questions

[knotty pecan]

pubg op

[dusty crow]

thought they solved that prob via small patches

[night cloak]

@dusty crow nope, it’s gon be fixed with the update only.

[cinder frost]

@thin halo help me pls

[urban jetty]

can some1 help me?

nvm

why are there so many hackers in war mode???

the game ain't fun anymore

[bleak quiver]

Hello, in my pubg account country or region is not showing

[bleak quiver]

I want to change my in game country to the current one but no option

[regal brook]

This glitch is causing me to lose so many points

Please fix it

[bleak quiver]

Anyone can help me for country region change option in pubg

[regal brook]

@lime juniper look at the problem

It is happening to me several times

[bleak quiver]

It's for me @regal brook

[regal brook]

@cyan citrus

[bleak quiver]

I want to change my in game country to the current one but no option available, can anyone help me!!! @lime juniper

[hollow path]

Pls remove tier restrictions

[edgy olive]

Plz fix the metro glitch ppl want to play it plz

[night cloak]

Nobody can hearing tier restriction , lot of players are reported but still no , we'll miss our friend automatching player are dont have teamwork ,also missing other servers friend and fun to rank pushing its really happy to season starting and ending not hard work , chill with friend everything was fun .but now its over i think pubgm passing they last time. Good luck pubgm slight_smilethumbsup @Error 403

[wet siren]

I have landed twice at the fountain and coliseum in monte Nuevo and still haven't got that part of the achievement completed I did exactly how a guy in yt did it and it was perfectly in the centre twice
I then naded myself and see no progress with the achievement

[wet siren]

What's the glitch?

You can get leap coins from spider man crates in classic

[tidal fox]

Can anyone tell me when is the jujutsu kaisen update is coming 👀👀

[keen dock]

Where could we report Facebook video content of hackers?

[wet siren]

Next month

[tidal fox]

Ohk @wet siren any particular date

[weak oasis]

when pubg will unban in bangladesh

[wet siren]

Never

[muted gazelle]

How do I invite friends to my Lucky Dragon Dance Team? Seems like only the team leader can invite.

[regal brook]

Your stuck in the match if you leave the game is going to glitch and it wont count as if you never played

[valid wyvern]

There is no punishment for teamup at solo ???

I need answers

[inland compass]

Hello I can’t play with friends

You need to undo the tier restriction

We’ve been playing together for years.

Lots of people complaining and leaving

[wet siren]

There is

Fix "threat from above" achievement you land same place multiple times and doesn't register

[elfin smelt]

i reported the teamer in solo match, and he didn't get banned, they should not add teamer report function as it is useless

[gilded mauve]

Hello, is there anyone who can talk to me, I have a problem

[surreal lynx]

Why there is no effect of epic or legendary in this spiderman helmet

[lone pulsar]

What the...

[night cloak]

@neon patio

I found this page on instagram thats fale

Good evening. I would like to know who I can contact regarding PMPL Africa. All team managers have received emails but I've changed my email address since PMCO.

[mighty shell]

Hey can anyone help me

[analog arch]

@lime juniper please come and have a little talk regarding some help

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lone pulsar. You can also submit a report in #old in compliance with the channel's pinned instructions.

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @night cloak.

[celest shadow]

How can we help you?

[celest shadow]

How can we help you?

[timber kestrel]

Hey uh got a question

how do i report a cheater that cant be reportec

got his id rn

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @timber kestrel. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[timber kestrel]

new acc and everything

[mighty shell]

I changed the server by mistake so my rank has changed from crown to gold and I can't play with my team so can u please help me get my rank and my server back

[celest shadow]

You will need to wait for the cooldown before you can switch back to your original server. Thank you for understanding.

[mighty shell]

I can't wait 60 days

And my rank was gone ?

I will have to play again from gold to crown

[celest shadow]

Yes, because that is your current rank in the selected server.

[mighty shell]

Ok i want my rank back .. what should I do

[celest shadow]

You can switch back to your original server once the cooldown ends.

[mighty shell]

Comeon it 60 days

Who can wait

[celest shadow]

When switching to a different server, there will be a confirmation notice stating that there is a 60-day cooldown. You confirmed and agreed to it the moment you switch servers. We hope that you can be patient and wait for this cooldown.

[mighty shell]

I know but i didn't know that the rank will gone

[celest shadow]

You are still Crown tier in your original server.

[mighty shell]

I know but after 60 days it won't be crown anymore

[analog arch]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @analog arch. Remember to read through #faq before asking questions in the support channels.

[analog arch]

My friends account got baned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @analog arch.

[celest shadow]

You will just need to rank in your current selected server for now until the cooldown ends. Please understand that there is nothing we can do to help you with this matter.

[mighty shell]

I just want to rechange the server or i want my crown tier in the current sever

Try to help me please

[carmine flower]

Hi

@PUBG MOBILE WHAT ARE YOU REASON CORPORATE STRIKE GK AFROZ

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @carmine flower. We may otherwise have to mute you.

[bleak quiver]

Any possible way to change my in game region from EEA TO PAKISTAN

[wet siren]

@celest shadow

I have landed twice at the fountain and coliseum in monte Nuevo and still haven't got that part of the achievement completed I did exactly how a guy in yt did it and it was perfectly in the centre twice
I then naded myself and see no progress with the achievement

[bleak quiver]

I just want to rechange the server or i want my crown tier in the current sever @celest shadow

[soft laurel]

i want to change to my other account i have 2 facebooks and i cant get into my main

[calm pivot]

hey can any one help me ?

[analog fable]

Why is it that I cant redeem any items using Ultimate Showdown tokens as described in #news ?

The buttons dont work at all

[wet siren]

It's not 9UTC yet

[analog fable]

You might want to check right now lol

[night cloak]

@celest shadow

[wet siren]

No

[analog fable]

Yep it is, the problem's fixed after I relaunched the app

[wet siren]

Good job

[analog fable]

Not an issue anymore

[wet siren]

Good job

[celest shadow]

The change country/region option is not available for accounts in the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). Thank you for understanding.

[bleak quiver]

Any possible way to get the option, any contact info or any one i can contact... I really want to change my country region, as I need to transfer my id into Bgmi... Please help me @celest shadow

[desert bloom]

Hallo

Need some help

[calm pivot]

there is any one get this message?

[celest shadow]

Can you please provide a screenshot of the achievement you want to complete?

[celest shadow]

If you have a different social media account linked to your main account, try using that instead.

[celest shadow]

Hello, how can we help you?

I believe it will but it does not take up much storage space.

[celest shadow]

Unfortunately, no.

[celest shadow]

How can we help you?

[celest shadow]

Please provide us with a clear screenshot that is in English.

[lilac field]

Will m4 glacier return

[night cloak]

Please bring back the ultimate show down spin. I spun it 199 times i spent the money now i wanted to swipe one more time to get the car but the roulette has disappeared. Help me please. I spent money to get a car

[calm pivot]

i translation for you he tell me there is no space

and i got more space on my hard disk

[night cloak]

Ok

[celest shadow]

You should keep trying as it counted for me.

[wet siren]

4 times now? R u serious

[celest shadow]

The M416 - Glacier is currently in the Classic Crate.

[celest shadow]

Please refer to #news for further information regarding the ULTIMATE SHOWDOWN event.

[celest shadow]

For further assistance related to GameLoop, please visit their website.

▫️ https://www.gameloop.com/

[calm pivot]

look there is no resources after this problem !!

where is the resource.

?

ok then

[opal flare]

We want the game to remove the matching ranks, we can't play with our friends

[calm pivot]

where is that

[wet siren]

How many times did you do it?

[celest shadow]

Please perform a routine repair from the login menu and let us know if this helps with your issue. To perform a routine repair, you must first log out. Once you do, the repair option will be located at the top-right of the login menu. Select "Routine Repair" and confirm your selection.

[shut current]

@celest shadow how do I invite people when there’s no invite button?

[wet siren]

Do I needa wait a certain amount of time before I made myself for the land to count?

[celest shadow]

Thank you for your feedback. Feel free to send this in #old.

[celest shadow]

A couple of times since I sometimes miss the landing zone.

[feral lion]

hello,
I would like my account to be investigated again to confirm that I have not participated in any illegal activities and I want my account's suspension to be removed.

I want to know the reason why my account was suspended.

but I can't reach anyone from the support section in the game.

[desert bloom]

@Piston#2060

[celest shadow]

Your friends can join your team from the event page. You can share the event to friends for them to join your team.

[desert bloom]

https://media.discordapp.net/attachments/903789855610396723/936175680817885184/IMG-20220127-WA0025.jpg

[desert bloom]

@celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert bloom.

[night cloak]

Please bring back the ultimate show down spin. I spun it 199 times i spent the money now i wanted to swipe one more time to get the car but the spin has disappeared. Help me please. I spent money to get a car. PLEASE 🙏 🙏🙏🙏🙏

[polar marsh]

Please refer to the private message from @polar marsh for further information, @feral lion.

[shut current]

But there isn’t any code to let them join my team and I’m not the leader of my team so My friends can’t join my team

[wet siren]

But I didn't miss it twice and sharky also did it and didn't work so great game it is

Why is a inspector watching my game lmao

[celest shadow]

I am afraid not.

[night cloak]

Please bring back the ultimate show down spin. I spun it 199 times i spent the money now i wanted to swipe one more time to get the car but the spin has disappeared. Help me please. I spent money to get a car. PLEASE 🙏 🙏🙏🙏🙏

[celest shadow]

If you believe that this is a bug, feel free to submit a report in #old.

[night cloak]

Please talk to the developers I need a car I did not have time to scroll the last time

[celest shadow]

Please refer to #news for further information regarding the ULTIMATE SHOWDOWN event.

[night cloak]

I can't subscribe to the channel. i need the tape measure back i want to spin one last time to get the car

[calm pivot]

i solved it with restart my router

not with repair gameloop

🤣

[polar marsh]

Please refer to the private message from @polar marsh for further information, @atomic magnet.

[celest shadow]

The event has been taken down due to patch content adjustments. We apologize for the inconvenience and thank you for understanding.

[night cloak]

How can i get a guaranteed car? I was left with one scroll

[celest shadow]

Since the event has been taken down, you can no longer spin for it.

[night cloak]

And what should I do now? I spent money just to knock this car out. Do you think this is normal?

[celest shadow]

We encourage you to provide your feedback regarding this in #old.

[night cloak]

Not only can you not make the game normally, you also expose people for money? Terrible….

[ebon bear]

Why was the LUCKYSPIN removed?

[night cloak]

They removed it before it ended this looks like piracy

[celest shadow]

Please refer to #news for further information regarding the ULTIMATE SHOWDOWN event.

[night cloak]

😅

I can’t read that

[vagrant tulip]

Google translate exists in 2022

[night cloak]

how do I copy that

[vagrant tulip]

Picture scan exists too

[night cloak]

bruh my language isn’t even chinese

it’s a glitch

[vagrant tulip]

Just restart the game it will be fixed

[mellow sentinel]

Need developers

[sturdy escarp]

How to turn on character

[night cloak]

@sturdy escarp go to settings then “privacy and socials” and keep scrolling down you’ll see a “Show Outfit” thingy and enable that

Hi 👋

[cyan citrus]

Hello! How can we help you, @night cloak?

[night cloak]

You can't help me

[cyan citrus]

Please state the issue you are facing.

[night cloak]

I don't need help

[cyan citrus]

Then please move to #chat, @night cloak.

[night cloak]

Oke

[storm flume]

Please avoid going off-topic, @edgy walrus. You may have unrelated conversations in #chat.

[dusky dew]

Bonus challange Open Date anyone know ? tell me plz <@&481161015728406538>

[cyan citrus]

No information regarding this, @dusky dew. Please avoid using the moderator mention unless there is an exigency or emergency related to this server.

[night cloak]

How can I see my level

[dusky dew]

i spend my uc and i need to use points. before 1.8 update bonus closed still not open. waiting.. @cyan citrus

[cyan citrus]

Game level or Discord level?

[night cloak]

Discord level

[cyan citrus]

You can execute the ''!rank'' command in #481204134859505684 to check this, @night cloak. For future reference, please use #discord for such questions.

[cursive nexus]

Btw can u fix glitches ingame?

[cyan citrus]

Not something we can help with. You will need to wait until the event will be available again for you.

[cyan citrus]

Can you add more details about the issue you are facing?

[cursive nexus]

I mean i was riding a buggy then it crashed in the ground somehow and then it started flipping around, then it blasted and me and my teammate both died

But it had full durability

[cyan citrus]

Do you happen to have a video recording for that, @cursive nexus?

[cursive nexus]

I dont and the game didnt highlighted that too

[dusky dew]

i want to cnfrm that any chance to get back bonus challange. i need my uc back. waiting since 3 weeks

[cursive nexus]

Wait im dum the game dosent highlights those moments

[cyan citrus]

Please feel free to report the issue through #old in compliance with the channel's pinned instructions.

[cursive nexus]

Alr

[silver ether]

I have An issue that my Facebook account had been Locked So i cant Access my pubg Account So,Can You Please link a social media account(Suppose Google,Twitter) to that without acessing It

[cyan citrus]

As mentioned earlier, we don't have information regarding the event. Neither we have any information about when it will be available.

[cursive nexus]

@cyan citrus btw is there a discord server for every version of pubg?

[dusky dew]

u dnt know about any information then what u guys doing with mod role..

[cyan citrus]

Unfortunately, if you have lost access to your only login method, it is highly unlikely that you will be able to recover your PUBG MOBILE account. For further assistance with this, you can try to contact the customer service of your social media account or contact customer service in-game.

https://www.facebook.com/help.

[cyan citrus]

Every version of PUBG MOBILE?

[cursive nexus]

Yes

[cyan citrus]

Not that I'm aware of, @cursive nexus. You can browse the internet for that if you want to.

[cursive nexus]

Oke

I just joined thats why

[silver ether]

what i do after going to there

[cyan citrus]

We only provide community support through this platform. We are not customer service.

[cyan citrus]

You will need to select the available options according to your issue. However, as mentioned earlier, it is highly unlikely that you will be able to recover your account because you have lost access to your only login method. You can contact the customer service of your social media account or create a new account to continue playing the game.

[lucid rivet]

Hello, I have a question about ultimate showdown. Why is he gone now? Not but the date set at 17.2.2022

[cursive nexus]

@cyan citrus one last thing, is there any way to get playerunknown's trenchcoat now?

[silver ether]

its mean that you can't help just my social media account customer service can help

[storm flume]

Please do not use languages other than English, @soft solstice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

I don't think it is available in the game right now, but you are more than free to provide your feedback about the game through #old and cosmetics or items you would like to be returned.

[lucid rivet]

@cyan citrus Hello, I have a question about ultimate showdown. Why is he gone now? Not but the date set at 17.2.2022

[cyan citrus]

That's right.

[silver ether]

ok

[cyan citrus]

Please refer to #news for more information.

[cursive nexus]

Kk hope u get promoted coz of your hardwork (idk if you can get promoted higher than mod tho)

[soft solstice]

@cyan citrus RP MATCH TIME MISSION OF WEEK 2 IS FROZEN WHAT IS THE SOLUTION OF IT BECAUSE AFTER 4 DAYS I WOULD NOT BE ABLE TO COMPLETE THAT EVEN WHEN I AM PLAYING THE MATCH TIME IS NOT INCREASING ITS A HLOTCH OR WHAT? HOW TO FIX IT I ALREADY HAVE COMPLETED NON ELITE MISSION OF 2550 RP POINTS

[cyan citrus]

We don't get promoted more than this, but I appreciate your kind words. Thank you.

[cursive nexus]

Ouh kk

[cyan citrus]

There is a limit for completing missions during every week. If you have reached that limit, you will be able to complete the missions again when the next week starts.

[night cloak]

Man I really wanna know why pubg wont start it just says request time out my internet is good :/ plus it keeps kicking me out

[cyan citrus]

Hello! Do you happen to have a video recording of the issue you are facing, @night cloak?

[night cloak]

Oh

Imma record it rq

Ah forget it idk how it suddenly started working

[cyan citrus]

Glad to hear that, @night cloak. Please do come back again, should you any other concerns.

[soft solstice]

@cyan citrus but there is one mission of repeated match time of 100 minutes which can be completed 6 times in a week only I have completed 4 times and my limit reached so I m not able to complete that nd when the next week my limit will increase I would not be able to complete in week 3

[cursive nexus]

PUBG/BGMI bug

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cursive nexus.

[cursive nexus]

Oh

But that glitch is in pubg too tho ._.

[cyan citrus]

Do you have a video recording for that in PUBG MOBILE, @cursive nexus?

[cursive nexus]

I mean i dont but i think it can occur in PUBG MOBILE too

[cyan citrus]

Feel free to provide your feedback about the new changes through #old in compliance with channel's pinned instructions.

[cyan citrus]

Please share a video recording of the issue when you have it.

[cursive nexus]

I mean how coz PUBG MOBILE is banned here yk

What just happened

[soft solstice]

@cyan citrus ok I would give my feedback but what to do next

[nova sierra]

hi
I take ban without any reason pls help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova sierra.

[frozen thistle]

what is this problem please help me..!

[cyan citrus]

It is possible that your account has been migrated to a different version, @frozen thistle. In that case, you will not be able to use the same account again in the global version of PUBG MOBILE. For further assistance with this, you may try to contact the customer service in-game.

[wet siren]

You've been hacked

[night cloak]

Hi I can not find lucky spin for the mafia car it says it is ended? even though it says it will be finished on 17/2??

[cyan citrus]

Regarding this event, please refer to #news for more information, @night cloak.

[shy kite]

Nope

[cyan citrus]

That issue should have been resolved now. Thank you.

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @solar cloak and @placid basin. We may otherwise have to mute you.

[shy kite]

Whats slow mode is enabled, does that mean they've stopped me posting in feedback?

[cyan citrus]

There is cool-down of 5 minutes in the #old channel, @shy kite. You will need to wait for that to be over or you can edit your last message.

[fathom void]

Any update for this event..🥺😰???

[night cloak]

Where??

[cyan citrus]

The latest announcement in #news channel, @night cloak.

[olive estuary]

You can't do this. You only gave game news regarding the ultimate showdown removal just today and removed the event. We did not have time to see this and do something. Please we want the spin back. I have a lot of unused coins and I was just one or 2 spins away from redeeming it

[night cloak]

This guy is 100% cheater and u still haven't banned him . How can it be? Why is your ban system not working?

Do y'all provide mental and emotional support?

[olive estuary]

You guys should have given us in game message or something. There was no notice there. For the removal of ultimate showdown. You clearly understand that this is a waste of money for people who calculated the spins and were completing it slowly. At least give us a day notice. You posted it just 9 hours ago here and removed the event just after 3 hours of posting. What kind of behavior is this by pubg. At least give us an in game message or notice. Or announcement just like every other announcement that pops up. We need the Ultimate showdown event back for at least a day to redeem our things

[night cloak]

This guy is 100% cheater and u still haven't banned him . How can it be? Why is your ban system not working?

[night cloak]

Nnnoooonono ... So ... Basically he can cheat and kill people 3 days? Are u joking me ?

[wicked vessel]

they get thousands of reports each day so give them some time 🗿

[cyan citrus]

Please feel free to send your thoughts or feedback through the #old channel.

[night cloak]

But if this is pubg bann system then it's pure joke ... And honestly it's sad.

So that guy can make damage in Metro Royal in 3 days ...so much...

If they get 1000 reports per day they should hire more people ... Or upgrade antiban system

[olive estuary]

Feedback and thoughts? I was just 3 spins away from my uaz . Can you ask pubg to give it to me. You can take 6oo uc from me for that. But I want the uaz skin.
Please do something. Make the spin available for one more day. You can't just give a notice and remove after an hour. We have invested alot here. Please do something

[inland zenith]

What determines the speed at which a knocked down player dies?

Sometimes dies faster than usual

[wicked vessel]

the amount of time you have been knocked and revived

[steep pine]

I did not understand why ump45 has high damage in TDM what about groza is that reduce damage of groza

[inland zenith]

Because UMP is imba)

[steep pine]

@inland zenith what imba

[inland zenith]

Imbalance weapon)

UMP ​​has very high limb damage

And a good spread, thanks to which bullets fly to the arms / legs when fired from the hip

In this connection, in close combat, the UMP has no equal

But at a greater distance, the M416 will shoot down the UMP

[subtle belfry]

Hi. May I ask a question about latest metro royale season. Do you loose gear if you die even in basic mode? I lost a lvl 6 bag after being killed by another player in frontline basic

[steep pine]

@inland zenith groza hai damage or ump

[olive estuary]

If u get knocked the third time in a match, you bleed faster. Secondly after getting knocked, you bleed faster it you keep on moving. Staying still at a place slightly lowers the bleeding speed.

[thick sky]

hello! i need a help my pubg is bannd 10 years!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thick sky.

[dense dock]

idk how he is not banned yet.

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @dense dock.

[steep pine]

La bot op in chat👍

[olive estuary]

You may have taken it from another player in the match that's why

[dense dock]

should add tiktok here.

[mortal patrol]

https://docs.google.com/forms/d/e/1FAIpQLSdniHS7vwh9DBnb25kW0p_tdJo2Wm_Kn7dcxr4kkVusAzehIg/viewform this application form is fake or official=

[wet gulch]

How do i recover a pubg account i need help

[cyan citrus]

For issues related to accounts, please contact customer support of your social media account and customer service in-game for further assistance, @wet gulch.

[wet gulch]

I dont know how to and where to go and get help

[cyan citrus]

You may refer to #faq 2.8 and 5.4 for further instructions on how you can contact the customer service, @wet gulch.

[wet gulch]

Ok thanks

[cyan citrus]

You are welcome, @wet gulch.

[versed acorn]

Can anyone help? How to play Spiderman mode through Brother in arms?

[heavy holly]

Pls help, me and my friend just won a chicken dinner but system did not gave me points and add my chicken win amounts.

[heavy holly]

This is mine

[heavy holly]

This is my friend's

[olive dove]

This is not an official recruitment. An announcement will be made by the community team if there is an official recruitment.

[subtle belfry]

Ok. Thanks. Maybe that’s what happened. Wasn’t gonna play any further until I was sure.

[cinder bay]

Hi

I want to know how can I raise the merit points. I waited more than 5 days and I was not able to play

[night cloak]

Hello Mam/Sir It's Been 3 Years My Account Got Banned Without Any Reason I Was Doing Training Ground And Suddenly My Account Got Banned , No One Reply To My Mail From Last 3 Years , Please Look Into It @lime juniper

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[versed acorn]

Please reply and help someone, How to play Theme game modes under brother in arms option.

[inland zenith]

How do you think I will review?

Also, I have a problem

In the cheat menu, three have the same name

How do I know the modification of what?

titles are truncated

modification of what?

tall who?

use of what?

[hasty siren]

Hi
I have a problem with my account related to changing the region I live in the Middle East in the Kingdom of Saudi Arabia specifically And I want to change the region, but I can’t at all, and many messages were sent to technical support inside the game, and my problem was not solved at all for a whole year, and I send them several complaints Knowing that I spend about $10,000 on my account every month

[frosty pewter]

is this even real?

[covert cosmos]

Good evening,
I'm just writing here because with the new update, we can no longer play with teammates more than 2 steps apart. Why did you put this in place ? Do you know if there are any plans to remove this very restrictive system ? Thanks 🙏

[peak acorn]

Hey

[opal flare]

We ask the game to remove this feature so that we can play with our friends

[pearl needle]

I am unable to redeem ultimate showdown token for evalanche keep pressing nothing happens

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @inland zenith. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

For account-related inquiries, please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

We recommend keeping yourself updated through #news and PUBG MOBILE's official social media accounts.

[celest shadow]

Please refer to this for more information:

We recently implemented the ranked mode tier limit, aiming to let players match with opponents of a similar skill level, increasing the enjoyment of matches and the game balance. It also helps to avoid disorderly behavior that may negatively impact your gaming experience. Thank you for understanding and supporting the upgraded match experience.

[celest shadow]

Hello, how can we help you?

[celest shadow]

Please refer to this for more information:

We recently implemented the ranked mode tier limit, aiming to let players match with opponents of a similar skill level, increasing the enjoyment of matches and the game balance. It also helps to avoid disorderly behavior that may negatively impact your gaming experience. Thank you for understanding and supporting the upgraded match experience.

[celest shadow]

Please describe your issue in English.

[covert cosmos]

Yes, but it is too restrictive, don't you think ?

[celest shadow]

Please feel free to provide your feedback and suggestions regarding this in #old.

[celest shadow]

Can you please provide us with a video recording of this issue?

[covert cosmos]

Thank you very much, I hope my message has an impact 🙏

[glad canopy]

We want BGMI LITE

[zinc delta]

What's that..? And how to fix this Problem.?

[pearl needle]

Piston when I logged off and then logging on was possible. Thanks for the quick response.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @glad canopy.

[sullen lion]

yeah!

[celest shadow]

You need to purchase UC in-game or through https://pubgmobile.com/pay to make up for the refunded UC.

[celest shadow]

Glad to read that.

[pearl needle]

Keep up the awsome work. Have a good day.

[dire idol]

When will you fix it??

[olive stump]

<@&639889499718942720> Hi. I need help for Pubg Mobile. My account has been hacked, and your in-game support is not helping me - there is a bot sitting there.

[dire idol]

Anyone knows Issue

[zinc delta]

.I don't understand why..? By the way...I'm asking for a friend who doesn't have discord.

[pearl needle]

I think your frind have used not proper method to get uc. And used the uc. Pubg did not ur money. So now published asking nicely to pay them back.

[zinc delta]

He payed with creditcard

[pearl needle]

I don't know bro

[zinc delta]

And thats not save🤔

[pearl needle]

It's my thought. I don't know anything.

[zinc delta]

🤷

[pearl needle]

What pubg is saying it did not get the money for the uc. How ever method used.

[celest shadow]

Please contact the in-game customer service for further assistance regarding this. The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[celest shadow]

He must have issued a refund for the UC he purchased.

[pearl needle]

Sorry

Was gona say nono

[olive stump]

@celest shadowI waited 2 weeks. Shir A. answered me twice and my application was simply closed without any help.

[peak acorn]

I want to know how to register for pubg esport matches, starting with PUBGM spring since that’s the first comps of the year

[olive stump]

I send a request to the mail, to the game and now in the discord. I need human help, not a bot.

[zinc delta]

Like 3000€ 🤔okkk pubg logik

[pearl needle]

Piston can I suggest pubg have amount of money spent on it? Dead shot I spend more. So I belive yeah.

Like a amount spent on it

[olive stump]

@celest shadowI filled out all the information three times. All the data I own is in vain. I use Google translate

[zinc delta]

This game is full of bugs...i know that he pay real money but ok....everybody have 3000€ in a few seconds in his hand...🤷🤦🤦

[slim relic]

Hello Where can I send a suggestion to the company?

[zinc delta]

Now he can pay every month like 300€ that he can play 1 year soon ,...as a normal human like other players

[pearl needle]

Dead shot those spins cost a lot. And to win you need to spend a lot.

[zinc delta]

🤷i'm not a payer

[pearl needle]

Just saying

[zinc delta]

Hope pubg is fixing his problem....but ingame support is full of bots ...The support thanks you for your cooperation if you say that you want to unlink the email....LOGIK

[pearl needle]

Deadshot what did he get for the 3000?

[celest shadow]

Feel free to use #pubg-mobile or #chat for conversations, @zinc delta and @pearl needle.

[celest shadow]

We encourage you to follow the official PUBG MOBILE esports social media channels to stay updated on this aspect of the game.

- https://facebook.com/pubgmesportsofficial
- https://twitter.com/esportspubgm
- https://instagram.com/esportspubgmobile
- https://youtube.com/pubgmobileesports
- https://twitch.tv/pubgmobileesports
- https://trovo.live/pubgmobileesports
🌐 - https://pubgmobile.com/esports

[olive stump]

@celest shadowAnyone can help me?

[dim axle]

why is warehouse not here

when creating room

[short vortex]

@celest shadow how much time does it take to action against a site which is been reported for going against the terms and condition of pubg?

[craggy gyro]

real?

[night cloak]

can someone please enter my code 2 people only needed please 63778-16266

[fossil bridge]

Is this accurate died at top 22 but team got top 9 got 2 kills but still 0points ranking

How??????

[sinful dragon]

We cannot play with our friend plz fix the tier problem because its very very bad idea

[celest shadow]

For account-related issues, only the in-game customer service can help.

[celest shadow]

Did you mean Arena Training? As far as I know, you can only create rooms for Inventory.

[celest shadow]

This is not PUBG MOBILE.

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @night cloak.

[celest shadow]

It depends on your individual ranking as well.

[celest shadow]

Feel free to provide your feedback regarding this in #old.

[celest shadow]

Unfortunately, I do not know. You can forward your inquiry with as much detail as possible in #copyright.

[olive stump]

@celest shadow But how to contact them if only a bot answers there?

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[ionic slate]

@celest shadow should i worry about that player i sent screenshots of in #media, i see this bug alot, could it be related to any plugins or cheats

[celest shadow]

It is a bug, not related to any cheats.

It would be great if you can report it in #old.

[ionic slate]

okay thanks, i will 👍

[short vortex]

Okay I did provide the link and details if it gets ban or discontinue I report another one

[celest shadow]

Please do not self-promote here, @clever turret.

[whole verge]

Hello, how can I find out the date of account registration?

[hollow cape]

Hi can i get some help?

[ionic lantern]

Will the category system be deleted in the January 27 update ?

<@&481161015728406538>

<@&639889499718942720>

[olive stump]

<@&639889499718942720> My account has been hacked. I recovered my Google account but my character was stolen. My account has been disabled. I have a list of data: receipts, authorized devices, mail that I used on it initially, the mac-address of the phone from which the first entry into the game was made.
I don't have an exact date for the first appearance in the game, but I do remember the year.

Pls, help.

The translation may not be correct. I am using a translator

[willow roost]

@communityTeam how soon they optimize the game for 90 fps, I play with 13 pro max

[vagrant tulip]

Next major update 1.9

[honest sage]

Just 2 question that many are wondering

1. Can we expect a transfer account from BGMI to PUBG in future if PUBG gets unbanned?
2. Can we expect Global Matchmaking between PUBG & BGMI?

[celest shadow]

If you want to obtain the registration date for your PUBG MOBILE account, there are a few ways that you may obtain this information:

1. Check and use the date of the achievement "Linked I". You can access this by going to Profile > Achievements.

2. Check the application link date on your social media account. This may vary depending on which social media you used to link on PUBG MOBILE. Let us know if you do not know how to obtain this on your social media platform.

3. Check the date you first downloaded PUBG MOBILE on your app market, whether that be Google Play Store or AppStore.

[celest shadow]

How can we help you?

[celest shadow]

What system are you referring to? Please elaborate on your inquiry.

[ionic lantern]

Compatibility of categories that does not allow anyone whose rating is weak to enter together with someone whose rating is strong

[celest shadow]

You can contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information. Please be advised that the moderation team in this community is not affiliated with the customer service, therefore unable to assist players with account-related issues. Thank you for understanding.

[patent thunder]

hello someone know what happened to the spider man lucky spin

[celest shadow]

No information regarding any of your questions.

[celest shadow]

Please refer to this for more information:

We recently implemented the ranked mode tier limit, aiming to let players match with opponents of a similar skill level, increasing the enjoyment of matches and the game balance. It also helps to avoid disorderly behavior that may negatively impact your gaming experience. Thank you for understanding and supporting the upgraded match experience.

[celest shadow]

Please refer to #news for further information.

[ionic lantern]

Will he be banned or not because I hate the game because of him

[celest shadow]

Not at the moment. Feel free to provide your feedback in #old.

[meager scarab]

@static sleet I can't login with gmail but I can login with Facebook
Routine repair didn't work so should I reinstall?

[unique totem]

What is the reason for the band I am playing on the emulator regularly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unique totem.

[ionic lantern]

Is there an update today?

[ionic lantern]

Is there an update today?.

[celest shadow]

No.

[solemn knoll]

@celest shadow My friend needs help

[misty osprey]

Can someone help with acc problem?

[night cloak]

Hi. Why is there no notification of the investigator at the entrance to the rink ?

[worthy violet]

Can someone help me ?
I'm banned from All Talent Championship and Idk why

[celest shadow]

Your friend has not been invited to try out the Metro Royale game mode.

[celest shadow]

For account-related issues, please contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[still pebble]

Is there a daily limit for reviewing videos it said "There is no more videos to review"

[celest shadow]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[celest shadow]

Yes, 15 videos per day.

[night cloak]

😦

[still pebble]

Okay, thanks sir.

[celest shadow]

Review more videos and level up to the next rank.

[night cloak]

I have the rank of investigator-private, is this a small rank? But it says below that: match notification, regular title, sea AG

If I understand correctly, there should also be a notification in the match.

[static sleet]

Can you please provide a video recording of you attempting a login via both logging methods and when you access the account via the Facebook handle it shows that a Gmail is linked to the account?

[meager scarab]

Fixed after clearing data of Google Play services and removing email and logging in again

[celest shadow]

You must first obtain the Inspection Private title through reviewing videos.

[night cloak]

Oh, thx ☺️

[wild wasp]

Why was this event removed? I can't view in-game right now.

[vagrant tulip]

Please read the last announcement regarding this event there #news.

[worthy mist]

Will Ultimate Showdown come back to the game later on, in the #news section it doesn't go into much detail on why it was taken down other than due to 'patch content adjustments' I know you can redeem the left over coins but I don't see how @polar marsh can just take down an event that is supposed to be active until February 17th! There are still players, including myself that want to get these skins that haven't yet! Please bring this back ASAP.
The fact that there was only less than a days notice posted on this discord channel is very unprofessional, if maintenence is needed then please give plenty of advanced notice for users to get what they want from this event then take it down if need be

@lime juniper @celest shadow can any of you provide a response to my above question, please and thank you.

[urban heron]

مرحبًا فريق دعم Peggy لقد تم حظر حسابي وانني واثق جدآ انني لم أخالف قواعد اللعب ولم استخدم اي انواع من الغش ووانني دائما حريص علي بيئه لعبه نظيهه وانني العب Peggy من سيزون 3 ودائما حريص علي حسابي لأني اشحن عليه بي مبالغ هائله ولم افكر يومآ انني استخدام اي انواع من الغش ارجو التحقق بشأن حسابي ولكم جزير الشكر
الرجاء حل المشكلة في أقرب وقت ممكن lD5260404120 اسمي في اللعب. رئيس | MN الجهاز Redmi Note 8 البلد الاردن اسم الشبكة my Orange

[storm flume]

Please do not use languages other than English, @urban heron. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @urban heron.

[night cloak]

does ipad 9 support 90fps

[untold mist]

What is the reason for the band I am playing on the emulator regularly

[polar marsh]

Please refer to the private message from @polar marsh for further information, @untold mist.

[night cloak]

Check in youtube

So. This is pure bulls.... I killed whole squad in metro and the game disconnected me and I lost everything.... I didn't used any cheats or esp ... What's wrong with u people from Tencent....????? So I can't be pro anymore????

[devout glen]

Good afternoon. Can you tell me if there are complaint forms for videos, account sales groups?

[humble thistle]

Hi,

I received a ban from pubg on my account for "knowingly forming a squad with a hacker”, please note I don’t know any player using hack or if I played with someone does, I didn’t notice any player in my squad using hack. This is unreasonable ban. I spent a lot of money on my account and I’m disappointed that I received a ban, Please review my account and unban me

I would like to know which player is using hack that I played with so I can block him and stop playing with him in the future. I don’t agree playing with hacking and cheating or doing anything that makes unfair game play.

My ID: 5540005612

[polar marsh]

Please refer to the private message from @polar marsh for further information, @humble thistle.

[static sleet]

Apologies for the late response. Thank you for your input. Glad that you can access the game normally now.

[rustic mason]

Hi, how do I know that my phone is compatible with 90fps? My phone series listed on unsupported. But not exactly my model. And I tested 90fps on Chinese version of the game. It was smooth and had no fps fluctuation.
Device: Xiaomi Redmi note 10 pro 5G (Chinese version, exact same phone as Poco x3 gt) Dimensity 1100

[wild bronze]

What time does conqueror update? I was 300th rank before 00:00 and still nothing

[wheat citrus]

00:20

[distant roost]

I have an urgent question

My account got hacked and it’s linked with facebook but the hacker linked their phone number and it asks the secondary verification code whenever i tried to log in with

The facebook account in game. Ive been trying to reach out to the customer service but i havent heard anything yet

I’ve heard that they can unlink my facebook account after 7 days…. Please i need some help with this matter

[uneven granite]

Alboz I have a question

If I try to join or create a team for all talent it says you are currently banned from playing matches.

Is this because I recently left a crew

Or something else

This is the first time I’m playing all talent on this account

[serene pollen]

hello i just I was surprised when you canceled the event.... Only if you notified the players 24 or 42 hours before it would have been better for you, but as usual Fraud and exploitation above all, i just only five spins left to get Hit Man smooth car...

[wild bronze]

Dumb question, i just got my conq title, but i pressed rewards instead of share and couldn’t go back, any way to return to that « page »?

[uneven granite]

oh wait. fancy seeing u here

[wild bronze]

Ahah hi mate!

No way to return to this page?

You can share a whole bunch of sht but can’t get back to the one thing you actually want to. 😐

[uneven granite]

share it to me on discord

[wild bronze]

That’s a screenshot i took, i cant find a way to get back to that page and access the share function. I clicked on view rewards and couldnt return

[meager urchin]

i want report for acc using hack i have screenshot

<@&481161015728406538>

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @meager urchin. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[meager urchin]

thanks

[rose saddle]

In which country bonus challange is available?

[uneven granite]

Why am I banned from playing matches in All Talent

[night cloak]

U cheated

[uneven granite]

first time i’m playing all talent on that account lol

i usually use my older one

[night cloak]

Provide screen shot

[uneven granite]

how can i prove its the first time…

screen shot of wut

[night cloak]

Saying your issue

[night cloak]

Like screen shot your error or bug 🐛 🤔

U need to be a specific rank to play all talent think it says platinum

Silver v for first round plat for final

[uneven granite]

i’m diamond 5 lol

[night cloak]

[night cloak]

Sorry idk

Sounds sus

[uneven granite]

i could get feitz to vouch for me

[night cloak]

I hear your issue I just don't understand why you would specifically be banned from the all talent match

[uneven granite]

like i’m not banned from playing

just all talent

i cant join or create

i could leave the old team tho

[night cloak]

Try starting a new team

[uneven granite]

i cant

i cant create

or join

[night cloak]

Try patching your game when you start game there should be wheel in right corner click that clear catch on device

@uneven granite

[uneven granite]

catch?

[night cloak]

Is data clutter

[uneven granite]

ohh

clear cache?

[night cloak]

On a browser yes

[uneven granite]

oke

[night cloak]

U might need a manager I'm not manager just have sum ideas

@uneven granite

[uneven granite]

yes

that’s why

i’m kinda waiting for someone to reply

[night cloak]

Ok

Burger out

[uneven granite]

Why am I banned from playing matches in All Talent

[uneven granite]

;-;

[toxic isle]

hey where to join rp team i dont have an option?

[haughty karma]

Ban my account for no reason. I am tired of him a lot and I am afraid for him, that is why I do not use any cheating tools and I play well. I do not need the files for two months from now. I stopped playing because of university studies, and my friend used to play with the account sometimes, and a week ago I wanted to return to the game, and I found the account was set. Please, I love this account and worked hard to develop it and did not violate any of your laws. Please help me get my account back ID: 5685342782

[polar marsh]

Please refer to the private message from @polar marsh for further information, @haughty karma.

[whole summit]

ok

hi

[feral forge]

You may refer to this event rules:

[whole summit]

Bro What Is This?

[toxic isle]

oh i bought rp yesterday

🤦‍♂️

[feral forge]

Do you require any assistance, @whole summit?

[whole summit]

No Bro I dont Require any Assistance But in my Second Account he apper this notice .

[uneven granite]

i do

It says im banned from playing all talent matches

but ive yet to even play one

[whole summit]

Yes Same

But In my Second Account. Not in My Main Account...

[feral forge]

Was your account ever suspended before?

[woeful egret]

Help me

@feral forge please help me

[whole summit]

May I Help You ?

[uneven granite]

nope

it is currently unbanned from classics

everything except all talent

i cant join or create teams

and i can get evidence of gameplay

too

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @woeful egret.

[woeful egret]

Ok

[feral forge]

Accounts that have a history of cheating will be permanently suspended from participating in the All-Talent Championship.

For further information, please refer to this tournament security announcement:

#news message

[uneven granite]

thats the thing

i havent played all talent

yet

on this account

i have before on another account with no issues

[feral forge]

If your account has a history of cheating or other activities that is against the ToS of PUBG MOBILE, it will be permanently suspended from participating in the All-Talent Championship.

[uneven granite]

is there a way to revoke this

since i dont cheat

[uneven granite]

it says currently

which implies non permanence

@feral forge can i ask a different question

[vital violet]

Some News iPhone 13 pro MAX 90 FPS ?!!

[pure raft]

Hi, here it says generate, save and share but I can’t even find a save button both in the Top highlight and the normal highlight! Any solution?

[uneven granite]

if my account is banned from all talent

can i still use it to play pmco/pmnc/pmpl

[wild bronze]

Did you check under the Moments tab?

[regal blade]

Can some official people tell me full name of the winner

Because I think my friend name is in here

[uneven granite]

if my account is banned from all talent
can i still use it to play pmco/pmnc/pmpl
i have another account i can qualify for all talent with

[inland cargo]

#questions Help me

[uneven granite]

@celest shadow if my account is banned from all talent
can i still use it to play pmco/pmnc/pmpl
i have another account i can qualify for all talent with

[lilac hazel]

My achievements points not counted?

Help me

[inland cargo]

Yes

[lilac hazel]

Why not counted my achievements?

[inland cargo]

connection with the server was lost at the end of the match . I didn't get this match.

[lilac hazel]

When I get my points.

[inland cargo]

I want to know this too

[lilac hazel]

Help me how to solve this problem?

[inland cargo]

I don't know, I need help😆

[lilac hazel]

Where pubg official bots. Help mee

[urban jetty]

@cyan citrus

how do I unfroze my game?

my game froze when I died

it's still frozen

[regal brook]

How many times are you going yo screw with me pubg mobile

My team wins and i dont get revived

What do you do

You make my game frozen

And kick me out

And then it won’t count nor will it be recorded as a win

[urban jetty]

why is this called "support" if nobody is gonna help????

[regal brook]

I need compensation for the amount of times my games are being deleted and my rank is not being count

Im spending time and energy on your game just for it to go to waste

🤬🤬🤬

[urban jetty]

play another game another than pubg

[regal brook]

I’ve played for 4 years and this game never ceases to disappoint me with its flaws

Multi trillion company

[inland cargo]

this is not the first time

[regal brook]

Yes it has happened to me several times

And it’s always when I’m going to a new rank

I was 10 points away from crown if it wasnt for this glitch i was going to be there

[inland cargo]

Yes

[urban jetty]

I'm literally wasting my time here typing problems and nobody is even helping me😠

[regal brook]

@cyan citrus

This is a serious Problem that has been happening over this week

Literally I’ve been having this issue every single day

It’s causing me my rank and time

[urban jetty]

you can report the bug

[regal brook]

That i waste on a type of game that won’t even listen to its players

[regal brook]

I did

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[rose saddle]

In which country there is bonus challenge available

[cyan citrus]

No information regarding this.

[cyan citrus]

Please mention your device and country.

[celest shadow]

You can click "Go Now" to save the Top Highlight video as well.

[teal hemlock]

Hello I need help pls

Why I didn't get the conquer??

If I want conquer I have to get 4200 points and I am 4264 points why I didn't get it

??

[celest shadow]

Responded to your private messages regarding this.

[celest shadow]

Players who reach the Ace tier and are ranked in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:20 UTC.

[wild bronze]

I pressed view rewards and couldn’t come back to that screen, is there any way for me to access it again so i can share it on moments?

[livid socket]

gameloop issue: When there is a fight the sound of firing is like single shots although they are spraying with guns? is there any solution?

i've reinstalled everything but nothing different

[inland plinth]

Guys is there a way that I can re-register my vietnam pubg account onto global?

[deft stone]

is it possible to play all talent champinship as duo?

[inland birch]

Plz help me to change the server in pubg mobile

Help me bro

[pure raft]

Thanks !

[wild bronze]

All these dumb features and that’s not in.. go understand. Thanks mate

[cyan citrus]

What is the issue you are facing when trying to change your server?

[rustic mason]

?

[cyan citrus]

You can install the global version of PUBG MOBILE and check through your in-game settings if your phone supports 90 FPS or not, @rustic mason.

[rustic mason]

Well it doesn't. Not showing up on my device.

Smooth+extreme is max

[cyan citrus]

For your device, please refer to the pinned message in this channel for more information, @rustic mason. Also, feel free to provide your feedback through #old in compliance with channel's pinned instructions.

#questions message

[inland birch]

I can't the change the server before 55 days plz help me to change it there is so high ping in eourpe server

[cyan citrus]

If there is cool-down on your server, you will need to wait for that to be over. You cannot change your server before that, @inland birch.

[night cloak]

Dear PUBGM Team

Please, remove the tier range restriction feature, Its very stupid decision.
We can't play with our friends which was a good thing before this stupid thing
Now, we are playing with some disgusting ppl from another countries and kids, mind mismatch
REMOVE IT PLEASE
#StopPUBGMRankRestriction

[cyan citrus]

Please feel free to provide your feedback about the game through #old.

[glacial elm]

Hello, I have purchassed yesterday some UC in order to get some skin for the event ULTIMATE SHOWDOWN. This event has been suposed to be over from the 17th of february but unfortunately you stopped it yesterday and I was not able to buy the outfit and skins. I would be pleased to be informed at least 1 day before and in the game, not in discord. Do you know if the items (car skin and outfit) will be back?

[cyan citrus]

Please refer to the latest in #news for more information, @glacial elm.

[flint obsidian]

Hello
My acc got stolen by twitter linked
How can i restore my account @cyan citrus

[cyan citrus]

Please contact customer support of your social media account and customer service in-game for further assistance with compromised accounts, @flint obsidian.

[flint obsidian]

Ive done this instructions and waited more than week and nothing happened
I want someone to do this job for me, even if for a price

[glacial elm]

I have already this information. That’s why I ask you if those items will be back or not. More over this information has been published less than 2 hours before the event ended. I dont think that it is respectfull for players to inform them just 2 hours before. You could have informed us at least 1 day before. I would love get those skin. I have planed to get one according the date of end of this event. But unfortunatly you changed it without any caution. I dont think this is respectfull for us

[night cloak]

Guys is this mythic or ? I have 49 mythic before when iget scarl mythic i have still 49 i think if i get mythic title 😭😭

[timid ether]

Can we know the deduction amount of UC , mean how much uc is to be deducted if we buy?? The exact amount?

[wispy crow]

Will we get Ban On Screen sharing By Screen Mirroring apps

[lusty fiber]

I just got killed by someone who I think is a hacker for sure, I have the gameplay record video.where can I submit it and report manually? <@&481161015728406538>

[wispy crow]

It doesn't count in Mythic fashion

[celest shadow]

Only permanent Mythic outfits count towards the Mythic Fashion achievement progress.

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @lusty fiber. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[wispy crow]

Only mythic Outfits Are counted towards achievement

[cyan citrus]

Unfortunately, we don't have any further information in this regard. Also, please feel free to provide your feedback through #old.

[wild bronze]

Is the m4 glacier about to be removed from classic crates?

[wispy crow]

@cyan citrus

[cyan citrus]

No information regarding this, @wild bronze.

We do not recommended the usage of third-party applications that can interfere with normal functionality of the game, @wispy crow.

[celest shadow]

It depends on how much UC you refunded or illegally purchased.

[frigid veldt]

You guys reply to others and straight up ignore me

[still pebble]

If the daily limit of reviewing videos is 15 videos per day. Then when does it refresh?

Like when the daily missions refresh.

[olive estuary]

4pm utc time

[unkempt void]

officer, I am Selim Bayrak, the owner of the account with id number 5917091921
I was banned from the game for 10 years due to data change, but I always followed the rules, otherwise I did not act.
I request that my account be opened after my account is re-examined and confirmed that I am a fraudulent player.
I request that the necessary action be taken and that information be given to me.
Selim Bayrak I am your player with ID number 5917091921

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @unkempt void.

[robust flicker]

hi i want report heckker to admin how i can send it here ? i should live ?

[cyan citrus]

Do you want to report online cheating content or did you encounter a cheater in the game, @robust flicker?

[robust flicker]

cheat in game

they use see-through

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @robust flicker. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[robust flicker]

how can watch again i was click leave

[sullen lion]

it might be!

[halcyon cliff]

@everyone
Hello , I have problem in my account ID : 5348693067
I banned 10y the electricity was trun off and back again trun on i found bann

[polar marsh]

Please refer to the private message from @polar marsh for further information, @halcyon cliff.

[scarlet swallow]

does crossbow count as smg, rifle, or sniper in metro royale. making sure im putting points in the correct ones

[half flame]

https://youtu.be/GmywBeJxXyI

Help

[fathom plover]

This game is broken....spent 60k UC and no Scar L
Do you want a million dollars before you give me???????

[scarlet swallow]

i need amswers

[polar marsh]

Please refer to the private message from @polar marsh for further information, @half flame.

[late acorn]

why am i not getting deducted?

this new system is literally worst I can't even team up with my own friends

and when i try to deduct my rank it doesn't minus

[feral orchid]

if i use a micre mouse did i will take banned?

[cyan citrus]

This is because your rating protection was triggered, @late acorn. You can tap on that icon for more information.

[cyan citrus]

Please feel free to provide your feedback about the new changes in the ranked game mode through #old.

[cyan citrus]

Only using the mouse would not cause any issues unless you use other applications to modify your mouse settings.

[feral orchid]

@cyan citrus thank you ❤️

[cyan citrus]

You are welcome, @feral orchid.

[ionic slate]

is it a 24 hours between every 15 reviews?

[cyan citrus]

It should be, yes, @ionic slate.

[distant roost]

The hacker linked their phone number on my account.. now it asks the secondary verification code and the code was sent to their number… i can’t log in to the game. Please i need some help

[cyan citrus]

Please contact the customer service in-game for further assistance with compromised accounts, @distant roost.

[distant roost]

I did.. but it didnt help at all i couldnt even reach out to the real representative

It was just an auto message

[worn jewel]

Exactly

[cyan citrus]

You will need to select the available options accordingly and record your issue through AI to connect to a customer service representative, @distant roost. We will not be able to you with compromised accounts through the community in any way.

[worn jewel]

Is there a way to contact someone, even by phone?

[sacred crown]

Why this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sacred crown.

[worn jewel]

Because a hacker will unlink your social accounts and then deliberately get banned for 7 days so that you can't access the account

[distant roost]

Yeah thats right.. i dont have much time

But no one is answering

I cant even reach out to the customer service

I even sent email but havent heard anything from them yet

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fluid cedar.

[cyan citrus]

As mentioned earlier, we will not be able to help you with compromised accounts in any way. Please avoid repeating the same question here and continue with the customer service.

[shrewd marsh]

Merhaba iyi günler

A player from my team got banned for banned trade and the whole team got banned for no reason. When it was understood that the player did not violate the rules, his account was opened and our accounts were not opened, I ask for the necessary checks to be made, all our efforts will be wasted otherwise for 1 month

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shrewd marsh.

[final imp]

Is there any thing official that let a player under 16 play pmco? @polar marsh

[final imp]

@lime juniper @neon patio @static sleet

[night cloak]

can you ban hackers from discord?

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @night cloak. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

thanks

[craggy zephyr]

Which are the reasons that I am banned from playing matches in crew challenge?

[storm flume]

Please contact the customer service for further assistance, @craggy zephyr. Refer to subpoint 5.4 in #faq for further information.

[regal blade]

Who won oneplus 9 in pmgc 2021 youtube?

They havent shown the result

[craggy zephyr]

<@&481161015728406538>

[cyan citrus]

Accounts that have a history of cheating or the accounts that were suspended before will not be able to participate in All-Talent Championship, @craggy zephyr. For further assistance with this, you may try to contact the customer service in-game.

Please be advised to not mention the moderator role unless there is an exigency or emergency related to this server.

[regal blade]

@cyan citrus when will pubg mobile contact oneplus 9 winner from pmgc2021 youtube?

when will pubg mobile contact oneplus 9 winner from pmgc2021 youtube?

[analog grail]

@polar marsh
i need to unlink phone number and email from my account

[frigid veldt]

I accidentally deleted a mail with a voucher of 1 dollar can i get it back plz help!!!!

[real sedge]

Is this tier system seriously going to stay?🙄

[inland harbor]

My account got banned for no reason can you help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inland harbor.

[night cloak]

@cyan citrus why can't i login to my account

[flint obsidian]

Hello
My acc got stolen by twitter linked
How can i restore my account

[cyan citrus]

Please contact customer support of your social media account and customer service in-game for further assistance with compromised accounts, @flint obsidian.

[night cloak]

Still waiting for your response @cyan citrus

[cyan citrus]

What is the issue you are facing when trying to log into your account, @night cloak?

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @night cloak.

[night cloak]

This is the global version bruh

[cyan citrus]

This is the background for the global version, @night cloak, so either your game is not up-to-date or this is a different version of the game.

[night cloak]

Pubg is banned in bangladesh that's why it's like that

[cyan citrus]

If the game is not available in your region, then I don't think this is something we can help with, @night cloak. You may try to change your DNS settings and see if it will make any difference. Please refer to #faq sub point 4.3 for further instructions.

[night cloak]

It's fixed now

[edgy walrus]

im sure that game is available i played with some Bangladesh people

[night cloak]

They use VPN bro

[regal blade]

when will pubg mobile contact oneplus 9 winner from pmgc2021 youtube?

[solar storm]

Can u please reply me in your dms because i might get muted here

[celest shadow]

Do you mind helping him with this, @onyx cairn?

[regal blade]

I dont understand what are you saying

[celest shadow]

Please wait patiently for Daniel to respond to you.

[regal blade]

Ok

[velvet swallow]

Hello~ Can someone tell me If the Samsung s21 will support 90fps in game officially as it has a 120hz display screen and a capable gpu, and also whether having a custom Android rom to use 90fps will lead to a ban. Thank you

[pure raft]

I’ve a question to ask and i’ll appreciate your response for this, already made a comment about it in #old

tier restriction, tier restriction today I played a match I’m in crown iv got attached with some randoms I don’t know, they died early and after the match I went to check their profile one was in platinum ii and one was in platinum iv only one was in crown V! Since we can’t rank up with our friends in lower tier why are we getting someone in lower teir as teammates in match?

[pure raft]

I guess only plat and Diamond can team up while crown and ace can team up. I would love to know why a platinum got attached to me who’s in crown iv in one of my recent match

[cyan citrus]

It is possible that your device does not have required specifications or the game has not yet been optimized to provide the required Frame Rate option for your device. You can submit the form below to let the developers work on providing the 90 FPS support for certain devices, @velvet swallow. Also, please be advised that usage of third-party unauthorized applications or modification of game files is against the terms and service of the game and will result in an account suspension.

https://forms.gle/e1cyNbdzbbhAuYWQ6.

[velvet swallow]

Thank you~

[cyan citrus]

You are welcome, @velvet swallow.

[pure raft]

I guess my question doesn’t have an answer or it’s game bug to give players with low tier 😂😂

[solar cloak]

bro i need help please

[velvet swallow]

Honestly it's probably more to do with deliberate ch3ating as in using a low level account to ch3at so your main account doesnt get caught

[frigid brook]

The Parachute glitch is worst than ever....

[velvet swallow]

But yes it is flawed if you get matched with low rank ppl anyways

I do hope they do smth

[cyan citrus]

Please state your issue.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @frigid brook. You can also submit a report in #old in compliance with the channel's pinned instructions.

[solar cloak]

ok listner bro , my friend's youtube channel got 15+ strikes and reason not mentioned. can you help me ? please @cyan citrus

[pure raft]

But here’s a different scenario, im in crown iv playing with my acct I can’t play with friend cos of the restriction. I entered match got back and check the players who the game matched me with and found out two was In platinum so what’s the function of the restriction?

[storm flume]

Please send your concern in #copyright and wait patiently for a response, @solar cloak. We may otherwise have to mute you.

[solar cloak]

@cyan citrus please reply me asap

[feral orchid]

itis new button what it do?

[solar cloak]

@cyan citrus please help me bro atleast reply me

[velvet swallow]

I also do agree that it is flawed since you do get matched with lower tier rank people anyways so dont worry i do get u man

[cyan citrus]

We only provide community support for mobile platform. You may visit the official website or Discord server of Gameloop for further assistance.

https://www.gameloop.com/

[feral orchid]

thanks

[pure raft]

It’s not a team form up from lobby, I started the game alone with auto match turned on and I got matched with players in lower teir that’s my complaint, and if such can happen then stopping us from playing with our friends is trash

It should be crown and ace. Suck the game and it’s developers.

[cyan citrus]

You may refer to this response, @solar cloak. Also, please avoid repeating the same question in the support channels.

[pure raft]

I know why this was implemented already. They said cheats and so player’s skills can be balanced.

My question is different so I don’t think you should reply with another answer then bro

[velvet swallow]

My bad

Sorry

[feral orchid]

ah sorry i think in gameloop support

[pure raft]

It’s fine. You tried. Even the mods can’t respond cos they know the game they’re working for is trash and they don’t have answers to their trash b

[real sedge]

I'd love to get an answer as well in this question

[pure raft]

They don’t have answer bro, as the developers do not carry them along in the bullshit they do implement. Probably error will come and say I got matched with them due to bug I should report in feedback 😂😂😂

[real sedge]

Funny😅 that matching thing happens pretty often

Im on Ace right now and I get matched with platinum and diamond players..

[winged pewter]

Bring back to daniel sir

[surreal lynx]

Can anyone explain when do we get minus and when do we not?

[mint field]

Hi I want to know why we are unable to clam mobile or motorcycle when time is reached and we are continuously click on clam but its didn't work and time start again my question is about Pakistan server Anniversary event

[polar marsh]

Please refer to the private message from @polar marsh for further information, @mortal notch.

[cyan citrus]

As this is a regional event, I would recommend you to ask these questions to the regional community.

[mint field]

@cyan citrus but I don't have any regional commitments contact details

[cyan citrus]

You can find list of regional communities through #735483472432594994 sub point 3.1, @mint field.

[split wharf]

Hey how much should be the internet speed for 20ms ping ??

[jolly lichen]

Hello can anyone please help me with my account login issues. basically i have my account logged in with twitter and google play but my google play account got under my twitter account somehow and ive lost my all skins and stuff.

[cyan citrus]

The in-game latency does not depend on your internet speed but the servers you are connected to and your location, @split wharf.

[meager pumice]

@cyan citrus please remove that thing with limit for minutes in rp

[cyan citrus]

Feel free to provide your feedback about the game through #old, @meager pumice.

[cyan citrus]

What do you mean by Google account got under Twitter? Could you please elaborate?

[jolly lichen]

So i had an android and i used googleplay to log into my account but then i bought an IOS and i figured out u cant login with google play in IOS so i used my twitter account and i didnt knew there was another account in my twitter account and then it linked but i just lost my account

[royal fog]

Guys tell me why people are getting banned by tancent on YouTube

[split wharf]

I m getting 50ms ping in Asia region , then tell me how to get 20ms ping??. In other region i m getting more than 100ms ping

[jolly lichen]

the google play one and now its only my twitter account i can use to play and i lost my skins that was in google play one

[cyan citrus]

You can only get 20 ms if you are connected to a server close to your location or otherwise known as a regional server. This is not something we can help with. Please feel free to provide your feedback about that through #old in compliance with channel's pinned instructions.

[cyan citrus]

Was your Twitter account connected to the same PUBG MOBILE account that you had before switching to iOS?

[craggy crest]

Hello My account is banned 10 year but I use to only VPN. Can you help me? My account id is 5804131195

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy crest.

[jolly lichen]

no it was connected to another account which i didnt know about

so they both got mixed

thats what im trying to say

😅

sorry

[cyan citrus]

Then you will of course have not the same PUBG MOBILE account when you login with another Twitter account, @jolly lichen. You will need an Android device to log into the game one time with your Google Play account, link your PUBG MOBILE account with another social media account, and then log into the account with your Apple device, @jolly lichen.

[night cloak]

Hello guys, how can I communicate with customer service or speak with an agent....This has been for more than a month and I have been communicating with the company, but to no avail (I tried from inside the game and no one answered me, so please help me.. I ask you to direct me to reach the support service and talk to an agent

[cyan citrus]

What is the issue, @night cloak?

[night cloak]

Someone hacked my account...and changed the link...I have all the evidence that I own the account

[cyan citrus]

For compromised and stolen accounts, only customer service in-game can help you with this. Your other option is to create a new account and continue playing, @night cloak. As we only provide community support through this platform, we will not be able to help you with this in any way.

[night cloak]

I do not understand !! You mean they can't get my account back?

[cyan citrus]

They can if you provide them the required information, @night cloak. As mentioned earlier, we will not be able to help you with this. You will need to wait for their response or create a new account to continue playing the game.

[jolly lichen]

thats actually what i did but the thing is i used twitter which had an account in it already and now my google account is gone. should i try unlinking ? but it somehow doesnt unlink as well it takes time 6 days and its glitched or something its just there doesnt count the days lol its just 6 for the past 3 days

[cyan citrus]

You cannot link the same Twitter account with two PUBG MOBILE accounts, @jolly lichen.

[jolly lichen]

bro 😭 it actually linked

trust me

[cyan citrus]

It is simply not possible, @jolly lichen. For further assistance with this, please feel free to contact the customer service in-game.

[night cloak]

I do not want a new account….my account I opened it in 2019 and I have all the evidence and all the invoices..I want to get my rights back…I came to ask here because I did not receive any response…both from within the game and through dozens of emails he sent more than a month ago…I did not Ask anything... I just want my right... And thank you. I don't want to open an account... I want my account

[cyan citrus]

Again, not something we can help with, @night cloak. Please continue with the customer service. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[night cloak]

Why this server is trash?

[jolly parcel]

How i can speek with some support privat

[floral spindle]

Because the Mods cant actually do anything. They're Public Relations

[trail swift]

hello support is emulater still working on global?

[cyan citrus]

Yes, please refer to #faq sub point 3.15 for more information, @trail swift.

[trail swift]

gameloop or tencent gaming buddy ?

[cyan citrus]

Gameloop, @trail swift. The link can be found in the #faq sub point 3.15.

[trail swift]

ok thanks

[cyan citrus]

You are welcome, @trail swift.

[inland zenith]

So you want to say that this is NOT auto-aim?

I chose auto-aim

The game says that X-Ray

But its auto-aim too!!!

[vagrant tulip]

It's the other Investigators judgment not the security team judgment

[inland zenith]

Due to the judgment of others, will I be marked as a wrong answer?

[vagrant tulip]

It's not marked as wrong answer the game tells you that the other investigators said it's xray

It doesn't matter to your judgment at all.

[tiny jetty]

My Account has been banned for 10y because my brother opened it on jailbreak device
What ican do now ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tiny jetty.

[night cloak]

I just have a question..Can the support team recover the stolen account (after checking the evidence, of course) even if the thief changed all the links?

[real sedge]

This is because most of the investigators just spam xray or something else😅

[carmine pollen]

Hello

I added a phone number to my own account, I'm sending a message to the in-game support but I can't remove it

I think I entered the wrong date when I created my account. How can I find out when we created my account?

Is there anyone who can help me ?

[terse furnace]

Hlw, i have a question
I don't know ! Why My rp mission was frozen?

Plz reply

[visual onyx]

can any one help me here

[crisp pewter]

There seems to be a limitation now, clicking on the description and checking the description should give the answer

[thin falcon]

@neon patio my S12K Skin in guncraft in bug it show collected but not show in my inventory

i repair my game but the issue not solve

@static sleet

is any mod or staff member can help me

@celest shadow

[oblique abyss]

Please I want to change my religion

??

[broken sluice]

I have a question

How do I get other language voice?

[lyric vector]

Why should i get scammed so hard..
Thompson. Steampunk (((38.2%))) luck.
Spend 8000 uc and didnt get it what a scam....

This 2d time i get scammed by pubgm events.
Since that achievements trick or treat 35k and no mythic. While people get it for 30 uc ~ 1700 uc...

Did pubgm really know what a f*cking 38.2% mean!!?

[copper plank]

Any updates on upcoming PMCO PMPL?

[thin surge]

ID: 5676059083. Device: IOS. Country: United Kingdom. Issue: my account has been hacked. Hacker has attached their email. When i try to contact the customer support within the game, coversation does not start because the old conversation has not ended and i cant end the conversation on my side. is it possible for somone to help me end the conversation so i can start a new one and save my account. it is such a disappointment becuase there is no way to reach pubgm and i have spent so much money on my account. pls review the above image so you can see that i can end conversation and start a new one

[vagrant tulip]

Reinstall the game it will be deleted

[thin surge]

I have done it already but still no luck

[vagrant tulip]

Try on other phone

[thin surge]

Okay

[clear berry]

Any yall know how I give my extra rename card to my friend in game?

[shrewd plaza]

I want to report a player who is playing with Hacker any moderators available @celest shadow

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @shrewd plaza. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[prime storm]

can any moderator or any helper or like that help me ?

[wispy cairn]

Hello! Please help me, the "metro" mode does not work for me. I played it at the very beginning, when it was added for the first time (+- a year ago), now I go in and writes "this is a beta testing function in which you do not participate." What should I do? I want to play, but I can't.

[thin surge]

No luck even when I open form a new device

It’s still the same

Can a moderator look at my enquiry pls

[pure raft]

Using the customer pack will I still get the uc or I’m paying for those items I selected?

[jovial swift]

Hello This player is using x-ray cheat

[worldly goblet]

Gamesense

[brittle hound]

How does a team get into the playoff's category in cc?

[gentle lotus]

I reported this to customer server and still is not able to enter metro royale i messaged pubg on Gmail but no more sponses

[ionic slate]

Anyone knows if this affects pubgm

[dull void]

Banned randomly from metro for only 30mins , with the reason «  third party tool » . ( I’m not an hacker.) ( I didn’t use any extra gear or was running any program.)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dull void.

[winter garden]

@polar marsh @celest shadow can you plz change my region still 28 days left but I want to change my region right now

[celest shadow]

Hello, you will be able to change your country or region once this cooldown period ends. We kindly ask for your patience.

[winter garden]

@celest shadow is it possible that my pings get’s high in Middle East server due to Libya region?

[icy osprey]

How is that not xray vision

[celest shadow]

Your selected country or region does not affect your in-game ping.

[feral osprey]

Is there a limit to how many games u can play in crew challenge @celest shadow

[winter garden]

So what’s the issue of game glitch if I install resource packs @celest shadow

[icy osprey]

@celest shadow how its not xray

[last rose]

Why do I get silenced every time for no reason

[celest shadow]

When reviewing videos, we recommend watching the entire video to better judge the violation. Feel free to provide your feedback in #old.

[winter garden]

@celest shadow if I install system resource pack my game gets glitch but if will repair it and delete resource my game will run smoothly??

[icy osprey]

I did watched he like 4 times shotted trough bushes

[winter garden]

@celest shadow waiting for any clue so that this glitch can get fix plz reply

[celest shadow]

Did you mean the All-Talent Championship?

[celest shadow]

Please perform a routine repair from the login menu and let us know if this helps with your issue.

[celest shadow]

Please elaborate on your issue so we can assist you further.

[icy osprey]

Yes there was speed boost but xray too... That make my accuracy lower..

[winter garden]

No bro I have already did it but it didn’t get solved

[last rose]

Oh

[celest shadow]

You can select multiple violations for each video. If you noticed that the player used speed boost, it should be ticked as well.

[icy osprey]

Ok

[celest shadow]

Please provide us with a video recording of your issue.

[crisp venture]

My account got hacked and hacker has linked his number in 3rd link and enabled Secondary verification by which now i am not able to get access to my account.Before has banned my account for one day when first hacked my account now he has banned for 3month.I have all the UC purchased receipt and even i before i use to do live stream on YouTube with my pubg account.Will i get my account recovered if my account is ban.please help me

[winter garden]

@celest shadow

You can check my ping is stable but game is glitch @celest shadow plz I’m so frustrated 🤧

[celest shadow]

For account-related issues, please contact the in-game customer service for further assistance. You may refer to subpoint 5.4 in #faq for further information.

[feral osprey]

Yeh

[crisp venture]

@celest shadow okay bro i have already Started talking to pubg customer support.My question is will they help me if my account is banned ?

[celest shadow]

I noticed that you have reported this issue before. Are you still facing this today?

[winter garden]

Yes bro

[celest shadow]

You can play up to 12 matches per day and up to 36 matches per week.

[winter garden]

No one replied so I left it but now it’s getting out of hand

@celest shadow I’m play esports scrims and tournament but due to this problem my game just gets crash again and again🤧🤧

[celest shadow]

You can contact the in-game customer service once your account is no longer suspended.

[winter garden]

@celest shadow even though I switched to my mobile data if there is any issue regarding my internet but nothing happend game was glitched

[gentle lotus]

Can anyone help me out with a mode I cant enter

[crisp venture]

@winter garden i have an idea before i use to have so much ping issue.Then i bought a Budget Asus gaming Router and from that day i get 20ms sometime it goes 50,60 but most of the time it stays at 20ms.Hope my suggestion works for you.

[winter garden]

Bro your issue is something else mine issue is piston get it I hope so🤧

[crisp venture]

@celest shadow will i have to wait upto March bro ?

[winter garden]

Btw thanks for suggestion🙂

[celest shadow]

You can try to reset your network settings. Once you have performed this reset, please restart your device.

▫️ Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings

[crisp venture]

@winter garden welcome buddy❤️

[celest shadow]

Which game mode are you unable to enter?

[winter garden]

@celest shadow by doing this my data won’t loss na?

[gentle lotus]

Metro royale

This message pops up

[celest shadow]

Yes, if that is how long your suspension is. You can still try contacting the customer service from the login menu. The "Help" option is located at the top-right.

[celest shadow]

You will not lose anything.

[crisp venture]

@celest shadow i have already started a conversation with pubg customer support.

[celest shadow]

If you have not been invited to the testing, you will not be able to play the Metro Royale game mode yet.

[crisp venture]

@celest shadow can i use ban word in #old ?

[celest shadow]

Great! We hope you can be a little patient while a support agent get to your request as they receive a large number of requests every day.

[gentle lotus]

Yes but all my friends are playing it at this moment

[celest shadow]

Yes.

[gentle lotus]

Its basically like a bug happening to some people

My friend said his was like this fir 3 chapters of metro

[celest shadow]

It is probably because you were not selected for the beta testing of Metro Royale this time. Feel free to provide your feedback in #old.

[night cloak]

@celest shadow what if our account was banned? What to do

[winter garden]

@celest shadow I have reset it now what I have to do??

[gentle lotus]

Yes but the start of the chapter it was fine I was playing metro everything was ok until I woke one night and I couldn't get in

[crisp venture]

@celest shadow yes piston they reply me after 3days .They asked me the exact registration date of pubg.But as i am not able to open my account due to secondary verification which hacker has enabled on my account.so I contacted Apple customer support to find my exact installation date.Because when i first installed pubg on my phone i linked my facebook with it.so will giving exact installation date help me out?

[celest shadow]

Please be advised that the moderation team in this Discord server are not affiliated with the in-game customer service, therefore we are unable to assist players with account-related issues and suspended accounts. Thank you for understanding.

[night cloak]

Ok

[celest shadow]

Feel free to start a match and see if it made a difference.

[celest shadow]

You can submit a report in regards to your issue in #old.

[celest shadow]

You can also check from Facebook since it was the social media account you used to create your PUBG MOBILE account.

[gentle lotus]

Ok ty

[crisp venture]

@celest shadow piston bro when i see Facebook it shows me the date and year when i unlinked my pubg account from facebook.as i am playing pubg from season 1 Year 2018 and in facebook its show 2019 unlink date.So what to do bro ?i have also provided Chat screenshot of apple customer support and Facebook date to pubg customer support.will they understand my situation and help me out ?

I am like I wish I could open my account and see my registration date

[celest shadow]

Did you navigate here to check the date?

▫️ Settings & Privacy > Settings > Permissions > Apps and Websites