questions

[spiral hornet]

No reply

Account that I spent on +30k€

[long vault]

Character ID:5905623518
Device:Xiaomi Poco X3pro
Internet Cellular ( Telenor)
Country Pakistan
Not show my basic Setting Region Country Option Please Help

[snow anchor]

ID-540461808
Name-Vickeysarraf
Region-Nepal
[e-mail]
Server-Asia
My account got hacked on 2022-01-05.Hacker has linked his number in 3rdlink and disabled my email access.Now i am unable to login to my account.Hacker is blackmailing me and saying he will band my account for 10year.I dont want to loose my Mythic-fashion id.As i am the owner of this id i know how i am feeling rightnow.I have email and apple id login but i cant access to the game.Hope you understand my issue.Thankyou
#questions

[west vapor]

Hey @snow anchor
We are unable to handle such matters through the community.

Please contact customer service in-game for further assistance with account related issues.
Make sure to provide them all the requested and necessary information to speed up the process.

Here an example to get to a support agent:

[snow anchor]

@west vapor.Thankyou for replying me.But just now i opened my id .Hacker has banned it for 3months.what can i do now

[polar marsh]

Please refer to the private message from @polar marsh for further information, @snow anchor.

[west vapor]

As mentioned, please contact in game customer support so they can help you.

[limpid moth]

When will we updated about this new pmpl qualifiers? Which regions will have this format and if pmco will still happen?

[west vapor]

I recommend you to watch the PMGC Grand Finals on our PUBG MOBILE ESPORTS YouTube channel from Jan 21-23 to not miss out the important announcements you all are waiting for!

[icy gyro]

Hello. My situation is this, I went into the army in July 2021. And while serving in the army, I lost my phone along with my account. I only remember the nickname: SnupiRurkRu. He has been actively playing since season 4, the last time he visited somewhere between June 25 and July 4, 2021.

[west vapor]

Did your account got compromised?

[icy gyro]

No

[drowsy pike]

@lime juniper sir

My account has been hacked hacker has linked his Facebook. I have third link

I try to remove facebook but is not removing

[icy gyro]

@snow anchor My situation is this, I went into the army in July 2021. And while serving in the army, I lost my phone along with my account. I only remember the nickname: SnupiRurkRu. He has been actively playing since season 4, the last time he visited somewhere between June 25 and July 4, 2021.

[drowsy pike]

Please halp me.

That account means a lot for me

@lime juniper

[storm flume]

Please contact the customer service for further assistance, @drowsy pike. Refer to subpoint 5.4 in #faq for further information.

[feral forge]

Do you have a social media or other login methods linked to your game account?

[icy gyro]

I only remember the nickname

[feral forge]

Unfortunately, if you do not have access to any of the login methods linked to the game account, the in-game customer service will not be able to assist you any way. The only method to access to the game account is through the login methods that is linked to it.

[terse turtle]

Hi Nadia
I have a small problem with the special moments

It played with sound and a black screen

I just want the video of the highlights with the last game only

I had a 4 kill and want to play it

[summer vessel]

Hello, Just like that, ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @summer vessel.

[ionic slate]

Can i access sent friend requests

That arent accepted yet

Ingame

[mortal apex]

That is not possible, @ionic slate.

[harsh mortar]

Hello My name is 「TDM」Hazam My account in the game has been banned without warning and without cause and I have not violated the terms and conditions of the game and I hope that my account will be returned and removed from it. This is my account ID 5321072404

[polar marsh]

Please refer to the private message from @polar marsh for further information, @harsh mortar.

[cedar elbow]

my rank didn’t increase pls help some one i pushing conqueror my id 5457076245

[dusty steppe]

Indeed help

[stiff kelp]

Hello. I'm reporting my problem. I was climbing in PUBG on the server "Europe" And now I have reached the level of "Crown 1" On the next day I decided to raise the rank of Ac. But after the end of the game, I had a bronze rank of 5. I immediately started checking everything. And I noticed that my server has changed. In advance, I want to make sure that I did not change the server myself. My server changed to "Middle East" But my real rank remained on the "Europe" server. I ask you to throw off the ban timer for 60 days to get back your old server and your rank. I also attach a video document:

[left jolt]

Is there currently a mic glitch? I can't seem to enable my mic in lobby and in-game. It stays disabled.

On edit: I've figured it out. I had to enable mic permission for PUBG MOBILE on IOS.

[civic sluice]

What is that??? hacker? He killed me out of the zone and from 1000 m ??? Player id : 5457048063

[night cloak]

I wanna download the beta but

[golden herald]

Please help me region change not ch

[dawn hearth]

Yh im having same issue

[night cloak]

Peace be upon you, my friend. A week and 2 I take that a week and 2 take that the month of Taym that was in my friend took that all of them and he was not using anything in cheating, and he uses this error in the game, and we hope to fix this error and remove the band from my friend and the team that was in My friend and I want to deliver superior quality, I have less than 100 points. May I apologize for this request, but it is possible to unblock my friend’s account and this is the hand of my friend’s account 51222336999

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[lime juniper]

Sorry that I did not notice your message earlier. Is it still relevant?

[sonic patio]

I logged in to the Vietnamese version by mistake can I go back to the global version I have been trying to go back to the global version for a long time I hope you can help me
ID 5178469166

[cyan citrus]

Once your account has been migrated to another version, you will not be able to use the same account again in the global version of PUBG MOBILE, @sonic patio. For further assistance with this, you may try to contact customer service in-game.

[sonic patio]

I sent them messages but they don't answer

[cyan citrus]

We will not be able to help you with this in any way, @sonic patio. A delayed response from customer service can be expected due to enormous number of requests every day.

[sonic patio]

I have a friend who was able to get his account back into the global by paying money. How much do I have to pay to get the account back?

[thin bison]

What happened to mirror world

[cyan citrus]

You cannot do that. Also, customer service will not ask you for money.

[sonic patio]

I've been trying to go back to the global version for two years and I'm sad because I can't go back after all this time☹️💔

[autumn hazel]

Any news on the new PUBG mobile Asian Games version??

[pallid briar]

We only provide community support for the global English version of PUBG MOBILE.

[pallid briar]

What happened?

[cyan citrus]

Again, not something we can help with.

[sonic patio]

Thanks. And I'm sorry for the inconvenience☹️💔

[night cloak]

@cyan citrus when I try to obtain code via email, It says completed

What that means, and everyday I try to obtain a code to login it says You reached the limit update or check your email, I checked my email nothing

[cyan citrus]

No worries. Please do come back again, should you have any other questions.

[night cloak]

But actually before 2 days I logged to my account

[autumn hazel]

I’ve been trying the same bro for months
I’m trying to bring my BGMI account back to PUBG mobile
I don’t know why this isn’t possible

If it can be transferred to another version, why can’t it be reversed
Just a simple procedure required

[night cloak]

@cyan citrus ??

[sonic patio]

If there is a solution, will you help me?

[sonic patio]

I've been trying for 2 years

[cyan citrus]

For the last issue, no. There isn't any solution.

[cyan citrus]

It means that code has been sent your email. If you are unable to receive the verification code, please try again at another time or contact customer service in-game for further assistance. There is daily limit to receive the verification codes, so you will need to wait until you can request for another verification code.

[night cloak]

It been 2 days trying and not working

[autumn hazel]

I contacted customer service
They had a tab for issues regarding retrieving accounts from BGMI
I don’t know why different departments of PUBG global are telling us different things

[night cloak]

I will try to contact in-game customer service, but what should I ask them

[cyan citrus]

Make sure that you have entered the correct email, @night cloak. You may contact the customer service for further assistance with. This is not something we can help with through the community.

[night cloak]

@cyan citrus Account Issues then?

Login Failure?

Or what I can't see cannot receive verification code

[cyan citrus]

Yes, you can try the available options according to your issue, @night cloak. Sadly, I'm not familiar with the procedure.

[night cloak]

Hot Topics?

[cyan citrus]

I'm not familiar with the process, @night cloak. You can try on your own.

[night cloak]

Ok

[potent timber]

Anyone else have a problem where the game freezes when you get a phone call? I’m on IOS and that bug has screwed me more times than I’d like to admit. I can’t easily put my phone on airplane mode without missing something important

[sonic patio]

They don't like to help us☹️💔

[night cloak]

@cyan citrus aren't you a real pubg mobile moderator

That bans people and like that

[cyan citrus]

No. We only provide community support through this platform, @night cloak.

[night cloak]

What about error 402

He has pubg mobile real channel and discord cerified moderator

[cyan citrus]

She is the community manager, @night cloak.

[night cloak]

Ah she*

She is real pubg mobile manager

Right?

[cyan citrus]

Yes.

[night cloak]

I have one more question, I heard pubg account some of them will be unsuspended right?

[autumn hazel]

Is there any way we can contact the PUBG officials directly??

[night cloak]

In-game Customer Service

[floral spindle]

DAY 11 OF NOTHING BEING DONE ABOUT HATESPEECH IN THE PUBGM

11 DAYS.
HARD IT IS TO BAN THESE ACCOUNTS AND DEVICES.

PATHETIC.
JUST SAY YOU DONT CARE... ITS EASIER.

[night cloak]

My friend have an account around 20k UC banned from year around 2 years banned for cheating and he did not cheat and he don't know how to complete with pubg service about his ban so he left pubg at all from that time so I want to make him happy asking If account getting unbanned @cyan citrus

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[autumn hazel]

It’ll take decades for them to reply
N most of the time, they are even not of any help

[cyan citrus]

False.

[deep garnet]

I got 10 years on my account and I'm on live

[polar marsh]

Please refer to the private message from @polar marsh for further information, @deep garnet.

[proud sandal]

Sir please help me i want to change my region

[cyan citrus]

What is the issue you are facing when trying to change your region, @proud sandal?

[proud sandal]

Im add my number but code is not coming

[unique eagle]

I want to change my region

[proud sandal]

@cyan citrus ??

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance.

[thin bison]

@cyan citrus mirror world is gone when does next event start

[cyan citrus]

No information in this regard, @thin bison. Please keep an eye on #news for more information.

[storm flume]

Please avoid going off-topic, @floral spindle. You may have unrelated conversations in #chat.

[shell shell]

@cyan citrus Hi I want to change my region but game shows my region in exactly where i am. I want to change it because I can't use my payment options. When i click to buy sth it says to me change your region. I can't contact w customer service in game so what should I do?

[cyan citrus]

You cannot switch to a region where you are currently not living, @shell shell. For customer service, you will need to select the available options according to your issue to connect to a customer service representative. One example could be Purchased Related Issues.

[shell shell]

Oh okay

[civic dew]

Says rank protection but I lost 33 pts still glitch?

[storm flume]

Please do not use languages other than English, @white phoenix. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[white phoenix]

😐

Is there a moderator here?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @white phoenix. Remember to read through #faq before asking questions in the support channels.

[white phoenix]

😐

[versed dawn]

Someone explain, hacker?

@cyan citrus

[cyan citrus]

Most probably an issue with your network or the game, @versed dawn. Do you face this issue more often?

[versed dawn]

What network issue? My ms u can see is 20

[versed dawn]

See death replay also wtf is that

[cyan citrus]

Is this the first time you have faced this issue, @versed dawn? Again, it could be a bug. If you have doubt that player was cheating, you can report him through in-game report feature. Also, you can submit a report of the issue through #old in compliance with channel's pinned instructions.

[versed dawn]

Yes, i don't have this happen at all

If I died properly wouldnt I be able to see my death replay ?

Automated message disappeared, what I need to include again? @cyan citrus

In #old

[cyan citrus]

You may refer to the pinned message in that channel, @versed dawn.

[versed dawn]

Ok ty

[cyan citrus]

You are welcome.

[night cloak]

Anyone know how to change it so anyone can like my moments instead of just friends?

[narrow sparrow]

@cyan citrus why i can't access shop and cretes in beta

[cyan citrus]

Beta version is for testing purposes. Such exceptions are expected. You may provide your feedback about that through #old.

[narrow sparrow]

I saw videos on YouTube where some people can access cretes and they showed upcoming premium cretes

[cyan citrus]

Not something we can help with, @narrow sparrow.

[narrow sparrow]

Ok

[cyan citrus]

This is not a feature yet. You may provide your feedback about that through #old.

[cobalt bane]

Which emulator is best for pubg?

[cyan citrus]

We only recommend you to play the game on Gameloop.

[unique mango]

I want to change my region anybody help me

[cyan citrus]

What is the issue you are facing when trying to change your region, @unique mango?

[cobalt bane]

2 days ago . I played on gameloop it supporting 90 fps but game is lagging and giving 20fps

[unique mango]

Can't get the code to my phone number

[cobalt bane]

Even the charecter was not running smoothly . Is it any graphics card problem?

I hate to see sara charecter's face cuz she is so blurr

[elfin smelt]

if my account was banned by another person, could it get unbanned?

[cyan citrus]

For further assistance with Gameloop, please visit their official website or their Discord server, @cobalt bane. We only provide community support for mobile platform.

https://www.gameloop.com/.

[cobalt bane]

Thanks

[cyan citrus]

No. You may refer to #faq sub point 2.12 for further information. Also, please avoid repeating questions related to account suspensions.

[cyan citrus]

You are welcome.

[cobalt bane]

Same problem . They are not sending from 2 months i want to link email

[unique mango]

Here is my I'd can't get the code please some help me to change my region

[cyan citrus]

You may try again at another time or contact customer service in-game for further assistance with this, @unique mango and @cobalt bane.

[cobalt bane]

And is it safe to change regin using vpn?

[cyan citrus]

VPN usage is not recommended, @cobalt bane.

[cobalt bane]

Ok

[unique mango]

I face many glitch in TDm

First one is sound glitch

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @unique mango. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cobalt bane]

Everyone face this . And @cyan citrus is the cheer park ban ids glitch is real or fake?

[cyan citrus]

This is certainly false information, @cobalt bane.

[cobalt bane]

Ok

[gusty drift]

bgmi discord link?https://cdn.discordapp.com/emojis/617330174643404820.gif?size=60&quality=lossless&size=40

[celest shadow]

You may browse for it on the Internet.

You are doing great, but please do not advertise here, @kind ibex.

[kind ibex]

thanks sorry will not do again'

[cyan citrus]

Emulator players will only be matched with other emulator players, @night cloak.

[undone basin]

Nop

Some mobile players also connect

[cyan citrus]

That will only happen if they are playing with someone playing on emulator on their team.

No, @night cloak. You will still be matched against emulator players.

[hard urchin]

Hi mods i do Graphics Work can i post it in #media ?

[chrome dust]

New update release date ?

[hard urchin]

@celest shadow

[celest shadow]

If it is related to PUBG MOBILE, you can share it in #media.

[celest shadow]

Please keep an eye on #news.

[hard urchin]

This stuff

[celest shadow]

That is unfortunately not related to PUBG MOBILE.

[hard urchin]

Alright!

[rapid spruce]

Hy there yesterday I have changed my region from Israel to Pakistan and from that time my growing pack event is not opening it is showing on the top of screen but eventually didn’t opened How I can resolve this issue ??

[crisp sapphire]

Why can’t I get the monthly challenge set?

[storm flume]

Please avoid going off-topic, @wary wasp. You may have unrelated conversations in #chat.

[vale yew]

Is there any solution with m249 weapon ban in cheer park

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vale yew.

[pallid briar]

You need to review 120 cases correctly too in the current month.

[night cloak]

Ladies and gentlemen, I had a problem with the PUBG Mobile game. I was playing yesterday in my personal account and I entered with other people I don't know randomly and closed my account and went and then after a few hours I wanted to play again and I entered the game and I was surprised that my account had been banned why and how I don't know and I I spent a lot of money on my account and I did not think one day that I would risk violating any law or rights in this game. I am filing a lawsuit against your company because this is not fair at all. Thank you. Account ID (530770370)

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[buoyant blaze]

My acc is band without any reason its give me 1 day band and 10years for same reason
My id 5271117639
I need u check my acc and will now its take without any reason
And i.m play clear and rules unband srtrimer only or what
I.m not play with hack
Pls i need my acc

[polar marsh]

Please refer to the private message from @polar marsh for further information, @buoyant blaze.

[long vault]

Character ID:5905623518
Device:Xiaomi Poco X3pro
Internet Cellular ( Telenor)
Country Pakistan
Not show my basic Setting Region Country Option Please Help

[shy iris]

Sayın PUBG yetkilisi benim hesabım 01 04.2022 tarihinden 01.02.2032 tarihe kadar ban yedi.id5485229328.hesabimi inceleye bilirsiniz.hic kural ihlali yapmadım.cihazim Xiaomi olduğundan game turbo calisiyir PUBG isə bunu 3part uygulama zan etdi.hesabim büyük miktarda uc yatirdim.hesabima play gamesden giriş tapdım və ban yedim.hesabimin incelenip banımın kalkmasını rica ediyorum

[polar marsh]

Please refer to the private message from @polar marsh for further information, @shy iris.

[crisp sapphire]

Oh ok thank you

[cyan citrus]

The option to change your region is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR).

[river bobcat]

I mistankli change my server how to change now?

[cyan citrus]

You will need to wait for the cool-down to be over, @river bobcat. You cannot change your server before that.

[river bobcat]

How can i wait for 60 days? I need to push my rank

Very disappointedly

[cyan citrus]

We will not be able to help you with, @river bobcat. You should be more careful next time.

[warm radish]

Hi my account has hacked

[storm flume]

Please contact the customer service for further assistance, @warm radish. Refer to subpoint 5.4 in #faq for further information.

[normal fulcrum]

Hey @cyan citrus

So the device ban happens only to the players who cheats or it can happen to any type of ban? Like ban for misusing bugs/glitches.

[vagrant tulip]

For those who severely violated the terms of service.

[normal fulcrum]

In my opinion, a violation is a violation. There's no good, bad or severe violation. Even a small violation is a violation. So that's not the answer I was actually looking for.

[vagrant tulip]

It's not really good to start banning devices on small violations like usings bugs/glitches, Teaming up, playing with cheaters. They get a temporary suspension a week or a month for their violation which is more then enough but for those who gets banned for 10 years i totally agree that it should be from only this violation not waiting for him to violate on another account then it's considered as a severe violation

[normal fulcrum]

That's what I want to confirm. If the device ban occurs only for players using cheats or for any type of ban, such as ban for misusing bugs/glitches.

[cyan citrus]

You may refer to the following announcement for more information regarding device bans, @normal fulcrum. That's all the information available for now.

#news message.

[normal fulcrum]

Ok

[steep pine]

New update push date 💨💨

Any one know🤔🤔

[valid jewel]

@cyan citrus quick question, when I do the email verification do I put the Twitter password or any password id like?

[cyan citrus]

Soon. Please keep an eye on #news for more information.

[cyan citrus]

Email verification for what exactly?

[valid jewel]

My pubg account

[cyan citrus]

Are you asking about third link email, @valid jewel? Could you please elaborate or share a screenshot?

[valid jewel]

No I’m just asking if I wanted to put a email verification what password do I put

[cyan citrus]

We recommend you put a different password for your every login method, @valid jewel.

[valid jewel]

Ok

[quiet quartz]

Hi

Sir please help me i want to change my region

[cyan citrus]

What is the issue you are facing when trying to change your region, @quiet quartz? Also, please do not publicly share attachments that contain your personal information.

[cinder glen]

Goodmorning, I have a problem there someone added a phone number to my account and now I can't access my account because when I log in I'm asked for a verification code and the code is sent to the phone number

[quiet quartz]

Varifecation code not send

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts.

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance.

[quiet quartz]

Kindly try again 17 times

[cyan citrus]

This is not something we can help with through the community, @quiet quartz.

[cinder glen]

I have contacted them but they ask me for the first payment receipt and the date of creation of the account and I do not remember the exact date but I remember what season I have created and for the payment receipt I have a receipt for the last few months but support does not accept I do not know what to do

I sent them all the evidence that this is my account, but they don't help me

[cyan citrus]

You should provide the required information to the customer service, @cinder glen. They may otherwise be unable to proceed. Such information should only be available to you. You may try to contact the customer service for the purchase method you had used. As we only provide community support through this platform, we will not be able to help you with this in any way.

[cinder glen]

I sent them all the information that proves my ownership of the account, but the only problem is that I do not have the first payment receipt because it is a long time ago, anyway thanks for your help

[cyan citrus]

Again, not something we can help with, sadly. You are welcome. Please do come back again, should you have any other concerns, @cinder glen.

[quiet quartz]

Sir please help me i want to change my region

[dry osprey]

What day will the next update be?

[cyan citrus]

You have already been answered. Please avoid repeating the same question.

[quiet quartz]

Please give me developer link

[cyan citrus]

Soon. Please keep an eye on #news for more information.

[dry osprey]

But I did not find the information I wanted in it ):

[cyan citrus]

More information will be posted in #news soon, @dry osprey.

[dry osprey]

Thx

[cyan citrus]

You are welcome.

[waxen lion]

still not geeting 90 fps on my oneplus 9R. done all process theat given

@cyan citrus

15-20 days waited . no update or anything

[ember iris]

Hey @cyan citrus i have re installed my game ans tried to join my friend in cheerpark but still getting same error message. I downloaded game in another phone and made new account and asked my friend to invite me in same cheerpark but stil got same error

[cyan citrus]

It is possible that your device does not have required specifications or the game has not yet been optimized to provide the required Frame Rate option for your device. You can submit the form below to let the developers work on providing the 90 FPS support for certain devices.

https://forms.gle/e1cyNbdzbbhAuYWQ6.

[waxen lion]

I already done all of ur given process 15 days earlier. my device specification's well above then ur required 90fps bench mark . dont repeat the same ans over & over again. give a proper solution @cyan citrus

[ember iris]

@cyan citrus can you give a solution for this problem? I have tried to contact game support in game but there is no option for my problem. What i am supposed to do?

Wasted so much time in downloading everything again and problem is still there.

[cyan citrus]

Please submit a report of the issue through #old and include the following details, @ember iris.

▫️ Numeric User Identification
▫️ Device
▫️ Network
▫️ Country
▫️ Screenshot/Video.

[ember iris]

In feedback tab on discord?

[cyan citrus]

We are not the one to provide solutions. It is up to the developers.

[cyan citrus]

Yes.

[tiny swan]

My account been muted for no reason

[cyan citrus]

Please avoid using inappropriate language in both text and voice channels to avoid such penalties in the future, @tiny swan. If you believe that your mute was not fair, you can contact the customer service in-game for further assistance. This is not something we can help with.

[tiny swan]

i have already contact customer service but it doesn’t help

and I didn’t use any inappropriate language

[cyan citrus]

This is not something we can help with, @tiny swan.

[sullen lion]

this pmgc token! we need 5000 tokens to open the next crate! so will we get 5000 from jan 14-pmgc final date or we have to open that upcoming box with what we have collected earlier? @cyan citrus

[pallid briar]

You can use the tokens you have already collected. You will be able to get more coins as the PMGC Finals happen and you can open the crate with the tokens once you have enough.

Plus there is an in-game daily event where you can earn points by playing 3 matches daily which should mean you'll have enough if you finish those for one more day.

[sullen lion]

Okay so if i open with what i have already! I alread opened the 1200 box and i got the outfit, now if i open what will i be getting? there are some gift cards out there and other stuffs like statue etc. should i open that, is it useful!?

[pallid briar]

You can open each of the crates once. You can click on the crate itself to see the rewards you can possibly get along side the one of three reward you can choose.

[sullen lion]

yeah i know that, thats where i collected these all! Im just confused abt the event...incan understamd, but is it worth opening 4x1200 crates? and what i will get, confirm permanent items? i mean i already got the outfit i opened 1 crate! now if i open, can i choose the aug skin?

or the thing which im opening will give me items from the bottom draw?

[pallid briar]

You can only open each of the crates once.

[sullen lion]

okayy!!

okay suggest me! should i open more of 1200 crates? or should i colleect today and open the 5000 one...?

[left hound]

How can report hackers manually
I have video proof of hacking

[lunar tapir]

why flagship phones like xiaomi 11, oppo find x3 pro, samsung s21 ultra, poco f3 and xiaomi 11 ultra doesn't support 90fps

[junior birch]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search. You can also submit a report through https://bit.ly/3uDSJZv.

[pallid briar]

You can't open more than one League finals crate. Like I said, you can only open it once which you already have.

[dense dock]

my clan shop don't have this tshirts any idea why and how to get them ?

[sullen lion]

Okayy!!

thanks

[tranquil viper]

You can only open 1200 crate once, you can't open it again. You have no choice but wait for the next crate

[sullen lion]

I think, ur clan must have high level...! idk for sure...

[sullen lion]

yeah i got it! and are you an architect? as your name says so?

[tranquil viper]

Yup

[dense dock]

nah if that was the reason i would be able to see the item in clan shop but it would be locked. the item doesnt appear anywhere.

[night cloak]

I did it just first time

I haven't done it before and It says that

Customer Service is not helping me at all.

[fringe hound]

why did they remove the mirror world mode

[night cloak]

@cyan citrus

Anybody could help me please

WHAT

This is not a question

For real

[cyan citrus]

This is not something we can help with, @night cloak. You may wait for the customer service to respond.

[night cloak]

This is support room, Always this gets to me I haven't try to do reset password

But there is nothing helps the customer service

they gives you steps, I have done steps nothing helps me

I do not get a email at all, and gmail is my only way to log into my pubg account

[cyan citrus]

Unfortunately, we will not be able to help you any further with this, @night cloak. We only provide community support through this platform. We are not affiliated with customer service.

[night cloak]

Then my account I would like to say Bye bye to it?

[static sleet]

The moderators in this Discord server are not affiliated with the in-game customer service, @night cloak. Hence, we are unable to assist with account-related issues. The most that we can do is to recommend you to take the issue to the customer service.

[night cloak]

The customer service is not a real men helps you

They give steps

The steps done, but nothing happens

I am still not getting a verification code

Nothing I can do with that?

Just nothing?

[cyan citrus]

Again, not something we can help with.

[night cloak]

What that means?

My account is gone?

[sullen lion]

so u r a student or a professional?

[winter chasm]

Someone know when premium crates will be available?

[night cloak]

Oh my godness

[sullen lion]

i see...idk..mine either...

[static sleet]

Please move to a discussions channel if you do not require assistance, @sullen lion.

[junior birch]

After custom crate ends.

[winter chasm]

And when is that🤣

[sullen lion]

When premium crate comes!

[junior birch]

In 9 days.

[knotty ledge]

Hi Pubg Mobile Support, USERNAME: WEGOBACK ID: 51243547383 COUNTRY:TURKEY ,PLS BAN THIS ACCOUNT. This player is swearing too much to the another players. This Player is saying too much bad words in Turkish Language. You can see Screenshoot in two pictures. I reported in the game but nothing happened.PLS BAN USERNAME: WEGOBACK ID: 51243547383

[coral quartz]

Hello does anyone knows how to ban my account for 7 days ?

[timber dune]

some one hacked my account and he added he's phone number i can't login to my account i need to unlink phone number for hacker . please help

[celest shadow]

If you have reported the player in the game, please wait patiently for your report to be reviewed.

[celest shadow]

Intentionally suspending your PUBG MOBILE account is not recommended. Please contact the in-game customer service if you need assistance. Refer to subpoint 5.4 in #faq for further information.

[storm flume]

Please contact the customer service for further assistance, @timber dune. Refer to subpoint 5.4 in #faq for further information.

[coral quartz]

Customer services aren't answering me and I can't wait because the hacker can take my account again anytime that's why I want to unlink my twitter and ban my account for 7 days

[night cloak]

When 1.8 release date ?

[celest shadow]

You can contact the in-game customer service and request them to unlink the unauthorized person's social media account.

[celest shadow]

You may keep an eye out for #news.

[barren summit]

My account is hacked, and someone was bought it. I asked where he bought it, and he said ( EldoradoGG ) 😭😭 please report it

[surreal lynx]

Upcoming update patch notes?

[storm flume]

Please contact the customer service for further assistance, @barren summit. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

It will be announced in #news this week.

[surreal lynx]

😶‍🌫️

[junior birch]

Please use #discord for such related inquiries, @astral thistle.

[coral quartz]

Will they unlink it straight away ?

[celest shadow]

As the customer service receives an enormous amount of requests every day, it may take some time.

[timber dune]

@celest shadow i wanna remove hacker phone number from my account ican't login to my account because of hem

[storm flume]

Please contact the customer service for further assistance, @timber dune. Refer to subpoint 5.4 in #faq for further information.

[true geyser]

ANYONE ONLINE?

[feral forge]

Hello, @true geyser. How can we help you?

[true geyser]

CAN WE TALK IN DM @feral forge

[feral forge]

Regarding?

[true geyser]

I NEED HELP

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @true geyser. Remember to read through #faq before asking questions in the support channels.

[true geyser]

Pubg m

[true geyser]

pubg m

@feral forge

[winged pewter]

Plz update to game news section or patch notes info ❄️

[true geyser]

CAN I GET FORM LINK FOR ESPORTS OFFICIAL ROOM CARD

[keen dock]

I reported this guy for hacking and got a message that no suspicious activity was found. He sat in a house in the blue zone for the last two circles and then killed my teammates and I by shooting us through a mountain while he was falling through the map. Hmmmmm 🧐

[onyx cairn]

Please refer to this message, please.@true geyser

[fervent plume]

Hey PUBG Mobile support team, my account has been hacked and I do not know about it. Some used my PUBG account and play with it. I get my account and link again but I find my account blocked. Please un banned my account I hope to refund me as soon as. I need my account and I can't spend my day without playing, and I hope you pay attention to my account. Ask and wait for your response eagerly

ID: (5393753802)

e-mail : [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fervent plume.

[storm flume]

Please do not use languages other than English, @waxen timber. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[robust ridge]

Hello pubg mobile
I want to change my region from France to Pakistan
But the problem is I can't have the verification code on my mobile number
Please help me to solve this issue
My character I'd : 5622353838

[waxen timber]

there is no button to attach when I write in support

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance.

[cyan citrus]

Are you referring to in-game customer service?

[waxen timber]

@cyan citrus yes

[azure skiff]

Hlo I want to change my region

[cyan citrus]

Please try to send another message and check again if you will have an option to attach files.

[cyan citrus]

Hello! What is the issue you are facing when trying to change your region?

[azure skiff]

Every match issue reconnecting

Plz help

[waxen timber]

@cyan citrus

[cyan citrus]

Can you try to send a message and check again, @waxen timber?

[keen dock]

Any response to this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @grave vale.

[azure skiff]

Hlo

Help me

[oak scaffold]

@polar marsh Hey support team,
My account has been banned
I know form in game support bot it has been banned Because using unofficial Game client and I didn't do That, and also don't know About it.
Please unban my account.
I hope to get my account as soon as.
I need my account I spent lot of money on that account . a I hope also you pay attention to me

ID: (5669692086)
Nickname: مرااكبى
Email: [e-mail]

[storm flume]

Please do not use languages other than English, @oak scaffold. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @oak scaffold.

[wispy crow]

Can We Know about the Patch Notes of Update 1.8

Tomorrow update will be rolled out And Still We don't have Any Official Patch notes

[cyan citrus]

They will be announced soon, @wispy crow. Please keep an eye on #news for more information.

[ionic slate]

hi, ppl saying tomorrow is the release date for 1.8... true?

[celest shadow]

Yes, the update is tomorrow. You may keep an eye out for #news.

[chrome dust]

Why so much delay in patch notes then

[celest shadow]

#old message

[night cloak]

why cqnt i open the box

i try pushing open but it wont open??

<@&481161015728406538>

can yall help me

[charred steeple]

My account is being opened by other user from Facebook ID I am unable to open my own account i have linked my phone number, Twitter and email in it but Facebook is of other person What should I do I need help @celest shadow

[celest shadow]

You can only open the treasure box once.

Please contact the in-game customer service for further assistance in this regard, @charred steeple. You can request to unlink the unauthorized person's social media account.

[charred steeple]

I didn’t know the person and he is opening it continuously I need help. I already contacted the customer service no replies yet so I am here

I have proof that it’s my id but he is trying to take it off from me I need help as soon as possible please

[night cloak]

dang fr thanks tho

[nova root]

Hello how can I claim the PDP Artist role?:)

[meager pumice]

@onyx cairn will this guy be suspended for sharing wrong informations.

[opaque saddle]

Not opening

[night cloak]

Hello sir my pubg account got hacked and hacker banned my account using 3rd party apps or plugins what should I do now?.i want to unban my account I spent lot of money and I love it please help.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[winter chasm]

I am pubgm haxer

Wont u report me @polar marsh

Jk

[onyx cairn]

No, he won't be punished as he just shares his thoughts.

[winter chasm]

Btw why is evoground gone :(((

I fell in love with zombie mode

[turbid crane]

when update coming to global version

[whole oxide]

Hello guys my account got banned because my friend using hack and i playing with him and i don't know
Now I want to send the game my messages and the videos of my game play but I can't found the email for this issue
Can anyone help me please?!
I got banned for 1 year

[polar marsh]

Please refer to the private message from @polar marsh for further information, @whole oxide.

[tame creek]

from which exynos and up shall I look for 60 fps support on PUBG MOBILE? and which one for 90?

[lilac timber]

The metro was closed on January 10, is there any information when this mode will be returned again. I'm looking forward to the new season of "Metro"

[timber peak]

When is the new season coming

Can you confirm the date

[lime juniper]

We will announce it soon. Thank you for your patience.

[undone kestrel]

@lime juniper
Any news of some random bans, will the players be reviewed?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @undone kestrel.

[inland gale]

what does exactly happen if i purchase the group purchase pack? <@&481161015728406538>

[storm flume]

Use of any unauthorized third-party software designed to modify or interfere with the game is a violation of our terms of service and will result in an account suspension, @tired fractal.

[floral acorn]

Hi my account was banned.i want to tencent review my ban

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @floral acorn.

[inland gale]

alboz i need help

so i bought the group purchase perk and now i have 35 uc left will i get the rp when it comes out for free?

[static sleet]

You will be able to purchase the Royale Pass at a discount and obtain additional UC when invited players join your group.

You may be required to have at least two successful invitees to successfully form a group.

Please read the event rules by tapping on the '?' icon through in-game.

[inland gale]

i still dont get so right now i have 35 uc left do i need to buy more for the rp when it comes out or no?

[meager pumice]

Oke

[dull oxide]

What with PUBG (PC)

[static sleet]

You will not be required to purchase anything with UC in order to obtain the Royale Pass Upgrade Card. You may want to invite your friends to your group in order to receive additional UC perks.

You can invite friends through in-game and also share your unique group code in the #activities channel and a screenshot of it in the #media.

[inland gale]

thank you bro 🥰

[thin bison]

When does update start

[mortal apex]

Please refer to this message, @thin bison.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @dull oxide.

[inland gale]

i cant seem to find my emote button and i dont want to reset my hud is there anything i can do?

[long vault]

Solved My Issue

[static sleet]

What is the issue?

[long vault]

Region Option not show my basic Setting

[static sleet]

The emotes button could be placed by you behind the settings menu as provided in the screenshot. If you can't figure out a way to pull it out of there, I'm afraid you may have to reset your controls settings.

[static sleet]

Due to legal restrictions, some countries/regions do not permit transfer of account data once an account is registered or transferred to the aforementioned countries/regions.

Contact the in-game customer service for further assistance with this.

[long vault]

Ok thanks

[inland gale]

couldnt find it so guess i have to reset it

🥲

[untold juniper]

New update coming today?

[inland gale]

no

[sullen lion]

yeah

[hollow crest]

السلام عليكم ممكن اتواصل مع الدعم ضروري ؟

[storm flume]

Please do not use languages other than English, @hollow crest. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[static crypt]

when is comming new update

[hollow crest]

Hi. Can I contact support? It's necessary, thank you

؟

[night cloak]

pubg new update date and time pls

[static crypt]

yes

[pallid briar]

@night cloak@static crypt.

[static crypt]

he annoucing 1 day before the update i whant to know now

[stiff hare]

Have you checked in basic settings if you have Use emote option disabled?

[pallid briar]

It will be posted in #news! Please be patient.

[hollow crest]

I want to contact customer service ?

[static sleet]

Refer to the subpoint 5.4 in #faq for instructions on how to contact the in-game customer service, @hollow crest.

[hollow crest]

‏Customer service Doesn't help

[hollow crest]

Customer service doesn't help but the in-game answering machine

[inland gale]

yea its on

[static sleet]

For account-related issues, the most we can do is to provide instructions on how to contact the in-game customer service.

[night cloak]

hello i need help my account got lost by a thief and he do the mobile number link and i can't login again anymore

[lunar tapir]

what about poco f3?

[celest shadow]

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6 if your device is not listed below.

[celest shadow]

Please do not behave disrespectfully here, @velvet bone.

[velvet bone]

It's not my fault though

I do not want to be disrespectful but what can I do if they're being disrespectful to me?

[still pebble]

The update is today?

@celest shadow

[celest shadow]

Yes, you may keep an eye on #news.

[celest shadow]

If they are behaving inappropriately in the server, you may report them in #discord.

[still pebble]

Aight

Thanks sir

[night cloak]

hey

what happened

i just completed a match

im supposed to be crown v

but its saying im still diamond 1

i gained 13 points

but im diamond 1 still

i was at like 3690

and gained 13

so i should be crown v now

wtf happenedp

<@&481161015728406538>

@lime juniper

hello

[celest shadow]

Please provide us with a screenshot of your career results, @night cloak.

[autumn hazel]

Yo what is wrong with your customer service man??
Id contacted them with my first account 3 weeks ago but still no reply.
Just yesterday I’d contacted them again with my second account and they replied to that one.
What is going on??

[night cloak]

Hello dear developers why I was banned in the pabg metro played calmly and flew ban unbante please

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[thin bison]

What time exactly is the update

[storm flume]

We currently do not have a specific release date for the upcoming update, @thin bison. Once we do, we will publish further information in #news.

[valid parrot]

Will pubg optimize galaxy fold 3 to 90fps?

@celest shadow

[vast wagon]

<@&481161015728406538>

<@&481161015728406538>

<@&481161015728406538>

[polar marsh]

Please refer to the private message from @polar marsh for further information, @vast wagon.

[storm flume]

Please do not use languages other than English, @shell sierra. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[shell sierra]

Hello support team, I have a problem with my account, I am from Egypt, I don't have a region/country in my account, so I don't know what the problem is...so can you please refer me the region/country to my account this is

ID :- 5435571087

[feral forge]

If your account is created or registered in the European Economic Area (EEA) regions, or you had switches your region to one of those countries in Europe, due to the General Data Protection Regulation (GDPR), which is a government law, you are not permitted to change your county/region.

[obsidian path]

Hello mods ,is the new update rolling out today??

[floral spindle]

DAY 12 OF NOTHING BEING DONE ABOUT HATESPEECH IN THE PUBGM

12 DAYS.
HARD IT IS TO BAN THESE ACCOUNTS AND DEVICES.

JUST SAY YOU DONT CARE... AND YOU APPROVE OF RACISM AND HATESPEECH.

[obsidian path]

@feral forge

[storm flume]

We currently do not have a specific release date for the upcoming update, @obsidian path. Once we do, we will publish further information in #news.

[feral forge]

Your report has already been forwarded, please be patient for a response and avoid repeating the same inquiry, @floral spindle.

[shell sierra]

@feral forge

So i can't solve it yeah?

[fiery cedar]

@feral forge Update Rolling Out Time ?

M7 Royal Pass Release Date

[feral forge]

No. Due to the GDPR laws, you are not allowed to change your region/country.

[storm flume]

We currently do not have a specific release date for the upcoming update, @fiery cedar. Once we do, we will publish further information in #news.

[shell sierra]

Okay thank you so much for your time

[polar marsh]

Please refer to the private message from @polar marsh for further information, @haughty briar.

[night cloak]

Is this Pubg Mobile New 1.8 Update ? Should I Update Or Not ?

Waiting for 1.8 update for poco x3 pro 90fps 🥺 every poor boy dream

[winged pewter]

Where is 1.8 patch notes why so delay ❄️?

[short igloo]

How do i report facebook cheaters when their page URL is custom words and you guys ask for numerical link???

@cyan citrus

Can you help?

[sullen lion]

yes this is

[late charm]

Hello all where is update???

[flat atlas]

Send the link of pubgm 1.8 update

Why was delay?

[narrow sparrow]

@feral forge which user can access cretes and shop in beta pubg mobile

[late charm]

Where upbate ????

Today or not

[winged pewter]

Please update the pubg mobile website right now

[wintry monolith]

Do I come here for help with a Authentication problem on my account?

[cyan citrus]

Please share a screenshot of the issue you are facing, @wintry monolith.

[safe yarrow]

Hi i need help someone change my login

[cyan citrus]

Please keep an eye on #news for more information, @night cloak.

[cyan citrus]

Hello! What is the issue you are facing when trying to change your region?

[elder surge]

Is ther u unranked mode now bro?

[cyan citrus]

Please keep an eye on #news for more information, @elder surge.

[elder surge]

Today it was there in my account

I don’t know what happen 👀

[night cloak]

need support

help

someone help need an professional

<@&481161015728406538>

[feral forge]

Hello, @night cloak. How can we be of assistance?

[elder surge]

When I checked now got disappeared 👀

[night cloak]

I was forgot my email along with the password

for that now i cannot link my mobile number thats a big problem for me

i need to buy the growing pack so i gotta change region

how do i find out my email

so i can confirm which w
email will get the verification code for reset password

[short igloo]

@cyan citrus you didn't even reply am i invisible to y'all?

[night cloak]

@short igloo yeah they aint giving response

[winged pewter]

@cyan citrus when pubg mobile website apk update in india time?

[wise furnace]

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @wise furnace. Remember to read through #faq before asking questions in the support channels.

[wise furnace]

I cannot play in classic matches

I can provide a screen shot

My acc was banned last year but it got unbanned I was able to play classic all day today but for about an hour now it won't let me play

[winged pewter]

@wise furnace your game version?

[cyan citrus]

No information regarding this. Please keep an eye on #news for more information.

[feral forge]

It is your e-mail so only you should be able to know it. You can also check your e-mail and search for "PUBG MOBILE". If you find a confirmation mail for your linked e-mail address, then that should be it.

[night cloak]

I FORGOR

Tenks

[late charm]

Where is update 1.8 ???

[acoustic inlet]

hey , i'm really sad from pubg support that i report player who cheating into tiktok live stream a week ago and the support not even ban him with 100% prove that in stream he is cheating and also record the game for them with all his details , what you guys need from us when we are trying to make our game clean without any cheater and the support wont do there step to ban them ? @lime juniper sadly i use your sheet for report the player !

[pliant yew]

There is no 90 fps option in PUBGM in OnePlus 9R which has 120hz. Waiting since 6 months

[cyan citrus]

Soon. Please keep an eye on #news for more information.

[pliant yew]

@cyan citrus

[cyan citrus]

It is possible that your device does not have required specifications or the game has not yet been optimized to provide the required Frame Rate option for your device. You can submit the form below to let the developers work on providing the 90 FPS support for certain devices, @pliant yew.

https://forms.gle/e1cyNbdzbbhAuYWQ6.

[rigid basalt]

Patch notes ?

[golden comet]

Where can I report account issues ?

[cyan citrus]

Please keep an eye on #news for more information.

[cyan citrus]

Could you please add more details?

[night cloak]

update date is the 14th it has been teased on the posters when u start a match

[hardy jungle]

Good morning, has the update arrived?

[night cloak]

14th january

[golden comet]

Support to get the PUBGM account fixed, there’s features that can’t be accessed

[cyan citrus]

Could you please share a screenshot of the issue you are facing, @golden comet?

[hardy jungle]

Mo on the basis today ?

[night cloak]

it was expected.not confrimed

but pubg teased it.it will come on the 14

[hardy jungle]

@night cloak Thank you so much ❤️ 👍

[night cloak]

no problem enjoy!

[night cloak]

i thinks there’s another way to contact pubgm support.not through ingame.try that

[night cloak]

its not here

[night cloak]

pubg leaked.the spider man mode and said it will come on 14th

i am talking abt spider man mode

@fathom void still no update

[golden comet]

When starting a classic match this error occurred. Was able to play before until today about a year ago the account was “banned” for insufficient funds and couldn’t play w/ friends. someone bought me the battle pass and got a refund on their card or something and caused the issue, i was banned for 15 days and the account was Semi broken since

[cyan citrus]

Please contact customer support in-game for further assistance with this, @golden comet.

[winged pewter]

@fathom void how to get new update?

[golden comet]

I’ve tried. I’ve contacted them provided the email and ID and messaged numerous people and no one knew what to do or how to help

[cyan citrus]

Unfortunately, this is not something we can help with through the community, @golden comet. You may try to contact them again.

[night cloak]

wait till the 14 jan. friday even if u open the app u can see it

^

look

[cyan citrus]

Please keep an eye on #news for more information, @night cloak.

[lean cloak]

11 AM GMT+00 i guess

[night cloak]

cant find

[low meadow]

Fix this

[slim relic]

Hi can i ask something?

[cyan citrus]

Yes, @slim relic. Please state your question.

[slim relic]

When does the Bonus challenge competition open for the European region

[cyan citrus]

No information regarding this, @slim relic.

[slim relic]

@cyan citrus where can i ask ?

[rapid spruce]

Hy there yesterday I have changed my region from Israel to Pakistan and from that time my growing pack event is not opening it is showing on the top of screen but eventually didn’t opened How I can resolve this issue ??

[cyan citrus]

We will not be able to help you any further this. You may try to contact the customer service in-game.

[winter fiber]

hello mod

help

[cyan citrus]

It is possible that the event is not available for your region. For further assistance, you may try to contact the customer service in-game.

[winter fiber]

Is coda-shop official trusted UC partner for Pubg mobile? @cyan citrus

[rapid spruce]

I have contacted them many times but no reply at all

[cold arrow]

hello i know this is not a mobile but why my pubg in steam said ERROR servers are receiving too many request? how to fix this

[cyan citrus]

This is not something we can help with through the community. A delayed response from customer service can be expected due to enormous number of requests every day.

[storm flume]

We provide community support only for the global English version of PUBG MOBILE here, @cold arrow.

[wispy crow]

Growing pack event is also available in Pakistan Region

[split basalt]

whats the release date of spider man mode

@cyan citrus

ok

@deft birch

[rose swan]

hey I like to change my region I accidently change my region season 13 I don't know I want to change my region to Pakistan

it giving me an error

[cyan citrus]

Which error, @rose swan?

[cyan citrus]

Please keep an eye on #news for more information.

[deft birch]

When will the update be released?

[cyan citrus]

Soon. Please keep an eye on #news for more information, @deft birch.

[deft birch]

Nothing on #news about the “time” or “date” , but ok thanks I appreciate it

[cyan citrus]

That will be announced soon, @deft birch.

[rose swan]

i want to know what time the update will come

[deft birch]

Thanks 🙏

[cyan citrus]

Soon. Please keep an eye on #news.

[rose swan]

can someone elaborate

[cyan citrus]

You are welcome.

[night cloak]

They posted a video on youtube with releasing date Jan 14 Check it

[winged pewter]

Sometimes they saying on 12th and 14th...lots of confusion...so when coming update...i mean when update website for latest 1.8 apk?

Or website update around 4p.m. today india time

[thick yew]

Is the update delayed?

[storm flume]

We currently do not have a specific release date for the upcoming update, @thick yew. Once we do, we will publish further information in #news.

[echo kernel]

@storm flume PUBG mobile global update

[winged pewter]

@lime juniper mam sorry for ping!
Please update the pubg mobile website for new update 1.8 apk
Right now🙏🏼

[pallid briar]

Please wait patiently! Patience is the key and repeatedly asking won't help, sadly. It will roll out eventually. Keep an eye on #news.

[pallid briar]

@echo kernel @thick yew.

[winged pewter]

@pallid briar ok sorry

[fluid ore]

When does season restart? Exact date and time?

[mellow orchid]

Hello Sir When My Region Change ???

[sturdy yacht]

@pallid briar update is today or tomorrow

[mellow orchid]

I complete my Compliant

[gusty acorn]

1.8 update when?

[winged pewter]

Update will not come for now according to my assumptions @gusty acorn

Its delayed i think

[quasi prawn]

Hi im not allowed to log in to my account as it asks for a code confirmation from my mobile number , i just bought it like a week ago or smth and im still struggling with logging into my account

[vagrant tulip]

What did you bought ?

[winged pewter]

Why removed patch notes from to website and why upload before?😠

[uneven fjord]

Tell me about account tarnsfer in bgmi

How to recover account pubg global to tarnsfer in bgmi

I leave in Pakistan

i am not play bgmi please return it pubg global

Why you do that?

[safe yarrow]

Some did this with my account now what can i do

[uneven fjord]

i understand but how to that

[safe yarrow]

I did not link phone number

How in gamr

[uneven fjord]

What i do my account global transfer in bgmi?

[still vessel]

Sir urdo speaking not English

[uneven fjord]

English bolo sir g

But i want my account in pubg global

[storm flume]

Please do not use languages other than English, @uneven fjord. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[uneven fjord]

you do that

[vagrant tulip]

@uneven fjord Stop repeating yourself over and over again. Once your account is transferred to another version it's not possible to recover it to the global version ever again.

[storm flume]

Please do not use languages other than English, @still vessel. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[vagrant tulip]

It's also not possible for the customer support to recover your account to the global version nor anyone in this community.

[still vessel]

please sir remove 3rd link email in pubg account..not respond customer service

[uneven fjord]

but i want my account in global

[celest shadow]

Please contact the in-game customer service for further assistance in this regard as we are unable to assist players with in-game account issues through the community in any way.

[celest shadow]

Once you have transferred your account to a different version, you will no longer be able to transfer it back to the global English version of PUBG MOBILE.

[astral scarab]

I need a code for the beta

i will upload a video to youtube in this content

I would like to have a massage

[uneven fjord]

But gave me my account in global version

[storm flume]

You can participate in an ongoing beta version by navigating to Beta Test Invitation within the global version's recommended events, @astral scarab. For more general information, please refer to https://bit.ly/3BT8RKg.

[uneven fjord]

Why you transfer in bgmi?

nothing need just give me my account

[celest shadow]

You or someone who has access to your PUBG MOBILE account has performed this action. Unfortunately, it is not reversible and we are unable to assist you with this matter here.

[astral scarab]

I need a beta version section to get video of new skins @celest shadow

[storm flume]

Please avoid going off-topic, @uneven fjord. You may have unrelated conversations in #chat.

[astral scarab]

@celest shadow

[celest shadow]

There are no such sections in the beta version.

[astral scarab]

how do i know

How do they know?

[celest shadow]

These are data-mined content, @astral scarab. We recommend that you create videos that do not violate PUBG MOBILE's terms of service.

▫️ https://www.pubgmobile.com/terms.html

[night cloak]

@lime juniper @celest shadow Pubgm UAE.server down?

???

[little sundial]

please help i lost access to my pubg mobile account because the facebook account linked to it was closed. my id 5559550588

😩 😩 😩

[celest shadow]

Please elaborate on your issue.

[celest shadow]

Please contact Facebook's customer service for further assistance.

▫️ https://www.facebook.com/help

[night cloak]

?

Can u tell weather the server is down or its our network issue

[storm flume]

You may use #activities to look for other PUBG MOBILE players to perform in-game activities with, @strong cove.

[celest shadow]

The servers are not offline. It may be an issue with your Internet connection.

[little sundial]

there is no option to restore your account without facebook

[night cloak]

Our whole clan is having the issue

😑

[celest shadow]

Please provide us with a screenshot of the issue.

[azure skiff]

Hlo I have a reconnecting issue in pubg

[hollow pumice]

We paid Uc to open 6 guns slots and 3 cars where will that go?

[azure skiff]

Help me

[hollow pumice]

@celest shadow

[strong cove]

@celest shadow

I got ban 20 mins without any reason

Why whats the problem

Its showing that

We have terminated your connection because of data error with your client..

[polar marsh]

Please refer to the private message from @polar marsh for further information, @strong cove.

[storm flume]

Please refer to subpoint(s) 4.9 in #faq for further information, @strong cove.

[unique coyote]

what to do, my sound in pubg completely disappeared, I tried to reboot the phone, recovery too

[azure skiff]

Go to setting & audio

[unique coyote]

I went in, changed all the values, everything is set to the maximum, it does not work

[azure skiff]

Humm I think it's your mobile phone problem

[unique coyote]

everything is fine with the phone, everything works in other applications

[night cloak]

when is update

[azure skiff]

Which device U have @KENSIYYY

[unique coyote]

iphone xr

[celest shadow]

You can perform a routine repair from the login menu and see if that helps with your issue.

[celest shadow]

Please refer to #news for further information.

[azure skiff]

Yes U r right @celest shadow

Do it @unique coyote

Bro

[storm flume]

Please do not use languages other than English, @true fox. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[hybrid ledge]

is the update now or tomorrow?

[celest shadow]

Please refer to #news for further information.

[unique coyote]

already done, didn't work

[winged pewter]

Please update the website apk
Slowly

[storm flume]

Please report bugs through the report feature in the top-right corner during matches or from the bottom-right corner of the main menu, @unique coyote. You can also submit a report in #old in compliance with the channel's pinned instructions.

[cyan citrus]

The APK will be available on January 14, @winged pewter. You may refer to #news for more information regarding the upcoming update.

[winged pewter]

@cyan citrus thanks

[cyan citrus]

You are welcome.

[small harbor]

@celest shadow I need help with something

[celest shadow]

How can we help you?

[small harbor]

A discussion was happening in #pubg-mobile about when is the new update dropping and I said “18-19th January” and then someone replied me with “Pak ki ma ko chota” which means F Pakistans mum😐

[celest shadow]

Please report them in #discord.

[small harbor]

Ty

[shadow mesa]

Hello. Can u help me. My PUBG mobile account was hacked. He link his Twitter and email. How can I delete them? I’ve got all payment information for last years and id

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @shadow mesa.

[shadow mesa]

Maybe there is another way? Because he got access in my account too

[azure skiff]

Anyone help me

I have reconnecting issue in pubg mobile

😭😭

[small harbor]

I have my Apple ID unlinked from everywhere and to make sure, I clicked on login with Apple ID and it took me to the create a new account page but for some odd reason it doesn’t let me connect it to an existing account. @cyan citrus is there any solution to it?

[azure skiff]

Every match i see reconnecting

[cyan citrus]

There isn't. Only customer service in-game can help you with compromised accounts.

[cyan citrus]

Please mention your device and country.

[azure skiff]

I have wi-fi

[cyan citrus]

I asked for your device and country, @azure skiff.

[small harbor]

@cyan citrus is there any solution to this bro?🥺

[azure skiff]

Device oppo f9 pro
Country India

[cyan citrus]

Once you have logged in with a social media account in the game, you will not be able to link the same social media account with another PUBG MOBILE account.

[cyan citrus]

As the game is currently not available in your region, we will not be able to help you any further with this.

[small harbor]

What if I have unlinked it from the account I created before and now want to link the unlinked one with another account

Wouldn’t that be possible?

[near pond]

Is it possible to transfer account from from EEA to Non EEA region

[cyan citrus]

You have mentioned yourself that you have tried to log into the account with the same social media account, @small harbor. You cannot link it with another account even if you don't create a character.

[cyan citrus]

This is not possible.

[azure skiff]

some matches I play goodly &
Some matches reconnecting issue

[lilac escarp]

How to get roles?

[cyan citrus]

You may refer to Levels section under Roles in #735483472432594994 for more information. For future reference, please use #discord for such questions. This channel is intended for questions related to PUBG MOBILE, @lilac escarp.

[azure skiff]

Some times I see
Server Didn't respond plz try again

[cyan citrus]

Again, not something we can help with, @azure skiff. You can try to contact the customer service in-game.

[meager pumice]

@cyan citrus today is update?

[azure skiff]

Ok thx

[cyan citrus]

Please refer to #news for more information regarding upcoming update.

[cyan citrus]

You are welcome.

[small harbor]

I appreciate you trying to help me with this and I thank you, but I don’t think you quite understand the main issue. The Issue is that I created an account with Google Play games about 1 year ago and through the year I linked twitter too to completely secure the account. About 3 weeks ago I thought that because I have an IPhone now, I wouldn’t need the Google Play game login so I unlinked it. The mistake I made was that I created and account with my Apple ID and to solve it, I connected my Google Play Login with the second account to unlink my Apple ID. Which was successful. Now I am trying to link the Apple ID with the free slot I have with my actual account(Apple ID is unlinked at this point) but it keeps saying that it is already connected somewhere.

[meager pumice]

14. Januar at 05:00 comes update on google play?

[cyan citrus]

I have already answered you for the same issue, @small harbor. If you did that, you will not be able to link it with a different account.

[small harbor]

Any solution or am I stuck with an Unusable Apple ID? There is no point creating an another account

[small harbor]

Ok, I understand. Thank you

[cyan citrus]

You are welcome, @small harbor.

[cyan citrus]

Please refer to the following announcement for more information. The time displayed there is according to your own time zone.

#news message

[azure skiff]

How I can update my pubg

[cyan citrus]

Please refer to #news for more information regarding upcoming update, @azure skiff.

[azure skiff]

It is not my problem @cyan citrus

How I update my pubg

[mellow orchid]

Hello @cyan citrus Tell Me when My Region Change ???

[long kettle]

Does that meann unranked classic mode is coming with this update ?

[mellow orchid]

I Compelet My Compliant

[junior birch]

Yes.

[azure skiff]

Yes

[long kettle]

Omg i die
Thanks 💀💀

[azure skiff]

How I update my gàme

[cyan citrus]

I have answered you here, @azure skiff. Please avoid repeating the same question.

[steep pine]

Anybody here

[celest shadow]

How can we help you?

[steep pine]

@celest shadow hey friend can you provide update link

Pubgmobile site has no update

[celest shadow]

Please refer to #news for further information regarding update 1.8.

[vagrant forum]

If it's being made available in 2 days then why does the first line say it rolls out today?

[celest shadow]

"Starts rolling out" means that it becomes available for small user groups and increases to larger areas over time.

[vagrant forum]

It takes two days to become available for everyone? That's strange

[shut hawk]

[lime juniper]

Will share the release schedule shortly. In #news, only the times for the 100% rollout are mentioned for "by".

[long kettle]

Do you think unranked classic mode will count towards RP too?

[celest shadow]

Yes, you can complete RP missions in Unranked Classic Mode.

[valid parrot]

Will pubg optimize galaxy fold 3 to 90fps?

[celest shadow]

Please refer to the pinned messages of this channel for further information regarding the 90 FPS option on PUBG MOBILE.

[obtuse mulch]

Hello

my account was hacked

[lime juniper]

Google Play Live Status

▫️ 10%: <t:1641992400> (<t:1641992400:R>)
▫️ 20%: <t:1642028400> (<t:1642028400:R>)
▫️ 30%: <t:1642037400> (<t:1642037400:R>)
▫️ 50% <t:1642068000> (<t:1642068000:R>)
▫️ 100%: <t:1642132800> (<t:1642132800:R>)

Iraq and Turkey are among the first regions to receive the update.

App Store Live Status

▫️ 100%: <t:1642122000> (<t:1642122000:R>)

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance.

[obtuse mulch]

From where

I can reach

can you send a link

Or gmail

[cyan citrus]

You may refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service, @obtuse mulch.

[mortal patrol]

Is next season not c1S4?

[celest shadow]

It is Cycle 2 Season 4.

[still pebble]

Would be there Cycle3 season 7 in the future?

[mortal patrol]

Season 7

I thought cycle 1 s4 or cycle 2 s1

[still pebble]

After Cycle 1 Season 3 ends There would be Cycle 2 season 4

Then c2s5,c2s6

[mortal patrol]

Understand.

[still pebble]

Then C3s7 i think

[winged pewter]

[mortal patrol]

I agree

[still pebble]

So Turkey will receive the update in 35 min?

[vagrant forum]

It kinda feels strange though, should have been C2S1.

[lime juniper]

It started rolling out on <t:1641985200> (<t:1641985200:R>).

[still pebble]

my phone's region is turkey and i didn't recieve the update

[junior birch]

Indeed.

[lime juniper]

There are many players located in Turkey. Not all of them receive it at the same time.

[still pebble]

okay thanks sir

[surreal jungle]

why is my fire button small, how to fix this

[pure raft]

But it wasn’t like this before, now some of my friends have update their game and we can’t play together until next 2 days cos apple store is in 2 days time

[umbral bay]

I did not get Spiderman Update

1.8 Version

Anyone please help me

[celest shadow]

Please refer to #news for further information regarding update 1.8.

[umbral bay]

Oh i will get it on January 14

[glad oasis]

why am i not getting any response from the team in here?

[winter locust]

When 1.8 will be available for emulator?

[eternal halo]

update no coming for me

[celest shadow]

What issues are you currently facing and how can we be of help?

[celest shadow]

Please refer to #news for further information regarding update 1.8.

[celest shadow]

Please refer to #news for further information regarding update 1.8.

[glad oasis]

not getting any verification code on my phone numbe

what i'm trying to do is change my country, but it asks me for phone number verification and when i put in my number, it doesn't send me a verification code

[celest shadow]

Please contact the in-game customer service for further assistance.

[eternal halo]

my devic android what come?@celest shadow

poco x3 pro

[storm flume]

Please refer to this channel's pinned messages for further information, @eternal halo:

:white_small_square: PC: Click on the pin icon located in the top-right of the channel.
:white_small_square: Mobile: Click on the channel name and select Pins located at the top.

[glad oasis]

yea. customer service isn't of any help
not even a little bit

[celest shadow]

Unfortunately, we are unable to assist players with in-game account issues through the community. You may submit a report regarding this issue in #old.

[glad oasis]

okay

[hearty herald]

I need urgent help regarding my pubg account is there anyone I can speak to

[celest talon]

Hello, my account has been hacked. Please help to communicate with one of the customers of the company

[night cloak]

I have a question about verification code It doesn't come to my gmail, how can I fix it?

There is no problem with the account, but I was receiving the code before some days.

[celest talon]

Please help me

[cyan citrus]

You have already been answered for the same issue. Please avoid repeating the same question and contact the customer service for further assistance. This is not something we can help with.

[night cloak]

?

I mean not same before

I am getting the code is sent

But it is not sent.

[cyan citrus]

Not something we can help with, @night cloak. You may try again at another time or contact the customer service.

[night cloak]

Oh

I mean there is nothing I can do with gmail since I am not receiving codes

[flat bobcat]

I don’t know if I’m asking in the right place, apologies if not. I want to use layout 2 in arena, but it automatically defaults to layout 1 and there’s no way to change it. I also can’t change layout 2 to layout 1 anywhere as far as I can see - is there a workaround?

[celest talon]

Please help me

Please help me

Hello, my account has been hacked. Please help to communicate with one of the customers of the company

[cyan citrus]

Please contact customer support in-game and customer service of your social media account for further assistance with compromised accounts, @celest talon.

[hearty herald]

Customer service is awfull, I have been trying to reach out on customer service and discord with no help or results,

I'm very disappointed no one can help me , I have payed alot of money on my account and no one can help me with my issue.

It's been one year and no one has helped me

[celest talon]

I dont understand

[cyan citrus]

Your account security is your own responsibility, @hearty herald. As we only provide community support through this platform, we will not be able to help you with this in any way. You may try to contact the customer service again or create a new account.

[cyan citrus]

You may refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service.

[hearty herald]

I have not been hacked, my account has been blocked from playing maps and playing with friends for no reason.

[cyan citrus]

Can you share a screenshot, @hearty herald?

[bitter star]

Last week when Payload was closed you could still make a Room and choose payload. This week when payload closed you can’t. Doesn’t make any sense.

[cyan citrus]

What was the response from customer service?

[hearty herald]

No response

[cyan citrus]

Did you try to contact them, @hearty herald?

[hearty herald]

Yes

[cyan citrus]

Can you please share a screenshot of your conversation with the customer service, @hearty herald?

[cyan citrus]

As you have reached out to the customer service today, please wait patiently while they get back to you, @hearty herald. It may take some time due to enormous number of requests every day. Try to attach the above screenshot as reference for your issue.

[hearty herald]

Can I speak to someone directly

Privately

[cyan citrus]

Customer service representative will get back to you soon, @hearty herald. Please keep an eye on your in-game ticket.

[hearty herald]

Ok thansk

[cyan citrus]

You are most welcome, @hearty herald.

[cyan citrus]

Feel free to provide your feedback about that through #old in compliance with channel's pinned instructions.

[onyx plover]

@celest shadow climb up windows and wall not working

[celest shadow]

Do you have the Jump/Climb buttons separated?

[onyx plover]

yes

but not working anymore

I lost a some score from this bug

cuz I can't climb up

[celest shadow]

Did this issue started happening after you updated the game to version 1.8?

[onyx plover]

yes

like that

[celest talon]

I need access to customer service

[cyan citrus]

The update is not officially available on Gameloop yet, @onyx plover. This is probably an issue with key mapping, so you may try to reinstall the game when update is officially released on Gameloop.

[celest talon]

I need access to customer service

[storm flume]

Please refer to subpoint(s) 5.4 in #faq for further information, @celest talon.

[robust wasp]

Oo

[night cloak]

How'd you do it?

[snow anchor]

ID-540461808
IGN-ḾﾑRIO؄٭

Why I got banned.I am iOS user and it says Frozen for 3month

[polar marsh]

Please refer to the private message from @polar marsh for further information, @snow anchor.

[night cloak]

How'd you do that?

[onyx plover]

Okay thanks

[robust wasp]

Its in the game

[night cloak]

It's frozen because you haven't update your game emulator

[cyan citrus]

You are welcome.

[robust wasp]

Check that out

[robust wasp]

Hey pubg please bring back old ranks

[short moat]

when 1.8 update come

can you tell me

[cyan citrus]

Please refer to #news for more information about upcoming update, @short moat.

[short moat]

why you dont know when it will come

[robust wasp]

14 january check this out #news

[short moat]

ok thank you @robust wasp

[celest talon]

My account has been hacked

[cyan citrus]

You have already been answered here, @celest talon. Please avoid repeating the same thing.

[celest talon]

Present

[storm flume]

Please do not use languages other than English, @rough socket. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[short moat]

what the ........ with you PUBG

[final cloak]

Cheapest phone that has ultra wide and macro camera? And 5g if possible??!? And can run pubgm smoothly?

[onyx cairn]

Which device do you consider to be the cheapest?

[final cloak]

The one which costs the less

[long kettle]

Wtf no way they added my outfit to mf soldier crate or wth?

[onyx cairn]

If your phone in question matches the minimum requirements, given in #faq 1.3, you should be able to run the game. Also please keep in mind, that the phone should not be that old to get the latest updates.

[night cloak]

<@&481161015728406538>

@lime juniper

is the update out yet

[neon patio]

Refer to this message for details on the update: #news message

As per the details in #news the update has not completely rolled out yet.

[cyan citrus]

Are you using an iOS device, @night cloak?

[neon patio]

I believe I understand your issue, are you stuck in an update loop?

I see, give me a moment to find the troubleshooting process for that issue.

[tranquil abyss]

somebody help me

[neon patio]

To clarify your issue. When the download finishes, the game restarts, and then has you download again (proceeding to repeat that process)?

Have you tried reinstalling the game?

[tranquil abyss]

pubg show me ban issue on login but i check my ban record there is no any type of ban records

[polar marsh]

Please refer to the private message from @polar marsh for further information, @tranquil abyss.

[neon patio]

Okay, you will want to reinstall the game. Before doing so, is your account linked to a cloud service like Google Play, Twitter, etc.?

Okay, try reinstalling the game and let me know if the issue still persists or not.

[sacred rose]

Hi, Hope you're all doing well, since this morning, i can't launch the game.
I start the game, it's loading and juste before taking un lobby, the game crashed and I don't know why ?

[neon patio]

To clarify, is the game continuously crashing before you get into the main lobby? Is it crashing during the loading screen, once you get into the lobby, or once you perform an action in the lobby (such as queuing for a match or interacting with UI)?

[near pond]

Anybody got 1.8 update?

[neon patio]

Few have, but it has not rolled out completely. See #news for more details.

Thankyou for the response

[sacred rose]

During the loading screen, the game crash and in get back in my android home screen

[late coral]

@static sleet

[neon patio]

I understand your issue, give me a moment to look into its troubleshooting process.

[late coral]

@neon patio

[sacred rose]

Yeah sorry bro, and ty for taking time to troobleshoot

[late coral]

this is real for pmco?

[neon patio]

I'll get in touch with one of the PMCO mods to confirm.

[unique mango]

Bro I can't login by FB why

[neon patio]

Can you try clearing your game's data and cache?

[unique mango]

@neon patio please solve this FB login

[neon patio]

Can you elaborate on your issue? What happens when you attempt to login via FB?

[late coral]

Ok bro just tell me?

[sacred rose]

Not going to delete my sensitivity and controls ?

[unique mango]

Login failed this problem is not coming to tweeter

[neon patio]

I believe it will, give me a second to check.

[sacred rose]

No problem

[unique mango]

This game is full off glitch

Is my account is ban

[mighty marsh]

Hi I Was in UAE my region was auto selected to UAE but now I am in Pakistan I want to change my region…. My account is linked to my email

[neon patio]

@unique mango If you were banned it would give you a prompt explaining that you are banned.

To troubleshoot your issue, make sure PUBGM has permissions on your FB account. Also make sure that your FB account is not banned.

[mighty marsh]

???

[wooden pine]

Helo banned 10 year help mi

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wooden pine.

[bitter quiver]

How is the number assigned to the player when they enter the lobby ?

[unique mango]

Its error login by only via fb

[late coral]

@neon patio i have one question i have acc with email link but i don’t have access in that email me and nobody How can I unlink this email

[sacred rose]

So ? @neon patio

[mighty marsh]

@neon patio Hi I Was in UAE my region was auto selected to UAE but now I am in Pakistan I want to change my region…. My account is linked to my email

[turbid crane]

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