#questions
1 messages · Page 1539 of 1
I won’t complain to my own acc
Wtf
Or google translate has a problem
I have the last game. There is a cheater. Do something. This information is enough, don’t you?
I sent my id
What else?
Report feature cannot be found here because you are trying to open your own profile. If you want to report another player, you will need a different numeric user identification for that player. If you don't have one, this is not something we can help with.
Hello, someone else's mail was linked to my account, where can I contact?
@cyan citrus if hacker has linked his number and enabled secondary verification by which SMS code goes to hacker number when logging with my apple id and email id.After ban period finishes will i be able to login to my account or still SMS code will go to hackers number ?
Still the sms will be sent to the number which was registered it doesn't matter if your account is banned or not.
Any info about 1.9, when is the release ~date... approximately
We currently do not have a specific release date for the upcoming update, @ionic slate. Once we do, we will publish further information in #news.
Hello developers, I completed the marksmanship achievement, fulfilled all the conditions, but I didn’t get the achievement, what should I do? My ID: 5294346451
Hello, I'm playing pubg in Croatia and my friend is playing in the UK. Somehow he has 24 days left for the Premium crate, and i have 3. How is this possible and is it a bug? Both screenshots below
Both screenshots were taken yesterday evening
could be glitch
This should be because of different regions.
will there be a collab of pubg mobile and huawei app gallery ?? as i wanna top up UC but if there will be a collab i can get some pretty sweet deals from app gallery i can wait but idk if it is confirmed or no
No information regarding this.
owh- 😦
Does that mean Croatia got the Premium crate before the UK, or does it just last longer in the UK?
is it possible to unlink my mail from my acc if i only have invoices from season 17? because mail has been disabled
We don't have much information regarding this, but It will be different for some regions when it comes to premium crates.
You cannot remove third linked E-mail and phone numbers at the moment. This is not a feature yet.
But I thought the Support can unlink the Mail
Because my Mail got disabled
They mostly do that only if your account is compromised, @broken flare. You can try to contact them through in-game. Also, any questions related to invoices should be redirected to the customer service. Only they can check if they are credible or not.
Okay thank you 🙏 👍
You are welcome, @broken flare.
You can do it through your profile, tap on Music option and tap on Playlist Settings, @urban jetty. After that, select the music you want to play in the lobby background and tap on ''OK''.
ok thx
You are welcome.
how can i reach maximum limit when there are some missions left for me?
Peace, mercy and blessings of God be upon you. Today, I have a video showing an error in the map of Levik + it may be a gulch for players. Rating @lime juniper
I hope for a reply as soon as possible
@cyan citrus What happens if someone is afk in arena and we report them for being afk?
Why is the mask not showing?
Hey, I have evidence of cheater.
There's no more #report channel?
I used to report them a year and a half ago.
Please report it in #questions.
Put the video there?
Please refer to #faq 5.1
Yes.
Ty
I mean, put it here, or where, I don't understand 🤦🙂
But I explained the glitches in Diss PUBG Mobile, a normal dial? + Sorry for the inconvenience
@vagrant tulip What I can do if someone broke up my account and attached Google Play but my email address is on the character
Apologies i can't understand your inquiry?
You may login through your email address Ingame and contact customer support to unlink the game center link.
In Discord for Arabs, pubg, right, Discord, pubg Mina
You report it here too as you inquired about the issue here too.
@vagrant tulip how do I contact support? I picked it up and only the bot answers and I can't find where to write
Type my account got hacked and continue with the faq bot untill the last step and wait couple of days for an employee answer.
How do i change a shared moment from private to public or friends can watch? Is it at all possible?
Please refer to the private message from @polar marsh for further information, @silver rock.
Is the no-footstep sound punch-jump trick allowed? Can you be banned for using it in-game?
I highly doubt you who’d get banned from it
Literally YouTubers use it so much
I want to change my region?
What is the issue you are facing when trying to change your region, @wispy spruce?
Please try to log into the account with your linked E-mail and attempt to change your region again, @wispy spruce.
Thanks
@celest shadow Can you help please?
@cyan citrus I can’t see or change my region what is the solution please?
Region change option not available for you if you created account in EEA or move to .
Please remove the RP point limit in the next update its a scam we can't open more crates due to that
Please feel free to provide your feedback about the game through #old, @tropic tangle.
Please change my avatar. They specified the day you changed it. It was a long time ago on today's date. I want a solution. Thank you.
iD: 51536688729
Region: Qatar
Network: WiFi/ data
Device: iphone11 pro
You may need to wait for that cool-down to be over to change your avatar again, @stark sundial. Please feel free to contact the customer service in-game for further assistance with this.
I waited for it, it was yesterday, but they extended it to 23
Unfortunately, this is not something we can help with, @stark sundial. As mentioned earlier, you can try to contact the customer service for further assistance with this.
Did you mean this one?
Yes. That one.
Here are the punishments:
wait, so me leaving while on spawn island counts as griefing teammates?
even if my other teammates left before me
?
Well, I didn't notice any merit deduction of any player yet. I'm tracking few players from last 1 week which went afk in ranked classic and arena tdm and quick match.
You can contact Twitter's customer service for further assistance, @quiet tendon.
When will the Bonus Challenge open
The game will impose a match ban if you repeatedly enter a match, then leave right after. Once or twice should not be an issue.
On top of that, everytime I report someone for being afk, I always receive an in-game mail which says no cheating activities were detected.
I want to activate the secondary verification feature and the verification code was not sent what is the solution
ah okay, thanks!
Hi, I have a problem with account binding.
I report the players remaining idle for whole match under AFK but the system sends mail in security section as Not Cheating when I didn't even report it for that? 🌚
me too
same, I was late
Can you please provide a screenshot?
Unfortunately, as soon as a team mate leaves a match while on spawn island, name of that team mate is removed from the list on report dialogue box. So they cannot be reported.
Can you also please provide a screenshot?
Gimme a minute and
Please help
why
Here are 2 from few days back.
I want to do secondary verification and the verification code was not sent to my phone number
The game can automatically detect if the player has repeatedly left a match on Spawn Island. If they did this multiple times, the system will impose a match ban and they will have to wait before they can enter a match.
When will the Bonus Challenge open?
Then what's the point of adding the option Leaves match while on spawn island? 
Please provide us with additional details on your issue.
?
How to get this?
That is part of the Merit Info, not in the report feature.
Please contact the customer service for further assistance, @quiet tendon. Refer to subpoint 5.4 in #faq for further information.
My game account linked it to the phone number and I have it now. But I want to cancel this connection now.
It is available under Greifing.
scroll down on the report message, then press security center
E-mail addresses and phone numbers can currently not be unlinked.
In the in-game mail? Or in settings?
in game mail
Please answer
Ok. I'll check next time. Thanks 
Correct, that is its category but this is automatically handled by the system. You can still report a player if they intentionally idled or left in the middle of the match.
Screenshot
So when can we untie it? Because that's really annoying. Please help
No ETA.
So basically it's a pointless option 
Anyway, please check if the merit is actually getting deducted or not. Coz I'm really upset with such behavior of some players and haven't seen any merit deduction yet.
No information regarding this.
Feel free to provide your suggestions in #old.
when does C2S4 END?
Those were the description of the violation for Griefing Teammates.
how do i get the PUBGM partner badge?
No no. Not that way. What I mean is, when a player leaves a match while on spawn island and and we can't report them for that, adding the option Leaves match while on spawn island under Greifing category is kinda pointless.
Another reason is that the system detects automatically for such behavior and punishment is given accordingly. So why add the option?
Each season lasts for about 2 months. C2S4 will end on March 21, 2022 (UTC+0).
This title, along with the PUBG MOBILE Star title, is available to certain members of the official content creation program at the community team's discretion.
Will there be week 5? The mission says Week 4 and 5.
@celest shadow hello I have a problem
I just played a match and I died so I was in spectator mode and when the game ended I couldn’t leave the match so I had to close the app and come back
And now I see in my match history that the game didn’t count ??
Even though it’s finished
And I play rank and kd
@celest shadow Is the luck increased in classic crates for legendaries now? its 2.57% now!
Is it increased from before percentage?
@velvet smelt
hi
I have a problem
name account HellSonic
iD 5484315324
I'm playing on a European server and it accidentally changed to Asia
I need to go back to the server of Europe
This evaluation is lost
need help @velvet smelt
I can't wait 60 days
You cannot change your server before the cool-down, @drowsy helm. You will need to wait for that to be over.
This evaluation is lost
There is probably an additional week for you to complete RP missions since the Royale Pass ends on February 17, 2022 (UTC+0).
I can't wait 60 days
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @left prism. You can also submit a report in #old in compliance with the channel's pinned instructions.
Sorry, I am not very sure.
I did it already but can I have the match back
There is no other way. There is clear indication before your change your server and you can only change it once every 60 days. This is same for everyone. Hope you understand.
Because it pushes my kd from 3.92 to 4 and rank too
Can I know what I should do ??
Because i dont wanna play any match rn and u guys tell me that’s it’s lost smh
Can you check Mr. Piston?
@celest shadow @cyan citrus
The problem is, I don't know how to enjoy the game on the Asian server because MS I have to
I do not know what the exact percentage was previously.
Thank you for submitting a report. It will be looked into.
Okay I can understand that, but if someone in the community knows it! Kindly reply! Thanks! I have a doubt that it has been increased, thats why im asking you!
Maybe you can try asking in #pubg-mobile.
No but I need it for this season not in 4 season like they did with the emoji thing
Im pushing rank/kd now and it’s not a problem coming from me
How is that possible that the match and the match result disappear ??
This is not acceptable
Unfortunately, you will still need to wait to change your server again. For the time being, you can try to play with friends with your desired server and make them the leader of the team. As you have already been answered, please avoid repeating the same question.
The problem is that I don't know how to enjoy the game on the Asian server because
Too high MS I have to
If I start playing any other match here I’m afraid they can’t bring the match results back
It will be helpful if you can edit your message in #old and let us know how and what happened before the match ended. Since it is an issue, we do not have any other information but we will help forward your report.
Ok but can I know if Ican still keep playing orr
I am upset, no one knows how to help me
Sure, you can.
Ask a friend who has Europe as their selected server to invite you. You will be able to play in Europe instead of Asia.
I would recommend performing a routine repair, restart your game and device before you play a match, @left prism.
Is this the place to voice my concern?
You may use #old to share your concern.
All of my friends have a high rating, and I don't know how to enter with them
This is not a problem coming from my phone because I’ve been on another phone to check rn and my result just disappeared
Also I got a VERY long detailed version of what happened on feedback
You will need to rank up first. Once the tiers are compatible, you can team up with them again.
Please help me other than the server to play and stay again with friends @celest shadow @cyan citrus
I understand that, a routine repair might help solve the issue if you have not tried it.
Thank you. Very helpful.
What do you mean routine repair
60 days is too long, that's why I can't get up or play with my friends again, that's why my friends will forget me @cyan citrus @celest shadow
To perform a routine repair, you must first log out. The repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.
Oh no but I have to download everything again and it is a problem coming from the results
Does it make me lose my sensitivity?
Your only option is to wait for the cooldown. There is no other way to reset this cooldown. Thank you for understanding.
No, it will not reset any of your control settings.
iphone 13 pro max support 90fps?
Alright I will do it thank you
thanks @celest shadow
iPhone 13 Pro and iPhone 13 Pro Max can access the 90 FPS option with Smooth graphics. If you are currently facing an issue related to this, please refer to the following message:
Why does the 90 FPS setting provide 60 FPS in reality on iOS 15?
Due to the new power-saving feature of iOS 15, we will correct this issue for iPhone 13 Pro and iPhone 13 Pro Max in the next update (version 1.9).
We apologize for any inconvenience caused.
@celest shadow i did it but it’s still the sameeeee
I was playing solo vs solo and someone killed me and I reported him and he was practicing alliance with another person and I reported him directly, but the game says he plays clean, look at the video and judge this farce
All right, thank you for trying. If we have any updates on your issue, we will let you know.
You can report teamers through the report feature in the score/spectate section at the end of every match or in the basic info section of their profile via friend search.
But does it mean I can keep playing and it will not affect my issue ? I mean y’all not gonna tell me that since I kept playing it’s lost forever
Like it mean a lot to me
Yes, you can still keep playing.
I was playing solo vs solo and two person attack on me
Please report the players according to their violation.
Do I need any other screen record or the one I used is enough because if I can keep playing ima lose the people I played with and the proof
It’s so annoying
Why is this game full of problem it wasn’t like that before
I did it already but not helpful
If the issue somehow happens again, it will be helpful if you can video record exiting the match, then checking your Career Results.
Please wait patiently for your reports to be reviewed.
Alright 😢 thanks
I get feedback they haven’t find any things
We really apologize for the inconvenience caused and hope you understand that bugs can happen. Your report will be helpful for the developers.
Please wait for another security mail. If a violation is found, you will be informed through your in-game inbox.
It’s fine… I just hope they can give me my results back… it took me so much time to get on there.. it changes a lot… thank you
Hi, I accidentally changed my server to (North America) because I was confused and didn't know anything about this new feature. Please reset my server for me (Europe)
ID: 5646241786
You will need to wait for the cool-down to be over, @night cloak. You cannot change your server before that.
No. We only recommend you to make purchases through the following link, @brittle moth.
Thank you so much!
You are most welcome!
How do I get rp for 300uc every season on the first day of it's release even though I'm not in an rp team
I see 🤔
This match isn't counted
🥺😐
Match has been ended please return to the lobby
I played a tdm after that so that if there is any issue match will get counted
But didn't worked
What going on with game
Its not about game its about your internet
@dapper plaza why its green
Because 200+ is orange not 185
Whoa i saw First time 120 + is green
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @cedar forge. You can also submit a report in #old in compliance with the channel's pinned instructions.
Can u read this 3x but slowly ....look what u have written. Guys ... U have serious issues with the game. If the player is banned for 3650 days = 10 y . What do u mean IF he cheats again ahhaa
I forgot my gmail account name but i have id number : 5300770931 can get the user id of account
We provide community support only for the global English version of PUBG MOBILE here, @night cloak.
Please contact the customer service for further assistance, @worn harbor. Refer to subpoint 5.4 in #faq for further information.
Feel free to send your concern in #copyright.
my account got hacked now i can't enter my account
when i try to enter my account from my third link I get a secondary verification that I don't know what that
I changed my third account link but still I can't get in my account
can anybody help me please your customer service is not responding
@celest shadow @green agate @static sleet
Hello there, have you given an appropriate amount of time for customer service to respond? They can receive a handful in a day.
well it's around two days
If you have not received a response then I recommend giving it time, then going from there.
what if i never get a response, the support team of pubg is never respond correctly
it always look like auto bot response
You should get a response to your inquiry in a timely manner.
the person in question added a two factor authentication from ingame now when I try to login with twitter or my email third link it ask me a code which I have no access to
do you have any idea what is the longest time it may take till I get a response ?
In my experience. 7 to 14 days.
m8 in 7 day time she/he can disconnet all of linked account such as twitter and google play 😱 🥲 🥺
whatever worst game support in all time they only know how to get our money, lots of bugs and no support at all, I deeply regret spending so much money on this game
Hello! Will the rp frozen limit be taken off?
Hello, why am I going back to the Bronze class, which is platinum?
One of my friend just sent me this .....
Banned 10y, no explanation ahhahahhah I have all login details, so I logged into his account to check if it's true
...and guess what.
. It's true....
Can you please fix the glitch where it is not allowing us to redeem RP for the M7 RP badges, it’s intermittent and only on the badges which hopefully is not intended.
Is there some good tutorial/ tips & tricks youtuber who speaks english
Hello @Error 403, I've been placed under observation period for lending my friend my account who uses an emulator to play. I ranked with him from 5176 to 5444 points for 9 hours. Need to reach conq but well, any thoughts?
It's not allowed to share your account with anyone. You need to wait for the observation period to finish.
Hmm is it on the terms of Agreement?
Yes it is. PUBGM can temporarily or permanently suspend your license to use their game.
Ok and are emulators allowed?
Yes they are allowed.
Thank you Mocha xD.
Oh forgot. The observation period is 7 days right?
I see. So it is 5 d)
No account sharing
You can see the duration in the observation message.
Er it does this weird thing
Sets the timer to 24 hours
Than after that is done
It let's me play a bit
And then it goes and places me under observation period again
You have to wait for the observation period to finish.
You're welcome
hi
Hello, why am I going back to the Bronze class, which is platinum?
im dont know
The company banned the account because I entered with a hacker, but I did not know that he was a hacker
Please refer to the private message from @polar marsh for further information, @burnt oasis.
hi
guys i need help
i changed the server accidentally
i need it back before the 60days
so if anyone can help that will be a pleasure
and thanks
@polar marsh
@everyone
Not possible, you have to wait for the cool down period.
Elaborate?
😭😭😭😭😭
Can you speak Arabic?
We have so many talented PUBG MOBILE content creators who make similar content, check out the members with Content Creator role (here #content ) and hopefully you will find what you are looking for.
I do, but only English is allowed in here. Please refer to our MENA regional community to get assistance in your native languge.
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @thorny venture. You can also submit a report in #old in compliance with the channel's pinned instructions.
so i have reached crown 5 in eu do i get the rewards if i changed the server?
Please refer to the private message from @polar marsh for further information, @night cloak.
You will get the rewards based on your highest achieved tier for this season.
even if i changed the server in the same season?
Yes.
THANKSSSS
In the picture, my layer is platinum, but when I go in with a friend, he has silver
Does your friend play in the same server as yours? Please confirm as if not, then it will show your tier in his server not yours.
Do you mean the site like Europe?
Hello. I have an inquiry: What is the "Personal Best"? I have seen it in an Achievement; however, I was unable to understand its meaning.
Yes, if your friend's server then it will display your tier in Europe server not in middle east.
Could you please share a screenshot so we can provide you with an accurate answer?
Well, thanks, I know the problem
I am sure you can reach a higher tier in your new server, keeo grinding and you will make it in no time.
You are welcome, cheers!
its the worst ping its stuck on 200ms🥲
i cant even get over silver 2
but pubg should make it less time than 60 days
You may try to join a team that has a leader with selected server that is close to you. This way you will get matched to a closer server with better latency.
Regarding the cool down period, you may leave your feedback in #old .
I accidentally changed my server from Europe to Sounth America. I want to ask you can you reduce my time, I'm pushing rank and I don't want to start over.
ID:5651808244
Name:DoD〆Daddy
Not possible, you have to wait for the cool down period to end.
Of course. I was inquiring regarding the "Social Star" Achievement:
Moments. [Best moment, in terms of likes, counts toward the completion of this achievement]
Therefore, if a Moment received 50 LIKEs and it was the highest one that received this many LIKEs, the Achievement would merely show 50 LIKEs, right?
Correct.
Oh! Thank you for your assistance.
why wouldn't the sensitivity settings for customized weapons upload to cloud????????😠
Once you made a change to your customized sensitivity, you will be able to upload it to the cloud. If you are facing an issue to do so, you may try to check your internet connection, restart your game, or do a routine repair to your game client.
This is the 100th times I have checked. I have uploaded settings to cloud. Only normal sensitivity settings are saved on clouds. you can double check yourself. I reinstall the game like 3 times every weak Cause I play BUG-G on BUGLOOP. and I can confirm.
Thank you for your feedback, I will check it myself and will raise your concern if confirmed.
It would be of a great help if you make a video record of the issue and post it to #old in accordance with the channel pinned instructions.
Well I would be happy to try. If anyone will listen and not waste my time.
I have a issue that I can't buy any uc and if I do it disappear in next 5 mins doe anyone know how to fix this or facing the same problem?
Community feedback is a top priority, thank you for your help.
What method are you using to purchase UC? Can you confirm that your account is not accessible through any other device or by anybody else?
Yess I only purchased from pubg not even midasbuy
Is it only me screen doesn't respond to my touch input like a delay from when I touch to the action?
Contact in-game support regarding your issue and make sure that you have a record of your recent transactions.
Elaborate?
Alright bro I'll do that
Tune your in-game sensitivity and see how it will reflect on your game play. You may use the training ground to do so for better control and adjustments.
Sens at max
Some News FOR iPhone 13 pro max 90 FPS ?
I assume you already did a routine repair or reinstalled the game. If so would you mind recording a short clip that describes the issue? Make sure that you tune your sensitivity settings while recording for further assessment.
iPhone 13 Pro and iPhone 13 Pro Max can access the 90 FPS option with Smooth graphics. If you are currently facing an issue related to this, please refer to the following message:
Why does the 90 FPS setting provide 60 FPS in reality on iOS 15?
Due to the new power-saving feature of iOS 15, we will correct this issue for iPhone 13 Pro and iPhone 13 Pro Max in the next update (version 1.9).
We apologize for any inconvenience caused.
…. I cant believe this , i need to wait 1 month FOr slove thisv😑 this is the reason of Why players dont play this Game anymore
Hello, i ve got some update right now and when i join the Game it says that i have to restart it to have the new update But after i join it Says this thing again and i cant join the game
Android or ios?
Glad to read that, you are welcome!
And another question, Why cant i OPEN rp chests?
I have rp points
But i can’t open anything related to buying from rp
What should i do my account got changed
Elaborate? do you receive any error messages when you try to redeem your RP points? or the interface does not show up for you?
Contact in-game customer support to get assisted with account related issues.
My account got hacked anybody help
Damn will thx then
Please contact the customer service for further assistance, @devout ginkgo. Refer to subpoint 5.4 in #faq for further information.
iphone 13 pro max / PUBG MOBILE GLOBAL 90 fps still lagging ! any update ?
we want pubg pc lite to be back 😫
When will be another crew challenge??
Can I contact someone so they can help me get my account back? I lost my account by the way. I lost it because I deleted my google account which was connected to my pubg account and when I deleted my google account I could not login to pubg without my google account and I want to get it back because that was my only social that was connected to my pubg. I can also give proof.
contact google to restore your account, here you will be left wounded because nobody here can offer you any help. ,
I can restore my account?
Because I deleted it and it's almost been a year now
oh well then, start a new account
So I can't restore my account?
doubt
Also do you know how I can contact google?
no
i only said contact google because there might be a slight hope... here I guess you can read for yourself./
the only current problem with pubg is spectate because it is so slow that it is unbelievable that there is no one to show up at once. PUB RESOLVE AS FAST AS POSSIBLE
Hi I have a problem, is there an admin or mod here I can contact privately? It concerns winning a giveaway, for which I have not received the prize as yet
Does point cards count towards rp activity packs? I need 320 more points for my Paco and apparently my missions won't unfreeze again
I'd hate to know I wasted my money and not be able to finish and get them back
90fps will not be added to Poco x3 or x3 pro due that it doesn't fulfill the requirements of having snapdragon 865 or dimenisty 1000.
If i unlock it with 90 fps file will got ban for it?
@vagrant tulip Does point cards count towards rp activity packs? I need 320 more points for my Paco and apparently my missions won't unfreeze again I'd hate to know I wasted my money and not be able to finish and get them back
Yes, you will be banned for 10 years.
Did you finish your ELITE missions?
Yes I did. I have a bunch of missions left for week 4 to do but no elite ones
I personally didn't try buying the rp points cards to see if it may work for the rp pack. You may try at the end of the season while there is a discount for the rp points and try.
If they don't work though I'll basically be throwing more money away on top of the 1000uc I will lose
Technically yeah.
Will there be another week of daily missions next week so I can get those rp point rewards?
No there won't be the 4th week is the last week.
Thats ridiculous...... they really screwed up with this update.
Thank you. I won't be spending any more money on this game
was it a guest account??
Why are these hackers not getting banned like wtf there flying around and jumping 100feet in the air and you guys reply to my report and say no suspicious activity was found? Wtf
I want to change my in game pubg kr region to japan but how do i do it?
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @vague phoenix. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.
We provide community support only for the global English version of PUBG MOBILE here, @compact dagger.
Yes I have done that and still this player is still hacking I have encountered this player 3 times now and they have clearly been hacking for some time now considering they have ace tag next to there gamer tag.
No
This is for support so get that crap outta here.
I have a OnePlus 9r device but still I didn't get 90fps yet please enable 90fps for OnePlus 9r
Love you pubg team
What are those options for? Some ppl dont even have this option
It's the shoulder feature sensitivity
I dont see any option for that
What is it exactly? Didnt get it
- how to turn that off? Since some players dont have
Where i can know my % in investigator?
- by turning this to even 2% my aim starts to stutter, so its glitching on my phone with aim, when its on 1% its fine, how can i turn this off?
Oh i just found it out
Its aim features, turned that off made my aim get to normal
Happy to help.
Thanks
You're welcome.
Hello Tencent team
My account has been banned for 10 years due to violation of rules
I didn't violation any rules so please unban my account
Iam pubgmobile player since season 2 and iam fairly playing the game
So please help me and unban my account sweat thank you team pubg
ID : 5159269955
Please refer to the private message from @polar marsh for further information, @pastel terrace.
Hi there, before the new 1.8 update, bonus challenge was unlocked for me but it's locked after update and I'm unable to get the tickets for bonus challenge. When will bonus challenge come back again?
come in dm
after jujutsu kaisen mode. is spider man mode removed ?
@lime juniper please tell us about this
I contact a costumer service in the game but but it's been a month since I explained that an access link had been stolen and asked to remove it, now I can no longer access
.
hello guys ineed help if any support have times please
<@&481161015728406538> <@&639889499718942720> i need help my account get banned i do no know why
Please refer to the private message from @polar marsh for further information, @night cloak.
@polar marsh please help me
@polar marsh Why can't I join or create a team and play in the championship
Talents, for which I was forbidden to participate in the Talent Championship ID:
599128764
I have already answered you before for the same issue, @bold pawn.
Can u accept my dm I want to talk to u very imp
You can state your issue here, @deft wolf.
From where Can I reach to the security team of pubg I want to help them 🤠 and maintain clean game environment 🙂
How do you intend to help them exactly, @deft wolf?
Do you want to report cheat software and methods, @deft wolf?
Yes exactly
You can do it through the following link, @deft wolf.
It is asking some personal information will it be safe for me 😅
Yes, it is safe, @deft wolf. Also, it will not ask for your personal information.
Okay thankyou
You are most welcome.
Any pubg esports moderator here?
Hello, i think there's a problem on car, sometimes i just get stuck to car. I can switch seat but i can't fire and exit the vehicle, also i have fast internet speed, and im using 12gb ram phone.
I need help
From where did you download the game, @twin pilot?
Play store
I think its not original pubg
Please try to do a Routine Repair of the game from login menu, clear game cache and restart your device one time. You may also try to do a clean reinstall of the game through Google Play. If the issue still persists, please submit a report of the issue through #old in compliance with the channel's pinned instructions, @twin pilot.
Do you happen to have a video recording for the issue?
I Need help a accidently changed my server to krjp and my ping is over 350 and it is unplayable
i want to change it back to Europe
Need support please. Pubgm acct hacked, Facebook linked to it was also hacked and already disabled
You will need to wait for the cool-down to be over. You cannot change your server before that.
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @west stump. You can also submit a report in #old in compliance with the channel's pinned instructions.
Please contact customer support of your social media account and customer service in-game for further assistance with compromised accounts.
They don't respond.
Also when I try doing alternative log in in game I don't get the sms nor verification codes on email
A delayed response from customer service can be expected due to enormous number of requests every day, @silk saddle. Please wait patiently while they get back to you. This is not something we can help with through the community.
In-Game customer support is useless they didnt andwer more than 2 months and they dont close tickets
Where i can contact with them?
Its not okey anymore
What is the issue, @night cloak?
I have 2 very big issue but as we know if we have problems with acconts then we need to use ingame customer service
That's right. For issues related to accounts, only customer service can help you.
My buddy in game saw my acct logged in pubgm. With somebody else's picture already. 😩
Yes but they dont even respond more than 3 months i tryd to open different tickets with different accounts
Is here any real admins who can talk with me?
Hi pubg mobile somone hacked my account and Link there email on my account i need help with unlinking my account with please help me .
For compromised accounts, please contact customer support in-game for further assistance, @quasi anchor.
I did but they need recipt of purchase
And I haven’t purchased anything
This is not something we can help with, @quasi anchor. You will need to provide the required information to the customer service to prove that account belongs to you. If you have any questions or doubts, please feel free to ask that to the customer service.
We only provide community support through this platform. We are not affiliated with the customer service.
The email linked it is not mine and idk who linked on the account and the guy can secure everything and I will not gonna login to my account I am scerd I spend 4 years on that account I don’t want to lose it help please 🙏
Your account security is your own responsibility, @quasi anchor. Again, this is not something we can help with. Please continue with the customer service.
@cyan citrus as we all see you doing good job, your answers are quick, but do not take it personally, but this recommendation "customer service" will not work
Same here. 4 years acct playing gone in 1 night
Somebody else using my account already. With different photo 💩
I buy the account 1500$
😱
I really dont want to Lose it 🙏 and there is no help
I'll admit my loss not as painful as yours, sorry to hear
I had to reformat my phone, clearly am a victim of phishing. Facebook also hacked and disabled, thus cannot log in to my pubgm acct also
This is against the terms of service of the game. Mentioning about such activities again will lead to a permanent suspension from the server.
@cyan citrus am i right if i say, with apple device you can use any 3rd party app?
But i dont have 3d link
Dont disturb if you dont understand my question thanks @quasi anchor
Sorry
HI
Usage of third-party and unauthorized applications that can interfere with the normal functionality of the game is against the terms of service of the game and will lead to an account suspension.
You have already been answered. Please avoid repeating the same question.
Hello! How can we help you?
I took a ban for no reason 😦 Why?
Please refer to the private message from @polar marsh for further information, @mental oar.
Please use #clans channel for recruiting clan members, @pulsar gust. This channel is intended for support related to PUBG MOBILE.
Why pubg always reset my sensitivity!
@cyan citrus what if I contact with pubg mobile
Go and try. For sure they want to know exact date when account is made, first and last payments paper also
Why same frame give repeated
I might get its from some event and now it's give repeted one more time how that supposed to be fair to every one who compelete mission and redeem
Now it's easy to claim just login into game and get frame
Midasbuy is offical partner so its safe!
This is the official website for Midasbuy (https://www.pubgmobile.com/pay).
?
Please do not use languages other than English, @remote lark. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.
hi @cyan citrus I have an issue, can I message you privately about it? i dont know where else to seek help
or any other mod
Any esports moderator here?
You can state your issue here.
Please contact the customer service in-game for further assistance with this.
i won a pubg giveaway but i still havent received the prize
it's past the time when they said it will come
Which giveaway, @wraith swan?
Can you share a screenshot of the event, @wraith swan?
You can try to send your concern in #copyright channel and include the details and wait patiently for a response from the community team, @wraith swan.
ok thank you
You are welcome.
They re just recommending same things. I do everything they say but it doesn't work.
Which payment method are you trying to use, @shell shell?
Just normal cards from Google Play for Elite subscription
I'm not sure about this issue, but have you changed your in-game region recently, @shell shell? For how long have you been facing this issue?
I came Lithuania then i got this issue. I thought it was about region i changed my region to Lithuania. Also i created a New payment profile which was in lithuania. But it didnt worked. Then i waited 60 days to change my region back. I set my payment accounts region back but it didnt work either.
I got this issue from October
Do you face the same issue when you try to make purchases through the website?
Hello! How can we help you?
No but i dont think i can subscribe subscriptions such as elite and other stuffs.
I see. Can you please share a screenshot of the last response from the customer service, @shell shell?
Let me Check
I have a pending request so i am not able to see old responses
Then please wait patiently for their response, @shell shell. This issue is most probably due to your region. As we only provide community support through this platform, we will not be able to help much with issues related to purchases or any account related issues.
@cyan citrus i have a question of you can help out?
But they couldn't fix this problem either. I just wanted to subscribe subscriptions. What will i do. I tried to change the device but i came apart w same issue
Please state your question.
can i dm you its a little personal.
Also when i switch my other accounts payments are working
Next time, when you receive a response from the customer service, please take a screenshot and share it here, @shell shell.
Okay.Thank you very much for your interest.
No one was as interested as you before.
You are welcome, @shell shell. We are always trying to help as much as we can.
i sent you a dm.
Please send your concern in #copyright and wait patiently for a response, @brave field. We may otherwise have to mute you.
maybe yall know if the prizes of Holiday Tournament already sent?
Is it true that S4 Face is coming with 1200UC again?
Hi there, before the new 1.8 update, bonus challenge was unlocked for me but it's locked after update and I'm unable to get the tickets for bonus challenge. When will bonus challenge come back again?
Please do something with RP point limit this is crazy bcs I open 10 premium crates then complete 1 mission and the rest are frozen. You get lot of money from spins from events and still you want more and more way how get money from players??? Just left the RP how was before please and thank you. Peace and love for every one ✌️
Ikr I also didn’t like it ngl
Any esports moderator online?
@wraith swan same problem but I am for another giveaway.
Reply any one
Please feel free to provide your feedback about the game through #old.
They said You are connecting to the game from abroad. Make sure your country and location match.
But when i changed my location to my current country it didnt work either
will the rp points from prime plus add up in rp activity pack
What is your current region in the game?
I am in Lithuania but my region is Turkey
will the rp points from prime plus add up in rp activity pack please help me
I already changed my region when i came here as lithuania but it didnt work either so i tried to change it back but nothing worked
No. RP points obtained via purchases or other means will not count toward the rebate progress.
I have reached 3375/3375 will the frozen be changed then only I could get my uc back
From rp activity pack
What's happened to the achievements leaderboard ingame loads of people got removed and they aren't banned
As mentioned by the customer service, you should have the same region in-game to where you are currently living, so it should be an issue because of your region. Please try to change your region again once the cool-down is over to where you actually reside. If the issue still persists, you can try to contact the customer service again. Also, you can submit a report of the issue through #old and include the following details.
▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video
They can contact the customer service in-game for further assistance with this.
I have 90 days cooldown for change region
Do you think will it help ?
The cool-down time will increase when you change your region multiple times, @shell shell. Also, we do not recommend you to change your region to somewhere where you are not actually located.
I just changed to be sure about purchase thing idk it will increase
Sadly, we will not be able to help you with this any further, @shell shell. As mentioned earlier, you can submit a report of the issue through #old in compliance with the channel's pinned instructions or try to contact the customer service again.
I have a problem where after I start a match in solo krjp it stays on matching forever and it never start a match
ID: 5283751848
The KRJP server is mainly for the Korean and Japan players, @pseudo forum. The server also has relatively less amount of players compared to other servers. This is not something we can help with if there are not enough players. We recommend you to try to find a match at another time, wait patiently or switch to your regional server or a server with higher player base.
Ok
When I’m trying to enter metro why does it say that
But I can join to metro on my other acc
Metro Royale may not be available for you, @pseudo forum. For further assistance with this, you can try to contact the customer service in-game.
Ok
I want to contact an official about violations on the YouTube channel
hello im here!
Do you want to report online cheating content?
Hello! How can we help you?
No, I got a violation on my channel and I didn't post any cheats
@night cloak @celest shadow @cyan citrus Can you please assist him with his PUBGM Account. It seems to be compromised and he has previously dealt with a hacker. He claims to have never installed any 3rd party apps and has only 1 other access open via his friend.
He gets the following message upon login.
Please send your concern in #copyright and wait patiently for a response, @night cloak. We may otherwise have to mute you.
@cyan citrus I messaged you
Please refer to this response, @night cloak.
thx
This is not an issue. He may refer to #faq sub point 2.12 for more information about account suspensions and how to appeal for an account suspension. We cannot help with this and asking about account suspensions here will lead to a mute. For compromised accounts, please contact the customer service through in-game for further assistance.
I got already permantly ban. Now i have banned account for not valid reason.
Please refer to the private message from @polar marsh for further information, @night cloak.
Okay thanks
5723205740
Hello, i started playing this game 1 week ago and i was grinding ranked. i was trying to reach crown. i accidentally switched to another server and realized that i cannot switch back. basically my rank is now reset and there is no reason to play. is there any way to switch back to old server?
You will need to wait for the cool-down to be over, @night cloak. You cannot change your server before that.
We are unable to provide assistance if you do not ask a question or state a problem, @stray fossil. Remember to read through #faq before asking questions in the support channels.
hello, i accidentally closed my facebook account and i can't play pubg mobile anymore please bring me to my old account please help me
If you had only one login method to access the game, you will need to contact the Facebook's customer service for further assistance, @winter narwhal.
Hey I want to know how I can get my stolen account back
I’ve never attempted to ask for help until today
You will need to contact the customer service of your social media account and customer service in-game for further assistance with compromised or stolen accounts, @shadow gulch.
What should I ask them?
facebook told me to talk to you i can give you all the info
About your issue.
This is not something we can help with.
I used to put e-mail and password on my account from pubg settings, can I use it?
Is there someone or an email i can send proof about the copyright claims i got on my YouTube? All my videos that got the strike has noting to with Cheat content.
Yes surely you can use
Yes, you can log into the game with third linked E-mail or phone number.
You will need to wait for a response from the community team. Please avoid asking about the same issue in this channel. This is not something we can help with.
can you tell me about something like i am in korean version
I'm getting penalised and being deducted UC stating I used an unofficial app to top up yet I top up using inapps thru apple? Wth I'm so confused
Could you elaborate?
This server is only for the Global English version of the Game.
Thanks
If you have made purchases through unofficial or unauthorized sources in the past, UC will be deducted until the total amount has been recovered. For further assistance with this, you can try to contact the customer service in-game, @native rose.
how and where can i make the third entry
I haven't though, all my purchases are thru apple and I have every receipt
Hello can anyone help me please
Hello
As mentioned earlier, you can try to contact the customer service in-game for further assistance, @native rose.
And wait 2 months? So every time I top up, they will deduct? That's a scam
Hey
Guys the game ban my account in at a time I did not run the game and it is said that I violated the privacy even though I had not played the game
Please refer to the private message from @polar marsh for further information, @golden citrus.
If you have a linked E-mail or phone number, you can use that login method through the login menu of the game, @winter narwhal.
Okey thanks
You are welcome.
Not something we can help with. For future reference, please make sure that you make purchases through official channels that are through in-game and through the following website.
What is your device, @winter narwhal?
samsung galaxy M20
From where did you download the game, @winter narwhal?
I just told you, all my purchases thru apple and I have every receipt from 2018, I have already made a complaint, and would like proof of the date, time and purchase from this unofficial app.
Google Play store
You have already been answered, @native rose. You may refer to my this response again and please avoid repeating the same question.
Please try to uninstall the game and re-download the game from official website. Install the game through APK and check if you will have the option to log into the game with Phone/E-mail.
i'm in korean version is it okay
Oh. We do not provide assistance for that, @winter narwhal. We only provide community support for global version of the game.
where can i find help for korean version
You can try to contact them through customer service in-game, @winter narwhal.
If I received 2 same mythic it's count 2 time In mythic fashion or its only count once
Once.
When Bonus Challenge will open?
Why same frame give repeated
I might get its from some event and now it's give repeted one more time how that supposed to be fair to every one who compelete mission and redeem
Now it's easy to claim just login into game and get frame
@cyan citrus are we likely to get the joker outfit soon
No information regarding this. Please feel free to provide your feedback about the game through #old, @devout ginkgo.
Please feel free to provide your feedback about that through #old.
No information regarding that event.
This guy send me sth like this after i wrote feedback to #old channel
I think it is scam
His DC id 941016390897385532
This is a scam website, @shell shell. Please do not trust such messages or anyone who send you private messages asking for your personal information.
We have now permanently suspended the user that sent you the private message and was impersonating the moderator.
Thanks
You are welcome. If you have entered your login information on the phishing website, please change your password and log out from all the devices one time for your social media account, @shell shell.
Nope
Scammer are increasing in Pubg official discord too.Its soo disgusting 
I recently recovered my PUBG account but now the account is useless because I can’t buy or even claim freebies.. it’s useless can anyone help
Hi, I accidentally changed my server to (North America) because I was confused and didn't know anything about this new feature and know the bing is very high and i can't get inside the Game Please🙏 reset my server for me (Europe) Thank you
What is the issue you are facing when trying to make purchases? A screenshot of the issue would be helpful.
You will need to wait for the cool-down to be over to change your server again.
But I can't go inside the Game that my issue 😕 @cyan citrus
@cyan citrus I have a problem, my account was banned for 10 years for no reason and I do not know why this happened and I have proof that I did not violate any rules or laws of the game and I was live broadcasting with my friend and suddenly my account was closed and he sent me a security notice that the account was banned for 10 years I want help to unblock and to find out why How is the solution and I have proof that I did not violate any of the laws of the game?
Please refer to the private message from @polar marsh for further information, @abstract edge.
How to remove trusted device from login activities
Please cancel the matching approach that we can play with our friends who are in low teir than us, it is something not helpful. Want to have fun with our friends why you force me to play random ? No one love this new system. It should be cancled in next update
How long does it take to get mythic
Are you asking about PUBG MOBILE or this Discord server, @devout ginkgo?
I have two questions
First: Was the class system implemented in the single mode, as it happened in the duo and the team?
The second: When does the monitoring time on the account expire, while the 24 hour renewal is renewed, I don't know when it ends
Please answer my questions
@cyan citrus
What do you mean by class system, @sinful violet? As of your second question, if you are referring to security observation period, all players that are suspected of cheating will be placed under the security observation period. It will be removed once confirmed that you are not cheating. For further assistance with this, please feel free to contact the customer service in-game.
@cyan citrusI mean by the first question, in singles, is tier mode applied, like gold the first rank is platinum, like what happens in duos and team
Hello, I wanted to inquire about appeals against strike or intellectual property claims @cyan citrus
Where can I file an appeal
As for monitoring, how long has my account been since 7 days in monitoring mode and is renewed?
Was your content removed?
As mentioned earlier, you can try to contact the customer service for further assistance.
My Instagram account was disabled due to intellectual property claims.
Please send your concern in #copyright and wait patiently for a response, @fringe olive. We may otherwise have to mute you.
@cyan citrus pubg mobile
@cyan citrus
You will need to collect 50 mythic outfits to complete Mythic Fashion achievement.
I do not understand your question.
@cyan citrus how do u check how many u have
where ?
This one.
If I buy Elite Pass Plus 900 Uc, After completing all mission, How much uc I will get back?
You can check the progress by opening the Mythic Fashion achievement.
Im going to assume this person in the screenshot isn’t actual support, can i get a mod to confirm or deny? I find it really odd
@cyan citrus do I need to contact @lime juniper ?
You will get 360 UC back from the Royale Pass.
Focus with me on the team or the duo. A Rank Gold person cannot play with a Rank Diamond person, right!
In the singles, if a person enters a Platinum Rank, the highest Rank is Platinum in the match
Yesterday I was entering the platinum rank in the singles against people with the highest rank, for example, the crown and the conker, today the opposite happened.
This is fraud and an attempt to steal your login information. Can you please share the Discord user identification of this user?
You will need to send your concern in the #copyright channel and wait patently for a response.
I just received another just like it
I can file an appeal to revert the strike right? Is it possible or the decision is final?
Both the users have already been suspended from the server. For future reference, please do not trust such messages or open any suspicious links.
@cyan citrus
I made sure to ask before clicking, but thank you!!
As mentioned earlier, please send your concern in the #copyright channel and wait patiently for a response. Otherwise, we will be forced to mute you.
You are welcome.
I'm still not sure about your concern, but were you matching with random players?
Hello i need help with my account
Can you please add more details about the issue you are facing, @cedar pivot?
I want to unlink my email from my account cuz someone is trying to steal it
For compromised accounts, please contact the customer service in-game for further assistance, @cedar pivot.
Okey thnx
You are welcome.
Как изменить номер телефона привязанный к Pubg Mobile?
How to change the phone number associated with Pubg Mobile?
That's not possible at the moment, @full garden.
Is it also possible to change mail?
Customer service doesn’t give me too much help to unlink my account
My email
Srry
I need to solve this as fast as possible, that guy keeps joining my account
This is not something we can help with through the community, @cedar pivot.
Can someone help me i just bought an ipad and i get this error message everytime i open the game
And when i open my account i can't find any icon to download resources and maps
For how long have you been facing this issue, @ornate grail?
For 3 hours i reinstalled the game 2 times and tried repair many times nothing works, my device is Ipad pro 2021 12.9 inch
When i skip the error and login i can't even download anything there is no icon to download anything
Please try to do a Routine Repair of the game from login menu and reset your device settings one time, @ornate grail. You can reset your iPad settings through Settings > General > Transfer or Reset iPad > Reset > Reset All Settings. After that, reboot your device one time and see if it will make any difference.
In which country are you in ?
Egypt
Using WE network ?
Yeah
Alright so a quick fix for this issue is changing your ip address you can do that by restarting your router couple of time untill the game starts.
Okay let me try this and get back to you
Alright.
Actually i tried opening hotspot from my phone to my ipad from another network i didn't get the error so it's actually a problem from my wifi, but let me check if i will find the icon now to download the maps and resources
Yes, unfortunately it is a common problem for WE network some IP addresses aren't able to successfully connect with pubgm servers.
I cant find the icon what am supposed to do
Are you currently using a vpn ?
Nevermind it works now after resetting my wifi
Im not using any vpn
Works after resetting my router thanks you are the best
Good evening, I have problems with my pubg mobile account. When you log in to your account via a social network or email, it asks you to confirm the login using the linked phone number. I don't have access to the sim card. What should I do, please help me.
Any moderator on this chat Is possibile to write ?
Do you that your account has been hacked and an unknown number has been linked to your account?
State your issue once a moderator is available they will answer your inquiry.
My account was not hacked, I linked the phone number, but now I don't have access to it, when I log in to the account, I ask to confirm the login.
You need to have access to your phone number to be able to login. You may use your backup codes if you did generate them.
I'm having trouble logging into my account
When I log in it requires a code (secondary verification)) and I don't receive any code
id((5108648916))
I have access to a Twitter account and an email link. The phone number was lost, I can't restore it, because it was issued not to my data, but to the data of my father, with whom I now have no connection (
The same thing asks(
Unfortunately it's extremely hard to actually ask the customer support ingame to remove the phone number verification since you're not actually able to login. So please try your best recovering the phone number with the help of your dad or else you may Unfortunately loss your account if the customer support wasn't able to remove the secondary verification.
Pubg don't send me a code on my phone
Please try again after 24 hours.
The problem is that I have tried for a week, yes, you will win, but send me a code. My phone does not receive any code
Is there an application form for my question?
Is there another solution?
You need to try after 24 hours because you may have reached your daily limit.
I hit the daily limit because PUBG is not sending me a code
If it's been written successful after clicking on obtain code that means that the code was successfully sent but it may have been blocked by your ISP or your phone. Contact your isp customer support and make sure they didn't block any messages.
No one has attended any messages. I receive messages from Telegram, Facebook, and WhatsApp. There is no problem with my phone number
Contact customer support ingame and address this issue for them.
Any way to change region before it's cooldown I'm accidently change region to some other region i want to change its back
No you have to wait for the cooldown.
@vagrant tulip I cant change my server because my accound got hacked and i want return to europe
You need to wait for the cooldown to end.
Really?
Please bring back Inferno Rider Helmet
Is the Holiday tournament prizes already sent for the winners?
Feel free to provide your suggestions in #old.
You may send this inquiry in #copyright.
the game not entering in classic mode? in duo just in spider man mode ? what the problem
؟
please someone help me
iam really sad for this problem
while iam playing in a classic game suddenly the game closes and i have to reopen it after i open it i lose ranking points and sometimes the screen suddenly becomes black and i have to restart the game iam really sad
my login details have been stolen and I only have the email to log in, this person then unlinked my old social network (twitter) and connected one of his. I wrote over and over to the custom service without having any help
Doed your country supports secondary verification?
I do not have any error in the database why each day is happening with me?
<@&481161015728406538>
This is due to the poor internet connection. Please use a stable internet connection or try using a dns.
Please do not mention the moderators unless it's a server emergency.
someone
What is your device ?
It's a low end phone. Crashes are expected.
When i purchased the device nothing happened no crashes
After like 1 year and half it started crashing
The game gets updated every two months most likely it requires faster processors and higher Ram. Your device is really old and it's a low end device crashes should be expected.
Isn't there anyway to prevent crashes
You may try using the routine fix or reinstalling the game if that didn't help unfortunately you need to change your device.
<@&481161015728406538>
Yes?
I don’t know , I’m in Eu
And i got ban for Day 9/2/2022
Please refer to the private message from @polar marsh for further information, @night cloak.
What's happening here
Europe is currently not supported with that feature so you have to contact the customer support ingame and wait for their answer.
This is a community support channel. Do you require an assistance?
Soo u r a supporter
If you mean that I am a moderator than that's a no.
wait ? I opened the discussion more than a month ago by saying that they had stolen a social network and that certainly from a short time on I also stole the rest, yesterday it happened and now I only have my scammer continues to deliberately get the password wrong, not having it, and I can't log in even with the email
Moderators are the one with blue role.
Ok ok I have a question if I'm playing with a VPN I'm I gonna get banned@vagrant tulip
Once your able to login into your ingame account you can contact the customer support ingame.
It's not recommended to use a VPN as it may trigger the anti-cheat system to suspend you.
Hey Im playing in a blocked city
Like I have too
I know, but not if. on can I exceed the assistance contact? I am the only owner of that account, I have every invoice and proof that it is mine but there is no possibility to talk to someone, only with set messages made by bots
man I got muted for 3 days for saying "don't go there you will die "
If you're are able to login into your ingame account click on the customer support icon in the settings and type my account got hacked and follow the faq bot untill thr last step. If you find any difficulties you may screenshot and i will try to guide you with the process.
Please write a feedback regarding this over there #old
I'm just saying this is Bs
You may also try to contact the customer support ingame to appeal the mute.
i had a merit deuction it says due to using third party application or something and got banned for 10 mins the message of the ban was about the connection with server
like wth is happening ??
Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @worthy epoch. You can also submit a report in #old in compliance with the channel's pinned instructions.
@static sleet@olive dove there's a random player joined the team and we played 2 matches and in the second he get banned i know the duration of ban
How may I help you?
im asking if i will be banned to or not?
Teaming up with a cheater will result in account punishment, the anti-cheat system will deduct if you matched randomly or it was intended.
i sended a team recruitement he joined we played the first game, the second he get banned
If it was random, then there is nothing to worry about.
I'm playing the korean version, metro royale doesn't show 😭
We provide community support only for the global English version of PUBG MOBILE here, @scenic arch.
where can i get help for korea
Try in-game customer support.
thanks
Hello
么Hasib
5211207521
Hacker BANGLADESH DUO TPP NUMBER 1 PLEASE CHECK AND BAN HIS ID AS SOON AS POSSIBLE.PLAYIMG WITH HACKS
Thanks
Please report cheaters through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search, @snow needle. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.
Hello, I am a Facebook Streamer. My page is Mafia Gaming with 150K follows, and I am facing a huge issue. My account ID is 5202365787. I was holding top 1 on Europes’ server but I had to stop and dropped down to top 8 because someone I don’t know opened my account and changed my server to KRJP to try and ruin it for me. Can someone please contact me and solve this issue for me?
@olive dove hello sir! Please tell me why choco & lurn voice pack available only for north america players? i like choco & lurn also...i want to these voice pack .. i think this is not fair decesion ❄️
@lime juniper here
Please contact the customer service for further assistance, @harsh stump. Refer to subpoint 5.4 in #faq for further information.
I would like to get those packs as well but for now they are regional exclusive packages.
Please post your feedback about it in #old to be considered.
Ok thank you

Please contact the customer service for further assistance, @harsh stump. Refer to subpoint 5.4 in #faq for further information.
I connect the customer service nobody answer
Nobody helped me I want to fix my server
I need supporter to talk with him @static sleet @thin halo
I need supporter to talk with him @olive dove @winged pewter
@harsh stump don't do unnecessary ping to anyone...leave here your problem and they reply you.
Thank you.
You will need to wait for the cooldown before you can switch to another server.
is there hidden achivments that you cant see in achivment list?
Hello , I have some issues.. when I shoot or my teammates shoot Or if I run ,prone or jump there is odd movements and bugs like lag ,I can't describe it .. I tried to lower graphics and all but it won't fix ! I report in game couple times but nothing changed
PUBG is unplayable ,, I Play NA/Asia it’s lagging on both server, even from different account ,, my internet it speed is over 500+download and 100+ upload…
It’s not devices problem though I play from I pad pro 2021..
I don’t what’s going with pubg, but something not wright ..
Please suggest me something
Nothing will change, until next update, can’t promise but all we can is hope or stop to play
Please refer to subpoint 5.4 in #faq for instructions on how to contact the customer service. If your issue is related to in-game server changes, you may have to wait for the cool-down period to end before being able to change the server again.
help my Facebook account was stolen and I want to unlink but the person who took it from me enters the platform and cancels the link
I have access through gmail
Please contact the customer service for further assistance, @cinder bay. Refer to subpoint 5.4 in #faq for further information.
is there 8v8 in rooms?
Please can you explain me more precisely I do not know English very well I am Hispanic and I am through a translator
Yaya I read but it doesn't help me they still have me waiting they don't allow me to do anything but wait
This is a matter that only the in-game customer service can assist you, you should contact them to request them to unlink the login method that does not belong to you and that you have no access to. After you have contacted them and provided them all the necessary information, you should wait patiently for a response from them.
@feral forge hello
How other users get crates leaks from beta version even they don't have right to access crates in beta?
How i can access it?
In how much time will I wait for an answer?
They might have seen it through some other social platform.
Yes.
As the customer service receives an enormous amount of requests daily, it takes time to review all of them. And if they have not responded in a reasonable time span, you can send them a message as a kind reminder.
OK
question :3 from the Facebook account can not unlink my Gmail account? the gmail account is linked to my cell phone
That is my fear that the person who is in the Facebook account will unlink my account from Gmail
You should also contact the Facebook support to recover your access to your compromised Facebook account, and also secure your Gmail account, so that it will not get compromised.
@lime juniper Please help me, i got multiple copyright strikes for something i wasn’t even aware of. Please help i have really less time, my channel is going to be terminated soon. Please take your strikes back and i will delete all those videos. Please think about my 4 years hardwork.
is this channel for tech support or gameplay related aspects?
Yes, gameplay and tips and tricks
uh ok then
how does the "roll" and "no thanks" work during allocation in metro royale?
hi I am the owner of a verified store with a commercial number and I would
like to be a reseller of pubg UC
?
@feral forge
@static sleet
Please send your concern in #copyright and wait patiently for a response, @desert elbow. We may otherwise have to mute you.
This is not recommended. We will not be able to help you with this. The only recommended way to make purchases is through the following link.
I am reviewing videos to get the investigator title but now a days it says no more videos to review every time i open it
You can try again at another time or contact the customer service in-game for further assistance with this, @next crane.
How i can access?
@cyan citrus
I don't have information regarding that.
My 3 years of hard work and my best account got banned by a mistake 😭😭 seriously i loose my everything 😭 and i cannot be sleep in the nights 😭 seriously i feel ugly and worried plz i apologize and need my account id 5507304121
Please refer to the private message from @polar marsh for further information, @fiery garnet.
For some reason I don’t have the top highlights moment, do I need to enable something in the settings?(I already have highlight moments enabled I just want to generate top highlights)
What is your current rank, @zealous quest?
Diamond 4 50 points
Do I need to be in a certain rank?
The feature will be opening for certain tiers on certain days, @zealous quest.
Okayy, thank you so much for helping, I just wanted to try the new feature because it looks cool but I guess I need to rank up first.
You are most welcome, @zealous quest. Good luck!
Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @rancid bane.
Can BGMI players participate in events
No.

I have updated my response now. Thank you.
As this is a season reward, you will get it after the start of the new season, @night cloak.
@vagrant forum please reply my dm.
my difficulty is that having only the email to enter I can not enter when I want but only with lobtain code
There are total 80 Kills How Could we Kill 200 players in a Single match
There is something wrong with This Achievement
It Doesn't Add more Kills , Just count Most Kills
hello sir one youtube daly hacking video uplaod and night video remove so your website this youtube channel no strick so plz ban channel plz personl messeg me halp me 10k subcriber upload hacking video
Yup
Why can't do anything with those Vouchers..aafter i Completed the race..not fun
Hello friends, I just wanted to tell you that I am participating in the pubg weapon design contest, I hope you can help me by voting for my design, thank you very much
Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.
Feel free to share this in #content.
@celest shadow help
thnks
How can we help you?
.
Please elaborate on your issue, a few screenshots will help.
so i wanted to gift UC to a friend .
i input his ID
now his ID is stuck in my account
Why I still have this on frozen also??
Did you use https://www.pubgmobile.com/pay to purchase the UC?
Also this guy is from here ..or an scam ??
You have reached the Mission Point Limit.
This is a scam and they will attempt to steal your account information. Please report the user in #discord.
My profile picture isn’t appearing in Game od Social media acc
Okey i will do
Click on "Edit".
where
Did you log in with the social media account?
Which website is this?
