questions

[cyan citrus]

What is the issue you are facing when trying to change your region, @mighty marsh?

The update is slowly rolling out for different regions. Please refer to #news for more information.

[mighty marsh]

@cyan citrus thanks for your response… I was in the way but now I am in Pakistan I want to change my country region to Pakistan

Uae

[cyan citrus]

You can change your region through your in-game settings > Account and Safety, @mighty marsh. Are you facing any issues while doing so?

[storm flume]

Please do not use languages other than English, @graceful kelp. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mighty marsh]

@cyan citrus yes When I tried to change it was selected to UAE and also showing many days to change my region to Pakistan

[cyan citrus]

If there is a cool-down, you will need to wait for that to be over, @mighty marsh. You cannot change your region before that.

[mighty marsh]

@cyan citrus yeah it’s showing 87 days

[cyan citrus]

You can only change your region after that, @mighty marsh. There is unfortunately no other way.

[mighty marsh]

@cyan citrus Yeah I have one question I am having trouble to link my mobile number to My Acount

[graceful kelp]

Hello, I can't log in to my account, because my account was linked to Facebook, and my profile has already been deleted, and it won't be possible to restore it, what can I do, here is the ID 574176674, please help me, I can send receipts that I replenished the game account help

[cyan citrus]

What is the issue you are facing when trying to link your phone number?

[cyan citrus]

Do you have any other social media account connected to the same PUBG MOBILE account?

[clever mist]

hllo

[cyan citrus]

Hello! How can we help you, @clever mist?

[graceful kelp]

Yes

[clever mist]

i dont now

[mighty marsh]

@cyan citrus yeah didn’t receive code

[graceful kelp]

@cyan citrus Yes

[cyan citrus]

You may try again at another time or contact customer service in-game for further assistance with this.

[graceful kelp]

@cyan citrus

@cyan citrus Help please

[mighty marsh]

@cyan citrus it’s showing to many actions

[cyan citrus]

Do you have access to your other social media account?

[graceful kelp]

@cyan citrus No

[mighty marsh]

@cyan citrus How can I create passwords for my account

[sacred rose]

@neon patio So it i's going to delete sensitivity and controls or not ?

[night cloak]

Hello, when I start a game, everything goes well at the beginning, then the game stops and an error message appears "network lag detected" for all the people in the game, I may restart the game, nothing does.
I'm not the only one who has the problem, game crash for all the guys in
On PUBG Computer

[cyan citrus]

You will need to have access to your PUBG MOBIEL account. It is highly unlikely to recover your account otherwise. You can still try to contact the customer service in-game for further assistance with this.

[graceful kelp]

@cyan citrusAnd how to contact them there

[neon patio]

Apologies, was caught up in multiple support queries in my DMs. Yes, clearing data and cache will reset your local settings (including sensitivity and controls) unless they were manually saved to the cloud, but it is the primary solution to your issue, with the secondary solution being a Routine Repair.

[fringe marsh]

Hey anyone can help me out with the second verification ?

As im not able to chat with the in game costumer service about it cuz it doesnt seem like an option

@cyan citrus

[cyan citrus]

You cannot do it through here. We only provide community support through this platform.

[cyan citrus]

Please add more details about your concern.

[fringe marsh]

Sure , i bought an account like 6 months ago and i have access to all my social media accounts linked to the game

Week ago i opened my acc on another device

It went just fine

Then when i tried to relog with my main device

It keeps asking for a second verification

From a number i've never seen before

[cyan citrus]

Trading, selling or buying PUBG MOBILE accounts is against the terms of service of the game, @fringe marsh. We will not be able to help you any further with this.

[fringe marsh]

Huh?

[graceful kelp]

@cyan citrus Then help me contact them and the fact that the mosheyniki have already contacted me

[fringe marsh]

Aight just help me out with the rest of it

I didn't mention buying the account was the deal

[cyan citrus]

You may refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service.

[mighty marsh]

<@&481161015728406538> i’m having trouble to add my mobile number… I haven’t receiving any code???

@cyan citrus ???

[cyan citrus]

You have already been answered, @mighty marsh. Also, please avoid mentioning the moderator role unless there is an exigency or emergency related to this Discord server.

[shut current]

Hello, <@&481161015728406538> I’m having problem collecting my 5th rp activity pack…Is it ok if any mods can help me to check why I’m unable to get my fifth 1000uc rebate? So the thing is I’m still left with 1 mission (75rp) and in the daily mission (this week I still have 110rp that is not collected) and daily 10rp given (which is left with 4 days = 40rp) but I’m lacking 30rp thus I am unable to get back my 5th 1000uc rebate. The thing is I have been actively doing missions and collecting all my rps everyday (I’m literally active on pubg like 24/7) and there’s no way that I am forgot to collect any rps that was given to me. Would it be ok if <@&481161015728406538> can help me to check what’s wrong with my rp activity pack? Thank u so much 😦

[mighty marsh]

@cyan citrus OK …. But customer service do not respond to my problem it was only showing to change passwords for mobile number or email

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @mighty marsh. This is not something we can help with.

[night cloak]

Hi, i need help getting an account back, its not mine, but its my wife’s little brother’s account. I believe because he is so good at the game people reported him and pubg banned his account for 10 years. He’s only 13…how is he able to hack, also he spent more than $3000 on the game so i think its just unfair to him. If anybody can help me out, please reach out.

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @night cloak.

[graceful kelp]

@cyan citrus I can't get in touch with them

@cyan citrus I can't get in touch with them

[weak flower]

Hi

[grave sonnet]

Can someone pls help me

[scenic minnow]

What do you need?

[grave sonnet]

Someone hacked my facebook account to get my pubg acct

[scenic minnow]

So you need to get rid of the Facebook connection?

[grave sonnet]

How can i get it back?

[scenic minnow]

You can ban the Facebook

[graceful kelp]

@mighty marsh Help me tie up the support

[shut summit]

hello i have my account hacked, can we recover it asap?

[grave sonnet]

Can someone legit help me

@lime juniper someone hacked into my facebook acct to get my pubg acct bro. I worked so hard for it.

[kind ibex]

some one pls add

[stiff hare]

@neon patio I think this is some kind of phishing

[vague mica]

My old acct was hacked 7 month ago and I really need help with it

And I’m looking to get PUPG mobile partner tag on my new acct … thanks so much

[radiant cove]

Hello

I updated pubg

But it's loading

Is their server down ?

[desert belfry]

😢 😢 😢 😢 😢

😢 😢 😢 😢 😢 I have not done anything wrong...And you have banned my account for not a valid reason... please give me my account back

[polar marsh]

Please refer to the private message from @polar marsh for further information, @desert belfry.

[steady bay]

I have not done anything wrong...And you have banned my account for not a valid reason... please give me my account back .and told me how back them?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @steady bay.

[night cloak]

My old account was hacked around a year ago and i didnt speak english back then so i couldnt really do nothing but now may i get it back i have proof of many purchases on the acount and proof of gameplay

<@&481161015728406538> Is there any way to get it back?

[brave wolf]

Nope , if you don't have access to login the game , the best way you can contact respective social media customer support and get back the account , still you can customer support if you wanna , Moderators can't help with this.

[night cloak]

I have

But

talk to a

Real agent

i want to unlink my ingame 3rd link email

[celest shadow]

Please contact the in-game customer service for further assistance regarding your account. You may refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Unlinking your e-mail address or phone number is not yet a feature.

[night cloak]

:(

[night cloak]

you should add other language customer services

you guys should*

[night cloak]

I wanna talk to a real agent

When i go there its just bot

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[night cloak]

when i try to link my phone number

it says to log in

but i forgot my pass

[night cloak]

I do not have access to any of the

i reset pass but it wants verification code

social medais

which i dont get in sms

[celest shadow]

It is unfortunately not possible for the customer service to assist you if you do not have access to your PUBG MOBILE account.

[night cloak]

My google acount got hacked thats how they

got in my acount

And they disabled it

so i cannot get it back

[celest shadow]

The verification code should be sent to your e-mail address.

[night cloak]

no

its the phone number verification code

not the email one

i wanna link phone number then they send verification code i enter it

it says "please try to log in with ur phone number"

then i logout

and i tryna log in but i forget password

then i select reset password

it wants verification code

but they dont send @celest shadow

[celest shadow]

You should contact Google support to recover your account.

▫️ https://support.google.com/

[night cloak]

I had my old phone number from my country

now i live in another country

So i donnot

do not

have

Iran

Now Uk

piston types so slow

Give him time.

[balmy wolf]

How to get new lobby theme 1.8??

@celest shadow

[celest shadow]

Please elaborate your inquiry properly, in one complete message, and include the issues you are facing and why you need the link a phone number, @night cloak.

[night cloak]

ok

[celest shadow]

If you have a different social media account linked to your PUBG MOBILE account, you should try using it as a login method instead.

[night cloak]

i live in Bangladesh here pubg is banned but im a true pubg lover i use 1.1.1.1 vpn and i got singapore region which i dont want i will change my region in 14 January 2022 which requires phone number i wanna link my phone number but it wont let me they send verification code then they say log in with your phone number i try to log in it doesn't send verification code in sms

[night cloak]

The "hacker" told me he could fix my acount so i gave him

my

facebook

[celest shadow]

Not sure yet. You can keep an eye on the events center or your in-game inbox.

[balmy wolf]

Ok

[night cloak]

@celest shadow

He claims he can recover pubg acount in over 6 hours

[balmy wolf]

When Santorini will come?@celest shadow

[celest shadow]

You may submit a report for this issue in #old.

[night cloak]

Nina3#8567

[night cloak]

what does it mean by network

check feedback

pls

[celest shadow]

Only the in-game customer service can assist players with in-game account issues. If you were approached by someone unknown offering you that they can help you with such issues, these are usually scammers attempting to steal your accounts. Please know that as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account.

[celest shadow]

Can you try checking the Unranked Mode section?

Please refer to #news for further information regarding update 1.8.

[balmy wolf]

Yes I will sending you ss see

[balmy wolf]

??

[celest shadow]

Wi-Fi or Cellular.

[night cloak]

I have a question, I have K/D 4

I have 4717 points In squad and I haven't got the conqueror

My friend is 4670 points in squad and he got the conqueror

Why is that happening?

[celest shadow]

It might not be available yet. Will get back to you regarding this.

[balmy wolf]

Ok

[night cloak]

HOW DID U GET THE UPDATE

[balmy wolf]

Play store

County: Pakistan

[celest shadow]

It is slowly rolling out. Please refer to #news and the pinned messages of this channel.

[balmy wolf]

Device: InfinixHot10

[night cloak]

IT SAYS 14 JANUARY

[storm flume]

Please refer to this channel's pinned messages for further information, @night cloak:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[night cloak]

@celest shadow

[celest shadow]

Update 1.8 is slowly rolling out today and will be available to everyone by January 14. Please refer to #news as the times are displayed in your own time zone.

[celest shadow]

Players who reach the Ace tier and are ranked in the top 500 on their server will reach the Conqueror tier. The Conqueror tier is updated every day at 00:20 UTC.

[night cloak]

I am Ace I am saying 4717 points

He's 4670 point

[night cloak]

when pubg getting unbanned in Bangladesh

file lawsuit to Bangladesh gov to unban pls

[celest shadow]

The Conqueror tier is updated every day at 00:20 UTC.

[night cloak]

So?

What should I do to get conqueror tier.

[celest shadow]

If you are within the top 500 after the daily refresh, you will reach the Conqueror tier.

[night cloak]

I am asking that If he's on top 500, I should be too?

Because I am higher than he's about.

?? @celest shadow

[celest shadow]

You can check your current rank here:

[night cloak]

ok

@celest shadow how do i become pro im lazy to practice

[crimson panther]

where can I report and post a hackers video? (Evidence)

[celest shadow]

Feel free to ask other players in #pubg-mobile.

[celest shadow]

Can you please send the video here?

[crimson panther]

sending it right now

[shut swallow]

When OnePlus 9 Pro will get 90 fps support? ☹️

[crimson panther]

i know you guys are doing everything to banned the hackers but is there a way to actually ban there IP address so that no matter what they do they cannot create another account?

[night cloak]

Pubg Mobile support website?

I need to contact them via gmail which gmail I can contact them

[celest shadow]

From what I see, it looks like they are using an unknown bug to gain an unfair advantage. If you have reported the player in-game, then it should be sufficient.

[crimson panther]

this is a bug? Because it looks like they are using an abnormal bullet hackers to bounce the bullet from the wall

[night cloak]

@celest shadow

[celest shadow]

If our system detects that a player has cheated, the player's device will be permanently banned, and it will no longer be possible to log in or create any new game accounts on that device.
PUBG MOBILE has recently implemented device bans. You may refer to the announcement in #news for further information.

#news message

[storm flume]

Please refer to this channel's pinned messages for further information, @shut swallow:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[celest shadow]

[e-mail]

[night cloak]

I can contact them about my gmail support/

[celest shadow]

It appears that the player is using some kind of a bug, but it is still unknown.

If you believe otherwise, we recommend reporting the player through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters.

[night cloak]

@celest shadow

Do not reply below this line

TencentGames
January 12, 2022, 21:11 +0200
Hello and thank you for messaging!

If you have encountered any in-game issues, including purchase issues, please contact us directly through the in-game support for a faster and more effective way!

Go to Settings from your game -> Tap on the “Customer Service” -> Tap at the top right corner the message icon and fire away!

If you have encountered login issue which causes you cannot enter the game, you can also contact us through tapping on the Help button in the login page.

Kind regards,
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

[normal fulcrum]

Server will be taken offline means game won't be accessible, even on older version, right?

[night cloak]

That means they cannot help me or what

[lament ice]

@lime juniper @celest shadow @mortal apex Today I have purchased Rog 5 Ultimate and some of friends says that this phone was banned of its air trigger. So is it real?crycry because as I am a true competitive player i didn't use.

[celest shadow]

The servers will not be taken offline for update 1.8.

[crimson panther]

Reported it thank you

[celest shadow]

You are advised to contact the in-game customer service for further assistance.

[night cloak]

Oh just advised

[normal fulcrum]

I misread
Thanks

[night cloak]

But they will contact me on the message I sent them on gmail.

[celest shadow]

You have to contact them through the customer service in the game. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

You mean the gmail I sent them, they will not respond to it?

[celest shadow]

It should not be a problem at all.

[lament ice]

Thank you

[night cloak]

They closed my ticket.

How can I contact them If my issue is not found on customer service

Is there a way I can contact a real human?

[celest shadow]

[e-mail] is meant for general inquiries. For in-game account issues, you will need to contact the in-game customer service.

[night cloak]

Okay I went to ingame customer service

My issue is not found?

It's one of the login issues right

@lime juniper Help me please. You're a real pubg management

@celest shadow You can't help me? at least tell me what is my issue name in the options

The options doesn't have I do not get verification code

Where is the customer real service?

[storm flume]

Please do not use languages other than English, @frosty sluice. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[late coral]

@celest shadow

[celest shadow]

You can select answers from the FAQ bot that is relevant to your issue, @night cloak.

[late coral]

I HAVE ONE ACC linked with email and I don’t have access i that email me and nobody how can I unlink that email

@celest shadow

[frosty sluice]

hacked my account and changed the link. where to go for help?

[night cloak]

There is nothing helps me

[onyx fern]

Hi guys, My account got hacked through my twitter. I got my Twitter back but the hacker linked his email to my pubg account

What do I do?

[celest shadow]

Unlinking your e-mail address or phone number is not yet a feature.

[night cloak]

Just lost my account, please reset password and obtain code, I do that I do not get an email. @celest shadow

[storm flume]

Please contact the customer service for further assistance, @frosty sluice. Refer to subpoint 5.4 in #faq for further information.

Please contact the customer service for further assistance, @onyx fern. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Do not reply below this line

TencentGames
January 12, 2022, 21:25 +0200
Hello and thank you for messaging!

If you have encountered any in-game issues, including purchase issues, please contact us directly through the in-game support for a faster and more effective way!

Go to Settings from your game -> Tap on the “Customer Service” -> Tap at the top right corner the message icon and fire away!

If you have encountered login issue which causes you cannot enter the game, you can also contact us through tapping on the Help button in the login page.

Kind regards,
PLAYERUNKNOWN'S BATTLEGROUNDS MOBILE Customer Support

Should I contact them after they sent me this message

Or they closed the ticket once they sent this message or I have to wait since my issue is not in customer service

@celest shadow

[celest shadow]

If none of your issues are listed, then you can keep selecting "Other".

[night cloak]

The last others menu @celest shadow

My issue is not listen.

[celest shadow]

It should be listed under this.

[night cloak]

@celest shadow

Login Failure.

Nothing helps me.

[late coral]

@neon patio is that true for pmco?

[viral night]

Hi, I'm a PUBG Mobile player since S14. I never use any cheat. I always Play Fair. But it is really Bad for me to see that my PUBG Account was banned. Please check my account again. I was investing in my account & I have a lot of Legendary weapons and Outfits. So please take your decision back. Thanks.

My Character ID: 5999013696
PUBG account Name: KTM义『Sheryar

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral night.

[night cloak]

How i can fix fake ping

[onyx cairn]

What do you expect to be true about PMCO?

[rare wedge]

if I created a group for rp m7 and I don't have friends to invite in it, will I receive a card for rp?

[valid parrot]

When you will fix the landing bug?

[cursive pulsar]

i can update game from the link in #news

and it will work for me right?

[celest shadow]

You can submit a report regarding your issue in #old for now. Feel free to contact the customer service again.

[celest shadow]

If your group is not full at the end of the event, the Royale Pass Upgrade Card will still be sent to your inventory within 24 hours.

[rare wedge]

Thank YOU❤️

But if is full, when i get rp card?

[celest shadow]

Yes, you can.

[onyx cairn]

This is not PMCO, this is PMPL Qualifiers.
I recommend you to watch the PMGC Grand Finals on our PUBG MOBILE ESPORTS YouTube channel from Jan 21-23 to not miss out the important announcements you all are waiting for!

[celest shadow]

Upon successfully forming a group with 2 other players, the Royale Pass Upgrade Card and Perks Pack will be delivered within 2 hours via in-game mail.

[rare wedge]

Thank you❤️

[late coral]

any info for new pmco?

[onyx cairn]

Read again.

[maiden plinth]

Can I have the server's name changed to "Shelby"?

[celest shadow]

Your nickname has been changed.

In the future, please use #discord instead.

[maiden plinth]

Thank You

[untold canyon]

WHY Game not start in Fpp Duo?

[keen dock]

Still haven’t heard anything back about this

[tough mica]

1.8 apk ?

[pallid briar]

You may refer to #news.

[storm heart]

I want to change my region back to Pakistan

[long kettle]

There’s an official pakistani pubg mobile discord server they can help you more with that

[storm heart]

Give me the link please

Where i can contact them?

[long kettle]

Check 3.1 in #735483472432594994
You can find the links of all different discord servers in there

[prime ledge]

Hello everyone, could you tell me why I got this error?

[unique mango]

Bro why accounts are ban to join cheer park

[polar marsh]

Please refer to the private message from @polar marsh for further information, @unique mango.

[tranquil drift]

My account got scammed and stollen can anyone help and scammer unlinked my acc

:(

Ig ill be alone and stay sad

[static sleet]

Please contact the in-game customer service for further assistance in this regard. Refer to subpoint 5.4 in #faq for instructions on how to contact the customer service.

[tranquil drift]

I tried but they didn't help

[static sleet]

Moderators in this Discord server are not affiliated with the in-game customer service, hence we're unable to assist with account-related issues, @tranquil drift.

Your only option now is the customer service.

[white sphinx]

Hello

[static sleet]

How can I help you?

[white sphinx]

When is update for global?

[static sleet]

The update has started rolling and within two days it is expected to reach everyone. Refer to #news announcements for more information in this regard, @white sphinx.

[white sphinx]

Thank you

[tranquil drift]

Well guess goodbye to my acc and to the game

The support doesn't respond to the message

I sent

Very cool

[plush idol]

Hey I need help

My rank is only showing G not season token

Plzz help

[long kettle]

Where is your rank which server?

[ionic slate]

when does the unranked mode becomes available

[long kettle]

In the new update 🥲

[ionic slate]

I already updated?

@long kettle

[plush idol]

@long kettle silver and server Asia

[long kettle]

Are you serious no way something must be wrong, it has a separate entrance from ranked modes maybe you didnt find it?

[long kettle]

Screenshot where its not showing

[ionic slate]

@long kettle

[long kettle]

That’s not how this looks in the new update are you sure youre on the 1.8 version

[ionic slate]

let me restart my phone @long kettle

Maybe it will work then

And yes its 1.8

@long kettle turns out I'm not on 1.8, which is weird because I updated the game and even had to redownload the maps, and now the update option is gone on playstore

[plush idol]

@long kettle

See on the left side

[exotic grotto]

I got a glitch where the normal 20 max career results being saved are glitching into an unspecified amount of matches sometimes I can scroll till 40.... Please fix the bug, or will it fix in the new update?....

[long kettle]

Thats strange, is the update showing on your google play or appstore?

[ionic slate]

it was when I tried updating, but now its gone, I uninstalled the game, and now installing it through pubg's official website, it still says 1.7 on the apk file ( from the website ), but I'm trying it anyways just to see if it works this way

[long kettle]

Scroll back to silver and bronze

[plush idol]

@long kettle

[floral spindle]

@lime juniper ok to dm pls

[celest shadow]

Please refer to #news for further information about the update.

[long kettle]

Yep you’ve already collected the silver v tier rewards

[plush idol]

@long kettle iam talking about the season tokens

There should be tokens there instead of G

[night cloak]

Hi

I want to report this guy

How do i search him

He have some special character

[ionic slate]

i will wait till tomorrow, but what i was saying is that i updated the game through playstore but it still says 1.7

[night cloak]

@static sleet

[hybrid pollen]

😵‍💫

[static sleet]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, . This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. If you can find the numerical User ID, you can also submit a report through https://bit.ly/3uDSJZv.

[night cloak]

how do i serach him if he has special charcaters

in his name

[static sleet]

I don't know the answer to that.

[night cloak]

Hi there, its an admin on who can help me ?

@static sleet @celest shadow

[celest shadow]

Hello, how can we help you?

[sharp violet]

Hi just wanna ask: Do we have PMCO spring split in februry?

[night cloak]

So @celest shadow i have a problem with my account, i had my account linked to my facebook account and it was deleted, how can i recover my account ?

[celest shadow]

Perhaps this message will help you, @sharp violet.

[celest shadow]

Did you mean that your Facebook account was deleted or disabled?

[night cloak]

I have ss with the account + s fee recipies for buying royal pass

@celest shadow it was deleted

[celest shadow]

When did you delete your Facebook account and why?

[night cloak]

Well it was deleted on August 5 to 10 because i change my account and my friends reported the account and the facebook support deleted it

I’d tryed to get it back but nothing

[celest shadow]

Did you not have another social media account linked to your PUBG MOBILE account?

[night cloak]

No i didnt

But i have the electronic recipies and account id

[celest shadow]

In that case, you need to contact the in-game customer service for further assistance. Refer to subpoint 5.4 in #faq for further information.

[night cloak]

Yes, i did that but the bot that i’m talking too there it s useles

[sharp violet]

Thank you

[celest shadow]

It is the FAQ bot. You can choose the answers that is relevant to your issue. Only the customer service can assist players with in-game account issues, we hope you understand that we are not affiliated with them and are unable to assist with the matter through the community.

[night cloak]

@celest shadow i need an email or something to talk with an human

[night cloak]

I understand, but did you have an email from support or something ?

[celest shadow]

[e-mail] is the customer service's e-mail address, but it is meant for general inquiries.

[night cloak]

Ok, thank you

I will try to send an email maybe i can do something

Thank you @celest shadow

Hi whats with all the glitches in the cheerpark? Everyone is wearin’ bot clothes and some people are invisible? Are you guys fixing bugs?

[keen schooner]

5342400130 cheeter ban

[night cloak]

Are you guys gonna fix all the glitches?

[harsh siren]

I have a Red Magic phone and some of my friends tell me that the internal buttons on the phone can lead to a ban !! That's right?

[wary totem]

Trying to redownload the app and its trying to charge me

[night cloak]

Why i dont have the message icon on in-game customer support ?

[west vapor]

Hi @night cloak can you provide a screenshot of it?

[grave sonnet]

How can i retrieve my pubg account when my fb got hacked and he is using my account on pubg. I need to get it back because I spent alot of money in the game

[west vapor]

Feel free to provide your feedback about that through #old in compliance with channel's pinned instructions.

[west vapor]

On the top right corner. Click on “contact us” and u will move to the support chat window

[night cloak]

Yes but that s the faq bot and it s usseles

[west vapor]

Hey @grave sonnet
We are unable to handle such matters through the community.

Please contact customer service in-game for further assistance with account related issues.
Make sure to provide them all the requested and necessary information to speed up the process.

Here an example to get to a support agent:

[west vapor]

Where are you downloading the app from?

[wary totem]

Apple app store on my iPhone

[west vapor]

Please try to elaborate your issue to the bot with as much information as possible. Then the bot does a pre screen of your issue so they know which employee could best answer your question.
Please be patient until a support agent gets back to you.

[west vapor]

Can you provide a screenshot of it?

[grave sonnet]

Thank you i hope i can get it back

[west vapor]

You are very welcome.

[night cloak]

Im trying for 4 days to gat it back, i have an conversation with the bot and its not closed yet, waiting for an employee

[west vapor]

As @celest shadow previously mentioned, please be patient.
A delayed response can be expected due to enormous number of requests every day.
Also avoid asking the same question.

[topaz rampart]

Bruh I got muted but my teammate blew me up

[reef tendon]

Hello. I clicked the link https://pubgmobile.live/apk provided in the update announcement, it downloaded 1.7.0? Please help me.

[celest shadow]

It should be available to everyone on https://pubgmobile.live/apk by <t:1642124700> (<t:1642124700:R>).

[celest shadow]

If they were intentionally griefing, please report their behavior through the in-game report function.

[keen dock]

How is it determined if a player is cheating when they are reported?

[hollow pumice]

When will i get update all my friends have new version except me 😦 I can’t play with any of them. 34 friends all pf them have new update but just me …..

13 pro max Ios 15.2 ☹️☹️☹️

[west vapor]

memory hacks like speed and jump hacks are easy to detect on client side.
if some techniques are used to block the detection, tencent will utilize manual detection, and this kind of detection is triggered by user report.
This means after an user report, the PUBGM investigator will review each cases and give tencent a prescreen with their opinion. Tencent will review the cases manually again and determine based on their experience and software if someone is hacking or not.

[west vapor]

Please refer to this message @hollow pumice

[floral spindle]

Do I really have to post again, nothing has been done.. STILL

[past python]

when will we get the update for ios

[floral spindle]

Day 13, Nothing has been done about Hate speech in usernames.
Players are still in game.

IF YOU APPROVE OF RACISM JUST SAY SO. OTHERWISE DO SOMETHING

51617471336
51505132111

If you dont understand how these terms are racist, let me know and I would be happy to send you some documentation and books

[neon patio]

We're unable to ban users ourselves. However, the lack of action on our part doesn't imply we approve of that behavior. Report them in-game, and officials will get to it. There are likely tens of thousands of users with similar names (along with brigades of cheaters) that in-game moderation deals with, so it does take time.

[fiery cedar]

When Did Update Come in Pakistan region

[neon patio]

Please refer to the #news channel for information on the update.

[night cloak]

I hab question

[neon patio]

Ask away

[night cloak]

So you know when update come and you need to re-download all skins or some of them , they won't ever disappear or go away right 🤔

I can't possibly keep track of all skin

[neon patio]

No, nothing should disappear from your account unless it's clearly labeled a temporary or trial item.

[night cloak]

Ok ty

Hello my friend is from korea and he want some pubg kr help can he get support here ?

[fiery cedar]

When Did Bonus Challenge Get Activated

[wraith imp]

How do I check how many hrs I've spent on this game?

[tough galleon]

Just installed 1.8.0 apk, but Why i cant play? Stuck at that screen

[last prism]

i want to report some cheating content in youtube
where can i report them?

[hearty wraith]

Hey guys, was wondering if there is a way to merge all the pinned messages in a channel, merge or a way to collapse them so they don't take up so much space. I pinned all the posts in a channel and ran out of pins. Anything helps thanks in advance

[olive sentinel]

Hello

I want to speak with customer service because my account was banned 10 years by mistake and I did not violate the company rules

[polar marsh]

Please refer to the private message from @polar marsh for further information, @olive sentinel.

[slender roost]

the update roll out today or tmr?

[uneven fjord]

How to solve it?

Please solve this issue

[blissful valley]

Wait new update to be solved

[uneven fjord]

already updated

Not solve in new update

[trim zinc]

when we will get official update. iam very much excited about that?

[slender wing]

I want to talk to an employee.

It's very necessary.

By any way

I want to talk to an employee is very necessary in any way

[night cloak]

is pubg 1.8 availabe on offical website?

[feral forge]

You may refer to the pinned message in this channel, @trim zinc and @slender roost.

[feral forge]

If it was not done by you, then it must be someone else who has access to your game account via your social media has migrated your account data to another version. In this case, you will have to download the relevant version of the game and contact the in-game customer service of that version for further assistance in this regard.

Hello, @slender wing. How can we assist you?

[feral forge]

Not yet available. You may refer to the announcement in #news.

[slender wing]

My account has been banned without me using anything in violation and I did not violate the rules. It is also unreasonable for me to be old with the game from the beginning of its appearance and help spread it among my friends and family and buy things from the game with my money and develop it and then use anything violating in order to ban my account, but I was I help the game over the months in the event that anything strange is discovered inside the game, as evidenced by the number of reports about cheating players using hackers, whom I have reported. of the account and unblock it, because I am absolutely sure that I have been wronged, and that this ban may be an unintended mistake on your part

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @slender wing.

[queen oxide]

Hello Pubg team I want to change my region please help me

[floral spindle]

You're right, I'm sorry, I will now forever ignore racism and hate speech.

Don't worry everyone, Chris Morales says that we can just ignore racism.

[sullen lion]

as the mod said, you can report via in game and tell modification of data, and write it as Promoting Racism with in game names. Im sure they will look into it. But reporting here is only for discord purposes....

[floral spindle]

You see i've reported teamers, i've posted video proof, and nothing has happened because it was objectable.
I've posted video of teamers, but it was maybe.
Racism isnt maybe. Hate speech is clear.
So while Tencent can hide behind maybe if they spend enough.
They cant hide behind racism being a maybe.
Until people like you come along.

[neon patio]

Do not antagonize and instigate arguments, especially in the support channel.

[sullen lion]

And many report here no measures will be taken too, consider bugs and glitches...only a few they care..!! If some accounts ban they dont just troubleshoot from here or recheck! Ingame report is actually better than anything...

Ive reported teamers, cheaters and have banned a lot also the video review i am close to elite investigator title...in game report is good actually!

You can do that.

[floral spindle]

I am as well.

It's not but ok

[sullen lion]

Okay we wil use off topic

[thin wind]

I am trying to download version 1.8. However, I am having an error downloading.

[uneven fjord]

What i do

[cyan citrus]

Could you please share a screenshot of the issue you are facing?

[thin wind]

Update message does not appear.

[cyan citrus]

The update is not available for everyone yet, @thin wind. You may refer to #news for more information.

[thin wind]

The old pubg mobile is coming out.

[cyan citrus]

As mentioned earlier, the update has not completely rolled out for everyone.

Please describe your issue. Also, do not mention the moderator role unless there is an exigency or emergency related to this Discord server. I believe you have already been told about that before.

[thin wind]

It's on the same phone as me and its updated processor is the same but I couldn't update it.

[cyan citrus]

You will need to wait until the update is available for you, @thin wind. This is not something we can help with.

[slender roost]

what do you mean?

[thin wind]

Alright . I want to ask one more thing. I haven't used cheats for 10 years. My friends witness 0.63 carrion death. I can't play much but I got banned, is this fair?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @thin wind.

[feral forge]

Update 1.8 is slowly rolling out today and will be available to everyone by January 14. Please refer to #news as the times are displayed in your own time zone.

[winter vine]

Hi I was wrongfully ban, just because i have decent ping not the best 100 ms, if you could so kindly unbanned me as i have been playing for years and have not exploited or use any sory of cheats or any hacks in my entire pubg career

[polar marsh]

Please refer to the private message from @polar marsh for further information, @winter vine.

[past pawn]

Hello!
I want to change my region to Pakistan. But it keep saying login with your linked email before trying again but I already login with with email please help me to out of this problem

[white sphinx]

Hello

When i click link account in pubg beta im not seeing anything

[night cloak]

linking feature is not available in beta. So, you can’t link your account

[earnest lichen]

When will the iOS update be released?

[rigid basalt]

1.8 update is available on pubg Mobile site yes or no ??

[sullen lion]

not yet

only in some regions

wer u fromM

i think, it will be available from today evening max..to all regions, by the end of tomo evry regions should have it as an apk.

[night cloak]

who knows any leaks of the new battle pass

[candid drift]

I can't update the game because I am using a Huawei phone please give me apk version link

[gray elm]

5833594922 report on cheater

[arctic iris]

I have an option in my PUBG account that transfer data outside of eeas
What is this ?

[untold canyon]

Update not available?

[tender coral]

Plz my help

[tepid scroll]

Update 1.8 is slowly rolling out today and will be available to everyone by January 14. Please refer to #news as the times are displayed in your own time zone.

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[feral forge]

It is not available yet, you may refer to the announcement in #news, the times are displayed in your own time zone.

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tender coral. Remember to read through #faq before asking questions in the support channels.

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @gray elm. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[paper nest]

I'm not getting update
Update Not Showing On Google Play Store

[feral forge]

Update 1.8 is slowly rolling out today and will be available to everyone by January 14. Please refer to #news as the times are displayed in your own time zone.

[paper nest]

Hmm ok thanks

[fast matrix]

If i am update pubg mobile in myket im bannig?

[feral forge]

You should only download/update the game from your Google Play Store, AppStore or through https://pubgmobile.live/apk.

[fast matrix]

Link download for update 1.8 tnx

[night cloak]

I think it’s best to give exact time when update is coming, instead of confusing people with this update is released for 10% devices, 20% devices etc.

[fast matrix]

Link download 1.8 version please!

[night cloak]

It’s not out yet

https://pubgmobile.live/apk.

[fast matrix]

@night cloak but in the miket have update 1.8

[clever wharf]

@night cloak

[night cloak]

Yes ?

[clever wharf]

i want to send you link beacuse link or not allowed here by other persons

@night cloak i want to send link in meseg

[fast matrix]

Its in miket

[night cloak]

It will come on Jan 13 by end of the day

Contact BGMI discord support

[hard bridge]

Okay

[fast matrix]

Ok tanks i wait.

[arctic iris]

Or if want to play as it is then I think it has no problem accept country events because I have glacier lvl 6 and other 3 kill msg in this account

[winged pewter]

@static sleet sir i update the game on 1.8 but i not get new lobby theme?

[arctic iris]

iOS update date?

[feral forge]

You may refer to the announcement in #news.

[hard bridge]

Okay

[winged pewter]

@feral forge and my answer?

I not get new lobby theme after update 1.8?

Or its come slowly slowly?

Hello anyone there

[night cloak]

You better come to our server

[foggy aspen]

why everytime i open my game the non standard screen is adjusted like this? it messed up my controls

[civic sluice]

Good morning tencent Support 🙂
Would you like to fix the screen issue with iPad mini 6 in the next update ?

[vagrant tulip]

They said earlier that they are working on it.

Is this the new update ?

[hollow pumice]

What is wrong with update all my teammates have new version and yet I can’t play game bcz of old versions been 24 hour I didn’t got update.

[median belfry]

is the apk on website has been updated yet?

[vagrant tulip]

You may see when will the upadte be available for you there #news

[vagrant tulip]

Not yet

[junior birch]

It is confirmed that it will be fixed in the next update.

[median belfry]

aighty thanks!

[robust siren]

Can someone provide me the latest update official link?

[celest shadow]

Please refer to #news for further information.

[night cloak]

How i can fix fake ping

Hello is anyone there

[glass grotto]

Hello, Pubg Mobile Supporters. I have a problem. When I get into the car, I cannot promote it. How can I solve this problem?

[storm flume]

Please do not use languages other than English, @glass grotto. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

Please do not use languages other than English, @night cloak. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[night cloak]

Use this option

[glass grotto]

I did it

[waxen lion]

•Character id : 51501501874
•Device : ONEPLUS
•Model : 9R
•District : CUMILLA
•Country : BANGLADESH
•Cellular DATA
•Issue full details : AFTER THE NEW UPDATE (1.8) , IM STILL UNABLE TO FIND 90 FPS IN GAME

[night cloak]

Screen shot and send the picture

[glass grotto]

no other solution

[celest shadow]

Please refer to the pinned messages of this channel for further information regarding the 90 FPS option on PUBG MOBILE.

[celest shadow]

Please submit a detailed report regarding your issue in #old.

[glass grotto]

Ok

[night cloak]

Sorry 😂 i have problem

I have fake ping

How I can fix fake ping

[night cloak]

Are you here?

[celest shadow]

We do not have a solution for your issue yet. Feel free to submit a report it in #old, a video recording and detailed description of the issue will be helpful.

[glass grotto]

Can you help me with this problem?

[celest shadow]

Please edit your message in #old and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description

Please report this in #old.

[glass grotto]

Ok

[night cloak]

Ok

[storm flume]

Please do not use languages other than English, @robust siren. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[magic hazel]

55514003548 my player id

request me

[paper nest]

Hello is Tap tap app safe for updating PUBG mobile?

[sullen lion]

👎

[pallid mango]

Hello pubg team
In update can't find Pmgc token event

Can u guys fix it plz

[lime juniper]

The update started to be pushed out starting from January 12 at 11:00 (UTC +0). To ensure a quick and smooth update, please be in a good network environment and have enough available storage on your device.

Update between January 12 and January 18 (UTC +0) to get 3 000 BP, 100 AG, and Aureate Assassin Helmet (3d).

We have gathered some frequently asked update questions and answered them below. We hope this can help players resolve any potential issues.

Why can I not see the update on Google Play?

Updates started being pushed out on Google Play starting from January 12 at 11:00 (UTC +0). It may not be immediately available to all users, so please be patient. Once the update is fully available, Android users may download the update from Google Play or from our official website. If you encounter any issues while updating from Google Play, or if you do not see the update option after the update is fully available, open your device settings and select Apps -> Google Play -> Storage -> Clear Cache.

Why can I not see the update on App Store?

The update is scheduled to release on App Store on January 14 at 04:00 (UTC +0). However, the update may be delayed or released ahead of time depending on how quickly it gets reviewed by Apple. If there is no option to update on App Store after the update is available, please restart the application.

Where can I download the update if I have a device such as Huawei, Oppo, Vivo or Samsung?

Once the update for Android devices is fully available, you can download the update from your respective application store or from our official website.

[distant raptor]

This is a bug please check my id 581236879

[quaint crag]

There won't be any lobby theme this time like there used to be in every updated versions?

[fathom void]

How To Select Random Maps.... 🧐???

[fallow geyser]

How to update game

[fathom void]

@celest shadow

[inner zenith]

when crew challenge will back ?

[silver ginkgo]

Hello (PUBG Mobile Company). My account ID: 5393320883 was stolen on 11/19/2021. The account thief used cheats and illegal gameplay in the game! The account has been banned. For this reason, the interpretation of this calendar is the one who did for this reason. I ask (Pubg Mobile Company) to reopen the account to enjoy a game together, friends. Thank you (Pubg Mobile Company) I hope you understand the matter. And solve the problem as soon as possible.!

(『BOX』HAMDY〆) Account Name

ID number: 5393320883

[polar marsh]

Please refer to the private message from @polar marsh for further information, @silver ginkgo.

[long kettle]

True i think they forgot to add the option to select multiple maps at the same time

[proven walrus]

It’s in the patch notes they voluntarily removed it.

[spark ginkgo]

When will iOS update come

[dense dock]

is the damage of the guns reduced or changed in aftermath ?

[cyan citrus]

Please refer to the following announcement for more information, @spark ginkgo. The time displayed there is according to your own time zone.

#news message

[hybrid ledge]

is there an update apk for us to use?

[cyan citrus]

The APK will be available on official website in around 14 hours, @hybrid ledge.

https://www.pubgmobile.com/.

[hybrid ledge]

ok thx

[cyan citrus]

You are welcome.

[long kettle]

Oh I see, I guess I missed that one

[celest shadow]

You may refer to the patch notes announced in #news for further information regarding update 1.8.

[fathom void]

yes 😂 we forgot to read patch note.. ...🙆😂

[final anchor]

When will the new update will be released on taptap?

Im so excited :3

[cyan citrus]

We do not recommend you to download the game from unauthorized sources, @final anchor. The APK will be available on official website in around 14 hours.

https://www.pubgmobile.com/.

[final anchor]

Oh

Oki

YES NEW UPDATEEEE

[ionic slate]

Can someone make sure someone tells us at #news when its available on pubg mobile.com

[fast matrix]

When come update 1.8 in app store? Time?

[cyan citrus]

The APK download link is available in the announcement, @ionic slate. The time displayed there is according to your own time zone.

[hollow pumice]

Ios update will come on 14 and andriod on 12th why soo big diff u know we teammates have diff devices some have Andriod and some ios. Now we can’t play together bcz they have new update and I don’t have it

Why not like earlier Both stores get update together at once at 00:00

[cyan citrus]

The update will start rolling out on App Store on January 14 at 4:00 (UTC +0) . However the update can be delayed depending on how quickly it gets reviewed by Apple.

[solemn robin]

Hello, I encountered this problem after the update, what should I do!

Please solve this problem

[cyan citrus]

Could you please change your game language from right side of the login menu and share a screenshot in English, @solemn robin?

[solemn robin]

ok

[cyan citrus]

The update is slowly rolling out for everyone. You may refer to the following announcement for more information. The time displayed there is according to your own time zone.

#news message.

[cyan citrus]

Please mention your device and country.

[solemn robin]

The device is poco x3 pro and the country is Egypt

[cyan citrus]

Please try to do a Routine Repair of the game from login menu and see if it will make any difference, @solemn robin.

[solemn robin]

I've done this several times and no change

[cyan citrus]

Can you please try to clear game cache one time as well and restart your device, @solemn robin?

[solemn robin]

How is memory erased?

[cyan citrus]

I don't understand. Could you elaborate, @solemn robin?

[solemn robin]

How do I clear the game cache

[cyan citrus]

You can do it through your device settings > Apps > select PUBG MOBILE > Storage > Tap on Clear cache, @solemn robin.

[solemn robin]

I did that and the problem was not resolved

[cyan citrus]

From where did you download the game, @solemn robin?

[solemn robin]

Google Play

Play Store

[cyan citrus]

Can you please try to do a clean reinstall of the game one time, @solemn robin?

[solemn robin]

Doesn't find enough internet

Why are you a failed death!

[cyan citrus]

Could you elaborate?

[robust siren]

By When you guys are gonna update the official apk?

Mr. Quendi

[cyan citrus]

The APK will be available on official website in around 13 hours, @robust siren. Please refer to the following announcement for more information. The time displayed there is according to your own time zone.

#news message

[robust siren]

@cyan citrus Thank you sir🖤
Have a good day🖤

[cyan citrus]

My pleasure! You too have a good day, @robust siren.

[distant raptor]

Hello (PUBG Mobile Company). My account ID: 581236879 was stolen on 11/17/2021. The account thief used cheats and illegal gameplay in the game! The account has been banned. For this reason, the interpretation of this calendar is the one who did for this reason. I ask (Pubg Mobile Company) to reopen the account to enjoy a game together, friends. Thank you (Pubg Mobile Company) I hope you understand the matter. And solve the problem as soon as possible.!

(leisureALISH) Account Name

ID number: 581236879

[polar marsh]

Please refer to the private message from @polar marsh for further information, @distant raptor.

[night cloak]

update not received in ios

[median jackal]

Update will be available on Appstore at 14January 4:00(UTC+0)

[dense dock]

any idea why my basic setting are looking like this

[robust siren]

@cyan citrus Sir Did You guys released Any official apk link on the web?
Cause I saw some of the videos from Youtube.. They are providing an apk link for version 1.8.0
Some friends of mine updated through this link..
They're gonna face any problem or not?

[cyan citrus]

No, @robust siren. The update APK is not yet available on the website. Also, we do not recommend you to download the game from unauthorized sources.

[cyan citrus]

Should be the updated interface. Is there any issue with that?

[dense dock]

i mean i can't see any other basic setting.

[dusk ore]

i unable to change region, also i am login with email and cannot recieve code @cyan citrus

[dense dock]

nvm im slow

they on controls now and not in basic.

nvm me ✌️🏽

[cyan citrus]

Basic Controls and Advanced Controls in the old interface have been moved to Controls section. Also, Privacy and Social section has been separated.

[dense dock]

yep yep just saw it , ty

[cyan citrus]

You are welcome.

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this.

[night cloak]

Need 1.8 update link

[spiral hornet]

Hello my account got hacked they linked email and phone number I can’t access my account

[dusk ore]

@cyan citrus i am unable to change region my email is linked,also i login with email but code not recive

[cyan citrus]

The update is not yet available for everyone. Please refer to the following announcement for more information. The time displayed there is according to your own time zone.

#news message

[cyan citrus]

I have answered you here, @dusk ore. Please avoid repeating the same question.

[dusk ore]

ok

[spiral hornet]

Reply me

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @spiral hornet.

[spiral hornet]

They are not replying sir it been 3 day without reply they sayed to send the bills I have send them all not reply yet

[cyan citrus]

A delayed response from customer service can b expected due to enormous number of requests every day, @spiral hornet. Please wait patiently while they get back to you. As we only provide community support through this platform, we will unfortunately not be able to hep you in any way.

[tidal coral]

I still dont have update for game. Im on IOS. @cyan citrus

[cyan citrus]

The update is not yet available for everyone. Please refer to the following announcement for more information. The time displayed there is according to your own time zone, @tidal coral.

#news message

[tidal coral]

Okay

[surreal otter]

Will i be able to play mirror world in 1.8?

[cyan citrus]

No, @surreal otter. Mirror World game mode has already concluded.

[surreal otter]

Thanks

[cyan citrus]

You are welcome.

[brisk current]

It is written that the update will be avail tommorow for me🤔 how some people already have it..

[cyan citrus]

The update has already started rolling out and is available for limited users, @brisk current. It will be completely available for everyone tomorrow as mentioned in #news.

[cyan citrus]

This is not official, @ionic slate. You can download the update throw official website when it is available.

https://www.pubgmobile.com/

[ionic slate]

oh oki, I sent you the link incase you wanted to report/pass/check it

[delicate perch]

Pubg i have question why i got muted when i update the game to 1.8?

I did not type any swear word

[warped mango]

Hos can i solve this

[paper nest]

I got this too then it automatically fixed by just tapping on retry

[warped mango]

Ok bro thx 💞

Me after 800000 years

Pro i re-install it

And its the same bug

[delicate perch]

And why it say i break the rulse on 1970 ?

I did not

[celest shadow]

Hello, @delicate perch. Please submit a report regarding this in #930771614059077673 and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Screenshot

[delicate perch]

Ok

[sand chasm]

Hello

Wanted to ask something

[celest shadow]

Hello, how can we help you?

[sand chasm]

Wanted to ask about #news 4:17pm news

The second paragraph states thatTo provide
Players on different versions will not be able to invite each other, so be sure to update as soon as possible.

[sand chasm]

Does this mean that a global version player will not be abel to join or invite a kr version room

[celest shadow]

No, it means that if you have updated to the latest version which is 1.8, you will not be able to play with friends who are on version 1.7.

[sand chasm]

Ohh!! Thanks😊

[keen dock]

Hello. I have a question

[cyan citrus]

Please state your question, @keen dock.

[keen dock]

How is it determined that a player is cheating when they are reported? I have recently reported 2 hackers and received a message back saying they were not found to have been cheating

[cyan citrus]

This means that they have not been found to be cheating in that instance, but they will be monitored going forward, @keen dock. You will be notified if they will be suspended in the future.

[ionic cloak]

I have problem with new update

[gleaming barn]

When Comes Updates For IOS ( Iphone 6)

[cyan citrus]

Please refer to the following announcement for more information. The time displayed there is according to your own time zone, @gleaming barn.

#news message

[keen dock]

Is there an instance where a non cheating player can stay in the blue zone for the final two circles with out taking damage and then kill my teammates and I by hip fire shooting us through a mountain at over 200m away while falling through a map?

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

Do you happen to have a video recording?

[keen dock]

I do. Not letting me upload for some reason, but I posted it 2 days ago and didn’t get a response from anyone. Let me try to find it. One sec

@cyan citrus

[muted glade]

pubgm isnt out on ios yet

i dont have the update

[ionic cloak]

The update does not appear on my device

[muted glade]

time for 7pm

central est

[ionic slate]

Is this when using spideys string or when running towards an object

[exotic flare]

Bana güncelleme gelmedi

[cyan citrus]

As this video does not contain the numeric user identification of the player, it may be invalid for the community form of reporting cheaters. As you have already reported the player through in-game report feature, please wait patiently until it will processed. That is the best way of reporting cheaters. You may also try to report the player through in-game customer service.

[cyan citrus]

The update is not available for everyone yet. Please refer to the following announcement for more information. The time displayed there is according to your own time zone.

#news message

[limber spear]

I brought the Royal Pass late due to Exams and now I can't max out my RP??????

[ionic slate]

my turn now

[keen dock]

It was processed and determined that the player was not cheating

[cyan citrus]

Not something we can help with, @limber spear. You will need to complete RP missions and collect RP activity points. Alternatively, you can purchase ranks or wait until there will be discounted RP cards available in the shop towards the end of the Royale Pass.

[cyan citrus]

You may refer to my this response, @keen dock.

[limber spear]

All the missions are completed. I cannot get RP points from the match time rewards??? Even tho i am at 803 minutes it won't let me get more match time???

[cyan citrus]

You need to complete the RP match time every week, @limber spear. You should have missed that in the past.

[weary summit]

Hello. From where I can get the latest update for Android?

[ionic slate]

#news

[weary summit]

That's 1.7 and already downloaded it

[celest shadow]

It should be available to everyone on https://pubgmobile.live/apk by <t:1642124700> (<t:1642124700:R>).

[tight anchor]

It is possible to solve this, my device has been banned for no reason and I do not play with hackers. Is it possible to unblock it?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tight anchor.

[weary summit]

10 hours? Lol that's too much haha. A few teammates that currently in Turkey have already updated to 1.8 and I'm in Sweden but still don't have that update. Anyways, thanks 👍

[celest shadow]

Iraq and Turkey are among the first regions to receive the update.

[opal hull]

I am always getting request timed out but my internet is working on its peak.can i know whats the reason?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @keen loom.

[old delta]

Can we report some user on instagram selling "bgmi" accounts?

[ionic slate]

u no answer me so sad

[storm flume]

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @old delta.

[old delta]

Did anyone mention me? Also its not Pubg account its bgmi.

[celest shadow]

You can refer to the latest announcement in #news regarding this.

[old delta]

I see, thanks.

[celest shadow]

After this is enabled, players will automatically jump in the direction of a marker that has been placed on the map.

We highly recommend that you read the patch notes:

[sick kettle]

Hi

I am facing a issue

I am unable to change my region to Pakistan

😫

[cyan citrus]

What is the issue you are facing when trying to change your region, @sick kettle?

[sick kettle]

Yes sir

[night cloak]

hey when will the new update come in oneplus???

[cyan citrus]

The update is not available for everyone yet. Please refer to the following announcement for more information. The time displayed there is according to your own time zone, @night cloak.

#news message

[vagrant hamlet]

My game is showing loding screen in matches specially at this can someone tell me why its happening

[sick kettle]

Quendi sir

Please solve my ussue

[cyan citrus]

Seems like an issue with your internet connection. Do you happen to have a video recording of the issue?

[sick kettle]

Yes wait

Sir

[vagrant hamlet]

Not video recording brother my teammates are facing the same issues

[cyan citrus]

Did you update the game to the latest version, @vagrant hamlet?

[vagrant hamlet]

Yes i did recently

From play store

[cyan citrus]

What is your device, @vagrant hamlet?

[vagrant hamlet]

Redmi note 9s

8gb 124

Sorry 6gb ram

And theirs one more issue if you can help me with it

[cyan citrus]

Please try to do a Routine Repair of the game from login menu of the game, clear game cache and reset your network settings one time, @vagrant hamlet. You can reset your network settings through your device settings > More > Reset Wi-Fi, Mobile & Bluetooth. Restart your device one time and see if it will make any difference.

[cyan citrus]

Please state your issue.

[vagrant hamlet]

Actually my region is not changing although I followed every step loged in my account from eMail and then tried to change the region but didt received the code then tooo

[vagrant hamlet]

Ok sir thanks will do it

[cyan citrus]

This is not something we can help with through the community, @vagrant hamlet. You may try again at another time or contact customer service in-game for further assistance.

[cyan citrus]

You are welcome.

[vagrant hamlet]

I tried contacting them but they have stored answer for following problems but that answers Didn't help much

But thanks anyway for supportive consultancy

[cyan citrus]

@sick kettle, do not share the attachments that contain your personal information. Instead, describe the issue you are facing when changing your region.

[sick kettle]

Wait

[short tree]

hello, an account was unlinked from mail, I can provide all the evidence, but there was also a twitter link, I thought I had twitter logged in on my phone, as a result I unlink gmail, I try to log into my account through twitter, but it turns out I lost access to twitter

[sick kettle]

It shows too many actions take quickly when I click on obtain verification code

So what can I do now

[cyan citrus]

For account related issues, please contact customer support in-game for further assistance. This is not something we can help with through the community.

[night cloak]

hello , are you guys going to fix peek issue in Emu;ator ?

[cyan citrus]

You may try again at another time or contact customer service in-game for further assistance.

[sick kettle]

Where is the costumer sevice

In game

[short tree]

And how can I contact them, everything throws me at the assessment of help

[sick kettle]

Is that on login page

Quendi sir

[cyan citrus]

We only provide community support for mobile platform here. You may visit the official website or Discord server of Gameloop for further assistance.

https://www.gameloop.com/

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @sick kettle.

[short tree]

?

[cyan citrus]

Please refer to #faq sub point 5.4 for further instructions on how you can contact the customer service, @short tree. You will need to record your issue through AI and select the available options accordingly to connect to a customer service representative.

[tame perch]

@cyan citrus sir i need your help can you please help me... ?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @tame perch. Remember to read through #faq before asking questions in the support channels.

[remote narwhal]

When ever i try to log in to the game i get a message that my account is banned when i click details i get nothing

And when i click file claim and check the ban records i just get that my account is normal

But i cant log in i get a message saying i am banned how ??

[polar marsh]

Please refer to the private message from @polar marsh for further information, @remote narwhal.

[tame perch]

sir i am facing region problem that i cannot change my region from frans to pakistan

can you please help me to change my region from frans to pakistan because i am in pakistan now and i want to play here now

[cyan citrus]

What is the issue you are facing when trying to change your region, @tame perch?

[winter locust]

my pubg emulator is not loading, i hve stable internet connection

[cyan citrus]

We only provide community support for mobile platform here. You may visit the official website or Discord server of Gameloop for further assistance, @winter locust.

https://www.gameloop.com/

[tame perch]

@cyan citrus sir there is no option to change region ... and customer service didn't help so that's way i am here for help

[cyan citrus]

The option to change your region is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR), @tame perch. In that case, there is no way you can change your region.

[river spade]

No update on iOS ?

[cyan citrus]

The update is not available for everyone yet. Please refer to the following announcement for more information. The time displayed there is according to your own time zone, @river spade.

#news message

You may refer to my response above, @night cloak.

[night cloak]

Thanks

[tame perch]

@cyan citrus yes sir i now that my region is european that's the only reason for coming here and i hope you should help me ...

[cyan citrus]

You are welcome.

[cyan citrus]

We cannot help you with this in any way. This is a legislation issue. Neither we nor customer service can help you with this.

[balmy shore]

I can't find PMGC Treasure box event after updating my game

[night cloak]

@cyan citrus hi I'm in android do you have any clue exact date on updating

[cyan citrus]

Please refer to the following announcement for more information. The time displayed there is according to your own time zone, @night cloak.

#news message

[balmy shore]

@cyan citrus I can't find PMGC Treasure box event after updating my game... Version 1.8

[gleaming skiff]

I want to change my region to pakistan

[light geode]

help pls

i'm with ios even when i entered the app store you do not have to do uppdate but I uninstalled and installed it but apet this happened to me

@spark obsidian pls help

[cyan citrus]

This is an old version of the game, @light geode. Your account was most probably logged into the game with the latest version of the game that is 1.8.0. The update will be available for iOS devices tomorrow. You may try to update the game tomorrow and try to log into the account again.

[rugged compass]

I log to acc log out , try log other acc and this , now im scared to log normal acc bcs idk what happend , friends tell me i don't have ban , its bug?@cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rugged compass.

[winter ermine]

There is no option to change region in your account because your account is registered or created in the EEA regions, you either intentionally or mistakenly selected an EEA country while creating your character, or have switched your country to one of the EEA regions. Once you have transfer your data into one of the EEA regions, there is no way to out due to the GDPR laws. So your only option is to create a new account, or continue playing in the global English version of PUBG MOBILE. There is no other way to change your region. If you have any further questions regarding this issue, feel free to contact the in-game customer service.

I need region country option please help me

😩

[vale shuttle]

Hi team. I m in Australia and I want to Subscribe to RP prime plus subscription not the regular Prime plus which gives uc. But i dont have option to subscribe that subscription in Royal pass page anymore. Is it a region issue or? What should i do?

[near pond]

@cyan citrus why no secondary verification option of EEA account?

@celest shadow @lime juniper why no secondary verification option of EEA account?

<@&639889499718942720> why no secondary verification option of EEA account?

<@&481161015728406538> <@&639889499718942720> why no secondary verification option of EEA account?

[quaint moss]

I am currently on Ace so I get 3900 season total in total
but i redeem some stuff like season 1 and 2 outfit its total cost me 2200 tokan
but in my inventory there only 150 season tokan remaining how it's possible event is not redeem single silver ag something like that
their 1200-1500 season tokan mission in my inventory ppz help me to sort this issu and need my remaining season tokan back

[grave sonnet]

Can someone help me get my account back on pubg pls. Someone hacked it on fb

[elder mesa]

Hello is there any solution for mobile server not responsable problem ?

[grave sonnet]

Will i get it back

?

[celest shadow]

Please refer to your own message, @winter ermine.

[celest shadow]

Are you on Android or iOS?

[vale shuttle]

Ios

[quaint moss]

Why it's show
Can't able to open this event its some kind of bug or glich or my game issu

[celest shadow]

Please do not mention the moderator role unless it is an emergency related to the server.

[celest shadow]

Please elaborate your inquiry.

[vale shuttle]

IOS

[urban monolith]

Hi, team, when will the PUBG update be downloaded for ios users

[celest shadow]

Please contact Facebook support and recover your account.

▫️ https://www.facebook.com/help

[celest shadow]

If you encounter any issues with update 1.8, please report them in #930771614059077673. Thank you.

[quaint moss]

Okey

[celest shadow]

RP Prime and RP Prime Plus are only available on Android as it is a collaboration between PUBG MOBILE and Google Play Store. If you want to purchase this subscription, you can do it on an Android device.

[near pond]

I want to enable secondry verification to safeguard my account. But i can't see any option to link my mobile number and enable secondry I

[celest shadow]

It will be available to everyone on AppStore by <t:1642122000> (<t:1642122000:R>).

[elder mesa]

As you can see..
Here u can see that there is this issue.
Even if i have a good network conneection but i can't acccess the game

[celest shadow]

Secondary Verification should only be available for players that linked their phone numbers.

[celest shadow]

What is your device and country/region?

[elder mesa]

Poco x3 pro
From algeria

[near pond]

Why am I not able to link my mobile number

[near pond]

It is an emergency. My account has been compromised hacker linked his Facebook. Somehow i managed to get in my account using email link. I contacted in-game support also got no reply. So i want that phone number option to safeguard my account

[celest shadow]

Did this occur before or after the update?

[elder mesa]

Just after the update.
Yesterday before the update i was playing normally

[tender echo]

Hi

[celest shadow]

You can only link either an e-mail address or phone number. If the unauthorized person has linked their social media account, please contact the in-game customer service for further assistance.

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[tender echo]

I can’t get update

Plz help

[celest shadow]

Please submit a detailed report of your issue in #930771614059077673. It will be helpful if you can include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country
▫️ Issue Description
▫️ Screenshot/Video Recording

[celest shadow]

The update is slowly rolling out. For further information, you may refer to #news.

[elder mesa]

Okey.thanj you for your help

[olive rose]

I have a problem in TDM and any mode in the game plz help

[near pond]

What if hacker use cheats or something else and ban my account

[tender echo]

Where is update

[celest shadow]

If your account gets suspended, and if it ends up being permanently suspended, please know that there is absolutely nothing we can do to help. PUBG MOBILE's policy is very clear that it does not matter who made the account get suspended, whether it was the owner or someone else using the account; because, as per the terms of service that every player acknowledged and accepted upon their account creation, the owner is solely responsible for securing their account. If the system detects that unauthorized activities have been performed on your account, there is no way the customer service can restore the account after a suspension.

[celest shadow]

It will be available to everyone on AppStore by <t:1642122000> (<t:1642122000:R>).

[tender echo]

I need to update my game but i didnot get update

[tender echo]

Thanks bro

[olive rose]

I have in tdm when the match start i can’t see enemy and i can’t see weapon

Plz help

[scenic vapor]

hello .. i need help my account get banned for 1 month for no reason i hope you solve my problem cuz am so clean and i don't use any kind of cheat my id : 5189280723

[polar marsh]

Please refer to the private message from @polar marsh for further information, @scenic vapor.

[lean cloak]

<@&481161015728406538> hello sorry for the ping, I contacted support in game about unlink my game center account that was linked to old character, it’s been more than one week with no response

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @olive rose. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cold orchid]

Someone stole my friend's account and linked his E-mail,
Am I able to remove it?

[glossy tangle]

Will be update for Xiaomi 11T Pro?Cant play on 90 FPS

@celest shadow

[night cloak]

Hi

[light geode]

thx bro

[storm flume]

Please contact the customer service for further assistance, @cold orchid. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Please refer to this pinned message for further information about 90 FPS on PUBG MOBILE.

#questions message

[celest shadow]

The customer service receives an enormous number of requests every day. It takes time to review all of them. A support agent will contact you as soon as possible. We kindly ask for your patience and understanding while they get to your request.

[lean cloak]

Oky thank u

[glossy tangle]

@lime juniper Hello will be update for Xiaomi 11T Pro?90FPS?

[balmy shore]

@celest shadow I can't find PMGC Treasure box event after updating my game.. Why? Is that event over?

[celest shadow]

Did you check your events center?

[brittle flare]

How can I contact the game administration?

[celest shadow]

You may refer to subpoint 5.4 in #faq for further information on how to contact the in-game customer service.

[gleaming bronze]

.

[balmy shore]

Yes...There no event related PMGC, but in my inventory I have my PMGC Coins

[onyx cairn]

Please state your issues if you mention me.

[celest shadow]

This is the event, is that correct?

[balmy shore]

Yes

[celest shadow]

Since it is an issue on update 1.8, can you please submit a report in #930771614059077673 and include the following details?

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[brittle flare]

Can you unsubscribe me in a personal message ?!

[onyx cairn]

Please ask here. @brittle flare

[balmy shore]

May I know that the event is still shows in your game? @celest shadow

[brittle flare]

@onyx cairn Do you know anything about mass account blocking?

[gleaming bronze]

@onyx cairn

We received an invitation message, we registered, but we still have not received a result.

[onyx cairn]

[celest shadow]

The event is still available in version 1.7.

[meager pumice]

What is "Level Infinite"

[balmy shore]

In 1.8?

[meager pumice]

@celest shadow

[topaz oriole]

3rd century at the European region talent championship Dude, we got a message from the talent championship final about pmco, if we click on the link and give the information, the invitation is coming, we meet the criteria. @onyx cairn

[celest shadow]

It should still be available. If you were unable to find the event, please report it in #930771614059077673.

[celest shadow]

How may I be of assistance?

[meager pumice]

What is "Level Infinite"

[gleaming bronze]

@celest shadow

We received an invitation message, we registered, but we still have not received a result.

[onyx cairn]

Please add more details. @gleaming bronze

And don't spam.

[onyx cairn]

I don't understand, did you get an ingame mail?

[gleaming bronze]

@onyx cairn

We got an invitation 2 months ago, we registered, but there was no response.

[topaz oriole]

yes

[onyx cairn]

The new game publisher company by Tencent Games.

[topaz oriole]

About pmco from the talent championship

[topaz oriole]

But I think it came to all the teams that made it to the final.

[onyx cairn]

Ok, we have noticed that you got invite, but for what and when and how?

[onyx cairn]

Yes, the Top teams have been invited.

[meager pumice]

Oke thanks

[gleaming bronze]

All talent TR 2 EU 6

@onyx cairn

[onyx cairn]

Check your in-game mails from time to time and follow the given steps in there, @gleaming bronze.

[topaz oriole]

Are all teams in the final invited?

[onyx cairn]

Top teams...

[topaz oriole]

So only champion team will get invitation

you are not descriptive dude

Is there no order for this?

[gleaming bronze]

thanks again i bother you when i have a question

[onyx cairn]

Please refer to this message.
For further details you can search for the "?" in the esports center next to the All Talent Championship main screen.

[topaz oriole]

I couldn't find any explanation

While I try to explain my situation to you, you repeat the same answers to me.

All you can say is yes you are invited or no you are not

You're not helping at all, man... @onyx cairn

[quaint moss]

I'm in ace total season tokan receved 3900
Total tokan use 2200 but in inventory only 150 help me where is all other tokan goes I need it's urgently

[topaz oriole]

All you have to write here is yes or no it shouldn't be this hard

[onyx cairn]

I don't know if you doesn't want to read or totally ignored my reply. Read this, check the rules in-game. If you were good enough, you will be invited, if not then not. Nothing to misunderstand.

[balmy wolf]

I didn't get lobby theme 1.8??@celest shadow @celest shadow

[open fox]

Classic mode isn’t working and will just stay in matchmaking forever

[balmy wolf]

Santorini didn't showing?? Is it cancelled??@celest shadow @celest shadow

[balmy wolf]

Update your version

[celest shadow]

There is not one yet. You may keep an eye out for your events center.

[celest shadow]

It will be available in the future.

[whole dawn]

Why in appstore pubgmobile still 1.7?

[ionic slate]

can we know when these items get changed

[near folio]

There was ingame update of a 2MB i downloaded it. I have 2 linked account one is twitter another one is gmail. Before the update 3days ago my i made gmail unlink. After that the 2mb update after logging into the with my twitter account it says failed unlink. While i didn't even login to that gmail. Why this happened. Please help me.

[kindred flume]

hi my game is not working It enters the lobby and shows only loading after a few seconds and also gives a message of Request Timed out that's it i have no internet or connectivity issues

[celest shadow]

You may refer to the pinned messages of this channel for the answer.

[near folio]

@celest shadow can you plz help me 🥺

[celest shadow]

You may provide your suggestions in #old.

[celest shadow]

Did you mean your Google Play Games account?

[near folio]

@celest shadow yes

[celest shadow]

You can try unlinking it again and wait until 7 days for it to complete.

[near folio]

Nobody hacked my account i am fully sure

[near folio]

Is this any bug on something or someone is trying to hck my account ?

@celest shadow plz answer 🥺❤️

I didn't even login with that unlinked Gmail. After that 2mb update automatically my unlink got failed 😢@tired fractal

[celest shadow]

No information on either. If you have initiated the unlink of your social media account, do not log in with it. If you notice that it is no longer being unlinked, it could mean that someone has access to your Google Play Games account.

[echo junco]

I need help as soon as possible, I accidentally changed my servers from eu to north america and now i got so much ping and i cant change it within 60 days. I got a scrim with my team in 20 days, I really need to get it back! Anything you guys can do, I beg you guys.

[near folio]

@celest shadow i have check that only my device have connected with that gmail

[echo junco]

im beggingfor ANYONES hep.

No but when I train and stuff.

I'm in NA

I can't change it within 60 days.

thing is, my rank resetted @tired fractal

i was at ace master on eu servers, now im at bronze.

NO

im from eu

but i accidentally changed it from eu to north america when i was gonna look at how much ping i got in the other servers..

thats what im trying to say.

and i need to get it back or you know AAA

so im in europe but i accidentally hit the change button when i was gonna check ms.

[night cloak]

Version missmatch

[echo junco]

oh sorry

thanks @tired fractal

ill try that

[night cloak]

I have a problem i cant join my friends party cause of version missmatch but i dont see an update for my device

[near folio]

@tired fractal i have checked bro only my device is connected with that unlinking gmail no other devices are connected. So is this a bug or someone is trying hck ?

[night cloak]

Bro 5 hours

Holy

[near folio]

@tired fractal not ingame. Outside the game.

[tidal coral]

Better 5 hours than 5 days 🪂

[near folio]

@tired fractal i did not logged in to gmail. While unlinking. After that 2mb update come then after that update pop up came that fail to unlink.

[echo junco]

Bro I’m so nervous @tired fractal

[near folio]

@tired fractal okh

So it was a bug right?@tired fractal

[inland zenith]

this is running!!!

The game was crashed

After re-entring i see IT