questions

[upbeat wigeon]

i think not

@green agate say’s the only one can change account info was the customer service in settings

[small flicker]

@radiant frigate Change the password of every social network linked to your game.

[radiant frigate]

I changed all of that and he Could still Access my account back then

[small flicker]

If you changed then your account is safe,
Make sure not to share password with anyone for your future safety.

[green agate]

@upbeat wigeon Our email address has changed to [e-mail]

Contact the support of your email provider if you are physically incapable of changing it on your own.

[small flicker]

He already changed sir.

[radiant frigate]

I’ve changed everything when the hacker did all of those and he Could still acces my account after

He just stopped one day and that was it

[green agate]

Then I recommend having your number on file for proof of recovering your own account in the future.

[upbeat wigeon]

do you think they have capabilities to fasten my issue?

[small flicker]

@upbeat wigeon
Customer Support Receives Enormous Message Daily Hence May Be Delay In Response. Wait Patiently To Get Replied.

[tidal adder]

Who is The customer service officer here

[small flicker]

@tidal adder Please State Your Issue

[tidal adder]

@tidal adder are you the one

??

[small flicker]

No.

[tidal adder]

Then who ?? No one ??

[small flicker]

But You need to state your issue to get replied.

[tidal adder]

No one have replied me since last season

[vagrant tulip]

There isn't any customer support service here. This is just community support.

[small flicker]

@vagrant tulip Can I DM

[vagrant tulip]

Regarding?

[small flicker]

Some discussion

[small flicker]

Important

[upbeat harness]

Guys, I cant get any matches when I play in LD Player but When i play in Gameloop , matchmaking takes 5-20 seconds only. Why is this happening ?

[vagrant tulip]

You can state it here.

[small flicker]

Some youtuber received 15 to 20 strikes on their Channels and it has been more than 20 days their channels are still active. How

[vagrant tulip]

Because there is a special server for Gameloop which is separated from other emulators server. Since most of the players are using Gameloop the matching time will be low.

[vagrant tulip]

Please forward your question to the community team there #copyright. Also make sure to include the channel link.

[small flicker]

OKAY

[radiant frigate]

Where can i SEE that number?

[upbeat harness]

I get 45-60fps in gameloop, but in ld player i get stable 60fps. Is there any way to get lower matchmaking time in ld player ?

[vagrant tulip]

No, also your account may get banned for using unofficial emulator.

[upbeat harness]

😩

[green agate]

By linking your phone number to your email for authentication.

[compact bison]

I live in Australia, and every first classic game I play the game I get 120 ping in Asia servers (which is good for au I think) but literally after the first game, my ping goes to 250 and doesn’t change through my games, my wifi is fine. Does any other OCE player experience this or know how to fix it?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[plucky marten]

My account has been banned and I haven't done anything wrong

[polar marsh]

Please refer to the private message from @polar marsh for further information, @plucky marten.

[acoustic inlet]

hey , any mood know if the pubg mobile know that 90 FPS not working on samsung S21 ultra 5g ?

[candid sigil]

Hello I need help please

I let someone enter my account through a vercation code

I have Facebook and Twitter and email all but the account isn't linked with mobile number because there is no option for that

I logged out all devices but he still entering my account I don't know how

Please help me he try to steal my account

I made big purchases in my account please help

[celest shadow]

You should never let anyone access your account, no matter the reason. Please contact the customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please contact the customer service for further assistance, @night cloak. Refer to subpoint 5.4 in #faq for further information.

[acoustic inlet]

contact ingame support , here in discord no one can help you

[storm flume]

Please refer to this channel's pinned messages for further information, @acoustic inlet:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

For account-related issues, please contact the customer service in the game. Refer to subpoint 5.4 in #faq for further information.

[candid sigil]

@celest shadow OK But Customer service are not replying

[celest shadow]

If you have access to your PUBG MOBILE account, you need to contact the customer service from the basic settings.

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[candid sigil]

@celest shadow Thank you

[autumn sphinx]

Kindly increase IOS BETA TESTING participants number.

[near drum]

@dani.

[hidden escarp]

Hey

I can't get region change code

Anyone can help me

@celest shadow can you help me

[grizzled hedge]

Help me where to write to restore your account

[celest shadow]

Feel free to provide your feedback in #old.

[storm flume]

Please contact the customer service for further assistance, @near drum and @grizzled hedge. Refer to subpoint 5.4 in #faq for further information.

[potent crater]

how to fix the tdm not start ,and recall glitch .i am a ptcl net user ?

[sweet iron]

Where's Announcement Of winners 😢 Event Ended 3 months ago

[empty jewel]

I need to change Vn vesion to Global version , help me pleaes

[autumn sphinx]

Not possible

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[empty jewel]

Why ?

[celest shadow]

Once you log into the Vietnamese version, you will no longer be able to use the same account to play in the global English version of PUBG MOBILE. Please understand that this is a restriction by the Vietnamese government and there is nothing that the developers can do about it. You can continue playing with your account in the Vietnamese version or create a new account in the global version. Thank you for your understanding.

[celest shadow]

Please send your question to the relevant regional server.

[empty jewel]

When VN version will support 90 fps ?

[sweet iron]

They Aren't Answering

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @empty jewel.

[celest shadow]

Please wait patiently for them to respond to your question.

[bright wind]

Guys i am banned from joining a crew or creating a crew how to fix it

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[bright wind]

but i had been banned for no reason my friend got banned and i got banned after him

[sick crypt]

@celest shadow

Hi

Twitter accounts are being stolen, but I have 3 links to the account and I want to remove the Twitter link

<@&481161015728406538>

[celest shadow]

Unfortunately, we cannot help you with this matter.

[celest shadow]

Please contact the customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[bright wind]

but i didnot even play with him

[sick crypt]

@celest shadow hala
I contacted them and there is no proper response or solution

[bright wind]

I played with him three days before he got Ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @bright wind.

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[sick crypt]

@celest shadow the thieve told me he open hack and take the account band

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[sick crypt]

The account didn't suspended I'm login and play but anther one open the account by twitter

I have 3 links for account

But he stolen twitter only

I need remove twitter

[upbeat wigeon]

will they reply?

can you assure that they will reply?

[celest shadow]

You can contact the customer service and request the support agent to unlink the unauthorized person's social media account.

[celest shadow]

Yes, a support agent will respond to your inquiry. Please be patient in the meantime.

[sick crypt]

@celest shadow I told him that

But unlink after 7 days but he login with twitter

[twin ore]

Apk need?

[acoustic inlet]

i'm still waiting answer bro @celest shadow

[twin ore]

Pubg mobile Apk??

[vagrant tulip]

Contact the customer support ingame indicating that your account is hacked and ask them to remove the Twitter link.

[vagrant tulip]

You can download the apk from there https://www.pubgmobile.com/

[grizzled hedge]

How do I restore my account if a person has linked his phone number to it?

[vagrant tulip]

Do you still have the ability to login into your account?

[upbeat wigeon]

they will read my issue right?

[grizzled hedge]

No

[celest shadow]

You may refer to the pinned messages of this channel for further information regarding your question.

[whole hill]

Can you send me an ID and unban my account my friend is stuck with cheats I don't know what to do please help me



[polar marsh]

Please refer to the private message from @polar marsh for further information, @whole hill.

[celest shadow]

Yes.

[vagrant tulip]

It's gonna be a hard process for that. First of all try logging in into your account once the 2nd verification pops up click X and then click on the customer support icon at the top right corner and write my account has been hacked and continue the conversation with the bot.

[grizzled hedge]

I tried, but nothing helped me

[vagrant tulip]

What was the customer support answer?

[turbid moat]

How do you complete , "I'm so unlucky" achievement

[vagrant tulip]

Which part exactly?

[hallow snow]

In map it shows m inside the zone but still my health decreases

[celest shadow]

Your health will decrease over time because you are bleeding out.

[hallow snow]

The hole game is glitched

[turbid moat]

Like how many people do i need to damage ,and how much damage should i give to enamy

[turbid moat]

Network problem

[hallow snow]

If you see closely. I m getting zone damage although m inside the zone ‘as shown in map’

[vagrant tulip]

It varies, but usually its 10 players.

Just 1 hit. No knocks or kills.

[hallow snow]

At starting of the game all works fine. Only happens when i get recalled by my teammates!!

[celest shadow]

You might need to provide us with a video recording instead. It is not clear that you are being damaged by the blue zone. Remember that the more times you get knocked, the faster your health will decrease while in the knocked down state.

[grizzled hedge]

I wrote my problem, I was offered to just restore my social network account, although I wrote that a mute phone is tied to my account

[hallow snow]

I said clearly each and everything. Still you don’t get my point??

[celest shadow]

It will be helpful if you can provide a video recording instead.

[vagrant tulip]

Try to reach out once again.

[wooden cypress]

Can anyone please guide me through the solution of the region change problem?

I have tried repairing the game

There is no option there in the game settings

@vagrant tulip

[wooden cypress]

<@&481161015728406538>

[twin ore]

My Pubg I'd hacked but still connected via email...
Hacker add his Twitter..
How to overcome this situation????

[grizzled hedge]

I tried again and they wrote to me the same way because the bot responds the same way, maybe there is a site where there are people in support?

[vagrant tulip]

Nope, unfortunately not.

[storm flume]

Please contact the customer service for further assistance, @wooden cypress. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

This video recording is not related to your first question at all.

In map it shows m inside the zone but still my health decreases

[storm flume]

Please contact the customer service for further assistance, @twin ore. Refer to subpoint 5.4 in #faq for further information.

[hallow snow]

Who made you moderator!? It clearly shows the game is fully glitched still you want more evidence

[celest shadow]

The video you sent seemed like you had an Internet connection issue.

[hallow snow]

It’s useless to ask help from you people 😡

[azure skiff]

Bro its also doned with me@hallow snow

[native pilot]

i just found planer on karakin.is this normal?

[vagrant tulip]

He drove all the way from Erangel I suppose the plane is available in Karakin too.

[native pilot]

thx

[opal edge]

Guys

Can any1 help me

How to get bonus challenge voucher

[celest shadow]

Please do not self-promote here, @burnt sparrow.

[opal edge]

Help me

Mod pls

[naive island]

Piston, any ETA or update on the audio bug fix in TDMs? Seems grozas are the culprits. It's been around for months though

[burnt sparrow]

And where ? I just need some hepl and support

[opal edge]

Piston

[opal edge]

Tell me

[celest shadow]

I do not know of any other ways to obtain the Bonus Challenge voucher.

[opal edge]

Please

Bruuh ok

Sorry for the problem

[celest shadow]

Are you still facing the issue and have you tried performing a routine repair?

[celest shadow]

You cannot advertise anywhere in this server.

[naive island]

Yep had in all Santorini games today. Haven't done a repair but will do so and report back.

[celest shadow]

All right, feel free to let me know anytime.

[olive isle]

@celest shadow why I didn't collect Perk 2 rewards

[celest shadow]

Do you have the Royale Pass purchased?

[abstract sequoia]

I’m having problems getting into metro royale. This message keeps popping up when I try. “This feature is still under beta testing, and you have not been invited to try it out.” Can anyone help?

[deft terrace]

The verification code message doesn't come

What Can I do bro

[cyan citrus]

This means that Metro Royale may not available for you, @abstract sequoia. Feel free to contact the customer service in-game for further assistance with this.

[cyan citrus]

Please try again at another time or contact the customer service in-game for further assistance with this.

[queen wasp]

Hi I need Help This is my PUBG Account & I Have No Crystal Shop & Event Why ? I Want Crystal Shop In My Game

[cyan citrus]

What is your in-game region, @queen wasp?

[queen wasp]

i have no any reigon this is my european account

[cyan citrus]

It should be because of your region, @queen wasp. For further assistance with this, please feel free to contact the customer service in-game.

[queen wasp]

ok thanks @cyan citrus

[cyan citrus]

My pleasure!

[native sun]

@cyan citrus

[cyan citrus]

Got it! Thank you, @native sun. Can you please mention your device and country?

[native sun]

Rog3 uae

[polar marsh]

Please refer to the private message from @polar marsh for further information, @minor saffron.

[cyan citrus]

For how long have you been facing this issue?

[native sun]

Since spider event

I have reinstalled plus repaired many times

[cyan citrus]

From where did you download the game, @native sun?

[forest cradle]

Send BGMI discord link

[native sun]

From app store

[cyan citrus]

We only provide community support for PUBG MOBILE. Feel free to browse the internet for that.

[native sun]

I have seen many videos on the same issue over youtube but no solution fr me yet.. its the same

So I believe i m not only one who’s facing.. i m just one of them

[cyan citrus]

Can you please try to uninstall the game completely and download the game again from official website? Install the game using the APK and see if it will make any difference. Also, make sure that you are using a stable internet connection or try to reset your network settings, @native sun. You can download the APK through the following link.

https://www.pubgmobile.com/.

[native sun]

I have already uninstalled.. and always installed through official store.

[cyan citrus]

Try to install the game by using the APK through the link I have provided above, @native sun. Make sure that you delete the old version first.

[native sun]

Since i live in uae but don’t understand arabic so could u please send me english version link

[abstract sequoia]

Not available to me? I don’t understand as I was playing when the beta message messed me up. I’ve reached out in-game but no help so far. Thanks for any and all help. @cyan citrus

[toxic matrix]

Hello what is that

[cyan citrus]

You can tap on that option on top-right to change your language or download the APK using the other option that will start your download.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @toxic matrix.

[cyan citrus]

You are welcome!

[native sun]

Downloading. I have never installed through apk. Hope its fine.

[cyan citrus]

It is fine, @native sun. Nothing to worry about. Make sure that you first delete the old version.

[native sun]

Deleted. Hope it works

[sick crypt]

How

[young plume]

Request for recovery of stolen account.

[thorny nest]

Many people are getting these mail is it from official or some type of scam @static sleet @cyan citrus

[thorny nest]

Pls reply as fast as you can becouse the number of complain we are getting are increasing day by day @cloud turret @acoustic laurel

[sick crypt]

@vagrant tulip didn't help me

[naive island]

Did the routine repair. Seemed okay in one game and then the next was like this. Was m762 and groza and uzi affected, all guns the opposing team were using that I picked up. I'll do another repair later and check again.

[cyan citrus]

The email address is official.

[fickle marten]

why doesn't Realme 7 pro doesn't support Extreme Option even the Display is of 60Hz

[thorny nest]

So this means it's not a scam we really need to change our password ?

[cyan citrus]

This does not look like a scam attempt in any way, @thorny nest. Changing your password will only secure your account.

[celest crane]

@cyan citrus can u tell me the names of the support in here

cuz there is someone is scaming that he is a support

[queen silo]

Any admin here?

[cyan citrus]

How can we help you, @queen silo?

[cyan citrus]

Is the user part of this server? If yes, please share the Discord user identification.

[queen silo]

I can't change my region. My region is Bangladesh but in game it's in Israel. So i tried to change it back to Bangladesh but it always says link failed.

[cyan citrus]

Do you have an E-mail linked to the account, @queen silo?

[queen silo]

No i play with Google play games

[celest crane]

this dude is watching this channel when someone need help he contactes him asks for mail and asks for the verification code that sent to the mail

[cyan citrus]

I'm referring to third linked E-mail.

[queen silo]

No not linked

[upbeat wigeon]

btw related to that can i unbind my email? it’s hacked i already contact support still no reply.

[cyan citrus]

Unfortunately, we are unable to moderate outside our Discord server. Please block them and report the user to Discord Trust and Safety. Also, the account security is your own responsibility. You should never share your login information with anyone no matter what.

[native sun]

@cyan citrus after installing i dont see uc station

[upbeat wigeon]

@cyan citrus

[cyan citrus]

For compromised accounts, please contact the customer service in-game for further assistance, @upbeat wigeon.

[upbeat wigeon]

but they can right? tell me that they can so i can calm

[celest crane]

someone hacked my twitter my account is linked with email + phone number but this hacker changed the region to German which it doesn't send a verification code when someone login what should i do? and i cant unlink twitter cuz he logs in every day

[cyan citrus]

After you provide them the required information, yes they can help.

[upbeat wigeon]

can you specify some of it? give examples

i already spam chat the customer service still no reply😭😢

[cyan citrus]

To begin with, you will need to send a support ticket to Twitter's customer service. Feel free to contact the customer service in-game if you are unable to retrieve your social media account.

https://help.twitter.com/forms/account-access/regain-access/hacked-or-compromised.

[queen silo]

What should i do?

[cyan citrus]

You may try to link an email with your account, log into the account with the linked E-mail and attempt to change your region again, @queen silo.

[cyan citrus]

Was that available before?

[native sun]

Yes

Its taking me directly to midasbuy

Which never happened earlier

[cyan citrus]

Is there an issue with that, @native sun? Also, what about the original issue? Can you try to play again and see if there is any difference?

[native sun]

I can manage tho from different mobile. Its just i wanted to buy uc from uc station, it took me directly to midasbuy. And other option popped up as google pay, which i hv never seen before.

[native sun]

And i will update you once i will play with my friends

[cyan citrus]

Which App Store did you use to download the game before, @native sun?

[native sun]

Rog3 play store

[cyan citrus]

I would recommend you to download the game only from Google Play Store or official website, @native sun.

[native sun]

Same google play store

[cyan citrus]

Got it! Please let me know if you will still face the same issue, @native sun. As for the UC station, I'm not sure why that event is missing for you, so you can contact the customer service in-game for further assistance with this or try to switch back to the version from Google Play. You can also submit a detailed report of the previous issue through #old in compliance with the channel's pinned. The video you provided before would be very helpful. Apologies for the inconvenience caused.

[celest shadow]

If the issue persists, please submit a report in #old and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[night cloak]

It’s been 3 days and I’m still unable to buy uc ingame I’ve contacted pubgm and have done the things they have mentioned even reinstalling the game and yet I am unable to make any purchases is this matter gonna be sorted or pubgm lazy?

[native sun]

@cyan citrus you have been a great help. Just wanted to update, when I opened my google play store it said to update, i was bit confused as I installed through apk then why its showing update here. I updated the app anyhow. Once i logged in again i got the uc station option. So i finally hope the glitches are solved too. And thank-you

[cyan citrus]

Can you please mention your device model?

[night cloak]

iPhone 11

Is this happening because of the uc station?

[cyan citrus]

I hope that too and you are most welcome.

[cyan citrus]

For how long have you been facing this issue?

[night cloak]

It’s been 3 days now

Since Tuesday

[cyan citrus]

Did you change in-app purchases settings recently, @night cloak?

[night cloak]

No

I had spent 150 on Monday with the uc station and next morning I get this msg

[cyan citrus]

Please go to your device Settings > Screen Time > Content & Privacy Restrictions, and tap on iTunes & App Store Purchases, toggle the In-app Purchases from Don't Allow to Allow. If it is already on Allow, try to toggle it to Don't Allow and switch back to Allow again. Reboot your device and see if it will make any difference, @night cloak.

[night cloak]

Okay

[slow oracle]

@cyan citrus I'm Investigation Private and I got the title also but no in-match announcement?

What's the problem

[cyan citrus]

In-match announcement is not available for Inspection Private, @slow oracle.

[slow oracle]

But it was available 2 days ago

[night cloak]

@cyan citrus unfortunately it did not work it’s just on pubgm tho on other apps it’s fine

[cyan citrus]

The least requirement for that is Inspection Corporal.

[cyan citrus]

In that case, you may need to contact the customer service again. Try to include as much details as possible in your request with a screenshot and let them know that the steps mentioned by them before did not help.

[night cloak]

Ok thank you for your help and time

[upbeat wigeon]

help already 1day customer service still no reply i need to fix my problem about third email unlink 😭

[cyan citrus]

My pleasure and you are welcome.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently while they get back to you.

[hard urchin]

Hi i need help

I recalled my friend using link but i didn't get any points
I'm Attaching screenshots to it

@cyan citrus

[cyan citrus]

Try to invite another friend using the code, @hard urchin.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[silver rampart]

the problem is he have 0 access to the account

.

[crisp venture]

@upbeat wigeon bro wait for your turn i got reply after 1week.So keep patent

[hexed fern]

Hello. I want to know how can I properly withdraw the invested money from the game? I know that this can be done, but how to do it correctly. I would like to ask you.

[crisp venture]

And please know your exact registration date and make sure you have first payment and 3month old payment receipt with order ID ( Successful Transaction )

@УСАЧ ЗАЕБАЛ#9523 You mean the money you invested ingame you want it back.If you think this then i think you are stupid enough😂

[hexed fern]

@crisp venture I would be stupid enough not to ask this question, but I know that this can be done, namely, to withdraw my important funds for the reasons I need))

@crisp venture can you please)))

[crisp venture]

@hexed fern As per I know the amount you invested cannot be returned back as their is no option.If you can then please ask the discord manager’s.Best of luck bro.Sorry for me word

Sorry for my bad word*

[hexed fern]

thanks can you tell me the address of this character in discord

[hexed fern]

I understand, it happens, it's okay

[crisp venture]

Contact @cyan citrus

[hexed fern]

Thank you

[crisp venture]

@hexed fern Most welcome🕊

[night cloak]

I’m pretty sure if you purchased uc and used it then you will not be refunded but if you still have the purchased uc then there is a way

[hexed fern]

@cyan citrus Good day. I would like to clarify my question asked in the support chat, I was redirected to my question, which is to return the money invested in the pubg mobile game, These actions are taken for my personal reasons,I know that some managed to withdraw their funds back, but for these users, unfortunately, I cannot reach out and at least clarify this situation with you, Since I was redirected to you.

[hard urchin]

Not fair

[cyan citrus]

A forced refund is not possible if the UC has already been credited to your account.

[hexed fern]

if not forced, then a gradual return is possible?

[hexed fern]

and one more question: #9814 does this account have some kind of joint or common connection with you or is it a fake or scammers?

[cyan citrus]

No.

[cyan citrus]

Should be fake and scam. Please block them and report it through Discord Trust and Safety.

[night cloak]

@Darco

hi my friend can i get help ?

[small flicker]

Please state your issue

[night cloak]

@HUZAIF#3843 I want to contact this admin @Darco

[small flicker]

He is currently offline you can state your issue as Quendi And Alboz Is Online

[wise schooner]

Brothers help me I can't change my region

[night cloak]

@HUZAIF#3843 he can solve my problem alone my friend

[wise schooner]

Help

[wintry igloo]

My account got banned for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wintry igloo.

[alpine rampart]

Hi! Someone please help me.

I got a crown rank at season 18
and my team effect not working..

[cyan citrus]

That will only last for one season, @alpine rampart.

[cyan citrus]

Hello! What is the issue you are facing when trying to change your region?

[night cloak]

@Bunk#3717 Can you help me find this admin@Darco

[cyan citrus]

There is no moderator with that name, @night cloak. What is the issue though?

[alpine rampart]

Ohh.. okey thankyou so much😊

[cyan citrus]

You are most welcome, @alpine rampart.

[night cloak]

@Bunk#3717 this is the official in the middle east server, can you contact them together for me please help me with this

[wise schooner]

Region change option is hedden

[cyan citrus]

We do not moderate that server, @night cloak. Feel free to contact their staff members. Also, this channel is meant for support related to PUBG MOBILE, so please move to a discussion channel if you do not have any questions related to the game.

[cyan citrus]

The option to change your region may not be available for your account if it is registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR). Should you require further assistance with this, please contact the customer service through in-game.

[night cloak]

@Bunk#3717 Yes, but you are also responsible for a server in PUBG and you can reach that official. Please help me with this, I have a problem, I will appreciate it for you🙏

[wise schooner]

Costomer service

[cyan citrus]

No, I will not be able to help you with this. Please refer to my previous response again.

[night cloak]

@Bunk#3717 Is there anyone here that I can reach to help me tell me and I'm sorry if I took so long

[wise schooner]

The customer service can not help me

[wise schooner]

Give me same tips

[celest shadow]

You may try contacting @distant escarp regarding your concern.

[night cloak]

@Piston#2060 @oofy I can't reach this right now the direct message status when I log in to contact me I can't

[distant escarp]

@night cloak I have sent you a friend request, please contact me though dms.

Thank you @celest shadow

[crisp venture]

@celest shadow I moved from android to ios so after talking to google support and apple support i get two pubg installed date.So which i should provide?

Can you please read and help me out please

[night cloak]

@Oofy#0001 I have a problem and I want to contact an administrator in the Middle East server whose name is this@Darco

[distant escarp]

I am responsible. Please accept my friend request so I can assist you through dms.

[celest shadow]

Thank you, cutie.

[celest shadow]

The registration date means the day your account was created.

[crisp venture]

@celest shadow can you help me out i have a serious case🥺

Can you read the screenshot please ?

[tardy yarrow]

Hello, ran into this problem that when you die and watch your teammates, they stand still, floating underground, but they are on the contrary walk, shoot. And so every game in the classic match. Already reinstalled the game, clicked on the report in the match, but nothing helps. Please help me. Phone poco x3 pro 256/8.
https://youtu.be/fGE9hNiqAH8

[celest shadow]

You have to provide the support agent with the exact registration date of your account, it has to be accurate.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @tardy yarrow. You can also submit a report in #old in compliance with the channel's pinned instructions.

[crisp venture]

On April I downloaded pubg and linked my account with facebook but unfortunately i unlinked from facebook so in facebook it shows me unlink date.Rather then exact registration date i have all the payment receipt @celest shadow

But i am not able to login to my account due to secondary verification which hacker has enabled in my account 😭 @celest shadow

[celest shadow]

You can check the date you first downloaded the game. It might be accurate depending on if you created the account on the same day.

[crisp venture]

Rather then date i have every single proof my account.Even i used to upload videos and do live stream on youtube

As per i know I downloaded the game and linked with my Facebook id @celest shadow

[modest aspen]

My touch is not working to be precise my jump

on my iphone 13 pro

[white cape]

Hello, my account has been banned because I use a cracked version, but I downloaded the game from the Play Store Is there any solution?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @white cape.

[crisp venture]

@celest shadow what should i do if am not able to provide them exact registration date🥲

[tardy yarrow]

@celest shadow

[crisp venture]

💔

[celest shadow]

The registration date of your account is all the support agent needs to proceed with your request. I assume you first downloaded the game on your Android device, so you must check which Google account was used to download PUBG MOBILE. Find the date and it might be it.

[celest shadow]

Please submit a report for this issue in #old and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[tardy yarrow]

Ok

[crisp venture]

I already found it after talking to google support but pubg says its in correct as per i know i think I downloaded pubg on my ios and then linked with Facebook but i see unlink date of pubg in facebook

[celest shadow]

I would suggest not placing the buttons too close to the edge of your screen.

[modest aspen]

ok let me try

[modest aspen]

and um do you know how i can check my frame rate

[crisp venture]

I moved to ios after a week .In android phone I think i have never played pubg.As i was using Xiaomi redmi not 4 after that i moved to iphone 7plus in @celest shadow

[modest aspen]

in the game

[celest shadow]

You might want to check when you downloaded the game on your iOS device instead if that is the case. Please understand that the reason the customer service needs you to provide all these information accurately is so that they can verify your identity.

[celest shadow]

For iOS, I do not know if you can do this.

[modest aspen]

zendex used

on iphone

[crisp venture]

@celest shadow rather then exact registration date i have total of $900 + payment receipt with me.I am stuck with registration date.Will i get helped please let me know i dont want to loose my account as i invested soo much money

[celest shadow]

You have to provide the exact registration date of your account. You need to try to figure this out. One other thing that might help you would be the 1st and/or 2nd anniversary event where you can check the summary of your account. You can check how many hours/days you have played and one particular page displayed the exact date you started playing the game.

[crisp venture]

@celest shadow how can i see this please help me 🙏

[celest shadow]

This event is only available during the anniversary of PUBG MOBILE.

[crisp venture]

I stream pubg in youtube in second anniversary

Can i know where i can find like facebook or other social media ?

Please help me out i am stuck with registration date.It means a lott if you help me @celest shadow 🙏🙏🙏

[celest shadow]

There is a possibility that you have streamed it then. You should go back and check the replay.

[celest shadow]

Find what exactly?

[crisp venture]

The process to find the date.Like what i need to see to find the date ?

@celest shadow can i send you my video link that i stream on 2nd anniversary?

On 2020 March 27 i streamed pubg ( 2nd anniversary mode was going on this date ) @celest shadow

The stream which i did you was in 2020 july 13.Due to lag i stopped streaming.

The last stream which did sorry*

[celest shadow]

The event I was referring to.

[crisp venture]

I am not able to get you @celest shadow sorry🥺

[tardy yarrow]

@celest shadow I wrote everything in #old, can I hear back?

[static locust]

I can’t open up pubg I deleted and I installed again and still not working

Still keep downloading

[surreal lynx]

ASM Abakan is not visible. How to fix this bug?

[cyan citrus]

Hello! Please mention your device.

[ruby coral]

Hello why the hell i need to download everything again in pubg mobile redmi note8 global version

[static locust]

Iphone12 pro max

[ruby coral]

Lol you too

[cyan citrus]

Got it! Thank you. Please go to your device settings > General > Background App Refresh and turn off that option. Turn it on again and restart your device one time.

[ruby coral]

why do we need to download everything again

[static locust]

Will do now

[ruby coral]

What settings

[cyan citrus]

That reply was not meant for you, @ruby coral.

[ruby coral]

I have the same problem

Im asking politely

[cyan citrus]

Can you share a video recording of the issue you are facing, @ruby coral?

[rapid spruce]

Account has been logged in new version please update to new version
I am receiving this error tried 10 times including routine repair and gmail but nothing works
Kindly give a solution
Thanks

[ruby coral]

Sorry i have different issue i will do right now

[cyan citrus]

Hello! Please mention your device and share a screenshot of the issue you are facing.

[rapid spruce]

IPhone 7 Plus

[cyan citrus]

Do you happen to have a video recording for the issue you are facing?

[ruby coral]

redmi note 8 Xiaomi phone version global i had all the files downloaded but now i need to download everything again this is not my only one lag please tell me how to fix this lag without downloading all the files again or update the game fast as possible

[rapid spruce]

@cyan citrus ??

[cyan citrus]

This is not the latest version of the game, @rapid spruce. Please check if there are any updates available in the App Store or try to reinstall the game through App Store.

[ruby coral]

I need to say update the game please people have too many bugs right now

[cyan citrus]

From where did you download the game, @ruby coral?

[ruby coral]

Play store

[sterile ivy]

Mi account is banned and i am not using any hack

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sterile ivy.

[ruby coral]

And i have reinstalled the game to fix other bugs but didn't work

[cyan citrus]

How often do you face this issue, @ruby coral?

[mystic warren]

my account has been banned for 10 years for no reason remove my ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mystic warren.

[ruby coral]

This issue never happened with me before but other bugs very common

[cyan citrus]

Please try to uninstall the game and download the game again from official website, @ruby coral. Install the game using the APK and see if it will make any difference.

https://www.pubgmobile.com/.

[ruby coral]

Im reinstalling game 2th times right now hope it will work im very tired of these bugs very surprised i still have patience to play and download all the files again this is very boring and not for only me

[cyan citrus]

Please try to install the game using the APK one time, @ruby coral.

[ruby coral]

Doing it

[jagged sleet]

guys

does using ahk to help in the game give ban?

[ruby coral]

I will just wait my battery draining for 3hours to download all the files 3th times not2 very good game👎 .

[celest shadow]

Can you please elaborate on your inquiry?

[ruby coral]

He said does a using a hack helps in game to get banned i think

[jagged sleet]

no

[ruby coral]

Thanks god

[jagged sleet]

the program auto hotkey is being used for lots of games

[celest shadow]

Are you on mobile or emulator?

[jagged sleet]

its being used for the pc though

emulator

so my inquiry is if i used ahk to like press one button to select healing item faster

does it give me a ban

[celest shadow]

I do not think it will, but you can probably do something similar with the Gameloop emulator.

[jagged sleet]

but

the program is also used sometimes to reduce recoil

cuz there is a script that pulls the mouse downwards and the program is being used in games liek apex etc

thats why iam inquiring if there is a risk

[jagged sleet]

its bugged for me sometimes

[celest shadow]

I would recommend not using any third-party applications while playing PUBG MOBILE.

[jagged sleet]

ok thanks

[native sun]

@cyan citrus it dint work !

[cyan citrus]

That's unfortunate, @native sun. Please try to reset your network settings one time and see if it can make any difference. You can do it through your device Settings > System > Reset Options > Reset Wi-Fi, mobile and Bluetooth. If the issue still persists, please submit a detailed report of the issue through #old with a video recording and other details pinned in that channel.

[lusty moss]

Why did you ban my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lusty moss.

[storm flume]

Please do not use languages other than English, @midnight sapphire. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

@cyan citrus is there any solution for my fov not changing and it being locked?

Its very zoomed in and when i put it higher it stays the same

I tried various things like reinstalling from the official website play store repairs resetting my device settings

Am i missing something?

[ruby coral]

Not work @cyan citrus it's not possible to download what should i do now

It says app not installed

Sorry for tagging you

[small oak]

Hi

I can open a ticket?

I have a problem with my account

[hollow grail]

can I have the latest 90fps supported device list please

[green agate]

Apple

▫️ iPad 10.2 (2020)
▫️ iPad Air (2020)
▫️ iPad mini (2019)
▫️ iPad mini (2021)
▫️ iPhone 7
▫️ iPhone 7 Plus
▫️ iPhone 11
▫️ iPhone 11 Pro Max
▫️ iPhone 12
▫️ iPhone 12 Pro
▫️ iPhone 12 Pro Max
▫️ iPhone 13
▫️ iPhone SE
▫️ iPhone X
▫️ iPhone XR
▫️ iPhone XS

Huawei

▫️ nova 7i
▫️ P30 Pro

Infinix

▫️ Note 7
▫️ Zero 8i
▫️ Zero X Neo

LG

▫️ G7 ThinQ

OnePlus

▫️ 6T
▫️ 7
▫️ Nord
▫️ Nord AC2001
▫️ Nord N10 5G

Oppo

▫️ A9 (2020)
▫️ A57
▫️ A92
▫️ F9
▫️ F17 Pro
▫️ Reno3

Realme

▫️ 5i
▫️ 5s
▫️ 6
▫️ 6 Pro
▫️ 6i
▫️ 7
▫️ 7
▫️ 7 Pro
▫️ 8
▫️ 8i
▫️ GT Master
▫️ Narzo 30
▫️ Narzo 30 5G

Samsung

▫️ Galaxy A11
▫️ Galaxy A12
▫️ Galaxy A21s
▫️ Galaxy A30
▫️ Galaxy A31
▫️ Galaxy A32
▫️ Galaxy A50
▫️ Galaxy A50s
▫️ Galaxy A52
▫️ Galaxy A71
▫️ Galaxy Note20 Ultra
▫️ Galaxy S10+
▫️ Galaxy Tab A

Sharp

▫️ Aquos R2

vivo

▫️ iQOO Z3
▫️ Y20s

Xiaomi

▫️ Mi 9T Pro
▫️ Mi 10i 5G
▫️ Mi A1
▫️ Poco F2 Pro
▫️ Pocophone F1
▫️ Poco X2
▫️ Poco X3
▫️ Redmi 9 Power
▫️ Redmi 9C
▫️ Redmi K20 Pro
▫️ Redmi Note 6 Pro
▫️ Redmi Note 7
▫️ Redmi Note 8
▫️ Redmi Note 8 Pro
▫️ Redmi Note 9
▫️ Redmi Note 9 Pro
▫️ Redmi Note 9 Pro Max
▫️ Redmi Note 10 Pro
▫️ Redmi Note 10S
▫️ Redmi S2

This is the full list.

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[hollow grail]

thank you 🙏🏻🙏🏻

[small oak]

Help

[green agate]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[gritty kraken]

Please help me <@&639889499718942720>

Can you help me @green agate

Please ban this account (7 days) because it was stolen from me and I canceled the Twitter link, but I have to wait a week and the thief enters and restores the Twitter account as I wanted you to ban me for a week until the Twitter link is canceled Thank you

the id (5331586361). @green agate

[storm flume]

Please contact the customer service for further assistance, @gritty kraken. Refer to subpoint 5.4 in #faq for further information.

[paper light]

Why is there no "Generate Top Highlights" in my Ipad air 2? Even though I already downloaded all resources

[fierce charm]

hi Everyone i have problem with pubg mobile when i die the spectate get stack and when they revive my i land to anther place and still stack some time it's back and sometime not did anyone know or hear about

[abstract sequoia]

Help. I can’t enter metro royale. I keep getting this message. “The feature is still under beta testing, and you have not been invited to try it out.”

[nova cloak]

"unable to change name of companion at this time"

I have one rename card, why am I unable to change the name?

[upbeat wigeon]

12pro max have a 90fps?

[green agate]

Hey there, it seems I made a slight mistake, that is the list of unsupported devices

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @ebon lake.

[green agate]

You can try to repair your client, if that is not enough. If not, sit tight until any announcements are made.

[green agate]

You can post your issue in #old using the format.

[upbeat wigeon]

help i already spam message the support but still no reply

[small solstice]

So iphone 11 pro supports 90fps?

[green agate]

Hey there, it seems I made a slight mistake, that is the list of unsupported devices

[small solstice]

yea, but iphone 11 pro isnt in the list, so 11 pro supports 90fps?

[night cloak]

hello, first of all, my account was banned for 10 years 1 year ago, is there a moderator to help me? I did not use 3rd party software or cheats in my account, I worked hard and deposited money in my account, can you help me?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[green agate]

Note that if it is not included in the list that does not mean it can.

There are other factors.

[small solstice]

ah okay

[paper light]

^^

[vagrant tulip]

It is in the list pay a closer look.

Pro max does include the pro and the pro max as it's the same tech.

[small solstice]

ah i c, ty

[upbeat wigeon]

can i contact support on email?

i need help asap on my account

😭

[green agate]

[e-mail]

[urban jetty]

how do I linked my account?

[night cloak]

Bad game has so many glitch he outside of spawn at 0 second

[abstract sequoia]

Are other people having the same problem? This has been an issue for over 24 hours.

[green agate]

Many people are currently experiencing this. From my info, over 10 people have reported it in this discord.

[abstract sequoia]

I skimmed but didn’t see anything. Glad to know I’m not the only one. Thanks!

[night cloak]

3 of my friend got the glitch as well

[night cloak]

MUCH more than 10 XD

About a sixth of the playerbase

[green agate]

discord

[night cloak]

a lot of my friends reported here and staff just deleted their reports…

[paper light]

Why is there no "Generate Top Highlights" in my Ipad air 2? Even though I already downloaded all resources

2nd time questioning still no response

[urban jetty]

why is account verification code not sending?

this game is complicated when I comes to accounts

[green agate]

This is a common issue, please try all of the common methods to fix this. If you still can't receive the code then contact support.

[green agate]

Highlights at the end of a match? Can you send me a screenshot?

[paper light]

okay sure

hold on

[sweet spruce]

Hi, i'm having some issue with me account. My current points should still be conqueror but system dropped me to ace dominator

[paper light]

theres no top highlights

[green agate]

This seems like a major issue feel free to report it to customer service or here in our #old channel.

[sweet spruce]

I reported it to customer service yesterday but the issue is not fixed

[green agate]

Have you restarted the app?

[sweet spruce]

Yes i did

I tried several times

[green agate]

Also in order to achieve conqueror you must stay in the top 500.

[sweet spruce]

Im definitely within top 500

But system states top 1.00%

My current point is 6711

[green agate]

Then you should try through their email address to correct the issue.

[sweet spruce]

My friend‘s current point is 6718 and he is top 285

[sweet spruce]

Alright, where can i fimd the email address?

[green agate]

[e-mail]

[sweet spruce]

Thank you cloudy

[austere stag]

How do i change my server :/? It still needs 30 days but I literally can’t play on the server im currently in

[storm flume]

Please contact the customer service for further assistance, @austere stag. Refer to subpoint 5.4 in #faq for further information.

[regal tree]

Please send me any good control code please

[upbeat wigeon]

help no reply from customer service

[ruby flare]

Tengo esté problema alguien me puede ayudar sé sube la mira sin q yo la suba no sé porque me pasa

[vagrant forum]

You never got access to it, if you did you would have received a mail inviting you to try the feature.

[sullen lion]

Dont try it! 😂😂 They dont know how to fix bugs and implementing new stuffs which are funny and diverting players from that.

And about the feature its useless as highlights is.

[opaque surge]

Hi! I m unable to change my region please help me

I add 3rd link but still verify msg not showing on my number

[twin remnant]

Hi please i need help i was playing on live and i just recceived this message

i need some more details please

<@&639889499718942720>

[honest shuttle]

When will Huawei y7 2019 Get 90 fps

Ahh Oppo A57 Looks Old Phone But It Support 90 fps

[abstract sequoia]

I guess that makes me feel a little better. But dang it. I just want to play metro!

[night cloak]

bro you can make another account to play

It’s the only option :/

[abstract sequoia]

I have 2 accounts and 2 devices. Neither is letting me into metro.

[storm flume]

Please contact the customer service for further assistance, @twin remnant. Refer to subpoint 5.4 in #faq for further information.

[green agate]

This feature is in beta, keep an eye out for any news.

@honest shuttle Same as my above post, keep an eye out for any news.

[green agate]

If you are in Europe, the US, or the UK then you are physically unable to change your region anymore once selected.

[storm flume]

Please do not use languages other than English, @ruby flare. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[green agate]

Sit tight until you can get a response. Some cases can take a very long time to get resolved.

[honest shuttle]

Why pubg cant fix this

My car got stuck

Pochinki

I lagged so hard

Why

My graphics is high but why

Im lagging

@green agate

[green agate]

@honest shuttle If the car issue can be repeated with steps feel free to report it to customer support. Also if you are lagging then I recommend lowering your graphics instead.

[honest shuttle]

Ok ok thx

[faint swallow]

Hi pubg

My id was banned for no reason last nighy

[polar marsh]

Please refer to the private message from @polar marsh for further information, @faint swallow.

[kindred willow]

hello any helper here?

i am having ban issue with my pubg mobile global id

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kindred willow.

[cold owl]

hello sir i need help if i try to login my account with me third login failed to login try again yesterday my brother try to login my account so many time he write again and again wrong password

[night cloak]

Why is there no region country change option in eu?

[green agate]

If you are in the regions of: EU, USA, or UK, you cannot change your region.

[kind thistle]

To whom it May concern
Today I was surprised that my account was banned for 10 years without a reason I did it, and when I wanted to find out the reason, the system told him that I was using a cracked version of the game But I use an official version of the game and I also have more than 10 of my friends who use the same version, but they were not banned Please reconsider the ban and you can also see the statistics to make sure of that.
Thank you
Best regards

Id: 5538907003
Device: Xiaomi Redmi note 7
Network: Wi-fi
Country: Syria

[polar marsh]

Please refer to the private message from @polar marsh for further information, @kind thistle.

[balmy wolf]

I change my region to turkey but crystals not changed. @celest shadow

[celest shadow]

Changing your region does not change the type or color of crystals.

[balmy wolf]

Ok Thanks

[still rune]

@celest shadow

[celest shadow]

How can we help you?

[still rune]

And there is nothing in it that cheats and they gave me a 10-year clause, please, please

@celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @still rune.

[night cloak]

Why tho?

I accidently changed it and I’m not from those regions

💀

[green agate]

@night cloak If your account is currently in Europe either because your account was created or you had changed your country/region, you will not be able to transfer it out of this region or otherwise known as the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR).

[green agate]

How can we help you?

[amber spindle]

Why is there no region country change option in eu?

[green agate]

Please refer to my previous message above @amber spindle

[amber spindle]

Ok

[fierce charm]

after been recall the game not response and either when i die the spectate stack not working , do any one have an idea what could bee the issue

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @fierce charm. You can also submit a report in #old in compliance with the channel's pinned instructions.

[fierce charm]

you mean in the game , yes i reported in #old but no one answer me what i should do

[cold owl]

??????

[opaque surge]

Hi! How to change my region i can't get any msg

[lilac pasture]

I want to change surver

[clear berry]

So if I am gold 5 in tpp squad and diamond in tpp duo then I can still play with my diamond ranked friend who is diamond ranked in tpp squad right?

[cold owl]

Some one reply me for my this message

[night cloak]

I am still face same issue
Today i have 6th day and iam unable to get otp code for login into my
account
I have tried again and again
So now resolve my issue or delete my account
I am depressed now with issue.
I am not receiving verification code sms on my mobile number
Here is the proof that this is my mobile number
I have linked my Facebook account

[e-mail]

My pubg details are here
Id:-5317975421
Name:- ÊviL々Shãdow

So now
Kindly resolve my issue today or delete my account
I got depressed with this matter since 21-02-2022
I have tried to contact with from helpshift but you are not answering there
Here is proof
Not only this but since 3 days no answer from help shift also u can check
my previous messages and history regarding this matter
So i hope you will resolve this issue today

[green agate]

5.4 - How to contact the customer service?
­
▫️ Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.

▫️ Login Menu: Select Help in the top-right corner of the login menu.

Our customer service e-mail address has been changed to [e-mail].

[night cloak]

Check this bro

[green agate]

Us moderators cannot help or change your account information.

[night cloak]

What should I do now

As you see that no response from customer service

How can i contact

[night cloak]

???

[green agate]

Our customer service e-mail address has been changed to [e-mail].

[night cloak]

Will they help??

[green agate]

If you give them enough info on it, yes.

[green agate]

It take a lot of time for them to reply due to the massive amount of issues they get everyday.

[night cloak]

I hope they will answer as soon as possible
And thanks for guidance

[green agate]

I hope you have your issue solved.

[upbeat wigeon]

is it okay to spam message the customer support about my serious issue?

[upbeat wigeon]

they need to add customer service.. they are making a lot of money from us.

[mortal apex]

Which method are you using for the log-in?

You may try later. If the issue persists try to change your credentials and see if it could change anything.

[opaque surge]

Hi! I am facing a problem regarding region change in pubg mobile i have connected 3rd link email with my i'd but whenever i tried to change my region i cannot get verification code on my phone number i can't connect my number to my i'd please help me.

[neon marten]

Some one linked secondary verfication to my pubg account and i dont know who is he and when i try to login in to my account and i always get an secondary verification and its not mine showing someones number and email and saying get verification code and i dont know who is please help me it was my personal account
My id: 5446652702

[storm flume]

Please contact the customer service for further assistance, @neon marten. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this.

[neon marten]

I try to contact them but they have not this option

[opaque surge]

I tried customer service in-game
I followed their instructions but still facing the same problem

[cyan citrus]

Not something we can help with through the community. You may try different options available.

[cyan citrus]

This is not something we can help with. You may try to contact the customer service again.

[storm flume]

Please avoid going off-topic, @edgy walrus. You may have unrelated conversations in #chat.

[opaque surge]

Whenever i put my number it say too many actions please try later hell i try everyday for almost a week with every phone number in my family and still the same problem

[cyan citrus]

Again, not something we can help with, @opaque surge.

[opaque surge]

You can't help pubg can't help i mean common

[mint meadow]

Hlo. I need to report a Youtube channel scamming people saying to Give Free UC using generators. Pls help

@cyan citrus rply

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @mint meadow.

[opal merlin]

Ban for racism/hate speech

[celest shadow]

Please use the in-game reporting feature to report their account. In the report menu, scroll down and select "Others", then state the description of your report.

[opal merlin]

ok thanks

[quasi thunder]

Hello support, I have a big problem with my account. I am a player playing PUBG Mobile since the first season. My account has been unjustly banned for 10 years. When I enter into the account details, nothing appears. When I request to lift the ban, the robot tells me that your account is now in a safe mode that you can log in to. When I try to re-register I can't please help

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quasi thunder.

[spark cedar]

Best of all I join you and support this project, I believe no one should miss this powerful project. 👍🏻

[night cloak]

please help, i can't login to my account

????

[azure skiff]

which country @night cloak

[night cloak]

Egypt

[azure skiff]

What is you network @night cloak

[night cloak]

Wifi

[wary flax]

My name is Roman, My pubg mobile account was hacked, can't be restored, there is no more access to the account, please help me to restore my account alias - SaNUK id - 5285421919

[storm flume]

Please do not use languages other than English, @hasty marlin. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please contact the customer service for further assistance, @wary flax. Refer to subpoint 5.4 in #faq for further information.

[hasty marlin]

I want to speak to Arabic support

I have a problem

[runic kernel]

I ask the company to unblock the account because I did not violate the rights. I want to take into account the account. The name is Abu Ghaith Al-Aydi 5186861291

[cyan citrus]

You can refer to #735483472432594994 sub point 3.1 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @runic kernel.

[night cloak]

I would just like to ask why did i get banned for a week by playing with a cheater i didn’t know he was a cheater at the time when he told me and my friend we exited the game we were in with him and now i wake up this morning wanting to play pubg and i get a week ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[storm flume]

Please do not use languages other than English, @loud flax. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wraith urchin]

@static sleet quick question how to report website that gives hacks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @wraith urchin.

[wraith urchin]

thank you

[sullen karma]

yo where do i find a squad

[cyan citrus]

If you are looking for players, you can use the #activities channel, @sullen karma.

[opaque surge]

Region problem help

Heeeeeeelp

[cyan citrus]

You have already been answered, @opaque surge. This is not something we can help with through the community. Please avoid repeating the same question.

[upbeat wigeon]

hi still no reply from customer service😭

pls help i have max fool and guns in there😢

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day, @upbeat wigeon. Please wait patiently. This is not something we can help with. Also, your account security is your own responsibility.

[storm flume]

Please avoid going off-topic, @opaque surge. You may have unrelated conversations in #chat.

[cyan citrus]

Please do not circumvent the inappropriate language filters and do not misuse the support channels, @opaque surge.

[grizzled zephyr]

Piston remove spectators from the match

[celest shadow]

They have been kicked.

[tidal rivet]

Hello everyone

[sullen karma]

can i get webbhook permission

[tidal rivet]

I have a issue if someone can help

I clicked on buy with uc in the last crates of the jujutsu discovery event and it's not going back to the normal thing should I reset the whole game or what will happen if someone can help please do

Okay ig 🥲

[upbeat wigeon]

😪

[night cloak]

I will request refund for all the money i have spent in this game. People clearly are cheating and the final report is always ‘not found cheating’. Who’s checking these reports?

[rancid geode]

Hey why when i play pubg i get ping 120+ and i'm from algeria and my ping was 40 in (S6 - S18) but when i play other games i get ping 40

[upbeat wigeon]

the customer service in settings have no reply either

i want my money back for spending max guns and a tesla lolll

[night cloak]

You can request refund through apple or google play. They will refund you with no questions asked.

[rancid geode]

any help ?

[night cloak]

This just happened in solo match/Livik/NA

[night cloak]

How to i pay with BP to kill spirits

[pliant heart]

No speed hack in video, tho.

[latent moss]

Hi,

I'm Fabrizio Violano, id: 599926504. , Player for 4 years. Facebook blocked my account today. Account where i connected pubg. Now i can't login and i can't play. How can i get It back?

Please help me, I spent money

[true wharf]

I am unable to change my region to Pakistan when I am linking my number to account it always says that link failed then my region didn't change. What can I do now?

[storm flume]

Please contact the customer service for further assistance, @true wharf. Refer to subpoint 5.4 in #faq for further information.

[cyan citrus]

Do you have any other login method that you can use?

[true wharf]

They didn't do anything

[latent moss]

No, but I have my credit card linked with all purchases made

[cyan citrus]

We only provide community support through this platform and we will not be able to help players with issues related to accounts. You can try to contact the customer service again.

[cyan citrus]

In that case, you will need to contact the customer service of your social media account for further assistance.

https://www.facebook.com/help.

[latent moss]

how can i contact customer service? can you give me an email?

[night cloak]

Bro is there anyother way to contact

[merry urchin]

Secondary verification code not receiving me😭 my id is not login

[cyan citrus]

I have provided the link in my previous message.

[night cloak]

I have same issue

[cyan citrus]

Please make sure that you have entered the correct phone number or try again at another time. For further assistance with this, please contact the customer service through the game.

[night cloak]

No response since 12 hours

[crisp venture]

@cyan citrus how to find exact registration date .As i am not able to login to my account to see the registration date so whats the next option please help

[cyan citrus]

Please wait patiently while they get back to you. A delayed response can be expected due to enormous number of requests every day.

[merry urchin]

I try 1 week but not receiving code😭

[crisp venture]

@night cloak i saw your video above the way you started chat thats not the correct way.You need to give each and every question answer and you can

[night cloak]

Same position

[cyan citrus]

I will not be able to help you with this. You will have to find it on your own. Try to search for registration date in your social media account or through Play/App store.

[night cloak]

I tried too many times
What do you think in previous 6 days what i have don

I tried everything

[crisp venture]

@cyan citrus i found the exact installation date .

[night cloak]

21-02-2022

[crisp venture]

@night cloak today I got reply after 1week so wait for your turn dont panic keep calm and wait

[cyan citrus]

Then it should be the registration date if you are using the same account till now.

[storm flume]

Please do not use languages other than English, @merry urchin. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[crisp venture]

@cyan citrus Installation date means registration date?

[night cloak]

I tried many time but the automatic system close every time after giving answer
So i got this way to

[cyan citrus]

No, but if you created your account when you installed the game, it should be same. If it is not, you will have to find it on your own. I will not be able to help you any further with this.

[night cloak]

So it means tomorrow they will send me otp
Or they will contact

[crisp venture]

@night cloak if you know Hindi then Dm me i will teach you.

@night cloak I installed pubg on that day and linked my Facebook with it but after one year i unlinked and in facebook it shows me the unlink date .I am worried i have everything single proof rather then registration date

[crisp venture]

I cant say anything bro about this wait for your turn

@night cloak what issue are you facing by the way ?

[night cloak]

Bro i cant dm you
How can i

[crisp venture]

Wait

[latent moss]

Help me, account hacked

Help me

[cyan citrus]

Please contact customer support of your social media accounts and customer service in-game for further assistance with compromised accounts, @latent moss.

[latent moss]

How can i?

Help me please

[cyan citrus]

You may refer to #faq sub point 2.8 and 5.4 for further instructions on how you can contact the customer service, @latent moss.

[bold root]

Metro Royale Error

[cyan citrus]

This means that the game mode is not available for you, @bold root. For further assistance with this, feel free to contact the customer service in-game.

[fresh ravine]

السلام عليكم

5139584769

ممكن اعرف سبب البان ؟؟

[storm flume]

Please do not use languages other than English, @fresh ravine. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fresh ravine]

hi there

My account take ban 10 years !!!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fresh ravine.

[hasty marlin]

@polar marsh I need help my account has been hacked and the name has been changed and all my data what do I do

[fringe dust]

How do I cancel the link 3 !

[snow flax]

Which mobile do I get? Any idea I won

[drowsy root]

my account banned 10 years but I don't play by hack can support help me and this is my I'd 5865522102@polar marsh

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy root.

[timid fossil]


Hello.support team PUBG my account has banned for 10 years and l have peen playing the game since the season fıve and it is impossible for me to cheat and ldid not commit and violation Please review my account l am sure that l did not add fıles or tamper with the system or any cheting method or third-party party programs or games With a hackrer please check my account this my accont number:(5460121464) And tis is the name of the account:(1v4丨ZERO) Note: that's my fırst banned i got and it came 10 years l hope you reply as fast as can Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @timid fossil.

[coral pilot]

My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible
ID:5358462707
EMAIL:[e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @coral pilot.

[olive silo]

Is there a place I can report people if i have a screenshot of them glitching?

[strange inlet]

hello! any admin here

[olive silo]

I have video too

[cyan citrus]

Such behavior should be reported directly through in-game report feature or in-game customer service, @olive silo.

[cyan citrus]

Hello! How can we help you?

[olive silo]

I cant cause the report button is non existent in spectate

[strange inlet]

how to solve this problem please

[cyan citrus]

Please contact the customer service through in-game for further assistance with this, @strange inlet.

[cyan citrus]

It is available. Also, you can report them through friend search if you have their user identification.

[pastel jackal]

Who can help me?

[olive silo]

Thanks i got it

[strange inlet]

i contact him but no reponse

[cyan citrus]

Hello! How can we help you?

[pastel jackal]

I have a problem with the gyroscope I turn on the gyroscope but when I move the phone, the gyroscope does not work

[cyan citrus]

A delayed response can be expected due to enormous number of requests every day. Please wait patiently while they get back to you. Meanwhile, make sure that you include as much details as possible including the screenshot.

[cyan citrus]

Can you please mention your device?

[pastel jackal]

ipad 8

apple

[strange inlet]

okey and thanks!

[cyan citrus]

Got it! Thank you, @pastel jackal. Please try to reset your device settings one time and see if it will make any difference. You can do it through device Settings > General > Transfer or Reset iPad > Reset > Reset All Settings. Reboot your device one time and try again. Also, make sure that gyroscope is enabled through your game settings.

[cyan citrus]

You are welcome.

[vagrant onyx]

@cyan citrus how to fix this

Cannot buy uc ( only happen today )

[cyan citrus]

Did you change your in-app purchase settings recently, @vagrant onyx?

[vagrant onyx]

Don’t think so

[cyan citrus]

Please mention your device model, @vagrant onyx.

[strange inlet]

aah i use coupon of 25$ from google play

[vagrant onyx]

iPhone 8 Plus ios 15.3

[rancid geode]

Is there in server (ping) problem in the game ?

[vagrant onyx]

I reinstall the game waiting it to install so i can try again @cyan citrus

Is there anything i can do

[cyan citrus]

Please go to your device Settings > Screen Time > Content & Privacy Restrictions, and tap on iTunes & App Store Purchases, toggle the In-app Purchases from Don't Allow to Allow. If it is already on Allow, try to toggle it to Don't Allow and switch back to Allow again. Reboot your device and see if it will make any difference, @vagrant onyx.

[cyan citrus]

No information regarding this.

[vagrant onyx]

Yea i am trying this

[rustic prawn]

flaergan on livik?

[long bronze]

@bold condor als#4262

[exotic badger]

Why was I adopted?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @exotic badger.

[cyan citrus]

That can only be found in the event. It is not available in the normal Livik map.

[vagrant onyx]

@cyan citrus hello its worked for 1$ than when i try buy again its happen again

And never worked after

[cyan citrus]

Can you try to reset your device settings one time, @vagrant onyx? You can do it through Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings. After resetting your device settings, reboot the device one time and see if it will make any difference.

[vagrant onyx]

I did rest all settings device and delete the game and reinstall

Than i open game and bought the $1 = 1 time than worked and when i try to purchase again its failed

Same message came

I am try to do on my second device ( ipad )

[cyan citrus]

In that case, you may need to contact the customer service in-game for further assistance with this, @vagrant onyx.

[vagrant onyx]

I think the issue in game or in the device

I am try in other device and see if its worked

[primal quarry]

@cyan citrus

I can dm u pls?😅

[vagrant onyx]

I try in other device and its worked ( without need to turn on or off the screen time

[cyan citrus]

What does it concern?

[cyan citrus]

On the same account?

[primal quarry]

Scam on your serv

[cyan citrus]

Sure. Please feel free to send me a message, @primal quarry.

[silver wren]

I took Ban for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silver wren.

[vagrant onyx]

Yea same account

[cyan citrus]

Try to reset your device settings one more time. If the issue is still persistent, contact the customer service through in-game or contact Apple's customer service for further assistance, @vagrant onyx.

https://support.apple.com/.

[ocean seal]

Hello

I got ban for 1 week but iam not using any illegal way

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ocean seal.

[peak otter]

Hey I have a problem with my game. I got ace on my first time and. Play few games on the rank but I still can’t get my name tag

What can I do

[cyan citrus]

That is a season reward and you will get it at the start of next season, @peak otter.

[peak otter]

I see. Thank you for the info

[cyan citrus]

You are welcome.

[obtuse mauve]

My facebook account disabled and I can't reach to My PUBG account Please help me any way Many thanks

[fiery tide]

My account has been banded before 3minute and i dont use hack please help
Id:51241786822
User name:WT'YOUSEF

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fiery tide.

[autumn cypress]

Greeting,
On 16.02.2022, I bought 300 cues 'in-game', but the fee determined for 600 uc was deducted from me, and 300 uc was deposited into my account. I set up support from within the app and they told me that I could request a refund, and they even left a link for it. I requested a return and my refund was approved. .Afterwards, I started to have a constant deduction from my account. I thought that I was sanctioned for making an illegal purchase, but I sent my invoice to the support team many times, proving that I did not make an illegal purchase, but I still did not get a response. I have been dealing with this problem for 4-5 days. The support team is definitely helpful. It doesn't work, they give the same answers all the time. Later, I made another 300 nib purchase, but the fee was charged, but the uc was not credited to my account, so when I contacted them again, they said it was cut off. However, when even 5 nibs are deducted from my account, I receive a notification called a refund warning. For 300 nibs, definitely such a thing. I didn't receive notification. From my account When I asked how long the terminal deduction will be, they said they could not give me the information. Why am I being sanctioned, even though I sent an invoice to prove that I did not make an illegal purchase from my account, and since we have such a sanction, I want to know when it will end and how much more tip deduction will be made from my account. Your support and response is very important to me.

[neat vine]

Greetings, dear pubg mobile team, on 01.11.2021, my account with ID: 593755554 has been unjustly blocked for 3650 days. I have been playing this game for years, and I have really invested a lot of money in this account and I have a lot of effort, and this situation makes me very sad. It really saddens me to be separated from my account like this, this game is really beautiful, it's a very special game, I'm very happy to spend my time here, I request you to please review my account again and request a reduction in my penalty period. I love you very much I really don't want you to tear me away from you. You will either remove my punishment or reduce my sentence, I wish you a good work.

[cyan citrus]

Can you share a screenshot of the issue you are facing and a screenshot of the last response from the customer service?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat vine.

[silk saddle]

Any help on

[autumn cypress]

everytime i buy uc it retracts with this notification

and this is my invoice which i requested a refund later. They say I made an illegal purchase even though it has an order number

[cyan citrus]

Unfortunately, I'm unable to understand that language, @autumn cypress. For most cases, UC is deducted when you have made purchases from unofficial or illegal sources in the past. The UC will be deducted until the total amount has been recovered. As we only provide community support through this platform, we will sadly not be able to help you with this. You can try to contact the customer service again. Your other option is to make up all the UC that was purchased unfairly.

[silk saddle]

Question, I am trying to link my mobile as secondary verification. But I'm getting a weird sms consisting of five numbers and 7 letters. I tried to key in it won't work

Which one is it or is there something wrong?

[autumn cypress]

Thank you for the information. but pubg is getting more UC back from me and no one can tell when it will end.

[silk saddle]

@cyan citrus

[cyan citrus]

Unfortunately, we will not be able to help you with this any further.

[round plaza]

Why the hell am I getting 0.85 crown players averaging 61.7 rating in my ace master matches? I am so tired of getting terrible teamates.

[frozen perch]

hello there somebody stole my account from twitter and they linked an email to account whatever i was able to sign in from facebook but now i cant because the connected there phone number so they are asking for a code is it possible if i get my account back i have all the paper work and recipt for my account my Id is 5269233255 and the device is iphone 11 pro max network north America Country US

[trail fiber]

Help me sometime when I get in to the car I sit a different way and my legs come out of the car little bit

[safe jay]

Hi what does this mean

[onyx plover]

how can report someone when sold the account ?

[barren turret]

do you guys get this weird bug were your screen locks when u start shooting from the car? u can control everything apart from the crosshair

[light mortar]

what is this ?

my account is hacked

anyone there?

[storm flume]

Please contact the customer service for further assistance, @light mortar. Refer to subpoint 5.4 in #faq for further information.

[nocturne pelican]

its because you've logged in way to much on that device, it will alllow you to login again tmr

[light mortar]

no you are wrong

i tried on another device but same problem

please help me

[dusty crow]

wait another day

[light mortar]

@dusty crow why this is happening?

[dusty crow]

you played too much

honestly, best to ask support because i'm not

[nocturne pelican]

loging in and out a lot within that day

[bronze maple]

is pubgmobile.com official website?

Is the apk on there safe?

[light mortar]

@nocturne pelican does it have any solution?

[nocturne pelican]

yes, wait 24 hours

[light mortar]

before tomorrow i can't log in again?

[nocturne pelican]

yes unless your on a diff device

[light mortar]

@nocturne pelican no i have tried on another device but same problem

[nocturne pelican]

ye just wait exactly 24 hours then it works

[light mortar]

ok but i do have some important matches today

[nocturne pelican]

rip u then

[velvet swallow]

Why doesn’t the eye glow on the Jujutsu Kaisen Groza when enhanced to lvl 6 in games and cheerpark?

[vast gorge]

Please help me i can't buy

[safe jay]

Hi, will somebody respond to this??

Any workaround??

[nocturne pelican]

contact support

[modest ravine]

How do I fix this lol

It pops up every time i try to load into metro

[meager remnant]

they are testing it

u will be able to use it after its ready

but as i am not professional u better ask mods

[winter grove]

For more than 2 week many players from Pakistan including me are locked out because we don't receive the code on the number linked to secondary verification and no one is bothering to help us

[frank heart]

What is this bruh?

I don’t have an emulator/PC even

What you saying 🤔 “

[spark cedar]

Glad to be part. 👍🏻

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[green agate]

@winter grove Use these instructions also.

[green agate]

Sit tight until an announcement is made, this feature is not fully released yet.

[green agate]

Contact customer service for payment issues.

[winter grove]

Customer service in game?

[green agate]

Contact customer service for payment issues.

[green agate]

Yes, if you are unsatisfied using that method feel free to contact their email address personally.

[green agate]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, . You can also submit a report in feedback in compliance with the channel's pinned instructions.

[frank heart]

Ghost Ping?

[green agate]

You have a ping at 10 PM, is this the one you are referring to?

[frank heart]

12PM

Ok now find solution for mine lol

2 months ban so long

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frank heart.

[night cloak]

Hello can anyone help me

Pubg banned my account for without any reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[proven marlin]

is it possible to bring back erangel 1.0 as a unranked gamemode tho?

[simple roost]

What's wrong with erangel 2.0?

I dont see a difference

[copper verge]

Hello, I wanted to know the cause of this problem. It recurs frequently and I cannot play because of it. I deleted the game many times and it still exists.

[proven marlin]

just wanted to try erangel 1.0

[slender hare]

Hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slender hare. Remember to read through #faq before asking questions in the support channels.

[slender hare]

I have problem

Aim assist don't work

Why?

[green agate]

That is due to the fact that it only assists you.

[slender hare]

I dont understand

Aim assist does not work , I did it from the settings but it won't work for me why?@green agate

[green agate]

Can you give me video evidence? If you feel that this is a huge issue then feel free to skip this.

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, . You can also submit a report in #old in compliance with the channel's pinned instructions.

[slender hare]

My phone don't have storage

[green agate]

Then feel free to use the instructions given.

[visual slate]

Pls do something @spark obsidian this guy is a scammer

He scammed me and take my account

[storm flume]

Please consider blocking the user or reporting the content to Discord, , as we are unfortunately unable to assist with behavior outside of our Discord server.

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[green agate]

@visual slate

[rare sun]

Please my hero damage glitch

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @rare sun. You can also submit a report in #old in compliance with the channel's pinned instructions.

[simple roost]

It's not that much changed just some textures

[buoyant dirge]

Please any support online ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

[green agate]

We are unable to provide assistance if you do not ask a question or state a problem, . Remember to read through #faq before asking questions in the support channels.

[buoyant dirge]

Hello Sir
My account is steal now , i have all provide to send
Email . Log from new logning email
and my device IOS
all you need info
he steal my account from 2 minutes
when i log in the give me this .
so please told me how support can return my account please ?

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[green agate]

Our customer service e-mail address has been changed to [e-mail]

[buoyant dirge]

if the want verification from Facbook login i can give them
if the need log in from Link email , i can give them all info they want

@green agate please can you told me what i can write to them via mail ?

[green agate]

The same things and description you have provided to me. Make sure to include any and all evidence you have for them to see.

[buoyant dirge]

Sure i will

@green agate that right ?

[green agate]

Make sure to format your paragraph more clearly.

[buoyant dirge]

How can i do it please can you told me please ?

[proven osprey]

hey sir my account has been banned for teaming with cheaters i didnt know that he uses cheats and i dont think so he use cheats this maybe a mistake please unbanned me my id-51251859828

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proven osprey.

[copper verge]

Is this person one of the assistants in the company!?

[green agate]

I recommend an editing program to help your format.

[craggy gyro]

nah, scammers

[green agate]

This user is a scammer.

[storm flume]

Please contact the customer service for further assistance, . Refer to subpoint 5.4 in #faq for further information.

[green agate]

Our customer service e-mail address has been changed to [e-mail]

@proven osprey

[buoyant dirge]

Hello SirMy account is stolen now , I have all provided to sendEmail .Log from new logning email and Facebook link , and my device IOSHe steals my account form 2 minutes.When I log in and give me this verification on his number, he is from Turkey My location is from Sweden. I opened an account from my PC , and iPhone 13 pro max .
My ID : 5302182159

Please what you want more to provide my account i can send all information for it ,

i write this can you check please ?

[green agate]

Moderators do not handle cases regarding personal account information.

[fathom void]

Change email in Play Store... 👍

[green agate]

I'll get this fixed. Thank you for your report.

[buoyant dirge]

@green agate Understand , but i ask you that is right fromat to do it ?

[green agate]

Please read my previous message replying to you.

[buoyant dirge]

@green agate i did , thanks you
Now i sent it , please May i ask when they can reply via mail about it ?

[green agate]

5.5 - How long does it take before the customer service replies?
The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[buoyant dirge]

@green agate Sure , i will do it .
May i ask again please ?
it's doesn't matter , if the someone take my account along time , before customer services reply and help me to recover my account again ?

[green agate]

Can you clarify, I do not understand the question presented here.

[merry pawn]

How to delete pubg M account?

[buoyant dirge]

I mean if he played with my account cheat or do something wrong , before the customer services reply on my email , they can return my account back please ?

[short matrix]

Why did you remove google play cupons for PUBg Mobile from Google Play Store?

[green agate]

You cannot do that unless there is an option available to delete your account through your in-game Basic settings

[green agate]

If you can prove you that it is your account, then it is a chance.

[merry pawn]

there was an option but they removed it... 🙄