questions

[tidal patrol]

Is this really going to help?

[steady ruin]

Idnt think so

There have million players and how they fix everyone problem

[vernal frigate]

Already too, but the final result from system is not found cheated :(
It's not same with what i reported

[upper hedge]

scrim can you send channels

[tidal patrol]

Yeah that's the really issue

Just fix the game

[potent elk]

The new week was unlocked but why was the limit not increased

[storm flume]

Please do not use languages other than English, @torpid nexus. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[torpid nexus]

Hello. My account has been banned and you claim that I am using hacking programs and I am not using any programs, please check again, thanks.
5207976111 ID
NAME روسيGYRO丨

[polar marsh]

Please refer to the private message from @polar marsh for further information, @torpid nexus.

[deft ferry]

My Twitter account has been stolen and all its data has been changed, and now I own all the links except for Twitter.

[drifting sigil]

@lime juniper
5396907080
LEGENDīムLI
Frozen for 2 months in mobile

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drifting sigil.

[celest shadow]

Please contact Twitter's customer support at https://help.twitter.com for assistance.

[celest shadow]

Please submit a report regarding this in #old.

[celest shadow]

You may find community-organized PUBG MOBILE custom matches and tournaments in #matches and #tournaments.

Alternatively, you can participate in our weekly matches. Please refer to the pinned messages of #matches for further information.

[deft ferry]

@celest shadow Thanks i try but this hard because my account changed all informations

[torpid sequoia]

@lime juniper Please help my account was hacked what to do…

[storm flume]

Please contact the customer service for further assistance, @torpid sequoia. Refer to subpoint 5.4 in #faq for further information.

[zinc garnet]

Hello my gyroscope isn’t working when I have a weapon in my hand/when I scope in without any scope attached

[earnest kraken]

How does support work here?

[cyan citrus]

Hello! Please mention your device.

[cyan citrus]

In general, we community support for general issues related to the game.

[earnest kraken]

And where do i Speak about Pan issue?

[cyan citrus]

For suspended accounts, @earnest kraken?

[earnest kraken]

somewhat yes

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @earnest kraken.

[earnest kraken]

How effective is File claim .. Because according to what I've read .. its pointless

[cyan citrus]

It will not be useful if the player was suspended for cheating, which is for most of the cases, @earnest kraken.

[main igloo]

pubg I have a quick question, why every royale pass it gets worse and worse

[cyan citrus]

It is more like your personal preference, @main igloo. For any feedback you have about the Royale Pass or game, please feel free to leave it in #old channel.

[dusty yoke]

i have a problem with game it takes so much time to find game and i am using pc can you solve it

pls solve it

i have a problem with game it takes so much time to find game and i am using pc can you solve it

pls

[cyan citrus]

Which emulator are you using, @dusty yoke? Also, mention the server you are playing in and the game mode.

[narrow sparrow]

When New patch note will come?

[cyan citrus]

Soon. Please keep an eye on #news for more information, @narrow sparrow.

[narrow sparrow]

Pubg mobile beta is available on emulator?

[cyan citrus]

No.

[dusty yoke]

game loop

gameloop

[narrow sparrow]

i am not able to download livik and erangle event mode in beta.

when download done of 78mb it's show again download @cyan citrus

[cyan citrus]

And which server are you playing? Also, are you trying to play TPP or FPP in Solo, Duo or Squad?

[dusty yoke]

Europe

[dusty yoke]

all of them solo duo squad

[cyan citrus]

In TPP or FPP, @dusty yoke?

[dusty yoke]

TPP

[cyan citrus]

Can you share a screenshot or video recording of your matchmaking time, @dusty yoke?

[dusty yoke]

ok

[keen epoch]

I will try

[dusty yoke]

here

see this

[cyan citrus]

Please make a complete video recording of your entire screen (unedited) including the emulator and share it here, @dusty yoke. Make sure that you give matchmaking a little more time.

[dusty yoke]

ok

[west crater]

My account was hacked and I can't login to the game. But I still have my Facebook account.

[storm flume]

Please contact the customer service for further assistance, @west crater. Refer to subpoint 5.4 in #faq for further information.

[dusty yoke]

bro

see this

[cyan citrus]

You can upload it YouTube and send the link instead, @dusty yoke.

[dusty yoke]

ok

https://youtu.be/ZnGyAPmL13I

here

[west crater]

The robot answers and ends the call.

[dusty yoke]

did you see it

[cyan citrus]

I mentioned to include the emulator in your video recording, @dusty yoke. As for the matchmaking time, it should not take that much longer if you are playing in Europe and in TPP. Please try to uninstall the emulator and download it again from the link below. Try to find the match again and if you are still facing the same issue, contact the customer service in-game for further assistance.

https://www.gameloop.com/.

[dusty yoke]

ok

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative.

[inland depot]

Guys hahah I need some help, I’ve been looking where is the turn gyro on button in settings, legit been looking for 20 mins and gone through everything, still can’t find it

I think I don’t have it or it’s bugged?

[cyan citrus]

You can find it in your game Settings > Controls > Advanced Controls, @inland depot.

[inland depot]

Yes but there is a button that is enable or disable gyro

And I don’t have it 😂

[cyan citrus]

That's the option in my screenshot from where you open or close your gyroscope settings, @inland depot.

[inland depot]

I need to message pubg lol legit there is not one button for turn on gyro scope, there used to be, I’m either blind or just don’t have the button

What you send is options after gyro is turned on

😭😭

[cyan citrus]

Please make a video recording of your advanced controls and share it here, @inland depot.

[inland depot]

This is me tilting my phone with both, when i have it on close and Scope on

[zinc garnet]

Possible that your device doesn’t support gyro

[elfin loom]

bro

your gyroscope is enabled with scope on

lol

make it always on

[zinc garnet]

Ah no I know what’s wrong

Come dm

@inland depot

[inland depot]

Ok

[inland depot]

I have and it doesn’t even work for looking around ahha

[elfin loom]

hmm tbh I am not a gyro-user so don't know much xd

[dusty yoke]

bro

it take 2 min

for one game

nothing happen

[elfin loom]

There are probably not enough people in your rank

or not playing the same game-mode

that's why

[dusty yoke]

i am Platinum

[cyan citrus]

Most probably because you are playing in Arcade. Try to play in classic instead. Also, the players on emulators are relatively less compared to mobile platform, so higher matchmaking time can be expected.

[dusty yoke]

ok

[elfin loom]

^

[dusty yoke]

huh

[elfin loom]

sorry meant to mention Quendi's reply xd

[inland depot]

@cyan citrus this is all I have

No turn on turn off gyro button 💀💀💀

[dusty yoke]

https://www.youtube.com/watch?v=dMYXPmjF720&feature=youtu.be&ab_channel=XHuNtErnothing nothing happen

[cyan citrus]

Again, you did not include the emulator in your video recording, @dusty yoke. Feel free to contact the customer service in-game for further assistance with this.

[dusty yoke]

here

[cyan citrus]

Got it! The only reason for the higher matchmaking time I can think of is because there are not enough players playing the game at the moment, @dusty yoke. Try to disable the auto matching or switch to different game mode like ranked game mode. As mentioned earlier, emulator platform has relatively less number of players compared to mobile platform. Unfortunately, this is not something we can help with, so you can try to contact the customer service in-game for further assistance.

[elfin loom]

I wonder something, does it matter which emulator you use or does all emulators (different ones) match with each others too

[inland depot]

@cyan citrus I fixed it man thanks for the help

[cyan citrus]

Glad to hear that.

[cyan citrus]

We only recommend you to play the game on GameLoop emulator. Third-party and unauthorized emulators can cause issues, so you should avoid using them. GameLoop players only match against GameLoop players and other non-GameLoop players match with other non-GameLoop players.

[orchid stratus]

my acc has been banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @orchid stratus.

[elfin loom]

Alright and thanks for this piece of information.

[cyan citrus]

You are welcome.

[dusty yoke]

ok

[hollow cairn]

Hello whats the meaning of tomorrow 20:00

I live in pakistan whats the scene of time zones??

[cyan citrus]

Are you asking about #matches, @hollow cairn?

[hollow cairn]

Hm

Solo tpp erangel

[cyan citrus]

The time displayed there is according to your own time zone, @hollow cairn.

[hollow cairn]

What will be 20:00???

[cyan citrus]

8:00 PM, @hollow cairn.

[hollow cairn]

Hm ok thank u

[cyan citrus]

You are welcome.

[dusty yoke]

i will change gameloop

[night cloak]

Hello ,how to link discord to pubg mobile?

[elfin loom]

I don't think that is possible

[night cloak]

My friends

[elfin loom]

You have to use the alternatives that the game gives you

[night cloak]

Bro

[elfin loom]

Facebook, Twitter, Phone, E-mail, google play

[night cloak]

My friend

Have

Look

[elfin loom]

Hmm strange first time I see that

[night cloak]

Same

How?

She have huawei

Phone

[elfin loom]

I am actually not sure

are you both from same country?

[celest shadow]

It is currently only available on the APK version of PUBG MOBILE. You can download it on the official website.

▫️ https://www.pubgmobile.com/

[night cloak]

Its a legit apk?or get van?

Ban

[celest shadow]

Yes, only if you download it from the official website.

[crisp venture]

How to turn on secondary verification on ipad i dont see any option after linking my email and phone number @celest shadow

[vagrant tulip]

It depends on the country you're in if it's supported or not.

[swift bobcat]

I want to ask if poco x 3pro will support 90 fps in the next update?

[crisp venture]

@vagrant tulip i am from nepal

[vagrant tulip]

If it doesn't show up it means it's not available.

[crisp venture]

@vagrant tulip but when my account got hacked hacker enabled secondary verification how🤭

[vagrant tulip]

It will not be supported.

[vagrant tulip]

Because he is in another country ?

[crisp venture]

@vagrant tulip No nepal only

[swift bobcat]

Whay it have the able to be 90 fps

[crisp venture]

https://tenor.com/view/pedro-monkey-puppet-meme-awkward-gif-15268759

[vagrant tulip]

Maybe he used a vpn

[vagrant tulip]

The device is incapable to support 90fps.

[swift bobcat]

It is in the list of devices that will support

[crisp venture]

@vagrant tulip okay mocha if i get secondary verification option then will it be the issue of not getting code as i have seen many people complaning about it ?

[vagrant tulip]

Refer to Error 403 answer.

[crisp venture]

@vagrant tulip even i want to know which social media will be best to link in my account so that my account doesn’t get hadked in furture

[swift bobcat]

The processor able to support and the monitor is 120 hz

[crisp venture]

[vagrant tulip]

Make sure if have the backup codes in a safe place. If you didn't receive the code someday you can login through the backup codes.

[sage dirge]

what about dsync guys

[vagrant tulip]

Refer to Error 403 answers regarding this in the pinned messages.

[crisp venture]

@vagrant tulip okay dude thanks

[vagrant tulip]

All Soical media links is safe as far as your account their is secured.

[swift bobcat]

Can i know about the device that will support

[crisp venture]

@vagrant tulip Vchat is also login method ?

[vagrant tulip]

Any device with snapdragon 865 or dimensity 1100 with 90hz display will be able to access 90fps.

[vagrant tulip]

You mean VK?

[crisp venture]

@vagrant tulip yes sorry 🥺

[vagrant tulip]

Yes, it's supported. Make sure the application is downloaded on your phone.

[swift bobcat]

😥😥😥

[onyx lagoon]

How can i recover an account that i do not have access to, changing the password of all the applications connected to it. Is there any chance?

[compact oar]

You can contact customer service in-game

[sage dirge]

what about dsync that i am suffring from

[swift bobcat]

I cry on my phone good by poco x3 pro

[forest sail]

Any mod here

I am facing issue in pubg

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @forest sail. Remember to read through #faq before asking questions in the support channels.

[forest sail]

When my friends play pubg with me they are facing high ms in pubg when they play with me and when they play without me their ms is 20

Their language is same their region is same but still they are facing problem while they play with me

[crisp venture]

@vagrant tulip i need help

My account got unban and pubg said they have removed hacker phone number and twitter.When i login with my apple id it says this why ?

[cyan citrus]

What is your device?

[pearl harbor]

Anyone

Can anyone help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pearl harbor.

[forest sail]

@cyan citrus Infinix note 7

[cyan citrus]

You can contact the customer service again and ask these questions to the customer service.

[crisp venture]

Okay @cyan citrus

[forest sail]

?

I am facing this problem recent from 3 weeks

[cyan citrus]

From where did you download the game?

[forest sail]

Playstore

I am playing this game about a year and a half it just started recently

[cyan citrus]

Try to do a clean reinstall of the game through Google Play, @forest sail. Also, reset your network settings and app preferences. You can do it through your device Settings > System > Advanced > Reset Options. Reset both Wi-Fi, mobile & Bluetooth and reset App Preferences. Restart your device one time and see if it will make any difference. If the issue is still persistent, contact the customer service in-game for further assistance.

[sage dirge]

#dsync problem how to solve please

[neon kraken]

Hiii
This is BLUE GAMER
Tier Restrictions has changed anything ?

[forest sail]

@cyan citrus i did what u say but it didn't work

I uninstalled the game then i installed again when i play with my friend his ms was 150

[storm flume]

Please contact the customer service for further assistance, @forest sail. Refer to subpoint 5.4 in #faq for further information.

[dusty yoke]

you got band

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sage dirge. You can also submit a report in #old in compliance with the channel's pinned instructions.

[lucid temple]

I need help from pubg mobile team support my account has hacked from the E-mail bus still have access to account and i want to unlink the E-mail

Please help

[storm flume]

Please contact the customer service for further assistance, @lucid temple. Refer to subpoint 5.4 in #faq for further information.

[plush mist]

There's so many pubgm player's around the world , owns poco phone , most likely have the option to use 120hz screen , with flagship phone that can run pubgm easily , please in behalf of many poco family players , we need update for 90fps , or at least informations about the next update of 90fps for us , and thanks !

[paper lagoon]

Greetings, is there anything I can do if my account is hacked and blocked for 10 years? I got caught on a phishing link and my facebook hacked and when I linked the number through the mail to save my account I was banned for 10 years. Is there anything that can be done about it?? On the account Title "Mythical Fashion" and also a lot of other things

[polar marsh]

Please refer to the private message from @polar marsh for further information, @paper lagoon.

[stoic fox]

I need help with metro royale mode its not working for me

[cyan citrus]

What is the issue you are facing, @stoic fox?

[stoic fox]

Wait let me send you a screenshot

Says this when i try to enter metro royale

[cyan citrus]

This means that the game mode is not available for you, @stoic fox. Please feel free to contact the customer service in-game for further assistance with this.

[stoic fox]

It was working in the previous seasons but now it says this suddenly

[silk saddle]

Anyone here from MENA who has done the secondary verification (link to mobile) please dm me I need a little help thanks

[round spear]

When I try to submit the review it gives me this

It started happening today

[timid portal]

Hello pubg mobile management
I have a problem, which is that my account was broken and I want to restore it because I spent a lot on it and I want you to understand my situation ❤️

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid portal.

[cyan citrus]

Did you review videos today?

[cyan citrus]

Please add more details about your issue.

[round spear]

That's my first review today

[silk saddle]

I already did. You keep on sending me to ingame customer service. Which I did. They can't answer my question. Now I'm taking my chances on players from my region who has done it already, maybe I get lucky

[cyan citrus]

Please take a screenshot of your Review Missions interface and share it here.

[cyan citrus]

Did you get a response from the customer service?

[silk saddle]

I repaired the game even tho I'm pretty sure they don't even understand what the problem is. Repair game, check internet connect etc etc

[round spear]

Here

It did count

[cyan citrus]

Please try again at another time or contact the customer service in-game for further assistance with this, @round spear.

[round spear]

But now Everytime I submit it says server busy and I've to reopen the game again to see if it counted it or no

Okay thanks

[cyan citrus]

Generate another verification code and try to enter numbers only.

[silk saddle]

I'm given 5 numbers and 6 letters. Numbers look like this, 11 22 3 QdkeTy

Game won't accept

[cyan citrus]

Just try to enter the numbers, @silk saddle.

[silk saddle]

I did, won't work. Why can't they just said the exact code like a normal sms code

Something's wrong

[cyan citrus]

Unfortunately, I'm not sure about this, @silk saddle. You may try to contact the customer service again.

[silk saddle]

Just now

I tried again

I know before I key it in the code they will tell me this

I know the system will say this, but I just logged in with my email, game still say this

😏

And when I relog in with email

It gives me this

It's an endless loop

😆

[night cloak]

I want to communicate with a supervisor and talk about some errors between the 32-bit system and the 64-bit system

[timber gorge]

سلام عليكم اريد تواصل بخصوص تغير الخادم عن طريق الخطأ

[storm flume]

Please do not use languages other than English, @timber gorge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fiery cedar]

How Can I Increase RP Limit

@cyan citrus Next Update Release Date

@cyan citrus How Can Increase RP Point Limit. Why Missions Are Frozen

[timber gorge]

Hello, I am playing on a server in the Middle East, and my rating is the dominant one. I changed a server by mistake. Please, solve my problem.

[cyan citrus]

18 March.

[fiery cedar]

@cyan citrus Why RP Mission Are Frozen. How Can I Unfreeze Them

[timber gorge]

Hello, I am playing on a server in the Middle East, and my rating is the dominant one. I changed a server by mistake. Please, solve my problem.

[timber gorge]

Hello, I am playing on a server in the Middle East, and my rating is the dominant one. I changed a server by mistake. Please, solve my problem.

[night cloak]

I want to communicate with a supervisor and talk about some errors between the 32-bit system and the 64-bit system

[coral torrent]

تم حظر حسابي بدون سبب باند عشر سنوات

[storm flume]

Please do not use languages other than English, @coral torrent. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[coral torrent]

My account was banned for no reason for ten years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral torrent.

[toxic pasture]

Hello

I have a report about my account

My friend gave me account and there was someone with us was afk then my friend give me the email so I can log in the account but the other guy got back so he saw the email and he logged in and me to logged in and while I was playing he made me log out I still have the account but i don’t know the password for the email because he changed it but good thing I put my Facebook in the account so I logged in but he still can log in so I want to log him out from the email and the Twitter because he put his Twitter to so I really need to make him log out I don’t have anything to proof it’s my account but I have my friend when he gaved me the account I think because I took a screenshot I hop I didn’t delete it

[storm flume]

Please contact the customer service for further assistance, @toxic pasture. Refer to subpoint 5.4 in #faq for further information.

[grizzled zephyr]

Whats the discord for the campus tournament

[night cloak]

مرحبا

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hallo

My account has been hacked I reached out to support through the game and did not find a solution

@thin halo If i switched to ultra hd graphic i will get banned?

[verbal osprey]

Hi

[night cloak]

If I get my account back, I will file a lawsuit here in Berlin on you

[green agate]

Hello there, how can we help you?

[green agate]

As long as you are not using any external programs and only changing the graphics in the game, you should be fine.

[green agate]

Unfortunately only customer service can help you since this concerns account information.

[green agate]

You should join our offical eSports discord in #community-news.

[night cloak]

Where do I talk to out-of-game customer service?

[brittle swallow]

hello

[green agate]

Only customer service can help due to the fact that their email is only for general inquiries.

[green agate]

Hello there, how can we help you?

[night cloak]

I couldn't find a solution with in-game customer service

[green agate]

That is the only method to change account information.

[night cloak]

I need a solution so that I can send all the information

[sharp sky]

Is brother in arms gone ??

[sharp sky]

@green agate

[fathom void]

@sharp sky

[sharp sky]

Thank you 🙏

[night cloak]

i cannot change my country as the verification code was not delivered on my phone number

please help

@green agate

help

[keen epoch]

Hey

@compact oar

Before we get started, we need more information.

What is your email address?

what does it mean ?

Does he mean that I put the mailing address of the account through which I talk to him, or the account that was stolen?

Please reply and help

<@&481161015728406538>

[worldly prism]

@cyan citrus

Its about the lost emote in my acc

[compact oar]

Give the email address of the account which you are talking with support.

[compact oar]

You can contact customer service in-game

[steep pine]

When i move to another country i change my region will this covert another country crystal @celest shadow

[celest shadow]

It will not convert.

[steep pine]

Thx

[wispy crow]

When Will be Version 1.9 Patch notes released

[compact oar]

Please keep an eye on the game news in #news.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[narrow sparrow]

@celest shadow I am facing issue in beta version map download

[chilly spade]

@narrow sparrow please try to restart the game and try again on a different wifi network.

[normal fox]

@thin halo when new update

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[lost whale]

Try client repair.

[cyan citrus]

March 18, 00:00 UTC. Please keep an eye on #news for more information.

[deft creek]

How to change my reigon

[cyan citrus]

You can change your region through your in-game Basic settings, @deft creek.

[crisp venture]

@cyan citrus If pubg remove phone number and email still secondary verification is enabled on that id ?

I really dont know how am I seeing this unrecognized device even after pubg has unlink hacker number and email from my account 🥺

[cyan citrus]

Ask these questions to the customer service, @crisp venture. We are not affiliated with them.

[crisp venture]

@cyan citrus okay🥺

[left prism]

Major ping problem my ping goes from 20ms to 600 each match since 3-4 days idk why and I have a stable Wi-Fi connection smh i live in switzerland

Like there is no in between just 20ms to 600

What can I do

Or is it a game issue ? I wanna know

I have no problem w internet just in the game

[cyan citrus]

Should be an issue with your network connection, @left prism. Can you please mention your device?

[left prism]

Both my device same thing iPhone 8 and iPhone 12

Ima try to play w 4G to see if it’s really coming from my wifi cuz it barely ever happened before ive always had 20ms

[daring elbow]

Hello

[cyan citrus]

Please try to do a Routine Repair of the game from login menu and reset your network settings one time through device Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings. Restart your device one time and see if it will make any difference, @left prism. Also, make sure that you are playing on a stable internet connection.

[left prism]

That’s kinda weird tho cuz most of my friends are facing the same issue and ive seen here in the chat that there is multiple players facing the same problem so

[left prism]

Okii

[cyan citrus]

Hello! How can we help you?

You can participate in our #matches and win different prizes, @night cloak. Please refer to the pinned message of that channel for more information.

You are welcome, @night cloak.

You cannot change or remove third linked email and phone numbers at the moment, @night cloak. This is not a feature yet.

My pleasure!

[safe jungle]

No

Im sorry 😦

[cyan citrus]

Could you please elaborate?

You can find the regional communities through #735483472432594994 sub point 3.1, @night cloak. From there, you can join PUBG MOBILE MENA Discord server.

[tardy marsh]

Hallo My Name is Mera and That is My ID: 5161207739 , i have a Problem and i Hope you can help me, I can't give Popularity in my UC .

[narrow sparrow]

I did it.

[storm flume]

Please do not use languages other than English, @safe jungle. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Hello! Can you share a video recording of the issue you are facing?

[cyan citrus]

For how long have you been facing this issue, @tardy marsh?

[tardy marsh]

About a month and a half ago

[cyan citrus]

Have you tried to reinstall the game through App Store, @tardy marsh?

[tardy marsh]

No

[cyan citrus]

Can you please try to do a Routine Repair of the game from login menu or reinstall the game and see if it will make any difference, @tardy marsh?

[tardy marsh]

Okay , I will try

[elfin loom]

Hello! I have been having annoying issues since my play on emulator. Whenever my health gets depleted to low and people are shooting my game starts to become unstable and not playable. Makes it impossible for me to rush at anyone. The other problem is the character movements are not realistic as when playing on mobile! Characters seem to have faster movements on emulator.
My PC Specs:
GPU: AMD Radeon RX 480, 8GB
CPU: Intel Core i5-6400
RAM: 1x8GB (not sure how much MHz but probably 2700 or something)
OS: Windows 10
Emulator: I use Chinese Gameloop but no matter what emulator I use it's same result.

[left prism]

Thank you but now it says 20ms and act like a 300ms still 🤦🏻‍♀️ i don’t understand

[cyan citrus]

Should be an issue with your internet connection, @left prism. Try to switch to a different internet connection or switch between cellular and Wi-Fi and see if it will make any difference.

[cyan citrus]

We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance.

https://www.gameloop.com/.

[elfin loom]

Alright, thanks!

[cyan citrus]

You are welcome!

[left prism]

Okay! Thank you

[cyan citrus]

My pleasure, @left prism!

[lost whale]

Use DNS

[gleaming spade]

may i know the pmpl point system?

[cyan citrus]

For further assistance regarding PUBG MOBILE Esports, you can join the official Discord server: https://discord.gg/esportspubgm, @gleaming spade.

[gleaming spade]

thanks

[cyan citrus]

You are welcome.

[dreamy slate]

Blame me and tell rudeness

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @dreamy slate. Remember to read through #faq before asking questions in the support channels.

[dreamy slate]

It was too late for a team with me and a mistake was made and rude words were spoken

[jagged warren]

hello my brothers and sisters i have never cheated or changed an unofficial client please review my match highlights manually and reopen my account good luck NOTE: I did not change an unofficial game client, my account was banned for no reason, there is no config or anything else in my account, please I request you to check my account manually, thank you

ID:5686898985
MY NAME:2٭İ几千卂乙

[polar marsh]

Please refer to the private message from @polar marsh for further information, @jagged warren.

[ionic night]

@static sleet

[tardy marsh]

I did what you asked me to do and it didn't work

[static sleet]

How can I help you?

[tardy marsh]

@cyan citrus

[safe jungle]

@cyan citrus

[tardy marsh]

@static sleet Can you help me please ?

[safe jungle]

@static sleet

[cyan citrus]

Can you please include the following details?

Numeric User Identification.
Device.
Country.
Network type.

[cyan citrus]

Hello! How can we help you?

[tardy marsh]

Can you explain to me more? What is Numeric User Identification?

[cyan citrus]

Your game ID, @tardy marsh.

[tardy marsh]

And what is Network type ?

[green agate]

WiFi or Data @tardy marsh

[tardy marsh]

ID : 5161207739
Device : ipad pro 11 2021
Country : Germany ,Berlin
Wifi Network

[cyan citrus]

Got it! Thank you, @tardy marsh. Meanwhile, please try to contact the customer service in-game and see if they can help you with your issue.

[simple roost]

I have a question

[tardy marsh]

I've already done this , Is there a solution to the problem and how long can it take?

[cyan citrus]

I'm not completely sure about this issue, but I will forward it and let you know if I get a response, @tardy marsh.

[cyan citrus]

Hello! Please state your question.

[simple roost]

If I buy the 300 uc jujutsu kaisen pack I will get the 3 items upgraded to permanent? But I do not have the time limited ones so how can it be upgraded to permanent?

[tardy marsh]

Well I'm waiting and I hope you find a solution for me .

[timber gorge]

Hello, I am playing on a server in the Middle East, and my rating is the dominant one. I changed a server by mistake. Please, solve my problem.

[cyan citrus]

Do you face this issue always or when trying to send the popularity to a particular person?

[cyan citrus]

You will need to wait for the cool-down to be over. You cannot change your server before that.

[timber gorge]

@cyan citrus I changed the server by mistake and I'm evaluating Superior Dominant

[cyan citrus]

You will still need to wait for the cool-down to be over to change your server again, @timber gorge. There is no other way. Please wait patiently and be extra careful next time.

[glass folio]

Hi

Is there any to get leadership of our clan back?

[timber gorge]

@cyan citrus How do I wait for the specified period because this server was changed by an error with Internet problems 450 fixed

[cyan citrus]

Only the leader of a clan can switch the leadership to a clan member.

[glass folio]

But me and my friends stopped playing due to some reasons and now this random Chinese dude is leader

And he's not even active

[cyan citrus]

You have already been answered. There is nothing we can do to help you with this. The cool-down is there for a reason and you can only change your server once every 60 days. This is same for everyone. Hope you understand.

[cyan citrus]

Unfortunately, we will not be able to help you with this. You may try to contact the customer service in-game for further assistance with this.

[glass folio]

How does it even work

Y would the leader go to some random person and not the co leader or elite?

[timber gorge]

@cyan citrus I have one of my relatives with a YouTube channel in a million, and God willing, you will download and evaluate on the Play Store a game that fails to solve people’s problems

[cyan citrus]

This is not an issue, @timber gorge. As you have already been answered, please stop repeating the same questions.

[rocky mulch]

Can you speek arabic ??

[cyan citrus]

No, @rocky mulch. You may refer to #735483472432594994 sub point 3.1 for regional communities.

[molten quest]

Who can help me do conquer I am noob so don't make fun of me

[cyan citrus]

As mentioned earlier, you may try to contact the customer service in-game for further assistance.

[cyan citrus]

You may use #activities to find other players. This channel is meant for support related to the game.

[molten quest]

Oops srry

Bye

[glass folio]

I've sent them a message so you know how long it'll take for reply?

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every, @glass folio. Please wait patiently while they get back to you.

[storm flume]

Please do not use languages other than English, @timber gorge. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glass folio]

👍👍ty ✌️✌️

[cyan citrus]

You are welcome.

[molten quest]

How do I get more silver fragments.

[simple roost]

@cyan citrus can you answer plz

[celest shadow]

You will receive the permanent items once you made the purchase.

[simple roost]

Oh ok thanks piston.

[onyx plover]

why my car haven't any animation ? but from old years was animation xD

[celest shadow]

You can purchase Silver Fragments with Season Tokens from the Shop or dismantle duplicate items.

[tardy marsh]

I face this problem when I want to give popularity to anyone

[cyan citrus]

Got it! Thank you, @tardy marsh.

[tardy marsh]

your welcome

[dapper edge]

hello can samone help me

[onyx plover]

@cyan citrus answer to me I used more than 70K UC to get this car for animation not just for mythic xD its unfair YOU KNOW IT ?!

[green agate]

Hey there, can you tell me the issue?

[cyan citrus]

You may report this issue through #old in compliance with the channel's pinned instructions.

[dapper edge]

I was selling the account to someone and he got the Facebook link and modified the game files to steal the account, and I took ban 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dapper edge.

[onyx plover]

okay I do , i hope do somethings , or I never used UC anymore .

[woven plover]

Hello my account got hacked and it’s being passed around to other people I don’t even know. I still have access to it but I don’t know how to just get them off my account

And I’m trying to contact PUBG and stuff but I rlly don’t know how

[cyan citrus]

Can you share a screenshot of your in-game Basic settings, @woven plover?

[woven plover]

1 sec plz

I don’t use Twitter so that’s the hacker and I use apple not “oppo”

[cyan citrus]

Got it! Thank you, @woven plover. To start with, please try to link a phone number to your account as soon as possible and enable secondary verification through your in-game Basic settings. After that, logout from all the devices through your in-game Basic settings and contact the customer service in-game for further assistance to remove the unauthorized access from your account.

[woven plover]

Okay Thankyou very much

[cyan citrus]

You are most welcome.

[dense elm]

Hello. unable to pay as your account may be at risk 1138. how can i solve

[storm flume]

Please contact the customer service for further assistance, @dense elm. Refer to subpoint 5.4 in #faq for further information.

[woven plover]

Oh something just happened, when I was putting in my info for my secondary verification to strengthen my account, it kept saying I was putting in the wrong region code. What do I put then if I live in the US?

[narrow sparrow]

can i get a mail of pubg mobile?

[crystal pulsar]

Hi

[green agate]

For general inquiries, [e-mail]

[crystal pulsar]

I'm wondering if the Poco X3 Pro will support 90fps in the next PUBG update

[cyan citrus]

Try 1 without any symbols.

[green agate]

Keep an eye out for any announcements on this.

[woven plover]

I never used symbols I only used letters and Caps like “USA”

[cyan citrus]

You should enter your mobile number there, @woven plover. Only in numeric.

[crystal pulsar]

@green agate Well, what are the conditions that a phone must have in order to support 90fps

[woven plover]

Ye livik

[static sleet]

Yes.

[woven plover]

Oh lol ye monster trucks only spawn in livik so u gotta do it there

[near geyser]

I need help because I lost a steel front mk14 and full level6 amour steel front and a level 6 bag in map 2 because I got kicked out of the match

[woven plover]

Okay, so it’s letting me put numbers in but when I put in my number in the region part a good chunk of it is gone, like for example if I did 860-123-4567, it would only show me “8601” where did I go wrong?

[crystal pulsar]

@cyan citrus Well, what are the conditions that a phone must have in order to support 90fps

[cyan citrus]

You should remove the dashes. I said you should put only numbers.

[manic idol]

@cyan citrus Hello, how do I contact customer service in Buggy?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @manic idol.

[woven plover]

Okay ima try it like that

[woven plover]

Okay, I tried it and It said my mobile phone number does not support this phone feature and I put my number in both spots the region spot and the phone number spot as well what should I do?

[cyan citrus]

Can you share a screenshot of the error, @woven plover?

[woven plover]

Ok

[cyan citrus]

Did you change the default country/region code, @woven plover? Please try to enter your own Country/Region code and in Mobile number section, enter the mobile number without the region code because you have already put it in the Country/Region option. If the issue is still persistent, contact the customer service in-game for further assistance.

[woven plover]

Okay one question I have is how to find my region code I’ve been looking it up and I don’t know where

[manic idol]

Hello, how do I contact customer service in Buggy?@vagrant tulip

[cyan citrus]

Do you live in USA?

[woven plover]

I do

[cyan citrus]

Then it should be 1.

[woven plover]

Okay I’ll try it

Thank goodness

It worked

Thankyou

[cyan citrus]

Glad to hear that and you are welcome, @woven plover.

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @@manic idol.

[narrow sparrow]

i tried this as well but nothing happen.

[dusk sorrel]

poco f3 is gonna get 90 fps?

[storm flume]

Please refer to this channel's pinned messages for further information, @dusk sorrel:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[crisp venture]

@cyan citrus how i can provide a short video clip in in-game customer support

I need to provide them for better understanding

😣

[cyan citrus]

You can attach files through your ticket through bottom-left of the screen, @crisp venture.

[crisp venture]

@cyan citrus when i click on it i dont see the video it only shows me the picture to send

[cyan citrus]

You can upload the video to YouTube and send the link instead, @crisp venture.

[crisp venture]

@cyan citrus will they see it i have a youtube channel by the way ?

But 1year ago i left streaming

[cyan citrus]

Is there any issue with that?

[uneven plover]

how do iturn these tips off

and how can i turn language matchmaking off apart from waiting for it to ask

[crisp venture]

@cyan citrus no like if i send them a video clip how they will trust that this is my Youtube channel.should I provide them my Id and password for any kind of trust issue

[cyan citrus]

No, you should definitely not provide your login information to anyone, not even the customer service, @crisp venture. Neither they will ask for it. Now please continue with the customer service.

[crisp venture]

@cyan citrus okay I recorded a short video and upload to my youtube channel and sent them a link

[stoic schooner]

@cyan citrus
Why is vehicle RP m9, m10 not arriving?

[sonic breach]

@cyan citrus hello in my audio settings my Music iss off but i hear a really loud music sound and its not going away

How do i fix it ?

[cyan citrus]

Please try to switch to a different lobby music through your music album and see if it will make any difference, @sonic breach.

[sonic breach]

No its still bad so loud and its not working

@cyan citrus

[cyan citrus]

Please share a screenshot of Background Playlist settings, @sonic breach.

[stoic schooner]

@polar marsh @cyan citrus
Why Vehicle Skin Wasn't Added to the Royal Pass M9 ,M10 ?

[stoic schooner]

Why Vehicle Skin Wasn't Added to the Royal Pass M9 ,M10 ?

[storm flume]

Please do not use languages other than English, @lost galleon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lost galleon]

New account hack site

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @lost galleon.

[wraith hinge]

Hey anyone help to understand mythic fashion achivement i mean what are the items count for that achievement only outfit or headgear too?

[worldly prism]

@cyan citrus

Help me🥲

You didnt help me🥲

[south jetty]

Help me banned 10 years please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south jetty.

[rigid void]

My account has been banned for 3 months, but I did not violate the rules and the consumer agreement. Please reconsider. Thank you very much.
ID 5350806215

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rigid void.

[cyan citrus]

The Royale Pass is not out yet. Please keep an eye on #news for more information.

[slender hare]

I have a problem

[real osprey]

My account in the game is banned and I don't cheat or use third party software id:5667459620

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real osprey.

[slender hare]

Can I speak Arabic

Because I can't speak English

Very good

[storm flume]

Please do not use languages other than English, @slender hare. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[slender hare]

Ok

The problem is that when I open the scoop and shoot it is not stable and moves strangely

[forest sail]

@cyan citrus hello it didn't work what i should do now

[storm flume]

Please contact the customer service for further assistance, @forest sail. Refer to subpoint 5.4 in #faq for further information.

[forest sail]

Customer service didn't help to

[cyan citrus]

Sadly, we will not be able to help you with this any further, @forest sail. You may also report the issue through #old in compliance with the channel's pinned instructions or contact the customer service again.

[slender hare]

This the problem

Pls help me

@cyan citrus

[cyan citrus]

Are you using gyroscope, @slender hare?

[slender hare]

No

@cyan citrus

[cyan citrus]

Can you try to close your gyroscope settings and see if it will make any difference, @slender hare?

[slender hare]

The gyroscope is off because my phone does not support it

@cyan citrus

[steel pawn]

not collectiong??

[slender hare]

@cyan citrus

[cyan citrus]

What is your device, @slender hare?

[slender hare]

Oppo Reno 2, @Bunk#3717

[cyan citrus]

It seems like you have already collected the reward and it is bugged. Try to restart your game.

[slender hare]

@cyan citrus

[steel pawn]

not in inventory

[slender hare]

@cyan citrus

Oppo Reno 2

[worldly breach]

I need help, this message appeared when I logged into my account in PUBG

[slender hare]

Are you opening programs or files? @worldly breach

[storm flume]

Please do not use languages other than English, @slender hare. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[worldly breach]

No, I open the game normally

[slender hare]

Ok I don't no

Call any moderateor @worldly breach

[worldly breach]

Like who I am I don't have a mediator

[slender hare]

Say your problem and wait

@worldly breach

[worldly breach]

I say my problem anywhere

[slender hare]

Here

[worldly breach]

This message appeared suddenly for no reason when I logged into my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @worldly breach.

[night cloak]

My friend has a hacker on his account who already linked his twitter. Is it possible to do something against him?

[cyan citrus]

Apologies for the delayed response. Please try to do a Routine Repair of the game from login menu and reset your device settings one time through Settings > Additional Settings > Back Up and Reset > Erase All Data (factory reset) > now tap on Reset System Settings Only. After that, reboot your device one time and see if it will make any difference.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[fringe bridge]

The war frame event thing is broken. Anytime you click on it shows a loading symbol and none of the missions progress

[cyan citrus]

You can use download the GameLoop emulator through the link below and you can play the game on PC by using the emulator.

https://www.gameloop.com/.

[cyan citrus]

Please share a video recording of the issue you are facing.

[fringe bridge]

Could I send a screenshot instead?

[cyan citrus]

Sure, @fringe bridge.

[fringe bridge]

Anytime I click on the missions it does this and most of them should be completed

[cyan citrus]

Got it! Thank you, @fringe bridge. Can you please mention your device?

[fringe bridge]

iPad Air 4th generation

[cyan citrus]

Got it! Please try to do a Routine Repair of the game from login menu and reboot your device one time, @fringe bridge.

[fringe bridge]

Ok

That seemed to fix it, thank you

[cyan citrus]

You are welcome, @fringe bridge.

[night cloak]

@cyan citrus why is livik still a beta map?

[vague violet]

Please Help!
I want to unlink my Gmail account on pubg mobile
So what procedure i can do it?

[cyan citrus]

Can you please share a screenshot of your in-game Basic settings, @vague violet?

[vague violet]

Ok wait

[cyan citrus]

Are you asking about third linked E-mail, @vague violet?

[vague violet]

Yes

[cyan citrus]

It is not possible to remove third linked E-mail and phone numbers at the moment, @vague violet. This is not a feature yet.

[vague violet]

Why?
Please help me to remove this link .
Otherwise am in trouble.
Please

[dusty bluff]

can someone help me my account keeps getting frozen for 10 minutes

im on emulator

why is that?

[cyan citrus]

It is simply not possible because you cannot manually remove it. What is the issue though?

[cyan citrus]

Please share a screenshot of the issue you are facing.

[dusty bluff]

ok

[vague violet]

Its personal issue
Am not share

[cyan citrus]

Unfortunately, you can still not remove it, @vague violet. You may try to contact the customer service in-game and see if they will be able to help you out.

[vague violet]

In future! Pubg mobile add this option for players to unlink this third email link?

[cyan citrus]

No information regarding this, @vague violet. Please feel free to provide your feedback regarding this through #old.

[vague violet]

Ok @cyan citrus thank you much.
But am still in trouble 🙃

[dusty bluff]

here @cyan citrus

sorry for lag

when I shoot my account freezes

[cyan citrus]

Only GameLoop emulator is recommended to play the game, @dusty bluff. Please delete the third-party emulator and download the emulator again through the link below.

https://www.gameloop.com/.

[dusty bluff]

im on a chromebook

[cyan citrus]

You are clearly using a peripheral device, so please uninstall the game as it is not allowed to play the game with peripheral devices without the official emulator, @dusty bluff.

[dusty bluff]

oh okk

[night cloak]

Can I write to you privately about the account because I really need help

[cyan citrus]

No, @night cloak. We only provide community support through this platform and we cannot help you with issues related to compromised or stolen accounts in any way.

[night cloak]

Ok

Thanks anyway for your fast reply

[cyan citrus]

My pleasure!

[vestal zealot]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @vestal zealot. Remember to read through #faq before asking questions in the support channels.

[final pumice]

My account level 80 banned for no reason today

[polar marsh]

Please refer to the private message from @polar marsh for further information, @final pumice.

[gentle salmon]

The iPad 9th generation display isn't more than 60hz why is PUBG showing 90fpa in settings?
Glitch?

[regal brook]

Please unmute me Pubg Mobile

[weary heath]

Hey PUBG, please take a look at my account again I wasn't cheating …ID: 5374859319

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary heath.

[regal brook]

Hey PUBG, Last week i got banned for 7 days and now again!!!This is outrageous

I used my mother tongue language and it got censored the word wasn't even cursive and it got censored and i got automatically banned from using the chat in game

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future. If you believe that your mute was unfair, feel free to contact the customer service in-game for further assistance, @regal brook.

[regal brook]

I really didn’t say anything bad i dont know why there is such issues with translation

[oak dragon]

@Quendi
So only Gameloop is allowed? I had a friend that was using Bluestacks and I got banned for a week. Conqueror status back to gold . -_-

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak dragon.

[regal brook]

I did report but i need to get the ban lifted i have very important conversations that i need to have with my friends

It was unfair since i just got unmuted and it hurts bro

[cyan citrus]

Not something we can help with, @regal brook. Feel free to contact the customer service as mentioned earlier.

[regal brook]

Alright thanks for the help!!!

[cyan citrus]

You are welcome.

[gusty jacinth]

Solve matchmaking problem tencent

[tepid tree]

How can i change my country or hiw can i fix?

[devout ginkgo]

@cyan citrus are u able to play 90 fps on iPhone 12 pro max ?

[cyan citrus]

No, @devout ginkgo. This device is unable to run the game at 90 FPS.

[devout ginkgo]

@cyan citrus so only 13 pro max

[cyan citrus]

Please disable the matchmaking preferences and try again.

[devout ginkgo]

@night cloak my friend has 13 and it doesn’t have 90 fps

[cyan citrus]

The option to change your region may not be available for your account. This happens when your account is registered in European Economic Area (EEA), so you will not be able to switch your region due to General Data Protection Regulation (GDPR). You may try to contact the customer service in-game for further assistance with this.

Should be Contributor, but use the #discord channel for such questions as this channel is meant for community support related to PUBG MOBILE.

[regal brook]

Hey PUBG Where can i check the email that the devolopers sent me in-game I'm having trouble finding it

[cyan citrus]

Not sure about your concern, but you can find your mails by tapping on arrow icon on bottom-right and tap on ''MAIL'', @regal brook.

[regal brook]

I want to report it to customer service but it isnt showing me my problem there is nothing related to muted account

[cyan citrus]

You may try different options available, @regal brook. Unfortunately, we will not be able to help you with that any further.

[regal brook]

I want to have a conversation with them they just send me the bot questions none of them match or are related to the issue

[cyan citrus]

Again, not something we can help with, @regal brook.

[regal brook]

Damn bruh

Quendi your a discord mod you are a representative of the game

[cyan citrus]

No. I'm just a volunteer, @regal brook. We only provide community support through this platform and we are not affiliated with customer service.

[regal brook]

Still tho help me out

[cyan citrus]

I simply cannot, @regal brook. Please avoid repeating the same question.

[regal brook]

Lmao okey bro

[storm flume]

Please avoid going off-topic, @regal brook. You may have unrelated conversations in #chat.

[pallid canyon]

Hi. I think my question is answered in guildline 2.9. Trying to log in on my ipad via email. Logs in says there is suspicious activity and I need to log in via verification code or reset my password. Verification never comes for either a password reset or the verification code log in.
I have my own M365 account and nothing is in junk.
I also logged into the Krafton account and setup there. I have repaired, I have removed and reinstalled. Customer Service link does not work.
I've done some reading online but nothing really gives me an indication other than 2.9 in the guildlines.

Any suggestions?

[terse bison]

why uc is expensive?

moderator?

[vagrant tulip]

If you think that the UC is expensive you may write a feedback about it there #old.

[unreal hull]

Hello when will the Jujutsu kaisen event will end 15 march at 00:00 or 16 march at 23:59 ???

[dull lichen]

My acount band

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull lichen.

[weary token]

my account was stolen, access to the social network was untied, I need help

[small solstice]

When will c2s4 end

[feral forge]

You may refer to this:

[small solstice]

ah alr, ty

[storm flume]

Please contact the customer service for further assistance, @weary token. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Do you need any assistance related to PUBG MOBILE, @brisk spruce? If not, please move to a discussion channel.

[balmy jackal]

Whats all the stars system after Ace Dominator? I don't understand it

[feral forge]

Are you referring to the Conqueror tier?

[night cloak]

@feral forge There's a cheater killed behind the wall + i have a proof (record)

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[feral forge]

Usually the events will end at 00:00.

[woven plover]

@feral forge I have a question about login verification codes my question is how many times can you do it? Because I have 2 accounts and ones connected to Facebook and one is a account I have to put my email and stuff in

But I keep forgetting my password (and I keep forgetting to reset it and stuff)so I use the verification code each time I’m switching from my accounts. But today I didn’t get a verification code and obviously it was because I used it many times so I would like to know the amount of times I can get a verification code to log in so I can be mindful next time

[analog frost]

Hello I have one problem, my account was hacked, and the hacked gave my ban 1 day after 7 day and the pubg mobile team gave my ban 10 years . What I have to do? Because I don’t want to wait 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @analog frost.

[spare trail]

how long is the time out when a player get's kicked from a room by the room host?

[junior roost]

Good day I would like to ask if I use a lightning connector earphones for pubgm, and I will use my mic, will it lessen the volume of my in-game sounds? I had an issue using other earphones that if I open my mic in-game it will lessen the volume of my game. I'm using Iphone 13 Pro Max. I came from android and I also encountered this issue on my past android devices with type c earphones

[vagrant tulip]

Depends on what kind of headphones. If it's Apple headphones you should be fine. If not try to insert the headphones slowly in the port.

[junior roost]

Actually I'm planning to buy the apple earphones but with lightning connector. My other option is getting a lightning to 3.5mm adapter and getting also apple earphones with 3.5mm connector

[vagrant tulip]

Both will work fine if you face some issues with it make sure to insert the headphones slowly into the port.

Also insert the headphones before opening the game.

[junior roost]

Ohh okay!!

[junior roost]

Thanks!!!

[vagrant tulip]

You're welcome.

[broken plank]

someone help me, my account got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @broken plank.

[winged pewter]

How to use tomorrow some youtubers dev version use in their pubg leaks videos? @lime juniper @thin halo

That is not beta version it's another version but how to get they it?

Any staff member leak it?

@lime juniper mam check your DM...or unblock me

[vagrant tulip]

These are data-mined content @winged pewter, We recommend that you create videos that do not violate PUBG MOBILE's terms of service.

▫️ https://www.pubgmobile.com/terms.html

[winged pewter]

@vagrant tulip no my question is that tomorrow they use different beta or dev version ..how they get it...bcs before it they use normal beta version in their leaks ...I have no problem with their videos or leaks ..!

@vagrant tulip this is not beta version bruh!

How can data minors access to this version ...this is my question !

Hellooooo......

ERRORA 403

[winged pewter]

No support so annoying.....

[versed helm]

@celest shadow any mods or admin

its urgent

@lime juniper its urgent very urgent mam please check your dm

[night cloak]

[winged pewter]

@versed helm what happen! Error mam nothing check totally ignored to innocent users ❄️

[night cloak]

cloud digging specially in android devices

[winged pewter]

@night cloak so how can I get that version ! Is it possible for me?

[night cloak]

Error dm off. 🥲

[winged pewter]

[vague lily]

In my pubg movile account I don't have option to change my server to asia

Server/region

Any solutions to this?

[winged pewter]

Errora is not here maybe...

[vague lily]

?

<@&481161015728406538>

[stoic schooner]

<@&481161015728406538>
Why is the Royal Pass M9, M10 Vehicle Skin not being inserted?

[vagrant tulip]

This is Beta version.

[vagrant tulip]

The royal pass hasn't been officially out. Please wait untill it's released and if you didn't like it you may write your feedback there #old

[winged pewter]

@vagrant tulip but my beta version not have so many watermarks on my screen...but dev version or alpha have it

[vagrant tulip]

The change country/region option is not available for accounts in the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). Thank you for understanding.

[stoic schooner]

Rp video M9 ,M10
Luckyman link
https://youtu.be/IKwjMScyNBA

[vagrant tulip]

It's impossible to reach the Dev version. This is actually the Beta version somethings you may not understand as you're not experienced in such things.

[rain hawk]

Please Help I Want To Change My Region.

[vagrant tulip]

This isn't official. This is data mining and may not be correct at all. If you still didn't like it you may write your feedback about it there #old.

[vague lily]

Firstly it was asia server then it was change to france region and now not getting back

[winged pewter]

Ok

[vagrant tulip]

You may write your issue here if it's something related to PUBGM.

[rain hawk]

I Want To Change My Region.

[vagrant tulip]

Because France is in the Europe union and they have a special law which doesn't allow data to be transferred to another regions. This law is not from PUBGM it's by the EEA Law.

[vagrant tulip]

You may change it in the settings.

[rain hawk]

But The Region Option Is Not Showing.

[rain hawk]

But The Region Option Is Not Showing.

[vagrant tulip]

The change country/region option is not available for accounts in the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). Thank you for understanding.

[vague lily]

If someone changes to france from asia then we can't get back to asia

Wtf

[vagrant tulip]

Yes, that is because of the European union law.

[winged pewter]

@vague lily so why you change it 1st without any info?

[vague lily]

There was no such law that time

[winged pewter]

Ok

[vague lily]

Even when we changed we get option to change but it needs certain days but now there is not even option

[vagrant tulip]

The law is older then the game itself what do you mean it wasn't there ?

[vagrant tulip]

That's if you changed to a non EEA country.

[vague lily]

Cant we do anything we don't get good crates
crates in asia comes in spin in france

[vagrant tulip]

Nothing can be done its LAW

[vague lily]

We never heard of such rules of no getting back they should warn us before applying

[vagrant tulip]

Well it's in the privacy policy which you agree on once you open the game.

[vague lily]

So it's my problem of not reading the whole policy and clicking i agree🤣

[vagrant tulip]

Yes it is

Better luck next time read 🤷‍♂️

[vague lily]

Have you ever read it completely?

[vague lily]

Its too late

[vagrant tulip]

Yes i did.

[vague lily]

No you haven't

It's a lie

[vagrant tulip]

Indead i did. I suppose this is offtopic for this channel please use #pubg-mobile or #chat for such conversations.

[vague lily]

If we change to any european country there's no getting back

[vague lily]

Its related to support

1 like =100 support for poor me

Which means my account have become useless with all that popularity some rare stuff

[thin halo]

@vague lily Use #chat or #pubg-mobile for such conversations. This channel is meant for user to ask help regarding the game. You can provide your opinion in another channel.

[vague lily]

Iam asking support not providing any suggestions

[stoic schooner]

Will Vehicle Royal come near or not?

[toxic brook]

So questions here. Isn't exploiting glitches against TOS? If it is why are people outside of the map in metro never punished?

[night cloak]

How to remove dance in the game

I mean, I want to see new dances, but I don't.

[toxic brook]

Thanks for the info

[pale hawk]

M9 royal not coming but many youtuber M9 royal pass Max video why this 500k Uc account youtube take action@vagrant tulip @lime juniper

https://youtu.be/F0AZNfBx86o M9 Royal pass maxout why pubg team take action @lime juniper @polar marsh @vagrant tulip

[celest shadow]

How can we help you?

[versed helm]

@celest shadow want to talk with error its urgent so

[celest shadow]

What does it concern?

[celest shadow]

Please wait for the new Royale Pass to be available and provide your feedback in #old.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @pale hawk. We may otherwise have to mute you.

[celest shadow]

If you encounter players exploiting glitches and using it to gain an unfair advantage over other players, please report them using the report feature in the game.

[celest shadow]

Can you please elaborate on your inquiry?

[storm flume]

Please avoid going off-topic, @ionic ocean. You may have unrelated conversations in #chat.

[odd cave]

new update date?

[celest shadow]

March 18, stay tuned and keep an eye on #news!

[odd cave]

thanks piston

[ionic ocean]

I'm not going off topic
I want to report as well,
https://youtu.be/FeS_tXv5am4 M9 Royal pass and upcoming Crate. This is not release yet. This is also Leaks. pubg team take action @lime juniper @polar marsh @vagrant tulip

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @ionic ocean. We may otherwise have to mute you.

[upbeat shadow]

My account was stolen by attackers and my account was banned, how can I unblock it???
here is my id: 5304521725
please do something 😭🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upbeat shadow.

[placid belfry]

Hello i just recently recovered my hacked account and the hacker changed my server form asia to south america which makes it unplayable what should i do ?

[celest shadow]

Happy to read that you have successfully recovered your account. You will need to wait for the cooldown before you can switch to another server. In the meantime, you can ask a friend to invite you if you want to play in Asia.

[placid belfry]

Aight thx a lot

[haughty narwhal]

I don't use any hack so why my account was banned for 10 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @haughty narwhal.

[coral pendant]

I would like to ask if Tencent will add the open frame system in the next update for March 18, and will the Poco X3 Pro phone support 90 frames
@celest shadow

[storm flume]

Please refer to this channel's pinned messages for further information, @coral pendant:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

why my pubg account doesn’t have option to link phone number with third link email ?

[cyan citrus]

Can you share a screenshot of your in-game Basic settings, @night cloak?

[night cloak]

I only have emai linked I can’t find the phone number option and I can’t even see my region

[mighty axle]

Hi

My pubg account was hacked.
The hacker has access to Twitter and Apple account.
I want to unlink.
I have access through Gmail

Kind regards .

[cyan citrus]

No information regarding your first question. Poco X3 and all the its related models are unable to run the game at 90 FPS. You may refer to pinned message of this channel for more information.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[timber gorge]

Please private next update when servers change

[cyan citrus]

Could you please elaborate, @timber gorge?

[true fulcrum]

hello i want to ask could you help me unlinknut email because i forgot it i wanted to sign in with email and i forgot

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment, @true fulcrum.

[true fulcrum]

and when will it go?

[cyan citrus]

No information regarding this, @true fulcrum. You may provide your feedback about this through #old.

[mighty axle]

@cyan citrus

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @mighty axle. Remember to read through #faq before asking questions in the support channels.

[wispy cosmos]

Why my game keep updating the same file size ? Halpss 😩

[cyan citrus]

Hello! Can you please mention your device, @wispy cosmos?

[wispy cosmos]

OnePlus 8T

[cyan citrus]

Can you elaborate on your issue a bit more or share a video recording, @wispy cosmos?

[wispy cosmos]

I just downloaded the game , downloaded the 700+mb files and there is a 21mb file that keep updating

[cyan citrus]

Got it! Thank you. Please try to do a Routine Repair of the game from login menu, clear game cache and restart your device one time, @wispy cosmos.

[stoic schooner]

@cyan citrus
Will vehicle skin come in Royal Pass or not?

[cyan citrus]

No information regarding this, @stoic schooner. Please keep an eye on #news for more information.

[sudden viper]

hi how do i get the role content creator

[stoic schooner]

<@&481161015728406538>
Will Vehicle skin come Royal pass M9 M10 Yes/No

[cyan citrus]

Please refer to Community section under Roles in #735483472432594994 for more information.

[celest shadow]

Please do not repeatedly ask the same question as we currently do not have any information regarding this. You may wait until the new Royale Pass is available to find out.

[sudden viper]

Thnx

[cyan citrus]

You are welcome.

[rain stratus]

How can i change region without waiting 49 days?

[cyan citrus]

You cannot do that, @rain stratus. You will need to wait for the cool-down to be over.

[rain stratus]

Thanks man🤎

[cyan citrus]

You are welcome, @rain stratus.

[clear token]

How do I cancel a report

[dim prairie]

hi pubg mobile team

[sand basin]

@cyan citrus Hi I have a question. What does this mean? Did my picture get reported? It’s just a face nothing crazy lol

[chrome dagger]

hi, i bought unknown cash in game, 24 hours passed but still not added to my account

@lime juniper

[storm flume]

Please contact the customer service for further assistance, @chrome dagger. Refer to subpoint 5.4 in #faq for further information.

[hoary elbow]

hello can you help me

[simple orbit]

can some1 tell me why the region option isnt on my settings

[hoary elbow]

@Quendi
hello can you help me

[storm flume]

Permanent Invite Link:

:white_small_square: https://discord.gg/pubgm

[hoary elbow]

@cyan citrus
hello can you help me

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hoary elbow. Remember to read through #faq before asking questions in the support channels.

[green agate]

Region that you are in?

[green agate]

You can only use ingame preset profile pictures until the restriction is lifted.

[green agate]

Hey there, can you tell me your issue?

[hoary elbow]

My account has been hacked, contact the support team, unlink the email and phone number, and authenticate my secure Facebook account, but it still asks for a secondary verification code How can I solve it?

[green agate]

You need to contact customer service then for the issue.

[hoary elbow]

Hannaq has been contacted, shared, and commercially linked It doesn't ask for a secondary verification code even though I'm trying to log in from Facebook Where can I get that code?

@green agate

Hannaq has been contacted, shared, and commercially linked It doesn't ask for a secondary verification code even though I'm trying to log in from Facebook Where can I get that code?

[green agate]

You have to contact customer service since the issue contains account information.

[sand basin]

Yes I understand but why has it been restricted? Is there a reason

[green agate]

Your profile picture is most likely in violation.

[hoary elbow]

@green agate
I know that, I know that, and I know my account But when it asks me for a secondary verification code and I don't know who to get it Now I do not know how to tell them about my problem, I will attach a secondary photo. There is no phone number or an electronic account

[green agate]

Only customer service can change your account information or help you on the issue. Please refer to them.

[zenith rock]

hey i want to unlink my email

[hoary elbow]

@green agate
Thank you

[green agate]

E-mail addresses and phone numbers can currently not be unlinked.
You can try and contact customer service though.

[zenith rock]

how to contact customer service?

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[silk storm]

Please can you help me get back to the european server please ms is still rising even with this server please

[green agate]

You should sit tight until you can physically change your region.

[silk storm]

Thanks

[green agate]

Also note that once you change your region to Europe you cannot change it anymore.

[silk storm]

It doesn't matter, just take me back to Europe, I'll thank you

[silk storm]

msms is very high here

[silk storm]

please

[green agate]

I understand, just change it yourself once the timer is over.

[dusty yoke]

arabic

[silk storm]

If I convince them to change it, if they try to zero all my points and bring me back to the Bronze layer there, I suffer greatly in raising a layer.

[silk storm]

Just try to help please

[green agate]

You can try and contact customer service if you cannot change it after the timer is over.

[silk storm]

OK 👌 Thank you

[dusty yoke]

ok i understand arabic

:0

🙂

[green agate]

Hey there, thank you for the help. Unfortunately do please keep unnecessary chatting out of this channel.

[silk storm]

I don't know a lot of foreign Arabic

I don't even know her writing correctly

[spare comet]

please help me i dont know what to do...

[silk storm]

Use translator and spell check in all languages

[green agate]

Are you not receiving the code? If so, please kindly contact customer service as this contains account information.

[dusty yoke]

me too i live in Arabic country 1 year only so i am not good

[wind tree]

i got a question

[green agate]

Hey there, can you tell me the question?

[silk storm]

Thank you for your good heart, may God bless you

[wind tree]

my account got scammed in 2020

I dont any access to it now cuz my phone got icloud locked

So is there anyway i can get the account back

[green agate]

You could try to contact customer service if you feel like the evidence you have is enough to prove your case.

[wind tree]

The in game customer service is useless

its usually the bots talking

[green agate]

Only they can help you since this concerns account information.

[wind tree]

I've been trying since 2 years

oh

[green agate]

Yes, us moderators cannot handle such things.

[wind tree]

Like what kind of a evidence

I have ss of gameplay on that account

[spare comet]

I didn't get a code, it's not my number. I don't know and don't know where to turn

[storm flume]

Please contact the customer service for further assistance, @spare comet. Refer to subpoint 5.4 in #faq for further information.

[dusty yoke]

is in the emulator the 90fps is real?

[spark lintel]

Is this getting fixed in 1.9 update? Its a bug in the game which takes the recoil suddenly to left and there is slight frame skip, doesnot happen in other games. Its frustrating. 13 pro max btw. No hate intended.

Its not in every 13 pro max tho😩

This will be my last season if not fixed man, switching to apex🥺

[cyan citrus]

Depends on the refresh rate of your monitor, @dusty yoke. Without a high enough refresh rate on your monitor, the 90 FPS will not be that much effective.

[spark lintel]

anyone knows?

please

[cyan citrus]

For how long have you been facing this issue, @spark lintel?

[spark lintel]

from the start

even replaced my phone

[cyan citrus]

From the start of the game or since you started using the new device?

[spark lintel]

from new device

xs max was fine

see i replaced the devoce too

[spark lintel]

please pass it to dev asap, i am not feeling well man

[stoic schooner]

<@&481161015728406538> @cyan citrus
Girl in Royal Pass Beautiful Face and Hairstyle What was that one in pubg mobile old S5?

[dusty yoke]

is it good

[cyan citrus]

Got it! Please try to do a Routine Repair of the game from login menu and reset your device settings through your device Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. Reboot your device one time and see if it will make any difference.

[cyan citrus]

This does not show your refresh rate. Which operating system are you using?

[spark lintel]

i replaced the phone man

still has the issue

i am on developer beta 15.4 ios so I have tried my best

but apparently problem is in game

apex or any other games donot have the issues

[cyan citrus]

Please follow my steps here first and let me know if it will make any difference, @spark lintel.

[celest shadow]

Royale Pass Season 4 and Season 5 respectively.

[spark lintel]

tried several times quendi

[dusty yoke]

windows 10

[dusty yoke]

?

[cyan citrus]

Here, @dusty yoke. You can check your refresh rate by following these steps.

[spark lintel]

are you taking my issue lightly or seriously because its been forever like this😢

if not fixed so much money waste on my account and my device as well

[stoic schooner]

please sir and i will ever come near or not ?

[celest shadow]

What do you mean?

[cyan citrus]

Are you still in Apple Beta Program?

[spark lintel]

no i withdrew

but i can still hop in

matter of minutes

troubleshooted everything from accesibilituy to touch accomodations to game reset and phone reset nothing worked

[stoic schooner]

Whether rain will come again in Royal Pass or not and will girls hairstyle come?

[celest shadow]

As we have informed you, we do not have any information regarding this.

[spark lintel]

havent even put my sim card yet cuz i been reseting and other stuffs

nothing working unless its fixed from dev side

[celest shadow]

I would recommend not putting your control buttons too close to the edge and mind your palms so that it does not touch the edge. This will register as a touch on your iPhone's screen therefore can most likely move your aim. Try using a thicker phone case.

[spark lintel]

I currently use xs max which is my main with no issue

and palm will have issues in apex too

if that was the case

same layout exact

same grip

oh and look at this , not only me🤗

https://discussions.apple.com/thread/253312631?answerId=256811019022&login=true

there is a forum with same issues in apple website

[celest shadow]

You may try using the third camera control and see if it helps with this problem.

[spark lintel]

yes so many friends suggested me and tried, and met with same unfortunate situation.

this is perfect explanation by someone else and its affected really. Not only I am complaining