questions

[spark obsidian]

Only in the event mode.

If you are playing normal erangle you can’t recall

[tiny wind]

when you die it says you can get recalled but there is no recalling station in the map

weird

[compact oar]

If you encounter an issue with version 1.9, please submit a report in #953671367377707028.

[tiny wind]

ok

[obsidian path]

Hey mods , after the recent update ,there is a problem while parachuting .The problem is that while landing the parachute is going in backward direction and we will land in the location which we are not expected to land

[compact oar]

If you encounter an issue with version 1.9, please submit a report in #953671367377707028.

[faint umbra]

New rp tomorrow or after it?

[brazen cradle]

22nd Bud

[compact oar]

on March 22, 02:00 UTC.

[faint umbra]

So in 2 days?

Ight ty

[crisp venture]

@celest shadow @cyan citrus currently i am in Diamond IV so when new season comes in which tier i will go down can you help me please

[feral forge]

You may refer to this, @crisp venture:

[winter locust]

Hello, i want to report a player with a video evidence, where can i?

Seems like the softwere he was using is bypassing pubg's anti cheat program, i reported that guy in 3 matches cuz ofc i got aim botted by him in 3 matches. Investigation team saying they found nothing

[compact oar]

If you have a video evidence of him using cheats you may report him through the form in #faq 5.1.

[winter locust]

Thanks

[winter locust]

Too many questions that i dont have a answer

[brazen cradle]

Shoot the questions , they will try the best to give possible solutions.

[brazen cradle]

You matched with the same hacker in 3 matches ?

[compact oar]

If you encounter an issue with version 1.9, please submit a report in #953671367377707028.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @winter locust. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[silent ledge]

Hello mods, can u watch this vid, i dnt know where dis footstep and gunshots are coming from

Happened after the update

And it is same with bgmi also, only some are experiencing it and most are not even realizing it

[winter locust]

@brazen cradleyes

[compact oar]

@winter locust

[silent ledge]

@compact oar what about this?

Any solution or...?

[winter locust]

Yeah i did

But 3 matches? really guys?

[thorny raven]

I need help please

I am not getting a verification code on my phone number?

[brazen cradle]

Just wait for the manual reviews. That’s a hardcore cheat. He will be banned. Please report using through the form Ms.Zenyab tagged you in attaching this video.

[brazen cradle]

This has been a noted issue after the update. Kindly submit a report in #953671367377707028.

[compact oar]

Contact customer service in-game or Maybe the telecom company blocked pubgm from sending you the number. Try contacting your telecom company and ask them.

[silent ledge]

@brazen cradle yes, submitted, tq for the response

[mortal orbit]

I can't change region And it's showing that current account is linked with an email

Plz help me

Plz help me

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Others included are the US and the UK.
If none of these apply feel free to contact customer service for support.

[mortal orbit]

No it's in Canada currently and change option is showing

[green agate]

Is it on a cooldown of 30 days or are you physically not able to change it?

[mortal orbit]

Physical not able to change it

[green agate]

Then you need to contact customer service since this is account information.

[mortal orbit]

How to check which email is linked with 3rd link

This is showing cloudy

[mortal orbit]

Tus showing

Plz help me to change region

[green agate]

If you can't change your region on your own, you must contact customer service. Regarding your other question, I should have a reply for you soon.

[mortal orbit]

Tell me any VPN which have Pakistan server free premium

[celest shadow]

VPN usage is not recommended.

[sharp crater]

Super car entry mode has been changed??

Now it’s just a sticker that shows instead of the video for entry

[brazen cradle]

Yes

[devout topaz]

My device : Redmi note 10 pro Android : 12

[urban raft]

Sir my region problem is not changed i send my message to customer support and also repair my game and also do now gurandian verfication it cant work my region option is not showing

[brazen cradle]

Which region are you in ?

[night cloak]

My game is not starting. Downloaded it like three times .. still doesn’t work. Anybody has the same problem since two days?

[brazen cradle]

What device you on ? Third party launcher or this happens when you launch the game ?

[night cloak]

No, iPhone 13. Happens when I try to launch the game. I also deleted the whole game and downloaded again.. still can’t start the game

[brazen cradle]

Is your ios updated ? @night cloak

[night cloak]

Yes

Tried already on a different advice ..: also not working

So annoying. Can’t imagine that I am the only person with this problem

[brazen cradle]

2nd person with the same issue, that I came across. After 1.9 update.

[brazen cradle]

Would you be Kind enough to submit a report in #953671367377707028. With the screenshot.

[sharp crater]

Why ..?
I’ve paid $950 to get that and all the effects It has…don’t you think removing that is like a scam now ..?
Since PUBG has made people pay extra for a car skin that has all those effects

[brazen cradle]

Wait, please correct me if I am wrong. You got the car skin, for it to be an extremely loud pop up for the people in the squad when you enter ?

[iron basin]

@lime juniper there is a spike in cheaters after the update

[sharp crater]

Yes
Exactly why I got it
Don’t try your sarcastic reply with me and use your brain from a consumer perspective
Why was that entry made so loud in the first place ..?
It’s typical bait n switch by luring customers to buy something based on effects and then taking those away after a while

[brazen cradle]

I am a customer too, who has those car skins. And I am happy as a customer with the update and the banner than a loud 5 second video I had to forcefully watch when I enter/some one enters the lobby. The update seems to be a less noisy and a lucrative alternative than the previous one. Unfortunately customers who think this happen to be more than customers who think your way.

But, I do understand your frustration and will agree to what you demand as a customer. Kindly share your thoughts and queries in #953671367377707028.

[night cloak]

Hello, is there a metro release date?

[brazen cradle]

Unfortunately I don’t have that information. But, some one who does will soon get back to you.

[night cloak]

okay

[celest marten]

hi

my account got hacked from twitter and im on facebook now what should i do before the hacker play with cheat or do anything to the acount to ban it

[flat meteor]

Then what is the point of this auto answer

[celest marten]

@celest shadow

[storm flume]

Please contact the customer service for further assistance, @celest marten. Refer to subpoint 5.4 in #faq for further information.

[celest marten]

how do i reset the customer service

[fresh falcon]

Can some1 help me with something?

[north snow]

When will Metro be back?

[north snow]

Thanks

[fresh falcon]

Can any1 say to me when xiaomi 11t gen the 90 fps option? Bc i am waiting it too much, and it never come.. Like for real..

[next crane]

Fix

These bozos brust the vechiles tire when we race

[hot sentinel]

@compact oar hello, there's no coupons ( classic or premium) in redeem shop with silver. Are they get removed permanently or just a bug in the update? Thanks.

[compact oar]

@hot sentinel

[compact oar]

Feel free to leave your suggestion in #old or #953671367377707028.

[hot sentinel]

@compact oar thanks ❤️

[night cloak]

I try it but there is no changes 😭

[cyan citrus]

Did you start to face this issue after updating the game to version 1.9, @night cloak?

[night cloak]

Yep

[cyan citrus]

Please submit a report of the issue through #953671367377707028 and include the following details, @night cloak.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[night cloak]

What is numeric user identification?

[elfin loom]

your PUBG mobile account ID

[night cloak]

And network mean with what app I connected to PUBG?

[elfin loom]

yes like Wi-Fi or data

[night cloak]

Ok thanks my friend 🙂

[elfin loom]

np bro 😄

[vivid peak]

Hi my account is connected to Facebook. Now facebook disable my account. I tried but they just disable it. Now please help me to get my account…

[brazen cradle]

FB disabled your FB account ?

[vivid peak]

Yes

Due to this i am not able to access my pubg account… i have spend a lot of money on my account… please help me to get it…

[toxic isle]

did the jumping value for livik change after 1.9 update

[cyan citrus]

You will need to contact customer service of your social media account. This is not something we can help with.

https://www.facebook.com/help.

[vivid peak]

@cyan citrus they will not give my account… why i loose my pubg account due to facebook… i can give a required details for my account

[cyan citrus]

If the Facebook was the only method to log into the game, customer service will not be able to help you to retrieve your PUBG MOBILE account, @vivid peak. You will need to get access to your social media account first.

[vivid peak]

Sir they will not allow me to login, i have spent a lot of money on my account… please give me my account back. I loose my pubg account so definitely i will contact you…

[cyan citrus]

We are simply unable to help you with your issue, @vivid peak. Your account security is your own responsibility. You may try to contact the customer service of your social media account again or contact the customer service through inside the game.

[vivid peak]

What is my fault if Facebook disabled my account… why i loose my pubg account because of Facebook

[cyan citrus]

We are not Facebook, so you should contact the customer service of your social media account, @vivid peak. As you have already been answered, please avoid repeating the same question.

[forest girder]

Hello, what should I do if, when replenishing, I indicated my mail and not the game id

[cyan citrus]

Not sure about your concern, @forest girder. Can you please elaborate?

[vivid peak]

I am not complaining for Facebook account, i am complaining for my pubg account… i want my pubg account… so you will help me right?

[cyan citrus]

I have already answered you here, @vivid peak.

[forest girder]

I topped up Uc through the terminal and indicated my mail. but uc don't come

[storm flume]

Please do not use languages other than English, @white elk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

For certain cases, it may take some time for the UC to be delivered to your account. If you do not receive UC in a reasonable time span that is 12-24 hours, please contact customer support in-game for further assistance.

[forest girder]

Unfortunately, no one answers me in the game. dispute with support visit unread for 2 hours

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @forest girder. Please wait patiently while they get back to you.

[forest girder]

and when buying uc, you need to specify the mail or game id?

mail linked to account

[keen epoch]

I want to build my Facebook account that was stolen how? If the thief becomes involved, will he not be able to enter my account on PUBG?

[cyan citrus]

Can you please elaborate?

[cyan citrus]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts.

[naive island]

What regions have these events? I'm seeing them on youtubers with Europe regions but I'm also in Europe and don't have them?

This is what I have

[forest girder]

Can you please elaborate?
and when buying uc, you need to specify the mail or game id? if you buy through 3 persons

[cyan citrus]

Sadly, I'm not sure about your question, @forest girder. Are you buying UC from MidasBuy?

[forest girder]

no, I use the terminal of my cellular operator. What
in this case serves as props. email or game ID

[storm flume]

Please do not use languages other than English, @forest girder. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Unfortunately, I'm unable to understand you. Please continue with the customer service.

[bold oar]

Welcome
My account was blocked without any reason knowing that I did not violate the company rules and did not use any hack or other things. Please take the problem ASAP.
Number: 5184910549

Dear Pubg Team, you recently received a message saying “Your account will be banned for violating regulations on 04-24-2031
Then it appears that the account has been disabled. But I did not initiate any violence against pubg guidelines please return my pubg account please I love PUBG.
ID-5184910549

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bold oar.

[brazen cradle]

Which 3rd person did you buy it from ?

[main hill]

PUBG mobile

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @main hill. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sick jay]

When is the evaluation deadline?

[mild pawn]

my pubg does not load, i have restarted my ipad and redownload the game a few times

my ipad is on ios 15.4

[sick jay]

@green agate

[green agate]

For???

[green agate]

Have you tried repairing the client?

[mild pawn]

how do I do that?

[green agate]

Upon starting the app, you can find it on the right side of the screen.

[mild pawn]

ok

lemme try

[stoic zinc]

Why it's showing error?

[green agate]

You have received an error, have you tried tapping on Retry?

[stoic zinc]

Yes @green agate

Still showing error from yesterday

I have tried more than 3 times

[devout ginkgo]

@green agate what time does new season start

[stoic zinc]

And it's battel grounds mobile India

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @stoic zinc.

[green agate]

After the 21st.

[stoic zinc]

Can you plis provide me bgmi's servers link?

M not able to find it

[devout ginkgo]

@green agate date?or time

[green agate]

Keep an eye out for any announcements.

[devout ginkgo]

@green agate 😫like always lol

[sick jay]

When will the evaluation return to zero?

[green agate]

There is not an India discording according to our guidelines, you should keep searching to find your respective community.

[green agate]

Evaluation of???

[green agate]

These things usually get announced.

[sick jay]

Conker

[devout ginkgo]

@green agate I know but i know u know so telling me directly isn’t so much of a trouble u know

[green agate]

For statistics you should keep an eye out for in game announcements.

[green agate]

I have no info regarding this, this info is located in the game once posted.

[surreal sail]

im getting long waiting times in erangel europe server, just can't get into a match, even tho it's 4/4 in squads? any reason this is happening

[green agate]

Try queueing again.

[cyan citrus]

March 22, 2:00 UTC.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @main hill. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[mild pawn]

help

[lusty plaza]

Ping like this all time since the update I deleted the client and re downloaded it nothing works

[devout ginkgo]

@cyan citrus thanks bro

[cyan citrus]

The rankings are calculated every day around 00:00 UTC and the top 500 players will be promoted to Conqueror rank, starting from 00:20 UTC.

[cyan citrus]

You're welcome!

[sick jay]

Why when I come to change the country, it tells me that the regime has discovered that you are in Palestine and does not allow me to change?

[cyan citrus]

You cannot change your region or country to somewhere where you are not actually located, @sick jay.

[sick jay]

Ok, how can I get access to events in other countries

[cyan citrus]

You cannot do that. Some events are region bases and not everyone has access to them.

The new Royale Pass will be released on March 22, 2:00 UTC.

[sick jay]

Thank you pro

[cyan citrus]

You're welcome, @sick jay.

What do you mean, @night cloak?

[near geyser]

How do I apply for content creator

[cyan citrus]

Please refer to the Community section under Roles in #735483472432594994 for more information, @near geyser.

[near geyser]

Thank you

[cyan citrus]

You're welcome, @near geyser!

Yes, of course, @night cloak. If you do not have enough players in your group, the upgrade card will be sent to your inventory towards the end of the event. You can use that upgrade card to purchase the Royale Pass next season. You may have better luck getting more players in your group if you share your invite code in #activities channel.

You can send it yourself, @night cloak.

Just send your referral code in #activities channel and someone willing will join your group, @night cloak.

You do not have to send a screenshot, @night cloak. Just referral code would be enough.

No problem.

[open token]

New mode no kills calculated ?

[cyan citrus]

Could you please elaborate?

[cyan citrus]

It is supposed to be like that. You may provide your feedback about this through #old.

[open token]

Th game should be as player prefer , no as developer like

[cyan citrus]

Please feel free to leave your feedback about the game through #old.

I do not understand your question.

[open token]

No one take care there of our feedback . if you continue ignoring players preferences , u will get affected

[cyan citrus]

The end date of the event is March 21.

[cyan citrus]

The community team always goes through the #old channel and forward the important feedback to the developers. You should leave your thoughts in that channel. It will not be any use to leave your feedback in this channel.

[naive island]

Any idea on this @cyan citrus ?

[loud geode]

Just a question, If I use vpn to change region to The Philippines even if I don't live there. Would I still get the Filipino voice pack once I change the current region that I am in right now?

[cyan citrus]

Should be because of the country.

[naive island]

I thought so but which countries have it? I saw some YouTubers in NA and Europe and Asia have it

[loud geode]

<@&481161015728406538>

[cyan citrus]

VPN usage is not recommended as it may put your account at risk of getting suspended. Also, it is not recommended and it is not possible to change your region to somewhere where you're not actually located. Please do not mention the moderator role unless there is an emergency regarding this Discord server, @loud geode.

[loud geode]

Ok sir

What if I ask my friend in The Philippines to open my account and change the region for me? Would I get the Filipino Voice pack?

[devout topaz]

@cyan citrus

[cyan citrus]

Got it! Thank you, @devout topaz. To start with, please try to do a Routine Repair of the game and reset your network settings through device Settings > System > Advanced > Reset options. Tap on Reset Wi-Fi, mobile and Bluetooth. After you reset your settings, restart your device one time and see if it will make any difference.

[loud geode]

@cyan citrus

[devout topaz]

Ok Thank you !

[night cloak]

did u say its not possible to change region to somewhere i dont live? jokes on u

[naive island]

VPN usage is not recommended as it may put your account at risk of getting suspended.

Wait, since when? Last official word I heard about VPN was from Ocho and if anyone asks this is the info I tell them. If something has changed please let me know as I don't want to be misinforming anyone.
Timestamp:
16:35 Will you get banned for using VPN?
https://youtu.be/dg2Qs4uhXw8

[cyan citrus]

Sharing accounts is against the terms of service of the game.

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @naive island.

[loud geode]

Well, I have seen people that shares account (Mostly Couples). Didn't know that it is not allowed.

[cyan citrus]

It is not allowed, @loud geode. You should read the terms of service of the game more carefully.

https://www.pubgmobile.com/terms.html.

[loud geode]

But will I get banned if I do it? I'm not saying that I'll do it, just curious.

[cyan citrus]

Violation of terms of service will result in an account suspension, yes, @loud geode.

[loud geode]

So people that pilots pubg accounts and couples that shares account will get suspended if they get caught?

[cyan citrus]

Correct.

[devout topaz]

@cyan citrus Thank you it helps me ❤️

[cyan citrus]

Glad to hear that and you are welcome, @devout topaz!

[naive island]

Are you able to find this out? No worries if not as maybe someone else will know @cyan citrus

[peak merlin]

if i switch regions will i be able to keep these crystals? cause certain regions have different colors

[balmy wolf]

Yes you're able to keep these crystals

[peak merlin]

are u certain?

cause i really dont want to lose them

[balmy wolf]

Yes wait i am giving you proof

[balmy wolf]

See i have two types of regions crystals

[fierce sorrel]

Hello, How i can submit video for cheaters?

[peak merlin]

are you able to use the red ones for the green ones?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @fierce sorrel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[balmy wolf]

No

[peak merlin]

😭

[balmy wolf]

You can use these crystals only in their specified regions@peak merlin

[peak merlin]

i see thank you

[balmy wolf]

No problem it's an honour for me.

[peak merlin]

the pleasure is mine

[naive island]

Oh I think you didn't hit the comment I was linking to......I was referring to the question I had about the event and which countries have it? #questions message

[cyan citrus]

I misunderstood you, my apologies, @naive island. Unfortunately, I do not have any further information regarding which specific counties have the event.

[naive island]

Ok no worries, I'll keep looking!

[balmy wolf]

This is in USA

[ornate grail]

Someone help me please? The rp will be closed today in few hours or tomorrow?

[balmy wolf]

I know only this region at a time.

[balmy wolf]

March 22

[naive island]

Yep I've seen people there with it, but also Asia and EU. I'm in EU but don't have it so it's a bit confusing. There's many different countries in EU so wondering was there a list of ones that have/don't have it.

[ornate grail]

@cyan citrus

[balmy wolf]

I have asian region but event is not available its only available in USA or otherw European regions

[green agate]

March 21 UTC+0

[balmy wolf]

@ornate grail what's your contry?

[ornate grail]

Egypt

[naive island]

Yep so it's trying to find out which European ones have it. Like it's very odd that Ireland does not have the St.Patrick Day event.......it's our national holiday!

[balmy wolf]

USA is one of the region and iam trying to find all regions which have that event if i got i will inform you.

[naive island]

Thanks, appreciated, keep me posted so. 😊 And I guess someone needs to raise it so the country who has the national holiday doesn't get left off the list lol. The same thing happened 3 years ago ☘️

[balmy wolf]

If you don't mind so please send me your incredible skins/outfits which you have design and PUBG have accepted them in DM. @naive island

[balmy wolf]

So sad to hear that 😢

[brazen cradle]

March 21st UTC 00:00

[ornate grail]

Okay thanks

[naive island]

You can see my graffiti in game at the moment!
My emotes here in discord
My Avalanche and TrendyPower cover songs on TikTok and other PUBGM artwork on Instagram @itsLougrass for both

[brazen cradle]

I concur, This should be noted.

[ornate grail]

Anyone here using airpods and facing sound issue?, when there is shooting at the right side my left side headphones turns of and when there is shooting at the left side my right headphones turns of 😓

[balmy wolf]

Owesome you're such a hardworking, majestic and incredible man.

[brazen cradle]

Yes and it happens both on AirPods and AirPods Pro. Currently the sound is bugged. Expecting them to fix it real soon.

[ornate grail]

Yeah im using airpods and im facing this issue, thanks so much hopefully they will fix it soon is that only in airpods and airpods pro? Or other headphones too?

[main marlin]

Help

[naive island]

Thanks a lot, appreciate the support She/Her btw 🙋‍♀️

[upbeat wigeon]

hi i see on tiktok that you can unlink your third link?

what country is that available?

[brazen cradle]

I can confirm that the issue that you stated exist currently in AirPods and AirPods Pro. Others have sound issues, false foot steps, bugged footsteps, unable to judge the distance, no sound and less sound issues

[balmy wolf]

I have researched and i only knows USA region about this event or you can expect that all those regions which has blue crystals will have this event. If you want to clear it properly for you to i think you can ask this question in feedback channel may be error reply you.@naive island

[balmy wolf]

No problem bro 🤗

[brazen cradle]

You mean email ?

[ornate grail]

Tbh im also facing sound directions problem too not just this issue, and the sound distance issue too, im using airpods pro and ipad pro 2021

[naive island]

Okay thanks for looking anyway. Maybe March 2023 Ireland will get their national holiday back ☘️

[brazen cradle]

Same device and ear phones and they raised a ticket for this already. They are currently working to fix it. Can expect some sort of fix in the upcoming days

[ornate grail]

Okay awesome

[green agate]

The ability to unlink e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

[upbeat wigeon]

yes brother

[upbeat wigeon]

did you see that on tiktok? do you think it’s the same on global? 15login etc etc requirements?

[brazen cradle]

Cloudy answered it already. There is a possibility The TikTok’s or videos you see online could’ve been from the time it was tested on beta.

[upbeat wigeon]

thankyou @green agate

[balmy wolf]

Hope so🤞

[upbeat wigeon]

it would be a game changer if this was true

one of the best updates in comes of security

[brazen cradle]

You are in for a surprise, the game changer is coming in a couple of days.

[night cloak]

Player ID: 5300677457 won duos scrims. Who do I contact

[upbeat wigeon]

contact the organizer

[balmy wolf]

Administrator and mods

[stable plank]

I reached ace dominator but i didn’t got the name tag why???

[brazen cradle]

You’ll receive it in the beginning of the next season warrior.

[stable plank]

Thank u

[serene magnet]

Can i change to the USA without cooldown? My lil bro change it

[cyan citrus]

No, you cannot do that, @serene magnet. You will need to wait for the cool-down to be over.

[serene magnet]

Okey thx<3

[cyan citrus]

You're welcome!

[strong dragon]

@cyan citrus is it possible to report a hacker here?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @strong dragon. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[strong dragon]

🤡

[cyan citrus]

Please refer to this response, @strong dragon. You can upload the video evidence to YouTube and report the player through the link.

[hollow pumice]

When will New season for rank start?

21march 02:00?

[night cloak]

Ill see if it works

[flat meteor]

This person has same region and has option to link phone number

Why dont I have?

[weak flower]

When new season come ?

[craggy hamlet]

Hello

When is the updated of open frame download

<@&481161015728406538>

[celest shadow]

It is available on most regions. It does not depend on your selected region in the game.

[celest shadow]

March 22 at 2:00 (UTC+0).

[celest shadow]

We did not understand you. Please elaborate on your inquiry.

[craggy hamlet]

When is the OpenFrame update coming out?

[rare sun]

I need help my account no damage

Movement slowly

Switch gun delays

Glitch jump off car

[celest shadow]

Can you explain what that is? A screenshot would be helpful.

[celest shadow]

If you encounter issues with version 1.9, please submit a report in #953671367377707028 and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[rare sun]

Videos records big sizes how I can send

[craggy hamlet]

There was a statement from PUBG Mobile that the open-frame will be opened with the new update.
Was this statement true or not?

[celest shadow]

You can send 100 MB videos in this server. If your video recoding exceeds the limit, you can upload it to YouTube and send it as a link instead.

[rare sun]

Cool wait

[celest shadow]

Did you mean Warframe? Please provide us with a screenshot of what you mean.

[craggy hamlet]

Meaning that mobile devices it will support 90 frames with the new update

[rare sun]

I have pm you you or drop vdo here?

[storm flume]

Please refer to this channel's pinned messages for further information, @craggy hamlet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

You may submit a bug report in #953671367377707028 if you encounter the issue on version 1.9.

[storm flume]

Please do not use languages other than English, @craggy hamlet. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[craggy hamlet]

Was there a statement from the game that there are devices that will support 90 frames
Example: Poco X3 Pro

[rare sun]

I did but no response and that issue to long now from 1.7

@celest shadow kill cross shield

Damage

Headshots and more No know

Movement like snow baord

my ID: 5236612786

country cambodia

device ipad m1

network i play wifi

@celest shadow please checkout

[ripe loom]

Will realme8 support 60 frames?

[faint umbra]

aim assist dont work in tdms anymore?

[compact oar]

Please report it in #953671367377707028

[rare sun]

90fps not working well on me

[craggy hamlet]

No, but it will be supported with the new update

[craggy hamlet]

me too

[ripe loom]

What phones will support 60 frames in the new update?

[compact oar]

Keep an eye on #news

[ripe loom]

Okay

Thanks

[night cloak]

Welcome

[craggy hamlet]

@compact oar
90fps not working well on me

[compact oar]

If you encounter an issue with version 1.9, please submit a report in #953671367377707028

[jaunty plaza]

Hi

[night cloak]

Will the feature be supported 90 Realme 7 mobile frame
@compact oar

[jaunty plaza]

Hi

[night cloak]

Will the feature be supported 90 Realme 7 mobile frame

[rare sun]

i did it done. how i know my issue sovel ?

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

Please refer to this message.

#questions message

[celest shadow]

Thank you, please report this in #953671367377707028.

[storm flume]

Please refer to this channel's pinned messages for further information, @ripe loom:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[rare sun]

I did it done please checkout

[wooden meadow]

my account banned without reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden meadow.

[jaunty plaza]

Any mod?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jaunty plaza. Remember to read through #faq before asking questions in the support channels.

[main monolith]

Hello, i have a problem. I can't update the game it shows me this screen. I tried to reach out to support, but they do not respond my Device is Samsung Galaxy A72 and my location is Lithuania.

Tried restarting nothing worked.

[compact oar]

Another user had this problem, uninstall the game and reinstall it from pubgm website.

[jaunty plaza]

Are you mod

My account has stolen

[compact oar]

Please contact customer service in-game

[compact oar]

No.

[jaunty plaza]

@compact oar cant solves problem

[green agate]

Have you tried installing the apk on our official site?

[main monolith]

Installing right now

When i will download pubg from official website will pubg update it self automatically?

Or i would need to reinstall the game?

[green agate]

Try installing it first to try and fix the issue.

[pure raft]

When is the next season starting?

[crisp venture]

How to know this of my account @green agate

@celest shadow ??

[celest shadow]

March 22 at 2:00 (UTC+0).

[cyan mauve]

Hi my account was connected with facebook but once I log in again everything is gone and i have to start over how can i get my account back

i was playing over 4 years but everything is gone

[celest shadow]

Anniversary Recap in the Event Center.

[crisp venture]

@celest shadow i dont see any option to view this can you guide me please 😫

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[cyan mauve]

I did and it’s not helping at all

[cyan mauve]

they keep telling me to try to log in with facebook again even that didn’t help

[exotic phoenix]

When will Rp m9 will be available

[celest shadow]

As we are not affiliated with the customer service, we are unfortunately unable to assist players with in-game account issues through the community. Thank you for understanding.

[crisp venture]

@celest shadow thanks i got it

[celest shadow]

March 22 at 2:00 (UTC+0). This information can be found in the version 1.9 patch notes.

▫️ https://pubgmobile.live/patchnotes

[crisp venture]

Wow ♥️🥺🍻

[cyan mauve]

is there anyway can i contact customer service apart from talking to bot because bot didn’t help at all

[exotic phoenix]

Thanks

[azure skiff]

Is someone online i want to know that what is the end date is season? Is their 1 day ago

[celest shadow]

A support agent will contact you after you have answered the FAQ bot according to your issue.

[cyan mauve]

thanks i will try again

[crisp venture]

@cyan mauve I can Guide you if you dont mind

[azure skiff]

?

[celest shadow]

The new season and Royale Pass Month 9 will begin on March 22 at 2:00 (UTC+0).

[cyan mauve]

sure thank you I’ve been try for over weeks

[crisp venture]

@cyan mauve Still you havent got any agent

[azure skiff]

😭 i am on Ace points 4 653

What rank i get

[cyan mauve]

still try to talk to bot rn

[celest shadow]

You will be demoted back to Platinum 1 or 2 when the new season begins.

[azure skiff]

If i was on Ace master

?

[twilit rune]

to Platinum I (with 4800+ points)

[azure skiff]

Thanks 😤

[cyan mauve]

not even let me continue

[celest shadow]

You can refer to this.

[crisp venture]

@cyan mauve okay if need help please feel to ask me i will say the steps

[jovial zealot]

ppl glitching in race track damaging wheels help

[celest shadow]

Please submit a report regarding this in #953671367377707028.

[crisp venture]

This is 50rp mythic dress i just want to know will the head gear or dress will be seprate or it will be joint @celest shadow
Because i need only 2 mythic outfit for Mythic tytle and i cant wait 🥺

[warm hatch]

I got a question, do I get rewards at the end of season based on current rank or highest rank? like the title and team up effect.

[crisp venture]

@cyan citrus can you help me

[cyan citrus]

You will get the season rewards based on the highest rank you reach in a season.

[cyan citrus]

Please wait for the Royale Pass to be released.

[warm hatch]

thanks Nate

[cyan citrus]

You're welcome, @warm hatch!

[warm hatch]

#noleaks

[crisp venture]

Okay thanks @cyan citrus

[cyan citrus]

My pleasure!

[warm hatch]

so that means I can hot drop now

yay

thanks again quendi

[high estuary]

I tried to pull up portable store in game as u see it didnt display

[flat flame]

please give me hacker report form linkl

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @flat flame. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[flat meteor]

I think i read somewhere that in this new update there is feature for jump where you hold the jump button and it itself climbs wall where we are are close to it. Its not working for me. Is there any setting to enable that?

[unkempt charm]

@static sleet @cyan citrus is the m9 royal pass delayed from the 21 to the 22st?

Anyone?

[fluid meadow]

hello, I need help, I want to log into my old account, but I only have mail, I tried to log in several times but the confirmation code does not come to my mail

[green agate]

It should open on the 22nd.

[storm flume]

Please contact the customer service for further assistance, @fluid meadow. Refer to subpoint 5.4 in #faq for further information.

[unkempt charm]

Oh that's weird because it says it will end on the 21

[cyan citrus]

The new Royale Pass will be released on March 22, starting from 2:00 UTC, @unkempt charm.

[unkempt charm]

Okay ty

[cyan citrus]

You're welcome!

[flat meteor]

@cyan citrus

[unborn gull]

Horizontal swipe acceleration disabled camera sensitivity feels slow for example 200 to 300 sens no difference

[lyric stream]

Does the season reset today?

[meager pumice]

Where i can check what will be in new RP?@cyan citrus

[meager pumice]

22. March 02:00 UTC

[cyan citrus]

Please wait for the Royale Pass to be released.

[meager pumice]

Yes maybe something good comes,never knows whats devs do for us

[uneven bluff]

Why is it taking more than 11 minutes to find a match?

[cold horizon]

Same for me^ takes so loonngggg

You wait like 8min for a match then die in like the first 5min

So annoying

[broken frost]

Mi 10T pro work 90 fps ??? Please say YES pe NO. Stop to send me on pin mesage bcz i dont understand from then!!!!!

[cold horizon]

Does anyone know how to link Facebook to your account even if you’re locked on Game Center and Apple iCloud?? I need help.

[broken frost]

@lime juniper

[green agate]

▫️ Mi 9T Pro
▫️ Mi 10i 5G
▫️ Mi A1
▫️ Poco F2 Pro
▫️ Pocophone F1
▫️ Poco X2
▫️ Poco X3
▫️ Redmi 9 Power
▫️ Redmi 9C
▫️ Redmi K20 Pro
▫️ Redmi Note 6 Pro
▫️ Redmi Note 7
▫️ Redmi Note 8
▫️ Redmi Note 8 Pro
▫️ Redmi Note 9
▫️ Redmi Note 9 Pro
▫️ Redmi Note 9 Pro Max
▫️ Redmi Note 10 Pro
▫️ Redmi Note 10S
▫️ Redmi S2
Here is a list of unsupported devices.

[green agate]

Contact customer service.

[green agate]

Have you tried queueing again or changing your settings?

[storm flume]

Please do not use languages other than English, @dull pine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[dull pine]

Hi realme 6 pro well be 60 fbs ????

[night cloak]

So i created a group on group purchase perks but i didnt have gotten the pass card yet, thats 2 days ago

[vague fractal]

Hello

I need help @green agate

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vague fractal. Remember to read through #faq before asking questions in the support channels.

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Check the pinned messages for a list of unsupported devices for 90 FPS.

[vague fractal]

I’m on germany region (Not my current location) i can’t see the number option even when i use vpn. Will i be able to ever see it or even get a chance to switch back in 60 days?

[dull pine]

Where

[green agate]

The ability to unlink e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

[dull pine]

Ok my phone not here

@green agate what should happen

[green agate]

You should have the 90 FPS option if your phone is not on the list in the pinned section of this channel.

Should your gameplay not provide a satisfactory 90 FPS experience with the option enabled and your device's display refresh rate settings adjusted, you may want to play with other graphics options until the game has been further optimized for your device.

[dull pine]

Ok thanks

[lunar pine]

.

[dull pine]

I'm sorry but can i use apk Gfx tool to high my fbs or thats give me ban

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @dull pine.

[twin harbor]

Poco x3 gt @night cloakth prosa Dimnisty 1100

WILL SUPPORT 90 Fbs

Fps*

[devout rain]

New season started ??

[feral forge]

On March 22, 02:00 UTC.

[keen stump]

Will the Poco X3 Pro support 90 fps?

[feral forge]

You may refer to this pinned message, @keen stump:

#questions message

[devout rain]

But it was on 21 utc+0

??

[ornate grail]

When are you gonna fix the sound problem for ipad pro 2021 and airpods pro?

[heavy badger]

No

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @elfin smelt. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[civic spire]

How to get more capsule token for vibrant

[jovial zealot]

Change region option not showing in pubg

[crisp venture]

Whats this @green agate

[night cloak]

Maybe their products

[crisp venture]

I have ordered ipad mini 6 but no 90fps support on it😢.only 60fps

[compact oar]

Accounts in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR).

[compact oar]

If you encounter an issue with version 1.9, please submit a report in #953671367377707028.

[night cloak]

can i report teamers too or only cheaters in this server

@green agate

[cobalt storm]

My game wont load after update before everything was fine and all Maps were downloaded tried deleting and downloading game again didnt work changed between 3wifis

[compact oar]

Try install the game from pubgm website.

[cobalt storm]

Huh

It will send me straight to app store Xd

[compact oar]

#questions message

[cobalt storm]

?

[onyx plover]

Why country and region option its gone with me in new update ?!

[brazen cradle]

Which country are you in. ?

[brazen cradle]

If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Others included are the US and the UK.
If none of these apply feel free to contact customer service for support.

[night cloak]

Will the feature be supported 60 Realme 7 mobile frame

90HZ
MediaTek Helio G95
8 Ram

[brazen cradle]

Try to go to your device settings > General > Background App Refresh and turn off that option. Turn it on again and restart your device one time.

[brazen cradle]

Check the pinned messages for phones that support 90 fps

[night cloak]

My phone is in them

[brazen cradle]

Open more crates and activate the 4 Anniversary Zones in the map when playing “Vibrant Anniversary” Mode

[night cloak]

Will the feature be supported 60 Realme 7 mobile frame

90HZ
MediaTek Helio G95
8 Ram

60 Fps?

[brazen cradle]

Your phone is in the list of devices that doesn’t support 90 fps

[night cloak]

My phone is not included in the list of the 90 Fps , but I want to know if it will support 60 Fps is currently supporting 40 Fps, will it be supported? 60 Fps

[brazen cradle]

If the in game options doesn’t allow you to select (extreme). It doesn’t support 60 fps yet.

[mortal apex]

You can report cheaters in-game or through this link, @night cloak.

[night cloak]

Will the feature be supported 60 Realme 7 mobile frame

90HZ
MediaTek Helio G95
8 Ram

My phone is not included in the list of the 90 Fps , but I want to know if it will support 60 Fps is currently supporting 40 Fps, will it be supported? 60 Fps
@mortal apex

[mortal apex]

As they already said, it depends on your device and if it supports high graphics. Please check your device settings.

[night cloak]

My phone already supports 60 Fps Will the 60 Fps feature be supported?

[night cloak]

@mortal apex

[mortal apex]

If your device supports 60fps, it should be available.

[night cloak]

Thanks

[west pivot]

If I get UC code I can directly redeem it from here? Cuz last time someone did it from midasbuy ig

[winged mantle]

how to fix this erangle never starts for me..??

[brazen cradle]

Has it always shown this long after trying to cancel matching and start again ?

[winged mantle]

Yes

[brazen cradle]

Go ahead , restart game and repair once bud.

[winged mantle]

Sometimes its like 4 minutes of matching and the game starts but with 120+ ping.

[winged mantle]

i have done that too

[brazen cradle]

Device ?

[winged mantle]

its an emulator...

[compact oar]

Not here, you should redeem it through midasbuy

[fathom void]

[west pivot]

Where is the option to redeem uc in midasbuy?

[winged mantle]

there is

[west pivot]

Ok thx

[brazen cradle]

Understood. The game is trying to match you with other emulator players, and it’s unable to find proper matchmaking. To answer the high ping issue, even when it finds a lobby for you to play in, it’s matching you in cross servers where there are emulator players.

[winged mantle]

but it was starting for my friends tho

[brazen cradle]

Same region/ location ?

[winged mantle]

yup.

[brazen cradle]

In game selected region is the same and playing region is the same too ?

[winged mantle]

Yep.

[cobalt storm]

Ok ill try but i have restarted my phone over 10times in 24h Xd

[brazen cradle]

I understand. Just to make sure , you’ve been having this after the update 1.9 ?

[winged mantle]

i have been having this issue from over a month now

[winged mantle]

is there like no fix to that

[cobalt storm]

Its probs gonna Be stuck there too Xd

[compact oar]

If you encounter an issue with version 1.9, please submit a report in #953671367377707028.

[brazen cradle]

We used to have emulator support. But, I don’t think there’s much to be answered for Gameloop/emmulators. I am sorry. But feel free to raise a query like Ms.Zeynab mentioned . May be some one with the existing problem or some one who knows might be able to help with the issue.

[winged mantle]

i wasnt able to play the game due to the matchmaking problem i left the game for like 20 daysand i came back and its still the same..

[bleak fossil]

I need pubg global iOS Download link

Help me

[fallen terrace]

What is your problem

I dont get it

[cursive pulsar]

how to open achievements ?

[fallen terrace]

If you need new version search it in app sotre

[winged mantle]

i asked for help in the gameloop server and they just kept on trolling or saying its your problem.

[cursive pulsar]

i dont see any button on screen

[fallen terrace]

Latest version is 1.9 with M8 season

[cobalt storm]

Well its for certain Maps i try different Maps and like miramar and livik start quickly

[brazen cradle]

Checked pinned message

[brazen cradle]

In game Profile , Click your PFP - check the right side for tab

[winged mantle]

sanhok doesnt start for me the only maps that started were erangle and livik and now erangle is doing the matchmaking ting..

[cursive pulsar]

Make sure you have downloaded latest version of PUBG

[winged mantle]

i have

the latest version.

[brazen cradle]

I am sorry.I was able to answer to the best of my knowledge. If there’s more I’ll let you know. Mean while check YT videos or online regarding the issue

[winged mantle]

its ok.. i tried the youtube videos and they said repair gameloop but its still the same.

[cobalt storm]

Im stuck here again Nothing loaded in game (Maps and skins) restarted and got there again 🥲

[brazen cradle]

I think you gotta submit a report in #953671367377707028. Let’s see if there are other ways we can make this work for you.

[cobalt storm]

Damn

[brazen cradle]

You’ve tried everything under the Sun , yeah ?

[cobalt storm]

Sun?

[brazen cradle]

I mean. You’ve tried to do everything to make this work. Yeah ?

[cobalt storm]

Yea

Everything i know i can do

[brazen cradle]

The new APK in the pins ?

[cobalt storm]

Uh

I cant open on iOS

But its downloaded

[brazen cradle]

You are on iOS. Woah.

[cobalt storm]

Xd

[brazen cradle]

Wait, which region are you in ? And what device ?

[cobalt storm]

My bf is on android and his game works fine

[cobalt storm]

Region like europe?

[cobalt storm]

iPhone SE 2020

[brazen cradle]

Did you update ios ?!

[winged mantle]

pain

[cobalt storm]

Hmm i think i have latest update for that

Agh damn

Beta update

🥲

And i dont get notif for that

[cobalt storm]

U can play atleast

[brazen cradle]

Try this first.
Try to go to your settings > General > Background App Refresh and turn off that option. Turn it on again and restart your device one time.

If it doesn’t work, try to update. And then try to launch.

Let us know if it works @cobalt storm

[desert yew]

No matching in vikendi map in any mode, solo, duo, squad, even no tpp or fpp... Please help me to solve this issue

[brazen cradle]

Gameloop/emulator ?

[cobalt tangle]

I don’t see the option to change number and email on 3rd party link .. it just says Linked🙄

[brazen cradle]

That option is yet to be available after the update 1.9 , a couple more days and it’ll be available for use. Thank you for your patience.

[cobalt tangle]

thankyou for inform 💓

[forest girder]

How can I contact support. these bastards do not answer in the game and mail for 2 days

[brazen cradle]

I understand you are frustrated. Watch the language. If you have formally left a complaint and have mentioned your issue on discord in the respected channel. Give it some time for them to get back. Thank you for your patience.

[desert yew]

Mobile

[brazen cradle]

Alrighty. Region and device ?

[plush hamlet]

Iron, hello, you are support?

[desert yew]

India n poco f1

[brazen cradle]

Using VPN ?

[desert yew]

No

Game still running without vpn

Just download it from the official site

[brazen cradle]

Understood, Android device.

[desert yew]

Yes

[brazen cradle]

You are not supposed to be able to access the game from India because it’s banned. All the servers have been shut or denied access for anybody trying to launch PUBG Mobile within India. Hence the problem with matchmaking.

[desert yew]

Ohhh but all other modes working fine

[brazen cradle]

NO. Am not support. I try to do my best as a community member.

[desert yew]

Only problem with vikendi map

Still thanks for the information ❤️

[plush hamlet]

Can you help me pls, writed to you personal chat

[night cloak]

14 March last hacking video remove but this time no action why sir

[twin dagger]

What kind phone support 90 frame

[forest girder]

Why, I spent my money and ran into a problem. And no one answers me for 2 days. What is your resistance to users. Why I spend my money and get @@@@ in return

[cobalt storm]

Did that already

[brazen cradle]

Did both ?

[cobalt storm]

Ye

[azure skiff]

Thanks my doubt is clear

[cobalt storm]

Game started but Maps Or skins arent loading

[brazen cradle]

Download the updates in game.

[gentle prawn]

My account banned without any reason .i didn't voilate the game rules i want my account back Id#5519986378 my id name GoharNoob

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gentle prawn.

[cobalt storm]

I cant the wont load like internet is fine and restarting game Or phone doesnt help

[wintry orbit]

Plz explain this

[brazen cradle]

We should go ahead and report this in #953671367377707028 at this point. Let’s see if there are other ways we can make this work for you.

[strong vault]

I still didnt recieve RP M9 card, I made a group 3 days ago. Any help?

[short matrix]

Did Pubg lower the bullets power of all wepons with new update? Because I am 90% sure that enemys need more bullets then early.

[strong vault]

No its same

[short matrix]

Are you admin?

It is not same.

[strong vault]

Im just player from season 1, and nothing with guns is changed from last update.

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[celest shadow]

Which mode and map did you play on?

[short matrix]

I am as well player from season 1. I have more than 20k of rounds in the game. And I see that they change it. Same thing they did with AWM so it looks that you don't know what are you talking about.

[short matrix]

New mode

[celest shadow]

Nothing has been changed on that front.

[short matrix]

Livik

[strong vault]

I wouldnt agree with you about you playing from S1. Try to aim to head zone. Guns and power are not changed.

[short matrix]

Than, how come is player not dead after 11 bullets in body from Mk14?

[celest shadow]

You can join or create a group of your own, then purchase either one of the Upgrade Cards. If you created a group, you can invite two friends. Once the group is full, you will receive an Upgrade Card for Royale Pass Month 9 and 20 UC as a rebate.

[celest shadow]

Are you playing Aftermath?

[short matrix]

Nope. Livik new mode. And I am not only one that complains. Manny other teammates are saying that.

By this I dont think about new world in the sky!

[celest shadow]

Feel free to provide your feedback in #953671367377707028.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @soft solstice.

[celest shadow]

Are you able to switch between your Wi-Fi or Cellular?

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[celest shadow]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[cobalt storm]

Done that too many times already but Im at school rn

[celest shadow]

I would recommend using your home Wi-Fi to log into the game.

[cobalt storm]

Tried

[celest shadow]

A possible solution may be to change your DNS settings.

▫️ https://developers.cloudflare.com/1.1.1.1/setup-1.1.1.1/ios

[warped blade]

@celest shadow realme 7 with 90 frame refresh rate and Helio G95 .. Can it work pubg with 60 fps ?

[celest shadow]

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

[celest shadow]

Realme 7 is in the list of unsupported devices for 90 FPS. Please refer to the pinned messages of this channel for further information.

[fallen terrace]

Alright so I changed my region to Singapore via VPN to get premiums, but now I am stuck on singapore server. How do I change it back?

[onyx plover]

Deutschland

[fallen terrace]

I deleted VPN

[prisma stream]

@celest shadow
Samsung a72 snapdragon 720g 90hz will it works 60 fps

[warped blade]

Not 90 Fps i want extreame option

[celest shadow]

You are not supposed to change your country/region unless you are physically in that country. Once you have switched to a different country/region, you will need to wait for the cooldown before you can switch back.

[fallen terrace]

There is no option for country change

[cobalt storm]

Didnt help

[fallen terrace]

At all

Region is set to europe

[celest shadow]

In order to access the 60 FPS option with Smooth graphics, your device must at least have Snapdragon 835 or above.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[merry owl]

Please help my account was banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry owl.

[celest shadow]

In order to access the 60 FPS option with Smooth graphics, your device must at least have Snapdragon 835 or above.

[fallen terrace]

What about apple CPU's? which CPU i need at least for Ultimate FPS?

[prisma stream]

@celest shadow but my snapdragon 720g is stronger than that of 835
Thats after i searched the Internet

@celest shadow

[celest shadow]

A11 Bionic is the minimum hardware requirement if you want to play PUBG MOBILE on 60 FPS with Smooth graphics.

[fallen terrace]

What about 45 FPS?

Mine has A10 Fusion

[celest shadow]

This is not true. Snapdragon 835 is slightly better.

[celest shadow]

Unfortunately, I do not know.

[ripe loom]

Will the poco x3 pro phone support 90 frames?

[celest shadow]

No, it does not meet the minimum hardware requirements to access the 90 FPS option with Smooth graphics.

[prisma stream]

Realme 8 pro support 60fps and it has snapdragon 720g??
A72 doesnt support it@celest shadow

[ripe loom]

Will the realme 8 phone support 60 frames?

[cobalt storm]

This happens when i get Past loading screen 😐

Like

Can play i think but its Boring in one map and no clothes

[celest shadow]

The device in screenshot is a Redmi Note 8 Pro, not Realme.

[celest shadow]

No information in this regard. Feel free to provide your feedback in #old.

[celest shadow]

You are on an unstable network. Please use a different Internet connection or try the DNS solution again. Ensure that you toggle the WARP button to Connected.

▫️ https://developers.cloudflare.com/1.1.1.1/setup-1.1.1.1/ios

[cobalt storm]

I did that already and my Internet is good like i have tried my bf Internet he can play and i still couldn’t

Every other game works only pubg doesnt

[celest shadow]

Have you tried performing a routine repair from the login menu?

[cobalt storm]

Yes

[forest dune]

Is there any option i can change my region from Europe?

@celest shadow

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Others included are the US and the UK.
If none of these apply feel free to contact customer service for support.

[forest dune]

Right now my account is not in Europe. Can I do anything?

[green agate]

If you physically cannot change your region, feel free to contact customer service.

[devout ginkgo]

@green agate can u permanently unlink your email ?with this new option

[green agate]

The ability to unlink e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

[fallen terrace]

Is there way to link Phone number and E-mail at same time?

[green agate]

You should have the option to link each of them in your settings.

[fallen terrace]

I can have only email linked, is there way to link phone also?

[sterile lynx]

I lost my account in data breach I only have access to link email hacker unlinked my Twitter and when I login from link email it shows that account has been migrated to bgmi and when I used my Twitter it was showing new account any idea ?

[green agate]

The option to link a phone number may not be available for your account. You can try to contact the customer service in-game for further assistance.

[storm flume]

Please contact the customer service for further assistance, @sterile lynx. Refer to subpoint 5.4 in #faq for further information.

[sterile lynx]

Yes I did contact costumer service they said if you do not have any login we cannot help you further with that 😢

I only have link email login, and account has been migrated to bgmi since 19 June 2021 and 1 slot was empty I only had Twitter and third email connected with the account.

[green agate]

Only customer service can help you since your issue requires changing your account's information.

[vestal fractal]

My account is hacked

[storm flume]

Please contact the customer service for further assistance, @vestal fractal. Refer to subpoint 5.4 in #faq for further information.

[honest wharf]

Can my phone support 60 or 90 or 40 Fps. Huawei y7p

[dreamy egret]

Hello, with the new feature about change email, I try but parameter error 100150000, can you help me ?

[lean grail]

Hacker linked into linked number, can i login with email linked?

[brittle flint]

Any mod?

@green agate

[storm flume]

Please contact the customer service for further assistance, @lean grail. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Please check the pinned messages of this channel.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @brittle flint. Remember to read through #faq before asking questions in the support channels.

[brittle flint]

@green agate

[green agate]

The ability to unlink e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

[brittle flint]

Look at the feedback pls

every time there is a new update, new bugs come.

gamers are really fed up with this situation

how long will it be like this?!

why do i have to get a minus point?

[green agate]

Just sit tight and keep an eye out for any announcements on a fix for this issue.

[brittle flint]

Will the god in the sky bring back the points I lost?

[lean grail]

i already contact the cs but no respond

[green agate]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[brittle flint]

They won't answer anyway. They choose 4 moderators just for the community to close their eyes and they don't bring updates.

they only fix bugs when times happen

[green agate]

No. If you have any further issues for us, please feel free to contact us in #questions again.

[brittle flint]

I am waiting for an official reply from pubgm.

[vagrant onyx]

I had this glitch one time

You should not exit the match

Try to restart the game

( know that its might fix and its might not fix )

[slim idol]

I want to join content creator program

[frosty parrot]

I want to change my 3rd mail but I don't remember the old mail. what should I want to do to change my mail. I can give uc receipt & other information for security. Admins plz kindly help me.

[meager pumice]

Where and how i can complete this mission?

[simple epoch]

Parameter error while change third link. Please help me and give solution

[storm flume]

Please contact the customer service for further assistance, @frosty parrot. Refer to subpoint 5.4 in #faq for further information.

[brazen cradle]

After activating the Vibrant Anniversary stage in that mode. Go on the stage to open a special crate.

[lunar tapir]

hello there

what's the penalty for who do glitchs in chear park to abuse races

[grave lichen]

I forgot the previous e-mail, now how do I change?

[night cloak]

what time does new season start

[regal brook]

Pubg you didn't count my III anniversary achievement

[compact oar]

On March 22, 02:00 UTC.

[night cloak]

@compact oar thanks

Good evening, I have contacted customer service through the Babji Mobile account and the problem has not been resolved. There is a registered email. I never remember it. I want to change or delete it. Id Account 5694324335

[regal brook]

Babji 😂😂😂😂

[compact oar]

You should contact them again

[regal brook]

I didn't receive the anniversary achievement

[night cloak]

I have contacted many times and the problem has not been resolved, how can I change it and I do not remember it and I cannot log in with it

[storm flume]

Please contact the customer service for further assistance, @pale idol. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please be advised that it is your own responsibility to safeguard your login information. For further assistance with this, you may try to contact the customer service of the e-mail you were using. Also, you can try to search for the keyword ''PUBG MOBILE'' in your available e-mails. There is nothing else we can do to help you with this through the community.

[meager pumice]

Where is that stage?

[brazen cradle]

The 4th Anniversary locations you see in the maps

[cyan citrus]

Please do not advertise here, @low spire.

You can find them under On Sale option in the shop.

You're most welcome, @night cloak!

[grave lichen]

Hello

[green agate]

Can you do it through your settings?

[grave lichen]

I have no previous email

[green agate]

If you physically cannot link or change your email, you need to contact customer service so that they can change it for you.

[sick jay]

I can’t buy to send popularity (bike and car) from my account

[green agate]

Can you give me a screenshot?

Have you tried restarting the app?

Also, have you played a match today?

[sick jay]

Yes I have

I played

[green agate]

Have you repaired your client?

[sick jay]

I can’t understand your question

[night cloak]

Wait, we can change are emails and numbers now? In the US?

[green agate]

Check your settings page, you might have it.

[night cloak]

Gotcha, Ty

[quaint crag]

How can I avail that Frame at the top for the anniversary? Is it for free?

[green agate]

After you restart the app, you should see "Routine Repair," on the right side of your screen.

[green agate]

Check the event, you get it from playing matches and using the item from the matches in the event to "roll" for an item.

[night cloak]

What time is the new RP pass coming out for EST?

[quaint crag]

Which event?

[celest shadow]

The new season and Royale Pass Month 9 will begin on March 22 at 2:00 (UTC+0).

[sick jay]

I have repaired it but it did not work

[quaint crag]

Kindly, please guide me, am confused as I opened the game after a long time.

[night cloak]

Ty

[green agate]

Start the app > Top right tap on "Events" > Anniversary.

[celest shadow]

Specifically, this event:

[quaint crag]

Ok, I will try and let you know.

[simple epoch]

Can you reply me please

[quaint crag]

Ohh, wait lemme check upon.

[simple epoch]

@celest shadow

[sick jay]

@green agate

[celest shadow]

You can randomly get the 4th Anniversary Frame for free and it is permanent.

[sick jay]

Piston .. I can’t buy or send cars and bikes popularity

[quaint crag]

This event?

[celest shadow]

How many times have you tried?

[sick jay]

@celest shadow

[quaint crag]

Um, sorry couldn't get it. Randomly in the sense?

[simple epoch]

It gave me error on my first try then i tried it second time, its same. So I left

[celest shadow]

Sorry, it is the one called "Vibrant Anniversary".

[celest shadow]

Do you have a video recording of this issue?

[celest shadow]

You will understand once you view the Event.

[green agate]

||This.||

[sick jay]

@celest shadow

[quaint crag]

Which one ;-; ?

[celest shadow]

Does this happen to every player you try to send a popularity to?

[quaint crag]

Yeah, probably. But i am unable to get that event ;-;

[sick jay]

To all

[celest shadow]

Can you try logging out and log back in with your linked e-mail address?

[quaint crag]

@celest shadow in mine, it's ain't showing, the 2nd event in your screenshot is as 1st event in mine.

Why is it so? ;-;

[topaz wave]

We need the ability to unlike email address and phone number not to change it a lot of account has been stolen by the linked email that Feature to change it not good at all😕

[celest shadow]

Please try reinstalling PUBG MOBILE from the AppStore. If the issue persists, please contact the in-game customer service for assistance.

[green agate]

Feel free to leave your suggestion in our #old channel.

[main igloo]

where do I report a carder?

[celest shadow]

It is most likely because of your country/region.

[sick jay]

I don’t think reinstalling the game will solve the problem, because I have tried the same process from two different devices

[celest shadow]

It might be an issue with your account if that is the case. Please contact the customer service.

[main igloo]

@celest shadow

[quaint crag]

Ohh, Which country is it available then? I shall change it to the said region then.

[celest shadow]

You can use the in-game reporting feature to report them or contact the in-game customer service and provide them with the necessary proof.

[simple epoch]

I am actually logging with email as it is a requirement to change the email. I tried it twice. I am going to try it again.

[celest shadow]

Unfortunately, I am not sure. It is available in many regions and I do not have a list.

[main igloo]

bro the "in-game report " does nothing

where the customer service I'll show proof to them

[quaint crag]

Ohh, my server I have set it as NA, and Region as Asia-Bangladesh, what shall I do?

[storm flume]

Please contact the customer service for further assistance, @main igloo. Refer to subpoint 5.4 in #faq for further information.

[flat bobcat]

Was the new season not due to start today?

[quaint crag]

March 22, 2:00 UTC

[simple epoch]

@celest shadow its still same 😔

[flat bobcat]

Thanks 🙏

[celest shadow]

Some events are regional, so your selected server does not matter. This event may not be available in your country/region.

[celest shadow]

Please submit a report for this issue in #953671367377707028 and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[quaint crag]

Ohh, changing region doesn't have any time-barrier i suppose? I had set that yesterday, can i change it today?

[simple epoch]

How long will it take to be fixed approximately?

[celest shadow]

There is a cooldown. 90 days, 120 days, then 180 days.

[celest shadow]

I am unable to provide you with an estimated time, but it will be helpful, not only for you, but others who faces something similar if you submit a report.

[simple epoch]

Thanks alot. I also contacted customer support as well. I hope they fix the issue.

[quaint crag]

Ohh ok ;-; no way that means?

[simple epoch]

Is there any cooldown for third link change? Or we can change it anytime we want? @celest shadow

[celest shadow]

Maybe not.

[quaint crag]

Ohk. Btw is use of VPN against the ToS of PUBG MOBILE?

[green agate]

VPN usage is not recommended.

[celest shadow]

At the moment, I do not know yet.

[quaint crag]

I understand, but is it a direct violation of any Terms and Conditions of the game? Actually out of compulsion am using that.

[green agate]

To give a direct reply, no.
"Normally not, but it may occur. VPN usage is therefore not recommended."

[storm flume]

Please do not use languages other than English, @daring finch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @daring finch.

[cedar pivot]

I need help with something

[cyan citrus]

Hello! How can we help you, @cedar pivot?

[cedar pivot]

I want to find my first payment ever i did in pubg but i changed phone and i lost all of my things even icloud and the other things

Is there anyway i can find it

[night cloak]

ayo whats the exact meaning of this

[cyan citrus]

You may try to contact the customer service of the payment method you used or your bank. Unfortunately, this is not something we can help with.

[cedar pivot]

And how can i find the correct registration date of my account

[junior bluff]

give me rojal pass man

i hav no royal passe

[cyan citrus]

You can find more information through the link below. Also, this channel is meant for support regarding PUBG MOBILE, so please avoid making unrelated questions in the future.

https://discord.com/blog/announcing-our-latest-profile-badge-the-certified-discord-moderator.

[cyan citrus]

You can participate in the ongoing giveaway for a chance to win a free Month 9 Royale Pass.

#events message

[junior bluff]

i thought its for women

rig it soi win

[turbid moat]

Been like 8 hours , still haven't received any rewards in mail .

[cyan citrus]

It is for everyone.

[junior bluff]

could you please rig it so i win

[cedar pivot]

@cyan citrus

[turbid moat]

You can, there's a event in game , you can check there

[green agate]

Please look in the Anniversary Recap section.

[cyan citrus]

Also, you can find the date you connected your social media account with PUBG MOBILE through your social media account settings.

[cedar pivot]

Okey thanks i found it❤️

Thank you guys

[turbid moat]

??Hlw

[cyan citrus]

Can you share a screenshot of the event interface, @turbid moat?

[frigid olive]

Please need link for pubg kr real version

<@&481161015728406538>

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @frigid olive.

[twilit schooner]

anyone facing sound bug since update?

[turbid moat]

It's called the "security center quiz"

[cyan citrus]

Please add more details about the issue you are facing, mention the game mode you were playing in or share a video recording of the issue.

[turbid moat]

Idk, maybe the sound is kinda low ? I haven't played much since update

[cedar pivot]

Bruhh man i am recovering my account cuz it’s hacked and the last thing i miss is the first payment damn

[turbid moat]

Check transition records ?

[cyan citrus]

You will need to complete all the 4 quizzes first.

[turbid moat]

Huh, guess i didn't read all the way through

Ok, one more question .

So suppose i have legendary investigator title

And someone else has common title

Will my name be broadcasted on the plane or is it random ?

[unkempt charm]

Is the new battle pass dropping on 2 am or pm?

[cyan citrus]

The month 9 Royale Pass will be released on January 22, 2:00 UTC, @unkempt charm.

[cyan citrus]

Most likely the one with higher progress.

[unkempt charm]

Sooo am?

[haughty bridge]

Now I can change gmail and phone number ?

@cyan citrus

[cyan citrus]

Yep!

[unkempt charm]

Thank youu!

[cyan citrus]

You're welcome!

[haughty bridge]

?

@cyan citrus

[cyan citrus]

Yes. You can tap on ''Change'' and read the requirements that you will need to fulfill before you can change your linked e-mail or phone number.

[fallen terrace]

Is C2S5 Dropping on 2 PM UTC+0 or 2 AM UTC+0?

[prime sandal]

@cyan citrus Sir I Need Help With Crew Challenge It's Been A Year I Can't Play Crew Matches A Notification Pops Up You Are Currently Banned From Playing Matches

[cyan citrus]

March 22 at 2:00 (UTC+0).

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will not be able to participate in the All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message

[storm flume]

Please do not use languages other than English, @mighty tangle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[prime sandal]

Sir I Added A Random Person As A Friend At That Time And I Didn't Knew He Was Using Hacks And You Can Even Check My Account Was Banned For 7 Days No Permanent Ban After That It's Been Almost 1 Year I'm Not Been Able To Play Talent Championship It's A Humble Request Please Remove The Ban @cyan citrus

[cyan citrus]

Not something we can help with, @prime sandal. The rules will apply will apply to your account nevertheless. As mentioned earlier, please feel free to contact the customer service in-game for further assistance.

[prime sandal]

So What Now For How Long Will This Ban Continue??

I've Been Waiting For 1 Whole Year

[cyan citrus]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship, @prime sandal.

[prime sandal]

What A Joke It Is

So It Is My Fault That A Random Person Was Using Hacks And I Got Suspended Due To It Why Didn't Pubg Banned That Person Earlier How Was I Supposed To Know That He Was Using Hacks... Please Sir I'm Playing Pubg Since Season 2 I'm A Old Player My Account Is A Thing I Would Never Use Any Kind Of Hacks On It And I Haven't Used Any Hacks On This Account You Check It's History Apart From That 7 Days Ban Please Do Something

[cyan citrus]

You have already been answered, @prime sandal. You are more than free to contact the customer service for further assistance. Now please avoid cluttering the support channel by repeating the same question.

[cedar pivot]

Where can i check it

[radiant frigate]

Any information on the 90 fps problem on iPhone 13 pro max?

[dense crow]

@cyan citrus May I please ask you a question?

[stoic hamlet]

Hey

I needed help

[cyan citrus]

Sure, what is it?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stoic hamlet. Remember to read through #faq before asking questions in the support channels.

[stoic hamlet]

Ugh fine

[boreal lance]

My game won’t let me go to my main screen. It stops at that loading screen. I’ve deleted app and downloaded again but same results. Any clue why I can’t get passed the loading screen cause it goes on and on..

[stoic hamlet]

I got banned for 10 years without reason 💀

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stoic hamlet.

[turbid moat]

Depends on what payment method you used to pay

[night cloak]

oh i saw this update aswell
why does it say "you have to be logged in with email" to change the email like...
the reason your changing the email is because its either hacked or you dont have access to it or a hackers email is on your pubg account how could you be logged in with it. can you guys remove that?

[cyan citrus]

Hello! For how long have you been facing this issue?

[long spire]

i was saying the same thing to my friends ikrrrr

[cyan citrus]

Please feel free to provide your feedback regarding new feature through #old, @long spire and @night cloak.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dense crow.

[dense crow]

@cyan citrus Did you get my message?

[cyan citrus]

Refer to this response, @dense crow.

[river lagoon]

When making a clan there is a place to enter "Insignia Name"? Whats that?

[dense crow]

I did...

I wish if they instant ban him.

[boreal lance]

@cyan citrus just now when trying to log in. Was fine last night when I last played.

[cyan citrus]

To start with, can you please try to restart your device one time, @boreal lance?

[dense crow]

Is there another Discord to report Cheaters ?

[fresh cloak]

Why poco x3 pro doesn't support 90 fps?

[cyan citrus]

The name for the badge of the clan.

[cyan citrus]

Unfortunately, this device is unable to run the game at 90 FPS for now. You may refer to the pinned messages of this channel for more information.

#questions message
#questions message

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @dense crow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[boreal lance]

I’ve done that. Same result. I deleted app and now trying to reinstall.

[cyan citrus]

There was no need for that but if you have have already uninstalled the game, do let me know if you will still face the same issue afterwards, @boreal lance.

[keen stump]

How do I remove the phone number and mail?

[cyan citrus]

You should meet all the conditions mentioned in that screenshot, @keen stump.

[keen stump]

@cyan citrus I don't have the phone number

[cyan citrus]

In that case, you may try to contact the customer service in-game for further assistance, @keen stump.

[earnest thicket]

Where do report someone

[cyan citrus]

What is the reason for your report, @earnest thicket? Please add more details.

[keen stump]

@cyan citrus Thanks

[cyan citrus]

You're welcome, @keen stump.

[unkempt notch]

help dont show region

[earnest thicket]

A teammate was throwing stuff at me

[cyan citrus]

Please report such behavior directly through in-game report feature, @earnest thicket.

[storm flume]

Please contact the customer service for further assistance, @unkempt notch. Refer to subpoint 5.4 in #faq for further information.