends guidance@candid snow
Did you play a room match or something held in Europe ?
It is not advisable to use VPN to play or run the game.
Server? Or in Europe itself?
I don't mean to play via VPN, but to try to show offers and other things that exist in other countries
vpn doesn't help
Try to apply Solo vpn
Stop, why do I need a vpn if I'm in Russia and I need this region?
@brazen cradle ?
Hi my account hack and hacker ban my account 2 month because secondary verification on 3rd link is my
He hack social links playgame and link vk he ban
Login emulator old version login
Please refer to the private message from @polar marsh for further information, @night cloak.
Is it possible to restore an account knowing only the account ID or its nickname?
And knowing from which device the login was and purchases were made
Please contact the customer service for further assistance, @candid cedar. Refer to subpoint 5.4 in #faq for further information.
how do i redownload audio? the uzi sound is broken in my game
Try Repairing the game. And check if your audio resource file and hd audio pack is downloaded.
Type just Metro Royale and see the response
how do i do that on ios
Metro royale the radiation monkey is coming out from the mansion chasing us
Okay, how can I contact technical support pubgm?( Except in-game support)
My account was banned and I didn't use cheat tools how do I solve this problem
Please refer to the private message from @polar marsh for further information, @still kestrel.
Which devices supports the 90F?
@static sleet
Which devices supports the 90F
Hello pubg answer me ?
Pubg aloooo
Admin
@polar marsh
@lime juniper
Please refer to this announcement regarding minimum specification requirements for devices to have for supporting 90 FPS for PUBG MOBILE:
How can we help you?
Ok thank you bro
May someone help me in the ALL TALENT CHAMPIONSHIP
I've never cheated or used any kind of violations ingame and when I try to register or create a team or join one. It says"you are currently banned from playing matches"
Where is Survive til dawn mode? I thought i saw it few weeks ago. Is it gone again?
Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.
For further information, please refer to this tournament security announcement:
iPhone 7 is in the unsupported list of accessing 90 FPS in PUBG MOBILE. The reason being that the screen is only a 60hz panel.
May I ask a question, is there a problem with PING? PUBG
How can i get unban cuz i have banned for no reason
Please refer to the private message from @polar marsh for further information, @unkempt coral.
Poco x3 gt 90FPS ?
Okay, how can I contact technical support pubgm?( Except in-game support)
Please refer to this channel's pinned messages for further information, @surreal scaffold:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
i need help from pubg support
Please state your inquiry or issue so that we can assist you.
Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.
I already communicated here, but never answered me. So: I have always been and lived in Russia, but my region is somehow Greece and I can’t change it. I only found out when I was given the title.
Greece is a part of the European Economic Area (EEA), therefore you will not be able to change your country or region at will due to the General Data Protection Regulation (GDPR).
A possible reason could be that you have previously switched your in-game country or region to Greece.
hi is survive til dawn mode gone or my phone is the problem..?
Survive Till Dawn is currently not available in this version.
oh i see.. then can i download and play the older version without getting banned or anything?
Hi PUBG MOBILE
My game ID :545642896
Nickname : DEVIL•XRES
On 25/03/2022 about 21:00pm , I play classic duo with my friend EDRxteammate, the system suddenly told me that my data have problem and it make me offline and when I login again , it say me I am hacker and banned me for 30 days . I am very surprised that I have not do anything and the systems banned me for 30 days ,I am not understand. I send you my account information hope you can check the battle record and unban me .
On the other hand , I send you some screenshot to you to confirm it is my account and you may have more information about it , hope you can unban my account , I really love play pubgm!!! Thanks
Please refer to the private message from @polar marsh for further information, @green glacier.
Please be advised that you should play on the latest version of PUBG MOBILE, downloading the game from a third-party website may risk an account suspension. The game mode may return in the future, so please feel free to provide your suggestions in #old. Thank you.
So I am a citizen of the Russian Federation. How can this affect me. And why and how did I change to Greece? And why doesn't it work backwards? I can choose but I can't get out?????
my account cannot join to game standard mode because my account has attacked by hacker (i sent the hack issue on 1 year ago and he cannot help me)
now i sent message to support in game again i did not receive message and close my topic i dont know problem?
You can't change the region from any European country to another country because they have a law that doesn't allow any company to transfer their data. You may read more about the law in Google search for GDPR law
i sent PM to @polar marsh 1 year ago no one reply me
You need to elaborate.
That's a bot no one will answer you through that.
All talent championship matches times all same for each server? For middle East I'm getting matches from 9:00-20:00
so I don’t live in GREECE, BUT IN RUSSIA which is not included in EEA. And how and when I changed to Greece. Even if I changed, then WHY THERE IS NO ANY INFORMATION ABOUT THIS?
All information about the privacy policy and the laws is written in the privacy policy ingame.
Also it doesn't matter where do you exactly live once you chosen a European country the law will automatically apply.
How to find out and how I changed the region to Greece?
on may 2021
My account was attacked by hackers.
im login with Facebook
id : 511734123
last login : 11/5/21 23:52 (gmt +7) server : Asia
- my name in game is changed
- server change to : Europe
flag change to Morocco - uc = 0
- my account link twitter. but I'm use Facebook to login only.
- hacker leave my clan
- hacker login my account everytime
I had to find a way to unload Twitter from my account. and when my id is safe I can't access the game. I'm blocked because a hacker took my account to top up overseas or not, I'm not sure. Currently, I can't access the game. The game tells you to add UC to compensate for all the top ups. I think it's not fair
@vagrant tulip
I have no 90 fps in my mi pad 5 pro (snapdragon 870) why?
While creating your account it asks for the region and the country. You must have chosen Europe which automatically applied the law.
uh what? I chose Europe - yes. Russia is not Europe?
You're account safety is your responsibility. If the hacker has violated any of the game terms if service it will be applied on the account regardless of who did it. If your account is safe and secure start toping up the unofficial UC.
Is the device pocox3gt Support 90 fps
If you choose Europe as your region, Europe laws will be applied no Russia. You need to create a new account a choose Russia as your region if want the events of Russia.
No.
But that's not my fault. I play my game There are hackers attacking I contact the team of the game in every way. did not receive any help at all What is this? @vagrant tulip
... It looks like you will not answer my question: How and when did I change to Greece. Great idea to create a new account after 3 years of playing👍
Indead it is your fault that you didn't secure your account. There isn't any way to hack a player without the player giving his own login details. I can't help you regarding not receiving an answer back then. Most probably you contact the support in the wrong way.
Unfortunately No
You did choose it when you were creating your account.
game
Don’t choose Europe when you create an account if you are in Russia.
game#supprt
Sorry I didn't know the security of this game sucks. thank you @vagrant tulip
Please state your issue?
And why is it on the Europe server???
You're welcome.
Will a device mi pad 5 pro support 90 fps in the future?
Please elaborate?
Refer to this message:
#questions message
Russia
Yes, Russia what?
.
I just beamed these two mfs and they had inventory full of ref extend quickdraws
Please report it in #old.
yes
Where can I find the Arab support?
Refer to 3.1 in #735483472432594994 regional communities.
Please do not use languages other than English, @hallow rivet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Thnx
You're welcome.
So Russia is Europe?
No, it's not.
Why is it on a European server?
The server Ingame isn't related to the privacy policy of the EEA.
90fps
What is your issue?
I know, so if Russia is not Europe. Then why is she on the European server You still haven't answered the question
You mean why is Europe on that list of servers to select from when you create a new ID ?
Stick to only English on this channel please. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
I don't seem to find an answer here. Is it possible to somehow contact the pubgm technical support itself, where they will tell in which region I created this account?
help me pliz I don't go into the metro Royal I'm not a cheater I haven't played for a long time and now after a long time I can't go into it writes you are not in the beta version of pliz help?(
@candid snow you choose Europe when you created the account. The list has all the region. You should be careful enough to choose the region you are in.
Do you see anything that pertains to your issue ?
@brazen cradle help me pliz I don't go into the metro Royal I'm not a cheater I haven't played for a long time and now after a long time I can't go into it writes you are not in the beta version of pliz help?(
.
Is there any feedback that shows the devices that could load 90fps in game and the devices thhat dont ?
so let me briefly ask
i need to know how much money do i need to pay for that hacker?
i will to add money back, but i need to know the exact amount
That information is not readily available. But, until you compensate for the UC Spent in game. It’ll not be accessible. Best bet is to top up till it’s compensated
Where can I find the message that includes supported devices 90 fps @brazen cradle
List of unsupported device.
#questions message
If your device falls in this list. You’ll not be able to access 90 fps
good game 🙄
Very good indeed. I’ve been playing the game since 21st March 2018
I've been playing the game since its launch.
1 year ago I was attacked by a hacker. The game doesn't help me at all.
As mentioned before. Keeping your account safe is your responsibility and top priority with respect to the game.
yes my device is on the listThis means that it does not support 90 fps . Thank you for the help @brazen cradle
Okay, I understand you(no).
Where is the list?
List of unsupported device.
#questions message
um, I want you to understand the people who were attacked. I don't think anyone wants it to happen. Thank you for taking the time to answer. I understand everything about this game.
hi
Hey, Let’s go ahead and see what you need help with.
I want to know if my device will support 90fps
List of unsupported device.
#questions message
If your device is on the list, it DOES NOT support 90 fps.
ok thx
why i cant get inro match with my emulator its 5th day i cant get into anyone help me here
Sorry very little information and support with regards to Gameloop.
what my device realme 7i Will he support?
Is it on the list ?
I did not find anything
what i must do
If it’s not on the list It should be able to. 
We’ve had a couple of them discuss the same. I’d suggest try different maps at different times. Shuffle between squads.
i try all maps and all the time but still i have this problem after the guardian verifaction im facing this prob
By the way, I have OnePlus 6T but for some reason 90 fps not available
It’s the first oneplus device on the list of devices that does not support 90 fps bud 
Unfortunately there isn’t much to offer with this issue. 
Is device realme7i Existing?
hlo
I think it’s an error. I see two 7s , one of them must be 7i.
Why can’t I send popularity?
What do we need support with ?
May be you reached the maximum limit for the day
Do you speak Arabic?
Can someone do a replay on this message?
Unfortunately No, refer to subpoint 3.1 in #735483472432594994 for regional community
No I tried sending like the free bikes but when I’m using uc to send like a car it won’t send
What does it say when you try to send ?
Replay ?
Yes
It doesn’t say anything it just don’t send
Tried everything ?
What reply are you expecting ? That’s a blurry screenshot of a pinned message.
Ok
If I change the server, then it turns out and I can change the region?
Yes i send a free bike and it sent, I tried sending a car with uc and it just didn’t send, no error message or anything
Am guessing you have atleast a 100 UC in your account !!
Yes i have enough uc
Could you rephrase this. I don’t understand.
Could you share a screen recording of it please. TIA
Ok sure
If I change the server (Europe to Asia) Then I can change the region
I don’t think you can change it to Asia now in your current account. But if you are making a new one make sure to not select Europe.
Solve what exactly ?
Generate top highlights option ?
Where
Only some have an ingame access to that option since it is still in its testing stage. Wait for the option to be available for you in game.
I am unable to view the video. Could you send it to me in my DM
Please do not use languages other than English, @thorn zinc. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
This is fine? What I changed to Asia and I play on it, but it shows that I'm in Greece on the Europe server
Hello, What do you need support with ? 
ipad 8 will be 90 fps
In the future 🙂
@brazen cradle
I don’t have access to that information. But, I do know it doesn’t support it currently. In game if it has a prompt for it, you can expect it to be available in the future.
Account region and privacy policy doesn't have anything to do with your server that you play in.
Why i can t join metro royale lol
They are currently working on it. 
Yup, they are well aware of this issue and Working on a fix.
Look for subpoint 5.2 in #faq for reporting that.
Sus link ? Where did they do it ?
what do i do if i've forgotten what method i use to log in? i only remember my username?
Try to remember. 
The mobile that did not run 90fps
When does my device support 90 fps poco x3 pro?
شكلك عربي
Please do not use languages other than English, @rain flame. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
لا اني اجنبي
Please do not use languages other than English, @rapid blade. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@rapid blade واو
Please do not use languages other than English, @rain flame. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
.
،،
How do I fix metro Royale is still under beta testing
How are my friends in though
why can't I go to metro royale
I have the same problem, what should I do about it?
Inno, thats why im asking. Untill just create a new account and play with that
What is it connected with?
اريد حساسيه
Please do not use languages other than English, @stone bloom. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
شتريددد
I created a new email and a new facebook but u can also use Twitter or phone number
I would like to take the rewards for Metro Royal on the main account
Yea thats not possibile
I have the same problem. I've been playing this mode for a while, and decided to download it. But he writes that I'm not in the beta test. How to solve this issue
What’s the North America customer support email? I’ve reached the Korea customer service! I need to solve the metro royale / in beta test issue with my account
could you please drop the e-mail of the European support to solve the problem with the entrance to the metro riyale ?
I’m having the same 
Is the Realme 6 Pro phone rated for 60 fbs?
Hey theres no point of writing to the customer care. Probably the wont reply and even if they do the wont help
هو فون ريلمي 6 برو هيزيد ل 60 فريم ولا لا ؟
Please do not use languages other than English, @timid venture. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Will poco x3 pro 90fps support??
will Realme 6 Pro 60 fps support ?
hurry up reply please
Yoo guys shut the helll off
Use your fakin brain and find it out on your own
It takes like 1 min to find it out
You think I’m asking cuz I haven’t search? And maybe this is the last place I would try! And if you are using your brain maybe use it to help others and not lecture them
Pls help me guys
the crew challenges title
pubgm dominator
pubgm warlord
pubgm warrior
how are they assigned? I know it's via the crew challenges and you need to qualify etc
but let's say you won, the whole crew will be awarded the pubgm dominator title?
as in winning the final rounds
Hello. my account was banned by mistake! I have not used any modifications in the game! Please help!
Please refer to the private message from @polar marsh for further information, @ripe shell.
Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.
Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.
Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.
Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.
Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.
#questions message
@rapid blade @safe urchin
You may report the bug using the game's built in feature to report or you can submit a report in #old.
So It’s at random? I’ve played all the previous seasons and now I’m not allowed to play?
This makes absolutely no sense
And then im refer to the in game support for what?
Hii
If this is a known issue why not list it on the in game support
I want to change the region (country) 😩
Instead of having to move mountains to have to contact customer support to basically send you back to in game customer support ?
There is x3 There is no pro🥲
PubG take any money monthly! As a subscriber and the $$ I spend on UC for skins and then basically says! You are out of luck
mi note 10s want to do 90 fps??
رامو جاي من التيك توك؟🥲🙂😂
Please do not use languages other than English, @haughty tide. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
احا 😂🙂
Feel free to leave your suggestion in #old or #953671367377707028.
Feedback? Really this is the best your team can do?
Do you have region option in your account?
Maybe since you are part of the team bring it up to devs team! Maybe find a solution
Will the redmi k30 mobile do 60 fps, the processor has a good screen and 120 Hz
Can you provide with a customer service email for North America?
@full mulch
Mein konto wurde aufgrund von beschwerden von mir unbekannten personen geschlossen ich bin ein opfer ich habe gegen keine regeln verstoben bitte aktivieren sie mein konto ich bitte sie ich habe mir viel mühe in das spiel gesteckt die id nummer meiner spielkonto : 5445148171
@compact oar ????
you can ask a moderator for it or Error403 herself
Please refer to this channel's pinned messages for further information, @desert solar:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Please do not use languages other than English, @past delta. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
Please refer to this channel's pinned messages for further information, @golden knoll @full canyon:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Will iphone 8
@cyan citrus I need the types of phones that will support 90 frames in the next updates
Please do not use languages other than English, @wild pendant. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@wild pendant Welcome
Unfortunately, we do not have a list for supported devices, @fluid meadow.
Please do not use languages other than English, @lone burrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@cyan citrus Thanks
Can i use 90 fps on my tecno pova 2
@elder arrow Where was this phone made?
I think hong kong
@elder arrow We do not have this type of phone
Please do not use languages other than English, @wild pendant. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@wild pendant books in english
@fluid meadow idk bro search on google maybe i gave u wrong information
@wild pendant Yes, it runs 90 frames
Please do not use languages other than English, @wild pendant. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
@fluid meadow do u know any app can help my graphics ? I play 45 fps
Please refer to this channel's pinned messages for further information, @elder arrow:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Can Xiaomi 11t pro run 90fps
Please refer to this channel's pinned messages for further information, @normal oyster:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
The bot deletes comments in Arabic
i cant copy my control layout to my other acc
there is a glitch
it shows it copied but in the match it aint there
fix it
@modest aspen Tried uploading it to the cloud
did it
@compact oar no
@modest aspen Clear game data
Accounts in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR). Please contact customer service in-game.
@compact oar can u pleas help me?
@elder arrow I think you have to go to your phone settings and turn on 120FPS
Er b etta
@fluid meadow hahahhah nooo my phone is 60 but in game 45 fps
Idk what to do
@elder arrow what is your phone type
@elder arrow It did not appear in the list of phones that support 90 frames in the new update
@fluid meadow it's okay not a problem thank you
@elder arrow you are welcome
@compact oar thnk's 🙂
There is a list of devices that will support 90fps in the upcoming updates
How can i Report someone here
Some teamers in solo bouns challenge killed me and when i report them they told me that there is nothing wrong here
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, . This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.
Please use English on this server. Refer to #735483472432594994 - Sub point 3.1 for regional communities.
Where is this list ?
@green agate you said receipt is to@prove ownership what about the 3 month old receipt I provided doesn’t prove enough ownership right?
In a lot of cases, no. Only one receipt is not enough to prove ownership.
Cos y’all talk like everyone has access to old stuff
Date of account creation? The nickname of the two social media linked to it was provided still doesn’t sum anything up?
Everyone has access to this in most cases upon linking their account to the game.
When will the 90 fps be added to powerful devices?
So I’m different from everyone cos me not having access to it im nobody 😂.
For a list of current unsupported devices, please check the pins of this channel.
You should be able to find your receipts from your email provider's site.
I can bet only 50% of the players knows when they created their pubg account talkless of an old receipt.
where is she
I don’t even have a card back then all I know was I do paste my game ID for someone who buys from site or App Store can’t really say but I don’t even get in touch with this person again since 2019!
Then there is nothing we can do for you here on the matter, only customer service can handle account recovery or payment issues.
Please refer to this channel's pinned messages for further information, @ruby patrol:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Why I am banned from crew :(
Unfortunately there is a new money glitch in Metro Royale already, is there any chance you are able to fix it? Or is this season of metro just going to have this glitch until it ends?
Players that have history of cheating or players that were suspended in the past will not be able to participate in the All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @balmy monolith. You can also submit a report in #old in compliance with the channel's pinned instructions.
Redmi note 9 pro
FPS
where
Iphone xs max 90fps?
My account is hacked few months ago through twitter, I got my twitter back but he linked his mobile number to the account, and now I can't login because of the verification code through his number, I think my Facebook and twitter are still attached to account these days please I need help ID: 5108823074 Device: apple ipad Network:Libyana ,ozon, Itt Country: Libya By the way I have screenshots of my twitter changes on emails I can provide you with,
Please report that in #old with a screen recording if possible.
how about the videos on yt showing them doing it?
Please contact in game support for further support with regards to this problem.
I tried Didn't even help a little 😕
A video that shows the glitch and how it works would do.
Unfortunately only the I game support can help you regarding this issue. Try the correct prompts with regards to your issue.
@brazen cradle I’ve tried the in game support without success for my issue
Any other way to fix this?
Its very kiri
Does anyone here know how to get the code for 4th dimension
What?
I said its very kiri
It's an auto responding bot I followed the steps and we end up in a cross road , and there is no one helping 😑 I think I'll just make another account
The kiriest skin in the world
This is currently being looked into. They’ve already been notified of this issue.
This server is very kiri
Thanks
Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.
Why I am banned from playing Matches (crew challenge) @lime juniper
Is showing anymore that we can t play metro royale
?
Metro Royale is having some issues currently that is being worked on. Thank you for your patience.
Hello dear ladies and gentlemen, I am new to your PUBG MOBILE servers. I have a question, can the device (Samsung Note10+) get a 90fps function soon in the new update?
Brother I want to know if my phone will get 90 fps
in new update
in the new update *
I KONW
❤
Will he get it?
@storm flume
Hello Do you know if
Samsung Note10+ on the next Update will get the 90 Fps?
Aa ok ..
but I believe that the 90 fps function on the weak devices will not make any difference
Is it on the list of devices that currently does not support 90 fps ?
Please refer to this channel's pinned messages for further information, @formal coyote:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
Please state your inquiry in English, @night cloak.
Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.
For further information, please refer to this tournament security announcement:
Will the realme 7 support 60 frames?
No information in this regard.
I did understand but the devices that aren't in the list will get 90 FPS?
Because in the list there is only devices that wouldn't get 90 Fps
Because the Realme 7 has a screen that supports 90 frames
If you cannot access the 90 FPS option despite of your device meeting the minimum hardware requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.
It may not have a powerful enough processor to access the 60 or 90 FPS options.
Ibad 8 90 fbs?
?
Please refer to this channel's pinned messages for further information, @woven olive:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
It can run 60 frames because Realme 6 supports 60 frames in PUBG
Feel free to provide your feedback in #old.
It's pocoX3pro support 90fps after update
Please note that Poco X3 Pro is in the unsupported list of devices. It cannot access the 90 FPS option with Smooth graphics.
Is this a bug? Scope is not in but zoomed out
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @chrome hawk. You can also submit a report in #old in compliance with the channel's pinned instructions.
Please give me the list agin
@celest shadow know about that?
Please refer to this message, @chrome hawk.
Hopefully, I want someone to investigate my problem bec in my life I never use cheat in this game ☺️
There is no 120 FPS option in the game yet, @grand wolf.
so anyone can help me with that
I don't have ( Give ) button to send a car to someone
somebody help me
Please contact the customer service for further assistance, @brazen zephyr. Refer to subpoint 5.4 in #faq for further information.
Me
is there any info of iphone 13 pro max 90 fps fix?
Yes
It still wasnt fixed in last patch
How do I get into the list of devices that support 90 FPS?
Please How do I get into the list of devices that support 90 FPS?
Unfortunately, we do not have a list for devices that support 90 FPS, @frank escarp.
How can we help you?
my phone is Samsung A10 Will it increase the fps?
Is there a way I can report someone of duping on metro? I got video proof and screenshots
You may report such behavior directly through in-game report feature or reach out to the customer service, @wispy crescent.
Will they just message me on pub? I made a report
You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.
If you have already reported the player in the game, you will later receive a notification through your in-game mail.
Okay thanks!
You're welcome, @wispy crescent!
what you mean ?
If your device does not support the required frame rate option, you can submit a report about this through #old in compliance with the channel's pinned instructions, @somber bane.
ok
but what i type 🙂
i dont have a some words
The details about your concern, @somber bane.
ok thanks
Will poco x3pro support 90 fps
Unfortunately, the Poco X3 and all its related models including the Pro model are unable to run the game at 90 FPS. You may refer to the pinned messages of this channel for more information, @grand wolf.
We are unable to provide assistance if you do not ask a question or state a problem, @twin oasis. Remember to read through #faq before asking questions in the support channels.
You're welcome!
can i talk about my account here
Hola necesito ayuda me Banearon mi cuenta yo estaba jugando normal
or is it not allowed
Please refer to the private message from @polar marsh for further information, @shadow hearth.
You can ask about any issue related to the game except for suspended accounts.
yeah thats the thing my account has been suspended falsely i have proof but they are not doing anything about it
Please refer to the private message from @polar marsh for further information, @twin oasis.
I have a question about my device Samsung s20fe And the screen is 120Hz But I can't play only on 60Hz Is it possible in the future to play on 90Hz?
It is possible that your device does not have required specifications or the game has not yet been optimized to provide the required frame rate option for your device. You can submit the form below to let the developers work on providing the 90 FPS support for certain devices.
Thx 🤍.
You're welcome, @tired slate.
Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @crude rock.
Metro royal isn't working, why?
What is the issue you are facing, @drowsy knoll?
I try to enter metro royal it says it's not available
@cyan citrus why no answer in update 1.9?
Can you share a screenshot?
Please add more details about your concern.
i shared there
but no one answered me
This means that the game mode is not available for you. Please feel free to contact the customer service in-game for further assistance with this.
Ok thanks
Got it! If you are facing any issues with 90 FPS after the update, you may submit a report of the issue through #953671367377707028 and include the following details.
▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.
My pleasure!
Hi, when i try to join my crew in all talent championship it says im banned from playing matches, please help
Unfortunately, no, @hoary solstice. Your device does not have enough required specifications to run the game at 90 FPS. Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.
It's 120 hz
But it does not have required CPU, @hoary solstice.
OK thanks
Please fix this issue it has been a miserable experience of parachuting since the new update it has caused lot of problems
Character ID - 5166761042
Device - iPhone 13 Pro
Players that have history of cheating or players that were suspended in the past will be permanently suspended from participating in All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @void locust. You can also submit a report in #old in compliance with the channel's pinned instructions.
You're welcome!
I dont have a history of cheating
I phone 11 pro able to run 90 FBS !
Not something we can help with. Feel free to contact the customer service for further assistance.
OK umm I have lag spikes in emulator
Can you send their reference
Please refer to this channel's pinned messages for further information, @still current:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
You can contact the customer service through inside the game. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.
Okay thanks
Can I fix lag spikes in emulator
We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance, @hoary solstice.
You're welcome.
Thanks so much 😁
You're most welcome, @hoary solstice.
Can a52s support 90 FPS in the future
Or no
I mean in the update 1.10
Sorry, my English is not very good
It is very unlikely but you can still provide your feedback regarding this through #old in compliance with the channel's pinned instructions, @hoary solstice.
Two of my friends get an error message when trying to play metro royale. "The feature is still under beta testing and you have not been invited." Please fix this error pubg. I've tried searching the web.. they dont play on an emulator, they have email and phone number linked.
This is happening to several users including me and idk when or how they will fix this as I tried to get to customer service and they basically send you back to in game customer service and nothing happens
Sad life, all that money pubg makes and they cant get the game to work.
Someone said is that those accounts are banned / some said it’s emulator
This means that the game mode is not available for you, @desert solar and @fickle granite. Please feel free to contact the customer service in-game for further assistance with this.
Hello! Please state your question.
Why is that? I’ve been playing metro since chapter one
We will sadly not be able to help you any further with this, @desert solar. Please feel free to contact the customer service as mentioned earlier.
I hear you and I get you can’t do much about it but my account isn’t banned and I can’t put a claim for it I’m a subscribed user and spent a significant amount of money on this game and it just what it is now?
yesterday my account was stolen, how can I get it back?
You may refer to my previous response again, @desert solar. We will simply not be able to help you any further with this through the community than we already have.
Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts.
Me too.. I spent sooooo much money. I have 3 maxed xsuits, 3 McLaren's, I cant remember how many koenig, 3 lambo skins, upgradeable guns... lol
You may also refer to this response, @fickle granite.
It seem as we only get a pushed back and hacker and glitchers get rewarded
I cannot create a link with the phone number, knowing that I am registering with an e-mail (Yahoo) and I do not know what to do, and my account has been hacked and Facebook and Twitter have been linked. Please help @cyan citrus
Please contact the customer service in-game for further assistance with compromised accounts, @queen panther.
Can I enter my phone number into my account as a fourth link with the third link Yahoo?
Hi, I ask you to solve a problem because I can't fully enjoy the game and I had to stop. Could you send me a 4-fingers setup to play? I would like to continue to have fun but it s boring play with the standard configuration with 2 fingers . My device is iPad mini
I did and it kept closing the conversation because there were no topics mentioning the metro glitch
You can link a phone number if you have an option to do it through your in-game Basic settings.
Not something we can help with through the community.
hello my device is vivo y70 but there is no fluency in the game what can we do.
You may ask the other players in #pubg-mobile.
Where can I ask ?
Please be more precise and add more details about the issue you are facing.
You can try to ask other players in #pubg-mobile.
My phone is 60 Hz but I'm getting 30 fps what can we do about it
Do not advertise in this server, @red knoll. This is against the #735483472432594994.
What is the maximum frame rate option in your graphic settings on Smooth graphics?
Than u
You're welcome, @night cloak.
fluent 30 and graphics are very bad and my phone is good 8gb ram and processor 2.0ghz
Hi, I can't fully enjoy the game and I had to stop. Could you send me a 4-fingers setup to play? I m a new player I would like and I m very greatful If someone could send me a configuration 4 fingers
@cyan citrus can we do something about it
Could u send me a configuration 4 fingers ?
@night cloak go to Instagram and look up koops.pubgm he has a 4 finger claw setup
Can samsung galaxy s22 ultra run 90 fps
I have 3 car but team up broadcast not working what can i do
Will the iPad mini6 support 90 frames
Please share a screenshot of your in-game Graphic settings and put the graphics on Smooth.
Unfortunately, I do not play on an iPad. You may wait for someone else to help you out.
Whan i joint team car team up broadcast not showing @cyan citrus
Where ?
@cyan citrus should i post it here ss
Sure, @misty lantern.
Unfortunately, your device only supports High ( 30 ) FPS at the moment, @misty lantern. You may need to upgrade your device. You can also provide your feedback regarding this through #old in compliance with the channel's pinned instructions.
Can oppo reno 3 support 90fps
@cyan citrus Can samsung galaxy s22 ultra run 90 fps
Please refer to this channel's pinned messages for further information, @dire dawn and @glass brook:
:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.
But my phone is 60hertz but not showing pubg.



