questions

[civic moat]

Hello, pubg . please help me my acc has been banned 10 years
I don't playing in code please hlep me 😩
ID : 51465234698 Vip.mohamed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @civic moat.

[radiant flicker]

They are official or scammers

WTF

That's not possible

Anyone help me

[true fulcrum]

Hello please change my server

I need help.pleasee 🥺

My id 5330803563

I need Európa

Please

[celest shadow]

These are scammers, please block them.

[celest shadow]

Please wait for the 60-day cooldown before you can switch to another server.

[ruby schooner]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @ruby schooner. Remember to read through #faq before asking questions in the support channels.

[ruby schooner]

I have problem with the new gun azkaban

[shell willow]

I mistakenly change my server from Europe to the Middle East and now my Rank is reset and I can't play games with my friends. How can i revert it any helps would be appreciated.

[jaunty anchor]

Hello, my account was stolen while I was doing my military service, for a whole year I did not have access to authorization for this account. A new account (id: 51495134099) was created using my social network (VK) account that was used on the previously lost PUBG Mobile account (id: 5358551810). If necessary, I can prove that this account previously belonged to me, in many ways.

1. Account creation date February 6, 2019
2. The first nickname was TRXUBLEMVKER, I can list a few more previously used on this account - Lffy凶TEMPESTO, KSUMOTA, qloud, HellHound (this is not all, but most) and the last nickname Degurech4ff was just before my account was stolen.
3. I have many screenshots taken directly from this account
   There are probably more ways to prove my veracity, the above methods came to mind first.
   I am ready to answer any questions that may help in the recovery of my account.

[shell willow]

I mistakenly change my server from Europe to the Middle East and now my Rank is reset and I can't play games with my friends. Can anyone from technical team will assist me on this i want to change my server back to Europe. My id 569401206

[cyan citrus]

You will need to wait for the cool-down to be over, @shell willow. You cannot change your server before that.

[cyan citrus]

Do you still have access to your PUBG MOBILE account?

[cyan citrus]

Please add more details about the issue you are facing.

[shell willow]

It's means time to say Good Bye to PUBG

Support service is very pathetic auto bots never helps.

[jaunty anchor]

Unfortunately no, i do not have any access to the lost account. My all social media was just removed.

[cyan citrus]

It's your personal preference and this is not an issue that customer service can help with. The cool-down is there for a reason and you cannot bypass that. There is a clear indication before you change your server and you can only change it once in 60 days. This is same for everyone. Hope you understand.

[shell willow]

yeah i agree but they did't mention you lose the rank and that was a problem

It's a very Risky change and you can't rely on it.

It change the whole gaming experience.

[cyan citrus]

If you do not have access to any login method, it is highly unlikely that you will be able to retrieve access to your PUBG MOBILE account. You can still try to contact the customer service in-game. Your other option is to create a new account and continue playing the game. Also, please be advised that your account security is your own responsibility.

[cyan citrus]

Your rank will be reset according to your new server. Unfortunately, we will not be able to help you with this any further. Your only option is to wait patiently to change your server again.

[shell willow]

Sorry i dont think it helps me.

Btw thanks for your suggestions but in my opinion i don't think it helps me anymore.

I already know the 60days period i reach out to you guys may be find an alternative way.

[cyan citrus]

There is no alternative way.

[shell willow]

Can i somehow reach out their technical team :?

[inland crescent]

Hello, do you guys know how can I contact the support platforms to account problems ? Unless you can help me ?

[shell willow]

You are also facing a Dumb chat bot issues ? 😄

[inland crescent]

True... xD

My friend is, i'm trying to help him :/

[cyan citrus]

Please add more details about the issue, @inland crescent.

[storm flume]

Please avoid going off-topic, @shell willow. You may have unrelated conversations in #chat.

[inland crescent]

So basically, my friend had an account linked to his Facebook account, we were playing together and he had to go so he disconnected. But then, when he decided to come back, his account got disconnected and when he tried to log in again he had to create a new account. He tried all the other social medias but none of them was linked to his account.

He has the same profile picture on his facebook and his account and he doesn't use other social medias so it's sure that the account has been linked with it.

[cyan citrus]

Please contact customer support in-game for further assistance with this, @inland crescent.

[inland crescent]

We both tried, but the bot keep closing the conversion without us managing to contact a real person

This is the reason why i'm contacting you guys

[shell willow]

Please try to understand in-game customer support was a Chat bot it never helps to find a better solution unless you contact a real person.

[inland crescent]

Idk how to talk with someone that can acutely do something :/

[inland crescent]

Have you tried it yourself haha ?

it's useless xD

[shell willow]

completely agreed with you what you said.

[shell willow]

we both are on same boat 😄

[cyan citrus]

Your issue is not something customer service can help with, so please stop cluttering the support channel with inapplicable comments and move #chat. Otherwise, we will be forced to mute you.

[shell willow]

Acknowledged.

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due enormous number of requests every. If you skip all the available options, the conversation will be closed towards the end.

[inland crescent]

Even when selecting the options according to the problem, the bot just keeps sending a link to a help page/forum and then close the conv...

[cyan citrus]

You can try different options, @inland crescent. Sadly, I'm not completely aware of the process for your issue and this is not something I will be able to help you with through the community.

[inland crescent]

I'll reattempt. Thank you for your try and your fast responses !

[cyan citrus]

You are welcome.

[brazen cipher]

Hello guys if I tried playing pubgm in "VMOS PRO" (because u can play 90fps there by default) i tried other game but when pubg it got me banned by 10 years its unfair because I wasn't hacking or exploits.. its a 2 year old account(clean account ace always)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @brazen cipher.

[royal badger]

Hello bro I Need Help

@cyan citrus reply plzz

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @royal badger. Remember to read through #faq before asking questions in the support channels.

[royal badger]

Bro I forget My Third Link number. When I tap on forget pass. They ask mei to reset pass via verification code but i couldn't receive any verification code on that number

[royal badger]

Not forget third link. Forget password **

[storm flume]

Please contact the customer service for further assistance, @royal badger. Refer to subpoint 5.4 in #faq for further information.

[royal badger]

What?. Bro i tried alot though custom service also. I come to you. Kindly help

Why i dont receive verification code on number?

[cyan citrus]

There is nothing we can do to help you with this through here, @royal badger.

[royal badger]

Okay Can You guide mei How to Report On Customer service. Because they Ask Mei irrelevant question..

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @royal badger.

[night cloak]

hi

Is there a content creators competition for the European server or the global server?@cyan citrus

[cyan citrus]

Could you please add more details about your query, @heavy hare?

[cyan citrus]

I don't have information regarding any such competition.

[shell willow]

what's this ?

[oblique jackal]

I am getting this issue and i dont know why i never have hack i got 3 4 false 3rd party banned and after that i am not able to play all talent championship

[cyan citrus]

Players that have history of cheating or players that were suspended in the past will not be able to participate in the All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @oblique jackal.

#news message

[oblique jackal]

But i got false 3rd party banned and thats not my issue if pubg is banning me for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique jackal.

[night cloak]

Good day everyone, I found out that there is a redemption page but looking of valid codes is almost in possible. Does anyone know some valid codes to use for a europ player? All feedback is welkom 😋

[fathom void]

@cyan citrus help this guy.. @pulsar mason

[pulsar mason]

@fathom void thanks 👍

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @pulsar mason. Remember to read through #faq before asking questions in the support channels.

[pulsar mason]

Pubg is not helping me

[cyan citrus]

State your issue, @pulsar mason.

[pulsar mason]

@cyan citrus ban for 10yeras

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pulsar mason.

[buoyant dirge]

May i know how much time need to waiting to log again with my email to see my case ?

[cyan citrus]

There is a daily limit to send the verification codes. You can try to refresh your email to check for any verification codes you may have received before or try again tomorrow, @buoyant dirge.

[buoyant dirge]

May i ask to please , My case got 7 days and the hacker he unlinked my Facebook account from my game account , because i l tried to log in with my Facebook they give me new character .
When the support return my account again they will remove his account link ?
2- Q He put himself Leader for my Clan and put me the Co-leader , The support will return it back also ?
Thank you alot ♥

[cyan citrus]

You should ask any questions meant for customer service to the customer service, @buoyant dirge. As we are not affiliated with them, we will not be able to answer on their behalf.

[night cloak]

@cyan citrus can you Check #copyright what @willow bolt wrote pls and Thank you ?

[compact oar]

The community team will manage that channel and all the messages in that channel.

[edgy tusk]

why unranked ?

[cyan citrus]

Please take a screenshot of your ranking interface and share it here, @edgy tusk.

[edgy tusk]

why my rank top 1%

[night cloak]

Ok Thanks

But no One in coummunity Team is active

[cyan citrus]

What is your in-game level?

[edgy tusk]

level 80

[cyan citrus]

The community team responds to all the messages in a timely manner, so please wait patiently.

[storm flume]

Please contact the customer service for further assistance, @edgy tusk. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@cyan citrus ok

[night cloak]

ok Thanks

[amber echo]

May I ask a question?

Can we trade the gear of the metro royal

[hidden nexus]

Is there any official website for Pubg mobile esport

[sharp violet]

https://esports.pubgmobile.com/#/index

[hidden nexus]

Thanks and Can you tell is there any tournament name PMOC. I am Not Talking About BMOC

[sharp violet]

No, their might be a tournment like that from some organizer from your own region.
But not official

[hidden nexus]

Oh okay, Thank you For the Information.

[restive sierra]

hello any mod

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @restive sierra. Remember to read through #faq before asking questions in the support channels.

[shut marsh]

My account is 10 year banned because of my account is hacked and some one ban my account help me plz my account is so expensive plz help some one hack and ban my account SWAYŪXŪPIKA

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shut marsh.

[south olive]

ID:5748836017

ING: 亗SPARKYメ乛Y

frozen for 2 months

[polar marsh]

Please refer to the private message from @polar marsh for further information, @south olive.

[long mauve]

Need help changing sever

[cyan citrus]

Please add more details about the issue you are facing, @long mauve.

[long mauve]

My little brother changed my sever and now i cant change for another 59 days is there anyway u can do that sooner

[cyan citrus]

You will need to wait for the cool-down to be over, @long mauve. You cannot change your server before that.

[long mauve]

There is no way at all

[cyan citrus]

Unfortunately, no, @long mauve.

[long mauve]

But im unable to play with my clan due to this tier thing

[cyan citrus]

The tier restrictions will be applied according to your new server, so you may need to rank up with random players to be able to play with your friends again in the ranked game mode, @long mauve. Sadly, there is nothing we can do to help you with this.

[azure skiff]

How to Report any player in lobby if he is using hackerr !?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @azure skiff. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[pliant sinew]

My account has been hacked ? Plz help it happens so many times

[cyan citrus]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts, @pliant sinew.

[stiff anchor]

someone hackedmy account got banned i have spend too much UC and many achievment please unban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stiff anchor.

[white hollow]

@stiff anchor hahahha yea right 😂 i think they heard that one quite a few times

[pliant sinew]

No one’s is answering the message

Can someone help me please ?

[green agate]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised and stolen accounts, @pliant sinew.

[storm flume]

Please contact the customer service for further assistance, @cedar ether. Refer to subpoint 5.4 in #faq for further information.

[rich bridge]

How can we register our clan in Esports? What are the requirements we need?

@green agate

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[faint umbra]

What's the daily synergy limit

[cyan citrus]

Here, @faint umbra.

[rustic prawn]

when will they fix the flight bug when you can’t control the parachute and fly where the game wants to go? I'm tired of dying because developers are lazy.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rustic prawn. You can also submit a report in #old in compliance with the channel's pinned instructions.

[faint umbra]

Ty

[cyan citrus]

You are welcome!

[rustic prawn]

I have reported many times. Nobody ever fixed it.

This bug does not depend on the Internet or phone. I played on wifi and on mobile internet, on three different phones and still have this bug.

[empty crown]

Hello , i have a question

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @empty crown. Remember to read through #faq before asking questions in the support channels.

[empty crown]

i know , i need a Mod

[cyan citrus]

We cannot help you if you do not state any issue, @empty crown.

[fierce torrent]

Hello, I have a problem, I will be glad if someone can help me. Krch, I bought a rpshka (regular) and then I wanted to improve Elite pass plus, I buy all the rules, but then I get a notification that there are not enough funds, I put money on the card, I try to buy again, but I get the message "already purchased" although not lvl 12 I didn’t get a royal pass, no emotions, no other goodies, now I don’t know what to do because I bought an RP prime plus subscription thinking that I could buy Elite pass plus, but I made a mistake, now I don’t know what to do, I can’t issue a refund, and wait for the next. I don’t feel like the season, I wrote in support - everything is useless, help, dear people ...

[gloomy monolith]

Hey pubg mobile, how can i get partner title in pubg mobile

@cyan citrus

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @gloomy monolith.

[gloomy monolith]

Ok

[sweet mango]

pls ineed help
Watch the video well because I uploaded it and the person did not take the punishment even though he used cheating

https://youtu.be/6dFqRupPgAQ

id him : 5741990860
name : 7Tشبح
admin pls watch video he use file speed

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sweet mango. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[sweet mango]

I uploaded the video, and it was clear, but the player was not punished, and this is a violation of the rules of the game. Thank you

[slender hare]

Buildings appear late when I parachute

Pls help

[modest verge]

What do I do

Please help

[sullen folio]

@storm flume

[compact oar]

It means that Metro Royale may not be available for you on your account.

[copper portal]

From my understanding, this game-mode is disabled for emulator players. Assuming you are one, this explains it. Otherwise, wait for a staff to answer.

[fiery cedar]

Pubg Mobile next update ؟

[boreal mesa]

I have a question. I come back 4 days ago this game and all game is changue all “new game”.. So my question is before when u play in eu u diamond but when u play in na u are bronze, now how it’s? Its same this? Or it’s same rank in eu and in na.

Thank u.

[compact oar]

Please keep an eye on the #news channel for future game announcements.

[neon aspen]

Hello pubg Mobile i need to change my reagion

Can anyone help

?

[crisp venture]

@neon aspen Wait for the cool down period bro.

[tulip sun]

WE NEED ADMIN YO MUTE THIS PERSON

[sweet mango]

https://youtu.be/wmsIOyGBDvA

watch video hacker vip
name : 7Tشبح
id : 5741990860

[paper magnet]

i think i got banned for 2months using gameloop how do i get unban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @paper magnet.

[winter grove]

One of the biggest games ever existed and pathetic support

Still can't login to my account because code doesn't come on the linked number and no one's bothering to fix it

[crisp venture]

I am quite happy that code is not comming in number.It meane my account is safe hacker has linked his number🥺

[winter grove]

LoL if he turns on secondary verification then you both will get locked out of the account because code doesn't come on the linked number

[crisp venture]

Yes bro @winter grove but i have email login and apple id login.And i am talking to support team to recover my account 🥲

[night cloak]

My account was banned ,i don’t use any hack or any tool of cheating how can i get it back @cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[winter grove]

@crisp venture Well he is successful in turning on secondary verification and if the code comes he can unlink your logins , so better hurry

[crisp venture]

@night cloak Please contact customer support in-game

@winter grove bro he has already turned on and i am unable to login but i have all the payment receipt to prove pubg support

[winter grove]

@crisp venture pubg support is probably one of the worst support to talk to , they don't even bother to read . Hope you get your account back

[crisp venture]

@winter grove Yes you are right bro but i am trying my best to get my account 🥺

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @sweet mango. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[limber meadow]

Hello

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @limber meadow. Remember to read through #faq before asking questions in the support channels.

[limber meadow]

How to improve my aim?

[crisp venture]

@limber meadow Do you know jonathan 🥲

[limber meadow]

Yes...he is master of jiggle

[crisp venture]

If yes See his video only will learn for best Aim @limber meadow

[limber meadow]

okay...I will check it later...But I don't understand hindi

[crisp venture]

Everything depends on your hard work and your sensitivity bro @limber meadow

If you are gyro player with nice device then you will learn nice. Aiming like hackers

[azure skiff]

You can also join me @limber meadow i am learning aim 👍.

I am making room for aim :)

[crisp venture]

Please once read and let me know please dont mute me🥺

[cyan citrus]

You have already been answered for the same issue so many times, @crisp venture. Please stop this incessant behavior or we will be forced to mute you for a longer duration. For any questions you have about the customer service, ask them directly to the customer service. We are not affiliated with them.

[crisp venture]

@cyan citrus okay sorry🥲

[narrow sparrow]

@cyan citrus how i get special access of beta version

[storm flume]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events, @narrow sparrow. For more general information, please refer to https://bit.ly/3BT8RKg.

[narrow sparrow]

how i will get next season leaks bcz some creators get leaks early and i can't access shop and creats option

[cyan citrus]

The purpose of the beta version is mainly to identify the known bugs in upcoming update.

[narrow sparrow]

Is there any way to know about next season information?

[wet kernel]

Someone bad this dud

[night cloak]

Hi! I tried to unlink my GameCenter from my account 7 days ago. I followed all the steps correctly. And today it said “failed”, and I have to start over.. can I get any help with it?

[celest shadow]

Please do not self-promote here, @night cloak.

[night cloak]

ok

[cyan citrus]

Please try to do a routine repair of the game from login menu and try to remove your account again.

[night cloak]

I’ll try right now. Thanks.

[cyan citrus]

You are welcome.

[celest shadow]

You may use this channel for PUBG MOBILE-related questions, @cold blaze.

[night cloak]

Now I did, but I still have to wait for another week..

[cyan citrus]

Sadly, yes, @night cloak.

[spiral bane]

Hello, can I transfer the ownership of an account to another email because it cannot be accessed due to the activation of two-factor authentication?

[cyan citrus]

You cannot transfer the ownership, but you can contact the customer service in-game for further assistance if you have been locked out of your account, @spiral bane.

[spiral bane]

No I can't login to gmail account
I lost access to it because two-factor authentication was turned on

[cyan citrus]

Does the phone number linked to the account belong to you, @spiral bane?

[spiral bane]

No, I have not added any information to my accounts

I only have password and username my gmail account
But I can't access it because the two-factor authentication is turned on
I used a digital google code generator I didn't add my number or other email

[cyan citrus]

You will need to have a phone number linked to the game to enable two-factor authentication, @spiral bane. If the phone number does not belong to you or if you are locked out of your account, please contact the customer service in-game for further assistance.

[spiral bane]

The game account is linked to an gmail email only no another email or phone number
Two-factor authentication is enabled on gmail account only, and not the pubg account

[cyan citrus]

As mentioned earlier, please contact the customer service in-game for further assistance, @spiral bane.

[night cloak]

hlo

i have a problem

whenever i entered into a game i will be in island right from there i cant emote i tried many times dont know why

[night cloak]

in erangle ranked match

or any map

[cyan citrus]

Is there any error you see when you are trying to use the emote, @night cloak? Also, do you face this issue for any particular emote?

[night cloak]

only in in the spawn island

other times i dont have

[cyan citrus]

Can you please share a video recording of the issue here, @night cloak?

[night cloak]

it says the mote is not available right now

in ranked match or classic

[cyan citrus]

Please make the video recording of the issue and share it here, @night cloak.

[night cloak]

ok after some time i will share it

[flat bobcat]

When does the current season end?

[cyan citrus]

After March 21, @flat bobcat.

[flat bobcat]

Thank you 🙏

[cyan citrus]

My pleasure!

[modest verge]

I didn’t do anything I never do glitches

[compact oar]

Metro Royal is currently in a beta testing state, this means that not everyone will be allowed to participate.

[modest verge]

So will I get metro back on my account

[timber palm]

What top % i need for conqueror

[elfin loom]

You need to be in the top 500 to become conqueror

As far as I know the next day if you keep yourself at the top 500 you will get conqueror rank

[weak bear]

@lime juniper Can you help me with a query?

[modest verge]

Yeah you have to be top 500 till 7EST

[modest verge]

Staff I need help

[elfin loom]

Do you use emulator?

Or play on phone

Because I think on emulators metro royale won’t work for now until they finish it for emulator users

[gleaming spade]

Tencent should make 30 day advanced room card available to Global Accounts.

[cyan citrus]

For any feedback you have about the game, please feel free to use the #old channel, @gleaming spade.

[gleaming spade]

already done.

[livid kettle]

I am facing issue. When I try to login with Twitter after enter email & pass it show white screen on iphone/ipad.

[cyan citrus]

Hello! For how long have you been facing this issue, @livid kettle?

[livid kettle]

From two days

[crimson fulcrum]

Hello, yesterday I was browsing instagram and put my twitter link on a page. Today I was surprised that my account was hacked and it has a weekly band. My account is linked to Facebook and Twitter. The hacker has a Twitter link, but now he is trying in this period of time to unlink Facebook. Please Help. I have all proof that it is my account, I have all the purchase invoices.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crimson fulcrum.

[storm flume]

Please contact the customer service for further assistance, @crimson fulcrum. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Got it! Thank you . Did you already try to restart your device?

[livid kettle]

It working now. Thank you btw

[frosty linden]

No pubg mobile lite official server ?

[cyan citrus]

You are welcome. Please feel free to come back if you will face the same issue again.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @frosty linden.

[frosty linden]

So you don't have official discord server for pml

[cyan citrus]

Not that I'm aware of. Please feel free to browse the internet for that.

[fierce torrent]

Hello, I have a problem, I will be glad if someone can help me. Krch, I bought a rpshka (regular) and then I wanted to improve Elite pass plus, I buy all the rules, but then I get a notification that there are not enough funds, I put money on the card, I try to buy again, but I get the message "already purchased" although not lvl 12 I didn’t get a royal pass, no emotions, no other goodies, now I don’t know what to do because I bought an RP prime plus subscription thinking that I could buy Elite pass plus, but I made a mistake, now I don’t know what to do, I can’t issue a refund, and wait for the next. I don’t feel like the season, I wrote in support - everything is useless, help, dear people ...

[livid minnow]

I need support pls

[night cloak]

How can I change status region back to none? Random invites are kinda annoying.

PS: after 30d cooldown

[echo meadow]

Can I play pubg mobile on pheonix os ?my account will be banned?I can't run gameloop i have low end pc so yeah

[blazing wyvern]

Plz help how to unlock my id

[compact oar]

Contact customer service in-game

[blazing wyvern]

How

[compact oar]

Refer to subpoint 5.4 in #faq.

[blazing wyvern]

Thanks

[jolly owl]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @jolly owl. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

I'm not completely sure about your concern. Could you please elaborate?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing wyvern.

[jolly owl]

I cannot come back my region...
I'm forget which one email connected in my game...?

[cyan citrus]

It is your own responsibility to safeguard your login credentials, @jolly owl. This is not something we can help with. You can try to look out for your available emails and search for the keyword ''PUBG MOBILE''.

[jolly owl]

Please quendi please help me

😓😢😰🙏

[cyan citrus]

I have already answered you above.

[jolly owl]

Bro please unlink my email

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment.

[jolly owl]

I have all correct information

Please help

[cyan citrus]

Still not possible.

[jolly owl]

Why??

[cyan citrus]

Because it is simply not a function yet.

[jolly owl]

Pubg tells us that they can remove the third link

[cyan citrus]

Only if your account has been compromised.

[jolly owl]

So how can i come back my region?? (Bangladesh(

[cyan citrus]

You can do it through your in-game Basic settings. If you are facing any issues, feel free to contact the customer service in-game for further assistance, @jolly owl.

[jolly owl]

Customer service cannot reply me above 3days

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @jolly owl. This is not something we can help with through the community.

[jolly owl]

Do You Bangladesh Discord Server Link

?

[cyan citrus]

You may refer to #735483472432594994 sub point 3.1 for regional communities, @jolly owl.

[stuck root]

Can someone tell me, when it comes to completing achievements, the ones that have to be completed in classic mode, does it need to be ranked or can they be done in unranked

[cyan citrus]

The achievements can also be completed in unranked game mode, @stuck root.

[stuck root]

Great. Thanks

[cyan citrus]

You are welcome, @stuck root.

[jolly owl]

Quendi please help to unlink my email

[cyan citrus]

You have already been answered, @jolly owl. Please avoid repeating the same question as there is nothing we can do to help you with this.

[jolly owl]

Ok🙂

[sand schooner]

I need role partner pubg 🥺

[jolly owl]

I'm deleting pubg mobile

[cyan citrus]

There is no such role in this server.

[sand schooner]

I want any role
Pls ❤️

[cyan citrus]

Please refer to the Roles section in #735483472432594994 for more information on how you can obtain certain roles in this server, @sand schooner.

[sand schooner]

@cyan citrus
Can't you make the situation easier? Any role, at least the role of a human being 😶 and a beautiful color hh
Pls 🙏

[noble torrent]

how to request for unban account , i have use gfx tool on my first account since season 1 account and in 2018 my account ban due to gfx tool please someone help me ban 10 year

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @noble torrent.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @noble torrent.

[cyan citrus]

No, you will need to obtain the roles by leveling up in this server, @sand schooner. Also, this channel is meant for the support related to the game, so please use #discord next for any questions related to the Discord server.

[night cloak]

I wanna change my status plaza region back to none.

[sand schooner]

You don't love me but I love you. 🥺
In general, I was joking. If you do not accept it, I am sorry 😞😞

[cyan citrus]

You can change the Status Plaza settings through Moments > Popular Status > Status Plaza > tap on your current location, tap on the location again and switch your region to none.

[cyan citrus]

May I ask if you were referring to the random invites from same city players?

[round island]

I have a problem with my device on pubg mobile

1.5 years ago I have extreme setting and now I have Ultra settings why

[gaunt fjord]

I need to report and ban the player he is using headshot hacks in tdm
I have his id
Pls investigate his acc

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @gaunt fjord. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[fierce torrent]

Hello, I have a problem, I will be glad if someone can help me. Krch, I bought a rpshka (regular) and then I wanted to improve Elite pass plus, I buy all the rules, but then I get a notification that there are not enough funds, I put money on the card, I try to buy again, but I get the message "already purchased" although not lvl 12 I didn’t get a royal pass, no emotions, no other goodies, now I don’t know what to do because I bought an RP prime plus subscription thinking that I could buy Elite pass plus, but I made a mistake, now I don’t know what to do, I can’t issue a refund, and wait for the next. I don’t feel like the season, I wrote in support - everything is useless, help, dear people ...

[round island]

.

@lime juniper

[night cloak]

i logout my game and when i logged in my claw control automatically changed buttons place and size

It takes hours to make a your own claw

what should i do now huh?

[modest verge]

No I play on iPad

[elfin loom]

Hmm not sure then. As the moderator say, they probably updating things and fixing bugs so it's best to wait.

[warped oasis]

Hello, my pubg account was stolen, the person who stole added a phone number

[storm flume]

Please contact the customer service for further assistance, @warped oasis. Refer to subpoint 5.4 in #faq for further information.

[warped oasis]

e-mail Facebook login is connected, but the person who rings has added a phone number, the code for the login goes to the person who stole it

[cyan citrus]

As mentioned earlier, please contact the customer service in-game for further assistance with this, @warped oasis.

[cyan citrus]

Please mention your device.

[night cloak]

iPhone 13 pro max

[cyan citrus]

Please try to do a routine repair of the game from login menu and restart your device one time, @night cloak.

[night cloak]

Ok

i did what you said but my controls are still like that

What should i do now?

[round island]

1.5 years ago I have extreme setting and now I have Ultra settings why. @cyan citrus

[cyan citrus]

In that case, you may need to fix your layout settings again. You can also submit a report of this issue through #old in compliance with the channel's pinned instructions.

[cyan citrus]

What is your device?

[round island]

Xiaomi redmi note 9 pro

And my friend with 8pro have extreme

[cyan citrus]

I believe the maximum FPS setting you can enable for this device is Ultra, @round island. It is possible that the game has not been optimized to provide the required frame rate option or your device does not have required specification. Please feel free to provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

[round island]

But why 8pro have extreme and 9 pro have ultra?

[cyan citrus]

I don't have any more information regarding this, but you can provide your feedback about this through #old, @round island.

[night cloak]

i started a tdm match and it’s not changed in tdm so went to classic layout and tried to copy the arena tpp layout but when i change it stays the same it doesn’t change in classic and in setting but not in tdm

[round island]

Ok thanks

[night cloak]

Watch this please

it’s doesn’t change when i change it

Anything i can do?

[cyan citrus]

Try to do a routine repair of the game and restore default settings from the login menu and see if it will make any difference, @night cloak. Otherwise, you may need to fix your layout settings again.

Also, you can try to reinstall PUBG MOBILE through your device settings > General > iPhone Storage > tap on PUBG MOBILE, tap on Offload/Reinstall. This will reinstall the game and keep your resources, @night cloak.

[night cloak]

Ok i will do that

And the 90 fps issue on the iPhone 13 pro max will get fixed in the 1.9 update right?

[cyan citrus]

Yes, @night cloak.

[night cloak]

Ok thank you

[meager pumice]

Any new events,missions,modes coming?

[cyan citrus]

You are welcome.

[cyan citrus]

The new major update for the game will be released on March 18. Please keep an eye on #news for more information about the upcoming content.

[meager pumice]

Thanks

[cyan citrus]

My pleasure!

[fallow trench]

90fbs didn’t work in Nubia Red Magic 7 why ? 🥲

[stuck root]

@cyan citrus I asked earlier about achievements and I’d like to clarify please. The achievement weapon master. I should have completed it. I’m in platinum tier, I did all the different kills required and yet it doesn’t seem to have counted and the only thing I can assume is that it needs to be in a ranked game. Can I check this please. It’s driving me and a friend crazy

[fallow trench]

@cyan citrus

[cyan citrus]

Ah. For that, you may need to complete it in the ranked game mode as it will be needed because of tier requirements in the achievement mission.

[stuck root]

Ok thanks. We’ll try again lol

[cyan citrus]

Sorry for the lack of information and good luck!

[stuck root]

No problem and thanks! We’ll get it lol

[cyan citrus]

You are welcome, @stuck root.

[cyan citrus]

It is possible that your device does not have required specifications or the game has not yet been optimized to provide the required frame rate option for your device. You can submit the form below to let the developers work on providing the 90 FPS support for certain devices.

https://forms.gle/e1cyNbdzbbhAuYWQ6.

[modest verge]

I need help

I’m banned from metro

[cyan citrus]

The game mode is not available for you at the moment, @modest verge. For further assistance with this, please feel free to contact the customer service in-game.

[noble bronze]

Hello I need help someone stole my Twitter account and he linked my pubg account to email

I can only login trough twitter but he always kick me

[storm flume]

Please contact the customer service for further assistance, @noble bronze. Refer to subpoint 5.4 in #faq for further information.

[onyx plover]

My facebook login after updated Gameloop notworking anymore

[cyan citrus]

We provide community support only for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance, @onyx plover.

https://www.gameloop.com/

[onyx plover]

okay thanks

[cold cloud]

ASM Abakan gun is glitch...
It doesn't show to some Players I am one of them and when enemy fire it the firing sound of Abakan also doesn't come

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cold cloud. You can also submit a report in #old in compliance with the channel's pinned instructions.

[noble bronze]

I try for support for the game but is not helping 🙂

And my account is hacked everytime I enter I get this error
They stole my twitter and linked account to email

Plz help

[cyan citrus]

There is nothing we can do to help you with this through the community, @noble bronze. Also, your account security is your own responsibility. Please continue with the customer service.

[cerulean kraken]

Hello, I saw on TikTok that in the new update, a feature called open frame will be downloaded, which is that the devices that support the 60 frames, but the content of the game is 40 in the new update, and the devices that support the 90 frames, but in the game 60 frames will support the 90 frames in the next update .. I want to know if this topic is true or not, and if it is true, will the poco x3 pro support 90 frames?

[shell wasp]

BLxESPORTS
512456558

Please unban my account
I don't know why I got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shell wasp.

[night cloak]

I did, it says choose at least one.

[night cloak]

This ^

[stray goblet]

https://www.facebook.com/groups/2500401200217876/?ref=share
Check this hacking group s ban
@lime juniper

https://www.facebook.com/groups/3852132778145907/?ref=share

Kindly take down this stuff yt

[cerulean kraken]

Hello, I saw on TikTok that in the new update, a feature called open frame will be downloaded, which is that the devices that support the 60 frames, but the content of the game is 40 in the new update, and the devices that support the 90 frames, but in the game 60 frames will support the 90 frames in the next update .. I want to know if this topic is true or not, and if it is true, will the poco x3 pro support 90 frames?????

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @stray goblet.

[rigid patio]

I need to change my region, I cannot change it after the latest update

[thick yew]

Please give us Australian server

[broken holly]

I cannot enter the metro royale lobby it says its still in beta testing or something please fix it

[celest shadow]

Please refer to the pinned messages of this channel for further information.

[celest shadow]

Please provide us with a screenshot of your basic settings.

[celest shadow]

You may provide your suggestions in #old.

[celest shadow]

You have not been invited to test this chapter of Metro Royale yet. You can try next time instead.

[broken holly]

I was playing metro today and it just happened today

[rigid patio]

Here it is

[celest shadow]

Please contact the in-game customer service for further assistance in this regard.

[rigid patio]

Did that already, got nothing that’s why I came here for assistance

[celest shadow]

As we are not affiliated with the customer service, we are unfortunately unable to assist players with in-game account issues. Thank you for understanding.

[rigid patio]

Okaay Thank you so much!

[fallen terrace]

Is there same form for 45 FPS?

Aka Ultimate

[alpine brook]

Any news about 90fps on poco f3/Mi 11x?

[storm flume]

Please refer to this channel's pinned messages for further information, @alpine brook:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[alpine brook]

I've checked the pinned message. Already send the feedback 🙄

But still waiting for result/announcement

[celest shadow]

You may wait for future announcements or read the upcoming patch notes for version 1.9.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @solar sable.

[thick yew]

Just wondering how come the iPad 9th generation has the 90 fps option where the device only has a 60hz refresh rate? How is that possible?

[neon patio]

It's possible to run higher frames than refresh rate on any device, you just wont see much of a difference. It's recommended to not exceed your display's limit, because your device will unnecessarily render extra frames.

[fallen terrace]

Why I can link only 2 apps and Email to my acc? my friends have 3 links on their acc

[crisp venture]

Pubg said me to wait 30days and i will patently wait but what if hacker try to open my account with number and twitter which he has linked in my account.Will he be able to access my account?

@neon patio

[fallen terrace]

I'm not sure but I think he can if you log out

[crisp venture]

But pubg said we have sent your information to our agent @fallen terrace

[fallen terrace]

I dont think they will do something

[crisp venture]

Why bro @fallen terrace 🥺

[fallen terrace]

Because its Krafton

[crisp venture]

I hope to get my account recovered lets see @fallen terrace

[gentle valve]

How would I know how much UC I owe on my account

Who do I contact for support

How would I know how much UC I owe on my account#questions

[storm flume]

Please contact the customer service for further assistance, @gentle valve. Refer to subpoint 5.4 in #faq for further information.

Please avoid going off-topic, @still gulch. You may have unrelated conversations in #chat.

[still gulch]

I lost my uc my brother wasted my uc on vehicle slots what should I do now

I want my uc back

[celest shadow]

Unfortunately, there is nothing you can do, even if the purchase was not done by you. It cannot be refunded. Please be more careful next time.

[crisp venture]

@celest shadow can you review my question and answer me please🥺

[celest shadow]

The unauthorized person will not have access to your PUBG MOBILE account once their social media account has been unlinked by the customer service.

[crisp venture]

No they say it will take 30days right to unlink hacker number and twitter.So if in the middle of 30days if hacker try to open my account will he be able to ?

@celest shadow

[celest shadow]

Yes, I believe the unauthorized person might still have access.

[crisp venture]

@celest shadow 😣

He will sure pan my account 😣

[keen pewter]

I'm legit player I play in gameloop emulator yesterday I just killed a boy and my account was frozen

I play in gameloop emulator
I just killed a bot who came in front of me and my account got frozen this is not fair I play legit
so please solve my issue unban my account
My BGMI ID 5288799555
My character 亗MSC彡DYNO亗
Thanking you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen pewter.

[ember hollow]

hello i lost this account in the 8th season, i lost the guest account when i didn't have any storage, i lost it when i cleared the data.

[fallen terrace]

Why can I link only 2 social media and email? my friends have 3 socials medias linked with email

[storm flume]

Please contact the customer service for further assistance, @ember hollow. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please refer to subpoint 2.3 in #faq for further information.

[wooden flame]

I want to change region but I forget Gmail

[winged pewter]

When vikendi 2.0 map coming in pubg mobile?

[night cloak]

How to fix this problem guys, I can’t use chat or voice because I choosed age 15 not 18+

I Cba making new account…

[celest shadow]

You must be 18 or above to be able to use the text and voice chat.

[golden pilot]

How can I change my Server in Pubg😅

[sage topaz]

Why is this happening 😭

Someone help

I can't purchase UC

[livid kettle]

Same daily headache 🤕. White screen appear when click on sign in even after restart the device.

[crisp venture]

@livid kettle Restart your mobile

[digital meadow]

He his cheating I give report no banned way

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @digital meadow. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[digital meadow]

I catch him in hack group saying he have hack and paying money for pubg so no banned for him

[celest shadow]

This claim is false. Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[digital meadow]

You want video I don’t have only havi his picture and he kill me in a game I give so many report no banned

[sacred nova]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sacred nova. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Hello! Are you still facing the same issue?

[sacred nova]

I want support

[storm flume]

Please do not use languages other than English, @sacred nova. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[livid kettle]

Yes, it is daily issue. I did restart the device it keep showing white screen if I try to login with Twitter only.

[cyan citrus]

Got it! Thank you, @livid kettle. Please try to follow my steps. Open the Twitter login in-game, do not enter your login credentials. Instead, scroll down a little and you will see an option of ''Apps and sessions''. Tap on that option and try to login from there. After logging into your account, restart your game one time and see if you can successfully log into the game again.

[livid kettle]

It worked. Thank you 😊

[cyan citrus]

Glad to hear that and you are welcome, @livid kettle.

[storm flume]

Please do not use languages other than English, @modern sparrow. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[buoyant dirge]

Please May i ask , they need payment from 3 month ago but from 3 month ago i haven't pay anything , i did that in October .
can i send the last one or what i can send to them /?>

[night cloak]

Pubg removed rank limit ? So now can i play whit friends whit high rank whithout any problem?

[cyan citrus]

You will need to rank up until you can play with friends with ranked game mode, @night cloak. Regarding tier restrictions, please feel free to provide your feedback through #old.

[night cloak]

Because yesterday idk if was a bug but i played whit an ace and im gold (new acc) whithout any restriction in ranked

[modern sparrow]

My name is Youssef, I am the fifth time that I take Ban while I am playing in a match, and this is not FAIR thing. Every time I send an email to the same account, a bot replies to my wish. A person responds to me this time seriously, because if that is not the case, I will not play another game in my life because of this failed protection system, Your Honor. This is the fourth time that I take Ban while playing in a forbidden gym. Seriously, this is not a bad thing. We have hacks in the gym. It's normal, but I play and answer 5 or 7 measures. I throw myself taking Ban without any reason. My life and God, because this is a completely failed system, I took it to be a professional without any reason, but the struggle in the gym is a hack SPEED operator
AIMBOT
X Ray
It's normal, he plays normal, but I don't do anything to take Ban
Please reply to me from a human, not a robot

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @modern sparrow.

[cyan citrus]

You should ask these questions to the customer service. If the evidence for only 3 months old payment is required, you should provide only that or let them know if you did not make any purchases back then.

[night cloak]

xd?

[celest shadow]

The restriction applies to only ranked game modes. You might have played an unranked mode due to the tier difference.

[night cloak]

I played ranked - livik

Thats why im confused ,i can send the screenshoot haha xD

[celest shadow]

It also depends if you were playing duo or squad. Each team mode has its own tiers.

[night cloak]

Squad and he was ace on squad, thats why im confused i dont know if this is a bug or something for me its fine

[celest shadow]

Do you mind sharing screenshots of the match you played, your tier and his/her tier?

[night cloak]

Yes i will send it here ,give me 30m

[analog ocean]

My UC is missing from my account

[fallen terrace]

Is there any chance to add Ultimate FPS option for iPad 2018? (5th gen) I'm pretty sure that it has enough power for 45 FPS because my iPhone 7 handles it perfectly

[rustic prawn]

Why can't I play Metro? says "This feature is in beta testing"

[cyan citrus]

It means that the game mode is not available for you, @rustic prawn. Feel free to contact the customer service in-game for further assistance with this.

[rustic prawn]

Why is he not available to me? I played it yesterday and it was ok

[rustic prawn]

my brother has the same problem

[slow herald]

Gentlemen, PUBG Mobile Support Team, my account has been banned for ten years by an error in updating the game. Please unblock or ease the ban on my account because I did not break the rules. I was banned for an unknown reason. Please review my account activity (5900619493)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @slow herald.

[cyan citrus]

No further information regarding this. Feel free to contact the customer service in-game.

[storm flume]

Please contact the customer service for further assistance, @analog ocean. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

It is possible that the game has not yet been optimized to provide the required frame rate option or your device does not enough specifications. Feel free to provide your feedback regarding this through #old in compliance with the channel's pinned instructions.

This might be because there is daily limit, @night cloak. Try again tomorrow and let me know if you will still face the same issue.

[analog ocean]

I have sent mail also no response for it

[rustic prawn]

there are no articles on this issue

[cyan citrus]

We will not be able to help you with this any further, @rustic prawn. As mentioned earlier, the game mode is not available for you at the moment.

[cyan citrus]

For such issues, you should only contact the customer service through inside the game.

[rustic prawn]

what should I do then? why is it not available? I did not break the rules, I did not use bugs.

[cyan citrus]

There is nothing you can do about this and this is not something we can help with, @rustic prawn. Please avoid repeating the same question.

[buoyant dirge]

Please May i know what they mean with ???
My account I can't get in for the hacker linked his phone number . And active the verification code .

Welcome,

Welcome fighter to the PUBG Mobile support service.

We have investigated this matter and, based on the information you have provided us, have been unable to confirm the security breach on your account.

Please note that we need to confirm that you own the account so that we can conduct an in-depth investigation into this matter.

We are committed to these measures in order to protect our players' accounts and data; So we thank you for your understanding.

Please do not hesitate to contact us again by creating a new ticket and sending the information confirming the occurrence of this breach and confirming your ownership of the account.

Thank you for your understanding and adherence to our policy!

Best Regards,
honest
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE SUPPORT SERVICE

[sweet iron]

@cyan citrus

I Got 3 Strikes
I Never Promoted Any illegal thing like hack config file etc these are just gaming & Giveaway Videos even my All Titles & Thumbnail are 100% Correct

[cyan citrus]

It means that they are unable to prove the ownership of the account based on the information you have provided. You can try to contact them again with accurate information or create a new account to continue playing the game.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @sweet iron. We may otherwise have to mute you.

[shadow haven]

My account got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shadow haven.

[rustic prawn]

best game in the world with the best support (sarcasm)

[storm flume]

Please do not use languages other than English, @graceful lava. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[graceful lava]

what should I do if I was blocked for nothing, I did not violate any rules?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful lava.

[modest aspen]

when is the next update coming

[cyan citrus]

The next update will be released on March 18, 00:00 UTC, @modest aspen. Please keep an eye on #news for more information.

[scenic flame]

Hello sir I need help

[green agate]

Hey there, can you tell me the issue?

[scenic flame]

@green agate I went change my region but option is not showing sir please help me

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Others included are the US and the UK.
If none of these apply feel free to contact customer service for support.

[scenic flame]

@green agate I want change my region in Pakistan but showing region Europe

[green agate]

You can try to contact support to see if they can change it.

[scenic flame]

@green agate from game sir contact support

[green agate]

Yes, contact them in the game.

[scenic flame]

Okay thanks for your help ☺️

[azure skiff]

If a player is aiming headshot and kill another player is he hackerr or what? I have a doubt. because I was playing a (TDM) at night and a player was playing like a hackerr only headshot!
Thank you.

[cyan citrus]

If you have a doubt, you can report the player through the in-game report feature to let the security team investigate the matter, @azure skiff.

[azure skiff]

🧐 umm ok thank @cyan citrus
Btw that player has 31 kill 👍

[white hollow]

Can u fix stupid abakan bug?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @white hollow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[faint marsh]

hello my email It was stolen and I want it back

[storm flume]

Please contact the customer service for further assistance, @faint marsh. Refer to subpoint 5.4 in #faq for further information.

[pastel trail]

Is @(MeS) Fuego#9875 Admin of PUBG NA campus

[night cloak]

@cyan citrus I have no clue if u are responsible for ingame purchases but just wanted to let the staff know that I just recharged 100$ razer gold for 6000 uc, while the payment went through, Right after it I got an error and the uc hasnt been transfered into my account, the payment is also processing in midiasbuy while in the razer page it says it is completed

[acoustic inlet]

hello i have few question

• i'm playing on my phone and i buy new gaming pc so if i play from my pc using Gameloop do my account will be all the time with pc server ? or when i return back playing on my phone will be back to phone server ?
• if i play on PC Gameloop my account wont be in risk ? i mean it's legal playing on PC pubg mobile ?

thanks and waiting for any mod reply + mention me

[cyan citrus]

In some cases, it may take some time for UC to be transferred to your account. If you do not receive the UC in a reasonable time span, please contact customer support in-game for further assistance.

[night cloak]

Ive never experienced this before, this is the first time, its weird cuz right after the payment I got a error message

[cyan citrus]

You can play on Gameloop. It is safe and not you will not face any issues. When playing on emulator, you will only be matched against emulator players. If you return to playing the game on phone, you will again be matched against mobile players. You can download the Gameloop emulator through the link below.

https://www.gameloop.com/.

[cyan citrus]

As mentioned earlier, please feel free to contact the customer service in-game for further assistance, @night cloak.

[night cloak]

Will do, ty

[cyan citrus]

You are welcome.

[sage topaz]

Why does it say this???

Please help

I can't buy UC

[storm flume]

Please contact the customer service for further assistance, @sage topaz. Refer to subpoint 5.4 in #faq for further information.

[echo mist]

Poco x3 pro
Ptcl
New anniversary music does not stop even when i am playing in the game or in the lobby. I have disabled it in audio but still it is not stopping. I intalled the game again but the issue is still there

[night cloak]

Transaction issue

[cyan citrus]

Please try to switch to a different lobby music and see if it will make any difference, @echo mist.

[night cloak]

Wdym?

[cyan citrus]

Not you, sorry. You should contact the customer service, @night cloak.

[night cloak]

As if they care lmao

[cyan citrus]

They will respond in a timely manner, so please wait patiently, @night cloak. This is not something we can help with through the community.

[night cloak]

No hopes but ok

[bold cosmos]

@cyan citrus

How do you unlink your email from your account? @echo mist @night cloak @cyan citrus

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment, @bold cosmos.

[sly barn]

السلام

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sly barn. Remember to read through #faq before asking questions in the support channels.

[unkempt lotus]

Hey my account is hacked and I have the email with me but he has the Twitter, can anyone in the staff help me get it back, and I will show you proof that it's hacked

[cyan citrus]

Does the Twitter account belong to you, @unkempt lotus?

[unkempt lotus]

Yeah

He logged me out of it and now am with him in lobby trying to get it back

I have screenshots and every thing

[unkempt lotus]

Can you come in priv so I can give you all the information

Please I need your help to get it back

[cyan citrus]

No, @unkempt lotus. To start with, you should contact the customer service of your social media account. For compromised accounts, you can submit a support ticket to Twitter through the link below. If you are still unable to retrieve access to your social media account, please contact customer support in-game for further assistance.

https://help.twitter.com/forms/account-access/regain-access/hacked-or-compromised.

[unkempt lotus]

OK thanks

[cyan citrus]

You are welcome.

[unkempt lotus]

I swear to God your the best moderator ever ❤️🥰

[night cloak]

My TDM matches are glitching too much I am unable to play what should I do to fix it??

[cyan citrus]

Please add more details about the issue you are facing, @night cloak.

[night cloak]

My enemies are becoming invisible

I have screen recording

[cyan citrus]

Can you share it here? Also, from where did you download the game, @night cloak?

[night cloak]

Play store

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

It's happening very frequently almost in every 1 out of 5 matches

[night cloak]

Where can I get support then??

[cyan citrus]

This is not PUBG MOBILE, so it is not our concern, @night cloak. Please feel free to browse the internet for that.

[bold cosmos]

@cyan citrus

[cyan citrus]

Yes?

[bold cosmos]

If someone is logging in my account from twitter how do I stop it?

[cyan citrus]

Does the Twitter account belong to you?

[bold cosmos]

Yes I linked my twitter to it but now I can’t log in back thro my twitter on apple

[cyan citrus]

You may also refer to my this response.

[earnest lichen]

Hey the developers need to shut this site down ASAP.

This is both dangerous and illegal.

[bold cosmos]

@cyan citrus

If someone is logging in from a third party app how do I stop it?

@cyan citrus

[wide hollow]

Tell me if I'm wrong, is the game only have one version?

[haughty salmon]

Hi how do I appeal a ban that doesn’t even make sense? I got banned for using an unofficial client but I got my game from the App Store.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @haughty salmon.

[buoyant dirge]

Hey , May i ask what What different between Acquired / Installed ? for Pubg Mobile , because it's not same date .

[granite hound]

I am trying to do the entries for the giveaway, I open the Instagram/Facebook ones, which tell me to sign in or open app, I open app which I am logged into and have completed the tasks, but not receiving my entry. I appreciate your help, thank you!

[edgy ridge]

when OnePlus 9RT is gonna get support of 90fps?

[crisp venture]

I want to thanks pubg support for helping me out recovering my account and unlinking hacker number.It was very tough for me to prove all the information and now i am able to login to my account.Thank you pubg really appreciate your effort.Lots of Air hugs to you guys.Pubg customer support is the best i think if you have all the information of your account ♥️🥰🫂

[storm flume]

Please refer to this channel's pinned messages for further information, @edgy ridge:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[soft herald]

Hello how can i contact you ? I want help in recovering my pubg account

[rich sierra]

Helloo

Can i get an explanation pleasee ?

[elfin loom]

Probably a big desynchronization which means server did not register your bullets.

It happens to me too

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @quaint mauve.

[rich sierra]

Ooh thank you.. so it cannot be fixed 🥲?

[elfin loom]

Np, sadly it cannot be fixed :C. It happens in other games too so it’s actually not only in PUBG mobile

[spice shell]

Hey , how can i contact support to recover my hacked account ?

[elfin loom]

You will find it here in settings

[spiral nacelle]

For how many matches is my protection usable

Cuz i have 665 points

[elfin loom]

I think if you go below 450 it will not be usable

Not 100% sure

So if actually depends on how much you lose

[spice shell]

Is there an email to conatct support for an account that got hacked ?

[opal knoll]

Does playing with a screen protector affect the touch screen because I have one on my iphone 11 and sometimes the fire button stops firing while my finger is on it and same with the scope button

[static sleet]

The e-mail is [e-mail], however, what we recommend is to contact the in-game customer service for assistance with compromised account issues.

[limpid valley]

ineed talk the support now

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @limpid valley. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Did you try to play without the screen protector?

[night cloak]

Is this guy legit?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @limpid valley.

[night cloak]

@cyan citrus is this a pubgm official thing?

[storm flume]

Please consider blocking the user or reporting the content to Discord, @night cloak, as we are unfortunately unable to assist with behavior outside of our Discord server.

[celest shadow]

No, it is not.

[night cloak]

Alright thanks they are also hosting a $10k pubg sponsored tournament which they have included major brands like asus krafton and all is there anything pubg could do to stop this scam if it is

[cyan citrus]

It depends on how many rank points you lose in the game.

[paper nest]

Today i got selected as investigator in game but after Reviewing Some Amount Of Videos, It says there's no more pending video right now

Is there video review limit for daily?

[cyan citrus]

Yes, @paper nest. You can only review 15 videos per day.

[paper nest]

Oh. thanks for information

[cyan citrus]

You are welcome.

[spiral nacelle]

Thanks bud

[cyan citrus]

My pleasure!

[celest shadow]

This is not a scam. It appears to be a third-party authorized PUBG MOBILE tournament.

[cyan citrus]

Is there any issue, @spiral nacelle?

[low geode]

Hi

I would like to chane the server

How should l do ?

[opal knoll]

Yes and its still not fixed

[low geode]

Hi , can u help me plz 🥲

I have changed the server to middle east so if possible to go back to Europe server.

[cyan citrus]

You cannot change your server before the cool-down, @low geode. You will need to wait for that to be over.

[low geode]

What does cool - down mean?

[cyan citrus]

60 days cool-down, @low geode.

[narrow sparrow]

Hello

[low geode]

Omg 😭

Is there any way to fix it ?

[narrow sparrow]

@cyan citrus beta version is available on emulator?

[cyan citrus]

No, there isn't.

[cyan citrus]

No.

[storm flume]

Please do not use languages other than English, @tropic linden. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[narrow sparrow]

Ok

[tropic linden]

My account was hacked and the hacker linked the account to the mobile number, and I can only enter the account with a confirmation message on the mobile number, even though I have all the account links. What are the necessary procedures to unlink the mobile and enter the account

[storm flume]

Please contact the customer service for further assistance, @tropic linden. Refer to subpoint 5.4 in #faq for further information.

Please do not use languages other than English, @turbid sundial. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[turbid sundial]

Guys, I want the best Android system that works on the PC and there are no problems because the game is on it

[wintry hornet]

Hello, I need help. The verification email I requested isn’t being sent to my email. I’ve tried many times over the last few days and weeks

Is there any way to contact any real customer support person to reset the account password?

[cyan citrus]

Are you sure that you have entered the correct email address. The one linked to your account, @wintry hornet?

[celest shadow]

We only recommend the GameLoop emulator

▫️ https://www.gameloop.com/

[wintry hornet]

Tbh, there are only 2 different emails I could’ve used and I tried sending the verification code to both accounts @cyan citrus but I haven’t received any emails at all

I know my account ID and name if that helps, but I haven’t accessed the account in years

[spice shell]

Hello . I havent logged for my pubgmobile for a while . Yesterday i tried to login thro my linked email and  i got surprised i see someone hacked my account and linked his twitter and discord . so each time i login , he logs me out . I managed to login and check some stuff so i saw the merit 91 i checked tge history and  saw -10 for cheating and using third party which means he is using hacks and might ban my account. i used midasbuy to buy uc ( some as codes and some directly thro my card )  .  I will provide the screenshots of all the transactions i made thro midasbuy

[cyan citrus]

In that case, you may try to contact the customer service in-game for further assistance.

[wintry hornet]

The customer service is just a bot haha I literally can’t talk to any real human

It’s been sending me automated replies for a few hours now, which is why I’m getting kinda desperate

Is there any way to contact tencent at all?

The account still exists, so if there is a way that I can login using my username I would also be able to log in

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

The bot is just there to record your issue, @wintry hornet. You will need to record your issue through AI and select the available options accordingly to connect with the customer service representative. This is to save extra resources and time due to enormous number of requests every day.

[spice shell]

I cant log in anymore he logs meout immediatley i think he using software to log me out immedaitely

[wintry hornet]

I see. Will I be contacted by a real human any time in the future @cyan citrus ? By email or something?

If so, how long can I expect to wait before someone replies to me? I’ve been trying to login for weeks

[celest shadow]

You will be automatically logged out if you or someone else logs into your account on a different device. You can contact the customer service from the login menu.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[spice shell]

And im telling this man . He logs in from another device and log me out immedaitely

[cyan citrus]

You will get a reply through the same ticket you open through your conversation with the customer service. There might be some delay before you get a reply because customer service receives an enormous number of requests every day.

[wintry hornet]

It seems to just be an automated list of things to choose, and the ticket is automatically closed after they give me their answer for the option I choose

[celest shadow]

The unauthorized person will be automatically logged out as well if you log into your PUBG MOBILE account. Please contact the customer service to resolve this issue.

[wintry hornet]

Is this what you mean by the ticket? Because this is what I see in app, but I’m pretty sure it will disappear once I clear the app and reopen it

[cyan citrus]

Try different options available and make sure that you do not skip any options. This may result in the conversation being closed. Unfortunately, your issue is not something we can help with through the community, @wintry hornet.

[wintry hornet]

Alright

Thank you @cyan citrus

[cyan citrus]

You are welcome.

[cunning moat]

if your link your account in pubgM to gmail will all your stuff be gone?

[spice shell]

Give me an email for them so i can send them an e-mail

[celest shadow]

No, it will not.

[cunning moat]

Oh

[celest shadow]

For account-related issues, please contact the customer service in the game.

[cunning moat]

How to link my account in google?

Because I wanna log in to emulator pc

[spice shell]

They are useless mate give me an email for them so i talk to a human

[celest shadow]

[e-mail]

[celest shadow]

You can link an e-mail address to your PUBG MOBILE account in the Basic Settings.

[cunning moat]

question, you will be pro in emulator PC in pubg mobile because easy controls right?

[cold drum]

Hello

Can we unlink email link ?

Within 7days

[celest shadow]

PUBG MOBILE is a mobile game, it is better to play it on your mobile phone instead.

[celest shadow]

E-mail addresses and phone numbers can currently not be unlinked.

[cold drum]

Or any other way to unlink by communicating with customer service through in game?

[celest shadow]

Unfortunately, no.

[fleet stirrup]

Hello
Dear Sir / Madam
My name is 意ＢＩＬＡＬ意 and my PUBG Mobile account name is ....
I request to manually reconsider the action has been taken on my PUBG M. Account (10 years band) the automated respond is not helping at my case I'm claiming that I got band for no reason I did not violate the rules of the game I have been playing this game since the beginning of the game release and I have never violate any single rule I request to remove the ban from my account please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet stirrup.

[cold drum]

Thanks for reply appreciate it

[cunning moat]

Is it possible to unlink account on facebook?

[spiral nacelle]

@Bunk#3717

@celest shadow i need help

It doesnt give me teammates when i start squad

What do i do

[celest shadow]

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[spiral nacelle]

.

Can someone help

[celest shadow]

Please make sure that you have Auto Matching selected.

[spiral nacelle]

Okay thanks

[cunning moat]

if i link my facebook account to pubg will it say my facebook name or it will keep my PUBG user

@celest shadow

[celest shadow]

Your in-game username will remain the same.

[cunning moat]

It says requesting to my name

[celest shadow]

Your name will not be displayed anywhere in the game.

[cunning moat]

Ok

[spice shell]

If i send email to [e-mail] will a human send me a message back or only automated messages ?

[night cloak]

Humans send messages after you select something else

[spice shell]

I tried it but it doesnt work too

[spiral nacelle]

Finally done

[storm flume]

Please do not use languages other than English, @opal galleon. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[celest shadow]

A support agent will respond to you. Please be advised that the customer service e-mail address is meant for general inquiries.

[celest shadow]

Congratulations! Feel free to share this in #media instead.

[brazen cairn]

Hi i am the winner of popularity award in global arms design contest why the dont contact me yet Please answer best regrad

[night cloak]

Can someone tell me why I can't get into the game? 😦

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @brazen cairn. We may otherwise have to mute you.

[cyan citrus]

Please add more details about the issue you are facing or share a video recording.

[night cloak]

ok thankQ

[pastel trail]

Why does my acc says “Acc at risk unable to buy uc” when I try to

[storm flume]

Please contact the customer service for further assistance, @pastel trail. Refer to subpoint 5.4 in #faq for further information.

[pastel trail]

Never helps😢

[civic basalt]

Hello , Im from Bangladesh 🇧🇩
Its been month im trying to set my region in pubg to Bangladesh ,
Everything ok but im not getting verification message on my number ! .
And am trying it like 1 month still not getting verification code

[storm flume]

Please contact the customer service for further assistance, @civic basalt. Refer to subpoint 5.4 in #faq for further information.

[copper plank]

I need assistance regarding All Talent Championship Regional Finals, can some Mod assist me in Private?

[dapper plume]

Hello, my name is GSGxĪMSK, my game ID is 5109415209, my account was banned in the game for 10 years to 2031, my account was banned for this period and I did not make a mistake, I did not use any third-party software, or any immoral command within the game, and I was banned By mistake, I contacted the technical support of the game and they reduced the period from 10 years to 7 days and it has not been opened yet. I hope that my account will be restored to work again to continue to play PUBG Mobile)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dapper plume.

[opal quarry]

Why you Have muted me for 3 days I am just asking For unlink my gmail

[fierce night]

can someone explain to me what are they meaning by this? it crazy cuz it my own personel account i only had a channel where i was sharing cheaters and send them to pubg to ban them
someone reported me or smtng because i banned his expensive account or what?

it really crazy to get banned for 10 years with your own personel account and you did nothing

@lime juniper help please !!

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @fierce night.

[fierce night]

seriously? im asking for help replying with boot?

soo lazy support

i know it and i read it 50000 times im playing since s1 not yesterday

[cyan citrus]

We do not provide support for suspended accounts, @fierce night. If you keep asking about them, it will lead to a mute. You may refer to #faq sub point 2.12 again.

[fierce night]

im not asking about "unluck it im just trying to understand what the meaning of the message

[cyan citrus]

The reason is clearly mentioned under ban reason. We can't provide any further information, neither we have it.

[fierce night]

what the point of having a discord support and in game support if no one can answer a stupid easy question like that ? im really tired of contacting

[fierce night]

it wroten as FRAUD such as spam accounts what that mean ! it my own personel account and i searched in google and there is no such message in the whole google !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce night.

[vagrant tulip]

I guess you are using temp mails and making alot of spam accounts thats why it's banned

[tender maple]

Will The Jujutsu Kaisen Outfits every come back to Pubg?

[copper plank]

Anyone from Support?

[dawn cosmos]

Will this spring pmco eu will happen?

[copper plank]

Can I have All-Talent Championship Support Mail Address???

[green agate]

You should ask this in our eSports discord.

[green agate]

Same here for you.

[copper plank]

Can I have the link?

[green agate]

#community-news

[copper plank]

Got it, Thank You 🙂

[real fox]

My account got frozen for no reasons

[polar marsh]

Please refer to the private message from @polar marsh for further information, @real fox.

[opal quarry]

hi

[green agate]

Hey there, can I help you?

[opal quarry]

You have blocked me for three days from discord can I know the reasom?

[green agate]

Seems to me like you are talking currently, did you violate the guidelines in our community channel?

[opal quarry]

I am Asking that How to unlink My Gmail account from my pubg account Because my gmail account is hacked bot PUBG Dyno Bot had Blocked Me

[storm flume]

Please contact the customer service for further assistance, @opal quarry. Refer to subpoint 5.4 in #faq for further information.

[vagrant whale]

Hello my account take Ben 10 minutes more im need help

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @vagrant whale.

We are unable to provide assistance if you do not ask a question or state a problem, @dreamy slate. Remember to read through #faq before asking questions in the support channels.

[dreamy slate]

Hacked a friend's account

[storm flume]

Please contact the customer service for further assistance, @dreamy slate. Refer to subpoint 5.4 in #faq for further information.

[dreamy slate]

I reported playing a game on hacking my friend's account and it was a mistake that I sent an ID's picture

[full wedge]

hello, I got banned for 10 min with -10 merit! can I know what cause this ban?!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @full wedge.

[crisp venture]

If i buy this will i get permanent

@cyan citrus

[green agate]

It upgrades it to permanent.

[crisp venture]

Mm in 3000 uc i will get permanent?

How to upgrade it

@green agate

[green agate]

Tapping on the text that says it??

[onyx dagger]

Did you turn on the Aim features from the settings?

Tried restarting the game?

[crisp venture]

Okay thanks @green agate

[static sleet]

Pick up a weapon and try again.

[grand nexus]

Is pharaoh coming back ❤️

[crisp ravine]

<@&481161015728406538> hi my achievements are not getting counted i need help

Is there anybody to help? 👀

[opal knoll]

Can someone help. Everytime Im in a fight the fire button stops working and it stops firing while Im still pressing the button

Regular iphone screen recorder

Aight

[cyan citrus]

Please add more details about the issue and the achievement you are referring to. Also, do not mention the moderator role unless there is an exigency for this Discord server.

[bold cosmos]

@cyan citrus

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @opal knoll. You can also submit a report in #old in compliance with the channel's pinned instructions.

[bold cosmos]

What can I do if my account as been hacked?

@cyan citrus

[cyan citrus]

You can contact the customer service of your social media accounts and customer service in-game for further assistance, @bold cosmos.

[static sleet]

Please refrain from making unrelated remarks in the support channel, @night cloak.

[crisp venture]

@green agate

@static sleet

[bold cosmos]

@cyan citrus we both know the in game bot makes no sense
Can you let me speak to someone?

@cyan citrus

[static sleet]

How can we help you?

[crisp venture]

In my account i have linked mobile number and email but i dont see any secondary verification enable option @cyan citrus

Device ipad / iphone 13pro max

@static sleet

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. That's the only way you can get help.

[crisp venture]

Please reply @cyan citrus @static sleet

Recently i got my account recovered and i want to protect it

[cyan citrus]

The option to enable secondary verification may not be available for your account, @crisp venture. You don't have to worry about it if the phone number linked to your account belongs to you as it will be needed when enabling secondary verification. To start with, you can try to logout from all the devices from both your social media accounts and PUBG MOBILE, change your password and make sure that you use different and unique password for all your social media accounts. Also, enable two-factor authentication for your social media accounts to better protect it from unauthorized access.

[crisp venture]

@cyan citrus Thankyou soo much♥️🇳🇵

[cyan citrus]

You are most welcome, @crisp venture.

[crisp venture]

♥️♥️ @cyan citrus

[smoky oracle]

Anyone that help me with prime payments

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @smoky oracle. Remember to read through #faq before asking questions in the support channels.

[smoky oracle]

Yeah I was charged for prime on my bank account

[cyan citrus]

And?

[smoky oracle]

It’s not my account

I had another account the was hacked by my Facebook account.

And I stop all subscription to that account.

You still there @cyan citrus

[neon patio]

You'll need to contact Facebook's support for recovering your Facebook account.

[neon patio]

For fraudulent charges made to your account, you'll need to contact your bank on having those charges reversed.

[smoky oracle]

My Facebook account was disabled but my old game account is still active. I can access that account and need this payment to stop so I can add to new game account.

[vernal mango]

Hello. Please tell me, the account was hacked, I wrote to technical support. After 40 days, an unknown empty account was returned to me. During the investigation, all data was untied from the account. And support returned the account with a different id. What to do in such a situation?

[neon patio]

You'll need to contact in-game support for account issues. If an account you can no longer access is making charges to your bank, then you should contact your bank on removing and blocking those charges.

[smoky oracle]

Okay

[vernal mango]

Quendi please help me

@cyan citrus please help me

[cyan citrus]

Can you share a screenshot of the last response from the customer service, @vernal mango?

[vernal mango]

Unfortunately, no, the last answer was about the successful completion of the investigation, but when I try to log in, I can no longer enter this dialog

[cyan citrus]

You can try to contact the customer service again, @vernal mango.

[vernal mango]

There is a penultimate message

[vernal mango]

Unfortunately in the game, automatic responses no longer address me to a specialist..

[cyan citrus]

Not something we can help with through the community, @vernal mango. It is most likely that your account was removed by an unauthorized person. If you do not have access to your account anymore, it is highly unlikely that customer service will be able to proceed with your request. You can still try to contact them again by selecting different options. Your other option is to create a new account and continue playing the game.

[vernal mango]

Unfortunately, a lot of money was invested in the account.... I did not think that I would get into a situation where I would be hacked by mail and my account could not be returned. At the same time, the account is free to play. Thank you for your help.

[cyan citrus]

Your account security is your own responsibility, @vernal mango. You should never share your login information with anyone, choose unique passwords and enable two-factor authentication. Sadly, there is nothing we can do to help you with compromised or stolen accounts through the community in any way.

[night cloak]

Damn

[stable mauve]

would like to ask smth related to game stats, what is Feedback? it is new only this season, it used to be Total Rating which i had 100 for past seasons. my feedback score is 78 and i don't know what i can do to get it higher. because of it i cannot get my rating to SSS

[vernal mango]

You do not take into account the fact that by hacking the e-mail, you can see messages about paying for the game, restore a one-time password by e-mail and then link the phone number by enabling two levels of authorization...... In simple words, your policy has done everything possible to steal accounts irrevocably. While the technical support responds, the thieves untie all accounts with the help of the same technical support. And all the evidence about the investments of money, his authorship is no longer so important to technical support 😦

[idle summit]

@cyan citrus ?

I want help burh?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @idle summit. Remember to read through #faq before asking questions in the support channels.

[idle summit]

Brother my problem is that I can't change my region ?

[cyan citrus]

Your frustration is comprehensible. However, customer service receives an enormous number of requests every day which can cause a delayed response. Sadly, we will not be able to help you any further with this.

[cyan citrus]

Can you state the issue you are facing when trying to change your region?

[idle summit]

My region is not showing .

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Others included are the US and the UK.
If none of these apply feel free to contact customer service for support.

[idle summit]

My region is Europe United Kingdom I wanna change to Pakistan is it possible?

[night cloak]

Customer service

[green agate]

Contact support as you cannot change it yourself.

[crisp crystal]

Sa

Pubg mobilde ban yedim

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp crystal.

[buoyant dirge]

Hello , how can i get the tranaction Id , from Midasbuy ?
Because I bought redeem code , and i just put it without Log in account

But i have the Receipt from website in same day .

Any help please ?

[cyan citrus]

You may try to contact the customer service of Misadbuy throw the email below, @buoyant dirge.

[e-mail].

[buoyant dirge]

They can give me Transaction ID and receipt ?

How many days they will reply ?

[silk saddle]

I need some help re linking to mobile number pls

My pubg already linked to email but I want to link to my mobile number as well. When I retrieve the code, I'm being sent thru sms a 5 digit number followed by 6 letters. But they don't work.

[faint umbra]

Just wanted to ask 3 ace in a row = skateboard right?
If I hit in this season ace master and next season ace do I get skateboard or no doesnt work like that

[left mortar]

Hello, why didn't I get a partner in PUBG, even though there are many players in the Middle East who got this my ID 5231086837❤

[cyan citrus]

We are not affiliated with them, so we cannot answer on their behalf.

[cyan citrus]

Please try to generate another code and try again or contact the customer service in-game for further assistance.

[cyan citrus]

You will get it. The least requirement is to reach Ace consecutively for 3 seasons.

[storm flume]

Please refer to subpoint(s) 3.22 in #faq for further information, @left mortar.

[faint umbra]

@cyan citrus so 1 season ace master 1 season ace is enough I didnt fully understand

[midnight stratus]

Hello my name is CBRxحبيب My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem This is my account ID 5752598555

[storm flume]

Please do not use languages other than English, @midnight stratus. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @midnight stratus.

[stuck root]

Hi, any idea if there are any plans to improve the servers for people from South Africa? I have a good few friends from there that love the game but it’s being totally ruined by consistency very high ping

[cyan citrus]

Consecutively Ace in C2S4, C2S5 and C2S6. You cannot reach Ace Master before reaching Ace. The least requirement is Ace, not Ace Master.

[cyan citrus]

Not information regarding this. You may report the issue through #old in compliance with the channel's pinned instructions.

[faint umbra]

Tyvm

[cyan citrus]

You are most welcome.

[night cloak]

Hi @cyan citrus
Name : 乄๛MenacE๛乄
Id: 51650803563
This is not first time that happened to me. I was playing normally metro royale, advanced mode.

Killed trio that pushed me and my friend in tunnels.

I was disconnected. Returned naked in lobby.

Why are u guys doing this... I lost 2 mmk ref, 3 lvl 6 backpacks, all rad loot + my full lvl 6 SF set. Why did I got disconnected and I am not cheating or anything....

Players get frustrated when they are killed they repot immediately and u guys disconnected me.

Who will compensate me now?

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[young crag]

My account was hacked and hacker banned my account for 2 months i and continously asking for help that please the twitter link of my account is of that hacker my 3rd link has been disabled my account have so many acheivements and glacier was level 4 i will wait for 2 months but please unlink tha second link.

[celest shadow]

Please contact the customer service for further assistance, @young crag. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

There is no such question that I can ask in customer service. What should I select?

[young crag]

@cyan citrus @static sleet
My account was hacked and hacker banned my account for 2 months i and continously asking for help that please the twitter link of my account is of that hacker my 3rd link has been disabled my account have so many acheivements and glacier was level 4 i will wait for 2 months but please unlink tha second link.
see first it was banned for 7 days now they are showing it is freezed for 2 months what is this?
and ban reason is invalid too.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young crag.

[night cloak]

@zealous lark

[silk saddle]

Generated alot of times the same. And in game customer service it's a pain to use, cannot find the correct/specific complain to start it with

[inland hare]

The new security system is not visible to me.

[weary ingot]

My account is under 10 years of injustice and I did not violate the rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary ingot.

[cyan citrus]

Are you asking about secondary verification?

[cyan citrus]

Unfortunately, this is not something we can help with through the community.

[timber quartz]

hi my account has 330 uc , i bought 180+30 uc from midasbuy now I have 13 uc , how
order number : -APP75340-20220307-JwD39Ocj4YCJ
id : 5976214097
Please help me

[stable mauve]

can someone help— would like to ask smth related to game stats, what is Feedback? it is new only this season, it used to be Total Rating which i had 100 for past seasons. my feedback score is 78 and i don't know what i can do to get it higher. because of it i cannot get my rating to SSS

[indigo shore]

Hi. I am unable to start my game since the past 5 days. I get to a page saying “updating download list” and the screens freezes. I’ve tried everything - need help here. Thank you!

[dull jolt]

Hello @cyan citrus my account have banned for 10 years and I did not do anything that claims all this strict punishment I do not know who complained about me I tried repeatedly to contact you by supporting the game but he replies to the automatic support and then closes the conversation in my face is this reasonable is it possible to lose my account after all these years and for a trivial reason I do not think I made a mistake to block my account for all this period please look at my account again with many Thanks and appreciation, can you help me please? Thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull jolt.

[queen knoll]

My rp mission frozen . New week arrived today bt my rp mission still frozen how to solve it

[compact oar]

Contact customer service in-game

[paper nest]

What's the difference between
X-ray Version Cheat & Wall hack?
I get confused when Doing Video Review

[compact oar]

RP mission will be frozen after u maxed out your RP.

[compact oar]

In x-ray vision you can see the enemy behind walls, in wall hack you can kill the enemy behind walls.

[paper nest]

Oh Tysm

[crisp venture]

@young crag i can help you i had same problem and yesterday i got my account recovered after talking to customer support in-game

[keen epoch]

Hey

My account on PUBG has been stolen and I have what should I do and the thief has disconnected the Twitter account linked to the game and changed the data on the Facebook account !

What should I do about it?

Please Help

@polar marsh @

[uneven plover]

how wouldi fix my audio ? it sounds like someones on the right or behind but they are infront etc etc

[compact oar]

You can contact customer service in-game to recover your account

[sudden raptor]

Hello

What are the rewards for weekly mstches

And for squad how do they decide who will get the rewards ?

[celest shadow]

Please refer to the pinned messages of #matches for further information, @sudden raptor.

[sudden raptor]

@celest shadow we came #1 2 weeks ago

In squad and didn't get the eSports crate

[manic dirge]

Hello my pubg account linked by facebook and phone number so my facebook account was disabled and after that now I can’t login with my phone nubmer in pubg what need i do please help and fix my account

[celest shadow]

You must provide us your numeric user identification when the winners were announced to receive the prizes.

[sudden raptor]

So I can get now?

[turbid cove]

bad support😡

hacker convert my account to India vision and i cant access to my account after i pay more than 19000$

and no support help me😡

[compact oar]

You can contact customer support of your social media accounts and customer service in-game and Also, be advised that your account security is your own responsibility.

[mortal meadow]

does Vertexbazzar uc shop scam or real?

[celest shadow]

Please only purchase UC in-game or through https://www.pubgmobile.com/pay.

[turbid cove]

the social media support told me to see the game support

and the game support very bad😡 😡 😡

[compact oar]

You can try to contact the customer service again.

[tidal patrol]

Help

It's an old video but still I need justice

[spice shell]

How long time does it take for support to reply an e-mail i sent for them ?

[storm flume]

Please contact the customer service for further assistance, @tidal patrol. Refer to subpoint 5.4 in #faq for further information.

[vernal frigate]

Excuse me, how to i report a player? I've already contact CS ingame but didn't solve my problem, thx

[compact oar]

5.5 - How long does it take before the customer service replies?
The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[hollow otter]

Hello, PUBG Mobile, my account has been banned for a while, and I have not played with hacke, and no data has been changed in the game, and my account has been banned for 10 years. I hope you will review my account again. Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow otter.

[celest shadow]

You can report players through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search.