questions

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[buoyant dirge]

Sure i can do it and prove

[green agate]

Such features are not guaranteed to stay as a permanent feature.

[short matrix]

Will they comeback?

[green agate]

Keep an eye out for any announcements.

[short matrix]

Or it was one time deal and it will not be anymore?

[short matrix]

There were not any news that the cupons arrive for Pubg Mobile. That is the problem.

[night cloak]

🤔

[near pewter]

Hi there , may I ask what should I do if my account is being hacked right now and the hacker is logging in my account non stop

I mean where can I get help from currently

[silk saddle]

Hi @green agate

Question, I am trying to link my mobile as secondary verification. But I'm getting a weird sms consisting of five numbers and 7 letters. I tried to key in it won't work

[storm flume]

Please contact the customer service for further assistance, @silk saddle. Refer to subpoint 5.4 in #faq for further information.

[tidal adder]

My game is laggy I don’t why only pubg

Anyone here to help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crisp thicket.

[crisp venture]

What a stupid Reply from pubg customer support.I think they dont read our mails.They just act nice because they dont want to help .Spending more then $900 in my account and i see this stupid reply.I am so mad if i meet this stupid person i will beat him like hell.

They dont even care.Stupid peoples.Worst customer support ever seen in my life.I am now irritated with this type of reply.

[cyan citrus]

Email is only meant for general queries, @crisp venture. For compromised accounts, please contact the customer service through inside the game.

[crisp venture]

@cyan citrus I tried bro but i am not able to get registration date so i mailed them to know another option how i can find it but they reply me with this.This reply really broke my heart i think i cant gain my access to my account if pubg reply me this message.I know how i earned money and spent in pubg.They dont care us and our money

[cyan citrus]

Please refer to my this response again. You have been answered for the same issue more than enough, @crisp venture. Again, your account security is your own responsibility.

[crisp venture]

@cyan citrus i got you wait i am sending you a screenshot which piston helped me but i am not able to get him so please see my screenshot and help me out

Please read this and help me out.I was a youtuber 2 years ago.I should stream with my account in youtube

[cyan citrus]

It is up to you to find the registration date as you are the owner of the account, @crisp venture. Now please stop repeating questions related to compromised accounts as you have already been answered multiple times.

[crisp venture]

@cyan citrus okay

[remote star]

#pubg-mobile MY PUBG ID : 5862344464
MY USER NAME - 302 SALAM

Hi Sir,
Battlegrounds Mobile please help me. My account was banned on Date- 26 FEB 2022 my friend misusing it. Please try to understand it's my old accountout of hard work. I have lots of UC in my old account, I can't create a new account, please unlock my main account. I promise to keep it safe with me and I will never misuse it. I have spended lots of money on that account. Please unban my main account - 5862344464 otherwise I can't play PUBG

Please Unlock My PUBG Account
Thank you,
PUBG, KRAFTON AND TENCENT

[polar marsh]

Please refer to the private message from @polar marsh for further information, @remote star.

[lime juniper]

Due to an abnormality with Google Coupon redemption, we have temporarily disabled Google Pay in France, Germany, Australia, the United States, the United Kingdom, and Hong Kong for 1 500 UC, 3 000 UC and 6 000 UC.

Affected Android users will receive the following message while purchasing:

Transaction has been canceled due to security risk. Please contact customer service for further questions.

iOS and other payment methods are not affected.

In the meantime, please choose a different UC amount or payment method. We apologize for the inconvenience caused.

[white hollow]

So i have issue i dont see abakan at all

[honest shuttle]

Hello Im Platinum And When I Play I Always In Bot Lobby all bot but my teammates is human

How to fix ?

[white hollow]

Get higher rank easy if ur playing fpp ur screwed

[honest shuttle]

I play tpp

[white hollow]

So just rank up 🤷

[honest shuttle]

Im gonna reach diamond im platinum 2 but its boring always bot and they in random places

?

[white hollow]

@cyan citrus srry For Ping but idk where to ask so i downloaded all files in game but i dont see abakan in game or hear it, not even when my temamate is carrying it or using it

@honest shuttle what should i say i play fpp last 10 matches was only bots and 8 min matchmaking

[cyan citrus]

Should be a bug, @white hollow. Do you happen to have a video recording of the issue, @white hollow?

[white hollow]

Not video i can make one but i have SS

[cyan citrus]

From where did you download the game, @white hollow?

[white hollow]

Google play

[cyan citrus]

Got it! Please make a video recording of the issue and share it here, @white hollow.

[white hollow]

Nit even in inventory

I suppose on 1 st pic empty space is where abakan should be

[cyan citrus]

I don't think it is available in the inventory at the moment or in the cheer park, @white hollow. You can provide your feedback regarding this through #old.

[white hollow]

This is in training but its hard to Like show u IG becouse obvious reason that i cant see it xD

[icy vortex]

Hi, this uses a hack

[cyan citrus]

Unfortunately, I don't have much information about this issue, @white hollow. Please feel free to report it through #old in compliance with the channel's pinned instructions. A video would be very helpful.

[icy vortex]

5205834507

25138227243
35868276861
45783520535

[honest shuttle]

Hi How To Fix Screen

My problem

[white hollow]

My teammate had abakan and vss

I cant see abakan on his back @cyan citrus

[upbeat wigeon]

its 3days customer service still no reply

help pls

[honest shuttle]

And why my mobile doesnt support

Gyro

See

[icy vortex]

This is a hack Uses

[honest shuttle]

My Device Is Huawei y7 2019

[white hollow]

Obviously ur SS answeres ur question

[honest shuttle]

https://youtu.be/LCmgKaYlPXk

My screen 😭

Help

If i dont move i can aim better

[buoyant dirge]

@green agate please may i ask you how can i upload the screenshots the customer services need it from PC ? @cyan citrus

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @icy vortex. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[honest shuttle]

But when i move while fire

My screen

Multi touch problem

[cyan citrus]

Do you face this issue only when watching moments or all the time?

[cyan citrus]

Did you start facing this issue recently or it has always been like that?

[white hollow]

All the time only time i see abakan is when i kill a bot and i can see it in box but when i take it nothing cant see it or hear it

[cyan citrus]

It should be a bug, @white hollow. Please report it through #old in compliance with the channel's pinned instructions.

[cyan citrus]

You can upload it to Google Drive and send the link instead.

[honest shuttle]

Always

Idk if its my device problem or pubg

[buoyant dirge]

They will accept it with link ?

[cyan citrus]

Yes, @buoyant dirge.

[celest heart]

Dear pubg mobile official, I am Doğukan Kaya 5204628835. You blocked my account from 13.02.2022 until 02.11.2032. I have not used any cheats on my account. I request that my account be examined and returned to me, please I am waiting for your feedback on the subject please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest heart.

[cyan citrus]

It should be an issue with your device then. You can try to reset your device settings and see if it will make it any difference. You can do it through Settings > System > Reset > Reset all settings. Proceed with the same option until you successfully reset your settings. Restart your device and see if it will make any difference.

[honest shuttle]

Factory reset or not?

I d9nt want factory reset

[cyan citrus]

Only device settings, @honest shuttle.

[honest shuttle]

Ok and reset?

[cyan citrus]

What do you mean, @honest shuttle?

[honest shuttle]

When i reset my device all setting im gonna reboot my devixe?

[cyan citrus]

Yes, @honest shuttle.

[honest shuttle]

Ok thz

[buoyant dirge]

@cyan citrus May i ask please about this thing because I'm not find it in my account ,
" screenshots of your linled account's page from settings >account and safety "

[cyan citrus]

Can you please share a screenshot, @buoyant dirge?

[buoyant dirge]

the 2sec one please

[cyan citrus]

Should be this, @buoyant dirge. Make sure that you provide a screenshot of your complete in-game Basic settings.

[buoyant dirge]

i can't log in with my account because it's stole from morning but he not have any access from them he just add number phone to verification code to use second log in

[cyan citrus]

What about the other social media accounts linked to your account, @buoyant dirge? Do you have access to them other than the phone number?

[honest shuttle]

Thank You Now I Can Move While Shooting enemy

It helped me so much I got no more multi touch problem

[cyan citrus]

You are most welcome.

Please do not interrupt when I'm already engaged with someone, @crisp venture.

[crisp venture]

@cyan citrus sorry

[cyan citrus]

Glad to hear that.

[buoyant dirge]

Yeah i have the Link Email , Gmail , Facebook it's working but when I'm log in they said this

he added his number phone and kicked me out from log out all device's >

he got my account today in morning cl : 06:30 am

[cyan citrus]

It means that the secondary verification has been enabled by you or an unauthorized, @buoyant dirge. When that is enabled, you will need to log into the account with verification code when trying to log into the account on a new device. As the phone number does not belong to you, you may be locked out of your account.

As for the second part, you can skip that for the time being or you can just include the names of the linked social media accounts. Also, let customer service know about that and let them respond in a timely manner. Include as much details as possible in your report along with the required information.

[buoyant dirge]

i writing them on TXT know and if they need all my purchase on account from start to last I can include it , but just one thing i can't remember exact the day of creating account but i know the month and years

and i writing the ID App of Pubg mobile when it's linked on facebook account so it's help them to prove me at I'm the owner my account

[cyan citrus]

That's up to you to figure it out as you are the owner of the account, @buoyant dirge. What I can suggest is to take a look at the settings of your social media accounts that you used first time to log into the game. You may be able to find the registration through your social media account settings or through your Play/App store. Also, you can try to contact the customer service of your social media accounts. Unfortunately, this is not much we can help with.

[quiet pagoda]

My account has been hacked

[cyan citrus]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised accounts, @quiet pagoda.

[buoyant dirge]

Right , but you can delete the app link from Facebook but it's not unlink account from Pubg mobile and when you contact again it's give new date , so when I show it , it's not my original date creation account .
But, like i told you i can do what they want to recovery my account from him

[cyan citrus]

Unfortunately, we will not be able to help you any further with this through the community, @buoyant dirge. Please continue with the customer service.

[fathom void]

@cyan citrus bro bonus challenge is available...?

[cyan citrus]

It is unavailable at the moment as shown in your first screenshot, @fathom void.

[buoyant dirge]

Yeah , i know you really thank you for help me with information ,

[cyan citrus]

You are most welcome, @buoyant dirge.

[quiet pagoda]

I would like to speak with one of the moderators

[cyan citrus]

Hello! How can we help you, @quiet pagoda?

[latent moss]

My profile has been hacked. It is not possible to contact Facebook support

[cyan citrus]

This is not something we can help with through the community platform, @latent moss.

[quiet pagoda]

@cyan citrus My account has been hacked by someone and my account has been linked to a phone number I want to unlink the phone number from my account

[storm flume]

Please contact the customer service for further assistance, @quiet pagoda. Refer to subpoint 5.4 in #faq for further information.

[latent moss]

Help me please.

Facebook and Instagram have disabled me

[cyan citrus]

you will need contact the customer service of your social media account, @latent moss. We are not them.

https://www.facebook.com/help.

[velvet swallow]

Can anyone get back to me as to why the jujutsu Kaisen groza’s advanced form eye does not glow in matches and cheer park?

[buoyant dirge]

@cyan citrus May i ask please about how much time need to responded to my answering , i sent to them all information

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @buoyant dirge. Please wait patiently while they get back to you.

[cyan citrus]

You may report this issue through #old in compliance with the channel's pinned instructions.

[steep pine]

Hey piston I have account on midasbuy when I am login in I entered my email address he is telling email address is not correct I checked several times email address was correct I don't understand why telling this is a invalid email address @celest shadow

[quiet pagoda]

answer me please

[cyan citrus]

You have already been answered here, @quiet pagoda.

[simple roost]

Dont give space after you put your email

[quiet pagoda]

It didn't help, I need your help

[cyan citrus]

We only provide community support through this platform, @quiet pagoda. We will not be able to help you with compromised accounts in any way.

[steep pine]

@simple roost thanku ❤️❤️

[quiet pagoda]

Who can help me?

[cyan citrus]

Only customer service, @quiet pagoda. You may refer to #faq sub point 5.4 for further instructions on how you can contact them.

[quiet pagoda]

Thank you

[cyan citrus]

You are welcome.

[upbeat wigeon]

can someone help? 3days still no reply from customer service

i think my message is being ignored

from customer service

[cyan citrus]

Please understand that customer service receives an enormous number of requests every day which can cause a delayed response, @upbeat wigeon. This is not something we can help with.

[upbeat wigeon]

😭👍

[snow flax]

Which mobile they are sending me???

Guys any idea?

@polar marsh which mobile they are sending me and when it will be delivered?

[cyan citrus]

As you have already asked that question in the Esports server, you can continue there, @snow flax.

[snow flax]

Thanks

[cyan citrus]

My pleasure!

[honest shuttle]

Why Pubg Song Glitched

While im playing it started a loud music

[cyan citrus]

Do you happen to have a video recording of the issue, @honest shuttle?

[frank rain]

@cyan citrus

Do I have to wait 21 days to unlink a google play account

Bc someone keep logging in my account with google play

And it’s getting annoying

[celest shadow]

Please contact Midasbuy support at [e-mail] for further assistance.

[frank rain]

Help meee

Dogggggg

Bruhh

🤬This is the reason why I don’t like pubg sometime brooooo

[cyan citrus]

Apologies for the delayed response, @frank rain. If you have recently linked a social media account to the game, you will need to wait for at least 21 days to remove the account. As for the compromised accounts, please contact the customer service in-game for further assistance with this.

[frank rain]

Thank you very much

[cyan citrus]

You are mot welcome.

[weak flower]

@lime juniper 30days gone but i didnt received my reward u again mute me
Because u really dont give reward to people its only scam 😡

[frank rain]

Pfft

[lime juniper]

30 work days have not passed yet. Please be patient.

[cyan citrus]

Would you please describe your concern? Is that related to removing the Facebook friends?

[crisp venture]

@cyan citrus i took screenshot of my friend’s registration date and in facebook it’s different date and in-game it’s different date Why ?

[cyan citrus]

Where did you find it in-game, @crisp venture? For the achievement Linked?

[crisp venture]

I match both date of my friends pubg account both are different why i want to know this

I found in link a social media it says 2019-08-04 but in facebook it says 2018-04-29 why

[cyan citrus]

Did you access his account?

[crisp venture]

Yes I open his account in his mobile but i see different dates

[cyan citrus]

Then it means that achievement should have been completed on a different date than the Facebook account link date to the game, @crisp venture.

[trail fiber]

Sorry I did not know where it was but when I drive the car sometime my legs come out of the car

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @trail fiber. You can also submit a report in #old in compliance with the channel's pinned instructions.

[crisp venture]

@cyan citrus as pubg says you can see your registration date through your social media but its totally wrong date right ?

[cyan citrus]

It is up to you to figure it out, @crisp venture.

[crisp venture]

@cyan citrus I dont know what to say now.Its really stupid question pubg ask

[cyan citrus]

It is to prove the ownership of your account, @crisp venture. If you are unable to provide the required information, you can create a new account and continue playing the game. Now please stop asking questions related to compromised accounts in the community channels as you have already been answered so many times.

[late marten]

Hello pubg mobile support team My account has been banned due to
downloading an unofficial game, but I downloaded the game from your
official site on Google and played it three years ago and I did not get a
ban.
This is the site: https://www.pubgmobile.com/ar/home.shtml
Account id: 5674666674
Account email: [e-mail]
Please lift the ban because it i definitely wrong and I spent all my money
on this account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @late marten.

[meager pumice]

@cyan citrus when is 4th aniversary in pubgm?

[night cloak]

@cyan citrus any idea when the 1.9 update is coming?

[cyan citrus]

Soon.

[storm flume]

We currently do not have a specific release date for the upcoming update, @night cloak. Once we do, we will publish further information in #news.

[meager pumice]

Thanks

[cyan citrus]

My pleasure!

[nocturne pelican]

BRO what is this game its trash this guy managed to get into my acc within 3 months off me gone, support taking forever and he has 2 social medias connected and i cannot even login via email bc limit so am i f- about to loose a 3 year acc like this smh

[cyan citrus]

Your account security is your own responsibility, @nocturne pelican. For the customer service, it may take some to process your request due to enormous number of requests every day.

[nocturne pelican]

OWN? I legit has full protection limits on all the s- i had there

so dont go talkin to me about security

and yes they get many req but they takin forever

all i got from me in past 3 days is same msg

[cyan citrus]

This is not something we can help with through the community platform, so your only option is to wait patiently.

[nocturne pelican]

wait yup ill wait another year while he gets to chill on my acc tnx for the help

[cyan citrus]

Again, not something we can help with, @nocturne pelican. Please avoid instigating arguments and continue with the customer service.

[ivory spear]

Hello
Why there is no 90FPS in new Samsung flagship devices (Tab s8)

[storm flume]

Please refer to this channel's pinned messages for further information, @ivory spear:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[nocturne pelican]

k soz im just rlly mad

[white hollow]

@cyan citrus i was telling u before about my abakan bug i have video should i post it here or

[cyan citrus]

Sure, @white hollow.

[white hollow]

Oki on its way

Also SC from my teammate but i think video clerifies it

@cyan citrus there u go

[cyan citrus]

Got it! Thank you, @white hollow. Do you face the same issue when holding the gun yourself?

[white hollow]

@cyan citrus i cannot see the gun , so i cant pick it up and use it

Not even when its on floor if it spawns i only see bullets but no gun

[cyan citrus]

Got it! Thank you, @white hollow? Only you face this issue or is it same for your teammates?

[white hollow]

@cyan citrus for my teammate its fine

Sound and everything

[cyan citrus]

Please try to do a Routine Repair of the game from login menu. If the issue is persistent, try to do a clean reinstall of the game through Google Play Store, @white hollow. Also, please include the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country.

[night cloak]

🤔

[cyan citrus]

Is your account suspended, @night cloak?

[night cloak]

Yes

[night cloak]

Yes

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[naive island]

I would have thought one of the biggest PUBGM content creators would get a message asking him to remove the Instagram post before flat out banning his Instagram account.

[indigo dawn]

Hello i need help

I have proof of someone dm'ing people their server. And the server mods are very abusive towards staff and members.

[celest shadow]

You can ask the community team regarding this in #copyright.

[storm flume]

Please consider blocking the user or reporting the content to Discord, @indigo dawn, as we are unfortunately unable to assist with behavior outside of our Discord server.

[indigo dawn]

He is dm advertising to users

To join his server

[celest shadow]

We do not moderate advertisements in direct messages. Please consider blocking the user.

[indigo dawn]

Okay

[celest shadow]

Thank you for your understanding.

[inland ivy]

hello everyone ! what is this? 🥲

[storm flume]

Please contact the customer service for further assistance, @inland ivy. Refer to subpoint 5.4 in #faq for further information.

[heavy vortex]

what this brick thingy? 🌚 @celest shadow

[celest shadow]

It contains the permanent outfit and the time-limited ornament.

[heavy vortex]

It's in every reward

[celest shadow]

Yes, but the contents are different.

[heavy vortex]

Oh didn't zoom in that much , I'm stupid. Thanks

[celest shadow]

You are just very cute.

[heavy vortex]

No

[potent owl]

Hi!! please I'm sure to understand this part. Is it means that all these items will be permanent for 3000 UC?

[cyan citrus]

If you have unlocked them through event as a time-limited reward already, yes, they will be converted into permanent rewards, @potent owl.

[potent owl]

all items for only 3000 UC?

[cyan citrus]

Yes, @potent owl.

[potent owl]

Waw !! thanks you for your time

[cyan citrus]

You are welcome.

[gloomy tiger]

I want to unlink my internal account with the game

@cyan citrus

[cyan citrus]

Are you asking about third linked E-mail, @gloomy tiger?

[gloomy tiger]

Yes

I want to unlink it

[cyan citrus]

It is not possible to remove third linked E-mail and to phone numbers at the moment, @gloomy tiger.

[gloomy tiger]

When can i remove it?

[cyan citrus]

No information regarding this, @gloomy tiger. You can provide your feedback regarding this through #old channel.

[gloomy tiger]

Okay thanks

[cyan citrus]

My pleasure!

[granite vortex]

I'm bored, someone help me

[lunar adder]

Please report my acc

5375894349

It's hacked

[storm flume]

Please avoid going off-topic, @night cloak. You may have unrelated conversations in #chat.

[night cloak]

Help

Whatever

Why dont u fix the game's bug

Cant even send the vid here

[cyan citrus]

Please contact the customer service of your social media accounts and customer service in-game for further assistance with compromised accounts.

[night cloak]

Oi quendi

Add me

Ill send u the video

Cant send it here

[cyan citrus]

Add precise details about the issue you are facing and you can send the video recording here, @night cloak.

[night cloak]

Its 3mins

So i cant

I trimmed it to 3 mins from 6

[cyan citrus]

Alternatively, you can upload it to YouTube and send the link here, @night cloak.

[final nebula]

@cyan citrus hello my acc get banned for [ knowingly forming a squad with cheaters ] how can i konw that player was cheating if i leave the game on time i die !

[polar marsh]

Please refer to the private message from @polar marsh for further information, @final nebula.

[night cloak]

Also i sent a pic of two players in solo rank teaming up

They killed me

But havent received any update abt that issue

Smh

[cyan citrus]

Such behavior should be reported through the in-game report feature and not the community platforms, @night cloak. Rest assured, they will be penalized upon the verification of inequitable behavior.

[night cloak]

Right

[upper pike]

Hello pubg mobile support team My account has been banned due to
downloading an unofficial game, but I downloaded the game from your
official site on Google and played it three years ago and I did not get a
ban.
Account id: 5674666674
Please lift the ban because it is definitely wrong and I spent all my money
on this account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @upper pike.

[terse tundra]

I got ban for 30 min without any reason 🥲🥲

[polar marsh]

Please refer to the private message from @polar marsh for further information, @terse tundra.

[magic rapids]

Hello PUBG mobile o need to unlink my phone number from my account

[honest shuttle]

Hello Any Solution Im Playing Im Now Diamond 5 And I Got In Bot Lobby

[cyan citrus]

It is not possible to remove third linked E-mail and phone numbers at the moment.

[magic rapids]

There are people who canceled it

[cyan citrus]

That's only possible for the compromised accounts and if the E-mail does not belong to you, @magic rapids.

[magic rapids]

Email and phone numbers belongs to me

[cyan citrus]

Then you will not be able to remove it, @magic rapids.

[magic rapids]

I want to cancel it because I want to sell my account

[cyan citrus]

Selling, reselling, renting, leasing or sharing your account with anyone is against the terms of service of the game, @magic rapids. Mentioning about such activities may lead to a permanent suspension from the server.

[cold peak]

Hello
When is registration open for pmco europe?

[cyan citrus]

For any questions related to Esports, you can join the official server for PUBG MOBILE Esports, @cold peak.

https://discord.gg/esportspubgm.

[olive isle]

Yes I have royal pass sorry for too late reply

[celest shadow]

Not a problem. You will need to purchase the RP EZ Mission License for 75 UC if you want to unlock the extra perks. However, you can get it for free if you purchase the RP for 3 months consecutively.

[olive isle]

Ok thanks

[ashen thorn]

@celest shadow Hey, my account got banned for [intentionally teaming up with cheaters] How do I know this player was cheating if I left the game when I was eliminated. Acc id 5114706304

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ashen thorn.

[meager pumice]

Where i can check how much points is needed to get to conqueror?@celest shadow

[celest shadow]

Click on "Rank" to check current Top 100 rankings. You cannot exactly check how much points you need left to reach Conqueror as other players are always gaining or losing rank points.

From my experience, I would recommend checking the 100th player's rank points, then try to estimate how much you need.

[meager pumice]

Top 500 or top 100 get conqueror?

[celest shadow]

Top 500 players can reach Conqueror, but the rankings only show Top 100.

[meager pumice]

Oke

Thanks

[maiden snow]

Hello pubg so someone took my pubg account and i managed to take my account back but when i log in it says its been temporarily frozen in the persons emulator

What does that mean

[storm flume]

Please contact the customer service for further assistance, @maiden snow. Refer to subpoint 5.4 in #faq for further information.

[idle merlin]

why is this happening to me in every game

its unplayable

[warm dawn]

Where do i report in this server?

One of my teammates was teaming

[fringe viper]

Why my account is banned without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe viper.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @warm dawn. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[warm dawn]

Already did rhat

[static sleet]

Please wait patiently for a response that should arrive via your in-game mail.

[warm dawn]

Igh

[buoyant dirge]

@cyan citrus May i ask please how can i find the chat with support because i not catch it again after i close the Pubg Mobile ?

@@green agate

When i login now with my details log Email link they said we have detected suspicious activity < That nice for me it's doesn't matter But they will continue with verify me to get my account back please can <@&481161015728406538> answer please ?

[crisp venture]

@buoyant dirge The problem which you are facing even I am facing same.it’s going to be 2months still no help.

[buoyant dirge]

My problem is on of Turkey he have option to link number in account but in Sweden we haven't , so he got my account and link his number from morning .
so i hope they will recovery my account again , i can prove all information they need and all receipts they need from creation account to now .

[crisp venture]

@buoyant dirge best of luck if you are able to recover please let me know.please dm me I want to stay with you to see even I am worried about my account

[scenic aspen]

Hi, I've opened around 10 classic and 3 premium crates, but jinxed achievment still stays at 25

What do I do?

[idle merlin]

answer this

[runic quail]

I was banned and the reason is that I cooperated with cheaters and I did not know that he was cheating because he only adjusted the recoil of the weapon and he did not tell me and when I doubted it I reported it and he was banned ID(5499623336)
Then I was banned a day later, knowing that I did not benefit from his cheating

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic quail.

[frank mason]

my account is hacked

[storm flume]

Please contact the customer service for further assistance, @frank mason. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Refer to subpoint 5.4 in #faq for further information on where you can contact the customer service.

[celest shadow]

For account-related issues, please contact the in-game customer service. A support agent will be able to assist you further regarding this. Thank you for understanding.

[celest shadow]

You can report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.

[celest shadow]

Please check your Internet connection instead. This is not an issue within the game.

[celest shadow]

Failed to get items that are Legendary or above (n) times in a row. Only applies to crates that cost 60 UC or more.
Please refer to this achievement description to get a better understanding on how you can complete it.

[potent oak]

how many points til conqueror. I curentli have 5285

[hollow thicket]

is there a way to get banned in pubg for 1 year

[verbal dragon]

how can I appeal a ban?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @verbal dragon.

[sand wedge]

need help pls

[ember cove]

My Account Has Been Stolen Help

Help

She stole my account, cheated and got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ember cove.

[tired pasture]

Yekhwan, I sent a message regarding the opening of the ban, and it took about 42 hours, and there was no response. What is the solution?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tired pasture.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @sand wedge. Remember to read through #faq before asking questions in the support channels.

[feral forge]

Top 500 players at the Ace tier or higher will be promoted to Conqueror at 00:20 UTC everyday. You can see the point of the top 100 players on the leaderboard, so you can estimate the point yourself.

[dark acorn]

Region not showing please solve me

[royal lynx]

I want to support my friends, what is this?

[floral edge]

Hi folks, I'm facing a sound issue with pubg mobile.. the environment sounds dramatically decreases when enabling mic.
playing on Oneplus 8t

[livid jungle]

My account has been stolen and all the linked accounts have been removed. This happened about 6 months ago. Is there a way to recover the account?

[vagrant tulip]

Can you explain your issue?

[vagrant tulip]

This is a software issue in some devices. It's not an issue with the game itself. You should contact your phone company customer support.

[upbeat wigeon]

can i spam message the customer service?

[vagrant tulip]

No you can't.

[upbeat wigeon]

why

its already 4days they haven’t replied

i emailed the customer service and said i should chat them in customer service and they are glad to help me😵‍💫

[vagrant tulip]

If you spam them they will just ignore you or close the ticket. It's your loss. Be patient until they answer.

[floral edge]

@vagrant tulip OK, thanks bud

[vagrant tulip]

You're welcome.

[upbeat wigeon]

whats the new email again of pubg,

[vagrant tulip]

[e-mail]

[upbeat wigeon]

.com?

[vagrant tulip]

Yes

[flat kite]

السلام عليكم ممكن حد من السبورت عربي اتواصل معاه

[storm flume]

Please do not use languages other than English, @flat kite. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[flat kite]

You arbic?

[vagrant tulip]

No.

You may write your issue in English.

[flat kite]

Oky can you help me

[vagrant tulip]

State your issue.

[flat kite]

My account has been banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @flat kite.

[royal lynx]

I bought a 300uc upgrade next to the skin and there is also a jig that I took and I didn't find it in stock

[vagrant tulip]

You mean the dance ?

[royal lynx]

Yes

[vagrant tulip]

You need to reach it's corresponding level on the map and collect it.

[royal lynx]

It will be temporary or permanent ?

[vagrant tulip]

Permanent.

[royal lynx]

Thank you my friend ❤️🌹

[vagrant tulip]

You're welcome

[glad warren]

Hi mocha

تابعتك علي اليوتيوب يعربي بس مبعرفش انجليزي ومش عارف اكتب بحسابي التاني ممكن خاص وربنا مشكلتي مشكله🙂

[storm flume]

Please do not use languages other than English, @glad warren. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[glad warren]

Mochaaaa

Hi i need help

The problem is that I downloaded the game from the official website and it did not accept this game

How do I get in touch with someone who can solve my problem?

[vagrant tulip]

What do you mean ?

If it's regarding your banned account please refer to the bot message in your DM. Use the customer support ingame to appeal your ban not my youtube channel.

[glad warren]

I mean that the game did not accept that I downloaded it from the official website of PUBG Mobile and my account is 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @glad warren.

[sharp oxide]

Hello sir i am from nepal and my pubg id is 5321577564. I was in live and some one send a recovery code and change my Facebook password then linked his google play games my pubg account so plz unlink that Google play games from my account i have all proof

[coarse condor]

Hello sir I want to change my region into North America please help

[distant zinc]

Account banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant zinc.

[clear mist]

why pubg mobile is not on app store i am in uae

@vagrant tulip

[vagrant tulip]

Your apple account region is on india change it to UAE.

[clear mist]

ok

will my BGMI account will work in PUBG MOBILE @vagrant tulip

[green garden]

hy

I want to talk to support about my pubg account

[storm flume]

Please contact the customer service for further assistance, @green garden. Refer to subpoint 5.4 in #faq for further information.

We provide community support only for the global English version of PUBG MOBILE here, @clear mist.

[green garden]

I want to talk to support

[clear mist]

k

[green agate]

Hey there, if you currently have your account set the regions of Europe, the US, or the UK, you cannot change it due to laws and regulations.

If you are not in one of these feel free to contact customer support if you cannot change this in-game yourself.

[green garden]

No, my account is unjust

[green agate]

Our customer service e-mail address has been changed to [e-mail]

[green garden]

My account got banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @green garden.

[coarse condor]

No mine is currently Israel and it's saying after 76 can change but I want to change it now because my server is north America and I want my rigon in Noth America too

[upbeat wigeon]

hi 5days still no reply from customer service should i create a new ticket or not pls reply i really appreciate your reply admins..

[green agate]

Please wait for 76 days then.

[green agate]

If you feel that your issue is very urgent you can feel free to bump your issuse by making another ticket. However, it can take a long time to get a reply from customer support due to the amount of reports handled each day.

[upbeat wigeon]

maybe it’s better not to bump right?

[coarse condor]

I think I should not wait and consider other games thank you total drama

[green agate]

Feel free to contact customer support then to have them physically change it for you.

[green agate]

Yes, and no. To be truthful.

[upbeat wigeon]

how to create a new ticket?

select ‘not helping’ option again?

[green agate]

Just file it under the same options as the last time you put in a ticket.

[upbeat wigeon]

i don’t see any ticket number here

[green agate]

All tickets receive one upon creation.

[night cloak]

Still not receiving secondary verification code sms

[smoky oracle]

Someone stole my old account where I had prime plus subscription. I was told I couldn’t do anything about my account so I cancel my subscription to prime plus. But open a new account but I can subscribe to prime plus. Because it says I already have a subscription.

[drowsy nexus]

Hello, what’s the reason behind “your account is at risk” notice and how do I fix it?

[compact oar]

#old message
Read this

[drowsy nexus]

Thank you for the information, any update on when this issue will be solved?

[echo isle]

i want change my location in pubgmobile but i can't because i live in algeria and my pubg compte Stille in Romania i need help me i have to change compte location to Algeria

[balmy sedge]

Hello all...I need help from you...as I liked to mention that my pubg account id:- 5146007214 is hacked by someone and is being used by someone... please help me to get my pubg mobile account back...

[safe agate]

My region option hide why?

Please help me

[balmy sedge]

This was my account..now it's being changed by hacker...I would to suggest u guys to help me to get back my account... thanking you

[storm flume]

Please contact the customer service for further assistance, @balmy sedge. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @safe agate. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[green agate]

If your account is currently in Europe either because your account was created or you had changed your country/region,
you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). (edited)
Others included are the US and the UK.

[green agate]

Refer to customer service for this issue as it involves personal account information.

[echo isle]

but i'am not living in Europe

mn région is algeria

[green agate]

Then kindly contact customer service since you physically cannot change it.

[echo isle]

Unfortunately thanks

[red igloo]

Why i can tell

[red igloo]

Something

[red igloo]

Hoo no problem 😌allows okay

[green agate]

Hello, can you tell me your issue?

[flat bobcat]

Not sure where to ask this, but here goes. Pubg announced that they would device ban cheaters, but it seems only about 1% of cheaters actually have this happen to them. Why is that?

[green agate]

@red igloo Refrain from posting personal info, having no consent to post it.

#old

[crisp venture]

Why My message got deleted?

[green agate]

There are strict needs to do this, hence the reason for a small amount.

[green agate]

You are posting this in the incorrect channel.

[crisp venture]

Okay

[weary lantern]

Hello Sir, please help me, some has hacked my email and changed everything i have no access to the account, and he also unlinked my facebook and twitter
My account is hacked and i have no access
Please help me

[storm flume]

Please contact the customer service for further assistance, @weary lantern. Refer to subpoint 5.4 in #faq for further information.

[green agate]

Our customer service e-mail address has been changed to [e-mail]

[flat bobcat]

Thanks. Is it possible to find out their criteria somewhere? I love they do it but am a little surprised it’s such a low proportion of cheaters it happens to.

[green agate]

Keep an eye out for any further announcements.

[weary lantern]

I dont have access to accoynt

How can i contact customer service

[green agate]

Our customer service e-mail address has been changed to [e-mail]

[timber dune]

welcome . My account has been hacked and the extractor has removed all my accounts and I want to recover my account and this is my account ID 5486861667 I have shipping invoices and knew all the account data since its creation from the date of creation and everything I want to recover please

[green agate]

Our customer service e-mail address has been changed to [e-mail]

[weary lantern]

Me too

[green agate]

@timber dune

[weary lantern]

Ho to contact

Using gmail

.?

It is invalid email

[flat bobcat]

Ok, have had a quick look online as well.

[green agate]

Send an email to their email address, through your email provider.

[weary lantern]

[e-mail]?

[green agate]

[e-mail]

[brave ruin]

Hi I got a message saying i had won the community event, it said they can't message me but sent me here?

[green agate]

Are you referring to #matches or having a community issue?

[brave ruin]

It was the Santorini event, I won a permanent outfit

It sent me here to claim it?

[green agate]

Feel free to post your issue in #copyright, make sure to use the pinned messages information prior to posting.

[brave ruin]

Ok fan thanks

[timber dune]

@green agate Brother, my account is stolen, and I have all the shipping bills that I purchased on it, and I remember the date the account was registered. I want to help you restore it. In-game support cannot help.

[green agate]

Moderators cannot handle suspension cases, please contact the support email address for further assistance.

[timber dune]

@green agate Send me the email address

[green agate]

[e-mail]

[timber dune]

@green agate What do I tell them to help me?

Can they remove the links from the account and link it to a new link? I can not access my account

What should I do I don't know

[green agate]

They can change your personal information, yes.

[storm flume]

Please do not use languages other than English, @forest rapids. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[forest rapids]

مرحبا اريد التحدث مع احد موضفين فريق الدعم

[polar marsh]

Please refer to the private message from @polar marsh for further information, @forest rapids.

[livid sail]

Hello good morning I was playing pubg mobile normally and I found my self got banned 10 years can anyone from the moderators unblock my ban for at least make it couple months. I will be so grateful if some could help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @livid sail.

[frank rain]

I have a question

Are you guys planning on changing the incompatible teir pls do it makes to sense I’m an ace player but new players are in my lobby

@green agate

[green agate]

Keep an eye out for any announcements on this.

[patent thunder]

I have this problem. Can somebody help me

[scenic aspen]

My jinxed achievment streak didn't increase for like 20 crates, what do I do?

[upbeat wigeon]

i can’t see any ticket number

i have no ticket number

should i follow up it ? it is necessarily needed,?

[storm flume]

Please do not use languages other than English, @icy vortex. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[icy vortex]

51223626511
اسفMحبی
Hi, this uses a hack, please see its account

[fathom void]

@patent thunder #old message

[fathom void]

@patent thunder

@celest shadow weekly report showing wrong report 👎 👎

[night cloak]

How do i get AG fast?

[fathom void]

@green agate I haven't played any match with this guy since 1 month...

[compact oar]

#old

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fathom void. You can also submit a report in #old in compliance with the channel's pinned instructions.

[clear berry]

If I am gold 1 in tpp gold but plat 3 in tpp duo, can i still play with my friend who is diamond 5 in tpp squad? Since my highest rank is plat 3 duo and under tier restrictions or I gotta rank in squads too?

[night cloak]

Kindly resolve my issue

[compact oar]

Why this is happening?

[green agate]

There is no proof given?

[green agate]

Mo­derators cannot handle your account information.

[compact oar]

Conversation close

....

[green agate]

Remake another ticket.

[night cloak]

Who can

Give me a path

Or way

To resolve this

[green agate]

5.4 - How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.
­

­
5.5 - How long does it take before the customer service replies?
The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[night cloak]

They are not resolving
They just says
Kindly repair routine
Restart device

[green agate]

Restart your device then launch the app and repair.

[night cloak]

So.. For some reason Ultra HD isn't working for me, is there a fix?

[night cloak]

Tried not only 1 time but 200 times

[storm flume]

Please do not use languages other than English, @hasty fjord. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @steady steppe. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[steady steppe]

I want to inquire

[buoyant dirge]

@green agate May i ask when i can find backup verification code ? because it's show me first time after i contact with customer services @cyan citrus @cloud turret @celest shadow

[steady steppe]

I want to inquire

[white hornet]

I want change country region. But there is not have any option for change region. Please help me.

[tame forum]

I took a pand for no reason and I didn't even play

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tame forum.

[night cloak]

Hello

Can my friend get banned in PUBGm for using VPN? He just asked me but I dont know

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[night cloak]

I am not receiving verification code sms on my mobile number
Also tried forgot password but same issue not receiving verification code sms
I have linked Facebook account and mobile number
And email address
My details are here

My device
Xiaomi Mi 11 T
Internet provider:- Zong and also some time ptcl wifi
Id
5317975421
Name
ÊviL々Shãdow

I also contacted with helpshift
But they said
Routine repair
Restart device
Uninstall and reinstall it
I have tried this too many time
Iam facing this since 21-02-2022
Kindly resolve my issue

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

I am not getting any response from there

[storm flume]

Please refer to subpoint(s) 5.5 in #faq for further information, @night cloak.

[night cloak]

Since 21-02-2022
Iam waiting
How long i have to

[celest shadow]

Normally not, but it may occur. VPN usage is therefore not recommended.

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[night cloak]

How much

[night cloak]

Iam waiting since
21-02-2022
How much patience i have to do
Can u do 8 days

[supple finch]

5175653224

[fallen tapir]

Hi there

[supple finch]

cheaters player https://fb.watch/bsy5_P08FK/ id player 5175653224

[fallen tapir]

My account was banned even though I did not use cheats, can I learn the purpose of this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallen tapir.

[supple finch]

repoted

report

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @supple finch.

[autumn sphinx]

Add Urdu Language for Match making & add unlink option to unlink Mobile number and email.

[light vigil]

Why im not allowed to get in gane through my email??

It didnt let me get in into the game

[pastel hornet]

i just got investigator but i dont have the title

[light vigil]

And it shows me time to wait solve it

[compact oar]

You should get it from review mission

[soft laurel]

my friend got banned in metro royale it says hes in beta version

[compact oar]

This means that the game mode is not available for you

[lament tartan]

i take ban and i am not play hack

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @lament tartan.

[static nimbus]

Bro I was playing PUBG MOBILE TODAY AT 8:16 SO I WAS DOING MY rp missions of sks I knock 4 player from sks then I kill 1 player with m416 then suddenly show this thing on my screen

Plz help me

[dapper plaza]

Its only for day dont worry

[winged harbor]

why this ban i want to know i dont play with any hack😥

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @winged harbor.

[dapper plaza]

Press the text that is yellow its supposed to tell u why u got banned

[jaunty quarry]

Hi sir, my account was hacked and then the hacker linked his email and number to 3rd link, but I still have access to Facebook and Gmail. Please unlink that 3rd email and number

[storm flume]

Please contact the customer service for further assistance, @jaunty quarry. Refer to subpoint 5.4 in #faq for further information.

[hot ingot]

User id: 51221050816
Device: vivo y21
Network: wifi PTCL broadband
Country: Pakistan

[cyan citrus]

Please describe the issue you are facing, @hot ingot.

[hot ingot]

I am not receiving otp from pubg mobile for secondary verification code..

[cyan citrus]

Please try again at another time or contact the customer service in-game for further assistance with this, @hot ingot.

[hot ingot]

I have try everything but I am not receiving otp.

[cyan citrus]

In thar case, please contact the customer service through in-game for further assistance, @hot ingot. Unfortunately, this is not something we can help with through here.

[hot ingot]

I have contact with customers service but they did nothing...

[cyan citrus]

Again, not something we can help with, @hot ingot. You may try to contact the customer service again.

[hot ingot]

There are no any kind of options for secondary verification code.

[cyan citrus]

You may try different options, @hot ingot.

[hot ingot]

Please solve this issue in pakistan please..

[cyan citrus]

You can also report the issue through #old in compliance with the channel's pinned instructions, @hot ingot.

[arctic island]

my pubg account region show in privacy and Social not show in basic what can i do

[cyan citrus]

If your account is registered in European Economic Area (EEA), you will not be able to change your region due to General Data Protection Regulation (GDPR), @arctic island. For further assistance with this, please feel free to contact the customer service through in-game.

[arctic island]

but now my region is pakistan the show me in privacy and social

[cyan citrus]

As mentioned earlier, you can contact the customer service in-game for further assistance with this, @arctic island.

[light vigil]

I cant get into the gane why this?

It takes time to get in i uninstalled and again install it but also its taking time to enter

[opaque saddle]

Where do i find vending machine on Miramar?

[night cloak]

Hello

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Sir my account hacked please help me for recover

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Whay sir

Please my account recover

[compact oar]

Bro contact customer service in-game and answer the questions and wait for their reply

[lone reef]

Dear, PUBGM! I am from Ukraine, I think it is no secret to you what is happening in my country, so I sincerely ask you! Close access to the game for the Russian Federation, because of the invasion of Ukraine, the Russian occupiers, who are destroying the civilian population of my country, they have no right to play games! #KICKRUSSIA #STOPWAR
(I sincerely hope you will listen to me)

[compact oar]

#old

[nocturne pelican]

@cyan citrus

Waited a week for this

Best support ever

i gave them a 1 star for best support

[cyan citrus]

It means that you did not provide the accurate required information, @nocturne pelican. You may try to contact them again and make sure that all the information you provide is accurate. Your other option to to create a new account and continue playing the game.

[nocturne pelican]

i provided everything

from purchase dates to account dates to all info

@cyan citrus what does this mean

Nickname for social media/email

[cyan citrus]

This is not something we can help with through here, @nocturne pelican. Please refer to my previous response again.

[nocturne pelican]

it says

What is the nickname for the social media account or email address?

[cyan citrus]

That you can find in your social media account settings, @nocturne pelican.

[nocturne pelican]

where do i find for my email

i think i got it

[shell sandal]

hi
i want to tell you about my Youtube channel

i am making custom rooms daily but i am not getting rooms card ... although i have 15K + subscribers
can you please help me getting room cards .

[buoyant dirge]

@cyan citrus Please any idea how can i upload screenshot from PC to customer services ?

They sent it to me , recommender me for open new ticket for my account in my mobile ?

[cyan citrus]

That's not possible on emulator, so you can upload them to an online platform and send the link instead, @buoyant dirge.

[cyan citrus]

No, this is a reminder that there are high volume of requests at the moment, so it may take some time to process your request.

[buoyant dirge]

Understand , May take 2-3 days ? or more?
The man who stolen my account it change account name and his take my Clan and put me Ce-Founder
When the Services Customer return my account it will back my name and my clan again ?

[cyan citrus]

That's entirely up to the customer service, @buoyant dirge. As we are not affiliated with the customer service, we cannot provide a reasonable time span. All we can suggest is to wait patiently until they get back to you. As for the compensation and recovery, you should ask these questions to the customer service. We are not affiliated with them.

[buoyant dirge]

if i have an Addition information can i send it again in conversation or i need to wait for they answering ?

[cyan citrus]

You can send it as far as it is accurate, @buoyant dirge.

[compact oar]

Why support close my ticket after the reminder?

[cyan citrus]

They will reopen the same ticket when they have an answer, @compact oar.

[compact oar]

OK tnx

[cyan citrus]

You are welcome.

[winged scaffold]

Try to buy UC for 49.99€

[cyan citrus]

Please mention your country and device, @winged scaffold.

[winged scaffold]

EU/Germany
Samsung Galaxy S9 / Android 10

Purchase through Google Playstore with coupons. 55€ are still available. But ingame I have no chance to buy 49.99€ UC, all other offers work, but it would be a loss.

[cyan citrus]

It is possible that you are facing this issue due to the reason pinned in this channel, @winged scaffold. Can you please try to purchase a different amount of UC other than 1500, 3000 and 6000?

[winged scaffold]

Redeemed €4.99 offer that works. Only the offer of 49.99€ does not work, a warning appears directly (image) I've also tested all the others, potentially all of them work except the €49.99 offer. I still don't want to buy 2x €24.99 because it would be a loss (for me).

[cyan citrus]

You may refer to pinned message of this channel or contact the customer service in-game for further assistance with this, @winged scaffold.

#questions message.

[winged scaffold]

@cyan citrus Yes it is definitely the same problem. Thank you for your help. Well then probably buy 2x 24.99€😔

[cyan citrus]

You are welcome, @winged scaffold.

[scenic aspen]

?

[cyan citrus]

Only applies to creates that cost 60 UC or more, @scenic aspen.

[winged scaffold]

@cyan citrus Oke edit, the 24.99€ doesn't work either, before. Is that frustrating

[cyan citrus]

Please feel free to contact the customer service for further assistance, @winged scaffold.

[winged scaffold]

@cyan citrus I have already notified the ingame support, but in my case it usually takes a week or two before an answer comes

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @winged scaffold. Unfortunately, this is not something we can help with.

[winged scaffold]

@cyan citrus Well then, let's wait and see, maybe it will be fixed this season.

[compact oar]

Do you want to know why you can't buy?

[winged scaffold]

@compact oar I am excited

[left ginkgo]

Hello

I cant change my region ???

Why???

[cyan citrus]

What is the issue you are facing when trying to change your region, @left ginkgo?

[left ginkgo]

No show my region option

[cyan citrus]

If your account is registered in European Economic Area (EEA), you will not be able to change your region due to General Data Protection Regulation (GDPR), @left ginkgo. For further assistance with this, please feel free to contact the customer service through in-game.

[compact oar]

The price of 1500 uc is 24.99€ as you read the pinned message you can't buy 1500,3000,6000 uc in your region
You can only buy 60,300,600 uc
Try buying from midasbuy :)

[compact oar]

@cyan citrus Sorry if I interfered

[cyan citrus]

It's fine.

[winged scaffold]

@compact oar Yes, I understand that now, but I was able to accept the €24.99 offer earlier, and now it doesn't work anymore either. Unfortunately, Midasbuy does not work via Google Playstore, I have added Google credit to buy UC.

[junior juniper]

Cheat ninja is still working like in the last 2 year and you can lie anything it's still there

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @junior juniper.

[junior juniper]

Bsss it's there for years

[winged scaffold]

• 200IQ 😒

[compact oar]

Report him in #discord

[winged scaffold]

@compact oar already done

[azure skiff]

he is a Pakistani pubg mobile user

Panda

Is it he

@winged scaffold
???

[winged scaffold]

@azure skiff yes

[cosmic dome]

😂😂😂😂😂

[cyan citrus]

Can you please include a screenshot of the floating profile of this user with chat in background?

[cosmic dome]

What is this 😂😂😂😂😂

😂😂😂

[azure skiff]

Who ?@cyan citrus

Me ,@winged scaffold

[compact oar]

@celest shadow @green agate I can't contact customer service in-game the bot close the conversation

[arctic island]

I need to buy uc the gave this error

[compact oar]

#questions message
Read this

[celest shadow]

Are you using a VPN?

[compact oar]

Yes,
Even with no vpn I still have this problem

[celest shadow]

Do you mind performing a routine repair from the login menu or try contacting the customer service from a different device?

[compact oar]

I tried different devices to contact customer service but nothing changed
I will try routine repair.

[halcyon cypress]

Um I am having trouble with the asm Abakan ar rifle not showing up in my inventory

And when I pick it up from a loot crate it bugs out my inventory and it won’t show up in my inventory so I can’t drop it so I am stuck with one gun and it’s just annoying

[celest shadow]

If you have a video recording of this issue, please submit a report in #old. It will be very helpful if you include these information as well, @halcyon cypress.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[halcyon cypress]

Ok I will try to get a video of it

[celest shadow]

Thank you, much appreciated.

[halcyon cypress]

It may be a while before I can get all the information put together

[compact oar]

@celest shadow nothing changed after routine repair
Tnx for your help
I will submit a report in #old

[tawny cosmos]

Hello, I would like to ask you why I was banned. I didn’t break anything, I played without cheats, this account is very dear to me, I know you read it like thousands of messages, but I’ll ask for one unban. Here you can double-check the ID: 51205774481

Здравствуйте, я хотел бы спросить вас, почему меня забанили. Я ничего не ломал, играл без читов, этот аккаунт мне очень дорог, я знаю вы его читаете вроде тысячи сообщений, но я попрошу один разбан. Здесь вы можете перепроверить идентификатор: 51205774481.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tawny cosmos.

[smoky oracle]

So what can I do to fix it?

[compact oar]

Contact customer service in-game

[smoky oracle]

I have but so far I haven’t gotten a response.

[compact oar]

Be patient they willreply

[smoky oracle]

Cool I wait thanks

[night cloak]

How do I fix this it has stuck at 29 and I haven’t gotten any legendary item

[scenic aspen]

Same

I'm stuck at 25

For like now 5 classic and 10 premium

[compact oar]

Contact customer service in-game

Be patient bro they will reply

You can also submit a report in #old too!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[jovial patio]

@celest shadow how much long seasons will be the parachute and landing bugs?

[night cloak]

Xiaomi Mi 11 T
Zong
And also tried on ufone and ptcl wifi
5317975421
ÊviL々Shãdow
Iam not receiving secondary verification code sms on my mobile number when i press on obtain
It show that we have successfully send the otp code but still waiting for code since 21-02-2022

[delicate moth]

my account hacked can you help me

[acoustic inlet]

hi pubg mobile support , i change my number and i'm using the new number can i change my in game number or remove it ? thanks and waiting for replay

i hope you had the answer @green agate or @celest shadow and sorry for tag both of u cuz i'm really need the answer ASAP 🙂

[green agate]

E-mail addresses and phone numbers can currently not be unlinked.

[acoustic inlet]

email i unlinked it already from support like month ago , i only need to unlinked the phone number , anyways thanks i will contact ingame support

[delicate moth]

@green agate my account hacked can you help me

@green agate when i logged in my account the Game creat i new one and i lost my account how i can recover it plz

[storm flume]

Please contact the customer service for further assistance, @delicate moth. Refer to subpoint 5.4 in #faq for further information.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @jovial patio. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

You may submit a report regarding this in #old.

[night cloak]

Submitted
But no response
Check there

[languid gust]

is there a way to unlink email?

[west vapor]

Unfortunately you can't remove third linked email and phone numbers at the moment. This is not a feature yet.

[naive island]

Any idea why the Trendy Power Voting in game isn't accessible? It's due to end at 23:59UTC yet it's been showing as closed for some hours now Already asked in PDP server but nobody has responded @celest shadow

[celest shadow]

Sorry, I do not have an idea. I think it would be better for a PDP moderator to assist you with this. Maybe you can wait for one to respond.

[naive island]

I'd say by the time they do the event will be long over lol Looks like someone made a boo-boo with the time zone calculations I guess. I had todays votes to give and I wanted to get a screenshot of my entries final vote tally No matter.

[timber dune]

My account was stolen and the hacker removed my links. I want to restore the account and recover it by verifying the ownership of the account.

[celest shadow]

I am sure it was not intentional if anything. Regardless, your cover was really good. If it will make you feel better, I even voted for it.

[celest shadow]

Please contact the customer service for further assistance in this regard. You may refer to subpoint 5.4 in #faq for further information.

[timber dune]

@celest shadow I have already spoken to them and they did not help me because I do not have a way to access the account, but I remember the day the exact account was registered and the shipping receipts are all with me.

They do not answer because the hacker deleted my links from the account

Please contact support in any way and help me

please

I need your help urgently

[celest shadow]

You must contact the customer service from the affected account. Please understand that the Moderators of this Discord server are not affiliated with the customer service, hence we are unable to assist with in-game account issues.

[timber dune]

@celest shadow Please send me an email support email, I can’t access the account, I just know all its details and data, and I have all its shipping receipts, just send me a support email

broo @celest shadow

email

support email

[uneven bluff]

I got a problem on my PUBG mobile, it keeps updating the same update and crashing after it finishes updating

[smoky oracle]

Hello my PUBG account was linked to my Facebook account but I can’t login in to my Facebook account. Is there any way y’all can help get my PUBG account back?

[naive island]

Aw thank you, #BotPower! I was delighted to see so many people voting for it, I think it was around 134,000 last time I checked! Maybe Bot needs its own social media lol 🤣 When I saw Bot was so far ahead I was voting for my fellow PDP entrants and posting about their ones to encourage people to vote for them instead to help them reach Top 10/Top5

[night cloak]

So basically when u play with randoms in Metro Royal ,they can kill u, take ur stuff and nothing happens? No ban no nothing and u can't lock ur box anymore.

[naive pine]

My account is merged into another version how can i return to the global version?

[foggy timber]

Hello sir

Dear Sir ,
I am unable to Login my PUBG MOBILE Account because of Secondary Verification OTP.
When I try to login , It says to enter the Verification Code sent to your Number but I am not receiving any

[night cloak]

This is not getting updated after 29

[weak canyon]

Successfully 3rd mail unlinked. Thanks pubg.

[placid sequoia]

https://imgur.com/a/65m0LH7

this is a joke

[amber spindle]

pubg mobile region change

[white gust]

Help me please,guys.

[west stump]

Can i ask what device supports 60fps in 1.9update,i have helio g96 processor but 45fps only

@white gust try to restart your phone, if it's stil there, redownload the app

[amber spindle]

😭

pubg mobile region change

[honest shuttle]

Hello

Is this real

[fiery jungle]

I can’t play metro

[honest shuttle]

Bro is that krafton support real?

[fiery jungle]

anybody help

[honest shuttle]

Hey

Is this virus link or not?

[west stump]

Try to stalk the profile

If its real

[honest shuttle]

Ok

[wispy crow]

<@&639889499718942720> @lime juniper it's been More than A Month But Phone Number is Still Linked
UiD 5408636818

[wispy crow]

@lime juniper it was received on 26th January

[west stump]

@honest shuttle wait I'll verify

[west stump]

<@&481161015728406538> is this real?

[night cloak]

Xiaomi Mi 11 T
Zong
And also tried on ufone and ptcl wifi
5317975421
ÊviL々Shãdow
Iam not receiving secondary verification code sms on my mobile number when i press on obtain
It show that we have successfully send the otp code but still waiting for code since 21-02-2022

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[thin halo]

It's fake. Do not attempt to reach out to them as they might scam you.

[thin halo]

Please try again the next day and see if you could receive the verification code and wait until the verification code is sent for 5 minutes before asking for new one. If you're still unable to receive the code, please contact the customer service in-game for further assistance.

[regal blade]

Fake

He has no link to this pubg discord

[thin halo]

Only customer service in-game can help regarding this issue.

[west stump]

Ok, thanks!

[thin halo]

You may refer to this message:
#questions message

[night cloak]

I have tried too many times

[wispy crow]

Can i get reply from @lime juniper

[storm flume]

Please contact the customer service for further assistance, @naive pine. Refer to subpoint 5.4 in #faq for further information.

[thin halo]

If your account is registered in European Economic Area (EEA), you will not be able to change your region due to General Data Protection Regulation (GDPR). Please contact the customer service in-game for further assistance.

[thin halo]

You may refer to this message,
#questions message

[night cloak]

Look at this
I have tried
Now what should I do

12 hours ago

[vagrant tulip]

Please be patient until they answer. They usually answer within 3days.

[night cloak]

Who is responsible for my uc
And current season rewards

[vagrant tulip]

If you're not receiving the code on your phone it's most probably you're telecom company issue. Make sure it says success ingame when you ask for the otp code.

[night cloak]

Other type of otps are receiving
Like banks
Or etc
The issue is only with pubg

[vagrant tulip]

Maybe the telecom company blocked pubgm from sending you the number try contacting your telecom company and ask them.

[night cloak]

I contact with them
They said everything is fine
Your all services are good and working perfectly

[vagrant tulip]

Alright wait for customer support ingame answer then.

[night cloak]

😭

[honest shuttle]

<@&481161015728406538> thank you for saying this is fake

They want me to do a form

He/She*

[celest shadow]

Yes, this is a scam. Please remember that you should not give anyone your e-mail address, password or other personal information. If you have an in-game account issue, please contact the customer service directly.

[crisp venture]

@celest shadow i am stuck with the registration date i am unable to find🥲

[narrow steeple]

Hi Can Support help me !

[celest shadow]

I have previously provided you with everything that I know. Unfortunately, I am unable to assist you further regarding this.

[celest shadow]

How can we help you?

[narrow steeple]

My accuont has hacking i wanna back my accuont

[storm flume]

Please contact the customer service for further assistance, @narrow steeple. Refer to subpoint 5.4 in #faq for further information.

[narrow steeple]

I sent a lot of messages but I didn't get a response and the hacker is messing with my account right now

[crisp venture]

@celest shadow 2nd anaversary you said but i am not able to get you.I have streamd on my youtube channel.But how can i find it i want to know the steps

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

There is an event during the 1st and 2nd anniversary of PUBG MOBILE. Through this event, you can see the date you started playing the game. If you happen to have streamed this, maybe you can find it.

[narrow steeple]

Thank you for your cooperation with me, but I want someone to give me attention in my matter because I did not sleep for 36 hours straight and no one paid me any attention.

I searched a lot and sent many mails, but I didn't get a response. Someone told me on Discord they will serve you personally.

[crisp venture]

See this @celest shadow when i stream the on 2nd anaversary

[celest shadow]

Please wait patiently for the customer service in-game to respond to you.

[celest shadow]

Please be advised that the Moderators of this Discord server are not affiliated with the in-game customer support team and are unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[celest shadow]

The event looks like this. The censored (blacked out) parts are the date.

[crisp venture]

@celest shadow i dont see this in my streamed video🥺

[celest shadow]

Sorry, this is as much as I could help you.

[narrow steeple]

Really, thank you brother, I want a support email, please help me

[celest shadow]

[e-mail] is for general inquiries. For account-related issues, you need to contact the in-game customer service.

[narrow steeple]

Thank you bro

[fickle smelt]

Hello, I want to know about people whose account in PUBG Mobile was stolen by fraudulent people, and I gave them the email of PUBG and Facebook and it was scammed. What is the way to get my account back?

[crisp venture]

@fickle smelt contact pubg customer support through in-game

[fickle smelt]

Thank you

[compact oar]

which social medias you linked to your account?

[sturdy forum]

@compact oar tell me how to get good at metro Royale ;-;

[crisp venture]

@compact oar i linked my Facebook when I first installed pubg but after 1year i unlinked facebook and linked twitter but my twitter got hacked so i am unable to find registration date.But i have all the first and 3mon old payment receipt

I hope pubg helps me if i dont have registration date

[night cloak]

Whats the best way to contact support other than in game contact us? The responses are no help at all. My account was hacked and i have been waiting for a response for several days now. The hacker enabled the 2nd verification with a number thats not mine. I already changed my social media passwords

[fathom void]

[green agate]

You should generally stick to killing the bosses as they give the best loot, also killing players is a great way to get high value items also.

[sturdy forum]

@green agate how to get those coloured cards for the loot rooms?

[green agate]

Can you give me a screenshot?

[sturdy forum]

@green agate no sorry I just know you use this card to opened like a red or green coloured door and there’s loot inside

[green agate]

Have you tried looking for it in the fame level 8 map, or in the shops at all?

[sturdy forum]

Yep I’ve tried looking for about 60+ games everywhere in the first 2 maps

Maybe I have to try on the advanced map

[night cloak]

Can anyone help me about the gun damage

I shoot 40 bullet and the enemy dont even take any damage

https://www.youtube.com/watch?v=CWnOtSuYQzs example

[merry urchin]

I am not receiving secondary verification code due to pubg bugs , glitches. Please complain the pubg that fix this issues😡🤬

[storm flume]

Please do not use languages other than English, @cloud jewel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[sly notch]

Hi bbg mobile my account got banned for 10 years. I'm pretty sure I didn't cheat and didn't break the rules. And my account is linked to Twitter and e-mail. Please review my profile carefully. I play from the second season.. My name is: RĐ ๛ 812 ID: 5216891398

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sly notch.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please contact the customer service for further assistance, @merry urchin. Refer to subpoint 5.4 in #faq for further information.

[cloud jewel]

My account was hacked and linked to someone else's Facebook page and Twitter. there is access to the account, but another person can use it

[compact oar]

Contact customer service in-game

[cloud jewel]

In support, they offer me to restore access from Facebook, although I do not have the opportunity to log into the Facebook account of another person who linked my page

[compact oar]

Do you have access to your Facebook account?

[crude chasm]

Yo can anyone help me? Someone hacked my acc and he changed server to krjp. Is it possible to get it back to eu. I cant play the game on 300 ms

I already got my acc back

[pine oriole]

Why is my account in the security monitoring process for 1 month, why doesn't it leave the security monitoring process? It constantly rewinds after 24 hours

[crisp venture]

Yes i have its my personal Facebook id .But i see unlink date

[compact oar]

Good

Then

[crisp venture]

Umm @compact oar Thanks let me try

@compact oar I se my facebook creation date.I need to see pubg registration date

[polar marsh]

Please refer to the private message from @polar marsh for further information, @graceful hollow.

[obtuse viper]

I can’t play metro Royale anymore it states it’s under beta testing and i haven’t been invited to try it out, what can i do to correct the problem

[cerulean scroll]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[weak canyon]

Go to ingame achievements > Then social category > Then achievement "Link to a Social Network".

[elder bronze]

hello guys i have problem why is some skins didn't show to me like when im in lobby or in the game some skins doesn't show up to me

[wispy crow]

@celest shadow
How Can I Check My Mobile Data Ip Adress

[vagrant tulip]

Write on google what is my ip

[crisp venture]

@weak canyon @cerulean scroll I cant access to my account because hacker has enabled secondary verification by which when ever i login to my account it send code to hacker number.I wish I could login to my account and see the registration date but i cant🥲

[white gust]

Help please

[robust mortar]

How do I remove someone off my popularity fans? My number 1 fan for example

[obtuse viper]

Can someone help with this problem, i have played metro since chapter 2 till now

[fathom void]

Where to report..?

[onyx plover]

which one should be used for 90 fps or higher ? I don't know why removed 90 FPS from gameloop xD

[buoyant nymph]

When is the next update in pubgm

@polar marsh

[storm flume]

We currently do not have a specific release date for the upcoming update, @buoyant nymph. Once we do, we will publish further information in #news.

[buoyant nymph]

Okay thanks

[celest shadow]

You can block the player.

[digital temple]

Dear Pubg Tencent Team,
Hope this email finds you well,
Look I don't use any cheat in Pubg. Please Unban my Account. Lots of uc spend in my account.
Also lots of achievement points in my account. I play this game very fairly. Please Unban my account. Thank you.
GAME ID : 5688547121

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @white gust. You can also submit a report in #old in compliance with the channel's pinned instructions.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @digital temple.

[storm flume]

Please contact the customer service for further assistance, @obtuse viper. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You can report this account through the report feature or in-game customer service.

[compact oar]

There is a app in Google play that you can find out when you installed pubgm.

[robust mortar]

Oh so if I block them , then they will go off my wall?

[celest shadow]

Yes.

[robust mortar]

If I unblock them after, will they come back on my wall?

[celest shadow]

No.

[robust mortar]

Ok

[night cloak]

hello i need help

[obtuse viper]

I have tried that and nothing there is helpful, i have access to my account i can play classic but i can’t get into metro Royale

[night cloak]

@compact oar what should i do ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[fast harness]

My account got hacked how i can get help?

[halcyon drift]

Report

Help

[remote vale]

Plz remove tier requirement now I can't play with my friends below my tier

[crisp venture]

@compact oar i have already got the installation date but i am confused first i used to use android and then move to ios so i have to dates

[compact oar]

#old

[upbeat wigeon]

6days still no reply from customer service. #bestserviceEVER

i spent 2k$+

[slow ivy]

Hello there my server changed by mistake How I can re back to Europe server without waiting 60 days

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @upbeat wigeon. Please wait patiently. This is not something we can help with.

[cyan citrus]

You cannot do that before the cool-down. You will need to wait for that to be over.

[upbeat wigeon]

yep, best service ever .

[stark frigate]

Bonus challenge are deactivated for all the countries??

[kindred moth]

Hi , can i have help

i have some friend banned from 7days to 1year because they played with some one cheater he didnt say that he have any cheat thirdparty , so in this situation what can they do ? even they camper out of zone to get rank !?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred moth.

[solar wyvern]

@cyan citrus bro this my id 51443593859 i wanna to know why it still pan and when it back to me

[stark frigate]

Bonus Challenge Scam whyyyyy
Not give vouchers weekly 😡🤬

[solar wyvern]

@cyan citrus it still Pan why pro

[cyan citrus]

What do you mean by pan? Please elaborate, @solar wyvern.

[stark frigate]

<@&481161015728406538>

[solar wyvern]

@cyan citrus My account was banned for ten years and the bowl was placed on my profile picture and then a few weeks later the bowl was removed but my account remained the same

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solar wyvern.

[stark frigate]

<@&481161015728406538>

[obsidian iron]

Region change korbo

Bangladesh

[stark frigate]

<@&481161015728406538> why I am not getting answered

[stark frigate]

You'll still don't get the weekly vouchers

[compact oar]

It's avaliable for Arab countries

[obsidian iron]

My region Denmark change my Bangladesh region

[stark frigate]

Ik, Bonus challenge is there in Israel but we don't get weekly bonus challenge tickets even in Ace master tier
Or they say even conquerors don't get it now
I am asking why they remove that

[stark frigate]

And why discrimination with other people, why don't players outside the Arab region get it

[compact oar]

Use #old

[obsidian iron]

Help

[static sleet]

Please refrain from misusing the Moderator mention, @stark frigate since it is reserved for emergencies related to this server.

If you have feedback or concerns related to the PUBG MOBILE game, please use #old to submit your concerns in compliance with the channel's pinned instructions.

If your account is registered in European Economic Area (EEA), you will not be able to change your region due to General Data Protection Regulation (GDPR), @obsidian iron. Contact the in-game customer service for further assistance with this.

[fathom void]

<@&639889499718942720> waste security system 👎👎👎👎

[grave pendant]

Hi
I have get banned for 1 year because we were playing with someone didn't told us that he is using a hack or any third-party tools for cheating, and i have a lot of proves that he told us he is using a hack during the game,
Kindly help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave pendant.

[compact oar]

Report him from in game customer service

[primal jolt]

90fps device

[unreal parcel]

Hi guys,i have a problem, when my friend and me want to start game then write we need to wait 5 min on every map,after 5 min nothing happens.We put duo,squad and 2-man squad but nothing is heppening,this has been going on for 7 days now.Does anyone have a solutionThanks.

[night cloak]

Hello pubg mobile
For kind information that i have not used hack and i don't know about hack used by any once in my friend list therefore i am innocent and you are requested kindly unban my accountand banned actual culprit in oder to refrain such type of people whose volition SOP issued by your system so there for once again requested to unbanned / open my account please thanks.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[cyan citrus]

Matchmaking is not much we can help with. This totally depends on the server, game mode and the perspective you are playing in. If there are not enough players currently queued, matchmaking time may be delayed.

[severe fern]

I can not log into Metro Royal mode.

ID: 5274128249
Wifi: 5g
Country: Hungary
Device: Motorola G 5g

[brave ruin]

Just to let you know there is a scammer about, please don't give them your passwords and login information! Even if the blood raven skin and glacier m4 is being offered for it 😆

[cyan citrus]

This means that the game mode is not available for you. Feel free to contact the customer service in-game for further assistance with this.

[cyan citrus]

The user should have already been suspended from this server. Please block them and report to Discord Trust and Safety.

[brave ruin]

Already done 😉

[night cloak]

@cyan citrus where do I report bug?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[night cloak]

Frying pan and machete both are invisible in team death match even tho I equipped it in lodouts.