questions

[tawny frigate]

???

[tawny fable]

Is there a way to talk to an actual person? I tried this first however it just gives me bots and options that are not related to that then it just starts a new conversation.

[celest shadow]

We encourage you to follow the official PUBG MOBILE esports social media channels to stay updated on this aspect of the game.

- https://facebook.com/pubgmesportsofficial
- https://twitter.com/esportspubgm
- https://instagram.com/esportspubgmobile
- https://youtube.com/pubgmobileesports
- https://twitch.tv/pubgmobileesports
- https://trovo.live/pubgmobileesports
🌐 - https://pubgmobile.com/esports

[plucky finch]

Guys, someone will tell you, is this how it should be? Or is it just me having this problem?

[celest shadow]

I would recommend changing your social media account's profile picture for now and wait until the penalty ends. The profile picture should be appropriate and cannot contain any advertisements.

[tawny fable]

It’s just a picture of me tho? I’ve had this picture for so long lol…

[celest shadow]

Understandable, and it does not seem inappropriate. Someone must have reported it. Feel free to provide your feedback regarding this in #old and include your numeric user identification, device, network and country. The community team will review it.

[tawny fable]

Thank you

[lucid token]

I cannot load a exercise video in security center

[zealous vine]

Got ban twice with mythic fashiin account no cheat nothing i play on ipad cmon guys go die soon i hope so

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zealous vine.

[valid tide]

hello, i cant see my rank when i go to "season" section although i am actually ranked 1600 something. and i cant see my kills in my region rankings as well and im not even below diamond. anyone know the reason why?

[vivid berry]

Please fix the metro royale bag.
All my sub acc are able to play but not my main acc.
It says it’s still on beta testing and you are not invited.
KR/JP already announced that they are not doing this season but not the global. I have contacted to in-game service, Facebook, no response
19h already passed. This is unfair.

[night cloak]

How can I fix this? My account is linked to social and is lv69

[vivid berry]

The metro is in chapter 6, come on.

[lucid token]

Anybody here

[dire idol]

Anyone can help me

I cant play metro royalr

[marble flint]

I tried it from another wi-fi and 4G.
Nothing helped me!

[vivid berry]

There are so many people seeking help to fix the metro royale problem.
Why they are not posting anything on social media? If they are not able to response in in-game services, they should notice in social media

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[torn burrow]

Is this a bug I got knocked in the water but did not die?

[oak kelp]

Hi support team. I know you're not official, but I don't know how to reach official support. They via in-game security centre sending bot-answers and all these answers not about my reports.
I'm a bit angry. Only for hour in Metro mode I was killed several times by teammate from their grenade launchers. I reported, but support team continue sending message "we haven't find any cheating". It's shame, sorry. First, I reported about teammate kill, not about cheating. Second, such behaviour getting massive in metro mode, seems like some kid posted video like "how to kill teammate in metro without getting violation".
Please, reach official support about such behaviour, it's not about comfy gaming.

[torn burrow]

Did you say they were greafing ?

[oak kelp]

I chosing option teammate kill.

Attacks teammate.

[torn burrow]

You should be able to reduce their merit? By default

[night cloak]

I just got this Email and was wondering what it means

[oak kelp]

Yep, such players shouldn't be in multiplayer. But greafing it's about leaving match as I know. They just in random moment from back attacking me by grenade launchers. I noticed, such behaviour doing people with higher ammunition and if they two or three friends.

[torn burrow]

Wait do they kill you or no

Yes

[oak kelp]

Yes, they kill me, it's happened two times in one hour.

[inland zenith]

I can't use first aid kits in transport...

[torn burrow]

When they kill you do the exit?

[oak kelp]

No, I'm not exit from match by myself, they kill me and I'm going to lobby like as standard kill from enemy.

[torn burrow]

Does the merit screen pop up?

The one that says do you want to lower your teammate’s merit?

[night cloak]

No one in the game is able to use their first aid kit while in a moving vehicle.

[oak kelp]

If you mean system detection, no. Its going like standard exit to lobby from elimination in match.
I'm wondering, why there no system detection in metro mode from teammate kills.

[night cloak]

You can use other meds like bandages and drinks, pain killers

[torn burrow]

I think you have to wait a few seconds to get the screen to pop up but this is weird

[oak kelp]

I'm waited, and even spectating them after kill. There no system detection and such behaviour with killing teammate via grenade launchers going often in metro mode. Is there any official email or report form (not in-game) where I can send this information.

[torn burrow]

I think

[e-mail].

Try this

[oak kelp]

Thanks!

[torn burrow]

Np you should get better help from them

[inland zenith]

Well, after the update, I reported about three hundred bugs♂️

[carmine rivet]

Does anyone know how to enter Metro royale after it keeps saying this?

[slim fiber]

Y this uaz is here ? This skin for cover uaz help me to fix

All time champion 🏆 I can't play it's saying banteam ... How to fix this issue 😭😭

[crystal ore]

Hi

[prime jolt]

Still didn't fix the glitch to jump out of zone in metro???

[floral spindle]

Your tier ranking is so broken, one match I can play with a friend, and literally the next match I can't.

I didnt gain points, but he did, and it says I'm too high. LOL

My friend Crown I in Squads,
I am Crown III in Duos, Diamond II in Squads...

We can't play together.
Tier restrictions.. quality addition. golf clap

[night cloak]

Hello pubg please do something about the tier restrictions I can't play with my friends and it gets really boring pls I hope you listen to us players and remove this feature.

[lyric stream]

If I create an apple account for pubg mobile will it erase all my data on my account now?

[night cloak]

I got falsely banned for 1365 days

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[languid gust]

Game keeps saying update finish restart but when i reopen it keeps on saying it

[floral spindle]

connect with mobile, then use your wifi, then back to mobile.
mine always required a new internet connection when this happens.

[heady mirage]

We can transfer over data to bgmi now

[night cloak]

How can i complete this week 2 spend 100 minutes in matches misson

Every time i login it resets

[feral forge]

Is your current account linked to any social media? Or is it a guest account?

[steep pine]

I dont understand why graffiti turn in gold flip

[feral forge]

Week 2 just started around 2.5 hours ago, your current process is 12mins out of 600mins. Can you please try to play a match in Arena or classic and test it again? If you believe it is a bug, feel free to report it through #old.

[storm flume]

Please do not use languages other than English, @half mantle. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[half mantle]

Okay
But my English is weak.😂

[high hollow]

Please help me, i cant login to my account. I think someone stole my account through hack my facebook. Here my account detail

ID : 5395737611
username :SUPERDUY⋆

Please check my account and help me to take back my account

[feral forge]

You may also consider joining PUBG MOBILE regional communities to get assisted in your preferred languages, you can find the links under subpoint 3.1 in #735483472432594994.

[storm flume]

Please contact the customer service for further assistance, @high hollow. Refer to subpoint 5.4 in #faq for further information.

[half mantle]

Pakistan's first birthday or celebration? Which only came in Pakistan server. We have a problem with timing, timing is over, if we start making some claims then timing starts again.

[vagrant prawn]

@lime juniper Do we get to know the Truth or not?

[half mantle]

I am using first time discard, how do i know that this is pubg Pakistan's discard server.

[gaunt fjord]

I cant open pmgc treasure box

Or it has gone?i have 7000 coin

[halcyon dawn]

Woow pubg good work 😂, now i cant play with friends, please remove this s## of game

[night cloak]

Dear PUBGM Team

As a regular player in pubg for over three years, in thousands of matches,
Even among terrible updates and hacking I have always enjoyed you game. That is until now. The thing that makes your game fun to many of us players is not just the quality of content in your game (believe me, we would have left long ago) but the fact that we could enjoy it with our friends, which made it feel like a little worth our time. Now we can not even play with half of our friends if they are at different ranks, speaking as a member of Grassroots, I have a personal friend who took a break off for a season and he was not high tier enough to be able to play with many people in the clan. I please ask you to remove the tier restrictions.

Now my tier was crown and nobody friend still crown most are diamond then, i switch automatching play one match and teammates kill me and trying to get my loots, i dont know what are doing pubg still cant pushing rank after crown , i put lot off report about this still no action , really sad about doing this of my favorite game.

[vagrant tulip]

@vagrant prawn bruh Error hides the channel temporarily so that she can answer them try to have some patience

[half mantle]

I found my local community. With your help

[half mantle]

I found my local community. With your help

[dark mesa]

Why no change region option?
(This is not my id. someone dmed me and sent me a screenshot. he cannot speak english well.thats why i am sending this screenshot.) @cyan citrus

[cyan citrus]

They can contact the customer service in-game for further assistance with this, @dark mesa.

[vagrant prawn]

@vagrant tulip thanks bruh. Actually, the strikes on abhay gaming also got retracted somehow as it's been past the 23rd and he is now uploading videos on the same channel. That's why I thought maybe things have changed. Anyways, sorry for misunderstanding @lime juniper

[humble siren]

Hii guys

Anyone plays bgmi here or anyone from India

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @humble siren.

[humble siren]

#questions I need a bgmi server how can i join bgmi server

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @humble siren.

[celest shadow]

Feel free to browse for it on the Internet.

[gaunt fjord]

What is zipline
I don't know what is that please help

Where is located?

[vagrant onyx]

Anything in map that have line like the photo are zipline

[torpid plover]

check dm

[unreal fossil]

@lime juniper ?

[finite salmon]

Pls help

my google account was hacked

And this hacker is playing on my pubg account

and he tied his phone number

I can't playing on my account

What I need to do?

@lime juniper

Pls help me

[feral forge]

You should first recover and secure your compromised Google account then contact the in-game customer service to unlink the unauthorized person's links to your game account, @finite salmon.

[finite salmon]

my google account was hacked and can't be recovered

[feral forge]

Other than Google account, do you have another social media linked to your game account which the unauthorized person has no access to?

[finite salmon]

Yes

Vk

[feral forge]

In this case, you may contact the in-game customer service and request them to unlink the unwanted social media links that you have no access to. You may refer to subpoint 5.4 in #faq for further instructions in this regard.

[finite salmon]

Thanks

I wrote

[drifting kayak]

hope u can get it back

[finite salmon]

But they didn't answer

Yes

my account from season 3

[drifting kayak]

might take time for them to reply tho

[halcyon dawn]

This is why , we call tire restriction not good , some are excited before air plane and not comr together, i dont know why pugb doing this

[gaunt fjord]

Thanks bro will get forward to do the mission

[sand rover]

Hi

[plucky shadow]

I want to change my region to Pakistan

[sudden raptor]

Hello is there any mods

[rare sun]

This official from tencent?

[lucid token]

Can’t load vide exercise videos

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @lucid token. You can also submit a report in #old in compliance with the channel's pinned instructions.

[torpid plover]

try restarting the game

that's all you could do

or try pushing push a little high up league

it might be beacuse of a delay

push a little higher and wait for around 1 day

[rare sun]

Okay but I need to contact tencent join partner program how to connect?

[torpid plover]

you might get ranked by the server

[celest shadow]

Feel free to provide your feedback in #old.

[celest shadow]

You can change your country or region from the basic settings.

[celest shadow]

How can we help you?

[celest shadow]

https://facebook.com/pubgmesportsofficial is PUBG MOBILE ESPORTS official Facebook account.

[sudden raptor]

@celest shadow

is there any way i can reduce my ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sudden raptor.

[rare sun]

Thank you but I need ur help how to connect to PUBG Mobile partner program?

[celest shadow]

You may refer to the roles section in #735483472432594994 for further information on how to apply for the content creation program.

[storm flume]

Please do not use languages other than English, @plucky shadow. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[plucky shadow]

The option of changing region is not available

[teal hemlock]

Why it not working??

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @teal hemlock. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

The change country/region option is not available for accounts in the European Economic Area (EEA) due to the General Data Protection Regulation (GDPR). Thank you for understanding.

[mossy knoll]

Hello, I wanted to ask you a favor. The fact is that I played with a person who played on the Korea / Japan server, and I arbitrarily changed the server to Korea, and now I can’t change it to Europe, because 60 days have not passed yet, but I haven’t changed the server, He himself changed, apparently it was a mistake. my id: 5696976838, I beg you to return me to the Europe server. Thank you very much. Sincerely, the player of your beautiful creation.

[crystal ore]

Hi

I received these copyright strikes please help me

https://youtube.com/channel/UCLxzwW2pyMl9lqiZ_9TN-PA

Please

Please

[plucky shadow]

@celest shadow why bro?

[celest shadow]

Please report the cheat software to http://cheat-collect.pubgm.cc/, @vale rune.

[celest shadow]

You have to wait 60 days before you can switch to another server. We hope you understand.

[celest shadow]

It is the law.

[quaint moss]

Why region change option not show in my account

[craggy bison]

@quaint moss

[quaint moss]

Okey so all European region carried same event according to that region

[soft laurel]

How do i log into my old pubg account with my other facebook i cant log in the other one

[mossy knoll]

I beg you to change my server to Europe, because of the high ping I can’t play, and I can’t stand 60 days without a game. This happened to me for the first time, and I promise you that this will not happen again. I beg you, please help me.

[spare gate]

I can not redeem daraz voucher in pk server anniversary while have redeem frame .. please help me..

[finite salmon]

Where can I contact support other than the game itself

?

[valid jewel]

It’s been like this for almost like 12 hours now is this a glitch?

[soft laurel]

How do i log into my old pubg account with my other facebook i cant log in the other one

[topaz ermine]

Why can I not sign up from twitter? It states that "There is nothing to see here.."

@neon patio

@celest shadow

[neon patio]

What device are you using

[mossy knoll]

Hello, I wanted to ask you a favor. The fact is that I played with a person who played on the Korea / Japan server, and I arbitrarily changed the server to Korea, and now I can’t change it to Europe, because 60 days have not passed yet, but I haven’t changed the server, He himself changed, apparently it was a mistake. my id: 5696976838, I beg you to return me to the Europe server. Thank you very much. Sincerely, the player of your beautiful creation.

[mossy knoll]

I beg you to change my server to Europe, because of the high ping I can’t play, and I can’t stand 60 days without a game. This happened to me for the first time, and I promise you that this will not happen again. I beg you, please help me.

[topaz ermine]

Iphone X

[neon patio]

Make sure the Twitter app is installed on your device, and have your account logged into it.

[topaz ermine]

It has been installed and logged into.

[neon patio]

Unfortunately you will need to wait out that time period.

[neon patio]

Clear data and cache for both PUBGM and Twitter, log back in to both, and see if that fixes your issue.

[topaz ermine]

How do I do that on PUBG?

in*

Should I delete and

download

[neon patio]

No you don't need to delete the apps, just clear data and cache.

[topaz ermine]

How

do

I do that on PUBG

[neon patio]

Same way you would with the Twitter app. Go to your phone's settings, then the apps category, click on Twitter and PUBGM, clear data/cache.

[topaz ermine]

idk how to do that on apple

[neon patio]

Settings > General > Storage & iCloud Usage > Manage Storage

From there you should see a list of all your apps.

[mossy knoll]

What should I do without playing for 60 days? I don't want to go to another game. I have always been an honest player, always followed the rules, bought RP, bought a lot of UC, does the game really care about my misfortune?

[mossy knoll]

I know that you can help me. And for the first time I ask you for help! I have been playing for more than two years and support does not want to help me?

[neon patio]

We can't reset your cooldown, not only because we're incapable as Discord staff of doing so, but it would also defeat the purpose of the cooldown (whatever that may be).

[mossy knoll]

Where can I turn to get help?

[neon patio]

You could try your luck with the email support.
[e-mail]

[fleet topaz]

How to do report any YouTube who providing hacks

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @fleet topaz.

[topaz ermine]

Didn't work

[neon patio]

Clearing cache didn't work? or were you unable to find the option?

[topaz ermine]

did not work

[finite salmon]

Where can I contact support other than the game itself?

[neon patio]

Okay, when you try signing int on pubgm, is it asking you to type in your credentials, or is it immediately redirecting you to the broken page?

[topaz ermine]

Asks to type in credentials

[storm flume]

Please contact the customer service for further assistance, @finite salmon. Refer to subpoint 5.4 in #faq for further information.

[neon patio]

Oh I guess the bot doesn't provide the email. The email is "[e-mail]" @finite salmon

[neon patio]

Then it's not connecting to the twitter app. Can you confirm that you are logged in to the Twitter app on your device? The Twitter app must be installed, and your account must be logged into the app (not just the website).

[night cloak]

My adventure challenge event is having severe problems, failed to load image since past one week, I reinstalled the while game already twice, it was working fine but that 5 mb update created many problems for me, reinstalled whole game again, requires an urgent fix for the issue, unable to collect points and rewards.

[topaz ermine]

Yes

Just did

wait

could the "Allow other apps to track your status on other companies and applications?" result in this..?

Nope

[neon patio]

Yea, you need to give PUBGM access to Twitter.

[topaz ermine]

didn't work after allowing

@neon patio how can I fix it

after

clicking no

and I meant on twitter

[valid tide]

hello?

[topaz ermine]

nvm

one second let me see

[edgy walrus]

so is this allowed

[topaz ermine]

@neon patio did not work.

[edgy walrus]

this is fun ngl and annoying

[neon patio]

I'm unsure then. You may need to wait for another mod to assist, as I can't think of anything else that could be causing the issue.

[edgy walrus]

@neon patio so

is this allowed

[neon patio]

Depends how you got up there.
Fly hacks? Not allowed.
Web shooter/Grenade jump? Allowed.

[edgy walrus]

web shooter

[neon patio]

Web shooter/Grenade jump? Allowed.

[edgy walrus]

thx

[dire idol]

How to fix this anyone knows?? I want play metro royale

[willow wren]

hyhy

Hacks

[hardy gale]

Hi I just got random ban for 10 years and then 1 day which means I was suspect - I don't have any cheats no third party apps and I did nothing against pubg guidelines I spent money, time and my account mithek fashen , Can you help me fix this problem because I didn't do anything wrong and I didn't do it

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hardy gale.

[topaz ermine]

I cannot sign up via twitter, please help

@mortal apex

@thin halo @celest shadow

[finite salmon]

what should I do if I wrote in support in the game that my google account was blocked but I can go to the game account and they answered me that they would unsubscribe google mail within 30 days, but now the hacker has set his phone number, and support does not answer me

[cyan citrus]

Hello! Please share a screenshot of the issue you are facing.

[topaz ermine]

@cyan citrus

[urban jetty]

how do I report a bug?

[cyan citrus]

Got it! Thank you. Try to tap on the Twitter login method. Do not enter your login credentials, instead scroll down a little and you will see an option of ''Apps and sessions''. Tap on that option and try to login the account from there. Restart your game and try to log into the game again.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @urban jetty. You can also submit a report in #old in compliance with the channel's pinned instructions.

[topaz ermine]

@cyan citrus Thank you, do I click on the "switch to the app"?

[finite salmon]

what should I do if I wrote in support in the game that my google account was blocked but I can go to the game account and they answered me that they would unsubscribe google mail within 30 days, but now the hacker has set his phone number, and support does not answer me
​

[cyan citrus]

I'm not sure about that. Can you share a screenshot?

[topaz ermine]

@cyan citrus nevermind! I logged in

Now what

[twilit ferry]

today I ran into a problem that I can’t log into my account, I have a
two-step verification, as usual I go through my email, everything goes
fine, but after when the two-step verification step comes, I see that it’s
not my phone number, but what another person, also I have all the
screenshots with my transactions in the game @cyan citrus

[topaz ermine]

It worked

Thank you so much! @cyan citrus ❤️

[cyan citrus]

You are most welcome, @topaz ermine. Please do come back again, should you have any other concerns.

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[twilit ferry]

I did it, they didn't help me in any way @cyan citrus

[cyan citrus]

Unfortunately, we will not be able to help you with this through the community, @twilit ferry. You can try to contact them again.

[stable canopy]

Can anyone explain the incompatible tier thing and how it works .... Kinda confused on this

[faint umbra]

Does the team mission boost and friend boost counts towards the rp missions

[celest shadow]

Please contact the in-game customer service and the support of your social media account in question for further assistance.

▫️ https://support.google.com/

[faint umbra]

I meant the limit and no it doesnt ig

[celest shadow]

We have added team range restrictions in ranked Classic Mode. Players from Bronze tier to Platinum tier can team up with each other. Players who are at Diamond tier or higher can only team up with players within 2 major tiers of themselves.

[stable canopy]

Got it thanks @celest shadow

[celest shadow]

It does not count towards the limit.

[rapid helm]

Hello 👋🏻 <@&481161015728406538> I set the unlink of one of my social media platforms 7 days ago and it should have been unlinked today….. but instead i got an error message saying, “client version error. Failed to unlink”. This happened twice when i first tried unlinking as well and i have set it to unlink again today after routine repairing the game. Please help me figure this out. Attaching Screenshot as evidence below.

[junior roost]

Sorry for the late reply, this is my dad's phone I think this error has been going on after the arcane update. Or before arcane.

[night cloak]

Hello, I need help

[alpine hare]

@cyan citrus there will be PMPL open qualifiers for every region. Right?

[cyan citrus]

From where did you download the game?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @night cloak. Remember to read through #faq before asking questions in the support channels.

[night cloak]

Hello, I need help
I blew up my friends by mistake and they reported on me and I raised the integrity, but there is no benefit from that

[grand bluff]

Hi, i have questions about the latest event (January top plays).

1. Can we upload shots from tdm matches?
2. After uploading should we send the link somewhere you can find or you can just find it by tags?

[willow wren]

Dang i got ignored

[fickle pond]

Hello, yesterday I was playing in the subway and I was given a ban due to "forbidden exchange item". I don't even know what it is at all. I didn't get any notifications earlier. I didn't violate the Community Guidelines and I want to appeal the decision. How should I do it

Id: 566490418
Device: Redmi note 9
Network: WiFi
Country: Russia

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle pond.

[faint umbra]

Let's assume I reached the maximum rp limit but I haven't done a friend boost mission will it freeze or I can still do it

And last thing does the weekly survive in battle missions counts towards the rp limit

[rapid helm]

@cyan citrus

[night cloak]

Hello, I need help
I blew up my friends by mistake and they reported on me and I raised the integrity, but there is no benefit from that
@cyan citrus

[cyan citrus]

Please try to a Routine Repair of the game from login menu and attempt to remove your account again, @rapid helm.

[ember iris]

Any way i can talk with in game customer support? I always end up on suggestions

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect to a customer service representative, @ember iris. This is to save extra resources and time due to enormous number of requests every day.

[jagged turret]

I wanna ask something about the new RP concept

Is there anybody who could help me

[ember iris]

Recording of issue is saved in phone would that work?

Its regarding cheerpark. I cant join friends cheerpark when they invite and i dont get any options to report it

[rapid helm]

Alright will do. This is the 3rd time btw….. if it doesn’t work please assist me in removing :3 hopefully it does 🥲

[gaunt fjord]

Mod please help what is this

[cyan citrus]

Please try to do a Routine Repair of the game from login menu and try again, @gaunt fjord.

[night cloak]

؟؟؟؟؟

[night cloak]

Ok, as I ask you, why don't you answer??

[cyan citrus]

If you have lost your merit due to intentionally harming your teammates, it will result in a merit loss. You will be restricted to play only Solo game mode until you regain the merit again. Unfortunately, we will not be able to help you with this in any way, @night cloak.

[night cloak]

I played solo for 15 hours and it didn't get any longer@cyan citrus

[cyan citrus]

What is your current merit, @night cloak?

[night cloak]

78

[night cloak]

She was 70 and played, got to 78 and didn't get any more @cyan citrus

[mossy knoll]

How long does it usually take for email support to respond?

[icy osprey]

What now

[tranquil agate]

Same question. I’ve sent email to policy and customer but still no reply from them. My account got hacked and am afraid that they will sell it somewhere?????? Please pubg team reply

[vivid iris]

I need help , my accaunt baned

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vivid iris.

[night cloak]

I a m crown on europe, If I reach after the crown I get conqueror tier?

@cyan citrus

[sullen lion]

yes

[uneven pumice]

How to get this official spectate software.

[ornate mauve]

Hi everyone! I'm having problems for some time now whenever I am in rooms: during the parachuting phase I seem to move towards my mark while in reality I am still and after a while (so after actually landing and being able to move - yet no loot appears as I am in another place) I respawn in a different part of the map close to where I jumped from the plane. Can anybody help fixing this issue?
It always happens in Erangel but from time to time also in the other maps and it is really frustrating. I can send videos if requested
I already tried doing the repair several times but it never helped.

[fiery maple]

Hello I need help please

@lime juniper please I need help I received 20 copyright strikes on my YouTube channel please help me..I work day and night to get subscribers..please if I made any mistake I will delete the videos..please fix my channel please..I really apologise if I made a mistake..I will not do it again in future please https://youtube.com/channel/UCLxzwW2pyMl9lqiZ_9TN-PA

@lime juniper please

[faint umbra]

@cyan citrus do u know

[valid jewel]

It’s been like this for almost 24 hours

[cyan citrus]

You can only review 15 cases every day, @valid jewel.

[valid jewel]

I only did 3 today tho

15 everyday is gonna be a pain in the a*s to get the mythic title

15 x 5 = 75 points daily
7500 points to get the inspection officer title
7500 / 75 = 100
100 days to get a epic title

What about the mythic title? Around a 1.5 year most likely

[celest shadow]

You will get to keep the Elite Investigator title.

[celest shadow]

I am not very sure about this.

[celest shadow]

Yes, it does.

[junior roost]

From playstore, maybe I'll try to reinstall the game

[twin solstice]

Need help from Someone

someone log in to my account by facebook and when I could log in again found that he linked the account by third linked he is trying to hack me I want to unlink it fast because he try to banned my account

[ionic slate]

i have a question, lets say i got in a telegram group thats sharing files used for cheating in Pubg Mobile, how do i report that group, i cant see any link for that group or anything to use for reporting

[strong pilot]

What should I do with my left pmgc tokens, like for real we are still getting them and they are not useful

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @ionic slate.

[ionic slate]

Nvm i got it

[celest shadow]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for further information.

[jovial igloo]

Where is #community ?

[celest shadow]

Unused tokens will be removed after the event ends.

[celest shadow]

To ensure that the community team can review and respond to each messages properly, the channel has been temporarily archived.

[celest shadow]

1. It can be from any modes in the game.
2. You can share the captured content on Facebook, Instagram, YouTube, TikTok and/or Twitter with the hashtags #PUBGMTOPPLAYS, #PUBGMOBILE and #CONTEST. Your submission(s) must contain all 3 hashtags so that it can be easily searched.

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @willow wren. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

Please report this issue in #old with the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[opaque leaf]

Sir help me I want to change my region

[celest shadow]

You can change your country or region in the basic settings.

[opaque leaf]

But I can't be changed in to Pakistan

Parameter error is shown on screen

[celest shadow]

Should you encounter a Parameter Error-1 while attempting to change your country/region setting, please ensure that you first log in with a linked e-mail address and try again.

[opaque leaf]

I linked with E-mail and log in with E-mail but its not working

I have a video of this problem

@celest shadow plz tell me the solution of this problem

[storm flume]

Please contact the customer service for further assistance, @opaque leaf. Refer to subpoint 5.4 in #faq for further information.

[opaque leaf]

@storm flume sir I contact with customer service but it can't give me the solution of this problem

[dense dock]

did the awm get nerfed ? i got numerous headshots (wit the hitmarker) and no knock or anything.

did i hit their ear or something or they have lvl4 helmets now?

[opaque leaf]

@storm flume plz answer me how this problem get solved

[halcyon dawn]

Pubg this is not good , not friends to play with compatible tier , why you doing this so sad about this, i spend more the 8 hour per day pubg but now onely play 1 -5 match per day, no friends automatching players are not good kid, doesn't come together ,kill teammates and getting loot i think you should have to answer this cz i can remove this game and after your answer. Can you remove tier restriction?
Yes or no

[cyan citrus]

Please feel free to provide your feedback about the new changes in the ranked game mode through #old, @halcyon dawn.

[desert yew]

Please fix these events... Can't able to open them

[regal brook]

I played a match and got number 1 but i ended up dying my team still won

So the game glitched and i never earned the points

I restart my device

And the game didn’t count as if i never spended 30minutes playing it

@lime juniper

[gilded lake]

Hi pubg mobile can you help me please i forget m'y accounte please

Please help me m'y accounte please 😭💔

[digital temple]

Hi

[cyan citrus]

Please contact customer support of your social media account and customer service in-game for further assistance with this.

[cyan citrus]

Hello! How can we help you?

[storm flume]

Please do not use languages other than English, @gilded lake. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[gilded lake]

Please help me 😭

[cyan citrus]

I have answered you here, @gilded lake.

[gilded lake]

I lost my main account, they stole it and cheated on me, please, I want to get my account back, and I have videos to prove that I am the owner of the account, please

[cyan citrus]

As mentioned earlier, please contact the customer service for further assistance, @gilded lake. We will not be able to help you with this in any way. Hope you understand.

[balmy wolf]

@celest shadow Is people's reply the surveys of pubg mobile that pubg take from us in_game??🤔

[regal brook]

I played a match in livik my squad won but i ended up dying in the end

The game glitched

I couldn’t log out

So it kept saying i had bad wifi even though my wifi was perfect

[gilded lake]

Can I complain to them about my friend's in-game account

[regal brook]

I restart my game

Nothing no points no records of me even playing the game

I was near going to the other tier and it didn’t count

[cyan citrus]

Please continue with the customer service. Also, avoid repeating questions related to compromised accounts here.

[regal brook]

Quendi

Look at my complaint

[cyan citrus]

I don't think this is something we can help with, @regal brook. You can try to contact the customer service in-game or report the issue through #old in compliance with channel's pinned instructions if you believe this is a bug.

[regal brook]

It is quite definitely a but

But

Bug

I played half an hour for it

[ornate mauve]

will do. thanks!

[regal brook]

Only for my match to not even be recorded

[teal hemlock]

Can you fix it??

[cyan citrus]

Feel free to report it through #old in compliance with channel's pinned instructions. Again, not something we can help with.

[regal brook]

Hmm thanks anyways

[cyan citrus]

You are welcome.

[fiery maple]

Where is community channel

[storm flume]

Please do not use languages other than English, @night cloak. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[cyan citrus]

Archived for the time being.

Please report such profiles, avatars or nicknames directly through in-game report feature or in-game customer service.

[fiery maple]

Where can I find community channel

[night cloak]

What's the penalty for using those kinds of usernames?

[cyan citrus]

Please refer to my this response, @fiery maple.

[fiery maple]

Ok

[night cloak]

If I reach 4200 point, which is after crown I am getting conqueror on europe? @cyan citrus please reply.

[cyan citrus]

You can check your rankings through here, @night cloak. The top 500 players above Ace tier in every server will get Conqueror every day that resets around 00:20 UTC.

[night cloak]

Ace = after crown

If I reach ace which is after crown I get conqueror on europe?

[halcyon dawn]

Great

[cyan citrus]

Not necessarily. Only top 500 players in the server will get Conqueror.

[nova patio]

Hello, I have a problem with gmail, I can't log in to it because it doesn't send me a code by email. I did everything as the support wrote to me, but it doesn't work anyway.

[gleaming thicket]

Why don’t we have max settings 60 fps on the iPad m1?

[flint depot]

Hi

[celest shadow]

No, the survey is for you to provide your valuable feedback to the developers.

[left scaffold]

Is this normal? It never loads a video

I did a few then this happened

[celest shadow]

Hello, @left scaffold. Can you please submit a report regarding this issue in #old and include the following information?

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[regal fjord]

@cyan citrus Can I send DM message?

[cyan citrus]

You can state your issue here, so more people may help you if I fail to do so, @regal fjord.

[regal fjord]

Ok, but it depend on my ban.

[cyan citrus]

Could you elaborate or share a screenshot?

[covert quest]

السلام عليكم ورحمته الله وبركتو

[storm flume]

Please do not use languages other than English, @covert quest. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[regal fjord]

Yes, sure

[covert quest]

عند مشاكل في الزوزن

[storm flume]

Please do not use languages other than English, @covert quest. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[covert quest]

welcome

I am having problems evaluating

[valid saffron]

Spiderman adventure ended?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @regal fjord.

[covert quest]

I don't have a problem in the pan

[night cloak]

How do I know when weekly matches are happening?

Because I want to sign up for it

[loud citrus]

Region Chang problem

[white bay]

Any mod available

My id was hacked

Please help me out

[cinder ingot]

Hello, I have a scam issue. Someone else's number was linked to my account, and when I try to log into my account, they ask me to enter a verification code, and the code comes to another number. I have two access to bindings. ID:5986945852 nickname:ツnapKOTIK

[white bay]

Bro same problem with me

Hacker linked 3rd link mail to my account

And Facebook also

[storm flume]

Please contact the customer service for further assistance, @white bay. Refer to subpoint 5.4 in #faq for further information.

[hollow cave]

Hello, pubg mobile, please reply, my account has been banned, and I did not violate the rules of pubg mobile, and my game is very clean.
ID:5265554915

[polar marsh]

Please refer to the private message from @polar marsh for further information, @hollow cave.

[worthy cloud]

Hello, I have a problem logging into an account linked to the vkontakte social network, when trying to log in, the game simply crashes or restarts without access to the lobby, it is possible to log into the guest account without problems, what could be the reason? ID: 5334670346 nickname: 食mrZilipopka

Hi

Hi

please

[upper vigil]

Can i have support

[worthy cloud]

[weak ledge]

Why are the guns transfering to Single mode?

[worthy cloud]

🥲

[queen swift]

Hi, my account on instagram it is blocked witch resulting that i cant play pubg because of my instagram account. How can yous explain this to me??? Somebody playing now with my account?????? I even got the proof!!! Please explain this to me!!! I've asked the support if i can change the way to log into pubg mobile account and yous said that's not possible, so how can somebody else do this????

[snow sequoia]

when can i buy silver and ag again after i reach the buy limit in season shop?

[upper vigil]

Plz I need any one form the support to help me

[sullen lion]

Okay! But the title is removed and we are close to getting it! It was removed without notification! And thats the only title for right reviews! Will the title be back? We want it back! 50 right reviews many would get the title! Thats the only title for proper right reviews and accuracy, the new one is just for random reviews!

[upper vigil]

Can I have any supporter now😠

[sullen lion]

What support?

[snow sequoia]

?

[night cloak]

I have a question: I have seen those weekly matches and stuff but I don't know what dates and how to participate, can y'all tell me?

[sullen lion]

Follow that channel! They will anonounce every saturday and sunday according to the server!

60 minutes before the match starts you get the id and pass

moderator will announce in that channel

[queen swift]

Hi, my account on instagram it is blocked witch resulting that i cant play pubg because of my instagram account. How can yous explain this to me??? Somebody playing now with my account?????? I even got the proof!!! Please explain this to me!!! I've asked the support if i can change the way to log into pubg mobile account and yous said that's not possible, so how can somebody else do this????

[sullen lion]

Instagram account is not linked to pubgm!

how can they login with that to pubg

?

[queen swift]

My Facebook account it is connected to instagram account and because my instagram is blocked i dont have access to Facebook

[night cloak]

Good evening, what to do if you accidentally changed the server?

@sullen lion

[upper vigil]

@sullen lion I have problem in pubg can you send me any one of the supports

[sullen lion]

Wait for 60 days

[celest shadow]

This is the title you are referring to, right?

[sullen lion]

no other way

[sullen lion]

Yeah!

[celest shadow]

The title will not be removed, but I believe the review task for it is no longer available in this new security center update. Feel free to provide your feedback regarding this in #old.

[sullen lion]

It was removed without notification, while all other titles remain there in the game! Being this is the only title for accuracy and reviews and I am close to it! with 95 accuracy! just a few more reviews!

okay will do thanks!

[night cloak]

@XPLCT Gaming#3129 and can not be changed faster?

[sullen lion]

Yeah it cant! Im sorry that you changed it by mistake! No other way!

[sullen lion]

Hey piston! As you know what i mean! I have added that to the feedback! You too kindly support by reacting! Because players are close to it!

[snow sequoia]

?

[full compass]

Good evening. I would like to know who I can contact regarding PMPL Africa. All team managers have received emails but I've changed my email address since PMCO.

[queen swift]

Hi, my account on facebook it is blocked witch resulting that i cant play pubg because of my facebook account. How can yous explain this to me??? Somebody playing now with my account?????? I even got the proof!!! Please explain this to me!!! I've asked the support if i can change the way to log into pubg mobile account and yous said that's not possible, so how can somebody else do this????

[night cloak]

My stats all say 0 under statistics on my profile although I’ve played many games

[elfin rune]

Why ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @elfin rune.

[calm phoenix]

@lime juniper hello i have record cheater video how can i send it to support ?

[cloud stream]

I have 7 days chat ban 51357950414

[polar marsh]

Please refer to the private message from @polar marsh for further information, @cloud stream.

[ebon peak]

I lost access to Facebook, now I can't log into my account

[fallen sierra]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fallen sierra. Remember to read through #faq before asking questions in the support channels.

[fallen sierra]

Pleas

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fallen sierra. Remember to read through #faq before asking questions in the support channels.

[fallen sierra]

Heo

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @fallen sierra. Remember to read through #faq before asking questions in the support channels.

[cosmic adder]

Dear Customer Service

I Am an Ace player, and i wanted to play with my friends that i convinced to download pubg, but i couldn't because of the tier incompatibility, so i decided to change the server to Middle East from Europe to be able to play with them, but i didnt notice i cannot change it for 60 days! Please revert my server back to Europe so that i can play again with my friends in my original rank, im not gonna change it again.

LEB''KAYTHO'' OpenID 10280827649131816

[crimson halo]

Help, I opened the boxes in the Avalanche X Suit event, got 5 stars of luck, but I never received a guaranteed prize

[azure stratus]

How can we get Bronze Vessel Cover(headgear) in spiderman adventure event?

[idle hornet]

How to ruin the gaming experience? Prevent users from playing with friends and clan members! Tier restrictions are the end of PUBG, at least for me!

[dire idol]

How to fix

I want to play metro royale

[white schooner]

Sorry for bad english i am from ukraine. Videos are not loaded in order to complete the exercises for the investigator

[iron creek]

#questions when does new day starts? Pk server

[chilly sparrow]

Good evening, I play the duo rank (I have a partner) but he finds us matches after at least 10-20 minutes of waiting.
What would be the solution so that we can play faster and not wait so long?

[carmine rivet]

No solution I'm aware of, I tried everything and still have the same issue.

[cosmic kelp]

@celest shadow

[ionic slate]

@carmine rivet @dire idol i asked the ingame customer support about this issue, and this is what they replied with,
" we are sorry that you did not get the metro mode, this mode is still in its beta phase and it has not been officially launched yet, so it is available in a limited way at the moment. However, even if the official launch of this mode is delayed, we hope that our team can expand the group of people who can try it as the tests that our developers run and review the results of the current beta. Until then, we hope you have fun with the many other modes and features within the game. "

[cosmic kelp]

Can you help

@celest shadow

@static sleet

Can you help

@static sleet

What is this massage for

[carmine rivet]

Thanks.

[carmine rivet]

You can only review 15 videos a day, once the limit is reached that is shown.

[cosmic kelp]

So after the day reset you can do more

[carmine rivet]

I believe it's 24 hours later, not upon reset.

[cosmic kelp]

Ok thx

[rotund sage]

Help me I am disabled boy from pakistan my I'd banned for 10 years without any reason I will give all proof plz I request my I'd unbanned because this is my future

Help me pubg mobile

[onyx plover]

<@&639889499718942720> its just for Sanhok . Erangel ? why not livik ?

[static sleet]

You can only review 15 cases each day. That message notifies you that your daily limit has been reached.

[warped blade]

Can we change EEA region to another

[static sleet]

That is not possible.

[warped blade]

Thank you for the information

[slim fiber]

Y pubg Change the skin

[haughty cypress]

i cant tell if this guy is a troll

[thick girder]

Why do you gotta say that you’re disabled

[night cloak]

Hello, I need help
I blew up my friends by mistake and they reported on me and I raised the integrity, but there is no benefit from that
I played solo for 15 hours and it didn't get any longer
She was 70 and played, got to 78 and didn't get any more
@static sleet

[lime juniper]

We are aware that there is an Apple ID login issue at the moment, which may prevent players from using Apple ID to log in and register new accounts, and we are working on resolving the issue.

[night cloak]

@lime juniper

Hello, I need help
I blew up my friends by mistake and they reported on me and I raised the integrity, but there is no benefit from that
I played solo for 15 hours and it didn't get any longer
She was 70 and played, got to 78 and didn't get any more
@lime juniper

[deft stone]

Hey! i bought sports car a while ago and i cant hear the music while i'm driving. i have added songs to the playlist and they can bee seen in the game

but there is no sound

plz help

[tidal adder]

Constant frame drop on 90 fps is there glitch ? Or why it’s dropping to 30 and 40

[cosmic matrix]

My account get stolen i send too much mail from game no answering the game get sheet

[grim vine]

When I am able to do these mission ?
And why there is limitations on RP mission ? Coz you want more money?

[feral forge]

It will be frozen once you have reached week's mission point limit.

[feral forge]

Please report the issue through #old in compliance with the channel's pinned instructions.

[deft stone]

Hey! i bought sports car a while ago and i cant hear the music while i'm driving. i have added songs to the playlist and they can bee seen in the game
but there is no sound

[night cloak]

When is the 90fps bug gonna be fixed? And the fools crate

[tidal adder]

There is lot of bugs on 90 fps

Unplayable

[night cloak]

I see that weekly scrims is done here, how do I sign up and get notified?

[cyan citrus]

If you are asking about weekly matches, please refer to #matches channel and the pinned message there for more information, @night cloak. For other tournaments, you can use #tournaments.

[night cloak]

How do I get notified when it starts tho?

[cyan citrus]

You will be notified in that channel, @night cloak.

[night cloak]

Ok thank you

[cyan citrus]

You are welcome, @night cloak.

[versed vector]

I have an error while I was trying to get the new tittle

It never loads up

[pliant pond]

I accidently got banned for 3650 days when its suppose to be 1 day

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pliant pond.

[opaque leaf]

Sir I want to change my region but when I entered my phone number parameter error 11,1 is shown on screen and code message also cannot be received

Plz answer me

[dusty crow]

the system corrected itself lmao, how unlucky

[opaque leaf]

@polar marsh you are not answering my question what is your problem I want the solution of this problem

[sharp mason]

Found a bug With Payload 2.0. Matches do not end, There's a ragdoll glitch with the carseats in the helicopter, and We physically cannot laugh more at a glitch in my life.

[manic totem]

Arena footstep and gun shot audio mis match how to fix?

[worthy cloud]

Hello, I have a problem logging into an account linked to the vkontakte social network, when trying to log in, the game simply crashes or restarts without access to the lobby, it is possible to log into the guest account without problems, what could be the reason? ID: 5334670346 nickname: 食mrZilipopka

[granite trellis]

Why I got unranked

@polar marsh

[valid wyvern]

Hello how to complete jujutsu achievement

[cyan citrus]

It is possible that you are unranked either because you don't have enough player level to be in the rankings or you are currently under security observation period. For further assistance with this, you may try to contact the customer service in-game.

[granite trellis]

But the customer service is just some auto reply bot

[cyan citrus]

Please try to do a Routine Repair of the game from login menu or reinstall the game completely through Play/App store. If the issue persists, contact the customer service in-game for further assistance.

[cyan citrus]

The AI is just there to record your issue. Again, this is not something we can help with. You may be unranked due to reasons I have mentioned.

[valid wyvern]

Hello how to complete jujutsu achievement ??

Reply

😫

[granite trellis]

Ok thanks for your reply🙏

[cyan citrus]

You are welcome, @granite trellis.

[cyan citrus]

You cannot complete the achievement at the moment because the game mode related to that achievement is not yet available.

[night cloak]

Do you get banned if you trade in metro Royale

[opaque leaf]

I want to change my region but when I entered my phone number parameter error 11,1 is shown on screen plz tell me the solution

[cyan citrus]

Please try to log into the account with your linked E-mail and attempt to change your region again, @opaque leaf.

[opaque leaf]

I try it many times but it can't work

[cyan citrus]

You may try to contact the customer service in-game for further assistance, @opaque leaf.

[opaque leaf]

I talked to customer service but it can't tell me about my problem

[cyan citrus]

We will not be able to help you with this any further, @opaque leaf.

[opaque leaf]

Then what will I do

[thorny nest]

@cyan citrus My friend is facing this issue can you explain what to do or when will it fix

[cyan citrus]

Please report the issue through #old in compliance with channel's pinned instructions, @thorny nest.

[thorny nest]

Ok sure , is there any thing exept routine repair he can try to fix it ?

[cyan citrus]

I'm not sure about this issue, but he can try to reinstall the game through Play/App store and see if it will make any difference, @thorny nest.

[thorny nest]

Ok thanks a lot I will tell him

[cyan citrus]

You are most welcome, @thorny nest.

[crude vector]

Dün akşam oyun hesabıma bağlı olan Twitter hesabım çalındı. Hesabıma Facebook bağlıydı. Hesabım şu an 2 ay ban yedi. Bunun için nasıl bir yol izlemem gerekiyor. Bu konu hakkında pubg Mobile müşteri hizmetlerinde destek bekliyorum.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crude vector.

[jade ledge]

@polar marsh
My region change option is not Showing please help

[storm flume]

Please contact the customer service for further assistance, @jade ledge. Refer to subpoint 5.4 in #faq for further information.

[opaque leaf]

How I linked my phone number in PUBG

Answer me pl

Plz

[storm flume]

Please avoid going off-topic, @digital temple. You may have unrelated conversations in #chat.

[night cloak]

Hey i need help i lost everything in metro royale

Cuz ur server was bad

[compact bane]

hi , i have lag issue on 90 fps iphone 13 pro max v1.8 / ios 15.2.1 and 15.3 latest beta , any fix plz

[cyan citrus]

That's a known issue, @compact bane. It will be fixed in the next version update. Please refer to the following announcements for more information.

#old message
#old message

[cyan citrus]

Please contact customer support in-game for further assistance with this.

[compact bane]

thanks @cyan citrus good news

[cyan citrus]

You are welcome, @compact bane.

[night cloak]

@cyan citrus i dont know how

[cyan citrus]

You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @night cloak.

[valid saffron]

@cyan citrus Spiderman adventure ended?

[inner drum]

Hello, I need your help to unlock my account, which I got unjustly

[cyan citrus]

Can you share a screenshot of the issue you are facing, @inner drum?

[cyan citrus]

If you are asking about Adventure Challenge event, the event is still there. The end date for that event is February 14.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @inner drum.

[valid wyvern]

Hi I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @valid wyvern. Remember to read through #faq before asking questions in the support channels.

[valid wyvern]

I want to report solo teamup

Player

Please ban them

[cyan citrus]

Please report such players directly through in-game report feature or in-game customer service, @valid wyvern.

[valid wyvern]

I I do not yet ban

Show me how to report them

[grim vine]

so i should wait until the next week?

[night cloak]

Your game have absolute 0 equal patterns not only in gun numbers but everything else in game too lol Again this aint codm, quit copying them trying to make active players out of casual fan base. We dont give chi about being active on bug ridden game lol remove tier restrictions. It would be amazing if it was done 5 seasons back, not now

[cyan citrus]

Feel free to provide your feedback about the game through #old, @night cloak.

[cyan citrus]

They will be suspended upon the verification of inequitable behavior. You cannot report teamers through the community.

[tawny cave]

My account was linked to Facebook and Google play. My Facebook account was disabled and when I tried to log into my account through Google Play, the account logged in as a new one, and my account was lost, is it possible to recover?

[sick snow]

Why is there no blue blood effect for my pubg kr? Im currently using the iPad Pro 2020 2nd Gen.

[wicked edge]

Hello i want to ask u that after this new royalpass we see rp point limit for every week and every week have separate play time mission so if players reach to the weekly rp point then mission get freeze and we can do them in next week but in next week we cant complete remaining time its says "ended" so becuase of this rp limit we cant complete our weekly time and we cant complete our achievement (open sesame) too can u pls explain how we can do this.

[lyric stream]

Is there anyway I can be unbanned from chat faster?

[gilded lake]

If there is someone who has several accounts and can help me, let them talk to me privately

[wet fox]

I mistakenly changed my server.. i was in crown tier pushing rank.. now i am in silver tier.. can anybody help me to change my server?

@lime juniper can you help please!!! 🙏

[cyan citrus]

You will need to wait for the cool-down to be over, @wet fox. You cannot change your server before that.

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties. If you believe that your mute was not fair, you can try to contact the customer service in-game for further assistance.

[wet fox]

But i m pushing rank to conquer.. and new server has a high ping.. i m disappointed RN

[lyric stream]

For 1 day I’m fine but not for 3 days

[cyan citrus]

There is a clear indication before you change your server, @wet fox. You can only change your server once every 60 days. If you change your server once, you will not be able to do it again until the cool-down is over. This is same for everyone. Hope you understand.

[wet fox]

Also my tier has come down to silver in new server. What can i do now? Should i quit pubg for that?

[cyan citrus]

Not something we can help with. Feel free to contact the customer service for further assistance.

[lyric stream]

Dam ok

[wet fox]

Yes i understand, but i thought there's maybe another way, thats why there's customer care support

[cyan citrus]

There simply isn't, @wet fox. This is not an issue either. Neither we nor customer service can help you with this. Your only option is to wait patiently or continue playing in the current server.

[wet fox]

Would u pls tell me where i can get a support?

[cyan citrus]

You cannot get help with this issue, @wet fox. I have already answered you before. However, you can always contact the customer service through in-game. Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[wet fox]

A plethora of thanks @cyan citrus

[cyan citrus]

You are welcome, @wet fox.

[night cloak]

Can you get “removed permanently from game” for trading in metro Royale

[night cloak]

hello help I accidentally changed the server now I can't play because of the big ping

@cyan citrus

[cyan citrus]

You will need to wait for the cool-down to be over to change your server again, @night cloak. This is not something we can help with.

[faint swallow]

Hello pubg

I am facing problem in the pakistan aniversary event.The daraz vocher card time is not restaring in information it says it will be reset every 12 hour but it is not restarting i had high hopes with that event

But thanks for the

[echo junco]

Hi I need help. So my friend is going to give me the RP pass. But I wonder, what is the "Character level greater than 10"?

[cyan citrus]

As this is a regional event, I would recommend you to ask these questions to the regional community.

[cyan citrus]

Can you share a screenshot?

[coral hull]

,hello dear Old Erangel back in pubg unranked mode?

Can old erangel baking we miss so much this map

[cyan citrus]

No, but feel free to provide your feedback about the game through #old, @coral hull.

[coral hull]

Second my problem in game

I'm ranking in solo many player's teamp In solo

[cyan citrus]

Please report such players directly through in-game report feature or in-game customer service, @coral hull.

[coral hull]

We need ban Arabics In Europe server

[echo junco]

sure

[echo junco]

This sounds uh kinda racist

[dire idol]

How to fixx metro royale

[cyan citrus]

Metro Royale is not available for everyone, @dire idol. You may try to contact the customer service in-game for further assistance with this.

[night cloak]

apparently in russian servers people are getting benned for trading weapons in metro

[gaunt fjord]

Thanks pubg, i now cant play with my friends just cuz of this noob update incompatible tier

[echo junco]

dms

[full compass]

Hello. I would like to know who I can contact regarding PMPL Africa. All team managers have received emails but I've changed my email address since PMCO.

[echo junco]

omg

dam i need them asap

[cyan citrus]

Apologies for the delay. I have sent you a message now.

[civic sluice]

Hey Pubg mobil will be nice to add this lamborghini colors soon 😈🚗

[topaz rampart]

Fix the freaking parachute glitch pls

[night cloak]

Nobody can hearing tier restriction , lot of players are reported but still no , we'll miss our friend automatching player are dont have teamwork ,also missing other servers friend and fun to rank pushing its really happy to season starting and ending not hard work , chill with friend everything was fun .but now its over i think pubgm passing they last time. Good luck pubgm 🙂👍

[fossil seal]

in game id :5164509667
Device : Mobile .z15
WIFI
Country: Bangladesh

I complete 7 video Exercise then black screen and not show any video >>
#HELP
FIX this problem.
🤯

[cyan citrus]

Please feel free to provide your feedback about the game through #old.

[quiet mirage]

hello i was just in a payload 2.0 match and had very high hopes of winning when i killed the last person, however the game never ended. i waited untill the zone completly closed in and killed me. before this time even came the game showed only one person alive (me). when i finally died it said i placed 3rd, i have video evidence of this and am concerned it may be some form of hack being used however cannot confirm it is. im not sure how to proceed from here so please help

[cyan citrus]

Can you share the video recording here, @quiet mirage?

[quiet mirage]

the recording file size is too big, if me time i can upload to youtube and send you a link to it

[wide elm]

hello can somebody help me

[cyan citrus]

You can do it. No worries.

[cyan citrus]

Hello! How can we help you?

[orchid lava]

hello I have some quosion can u help me?

[night cloak]

@cyan citrus Hello, do you have any clue of when is the 90fps problem getting fixed in iPhone 13 Pro/Pro Max?

[wide elm]

hi i am trying to enter video exercises but its giving me black screen

[cyan citrus]

That's a known issue. It will be fixed in the next version update. Please refer to the following announcements for more information.

#old message
#old message

[orchid lava]

u should update first in your setting phone

[cyan citrus]

Can you please make a video recording of the issue and share it here? Make sure to start the video recording when you are in the lobby and not Security Center.

[wide elm]

ok sure

[cyan citrus]

Hello! Please state your question.

[night cloak]

@orchid lava i have the latest iOS update but no worries. It gets fixed next update.

[gilded lake]

Hi guys how are you

[wide elm]

@cyan citrus done

[cyan citrus]

That's not a mobile device, @wide elm. We only provide community support for mobile platform here.

[wide elm]

even on my mobile the same issue my friend@cyan citrus

[cyan citrus]

Can you make a video recording from mobile device and share it here, @wide elm?

[wide elm]

@cyan citrussame what i shared before my friend

[cyan citrus]

Please make a video recording from a mobile device and share it again, @wide elm.

[wide elm]

ok no problem

[night cloak]

I have a question, I am best 9% If it goes down and down I become top 500?

[quiet mirage]

https://www.youtube.com/watch?v=u3GXLoTHmJE

sorry it is about 10 minutes, i started recording when i killed the last person

[wide elm]

@cyan citrus

[gilded lake]

Hello, I lost my account, can I get an account? Please help me

[night cloak]

@cyan citrus

[gilded lake]

3836👉6032 or 6033

[night cloak]

I don't understand

@cyan citrus can you help me, If the % percent goes down I become on of top 500?

Bruh

Anybody knows about this

[gilded lake]

You need more points to enter the ranking perhaps 4000

[night cloak]

I am asking a question

If the percent goes down It becomes 500?

[cyan citrus]

No, @night cloak. You will be first ranked among top 10 000 players.

[night cloak]

I don't understand you

[gilded lake]

I don't think so, wait, the admin will come soon and tell you

[night cloak]

@cyan citrus

Getting lower percent = better?

[cyan citrus]

Yes, it is, @night cloak.

[night cloak]

Thanks, I love you.

[gilded lake]

@cyan citrus I lost my account who can help me get an account to play with

Can I find an account here that I can use or is there someone who has an additional account that does not need it@cyan citrus

[wide elm]

@cyan citrus any help here?

[valid tide]

hi can i get some help please?

[celest shadow]

You can create your own account. Please do not ask other players for their accounts. Buying, trading or sharing of game accounts are against PUBG MOBILE's terms of service.

[celest shadow]

How can we help you?

[wide elm]

@celest shadow i posted a video can you see it please

[wide elm]

here

[celest shadow]

Feel free to submit a report regarding this issue in #old and include the following information, @wide elm.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[edgy walrus]

wtfffff whyyyyy

why is the respawn point place not showing

or the Spyder man box thing not showing up

?????

[night cloak]

Because you're play default mode, not event mode

[gusty quartz]

I want to change my server immediatelyimmediately.

I want to change my server immediately.

But i can't.

Please help me.

[rare nova]

Hello. I'm trying to log in to my account Vkontakte, this is what happens: OAuth Blank oauth.vk.com Please do not copy data from the address bar for third-party sites. This way you may lose access to your account.
This only happens on iPhones

[mossy falcon]

If my facebook account is the first link of pubg mobile account and it becomes disabled how i can get the exact day for my registration account?

[bitter star]

no hacks, happening to everyone. No chicken dinners in payload.

[blissful kelp]

I tried to log in to my account and found that I can't log in and it gives me a registration for a new character

5683196711
This is my id

[rare nova]

Help pls

[cyan citrus]

Can you please share a screenshot, @rare nova?

[cyan citrus]

It is possible that your account was removed by you or an unauthorized person. For further assistance with this, you can try to contact the customer service in-game.

[cyan citrus]

What is the issue you are facing when trying to change your server?

[cyan citrus]

Share a screenshot through in-game or record a video of the issue, @rare nova.

[astral aurora]

Hi

[rare nova]

It throws you to this page when you log in via Vkontakte

[cyan citrus]

As mentioned earlier, please share a screenshot through in-game, @rare nova.

[rare nova]

This is a screenshot from the game!!

[regal blade]

where is the result of OnePlus winner in pmgc2021 youtube?

[night cloak]

Hi

[inland zenith]

But where is the video?

Black screen

[blissful kelp]

no i search for the account i found it

[gusty quartz]

That's show 32d 15h.

[cyan citrus]

Please mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[night cloak]

@cyan citrus why is the pubg mobile lite not present in play store, country is usa

[cyan citrus]

If there is cool-down on your server, you will need to wait for that to be over. You cannot change your server before that.

[night cloak]

..

[still pebble]

Why it doesn't want to show the videos

[still pebble]

It is really bugged

[night cloak]

could anybody please answer my query?

[gusty quartz]

Ok understand. But i have another problem.

[cyan citrus]

Please make a video recording of the issue and share it here.

[night cloak]

@cyan citrus

[inland zenith]

Have you come up with anything more original? This is generally a site, where does the phone model?

Before that, I watched a dozen videos and everything was fine

[still pebble]

You don't need a video when i click investigate to train on reviewing vids it doesn't show any vids

[cyan citrus]

Please provide the required information in order to forward this issue.

[cyan citrus]

I understand that, but I still need a video recording for the issue.

[inland zenith]

I throw error messages in your expensive game literally every day)

[night cloak]

@lime juniper

[gusty quartz]

The reason for my Pubji ID has changed. I want to come to the region from the region of Australia to the region of Bangladesh.

[night cloak]

why are you not answering my query sir/mam?

[gusty quartz]

The reason for my Pubg ID has changed. I want to come to the region from the region of Australia to the region of Bangladesh.

[cyan citrus]

As mentioned earlier, you cannot change it before the cool-down is over. You will need to wait for that, @gusty quartz.

[inland zenith]

51438924951
Xiaomi redmi note 5a prime
Wi-fi
Europa/Ukraine

[cyan citrus]

I'm not sure why it is not available. Also, we only provide community support for global version of PUBG MOBILE through this platform.

[cyan citrus]

Got it! Thank you.

[inland zenith]

And what do you say about the error?

Why can't I watch videos?

[empty jewel]

Hi, i have proplem with enter metro royal, ؟

[inland zenith]

Why do I fly in combat and die from the slightest fall?

Why is the Spider-Man mode constantly breaking in the game?

[cyan citrus]

I'm not sure, @inland zenith. You can try to do a Routine Repair of the game or reinstall the game completely one time through Play/App store.

[cyan citrus]

What is the issue you are facing?

[inland zenith]

How about "Clear cache, delete data"?)))

[cyan citrus]

Got it! Thank you. Please also mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[inland zenith]

Also, as you can see, I'm not the only one with this problem.

@still pebble too

and it happened at the same time.

Tencent seems to have a broken server

[empty jewel]

Msg, im using beta version

[cyan citrus]

The Metro Royale is not yet available for everyone, @empty jewel. For further assistance with this, you may try to contact the customer service in-game.

[deft stone]

why i cant hear my sports car music even when i have added in car library

and turned all the set ups on

so fkn ridicilous to pay 200e for a broken car

[empty jewel]

I was playing all chapters, my bro playing also

[deft stone]

always ready to take money but never ready to give help

[empty jewel]

I sent to C. S THEY didnt replay

[still pebble]

@cyan citrus here

So what now

[cyan citrus]

I already have the video, @still pebble. Please mention the following details.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country

[inland zenith]

wait

I also watched the video

And they stopped working

Seems like a common mistake.

[still pebble]

Numeric user = id in pubg?

[inland zenith]

Yes

[still pebble]

What about network

What should i say

[cyan citrus]

Your network type. Either you are using Wi-Fi or Cellular.

[still pebble]

okie

[cyan citrus]

We will not be able to help you any further with this.

[empty jewel]

How can i solve this proplem?

[cyan citrus]

Got it! Thank you. For the time being, please try to do a Routine Repair of the game from login menu or reinstall the game completely through Play/App store and see if it will make any difference, @still pebble.

[still pebble]

Okie

Thanks

[cyan citrus]

You are welcome, @still pebble.

[empty jewel]

Help me please,

@cyan citrus

[cyan citrus]

You have already been answered, @empty jewel. Please avoid repeating the same question.

[still pebble]

Didn't work

[opaque leaf]

Sir I want to link my phone number in pubgm but parameter error 11,1 shown on the screen

Answer me plz

Why you not answering my question

[night cloak]

Is it still possible to check if someone got banned before?

[cyan citrus]

I don't think so, @night cloak. You can only check your ban records if you are currently suspended.

[night cloak]

Ok ty

[deft stone]

is mr krafto a legit moderator? had a problem and he sent me link to krafton insta support

[opaque leaf]

Is Mr.Kraft is your service man

He also sent me the request

He sent me friend request on discord and asked me you facing some problem and we are here to help you

[cyan citrus]

What is the Discord user identification of that user?

[opaque leaf]

His I'd

He send me this linked

[cyan citrus]

Please move to #discord and provide a screenshot of his floating profile with chat in background.

[deft stone]

same guy tried me

[opaque leaf]

Hurry up moderater

[deft stone]

he even sent picture of his id card

tbh it looked so fake

[cyan citrus]

The user has been suspended from the server, @opaque leaf and @deft stone. For future reference, please do not trust such unauthorized or suspicious messages or open any such links. This is mostly a cheap way to trap players to steal their personal information.

[deft stone]

i didnt give him any password so im in clear ?

[cyan citrus]

You should be, @deft stone. If you are in a doubt, feel free to change your password and logout from all the devices one time.

[edgy walrus]

im playing event boii

[opaque leaf]

@cyan citrus but I give all the information

Now what I do

[cyan citrus]

I would suggest you to change your password at earliest or contact the customer service of your social media account for further assistance, @opaque leaf. Please be advised that your account security is your own responsibility.

[worldly goblet]

Got a problem somehow after few vid it turns to Black screen

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @worldly goblet. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

Please do not self-advertise here, @clever turret. This is against the #735483472432594994.

[simple gull]

Hello, I was visited by one problem in the pubgm game, in general, to the fact, I was not given tokens numbering for the 3rd round. I would like to receive as I want to open two boxes of 5500 event tokens. Screenshots are available, the support in the game does not respond, so I write here.

[cyan citrus]

I don't think this is something we can help with through the community, @simple gull. Please wait patiently for a response from the customer service. It may take some time due to enormous number of requests every day.

[simple gull]

Thank you..

[cyan citrus]

You are welcome, @simple gull.

[sturdy escarp]

Why video is not loading?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @sturdy escarp. You can also submit a report in #old in compliance with the channel's pinned instructions.

[dire idol]

Help me i cant play metro royale

[cyan citrus]

The feature may not be available for you, @dire idol. Feel free to contact the customer service in-game fore further assistance with this.

[shy kite]

Theres a bug on payload, after the game has been won, it doesn't end. And when the zone finally consumes you, it says you came in 5th place instead of 1st. It's happened twice today

[cyan citrus]

Do you happen to have a video recording of the issue, @shy kite?

[ember hollow]

Plz ban help

[night cloak]

I have an issue with applying to the review station to become investigator, i was investigator befor they update it to a new way, when i try to do the review test to be eligible to apply it doesn't show any videos

[agile fox]

How can unlink apple id in pubg mobile

[celest shadow]

Can you please elaborate on your issue?

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @night cloak. You can also submit a report in #old in compliance with the channel's pinned instructions.

[celest shadow]

One social media account which is currently not logged in, and which has been linked for 21 days or longer, can be unlinked if a total of two social media accounts are linked. The unlink request takes effect 7 days later, provided that you have not attempted to log in with the unlinked social media account during this period.

[quaint moss]

My account login from 3 device its total fine or its break rules or regulations of game all 3 are device available in my house
If I want to remove all from recent login how to do it

Why every time I'm getting only singal supply from lucked drop and always it's give uc redeem offer and my second account their alward 3 supply and maximum time it's carry gun skin bag skin outfit which cost ag to redeem how the algorithm work
One who purchase item can't get offer and one wo anable get more like it's

[ancient crow]

Sorry i have an in-app purchase problem

It keeps telling me unable to pay your account may be at risk ( 1138 )

What can i do

[stable flint]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @stable flint. Remember to read through #faq before asking questions in the support channels.

[stable flint]

Can I talk to someone from customer service

There was a problem and my account was closed for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @stable flint.

[worldly goblet]

Why is it a black screen?

[edgy olive]

Cant get into metro

Say still in beta

Help

[night cloak]

@mortal apex

[edgy olive]

This is what it says

[night cloak]

@TheHariji

[ember hollow]

Bug

[timid dome]

What

[edgy olive]

5264334347
iPad
Spectrum Wi-Fi
USA NA

[cyan citrus]

The platform you want to remove should be linked for at least 21 days.

[cyan citrus]

Metro Royale may not be available for you. Feel free to contact the customer service in-game for further assistance with this.

[storm flume]

Please contact the customer service for further assistance, @ancient crow. Refer to subpoint 5.4 in #faq for further information.

[timid dome]

@cyan citrus thenks

[cyan citrus]

It is possible that you don't have enough player level that is required to be in the rankings or you are currently under security observation period. Please feel free to contact the customer service in-game for further assistance with this.

[cyan citrus]

You are welcome.

[night cloak]

@cyan citrus what level u need to be

[cyan citrus]

Sadly, I don't have information about the exact level requirements, @night cloak.

[night cloak]

cuz my main acc ban maybe thats why

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[edgy olive]

I did that

[edgy olive]

What’s the email

[night cloak]

Hi. I can't continue watching the video for 2 days already

[zinc delta]

What is that? a friend of mine has this problem...

But he dont have dc

Thats why i send it

[night cloak]

Hello support, someone has access to my account and does all the time enter my account, how could I handle with that. I did contact the support in game the agreed that I own the account but nothing has changed yet. What can I do so many phones enter my account and I just watch them.

ID 5197994746

One question else, when does two-step verification work in EU countries? Thx

[granite finch]

I just got banned, but I never ever used hacks, played with hackers… or did something against the rules? Why did I get banned?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @granite finch.

[night cloak]

u used a gfx tool?

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @night cloak.

[foggy grotto]

Take off the friend ranking system please, it’s annoying when you wanna rank with your friends

[faint sentinel]

Igot ban
What i can do
Ihave all receipt of my payment

[polar marsh]

Please refer to the private message from @polar marsh for further information, @faint sentinel.

[cobalt bane]

Hey . Does the team up with enemies causes ban? In solo or squad ? Together rank push with enemies?

[vagrant tulip]

Yes, it's prohibited to team up.

[prisma prawn]

Hello, I would like to link the phone number in addition to the e-mail to increase the security of the account, but in the Kingdom of Saudi Arabia this option does not appear.

[dire idol]

Help me or fix this i want play metro royale dont answer me bots

[fossil bridge]

Hey did they change the ranking point system in the previous season I would like get top 30 en get +10 someth points now by finishing top 30 i get minus points... is this a error or something

[inland zenith]

How to enable fps counter?

[ornate mauve]

Hi! Is it possible to disable to announcement of investigator during the match once obtained?

[night cloak]

My friend is mental please #questions

[valid plank]

I have a question. It says 23h left on the Spider-Man no way home outfit I got. Will I lose the outfit after 23 hours?

[night cloak]

Yes you will lose@valid plank

[valid plank]

This is so bad. I’m deleting this game. This is why Fortnite is better. They don’t delete free crap

Why do they do that

It’s not good

It’s the only reason I redownloaded this game

[sweet quiver]

My account has been banned without any reason
knowing I did not violate the company's rules and
did not use any hack or other things. Please take the
problem as soon as possible.
ID:51605040048
ال Email [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sweet quiver.

[meager gull]

I want to change my region but option doesn't show

[storm flume]

Please contact the customer service for further assistance, @meager gull. Refer to subpoint 5.4 in #faq for further information.

[velvet agate]

hello why the achievement open sesame in not count !!!!

i am 99 from 100 only need 1 more time to finish it

[meager gull]

Customer service doesn't help me

[frosty barn]

ID:5108724547
Device: Huawei p40 lite
Network: mobile network
Country: Russia
They hacked the social network, logged into the pubg mobile account and linked the email, Google play and set the authentication by phone number. Access to the social network restored. But I can't log in to the pubg mobile account. Restore my account access. I can provide all the necessary information

[prisma prawn]

؟

[night cloak]

@static sleet any idea when is the new update coming with the iPhone 13 Pro FPS issue fixed?

[civic pivot]

How long left for spiderman mode

[tepid siren]

Hi!! My resource download center is not working it’s not downloading anything. It’s stuck on. Previously, after reinstalling pubg on my device, it got stuck while loading page and now out of no where resource download showed up but it’s working! I tried repairing and restarting the client and reinstalled the game but the nothing works. Please Help

[latent radish]

Hello
I want to fix my proplem

[vagrant onyx]

You can get the permanent outfit from this event

[night cloak]

@cyan citrus @static sleet if we on highlights moment will video will use space from our device?

[west vapor]

Error mentioned, that it will be fixed with the 1.9 Update

[night cloak]

Any idea when it’s coming? @west vapor

[west vapor]

Hey @frosty barn
We are unable to handle such matters through the discord community.

Please contact customer service in-game for further assistance with account related issues.
Make sure to provide them all the requested and necessary information to speed up the process.

Here an example to get to a support agent:

[mental wyvern]

Hi, my Facebook account was included in a data leak and got seized by hackers. It was the only link I had on my pubg account, so I cannot log back into my old account. This happened about 2 years ago, and I’ve been trying to contact Facebook customer support ever since but they’ve been completely bloody useless. I don’t have my pubg ID, I only have my name: 『KING』Angose
and a screenshot of my name from my account. At this point I’m pretty sure I’m not getting it back but it was a season 1 account, I had been playing since release and I’m still really hoping to get it back.

[dusty crow]

I thought it was fixed

[eager tinsel]

please help

[night cloak]

@dusty crow is the 1.9 update out?

[dusty crow]

no

[night cloak]

Yeah then you gotta wait till it’s out. I played with 60fps the whole day and didn’t try 90 at all. So no idea. @dusty crow it’ll be 100% fixed with the update tho so.

[knotty pecan]

pls fix these