questions

[modest quartz]

@sullen lion

[celest shadow]

Unfortunately, a refund is not possible.

[modest quartz]

And why not

[sullen lion]

the event calendar!

[celest shadow]

Purchased items are non-refundable.

[modest quartz]

who else can i contact

[cyan citrus]

Can you share a screenshot of the login menu?

[sullen lion]

nothing you can do.

[modest quartz]

who else can i contact.

[wet tiger]

Wait !!

[celest shadow]

Are you referring to the JUJUTSU KAISEN event calendar?

[cyan citrus]

This is not global version of PUBG MOBILE, @wet tiger. We only provide community support for global version of the game.

[wet tiger]

Oh , is there any other discoed server for kr .. ?

Or where can I get support for kr

[cyan citrus]

I don't think so, but feel free to browse the internet for that or contact the customer service through in-game, @wet tiger. We will not be able to help you any further with this.

[warped urchin]

I want support in Arabic

[hybrid ivy]

Looking for Moderator

This is March and April Royal Pass?

For PUBG MOBILE Europe?

<@&481161015728406538>

[stoic wharf]

My Pubg nickname 『AGENT『47』is Everyone needs a chance to prove that they are right or wrong so give me a chance to prove to you that I am not breaking the rules you have set today put your self in my place if I was a PUBG company owner or an employee If was banned you with using hacks or not i I will ban you for months and after weeks or months I will unban you and make you free before I prisoned because we are human. we are not a robot we have a heart to feel and mind to underestimate
And this is my pubg I’d 5422065969

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stoic wharf.

[celest shadow]

Please refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hybrid ivy]

@celest shadow can i take answer, please.

[warped urchin]

Ok bro

[celest shadow]

Please elaborate on your inquiry.

[steady harness]

Hello sir

#error403

[celest shadow]

How can we help you, @steady harness?

[hybrid ivy]

Royal Pass from the url is for March and April on pubg mobile?

[thick radish]

@celest shadow what should i do to make a real custom service agent reply to me not a bot ?

[steady harness]

Please help me sir

[olive horizon]

Hlo error 403

[celest shadow]

That was the Season 9 Royale Pass. It is a previous RP.

[hybrid ivy]

Where i can find March Royal Pass?

[celest shadow]

Please keep an eye out for #news.

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @steady harness. Remember to read through #faq before asking questions in the support channels.

[inner hound]

Being like this ever since today’s update

[olive horizon]

Hlo sir #error403

[onyx urchin]

@celest shadow help me with this problem

[olive horizon]

Please help me

[celest shadow]

Please switch between your Wi-Fi or Cellular. Otherwise, you may need to reinstall the game from the Google Play Store or AppStore.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @olive horizon. Remember to read through #faq before asking questions in the support channels.

[steady harness]

@rugged patio please help me suddenly I got 15 fake strike

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @steady harness. We may otherwise have to mute you.

[onyx urchin]

@celest shadow I contacted them! Here what they said

[celest shadow]

If you had made purchases through methods other than in-game, please contact the website's customer service instead.

On another note, we only recommend that you purchase UC in-game or through https://www.pubgmobile.com/pay.

[onyx urchin]

I haven’t sir just buy ucs in game

[olive horizon]

Hello sir I'm a Bgmi contant creator and I'm not promote any hack & 3rd party website but In spite of that Tencent and pubg mobile team give me fake five community guideline strikes , please help me and remove fake Community guideline strikes. Thank you !

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @olive horizon. We may otherwise have to mute you.

[celest shadow]

You can use https://www.pubgmobile.com/pay to purchase UC instead.

[daring forum]

Hello

Want some help in my account

[storm flume]

Please contact the customer service for further assistance, @daring forum. Refer to subpoint 5.4 in #faq for further information.

[daring forum]

Some one hacked my account

[sullen lion]

yes.

event calendar for the month.

[onyx urchin]

@celest shadow right but I have an apple iTunes card to buy but can’t use it in Midas buy

Is this real ?? Or scam ??

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @plush badger.

[green agate]

Hey there that is a scam.
Send their user id once you use these steps.

[storm flume]

Refer to https://dis.gd/findmyid or the following steps for instructions on how to acquire user identifications, @onyx urchin:

Desktop & Web

:white_small_square: Enable the Developer Mode under Advanced in the Discord settings.
:white_small_square: Right-click on a username or profile, and select Copy ID.

Android

:white_small_square: Enable the Developer Mode under Behavior - CHAT BEHAVIOR in the Discord settings.
:white_small_square: Press and hold on a profile picture in a channel or private conversation, scroll down, and select Copy ID under DEVELOPER MODE.

iOS

:white_small_square: Enable the Developer Mode under Appearance - ADVANCED in the Discord settings.
:white_small_square: Tap on a profile picture, press the three-dotted menu located in the top-right corner, and select Copy ID.

[onyx urchin]

@green agate here is his id krafton Support Team#0814

[green agate]

Please tap on their profile picture, then hit Copy ID.

For iOS use the latter steps.

[onyx urchin]

krafton Support Team#0814

That’s his id

[green agate]

@onyx urchin

[stoic schooner]

@green agate
When will pubg mobile girl beautiful face and beard and hairstyle come in royal pass ?

[green agate]

You should keep an eye out for if any further info on this topic comes up.

[stoic schooner]

@green agate but when will pubg mobile girl beautiful face and beard and hairstyle came in royal pass ?

[weary plover]

I didn't play with hack pls help me in it
Mobile : ralme 7
Country : Egypt
ID Player : 5122123633
Player Name : AVN๛MAZEN
pls help me or fix

[polar marsh]

Please refer to the private message from @polar marsh for further information, @weary plover.

[sullen lion]

@green agate current Event calendar image please...

[vagrant plume]

I didn't play with hack pls help me in it
PC
Country : Egypt
ID Player : 51445840398

pls help me or fix

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vagrant plume.

[night cloak]

how do i redeem the bonus points

[green agate]

@sullen lion

Hopefully this is your inquiry. Happy to help.

[night cloak]

i got falsely banned about a year ago and gave up on trying to get the accout. back and now im trying again can anyone help?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sullen lion]

Aaahh! Thanks much. And ive asked so many tagging you, this was the first reply you gave me. Thanks much. hahah.

[green agate]

I usually am doing other things very sorry.

[sullen lion]

Nevermind. And what is the chicken dinner bowl title? How to get it with frames.?

[green agate]

Are you referring to the Chicken Master title?

[lilac escarp]

I used chainies app to play pubg in my pc then my id:5632170425 banned please help <@&481161015728406538>

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @lilac escarp.

[long mauve]

Is midasbuy trusted

[cyan citrus]

Yes, but only use the following link, @long mauve.

https://www.pubgmobile.com/pay.

[mystic epoch]

Why customer service in game is not responsing to my issue i already sent my email and explained with evidence yesterday

[cyan citrus]

Please understand that customer service receives an enormous number of requests every day which can cause a delayed response for some cases, @mystic epoch. Please wait patiently while they get back to you.

[mystic epoch]

Okay but can i also get support from here or its better to directly go through customer service

[night cloak]

Hy..The Maximum points we can get on the new event one day is 140 ??

[mystic epoch]

Nvm ill just wait

[night cloak]

Hi
I have a problem remembering the email associated with the internal account
Could you tip me mail?

[cyan citrus]

It is your own responsibility to safeguard your login credentials, @night cloak. You can try to search for the keyword ''PUBG MOBILE'' in your available email addresses.

[night cloak]

@cyan citrus
I searched a lot and sent a code but didn't get it
can you help me ?

[cyan citrus]

Unfortunately, no, @night cloak.

[slender hare]

Hi

I have a problem, can anyone help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @slender hare. Remember to read through #faq before asking questions in the support channels.

[slender hare]

When I open PUBG Mobile, this message appears

[cyan citrus]

Can you please change your game language and share a screenshot in English, @slender hare?

[slender hare]

appears to me "unknown error. Please restart the device and try again. Error code 70254613 "

@cyan citrus

[cyan citrus]

Please mention your device, @slender hare.

[slender hare]

Huawei y7 prime

[cyan citrus]

From where did you download the game, @slender hare?

[slender hare]

Google play

[cyan citrus]

What is your country, @slender hare?

[slender hare]

Egypt

[cyan citrus]

Do you have WE as internet service provider, @slender hare?

[slender hare]

Yes I use WE

[upbeat stratus]

Quendi can i ask a juijutsu kaisen related question in dm?

[cyan citrus]

Please try to reset your router few times and reset the router settings.

[slender hare]

Oh

Why

[cyan citrus]

You can ask it here.

[slender hare]

I can't dad won't approve

[upbeat stratus]

Sure - the event offers 3 daily loss protections on ranked play correct?

[cyan citrus]

This is the solution that seems to work for the same issue as you have described, @slender hare. This is most likely an issue with your internet service provider.

[crisp pewter]

I don't know if I can file a bug for the highlights video here~

[upbeat stratus]

So if i lose 3 games on 2v2 does that affect 4v4? Like is it a general protection daily cross brecket or is it 3 rank loss protections global?

Im ace master now closing in on dominator - if it’s bracket related protection that’d be convenient

[cyan citrus]

You can report any general bugs and issues related to the game through #old in compliance with the channel's pinned instructions.

[upbeat stratus]

Since i tested the mode out before going back on ladder and kinda hotdropped

[crisp pewter]

thanks

[cyan citrus]

You are welcome, @crisp pewter.

[upbeat stratus]

Just wanna rank protectively as ive played like 250 classic matches this season … other wise i would get 3 free losses after midnight? Is this correct?

[slender hare]

Ok thanks @cyan citrus

[cyan citrus]

You are welcome, @slender hare.

[upbeat stratus]

I dont know if my question is too cryptic, ill rephrase.: - could you explain how the event rank protection works for juijuts kaisen works?

[gaunt solar]

بان عشر سنين بدون سبب

[storm flume]

Please do not use languages other than English, @gaunt solar. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gaunt solar]

I didn't chatting game

id 6762791637

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gaunt solar.

[vale wedge]

Hello guys , So can I use keyboard and mouse on mobile?

[green agate]

As per the Terms of Service, no you cannot use those controls.

[glass lava]

السلام عليكم

[hollow trout]

Is it true pubg will permanently delete accounts if it has been inactive for over a year. I have spent a fortune on my account but want to take a break and I don’t know when I want to play again 😳😳

[minor geyser]

Hello is using gfx tool allowed or using fps config ?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @minor geyser.

[glass lava]

How to gift royal pass from acc to acc with uc

[hollow trout]

You need to have synergy established with the other player before you are able to gift them Royale pass

[glass lava]

With uc not money/ can i use it?

[hollow trout]

Idk ask mod lol

[green agate]

No, they modfy the game so they are in violation.

[minor geyser]

So gfx is unavailable

I mean illegal

[hollow trout]

@green agate is it trueeeee

[green agate]

All services that modify the app itself are not permitted.

[minor geyser]

Okay thanks

[green agate]

Technically speaking your account is able to be suspended at any time for any reason. That said they do not suspend them as far as I can tell you.

[vale wedge]

Even if the setup is officially from same mobile brand? For example I have asus rog with dock professional and asus keyboard+mouse
Another question
There’s a phones came with buttons red magic or asus rog , can I use this buttons??

[hollow trout]

Ok thx

[blissful sundial]

Hello !
I got banned 7 days im not even playing that much as im in training these days and today i opened my account it was banned !
I didnt jail break my device and i didnt cheat 100% ..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blissful sundial.

[green agate]

If you use any program that modifies the game itself then it is in violation.

[vale wedge]

Okk bro many thanks ✋🏼✋🏼

[fiery mirage]

How u fix this

[green agate]

@fiery mirage Have you read the message at the top of the screen?

[fiery mirage]

Yes

It let's me play metro on any other account except this account

[green agate]

You should give the issue time to sort itself out then.

[thorny fulcrum]

Hello im using hack but im got banned why ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorny fulcrum.

[fiery mirage]

Ok thanks I worked hard on metro and don't want it to disappear

I have gave I time and It says the same message

<@&481161015728406538> the same message is still happening

[green agate]

Please only use the role ping incase of emergencies, also issues like this take a good amount of time to get fixed.

[fiery mirage]

Ok

Thanks

[rugged panther]

how much points for ace dominator ?

[cyan citrus]

5200, @rugged panther.

[jade orchid]

Hey my game is not further opening after this

What is the issue ??

@polar marsh

[weak flower]

@cyan citrus hi i am winner of pubg new year event and i answered to mail u sent me
I sent my id and ign 15days ago but till now i didnt recieved my UC please check mails that sent to winners . i want to buy new jujutso packs heart_eyes

[devout ginkgo]

@cyan citrus can u get the new companion without completing the missions?

[clear berry]

Is new highlights feature added already? If so then how do i turn it on

[maiden yacht]

Hello, support team,PUBG my account has been banned for 10 years and I have been playing the game since the season five and it is impossible for me to cheat and I did not commit any violation. Please review my account, I am sure that I did not add files or tamper with the system or any cheating method or third-party programs or games With a hacker, please check my account,
this my account number: 5209985850
And this
is the name of the account: ギالعراق
Note: that s my first banned i got and it came 10 years.
I hope you reply as fast as can
Thank you.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @maiden yacht.

[cosmic kelp]

Is the s4 face coming to PUBG

[unborn bone]

When will the Poco X3 Pro 90 frames be supported?

[keen vigil]

That's something they can't answer, the company doesn't tell the staff what's coming or not, but stay hyped, it might just be back we never know!

[keen vigil]

In case you didn't know, there is only 5 android devices that supports 90fps
And no other device will be added to the list in my opinion because it's simply hard and time consuming for the company to do that. The devices :

OnePlus 9 Pro
Samsung Galaxy S21
Xiaomi Mi 11i
Xiaomi Poco X3 Pro
Google Pixel 5

[pine pewter]

Hello, I bought a change of flag ticket for 180 uc but when I wanted to change the flag I got a message (change failed.. you can change the flag after 60 days)

[keen vigil]

It means you need to wait 60 days to be able to change again!

[unborn bone]

@keen vigil I'm using Xiaomi Poco X3 Pro and I can't play in 90fps mode

[keen vigil]

Check if the device needs updates

[unborn bone]

@keen vigil My device is updated to the latest version 12.5.7

[pine pewter]

But I bought a flag change card so that I don't have to wait 60 days, and yet the same message appears to me.. So what's the use of a flag change card??

[keen vigil]

@unborn bone the poco x3 pro chipset is capable of providing 90FPS easily but it's not available from the PUBG developer's side itself since they only push this to some partnership mobile brands, it's kind of exclusive, there is a gfx tool on Google play to enable it but it's risky and can get your account banned.

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @keen vigil.

[sullen lion]

😂 😂

[keen vigil]

Try re-logging

[keen vigil]

Yes that's what I just told him

[sullen lion]

Ikr, Cool!

[unborn bone]

@keen vigil Thank you my love

[pine pewter]

Thanks I did it and the flag changed 👍

[keen vigil]

You re welcome!

[keen vigil]

If there isn't an option in settings means it will be available very soon, i tried myself looking for it but it's not there, probably will be added in next update. (BGMI already has it though)

[keen vigil]

There is loading animation going means you might need to check your network, or restart the game, i believe you ve already logged in by now.

[jade orchid]

Its not opening till now

I have switch to LTE or Wifi

Both doesnt seems working

[keen vigil]

Try click repair client?

In logging menu

[jade orchid]

Its not even showing that

Even i reinstalled

My wifi also working perfectly fine on 20mbps speef#d

Speed

[keen vigil]

Can you show me another screenshot

[jade orchid]

Can i give u the whole recording ?

[sullen lion]

Wer u from?

[jade orchid]

Is it allow me to share screen recording here?

Pakistan

[sullen lion]

send in #media

try changing dns in wifi and login. use 1.1.1.1

[sullen lion]

@jade orchid

[jade orchid]

I have sent there

Pls check

[sullen lion]

i saw, try this..

Im from ind. i face this, but changing dns for me works.

[cyan citrus]

You may send your concern in the #copyright channel and wait patiently for a response.

[jade orchid]

Its not working 😦

[cyan citrus]

What is your device, @jade orchid?

[jade orchid]

Iphone Xs

Even in LTE its not working

[cyan citrus]

Please reset your device settings one time through settings > General > Reset > Reset All Settings, @jade orchid. Reboot your device and attempt to log into the game again.

[cursive oxide]

does shooting the cursed corpse effect our accuracy statistic?

[jade orchid]

How to reboot?

[cyan citrus]

Restart, @jade orchid.

[storm flume]

Please do not use languages other than English, @fleet blade. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[jade orchid]

Thank you so so so so muchhh @cyan citrus

Its workedd❤️❤️

From reseting network setting

[cyan citrus]

Glad to hear that, @jade orchid. Please do come back again, should you have any other concerns.

[jade orchid]

Tysm ur supports system is fast and accurate

[stone drift]

How to deal with fake Ping ?
because literally I tried everything.
Even I changed my isp

[fleet blade]

hello guys, I am writing from cold and dull Russia, guys please help me my account was unfairly blocked, I didn’t play a single classic match this season, only team fights, I didn’t use configuration cheats or something like that, please help me I spent 3 years of my life on this game and this account

I would like to talk to a live person from customer service

I wrote to e-mail there, the bot always answers, no matter how I describe my problem

I'm waiting for your answer like Hachiko

[neon moss]

Anyone can help me please with something??

[storm cape]

One message removed from a suspended account.

[lost galleon]

Hello
my account has been hacked

what i can do to return my account back

[fiery mirage]

Help

[rugged panther]

can I report a teammate who has knocked me down many times and get them banned or smt?

[modest quartz]

Rp help

I am 49/50 rp and at my 3300 max?

I wont it let me use my mission cards or complete my last two RP missions

How am I supposed to get my 50 RP

I've been sitting here grinding arena kills to finish my missions and it's not moving

@lime juniper

<@&481161015728406538>

Why let me pay for Royale pass if I'm not going to be able to get my Max RP level

And why let me purchase mission cards if you're not going to let me use them

I use my real money for Royale pass and I use my real money for mission cards and then I'm just told I can't complete it

????

Like what am I actually supposed to do to finish my rp in the next day

If I can't use my paid for mission cards or my paid finish the missions i PAID to do.

[fierce swift]

Please help as soon as possible, my pubg account has been hacked

[cosmic kelp]

Can someone tell me when my phone is coming

[vague ocean]

i have already 66 merit why i cant play with friends

help

@velvet smelt

support help

help

Hellopppoop

[plush vigil]

Reach 80 merit,problem solved

[vague ocean]

Dnag

i love this game

before

i killed my friends accidentally

i love them so much

and they dont do my frend

we talk together happy

and we cant play

i love him

We play together

sadness

sad

[faint rain]

Hello, my personal account has been completely hacked and the intruder is tampering with the email of the game Currently, I do not know how to recover, I only have two Twitter and Facebook links I am in a state of anxiety and fear Because my account is not easy, it is very expensive for my heart I hope to find a solution I have contacted support and support, my information is complete except for the date, I am not sure of it correctly, and my request was rejected Please find a solution My passion for the game has died, because of the spam.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet blade.

[celest shadow]

How can we help you?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @storm cape. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You can report the player for griefing and punishments such as merit deductions and match bans will be applied.

[celest shadow]

You can purchase the Point Card: 100 (M7) from the Shop to increase your RP level.

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please have some patience.

[fierce swift]

In the game, ropot answer me
How do I speak to a customer?

[celest shadow]

You need to have 80 merit or more to be able to team up with friends. You will only lose merit if your teammates report you for intentionally griefing them. If it is otherwise an accident, there is no reason for them to report you.

[vague ocean]

aghh

i hate this

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please select answers from the FAQ bot that is relevant to your issue. Once you do, you will be contacted by a support agent who will assist you with your issue.

[faint rain]

I want to cancel the internal link Support did not help me

[faint swan]

Hi Concern,

I bought the PubG game UC from redeeming code on Tuesday dated: 15-Feb-2022
in starting everything would be fine but at the time of login of my old Facebook account which was banned by PubG, unfortunately, midasbuy synchronize my old Facebook account, and UC transferred to that account, so please resolve this matter and revert my UC.

The account on which the UC is going has been banned since last year by PubG.

Please return the UC to my new game account.

Awaiting your reply

[celest shadow]

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

We do not have any information in this regard.

[storm flume]

Please contact the customer service for further assistance, @faint swan. Refer to subpoint 5.4 in #faq for further information.

[indigo coral]

How to contact support?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @indigo coral.

[faint rain]

Hello, my personal account has been completely hacked and the intruder is tampering with the email of the game Currently, I do not know how to recover, I only have two Twitter and Facebook links I am in a state of anxiety and fear Because my account is not easy, it is very expensive for my heart I hope to find a solution I have contacted support and support, my information is complete except for the date, I am not sure of it correctly, and my request was rejected Please find a solution My passion for the game has died, because of the spam.

[winged pewter]

@steep pine your region?

Its happing with me also...my region is asia..

[steep pine]

Server is Asia is not a region 😓

[winged pewter]

Sometimes its counting but sometimes its dead @steep pine

[sinful ginkgo]

I would like to report a tiktok user who’s violating the game’s rules by playing with a radar

[fallen stream]

jesus christ im muted without any reason.

[faint rain]

The worst staff I am very dissatisfied with the service

[fallow dew]

Can someone assist me with my account got banned without breaking any rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fallow dew.

[fallen stream]

this is nonsense

[faint rain]

Unbelievably all this is caused by a damn intruder And there is no cooperation from you, and I was the thief Where is the respect for players and taking their rights from intruders?

[unborn bone]

I need help from a developer on the WhatsApp platform

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @unborn bone. Remember to read through #faq before asking questions in the support channels.

[unborn bone]

I have a problem that I forgot my internal email

I still remember the password

[lean delta]

I need help with a teammates pulling a dirty tirck by dropping their bad armour for my level 6 steal frost armour max attachments

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @steep pine. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @sinful ginkgo.

Please contact the customer service for further assistance, @faint rain. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Try searching for the keyword PUBG MOBILE in your Gmail. A screenshot has been attached below as an example. If you have multiple e-mails, you may need to try this for all of them.

[celest shadow]

Feel free to provide your feedback in #old.

[uncut lily]

Hello I would like to know why there’s no Jujutsu Kaisen mode in pubg Korea ?? Or at least in my pubg there’s no mode !!?

[quiet valve]

is pubg emulater player base is very less ?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @uncut lily.

[celest shadow]

Yes, there are more mobile players as this is a mobile game.

[lean delta]

@celest shadow I need help

[storm flume]

Please do not use languages other than English, @azure skiff and @maiden mica. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

We are unable to provide assistance if you do not ask a question or state a problem, @lean delta. Remember to read through #faq before asking questions in the support channels.

[random urchin]

hello PUBGM team, i need help regarding my
account which is banned for 1 year due to UC
purchasing which apple failed for a
successful transaction. my issue with app
store has been resolved now and i got my
money back, now i want my account to be
unbanned so that i can pay again. i will be
grateful i you put my account under
deduction process Thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @random urchin.

[languid cedar]

Sir please help me i want to change my region

[cyan citrus]

What is the issue you are facing when trying to change your region, @languid cedar?

[quartz venture]

Hello, I am writing to you about the ban of my account for one year for playing with a cheater, I want to say that I did not know that this player uses cheats because he used them secretly. I ask you to reconsider the ban on my account or at least reduce the blocking period. Thanks
My ID: 5242202527
My nickname: BM-ISRAPILOV

[polar marsh]

Please refer to the private message from @polar marsh for further information, @quartz venture.

[white perch]

Please look into my case
I did not cheat or help cheat
5137928704
MS13丨FALKCON

[azure skiff]

Can you help @cyan citrus why i can't
In

[cyan citrus]

Is your account suspended?

[cyan citrus]

What is your country?

[azure skiff]

India

[white perch]

YasYes by mistake

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @white perch.

[azure skiff]

But every time i login Before it works

?

[cyan citrus]

Not something we can help with, @azure skiff. The game is currently not available in your region.

[azure skiff]

Ok

[inland zenith]

And... WHAT...THE....HELL

1. Weapons are not taken in the second slot

2. WHY IS IT CHANGING ITSELF!?

[azure skiff]

I think game error

[inland zenith]

In that case, let this damn game compensate for its miserable lags !!!

I post here every damn day

[azure skiff]

I can understand bro

[inland zenith]

325 results

Almost every day I sent a reports

Well, why not enter the tester profession and pay for it? xd

[azure skiff]

What device you have

[inland zenith]

a couple of days ago I jumped high, but died from any fall
I flew off erangel yesterday, damn it. into orbit
Today I can't control my weapons!!!

[inland zenith]

Xiaomi redmi note prime 5a

Lol

[azure skiff]

In case your device is lag I think

[inland zenith]

My telephone is a normal

I find game bugs all the time

On different devices.

Broken game. Phone not included

[crisp venture]

Is it necessary to provide exact registration date to pub customer support as i am not able to open my account due to 2-step verification enabled by hacker in my account.So as per contacting apple customer support i found my exact date when i installed pubg @cyan citrus @celest shadow

[sterile remnant]

I cannot find my number to link

The third link

Can anybody help mee

@cyan citrus

[celest shadow]

Sorry to read that you experienced this issue. Please submit a report regarding this in #old and include the following information in your report.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[celest shadow]

Can you please elaborate on your issue and provide us with a screenshot?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @primal cape.

[cyan citrus]

It is necessary to provide the exact registration date for your account.

[night cloak]

My account is not banned! My account isint deal with any violations. And answers is this?😀😀😀 my questions is what support doing there is only robbots?

Waiting day after day and same answers no solutions

[ripe heron]

Boys

Help me my account is hacked

Unlink Twitter please

[night cloak]

Not right place for that

@ripe heron you can get help ingame support 💪🏼

[ripe heron]

no one answers I don't urgently need to log in to my account

[spark crater]

[e-mail] hesabım haksız yere banlandi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spark crater.

Please refer to the private message from @polar marsh for further information, @spark crater.

[storm flume]

Please contact the customer service for further assistance, @ripe heron. Refer to subpoint 5.4 in #faq for further information.

[brisk idol]

I Have Same Issue.

[modest quartz]

@cyan citrus how do i know my exact registration date?

like is there a way to find that out prior to enable 2fa

[cerulean scroll]

You mean when you created your PUBGM account?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[sharp bobcat]

id:5543953760

sebebsiz ban yed

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sharp bobcat.

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Hello, my pubg account is linked to Google play and Twitter but a malicious person managed to hack my Twitter account so I no longer have access at all the person connects and I got banned for 1 day for violating the terms of use for which I am not responsible. I wish to unlink my Twitter account from pubg but it is necessary to wait a period of 7 days but the person connects each time so the operation is cancelled. I don't know what to do I reported to Twitter that the account was mine but they tell me that I have no proof when it is. thank you

[carmine rivet]

Half way through last chapter Metro royale stopped working for me and the issue carried over to chapter 6 aswell. If I use a different account it works though, will this ever be fixed?

[cyan citrus]

Then it means that Metro Royale may not be available for you on that account, @carmine rivet. You can contact the customer service in-game for further assistance with this.

[thorn kindle]

Where can i purchase the rookie weapon 😩

[modest quartz]

Yes

[cerulean scroll]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways you can obtain this:

1. Check and use the date of the achievement "Linked I". You can access this by going to Missions > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[steep pine]

Not counting

[celest shadow]

There is a daily limit of 140 points.

[steep pine]

I taking about first picture

@celest shadow

What is this😓 😓

[celest shadow]

Please try restarting your game.

[steep pine]

@celest shadow restart several times but nothing is happening

[celest shadow]

Please submit a report for this bug in #old.

[celest shadow]

Can you try performing a routine repair from the login menu?

[steep pine]

@celest shadow thx

[neon moss]

Kr version there is no mod in it... Why??

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @neon moss.

[nimble fable]

Hello one hacker hack my pubg account and I cannot access my pubg mobile account

[cyan citrus]

Please contact customer support of your social media account and customer service in-game for further assistance with compromised accounts, @nimble fable.

[nimble fable]

I linke only twitter but he add in my account by 3rd link and Link his email and phone number

Please help me

[cyan citrus]

This is not something we can help with, @nimble fable. Please contact the customer service in-game for further assistance.

[nimble fable]

Ok

[unborn gull]

I can't request to become an investigator I've done all the required steps the only one that is still red is the have an accuracy of 80% or higher which I have done and answered all review videos correctly

[grave mason]

Why The Game Restricted Iran and I can't login without VPN 😔🇮🇷

[lean ocean]

Do someone know how I can contact the pubg team?

Hey?

[cyan citrus]

You can contact the customer service through in-game, @lean ocean. Please refer to #faq sub point 5.4 for further instructions.

[lean ocean]

I know

I did it

But without end @cyan citrus

[cyan citrus]

What is the issue, @lean ocean?

[lean ocean]

I don’t remember my mail password to login

I do reset password

But in the mail there isn’t nothing

@cyan citrus

[opal knoll]

I keep getting this after I updated the game. When it lets me log in I cant download maps it says "Network is not stable" while I have a really good wifi connection and 30 ping. I just reinstalled the game and it keeps popping up. I cant even log in now

[meager pumice]

@celest shadow do u have maybe rules for upcoming PMCO
(Happy Birthday!)

[ivory pollen]

Hello! Why is the support in the game not responding to me, I wrote to them more than 21 hours ago, but there is no answer. ID 5303504446, Nickname "AlimKiller1".

Help me admin!

[cyan citrus]

Apologies for the delay, but could you elaborate on this?

[cyan citrus]

Hello! What is your country?

[cyan citrus]

You can find PUBG MOBILE Official Competition Rulebook through the following link.

https://esports.pubgmobile.com/Documents/PUBGMOBILEOfficialCompetitionRulebookV1.2.2_clean.pdf.

[lean ocean]

When I wrong the password between the password there is reset password and I click on there but next these I click on obtain but on the mail didn’t arrive anithing

[cyan citrus]

Are you sure that you have entered the correct email address, @lean ocean?

[lean ocean]

Yes

[cyan citrus]

When is the last time you have received a verification code on the same email, @lean ocean?

[lean ocean]

Never

I never login with the verification code

[cyan citrus]

It is possible that you have entered an incorrect email address, @lean ocean. You may try again at another time or contact the customer service in-game for further assistance with this.

[lean ocean]

I didn’t wrong my mail

I have 2 mails

[cyan citrus]

Please feel free to contact the customer service for further assistance with this, @lean ocean.

[lean ocean]

Can I talk with a pubg team?

Because I did it

[cyan citrus]

You can only contact the customer service through in-game as I have mentioned before, @lean ocean.

[lean ocean]

Without results

[cyan citrus]

You may try to contact them again, @lean ocean. Unfortunately, this is not something we can help with through the community.

[lean ocean]

But the costumers service are bots that resolve my problems

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly, @lean ocean. After that, wait patiently for a response from the customer service. This is to save extra resources and time due to enormous number of requests every day.

[ivory pollen]

Help!

[night cloak]

@cyan citrus since android 12 or game version 1.8 idk i updated both around the same week and since then ive been getting lots of stutters and lag spikes (fps and ping)

[cyan citrus]

Please mention your device, @night cloak.

[night cloak]

S21 ultra

[cyan citrus]

From where did you download the game, @night cloak?

[ivory pollen]

Can I apply here?

[night cloak]

Google play store obviously

[lean ocean]

I did it

[lean ocean]

Can you contact the pubg team?

[cyan citrus]

Please understand that customer service receives an enormous number of requests every day which can cause a delayed response. We kindly ask for your patience while they process your request.

[meager pumice]

Thank you

[cyan citrus]

We cannot do that. We only provide community support through this platform and we are not affiliated with the customer service.

[cyan citrus]

You are welcome.

[night cloak]

@cyan citrus

[lean ocean]

Ok thank you too

And how I can contact with they?

I can’t right?

[cyan citrus]

Only through in-game as I have mentioned before, @lean ocean. You may refer to #faq sub point 5.4 again.

[ivory pollen]

Can you tell the approximate response time of the support service in the game?

[cyan citrus]

Unfortunately, no, @ivory pollen. They will get back to you as soon as they can.

[ivory pollen]

here you can apply for missing items from the cases?

[cyan citrus]

Could you please elaborate, @ivory pollen?

[cinder jewel]

Hello,
what determines the highlights moments top
? Do you need to have the appropriate rank to have access to a generator

[night cloak]

?

[cyan citrus]

Hello! Yes, the Top Highlights feature will only be available for certain tiers.

[night cloak]

Crown

You need crown to participate

[cyan citrus]

Please try to do a Routine Repair of the game from login menu and clear game cache one time. Also, navigate to your device Settings > General Management > Reset > Reset All Settings. Reset your device settings and reboot the device. Also, make sure that your device has enough storage left.

[ivory pollen]

Look, I recently deposited UC into my account, and spun the roulette with upgradable skins for 200 spins, but I didn’t get anything. In the game, you have the following odds: 0.87 for legendary quality, here I want to know how many times I get an item of legendary quality, 100 : 0.87 = 114.9 cases. We round up to 115 cases. Answer: 115. But I didn't get anything. It turns out your chances lie.

[cinder jewel]

What level is it about? Ace rank?

[cyan citrus]

What is your current rank, @cinder jewel?

[night cloak]

I tried repair and rebooting also reinstalling and i got plenty of storage left and i also cant just reset my phone because its my personal phone with a lot of data on it

[cyan citrus]

That will just reset your device settings and you will not lose any data, @night cloak.

[night cloak]

Oh my bad

Then ill try that out and comeback with my results

I hope its fixed or atleast more stable

[cinder jewel]

I have this option top highlights moments, I have Ace +. But my friends don't. and my question what exactly does it depend on

[cyan citrus]

It depends on your rank, @cinder jewel. May I ask what is the current rank of your friends?

[ivory pollen]

I’m wait… @cyan citrus

[celest shadow]

You may seek assistance related to PUBG MOBILE esports at https://discord.gg/esportspubgm.

[cyan citrus]

That totally depends on your luck, @ivory pollen. The percentage of 0.87% for receiving a legendary item will be same for all the openings. Your luck to get a legendary item will not increase for PUBG Lucky Crate, but the progress bar will fill and you will have a chance to get one of the items available in the crate. That again will depend on your luck.

[cinder jewel]

a crown, a diamond have friends. Only from the rank of Ace is it possible to have top moments?

[cyan citrus]

You can also receive it on crown rank, @cinder jewel. What is the country of your friend?

[cinder jewel]

Poland Bro😄

[cyan citrus]

Odd. Please ask them to contact the customer service through in-game if they do not have access to the Top Highlights feature yet, @cinder jewel.

[ivory pollen]

I'm sorry, but these are the chances that are written in the game, they must justify themselves, and the game does not indicate that this chance is shown only for guaranteed boxing. Also, you yourself indicated that this applies to all boxes.

[night cloak]

@ornate sinew

[zinc cave]

HI My account has been banned without any reason knowing i did not violate the company’s rules and did not use any hack or other things..please take the problem as soon as possible my name is NSĪī
my ID: 594406167

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zinc cave.

[woven fiber]

what is the difference between the two

[unreal hill]

Hello PUBG MOBIE Team!
I Play PUBG From Season 2 And PUBG Ban MY Account One BY One
First Account Was Ban In 2019

And Now My Second Account Was Alo Ban Yesterday By PUBG I Am Middel Class Man And I Spent Most Money On My Account Please UNBan My Account Or Please Overcome The Timeing please Irequest You.
My PUBG ID:5393631835

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unreal hill.

[cyan citrus]

What is the source of this?

[gaunt valve]

How to solve this problum

[cyan citrus]

Please try to do a Routine Repair of the game from login menu, @gaunt valve.

[weak flower]

@quendi why ididnt got my reward it been over20days😓 if u cant provide uc why u make the competition ?
I didnt palyed pubg i think pubg scammed me !

[cyan citrus]

I believe you have already been answered by the community team before, so please wait patiently and avoid repeating the same question, @weak flower.

[weak flower]

It been 20 days see date!

[cyan citrus]

Thirty days is the time span, so you can come back after that if you do not receive the reward, @weak flower.

[weak flower]

That wont be fun to wait 30days or more 😓

I cant do royal pass

[mystic epoch]

The person who is habdling my case in customer service request is horrible, ive explained very reasonably to the issue and he sent me the same response over long period of time of waiting

I would like to report him

[weak flower]

[mystic epoch]

Customer service here is trained to use copy paste scripted lines and its the worst kind of treatment at all

[balmy jackal]

Is It a Typo???

[woven fiber]

epin dijital

[cyan citrus]

As the top 500 players on each server will get the conqueror rank, there is no exact number that will define the ranking points required to reach the conqueror. You may provide your feedback about this through #old.

[cyan citrus]

This is not an official source.

[balmy jackal]

so only 500 people get conqueror on each server?

[cyan citrus]

Yes, @balmy jackal.

[astral field]

Hi , please i need some help

[cyan citrus]

Hello! How can we help you, @astral field?

[cold bough]

Nice

[astral field]

I had a 360 uc and entered to buy season 8, it is better to discount the uc from me and I did not enter any group

@cyan citrus

[cold bough]

Nice

[cyan citrus]

Are you referring to the Group Purchase Perks event? Please elaborate.

[meager pumice]

Thanks

[woven fiber]

YouTube channels with over 1 million subscribers recommend this site

[astral field]

@cyan citrus Yes, but I was trying to enter my friend's group, but I received a message that I lost the connection, then the uc was withdrawn from me and the Season 8 card, which is estimated at 60 uc, was withdrawn

[cyan citrus]

They are not official either. The only official way to make purchases is through the following link.

https://www.pubgmobile.com/pay.

[astral field]

@cyan citrus But this is a bug from the game

@cyan citrus please, i want the discord of support in egypt or middle east

[night cloak]

How to get this

Banner

[cyan citrus]

We are sorry to hear that. Please contact the customer service through in-game for further assistance with this.

[astral field]

@cyan citrus thank you

[cyan citrus]

You are welcome, @astral field.

[odd grove]

Hi

I have problem in game

I send massage and no answer

I'm trying to finish accomplishing the threat from above but when I land in the right two places in the miramar map it doesn't count I did the routine repair and reinstall the game and send more messages but I don't get a response please help

[night cloak]

Hi i need help about ban reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[deft aspen]

Hello, I need some assistance with an account ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deft aspen.

[cyan citrus]

Please mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[odd grove]

@cyan citrus 5598948741
Name in the game is DessoukySaher

Divice Realme 3

Network Sawa STC

[cyan citrus]

Got it! Thank you, @odd grove. Please feel free to report the issue through #old in compliance with the channel's pinned instructions.

[odd grove]

Country Saudi Arabia

@cyan citrus Will the problem be solved

[cyan citrus]

The issue has already been forwarded, but we can not provide a reasonable time span for the issue to be fixed, @odd grove.

[odd grove]

@cyan citrus Will my question be answered here or in the game?

[cyan citrus]

We will surely let you know if we get more information, @odd grove.

[odd grove]

@cyan citrus thank you for helping me

[cyan citrus]

My pleasure, @odd grove!

[odd grove]

@cyan citrus I took a video of it

[cyan citrus]

Can you share it here, @odd grove?

[odd grove]

Its 308 mb

I dont have nitro

[cyan citrus]

You can upload it to YouTube and send the link here, @odd grove.

[odd grove]

Ok

[steep pine]

Where I can find this search whole map I did not find it

[night cloak]

where is moderatoe

[odd grove]

@cyan citrus https://youtu.be/8CNb5eAb8do

[cyan citrus]

Got it! Thank you, @odd grove.

[steep pine]

@odd grove this is not counting try it on fountain landing and in this also but nothing is counting

[odd grove]

@steep pine i know

[dusky yarrow]

I can't collect my rewards in Jujutsu Discovery. I got 280 point in last 2 days but am unable to collect the rewards. Can you please fix it. You can see my problem in the screenshot.

[dusky yarrow]

@cyan citrus Can you help?

[upbeat stratus]

I lost my rank protection after a member of the party left in squad and it said i could leave without consequences

That #22 sanhok robbed me man im trying to go for dominator that’s annoying

[night cloak]

It says that i have been banned for 7 days for team up
i didnt do anything like that
ever
u can review my gameplays all of it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[faint rain]

Unreasonable not to respond and I had no value so you respect players?

[tulip fractal]

steal my account. support takes a long time to do everything. and I miss all the fun in the game.

[night cloak]

i font take number why

Türkçe support yokmu yaaa

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

i cant speak

[uneven root]

Hey is there anyone that can help? I got the icon pop up on my screen that tells you someone else entered your account. I entered into my account and I see a Facebook linked to my account. Can someone help please?

<@&481161015728406538>

[icy osprey]

New rp in 2h?? Right

?

[odd sandal]

Hello, I'm confused about the 1,000 UC paid for the Rp mission rebate. I'm stuck on 3,500 and I can't proceed with the operation in order to reclaim the 1,000 UC. I've been frozen around 10 days ago and still stuck I can't collect anything !!! That's mean I lost my 1,000 UC ?

[modest quartz]

<@&481161015728406538>

@lime juniper

Why is RP making you pay to get RP points that you have to work for. Isn't it bad enough I had to pay 360 for RP for only one month

Now I'm supposed to pay to buy ranks or pay to get more points

I have to pay to be able to work to finish my missions

Why would I want to pay almost 600 UC for 1 month when it was 600 for two months and I could complete all my missions and get as many points as i could.

[odd sandal]

True that ! You're right

[fiery mirage]

<@&481161015728406538> I am have a problem where metro Royale say this feature is under Bata testing and its been happening since yesterday

@help

[olive dove]

Did you have access to this mode before this incident?

[fiery mirage]

Yes

[uneven root]

@olive dove could you reply to mine aswell? It’s urgent

[fiery mirage]

Yesterday is when it started

[olive dove]

Unfortunately, we can not help with account related issues.
You should contact in-game customer support and submit a request to un-link the undesirable social media account.

[olive dove]

Are you using the same device? Are you facing any network issues or your game account has any security concerns?
If the answer is no for all of the above, please consider doing a routine repair for your game client or reinstall the game.
If the issue persists, consider contacting in-game support for further assistance.

[fiery mirage]

Yes

[olive dove]

Feel free to submit your feedback regarding the RP experience in #old.

[fiery mirage]

I also Uninstaled and reinstall and it did nothing

I also did a routine repair aswell

[olive dove]

You paid 1000 UC to gain RP points.
The rebate option is a feature considering that you will be able to collect them again either from RP missions or other resources [daily missions...etc.]

You hit the Non-ELITE Mission Point Limit, therefore you can't gain any more points.

As aforementioned, Feel free to submit your feedback regarding the RP experience in #old.

[olive dove]

Then your only option is to contact in-game customer support to get your account checked.

[fiery mirage]

How do I do that?

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @fiery mirage.

[modest quartz]

@odd sandal a basically you have to pay 960 UC to be able to complete what you need to complete. To not have a RP point limit.

It's a scam

960 UC for the RP alone

[olive dove]

You do not have to pay anything, PUBG MOBILE is a free game.
Purchasing RP is an option not a must. The basic transaction is to pay 360 UC which are redeemable by the end of the RP month.
In addition to that, there are many offers to reduce this amount. For example, group purchase perks.

We understand that you might had different experience, therefore we are kindly asking you to submit your valuable feedback in here: #old .
This will help the community team to assess your concerns and to provide you with a better experience accordingly.

[odd sandal]

Alright so when I hit the non-elite mission points limit, byebye 1,000 UC? As simple as that ?

[olive dove]

You pay 1000 UC and you get RP active points in return, right?
You may use those points to open RP crates, in other words you have obtained a value in return of the paid amount of UC.

Your goal was to rebate the paid amount but this only depends on your calculations and being able to collect the rebate points.

[odd sandal]

Whatever I'll delete it

I'm active since season 2 and this is the first time I get nervous like that

[olive dove]

I understand your frustration, your feedback shall be considered.
Thank you for your continuous support to PUBG MOBILE.

[upbeat stratus]

McMÐ … relly briefly - im pushing for ace fominator and i lost rank protection after a guy left my squad and where i left after i got the message “you can leave without consequences for rank”

[olive dove]

You did not lose rank points, but you lost Challenge points(protection points). Correct?

[upbeat stratus]

I mean i can show screenshot

So basicly what happened i joined sanhok twice where a guy left

And i left as a result of that “this is after i get the text that i wont lose rank”

However my rankprotection kicked in somehow - wich sucks as it allows me to play more recklessly - often resulting in faster point gain

Now ill have to play suuper defensive

I had arround 620+

Before this

I would never had left if i knew i would lose my protection - that’s not what the message ingame states

[olive dove]

Noted, I will collect more information regarding this and will raise a concern about it.

[upbeat stratus]

Thanks amigo

You want my id?

[olive dove]

It would be really helpful, if you submit a brief report in #old .
Please make sure to include the following details:

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshots

Thank you.

[upbeat stratus]

Noted - thank you 🙂

[neon lynx]

_Hello Tencent company, (PUBG MOBILE)

_My name is, Bassel Aly

_My account has been banned right now without varning or cause and I have
not violated the terms and conditions of the game and I hope that my
account will be returend and solve the problem..*And I want to reconsider
the ban because I did not violate any rule of the user agreement.....

_ Thank you for your hard work and effort.

This is my
*Account ID: 5326126291

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neon lynx.

[idle sandal]

When will the new season update come out?

[boreal axle]

Hello PUBG Team, So i got random banned for no reason i didn't violate any terms of use and i understand those terms of use so i wont break it, maybe that was a random ban,you can check that i didn't violate terms of use (use hacks or any kind of cheats or download the game from unofficial site). please check whats going on with my account asap, My ID: 5267886641
Thank you,
Regards

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @boreal axle.

[slow torrent]

i can’t join or create a crew

help me

@neon patio i

[inner moss]

If your crew registered and/or played at least 1 match of the All-Talent Championship, then the crew will be locked for the entire duration of the tournament. During this lock, the crew leader will not be able to invite new players or kick existing players from the crew; and players in the crew cannot leave.

[slow torrent]

@inner moss

it says this

help me please

i have never cheated and i have already played 2 pmco with this account over 5000$ spent in this account

[past python]

where to use this coin cant find anywhere to use i have like 100 coin in my inventory

[inner moss]

Please contact the in-game customer service for further assistance in this regard.

[slow torrent]

the in game customer service never reply 😦 @inner moss

@lime juniper

[faint rain]

Why am I not being answered?

[storm flume]

We currently do not have a specific release date for the upcoming update, @idle sandal. Once we do, we will publish further information in #news.

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[celest shadow]

You can check your events center and see where you can spend these coins.

[celest shadow]

It spawns randomly throughout the map.

[faint rain]

Is this ignoring you not answering a question?

Damn, you are the worst team ever. You don't know the value of players or their respect

[celest shadow]

For account-related issues, please contact the in-game customer service for further assistance. Please understand that the moderation team on Discord is not affiliated with the customer service and is unable to assist with in-game account issues, other than to direct you to contact the in-game support team.

[night cloak]

Hello. Can PUBG mobile teams add “deleting account” option in the game settings? I would appreciate if this can be add in the future release

[storm flume]

Please do not use languages other than English, @young fern. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[reef kraken]

I have a problem can any one help me

[young fern]

my account was banned for 10 years for no reason, nor did I do anything against it.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @young fern.

[barren canopy]

Hey

[modest quartz]

Does team restriction allow people from bronze to platinum to play together or is it bronze to diamond

[barren canopy]

I was wondering if i can change my crew matches which are on 27 but we cant play om 27 so i was wondering if u guys change my crew play dates to other day

[cerulean scroll]

Players from Bronze tier to Platinum tier can team up with each other. Players who are at Diamond tier or higher can only team up with players within 2 major tiers of themselves.

[cerulean scroll]

You can provide your suggestion in #old

[barren canopy]

Anyone can help me with this.pls

[stone pulsar]

Does any know why I’m getting screen shake when I use my thumb to look around but when I look around with my gyro it’s smooth like it should be

I had an iPad Pro 10.5 that worked mint and smooth. I bought another after I broke the screen the same thing happened on it so I sold it and now but an iPad 9th gen and it’s still happening

Can someone please help with this

@neon patio

[tepid siren]

iPads are not allowed on any competitive match so are the players allowed to use ipad view on any devices ?

[cerulean scroll]

Modifying the game files or using ipad view might lead to your account suspension.

[tepid siren]

I am talking about in game iPad view feature

[tawny harbor]

Hello I wanted to report a problem with the server of South America that is walking badly gives peaks of rise and fall my normal pin is 20 ms but now it goes up suddenly to 600 or 500 and I was banned by mistake once when I pass the same I would like to know if you can give me a solution ami and the entire community of South America thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tawny harbor.

[barren canopy]

<@&481161015728406538>

[rugged panther]

How much points for conqueror?

[spring onyx]

Which server

[hollow thicket]

soo i someone logged into my pubg account and linked there mail how do i remove them

[haughty arch]

I'm unable to change my region

[feral forge]

Top 500 players at the Ace tier or higher will be promoted to Conqueror at 00:20 UTC everyday.

[solemn scaffold]

Hello my name is Mahmoud

My account has been banned without varning or cause and I have not violated the terms and conditions of the game and I hope that my account will be returend and solve the problem

This is my account ID 51586557365

[polar marsh]

Please refer to the private message from @polar marsh for further information, @solemn scaffold.

[feral forge]

Are you referring to Crew Challenge or All-Talent Championship, @barren canopy?

Also, please remember that the moderator role mention is only reserved for server related emergency.

[storm flume]

Please contact the customer service for further assistance, @hollow thicket. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Could you please elaborate?

[barren canopy]

My bad

[night cloak]

Hello Hi, my account has been blocked for 10 years and I would need some support :( I left my ticket but no one has answered me yet

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[haughty arch]

My 120 days of region is completed but still error

[feral forge]

Could you please provide a screenshot of the issue?

[haughty arch]

Verification code is not coming

[feral forge]

if you are unable to receive the verification code, please try again some time later or contact the in-game customer service for further assistance in this regard.

[haughty arch]

I received a code but when i enter code a promot come that first log in from your email

And i was already login from email

[strong matrix]

what to do?

This is the metro royal mode

I was told that it was because of the transfer of things, but yesterday I only shared things with my allies 2 times, they also shared with me. They have no blocking in the metro royal.

[celest shadow]

Please provide us with a screenshot or video recording of the issue, @haughty arch.

[haughty arch]

You can see in this video that i login from email and when i enter code they are again asking me to login with email

[celest shadow]

Please contact the in-game customer service for further assistance in this regard and consider submitting a report for this issue in #old.

[strong matrix]

You help me? @celest shadow

[celest shadow]

How can we help you?

[strong matrix]

I have a ban in the metro royal.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @strong matrix.

[sonic breach]

how to fix iphone 13 pro max 90 fps its very laggy

@celest shadow

[vagrant abyss]

@celest shadow hi there , I have a question can u help me out to understand something plz, if it's possible may I DM u?

[celest shadow]

Why does the 90 FPS setting provide 60 FPS in reality on iOS 15?

Due to the new power-saving feature of iOS 15, we will correct this issue for iPhone 13 Pro and iPhone 13 Pro Max in the next update (version 1.9).

We apologize for any inconvenience caused.

[celest shadow]

How can we help you?

[fringe plaza]

Ban avatar is removed why I still banned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fringe plaza.

[charred zenith]

@lime juniper

@lime juniper id: 6881731814 Ign: ๏۝۝۝๏ Frozen for 2 months n gameloop is up to date

[polar marsh]

Please refer to the private message from @polar marsh for further information, @charred zenith.

[vagrant abyss]

can u give me the pubg mobile support email address ? they told me to contact them from my respective account (email address) that is attached to my hacked account but I can't find the email address

[celest shadow]

The customer service's e-mail address is [e-mail]. For account-related issues, you need to contact the in-game customer service instead.

[vagrant abyss]

well my situation is kinda weird so I can do what they wanted me to do from in-game support, thx a lot for providing the email address

[little gull]

Hello i want to unbind my email

My account id is 5559047648

[stable mauve]

hi i'm banned for 7 minutes in the middle of a classic ranked match in ace dominator lobby 😭😭 what does this mean and how can i prevent this from happening in the future?

[celest shadow]

E-mail addresses and phone numbers can currently not be unlinked.

[celest shadow]

Please refer to subpoint 4.9 in #faq for further information.

[proud oracle]

Hi , I’m talking on behalf of a friend , basically her account was linked with fb and Twitter . So someone managed to got her Twitter creds and linked their email and phone number , she changed the password for both the social accounts , but however, that person is threatening her to take control of her account, can someone help. If you see the device logins , that nubia device is that intruder

[high night]

Hey I'm not sure if the question is at the right place, but the button in the layout for changing the skin of the car disappeared. resetting the settings to default and reinstalling the game did not bring any results. is there a solution to this problem?

[little gull]

Can i know whyy

[celest shadow]

Please inform them to contact the in-game customer service for further assistance regarding this.

[celest shadow]

Can you please provide us with a screenshot of what you mean?

[proud oracle]

I’ve been trying to reach them since yesterday, But sadly I don’t hear anything back

[celest shadow]

It is not yet a feature.

[high night]

Sorry, I can't express myself correctly. There is no icon for changing the skin in the car. the skin of the car changes only if I get into the default car. if someone else's skin is applied, sitting behind the wheel of a car, there is no button to change the skin.

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

Thank you for the elaboration, I understand now. The button is not available in the control layout at the moment, feel free to provide your suggestions in #old.

[unborn gull]

I can't request to become an investigator even after completing more than 50 videos and answered them correctly

And now all review videos are bugged with the reviewed cheat being speed boost for every single video

[sonic trench]

@celest shadow hello، Does vpn give bands?

[celest shadow]

Normally not, but it may occur. VPN usage is therefore not recommended.

[unborn gull]

Any way I can fix this? and become an investigator?

[sonic trench]

I am an emulator player and I have a problem entering the dual mode, but when I run a vpn, I can easily enter the question here, can I raise the band?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sonic trench.

[storm flume]

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[frigid atlas]

hi
My account was banned and I did not play with a hacker or break any laws ID 5399147557

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frigid atlas.

[fierce cargo]

Hello noob here ..my account has been frozen.. how can I fix this? 😊

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fierce cargo.

[chilly vine]

Its been 2 years since my account got banned for no reason .I was playing from IOS at that time. I was with my friend in cheer park playing 1 on 1 in 1 vs 1 arena and got banned for 10 years. Now its has been more than 2 years. I tried nearly 3 months to get someone's help but no was able to help me . Feels so frustrated for getting banned for 10 years which i never cheated or used any illegal operations. I dont how the f even ios user could change a file or code in Iphone. plz can anyone help me plzzz my account name AOExAmaterasu. Can one please help me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @chilly vine.

[eternal coyote]

Peace be upon you. Please, I want to unlink the Gmail account that is linked to my account

[cyan citrus]

Are you asking about the third linked E-mail, @eternal coyote?

[eternal coyote]

Yes

[cyan citrus]

You cannot remove third linked E-mail and phone numbers at the moment, @eternal coyote. This is not a feature yet.

[quiet field]

Its always like this...

Can i know why?

[eternal coyote]

Hi. I had an account stolen from me on 9/21/2019 after the end of season 8, the thief was playing with hackers and stuff, I don't know how to access the account and I don't know how to unlock the squad
account name:Shady123132
@cyan citrus can you help me I have all information

The last mobile I played with on the account
Oppo f11

[cyan citrus]

Please contact customer support through in-game for further assistance with compromised and stolen accounts, @eternal coyote.

[eternal coyote]

The bot will reply to me and tell me the shipping receipt. I shipped the Season 8 660 UC, but I don't have the shipping receipt. I lost it.

I have all information of account

[cyan citrus]

You will need to provide the required information to the customer service to prove that you are owner of that account, @eternal coyote. Otherwise, they may not be able to proceed with your request.

[eternal coyote]

I shipped but not a visa I shipped Fawery This Wallet in egypt belongs to CIB Bank

[cyan citrus]

Not something we can help with, @eternal coyote. We only provide community support through this platform and we do not deal with compromised or stolen accounts. You may continue with the customer service.

[night cloak]

When does this season end for ranked?

[eternal coyote]

Ok THX MAN

[cyan citrus]

On March 21.

[cyan citrus]

You are welcome.

[night cloak]

Why so long 😪

Ok ty

[cyan citrus]

Every season lasts 2 months. Every Royale Pass lasts for one month.

[stuck hedge]

Why even create a support service if they do not help?

[night cloak]

Oh true

[cyan citrus]

Please state your issue.

[oblique herald]

Please how can I fix this I didn't do anything

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oblique herald.

[stuck hedge]

I wrote in a personal about the ban of the account, so there is no answer, no hello

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stuck hedge.

[vagrant tulip]

Did you make the payment with an official category inside the app itself?

[eternal coyote]

Yes

[vagrant tulip]

Can you show me this category in the app itself?

[eternal coyote]

you are an administrator

[vagrant tulip]

I'm not an Administrator or a moderator in this server.

But i may help.

[eternal coyote]

I sent you private

[upbeat stratus]

I have been trying “in vain” to get clarification or a link to an announcement regarding the jujutsu kaisen event.

Could someone please clarify how the alleged “one rank protection a day” mecanic works?

Is it only on event maps “erangel and livik” does this apply on sanhok vikendi and miramar also?

Do you have to play with friends? Or can it just be randoms that you que up with in squads?

Is this for the whole jujutsu kaisen event period or is it time limited in another way?

Im 300 pints from dominator so this information would be invalueable for ranking - thanks in advance

[haughty gulch]

صباح الخير

[storm flume]

Please do not use languages other than English, @haughty gulch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[haughty gulch]

محتاج استفسار بخصوص الدوله

[storm flume]

Please do not use languages other than English, @haughty gulch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[silk raft]

how can i bypass the hacker lobby?? so many hackers in the emulator lobby..most of them are from Vietnam and India..Btw I am playing in ace master lobby

[broken seal]

Pls un ban may ack i am not cheater i am playing whit emulator my id 5812540793

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @broken seal.

[vagrant tulip]

Which emulator are you playing with ?

[silk raft]

gameloop

getting killed by hackers in every single match

[vagrant tulip]

There isn't what so called hackers lobby.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @silk raft. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[silk raft]

why indians and vietnamis ar playing in global version???the have specific version of their own... they are destroying the whole lobby

u guys should filter them from the lobby who have their own version of the game

[vagrant tulip]

Please don't target a nation. Cheater are from every where help stop them by reporting them.

Also not everyone is a cheater you need to boost up your skills.

[silk raft]

then why u guy's couldn't stop hackers?? isn't there any way to stop them?? not all cheaters are getting banned by reports

[fleet linden]

Account level 73 i am useing vpn and Background Google meet .
Please unban my account.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fleet linden.

[vagrant tulip]

There isn't any way to 100% Stop cheaters, not only in PUBGM but in all online games. It's what best technology can offer.

[sharp crater]

Is this for real??
Now the cheaters are not banned but only get merit deducted??
Do you think that even does anything to them if they can’t earn BP for few days??

Go check....he is still playing and no ban for him.....this is promoting hacking since they only get merit deduction

[vagrant tulip]

You can see for how long was he banned for in the security center- reports.

The ban message doesn't mean that he has been banned for 10 years.

[sharp crater]

Ummmm...please read the message....he wasn’t banned at all....only merit deducted

And you can see he is not bronze 5 and still holds the no.1 long shot title
And this guy only plays livik map...how do get 5-10 long range kills per match in livik

[storm flume]

Please do not use languages other than English, @reef sequoia. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[spice dawn]

Any admin or mod there ?

[cyan citrus]

Hello! How can we help you, @spice dawn?

[spice dawn]

i have pc with 4gb gpu and 16gb ram and core i7 pro 10 mb internet speed but my bullet is not register when i try to kill the enamy he also kill me first with some bullet how ?

i am use gameloop emulator

[reef sequoia]

Verification code not come

[spice dawn]

and also i got 20ms ping

[cyan citrus]

Most probably an issue with your network connection. Also, we only provide community support for mobile platform, so you may visit the official website of the Gameloop or their Discord server for further assistance, @spice dawn.

[cyan citrus]

Please try again at another time or contact the customer service in-game for further assistance with this.

[reef sequoia]

I always try within 3days but code not com

[spice dawn]

alright. let me ask there, thanks !

[wide geyser]

I buy a royal pass with UC 300 but I have

[reef sequoia]

I try after 24hour but no com verification code

[cyan citrus]

You are welcome.

[wide geyser]

Prime plus

I can change for rp plus

I don't use the token to buy :(

[cyan citrus]

Not something we can help with. Please contact the customer service through in-game for further assistance.

[wide geyser]

I do!

And just say wait for the m8 start

😪

[night cloak]

Hello ,please bring back pineapple set in one creted like season 10 1290UC all set please please pleading_face

[cyan citrus]

Please feel free to provide your feedback about the game through #old, @night cloak.

[unborn bone]

I would like to know the internal email

[vagrant tulip]

That was his punishment for violating the game terms of service.

The game has removed some of the benefits he got from the violation and also deducted from his merit.

[cyan citrus]

Are you asking about third linked E-mail?

[unborn bone]

@cyan citrus No, I just want to know the internal email address associated with my account because I forgot it, but I still remember the password

[sharp crater]

I don’t think you play PUBG at all for answering that …all good..no help needed here…I’ve got the answers I was looking for

[vagrant tulip]

I do play PUBGM and i understand that the aim of your message was that his account must be banned for 10 years and ranked removed. He did cheated but cheating doesn't only mean usage of 3rd party tool like hacking softwares etc. That's why he didn't get banned for 10 years. If you pay a closer look at the message they never mention that this player cheated by using hacking softwares they just mention cheating.

[regal blade]

When will bonus challange available in south asia

[lean ocean]

@cyan citrus my account is be banned

Idk why

For 10 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lean ocean.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @royal rain.

[opal cosmos]

Hello! Do you know, at what date Bonus Challenge will be finished? My region: Egypt

[cyan citrus]

No information regarding this, @opal cosmos.

[wild hare]

Hi iwant Support

[cyan citrus]

Hello! How can we help you, @wild hare?

[night cloak]

NR NAVONA AND NR TEAM they play vikendi all the time and they use cheats why don't you ban

[storm flume]

Please do not use languages other than English, @long vector. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wild hare]

Hello dear

I have problem in my account I can’t login my account he is tell me you have ban
My ID: 5123396985

My name : BLADE 『G2G』

The automatic responder who only responds to me, what do I do, I want a solution, you told me, the account is opened after 60 days, and now it says,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wild hare.

[winged kelp]

hi, can anyone help me. how can i fix events not showing.

[long vector]

Someone from PUBG Support was helping me, but he locked my account and didn't reply to me

[cyan citrus]

Hello! Please mention your country and share a screenshot of your main menu.

[haughty gulch]

🥰

[thin halo]

Did you share your login id and password to them and where did you get this PUBG support?

[tepid matrix]

Please for the love of god fix the recall bug Jesus Christ <@&639889499718942720>

[cyan citrus]

Could you please add more details about the issue you are facing or share a video recording, @tepid matrix?

[tepid matrix]

Thats why u had to read the #old yall are lazy as hell

Go search it on google pubg "recall bug"

[lost wraith]

Speak Russian?

Hi, can i recover my account if i lost all account links?

[cyan citrus]

If you do not want to add enough details that would be required to troubleshoot the issue, it would not be possible for us to proceed with you, so please add more details about the issue you are facing or share a video recording.

[cyan citrus]

You can only use English language in this server. For regional communities, please refer to #735483472432594994 sub point 3.1.

[tepid matrix]

Why are u deleting my reply lmaoo

[cyan citrus]

For issues related to accounts, please contact the customer service of your social media account or contact the customer service in-game for further assistance.

[cyan citrus]

I have asked you to add more details about the issue you are facing. Please do that or move to #chat.

[lost wraith]

I lost my accounts and can't recover them, how do I log into my account?

[cyan citrus]

As mentioned earlier, please contact the customer service of your social media account and customer service in-game for further assistance with issues related to accounts, @lost wraith.

[lost wraith]

Your support service in the game did not help me, firstly, secondly, why should I contact social network support? if i lost my accounts a long time ago, as i already wrote, i can't recover them, just help me to login to my account.

[ruby apex]

The groza doesnt glow like its supposed to be in the final form in the game. It only glows in the lobby. Is it a bug or what? Because in every weapon what we upgrade and see is exactly what we are supposed to see in game.

[lavish yarrow]

Someone randomly sent my account 1300UC, but I did not buy or ask for it? I’m not sure if this is a top up error or some form of hacking. I have not received any mail or purchase confirmation either.

[lavish yarrow]

The groza only glows when you kill someone

[night cloak]

I wanna turn off the lobby gyro feature cause its too annoying
How can i fix there ia not option for that

[cyan citrus]

Your account security is your own responsibility. As we only provide community support through this platform, we will not be able to help players with issues related to accounts in any way. That's the reason we redirect them to customer service instead. If you are unable to retrieve your account, please feel free to create a new account and continue playing the game.

[cyan citrus]

Please feel free to contact the customer service in-game for further assistance with this.

[lavish yarrow]

I tried contacting customer service about this, but ultimately it just ended up with me sending a message. I am very worried that someone may have hacked into my account or is deliberately sending UC to incorrect people.

[lost wraith]

Does that mean I can't get my account back?

[cyan citrus]

If you believe that your account has been compromised, please change your password and logout from all the devices for both your social media accounts and PUBG MOBILE. Also, enable two-factor authentication. As we only provide community support through this, we will not be able to help you with such issues related to accounts or purchases. You may try to contact the customer service again.

[cyan citrus]

This means that we will not be able to help you with this in any way. You may refer to my previous response or contact the customer service again.

[cyan citrus]

I don't think that's possible to turn it off individually for lobby, but you may try to turn off gyroscope through your in-game settings > Controls.

[night cloak]

I wanna give a feedback to tencent to add a option or off lobby gyro or remove it cause its too annoying

[cyan citrus]

Please feel free to provide your feedback about the game through #old, @night cloak.

[lost wraith]

I can't contact the developers directly?

[cyan citrus]

The only way you can contact the customer service is through in-game, @lost wraith.

[granite leaf]

Hello! Is there any way to change the voice message into a different language? Like japanese?

[cyan citrus]

That's not possible at the moment unless you have unlocked certain regional voice packs, @granite leaf. Please feel free to provide your feedback about that through #old.

[granite leaf]

Thank you

[cyan citrus]

You are welcome, @granite leaf.

[lost wraith]

The thing is, they always give the same answer. Okay, there's nothing you can do, have a nice day.

[hollow flint]

I want to talk to the admin please

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @hollow flint. Remember to read through #faq before asking questions in the support channels.

[hollow flint]

welcome

[storm flume]

Please do not use languages other than English, @undone tendon. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[undone tendon]

لاWhy doesn't my device support 90 frame, knowing that it supports 120 Hz

[hollow flint]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow flint.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sinful osprey.

[worldly breach]

Hello, my account has been hacked. I need help to recover the account

[cyan citrus]

Please contact customer support of your social media account and customer service in-game for further assistance with compromised accounts, @worldly breach.

[worldly breach]

no one answered me

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @worldly breach. Please wait patiently while they get back to you.

[worldly breach]

Thanks

[cyan citrus]

You are welcome, @worldly breach.

[worldly breach]

I have links to the account, but the thief linked the account to his phone number

[cyan citrus]

Not something we can help with, @worldly breach. Please continue with the customer service.

[static granite]

Hey, Can i edit and use images in #news as my Youtube thumbnails.

[worldly breach]

There is no hope to recover the account

[night cloak]

@cyan citrus it didnt fix the issues

[cyan citrus]

In that case, you may report the issue through #old in compliance with the channel's pinned instructions or contact the customer service in-game for further assistance, @night cloak.

[worldly breach]

This is the message that comes when I log into the game

[cyan citrus]

Again, not something we can help with, @worldly breach. Please continue with the customer service and avoid repeating the same questions here.

[worldly breach]

I'm sorry

[dark bridge]

I have a problem

That I can't enter tdm

But I can enter classic and other stuff

I don't know why and it tells me I have a connection problem but my internet is very good and as I mentioned that I can enter classic

[night cloak]

@cyan citrus i have a question about the game is it possible you can answer my question?

[cyan citrus]

Hello! Please mention your device and country and share a screenshot or video recording of the issue you are facing.

[silk heart]

Hello

[cyan citrus]

Please state your question. I will try to answer that if I have enough knowledge about that.

[cyan citrus]

Hello! How can we help you?

[silk heart]

Hello, my phone number is not on my account, and additional verification is enabled, because of this I cannot log into my account, how can I untie someone else's phone number?
I can't log in to my account, it asks for confirmation by sms sim card. My binding was untied, but I still have mail.

[night cloak]

I've been performing very good the last couple seasons (also arena mode) but i keep getting people that aren't on my skill level and sometimes i get people who i cant even kill properly i rarely face someone with similar skill why is that?

[cyan citrus]

Please contact the customer service in-game for further assistance with this.

[cyan citrus]

I don't think this is something we can help with. That totally depends on your personal preference. However, you may get players with higher skill level, the more you advance in your rank.

[silk heart]

I already contacted the support service in the game, but they didn’t help me there, I wrote to the post office, they didn’t help either, and now I’m writing to the discord, with the hope that you will help, I spent a lot on this account

[night cloak]

eh alright atleast a answer thanks

[cyan citrus]

As we only provide community support through this platform, we will not be able to help players with issues related to compromised accounts. Also, your account security is your own responsibility. You may try to contact the customer service again or create a new account to continue playing the game.

[cyan citrus]

You are welcome.

[dark bridge]

My device is Samsung galaxy a51 the country is Egypt and this is the screenshot

[cyan citrus]

Are you using WE as internet service provider, @dark bridge?

[dark bridge]

No

[silk heart]

what can i do to get my account back? support is not helpful!

[cyan citrus]

Got it! This might be an issue with your internet connection. Please try to do a Routine Repair of the game from login menu and clear game cache one time. Also, reset your device settings through Settings > General Management > Reset > tap on Reset again > Reset All Settings. Confirm the action to reset the device settings. Restart your device one time and see if it will make any difference.

[cyan citrus]

Again, not something we can help with. You may refer to my this response and please avoid repeating the same question, @silk heart.

[silk heart]

ok

thanks

[cyan citrus]

You are welcome.

[dark bridge]

I did the repair and every time I open the game it tells me to download the arena maps again

[dark bridge]

It didn't make any difference and it tells me to download the arena maps every time I enter the game

[cyan citrus]

Please reset your device settings, do a Routine Repair and clear game cache one more time, @dark bridge.

[dark bridge]

Ok

[night cloak]

@cyan citrus can i continue playing pubg if i root my android device?