questions

[night cloak]

@earnest lichen It is a known bug. Hope it will be fixed soon!

[keen dock]

It’s not happening to everyone. My 3 teammates were fine x2 games. Mine crashes both games

[buoyant fractal]

Game is garbage 🗑

[night cloak]

We are aware only iOS users having the issue.

[eternal mesa]

@night cloak you better give these points back. 💀 sad for all those that lost those points

[stone pulsar]

yea i lost 47

[past python]

almost lost 100 points in 3 matches

[stone pulsar]

🙂

[night cloak]

@eternal mesa I highly recommend not playing any games.

[keen dock]

What?

[past python]

they need to give the points back

[eternal mesa]

@night cloak better turn off the game for others. So they don’t get the same problem

[night cloak]

Wait until an announcement is made.

[cinder gate]

why everytime i enter a runic power my game exits?

[stone pulsar]

like the announcement they never made for the mic bug

[night cloak]

@cinder gate It is a known bug. Hope it will be fixed soon!

[lime juniper]

Can you list user identifications?

[cinder gate]

thankz🥲

[past python]

announcement is not enought when you lost 100 points with just 3match even not entering the game

[buoyant fractal]

In the Inventory they is a voice bus since one month

[night cloak]

Can you guys write your character ID?

[buoyant fractal]

Why? To get banned? 😅

[robust comet]

Be wise guys, don't get back into the game , its not fixed yet. It's pain in the butt

[keen dock]

5257677624

[eternal mesa]

542162788

[robust comet]

5110434759

[past python]

5112250271

[brittle kettle]

I lost 57

[lime juniper]

Please keep them coming and a thread would be helpful.

[brittle kettle]

5252229005

[buoyant fractal]

Kiki, i play the game daily and I notice many bugs so I wonder weather Pubg M has also player they inform them about the experience

[eternal mesa]

536845804

5177202144

Also both of my friends game did this and this isn’t the only issue with their games 😂

[night cloak]

Server crash

[keen dock]

I think it lets you back in the game once the parachute deploys. Following someone else should allow you to get back in before landing 🤷🏻‍♂️

[eternal mesa]

Yes! I think that’s it

So lucky I escaped

[keen dock]

I should have recorded the 30 people landing together in Mirimar getting shot by one guy with a pistol

[eternal mesa]

Lol we’re you in that match where we landed campo militar?

[buoyant fractal]

Yes same here, there was halve of the map landing at the end 😅

[brittle kettle]

I should have record this when everyone got back it turned into a boxing tournament

[keen dock]

Nah. Right of junkyard

[ornate leaf]

514661718

[knotty pecan]

game has been crashing

[robust comet]

I feel sorry for 8 people in the first match, i got a dacia😬, i really felt badd

[night cloak]

If your game is crashing, please send your character ID in #929177901025345606.

[willow gate]

51302419564

[tardy crescent]

Why I can't access to this site from BD?
||Didn't ping her||

[night cloak]

@tardy crescent Are you sure the game isn’t banned there?

[vital zinc]

5398765393

[drowsy thorn]

Hello guys my pubg account is banned for 10 years with no reasson l not have cheat nor any kind of aids l really want play again on my account please unban my account l paid for rp and much more , guys have hearts please.
I'm very sad that I was banned,
ID:542124969
Nick: warCONE

[polar marsh]

Please refer to the private message from @polar marsh for further information, @drowsy thorn.

[lime juniper]

Thank you for being so helpful to report the issue and provide your details. We are looking into it now. Apologies for the incovenience.

[wispy plank]

Thank you, it is happening on ios only, the game closes as soon as we board the plane, the app literally closes by itself, tried to reopen it but it didn’t help, I was able to get back in when we were dropped from the plane

[fallen cobalt]

PUBG is crashing for many players in the plain

[cyan citrus]

This is a known issue, and team is looking into it. You may report it through #929177901025345606 and include your numeric user identification, @fallen cobalt.

[honest glacier]

hi
My account has been banned without any reasan knowing i did not violate the company's rules and did not use use any hack or other things. please take the problem as soon as possible
Thank you, Pubg, we are always with you and forever and for the best
We hope to recover my account to continue playing with you and progress at all times. Thanks again
id : 5210922180
Usernzme: ヅفـوڪس๛

Email: [e-mail]

[storm flume]

Please do not use languages other than English, @honest glacier. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @honest glacier.

[teal rivet]

Same. Game crashing on plane. iOS

[small solstice]

game also crashing on plane, ios

[worldly cosmos]

I can't change my region to Pakistan?
Id: 5218209416
2B • MahaRukhツ

[strange escarp]

game booting me out of the app on plane, ios

[cyan citrus]

This is a known issue, and team is looking into it. You may report it through #929177901025345606 and include your numeric user identifications, @strange escarp and @small solstice.

[cyan citrus]

Hello! What is the issue you are facing when trying to change your region?

[worldly cosmos]

They are asking for the number and after putting the number they don't even send confirmation message and then notification comes error !

[cyan citrus]

Do you have the email linked to your account, @worldly cosmos?

[worldly cosmos]

Yess!

[floral spindle]

YouTube Premium Collab Perks event not refreshing Daily Login again.
https://imgur.com/gOq55Yg

[spice oyster]

wait why is game crashing?

[worldly cosmos]

But they only ask for the number

[cyan citrus]

Please try to log into the account with linked email, and attempt to change your region again. If the issue is persistent, contact customer service in-game for further assistance with this, @worldly cosmos.

[graceful onyx]

The game is crash when I enter the match from this afternoon

[floral spindle]

at this point it is impossible to get the reward due to lack of daily refresh. another broken event.

[graceful onyx]

I m testing again bc I lost 120points

[worldly cosmos]

But There is a error i can my region to any country but not Pakistan?

[dusty heath]

will there be a announcement when the game is playable again?

[cyan citrus]

The issue has already been forwarded, and team is looking into it. You may report it through #929177901025345606 and include your user identifications.

[cyan citrus]

Yes, there should be an announcement when the issue is resolved.

[cyan citrus]

Which error exactly?

[graceful onyx]

thank u

[stone pulsar]

if i change my region won’t i have to wait 60 days to change it agin

[dusty heath]

Its only ios crashing I think btw, all my android friend are able to play, if it helps to fix it

[cyan citrus]

That's right.

[lime juniper]

Can you please check if it crashes anymore now?

[stone pulsar]

yes i’ll start a game right now

[dusty heath]

Im gonna wait that others try it

[lime juniper]

We have fixed a suspected point and want to verify whether it is fine now.

[stone pulsar]

just waiting for you the plane one sec

the*

[dusty heath]

chad do you have ios device

[stone pulsar]

yea

[stone pulsar]

you fixed it

it’s good now

[lime juniper]

Awesome. Thank you for your support, everyone!

[stone pulsar]

np

[hollow path]

Omg it is fixed thank you pubg mobile @lime juniper

[lime juniper]

https://tenor.com/view/cat-i-love-you-in-love-gif-14227400

[wheat hatch]

Support service write me a valuable message at [e-mail]

[lime juniper]

Thank you so much for bringing it to our attention and being so helpful. Means a lot.

[worldly cosmos]

Parameters Something comes

[wheat hatch]

tell the support mail!

[pure raft]

What about our points!

[lime juniper]

Checking.

[cyan citrus]

You will need to long into the account with your linked E-mail, @worldly cosmos. If the issue is still persistent, please contact customer support in-game for further assistance.

[wheat hatch]

hey where are you?

I need urgent help!

[worldly cosmos]

Can i change my email password because i guess i forget my password

[cyan citrus]

[e-mail]. However, the email can only be usable for general queries and cheater reports.

[pure raft]

Are we going to get our points back from the server hacks? Cos tf I’m pushing and I just lost 50+ point to that!

[wheat hatch]

I wrote there. they don't answer me! I have urgent business.

[cyan citrus]

Yes, you can. You will be able to change your password after you have entered a wrong password multiple times.

[cyan citrus]

You can contact the customer service through in-game. For more instructions, you may refer to #faq sub point 5.4.

[wheat hatch]

my valuable account was stolen from me. I cannot restore it.

I do not have access to the game. it was stolen from me

Support service please respond to my letter! my mail: [e-mail]. I am looking forward to your message.

[cyan citrus]

For compromised and stolen accounts, please contact customer support in-game and customer service of your social media account, @wheat hatch. This is not something we can help with.

[floral spindle]

Best advice i've read from PUBGM in ages

[wheat hatch]

what a shame. I wrote to the mail and am waiting for an answer.

[cyan citrus]

The email is not meant for such issues, @wheat hatch. Please refer to my above response again.

[wheat hatch]

I CAN'T ENTER THE GAME. SO HOW MY ACCOUNT HAS BEEN STEALED.

and I can't restore it. VK mail and tweeter were also stolen.

[lime juniper]

It will be evaluated, but that decision is not up to me. I have done what I can to convince the right people to issue compensations.

[floral spindle]

Password complexity and unique passwords per account is an important standard.

[cyan citrus]

You will need to have access to the game, and to your account, @wheat hatch. You can still try to contact the customer service through login menu. Again, not something we can help with.

[wheat hatch]

no. my account is worth $ 2000 because of this all passwords were stolen from me.

[floral spindle]

your account is not worth anything since the sale of accounts is against ToS, you mean you spent $2000 on a free to play game filled with bugs, exploits, and a game chairs.
For the value you place on it, I would have secured my accounts better. Cheers.

[worldly cosmos]

I have login with my email but still the same i can't change my region to Pakistan

[cyan citrus]

You may try to contact the customer service in-game for further assistance with this, @worldly cosmos.

[past python]

is pubg going to give our points back or not

[cyan citrus]

You may refer to this response, @past python.

[worldly cosmos]

I have but they didn't give me the right response

[cyan citrus]

Unfortunately, we will not be able to help you any further with this, @worldly cosmos.

[worldly cosmos]

What can i do now??

[cyan citrus]

You may try to contact the customer service again or report the issue through #old in compliance with channel's pinned instructions, @worldly cosmos.

[past python]

what about the lost points due to server crash will we get it back

[cyan citrus]

It will be evaluated as mentioned earlier, @past python. However, we cannot guarantee the compensations.

[worldly cosmos]

It is Pubgm error you people need to fix it... Many people are facing the same region problem to change to Pakistan

[cyan citrus]

Feel free to provide your feedback about the issue through #old, @worldly cosmos.

[floral spindle]

I need to DM someone about Hate speech not being handled by customer service.... Still.. after over a week in game report, reddit, here, and support .
Players are still playing, nothing is being done, and in game doesnt understand why these accounts are offensive

[ornate leaf]

What kind of hate speech? @floral spindle

[floral spindle]

https://i.imgur.com/e2y16M5.png

This should be the quickest easiest Ban ever.

[ornate leaf]

@floral spindle lol that’s pretty gnarly 😂

[night cloak]

I'm not getting verification code to change my country in game please fix it asap
My device redmi note 10
Country Pakistan
Phone number: [phone]
Pubgid: 5578861654

[vagrant tulip]

They will get their names changed not banned. Not everything is ban. As Piston already told you yesterday that you should report it to the ingame customer support and wait for 1 week if the names wasn't reset you may mention Piston or Error403 for that

[earnest lichen]

In game customer report doesn’t do squat. It’s just bots.

[flint wigeon]

yup wynn

[vagrant tulip]

They are real employees you just need to understand how to use it and answer the faq bot correctly. You don't need a human to answer millions of messages that get sent on daily basis that is either sometime useless or just that the support can't help with that.

[earnest lichen]

Fine, but it doesn’t change the fact that real employee support takes way too long to get, if what you said is even true.

[vagrant tulip]

Taking longer times doesn't mean that the employees are lazy or not doing their job they just have alot of requests to handle very carefully because a small mistake mean alot such as the hacked accounts etc. You need to have patience

Facebook, Google, Instagram, Twitter, Discord none of them have live support at the very least you need to wait for 24h for an answer through the email so what makes pubgm customer support better then those giant companies?

[floral spindle]

Except I have gotten responses to from a Customer Support Rep in my ingame ticket, asking for proof, I send the same image i Just did, they asked for proof. I send the same profile screen shots, they say send proof.

There seems to be a disconnect between your bots and racist hatespeech.

[earnest lichen]

It’s not the employees I don’t have a problem with at all, they’re just doing their jobs, which I understand. They’re doing what they’re paid to do. My issue is with the efficiency of system of getting that help. Bringing up hacked accounts, sometimes time is NOT something that is on the victims side.

[vagrant tulip]

Can you provide those screenshots?

[floral spindle]

Of What?

[earnest lichen]

It doesn’t even have to be one on one customer situations that I’m trying to hammer my point in. It’s the whole game, which has seen a massive rise in bugs and cheaters, and there’s no response to any of that.

[vagrant tulip]

The customer support for any platform or game have their Guidelines whatsoever you write to them the answer will be what the Guidelines are for example if you request to unlink an account in pubgm they will ask for registration date and payments failure to provide those they just can't do anything similarly with any support team it just depend on the way of communicating the information for you to understand it either by being so polite or just giving you the point straight forward.

[floral spindle]

There are a multitude of offenses ignored after you report them. IGNORED.
Report things, told no offense in game security, show them to someone finally and they say Oh Yeah for sure! then they get "justice"

Their process is broken, Im Inst III and dont care enough to keep doing it because they arent handled.

That is why things like hatespeech I drive home, they wont ban the real alternative game chair players, so might as well drive home what I can. Hatespeech is cut and dry. They should have no place in a global game.

[earnest lichen]

Yep. Also, the situation with the bugs like the parachute lag and the spiking ping in the servers. No response or patch notes for that. I’m sick and tired of having 100+ MS in my own server, even after trying EVERYTHING by the book.

Even several PUBG Mobile partners have addressed this and still nothing has been done.

I should know because I have several of them as in game friends.

[vagrant tulip]

Well about the bugs yes there is alot the developers always do their best to fix them in time but there is just some bugs that can't be fixed simple as that . About the cheaters you are so wrong about that the game has fought cheaters so hard I've played more then 250 matches this season barely 4 players was cheating. You just need to accept the fact that there is slot of players that is better then you in the game. Someshots may appear to you loke wow that's hacking but in reality it's that guys being good or it's a lucky shot not saying that there isn't cheaters but they are very very low in numbers if you look at the latest statistics each week most cheater doesn't get their way out of bronze.

[earnest lichen]

Like out of all of this, my biggest main complaint is that PUBG Mobile just keeps pushing out more and more content which leads to more bugs, rather than taking the time to fix the current bugs that damage this games rep.

Okay maybe my response about the cheaters was a bit of a stretch, which I’ll say is fair enough.

[vagrant tulip]

You have the classic maps without modes just play them. If you see that adding more content is a bad thing it's not if they didn't do that then what is the point of players playing more then 3 years in the same routine over and over again? Changes must happen not only to pubgm.

[earnest lichen]

I do. Problem is, matchmaking is quite dead in the other five maps besides Erangel. Specifically for Duos and Solos. Squads are just fine.

[mystic garden]

Sure would be nice if we can play the classic maps without the events. IF we even get into any match lmaooo.. are u aware that matchmaking lately is taking up to 20 mins ? Because there’s just too much going on🤦🏻‍♀️

[earnest lichen]

My point exactly.

[mystic garden]

Ur costumer support in game just said “ well if u can get into any match then select another map.” bruhhhh

[vagrant tulip]

About the matching time it was just an expected issue to show up sooner or later players usually see it more joyful to play with their Squad rather then solos and duos. Also countries with huge pool of players banning the game is also a big loss for the community of players and as a company. I'm pretty sure that the new upade have some changes in the maps that they will be more noticeable maybe that will push some more players to play.

[earnest lichen]

Right like I wanna play Vikendi and Sanhok for solos and duos, but 9 times out of 10 will there be NO ONE THERE.

[viral agate]

My account has been banned and I didn't commit any mistakes or any kind of cheating. A little while ago, I was playing with my account normally. I ask you to look into my matter carefully, and I swear to you that I did not make any mistakes. The reason for my account ban is that I use an unofficial game. I don't have the game from the Google Play store and the latest version. I ask you to reconsider my issue. Thank you.

ID : 51624457032
Username: 『بآكيツ』

حمس اثمح ةث

[storm flume]

Please do not use languages other than English, @viral agate. Refer to subpoint 3.1 in #735483472432594994 for regional communities.

[mystic garden]

I was lucky enough to get into a Vikendi match today. Haven’t found a match since dec2021 It was a solo. I mean i died early by a brown ghille but not complaining at all. I missed playing in the snow map so much😓

[polar marsh]

Please refer to the private message from @polar marsh for further information, @viral agate.

[vagrant tulip]

It's a lengthy discussion that i can i explain some of it but not here as this is a support channel and we took alot of time making conversations you may ise #pubg-mobile if you want to continue our discussion.

[vagrant tulip]

Can you report this in #old more voices for this issue will help change some things.

[mystic garden]

Wish me luck i have been spamming the same msg in feedback for a week now but thanks, I really hope something better is happening soon

[vagrant tulip]

You don't really need to spam it trust me there is Tencent employees that read each every message gets sent in #old

[solar heart]

Why don't you let me in Metro Royale

[cyan citrus]

The METRO ROYALE is not yet available for everyone, @solar heart. You may contact customer support in-game for further assistance with this.

[floral spindle]

Why aren't teamers treated with the same severity as other ToS/Rule violators ?

[tardy crescent]

Once it was banned. Now players can play normally. So it should be unbanned? (Didn't get any news from the government. They told 3months). 4months now...

in-game ping also stable(normal) as like before.

[fair flicker]

hello guys i hope you are good

i need to talk to cs of pubg as soon as possible

i can't talk to them through in-game because of the auto-replay messages

[tardy crescent]

Please state your concerns here. Available moderator will assist you with further informations.

[fair flicker]

ok thank you
I got banned from my old account was created since s2 that ban has no evidence or any proof for cheating i did nothing but playing and entertaining with friends.

Please guys you can be so humble if you remove that ban.

Please rethink of it and remove that ban

I have been playing this game since Beginning of S2.

I love this game so much and my account please guys you can do it I'm trusting you

I'm waiting for any response l will be pleased with it and will be extra happy if you remove that ban you guys will make one strange man happy for it ♡

Id : 5150516817

NAME : SKY |りﾑ尺ズ

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fair flicker.

[lapis flicker]

10 sene bn verdi kd sifirlanmadi önemli Anlarada ban vermedi bende hile kullanmadım anlayan varmı aşağıdaki metni

Sevgili asker
Bize bildirdiginiz form için teşekkür ederiz
Oyunda yasadışı işlemlerinizin olduğu için hesabınız YASAKLANMAYACAĞİNİ bildirdigimiz için üzgünüz ve hesabınız ihlal nedeniyle bir yasaklandiktan sonra süresi sona erene kadar önceden YASAKLANMAYACAĞİNİ lütfen unutmayın

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lapis flicker.

[mellow stirrup]

Any idea why Im having this issue? i have subscribed more than 3 months and It is glitched or what?

[dusk wigeon]

My account
Name: DÊVIL々DEATH
ID number: 5778811192
I will not play pubg anymore because I have UC and many other achievements in my account and you have banned my account without any reason... Please check and unblock my account i request My email [e-mail]

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusk wigeon.

[robust mortar]

Is anyone else randomly getting kicked from matches and not being able to get back in? Happening lots and I heard it’s IOS users

[spare portal]

Verification code is not recieved when i try to login through my email
Why?

[cyan citrus]

The issue has already been resolved. When is the last time you have faced the issue?

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this.

[spare portal]

I contact but there is no topic related to it
What should i do?

[cyan citrus]

This is not something we can help with through the community, @spare portal. You may report the issue through #old in compliance with channel's pinned instructions.

[robust mortar]

Awhile ago for me. But friends were talking about it today in discord. I wanted to ask for them. I assume it happened recently in duos and squads

[cyan citrus]

The issue has already been resolved, @robust mortar. Please let us know, should you face the same issue again in future.

[spare portal]

Can i change my region to Nepal.

My country to nepal?

[cyan citrus]

Yes, you can if you are located in Nepal, @spare portal.

[spare portal]

Yes i am located in nepal
But while changing the country to nepal
It asks for mobile number verification
And the code is not sent

[cyan citrus]

I have answered you above for the same inquiry, @spare portal.

[quick summit]

So no matter what I do I can't submit an appeal to Facebook and when it fails it says to log in and fix the issue but ofc my account is disabled so I can't do that . Anyway it's all for nothing the guy who did it got the pubg account banned😔

[low meadow]

Please fix m416 technocore kill effect kn smooth graphics

[cyan citrus]

That's intended for that gun skin to avoid performance issues, @low meadow.

[low meadow]

Mean? The kill effect on smooth graphic never fix? Its not showing properly on smooth graphics

[cyan citrus]

As mentioned earlier, it is intended for that gun skin the way it is, @low meadow. This is to avoid performance issues.

[brave topaz]

Sir plz jelp meq i cannot get reign verification code

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this, @brave topaz.

[solar heart]

I have been linked to the support game but have not received a response from them

[cyan citrus]

A delayed response from customer service can be expected due to enormous number of requests every day, @solar heart. This is not something we can help with through the community.

[solar heart]

Thank you

[cyan citrus]

You are welcome, @solar heart.

[low meadow]

Please fix this issue at upcoming update

[cyan citrus]

I have already answered you, @low meadow. This is intentional. You can still provide your feedback about that through #old.

[jaunty bloom]

i need help to change my ingame region to Pakistan

[cyan citrus]

What is the issue you are facing when trying to change your region, @jaunty bloom?

[jaunty bloom]

i have to link my mobile number and when i try so then i didn't get the verification code

[cyan citrus]

You may try again at another time or contact customer service in-game for further assistance with this, @jaunty bloom.

[jaunty bloom]

is this not any method to change region except of mobile number linking process?

[cyan citrus]

I don't think so, @jaunty bloom. You may try to log into the account with your third linked email and try again.

[median jackal]

Is the previous tier rest and the current tier rest are same, @cyan citrus?

[severe basin]

@lunar spindle

Yo

[lunar spindle]

Hi! Please state your concern.

[severe basin]

Lol got any info u can disclose on pmco 2022? Like isn’t registration supposed to be open already?

@lunar spindle

[lunar spindle]

PUBG MOBILE Esports plan for 2022 will be announced during the PMGC GRAND FINALS. So, make sure you do not miss out the live stream.

[brisk crane]

Admins can someone help us with receiving our prize pool from ESL PMPL S2 question?

Admin said that administration will contact us before 2022 starts, but still nobody did. DANIEL is not answering us. <@&639889499718942720>

[heavy vortex]

performance issues in what?

[earnest lichen]

I’m getting really sick and tired of my MS being over 100 in my own server. Even after restarting my device, logging out and doing routine repairs, my ms would spike from 40 to 130-150.

You guys need to definitely rework the connection to your servers, because THIS is what keeps happening.

[winter sentinel]

Hi I'm facing an issue On Poco F3 , when playing game the fire automatically slows or stop i have to re click the fire button to fire again?

[heavy vortex]

Funny why I didn't reply back then, but can low end device users even afford the gun skin?

😵‍💫

[cyan citrus]

Sadly, I don't have any further information regarding this.

[celest shadow]

We are sorry to read that you are experiencing this. Please submit a report in #old and include the following information.

▫️ Numeric User Identification
▫️ Device
▫️ Wi-Fi or Cellular
▫️ Country

[heavy vortex]

as expected

[celest shadow]

Can you provide us with a video recording of this issue?

[nova pollen]

My account is banned please help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @nova pollen.

[earnest lichen]

Seriously? What is that going to do for me? Is that something you tell everyone?

What are you going to do with that information?

[celest shadow]

The information you provide will help troubleshoot the issue you are currently facing.

[earnest lichen]

Yeah? When should I expect results?

[slim relic]

Hi can you help me

[celest shadow]

It will not be instantaneous of course, but we hope that you can cooperate and provide the necessary information for the developers to look into it.

Does this happen in all the modes for you?

[celest shadow]

How can we help you?

[earnest lichen]

Yes. i have been addressing this for weeks and nothing has been done.

I’ll provide the necessary information but I am seriously expecting some noticeable results because I am getting really frustrated with this.

[slim relic]

@celest shadow I want to change the continent..I opened the account on the continent of Europe and I want to change it to Africa..because I go back to my country

[celest shadow]

Thank you, that will be tremendously helpful.

[celest shadow]

Can you please provide us with a screenshot of your basic in-game settings?

[slim relic]

@celest shadow Yes wait a minute

@celest shadow The option does not exist

[celest shadow]

Can you provide a screenshot of the basic settings?

[brave topaz]

Sir plz help i cannot get reign verification code

[crimson tartan]

Hello sir, I reinstalled my game today and I am facing secondary verification code error. I am not getting verification code on my given number

[slim relic]

@celest shadow Is this?

[urban charm]

why is the mic still not working for pubgm

[storm flume]

Please contact the customer service for further assistance, @brave topaz. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

Did you click on "Obtain"?

[crimson tartan]

Yeah i did sir

[celest shadow]

Yes, that is it. The change country/region option is not available for PUBG MOBILE accounts created in the European Economic Area (EEA). This is due to the General Data Protection Regulation (GDPR). Please understand that this is not something we or the in-game customer service can assist you with.

[celest shadow]

Please perform a routine repair from the login menu. If the issue persist, please submit a report in #928199003353538601.

[celest shadow]

If you were unable to receive the verification code, you can try changing the verification method.

[slim relic]

@celest shadow thank you . Do you mean that there is no option to change that?

[crimson tartan]

I have only one way to get verification code and that is by my number

[celest shadow]

Yes, unfortunately, there is no option to change this. Thank you for your understanding.

[crimson tartan]

Kindly help me

[slim relic]

@celest shadow Thank you for your kind reply I love you bye

[celest shadow]

What is your login method?

[crimson tartan]

Sir I have 4 ways to log in to my account Facebook, Google play, my own Email and my number as well

And after that I set a secondary verification to protect my account and now I am not get code on my phone number

[celest shadow]

Did you log in using your social media accounts?

[crimson tartan]

I try to login through 4 ways but at the end they say please verify your account

[celest shadow]

Did you try this?

[crimson tartan]

Sir I have only one way to get code and that is only by sms

[lilac hazel]

I need country region change

Help me

[celest shadow]

You can maybe try obtaining the verification code later. If the issue persists, please contact the in-game customer service. Refer to subpoint 5.4 in #faq for further information.

[celest shadow]

You can change your country or region under Account and Safety in the Settings.

[lilac hazel]

I can't change I forgot phone number

[slender roost]

I joined the match can go around in the map before the match start but during on the plane it restart my game or it send me back to lobby

Does anyone know how to fix it ?

[median jackal]

Is the previous tier rest and the current tier rest are same, @celest shadow?

[storm flume]

Please contact the customer service for further assistance, @lilac hazel. Refer to subpoint 5.4 in #faq for further information.

[slender roost]

Yes

[celest shadow]

Does this happen for every match?

[celest shadow]

Yes.

[slender roost]

Yes sir

[median jackal]

Thank you.

[celest shadow]

Which mode and/or map does this occur on?

[slender roost]

Karakin

[celest shadow]

A simple routine repair should usually help if you have not performed this yet.

[slender roost]

Ok

[celest shadow]

However, should the issue persist after the repair, I recommend reporting it in #old with a video recording.

[lilac hazel]

How to change phone number in game

[crimson tartan]

I can't get to the game then how I would text to customer service?

[celest shadow]

It is not possible to change your linked e-mail address or phone number yet.

[celest shadow]

You may contact the in-game customer service from:

▫️ Login Menu: Select Help in the top-right corner of the login menu.

[crimson tartan]

Ok let me see

[hollow path]

Hi I have been experiencing really unstable ping for a few days even tho my wifi is working good

My ping goes from 20 to 100

And then it goes to 150

Is there any way I can fix this ?

[rain spruce]

Hello dear Pubg Mobile developers! Today I was banned for no known reason!
My nickname and id in the game
:『R2๛后ZloY再
: 51455852433
I have a game phone, maybe because of its function I was banned, I ask you to unblock my account!

[polar marsh]

Please refer to the private message from @polar marsh for further information, @rain spruce.

[opaque saddle]

Growing pack event is not opening after changing my region ☹️

[sour plume]

Well I think u have to change it back.

[opaque saddle]

Now its 60 days cooldown

[pallid briar]

Try performing a routine repair and see if that helps. It might be a regional event and the event may not be available in your new region.

[opaque saddle]

Thats available on other account and I already did the repair 💔

[cyan citrus]

This seems like an issue with your internet connection. Could you please mention your device?

[hollow path]

iPad Pro 2018

@cyan citrus

[opaque saddle]

@cyan citrus help☹️

[cyan citrus]

Please try to do a Routine Repair of the game from login menu and reset your network settings one time, @hollow path. You can reset your network settings through your device Settings > General > Transfer or Reset iPad > Reset > Reset Network Settings. Restart your device one time. Also, make sure that you don't have any background applications running when you are playing, and that your internet is not disturbed among different devices.

[cyan citrus]

Do you have same region on both accounts?

[hollow path]

Ohh thank you very much (:

[opaque saddle]

Yes

[cyan citrus]

You are most welcome.

[cyan citrus]

Got it! This might be because you have recently changed your region. You may try to reinstall the game completely through Play/App store. If the issue is persistent, please contact customer support in-game for further assistance.

[opaque saddle]

Okay thanks

[cyan citrus]

You are welcome.

[frosty belfry]

Region not changed please help

[tawdry fable]

I want to change my In-game region but Iam Unable to do so

[frosty belfry]

Pubg bot a mara region change kardo please help

[storm flume]

Please contact the customer service for further assistance, @fiery talon , @frosty belfry and @tawdry fable. Refer to subpoint 5.4 in #faq for further information.

[dawn geyser]

dont reveal ur mobile number brhh

[fiery talon]

Not real ph no 😋

[fiery talon]

Customer care center never give my reply..

[frosty belfry]

Quendi please help me

[ripe wasp]

hi. can anybody help me i got banned on emulator for 1 day. it says you have voilated pubg AGREEMENT

[polar marsh]

Please refer to the private message from @polar marsh for further information, @ripe wasp.

[dry drift]

Can anybody help me I changed my region for lower ping but it did not work so I want to change back to North America please

[cyan citrus]

You will not be able to change your region or server before the cool-down, @dry drift. You will need to wait for that to be over.

[dry drift]

aw man ok thank you

[cyan citrus]

You are welcome.

[raven dagger]

Hello Sir I want to change my Region to Pakistan Because I'm Pakistani. By Mistake I was change my Region to France so now I want to change my Region to Pakistan and there is change region Option available but I'm not getting Verification Code Please Help .

[night cloak]

I have a problem when I try to control the scoop it vibrates like playing a gyroscope

[cyan citrus]

You may try again at another time or contact customer service in-game for further assistance with this.

[raven dagger]

@cyan citrus please help I can't get Varification code

[cyan citrus]

Please refer to my above response again, @raven dagger.

[raven dagger]

@cyan citrus I Region is France I don't have Growing Pack Event Why? when Will You Guys Will Add This Event In France ?

[cyan citrus]

The event may not be available for your region, @raven dagger. You can provide your feedback about that through #old in compliance with channel's pinned instructions.

[raven dagger]

Why Sir So Please Change My Region To Pakistan Please Help

[flint fractal]

Hi Pubg i want to change my region

I've region/country issue , I'm unable to get verification code kindly help

Please reply

Please Sir change my region also to Pakistan thanks

[storm flume]

Please contact the customer service for further assistance, @flint fractal. Refer to subpoint 5.4 in #faq for further information.

[flint fractal]

i cant give my email

so thats why i am here

they are asking for email

what should i do

[hardy plinth]

is there any way to unlink the 3rd link

[cyan citrus]

No, @hardy plinth. You cannot remove third linked email and phone numbers at the moment.

[cyan citrus]

You should continue with the customer service. We will not be able to help you any further with this.

[shell prawn]

I need help asap

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @shell prawn. Remember to read through #faq before asking questions in the support channels.

[shell prawn]

Can someone recover their account once it has been banned

[cyan citrus]

Is your account suspended, @shell prawn?

[shell prawn]

Not mine, my friends, someone hacked is using it and I have proof about it

I literally have proof of him saying it’s a hacked account

[frosty belfry]

I.m not getting verification code to change my country in ge please help me
Country Pakistan
I.d 5121846000
Infinix note 7
Network telenor

[cyan citrus]

For compromised accounts, please contact customer support in-game and customer service of the compromised social media account for further assistance.

[shell prawn]

Where do I find it

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance.

[late acorn]

my rp match time is not bring increased why is that so?

[stray pulsar]

Hacker hck my I'd

[cyan citrus]

You may refer to #faq sub point 5.4 and 2.8 for further instructions on how you can contact the customer service.

[stray pulsar]

Hello

[errant shale]

@cyan citrus where i can contact pubg mobile by mail?

[cyan citrus]

The email is only meant for general queries and cheater reports, @errant shale. For most of the issues, you will need to contact the customer service through in-game.

[errant shale]

we are organizing PUBG mobile tournament i need a epsorts room card for it thats why i am here

@cyan citrus i have to 25k subs how to get content creater role here?

[night cloak]

I'm not getting verification code please fix

[pallid briar]

Looks like you've reached your weekly RP Match Time limit.

[pallid briar]

Please contact the customer service in-game for further assistance.

[night cloak]

Hello

[pallid briar]

Please refer to this pinned message:
#questions message

[pallid briar]

Please refer to the roles section of #735483472432594994.

[late acorn]

what is that?😟

[night cloak]

I already report in game but not one is getting verification code on their numbers there is big issue for everyone while changing country to Pakistan

[pallid briar]

You can only earn a certain amount of RP Match Time every week and it seems like you reached that limit. You can get more next week which will be in a day.

[pallid briar]

In that case, you may try again later. We are unable to assist you with account related issues.

[late acorn]

ohh i thought i could complete 1500 minutes in a week. Thanks for clearing things

[night cloak]

Verification code is not sending by pubgm

[warm tundra]

Hi My account with ID number 5223962716 was once again due to 10 years ban and seven data changes, but I want my account to be re-examined for 1 day, please, I have a lot of effort.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm tundra.

[timber iron]

Where is my region change option please fix that

[vagrant onyx]

i am ranking in squad will i get season token if i play duo or solo and rank up ?!

🤔

[cyan citrus]

The option to change your region is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR).

[timber iron]

Plese fix that iam from pakistan
Set my region to pakistan please please please

[sullen lion]

You will only get tokens, for the ones which your rank is high!!

[timber iron]

@cyan citrus

@cyan citrus please fix my refion to pkaistan

Region to pkaistan 🙏

[sullen lion]

Even if its in solo and you have reached conq..you will get all the season tokens and if you rank up in squad you wont get tokens as you have already collected in solo...

@vagrant onyx

[timber iron]

@sullen lion

[tardy crescent]

@cyan citrus

[cyan citrus]

This is a legislation and not something we or customer service can help with.

[sullen lion]

Bro you cant change region...

maybe create a new account using vpn..so u get a different region from the start

[timber iron]

@cyan citrus so how i change my region possible or not

[sullen lion]

turkey has good events, russia and israel, connect there and create..u can get ur region

[sullen lion]

not possible broo

[cyan citrus]

You cannot do that due to legislation issues. As you have already been answered, please avoid repeating the same question.

[sullen lion]

if the option is not there u cant change, even if it is there you can change only at a certain number of days once

[cyan citrus]

VPN usage is not recommended. Please avoid misleading other players.

[tardy crescent]

Bunk#3717, maybe you missed this

[cyan citrus]

Unfortunately, I don't have information regarding this.

[sullen lion]

Okay! But i wasnt able to transfer accnt to bgmi due to issues and the date is over..and if i use pubg i need to download with vpn..to login also...and everybody uses a vpn at times...also it is stated in guidelines it wont lead to suspension but its not recommended...i can understand u, but as a player in the community, i tend to help him on his problem..

[timber iron]

Iam pakistani i do that by mistakly in starting of pubg mobile to connect id with EEA area😩

And i cant change my region

[sullen lion]

Bro you cant change, yeah done topic! Ask some other questions herre!

Or they will ban you and me for replying!

[timber iron]

Ok brooo

[sullen lion]

Yes you cant change region! No one will support! Create a new account as i told above.

Have a good day

[dusty lodge]

Hello Dear Authorized Team I have been suspended for no reason even though there is no violation in my account. I want my account to be reviewed again.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusty lodge.

[timber iron]

I just downloaded discord for my problem but they didnt help me

Bye bye

[warm tundra]

I created a request in pubg mobile, but there was no response and my ban period is still ongoing and I was banned unfairly, is there anyone to help me with this?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @warm tundra.

[dusty flame]

Dear Pubg Mobile Official, Your Player with ID number 51403359685 ‎٭AzizYLDZ٭ My Account Was Banned for 7 Days Even Without Any Rule Violation I Request My Account To Be Re-examined.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dusty flame.

[analog spindle]

I want to speak with one of the employees

[silk inlet]

hello, how do i link my pubg account with discord?

[vagrant tulip]

Download the game from pubg mobile main website

[silk inlet]

link?

I play on gameloop

is that possible..?

[vagrant tulip]

https://www.pubgmobile.com/home.shtml

[vagrant tulip]

I don't really know

[silk inlet]

I just want to link it since my account was hacked by INDEX links, Fake links, Free uc, they linked it Email/Phone number and Facebook

[latent whale]

i got ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @latent whale.

[silk inlet]

no support sucks

[silk inlet]

@cyan citrus

[floral mantle]

Hey there PUBGM Team, I want to change my Country/Region from USA to Pakistan urgently. Please help me to change the Country/Region before 104d.

[vagrant tulip]

You can't you need to wait for the cooldown no matter what is the reason

[floral mantle]

Smh

[final basalt]

My account is connected to the third link and the link is not with me, can you help me?

؟

[fervent sapphire]

@polar marsh I need some help from your support team about my account please!

[cyan citrus]

For compromised accounts, please contact customer support in-game for further assistance.

[cyan citrus]

Please add more details about the issue you are facing.

[fervent sapphire]

I game support does nothing for me

[final basalt]

How do I contact customer service?

[fervent sapphire]

@cyan citrus in game support doesn’t help in any way, I need to speak with someone personally

[hardy plinth]

how to unlink the 3rd link??

[fervent sapphire]

No not my problem

[final basalt]

@cyan citrus

[hardy plinth]

@amber minnow ?

[strange geyser]

Hello, how will the game account be restored if the linked social network is blocked, but I have a username and password from it.

[cyan citrus]

Through in-game. You may refer to #faq sub point 5.4 for further instructions on how you can contact the customer service.

[cyan citrus]

Please state your issue first.

[hardy plinth]

how to unlink the 3rd link ?? @cyan citrus

[cyan citrus]

It is not possible to remove third linked email and phone numbers at the moment, @hardy plinth.

[hardy plinth]

no way??

[final basalt]

thanks♥️

[fervent sapphire]

@cyan citrus its a long story but my account was stolen, can not reclaim Facebook account that was linked to it because the email linked to my Facebook was deleted as well. The stolen PUBG account is still active and I have proof it was mine! Pictures, videos, and in-game purchase receipts.

[cyan citrus]

You are most welcome.

[fervent sapphire]

@cyan citrus I have spent literally thousands of dollars on in-game purchases and spent years completing challenges! There has to be a way that the support team can reclaim my account 😩

[cyan citrus]

We will not be able to help you with compromised or stolen accounts through the community in any way, @fervent sapphire. Also, your account security is your own responsibility. Please contact the customer service for further assistance with this.

[fervent sapphire]

@cyan citrus Customer service does nothing about it! I’ve sent emails, reported the account multiple times, and nothing happens.

[cyan citrus]

Again, not something we can help with, @fervent sapphire. You may try to contact them again or create a new account.

[lime juniper]

All players affected by the game crashing earlier today will receive Classic Crate Coupon (x1) as a compensation. Please keep an eye on your in-game inbox during the next 3 days.

[fervent sapphire]

@cyan citrus well then how can I get in contact with an actual customer service person and not just some bot that’s going to have me read some forum

[silk inlet]

Phone number link doesnt show how to fix?

[fervent sapphire]

@silk inlet u talkin to me?

[silk inlet]

Anyone that would help..

my account was hacked and the hacker linked 3rd link

🤦‍♂️

Email so iw ant to link phone number

But doesn't show

[cyan citrus]

You can only contact the customer service through in-game. You will need to record your issue through AI and select the available options accordingly to connect to a customer service representative.

[silk inlet]

@cyan citrus

[cyan citrus]

Please contact customer support in-game for further assistance with compromised accounts, @silk inlet.

[fervent sapphire]

I have tried that but never takes me to an actual person @cyan citrus

[silk inlet]

How do i link my account with discord tho,?

[fervent sapphire]

@cyan citrus the account was apparently sold to someone that is currently using it.

[silk inlet]

@cyan citrus isnt this offical server why can't they help in here

[cyan citrus]

Again, not something we can help with, @fervent sapphire. As you have already been answered, please continue with the customer service and avoid asking about the same issue here.

[fervent sapphire]

Agree with @silk inlet

[cyan citrus]

We only provide community support through this platform. We are not customer service. This is the reason that we are unable to help players with issues related to accounts.

[silk inlet]

Customer service Doesn't help

I'v been contacting them for more than 5 months

[soft field]

I'd like to report a issue regarding synergy

[silk inlet]

how suck

[fervent sapphire]

Well thanks for your help anyways @cyan citrus I know this is probably constant issue and probably annoying

[wicked parrot]

Sir please help me i want to change my region.

[cyan citrus]

Please add more details about the issue you are facing.

[cyan citrus]

What is the issue you are facing when trying to change your region?

[cyan citrus]

You are welcome, and thank you for your understanding.

[storm flume]

Please avoid going off-topic, @velvet bone. You may have unrelated conversations in #chat.

[velvet bone]

Wth

I'm talking about PUBG

Wow

[soft field]

I have made 300 points of synergy with my partner but I can't request him to become standing partners

[cyan citrus]

You will need at least 400 synergy with your friend to become their partner.

[storm flume]

Please do not use languages other than English, @wicked parrot. You may refer to subpoint 3.1 in #735483472432594994 for regional communities.

[fervent sedge]

Hello Sir Please Help Me

[wicked parrot]

Can i sent you a video?

[cyan citrus]

Please describe your issue first, @wicked parrot.

[cyan citrus]

Hello! How can we help you?

[cunning blade]

hey wana help me?

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @cunning blade. Remember to read through #faq before asking questions in the support channels.

[soft field]

@cyan citrus but I have made synergy points over 300 and I could request them to become my partner

[wicked parrot]

I want to change my server UK to pakistan

[soft field]

But this particular friend doesn't appear in my connections

[fervent sedge]

I Am changing my region But Code Was Not Send 😫

Please help me

[cunning blade]

I ran into teammates who were attacking each other on the subway just for some objects

[cyan citrus]

It is clearly stated in the Partner rules.

[cunning blade]

he can get ban?

[soft field]

@cyan citrus where does it say this ?

[silk inlet]

phone number doesnt show or 2 step

[cyan citrus]

The option may not be available for your account, @silk inlet. You can try to contact the customer service in-game for further assistance with this.

[fervent sedge]

@cyan citrus sir please help me

[cyan citrus]

Please report inequitable behavior and such players directly through in-game report feature or in-game customer service.

[soft field]

I have checked the synergy part, tapped every question mark icon I never found where it says you need to get 400 points to become partners

Even if iam low on points why doesn't my friend's profile show in my connections

[cunning blade]

ok thanks

[wicked parrot]

Hello please help me

[cyan citrus]

You will need at least 400 points, @soft field. You may refer to my above response.

[cunning blade]

bro censore ur numbre phone

[silk inlet]

L pubg

[soft field]

@cyan citrus even if I need 400 points to become partners then why doesn't his profile show up in my connections?

[cyan citrus]

It is possible that you have removed your friend from your connections recently or vice versa. In that case, you will need to wait for at least 7 days to establish a connection again.

[silk inlet]

Its suck anyway even they cant help you if your acc was hacked

im gonna just delete it

[soft field]

@cyan citrus no I haven't

[cyan citrus]

@wicked parrot, do not share attachments that contain your personal information. As mentioned earlier, please describe the issue you are facing.

[soft field]

@cyan citrus this issue occured two months ago and I removed him from my friend list and friended him again , I lost all the points I had with him

[cyan citrus]

Removing your friend will reset all the synergy points, @soft field.

[soft field]

I made all the points with him again but why doesn't he show up in connections is the problem

@cyan citrus I know that

[wicked parrot]

I am changing my region but code was not sent to me

[cyan citrus]

For how long?

[cyan citrus]

Please try again at another time or contact customer service in-game for further assistance with this.

[soft field]

@cyan citrus what ?

[cyan citrus]

For how long is he not not showing in your connections, @soft field?

[fervent sedge]

Please Help Me

[wicked parrot]

I was trying to change my server around 6 months and everyday i will try it but code was not sent.

[silk inlet]

😛

my mythic fashion acc rip my money

[cyan citrus]

This is not something we can help with, @wicked parrot. As mentioned earlier, you can try to contact the customer service in-game for further assistance.

[cyan citrus]

You have already been answered. For discussions, you can use #chat or #pubg-mobile. Please avoid cluttering the support channel.

[fervent sedge]

Pkease Help Me Sir

[soft field]

@cyan citrus 1.5 months

[cyan citrus]

You may try to contact the customer service in-game for further assistance with this or report the issue through #old in compliance with channel's pinned instructions.

[fervent sedge]

I am Changing My Region But It Dose Not work ☹️☹️

[cyan citrus]

Please do not share attachments that contain your personal information, @fervent sedge. You may need to describe the issue you are facing when trying to change your region.

[wicked parrot]

Hello

[soft field]

@cyan citrus was this to me ?

Ok

[fervent sedge]

@cyan citrus Sir Please Help Me Please

@cyan citrus sir the Code Was Not Send So You Tell Me what i am Doing Now

[cyan citrus]

You may try again at another time or contact the customer service in-game for further assistance with this, @fervent sedge.

[subtle bison]

Will Global PUBGM have 30 day room card available to purchase just like the Korea version?

[soft field]

@cyan citrus I have gone in feedback to report my issue but no one will respond to me if Iam only allowed talk every five minutes

[cyan citrus]

No information regarding this, @subtle bison. You may provide your feedback about the game through #old.

[subtle bison]

👍

[soft field]

And Everytime a bot keeps responding to me

[cyan citrus]

That channel is only meant to record your feedback, @soft field. You should not always expect a response.

[soft field]

Iam trying to report an issue @cyan citrus not giving a feedback

[cyan citrus]

You can also report issues through there, @soft field.

[soft field]

@cyan citrus that's what I was doing

And you told me to go over the #old channel

To further resolve my issue in which I didn't even get a response

[fervent sedge]

@cyan citrus When Code Send Then it Dose Not Work Please Help Me sir

@cyan citrus I Need Your Help

[cyan citrus]

This is only to record your feedback about the issue, and not resolve it at earliest. For that, you can try to contact the customer service in-game.

[cyan citrus]

I have answered you here, @fervent sedge.

[soft field]

@cyan citrus iam not giving a feedback

And I didn't go there for someone to resolve my issue

You told me to go there

[cyan citrus]

You may refer to the pinned message in the #old channel, @soft field. The channel is meant to record feedback and issues as well.

[soft field]

See

@cyan citrus it's only meant to record issues and feedback

Not resolving them ?

If iam only allowed to talk there after every five minutes then what's the point in heading over there ?

[cyan citrus]

Not at earliest, @soft field. The community team will go through all the messages and forward them to the concerned team. As mentioned earlier, for your issue, you can also contact the customer service in-game. We will not be able to help you any further with this.

[soft field]

@cyan citrus the customer service in game is useless

[cyan citrus]

We will not be able to help you any further with this, @soft field.

[soft field]

@cyan citrus why not ?

It's a little glitch which you can't fix ?

[cyan citrus]

Because we only provide community support through this platform, @soft field. We are not customer service. As you have already been answered, please move to #chat for further discussions.

[wicked parrot]

Please help me I want to change my server

[wet hawk]

Hello, my pubg account has been hacked, someone can help me, please, very urgently.

[cyan citrus]

Please contact customer support in-game and customer service of the compromised social media account for further assistance, @wet hawk.

[wicked parrot]

Hello please reply me

My server is not change

I would change my server to Pakistan

[cyan citrus]

You have already been answered, @wicked parrot. Please avoid repeating the same questions.

[wet hawk]

@cyan citrus in the game I cannot contact support the computer is constantly responding

[fervent sedge]

@cyan citrus Sir Check It

It Dose Not work

[cyan citrus]

You will need to record your issue through AI and select the available options accordingly to connect to a customer service representative. This is not something we can help with through the community.

[cyan citrus]

You have already been answered. Please do not repeatedly ask about same issues.

[late acorn]

🤦‍♂️

just ban this noob

[wet hawk]

@Bunk#3717 but please tell me my account was tied to VK it was hacked and that person has now tied his mail and phone number can they help me get my account back or not?

[fervent sedge]

@cyan citrus My Account Was Banned 10 year But i Am Not Do Anythig So Please Help Me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fervent sedge.

[cyan citrus]

Unfortunately, there is nothing we can do to help you with compromised accounts. As mentioned earlier, please continue with the customer service. They can help you if you provide them the required information.

[slender roost]

I was facing this problem

[onyx cairn]

We only provide assistance for PUBG MOBILE.

[wet hawk]

@cyan citrus I understand you, thanks)))

[slender roost]

Bruhh you dumb or what ?

[cyan citrus]

You are welcome.

[slender roost]

If your dumb then don’t help other player 🤦

[onyx cairn]

Read again, you're facing an issue in BGMI.

[slender roost]

I have stated my issue last night have talked with piston

Now you read it again

[onyx cairn]

I did.

BATTLEGROUNDS MOBILE INDIA

[storm wind]

I would on January 8th, 2022 at 1:44 pm while I was playing Power of Runes with my team, I would be banned for 10 years but I have no rule violations. Can that be a mistake that I would be banned?
My Pubg account:
5654823933 | wolFMrCaPo

[polar marsh]

Please refer to the private message from @polar marsh for further information, @storm wind.

[meager pumice]

Is there any bag with reddeming rp badges?

@cyan citrus

[night cloak]

@onyx cairn
Hi,If i have a player who have 15 years he can play with acord parental?

[mint pulsar]

NSG Harsh kon hai?

[crude orbit]

Hello

Pubj

[dim veldt]

Region change issue

[onyx cairn]

Are you referring to official tournaments?

[night cloak]

About pmco or pmpl qualifiers

[dim veldt]

Region change issue

Help me

[onyx cairn]

Players have to be at least 16 years old at the start of a tournament and need a parental consent until they reached an age of at least 18.

[night cloak]

So,If the guy have 15 years and have parental consent can play?

[onyx cairn]

No.

[night cloak]

Ok

[dim veldt]

Region change issue

[night cloak]

Anyway pmco doesn t exist anymore so mnah🥲 @onyx cairn

[sullen lion]

You have a doubt?

[tepid pendant]

Region change issue?

[fickle reef]

How do I contact PUBG employees?

I want to speak with one of the employees

[sullen lion]

I can understand your question, that u r asking here, about! You are facing same issue in PUBGM too, many people are. But there are a few out here, who will only support if it comes under terms and exact conditions and text in discord to their friends about the bugs. haha.

Okay you asked about the issue,it will be addressed will be an accurate answer. Maybe he/she wants to become a mod. idk. But, the answer can be precise too!

[fickle reef]

I want to speak with one of the employees

My account has been banned without any specific reason. I have not used or downloaded any additional files/resources. I have not used any hacks nor have i been playing with any suspicious players. Please rectify this mistake asap

[sullen lion]

Bro you cant change region! Once its done its done.

No way you can, only after the time you can change. Wait for some days you can change!

[tepid pendant]

Bro i watched video on youtube it changed i also register my email but the step they tell us i also follow but it didn't work ...

[soft field]

Will someone else help me with my query ?

[pallid briar]

What is your concern?!

[pallid briar]

Feel free to state it here.

[soft field]

It's regarding synergy

[pallid briar]

English.

[pallid briar]

You can state it here.

[soft field]

I have a friend with whom I have made 300 points of synergy with

[mint pulsar]

Who is NSG Harsh

[pallid briar]

If you are facing any issue regarding that, feel free to contact the customer service in-game.

[sullen lion]

You cant change region, you have to wait for the cooldown time...30 60 120 days...etc...

[soft field]

But his profile doesn't show up in my connections

[neat pawn]

Hello

Any one here

[soft field]

I can't request him to become my partner

[pallid briar]

Feel free to Google. This channel is for support related to the game.

[neat pawn]

Hey

I need help

[storm flume]

We are unable to provide assistance if you do not ask a question or state a problem, @neat pawn. Remember to read through #faq before asking questions in the support channels.

[median jackal]

Hello how may we help you?

[tepid pendant]

bro i try it after 60 days but i didn't work..

[neat pawn]

When I login my account from third link

It show that

[polar marsh]

Please refer to the private message from @polar marsh for further information, @neat pawn.

[sullen lion]

dm me

[dim mason]

I got banned recently for nothing

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dim mason.

[pallid briar]

You may refer to this, @soft field.

[soft field]

Yes

[dim veldt]

Region change issue

[soft field]

But he/she kept directing me to feedback channel where I can only talk after 5 minutes

[dim veldt]

@sullen lion region change issue

[pallid briar]

Could you please elaborate?

[pallid briar]

Since your issue seems to be an account related issue, only the customer service in-game can help you. If you think it's a game bug then you can report it via #old. Sadly, we can't assist you further.

[dim veldt]

I not received verification code

[pallid briar]

Please contact the customer service in-game or try again later.

[dim veldt]

I am trying again and again but not solve my issue 😞

[pallid briar]

That's unfortunate to hear, but sadly we are unable to assist you with account related issues. You can also report the issue in #old.

[dim veldt]

Ok Thanks

[languid sapphire]

Dear Pubg mobile official, I am Yunus Emre Baysal, owner of 5376912718 account.
When I entered the game, I was banned from the game for 10 years, I have been playing with my account 5376912718 for a long time and I always act in accordance with the rules,
I am one of the players who load and spend uc in RP and events that come to the game. I have been playing the game actively 6 hours a day since Season 11.
I would like to state that absolutely no cheating or reimbursement has been received in my account.
After my account has been reviewed and confirmed that I am a fraudulent player, I request that my account be opened.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @languid sapphire.

[night cloak]

hello pubg mobile team, on 04.01.2022, my id 5842422033 account was banned until 04.01.2032. I did not use cheats and 3rd party applications in my account. I would like you to review my account and remove my ban, thank you in advance

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[surreal jungle]

Hello, dear pubg mobile officer, I have an account of 587886094ID. I was banned from 04.01.2022 until 04.01.2032 for no reason. I put a lot of effort into my account, I did not violate the rules.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @surreal jungle.

[dark hill]

How can I contact an actual customer service personnel instead of a bot?

[blazing nymph]

• hello pubg mobile team, my pubg mobile account, which I played with great love and effort, said data change while playing ban seven games and I saw that I had been banned for 10 years. It was said that I violated the game rules, but I did not violate the game rules and I think I got banned because of ms because I am a person who often has ms problems in the game, unfortunately the internet and lines are not working where I live, the game is constantly between 500 and 600 ms, just because of this, I cannot play the game as much as I used to. If you look, you can see that I've been in this situation for about 1 year, I have never violated the rules of the game, I request you, please review my account again, I did not do anything outside the rules, I did not use any cheats, please unban please, thank you in advance Thursday, December 9, 2021 disobeying the game rules 587101190  HaYaLeT'KıZ๛

[polar marsh]

Please refer to the private message from @polar marsh for further information, @blazing nymph.

[pale solstice]

Dear PUBG Mobile Official, I'm NimoTVuĞuRR, the owner of the account with ID 5117856158 I have been playing the account with the ID number 5117856158 since 13 April 2017 and I have actively made my first payment from 20 April 2017 until this day. I have always played the game actively and in accordance with the rules, and I have never been banned in any way until this time. My account 18:11 on 04 January 2022. Banned from the game completely for 10 years. I think this ban is an unfair action on my side and I would like to state that absolutely no cheating or refundable uc has been purchased in my account. Please do the needful and inform me. NimoTVuĞuRR, Your Player ID 5117856158 @celest shadow

[polar marsh]

Please refer to the private message from @polar marsh for further information, @pale solstice.

[dark hill]

This message says that I should use the "File Claim" option to appeal against an unfair b@n, but if I try to do so, I only get answers from bots and these answers are not even connected to the questions I asked. Why does the official bot of this server spread a false information?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @dark hill.

[narrow sparrow]

How i will know who is data minor content cretors ?

[onyx cairn]

Follow us in social media for the latest information. I can also recommend to watch the PMGC Grand Finals from Jan 21-23 on YouTube as we have prepared some important announcements regarding the 2022 roadmap.

[fickle reef]

I want to talk to a PUBG Mobile employee

[onyx cairn]

Please state your issue.

[fickle reef]

My account has been banned without any specific reason. I have not used or downloaded any additional files/resources. I have not used any hacks nor have i been playing with any suspicious players. Please rectify this mistake asap

[polar marsh]

Please refer to the private message from @polar marsh for further information, @fickle reef.

[dim veldt]

I can't change my region
Pubg ID : 5541946836
Device : poco x3 pro
Network : Wifi
Country : Pakistan

[onyx cairn]

What's the exact issue you're facing? @dim veldt

[dim veldt]

I not received verification code

[onyx cairn]

Please contact the customer service in-game.

[dim veldt]

I am trying again and again but not solve my issue..

[onyx cairn]

Unfortunately we can't assist with this issue in Discord. Please contact the customer service in-game.

[dim veldt]

Ok

[pine frigate]

I am seeing people who I don’t have as friends in my friends list and I see their statuses in Moments from time to time.

After restarting the game it fixes itself for a bit.

Device: iPad Pro 11” 2020 / iPhone 11 Pro Max

Region: Europe

[amber edge]

Hello , i have a question. Because I post a highlight moments in my moment posts . But when im going to watch it it all black

@onyx cairn hello

I have a concern about the highlights moments

Is there anything you can do for me?

[sturdy prism]

Hi my pubg acc get banned 7 monthes ago i didnt used hack and i didnt break the rules . I did tried to get help from support team. i did spendt alot of money on this acc. pls help me

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sturdy prism.

[ionic slate]

hi

Do banned accounts have that red "ban" pan PFP

I believe mods mentioned before that the phone number and email service is not working for now

[slender sinew]

@ionic slate so how I can chnge my region to Pakistan

[ionic slate]

I'm not really sure what to do, I would suggest waiting for a mod here to reply, they should have a more of an official answer + solution

[median jackal]

Yes.

[slender sinew]

@ionic slate thanks for your time

[ionic slate]

forever?

Cause I checked mine and its gone 🤔

[lilac hazel]

I forgot phone number in my account

Help me

[median jackal]

@slender sinew, login with your email and try after few moment, if the issue are persistent please contact with In-game custome service.

[median jackal]

Contact with customer service via in-game.

[median jackal]

Untill the ban period.

@celest shadow.

[slender sinew]

@median jackal I already first log out my account and then then login again with my email id after all this process when i chnge my server to Pakistan I enter my number but I can't receive mesg on phone so that's the main problem

[median jackal]

Is friends can see your moments?

[ionic slate]

Can you help to check it out for me, the weird thing is that my FB got hacked after I got banned, so maybe the hacker found a way to unban it? I'm not sure what happened but my ban PFP is gone now, So I would appreciate it if someone checked it for me... Maybe @celest shadow can help?

[celest shadow]

Please do not include the screenshot as it contains your personal number, @slender sinew.

[lilac hazel]

How to connect customer service how process . suggest me.

[slender sinew]

@celest shadow okkk thanks

[crimson tartan]

I am not receiving secondary verification code please help me. In game customer service doesn't have that option

[median jackal]

This issue is known, you may contact in-game customer service for future assistance or feel free to submit a bug report in, #old compliance with pinned message. We are unable to help you with any account related issues through the community.

[median jackal]

Try to login with others social media or email.

[median jackal]

Try again after few moments.

[median jackal]

Refer to 5.4 of #faq.

[crimson tartan]

Bro i am trying from tomorrow and they are saying you try too many times

[median jackal]

Please report it in #old.

[ionic slate]

I did try that, just need someone official to confirm that its not on the ban list anymore

[amber edge]

No all black still

[ionic slate]

If You have access to that list I would appreciate it, if not can you please tag someone who maybe can help?

[median jackal]

Try again after 6-8hours or contact with in-game customer service.

[amber edge]

I tried to ask my friends if they could see my moments . And said it's all black

[median jackal]

Could you please provide a screenshot?

[median jackal]

Contact with in-game customer service or wait for moderators.

[amber edge]

My device is iphone 13

[crimson tartan]

I tried but they are not helping

Like i can't find that option

[ionic slate]

@static sleet tag me when you have time I need some help

[median jackal]

Try to performing a "Routine Repair" and submit a feedback on #old compliance with pinned instructions.

[crimson tartan]

They even don't have that option

[static sleet]

How can I help you?

[median jackal]

Try to do performing a Routine Repair.

[ionic slate]

I want to check why did my banned PFP get removed even when it says I'm still banned, I'm trying to know if its a bug or is my account removed from the banned list

[crimson tartan]

Okay

[ionic slate]

@static sleet so if you have access to that list can you please check it out

51579254832

[static sleet]

I do not have access to anything that goes beyond this Discord server, @ionic slate. Please consider reaching out to the in-game customer service for possible answers for your question.

[ionic slate]

@static sleet the thing is I don't think the bot would understand my question there but thanks anyways

[static sleet]

There's nothing that I can do to assist you further, @ionic slate. Good luck.

[ionic slate]

yea I understand, thanks @static sleet

[amber edge]

Nothing happens @median jackal

[coarse pulsar]

Someone hacked my account and activated the secondary verification. I tried to contact technical support from within the game for several days and there was no response. I would like to contact the technical support employee and I have all the proof of ownership of the account. Please help

[amber edge]

I tried the routine repair . Didn’t work

[shut delta]

hi, i am curious, does pubg have a formal cultural or racial bias against certain minorities

[night cloak]

@shut delta Could you elaborate the issue?

[sacred radish]

hello dear Pubge mobile official.my 5834863331 ID account has been banned for 10 years for a reason I don't know. I have been using this account actively for 4 months with payment and I have never used it in any way. I request you to review my account again. thank you

[polar marsh]

Please refer to the private message from @polar marsh for further information, @sacred radish.

[timber peak]

Hey,actually i am not able to change me reigon whenever i try to type my mobile number the code does not show please help me with this problem

[crimson tartan]

Not working bro

[night cloak]

@timber peak Pakistan?

[median jackal]

Contact with in-game customer service, we are unable to help you with any account related issues through ythe community.

[timber peak]

Yes

[night cloak]

@timber peak If you are trying to change your country to Pakistan and not getting a code, it is not possible for your account. Please try again after a few weeks.

[median jackal]

Feel free to leave a feedback in #old compliance with pinned instructions.

[timber peak]

And why is it not possible?

Is there an issue

[night cloak]

@timber peak The game thinks you changed country to get regional goods. If you think you didn’t, contact the customer service.

[crimson tartan]

Can you please teach how i can't contact with and what i have to tell them?

[shut delta]

well i have been killed by team mates often, i have reported this every time i have been killed, nothing was done to the team members that killed me, in a few cases i have received a notification that the party i reported will be watched..... on the one occasion that i killed a team member who was trying to steal my vest, i was frozen for the rest of the game.... i find it hard to believe that this was co-incidence... therefore i wonder whether there is a different set of rules depending on my geographical location

[crimson tartan]

In steps please

[timber peak]

Ok

[shut delta]

ergo, does pubg have a formal cultural or racial bias against certain minorities

[median jackal]

Refer to 5.4 of, #faq. You have describe your issue on customer service because the issue you are facing that you know better. We are not able to help.

[night cloak]

Griefing does not lead to account ban but merit loss. If you get killed by team mates often, I do not recommend you to play with randoms. It is best if you play with your friends. If you don’t have any, you can either play solo or simply make friends in #activities.

[shut delta]

that is not my issue, my question is why did i get frozen, but the numerous other team killers were not

[night cloak]

That might be a bug.

If you ever face it again, make sure to capture a video and report it to #old.

[shut delta]

as to your comment alive i have done so numerous times

really kiki???

[night cloak]

Yes.

[shut delta]

it seems an awfully specific bug...

no, it is not a bug, i accidentally blew up a car my team mates were travelling in, in classic pubg, the same thing happened

so i guess this means that there is an informal bias against certain minorities, since i am not paranoid or delusional enough to think that it was specifically aimed at me

[vast hill]

Hy, PUBG I can't receive the region code!

[shut delta]

how do i escalate my query?

[night cloak]

@vast hill If you are trying to change your country to Pakistan and not getting a code, it is not possible for your account. Please try again after a few weeks.

[vast hill]

It's already teake 3 months

But now it's urgent

[night cloak]

Try again once every month to see if your account is unblocked.

[vast hill]

?

Do u know about that?

What it is

[night cloak]

Yes, your account is blocked from changing country to Pakistan.

[vast hill]

I changed my region almost 2 years ago

Now it's urgent

U R from pubg-offlical?

[night cloak]

Unfortunately, you will need to create a new account if you want regional exclusive items. And, no. I am a chat moderator for this Discord.

[vast hill]

Noooo

Please do something

Please

I request u

🙏

I already lost my main account

[night cloak]

Sadly, it is not possible. You can try to contact the customer service in-game. But I do not think they will help you.

[vast hill]

Some one hack my acc and migrate it to bgmi

[night cloak]

@vast hill If your account was hacked, contact the customer service immediately to revert the change.

[vast hill]

But it useless because it got migrate to bgmi and i already recover it,, but I can't login into my globle pubgm

[proud shuttle]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID: 5232594273

[polar marsh]

Please refer to the private message from @polar marsh for further information, @proud shuttle.

[night cloak]

You can go back to global if you contact the customer service and tell them your account was compromised and migrated to BATTLEGROUNDS MOBILE INDIA. Once they confirm that your account was really hacked, they will reverse it.

[vast hill]

Reallyy

[night cloak]

Yes!

[vast hill]

Ok I will check

[shut delta]

hi kiki, could you please confirm where and how i can/should escalate my query

[night cloak]

@shut delta If you have the video, you can report the bug in the #old channel.

[vast hill]

Where is customer service

[shut delta]

it is NOT a bug

[night cloak]

Basic settings > customer service.

[vast hill]

Ok

[night cloak]

@shut delta If you think it is not a bug, you can still share your feedback in the #old channel. It will be forwarded to developers.

[vast hill]

Where is base settling

Settings

[night cloak]

Just open the game and tap on the settings icon. You can also contact the customer service from the login screen. Tap on the ? icon to get started.

[vast hill]

O I already

Do that

But nothing happens

[night cloak]

They will ask for some evidence of ownership. Once you provide it, they will make the necessary action.

[shut delta]

mmmm.... i think i will do so.... let me just make a couple of screenshots....

[night cloak]

A video is needed, sadly. Otherwise the community team will ignore it.

[vast hill]

No,,, now I only new to change my region ,,,, urgent , the problem is the code is not receiving

[night cloak]

@vast hill The change region is not possible for your account, as I said it.

[vast hill]

How can it ban???????

[night cloak]

@vast hill The game thinks you changed country to get regional goods. If you think you didn’t, contact the customer service.

[vast hill]

Plz lision

[shut delta]

sounds like an excuse to ignore my query.... but we shall see. thank you for your obfustication, its not as bad as the in game support though... 😆

[vast hill]

I am season2 player and I am listening first time that the region is ban,,, I had seen only one thing that is time,, like 56days left so, u can change your region but my problem is I put my phone number and I have already link my email and can't receive codee!!

[primal sphinx]

I got banned for 10 mins for ‘violation of user agreement’ even through im sure i haven’t done nor got a bad internet connection, can i have additional informations about this issue?

[polar marsh]

Please refer to subpoint 2.12 in #faq for further information, @primal sphinx.

[night cloak]

@vast hill The region is not banned. You misunderstood. What I meant is your account cannot be changed to Pakistan at the moment. Please try again after a month.

[vast hill]

Ok !

[storm flume]

Please report cheaters through the report feature in the score/spectate section at the end of every match or in the tier overview section of their profile via friend search, @proven hemlock. This is the best and most efficient method to inform the security team and receive in-game notifications regarding suspended cheaters. You can also submit a report through https://bit.ly/3uDSJZv.

[proven hemlock]

whyGHOSTNAME
I dont even play pubg mobile, but i just find a video of cheating from this guy. Ban him

[velvet hazel]

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id5904413437

The name of the account userYoussefSahèr

[polar marsh]

Please refer to the private message from @polar marsh for further information, @velvet hazel.

[atomic hazel]

No sounds while playing tdm

[night cloak]

Server change

I want to change server

[turbid moth]

Hello Sir, Greetings of the day.
Sir I was playing BGMI with my friends in Cheer Park. Then one of my friends asked me to take
M249 (LMG), Prone down, and do continuous fire for at least 5 minutes.
Actually, I don't know what's gonna happen next. But they told that you will get free UC.
After 4-5 minutes, A pop-up window opens,
Your account has been terminated for violating
regulations. unlocks on 2031. I am sure I have followed your rules of conduct. I have been a
consistent PUBG & BGMI Player, Playing from Season 2
_• And this account means a lot to me and
was my only account, and I had spent a good amount of money on UC and crate opening.
I request you to please review the activity on my account and Unban it. Because I haven't done
anything wrong or even I don't have any idea about this.
MY In-Game Name: ç£éRøVK
MY Character ID: 5342133060
I hope you'11 look into it and I will get my account back soon.
Thanks and Regards
(Your Name)
Vishal Goud

[polar marsh]

Please refer to the private message from @polar marsh for further information, @turbid moth.

[lost spoke]

Hello dear, please help me because my account has been banned for 10 years without any reason. I contacted Babji customer service and they told me that the account was not opened before the expiry of the period, is there any help? 😫

[polar marsh]

Please refer to the private message from @polar marsh for further information, @lost spoke.

[wanton hamlet]

Greetings,

Today I open the game after a long time and when I opened the game I found that my account is locked for 10 years,
I never used a hack in my life all I remember is that I forget my PS5 controller connected to my phone because I was playing another game before pubg then I turned it off and I never opened the game after that, so please I seek your support to open my account again so I can play with my friends.

Best regards,

[polar marsh]

Please refer to the private message from @polar marsh for further information, @wanton hamlet.

[night cloak]

My account has been closed for ten years. I've never used cheats. Can you help me? ID: 5476226366

[tranquil glade]

Hi i want to report a hacker in all talent championship middle East the team name DX|DUBAI plz solve the proplem before the tournament end
@polar marsh

@polar marsh

[left coral]

My account
Name: DÊVIL々DEATH
Numeric User Identification: 5778811192
Device: Infinix NOTE 7
Network: jazz 4g
Country: Pakistan
I will not play pubg anymore because I have UC and many other achievements in my account and you have banned my account without any reason... Please check and unblock my account i request My email [e-mail] and Tell me where is I'm using hack give me prof

[vast hill]

@kiki now what I can say u ,,,

[fluid solstice]

how i can fix the region change problem

i link my mobile number but code not coming

[vast hill]

@night cloak replay me

Ali Ali u R wasteing u R time here

I have already

There is noob-bot

No one can help u

[fluid solstice]

😩

[vast hill]

They are just sit

[night cloak]

Me and my partner can’t invite each other to play, it says team full and we are bot able to join each other in lobby without a third person being there. How can i fix this bug?

[crystal aspen]

Hi
My account has been banned without any reason knowing I did not violate the company's rules and did not use any hack or other things. Please take the problem as soon as possible.
ID: 543244741

[polar marsh]

Please refer to the private message from @polar marsh for further information, @crystal aspen.

[vast hill]

Dyno stopp

Just once read my messages

[sacred herald]

hi i play pubg mobile emulator phonex os but i cant play arcade and solo and arena fix problem

just squqad europa ernagle and livike

why

i cant joind the game

no im not look

[vast hill]

I am sorry for using siting and bad words ,,,that @night cloak and other every staff member is noob, only one thing I can't solve which is region Change code is not receiving,,, (@kiki) you tell me that my account is ban to change region ,, I can't change my region to Pakistan,, so I try to change region on my second account and it got changed to Pakistan, but on my main account is not receiving code,,,(for your kind information I have already link my email and I try every thing which I saw on YouTube) but nothing happens and at least I join your discord but this is very uselessss decision in my holee life,,, I try to change my region into turkey and I changed it, now tell me how it got ban,,,

[sacred herald]

why phones os cant play solo and vikendi sanhok miramar

and arcade and evo

[vast hill]

PUBG MOBILE I Changed my region to Pakistan. Id- 5733132140

[static sleet]

Please refrain from circumventing inappropriate language filters, having discussions in the #questions channel, and excessively repeating the same question after being answered, @vast hill.

Since you've already been answered by another moderator, please move to a discussions channel.

[vast hill]

Okok you have nothing to do !

Do your work

[rancid dragon]

id-5253830596
cant change the region can this be solved?

[static sleet]

The option to change your country or region in game is not available for the accounts registered in European Economic Area (EEA) due to General Data Protection Regulation (GDPR).

[rancid dragon]

nothing can be done?

[icy osprey]

Why no achievement?

Anyone can help?

[static sleet]

Since this is a legal issue, I do not have sufficient information to provide you with an answer. Feel free to browse the Internet for more information.

[rancid dragon]

thank you for your response

[sinful nexus]

Hai

[celest knot]

My account has been blocked, but for some reason I ask you to remove it from the ban

[polar marsh]

Please refer to the private message from @polar marsh for further information, @celest knot.

[sinful nexus]

Hai,@celest knot in here if that phone using android and get ban.dont blame pubg

Because maybe you using any hack
Like mod obb.

Why i said that
Because im using to
And get a offline ban

And for that reason you can remove or unblock it

[small otter]

User ID: 5310380083 Device brand: mi note9 pro Wifi/Mobile Data : Wifi, Mobile data Explanation: My account with the id number 5310380083 was blocked until 02.01.2032, although I did not engage in any cheating or any action or behavior that may cause me to be blocked on 04.01.2022. I would like to state that my first login date to the account with the id number that I mentioned above was 11.2018 and I have not used any add-ons since this date, and I would like to state that the expiry date is 2 days at the most, and I would like to state that there is already a lot of effort and time. Based on this, I request the removal of my ban from the pubg mobile authorized moderator. Thank you for your interest and concern. Screenshot/Video : Screenshot Note: Support and requests were made in-game, and the return has not been made for 48 hours.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @small otter.

[little solstice]

Need help i want to change my region but i try lots of time

But region not change

Please change my region

[frosty belfry]

I am sorry for using siting and bad words ,,,that @Kiki and other every staff member is noob, only one thing I can't solve which is region Change code is not receiving,,, (@kiki) you tell me that my account is ban to change region ,, I can't change my region to Pakistan,, so I try to change region on my second account and it got changed to Pakistan, but on my main account is not receiving code,,,(for your kind information I have already link my email and I try every thing which I saw on YouTube) but nothing happens and at least I join your discord but this is very uselessss decision in my holee life,,, I try to change my region into turkey and I changed it, now tell me how it got ban,,,

[fast night]

How to fix it

[night cloak]

Can you please help me?

[dapper rock]

Device- Samsung LM-K500UM (2020)

Region- Northwestern USA

Issue- PUBGM crashing on startup

Seemed to work flawlessly as always last night, no issues by the time I went to bed, woke up this afternoon and it continuously crashes a few seconds after I open the app, have tried restarting the game, clearing cache, then force stopping and resetting the game, but to no avail
Still looking at about ~16GB of open space and far over the required 4GB of RAM, so I'm really not sure what my issue is?

[analog fable]

I had this last night too

[spare tiger]

Hi my account has been blocked without reason twice for few days I would like to know the reason, how unblock it, and what I should do for no block my acc anymore. ID: 5230398031 . My device is iPhone 12, before I played In iPhone X, I just changed it and pubgm block me twice…

[polar marsh]

Please refer to the private message from @polar marsh for further information, @spare tiger.

[night cloak]

Hello guys, please help me, how i fix this problem, my game is not working .. :/

@polar marsh would we please help me? 🥺 I got a ban for 10 years.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[dapper rock]

I'm not entirely sure what the issue was, but I ended up fixing it by entirely resetting all app data, have to reinstall all my graphics and maps and all, but it's better than not being able to play for god-knows-how-long

[night cloak]

the same problem... i think is a bug because with last update to many players got ban, idk what happent but i think pubg solve this problem .. to many players banned for no reason...

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[analog fable]

You have insanely long matching times too or am I just that lucky?

[junior birch]

Please contact the Customer service for further assistance.

[craggy meadow]

My account has been banned

My account has been banned without any reason knowing I did not use any hack or other things. Please take the action needed as soon as possible.
Mail [e-mail]
Id5222207627

[polar marsh]

Please refer to the private message from @polar marsh for further information, @craggy meadow.

[merry orbit]

hello dear support i've been muted from chatting for no reason and it is not the first time so can you please stop muting us for no reason

[polar marsh]

Please refer to the private message from @polar marsh for further information, @merry orbit.

[robust adder]

Hello guys, my account is being stolen. Please help

[opaque epoch]

nothing new abt pmco mena ?

[zealous pulsar]

welcome
My account has been banned
And I did not break the rules whenever I want to look at the account and the statistics. I am playing this season with the aim of getting conkers. I later broke the laws on Conker a long time ago. I have a case against you because I really did not violate. You ban the account without providing evidence and this is a mistake. Please reconsider these matters. We We spend a lot of time in sex and spend a lot of money
My account favor is 5591272098
Name:『F8』Bero
I hope for a quick reply, thanks

[polar marsh]

Please refer to the private message from @polar marsh for further information, @zealous pulsar.

[robust adder]

Hello guys, my account is being stolen. Please help

[twin basin]

hello, I want to report one problem in Pubg Mobile I wanted to buy UC for 1300 CZK and I didn't get what I had so I think I'll try again and on the second try I succeeded but then when I went to see my bank the account was credited to me and the second payment and the second I paid CZK 1300 completely unnecessarily, if I did not receive anything, I want to ask you to return either the money in the amount of 1300 CZK or for that value I give me as much UC as they pay for it should get, thank you for your understanding. I would be happy for the answer.?

53.19 EUR = 1300CZK

[night cloak]

Hi dear PubgMobile. My profile was ban 10 year (ID5301056792).I haven't done anything illegal so far.I request you to help me check my account again and open it.

[polar marsh]

Please refer to the private message from @polar marsh for further information, @night cloak.

[junior birch]

Since we cannot help with compromised accounts, it is better to contact the customer service instead.

[junior birch]

For announcements related to PMCO and other esports events, keep an eye on the official PUBG MOBILE Esports social media pages.

[robust adder]

@junior birch Where can I find the customer contact link?

[junior birch]

Through in-game. You may refer to #faq sub point 5.4 for further information on how you can contact the customer service, @robust adder.

[celest shadow]

When you face network latency or slight network fluctuations, these reasons may cause the delay in receiving UC/Items. We request you to wait 12-24 hours to ensure that your purchase is successfully issued to your account.

If you have already waited for 24 hours or longer but did not receive the UC/Items, please do not hesitate to contact the customer service in-game and provide them with the specific screenshots of the payment receipt and purchasing time/amount, the support agent will investigate on it and reissue the UC/Items to your account after it has been confirmed.

[rotund wolf]

Hello, I need help as soon as possible

I linked the phone, but the code is not sent

[gilded shell]

can you help me plz !! how can I contact support and ask about banned account ?

[polar marsh]

Please refer to the private message from @polar marsh for further information, @gilded shell.

[vagrant tulip]

Don't write the beginning 0

[rotund wolf]

The code was not sent either

[junior birch]

Through in-game. You may refer to #faq sub point 5.4 for further information on how you can contact the customer service, @gilded shell.

[rotund wolf]

@vagrant tulip please reply

[vagrant tulip]

That is because you already exceeded your daily limit which is 2 times try again after 24 hours