questions

[gentle knoll]

My friend is trying to join the server but it won’t verify him even though he sent his phone number

[vagrant tulip]

Please use #discord

[night cloak]

Uh, what ? I can’t login? Because I did with a wrong twitter that is already been linked ?

[white marlin]

Hello, I have a problem, sometimes this happens during the game and after that the game crashes during the match

[vagrant tulip]

That's because the Twitter account you're trying to link is already linked to another game.

[vagrant tulip]

What device is that ?

[night cloak]

Ok I know thanks, but it does not let me to try to login with another twitter.

[white marlin]

Redmi 8A

[vagrant tulip]

Can you record a video ?

Trying to login

[vagrant tulip]

Please try reinstalling the game.

[night cloak]

@Mocha#1000 this is the situation when I try to link new twitter.

[vagrant tulip]

That is because it's already linked to another account. Use another Twitter account

[night cloak]

Yes but Can i get the outfit again

My account has been banned while entering the game from a new Android device, please reconsider, thank you :id 5117384482

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[vagrant tulip]

No

[night cloak]

Ok, but how can I change the twitter account if It does not show the login or logout twitter account?

[white marlin]

Can GFXtool somehow negatively affect the game PUBG Mobile? Is it possible that he flies out because of him?

[vagrant tulip]

Hmm maybe try clearing the cache or data.

[rugged swallow]

Hi guys! Can anyone help me? They stole my profile in pubgmobile, who can I contact? Thank you

[vagrant tulip]

Yes, it definitely will and you may get banned permanently for using it.

[night cloak]

Where is that ? If you can guide me?

[vagrant tulip]

I'm not sure for ios devices but you may try reinstalling it

[night cloak]

Uh, damn that double amout of work, anyways thanks mate I’m really sorry if I asked you questions that you may or may not have to answer at all.

[white marlin]

Is there a channel on the discord server where the rules of the game are described? I want to get acquainted

[cinder musk]

Please help, my account has been hacked @vagrant tulip

[storm flume]

Please do not use languages other than English, @cinder musk. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[static sleet]

Please contact the in-game customer service for further assistance with compromised account issues, @cinder musk. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[static sleet]

Refer to PUBG MOBILE's terms of service for further assistance in this regard.

https://www.pubgmobile.com/terms.html.

[somber coral]

My game account was hacked and the in game customer service will not work I need direct contact

[cinder musk]

Please help. There is no response from customer service inside the game. Someone who hacked my account currently worked in my account club for a week, please help me, my account is from 2018. @static sleet

[somber coral]

@vagrant tulip need advice regarding my hacked account

[vagrant tulip]

Go a head

[somber coral]

Can I dm you

@vagrant tulip

[vagrant tulip]

No, you may write your issue here.

[somber coral]

@vagrant tulip My IG was hacked,it's linked to Facebook they disabled Facebook and deleted IG.Ive sent emails to Facebook,pubg support no reply

@vagrant tulip my backup email and mobile number won't work to get in game

[night cloak]

I change my server by misstake I want to change it @static sleet

[somber coral]

@vagrant tulip hackers been on my account and has made changes.friends have been monitoring it

[vagrant tulip]

@somber coral your only way to recover your account is logging in through your email or phone number.

[vagrant tulip]

That's not possible you need to wait for the cooldown no matter what is the reason behind the change.

[night cloak]

And it couldn't be changed before, it could be changed without restriction

Or I need to shorten that time

[vagrant tulip]

Not possible

[somber coral]

@vagrant tulip it's been a week and I still can't get in.Im not getting a verification code to reset

[vagrant tulip]

Try using the correct email and check your spam inbox.

[somber coral]

@vagrant tulip I have still no good

[night cloak]

And could you please write to change it they won't listen to me

[vagrant tulip]

Does it say successful after clicking on obtain code ?

[vagrant tulip]

It is not possible to change it before the cooldown ends.

[night cloak]

Not let them make an update to make it work

Please write it to them

[vagrant tulip]

You may write your feedback about this feature there #old.

[night cloak]

Nobody listens to me there

[smoky bloom]

@torpid ridge

Sebepsiz ban yedim hiçbir şey yapmadım

[polar marsh]

Please refer to the private message from @polar marsh for further information, @smoky bloom.

[vagrant tulip]

The community team watches the channel and collect all feedbacks.

[somber coral]

@vagrant tulip I'm not receiving a code and it's the correct email because it's the one I use for Facebook

[night cloak]

Ok

Thanks for helping

[vagrant tulip]

It doesn't matter if it's the email which you use for Facebook. If you have an issue regarding the code please record a video and explain your issue over there #old or contact customer support ingame..

[vagrant tulip]

You're welcome.

[somber coral]

@vagrant tulip I'm not getting a response from customer support ingame.I will try #old..cheers

[vagrant tulip]

Good luck.

[somber coral]

@vagrant tulip 4 year account worth alot to me 🤞

[vagrant tulip]

Good!

[indigo moth]

Anyone have help me

Hello

[vagrant tulip]

You need to state an issue to ask for help.

[static sleet]

How can we help you?

[indigo moth]

My account was still.

[static sleet]

What is exactly the issue with your game account, @indigo moth?

[indigo moth]

he stole my account and linked his e-mail address

[swift inlet]

Hey, I recently came back to playing pubgm after a long time. In the mean time my Facebook account was hacked (which I got back) and removed all my links to it which included pubgm. I messaged the ingame customer Support in order to work on a recovery method with them but got no response.

[static sleet]

Please contact the in-game customer service for further assistance with compromised account issues, @indigo moth. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

The customer service receives an enormous amount of questions each day and there may be a delay before someone gets to handle your request, @swift inlet. Your patience in this regard is highly appreciated.

[swift inlet]

Do you know how long it usually takes them to reply?

They’ve asked for my email address and since then I’ve heard nothing

[static sleet]

I don't have any information in this regard. You may try to contact the customer service again.

[swift inlet]

Alright thank you

[sterile hedge]

I did not use any type of hacker why did I take a band I was playing in a natural way I will die of fear on my account I love it so much why did I not use any type of cheating I want to open my account please I did not use any of the cheats I want to reduce the imprisonment period

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sterile hedge.

[indigo moth]

@static sleet no one help me.

[hollow fog]

yo why I cannot choose multi-maps?

[mossy knoll]

Hello, my friend tried to sell his account and it was stolen from him, can you tell me how to restore it or block it for 10 years?

[vague flame]

<@&481161015728406538> if this is the right channel please ban this I’d for teaming

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @vague flame. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wide fossil]

I want my pubg account back.. i have not done anything wrong.. how could i know if a teammate is cheating.. if a player is cheating on pubg they cheat on us also.. we trust on pubg security but if they are bypassing pubg security they dont let us know .. i have UC and many achievements in my account..

[snow fractal]

Which one is right ?? Why didn't same rank in Asia region rank and top 200 rank . Please take action ×alltalentchampionship

[long needle]

Anyone here from pubg mobile management? Cause my account got banned without any reason specified and I got proofs I got everything and I am a competitive player as well so umm if u think I was really cheating then I wasn't cause I never did tht and you can check for my gameplay at my Instagram to verify it , even I have the screen shot when my account got banned so please help me pubg mobile customer care

[polar marsh]

Please refer to the private message from @polar marsh for further information, @long needle.

[wide fossil]

I want my pubg account back.. i have not done anything wrong.. how could i know if a teammate is cheating.. if a player is cheating on pubg they cheat on us also.. we trust on pubg security but if they are bypassing pubg security they dont let us know ..

[past python]

i cant change vechile skin if there is already others skin cant change it to mine skin the option is not showing

[brave wolf]

Make sure you have equipped your skin in your inventory.

[hybrid ledge]

is there a way i can unlink my email?

[steep leaf]

I did try but it keeps leading me to the automatically answered. Not real person.

[cinder pumice]

I'm not getting 90fps on my device

But my device supports 120hz screen refresh rate

[brave wolf]

Processor also need to support

[cinder pumice]

I have an device iQOO z5

[brave wolf]

that's have high end mid range chip 778G , Only Qualcomm 865 or above supports

[cinder pumice]

Can I get 90fps in future?

[brave wolf]

I don't have answer for that , feel free to provide #old

|| Probably No ||

[vital violet]

Hey weren’t the outfits from the trendy power supposed to have emotes?!

[cyan citrus]

This is not something we can help with through the community. For customer service, you will need to select the available options accordingly and record your issue through AI to connect with the customer service representative.

[cyan citrus]

You can not remove third linked email and phone numbers at the moment. This is not a feature yet.

[feral orchid]

How I can know how much points I need to reach conquer

[cyan citrus]

You can check your rank from the bottom-right corner of the game menu, @feral orchid. The rankings will be different for every server.

[feral orchid]

No problem in this i need reach conquer

I mean if I need reach ace i need 4200 points

Please answer

How much points I need to reach conquer

[celest shadow]

Please be advised that buying, selling or trading game accounts are against PUBG MOBILE's terms of service. Therefore, this is his own responsibility.

[celest shadow]

It depends on your server, team mode and perspective. The points needed to reach Top 500 can vary.

[feral orchid]

I play in middle east squad 3rd person perspective

How much points i need

[upper shard]

hello

Hello my accout has beenhacked how can iregain

[storm flume]

Please contact the customer service for further assistance, @upper shard. Refer to subpoint 5.4 in #faq for further information.

[brisk violet]

Can someone help me I made a wrong purchase for my old account and I want to transfer them to the new account / my old acc ban

[upper shard]

I try to reach them but it will be late somebody test me he will play by butting hack and make my account banned for 10yrs. and i am afraint before it is too late do so please help me about this.

[opaque raft]

It looks like many people have the same problem pubg mobile should look into it many people loosing their account and their hard earned money also they should provide some way to recover the account @polar marsh

[winged pewter]

@night epoch please use english language here thank you. ❄️

[feral orchid]

I need reach conquer rank how much points I need

[cunning beacon]

what are the best graphics?

[cyan citrus]

Ultra HD.

[cunning beacon]

to spot enemies easily

[cyan citrus]

I don't think graphics have much to do with spotting enemies and it should be a personal preference, but I personally use Smooth graphic settings.

[cunning beacon]

ok

[cyan citrus]

We don't have an exact number for that and it changes every day and across different servers.

[feral orchid]

@cyan citrus can i calculate it.

?

[slow elm]

any esports admin?

[cyan citrus]

I don't think you can, @feral orchid. You can try to ask someone who reached Conqueror recently or compare your rankings with overall rankings in the leaderboard of top 100 players that will be close to top 500 players.

[vernal oracle]

@lime juniper
can u please help us
because we don’t receive our prize money from the last pmco germany
i don’t know who should i ask
with who should i talk

[feral orchid]

I can show only top 100 how I can show top 500

[cyan citrus]

Again, you cannot have an exact number as I have mentioned earlier, @feral orchid.

[fallow quail]

#help

[wide fossil]

Any1 who can support on ban issue #questions

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wide fossil.

[surreal geode]

Is there way to unlink email login or phone number login?

[celest shadow]

Unlinking your e-mail address or phone number is not a feature yet.

[ember hollow]

Hello

[celest shadow]

It is not possible to refund or transfer UC from one account to another. Please make sure that you enter the correct ID before making a purchase.

[celest shadow]

The customer service receives an enormous amount of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[brisk violet]

@celest shadow ok tx

[ember hollow]

these 3 blew me up and number 2 took my mkmi and i froze it what should i do to get the mk top

[celest shadow]

Please report them for griefing and they will be punished accordingly. As for your items, did you get the option to lock your package?

[lost herald]

please help

[ember hollow]

No

[celest shadow]

How can we help you?

[celest shadow]

You may provide your feedback and suggestions to improve this aspect of the Metro Royale game mode in #old.

[rustic prawn]

?

[plucky night]

I cannot join or create crew. Please help
Character ID: 5438152985
When creating crew this message pops: ban-create-carteam
Please help me and solve this issue.

[lost herald]

I have a gaming mouse and I don't know the software pocket. The mouse is attached to the mouse. I need help. These are the pictures of the mouse and everything because the box is lost.

Mouse DPI 2400

[storm flume]

Please contact the customer service for further assistance, @plucky night. Refer to subpoint 5.4 in #faq for further information.

[lost herald]

I want 1600 dpi

[celest shadow]

We provide community support for PUBG MOBILE here, @lost herald.

[lost herald]

I know, but I need help, for sure you understand this simple thing, please

Because I don't know where I belong

[celest shadow]

Sorry, I do not know how to help you with this.

[lost herald]

If it has a sensitivity to DPI 2400, well, send the sensitivity

[celest shadow]

I am sure you can find tutorials on YouTube.

[lost herald]

Is there anyone who can help me that you can point me to?

[celest shadow]

Feel free to ask in #chat, maybe someone can help you with this matter.

[hushed vessel]

@celest shadow do you know when the landing bug will be fixed?

It lasts for over 2 months now

[night cloak]

@celest shadow Hello I have a problem with PUBG mobile the game runs so smooth and looks amazing but I don't really know why when I snipe the hand looks so weird I already asked about this here someone said do a repair I did but it didn't work can you please help me... This is the bug:

[urban jetty]

why are the enemy's in gun game soo hard to kill but can easily kill me?

like they weren't even trying

[crisp venture]

Oldest payment of your account means year 2021 payment or 2020 payment.i have 3month old payment of November 02 and one i have 15 May 2021 payment receipt.Should i provide this to pubg support .They have closed my previous chat and said come with all the details so i am confused.Help me @cyan citrus

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @hushed vessel and @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

You should only provide the oldest one as mentioned by the customer service. If you will not be able to provide the exact required information, they may not be able to proceed with your request or the process will take longer than usual. If you have any questions or doubts, please ask that to the customer service. We are not affiliated with them and we will not be able to answer on the behalf of the customer service.

[crisp venture]

I just need to confirm oldest means year 2020 payment receipt or 2021 payment receipt i am confused so i am here @cyan citrus

[cyan citrus]

It should be from 2020 if you have made purchases from that year, @crisp venture.

[crisp venture]

I have provided them
Oldest payment- 15May payment receipt.

3month old payment-18 November payment receipt

Is this correct? @cyan citrus

I have 2018,2020,2021 payment receipt with me Total $937

[cyan citrus]

Then please wait until they get back to you, @crisp venture. Again, we are not affiliated with them and we will not be able answer on their behalf. As such, we cannot tell if the information you have provided is correct or not. Please continue with the customer service.

[steep leaf]

What he mean about maintaining good behavior in game? Can anyone give me an example like how many matches do I have to play or what do I have to do to get out this safety observations? The only mode I can play is tpp solo though..

[night cloak]

Anyway i can increase the limit

[mossy falcon]

Good morning!
I was contacted customers support about my hacked account and after i gave them full information they replied me with they will pass on this information to your concern team internally and that was since 4days until now there’s no reply or backup with any news and the hacker still open my acc what shall i do?

[cyan citrus]

We don't information regarding this. You may refer to that response from the customer service.

[cyan citrus]

Yes, by unlocking the Perk 3 from RP EZ Mission License. If you did that already, you cannot increase it anymore and you will need to wait for the new week to start.

[cyan citrus]

Please understand that customer service receives an enormous number of requests every day. This can cause a delay for certain cases. Please wait patiently while they get back to you. This is not something we can help with.

[wraith star]

hi

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wraith star. Remember to read through #faq before asking questions in the support channels.

[past fractal]

Hello i need ask about some thing

When i buy uc from seller with id can send spam uc with id from midasbuy because i spend alot of money in my account

[cyan citrus]

We will not recommend you to buy UC from any sellers or third-party sources. You can buy the UC yourself through in-game or following link.

https://www.pubgmobile.com/pay.

[past fractal]

But i dont have visa

I send my money to seller and send to me uc

I need know can send spam uc with id only ?

Or spam uc can charge only by account id

[cyan citrus]

This is not a recommended way, @past fractal. Please avoid that.

[past fractal]

And how i can buy uc ?

I mean with id can charge spam uc or need account

Id and ps to recharge spam and iam popular tiktoker and alot of peaple send to me uc b gift by my id

This. Can be spam ?

And if this spam i spend more then 20000 $ in my account will take banned ?

[cyan citrus]

Not something we can help with, @past fractal. The only way we recommend to buy UC is through the above link and to do it by yourself. You can find the available payment methods on the website. If those payment methods are not available for you, this is not something we can help with. As you have already been answered, please avoid repeating the same question.

[past fractal]

And what about Alot Of supporter gift to me gift uc Will may be banned my account

I mean when i live alot of peaple spend to my account uc

[brave wolf]

Just buy Google play recharge code / Apple gift card they available at offline and online ( all payment method ) , you can use it on in-game.

[past fractal]

Use @brave wolf sir buy i charge by id only and alot of supporter spend to me uc in live when i live in tiktok

I mean i charge by id only And alot of support send to me when i live in tiktok

This uc can cause to me problem ?

Those who follow the broadcast are selling wedges as a gift on my account. It is possible that the wedges of this gift are stolen and this may put my account at risk or not, because I spend a lot on my account and also I will not know how to prevent them from selling the wedges with a lot of litter and tiktoker

[still pebble]

I wanna report someone on youtube that made a Video for free uc and a link in first comment

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @still pebble.

[still pebble]

Not cheating

[cyan citrus]

Anything that goes against the terms of service of the game will be considered as cheating.

[still pebble]

okie

ty

[cyan citrus]

You are welcome.

[still pebble]

But he/she is an arabic content maker

Hope ppl would understand her/him

[cyan citrus]

This will not exclude them from their content getting removed.

[still pebble]

okie

@cyan citrus should i send now?

or just send the code starting with GAz?

[cyan citrus]

Yes, you just need to send the video code as highlighted in that screenshot and not the complete link.

[still pebble]

UCbJfmxoy86PvgmHprUBGDsA

[wraith star]

in pubg secendery verification code will not receive my phone number .
I can't login pubg mobile

[still pebble]

That is the channel code should i send it either?

[brave wolf]

yes

[cyan citrus]

Please try to again at another time or contact the customer service in-game for further assistance with this.

[wraith star]

@cyan citrus I will alot of time and contect with customer service but no sesponse

[still pebble]

that is good?

[cyan citrus]

It should be.

[still pebble]

okay ty

[cyan citrus]

You are welcome.

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently while they get back to you. This is not something we can help with through the community.

[wraith star]

@cyan citrus how to login?

[cyan citrus]

Could you please elaborate, @wraith star?

[wraith star]

@cyan citrus
I am link my phone numder for secondary verification.
I am logout in pubg and another time I logging pubg and secondary verfication but the will not receive code in my number
I tried alot of time but not receive code in my number
Please help me.

[cyan citrus]

I have already answered you here for the same issue, @wraith star. Please avoid repeating the same question. This is not something we can help with.

[steady slate]

@lime juniper uc scam in stream please do action in fast they other wise the private the stream later https://youtu.be/2BA6HPja8mU@cyan citrus

https://youtu.be/rZgBPP8CqxQ @lime juniper another scamer please do action fast other wise they privet tha stream

[celest shadow]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @steady slate.

[grave mason]

Hey When I Want To Log in With Twitter It Says Java Script Is Not Available In PUBG mobile Browser What Should I Do ?

[celest shadow]

Please try this and see if it helps with your issue:

1. Open Google Chrome.
2. Go to Settings.
3. Scroll down until you find "Site settings".
4. Find "JavaScript" and allow it.

[grave mason]

I allow That But Again Says The Same Error

[celest shadow]

Please make sure that you have the Twitter application installed.

[grave mason]

I Saw Some Channels Of YouTube For Example The Official Country Channels I Mean Like
PUBG MOBILE Pakistan
Can I Make My Own Country Official YouTube Channel Of PUBG mobile ?

[past fractal]

@celest shadow hello sir when I broadcast in tiktok alot of peaple spend to me uc gift this uc i dont know from where but i spend alot of money in my account this uc gift may banned my account

[polar marsh]

Please refer to the private message from @polar marsh for further information, @past fractal.

[grave mason]

@Piston Can You Answer This

[celest shadow]

You can make your own YouTube channel to upload PUBG MOBILE-related content, but not regional accounts similar to the one you mentioned.

[grave mason]

Oh ok

I mean like this

[celest shadow]

No, you cannot.

[steady slate]

@celest shadow i report it

Later they privet teir video

[molten geyser]

I lost my official account, can someone help me please, how do I talk to a company?🥺🙏🏼

[faint jolt]

Can i change my pubg gmail to another gmail Because when i created my pubg acc i used my dad gmail and now i wanna change it

@celest shadow

[cyan citrus]

For issues related to accounts, please contact customer support of your social media account and customer service in-game for further assistance.

[molten geyser]

Boy I do it it’s nobody help me for it💔

[celest shadow]

Google Play Games or linked e-mail address?

[cyan citrus]

As we only provide community support through this platform, we will not be able to help you with this in any way.

[faint jolt]

Google play games i think so

[celest shadow]

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[night cloak]

Man waiting is Just boring 😩

[cursive magnet]

Dear Sir/Madam , I have a question and I hope you can help , is using VPN causes ban? and is it consider as third-party application? thanks

[storm flume]

Please refer to subpoint(s) 3.18 in #faq for further information, @cursive magnet.

[ivory ice]

everyone is saying Remove the Tier restriction in feedback channel but do you really take care of that???? i think we are just wasting time

[winged pewter]

Trust on the progress hope they fix it in next update

[wide void]

@celest shadow game match announcement not working

[ivory ice]

oh thanks very very much to hero developers

[wide void]

@cyan citrus ?

[thorny anchor]

I did not use any type of hacker why did I take a band I was playing in a natural way I will die of fear on my account I love it so much why did I not use any type of cheating I want to open my account please I did not use any of the cheats I want to reduce the imprisonment period

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thorny anchor.

[hybrid forge]

Me too

[lapis pebble]

My pubg account was hacked with Twitter I am only Gmail and Google play

[valid tide]

hello do both ipad pro 12.9" and 11" support 90 fps?

[broken gazelle]

@polar marsh hey i have twitter, Gmail, Google play and phone number links but i want to change the number can you please help me to unlink it?

[robust mortar]

My pubg app won’t open. When I open it , it says I need update and then it updates for me and then says the update is finished please restart the game. And then when I restart it does the same thing again over and over. It just makes me keep downloading a update then makes me restart

[storm arch]

Hello, I need help, my account got ban for 10 year due to ”Abnormal movement” without using any kind of cheat. The thing is that when I get out from the car (my Tesla Roster Digital Water) and the character was just run like the flash on its own (I have video) and Suddenly I got ban for ten year. I have many stuffs in my accout so I can’t believe that I gonna lose all of them.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm arch.

[oblique mango]

Could it be thet i left a crew thet im baned from this cuz on my secound account i can apply

but dont have tag on it for clan

[quartz moth]

Is there a way to call PUBGM devs cooperate

I want to talk with them

Do they have phone number

Mods

[bitter torrent]

Hello. Who should I send the cheater's video to?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @wide void. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please refer to this channel's pinned messages for further information, @valid tide:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

E-mail addresses and phone numbers can currently not be unlinked.

[celest shadow]

Please offload or reinstall PUBG MOBILE.

[celest shadow]

You have been previously responded to in this regard. Please refer to this message:

#questions message

[polar trout]

Hello

I need some help

[bitter torrent]

Who should I send the cheater's video to????

[oblique mango]

bro i contact your robot and has nothing to do w crew chalange ban

[celest shadow]

You can contact the customer service in-game or through e-mail at [e-mail]. They do not have a phone number.

[polar trout]

Hello..

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @bitter torrent. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[polar trout]

..

@celest shadow

Hellooooooo

[celest shadow]

How can we help you?

[oblique mango]

iv got nothing to say hahahaha

I feel stupid asking anymore

[quartz moth]

They're not going to message me back hahaha, I sent them an email over a year ago and they still haven't responded.

[obsidian pagoda]

This bug ..

[polar trout]

I need help regarding my account getting banned while playing some rooms with my friends and I'm an old player since season 6 .. and not in-game help cuz they do nothing at all

[celest shadow]

Please read my message carefully. If your account has been suspended in the past, you cannot participate in the All-Talent Championship.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @polar trout.

[oblique mango]

bro no ban history

check my id check my phone

no ban history

not evwn 1 day ban bro

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @obsidian pagoda. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

The e-mail address is meant for general inquiries. If you have an issue or bug to report, feel free to submit it in #old.

[quartz moth]

Again, devs doesn’t care waste of time

[oblique mango]

i wanted to ask the robot costumer suport is it cuz i left crew while crew chalange started but robot not programed to answer me thet bro hahahah

[celest shadow]

Please be advised that the moderation team on Discord is not affiliated with the customer service, hence we are unable to assist players with in-game account issues, @oblique mango.

[quartz moth]

Thanks for the suggestion tho much love ❤️

[sterile fossil]

#copyright can u help me with my account
Ur bot can’t do it, and questions don’t answer me
I have account on Android system(my account was linking to Google account), but I buy IPhone and log in from Google account absent

can u help me with my account
Ur bot can’t do it, and questions don’t answer me
I have account on Android system(my account was linking to Google account), but I buy IPhone and log in from Google account absent

Please

It very bad for me

[bronze oak]

I have had faced 'system is busy' problem many times..mostly in game events...I didn't care about it much before but this time it's getting in the way of me being finding sth new to enjoy. I repaired..redownloaded...reinstalled... asked customer service...reported the issue... if anyone has any solution plz share...

[mortal apex]

No self promotion, @clever turret.

[sullen lion]

@mortal apex When is the next week mission starting? Like week 4 RP misssion unlock date?

[jagged hinge]

Pubg team i want to change my region to Pakistan but when i link number to change region but then parameters error accured

Pls reply me

[rustic mason]

How to unequip grenades from TDM DEATHMATCH LOADOUT DEAR MODERATORS?

3rd time asking this got no reply

[surreal storm]

I linked my phone number with my PUBG Mobile account after that i reset my phone for some reason and reinstall pubg. Now whenever I try to login pubg with facebook it ask for authentication but message never received to me. I am not able to login anymore.Moreover it says " Too many action taken too quickly! Try again later." Can someone help

[celest shadow]

Should you encounter a Parameter Error-1 while attempting to change your country/region setting, please ensure that you first log in with a linked e-mail address and try again.

[celest shadow]

It is not possible to unequip your explosive or tactical loadout at the moment. Feel free to submit your suggestions in #old.

[celest shadow]

Please try again after 24 hours. If the issue persists, you can contact the in-game customer service.

[surreal storm]

After 24 hours or At UTC + 0

[surreal storm]

After 24 hours or At New Day I mean At UTC + 0 5am in Pakistan

[celest shadow]

UTC+0.

[surreal storm]

Ok thanks

[valid parrot]

@celest shadow i cant know how many % i have in investigator

[storm flume]

Please do not use languages other than English, @tight mural. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tight mural]

هل بامكانك مساعدتي في الحصول على حسابي المخترق

[valid parrot]

I was like 29/30

[tight mural]

Can you help me get my hacked account

[west vapor]

Hi @tight mural
We are unable to handle such matters through the discord community.

Please contact customer service in-game for further assistance with account related issues.
Make sure to provide them all the requested and necessary information to speed up the process.

[tight mural]

Can you help me on Discord?

[west vapor]

As mentioned, the discord community is not able to help you with compromised accounts.

Here an example how to get hold of a support agent

[valid parrot]

@static sleet

[tight mural]

Ok

Thanks

[tight mural]

هل بامكانك تكون صديقي

[storm flume]

Please do not use languages other than English, @tight mural. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[tight mural]

Can you help me get my hacked account

[west vapor]

You have already been answered. This is not something the discord moderation team can help you with. Please continue with the customer service, @tight mural

[tight mural]

Ok

[open musk]

My account was scammed so I can't ask for help can I

[plain ermine]

Hi anyone can help to buy uc

For royal pass

[valid parrot]

How i can know how many % i got in investigator?

[west vapor]

what happened?

[valid parrot]

It didnt shows me

[west vapor]

try midasbuy or buy UC ingame 🙂

[plain ermine]

I have financial problems that’s I asked help here

So anyone can help me to get uc for me

[silent sun]

This pubg reporting system is unfair. I have report players for harassments and greffing. But it comes back as if I reported them for cheating but I never did

[plain ermine]

Actually I never did royal pass I wanted to try from long time

[west vapor]

Hi @plain ermine
Please do not ask or beg for in-game items here. Instead, we recommend that you participate in events or giveaways to stand a chance to win a Royale Pass.

[west vapor]

Feel free to report your feedback in #old

[plain ermine]

I am really sorry

For that I won’t do that again

[scenic hawk]

Does anyone know when do we get physical rewards won in the game event?

@static sleet

[west vapor]

Hi @scenic hawk
which event are you referring to?

[scenic hawk]

It was a invite your friends event in US region and i won a amazon gift card

The event ended on 27 January but didn’t received it yet

[west vapor]

As mentioned in the Event rules, please wait 15-30 days.
You filled out the contact information right?

[scenic hawk]

Yes

I did filled my correct info

Will they contact in any form

[west vapor]

they will contact you through the given contacts in the form.

[warm perch]

So when I opened the game it said I was banned for teaming or something if ur talking about last night that when I downed one enemy picked him up walked for a few meters and killed him immediately that's teaming

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm perch.

[narrow shoal]

Does anyone know how to fix this?

I need help with this. I changed my region
to USA a while back ago and after 60 days I
changed back to Philippines but it still says
I'm in USA.

[open musk]

I was trying to sell my account BC I needed money and this guy works for apple so called and he was able to change my email link and everything and even sent me a fake ss of the money being sent to my account

My Twitter is still linked

But he put a verification

With his phone number

Which I did not know U could do till yesterday

I contacted customer support

And sent them everything

I only had twitter linked

[west vapor]

even if he works for Apple, he shouldnt be able to change email link on PUBGM.

but anyway, be advised that buying, selling or trading game accounts are against PUBG MOBILE's terms of service. Therefore, this is your own responsibility.

[open musk]

Nah so I stuffed up I gave him my email login to my Gmail

So he changed everything from my Gmail

I was dumb I thought he sent the money

And he was a next LVL scamer

Like he would be saying things where did U buy UC from this that like igit questions

[west vapor]

||life lesson: never hand over the goods before receiving the actual payment||

[open musk]

Ik it's my second time bruh lmao 13k gone in seconds

And he told me he bought my friends account

[west vapor]

im sorry to hear that. i hope you learnt your lesson.

[open musk]

And my friend told me the next day he got scammed by him

[open musk]

Well I'm just hoping my twitter linked can get my account back

And Tencent can help

I did

I sent them everything

And bruhh then Tencent should make something where U can sell accounts because like I'm going broke and I needed money lol

Oh Shi I got a warn

I was not asking for help but okay

[west vapor]

There wont be an official PUBGM platform where you trade or sell account, as they state in their ToS that its not allowed.

[open musk]

Yeah I know but that right there is kinda a scam lol U spend so much money on the game and U can't even get anything back

[green agate]

@open musk This is an official mention, do not converse on such topics that are against the Terms of Service.

[open musk]

Yeah all g bruh 😂😂 calm down I was just telling my story

[night cloak]

He’s a mod he needs to show strength

[opal valve]

Can someone explain why this is happening I Was suppose to be on the leaderboard but it stuck at 1 percent (Used Apple ID To Login)

@green agate

[green agate]

Hello there, have you given it the appropriate amount of time to refresh?

[opal valve]

Yes

I restart the app and I log out and in

Multiple times

[green agate]

In a time frame of more than 24 hours?

[narrow shoal]

I have the same problem but with regions

[opal valve]

Nope

Or maybe

Yes

Yesterday

It was like that too but I didn’t really care because I wasn’t on the leaderboard but I was close

[opal valve]

My region is usa but I push on SA

[narrow shoal]

I changed my region to Philippines but it still says Im in usa😒

[opal valve]

Bruhhh ion gonna push again

[green agate]

I recommend putting this in #old as this could prove an issue.

If not, give it up to 48 hours and use the appropriate method of reporting it after such a timeframe.

[opal valve]

Okie

Ty for the help

[hollow fog]

yo quick question about SMG Mastery V

how do i know how much i killed?

thanks <3.

[night cloak]

Pubg has taken 1000UC from me.. why?

[haughty cypress]

cuz u made unofficial purchases in the past

[night cloak]

I haven’t made any unofficial purchases

[haughty cypress]

but the message says you have

[night cloak]

[brave wolf]

contact customer if you really made payment via official channel ( GooglePlay , Apple , Midasbuy)

[arctic raptor]

Do u reviews about bgmi support?? Or I have to go on BGMI server?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @arctic raptor.

[arctic raptor]

Why so late reply dyno bot?

[west vapor]

Seems like you used an unofficial channel to buy UC.
Please note that only in-game purchases and midasbuy are the ONLY valid and official ways to purchase UC.
Using unofficial channels can result to penalties or/and suspension of your account.

[night cloak]

@green agate

do u guys know if tier restrcitions will be fixed

[green agate]

I have no info on this currently, keep an eye out for any changes made.

[night cloak]

Hate to break it to you but your just ruining the game lmao

[open musk]

Yeah very much so

[night cloak]

literally stop making outfits no one wants to buy and fix ur game

[open musk]

I want to say f this game

I been playing for 4 years and this is getting out of control

[night cloak]

Agree

me too

my account is worth over 26,500 usd

[open musk]

And even now losing 19k on a account

[night cloak]

and it got banned

[green agate]

Yes that is due to the screening process.@brave wolf

[night cloak]

New tier restricted kill game by its self

[open musk]

Yeah

[green agate]

Please refrain from chatting here in the support channel.

[night cloak]

Hello sir many youtuber hacking and config video daly upload video on youtube but no action pubg team

Content removles only tik tik video but no action this time youtube hacking video why sir

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[night cloak]

Sir halp me

Pubg team

[celest shadow]

Please wait patiently for your reports to be reviewed and processed.

[night cloak]

@celest shadow sir but this time only tik tik content removles but no any hacking youtube video remove why sir plz reply

[celest shadow]

The community team takes down online PUBG MOBILE cheating content on all platforms, including YouTube and TikTok.

If you have YouTube channel(s) uploading PUBG MOBILE cheating content, feel free to submit a report through https://bit.ly/3soBavK.

[night cloak]

@celest shadow tnx sir pubg team love you

[heavy vortex]

why? 😵‍💫

[wet dove]

Hi my pubg account hacked please help 🙂

🙏🙏🙏

Please

[final spear]

Please contact the in-game customer service for further assistance with compromised account issues, @wet dove. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[wet dove]

I don't have a account
How to contact in game
Hacker hacked my Facebook account
And linked his twitter account
And alsi change a region

Please 🙏

I don't have more much time

Please

[deft silo]

Didn't You Have Any Secondary Link?

[wet dove]

I can login with number only

[deft silo]

Then, Your Account Is Safe

i believe

[wet dove]

How

[final spear]

You may follow this conversation style while contacting with the in-game customer service.

[wet dove]

And what about twitter hacker linked his account
And unlinked my facebook account

[deft silo]

After 6 days, you can add your facebook again

then you will need to remove his twitter

[wet dove]

This is my account before hacked

[wet dove]

How

I don't have time

Please 🙏

[deft silo]

An "Unlink" Option Will Come

after you link your facebook

[wet dove]

No

[deft silo]

Wdym?

[wet dove]

Because i don't have Facebook account he hacked my account and linked hi twitter account and change region

[night cloak]

In game report system is a joke... I reported 2 guys for team killing me and they responded saying they found no instances of "cheating"

[deft silo]

Well, Cant You Create A New Facebook Account?

[night cloak]

I didn't report them for cheating smfh

[deft silo]

And Link It Afterwards?

[vagrant tulip]

@wet dove do you still have access to your ingame account?

[wet dove]

Yes from number

Hacker is playing a game in my account

[vagrant tulip]

Alright contact customer support ingame and ask them to remove the Facebook and Twitter.

[wet dove]

Hi told my after 30 days
How i can wait 30 days

[vagrant tulip]

Also make sure to link the email before he does..

[vagrant tulip]

It usually takes less then that you just need to wait.

[wet dove]

I don't remember date off registered in game

[vagrant tulip]

You may find it in achievements "linked"

[wet dove]

How

[deft silo]

Bruh

[vagrant tulip]

Go to achievements and search for linked achievement and see the date.

[deft silo]

Bro Follow Me :

Missions >> Achievements >> Social >> Linked

[vagrant tulip]

Write Ok and wait for an agent to answer within couple of days..

[vagrant tulip]

That's right the date is written at the bottom right.

[wet dove]

I gave the wrong date registration
Because i don't remember yesterday

[vagrant tulip]

You may write the correct date again.

[wet dove]

How

[vagrant tulip]

You don't know how to write a date ?

[wet dove]

No

🙏

[vagrant tulip]

2018/08/26

Here you go copy paste it over there in the customer support chat.

[wet dove]

Ok, if he plays in my account or locks it, what should I do next?

[vagrant tulip]

Your account safety is your responsibility. If the intruder violated any of the game rules you will be banned no matter who is behind the screen.

[wet dove]

😭

[vagrant tulip]

Good luck! Have a great day bye.

[wet dove]

He can change my number in id right

??

[night cloak]

no

[crisp venture]

@wet dove if you can open your login email fast or else he will login his email

[wet dove]

I can login with number

[wet dove]

please help me to recover my id

[storm flume]

Please do not use languages other than English, @swift mango. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[wet dove]

No reply

😭

[swift mango]

Ineed unlock my account
Iam not play with hackers
Where is support pubg for unlock

[celest shadow]

What is the issue?

[swift mango]

@celest shadow iam get ban
But idont know why ?!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @swift mango.

[wet dove]

Please help to recover my account

Please

[vagrant tulip]

You have been previously answered already please wait couple of days untill the customer support answers.

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[wet dove]

I'm scared
Hacker Don't mess up an account

The problem is that I got it wrong information to costmer service
Because i don't remember yesterday

Now no reply from costmer service

[vagrant tulip]

Don't worry about that the customer support will look at the correct date.

[autumn hazel]

Bro, if u can login with number then just activate factor login authentication. Then only u will be able to login

[wet dove]

Are you Sure

[vagrant tulip]

Yes.

[wet dove]

How to activate factor login

Please tell me

?

🙏

[vagrant tulip]

It's not available for your country as per the screenshot which you've sent above.

[wet dove]

Hacker change a region

From gerogia

I'm from Pakistan

[vagrant tulip]

You can change the region back to Pakistan after 180 days.

[crisp venture]

@wet dove do you see number login option

@wet dove bro if you see email login option then link your email and enable secondary verification and disable social media login thats it and your account will be safe.After enabling this feature no one can login your id till the time you provide them the SMS code that comes into your phone.Go ahead and save your account from hacker

[wet dove]

I have only this access to login account

I can't link my email

[crisp venture]

@wet dove why cant you link your email if you see the option ?

[wet dove]

Look

[crisp venture]

@wet dove have you logged your game via mobile number ?

[wet dove]

Yes

Number and password

[crisp venture]

Still you see this ?

[wet dove]

Yes

[crisp venture]

Which social media account hacker has the access to it ?

[wet dove]

Facebook

And thin he linked his twitter account

And changed region

Thin hacker is unlinked Facebook

Please mariosir only you can to help me

[crisp venture]

@wet dove .Create a new email id and try to link your new email with it and still you see the same issue try to contact Pubg customer support and wait for your turn until they reply you.But I hope you have all the details of your account to provide pubg customer support like old payment receipt/ 3mont old payment receipt and exact registration date.If you have this all then dont worry you will get your account

[wet dove]

I have only registration date
Payment receipt i don't have
Because I'm not purchasing

[wet dove]

I can link new email also
I'm trying butt same issue

Facing same problem

[crisp venture]

@crisp venture you can check your inbox i have given you a advice hope it works bro

@wet dove **

[night cloak]

Bro only thing u can do is wait for pubgm mobile support

Can’t trust no one

[wet dove]

😭

[night cloak]

hello my account was stolen and my phone number is connected in-game support can't help can you help me i just have the e-mail now
@lime juniper @static sleet @thin halo @cyan citrus

[cyan citrus]

We will not be able to help you with compromised accounts through the community, @night cloak.

[night cloak]

no my account was not hacked it was stolen

[cyan citrus]

Not something we can help with. You may try to contact the customer service again. Your other option is to create a new account and continue playing the game.

[night cloak]

I want to get information about the turkey representative office, the value of my account is very high

the police will help

[cyan citrus]

Only customer service in-game can help you with this, @night cloak.

[night cloak]

customer service uses robot answers, all e-mail addresses are sending robot messages, there is no one I can reach, the turkey team does not support, you just put yourself in my place

you say give up all your hard work

[cedar surge]

When will I get 90fps for OnePlus 9r

[cyan citrus]

You will need to record your issue through AI and select the available options according to your issue to connect with a customer service representative, @night cloak. As you have already been answered and this is not something we can help with, please avoid repeating the same question.

[cyan citrus]

It is possible that your device does not have required specifications or the game has not yet been optimized to provide the required Frame Rate option for your device. You can submit the form below to let the developers work on providing the 90 FPS support for certain devices.

https://forms.gle/e1cyNbdzbbhAuYWQ6.

[wet dove]

@vagrant tulip
Hi thanks God
My facebook account is recovered by facebook identity confirmation
Now ican login with facebook also
Now what i do to unlink hacker twitter account

[dusky junco]

@cyan citrus our leader from crew got banned,and now we can t leave the crew,and se can t olay anymore

[cyan citrus]

The crews are locked during All-Talent Championship. You will need to wait for the tournament to be over, @dusky junco.

[dusky junco]

That s dumb broo

That mean s,we can t play anymore until next season of crew?

[still pebble]

Will i get banned if i updated my game turbo?

To a better version

@cyan citrus

[celest shadow]

Is this game space application native to your device?

[still pebble]

Yes

i didn't download it anywhere it came with device

Then would i get banned?

[still pebble]

What to do in the private chat?

Pls someone help

[celest shadow]

You will not risk an account suspension if that is the case.

[still pebble]

Okay thanks

[turbid gorge]

Hello

why can't i join the team

[cyan citrus]

Can you please change your game language to English and share another video recording of the issue, @turbid gorge?

[wet dove]

@celest shadow hello

Please help me

[turbid gorge]

Please wait

[turbid gorge]

I'd rather manually translate on the first is an invitation to the brigade, Player reaBOKUTOxYQ invited you to join the RED ARMY OLD QUALITY brigade, after he receives the request writes

you are currently banned from participating in matches

[cyan citrus]

Are you trying to join a crew, @turbid gorge?

[turbid gorge]

Yes

[cyan citrus]

It is possible that you have been suspended from joining All-Talent Championship. Players that have history of cheating or players that were suspended in the past will not be able to participate in the All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance, @turbid gorge.

#news message

[cyan citrus]

Hello! How can we help you?

[wet dove]

My pubg account was hacked
Someone linked his twitter account

Please help too unlink

[cyan citrus]

For compromised and stolen accounts, please contact customer service in-game for further assistance, @wet dove.

[wet dove]

I contacted them yesterday
Hi ask me to date of registration
I don't remember yesterday
give them wrong date registration
And i don't how recip us 3 months old
I'm not purchasing
What i do now

[warm mural]

@cyan citrus my account got banned for 7 days and my small brothers id got banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm mural.

[cyan citrus]

Please be advised that you will need to provide the required information to the customer service, @wet dove. They may otherwise will not be able to proceed with your request. As we only provide community support through this platform, we will not be able to help you with in any way.

[wet dove]

Ok thanks

[cyan citrus]

You are welcome.

[valid jewel]

I don’t even play emulator…

@cyan citrus can you explain what is this

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @valid jewel.

[valid jewel]

@cyan citrus it says here “abnormal behaviors in your emulator”, I neither play emulator nor I did anything that was said in #faq

[cyan citrus]

Please refer to the above response, @valid jewel. Asking about account suspensions here will result in a mute.

[valid jewel]

😐

[hollow heath]

I need help changing region

I get error when I input phone number can you please change the region in game for me

[cyan citrus]

Which error, @hollow heath?

[hollow heath]

Try again something like that

[cyan citrus]

Can you please share a screenshot, @hollow heath?

[dense island]

Uid-51609451943
Name-RUxT77x4TeN
Froze for 2 months in samsung f22 upto date
Please help me

[hollow heath]

I tried with other number I changed the region

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dense island.

[lean island]

Excuse me, Can I unlink this Email-Linked?

[cyan citrus]

No. This is not a feature yet, @lean island.

[fathom void]

@celest shadow .?? 🥸🧐

[celest shadow]

Everything good?

[crisp venture]

Wow.Nice pubg

[storm flume]

Please refer to subpoint(s) 2.12 in #faq for further information, @crisp venture.

[onyx parcel]

Hi @celest shadow
I need to speak with any member of the <@&639889499718942720> or tencent staff responsible for the Pubg Mobile Community Tournament taking place now in Europe.

I am the Admin of the Pubg Mobile Greece Community.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @onyx parcel. We may otherwise have to mute you.

[dim ocean]

Help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim ocean.

[crisp venture]

@cyan citrus will pubg customer support help me to unlink hacker number if my account is banned !

[cedar oasis]

Suck a weak system and not helpful team , My account has been hacked and the hacker blocked my account and they are not replying to me 👎🏽 I really regret for every UC I paid for them

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cedar oasis.

[night cloak]

Idk what i do wrong but almost everything i type gets blurred out (* * * * like that) while i dont say anything wrong (literally) and this resulted me getting muted for the second time for over 3 days

Is there anyway to avoid this or stop this from happening

Like i say something normal (family friendly) and it gets blurred so i try to type it again but differently but it gets blurred again and after somewhile when i try to say something to my teammate it gets blurred again randomly and gets me muted

Never faced this issue its my first time getting this

[night cloak]

"event"

[vagrant abyss]

@cyan citrus Hi i have a question? can I use laser triggers with my mobile ?

[valid parrot]

When I will be ale to know how many % I have in investigator cuz now I do it like 29/30 right and still cant request to be it

I see only this

@cyan citrus

I want the title

[finite fjord]

In this video, a player with a speed cheat falls on a military base, takes a revolver and kills opponents in the air with auto-aim! The question is, who are the people who marked this video as "no violations"!?

[cerulean musk]

Hi guys! My name is Iulian.
I need your help, someone try to stolen my pubg account. He connected his
facebook.
My PUBGM id is 538921978. I need help to unlinked the facebook account from
my PUBGM account. I take already ban 1 day for nothing. I think he try to
use some cheats or to unlock my email.
I don’t want to lost my account for nothing. I spend a lot of money on
PUBGM. I will leave you below proof of the first payments and last on that
account. In case you need more information, please leave me a message here.
Thanks a lot.

Best regard,
Iulian

[crisp venture]

@cerulean musk please contact pubg customer support in-game

[unkempt shard]

my email baned?

[cyan citrus]

That is a known issue and filters are being improved. Meanwhile, if you feel like your mute was unfair, please feel free to contact the customer service in-game for further assistance.

[storm flume]

Please contact the customer service for further assistance, @cerulean musk. Refer to subpoint 5.4 in #faq for further information.

[muted tinsel]

Who is responsible to check leaderboards?? The guy on 2nd place on Europe Squads is teaming with almost 20 of his clan members on all his games on Yahya Gaming on Facebook live! Why the F nobody is banning this guy? Come on responsible people do your job!!!

[teal root]

Hi

Daliy I face this problem no hack no file no third part app why PUBG giving me ban I need solution

[polar marsh]

Please refer to the private message from @polar marsh for further information, @teal root.

[woven fiber]

😦

button settings change by itself.

[bleak mountain]

uh I need help… my brother got false banned for no reason…

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @bleak mountain.

[woven fiber]

help pls

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @woven fiber. Remember to read through #faq before asking questions in the support channels.

[crisp venture]

@vagrant tulip i will wait till the suspension time gets finished.but i just want my access to the game or else he will suspend my account for 10years

[vagrant tulip]

You can access your account through your links.

[woven fiber]

pls hellppp

[night cloak]

Thanks

[cyan citrus]

You are welcome.

Metro Royale may not be available for your friend. He can try to contact the customer service in-game for further assistance.

[cyan citrus]

Hello! Could you please describe the issue you are facing, @woven fiber?

[woven fiber]

my button settings are changing by itself

[cyan citrus]

Please try to do a Routine Repair of the game from login menu and reset your control settings one time, @woven fiber.

[woven fiber]

I've tried

[night cloak]

Hello Pubg Mobile Support Team I just killed a member of my team just as a joke but he did not understand this prank and reported me my merit has been decreased and I have tried to increase it but it has not increased at all Please help me get my merit back

Can i get a list of all the spider man cosmetcis in game please ?

[valid jewel]

Whenever I try to verify my phone number it takes a long time for the code to come and at last it comes after like 5 hours and yes I have a good cellular service in my area

[hollow zephyr]

I need some assistance please support. FB got hacked where my pubgm was linked and now I can't access my pubgm acct. I can't recieve the emails not the codes idk why

[static sleet]

Please contact the in-game customer service and the customer service for the compromised social media account for further assistance in this regard, @hollow zephyr. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[jade ermine]

Hacker in my game made me lag out (WiFi is fine) what do I do?
They also made the zone disappear which I have seen a hacker do before in a streamer's game

[vagrant tulip]

You may report the match as it's lagging

[jade ermine]

but how do I report the hacker?

[vagrant tulip]

You can't really know who is the hacker so report the match.

[jade ermine]

I did, should I just leave?

[vagrant tulip]

You did suspect someone you may report him in the match through spectate or through his profile if you got the ID

[jade ermine]

Idk who it is, can I see who won my last match?

[vagrant tulip]

The player winning the match doesn't necessarily means he is the one hacking also it could be a bug that happened in the match. Also you can't know who won the match.

[night cloak]

Hello Pubg Mobile Support Team I just killed a member of my team just as a joke but he did not understand this prank and reported me my merit has been decreased and I have tried to increase it but it has not increased at all Please help me get my merit back

[hybrid ivy]

How to be content creator when im pubg mobile streamer? Any information from support?

[celest shadow]

It is up to the affected player to report you or not. If it is a joke, then they would not have reported you for it. This is unfortunately not something we can help with because intentionally killing your teammate is a prohibited action.

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[night cloak]

What can i do then ?

[celest shadow]

You can play matches to increase your merit.

[night cloak]

The merit is not increasing and this is the problem that i want to help to solve it ??

[celest shadow]

Merit recovery is related to time spent playing the game and in-match performance.

[night cloak]

Bro i play a game and i get 20 kills and i win the game and the merit doesn't increased !

Why the merit is not increasing ??

This is my problem

[celest shadow]

Try playing matches tomorrow to increase your merit.

[night cloak]

If the merit doesn't increased what can i do then?

And i want to ask a question , Is there such a thing as a Merit ban?

[celest shadow]

It will increase if you play matches tomorrow and perform well.

[celest shadow]

There are no such thing.

[night cloak]

Ok bro thank you for your help ❤️

[valid jewel]

Whenever I try to verify my phone number it takes a long time for the code to come and at last it comes after like 5 hours and yes I have a good cellular service in my area

[night cloak]

Does PUBG have story & lore like fortnite & cod warzone

[wild wadi]

Hello, how can I recover my account if I only remember my nickname?

[slender tusk]

Any support here can speack arbick

[west vapor]

You can only use English language in this server, @slender tusk. For regional communities, please refer to #735483472432594994 sub point 3.1.

[abstract meteor]

Game update is looped

[slender tusk]

Any support here can help me

@west vapor Talk to me in private please

[west vapor]

You can state your issue here @slender tusk

[slender tusk]

@west vapor oky

@west vapor I have a Babji account, so I can't access it because the Facebook account linked to it has been locked
I want to login to my account

[celest shadow]

Please contact Facebook's support at https://www.facebook.com/help for further assistance in this regard.

[celest shadow]

You will need to have at least one login access to your PUBG MOBILE account.

[wintry viper]

Hi there, so basically I lost my email that I login to the game, and now I can’t use another email or link to a social media? That is definitely something that needed to be changed

[celest shadow]

It does not from what I know, but you can probably find some fan-made ones online.

[slender tusk]

@celest shadow I do not have any link to login to the account

[celest shadow]

Feel free to report this issue in #old.

[celest shadow]

You should still be able to link your social media account(s) in the basic settings.

[celest shadow]

Please refer to this message regarding your issue, @slender tusk.

[wild wadi]

I don’t remember if he was attached to something or not, it was a long time ago, I couldn’t enter through the Game Center, maybe he was created as a guest.

[slender tusk]

@celest shadow I cannot log into the account because it is complicated. Facebook is closed because it was linked to my Instagram account and my Instagram account was stolen and completely closed

[celest shadow]

If you have lost your guest account and would like to recover it, please contact the customer service in-game and they will lead you through the account recovery procedure.

[celest shadow]

Please contact the in-game customer service and/or Facebook's support at https://www.facebook.com/help for further assistance regarding this.

[slender tusk]

@celest shadow Is there a discord for facebook customer service?

[celest shadow]

No, you can use the link provided above.

[quartz moth]

@celest shadow is my feedback appropriate?

Just in case I don’t want any trouble

[mossy knoll]

can I delete my mobile phone number from pubg mobile?

[west vapor]

Hi @mossy knoll Are you talking about third linked number?

[mossy knoll]

yes

[west vapor]

Unfortunately you can't remove third linked email and phone numbers at the moment. This is not a feature yet.

[mossy knoll]

and in the future it will be possible?

[mossy knoll]

I lost my phone with the SIM card and so I no longer have access to the linked number, I hope in the future will add the ability to delete the phone number

[west vapor]

No information regarding that for now.
You can try to reach out to In-Game Support regarding the third linked E-mail and phone number.

[mossy knoll]

I do not know where to write about it

[west vapor]

in-game support.
its on the right side of login screen or in settings.

[mossy knoll]

there is no live support, only the bot always answers with standard answers. there is no point in writing there

[west vapor]

Please try to elaborate your issue to the bot with as much information as possible. Then the bot does a pre screen of your issue so they know which employee could best answer your question.
Please be patient until a support agent gets back to you.

[swift shell]

Account frozen for two months

[west vapor]

what do you mean by frozen?

[rich flint]

hello my pubg account has been stolen and the version has been released turkey server is not helping please can the india server help me

[exotic spire]

Hello. I have a question about All Talent Championship. 10 teams from each week (40 teams) are qualified for Semi-Final or 40 teams from each week (160 teams summary)?

[west vapor]

can you elaborate a bit more?
do you still have access to your account?

[bright spindle]

My Facebook account has been disabled due to a privacy violation.
I do not have another account registered on the account of PUBG.
And unable to log into the game.
Is there a solution other than resorting to the Facebook administration?
Because the Facebook administration did not help me at all
Thank you

[west vapor]

@bright spindle unfortunately the discord moderation team cant help you here.
please refer to the message above.

[mossy knoll]

ok

[outer steppe]

today the royalpass missions are not completed all day, tell me what's the problem????

[frigid raven]

hello, I cannot participate in the talent championship, although I have not used any third-party programs. i want to solve this problem. I want to go through a full account verification again and prove the wrong of such a decision. I have not received any notifications about this and I want to know exactly why I cannot participate in the talent championship.

[outer steppe]

@celest shadow
today the royalpass missions are not completed all day, tell me what's the problem

@celest shadow help 🙏

[vagrant tulip]

If your account was previously banned you will not be allowed to join the all Talents champion.

[indigo musk]

Hello guys

I got an update recently

What is it for?

Anyone online?

[heavy plaza]

ID :5716281147
Nick name :IR亗MrREZA亗
Hello dear. I hope you are well.
Why did you banned my account?
My account is banned to the above specifications and the reason is that you introduced the use of cheating software. But if you visit my games, you will see that I have never used any cheating software or similar software. I just installed an Android emulator on my phone that day ( I used a virtual Android emulator ) , and as soon as I logged in, you blocked my account. While I did not see any text or warning about not using the simulator anywhere. I sincerely ask you to inspect my games. I promise that all my games will be fair. Please understand me. I am very upset because I worked so hard for my account and I eagerly spent all the gifts I received from my parents for my account. I love this game and I love my account like a child whose parents I am. Please see my honesty by watching my games. Please return my heart to me by returning my account. I am only 12 years old and I sincerely ask you not to let me suffer emotionally.
I sincerely thank you and your colleagues. Sincerely, 12-year-old Reza from Iran.
ID :5716281147
Nick name :IR亗MrREZA亗

[polar marsh]

Please refer to the private message from @polar marsh for further information, @heavy plaza.

[wispy crow]

As 4th week of the Rp has been Started but My Rp Points limit Is still Stuck on 3375

Why Limit is Not Increased

[hearty shadow]

Hello, I want to report a hacker

[timber radish]

RP still limited to 3375 in week 4

[manic ridge]

<@&639889499718942720> @lime juniper Hello I just want to know when will PUBG add 60fps to HD and HDR for iPad Pro M1, iPhone 13 and 12 can run 60fps HDR and the devices are less powerful why does iPad not have this option? I’ve been waiting along time for it but still no extreme on HDR or even HD?

[dusty crow]

Good point, but don't think that's going to happen anytime soon + for fps games low graphics + max fps are the best

[manic ridge]

You are right it’s better for competing but for casual players no they might just want to have that better looking game it’s just a shame that option is not there for something that can handle it so easily

[thorn arch]

I want to cancel the internal link in the game how?

My account has been stolen and I don't know how to cancel the interconnection, so please treat me to get rid of the problem

And this private ID is 584515762. Please reply before taking the account, but in full

Please reply from someone responsible. I do not want to leave the game. I want to stay playing. The thief does not leave the space. He can enter from the internal connection.

Waiting for the reply please and thank you in pubg mobile

[vagrant tulip]

Please contact customer support ingame for account related issues.

[thorn arch]

@vagrant tulip I can't appreciate the thief coming in every minute and getting me out of the account

[vagrant tulip]

Wait untill the intruder isn't in your account and then contact customer support ingame.

[thorn arch]

@vagrant tulip
I can't and it is necessary to steal the account, what is the solution?

[storm flume]

Please do not use languages other than English, @thorn arch. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant tulip]

Your only way is to wait until the intruder isn't in the account and contact customer support ingame

[thorn arch]

I want one of the game not you, so don't talk or the letter of the account is about to be stolen@vagrant tulip

[vagrant tulip]

This server only provides community support. There isn't any customer support agent over here so you need to contact the customer support ingame. If you want a moderators answer it's not an issue.

[night cloak]

H I’m

[tidal adder]

Why my bullet stock at middle sometimes it does not even work

I have issue of lag

I play on iPad always got 600+download and 100+upload

What’s the issue I don’t know

[tidal saddle]

Need assistance anyone here

[ornate rover]

I played 600 MINS this week but achievement not completed

[tidal saddle]

Per week one point will be considered when you complete the weekly limit @ornate rover

[ornate rover]

Yes I know,l need only one point to complete

[tidal saddle]

Complete this week

Today tha 4th week starts

It will be completed by this week

[tidal saddle]

Week 4

[ornate rover]

😩😩

[tidal saddle]

Any mods

[sullen lion]

@celest shadow Is the luck in classic crates increased ?? for legendary? it is 2.5% now, what was it earlier?

[tidal adder]

PUBG is mentally not good

[tacit panther]

shut up mate

[peak otter]

I got the battle pass for a friend but I didn't send him to his right account. What can I do?

[tacit panther]

then y are u in this serv

[tacit panther]

nothign

[mortal apex]

Please do not bypass the chat filters, @tidal adder.

[tacit panther]

367

sed life

[ornate rover]

@mortal apex

[thorny cobalt]

If complete my achievement mission in unrank mode will that be completed?

[night cloak]

Heya

Can I ask a question

Why matchmaking is taking so long on gameloop?

[cyan citrus]

Matchmaking totally depends on how many players are currently playing the game, @night cloak. As emulators have relatively less amount of players compared to mobile platform, matchmaking can take longer than usual. This is not something we can help with. We can recommend you to switch to a server or game mode with higher player base.

[tidal saddle]

Why the 4 th week missions are still frozen @cyan citrus

The point limit haven't been refreshed...why ?

[golden sierra]

May I get some additional information on this topic? Is there a date when prizes for the "Lucky Guess" event will be delivered? I would just like to know we haven't be forgotten about 😓🙏

[tidal saddle]

Help anyone

[night cloak]

Thanks :/

[unkempt girder]

4th week mission still froze

[floral acorn]

@celest shadow could you kindly explain me why 4 th week RP mission is frozen and why it isn’t refreshed ?

[tidal saddle]

Yeah same issue

Anyone help

[unkempt girder]

I just woke up to complete my remaining mission and what i see mission still froze like 1 week wait is not worth

[tidal saddle]

Yeah bruh

[unkempt girder]

Like my bolt action kills is only 1 left and level 3 helmet only two times and what we see

🥲 mission froze

Why they add these stupid features in pubg

[tidal saddle]

We got scammed

[unkempt girder]

They just add worst feature in pubg ever

[tidal saddle]

Yeah bruh the old one was better

[unkempt girder]

We all need to do the same thing we did in spiderman web shooter nerf time

We all need to complaint about rp froze same

[tidal saddle]

Yeah I'm trying to contact mods

[unkempt girder]

Else they didn't listen 🥲

[tidal saddle]

To get details about it

[unkempt girder]

Yes and they didn't even announce about this froze mission

[tidal saddle]

No one responded yet 😩

Yeah it was mentioned every week the point limits keeps increasing

[unkempt girder]

But why they add there's no benefit for this

[tidal saddle]

Then why not week 4😫

[unkempt girder]

Earlier it was better that we did mission According to our need

[tidal saddle]

Bitter truth

[unkempt girder]

They just nerf all mission and it's waste

If it's remain then i think normal players didn't purchase royal pass

[tidal saddle]

Let's hope it gets refreshed😩

[unkempt girder]

Yes cz there's written a line that mission progress refreshing for week 4 and 5

But they didn't refresh

[tidal saddle]

I was about to get that creepy outfit in rp adventure

[tidal saddle]

Yes bruh

[unkempt girder]

I too about to get that airplane finish after completing my remaining mission

But what i see is there's no mission progress increasing

🥲🥲

[tidal saddle]

Let's wait mods to reply

[unkempt girder]

The only option we have is to wait 🥲 we can do nothing

[tidal saddle]

Then we can contact pubgm support

[unkempt girder]

Yes 🥲 if mods didn't reply then we have to contact support services

[tidal saddle]

Let's wait 🥲

[unkempt girder]

Yes 🥲

[cursive pulsar]

why i don't get any additional limit?

[frail hollow]

blocked account

Hello, my account was blocked, I did not violate anything and even thought about it, I was hacked on a social network and went into the game itself, and put mail that is not mine at all, put my subscription on unbind and started connecting to Google play, I threw off in the dialogue all the requirements, all the evidence that this is my account, here is my first check, here is the link to the social network, VKontakte "Vanya Shamagin" https://vk.com/ivanshamagin, here is my player ID: 5123701470, Nick in the game: TVOY。PAHAN, please sort out this incomprehensible situation, please, I hope that justice will prevail and everything will be resolved, thank you very much for listening to me.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @frail hollow.

Please refer to the private message from @polar marsh for further information, @river oasis.

[keen trout]

Please help, my account has been hacked. The guy has linked his Twitter and email adress to my account and I can't unlink it.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[short vortex]

Can we earn more rp points after reaching the Rp mission limit?

[keen trout]

I tried, it didn't do anything.

[cyan citrus]

We will not be able to help you with this through the community, @keen trout.

[woven fiber]

I tried but it didn't work

[sand swallow]

Hey i have problem
When i playing everything is good
But in a half match of match my screen just darkness
I don't have automatically brightness on
Where is problem?

[winged pewter]

@cyan citrus its though job!
Same day same question same answers ...Hats off ❄️

[bold pawn]

@polar marsh Why can't I join or create a team and play in the championship

Talents, for which I was forbidden to participate in the Talent Championship ID:

599128764

[junior sail]

need help pls

[astral raven]

What's the use of the RP missions points limit? Just a problem

[elfin void]

Hello. Today I played and I urgently needed to move away. I hid in the corner of the map but I was killed by a cheater who sees through the walls. I couldn't complain about it inside the game as I was taken back to the main menu. 6 armor was removed from me. I ask you to check the player and return the armor to me.

It was the last game

[cyan citrus]

Please feel free to provide your feedback about the game through #old.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @elfin void. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[cyan citrus]

Hello! How can we help you?

[cyan citrus]

Can you please share a screenshot?

[bold pawn]

@cyan citrus

[junior sail]

I have an account that has a lot of money spent on it, one of which was not opened and banned for 10 years

[polar marsh]

Please refer to the private message from @polar marsh for further information, @junior sail.

[cyan citrus]

For how long have you been facing this issue?

[bold pawn]

@cyan citrus Since the last talent championship

[elfin void]

in the link that you sent me, you must specify the cheater's nickname, his ID and video. I don't have this information

[cyan citrus]

Then you can report him through the in-game report feature, @elfin void. That's the best and most efficient way for reporting cheaters.

[elfin void]

How can I do it?

I know how I can complain when I was killed, but when I returned to the game, I was returned to the main menu. how can i complain now?

[cursive pulsar]

why don't i get any additional limit?

[elfin void]

Will you help me?! there is no information about the player who killed me in the match history

I was in the depths of the map, where no one goes. I have been playing for 6 years now and I understand the mechanics of the game very well. don't think that I'm a newbie who came to cry for him because he was killed. the fact that it was a cheater is 100%. but how do i file a complaint?

[cyan citrus]

You can report the player through in-game. You can find the report option on left side of the screen in player's Basic Info, @elfin void.

[cursive pulsar]

what happened there?

[elfin void]

Where?

I can’t find it honey

[cyan citrus]

I can find the report option, @elfin void. Maybe it is bugged for you. Please try to do a Routine Repair of the game from login menu and restart your game one time.

[cyan citrus]

Because you have already reached the maximum limit.

[elfin void]

I have the last version of Pubg mobile.

[elfin void]

Why don’t you take my screen shot and sent to the right place?!

[cyan citrus]

What do you mean, @elfin void?

[elfin void]

why can't you take all my data on your own and send it to support so that the cheater gets banned?

[cyan citrus]

We only provide community support through this platform, @elfin void. We are not affiliated with the security team.

[elfin void]

I won't rest until I file a complaint against him.

i still need help

[cyan citrus]

You may refer to my this response, @elfin void.

[elfin void]

I did it. It doesn’t work

[cyan citrus]

Is that same for every profile?

[manic ridge]

I just got killed by a nad throw a door?

<@&481161015728406538> nads kill throw doors now?

[elfin void]

Yes

[cyan citrus]

What is your device and from where did you download the game, @elfin void?

[elfin void]

Apple 11, App Store

my friends don't have this button either

[cyan citrus]

Please make a video recording of the issue and share it here, @elfin void.

[elfin void]

Moment

[simple epoch]

Are they going to launch any feature soon to unlink phone number from the game?

[bold pawn]

@cyan citrus Since the last talent championship

[cyan citrus]

Please make sure that you change your game language to English.

[winged pewter]

@cyan citrus what are doing other mods ? Take some rest! ❄️

[cyan citrus]

It is possible that you have been suspended from joining All-Talent Championship. Players that have history of cheating or players that were suspended in the past will not be able to participate in the All-Talent Championship. For more information, please refer to the following announcement or contact the customer service in-game for further assistance.

#news message

[cyan citrus]

No information regarding this. Please feel free to provide your feedback about the game through #old.

[storm flume]

Please avoid going off-topic, @winged pewter. You may have unrelated conversations in #chat.

[elfin void]

Here you are

[cyan citrus]

Can it be possible for you to make another video recording after changing your game language to English, @elfin void?

[elfin void]

I’ve done

[bold pawn]

@cyan citrus I didn't even really play, please ban me so that I can play in the talent championship

[cyan citrus]

I have not noticed this before, but you cannot report your own account.

[bold pawn]

@cyan citrus If I played not honestly, I would have banned my account, not banned me from playing or creating a team or joining

[cyan citrus]

As mentioned earlier, you can try to contact the customer service in-game for further assistance, @bold pawn. This is not something we can help with.

[bold pawn]

@cyan citrus Why aren't real cheaters banned, but honest players banned?

@cyan citrus Nobody helps there and there's no point there

[elfin void]

Quendi stop asking with different people

I’m waiting for

[cyan citrus]

I have answered you already, @elfin void. You cannot report your own account.

[bold pawn]

@cyan citrus There is no benefit from in-game support, they have never helped and now they will not help

[elfin void]

Ok so if I cannot, who can?

You?

[cyan citrus]

As we only provide community support through this platform, we will not be able to help you with this in any way.