questions

[mortal sage]

Hello, how can I contact technical support here?

؟

[cyan citrus]

You can only contact the customer service through inside the game, @mortal sage. What is the issue though?

[night cloak]

Ok

My account has been hacked. I want to recover my account. I have a receipt for the purchase of uc. I spent a lot of money on the account. Thank you ID5501464263

[cyan citrus]

Please contact customer support of your social media accounts and customer service through in-game for further assistance with compromised accounts, @night cloak.

[mortal sage]

Someone hacked my account linked to Facebook. I was able to recover Facebook, but he linked it to an internal email and he can access the account and I do not know his email and I am afraid

[cyan citrus]

Please contact customer support in-game for further assistance, @mortal sage.

[mortal sage]

What should i say to them?

[cyan citrus]

To start with, you will need to record your issue through AI and select the available options accordingly, @mortal sage. Provide all the required information to customer service. The information is required to prove the ownership of the account. After that, a customer service representative will get back to you. It may take some time due to enormous number of requests.

[mortal sage]

Well, what information is required to prove ownership of the account?

[cyan citrus]

You can find that when you open a ticket with the customer service, @mortal sage.

[mortal sage]

I am afraid that the hacker will log into the account and play with it

[cyan citrus]

Your account security is your own responsibility, @mortal sage. You should have put extra security measures like two-factor authentication to avoid this. Please continue with the customer service. This is not something we can help with through here.

[mortal sage]

Are you a customer service in BIGI Mobile?

pubg

[cyan citrus]

No, @mortal sage. We only provide community support through this platform.

[mortal sage]

Fine, thank you

[cyan citrus]

You are welcome, @mortal sage.

[normal fulcrum]

Any updates @celest shadow ?

[night cloak]

Hello pubg mobile
For kind information that i have not used hack and i don't know about hack used by any once in my friend list therefore i am innocent and you are requested kindly unban my accountand banned actual culprit in oder to refrain such type of people whose volition SOP issued by your system so there for once again requested to unbanned / open my account please thanks.
I dont know how banned my accounts...i online with other account and pubgmoblie baneed me i dont now why banned me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[mortal apex]

Selling and Trading accounts is against the PUBG MOBILE’s ToS, @night cloak.

[grizzled raptor]

Hi,
I just want to ask how i can unblock my account, I get banned for 10 years for nothing and I didn't use any hack or any third-party cheating at all

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grizzled raptor.

[night cloak]

thanks

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Is there a screenshot of someone using cheats and should I put the videos here

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

Is there a way to appeal a decision for reporting a cheater? Whoever was looking at that report clearly did not do the job.

heyy

Can't you hear I say detective corporal sells cheats?

hey admin hey you unjust people say there is no cheating in our game detective corporal cheats and sells it live

[green agate]

All decisions from the security team are normally final.

[crisp venture]

@night cloak please respect them like your family member.stupid

Just listen what they are saying

[green agate]

Refrain from insulting other users.

[green agate]

Please use the provided methods to report this issue in a quick and timely manner.

[night cloak]

What if they are wrong?

[green agate]

You can feel free to report this to customer service or report the user in question again to see if they change their result on the matter.

[vivid terrace]

How i get unbanned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid terrace.

[crisp venture]

@green agate The way he is questioning I didn’t liked it.Sorry

[night cloak]

Is there a problem with game or what

Takes ages for the game to load

When internet is good and everything works

[green agate]

Have you tried repairing the client?

[night cloak]

Nope , wheres that?

U mean the repair?

[green agate]

Restart the app, then on the right side you'll see repair.

[night cloak]

Should i do the routine one?

[green agate]

Yes, just normally repair it to see if that fixes the issue.

[modest aspen]

90 fps laggy on 13 pro

[green agate]

Feel free to post this in #old

[modest aspen]

also some touches are not working

i am not able to jump

sometimes

i have to touch twice to make it work sometimes*

[night cloak]

Did it and its still “loading”

Have to wait like 2 minutes for the game to load while everything else works fine lol

[green agate]

Try reinstalling it then as a last resort.

[night cloak]

Ok

[modest aspen]

what about my problem cloudy

[celest shadow]

Please refer to the pinned messages of #old, @modest aspen.

[modest aspen]

um i didnt understand

where

[celest shadow]

Why does the 90 FPS setting provide 60 FPS in reality on iOS 15?

Due to the new power-saving feature of iOS 15, we will correct this issue for iPhone 13 Pro and iPhone 13 Pro Max in the next update (version 1.9).

We apologize for any inconvenience caused.

[eternal cliff]

my account was hacked, what should I contact for recovery?

[celest shadow]

Use a case or move your control buttons away from the edges.

[storm flume]

Please contact the customer service for further assistance, @eternal cliff. Refer to subpoint 5.4 in #faq for further information.

[modest aspen]

i use a case

and i tried it u said it b4

[vagrant tulip]

Is there any fix for the sound issue on ios devices? When i turn on the game mic i can't hear the actual game sound.

[celest shadow]

Give me a moment. I might have another solution, @modest aspen.

[celest shadow]

Are you using Earpods or Airpods?

[vagrant tulip]

Main ipad speakers. On my headset it works fine sometimes not but overall works fine.

[celest shadow]

Speakers? I am not really sure then. If you are using a wired earphone, connect it first before entering the game.

[grave mason]

Piston Why When I Try To Log in into the game say this issue : Server is busy please try again later restricted area
I know beacuse of restrictions I cannot log in to the game beacuse I'm Iranian 🇮🇷 but why ?

[vagrant tulip]

Yeah i actually do that for the headset. But the speakers is the issue. Thank you though for helping ❤️

[celest shadow]

This notice means that PUBG MOBILE cannot be accessed in your country or region.

[grave mason]

Ok thanks

[celest shadow]

I am not certain if this still works but you can give it a try. Head over to your Accessibility settings, select “Touch” and disable “Shake to Undo”.

[celest shadow]

Sorry, that is all I know at the moment. Hope I helped somehow.

[rapid pecan]

I got banned fro no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rapid pecan.

[tough galleon]

Why does matchmaking in santorini takes forever?

[green agate]

It depends on many things, a main one is your perspective matchmaking.

[night cloak]

How do i rank up my pubg level?

[green agate]

Playing matches and completing daily missions.

[high estuary]

How can I remove machete theres no machete there

[cyan citrus]

It should be a some kind of bug, @high estuary. Can you try to restart your game one time?

[high estuary]

Sure

I've actually had this issue awhile now

I restarted

As you can see theres no unequip button

It doesn't even show it as equipped

[cyan citrus]

Because you do not own any finish of that melee weapon, @high estuary.

[high estuary]

Well I still cant unequip it

Is there a way or is it a bug ?

[cyan citrus]

Unequip what exactly, @high estuary?

[slender hare]

Hi

[high estuary]

The machete

[slender hare]

I have problem with aim assist

[high estuary]

I'm trying to remove it from character

[slender hare]

Aim assist It doesn't work and I don't know how to get it working

[high estuary]

U got it activated ?

[slender hare]

Yes

Sure

[analog cape]

That is like that after the new update, it does work but its very weak.

[cyan citrus]

Oh, I understand now. Try this. First of all, disable the ''Show Firearm in Main Menu'' option. After that, equip only one gun from your inventory and enable that option again with the gun equipped.

[slender hare]

Ok

[night cloak]

This si ridiculous

The match making is taking SO FREAKING long

Ive been waiting for 5 mins now

I even restrated the game

Omg

@lime juniper

@green agate

Helpp

[green agate]

Can you tell me your matchmaking settings?

[night cloak]

Its solo

So it wouldnt really matter

Unless its squad

Well even in squad, its not working

I also disabled the langaugw thinf

[green agate]

Your recommended is 4:30, this means matching can take a very long time past 5 minutes.

[night cloak]

Lmao

Thats just ridiculous

Make me laugj

Laugh

[high estuary]

That worked got it ty @cyan citrus

[cyan citrus]

Glad to hear that and you are welcome, @high estuary.

[night cloak]

Mods??????

Sure bot

💩 💩 game

[quartz dagger]

what what is this

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz dagger.

[obtuse viper]

@cyan citrus i saw a post earlier when you responded to someone else when they stated they can’t log into metro, I’m having the same issue i was playing the last few weeks of this chapter and last night my team and i were playing upon returning to lobby it put me in classic mode and then it stated this feature is under beta testing and i haven’t been invited to try it out. I have used the in game customer support and nothing gets done. My friend has had this happen to his account last year and still waiting for assistance

[green agate]

This feature is in testing meaning that not everyone can play it or participate.

[night cloak]

Youre banned for cheating

[calm socket]

hi

Hello , support team , PUBG my account has been banned for 10 years and I have been playing the game since the season five and it is impossible for me to cheat and I did not commit any violation . Please review my account , I am sure that I did not add files or tamper with the system or any cheating method or third - party programs games With a hacker , please check my account , this my account number : ( 5511506317 ) And this is the name of the account : (Close・NOOB) Note : that's my first banned i got and it came 10 years . I hope you reply as fast as can Thank you .

[polar marsh]

Please refer to the private message from @polar marsh for further information, @calm socket.

[obtuse viper]

So they can take it away at any point because i was playing from week 1 till week 5 with no problem until last night

[green agate]

It is up to their discretion to remove access, yes.

[obtuse viper]

@green agate They should use their discretion to those that cheat at the game instead of those that play it fair, you have people glitching outside of the maps to kill people in radiation but when you die to them and report them they are apparently not cheating

[green agate]

Feel free to report this using the correct methods then.

[obtuse viper]

Is their a date when this stupid beta testing is no longer beta testing and going to be apart of the actual gameplay

[green agate]

Not currently, keep an eye out for any announcements.

[obtuse viper]

My squad and i have tried and still no success

[green agate]

Support can take a long time to reply due to the amount of reports sent in everyday.

[obtuse viper]

It will take a few days but then comes back they haven’t been found to cheat but we will still monitor, for the most part when i go rad i rarely die as i hold that mountain and house down with the squad it’s the glitchers that get me but still no positive feedback, but one of my squad members glitched outside of the map just to get them( he only was able to kill 1) and he got reported and banned but they didn’t because it’s been three weeks and still came back negative for cheating

[night cloak]

https://youtu.be/XhAJUfIVgOI

hack

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[opaque dune]

I can't change the country

[green agate]

Can you tell me your country in settings?

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).
Others included are the US and the UK.

[opaque dune]

There is no way to change

[opaque dune]

I want to change it to Egypt

[green agate]

You can try and contact customer service.

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[rapid geyser]

I am unable to Login my PUBG MOBILE Account because of Secondary Verification Error .
When I try to login , It says to enter the Verification Code sent to your Number but I am not receiving any Code on my Provided Number.

Device Name:Iphone X
PUBG Mobile UID: 5676572052
Internet: Zong 4G

[static sleet]

Please contact the in-game customer service for further assistance with account-related issues, @rapid geyser. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[buoyant dirge]

@static sleet Hello , May i ask please .
My account has been hacked and u#I contacted with customer service then they asked me about registration date ,
The question is if the account registration was a guest , then linked with social media account ?
Which day registration i can send , the account was created from 3 years ago

Any moderator can please answer 🙏🏻❤️

I have my linked date , but I forgot when i registration account like a guest .

[green agate]

You should provide any evidence you have.

[buoyant dirge]

Sure i will , May i ask you again please ,
If the hacker unlinked my Facebook account and my Gmail , if the customer service not reply fast , and i still have log in from my Emil link , can they retun my account back ?

[green agate]

They can give you your account, you just need to prove that you own it.

[buoyant dirge]

Because he added number phone and this feature it's not show of on my country and i didn't know we have this feature on Pubg mobile account

May i ask please again , i have still access to all my devices when i was open my account from it .
If i write all the details log in .
For example , type of device , country and when the last time i did that .
This info help to restore my account again .

[green agate]

You need to give them any and all evidence.

[buoyant dirge]

May i show you what they said via mail please ?

[green agate]

I cannot help you in your case.

[buoyant dirge]

I know , i just need the right why to do it .

[wraith urchin]

@green agate are the 90 fps form still fuctional

[buoyant dirge]

This email i sent , it's linked with Email link in game . So i go in and sent this email and they said .
So what i can do just give me the right way ❤️

[green agate]

https://forms.gle/e1cyNbdzbbhAuYWQ6

[green agate]

You must regain control of your account then contact them.

[buoyant dirge]

You mean my pubg mobile account right ?

[green agate]

Yes, that is their policy.

[buoyant dirge]

Understand , so i have to wait , to customers service in game to reply . First

The question is : how they said it's different account .
And the Emai it's same linked in Email link on my pubg mobile account , can you explain please ❤️

[green agate]

They mean your ingame account, the email linked can easily get used to fake a report.

You are using a different account to make a ticket reporting your issue.

[buoyant dirge]

Ok , so i need to use my facebook email to contact with them ?

[green agate]

You need to use the same game account.

[buoyant dirge]

Please understand me .
My game account linked with Facebook account .
Gmail account
And Email linked .
I contacted with customer service via Email which i linked in Email link .
And they said it's different account .

So now i need contact with them via email address which i linked with my facebook account now ?

[green agate]

If that is connected to the affected account, yes.

You have to contact them from the "hacked" account.

[buoyant dirge]

No one of them it's hacked . All information log in of them i have .

[buoyant dirge]

So i will try today , to send them via this email which affected with my facebook account linked in my game account.

[green agate]

I hope you get your issue resolved.

[ancient temple]

My account was banned for ten years unfairly. I want to contact the game support, how or someone can help me in the server here

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ancient temple.

[buoyant dirge]

That it's the right way information i need it from you . To return my account .
Like what I'm said to you . He not hacked any linked account i have on my game account .
He just put his number phone with this new feature and this feature not show up on my country .Then log out from all devices.
And added the verification code on his number phone . That it's why i can't log in .

[green agate]

I cannot help you, only customer service can. You have to gain access to that account then contact them on it.

[formal mulch]

Is there possible to upgrade Elite Pass Plus after purchasing the Elite Pass?

[buoyant dirge]

No , you help me very much with this information , thanks you alot .
And if i have any questions i will come to here to ask .
Thank you alot ❤️
@green agate

[oak juniper]

Yes, once you buy the Elite Pass you can still buy the Elite Pass Plus with 960UC

[wicked vessel]

Yes you can, but only during the first week

@formal mulch

[buoyant dirge]

May i ask you please @green agate
If my account linked with Wechat account .
How can i know when i linked together from my wechat account ?

[lament dirge]

How to get in the rank

[green agate]

You should have an email saying you linked it?

[green agate]

To get in the kill rankings you have to get into the top 100.

[lament dirge]

like how

You don’t see my kill point is 4402?

12th place is only 4386

I am higher than that guy

But it still shows top1%

[buoyant dirge]

Really ?? , with the email affected with my Wechat account right ?

[green agate]

You have to give it time to refresh then.

[lament dirge]

Like 4 days

It is like: top 1%

[green agate]

Not sure I understand.

[green agate]

You could contact support to try and resolve the issue if you are unsatisfied.

[buoyant dirge]

I mean where i can find this Email said

[lament dirge]

sad

[green agate]

From your email provider site.

[buoyant dirge]

So , if i contacting with customer service with same email address contact my game account " wechat " they will accept ?

This right ☝🏻

[green agate]

No, you need to login to the same ingame account that is hacked. If your account is linked to that then use it to login.

[buoyant dirge]

It's , this account linked with my game account hacked

When i log in with Wechat account go to my Hacked account and show me this .

[lament dirge]

被盗了啊兄弟

[buoyant dirge]

The hacker added hia number on my account .

[lament dirge]

加油

[green agate]

You need to put in the code, if you physically cannot then contact support for help.

[lament dirge]

回不来的

[storm flume]

Please do not use languages other than English, @lament dirge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[buoyant dirge]

What i can said to them ? I can't log in my account because someone put his number and active the verification code on it ?

[lament dirge]

Eee

[green agate]

You have to give them any evidence you have to prove your case.

[green agate]

@lament dirge Refrain from posting in support channels until you have another issue.

[buoyant dirge]

I have to write No , they didn't help right ?

[green agate]

Pick the top one.

[buoyant dirge]

Which one please ?

[lament dirge]

Repeat all no so that you will get a real person talk to you

[green agate]

Recover a hacked account.

[broken nymph]

Btw

Can i go through customer support through gmail?

[buoyant dirge]

It's not help because already I can't go in account.

[buoyant dirge]

It's for me ?

[lament dirge]

Yes because this will just tell you what to do

Not giving a real person talk to you

[green agate]

For general inquiries you can use [e-mail]. @broken nymph

[broken nymph]

But not for asking for account recovery there right

[green agate]

No, you cannot.

[broken nymph]

Alright thank you

[night cloak]

Hi pubgm Please remove tier restrictions

[green agate]

You should put this in #old

[lament dirge]

Am I because this

To not into the rank

Showing me top1%?

[green agate]

Please refrain from chatting in support channels.

[lament dirge]

Nah but I have question about my rank

No idea of why top1% but I am not in the rank even my point is enough

[green agate]

You should read the conditions on the page.

[formal mulch]

ok got it

thanks

[formal mulch]

咋啦

[buoyant dirge]

@green agate here i will put , Number phone it's not mine right ?

[lament dirge]

ni jia you

[buoyant dirge]

What ? 😅

[lament dirge]

chinese pinyin

You know

Mean that

Keep going

Don’t stop

[formal mulch]

gambateh

xdd

[lament dirge]

Try to get your account back

[buoyant dirge]

So now i will click on the number phone is not mine .

[formal mulch]

微信被盗啦？

[green agate]

Yes.

[buoyant dirge]

It's not .

[green agate]

Then you hit no..?

[buoyant dirge]

Here , what i can click ?

[green agate]

You can login to a connected social media so yes.

[buoyant dirge]

But I can't go in the game ,

[green agate]

Then choose that option.

[buoyant dirge]

Yeah i can and i have 3 information log in , but qhen i log in , it's said , you need to put the verification code

So it's mean I can't log in right ?

[buoyant dirge]

..

[green agate]

Yes.

[buoyant dirge]

Here please ?

I can't log in hacked account anymore right ?

So what i can do ? @green agate

[green agate]

Contact your email provider's support.

[buoyant dirge]

Which one ? Can you told me please.

[green agate]

The one that is hacked.

[buoyant dirge]

What i can said to them ?

If my email with me 😅

[green agate]

I can no longer help anymore since you have received the necessary info, you need to contact your email provider to regain access to your social media account, then contact the ingame support once again.

[buoyant dirge]

Done ☑️ i will do it . Thank you alot today for help me with the right way and this information ❤️🙏🏻

[rare sun]

I reported many time about bug damage my account no response

[ebon lake]

Hello

[autumn pumice]

Hey good night i just wanna report a bug ive been having from las update until today. Every time i enter a new match my controls are being moved from where i normally leave them...some times half of the controls show on the screen and the othere half not even appears on the sceen.

[night cloak]

How to fix this, 😑 I have all links to my account, my account isn't even hacked, still this is coming

Updated already, still this is coming

[high estuary]

I wanna know something, is this tier thing where you cant play with more than 1 tier away gonna stay in effect? This is such a horrendous idea , I have clanmates I cant play with and friends i can't play with because I'm ace and they are lower its detrimental to the game. If i cant lose my points with someone i wanna lose them with it defeats the point.

That should be a players decision who they wanna play with not pubg's.

[lament dirge]

When I was in crown I match conquer enemy how bad is that sound

[grave eagle]

Sir my pubg mobile account hacked

Please help me unlink mobile number

This is not my mobile number

[compact oar]

Contact customer service in-game

[fluid marlin]

Anyone here knows hows retrieve an account

my account migrated to BGMI

Version

i still have an access

[cyan citrus]

It may not be possible to transfer the account to global version, but you can still try to contact the customer service in-game for further assistance, @fluid marlin.

[mental grail]

Hi, my account has been blocked in your game! Please double-check Because I did not violate the user rules. I ask you to unblock my account My id 51211843663 My nickname 365ēQUANTUM, thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mental grail.

[night cloak]

My account has been hacked. I want to recover my account. I have a receipt for the purchase of uc. I spent a lot of money on the account. Thank you.

[crisp venture]

How can I contact Facebook through email <@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You can contact Facebook's support at https://www.facebook.com/help.

[night cloak]

The person who hacked someone else's account is everything

Someone hacked my account changed everything I spent a lot of money on the account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital marsh.

[celest shadow]

Some players have not been invited to try the Metro Royale game mode yet.

[crisp venture]

@celest shadow Support is only aviable for person who has a page

[west stump]

Can i ask what device supports 60fps in 1.9update,i have helio g96 processor but 45fps only

[celest shadow]

As Metro Royale is still under beta testing, only some players have been invited. You can look forward to the next chapter.

[celest shadow]

Quite a lot so I cannot list them all. You should at least have a Snapdragon 845 or above to access 60 FPS on PUBG MOBILE.

[celest shadow]

You can try [e-mail].

[crisp venture]

@celest shadow okay I already have sended mail

[wispy crow]

I have Tried Repairing Game And Even Reinstalled but Still New 5.56 Ammo Themed Mode Gun Doesn't appear In my Game. If enemy kills Me with That Gun it Shows His Empty hands

@lime juniper

[buoyant dirge]

Can i know this name of app please ?

[crisp venture]

@buoyant dirge ios user or android user ?

[buoyant dirge]

IOS or Android

[crisp venture]

Which device you use @buoyant dirge

[calm zephyr]

https://tenor.com/view/lana-del-rey-obviously-duh-like-duh-gif-3562074

[buoyant dirge]

android

[crisp venture]

Then please talk to google support team to find your exact installation date of pubg @buoyant dirge

[buoyant dirge]

Thanks you Dude

[crisp venture]

@buoyant dirge welcome😎

[buoyant dirge]

But this girl talk there an app show you that

[crisp venture]

@buoyant dirge Its very difficult to find.So even i talked to google support to find my exact installation date.So i am suggesting you brother or else its up to you i am just giving my suggestions

[buoyant dirge]

Sure , bro it's doesn't matter because my account was a guest then i linked it via Google play

@crisp venture when we link an social media account on pubg mobile they give us option to Rate app on google or App store same day right ?

[crisp venture]

@buoyant dirge I dont think on same date they give option to rate it .

[clever dawn]

Hi

[crisp venture]

Hello @clever dawn

@buoyant dirge is your account hacked

If hacker has enabled secondary verification in your can we can talk in dm because even i have same issue since 2month and still not solve @buoyant dirge

[clever dawn]

how i unlink my 3rd link

[buoyant dirge]

It's not hacked i restored it but he put his number and i have all info

[crisp venture]

@crisp venture please explain your issue i will try my best to help as much as i know

[buoyant dirge]

same

[compact oar]

You can't unlink your 3rd link you should contact customer service in-game

[crisp venture]

@buoyant dirge okay hacker linked his number in your account and now when you login it sends code to hacker number right ?

[buoyant dirge]

exaclty

[crisp venture]

@buoyant dirge Very bad even same thing happened to me

[buoyant dirge]

@crisp venture he can log in , but i have all social media info and the 3ed link Email

[crisp venture]

This is what i see when i login with email or apple id

Even you might be seeing this right ? @buoyant dirge

[buoyant dirge]

Right

[crisp venture]

He can login but you can’t because you need to enter the code ?

@buoyant dirge

[buoyant dirge]

@crisp venture Right . have you all information your account ?

[crisp venture]

Pubg is full of scammers and hackers.Oh god💔

[night cloak]

Hello ?

[crisp venture]

@buoyant dirge i have A to Z information of my account even i was a streamer before i use to stream pubg.But 2year ago i stopped streaming because of Lag issue.I am just stuck with the registration date if registration is not compalsary then i will get my access back to my account if pubg understand my issue seriously

[night cloak]

Is anyone here for help

[crisp venture]

@night cloak Explain in detail so that i can help you with it

@buoyant dirge have you got your registration date ?

Can we talk in personal dm so that i can be sure that even i can recover my account @buoyant dirge

[night cloak]

1 days ago I just change my server my server mistakely Asia to middle east now I can't play in high ping so what can I do now

[crisp venture]

@night cloak you have to wait till it cool down brother.Or you can contact customer service in-game for fast solutions

[buoyant dirge]

They need the date when you link account with social media

[crisp venture]

@buoyant dirge yes even i am stuck with it.I wish i could see my registration date

[buoyant dirge]

you need to wait 60d or contact with customer service in-game for fast solutions

[night cloak]

@crisp venture what I'm going to do I can't play for high ping there is any solution for that ?

@buoyant dirge what I'm gonna say ?

[crisp venture]

@night cloak you have to wait for the day which is showing or please contact pubg customer support ingame

[night cloak]

@crisp venture what I'm gonna say in customer service ?

Can you guide me something ?

[crisp venture]

You need to explain your issue with them in a proper way. @night cloak

[night cloak]

They can't properly understand what I'm saying

[crisp venture]

Or you can contact pubg customer service through email [e-mail]

[crisp venture]

They will so make them understand it

[night cloak]

Can you pls write me that what I'm gonna say

[clever dawn]

Can i Change my region

[crisp venture]

Okay dm me your email i will write a note and send it to you when i am free @night cloak

I will mail you in your email @night cloak

[night cloak]

@crisp venture ok thanks 👍

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). (edited)
Others included are the US and the UK.

If none of these apply feel free to contact customer service for support.

[clever dawn]

Can i Change my region

[green agate]

Yes, if you physically cannot change it yourself in the settings then you need to contact support.

[clever dawn]

Ok

[upbeat wigeon]

how to know if the customer service closed my issue?

[crisp venture]

@upbeat wigeon In the end you will see Conversations closed

[buoyant dirge]

@green agate Please May i ask please ?
which date the customer services need between this two :
Creation account was Guest to 2 month or 1.5 I think after that linked with Google play
and session 7 unlinked with Google play then put Facebook and WeChat .

They need the Guest day or Google play day ?

[green agate]

Assuming you made an account on the same day you got it from google play, then they need it for google play.

[buoyant dirge]

Please Understand me . i played with my account guest maybe 1.5 month without linked any social media after that i linked my Google play with my guest account

so they need when i linked the google play ? or when i create the guest ?

[green agate]

Can you give them each date or do you only have one of them?

[buoyant dirge]

i have the Google play because when you linked account after match they told you Please Rate the Pubg Mobile on Google play or App store right ?

so i have this day already because i rated Pubg mobile on Google play with 5 starts

[green agate]

Then give them the Google Play installation date.

[upbeat wigeon]

thanks

[buoyant dirge]

This

[green agate]

As long as you are 100 percent certain that is correct then yes.

[buoyant dirge]

it's dosn't matter if i unlinked Google play account after that right ?

[green agate]

They most likely just need your account's rough estimated creation date.

[buoyant dirge]

Realllly Thanks for help ♥♥♥

[torn isle]

@green agate please help me with my issue

[night cloak]

I bought uc from UC station now all my rp rewards uc and everything has been deducted...I purchased through in game

Anyone knows how to fix this

[green agate]

You have to tell me the issue to get help.

[green agate]

Contact customer service.

[torn isle]

@green agate I have been changed my region by the mistake please change it to my original region ( egypt)

[quartz bobcat]

im currently #21 Grenadier in my country, I have the title aswell. If i switch to another country flag which puts me in #5 position, after i switch the flag will i have to wait till monday to get the new title? will i still have my first title during that time?

[storm flume]

Please contact the customer service for further assistance, @torn isle. Refer to subpoint 5.4 in #faq for further information.

[crude barn]

Dear pubg team my server has changed because of my mistake and i have increased my rank and i am a player of Europe please help me

<@&481161015728406538>

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[torn isle]

But customer service in pubg is a chat bot i doesn't help

[crude barn]

I tried to contact from the game but it just said conversation ended

hello. i changed my server from Europe to Middle East by mistake and i want to change it again.

Epic support

[storm flume]

Please contact the customer service for further assistance, @crude barn. Refer to subpoint 5.4 in #faq for further information.

[quartz bobcat]

im currently #21 Grenadier in my country, I have the title aswell. If i switch to another country flag/region which puts me in #5 position, after i switch the flag/region will i have to wait till monday to get the new title? will i still have my first title during that waiting time?

[cyan citrus]

You will need to wait for Monday to regain the regional title, @quartz bobcat. During this time, you will not lose your old title.

[quartz bobcat]

alright, perfect answer. Thank you

[cyan citrus]

You will need to wait for the cool-down to be over. You cannot change your server before that.

[cyan citrus]

If you have changed your region recently, you will need to wait for the cool-down to be over. You cannot change your region before that.

[cyan citrus]

You are welcome.

[cyan citrus]

If you have made unofficial or illegal purchases in the past, the UC will be deducted until the total amount has been recovered. For further assistance with this, please feel free to contact the customer service through in-game.

[digital hull]

Hello

[cyan citrus]

Hello! How can we help you, @digital hull?

[digital hull]

My account was ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital hull.

[night cloak]

I didn't made any unofficial purchases🥲

I bought only this and other uc are my rp uc

This is a stupid bug fix it,My account was good until today evening

@cyan citrus

[cyan citrus]

Feel free to contact the customer service in-game for further assistance, @night cloak.

[night cloak]

Yeah doing it ,but no reply though🥲

[cyan citrus]

A delayed response can be expected due enormous number of requests every day, @night cloak. Please wait patiently while they get back to you.

[honest shuttle]

Hello

@cyan citrus

When this will be available

[fervent plover]

How can i delete my pubgm account bcs i cant unlink it from fb

[fervent plover]

Next season

[cyan citrus]

You cannot do that if there is no option to delete your account in your Basic settings.

[fervent plover]

Thats bad

[cyan citrus]

This means that the game mode is not available for you. Feel free to contact the customer service in-game for further assistance with this.

[fervent plover]

Idk how to unlink it because it wont work from facebook

And when i try that in game

It only wants to unlink my discord

[cyan citrus]

To start with, you will need to record your issue through AI and select the available options accordingly.

[cyan citrus]

When you have two social media accounts linked to the game, you can only remove the one that is not currently logged in.

[chrome swallow]

How to check how much owed on a carded account

[cyan citrus]

Could you elaborate or share a screenshot, @chrome swallow?

[fervent plover]

So i have to log out of my fb?

[chrome swallow]

The account has purchased deduction

When i buy uc

[cyan citrus]

If you want to remove the Facebook account, yes.

[fervent plover]

Thank you

[chrome swallow]

I want to know how can you check the owed

[fervent plover]

I will try that

[cyan citrus]

If you have made illegal or unofficial purchases in the past, the UC will be deducted until the total amount has been recovered. This is not something we can help with. Feel free to contact the customer service in-game should you require further assistance with this.

[cyan citrus]

My pleasure!

[chrome swallow]

Ok

[night cloak]

How to change linked email password?

[cyan citrus]

You can do that when trying to log into the account, @night cloak. The option to reset your password will appear after you type an incorrect password multiple times.

[night cloak]

Okay, lemme try it.. thanks

[cyan citrus]

We will not be able to help you with this any further, @night cloak.

[carmine dagger]

this guy is attempting to dm advertise, not sure where to put it so putting it here

[storm flume]

Please consider blocking the user or reporting the content to Discord, @carmine dagger, as we are unfortunately unable to assist with behavior outside of our Discord server.

[carmine dagger]

it is within the server, the guy is part of the server

unless you mean because its in dms

[cyan citrus]

Yes, because it part of private conversation, @carmine dagger.

[carmine dagger]

alr.

[night cloak]

Hi my account was banned for 10 years but no reason was given? I don't know what I did to get banned... please help me.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[thick yew]

When is vikendi remaster coming

[mighty path]

Hey PUBG Support Team, I want to till that I got banned on my PUBG account by mistake and I need your help to fix this mistake (banned for using unofficial game )

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mighty path.

[cyan citrus]

No information regarding this. Please feel free to provide your feedback regarding this through #old and keep an eye on #news for future announcements.

[thick yew]

Wasnt it teased last december tho

[hidden dust]

When Vodafone Cash is finished from work?

[bright sedge]

Meri pubg id logout hogai or sms pe verification code nhi arha

Kisi k pas iska Hal h to Bata do

[keen dock]

How can I ask a legit question without getting muted if the question contains blacklisted words?

[storm flume]

Please do not use languages other than English, @bright sedge. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[keen dock]

@cyan citrus can I DM you a quick question?

[cyan citrus]

You may sometimes be wrongfully muted by the bot, but the mute will be manually removed after a little. As for your question, the only recommended method to make purchases outside the game through the following link. You can also purchase the UC for other players by entering their numeric user identification.

https://www.pubgmobile.com/pay.

[cyan citrus]

What does it concern?

[keen dock]

You already answered. Thank you.
@summer crow see above ^

@cyan citrus is that method blocked in the US?

[night cloak]

How do i report a channel promoting telegram channels of buying selling and tradint in BGMI?

[summer crow]

Yeah, I will not be able to host my customs tonight if I can't send out the winnings to players as I go.

This is the first time it's been down in almost two years of sending it out. The United States is sadly not an option and currently available the last couple of days. Is there any expected timeline when it will be active again?

[cyan citrus]

Try to switch to your own region and attempt to make a purchase again. If the issue is persistent, you can contact the customer service of MidasBuy through the email below.

[e-mail].

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

Its not a cheating content 🙏

[cyan citrus]

Any violation of the terms of service is considered the same, @night cloak.

[maiden mica]

I want to change my region to pakistan 🥺

[cyan citrus]

You can do it through your in-game Basic settings, @maiden mica. Is there any issue you are facing?

[night cloak]

ok

[storm flume]

Please do not use languages other than English, @maiden mica. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[summer crow]

North America is not an option. We are based out of the United States and that is why it is showing it unavailable why we inquired here. Thank you for explaining.

[cyan citrus]

Try to select the ''other'' option or contact the Midasbuy for further assistance, @summer crow.

[summer crow]

There is not an other option. I'll follow up with an email to Midas support.

[cyan citrus]

Try this, @summer crow.

[summer crow]

That is not an option. @cyan citrus

I’ve been using Midas for almost two years.

[cyan citrus]

Then please continue with the customer service, @summer crow.

[opal quarry]

I want to change my region from Egypt to Pakistan I have tried from Account safety but PUBG MOBILE is not sending OTP to my number Can you Please help ME

[crude barn]

But i saw on YouTube and they said go to the discord and ask there

It was a mistake

Can't you just give me one more Chance

[opal quarry]

I want to change my region from Egypt to Pakistan I have tried from Account safety but PUBG MOBILE is not sending OTP to my number Can you Please help ME

[cyan citrus]

No. This is same for everyone and you will need to wait for the cool-down to be over.

[storm flume]

Please contact the customer service for further assistance, @opal quarry. Refer to subpoint 5.4 in #faq for further information.

[crude barn]

Well 300 ping is unplayable but I'll try 😩 😢

[opal quarry]

I have already done but Not working then I searched on Youtube So I have found this solution on Discord I cant Miss my own country Events And Some creates in Pakistan Comes Free But in Egypt Comes in Lucky Spins😂

[cyan citrus]

This is not something we can help with, @opal quarry. You can try to contact the customer service again.

[crude barn]

قهرم

[opal quarry]

I have Done this all things i have wasted my four days on that problem but there is some technical issue that's why OTP is not receiving.

[opal quarry]

I have Done this all things i have wasted my four days on that problem but there is some technical issue that's why OTP is not receiving.

[cyan citrus]

Again, not something we can help with, @opal quarry.

[crisp venture]

@cyan citrus i rember the date when i got well liked title will it help ?

Remember *

[cyan citrus]

Help in what, @crisp venture?

[crisp venture]

Registration date i am unable to get so i found the date when i got well liked title i got the title in same year when I downloaded pubg played @cyan citrus

[cyan citrus]

No.

[opal quarry]

OK so what should i do where i should go Discord was last thing from solutions

[obsidian grove]

Hi

[opal quarry]

That is Problem with me

[sinful moss]

Hello, I changed my server by mistake to the Middle East and my rating was reduced to Bronze. I want to return my server to Europe with a slightly higher rating, like gold. Thank you

My id :51450171177

[storm flume]

Please contact the customer service for further assistance, @sick jay. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

You will not be able to change your server before the cool-down. Please wait for that to be over.

[cyan citrus]

There is nothing we can do to help you with this. Please avoid repeating the same questions.

[cyan citrus]

Please refer to this response, @sick jay.

[quaint basin]

Hello there I have a issue can tencent support can help me????

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @quaint basin. Remember to read through #faq before asking questions in the support channels.

[cyan citrus]

Yes, @sick jay.

[quaint basin]

I just wanted to know why tencent banned my PUBG mobile account
I wasn't even playing the game had exams so deleted the game came back after a weeks and they banned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quaint basin.

[dense dock]

tdm sound is glitched , from having no sound last season to having all the sounds messed up coming from all directions. fix it.

nvm its not just tdm the sound is messed up everywhere.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @dense dock. You can also submit a report in #old in compliance with the channel's pinned instructions.

[plush sparrow]

I really wish the issue with pugb and the european/international models of galaxy s22 could be solved since it's not only on my end, but affects everyone using the same exynos 2200 based models phones. the issue isn't that the phone isn't fast enough, it's just that there isn't even an option to use higher refresh rates or resolutions.. I already tried to contact the customer support via the ingame system, but for some reason they didn't understand the issue and just told me to repair the installation (which obviously doesn't work since it's completely fresh installation and happens to everyone) and closed the ticket.

[sinful moss]

What about the evaluation? I was platinum and came back to bronze

[cyan citrus]

The rank will be reset according to the new server you have switched to, @sinful moss.

[sinful moss]

THANK YOU 😊

[cyan citrus]

You are welcome, @sinful moss.

[cyan citrus]

I'm not completely sure about your issue, but you can change your refresh rate by switching from Standard to Adaptive through your phone settings > Display > Motion smoothness.

[craggy depot]

Hello do not be bored managers I have a problem and why is there no solution?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @craggy depot. Remember to read through #faq before asking questions in the support channels.

[craggy depot]

After I say my problem, I can no longer write any type here

[cyan citrus]

You will only be muted if you ask about an account suspension, @craggy depot.

[craggy depot]

Well, now how should I do this analysis? Can you give me some guidance?

[cyan citrus]

Is your account suspended, @craggy depot?

[craggy depot]

Maybe other than that, I have another problem, then I can not write anything here

[cyan citrus]

Feel free to state your issue, @craggy depot.

[exotic vault]

Hey, i'm from 🇲🇫 i have a problem..M'y friend's account is banned for 10years for hack but i dont hack :( i just push his account to conqueror with full rush, and in game, i have been freezed, kick and banned instant. Anyone Can tell me if pubg Can unban, or reverify his account ? Thx a lot 🙏🏽

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic vault.

[craggy depot]

Let me tell you, you will not block me later

I'm just asking for your help

[rain plinth]

My account it's hacked

[cyan citrus]

Please state your issue or avoid cluttering the support channel.

[plush sparrow]

The issue is this. There's no way to to set the resolution or refresh rate any higher than this. And yes, the motion smoothness is set to adaptive (so 120Hz).

[cyan citrus]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised accounts.

[cyan citrus]

Can you take another screenshot after switching your graphics to smooth?

[craggy depot]

was in the game and after the game was over, I left the game and entered after 1 hour. I saw that I was banned. I am still playing. It has happened and what should be done to solve this problem? Please do not block me from my channel, I just want help from you I'm a girl and I'm just playing. I do not know how to use anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy depot.

[plush sparrow]

Here you go.

[cyan citrus]

From where did you download the game, @plush sparrow?

[plush sparrow]

google play

[cyan citrus]

Has it always been like that or did you start facing this issue recently, @plush sparrow?

[plush sparrow]

This is a new phone (the release date for it was last friday). My old device galaxy s20 ultra can go to ultra and hdr.. I don't expect it to do anything like 90fps since that's only available for certain brands, but I just find it strange how it can't even do hdr and ultra.. I think my old galaxy s9 could also do those.. so yeah, I'm 100% sure it's a bug.. I do know that this issue isn't resolved in the latest beta either

[vagrant tulip]

What is the processor?

[plush sparrow]

Exynos 2200

[vagrant tulip]

Looks like it wasn't optimized. The s10plus have hdr 60 fps so yeah you should report it in #old

[gentle python]

Who can say, ban in the metro royal for the transfer of things forever or for a while?

[modest aspen]

Does wifi have any connection with touch issues

[cyan citrus]

I don't think so, @modest aspen. Did you start to face this issue recently or it has always been like that?

[cyan citrus]

No information regarding this.

[modest aspen]

my 13 pro has these issues

i sometimes cant jump

or switch weapons

i have to double touch or triple

[cyan citrus]

Yes, I'm aware of the description but for how long have you been facing this issue?

[modest aspen]

Since the day i bought my phone

but everything runs perfectly

[cyan citrus]

Did you try this, @modest aspen?

[modest aspen]

yeah

doesnt work

[cyan citrus]

I'm not completely sure about this particular issue, but I can suggest you to reset your device settings one time and see if it will make any difference, @modest aspen. You can do it through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. After that, reboot your device one time.

[modest aspen]

ok

[storm flume]

Please do not use languages other than English, @stoic barn. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gentle lagoon]

Hi supporter

[cyan citrus]

Hello! How can we help you, @gentle lagoon?

[fading gulch]

Need help

[gentle lagoon]

I submited 6 months ago, I didn't see any response to me

Also I'm creator PUBGM when PUBGM started

I want to join VIP Program PUBGM

[cyan citrus]

You will only be contacted if you are selected, @gentle lagoon.

[fading gulch]

Why my account is banned?
I Don't know why??
Bcz i'm using huawei nova 8i that's why??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fading gulch.

[devout ginkgo]

@cyan citrus when is fourth anniversary coming?

[cyan citrus]

Soon, @devout ginkgo. Please keep an eye on #news for more information.

[devout ginkgo]

@cyan citrus so u can’t even approximate?

[cyan citrus]

Should be around March 21, @devout ginkgo.

[devout ginkgo]

@cyan citrus ok

[cerulean heath]

Hello, I need help with something UC related.

[cyan citrus]

Please add more details about the issue you are facing, @cerulean heath.

[cerulean heath]

So my friend bought uc for me in January. He went into my account and paid with his card. But In February he carded my account so now I am unable to purchase uc from in game. So about a week later I went on midas buy and purchased back all the uc that he had carded so I got my account back on track and I don’t owe any UC. But now I am still unable to purchase UC in app. Is there any way to get this fixed? I paid back all the UC that was owed.

[storm flume]

Please contact the customer service for further assistance, @cerulean heath. Refer to subpoint 5.4 in #faq for further information.

[cerulean heath]

They literally don’t reply back to me. I’ve been trying since Feb 18th 😞

[cyan citrus]

Not something we can help with.

[hybrid bough]

I need pubg mobile uc

[cyan citrus]

You can purchase UC through in-game or through the following website, @hybrid bough.

https://www.pubgmobile.com/pay.

[hybrid bough]

I am from india 😩

But i need uc

@cyan citrus help me sir

[cyan citrus]

I have answered you here, @hybrid bough.

[night cloak]

I came to report an account that I came to report an account they tried to rob me I only have my email they stole Twitter and Facebook

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

@cyan citrus

[cyan citrus]

You have already been answered above, @night cloak.

[versed meadow]

Hello my name is markdba7
the game has been banned withowt warming and withoet cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and Solve the problem

This is my account ID61307515876

Thank

[polar marsh]

Please refer to the private message from @polar marsh for further information, @versed meadow.

[night cloak]

I did it brother but they didn't give me a solution they told me that nothing could be done but some friends told me that they could help me here

[cyan citrus]

No, there is nothing we can do to help you with this through the community, @night cloak. You can try to contact the customer service again.

[open burrow]

Hello I wanna ask, can i get link of pubg mobile emulator ? I can't find last version only old one

[warped spear]

hello i need help

[green agate]

Can you tell me your issue?

[green agate]

(https://www.gameloop.com/)

[native vault]

Why!!

[green agate]

It states that you played in a party that had a cheater.

[native vault]

Can translate to arabic !

[green agate]

(https://docs.google.com/document/d/1ZOMWQy3q4rkmVUctzbPdiH23jEhCmMsobAg_7sNcmnI/edit)

For regional communities.

[quartz charm]

Come on PUBG these "glitches" are getting ridiculous. Both of these scenarios require you to restart which mic glitches you and hope in the mean time you don't get rushed by another team while restarting.

I love metro the only reason I play PUBG but this season has been a little discouraging. To many "glitches". I know for a fact ( yes I have proof) you ban a hacker and next day they are back on the same account. I have the reports and the guy is still in top 20 rankings on leaderboard.

From a big metro supporter please spend a little time and get this fixed

[cursive parcel]

hi i need talk with someone

[green agate]

I'm here for you, can you tell me the issue?

[cursive parcel]

thank you for re-send me

i have problem

[green agate]

oop

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[green agate]

There you go.

[cursive parcel]

to day i closed my friend account and i opened my account i played one game i get ban 10 years and ban reason is

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cursive parcel.

[fresh ember]

Yes come back again after 10 years sir

[dusty prairie]

Can I get these two kiddos banned they team killed in metro advanced

[feral forge]

You can report the user through the in-game report feature.

[cosmic kelp]

Hi I am trying to change my region to pakistan but my verification code is not coming?

[storm flume]

Please contact the customer service for further assistance, @cosmic kelp. Refer to subpoint 5.4 in #faq for further information.

[frail osprey]

Hi my account got hacked and I got back my twitter account today and I wanna know what can I do for my account now

[cyan citrus]

Did the hacker link another login method to your game account, @frail osprey?

[frail osprey]

Can u DM me?

[cyan citrus]

What does it concern, @frail osprey?

[frail osprey]

Nvm wait I wanna see

I think they linked gmail

[cyan citrus]

Do you have a phone number linked to the account, @frail osprey?

[frail osprey]

No

[cyan citrus]

If you can, try to link an E-mail and phone number to your account, @frail osprey. After that, enable the secondary verification through your in-game Basic settings and logout from all the devices. Also, please contact the customer service in-game for further assistance and to remove the unauthorized access from your account.

[frail osprey]

Ok Ty for helping @cyan citrus

[cyan citrus]

You are welcome, @frail osprey.

[tidal adder]

Can anyone suggest me why my pubg lagging so hard

In Asia and NA BOTH

I can send internet speed

That’s pretty good 700 download and 100 upload everything runs fast except pubg device iPad Pro 2021

[night cloak]

Fix the game it lags so much,and no, my internet isn't the issue here, your bad servers are

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frozen badge]

Team killers for no reason ...

[celest shadow]

Please use the reporting feature to report them.

[sharp harbor]

Merhabalar

Can i help hello my account got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp harbor.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad swallow.

[opal quarry]

I want to change my region from Egypt to Pakistan but its not working I have tried but PUBG Mobile is not sending OTP to my phone number PUBG ID 5692916311 NIckName: STARxSHABU

[cyan citrus]

You have already been answered for the same issue, @opal quarry. Please avoid repeating the same question.

[opal quarry]

Please tell me What should i do

[true fulcrum]

hello I would like to ask for an unlink email

[mint trout]

Any support for Indian users?

[cyan citrus]

Refer to this response, @opal quarry. This is not something we can help with.

[cyan citrus]

You cannot remove third linked email or phone number at the moment.

[mint trout]

I wanna know when is pubg mobile comming back in India

[true fulcrum]

Why?

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @mint trout.

[cyan citrus]

Because it's simply not a feature yet.

[mint trout]

Can I use a vpn to play pubg in India?

[true fulcrum]

they stole me from that email, I need it

[cyan citrus]

VPN usage is not recommended and it can put your account at risk of getting suspended, @mint trout.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[true fulcrum]

I already wrote to them

[mint trout]

Actually I am from Russia and I am an Indian that's why I wanted to ask about pubg mobile india

[cyan citrus]

Then please wait patiently for a response. This is not something we can help with.

[true fulcrum]

and unlink Facebook because they stole it from me too and I'm logging in there, would you know?

[cyan citrus]

You may refer to this response, @mint trout.

[silver gorge]

@celest shadow @lime juniper @static sleet @cyan citrus when will this moment error fix . Second banner and poster . And third achievement points errors glitch

[cyan citrus]

We will not be able to help you with this in any way. Please continue with the customer service.

[true fulcrum]

and change the server can you help me?

[cyan citrus]

No, @true fulcrum.

[true fulcrum]

Okej :(

[mint trout]

Where can I get support for pubg mobile lite version

@cyan citrus

are you there buddy?

[cyan citrus]

Feel free to contact the customer service through in-game, @mint trout. We only provide community support for global version of PUBG MOBILE.

[mint trout]

Thanks Bud

[magic thorn]

I want to change my region to pakistan but PUBG MOBILE is not sending OTP to my phone number I have tried all things as customer support asked me but nothing gained can you help me please

[storm flume]

Please contact the customer service for further assistance, @magic thorn. Refer to subpoint 5.4 in #faq for further information.

[worthy orbit]

Hello, I'm having a problem.

[green agate]

Hey there, can I help you?

[worthy orbit]

I can't get into pubg mena server.

[olive wagon]

Hi, I wanted to change my account region, but I do not have the button to change it, what should I do?

[royal badger]

HELLO

I have A Problem

[green agate]

(https://docs.google.com/document/d/1ZOMWQy3q4rkmVUctzbPdiH23jEhCmMsobAg_7sNcmnI/edit)
PUBG MOBILE - Regional Discord Communities

[royal badger]

I want to unlink my third linked number which I forget. How i Know My Number. IS there any way?

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). (edited)
Others included are the US and the UK.
If none of these apply feel free to contact customer service for support.

[royal badger]

Kindly tell plzz

[cyan citrus]

No. You cannot remove a linked phone number, but you can take a look at your available phone numbers. Please keep in mind that safeguarding your login credentials is your own responsibility.

[royal badger]

Bro how I know that which number is linked. Then By This Way I change the password. Bcz Now I dont Know

[cyan citrus]

There is no way to find it out, @royal badger. You have to remember it yourself or check your available phone numbers.

[royal badger]

I checked alot. BUT i didn't Receive Verification code.

[cyan citrus]

Unfortunately, we will not be able to help you any further with this, @royal badger. You can try to contact the customer service in-game for further assistance.

[royal badger]

Can You tell that I couldn't receive verification code on my number. Why?

[cyan citrus]

No idea, @royal badger. As mentioned earlier, please feel free to contact the customer service for further assistance.

[royal badger]

Okay @cyan citrus Thankss. You are Good ❤️👍

[cyan citrus]

You are welcome.

[royal badger]

Hello Bro. Can We third Link one Number To Two Pubg Accounts?

[cyan citrus]

No, @royal badger.

[royal badger]

BRO! MY same Number Is Linked with 2 accounts

How is this possible?

Bcz I have Only One number Which Is connected to my Sec acc. But other acc has also linked with Same number

[cyan citrus]

It is not possible to link one phone number to two different accounts, @royal badger.

[royal badger]

And I also Contact With Customer service on this issue. They Give Me a time of 30 days. But after 30 days I didn't Receive any Answer from them

[cyan citrus]

Not something we can help with, @royal badger. We are not affiliated with them. You can send them another message as a kind reminder and wait patiently for a response.

[royal badger]

Okay Thanks @cyan citrus

@cyan citrus Do You play PUBG 😉❤️😀

[storm flume]

Please avoid going off-topic, @royal badger. You may have unrelated conversations in #chat.

[night cloak]

is it a glitch on my screen, or are those players cheaters when they're knocked on the ground but crawl faster than they would when standing up and running?

[meager pumice]

Glitch

[lost path]

i need help

[crisp venture]

Access means login ?

@cyan citrus

[night cloak]

@cyan citrus I want to transfer 1 headpiece and 1 shirt from old pubg account to new?? can someone help me?

[cyan citrus]

This is not possible, @night cloak. You cannot transfer items from one account to a different one.

[night cloak]

someone linked his 3rd gmail to my old account 😦

and i really need that headpiece and shirt

@cyan citrus any way to get that headpiece on new account 😦 ?

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @night cloak. Also, you cannot transfer items from one account to a different one as I have mentioned earlier.

[narrow sparrow]

@cyan citrus hello

[cyan citrus]

Hello! How can we help you, @narrow sparrow?

[narrow sparrow]

It is a glitch or what look at 990 rpm bullet spread in both images
Note the circle both are 990 bt bullet spread is different

[wide ingot]

Hello, when I log in to my account, it doesn't open with me, and I don't know why I've communicated with support, but it doesn't solve the problem.

[cyan citrus]

Seems like a bug. Feel free to report it through #old in compliance with the channel's pinned instructions.

[narrow sparrow]

Ok

[cyan citrus]

Which login method are you using?

[wide ingot]

Twitter

Please help me

[lethal pulsar]

السلام عليكم

ممكن اتواصل مع الدعم ضروري

[storm flume]

Please do not use languages other than English, @lethal pulsar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[lethal pulsar]

please talk with arabic

i cant speak with english more

hello my account take ban for 2 months becaue my freind login to it while i was in it he logged by emulator and me with phone can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lethal pulsar.

[next spruce]

@oak juniper

Proof

Lmao

[oak juniper]

Can you show the full video?

[next spruce]

Not able to send

On here

To much

Im behind wall and everything 🤣

[oak juniper]

Then I think he used the Wifi trick to kill you.

[next spruce]

WiFi trick?

[oak juniper]

Search in Youtube

Illegal Trick in PUBG MOBILE

[sharp jungle]

Hi

How to enable auto equip scoop

[next spruce]

So ur telling me if u hip fire with m4

It’s that straight?

@oak juniper

[sharp jungle]

@celest shadow

I'm sorry for the tag

[fallen badge]

My controls keep on getting messed up!!!

[celest shadow]

Scopes will be automatically equipped to the weapon you are currently holding or if you are not holding a weapon, they will be equipped to the weapon in your first slot. This only applies if your weapon does not have a sight or scope.

[marble idol]

good project.

[sharp jungle]

Its not equipped I'm already have a weapon but its not equipped

[celest shadow]

Do you have auto pick-up scope enabled?

[sharp jungle]

No it's disable i don't know how to enable it

[celest shadow]

Head over to the Settings and click "Pick Up".

[sharp jungle]

And ?

[celest shadow]

Enable "Auto Pick-Up Scope".

[sharp jungle]

Oh it's easy
Thx so much

[merry pawn]

any reason?

[marsh radish]

What is this ?

@merry pawn

[merry pawn]

dont know...

[weak flower]

Hi

How to upgrade 360uc royal pass to 900uc royal pass plus?

@green agate

[green agate]

You can only do this during the first 7 days from my current info.

[weak flower]

Ok

[modest aspen]

I want to know why my name is always last or 2nd when i have a superior device then all my teammates

[night cloak]

My account has been hacked and I want to prove to the Buggy company that the hacked account is mine. I want to explain in 100% detail how to get the account back. I spent a lot of money on my account. ID5501464263

[cyan citrus]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised accounts, @night cloak.

[night cloak]

My account has been hacked, how do you want me to prove it to you?

[cyan citrus]

Please refer to my this response, @night cloak.

[wooden spire]

I want to change my region my region is France. I want to change my region in Pakistan

[cyan citrus]

You can do it through your in-game Basic settings, @wooden spire.

[wooden spire]

It is not showing the option of region

[cyan citrus]

If your account is registered in European Economic Area (EEA), you will not be able to change your region due to General Data Protection Regulation (GDPR), @wooden spire. For further assistance with this, please feel free to contact the customer service through in-game.

[wooden spire]

My account is registerd in Asia region

[cyan citrus]

Feel free to contact the customer service for further assistance, @wooden spire. This is not something we can help with.

[wooden spire]

so what you can do?

[cyan citrus]

There is nothing we can do to help you with this through the community, @wooden spire. You may refer to my this response again.

[fleet birch]

I can't log in to the game

For over an hour

[bronze iron]

Hi

[green agate]

Hey there, can I help you?

[bronze iron]

Hello my name is メASSASSIN๛メ
My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem
This is my account ID 5315745671

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bronze iron.

[tranquil veldt]

I want to unlink my Email and phone number i can not able to do via customer service ?

[cyan citrus]

It is not possible to remove third linked e-mail and phone numbers at the moment, @tranquil veldt.

[tranquil veldt]

@cyan citruswhy some body trying to hack my ID Via added his email and phone number but i have still Facebook access ?

[storm flume]

Please contact the customer service for further assistance, @tranquil veldt. Refer to subpoint 5.4 in #faq for further information.

[tranquil veldt]

it been 2 weeks still unlink via customer service

@cyan citrus is there any other person some thing that can help me

[cyan citrus]

No, @tranquil veldt. Only customer service can help you in this regard.

[night cloak]

Can a PUBGM dev give me an in-depth reason why do we have bots in ace-conqueror matches? They don't help us they just get us killed

Please tag me and write me reasons to why are there bots In such a high tier? Is it the sign that the game is dying at a slow pace and lobbies can't be sustained by real players anymore?

[soft laurel]

it says this function is in beta but i was playing it normally a couple days ago?

[green agate]

Metro royale is infact in a testing state, keep an eye out for any announcements.

[bitter siren]

What could be the cause of a 7 day ban for ‘modifying the game code and d…’

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bitter siren.

[round lion]

Anyone know about avengers changer

[devout ginkgo]

@cyan citrus when is this back

@junior birch when is that

[tired yew]

Hello,I have a question so my account’s email is disabled and it’s fully locked because of “suspicious activity” no one can access to the email, but my account is linked with my Twitter and Game Center with phone number.I’m asking if it would affect my account or anything. I still can use my account tho

[celest shadow]

March 4.

[celest shadow]

Your e-mail account is disabled?

[devout ginkgo]

@celest shadow so today at 01 since am in the netherlands i think

[tired yew]

Yes it’s,nobody hacked me or anything but I got “suspicious account activity” I can’t access anymore I hope pubg dosent ban my account or something

[spring coral]

5328327771 my id numbered account has been stolen I have purchase receipts please help me

[storm flume]

Please contact the customer service for further assistance, @spring coral. Refer to subpoint 5.4 in #faq for further information.

[cosmic kelp]

Are The s4 faces coming and how much uc

[wheat scaffold]

Why metro royale Map 2 sent me to map 3 now i lost all my stuff

[peak otter]

Yo so I done two match on pubg and I got points and didn't get my total points
ID 594958707

What can I do?

I also realized that when the game loses connection it shows i have 4499 but it goes back to 4448 with the connection back to normal

[zenith raptor]

I cant play, the game only shows “Updating list of Downloads” HELP!!!!

[peak otter]

I play again thinking the glitch was going to be fix but it didn't. I play a game and am 4461 points in ace but in reality I should of been in 4553

4444 +4448 + 4461

[carmine rivet]

I quit playing Metro royale for a few weeks and upon returning it wouldn't let me enter, i waited til chapter 6 and still can't enter. Was it something I did?

[proven crescent]

How do You change your server without waiting 60 days? My friend’s account got hacked but They got it now however they changed the server on the account

[buoyant dirge]

Hello 👋🏻
May i ask when the customer service responded me and take my account back how i know when they replied ?

Anyone can told me please ❤️

[tidal adder]

Hi support team ,

please see attached, and advise if it’s real or fake??

[compact oar]

It's fake

[solemn lark]

What happen? I never play duo mode

[midnight wren]

Hello how can i recovery lost account?
I clicked unlink for game center
My account was connected twitter and game center
But cant login twitter and game center help me

[green agate]

Hey there, there is a feature in the game where if you play one mode very well then every other mode will gain some points to rank up.

[storm flume]

Please contact the customer service for further assistance, @midnight wren. Refer to subpoint 5.4 in #faq for further information.

Please consider blocking the user or reporting the content to Discord, @tidal adder, as we are unfortunately unable to assist with behavior outside of our Discord server.

Please contact the customer service for further assistance, @proven crescent. Refer to subpoint 5.4 in #faq for further information.

[green agate]

This feature is currently in a beta testing state, this means that not everyone will be allowed to participate.

[storm flume]

Please contact the customer service for further assistance, @peak otter. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Have you tried repairing the client or reinstalling the app?

[green agate]

You should check the support center regularly to see if they have replied to you personally.

[fallow skiff]

@lime juniper hey how did it go

[green agate]

Hey there, can I help you?

[fallow skiff]

Just wanna talk to him

[green agate]

If you are having a community issue you can post it in #copyright for her to see personally. Make sure to follow the pinned guidelines.

[fallow skiff]

So she won't see that I mentioned her in here ?

Can you tell her?

[green agate]

Can you explain your issue to me? If you have already gotten in contact with her then I'd suggest for you to sit tight.

[fallow skiff]

Yh we did but I'm guessing she forgot maybe

[green agate]

Just give it some time then, you should get a reply in a timely manner.

[fallow skiff]

Yh ok it's just been a week since the time she said anyway just text her for me if you can 💓

[celest shadow]

Can you please share a screenshot?

[onyx urchin]

@celest shadow hello Our clan have a problem with some person that is trying to get us banned and we are not hacking. She already got a clan member banned for 10 years and we need help with that

[celest shadow]

If you are not cheating, then you will not have to worry about getting suspended.

[onyx urchin]

@celest shadow A clan member said he not hack but this gril got him a 10 years banned idk how that’s why I’m worried she said I’m next

[celest shadow]

No one can get you suspended unless you are cheating or violating PUBG MOBILE's terms of service. I recommend avoiding this person and not play with them at all.

[candid crater]

Someone is promoting I'd seller so where to report ?@celest shadow

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @candid crater.

[onyx urchin]

@celest shadow I even have a YouTube channel where I upload videos! So if I get banned is there anyway u guys help me get me unbanned

[candid crater]

@lime juniper

[celest shadow]

Please refer to subpoint 2.12 in #faq for further information.

[celest shadow]

Please refer to this message, @candid crater.

[candid crater]

But it's not cheating content

@celest shadow

[celest shadow]

You can use the form to report accounts or channels that violate PUBG MOBILE's terms of service.

[candid crater]

Oki

[tidal adder]

Are you sure

[weak shore]

Hello

[tidal adder]

Is this fake?

@be aware of these sort or ner**

[storm flume]

Please use #questions for PUBG MOBILE-related questions, @faint rivet.

[celest shadow]

Yes, this is a scam.

[celest shadow]

Please be advised that our moderators will never send you a private message requesting you to provide your e-mail address, password or other personal information.

[celest shadow]

Hello, how can we help you?

[weak shore]

There are Many cheater in youtube

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @weak shore.

[onyx urchin]

When is next premium crate coming to the game ??

[winged pewter]

I can't find to jinko a server member ?

Support me!

[ornate grail]

How to block a player who is not in my friend list?

[dire warren]

Hello. How can I delete this link and ask for all the necessary tips?
I will provide all my account information for proof

[cyan citrus]

Sadly, that is possible at the moment, @ornate grail. Please feel free to provide your feedback regarding this through #old.

[cyan citrus]

It is not possible to remove third linked email or phone number at the moment.

[night cloak]

Anyone know if an account got issue with carding then will account get permanent ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[azure skiff]

@celest shadow i can't enter my match and my microphone is not working
Some proof

@celest shadow

?

[storm flume]

Please refer to subpoint(s) 4.10 in #faq for further information, @azure skiff.

[azure skiff]

It's not my problem

[empty oracle]

When does tier rest m8 season?

[azure skiff]

@celest shadow ?

[celest shadow]

Please refer to this message, @azure skiff.

[celest shadow]

C2S4 will end on March 21 (UTC +0).

[empty oracle]

Ok thanks

[proven crescent]

I keep getting automated responses and the conversation ends no matter which options I select

[azure skiff]

Help me

?

[empty oracle]

Mod are busy

[azure skiff]

THANK YOU ♥️😞 i was on diamond lll

@celest shadow thanks ♥️

[naive marsh]

Hi , my acc has been hacked can't login anymore

Could anyone help me to get back

[cyan citrus]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised accounts, @naive marsh.

[foggy pine]

My rp mission land on rooftop of hospital isn't being count

I tried many times

[tidal adder]

#Scammer alert

[solemn lark]

I just know that

[night cloak]

i need admin

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

my account has been hacked

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I have all my account information in full, but Facebook has been hacked and the game has been linked to an internal Gmail. I have recovered my Facebook account, but I will not be able to find out the internal Gmail

[craggy gyro]

Is there any way to farm AG currency?

[vapid rapids]

Hello. Just got back playing pubg. Can i Finnish RP 100 with 2475 rp point limit?

[cyan citrus]

As mentioned earlier, please contact the customer service in-game for further assistance. This is not something we can help with.

[night cloak]

I want to talk to a game official, not a robot

Please understand what I'm talking about

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative, @night cloak. This is to save extra resources and time due to enormous number of requests every day.

[night cloak]

Brother, you have a conscience, because if my account is banned, you say this is your responsibility. I now tell you that my account has been hacked, and there is no one to help me.

[cyan citrus]

The maximum RP rank is 50, and yes, you can finish that by doing weekly missions and daily missions.

[cyan citrus]

If your account has been compromised, that's your responsibility also. However, feel free to contact the customer service for further assistance as I have mentioned earlier. There is nothing we can do to help you with this.

[mortal sage]

I contacted you a while ago and contacted the technical support through the game, but because of their delay I can no longer enter the game because the hacker activated the secondary verification feature in the game so that I can no longer log into my account in the game, which caused me great sadness because my account is very expensive and precious What should i do now

[cyan citrus]

There is nothing we do to help you with this through the community, @mortal sage. As for the customer service, you can also contact them through login menu.

[mortal sage]

And when will they respond when the hacker cancels my Facebook link? This is very frustrating because PUBG cannot recover my account.

[night cloak]

Well now I want to talk to an official in the game and not in Discord

[cyan citrus]

Your account security is your own responsibility, @mortal sage. You should never share your login credentials with anyone and enable the two-factor authentication. As for the customer service, a delayed response can be expected due to enormous number of requests every day.

[cyan citrus]

You can do it through the customer service. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

This is too long I can't read the whole text You can shorten it for me

[cyan citrus]

We will not be able to help you with this any further, @night cloak. Please continue with the customer service.

[night cloak]

Well, don't expect me to thank you. You don't deserve this. Honestly and frankly, you are liars and deceivers

[frozen idol]

https://fb.gg/v/bxI_ouMbJP/?mibextid=Ubu6SWe85MpM63MG This channel promotes hacks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @frozen idol.

[tidal adder]

And then why would you ask everyone email and pw ?

[craggy gyro]

is this the maximum odds I can get for the fool m4?

[cyan citrus]

If you are referring to the private conversations, that's not me, @tidal adder. Some scammers impersonate the moderators in an attempt to steal the login information from other users.

[crisp sapphire]

May I know why am I getting banned for?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp sapphire.

[hexed rivet]

A week ago, I entered the game and he told me that you had violated the laws and I was not there, and I contacted customer service and they have not responded to my message, what is the matter?

[spark grove]

Hey PUBG support team, I want to till that I got banned on my PUBG account by mistake and I need your help to fix this mistake #questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark grove.

[sick geode]

Hey PUBG support team, I want to till that I got banned on my PUBG account by mistake and I need your help to fix it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sick geode.

[quasi crown]

i dont use any hack . i dont use any additionls in gameplay . i wish return my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quasi crown.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wide ingot. Remember to read through #faq before asking questions in the support channels.