questions

[night cloak]

@green agate i got a question why the sound is bugged on tdm/changed

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dense dock]

are animations (like jumping out the windows etc ) changed ? they feel somewhat slower

[flat meteor]

My account got hacked. So I talked to in game customer support. They ended chat with this reply. Does it mean they will remove email address now?

[green agate]

• Improved the Climb feature. Players can now hold the Jump button when approaching cover to automatically climb over them, which also makes it easier to climb through windows.

• Improved players' experience when jumping over or climbing through things to make the flow of action smoother.

[green agate]

Sit tight until their projected time limit of 30 days or less is over.

[deft terrace]

lost the email Now I cana't login with Google play Can I still unlink it

[storm flume]

Please contact the customer service for further assistance, @deft terrace. Refer to subpoint 5.4 in #faq for further information.

[green agate]

The update is not fully rolled out yet, keep an eye out for any announcements.

[crisp venture]

One of my friend got update we are from same country how is that possible.But he is android user and i am ios user @green agate

[green agate]

The update is not going to come out at the same time for everyone, feel free to check out our #news channel for the info.

[crisp venture]

@green agate by cycle will be permanent in pubg now or it will go when event finishes🥺

[green agate]

If this is from a crate, it might come back in the future at some point.

If not, can you give me a screenshot?

[crisp venture]

I am asking in new bicycle is coming so it will stay forever or it will go away when event finishes @green agate ?

In new update

[fallow trench]

When Support 90 fps in Nubia Red Magic 7

[sterile lynx]

@green agate when can we change our linked emails and number as promised in update there is no option

[flat meteor]

Just a reminder, update for ios will be available by 9 pm est (in 5 hours)

[brisk nexus]

@green agate my friend on iphone 8 have update and me on iphone 13 don t have..why is so?

[compact oar]

@brisk nexus

[compact oar]

@sterile lynx

[brisk nexus]

@@compact oar there say ios come in 2 h in the morning,my friend has update one hour ago

[flat meteor]

Update for Korean, Vietnam and Taiwan version is already out. But for global ios version, it will be available in 5hours

[brisk nexus]

@flat meteor both of us have global ios version

[compact oar]

The update is slowly rolling out to everyone.

[flat meteor]

Click on support in top, then pin. It show the all the times of update available.

[eager herald]

How to update new version

[sterile lynx]

I have updated to latest version!!

[eager herald]

How to update i restart my mob many times

[brisk nexus]

You need fix that with update,is stupid when all can't same time update.

[cyan citrus]

The update is slowly rolling out to everyone. Please refer to #news for more information, @eager herald, @brisk nexus and @sterile lynx.

[buoyant dirge]

@cyan citrus you help me alot for restoring my account again really thank you ❤️❤️

@green agate also ❤️❤️❤️❤️

[cyan citrus]

You are most welcome, @buoyant dirge!

[buoyant dirge]

I just have an issue facing

[tall river]

When will the update for IOS be?

[buoyant dirge]

After i got mail from customer service they unlinked the hacker linked

When i want to login i facing this .

This bug , how i can login now 😅😅

This i got ☝🏻

Can @lime juniper fix this problem and say them to fix this issue bug ?

And this the Error code also : 100150003

[night cloak]

where can i download the new update

[green agate]

Hey there, it seems that in this scenario since the number has already been unlinked, you need to contact them again. I would go into full detail and explain that you are not able to login due to there being no phone number linked to the account anymore.

[green agate]

You should stick to updating the app from official sources such as gameloop or the google play store.

[green agate]

#news feel free to check out this channel.

[buoyant dirge]

Can you explain it more please ?

[night cloak]

i downloaded it from the website since j use Huawei

[green agate]

Essentially, you are not able to login because you do not have the code. This means only they can help you login now.

[buoyant dirge]

So if i open new ticket

[green agate]

Yes, you need to open a ticket explaining that you now need access to the account in a different way.

[buoyant dirge]

Can you please see my pm ?

[green agate]

This might happen in a future update if it is currently not listed on our unsupported devices list. Keep an eye out for any announcements on this.

[cosmic kelp]

When will the update on iOS come

@green agate

@static sleet

[green agate]

Hey there, feel free to check out our #news channel for this information.

[buoyant dirge]

@green agate , how i can thanks you for really helping me to restored my account back again 🙏🏻❤️❤️

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @somber trail.

Please do not use languages other than English, . You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[red zodiac]

When pubg update at emulator ?

[dim crag]

16h post update, still no client update for iOS in NA?

[night cloak]

Hello! I have the problem of not having a PUBG MOBILE update on IOS.

[devout ginkgo]

@green agate did they fix the iPhone 13 pro and pro max 90fps in new update bro?

[green agate]

Please feel free to check out our #news channel. If you have still not received the update after that time period, give it some time.
@night cloak @dim crag

[green agate]

Please keep an eye out for any announcements on device changes.

[dim crag]

And your point with that is what?
I just looked there before I asked my question ... 🤷🏼‍♂️

[green agate]

The update will come eventually, just sit tight until it does.

[tall river]

For android users, the update is March 18 at 07.00, for IOS it is March 18 at 04.00, but the update for Android has arrived. this is ridiculous.

[dim crag]

It couldn't be that they forgot to post it to iOS ... or messed up the date

[night cloak]

Why not verify Pakistan country

[cyan citrus]

Not everyone on Android has received the update as well. It is slowly rolling out to everyone. Please refer to #news for more information.

[dim crag]

... right ...

[night cloak]

I accidentally deleted my account link and got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sullen lion]

why is it ridiculous? just because u got an ios device it doesnt mean u must get the update first..! iSheep!

[brisk nexus]

@sullen lion Update must be in same time for all!

[dim crag]

... oh dear ...

[sullen lion]

another one.

[brisk nexus]

@sullen lion what?

I m saying true.i don t say who need first have update,i say all need have update in SAME TIME

Learn to read

[sullen lion]

It doesnt need to be on the same time. What if playstore or appstore crashes due to heavy traffic? That might be the reason they might split it up... And i have always been criticizing their bad moves, but regarding update its been okay and they havent taken server down for maintenance so long, dunno when they are going to do that.

[sullen lion]

Hope you read. :)

[brisk nexus]

@sullen lion yes,and because of that my streaming perishes

[tepid kayak]

I don’t see an update?????

[brisk nexus]

And how can all another games have in same time update for ios and android?!

[sullen lion]

Last 1.8v i got the update 2 days later. So what, ios got earlier. They might have some reasons and they might fix some bugs patches. Or distribution rights stufss, there is a lot out there...

[dim crag]

When has there been a smooth update between all platforms?? LOL
Every month or other month it is the same thing, promise an update on a certain date and time, then 16-24 hours later, some have it, most do not, can't play together as planned ...
The only one to blame is team PUBG.

[brisk nexus]

That what you have say is stupid reason

@sullen lion i have ios! And don t have update.android have earilier

[dim crag]

Just ignore him

[tepid kayak]

iOS users we ain’t have an update yet

[sullen lion]

Yeah we can wait for a day...

[sullen lion]

it will be out tomorrow

and even android users are updating with shared apk and not all got in playstore...

[brisk nexus]

@sullen lion my streaming perishes because of that stupid thing!

[sullen lion]

perks of being an ios user, i understand that. But we have to wait. :( maybe give them a feedback with numeric user data and id. They wont care as usual.

[tepid kayak]

Aah sure ?

[visual flume]

Pubg 1.9 link

[sullen lion]

Yeah.

[brisk nexus]

My friend have iphone 8 and have update.

[tepid kayak]

Ooh okay

[tepid kayak]

Haha how

[sullen lion]

U r great mate. I respect ur patience.

[sullen lion]

U could too do that. Just ask ur friennd. Work done in 10 mins.

[tepid kayak]

Cool 💪🏾😁

[sullen lion]

#old brother.

[brisk nexus]

@sullen lion they will need send on my live toomorow 50 people to fix that what they perishes

@sullen lion he has come update on app store!

[sullen lion]

come to #chat

[thick girder]

So when will the update for iOS be out

Because I’m confused some say they have it some say they don’t

[harsh pivot]

when the update will be available?

[green agate]

Please feel free to check out our #news channel. If you have still not received the update after that time period, give it some time.

[frosty gale]

Hey guys i have a proplem in game can I get a fix

[green agate]

Hey there, can you tell me your issue?

[barren furnace]

This update is very buggy teleporting players,low gun sounds, can't see my character on map, the game is trash at the moment

[green agate]

Feel free to leave this in our #old channel.

[plain socket]

Why i don't get update on ipad

[frosty gale]

Well look my phone poco X3 pro was in the last update, it was working very well and above 60 fps but when I downloaded the new update, my phone is working badly, it is always there lag and Freemat landing I was playing on 20 fps please get my fix

was in the last update and played with all comfort, but when the game was updated my phone became very bad

[green agate]

Repair your client.

[frosty gale]

How

[green agate]

Restart the app, upon loading it's on the right side of the screen.

[split wharf]

Can we download 1.9 version apk from website now?? Is it available now??

[frosty gale]

Yes I deleted the game and downloaded it again and did a reset

[split wharf]

Reply??

[frosty gale]

It will be uploaded to all phones on the 18th

[brazen cradle]

Check announcements in #news for that Info bud.

[flat meteor]

Why cant some people be patient for few hours. Eventually the update will come out for everyone. It always did. Just relax

[plain socket]

Why I don’t get updates

[flat meteor]

Lmao

[brazen cradle]

The update will be coming out shortly in your respective region.

[storm flume]

Please do not use languages other than English, @tender flume. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tender flume]

I have a PUBG account and it is connected to Facebook and an email, someone hacked the email and I was able to get the mail back, thank God. I can't log in from the Facebook link and mail, I have evidence that the account is mine along with old payment receipts from 2020, lots of evidence that the account is mine. I hope someone can help me. God bless you

[harsh siren]

Hello, why I don't have 90 fps in my Samsung S8 tablet?

[tender flume]

@green agate help me

[frosty gale]

Thanks @green agate My problem is solved thanks thanks thanks you ❤️

[sullen lion]

@green agate What are the improvements made in the investigation system and what changes are made in reviewing videos, i think the terms mentioned in patch notes is not adapted in the investigation system kindly do answer!

[fast matrix]

which hours left until the update 1.9 comes for everyone?

[night cloak]

@lime juniper I’m in USA

[brazen cradle]

Just a couple more hours which ever region you are in. To know more precisely check announcements in #news

[crisp venture]

@tender flume please contact pubg customer support and you must have first payment receipt (oldest ) and 3month old payment receipt of your account.Then you will be able to unlink hacker number.Even i went to through thus issue and finally today i was able to recover my account

[tender flume]

@crisp venture I certainly did this, but I do not remember the date the account was created

[crisp venture]

@tender flume do you know the installation date when you first installed pubg.Even I didn’t had the registration date but after providing them installation date they helped me

@tender flume if you are apple user please contact apple support and if you are android user please contact google support to find your exact installation date they will help you.I am saying this because i did this steps to recover my account and i hope even you get your account recovered

[quiet inlet]

Hi

What is the use of guardian vertification?

[sour onyx]

I bought an europe region account and cant change the region to us, any help

[primal furnace]

solve Account has been logged in with a newer version of the game for iphone !!

[swift bobcat]

Wahy I can't update the game from Google play

I don't get it

[night cloak]

The maps are deleted as soon as I close the game and open it again and I did a routine repair of the game and it did not solve the problem. Is there a solution or not??!

[dense dock]

bruh thats against their tos. why u asking for help here.

the least they can do is ban that acc for going against their tos.

[night cloak]

May I have some help here??

[cobalt musk]

Why it’s still not updated

[night cloak]

@cobalt musk how

I get the update

It’s 2 am where’s the update on iOS???

[cobalt musk]

Yes

Where’s the update on iOS

This is ridiculous

[night cloak]

Yeah the update is always late on ios

[cobalt musk]

That’s why I said it’s ridiculous

They have to make sure have same update time with Android and iOS

[devout ginkgo]

Lo no update 😂😂😂

[cobalt musk]

Today I even can’t play with my friends

[lusty plaza]

Update gonna take hours to come for everyone as usual

[cobalt musk]

Why they can’t just put the update time early in iOS?

[night cloak]

You guys are dumb

[lusty plaza]

Because they don’t want

[night cloak]

It’s not PUBG… they have to wait for the owners of iOS store to release it

[dense dock]

@cobalt musk boji the goat

[night cloak]

Owners of ios store?💀💀💀

[lusty plaza]

😂😂😂😂

Jokeman

[night cloak]

😂

SHUTUP

Go bomb a diff country

[night cloak]

You shtup kid

That’s what error said u little terrorist

[night cloak]

Hahah so funny 💀

[cobalt musk]

They will first upload the game to the app store and then open it to players

[lusty plaza]

Tim Cook have to confirm the update in order to come

[night cloak]

You gonna get banned soon mate

[cobalt musk]

But why not calculate the time to make the update time of Android and apple the same

[lusty plaza]

😂😂😂 neek guy

[night cloak]

Yo I

Ok

[lusty plaza]

I got the update finally

[flat meteor]

Ios?

Oh yeah it’s finally out

[crisp venture]

Finally update arrived in my country Nepal♥️

[devout ginkgo]

Finally

[night cloak]

i still didn’t get the update

is anyone here from France who didn’t get the update on ios?

I’m getting the update in one of my phone not in the other one

Got itttt finally

[rugged panther]

what time does the update arrive in the us?

[rustic prawn]

Why am I not receiving a verification code in my email?

[vagrant forum]

Isn't out on the website yet

[leaden stag]

[lime juniper]

Updated.

Full APK (1 009 MB)

https://f.gbcass.com/PUBGMOBILE_Global_1.9.0_uawebsite_229cda9b.apk

Erangel Small APK (749 MB)

https://web.gpubgm.com/m/Website/xiaobao/PUBGMOBILE_Global_1.9.0_uawebsite_small_C1114442.apk

https://pubgmobile.live/apk

Aftermath Small APK (596 MB)

https://f.gbcass.com/PUBGMOBILE_Global_1.9.0_uawebsite_livik01_b93d7b70.apk

[ornate grail]

Guys help me the sound isn't like before is there is a change in the sound system?

When there is shooting on the right side my left headphones turns of and when there is shooting on the left my right headphones turns off is that in the new update?

[flat meteor]

How to unlink or change email in new update?

[tender crescent]

How to unlink the social account or email without logging in the account in pubgm
Cause I deleted my twitter account and can’t get back on pubgm

[rugged panther]

Where’s the cars in cheer park?

[storm flume]

Please contact the customer service for further assistance, @tender crescent @rustic prawn. Refer to subpoint 5.4 in #faq for further information.

[crisp venture]

Whats this Guardian verification @cyan citrus

[lusty plaza]

Does anyone know whats the solution

[green agate]

Repair your client.

[crisp venture]

@green agate can you review mine questions please

[lusty plaza]

What do you mean ?

[crisp venture]

After clicking on it i see Asia and a option to select my contry

[green agate]

When you restart the app, while loading, it will be on the right side of the screen.

[night cloak]

when i kill people on the nimbus island.my kills doesn’t get counted

[ornate grail]

Guys the sound system is completely messed up i swear, i hear the shooting on the other side

Anyone facing the same problem?

[ornate grail]

Same

[uneven minnow]

I recently linked my mobile number. When i try and log in with it, it asks for a password. How do I set it? Is there a initial default?

[tepid pollen]

Can I ask? Why I don't get any updates in Play Store?

[west pivot]

The website has only two apk
Small one for 596mb
Big one for 1009mb
But if you click the link mentioned in #news the apk is of 750mb how??

[lime juniper]

See pinned.

You find small Erangel APK on desktop version of website.

[west pivot]

Oh ok 👍

[night cloak]

i see so much videos showing how to remove email if someone hack your pubg account and i look everywhere i not have this option

and is only for pubg mobile and thats version i use and i dont have it

[dawn grotto]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dawn grotto. Remember to read through #faq before asking questions in the support channels.

[dawn grotto]

Can someone help me?

Please

[keen dock]

Device: iPad Pro
Server: NA
Network: Wifi
Ummm my compass disappeared, had the craziest parachute glitch, got enemies disappearing and directional sounds are all weird. Ping is also super high

[compact bane]

iphone 13 pro max 90 fps still lagging after update please helllllpppp

[celest shadow]

Please share your experience in #953671367377707028.

[dawn grotto]

Device I pad air
Server Asia
Net wifi
I logged in to my account today and it starts to updating after the update done suddenly my account got banned for 10 years
Please help me

[celest shadow]

Please update your software to iOS 15.4.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dawn grotto.

[compact bane]

iam on 15.4 , i thought its gunna be fixed this update !!!!

[celest shadow]

Please perform a routine repair from the login menu and restart your device after the repair has been completed.

[compact bane]

i did a re instal for the whole game

[tepid pollen]

Why I don't receive the updates?

[ornate grail]

Same problem the sound directions are all messed up

The kills doesn't count up right?

[unkempt charm]

Any staff here?

[tender crescent]

How to unlink the social account or email without logging in the account in pubgm
Cause I deleted my twitter account and can’t get back on pubgm
*I don’t think I know how to say with the customer service

[unkempt charm]

@celest shadow how is it possible that the update isn't out yet?

[rugged panther]

it is

[unkempt charm]

Wtf then😂

[rugged panther]

What device are you on?

[unkempt charm]

Oneplus

Wait

It says google play 05

[green agate]

Hey there, the google play store is currently on a very slight delay. Just sit tight until it updates.

[unkempt charm]

Slight?

[rugged panther]

bro it’s not that serious just wait

[green agate]

Yes, it'll receive an update shortly.
Just wait until then.

[unkempt charm]

Okay

Will do

Ty

[ornate grail]

Cloudy any idea how kills count up on the island?, and my sound directions are messed up how to fix this?

[supple solar]

I dont have the new update

[night cloak]

no kills counted on the both islands

Did iPhone 13 pro MAX 90 FPS bug HOT fixed?

Guys when is update coming out on app gallery?

for huawei

[twilit rune]

update your iOs to 15.4
perform a routine repair
update the game
try it out

[night cloak]

Yes thanks, its 15.4 and repaird yesterday, just didnt updated the Game yet So i just asked you guys with same problem

[clear shore]

@neon patio I can't find RP Prime Plus Subscription in my ios device? RP Prime Plus Subscription is availabe to ios devices or not?

[glossy sonnet]

Why am I forbidden to play? Join the brigade? I play honestly! 5319314660# @lime juniper

[night cloak]

I get a good laugh seeing people getting scammed 💀 like be smart. Why trust randoms 🤔

[unkempt charm]

@green agate is there any more information on how late the update will drop on the google play store I don't see anything on that but on taptap i see a update

[night cloak]

It’s out on iOS

[unkempt charm]

Well It was supposed to drop like 3 hours ago

On my country then

[night cloak]

Oh that’s odd

I play in NA server. I got the update at like 6 pm pac time

[unkempt charm]

Well i saw the update on taptap

[night cloak]

what’s taptap?

[unkempt charm]

But idk if its safe to download it there

[fossil comet]

Same

[unkempt charm]

You can get more apps on that

[night cloak]

Nah just stay with your google store

[compact oar]

The update is slowly rolling out to everyone. Please refer to #news for more information.

[fossil comet]

Probably a mobile game reccomendation app

[night cloak]

I want to delete my account

[unkempt charm]

You a mod?

[compact oar]

No

[unkempt charm]

How can you know for sure that that's the problem then?

[nimble wind]

Hello I change my server by mistake how can i return it again?

[unkempt charm]

In 30 days yes

[night cloak]

probably just restart your phone

[compact oar]

You should wait until the cool down end.

[night cloak]

It’s out already n I played it. It’s confusing the mode 😑

[unkempt charm]

I'ma try

[compact oar]

Try refreshing/clearing Google Play (cache) or restarting your device if you still do not see it after that.

[unkempt charm]

Nope both didn't work

It's been 3 hours since they we're supposed to release it

[night cloak]

Yeah

[nimble wind]

do you speak Arabic?

[night cloak]

It’s alright tho maybe tomorrow morning it comes out.

Either way it’s end of the season. Nun much to do

[compact oar]

You cannot do that if there is no option to delete your account in your Basic settings.

[unkempt charm]

True tho

[compact oar]

English.

[hoary kiln]

Hey everyone.. i need a help

[unkempt charm]

I just hope they fix it or it will be another new state fail

[night cloak]

why can't i delete my own account? i deleted my pubg new state account and many other social media account

lol

[unkempt charm]

With?

[night cloak]

You can’t delete the actual account but you can just uninstall and stop playing it.

[hoary kiln]

I got scamed yesterday

My all uc got deducted

[unkempt charm]

How did you got scamed

[compact oar]

Feel free to contact customer service in-game.

[night cloak]

i did

they repeat the same thing like a robot

[hoary kiln]

I lost my uc i dont know how. ??

[flint python]

That's the better option, you might want to play it again later and you'll regret deleting your account

[night cloak]

ya

[flint python]

So since you already contacted customer service, you probably should make the conscious decision to actually want to delete your account while the ticket is processing

[night cloak]

they said they will not delete my account

[nimble wind]

I Changed my server from asia to middle easy by mistake how can i return it to asia again?

[flint python]

Okay... Also why do you want to delete your account?

[night cloak]

go to the same place

🙂

[hoary kiln]

Please help me guys to get it back

[night cloak]

Guys the update isn't showing in playstore

Just uninstall the game mate. It’s quick n easy. If you regret you can always come back months later.

[unkempt charm]

You have the same problem?

[night cloak]

Yess!

it’s a android playstore problem

[flint python]

Exactly, just wait for your tier to demote so that way the game is more fun at a more casual level

[night cloak]

on iOS it’s out

[unkempt charm]

Well i think it will be fixed tomorrow sadly

[night cloak]

@flint python yeah no need to go all extreme and delete the whole account.

I saw some YouTube videos and it says i can download from chrome

[unkempt charm]

Huh

Wth

[night cloak]

Lol

[flint python]

Mhm

[unkempt charm]

😂

[night cloak]

I donf now if i should do this

[unkempt charm]

On taptap is the update also available

[flint python]

Uhh

[unkempt charm]

I should not do it

[flint python]

Don't, it'll come out at a later date

[nimble wind]

I can't until after 60 days😩

[night cloak]

Mediafire

[night cloak]

:(

[flint python]

Don't risk that, it could hack your account. Not saying it will but it could

[unkempt charm]

On taptap you can update it already

But I'ma do it the legit way

[flint python]

Yea

I've never used Taptap but it seems more legit than to use a mediafire download

Either way it's best to wait for the update to come out

[night cloak]

Guys tbh if you’re impatient for the update. You should relax n just sleep n check tomorrow morning. It’s the end of the season. You don’t lose out on anything tbh

[compact oar]

You can contact customer service in-game

[flint python]

Yea

[night cloak]

New mode confuses me tbh

[flint python]

Worst case scenario it'll come out in 4 days when the season's over

[unkempt charm]

Well i got new state from taptap and got no problem with that so seems kinda safe

[flint python]

It still comes out anyway

[night cloak]

If you don’t get the update tomorrow afternoon then I’ll be worry.

[unkempt charm]

Wait why the hell is my phone givin an update😂

I dont want a phone update dammit

[nimble wind]

Tried calling, no response, sent an email, but no response

[compact oar]

5.5 - How long does it take before the customer service replies?
The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[nimble wind]

I tried to contact you 2 days ago and sent an email, but no response. I hope to find a solution to the problem of changing the server, please😔

[compact oar]

Be patient they will reply.

[balmy wolf]

Mam what is the surprise that is revealing today or it's revealed? @lime juniper

[nimble wind]

I can't play with friends because the server has changed and the rank went down😔

[night cloak]

Rank playing was adjusted

It’s easier to team up with friends.

Sparky

U play NA?

[nimble wind]

I can't play my rating gold and my friends crown

[night cloak]

Yeah I do. @night cloak

oh damn mate

Maybe just wait it out and rank with them next season

[hybrid zephyr]

When will the poco F3 support 90fps ???

I have updated the game to the latest version

Heeeeey

[unkempt charm]

You can update to 1.9 on play store

Switch from account until you see update

Ones updated

Go back to your original account

And start the game

[hollow pumice]

90 fps on Ios 13 pro max sooo bad it lags not stability in fps 🤮

[halcyon sphinx]

Does it work need to changes account ?

[hollow pumice]

It’s feels 60 fps are smoother then 90 fps

[hybrid zephyr]

I don't understand what should i do now .?

[elfin loom]

Your phone probably still not support 90 fps yasta

[hybrid zephyr]

I have updated the game from play store

[hybrid zephyr]

قالو انو هيدعم في التحديث دا

[storm flume]

Please do not use languages other than English, @hybrid zephyr. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Thanks to someone that said switch account for update on playstore

It worked

@unkempt charm

Thanks

[unkempt charm]

No problem my guy

Good luck with the chicken dinner ⚡

[compact oar]

#questions message
Read this.

[fast matrix]

Why the update doesnt come

Im 2days waiting

😔

[rugged badger]

Good afternoon. Today I logged into my account and it was hacked. I can’t restore it, because I put a secondary binding on the phone number. ID: 51482201270. Please help me recover my account

[night cloak]

Dm me if you want to play international scrims !!

[elfin loom]

Talk English here because of rules. Idk they might have forgot to do it

[compact oar]

Try refreshing/clearing Google Play (cache) or restarting your device if you still do not see it after that.

[compact oar]

Contact customer service in-game.

[compact oar]

Use #tournaments

[vapid magnet]

hello

is there someone who can tell me why i can’t loggin with twitter 😭

[green agate]

If you are physically unable to connect using one or more methods, please contact customer service so that they can change it for you.

[woeful forge]

Refuse to update

[green agate]

Try these steps, Restart your phone > Clear your cache > Reopen the google play store.

As a last resort you should see if reinstalling can fix the issue.

[devout ginkgo]

@green agate what is guardian contol

[green agate]

Please keep an eye out for any announcements as version 1.9 was just released.

[woeful forge]

Remain the same ugh, 1.8ver

[night cloak]

Does anybody know why I can't login with discord to my pubg account?

[small solstice]

if my acc gets hacked, the fastest way to get it back is to go to the social media site my acc is linked to right?

[flat bobcat]

When does the new season start? I thought it was today.

[compact oar]

After March 21

[grave lichen]

Not showing 'help and support' option

Plz help🙏

[flat bobcat]

Thanks

[compact oar]

https://support.google.com/googleplay/thread/2132935?hl=en
Try these steps

[compact oar]

If it's possible try to link a phone number to your account and enable secondary verification through your in-game Basic settings. After that, logout from all the devices through your in-game Basic settings.

[small solstice]

My acc is alr hacked

but ok

[jovial patio]

have someone official update?

site

@green agate

[rain stratus]

How can i get advance room card for arrange tournaments?

[rough pivot]

To much lag after this update :/

I cant even play pubg good now and push

[compact oar]

You should ask your Question in Pubgm esports server.

[soft laurel]

whens the update coming out on ios

[rain stratus]

Can You give me link pubg m esports server?

[compact oar]

#community-news message

[green agate]

Yes, or you can try through customer service.

@night cloak Can you explain further or give me a screenshot?

@soft laurel Give it some time for the update to get to everyone. I am also hoping for it soon but on Android.

[quiet inlet]

😡😡😡😡kills not count on island

[green agate]

It is recommend to download through official sources such as Google Play, with that said, you can try the official apk on the website.
(https://pubgmobile.live/apk)

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @quiet inlet. You can also submit a report in #old in compliance with the channel's pinned instructions.

[quiet inlet]

@green agate seriously

[night cloak]

I can't find discord icon on login page

[green agate]

Please use the provided instructions.

[green agate]

If you are physically unable to link your account then only customer service can help you as they have the ability to change your account's information.

[night cloak]

How can I connect to customer service?

[green agate]

5.4 - How to contact the customer service?

▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[clear shore]

Hi @celest shadow !
I can't find RP Prime Plus Subscription in my ios device? RP Prime Plus Subscription is availabe to ios devices or not?

[celest shadow]

The RP Prime and RP Prime Plus subscriptions are only available on Android as it is a collaboration between PUBG MOBILE and Google Play Store. If you want to purchase this subscription, you can do it on an Android device.

[hollow pumice]

Damn 90 fps are not stable on Iphone

[clear shore]

Ooh Got the point....

[celest shadow]

Sure, can you please send this request in #discord and mention the event you won?

[celest shadow]

Please update your software to iOS 15.4.

[gentle salmon]

Can someone explain to me what guardian verification is and what will happen if i don't verify

[flat meteor]

How do I change email? There isn’t any option to change it.

[devout ginkgo]

Are we ever having the beard back @celest shadow please don’t refer me to game news .any tip will help

[celest shadow]

Please refer to the attached screenshot. The information you provide will only be used to verify whether you are a minor or not.

[celest shadow]

This will be addressed soon. Thank you for your patience.

[celest shadow]

Unfortunately, I do not know.

[shadow bobcat]

Is pubg banned in India?

[honest shuttle]

Bad update i Got an enemy and his aim is good when i looked on his rank hes Ace And Every Time I Go From The Sky Island Amd Die I Alawyas Get Lag 😠😠😠😠

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @shadow bobcat.

[honest shuttle]

Bad Update

[celest shadow]

Please feel free to provide your feedback in #953671367377707028.

[tidal adder]

Hi guys I have issue I don’t know what going on never seen any games like this…

Please suggest me..

Hoo fire issue on my main account but when I play from brother his hip fire connected even from 20m and mine is hard from 10 meter..

Even the texture is different same mobile 11 pro max and same internet.

I was shocked when I play from his mobile..

Please suggest

[daring widget]

Send me update link please

[honest shuttle]

And what is this theres no new avatar

Pubg Is Lag Bug I Got red ping 8 times in one match

[clear shore]

You can download from PUBG Mobile's official website.

[honest shuttle]

No Pubg new update is not good

Thwy let u play with ace even im diamond

[compact oar]

@honest shuttle

[daring widget]

Link

[honest shuttle]

Ok

[compact oar]

#questions message

[honest shuttle]

And Bike Is not That Fast With Speed Boost

[tired ice]

My country reigon not chnaged guardian verificatin not complete plz help me

[open hemlock]

Wtf is this?

[storm flume]

Please do not use languages other than English, @still ivy. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[grave lichen]

How do I change email? There isn’t ‘help and support’ option.

[grave lichen]

@compact oar

[still ivy]

Although my phone number has been removed by the customer service of your game account, I cannot access my account because two-factor protection has not been removed. Customer service error

[still ivy]

Even though my phone number and game account has been removed by customer service, I cannot access my account because the two-factor protection has not been removed. customer service error i am logging into my game account with a backup code and my codes are limited

[compact oar]

Contact them again

[still ivy]

My first payment receipt is not accepted because it is razer gold, I received help very difficult. It is difficult for me to receive it again.

I got help, but they helped incompletely, the situation of my account got worse.

[rough pivot]

After the update my game got to much lag i cant even play good

[night cloak]

I didn't know about the verification guardian so Israel got me from me, so plz help

Please help me

[celest shadow]

Please restart the game or reinstall PUBG MOBILE from your app market or through https://pubgmobile.live/apk.

[celest shadow]

This will be addressed soon. Thank you for your patience.

[celest shadow]

Please contact the in-game customer service for further assistance.

[celest shadow]

Please share your experience with version 1.9 in #953671367377707028.

[still ivy]

my receipt is not accepted because it was a razer gold purchase, they had helped before, but

[lyric stream]

When is metro royal coming?

[celest shadow]

Please elaborate on your issue and provide us with a screenshot.

[celest shadow]

Metro Royale: Reunion will be available starting March 28 at 02:00 until May 10 at 23:59 (UTC+0).

[celest shadow]

Please provide the customer service with the requested payment receipt.

[empty gate]

I have been installed what do I do?

[native sun]

When am i expected to get an update? Or is there any link to update please?

[brazen cradle]

All the official update should be available by now.

[celest shadow]

Please rephrase your question or provide us with a screenshot of your issue.

[empty gate]

Ok

[native sun]

I have not got any update yet.. i hv been checking since yesterday… restarted mobile many times

[brazen cradle]

Device and region ?

[native sun]

Rog3 uae

[spring osprey]

Help me

[brazen cradle]

Androids should have an update by now in UAE, What time does your server reset ?

[tight hill]

Hi there any solution on iPhone 13 pro 90FPS issue?the 90FPS doesn’t work at all and it went 30-40Fps instead,the issue had last for 2 months eady and I expecting this new update will fix it

[spring osprey]

@lime juniper

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[celest shadow]

Please update your software to iOS 15.4.

[native sun]

Sorry! I have no idea about server reset time

[brazen cradle]

Incase there’s a systems update for android. Try updating phone and then check for game update.

[native sun]

Sure! Will check but as far as i know its on auto update

[dreamy willow]

Do you guys no when will the samsung devices will be supported for the 90fps? I had an note 20 capable for 90fps and it didn't had the option now I got an s22 ultra more than capable and still no option

[tight hill]

Already update to IOS 15.4,I even fix the settings again on the log in interface

[rough pivot]

How to fix lag :(

I cany even play good and push

[empty gate]

I link to a Facebook account

[brazen cradle]

Sure thing. And then you can come back if there still no update.

[celest shadow]

Please refer to this pinned message for further information.

#questions message

[celest shadow]

Please perform a routine repair from the login menu and restart your device after the repair has been completed.

[celest shadow]

Please state the issue so that we can help you.

[gaunt fjord]

Update so laggy and game froze and crashq

[rough pivot]

Pubg mobile now is a bad game :/

[rough pivot]

Always when new update the game more lag

[dreamy willow]

Thanks I submitted the form

[celest shadow]

Sorry to read that. Please share your experience in #953671367377707028.

[night cloak]

Check screen shot

[celest shadow]

Please refer to the attached screenshot. The information you provide will only be used to verify whether you are a minor or not.

[celest shadow]

Please consider sharing your experience with version 1.9 in #953671367377707028.

[brave sorrel]

I can't update the game bro

Why

[compact oar]

https://support.google.com/googleplay/thread/2132935?hl=en
Try these steps @brave sorrel and @native sun

[brazen cradle]

Region ?

[honest slate]

Can you explain it in easy words? Because I'm sure nobody get it.. what's the purpose of this & what if someone selected the other server than the server selected earlier....

[brave sorrel]

'Update' doesn't shows there

[night cloak]

PLZ help me

[brave sorrel]

Me too

[fringe bridge]

I had to update to iOS 15.4 before I seen the update

[night cloak]

May didn't focus here because I thought the bonus challenge veins would heal whenever the month Israel did

[brazen cradle]

Basically it’s saying information you provide will be used check if you are under 18 or not.

[brave sorrel]

@brazen cradle how can we get the latest version of pubg

[honest slate]

By selecting the region & country they'll know my age? Are we in 2070?

[night cloak]

Reply

[brazen cradle]

No. I am guessing. The early information you provided regarding your age will be used to check if you are a minor and if there are any restrictions in your region given your age for minors, if you are one.

[celest shadow]

You can update the game from your app market or through https://pubgmobile.live/apk.

[honest slate]

Ohhhh I get ittt!! Right! Thanks!

[brave sorrel]

I have to download from link

[grim eagle]

Hi I have a question so they said we will be able to change the email after the update but there is nothing on the update about the email

[celest shadow]

It depends on the region/country you selected. You may be presented with a handful of questions if you are in a country with restrictions.

[celest shadow]

I am unfortunately unable to understand your question. If you are referring to the availability of Bonus Challenge, we currently do not have information regarding the event.

[brave sorrel]

@celest shadow I have to download from link and download everything

[celest shadow]

This will be addressed soon. Thank you for your patience.

[rare dust]

I was doing an update when I started the game. I took a ban fo 10 years , and said that I changed the game files <@&481161015728406538>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rare dust.

[celest shadow]

Yes, if you download from the official website.

[honest slate]

Would you mind if I ask few more question?

[celest shadow]

Of course you can.

[night cloak]

@Piston#2060 What should I do now that I have mistakenly become a country for swallowing refractories?

[honest slate]

So let's say my region is Pakistan but I live in UAE, so what region should I select? Because I don't want to change back to UAE or anything related to UAE.

And what If I don't select anything and leave it as it is without verifying it.

[tight hill]

Performed a routine repair and restart the device as well,but the issue seems doesn’t fixed

[celest shadow]

You should select the country where you are currently residing.

I am unsure what happens if you do not verify it. We will get back to you regarding this.

[honest slate]

Yes sure, please let me know then.

[celest shadow]

You may join a regional community for further assistance regarding this. You can find regional communities in subpoint 3.1 of #735483472432594994.

[celest shadow]

What is your device?

[tight hill]

Can you guys release another minor update to fix this ASAP?I saw there’s a lot of players facing the same issue as mine,the issue last for 2 months atleast already

[tight hill]

iPhone 13 pro

The 90FPS works well before the Spider-Man update,but not after the update til now

[celest shadow]

Please submit a report in #953671367377707028 and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description

[brave sorrel]

@celest shadow is says that u can't download on this device

[night cloak]

@celest shadow I have to speak Urdu

[grim eagle]

Thanks

[radiant frigate]

This îs also the question i wanted to ask, îs the 90 fps on iPhone 13 pro max fixed? 2 months ago you Said that in patch 1.9 (update) it will be fixed, but it isn’t

[celest shadow]

Can you please try this instead?

Aftermath Small APK (596 MB)

https://f.gbcass.com/PUBGMOBILE_Global_1.9.0_uawebsite_livik01_b93d7b70.apk

[celest shadow]

Unfortunately, we are unable to assist players in another language. Please join a regional community instead.

▫️ https://bit.ly/3iPRH71

[celest shadow]

Please submit a report in #953671367377707028 and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description

[night cloak]

I still didn't get the update can someone help me

[fringe bridge]

Are you on iOS

[night cloak]

I'm on Android

[fringe bridge]

Ok idk then

[brazen cradle]

Region ?

Try the Apk

[brazen cradle]

You can update the game from your app market or through https://pubgmobile.live/apk.

[hollow pumice]

Whr is this change email n number thing?

[night cloak]

Will poco f3 support 90fps

[empty gate]

My pubg account has been hacked

[storm flume]

Please contact the customer service for further assistance, @empty gate. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Hallo gays Does poco f3 support 90 fps

[brazen cradle]

This will be addressed soon. Thank you for your patience.

[formal berry]

Sorry, I play from Spain, and although the Google app tells me you already have an update available, it doesn't give me the option to download, only to play and I'm still on version 1.8
Does it happen to someone else or is it a thing of my device?

[brazen cradle]

Couple of people have said the same. You can update the game from your app market or through https://pubgmobile.live/apk.

[brazen cradle]

You can try doing this too
https://support.google.com/googleplay/thread/2132935?hl=en

[radiant frigate]

So there is no fix for the 90 fps problem on iPhone 13 pro max?

It took 2 months as you Said to get it fixed and it s still not fixed

[balmy wolf]

What is the surprise that is revealing today or it's revealed? @celest shadow

[dire sphinx]

can anyone help me plls

[formal berry]

Thanks, I'll check it out

[dire sphinx]

pls help what to do

should i give my actuall region and my countrry where i live? @celest shadow

[coral pendant]

Hello... Will Poco F3 support 90fps in this update or future @celest shadow

[compact oar]

#questions message

[celest shadow]

Which surprise are you referring to?

[brazen cradle]

It’s advisable to fill in the actually region you are residing in and in which you’ll be playing from.

[dire sphinx]

ok

[storm flume]

Please refer to this channel's pinned messages for further information, @coral pendant:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[gusty patrol]

brother what is the new update in achievement Open Sesame

[coral pendant]

I Want Poco F3 Not Poco X3 Pro

[gusty patrol]

@lime juniper can you please tell more about this?

[native sun]

I still dint get the update after doing every possible thing.. so i m gonna try apk link

[eternal wigeon]

Can wanna ask, why i can't Update the Pubg Mobile?

[dense dock]

just get the 90fps ya self. it aint that hard.

[compact oar]

You can update the game from your app market or through https://pubgmobile.live/apk.
And try these steps https://support.google.com/googleplay/thread/2132935?hl=en

[brazen cradle]

I hope it works 🤞🏽. Let us know of the out come.

[eternal wigeon]

[native sun]

It worked! Thanks a lot 😇

[turbid python]

Hi

[cinder wind]

Didn’t get any update on Asus Rog 3

[meager gale]

Not sure this is the correct channel to ask this by why is it try events are usually only added to livik and erangel?

[upbeat storm]

[night cloak]

USA EST

[brazen cradle]

You are welcome

[steep pine]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @steep pine. Remember to read through #faq before asking questions in the support channels.

[steep pine]

Hey my account is ban for no reason

[brazen cradle]

Did you try the Apk link ? Let us know of the outcome.

[steep pine]

@celest shadow help

[delicate perch]

I would like to ask why the prime is gone after the update?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @steep pine.

[woeful forge]

It worked! Thank you 💘 omg ... waiting for 9h... finally

[silver hare]

Lily

[grave lichen]

What’s guardian verification?

[silver hare]

My pubg account has been hacked

[native kestrel]

I need help?

[silver hare]

😫

[woeful forge]

Why the resources at first said 200 then 300 then 800mb+...whatthe. it said resources repairing

[native kestrel]

@celest shadow

[brazen cradle]

It verifies the location you are playing from with regards to your age to make sure there is no restrictions to minors. Remember to provide the correct information of the country/region you are playing from.

[native kestrel]

@brazen cradle

[brazen cradle]

What it is bud ?

[storm flume]

Please contact the customer service for further assistance, @silver hare. Refer to subpoint 5.4 in #faq for further information.

We are unable to provide assistance if you do not ask a question or state a problem, @native kestrel. Remember to read through #faq before asking questions in the support channels.

[native kestrel]

@brazen cradle @celest shadow How do I decode an email and phone number?

[brazen cradle]

That is yet to be available for use now, This will be addressed soon. Thank you for your patience.

[native kestrel]

@brazen cradle Why can't I untie

[reef wasp]

Hello!
I have xiaomi mi 11i and I cant play with 90fps/hz, why?

[silver hare]

@brazen cradle can you help me My pubg account has been hacked please help me

[brazen cradle]

Not yet, you’ll be advised when it’ll be possible.

[reef wasp]

@brazen cradle help

[storm flume]

Please refer to this channel's pinned messages for further information, @reef wasp:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[native kestrel]

@brazen cradle Thanks

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[silver hare]

@brazen cradle please help me

[brazen cradle]

Check pinned messages in the channel.

[brazen cradle]

@silver hare please follow steps in #faq subpoint 5.4

[twilit widget]

Why in the new mode the kills doesnt count ?

🙁

[jovial wolf]

No updates yet
Device :- Realme 6

[agile thorn]

I can’t link

My Twitter

Acc…

[cyan citrus]

Hello! Please mention your device, @agile thorn.

[obsidian iron]

I don’t change my region bqz not showing options

[agile thorn]

Iphone 11

[cyan citrus]

For how long have you been facing this issue, @agile thorn?

[agile thorn]

30mins

[obsidian iron]

Plz help

[cyan citrus]

Please try to restart your device one time and see if it will make any difference, @agile thorn.

[agile thorn]

Alright

[brazen cradle]

Try the apk link

[obsidian iron]

Plz change my region

[storm flume]

Please contact the customer service for further assistance, @obsidian iron. Refer to subpoint 5.4 in #faq for further information.

[agile thorn]

It doesn’t work

Still the blank page.

[night cloak]

Is the Blue zone glitched out or something because I still had half my life by the time I got to the edge of the zone and I still died anyway

[cyan citrus]

Got it! Please try to follow my steps. Open the Twitter login in-game, do not enter your login credentials. Instead, scroll down a little and you will see an option of ''Apps and sessions''. Tap on that option and try to login from there. After logging into your account, restart your game one time and see if you can successfully log into the game again.

[woven fiber]

voice bug

[reef wasp]

Hello!
I have Xiaomi mi 11i/11x pro with a Adreno 660 GPU and a snapdragon 888 CPU why I cant play with 90 fps/hz in Pubg Mobile?

[lime juniper]

The ability to change e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

[fathom void]

[hardy cedar]

Will the kills not count for nimbus’s island or is it a glitch ?

[indigo wagon]

Hey @celest shadow How PUBGM can verify from these options of region that wether a player is minor or not? P.S. Guardian Verification

[tired swallow]

Which country’s are getting 3rd party tournament approval? Right now.

[dusty quartz]

One question why the update still doesn't come out and there are people with the same device and time zone who do? excuse me english is not my first language

[brazen cradle]

Doesn’t count

[brazen cradle]

If it’s an android device try downloading using the apk link.

[tired swallow]

Which country’s are getting 3rd party tournament approval? Right now.

[proven marlin]

I landed on the nimbus island,and I got killed,after I landed on erangel it said that I harmed teammate with flame which I didnt

is this a new bug?

[brazen cradle]

Once you select the region you’ll be directed to mention your Year and Month of Birth.

[dusty quartz]

Thank you, if it is a Xiaomi device I will try it, could you pass me the link or where is it anchored?

[brazen cradle]

You can update the game through https://pubgmobile.live/apk.

[dusty quartz]

Thanks ʕっ•ᴥ•ʔっ❤️

[brazen cradle]

[dusty heath]

Any info why pubg increased the amount of aim acceleration and screw up whole sensitivities without telling anything about it in patch notes?

[gentle salmon]

Ok so it's not compulsory?

[gentle salmon]

Ok so by next week we'll be able to unlink email?

[idle merlin]

Why do I need to download everything again in every update 🤦🏻

[wet talon]

I can't Downloud update on Samsung galaxy tab a6 😥

[wet talon]

@everyone

[uneven crown]

Great update. 8v8 team death match has not connected to a match since the update. Shows 8/8 for my team quickly then just waiting forever without starting. Daily signin bonus show “Sign-in” for everything even though I signed in and restarted the game multiple times 🙄

And on top of that when I got into a match, finally, no matter which load out I select, I’m emptied handed for the entire match 🙄

[wet talon]

@lime juniper

[green agate]

Can you explain further? Is it not updating in general?

[green agate]

Hey there, feel free to put this in our #old channel.

[green agate]

If everything goes as planned, yes.

[wet talon]

I don't find update in play store

[tall plover]

I don't find update in play store

[green agate]

You should ask this in our eSports discord. #community-news.

[wet talon]

• ١

[green agate]

I see that you are on Android, it is currently still not out yet from my info.
||Coming from someone in the same situation||

[hollow isle]

Is that frame drop in 90fps in iPhone 13 pro max still not resolved in 1.9 update?

[grave lichen]

If I forgot to give it to another country, would there be any problem?

[wet talon]

All my friends have downloaded the update but I can't find it on play story

[gentle salmon]

I hope everything goes as planned
Thanks

[green agate]

If you give them the incorrect country, that presents a huge issue, yes.

[green agate]

Just sit tight until it comes out.

[gentle salmon]

I'm Having sound issues (gunshots)
After this update
I use airpods
Any solution?

[wet talon]

OK 😥😔

[green agate]

Please try and repair your client.

[hollow isle]

I am still facing frame drops on 90fps in iPhone 13 pro max, it was supposed to be fixed in this update.

[green agate]

If you are experiencing frequent fps drops, please repair your client.

[hollow isle]

Ok I’ll give it a try thanks

[hardy cedar]

Will the kills never be counted on the nimbus island or is it a glitch ?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hardy cedar. You can also submit a report in #old in compliance with the channel's pinned instructions.

[hardy cedar]

I am asking you ,if it’s a glitch or is this how its supposed to be.

[honest shuttle]

@green agate

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

[honest shuttle]

Nice Bug Classic Ranked Mode

[green agate]

[compact oar]

||@green agate sorry to interrupt
https://support.google.com/googleplay/thread/2132935?hl=en
Try these steps too! ||

[green agate]

||Mine just got the update so try checking||
||Zeyna cutie||

[grave lichen]

My nationality is in Bangladesh, and I live in Oman, then which country should I give?

[night cloak]

Is the new bicycle for all maps or only vibrant anniversary exclusive?

[wet talon]

Thank you so much Ms.Zeynab😊♥

I found update

[night cloak]

@green agate

[jaunty obsidian]

When's the update for Android?

[uneven crown]

Having an issue in team death match where none of my load outs are working. Just empty hands the entire match 🙄

[grave lichen]

Hello @green agate

[autumn sphinx]

Can anyone tell me how to change or unlink my email/phone no from account. ?

[green agate]

The ability to unlink e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

[green agate]

Repair your client.

[grave lichen]

My nationality is in Bangladesh, and I live in Oman, then which country should I give? @green agate

Please replay 🙏

[crisp venture]

@green agate what should i do in Guardian verification i am from nepal should I select nepal ?

[elfin loom]

Choose Oman

sine you live in it

[green agate]

Give me some time to find a reply for you.

[green agate]

Yes.

[uneven crown]

Already did that

[devout ginkgo]

@green agate my 90 fps is still laggy on my iPhone 13 pro max ?

[green agate]

For fps drops you need to repair your client.

[green agate]

Have you tried reinstalling?

[crisp venture]

@devout ginkgo oky thanks🤭

[uneven crown]

Yup😔

[devout ginkgo]

@green agate do i need to update my ios too maybe?to 15.4

[green agate]

Try changing your graphics.

[green agate]

It is recommended to keep your phone client up to date, yes.

[devout ginkgo]

@crisp venture yes to what?

[uneven crown]

Did that as well.

[devout ginkgo]

@green agate i will update then try

[green agate]

Can you see your country on the list?

[crisp venture]

@devout ginkgo ??

[grave lichen]

Yes.

[green agate]

You should have the option to tap on your country since the system has not automatically placed you there.

[devout ginkgo]

@crisp venture u said okay thanks but ti what ?idk

[grave lichen]

What if I don't verify?

[crisp venture]

@devout ginkgo when I updated the 1.9 then i see a Guardian verification option so i was confused about it so i asked cloudy that i should select my current region .you can see in the screenshot

[green agate]

It is recommended to verify your region.

[green agate]

This is to confirm if you are a minor or not.

[crisp venture]

🕊️🕊️

[grave lichen]

Thanks for nice support ❤️

[devout ginkgo]

@crisp venture i will do that later

[crisp venture]

@green agate yes i got it

[green agate]

Sorry for the delay

[crisp venture]

@devout ginkgo no issue 🫰

I am in platinum 1 when i play classic only bots comes.I dont feel like to play🥹

[sick jay]

How do I communicate with the company through Gmail?

[balmy wolf]

This

[quiet inlet]

What is the use of guardian verify ?

[green agate]

[e-mail]

[green agate]

This is to confirm if you are a minor or not.

[night cloak]

Hi

What should i do?

[green agate]

Press, retry.

[quiet inlet]

What the advantage of it

Can we change our phone bunber

Number

Link

[green agate]

If you are a minor, it is used to alter your experience in certain aspects.

[gentle salmon]

Is it mandatory or not

[green agate]

The ability to unlink e-mail addresses and phone numbers has not been released for the global version yet. We expect to fully release it by next week.

[night cloak]

How can i fix this?

[green agate]

As far as I can tell currently, no.

[quiet inlet]

Even if you forget ur email phone number u can still reset?

[green agate]

Press, retry.

[gentle salmon]

Great

[green agate]

Keep an eye out for any announcements on this.

[night cloak]

I did retry but it shows me this every time

[gentle salmon]

I can't find client in the repair section

[green agate]

Have you tried reinstalling?

[green agate]

Upon restarting the app, you can find it on the right side of the screen.

[gentle salmon]

Is it routine repair?
Can't see “client"

[green agate]

Yes.

Client is referring to your game, not the feature.

[compact oar]

@green agate Sorry again
I had this problem too, you should restart your device!

[little nest]

does it want enyrhing from me if I press verify? like some info about the acc?

[primal shale]

Can you help me get the bargaining done?

[balmy wolf]

@green agate

[scenic arch]

game crashes and kicks in the amusement park

[green agate]

It should get announced or revealed soon.

[green agate]

Repair your client or restart your device.

[green agate]

#activities

or #media

[balmy wolf]

But it is dated 18 means it delay now?

[green agate]

Can you tell me the feature you are verifying through?

[little nest]

that guardian verify people above were talking about

[green agate]

It may ask you questions, yes.

[little nest]

can i lose my acc if i answer wrong?

[green agate]

You should refrain from giving incorrect information.

[little nest]

okay, if i dont do the verification, will i be somehow punished or something?

[green agate]

It is a teaser meaning it is either already out or going to come out.

[green agate]

From my current info, no.

[little nest]

okayy, thank you so much

appreciate ur help

[balmy wolf]

Thanks 🤗

[fickle solar]

Getting unknown error after update the app game doesn't load

[green agate]

Tap on retry.

[fickle solar]

Not work I keep getting the error

[green agate]

If this is not successful, try restarting your device.

[fickle solar]

I did already

Doesn't work

Unistalled the app and now re installing

[gentle salmon]

Didn't work
What else should i do?

[fickle solar]

Looks like a update bug on Google or Android

[green agate]

This seems like it is a common issue, you should keep an eye out for any announcements on a fix.

[fickle solar]

Cuz my friends have ios and didn't have any problem

[gentle salmon]

Thanks

[ornate grail]

Someone help me? My device is ipad pro 2021, the sound is messed up all the directions are messed up and the sound quality is so bad

[cyan citrus]

Hello! Did you start to face this issue after updating the game to version 1.9, @ornate grail?

[ornate grail]

Yes

And many of my friends are facing the same issue

I swear i can't even play the sound directions are all messed up and when there is shooting at the right side my left side headphones stops working and the sounds are weird

[gentle salmon]

Same here
Are you using airpods too?

[ornate grail]

Yes airpods pro

[gentle salmon]

Sound is something else

[ornate grail]

Yeah sound is messed up i can't play😅

@cyan citrus any help?

[zenith fern]

Hello, I would like to know when we will receive the pdp frames ???

[cyan citrus]

Got it! Which SFX Quality settings are you using in the game?

[ornate grail]

Ultra

[wet fox]

Cannot play TDM because of sound problem.. can't identify from where the enemy is firing🥹. Pls fix this issue. Having this issue since last season

[cyan citrus]

Hello! Please send your concern in the #copyright channel and wait patiently for a response from the community team.

[cyan citrus]

Hello! Please mention your device.

[gentle salmon]

I can only play quick match and sniper training
The glitch isn't in those mode

[wet fox]

iPhone 11

[cyan citrus]

Did you change other player SFX settings?

[ornate grail]

No i didn't change

[gentle salmon]

I did change to high
Same thing

[cyan citrus]

To start with, please try to do a Routine Repair of the game from login menu and restart your device one time.

[cyan citrus]

What is your device?

[wet fox]

Thanks. Gonna do this Right now!

[cyan citrus]

Got it! Thank you. To start with, please try to do a Routine Repair of the game from login menu and restart your device one time.

[ornate grail]

I tried the routine repair 5 times its not working and i rested my ipad 4 times yesterday 😅

And it's not just me, most of my friends are facing the same issue who are using ipad pro

[celest shadow]

It is referring to the new themed mode.

[cyan citrus]

Got it! If you believe this is a general issue with the game, please feel free to submit a report of the issue through #old or #953671367377707028 in compliance with the channel's pinned instructions.

[gentle salmon]

iPad pro

[brazen cradle]

Sorry bud As of now, there isn’t any added information to that topic. Would have to wait to see the out come .

[cyan citrus]

Please submit a report of the issue through #old or #953671367377707028 in compliance with the channel's pinned instructions.

[honest shuttle]

Bad Update Bro EveryTime Many Enemy Always Fps Drop

[cyan citrus]

Hello! Can you please mention your device, @honest shuttle?

[honest shuttle]

Huawei y7 2019

High but fps drop

[serene prism]

Pubg needs optional update to fix sound problem bug

[cyan citrus]

To start with, you can try to do a Routine Repair of the game from login menu, clear game cache and restart your device one time. If the issue is still persistent, please submit a report of the issue through #old in compliance with the channel's pinned instructions.

[honest shuttle]

I have to download Again ?

[cyan citrus]

Hello! Can you please add more details about the issue you are facing and mention your device?

[cyan citrus]

You will only need to download update files again.

[honest shuttle]

@cyan citrus

Ok

[limber kestrel]

plz help me not going forward then this

[honest shuttle]

Ill try if legit

[cyan citrus]

We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance.

https://www.gameloop.com/.

[balmy wolf]

Thanks

[radiant frigate]

Can someone Say something about the fix for the 90 fps problem on iPhone 13 pro max? 2 months ago you Said that it will be fixed in the 1.9 update But it still isn’t fixed

[cyan citrus]

If you believe that issue is still not fixed after updating the game to the latest version, you can submit another report of the issue through #953671367377707028 or #old in compliance with the channel's pinned instructions, @radiant frigate.

[frigid cypress]

This option is not there then how will I do it @cyan citrus

[wind compass]

Why i have lag when i play ,with 20 ms?

[quiet inlet]

Ye same i have the lag in tdm

[honest shuttle]

Suck pubg I Always Get Killed My Enemy Is Ace And Im Only Diamond

They Aim like an hacker

[gentle salmon]

@ornate grail what iPad so version are you on?

[wind compass]

Is there a moderator?

[honest shuttle]

I play in 2 finger and my enemy is ace do pubg think i can win

[brazen cradle]

Thanks for your feed back, unfortunately there isn’t much that could be done regarding this issue at this time.

[brazen cradle]

If there is a screen recording of them hacking, you can file a cheater report.

[honest shuttle]

If u fight those they aim at you but u cna dodge it

Like theres no recoil but missed

Shots

[brazen cradle]

@wind compass and @quiet inlet there has been high MS/Ping issues reported after the update. They are working tirelessly to fix it. Am sure there will be a fix.

[ornate grail]

Ipad pro 2021

[gentle salmon]

I meant the IOS version

[ornate grail]

The last version 15.4

[jovial wolf]

Hello mods my friend ID just got hacked using by phishing link the account was only linked with twitter and the person who hacked it changed its password and recovery email and now she has lost its ownership what are the procedures that she needs to get it back

[gentle salmon]

Thanks
I'm on 15.2
Wanted to update maybe it'll fix it
But i guess it won't

[ornate grail]

Yeah it wont help

[reef wasp]

@cyan citrus when I lagg I neked tó clear the cache?

I need the*

[sage geode]

i want off my secondary verification but option not showing

[storm flume]

Please contact the customer service for further assistance, @jovial wolf. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You may share this in #pubg-mobile instead, @crisp venture.

[sage geode]

@celest shadow reply my query

[visual seal]

Game account number: 5226669885 Why was my account banned even though I did not modify the game data and did not download it from an unknown source, as you say. Knowing that you have banned my account for 10 years without any warning?? Knowing that I updated the game from the Galaxy store

[polar marsh]

Please refer to the private message from @polar marsh for further information, @visual seal.

[celest shadow]

Did you download the game from the Google Play Store?

[sage geode]

yes sir

[celest shadow]

You should contact the in-game customer service for assistance regarding this.

[sage geode]

@celest shadow i did and turned secondary verification on. someone changed my country to Germany and i can't off my secondary to

[celest shadow]

The second verification may not be active in this region.

[sage geode]

But if I am trying to login into another device it is asking of code.

[uneven minnow]

Is there an official Krafton Support channel. I received some suspicious communication from them

[vagrant tulip]

Be careful it's a scam.

Please report it in #discord

[brazen cradle]

Was it regarding PUBG Mobile ? Be careful of scams.

[devout ginkgo]

@celest shadow will the linking of a phone number be available for european players too or its just America?

[uneven minnow]

Yes

[cyan citrus]

If you did not perform this action, please change your password and logout from all the devices for both your social media accounts and PUBG MOBILE. If the issue is persistent, please contact customer support in-game for further assistance.

[uneven minnow]

Omg. Thank u. My account was hacked several months ago and it was a two month hassle to get it back

[celest shadow]

We unfortunately do not have any information regarding this.

[thorny thistle]

Why is there no guns or cars in cheer park anymore?

[green karma]

hello sir i didn’t remember my registration date and my old fb was disabbled and now im stuck there

[limber glacier]

First of all, hello, my Pabji account was deceived and taken away, and I only have this account on Facebook and Gmail, and what can you do to help me? I really need your help.

[cyan citrus]

You will need to provide the required information to the customer service. If any information is missing, they may not be able to proceed with your request or the process may take longer than usual. It is up to you to find out the required information as you are are the owner of the account. This is not something we can help with.

Hello! Please mention your device and country.

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @limber nest.

[green karma]

i send my purchase screenshots and i tell my registration month and year correctly but i don’t remember date

[cyan citrus]

Unfortunately, this is not something we can help with, @green karma. You should find the information on your own as you are the owner of the account.

[devout ginkgo]

@cyan citrus do u know anyone who can assist me with sensitivity settings for iPhone 13 pro max

[cyan citrus]

That's mostly your personal preference but you can try to ask other players in #pubg-mobile, @devout ginkgo.

[devout ginkgo]

Ok

[valid parrot]

They remove scraps from shop?

[cyan citrus]

If your friend does not have any other login method that he can use to log into the game, he may need to contact the customer service of the social media account for further assistance.

https://help.twitter.com/.

Not something we can help with, @night cloak. It is his responsibility to safeguard the login information. He can still try to contact the customer service of the social media account.

[fresh leaf]

Can you report people who play solo and team up with a friend? And what is their punishment?

[forest helm]

Dear pubg
There is issue regards to change my region from uk to Pakistan and there is no option in my account
My account number is 5429892899
And i logins in (realmi 6)
#pubgmobile

[cyan citrus]

Such behavior can be reported directly through in-game report feature, @fresh leaf. Penalties will include the deduction of unfairly gained benefits and account suspensions depending on the severity of the violation.

[cloud sail]

Oofff

yeah ooh

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[cyan citrus]

Hello! How can we help you?

[fresh leaf]

With all do respect, even if I report "non competitive behavior" I don't think I've ever received a successful report in my mail

[cyan citrus]

You may need to wait until the inequitable behavior can be verified, @fresh leaf. Alternatively, you can also try to contact the customer service in-game. Sadly, this is not something we can help with through the community.

[stone pulsar]

@cyan citrus can you help me find out how much I need to spend to be caught up

I need to change my name because I have a clan tag of a clan I’m not in anymore