questions

[stone pulsar]

I want to fix thus cause it’s mad annoying

[clear berry]

In patch notes, what was this point reffering to? Tpp eye roll was still usable while holding crouch/prone before update too. What did they change? Is there a new option in settings or something?

[cyan citrus]

We cannot provide you such information, @stone pulsar. If you have made purchases from unofficial or unauthorized sources in the past, UC will be deducted until the total amount has been recovered. For further assistance with this, you may try to contact the customer service in-game.

[stone pulsar]

I think a purchase got refunded though my bank a while back but idk how much it was

I’ve always bought it though the game

[cyan citrus]

Not something we can help with, @stone pulsar. Please refer to my previous response.

[stone pulsar]

Alright thanks bro

[cyan citrus]

You're welcome.

[clear berry]

Wassup bro, Do you know anything about that point I mentioned in patch notes?

Is there some new option in settings or something

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[radiant frigate]

Can i please get an answer ?? I’ve been asking all day for this, when îs the 90 fps problem on iPhone 13 pro max be fixed because it s still not fixed, 2 months ago you Guys Said in this update that it will be fixed But it s still not fixed

[night cloak]

I wanted to know if they added an update pack for the game.

[brazen cradle]

In all honesty, there is no exact pinpointed timeline that could be said for when it’ll be fixed. We hope the updates and patches have a better optimisation for ios devices. I had a similar issue with the iPad for almost 3..4 seasons and one fine day. It was back to normal and fixed. I hope they will be able to find a solution for this issue soon.

[radiant frigate]

I understand that, But Error Said 2 months ago that in this update it will be fixed

[cosmic kelp]

Why your kills on the island not counting

[radiant frigate]

Everyone Said that

And now then fixed it But only a part of it

It works But when i move the camera it still lags

Like i have 30 fps

[brazen cradle]

If you were informed that, hopefully they are working on it. And there’d be a solution soon. Usually the update comes out, then there are smaller patches to fix bugs on the released update. So slowly but surely, they’ll roll it out

[brazen cradle]

I am sure the fine tune and tweaks is on its way.

[radiant frigate]

Thanks dude, finally someone answered something

[compact oar]

Stay tuned and keep an eye on #news!

[cosmic kelp]

Why the kills on the island not counting

@compact oar

[radiant frigate]

4 Times i asked and all i got was “ please state your problem in update 1.9 “ But 2 months ago everyone Said that îs should be fixed in 1.9

[cosmic kelp]

@brazen cradle

[brazen cradle]

You are welcome , I’d seen you post a couple times today.

[cosmic kelp]

?

[brazen cradle]

That’s how the mode is designed to be. The kills in Nimbus Island doesn’t count.

[compact oar]

Please share your experience with version 1.9 in #953671367377707028.

[night cloak]

My cell phone is an a10s and I'm experiencing several problems with lag and closing the game, but just a question will you release a Android optimization update?

[brazen cradle]

There has been a couple of issues regarding lags and high pings, that’ll be looked into. If there’s any specific problem that you face after the update ,Please share your experience with version 1.9 in #953671367377707028.

[safe plaza]

I am experiencing touch issues, when i press jump and tries and move my ads, the whole right screen doesn't respond.

[night cloak]

I turn my music off in game and I can still hear it

Can you fix it

[compact oar]

Try routine repair or restart your device.
You can also share your experience with version 1.9 in #953671367377707028.

[brazen cradle]

If it’s an iOS device , check options on Guided Access in your phone.

[night cloak]

Thank you for your attention

[safe plaza]

i have an ipad

[night cloak]

I already did all of the standard methods even uninstalled and reinstalled @compact oar

[brazen cradle]

Use 3 or more fingers ?

[safe plaza]

yessir

[compact oar]

Contact customer service in-game, or submit a report in #old or #953671367377707028

[safe plaza]

it only happens with the jump button, the crouch and prone button works just fine

[brazen cradle]

It’s noted that ios devices are facing Multi touch issues, so check options in Guided Access if you turn it on while playing as there can be certain areas in the screen that’ll be un responsive when guided access is turned on.

[night cloak]

@compact oar really you and I both know that in-game customer service is worthless and there is no actual people there

[safe plaza]

ok will do

[compact oar]

Don't be negative, they will reply you as soon as possible!

[night cloak]

@compact oar seriously suggesting I use in-game customer support is the same as suggesting I use methamphetamine as a heart medicine

I understand they will reply when they reply but don't give me useless information

Especially when you know it's useless

[brazen cradle]

Well that’s standard procedure to the start of fixing a problem. These are the things you follow to address an issue. In game customer service or submitting a report in #old or "Update 1.9" would do the job bud. Trust me, they are seeing it. Even if you think it’s Slowly but surely they will look into the matter.

[night cloak]

@brazen cradle and again you and I both know and game customer service is pointless completely unhelpful and I don't know why it's standard procedure to give people worthless information and act like they're stupid the devs will get to it when they get to it but I'm not going to use customer service when it's just going to loop me out of the conversation and make me start over and over and over and over and over and get nowhere in game customer service was designed to make you give up on it

It just really irritates me when people do that knowing that what they're suggesting is pointless and a waste of time

I do apologize I'm not really sure why suggesting customer service irritated me so much but it really did I honestly don't understand why anybody thinks that is genuinely helpful advice

[brazen cradle]

So head over to #old or submit a report in #953671367377707028

[brazen cradle]

It is understandable

[uneven crown]

Still not able to get a death match to connect and when I did, no matter the load out, empty hands.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sturdy helm. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[worthy venture]

Is there any information if payload is coming back?

[left prism]

What’s the point of this event ??? U kill people on the island and it doesn’t even count u finish the game with 1 kill 1000 damage ??? That’s ridiculous

[inner moss]

Keep an eye on #news

[cyan citrus]

You may provide your feedback regarding this through #old.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sturdy helm.

[sturdy helm]

how sir

[night cloak]

@fiery pike

[reef aurora]

i think its bug maybe

[peak elm]

Does Poco x3 nfc support 60 frame in future?

[dense dock]

if you meant 90 fps , for now no but since its been suggested by alot of people it might get 90 fps in the future

[night cloak]

https://youtu.be/iw6ER5fsB2w
Can still hear the background music in the lobby which is causing me to hear phantom music while I'm playing a match even though there is no music playing please fix this it's severely impeding my ability to play I need perfect audio

[flat meteor]

My account got hacked earlier. Hacker linked his email and phone number. I talked to in game customer support to remove it and they did. But it doesnt show if phone number is also unlinked. How can I be sure?

[night cloak]

<@&481161015728406538> Idk I click download it says unable to download

It won’t let me download maps

Help

[cyan citrus]

If the phone number was linked to the account, it should show up in your in-game Basic settings. If you have any questions or doubts, please feel free to contact the customer service in-game.

[cyan citrus]

Please try to switch to a different background lobby music and see if it will make any difference.

[night cloak]

@cyan citrus are you kidding me did you really just tell me that

[cyan citrus]

Yes, @night cloak. Please try that.

[night cloak]

You honestly think I'm too dumb to have thought of that

[dense dock]

you cant hear any music in his vid tho can you quendi

[night cloak]

And I have otherwise if that's all it took I would have no reason to go out of my way to install my game on a separate device in order to get an audio recording just to ask you for help and out of all that you want to tell me to switch the background music when the whole point is that I don't want to hear them music at all

I honestly don't know why you even responded

[cyan citrus]

From where did you download the game? Also, mention your device.

[night cloak]

@cyan citrus you're not being helpful at all man I did my part I tried to fix the issue in every way I know how prior to even coming here to ask for help I got the video recording and I posted it any other method has been tried and failed

[ornate grail]

Calm down he didn't ask you to change the music to hear another one, this might just fix it for you when you change the music you might not hear anything anymore

[night cloak]

@ornate grail I have already tried everything I'm literally coming here as a last resort

[cyan citrus]

No problem and sorry to hear that, @night cloak. Please feel free to contact the customer service in-game for further assistance or report the issue through #old in compliance with channel's pinned instructions. Also, avoid instigating arguments in this channel, @night cloak.

[night cloak]

Believe me I do not want to be here asking these people for help but if I want to issue fixed I have to

@cyan citrus already did

[split sage]

Will the 90 fps problem on iphone 13 pro be fixed?

[night cloak]

@cyan citrus seriously suggesting that I use in-game customer support is like suggesting I use methamphetamine as heart medication

[cyan citrus]

Are you still facing the issue after updating the game to version 1.9?

[cyan citrus]

Feel free to use the #chat for general conversations.

[split sage]

Yup , everyone tho :/

[night cloak]

Seriously you guys make it so difficult to get any kind of help

[cyan citrus]

Got it! Thank you for the information. Please feel free to submit a repot of the issue through #953671367377707028 or #old in compliance with channel's pinned instructions.

[split sage]

Aight will do so thank you ❤️

[cyan citrus]

You are welcome, @split sage!

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

Thanks for ignoring me lmao

[zenith fern]

Hello, I would like to know when we will receive the pdp frames ??? I look here because on the community show I have no answer

[lime juniper]

We will send it during March, and it will be available only after you have updated to version 1.9.

[main igloo]

why every update the game gets worse, sign me up for pubg I will actually make the game good

[cosmic kelp]

Why the kills on the island not counting

@cyan citrus

@static sleet

[flat meteor]

Can anybody tell me what is these mission?

[small solstice]

Is there anyway to unlink. Social media accounts?

[upper spindle]

Payload 2.0 coming back?

[knotty pecan]

audio in tdm is weird after the update

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @knotty pecan. You can also submit a report in #old in compliance with the channel's pinned instructions.

[olive dove]

Those are progress missions.
Go to your profile and click on player level. And check which one needs to be completed.

[olive dove]

Which social media are you trying to unlink?

[small solstice]

Twitter

Bcuz it was hacked, but i signed in thr email

[olive dove]

The mode has been removed and no info. regarding its coming back. Keep any eye on #news for the latest updates to the game.

[olive dove]

You can do that by contacting in-game customer support. A customer agent shall follow up with your case and assist you to unlink the hacked social media once your account ownership is verified.

[small solstice]

It keeps linking me to a bot tho

[olive dove]

Use this resource as a reference.

[small solstice]

Alr

@olive dove how do you include a screenshot?

[olive dove]

Upload it to image hosting servicr like imgur and share a link.

[small solstice]

is there any way to cancel the convo?

[lusty plaza]

Whats ur ios update version ?

I have 13 pro max I didn’t upgrade the ios version now 90 frame works it still have a bit of fake damage but it is way better than playing at 30fps - i tried the iphone 13 when it first came out 90fps i was killing people with only one shot

[olive dove]

Send a request to cancel the ticket and wait till the system process your request.

[small solstice]

how?

[olive dove]

Send a message in the open ticket that indicates your request of cancelling it and wait. It usually takes between 24 to 48 hours.

[night cloak]

Now it's up to four total updates just shy of 700 MB why can't the developers just make one update instead of having to sit here while it takes it sweet time doing its business

Geez I just want to play instead of sitting for a half hour waiting for the game to update

Th devs can't do anything right with out making more problems then they even try to fix

Despite having perfect Wi-Fi and a high-end device I have been sitting on this for an hour fix your stupid game it's not my device or my internet and I am using a red magic 6s pro brand New

[dense dock]

ignore this guy he clinically ill^

[night cloak]

This is ridiculous I shouldn't have to do four separate updates

@dense dock dude just shut up I'm looking for help and you're trying to actively sabotage it grow up little kid

I mey be upset but I have a right to be but why is this taking so long to finish

At the very least can someone explain why it's taking so long on PUBG's end

[neon patio]

Please refrain from making unnecessary comments, especially in the support channel.

[neon patio]

Is your download completely stalling, or is it just progressing slowly?

[night cloak]

The later

@neon patio the later now going an hour and 20 minutes

[neon patio]

What app store was your game downloaded from?

[trim bobcat]

did someone got like this?

[night cloak]

Google

@trim bobcat yep constantly

You try and tap anything and it takes 30 seconds for it to react

[trim bobcat]

I didnt got that feature till yet @night cloak

[night cloak]

@trim bobcat my bad I thought you were talking about the time out notices

[night cloak]

Google Play

[restive dust]

help please 😢

[neon patio]

@night cloak Either the device is throttling the download (as if it were a background operation), or you don't have a good connection to the internet (wifi connections can be pretty spotty).

[restive dust]

thank you

[night cloak]

@neon patio I performed a diagnostics on my device and my internet and that is not the case this issue is on your end

My device is not throttling and my internet is perfect 125 Mbps or more@neon patio

This is a problem for the developers not me but this problem is affecting me

[neon patio]

Right, but if your device is treating the download as a background process, it will dramatically decrease its download speed (regardless of the quality of your internet connection).

[night cloak]

Its not it's on a completely separate device that is totally dedicated to this game is the only app I have on the phone the phone is running fine I just got it today and I'm boxed it today it's been set up properly everything is fine on@neon patio

@neon patio so instead of dodging your duties and trying to make it sound like it's my problem and on my end and that it's my fault how about you let the developers know what's going on and be on your Mary

@neon patio it's not my device it's not my internet this issue is on pubg's end do what you're here for and go tell them please otherwise you're just going to talk around in circles with me

[dense dock]

i tried to warn you.

[small solstice]

Im currently trying to sign in to my acc, but its saying too many actions taken quickly and i have to try later, how long will that be?

[neon patio]

Generally it should only take a few minutes.

[small solstice]

It keeps happening to me

i have secondary verification but the thing keeps popping up 30 mins ltr

[neon patio]

Considering the download is progressing and not completely stalled, we can really only assume its your internet, or for some reason your device isn't making the download a priority. Outside of that, there aren't many other methods of troubleshooting the issue.

[night cloak]

@neon patio sure there is don't make so many separate updates

[wraith mason]

I have a problem with my account, the change country button does not appear, and the link phone number button does not appear

[night cloak]

@neon patio but but as expected you were completely unhelpful and you made it out to be my fault instead of doing your job I didn't develop the game I didn't cause these issues to happen my internet and my device are fine this is on the developers end just do your job and let them know otherwise why are you even here

[small solstice]

Keeps popping up

[night cloak]

Yeah don't bother responding me me like the robot you are I reported an issue I was having and you refuse to do your job there is no point in you even speaking to me I can't stand people like you who give people to run around when they have the ability to actually help somebody

Mods are all the same lazy and power tripping

[neon patio]

I'm not a developer, I didn't cause your issue, and this isn't my job. We are volunteer moderators from this community, we simply help people troubleshoot known issues.

[night cloak]

@neon patio no duh Captain obvious but your job is to pass the information along

[neon patio]

This channel is not for venting, please move your conversation to #chat.

[neon patio]

So is it not letting you confirm your verification?

[small solstice]

Not sending me the code either

[neon patio]

Have tried changing the verification method?

[night cloak]

@neon patio believe me if I was venting you would have muted me a long time ago I'm having an issue with my game because of the moron developers can't do their job right and I came here for help and didn't get any and instead got told it was my fault and it's not so excuse me if I'm a little upset because you want to give me the runaround and every excuse in the book and blame me for the problem the developers caused

[trim bobcat]

There is no such feature available like changing linked email address till yet even though I have logged in with my email. So please help to fix this glitch.

[storm flume]

BANGORANG#3323 was muted | Being disruptive in the support channel.

[trim bobcat]

@neon patio

@neon patio There is no such feature available like changing linked email address till yet even though I have logged in with my email. So please help to fix this glitch.

[small solstice]

I cant

Sms only

[neon patio]

That's odd, and is the correct mobile number linked?

[small solstice]

yes

I tried it b4 and it worked now it just stops workin

[wraith mason]

Any help?

[trim bobcat]

@neon patio There is no such feature available like changing linked email address till yet even though I have logged in with my email. So please help to fix this glitch.

[night cloak]

Game keeps just freezing over and over and apparently there’s no season now.?

[neon patio]

I'm unsure why this is occurring, you'll need to wait until someone more familiar with the issue can assist you.

[trim bobcat]

Can you please assist someone who is familiar with it. It would be of great assistance...

[small solstice]

How about me

[wraith mason]

I have that glitch

[neon patio]

I'm also unsure about that. If you're not receiving any SMS verification it could be possible the service might be down, but that's just speculation.

[trim bobcat]

@neon patio can you please assist someone who is familiar with third link and other stuffs. It would be of great assistance because I want to change my email address ASAP!

[neon patio]

You'll need to wait for additional moderators or other community members familiar with the issue to get online.

[trim bobcat]

@neon patio are you pubg mobile developers?

[neon patio]

No, we're volunteer moderators from the community.

[night cloak]

Hello all

I have one question

Can help me anyone?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[knotty pecan]

i understand ur frustration but chill out, he is a human too. imagine someone saying stuff like u said to u, i dont think you would appreciate it.

[knotty pecan]

this guy seems messed up

[feral forge]

You may refer to this message, @night cloak:

#news message

[small solstice]

If it says server error, what does that mean

[small basalt]

Yoo I didn't harm any of my teammates and my actions are restricted wtfff is this update the sound is completely fkd

[rustic yacht]

Sa

Hayırlı sabahlar

[brazen cradle]

We had some one else complain with the same issue, it could be a temporary glitch which will soon be fixed.

[brazen cradle]

Changing linked email feature will be available to use by a week or so.

[brazen cradle]

Are you downloading using Apk link ?

[green agate]

The ability to unlink e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

[storm flume]

Please do not use languages other than English, @rustic yacht. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rustic yacht]

Hesabım calındı face baglandı hemen nasıl sılerım 7 gun beklemeden

[brazen cradle]

Changing the linked email facility cannot be used up until next week.
Kindly stick to English.
Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[rustic yacht]

Facebook baglantısını hemen kaldıramaz mıyız e posta kayıtlı benım degıl ama

[storm flume]

Please do not use languages other than English, @rustic yacht. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[green agate]

This is your last warning.

[halcyon lotus]

@green agate Hello sir please help my account has been suspended and I want to inquire

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon lotus.

[night cloak]

what to do

Help me pls

[brazen cradle]

Login with a secure social media account or App Store/Play store account to maximise your gaming experience.

[quaint moss]

What is this for
Use of this feature

[brazen cradle]

This is the new feature introduced in the update 1.9. This verifies wether you are a minor or not and if there is any age restrictions In the region you are playing from if you happen to be a minor.

[quaint moss]

I want to change my region but currently cooldown period held

[urban swift]

@neon patio my friend unable to send message in pubg discord @steep pine take a look and solve the problem

[quaint moss]

If I fill both option in feature any issu arrive for me to changing region

[compact oar]

Your friend is muted and also plz say it in #discord

[green agate]

Suspension cases cannot be handled by us moderators. Also use the suggestion above for further cases of this kind.

[green agate]

You should still have the option to change your region after, if you cannot physically change it, try contacting customer service.

[quaint moss]

If my current region is pakistan and I link pakistan mobile no to my account and in feature in simply change region in to turkey so that no will remain same or it will unlink/desable

[green agate]

Your phone number should remain the same as you have not changed it yourself.

If you need help changing your account information you must go through customer service.

[quaint moss]

Actually I link my account no in season 8 but in last season my account was hack and third person chnage region into pakistan and link their no how it is possible to link 2 no without any delay that why I ask about if I change region that no will gone or remain same it's help me to recover my account back

[frosty meadow]

hello. why the m1 ipad pro is locked to extreme 90 fps only,,it can run hdr 90fps easily

[brazen cradle]

Changing the number which is already linked would take a week to come into use. Any linked email id would be changeable around the same time. They are currently working on it to bring it into effect. Hope that answered the question bud.

[frosty meadow]

any dev hearing me kindly optimize the game for m1 ipads

it has a lot of potential

[brazen cradle]

Try repairing ?

[frosty meadow]

its a joke when you giving hdr extreme on iphones but locking it on ipads with a superior chip

[brazen cradle]

There are no devs here. Community moderators trying to help as much as they can. I am an M1 iPad user myself and I quite agree with you, and we have been heard and the optimisation is rolling out one update at a time.

[frosty meadow]

i hope it arrives,...can go to 120 fps easily

[frosty meadow]

can you share your controls and sensi btw..thanks

[brazen cradle]

That’s the reason it’s locked rn, it gives iPad users an added advantage compared to the other mobile users.

[quaint moss]

How many time that support to take and when the new policy impliment changing no from suppot is the only way for changing link credentials

[frosty meadow]

in that logic iphones are better optimized than android in terms of stabilty...that too is a disadvantage for unstable fps for an android user

[brazen cradle]

You would have no use for it bruh am old school, thumb and non gyro. Am sure there is ample yt videos by good content creators who might have something to your liking.

[brazen cradle]

True and that’s why they the optimisation happens on androids before it happens on ios

[frosty meadow]

compared to game for peace where android optimization is a treat to watch

[frosty meadow]

but result is disappointing

[brazen cradle]

Just a lil while longer. Your patience is much appreciated.

[frosty meadow]

even a top spec android hardware cant achieve stability..so users shift to ios for its optimization

that itself is a divide..just my two cents

[brazen cradle]

For its Performance*

[frosty meadow]

optimization

[storm flume]

Please avoid going off-topic, . You may have unrelated conversations in #chat.

[green agate]

You should be redirected to login again, have you done this?

[brazen cradle]

Did it take you back to the login page ? After clicking ok

[frosty meadow]

can i dm you something regarding ipad

[brazen cradle]

Is this happening after the 1.9 update or a recurring issue ?

[deft ibex]

Guys uh, my friend is having trouble updating the game. He checked the playstore but it won't let him update.

[brazen cradle]

To start with, you can try to do a Routine Repair of the game from login menu (you already did that) , clear game cache and restart your device one time. If the issue is still persistent, please submit a report of the issue through #Update 1.9

[night cloak]

With the newest version of pubg can I play with people that are a way higher rank than me?????

[brazen cradle]

If it’s an android device try the Apk link bud

[brazen cradle]

No, But there are welcoming changes to the tier match making system. Feel free to go through the patch notes.

Hope you can resolve the issue, Let us know of the outcome.

[small solstice]

Not recieving secondary verification codes thr sms…

[brazen cradle]

Sorry to hear that. I think raising a report and waiting for a response would do the trick.

[brazen cradle]

They are currently working on the system to link and unlink email and phone , so I would say to wait for them to fix the system for it to work as intended.

[deft ibex]

Also another question, is it possible to unlink my fb and then link that fb account to another account?

Since I kind of used my fb to make an alt and I kinda want to transfer it to my main

[small solstice]

But my acc is hacked via twitter

if they unlink it no chance ill get it back

[brazen cradle]

Are they still having access to your account through Twitter ? Or have you fixed it ?

[brazen cradle]

I don’t know if the system will allow you to da that until the cool down runs out. But worth a try. There’s a chance It’ll say there’s an existing account under this social media if you try to login using the FB instead of trying to link it.

[deft ibex]

I mean, I made that alt acc like 3-4 months ago and I just want to transfer my fb acc to my main. Will that work..?

[brazen cradle]

Trying to link FB, to an already existing account ?

[deft ibex]

Yes.

Is that possible?

[small solstice]

yes, twitter is still inaccessible but i can log in thr email and phone number. I managed to get it 3 times, then the thing decided to stop

[brazen cradle]

I’ve never had that done. But I don’t see a problem. You can try doing that, let us know of the out come.

[deft ibex]

Alr thanks.

[small solstice]

Is this due to a limitation on the number of messages they send u a day?

[brazen cradle]

From as far I know, there is no limit to it. But, we had some one say earlier that the verification code is taking longer than it should ,to be delivered. They are working to find a swift resolve to this.

[small solstice]

taking longer than it should…? First 3 times it delivered instantly then the next few times…..

[small solstice]

Tried this at different intervals… either server error or actions taken too quickly which makes no sense

[brazen cradle]

That just concurs an existing issue after the update 1.9 ,would you be kind enough to raise a query in #Update 1.9 or #old in compliance with channel's pinned instructions.

[winter fiber]

Cycle speed is too fast.

[deft ibex]

Is it possible to unlink my fb from my alt so I can use it in my main?

[brazen cradle]

Not if that’s the login for that acc.

[deft ibex]

rip

Alr I'll figure something out

Thanks for the help

[brazen cradle]

Sure thing bud.

[languid gust]

how do I spawn a car in the new cheer park

@deft ibex you have to add another social media in order to unlink your facebook

[deft ibex]

I'm trying, hold up

[sage gyro]

iam play gameloop i have high ping problem 100 or 120 my ms servr aisa please help me

[deft ibex]

See, look.

I added play games and the unlink button popped up, but it won't let me unlink my fb. Only the play games that I linked

¯\_(ツ)_/¯

[candid rapids]

Device:vivoY50
ID:5918782058
Issue: my region is not displaying and i want to change my region spain to Turkey

Plz help

[opaque dock]

The option to change your region may not be available for your account. This happens when your account is registered in European Economic Area (EEA), so you will not be able to switch your region due to General Data Protection Regulation (GDPR). You may try to contact the customer service in-game for further assistance with this.

[deft ibex]

Nvm, I found a way.

[languid gust]

did you login with facebook

if you logged in with facebook it wont work

[winged pewter]

@lime juniper dm block friend request also blocked it's not fair !

[deft ibex]

Yes I did, so I unlinked my pubg from my fb acc, and it worked.

¯\_(ツ)_/¯

I just need to wait 5-6 days I think

[toxic isle]

what is spas12 shotgun

it bugged my whole game

[restive galleon]

Why the poco f3 didn't get the 90 fps till now 😕

[green agate]

If you have a community issue, feel free to post it in #copyright.

[green agate]

Can you explain further? Are you asking for someone to explain thr gun to you?

[toxic isle]

is there a gun

sry i didnt know

[green agate]

Please repair your client to see if that fixes the issue.

[green agate]

Yes, there is a gun like that in the game.

[deft ibex]

Is gifting items still a thing? Or nah?

[green agate]

For physical phone features, keep an eye out for any announcements.

[toxic isle]

well still if i pick it up i dont get the gun it bugs my game

[vagrant onyx]

Yea , you also can gift or request for rp

[green agate]

You can gift things for popularity, yes.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @toxic isle. You can also submit a report in #old in compliance with the channel's pinned instructions.

[green agate]

Feel free to leave your suggestion in our #old channel.

[remote junco]

Is there any information when the patch for recoil and audio is comming out

[lunar light]

number link is not added in my account please help @polar marsh

[storm flume]

Please contact the customer service for further assistance, @lunar light. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Please keep an eye out for any annnouncements.

[uneven flicker]

Yo

When is the premium crate?

I got like 40 premium coupons here waiting to be used

[green agate]

You can check the in-game event calendar. But, to my knowledge, it should be on the 26th.

[uneven flicker]

Yey

Thanks

I go

[honest shuttle]

Hello I Play 2 Match In Pubg and my battery still 100 percent is this normal @green agate ?

[green agate]

You should only ask in-game questions here, however, I can tell you that it might not be normal.

[honest shuttle]

Oh

[pliant tide]

Nimbus island kill not registring?

[green agate]

Currently kills do not count on nimbus island for making them fly till death, please keep an eye out for any announcements on if this might get changed.

[simple epoch]

Hi i need some help

Yesterday, after update I was getting "guardian verification" option but now I can't see it. Please tell me how can I get this ?

[green agate]

Can you explain? Is it not in your settings page to verify?

[simple epoch]

I don't see it in my settings anymore.

As you can see in this screenshot. It was showing me yesterday, i thought i would verify but disappeared.

[green agate]

Did you receive a prompt in the game asking you for your region and country?

[simple epoch]

My region is Pakistan.

[winter locust]

Getting killed by hackers in pubgm, what the devs doing?

[simple epoch]

I didn't get promt

[pulsar ledge]

What is guardian verification used for? @green agate

[simple epoch]

Tell me the solution, I want it.

Also I have heard that, there is option to unlink third link email and phone number in new update 1.9? Is that true?

[green agate]

This is to confirm if you are a minor or not so that if you are under the legal age where you reside, PUBG MOBILE can change your experience accordingly.

[green agate]

The ability to unlink e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

Please contact customer service since you cannot physically verify using guardian verification and wish to do so.

[simple epoch]

Thanks alot 😚

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @winter locust. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[green agate]

For a list of statistics you can check out our #news channel.

[static ginkgo]

hello plz help anyone here plz my game resource packs are not downloading after sometims it shows unable to connect to netwrok

[wind compass]

Hello any mod here?

[void locust]

I'm unable to copy and apply sensitivity code on the other Account

@green agate

When is this bug going to be fixed?

[winter locust]

I reported a car flying hacker + aim botter, But pubg team saying they didn,t found anything, I got a video evidence of 2 matches

[winged pewter]

Ok it's ok
Thanks!

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @winter locust. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[opaque rune]

there is no snow ghillie suit in vikendi ,, vikendi air drop is giving dark brown ghillie suit ,,, fix this issue,, 😕

[cyan citrus]

You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions, @opaque rune.

[wind compass]

why when I'm in tpp I don't have a shoot button but when I put the scope I have?

[sinful yacht]

Hello, is the fps increased after the update?

[surreal lynx]

Where can I find known issues for v1.9?

[brazen cradle]

Thread #Update 1.9 from the #old channel

[cyan citrus]

Please make a video recording of the issue and share it here.

[faint umbra]

Anyone knows where I can get this set from?

[brazen cradle]

There’s an in game event schedule where I saw the dates when this will be available for grabs.

[faint umbra]

Ty

[wind compass]

the shoot button was supposed to be in up left of the screen

[cyan citrus]

Got it! Thank you, @wind compass. From where did you download the game? Also, please mention your device.

[hot stream]

Hello, yesterday I was playing and suddenly it stopped shooting today when I went to see it, the fire button disappeared from the layout and I can't find it even restarting the layout can anyone help me?

I only have one of the buttons.

[vagrant tulip]

Which shooting button the right or the left?

[hot stream]

Miss da right button

I have the left

But with the left I can't swipe the screen

[vagrant tulip]

You mean you have the right and missing the left because i can see the right one in your screenshot.

[hot stream]

Yes i have the right sorry..

In screen is the left xd

[vagrant tulip]

For the left shooting button go to settings > controls and click always on

[sleek gate]

Can I make money by being an inspector in matches?

[main igloo]

no 🤣

[astral scroll]

Why kill not counting in nimbus island ?

😫

[compact oar]

Feel free to leave your suggestion in #old or #953671367377707028.

[primal shale]

Can you help me get the bargaining done please?

[cyan citrus]

You may use #activities channel to perform in-game activities with other players, @primal shale.

[wind compass]

No need,i solved the problem.Thank you

[cyan citrus]

Glad to hear that!

[tidal halo]

Hello guys. I just joined. Hope you are all doing well. I have been playing pubg for 3years now. I play in Europe server. And pretty good at playing and still enjoy playing for hours. I’d like to know if there tournaments I can join and earn money!

I’m also very good at coaching to gain new skills in arena or in classics. I will be teaching you to push rank as well as maintaining good KD in game.

[cyan citrus]

You may want to take a look at the #tournaments channel, @tidal halo. There are different tournaments organized by the community that you can participate in and also host one by yourself.

[tidal halo]

Thanks. Will look in to it!

[cyan citrus]

You're welcome!

[limber nest]

I'm back anyone find any solution for me 🙄

[hollow pumice]

No region change option?

[urban swift]

Somebody here

[compact oar]

Accounts in the European Economic Area (EEA) will not have the option to change regions at will due to the General Data Protection Regulation (GDPR).

[urban swift]

@compact oar my friend did not go any reason message whe he unable to send message in pubg discord

[compact oar]

Say it in #discord

[exotic lake]

Hello

Please is thre any one can help me

I have been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic lake.

[prime depot]

My game says unstable connection try again later, and I keep trying but nothing is working..what do I do

[radiant frigate]

Any Information on the 90 fps on iPhone 13 pro max? Will it be fixed?

[compact oar]

Keep an eye on #news

[thorny yoke]

Hello customer team, why was my account banned on 3/15/2022 despite not using a hacker, why are you exposed to Israeli accounts for no reason? Remove the ban within hours.
ID: 5119364274

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorny yoke.

[loud geode]

Hello, I am currently living in Australia but I want to get to the Philippines region. Is there any other way to get to Philippines region besides using vpn? I am a Filipino and I badly want to get the Filipino Voice pack.

[arctic island]

Why the kills on the island not counting

[cosmic kelp]

Same for me

[limber nest]

@thorny yoke did You type any kind of bad words in chat

[compact oar]

Feel free to leave your suggestion in #old or #953671367377707028.

[grave lichen]

My account does not show the option to change the email. What can I do?

[pale idol]

I want to unlink 3rd link

[compact oar]

#questions message
@pale idol @grave lichen

[pale idol]

I want unlink twitter from the account

[compact bane]

iphone 13 pro max 90 fps still lagging after update please any clear feedback !!!!!!!!

[karmic mantle]

Hi guys I have a question about Esports mena region where can I find support

[compact oar]

Ask your question in pubgm esports server

[karmic mantle]

Can u give me the link please I can’t find it

[compact oar]

#community-news message

[karmic mantle]

Great thanks

[brazen cradle]

This option will be available in a few days time, have an eye on #news

[quiet inlet]

@brazen cradle what if the email is forgeten ?

Can you still able to change

[grave lichen]

But many youtuber have the option to change, how did they get it?

[brazen cradle]

You will have options to change the email which is already linked with a new email that you desire.

[quiet inlet]

I dont understand

[brazen cradle]

Probably some of them have access or had access in beta test version. The Global is yet to receive the option around next week.

[quiet inlet]

If you forget ur email but u still wants to change what you can do for that ?

[brazen cradle]

If you have an email linked already, you will have the option to change the linked email with a new email.

[night cloak]

Yeah idk what the fk is going but i cant play sht now

I keep getting 999 ping on 5g

Wifi

Hotspot

It doenst care wtf is this

Is there any reason why the game isnt liking any connection? And is there a fix

New update 1.9

[quiet inlet]

We cannot remove previous email?

[brazen cradle]

You will be able to change once the option is available.

[brazen cradle]

I understand you are frustrated. It is noted that some people have high ping issues. It is being looked into as we speak. If you have a screen recording I would suggest you post it in #Update 1.9 in the advised format. It’ll be of big help and greatly appreciated

P.S: Watch the language tiger 🐯

[night cloak]

Yeah idc

I gon delete game for good

Apex coming soon

Idc

Game is only there to milk people

[brazen cradle]

Check the pinned messages for the devices that have 90 fps bud. Unfortunately we are not equipped to and the question “ why “.

[brazen cradle]

Have a wonderful rest of the day

[night cloak]

Ofc i will have a wonderful day after deleting this game

Been playing since s2 and since then still broken

[brazen cradle]

You can send you suggestions and feedback on #old in the format and order provided for that channel.

[frozen sequoia]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @frozen sequoia. Remember to read through #faq before asking questions in the support channels.

[frozen sequoia]

Someone hacked my account

[meager pumice]

Why are premium coupons removed from game?

[compact oar]

Please contact customer service in-game

[compact oar]

Feel free to leave your suggestion in #old or #953671367377707028.

[frozen sequoia]

I tried to stop you, but he didn't reply

[meager pumice]

Do you know reason why is removed?

[compact oar]

No.

[frozen sequoia]

I tried to stop you, but he didn't reply

[celest shadow]

You can find Classic and Premium Crate Coupon Scraps in the Shop, under On Sale.

[flat flame]

please new season event is realy bad and olf pharoh was much better and we didn't even get kills what's this -,-

[celest shadow]

Please provide your feedback regarding this in #953671367377707028. It will be highly appreciated.

[neon kraken]

Sir can u Explain this once plzz i didn't understand

[night cloak]

I guess you need to give recall to your friends or depends of how many recalls are on the map

[meager pumice]

Oh oke i try to found it on reedem but that is not there anymore thats why i ask u,thank you for help

[pastel sky]

i logged back in after about a year and i got this and selected one but i can’t find where i can equip it i check inventory and didn’t see anything

help😞

[compact oar]

You should do the missions to earn points and then you can get it.

[pastel sky]

ok thank you😭😭

[orchid jolt]

Anyone?

Why can't I get kills on nimbus island?

Is it a glitch or? Please say it's a glitch and you will fix it, or else no point landing there. Please 🙏

[compact oar]

Feel free to leave your suggestion in #old or #953671367377707028.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small cape.

[distant kiln]

Hello, I got thankfully got conqueror today.
Unfortunately, I have been trying to find a game for over 24 hours now and can't find one. What happens if I can't play my 5 games, I won't get the frame? I don't feel like it's my fault because I've been looking for games all this time

[hollow orbit]

change regions

[distant kiln]

And then I won't be able to change for 60 days.. I don't feel like it's a good move

[hollow orbit]

true

[winged pewter]

Keep some test changes permanent for discord chat @lime juniper so 1 is winner now

[hollow orbit]

kinda sucks that pubgm put that there

it’s honestly terrible

[distant kiln]

I swear if they would put a game every hour it would be better than now 💀

I wasted 2 days waiting in front of my screen for a game I didn't even step a foot outside

@hollow orbit but I guess I'll change to Europe if I can't find a game that's actually not that bad of a tip. I just don't want to match in Europe for 60 days after that 😭😭😭

[hollow orbit]

unfortunately yeah,

[ashen folio]

biggest project

[hollow orbit]

you in NA

[distant kiln]

Right now yes

[hollow orbit]

na matchmaking is crap when it gets to higher ranks

[distant kiln]

Yeah but I've been playing there for 2 years man

I know how it usually is

[hollow orbit]

i switched to europe like 2 weeks ago and it was much easier

i’d say 15-40 seconds for match making

in europe

[distant kiln]

Yeah but what rank

I feel like it's the update that messed the matching time because it was alright before that

[storm flume]

Please avoid going off-topic, @distant kiln and @hollow orbit. You may have unrelated conversations in #chat.

[distant kiln]

Our conversation is support topic because I've been unable to find a game for 2 whole days.

And it's not just I.

[cyan citrus]

Matchmaking issue is not much we can help with, @distant kiln. This totally depends on players' activity and the server/game mode you are playing in. You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[distant kiln]

How helpful

@hollow orbit thanks for the suggestion!

[hollow orbit]

no problemo

[short igloo]

a team of cheaters and their tags

i just faced them right now so can you guys get rid of them asap?

i also in game reported them

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @short igloo. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[short igloo]

ok

[night cloak]

Sir I have a question

[topaz wave]

Sound in TDM and Classic need fix?

[night cloak]

When we can change our email? I mean when can change our in game email without help of customer service

[silent ledge]

@topaz wave o, in your case also? Though i was the only 1 facing this

*t

If its a glitch plz fix it,

[short igloo]

@cyan citrus can you add multiple user ids in one form because i only have one video evidence and there 3 cheaters

[strong vault]

When new RP season will start?

[compact oar]

After March 21

[compact oar]

Feel free to leave your suggestion in #old or #953671367377707028.

[hollow orbit]

I have a issue with my account, i didn’t realize that there would be a 60 day wait for region changes and i would like to change it back without waiting the 60 day period, is there a way i can change it back before the 60 day wait is up? ID: 51634381686

[compact oar]

#questions message

[strong vault]

After 21 March I know. I need specific date

[compact oar]

You should wait until the cool down end, Feel free to contact customer service in-game. You can also submit a report in #old

[strong vault]

When new RP season will start? @cyan citrus

[cyan citrus]

You can only report one player at once.

[cyan citrus]

Should be on March 22, 02:00 UTC.

[celest shadow]

Please do not self-promote, @coral linden.

[frail perch]

I want to link my account with the phone number after asking for the verification code and entering it the link is not done, it tells me that I have to log in via email and I am already doing it

Please Help

[cyan citrus]

If you have already logged into the account with a linked e-mail and you are still unable to link a phone number, please contact customer support in-game for further assistance, @frail perch.

[frail perch]

thank you my friend

[hybrid whale]

The game became very buggy

Unplayable

[cyan citrus]

Hello! Did you start to face this issue after you updated the game to version 1.9, @hybrid whale?

[cyan citrus]

You're welcome!

[hybrid whale]

It’s like they’re amateur developers out there

Chinese version is light years better

[hybrid whale]

Yep 😄

[cyan citrus]

Can you please mention your device, @hybrid whale?

[hybrid whale]

iPhone 11 pro max

There is nothing wrong with the phone xd

There will be no Chinese version in Europe?

[cyan citrus]

Got it! To start with, please try do a Routine Repair of the game from login menu and restart your device, @hybrid whale. Also, make sure that you have enough storage left in your device.

[devout ginkgo]

@cyan citrus the linked email can now be unlinked if u log in with it

[storm flume]

Please refer to this channel's pinned messages for further information, @devout ginkgo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[iron bloom]

I want to change the number associated with my account because I miss it

[cyan citrus]

Please refer to the pinned message of this channel for more information, @iron bloom.

[iron bloom]

oky i wait next week

[devout ginkgo]

Its still cant be unlinked @cyan citrus ,no email unlink?

[cyan citrus]

As mentioned earlier, please refer to the pinned message of this channel for more information, @devout ginkgo.

[devout ginkgo]

@cyan citrus where do i check info

I don’t know

[cyan citrus]

Here: #questions message.

[devout ginkgo]

Ok i see it

[iron bloom]

Just ask, there will be a possibility to change the associated number or registered mail

after next week like you say

[cyan citrus]

You should be able to remove them both, @iron bloom.

[iron bloom]

i dont need remove i have everything about the account but i lost the number for that i want change just it

[cyan citrus]

Let's see if there will be more information provided by the community team or wait for the feature to be released, @iron bloom.

[iron bloom]

aha oky thx and i wait

[trim sierra]

hello i need some help

my pubg account was linked to discord

now after the update, i cannot log in anymore

because there is no discord login

<@&481161015728406538>

[spice oyster]

does anyone know why when I jump in game and try to turn my screen while jumping it’s so delayed?

[proud drift]

How can I leave this been stuck for like 2min

[trim sierra]

leave the cheer park? duh

[proud drift]

Ok

[green agate]

Tap on the cog in the top right to exit.

[trim sierra]

@green agate can you pls help me out with my question

[trim sierra]

.

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[trim sierra]

please?

[compact oar]

@trim sierra

[trim sierra]

thats not really help

and i already did that

am i the only one who has the discord login missing

if so, i can just redownload everything

[green agate]

Another user has reported the issue. This concerns account information, meaning that only customer service can help you.

[trim sierra]

well im sure tencent will fix this Clueless

[tiny escarp]

Device: iPad 6th generation
The game because so laggy after newest update. I hope developers will fix it and make the game smooth again.

[trim sierra]

well if you use apple products, you should lower the settings

or upgrade to a xiaomi device

you can get decent ones for half the price of apple products

with better specs

[compact oar]

Feel free to leave your suggestion in #old or #953671367377707028.

[celest shadow]

Please try downloading PUBG MOBILE from https://pubgmobile.live/apk.

[trim sierra]

@celest shadow thank you ❤️

doing it rn

didnt work, ill try again

[cosmic kelp]

@celest shadow is it a glitch that the kills on the island don’t count

[night cloak]

Selamin aleykum

[celest shadow]

You do not get kills on the island. You may provide your feedback in #953671367377707028.

[trim sierra]

@celest shadow first it says "do you want to add this update to an installed application" then it says "app not installed"

doesnt seem to work

[celest shadow]

Please refer to the pinned messages of this channel for the APK.

[trim sierra]

i did

[trim sierra]

i downloaded from your link here

[celest shadow]

You may try these instead. @trim sierra.

[trim sierra]

ah im sorry i didnt undestand at first

will do

but seems to be a weird mistake, leaving out discord login

that should affect many players

[kind moon]

Hello I have a problem when I update...the update size is 700mgb and when I press update it says 350mgb

At play store

[trim sierra]

the rest will be downloaded

ingame

[kind moon]

I waited for it to get to 100%

It got to 100 then kept downloading

[velvet swallow]

90fps on Samsung s21 5G when ?

[kind moon]

Over download

[trim sierra]

90 fps on Xiaomi mi11 lite 5g when ?

[compact oar]

#questions message

[trim sierra]

lol they havent listed my phone for some reason, even tho it got the snapdragon 780G and 90 Hz screen

[kind moon]

I mean its now 100% and still downloading

[trim sierra]

just open the app

see what it does

[kind moon]

Okay will do that

[fervent arrow]

Any one who want to exchange popularity. I have 40 bikes

[trim sierra]

surely someone wants, but not in the support channel

[velvet swallow]

The s21 has a Snapdragon 888 + 120HZ display and is not on the unsupported list so is there no date when it will be supported?

[fervent arrow]

Then which chennal

[compact oar]

Use #activities

[trim sierra]

^

[fervent arrow]

Ok

[short glen]

Hi

@trim sierra

@trim sierra hi

[trim sierra]

alo

[short glen]

Hi please help me I want to change my region please help @trim sierra

[trim sierra]

@short glen you can only change your region once every 60 days, go to the little triangle poiting up in the bottom right

choose region

[compact oar]

You can change your region through your in-game Basic settings.

[trim sierra]

then choose the region where you want to change to

i would show you if i could log in, but sadly the latest update took that option from me

ill check on my guest account

[compact oar]

@short glen Accounts in the European Economic Area (EEA) will not have the option to change countries or regions at will due to the General Data Protection Regulation (GDPR).

[elfin cloak]

is it a glitch that kills dont count on the pyramid island

[compact oar]

@elfin cloak

[short glen]

@trim sierra but he show the guardian verification. But he is not work

[trim sierra]

@short glen

[short glen]

Any help

[compact oar]

Contact customer service in-game

[short glen]

Ok I try

@trim sierra ok itry

[elfin cloak]

how do i get redeem codes

[celest shadow]

Please uninstall PUBG MOBILE first.

[plucky rampart]

Hi

[stark hazel]

Everytime I load up pubgm on any account since update has came out this Non standard screen thing is on 100% and it's annoying bc it messes up my controls
Device: Redmagic 6

[neon kraken]

Hai Sir This is Blue Gamer
Can u Explain this i didn't get the Exact Point

[trim sierra]

holy moly actually worked this time

well imma link my account with all possible social media now to prevent this from happening again

[jovial patio]

@celest shadow WHAT ABOUT SOUND? CAN U MAKE 1 TIME ALL NORMAL?

[celest shadow]

Can you please elaborate on your issue?

[celest shadow]

Please perform a routine repair from the login menu. If the issue persists, you may submit a report in #old.

[celest shadow]

You will get a higher Survival Rating if there are more players (enemies) being recalled in a match.

[celest shadow]

Very glad to read that.

[stark hazel]

I tried routine repair

It does nothing

[trim sierra]

@stark hazel uninstall your game and download the api from the pinned messages

[stark hazel]

Will that work?

[trim sierra]

worked for the issue i had after the latest update

[stark hazel]

Hm I guess I'll try that

[cyan iron]

Hello is there any one who can help me

My friends id has been hacked

[trim sierra]

i think thats a case for the actual support

[cyan citrus]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts.

[cyan iron]

We tried but no response from the customer support

Tha hacker has already unlinked the social media and we cannot login from the email too

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently while they get back to you. This is not something we can help with through the community.

Please do not interfere when I'm already engaged with someone, @trim sierra.

[storm flume]

Please avoid going off-topic, @trim sierra. You may have unrelated conversations in #chat.

[cyan iron]

So what should i do wait for the response from customer support it might be too late

[night cloak]

I can't change region.

[cyan citrus]

Yes, @cyan iron. You should wait for the customer service to respond. As mentioned earlier, this is not something we can help with through here.

[cyan citrus]

Hello! Please add more details about the issue you are facing when trying to change your region.

[cyan iron]

Ok thank you and is there any way i can contact them other than ingame customer support

[cyan citrus]

Unfortunately, no, @cyan iron. For such issues, you can only contact the customer service through inside the game.

[cyan iron]

Oh okay we are just worried it might be too late before they response

Thank you

[cyan citrus]

You're welcome!

[night cloak]

My region has changed to Cyprus. I want to change as Turkey. Shall I post a screenshot?

[cyan citrus]

Did you change your region recently, @night cloak?

[night cloak]

yes but it happened by mistake and now my id is global

[cyan citrus]

Unfortunately, if you have recently changed your region, you will need to wait for the cool-down to be over, @night cloak. You cannot change your region before that.

[ocean pawn]

Good evening, it's not funny anymore, why create support that can't answer anyone, I've been waiting for 6 days already, the update is a complete failure, it's better to add more people to support otherwise the game will end, it's so hard to answer, yes or no we can help you or donate more ! I gave the game 1 star and wrote a review about this topic, please answer and help, I will put 5 stars. Have a good time

[night cloak]

So when can I change

They said that it can't change again from turkey official discord, that's why I asked

[tepid tree]

Why i cant change my country

I cant see change country

[cyan citrus]

Please understand that customer service receives an enormous number of requests every day. As there are large player base in the game, the number support requests will be much higher than expected. However, they will get back to you as soon as they can. We kindly ask you to be patient. If you are facing any general issue, we can try to help you out if you add more details.

[cyan citrus]

After the cool-down time is over.

[cyan citrus]

The option to change your region may not be available for your account. This happens when your account is registered in European Economic Area (EEA), so you will not be able to switch your region due to General Data Protection Regulation (GDPR). You may try to contact the customer service in-game for further assistance with this

[night cloak]

thank u my friend

[cyan citrus]

You're most welcome, @night cloak!

[ocean pawn]

ok wait

[night cloak]

nıce too meet u

[ocean pawn]

i have a problem! I accidentally hit 100 uc when I started an air raid where my account bought a weapon slot. So now the difficult situation in Ukraine can’t donate again, now I don’t have enough for RP. Uc was 326 became 226. I would like to refund uc for this random purchase. Thank you if you help me!

[cyan citrus]

Unfortunately, it will not be possible to make a refund for the UC you have already used in the game, @ocean pawn. Please be extra careful next time.

[night cloak]

Hello I have a problem with the sound I heard people on my right but there not here and lot of people have this problem so do u gonna make a patch for that?

[cyan citrus]

Hello! Can you please mention your device, @night cloak?

[night cloak]

iPhone 13 pro max and I play with airpods since season2

[ocean pawn]

so why add such a section to support, an erroneous purchase, or is it called differently there

[cyan citrus]

Got it! Thank you, @night cloak. To start with, please try to do a Routine Repair of the game from login menu and reset your device settings one time through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. After that, reboot your device and check again if it will make any difference.

[exotic phoenix]

Will POCO X3 PRO will get 90fps ?

[cyan citrus]

This is not an issue with the game and you did not lose the UC unfairly or with any bug. After you have spent UC in the game, it cannot be returned. This is same for everyone.

[ocean pawn]

and I don't want a refund, I want uc to take that weapon slot in the lobby in return!

[cyan citrus]

Unfortunately, this device is unable to run the game at 90 FPS for now. You may refer to the pinned messages of this channel for more information.

#questions message
#questions message

[cursive pulsar]

How can we get those rewards when there is a limit of 30 draws only?

[cyan citrus]

Unfortunately, this is not possible either but feel free to contact the customer service in-game should you require further assistance.

[exotic phoenix]

Nope it's 30 per day and total of 310

[exotic phoenix]

Thanks 😊

[meager pumice]

Cool then we can get it

[cyan citrus]

30 is the daily limit. It will refresh every day, starting from 00:00 UTC.

[cyan citrus]

You're welcome!

[cursive pulsar]

thx habibi @exotic phoenix @cyan citrus

[cyan citrus]

You're welcome!

[ocean pawn]

We connect you to a specialist for further assistance. Please provide us with the following information so that we can assist you further: 1. last UC you had 2. how much did you lose 3. last item you purchased 4. where did you get the lost UC (from prize or purchase events) this was written by official support

[cyan citrus]

Then please wait patiently until they get back to you with your request, @ocean pawn.

[ocean pawn]

Ok, thanks

[cyan citrus]

You're welcome, @ocean pawn!

[jovial patio]

@celest shadow when will everything be fixed after this update? the game cannot be played???

[trim sierra]

@jovial patio how about you describe your problem, before asking for guidance?

[celest shadow]

If you encounter an issue with version 1.9, please submit a report in #953671367377707028.

[jovial patio]

@trim sierra bro go get a life, whats ur problem?

[night cloak]

The main problems are sound bug and 90 FPS( iPhone 13 pro MAX) which are already reported

[trim sierra]

@trim sierra yeah sorry i cant guess your problem from zero information given

obviously the game can be played

[jovial patio]

@trim sierra you are boring

[compact oar]

Feel free to leave your issue in #old or #953671367377707028.

[night cloak]

Already did

[trim sierra]

i dont have a problem, apparently you are the one with a problem, or you would be mentally capable of describing your issue 🙂

[jovial patio]

@trim sierra you are boring

[trim sierra]

you are even more boring, as you are repeating yourself

can we ban @jovial patio <@&481161015728406538> he is insulting me in DM's

[hybrid ivy]

How to unlink or change my account email? @celest shadow

<@&481161015728406538>

[storm flume]

Please refer to this channel's pinned messages for further information, @hybrid ivy:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

Please consider blocking the user or reporting the content to Discord, @trim sierra, as we are unfortunately unable to assist with behavior outside of our Discord server.

[trim sierra]

he left the server anyways, i am sure you have a rule against people randomly harassing people

[cyan citrus]

You should stop instigating arguments in this channel as well, @trim sierra. For the user, please feel free to block him as we are unable to assist with the behavior outside of our Discord server.

[night cloak]

<@&481161015728406538> Hello pubg team
I am an old player in PUBG from season two and a im professional. I have to many videos i can send you to prove this. It is impossible for me to cheat. My account has been banned and I have not violated the laws of the game. Please review my account well. Please, I am sure that I didn’t add any files or manipulate files or any way to cheating and this is My account name: SHAWRMAŷ
And this is the iD
ID: 5131147553 my account was banned in 17/11/2021 without any reason
Thank you for you understanding

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[restive dock]

It doesn't show up change region option please help!

[cyan citrus]

The option to change your region may not be available for your account. This happens when your account is registered in European Economic Area (EEA), so you will not be able to switch your region due to General Data Protection Regulation (GDPR). You may try to contact the customer service in-game for further assistance with this, @restive dock.

[hollow pumice]

So can i talk with CS and take it out from EEA.? Will they help or it will just stay that way all time?

[night cloak]

What date will the metro be released?

[devout topaz]

<@&481161015728406538> Hello pubg Every time I update the game it gives me everything I open the game updating download list Is there a solution?

[cyan citrus]

Hello! Please mention your device, @devout topaz. Also, be advised to not mention the moderator role unless there is a server related emergency.

[night cloak]

can i use paid hack in

pubg

anti ban

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[night cloak]

OK

[night cloak]

Does the Redmi Note 9S support 60 frames per second?

[limber nest]

Anyone

I can't login after 1.9 update

[night cloak]

Reboot the device

Does the Redmi Note 9S support 60 frames per second?

@static sleet

[limber nest]

@night cloak how

[night cloak]

@cyan citrus

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[obtuse mauve]

My account attached with Facebook account but My account on Facebook disabled Please help me to back my account soon thanks

[night cloak]

Hold in powre press

Does the Redmi Note 9S support 60 frames per second?

[cyan citrus]

You may need to contact the customer service of your social media account for further assistance.

https://www.facebook.com/help.

[limber nest]

I don't know

[night cloak]

answer me please

[cyan citrus]

Here, @night cloak.

[night cloak]

I don't see this option

😅

[cyan citrus]

Please refer to the following announcement, @night cloak.

#questions message

[limber nest]

Anyone help me guys

[obtuse mauve]

Facebook help don't answer me

[cyan citrus]

Hello! Please mention your device and country.

[cyan citrus]

Not something we can help with. If you have lost access to your social media account, that's the only way you can get help.

[night cloak]

mean, the Redmi Note 9 is supported and the Pro is supported, but the S is not supported

[limber nest]

Redmi note 6pro

[night cloak]

؟

[cyan citrus]

Those are the list of unsupported devices, not the supported one, @night cloak.

[cyan citrus]

And what is your country?

[night cloak]

Those are the list of unsupported devices, not the supported one, @JoO.

[limber nest]

USA

[night cloak]

💯

😅

[night cloak]

This means that my device supports

Please answer me quickly, I can't wait

[limber nest]

Hello

[night cloak]

@cyan citrus

[cyan citrus]

What is your CPU model, @night cloak?

[limber nest]

Me

[night cloak]

How i can know

[limber nest]

Sorry

[cyan citrus]

Got it! Thank you. To start with, please try to do a Routine Repair of the game from login menu, clear game cache and restart your device.

[night cloak]

How i can know

[meager pumice]

@cyan citrus when conqueror gets?

At 00:20 cet

It was 4 min ago and dont get conq?

[cyan citrus]

Your device doesn't have required system resources to be able to run the game at 90 FPS.

[cyan citrus]

Every day around 00:20 UTC.

[meager pumice]

Oh around

[night cloak]

Not even 60fps

[meager pumice]

It can be 00:30?

[cyan citrus]

Can you share a screenshot of your ranking interface, @meager pumice?

[limber nest]

one by one or all at same time@cyan citrus 🤔

[cyan citrus]

Not sure about that. You can check that in the game by heading to your settings > Graphics.

[cyan citrus]

All at the same time.

[limber nest]

Okay 😁

[night cloak]

Ok i will try thanks

[night cloak]

It works at 40fps, but will it support 60fps in the future?

[cyan citrus]

There is still about 1 hour left until the rankings will be calculated. Every day around 00:20 UTC.

[meager pumice]

That means 1:20 cet time?

[cyan citrus]

No information regarding this. You may provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[cyan citrus]

00:20 UTC.

[meager pumice]

50 mins from now and i get conq?

[meager pumice]

Yes thats 1:20 in Croatia

[cyan citrus]

Yes, almost. Just wait patiently.

[night cloak]

I was not waiting for this answer😥

[cyan citrus]

Not something we can help with if your device is not powerful enough. You may need to upgrade your device.

[night cloak]

Ok

Thanks

[cyan citrus]

You're welcome!

[cyan citrus]

My pleasure!

[meager pumice]

Ty man good night

[cyan citrus]

You're welcome, @meager pumice. Have a good night!

[limber nest]

@cyan citrus still not working😭

[cyan citrus]

From where did you download the game, @limber nest?

[limber nest]

Discord link

[cyan citrus]

Please try to uninstall the game completely and download it again from Play Store, @limber nest.

[limber nest]

Again 😭

Then why putting links here 🤦🏻‍♀️

[cyan citrus]

You mentioned before that you were from India, @limber nest. Did you change your country recently?

[night cloak]

@cyan citrus Sorry to bother you but my processor is snapbragon720g are you sure it won't support 60fps

[limber nest]

Yes I do@cyan citrus

[night cloak]

I hope to support

[limber nest]

Because asking about my country

And then I realized I'm in USA now

[cyan citrus]

Please reinstall the game through Google Play as I have mentioned before, @limber nest.

[limber nest]

Okay

[cyan citrus]

As mentioned earlier, please feel free to provide your feedback about this through #old in compliance with the channel's pinned instructions.

[cedar pivot]

Hi

[cyan citrus]

Hello! How can we help you, @cedar pivot?

[cedar pivot]

Hi quendi

Like i was asking can u help me inside my game

[cyan citrus]

Can you please add more details about the issue you are facing, @cedar pivot?

[cedar pivot]

Ok ok when i add a new sensitive like nothing happend the old one just keep there

Like when i put the code

[cyan citrus]

Can you please make a video recording of the issue and share it here, @cedar pivot?

[cedar pivot]

K a min

@cyan citrus

[nimble holly]

When does the new buddy come out?

[cedar pivot]

What new buddy

[cyan citrus]

Sadly, I do not understand that language. To start with, you can try to do a Routine Repair of the game from login menu and generate a new code.

[spark lintel]

The ads senstivity aim only activates after the animation of scope opening is completed because of which we cannot fix our aim mid animation and the first couple of bullets are not getting dragged even when dragging with my thumb. Why change when it was like this for 4 years. I am low gyro player so it messes my aim completely. Please give a hotfix so we can control recoil with ads senstivity mid animation.

Or they fixed the touch delay or crosshair moving issue of iphone 13 pro max by adding the delay. Its not good. My aim is ruined.

It activates ads senstivity aiming after literally more than 5 bullets

Casual players wont even notice but we play without aim assist and play tournaments, this sucks man.

Garbage devs making garbage decisions on garbage game without even letting us know , you litetally changed whole mechanic of game.

You must be able to aim mid animation no matter which game it is universally, thats how the quicksckope literally works.🤬

[granite leaf]

Ok, so yesterday, I already downloaded all the resources i need to download, maps, graphics etc. And today, PUBG is asking me once again to download it, what's the problem???

[spark lintel]

Literally aiming at the bottom of the tree but everytime opens on middle of tree, not picking up microadjustment in mid animation at all.

[granite leaf]

And please fix this bug on Livik, my enemy run away from me by doing this

[regal brook]

I have both Facebook and Twitter logged in with my account but I'm only able to Change my Photo Profile through Facebook how do i fix that

My Facebook is private so i don't want people to see my profile

Instead i want to do it through Twitter but it won't let me

@cyan citrus

[granite leaf]

I'm gonna wait for the answer

[regal brook]

I'm kinda paranoid on unlinking my accounts cause

[regal brook]

Maybe try reinstalling the game

That'll work

[granite leaf]

Lol what should I do, I already tried to reinstall it 2 times

[tidal flicker]

I am still playing from India, How do I complete verification?
There is no option to choose my country.

[feral forge]

Where did you download the game?

The game is not available in your country, @tidal flicker, therefore we are unable to assist you in this regard.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @granite leaf. You can also submit a report in #old in compliance with the channel's pinned instructions.

[granite leaf]

Play Store

[feral forge]

After reinstalling, you still have to download the resources all over again every time you open the game?

[granite leaf]

Yes, all of it

[regal brook]

Can you help me with this Nadia

[winged pewter]

@granite leaf what is your device it's iOS or Android ?

[granite leaf]

Android, Oppo A16

[winged pewter]

Uninstall it again and try to download game from pubg mobile officeal website and use mobile compatible version.

[feral forge]

Have you tried to log out from Facebook in settings then log in again with Twitter?

[regal brook]

Kinda paranoid on doing it though

[feral forge]

What do you mean, @regal brook?

[regal brook]

I'm just anxious to lose my account that's all

[granite leaf]

So, ig I have to download almost 10Gb resources all over again?

[feral forge]

The only reason I can think of is that, right now you are logged in with Facebook instead of Twitter, if you want your Twitter profile to be shown in your in game avatar you will need to log out from the in-game settings, the button is located at the bottom left, then log in again using Twitter from the login menu. You will not lose your account by doing this.

[regal brook]

Yea I'm connected firstly with Facebook

I know the reason behind it i just thought if there was another option instead of unlinking my accounts

[feral forge]

You do not need to unlink your linked social media. You can link up to two social media to your game account, but only login through one of them, it is either Facebook or Twitter, and if you have Facebook profile as your in-game avatar now, that means you are logged in with Facebook only, not with Twitter.

[winged pewter]

Yes download resources again..I think it's not 10GB it's around 6GB ..and make sure your phone have enough empty memorey for game .

[regal brook]

Ohhh

Makes sense

💀

[night cloak]

Bro the game wont let me download maps and keep saying unstable network when it can run 1080p

[feral forge]

Where do you reside? And have you tried with a different internet connection?

[night cloak]

Chicago, IL and yes

[granite leaf]

Ohh, I see. That sure consumes a lot of data but wthvr, I love this game, I'll do anything, haha

[night cloak]

USA

[feral forge]

Could you please try to perform a routine repair from the login menu of the game and see if it helps, @night cloak?

[charred vessel]

Hello, why cant i get the kills in the new mode

[regal brook]

Will the rp come at Monday 4Am like it usually does

European Time Zone

[cyan citrus]

Kills will not count on the island. Feel free to provide your feedback regarding this through #old.

[cyan citrus]

The new Royale Pass should be released on March 22, 2:00 UTC.

[prime depot]

Can someone help me

Account was hacked, and they removed my socials and the email I used they change pw for pubg, and idk how to remove his device or recover my account. The auto mated message didn't help at from support in game, Username is SKSxJunior. HELP ME PLEASE

All I need help is resetting the the pubg pw, lemme send a screenshot real quick to show u what I mean

[regal brook]

You mean Tuesday at 2Am

[prime depot]

Won't lemme reset password

If I can reset, I can unlink the hackers socials and get my account back, but it let me and idk why

And btw i only tried twice.. idk what the daily limit is..

Help me as soon as possible 😭🙏🏼

[flat meteor]

My account was hacked last year. Hacker transferred to bgmi. But the hacked twitter got recovered with the help of twitter customer support. I couldn’t play in that bgmi account since 6 months. Is there any way I can get it back to global version.

@lime juniper @cyan citrus @feral forge

[sly trellis]

Will there be a hot fix for the audio? It's so much different (shots on first floor sounds like it's from the roof, and footsteps on the same floor sounds like it's a floor below you)

[fossil bridge]

Hey what's the point of aerial battlegroumd in the event mode .... i don't get it

[golden oak]

how

[celest shadow]

Please do not self-promote, @tranquil crypt.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[prime depot]

I have, and doesn't really help...

[celest shadow]

Please try again after 24 hours. You should receive the verification code in your e-mail address.

[prime depot]

Hmm alr

[celest shadow]

Unfortunately, you cannot transfer it back to the global English version of PUBG MOBILE.

[prime depot]

One more question, is it possible if someone can ban it?

[celest shadow]

Please submit a report regarding this issue in #953671367377707028.

[prime depot]

If not, if I can get in I'll just delete it...cuz he had number linked now

[celest shadow]

Yes, if the unauthorized person that has access to your account decides to do so by violating PUBG MOBILE's terms of service, it is not out of the realm of possibility.

[prime depot]

So it can be banned? 👍🏼

[night cloak]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Help

I got hacked ! I need help

If someone can help me , write me pls

[bronze lake]

why our finishes on nimbus island not counting with our total kill. is it a glitch?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please provide your feedback regarding this in #953671367377707028.

[tiny wind]

how can you recall someone?

[spark obsidian]

By using the recall towers which are present on specified locations on the map.

[tiny wind]

but it is not showing on the map

[spark obsidian]

Which mode are you playing?

[tiny wind]

Erangel

[spark obsidian]

Normal erangle or the event erangle?

[tiny wind]

i think normal

which they don't have those floating thing

[spark obsidian]

Normal has no recall towers so the teammates can’t be recalled

Recall feature is only available for the event mode.

[tiny wind]

but it says u can recall